Brother MFC-7820N, MFC-7420 User Manual [ro]

USER’S GUIDE

MFC-7420
MFC-7820N

Version C

If you need to call Customer Service

Please complete the following information for future
reference:

Model Number: MFC-7420 and MFC-7820N
(Circle your model number)

Serial Number:*

Date of Purchase:

Place of Purchase:

* The serial number can be displayed on the LCD screen

(Menu/Set, 4, 1) for MFC-7420 or (Menu/Set, 6, 1) for
MFC-7820N. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the
event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration

By registering your product with Brother, you will be recorded
as the original owner of the product. Your registration with
Brother:

may serve as confirmation of the purchase date of your

■

product should you lose your receipt; and
may support an insurance claim by you in the event of

■

product loss covered by insurance.

©1996-2005 Brother Industries, Ltd.

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH
THE APPROPRIATE CONNECTOR.

APPROVAL INFORMATION

Brother advises that this product may not function correctly in a country other than where it was
originally purchased, and does not offer any warranty in the event that this product is used on
public telecommunication lines in another country.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without
notice.

Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

i

ii

Safety precautions

We use the following icons throughout this User’s Guide.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage
to the machine or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible
with the machine.

Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.

To use the machine safely

Please keep these instructions for later reference and read them before attempting any
maintenance.

Note

(For MFC-7420) If there are faxes in the machine’s memory, you need to print them or save them
before you turn off the power and unplug the machine. (To print the faxes in memory, see Printing

a fax from the memory on page 4-4. To save the faxes in memory, see Forwarding faxes to
another fax machine on page 11-5 or Transferring faxes to your PC on page 11-5.)

WARNING

There are high voltage electrodes inside the machine. Before you
clean the inside of the machine, make sure you have unplugged
the telephone line cord first and then the power cord from the
electrical socket.

Do not handle the plug with wet hands. Doing this might cause an
electrical shock.

iii

WARNING

After you use the machine, some
internal parts are extremely HOT!
To prevent injuries, be careful not to
put your fingers in the areas shown
in the illustration.

The fuser unit is marked with a caution label. Please do not
remove or damage the label.

To prevent injuries, be careful not to
put your hands on the edge of the
machine under the document cover
or scanner cover.

To prevent injuries, be careful not to
put your fingers in the area shown in
the illustrations.

Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust
to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner
dust with a dry, lint-free cloth and dispose of it according to local regulations.

Do NOT use flammable substances or any type of spray to clean the inside or outside of the
machine. Doing this may cause a fire or electrical shock.

iv

WARNING

■

When you move the machine, grasp the side hand holds that
are under the scanner. DO NOT carry the machine by holding
it at the bottom.

■

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals
that are not insulated unless the telephone line has been disconnected at the wall socket. Never install
telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.

■

This product must be installed near an electrical socket that is easily accessible. In case of an
emergency, you must disconnect the power cord from the electrical socket to shut off the power
completely.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to people, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
washing machine, in a wet basement or near a swimming pool.

2. Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.

3. Do not use this product to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

v

Quick Reference Guide

Sending Faxes

Automatic Transmission using the ADF

If it is not illuminated in green, press

1

(Fax).

2 Load your document.

Enter the fax number using One-Touch,

3

Speed-Dial, Search or the dial pad.

Press Start.

4

Storing numbers

Storing One-Touch Dial numbers

Press Menu/Set, 2, 3, 1.

1

Press the One-Touch key where you

2

want to store the number.

Note

To access One-Touch numbers 5 to 8, hold
down Shift as you press the One-Touch key.

Storing Speed-Dial numbers

Press Menu/Set, 2, 3, 2.

1

Using the dial pad, enter a three-digit

2

Speed-Dial location number (001 - 200).
Press Menu/Set.

Enter the number (up to 20 digits).

3

Press Menu/Set.

Enter the name up to 15 characters (or

4

leave it blank).
Press Menu/Set.

Press Stop/Exit.

5

Dialling operations

One-Touch Dialling / Speed-Dialling

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Enter the number (up to 20 digits).

3

Press Menu/Set.

Enter the name up to 15 characters (or

4

leave it blank).
Press Menu/Set.

Press Stop/Exit.

5

Press the One-Touch key of the number

3

you want to call.

Note

To dial One-Touch numbers 5 to 8, hold down
Shift as you press the One-Touch key.

—OR—
Press Search/Speed Dial, press #.

Press the three-digit Speed-Dial
number.

Press Start.

4

vi

Using Search

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Press Search/Speed Dial, and then

3

enter the first letter of the name you’re
looking for.

Press or to search the memory.

4

Press Start.

5

Making copies

Single copy

Press (Copy) to illuminate it in

1

green.

Load your document.

2

Press Start.

3

▲

▲

Sorting copies using the ADF

Press (Copy) to illuminate it in

1

green.

Load your document.

2

Use the dial pad to enter the number of

3

copies you want (up to 99).

Press Options and ▲ or ▼ to select

4

Stack/Sort.

Press Menu/Set.

Press ▲ or ▼ to select Sort.

5

Press Menu/Set.

Press Start.

6

vii

Table of Contents

1

Introduction

Using this Guide..................................................................................................1-1

Choosing a location.............................................................................................1-2

How to access the complete User’s Guide..........................................................1-3

To view Documentation (For Windows

How to find Scanning instructions .............................................................1-3

To view Documentation (For Macintosh

How to find Scanning instructions .............................................................1-4

Control panel overview ........................................................................................1-5

Load document....................................................................................................1-7

Using the automatic document feeder (ADF) ...............................................1-7

Using the scanner glass ................................................................................1-8

About paper .........................................................................................................1-9

Recommended paper ....................................................................................1-9

Choosing acceptable paper ...........................................................................1-9

Paper capacity of the paper trays............................................................1-10

How to load paper .......................................................................................1-11

To load paper or other media in the paper tray .......................................1-11

To load paper or other media in the manual feed slot.............................1-12

About fax machines ...........................................................................................1-13

Custom features..........................................................................................1-13

Do you have BT’s Call Minder on the phone line? ..................................1-13

Why should there be problems?..............................................................1-13

How can you avoid possible problems?..................................................1-13

Fax tones and handshake ...........................................................................1-13

ECM (Error Correction Mode)......................................................................1-14

®

).......................................................1-3

®

).....................................................1-4

2

Getting started

Initial setup ..........................................................................................................2-1

Setting the Date and Time.............................................................................2-1

Setting Tone and Pulse dialling mode ...........................................................2-1

Setting the Station ID.....................................................................................2-2

Setting the Phone Line Type .........................................................................2-3

PABX (PBX) and TRANSFER...................................................................2-3

General Setup .....................................................................................................2-4

Setting the Mode Timer .................................................................................2-4

Setting the Paper Type ..................................................................................2-4

Setting the Paper Size...................................................................................2-5

Setting the Ring Volume................................................................................2-5

Setting the Beeper Volume............................................................................2-6

Setting the Speaker Volume..........................................................................2-6

Turning on Automatic Daylight Savings Time................................................2-6

Toner Save ....................................................................................................2-6

Sleep Time ....................................................................................................2-7

Setting the LCD Contrast...............................................................................2-7

Security..........................................................................................................2-8

TX Lock (MFC-7420 only) .............................................................................2-8

viii

Setting up the password............................................................................2-8

Changing the TX Lock password...............................................................2-8

Turning TX Lock on ...................................................................................2-9

Turning TX Lock off ...................................................................................2-9

Memory Security (MFC-7820N only) .............................................................2-9

Setting up the password..........................................................................2-10

Changing the Memory Security password...............................................2-10

Turning Memory Security on ...................................................................2-10

Turning Memory Security off ...................................................................2-10

Setting Lock.................................................................................................2-11

Setting up the password..........................................................................2-11

Changing the Setting Lock password......................................................2-12

Turning Setting Lock on...........................................................................2-12

Turning Setting Lock off...........................................................................2-12

3

Setup Send

How to enter Fax mode .......................................................................................3-1

How to dial...........................................................................................................3-1

Manual dialling...............................................................................................3-1

One-Touch Dialling........................................................................................3-1

Speed-Dialling ...............................................................................................3-1

Search...........................................................................................................3-2

Fax Redial .....................................................................................................3-2

How to Fax...........................................................................................................3-3

Faxing from the ADF .....................................................................................3-3

Faxing from the scanner glass ......................................................................3-3

Automatic transmission .................................................................................3-4

Manual transmission (with an external telephone only).................................3-4

Out of Memory message ...............................................................................3-4

Basic sending operations.....................................................................................3-5

Sending faxes using multiple settings ...........................................................3-5

Contrast.........................................................................................................3-5

Fax Resolution...............................................................................................3-6

Dual Access...................................................................................................3-6

Real Time Transmission................................................................................3-7

Broadcasting..................................................................................................3-7

Checking job status .......................................................................................3-8

Cancelling a fax in progress ..........................................................................3-8

Cancelling a scheduled job............................................................................3-8

Advanced sending operations .............................................................................3-9

Composing the electronic Cover Page..........................................................3-9

Composing your own comments ...............................................................3-9

Cover page for the next fax only..............................................................3-10

Send a cover page for all faxes ...............................................................3-10

Using a printed cover page......................................................................3-11

Overseas Mode ...........................................................................................3-11

Delayed Fax ................................................................................................3-12

Delayed Batch Transmission.......................................................................3-12

Setup for Polled Transmit (Standard) ..........................................................3-13

Setup for Polled Transmit with Secure Code...............................................3-13

ix

4

Setup Receive

Basic receiving operations...................................................................................4-1

Choosing the Receive Mode ........................................................................4-1

To select or change your Receive Mode...................................................4-2

Setting the Ring Delay ..................................................................................4-2

Setting the F/T Ring Time (Fax/Tel mode only).............................................4-3

Fax Detect .....................................................................................................4-3

Printing a reduced incoming fax (Auto Reduction)........................................4-4

Advanced receiving operations............................................................................4-4

Printing a fax from the memory ....................................................................4-4

Setting the Print Density................................................................................4-4

Reception into memory..................................................................................4-5

If Memory Receive is On at this time.........................................................4-5

If Memory Receive is Off at this time.........................................................4-5

Polling............................................................................................................4-5

Setup for Polling Receive (Standard) ........................................................4-5

Secure Polling...........................................................................................4-6

Setup for Polling Receive (Secure) ...........................................................4-6

Setup for Polling Receive (Timer)..............................................................4-6

Sequential Polling......................................................................................4-7

5

6

Quick-Dial numbers and dialling options

Storing numbers for easy dialling ........................................................................5-1

Storing One-Touch numbers .........................................................................5-1

Storing Speed-Dial numbers .........................................................................5-2

Changing One-Touch / Speed-Dial numbers ................................................5-2

Setting up Groups for Broadcasting ..............................................................5-3

Dialling options ....................................................................................................5-4

Access codes and credit card numbers.........................................................5-4

Pause ............................................................................................................5-4

Tone or Pulse ................................................................................................5-4

Remote Fax Options

Setting up Remote Fax Options...........................................................................6-1

Setting up Fax Forwarding ............................................................................6-1

Setting Fax Storage.......................................................................................6-1

PC Fax Receive (including when the PC is turned off)..................................6-2

Turning off Remote Fax Options ...................................................................6-3

Changing Remote Fax Options .....................................................................6-3

Setting your Remote Access Code................................................................6-4

Remote Retrieval.................................................................................................6-4

Using your Remote Access Code..................................................................6-4

Remote commands .......................................................................................6-5

Retrieving fax messages ...............................................................................6-6

Changing your Fax Forwarding number........................................................6-6

x

7

Printing reports

Fax settings and activity ......................................................................................7-1

Customizing the Transmission Verification Report ........................................7-1

Setting the Journal Period .............................................................................7-2

Printing reports ..............................................................................................7-2

How to print a report..................................................................................7-2

8

9

10

Making copies

Using the machine as a copier ............................................................................8-1

Enter Copy mode...........................................................................................8-1

Making a single copy .....................................................................................8-1

Making multiple copies ..................................................................................8-2

Stop copying..................................................................................................8-2

Using the temporary Copy keys...........................................................................8-2

Enlarging or reducing the image copied ........................................................8-3

Changing the temporary copy settings ..........................................................8-4

Quality .......................................................................................................8-5

Sorting copies using the ADF....................................................................8-5

Making N in 1 copies (Page Layout)..........................................................8-6

Making a poster (Page Layout) .................................................................8-7

Changing the default copy settings......................................................................8-8

Quality ...........................................................................................................8-8

Adjusting contrast..........................................................................................8-8

Out of Memory message .....................................................................................8-8

Software and Network Features 9-1

Important information

IEC 60825-1 Specification ...........................................................................10-1

Laser Diode .............................................................................................10-1

Disconnect device .......................................................................................10-1

Wiring information........................................................................................10-1

Important .................................................................................................10-1

LAN connection (MFC-7820N only).............................................................10-1

Radio interference .......................................................................................10-2

Important safety instructions........................................................................10-2

Trademarks .................................................................................................10-3

11

xi

Troubleshooting and routine maintenance

Troubleshooting .................................................................................................11-1

Error messages ...........................................................................................11-1

Checking if the machine has faxes in its memory ...................................11-5

Forwarding faxes to another fax machine ...............................................11-5

Transferring faxes to your PC..................................................................11-5

Document jams............................................................................................11-6

Document is jammed in the top of the ADF unit ......................................11-6

Document is jammed inside the ADF unit ...............................................11-6

Paper jams ..................................................................................................11-7

Paper is jammed inside the machine.......................................................11-7

Paper is jammed at the back of the machine ..........................................11-8

Paper is jammed inside the drum unit and toner cartridge assembly....11-10

If you are having difficulty with your machine............................................11-11

Improving the print quality .........................................................................11-16

Cleaning the drum unit ..............................................................................11-17

Compatibility..............................................................................................11-20

Packing and shipping the machine..................................................................11-20

Routine maintenance.......................................................................................11-21

Cleaning the outside of the machine .........................................................11-21

Clean the outside of the machine as follows: ........................................11-21

Cleaning the scanner glass.......................................................................11-22

Cleaning the laser scanner window...........................................................11-23

Cleaning the corona wire...........................................................................11-24

Replacing the toner cartridge TN-2000 .....................................................11-25

How to replace the toner cartridge ............................................................11-25

Replacing the drum unit (DR-2000)...........................................................11-28

Machine Information........................................................................................11-30

Checking the Serial Numbers....................................................................11-30

Checking the Page Counters.....................................................................11-30

Checking the Drum Life.............................................................................11-30

A

B

Appendix A

Telephone services............................................................................................. A-1

BT Call Sign.................................................................................................. A-1

To enable the machine to work with BT Call Sign

(Only with your external phone) ........................................................... A-1

Advanced receiving operations........................................................................... A-2

Operation from extension telephones........................................................... A-2

For Fax/Tel mode only.................................................................................. A-2

Using a cordless external handset ............................................................... A-2

Changing the remote codes ......................................................................... A-3

Connecting an external device to your machine................................................. A-3

Connecting an external telephone................................................................ A-3

Connecting an external telephone answering device (TAD) ........................ A-4

Sequence ................................................................................................. A-4

Connections ............................................................................................. A-4

Recording outgoing message (OGM) on an external TAD....................... A-5

Using extension telephones ..................................................................... A-5

Multi-line connections (PBX) ........................................................................ A-6

If you are installing the machine to work with a PBX................................ A-6

Custom features on your phone line............................................................. A-6

Appendix B

On-screen programming..................................................................................... B-1

Menu table.................................................................................................... B-1

Memory storage............................................................................................ B-1

Navigation keys .................................................................................................. B-2

Entering Text .............................................................................................. B-10

xii

Inserting spaces .....................................................................................B-10

Making corrections ................................................................................. B-10

Repeating letters ....................................................................................B-10

Special characters and symbols ............................................................ B-10

G

S

I

R

Glossary G-1

Specifications

Product description ............................................................................................. S-1

General............................................................................................................... S-1

Print media.......................................................................................................... S-2

Copy ...................................................................................................................S-3

Fax...................................................................................................................... S-4

Scanner .............................................................................................................. S-5

Printer.................................................................................................................S-5

Interfaces............................................................................................................ S-6

Computer requirements......................................................................................S-7

Consumable items..............................................................................................S-8

Network (LAN) (MFC-7820N only)...................................................................... S-9

Optional External Wireless Print/Scan Server (NC-2200w)................................ S-9

Optional External Print Server (NC-2100p) ...................................................... S-10

Index I-1

Remote Retrieval Access card R-1

xiii

1

Introduction

Using this Guide

Throughout this Guide you will see special symbols alerting you to important warnings, notes and
actions. Special fonts identify keys you should press, messages that appear on the LCD, and
important points or related topics.

Bold Bold typeface identifies specific keys on the machine’s control panel.
Italics Italicized typeface emphasizes an important point or refers you to a related topic.

Courier Courier type face identifies the messages on the LCD of the machine.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage
to the machine or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible
with the machine.

Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.

1 - 1

Choosing a location

Introduction

Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk.
Put the machine near a telephone socket and a standard, grounded electrical socket. Choose a
location where the temperature remains between 10°C and 32.5°C.

CAUTION

■ Avoid placing your machine in a high-traffic area.

■ Do not place the machine near heaters, air conditioners, water, chemicals, or refrigerators.

■ Do not expose the machine to direct sunlight, excessive heat, moisture, or dust.

■ Do not connect your machine to an electrical socket controlled by wall switches or automatic

timers.

■ Disruption of power can wipe out information in the machine’s memory.

■ Do not connect your machine to an electrical socket on the same circuit as large appliances

or other equipment that might disrupt the power supply.

■ Avoid interference sources, such as speakers or the base units of cordless phones.

1

1 - 2

Chapter 1

How to access the complete User’s Guide

This User’s Guide does not contain all the
information about the machine such as how
to use the advanced features of the Fax,
Printer, Scanner, PC Fax and Network. When
you are ready to learn detailed information
about these operations, read the complete
User’s Guide located in the ‘Documentation’
section of the CD-ROM.

Note

Network is not available for MFC-7420.

MFC-7420: Network features are available
only with an optional Print or Print/Scan
server.

To view Documentation (For Windows®)

From the Start menu, select Brother, MFL
Pro Suite MFC-XXXX (where XXXX is your

model name) from the Programs Group and
then select User’s Guide.

—OR—

Turn on your PC. Insert the Brother

1

CD-ROM labelled Windows
CD-ROM drive.

If the model name screen appears, click

2

your model name.

If the language screen appears, click

3

your language.

The CD-ROM main menu will appear.

®

into your

Note

If this window does not appear, use
Windows
program from the root directory of the Brother
CD-ROM.

4
5

®

Explorer to run the setup.exe

Click Documentation.

Click the documentation you want to
read.

• Quick Setup Guide: Setup and
Software Installation Instructions

• User’s Guide (2 or 3 manuals):
User’s Guide for stand-alone
operations, Software User’s Guide
and Network* User’s Guide
(*MFC-7820N only)

®

• PaperPort
Management Software

User’s Guide: Document

How to find Scanning instructions

There are several ways you can scan
documents. You can find the instructions as
follows:

Software User's Guide:

■ How to scan using Windows

®

(For Windows
Professional/XP/Windows NT
Workstation Version 4.0)

■ Using ControlCenter2.0 in Chapter 3

(For Windows
Professional/XP/Windows NT
Workstation Version 4.0)

■ Network Scanning (MFC-7820N only)

PaperPort

■ Instructions for scanning directly from

ScanSoft

®

98/98SE/Me/2000

®

98/98SE/Me/2000

User's Guide

®

PaperPort

®

in Chapter 2

®

®

®

1 - 3

Introduction

To view Documentation (For Macintosh®)

Turn on your Macintosh®. Insert the

1

Brother CD-ROM labelled Macintosh
into your CD-ROM drive. The following
window will appear.

(Mac OS® X)

Double-click the Documentation icon.

2

The select Language screen appears,

3

double-click your language.

Click the documentation you want to

4

read.

How to find Scanning instructions

There are several ways you can scan
documents. You can find the instructions as
follows:

®

Software User's Guide:

■ Scanning from a Macintosh

®

(For Mac OS
or greater)

■ Using ControlCenter2.0 (For Mac OS

10.2.4 or greater) in Chapter 7

■ Network Scanning in Chapter 7

(For Mac OS

(MFC-7820N only)

®

Presto!

■ Instructions for scanning directly from

PageManager® User's Guide

Presto!

9.1 - 9.2/Mac OS® X 10.2.4

®

X 10.2.4 or greater)

®

PageManager

®

in Chapter 7

®

®

X

1

• Quick Setup Guide: Setup and
Software Installation Instructions

• User's Guide (2 or 3 manuals):
User’s Guide for stand-alone
operations, Software User’s Guide
and Network* User’s Guide
(*MFC-7820N only)

1 - 4

Chapter 1

▲

▲

Control panel overview

MFC-7420 and MFC-7820N have similar control keys.

5

One-Touch Keys

1

These 4 keys give you instant access to 8
previously stored numbers.

Shift

2

To access One-Touch numbers 5 to 8, hold
down Shift as you press the One-Touch key.

Fax and telephone keys:

3

Redial/Pause

Redials the last number you called. It also
inserts a pause in quick dial numbers.

Tel/R

This key is used to have a telephone
conversation after picking up the external
handset in F/T pseudo-ringing.

Also, use this key to gain access to an
outside line, or transfer a call to another
extension when it is connected to a PABX
(PBX).

Resolution

Sets the resolution when you send a fax.

Mode keys:

4

Fax

Lets you access Fax mode.

Scan

Lets you access Scan mode.

Copy

Lets you access Copy mode.

Navigation keys:

5

Menu/Set

The same key is used for Menu and Set
operations.

Lets you access the Menu to program and
store your settings in the machine.

In standby mode you can press these keys to
adjust the ring volume.

▼

Search/Speed Dial

Lets you look up numbers that are stored in
the dialling memory. It also lets you dial
stored numbers by pressing # and a
three-digit number.

Press to scroll forward or backward to a
menu selection.

▲

▼

or

Press to scroll through the menus and
options.

1 - 5

Introduction

1

Dial Pad

6

Use these keys to dial telephone or fax
numbers and as a keyboard for entering
information into the machine.

The # key lets you temporarily switch the
dialling mode during a telephone call from
Pulse to Tone.

Start

7

Lets you start sending faxes or make copies.

Stop/Exit

8

Stops an operation or exits from the menu.

Reports

9

Print the Transmission Verification Report,
Help List, Quick-Dial List, Fax Journal, User
Settings, Order Form and Network
Configuration*. (*MFC-7820N only).

Liquid Crystal Display (LCD)

@

Displays messages on the screen to help you
set up and use your machine.

Copy keys (Temporary settings):

A

Enlarge/Reduce

Lets you reduce or enlarge copies depending
upon the ratio you select.

Options

You can quickly and easily select temporary
settings for copying.

Printer key:

B

Job Cancel

You can cancel a print job and clear the
printer memory.

1 - 6

Chapter 1

Load document

You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.

Using the automatic document feeder (ADF)

The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard
80 g/m
before putting them in the ADF.

2

paper and always fan the pages

CAUTION

DO NOT use paper that is curled,

■

wrinkled, folded, ripped, stapled,
paper-clipped, pasted or taped.

DO NOT use cardboard, newspaper or

■

fabric.

Adjust the paper guides to fit the width of

2

your documents.

Unfold the ADF document output

3

support flap.

■ Make sure documents written with ink are

completely dry.

■ Documents to be faxed must be from

147.3 to 215.9 mm wide and 147.3 to
356 mm long.

Fan the pages well. Make sure you put

1

the documents face up, top edge first
in the ADF until you feel them touch the
feed roller.

CAUTION

DO NOT pull on the document while it

■

is feeding.

■ Thick documents left on the scanner

glass may cause the ADF to jam.

1 - 7

Using the scanner glass

Close the document cover.

3

Introduction

You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.

s

Document
297 mm long.

can be up to 215.9 mm wide and

Note

To use the scanner glass, the ADF must be
empty.

Lift the document cover.

1

Using the document guidelines on the

2

left, centre the document face down on
the scanner glass.

Place documents Face Down on
the scanner glass.

CAUTION

If the document is a book or is thick, do not
slam the cover or press on it.

1

1 - 8

Chapter 1

About paper

Recommended paper

To get the best print quality, we suggest using
the following paper.

Paper Type Item

Plain paper Xerox Premier 80 g/m

Xerox Business 80 g/m
M-real DATACOPY 80 g/m

IGEPA X-Press 80 g/m
Recycled paper Xerox Recycled Supreme
Transparency 3M CG 3300
Labels Avery laser label L7163

■ Use paper that is made for plain-paper

copying.

■ Use paper that is 75 to 90 g/m

■ Use neutral paper. Do not use acidic or

alkaline paper.

■ Use long-grain paper.

■ Use paper with a moisture content of

approximately 5%.

2

2

2

2

.

Choosing acceptable paper

We recommend that you test paper
(especially special sizes and types of paper)
on the machine before purchasing large
quantities.

For optimum printing, use a recommended
type of paper, especially for plain paper and
transparencies. For more information on
paper specifications, call your nearest
authorized sales representative or the place

2

where you purchased your machine.

■ Use labels or transparencies that are

designed for use in laser printers.

■ If you are using special paper and the

machine has problems feeding from the
paper tray, try again using the manual
feed slot.

■ You can use recycled paper in this

machine.

1 - 9

Introduction

CAUTION

Do not use the following types of paper or envelopes; they may cause a paper jam and

damage your machine.

Do not use:

• Inkjet paper;

• Coated paper, such as vinyl coated paper;

• Pre-printed or highly textured paper, or paper with an embossed letterhead;

• Label sheets that have had any labels removed;

• Paper that has been previously printed on;

• Paper that cannot be arranged uniformly when stacked;

• Paper that is made with a short grain;

• Damaged, curled, wrinkled, or irregularly shaped paper.

4 mm or
longer

4 mm or
longer

1

Do not use:

• Envelopes that have a baggy construction;

• Envelopes that are self-adhesive;

• Envelopes that are embossed (have raised writing on them);

• Envelopes that have clasps on them;

• Envelopes that are not sharply creased;

• Envelopes that are pre-printed on the inside.

Paper capacity of the paper trays

Paper size Paper types No. of sheets

Paper Tray A4, Letter, Executive, A5, A6,

B5 and B6

Manual feed slot Width: 69.9 - 215.9 mm

Length: 116 - 406.4 mm

Plain paper, Recycled paper up to 250

Transparency up to 10
Plain paper, Recycled paper,

Bond paper, Envelope,
Labels and Transparency

(80 g/m

1

2

)

1 - 10

Chapter 1

How to load paper

Put paper in the paper tray.

4

To load paper or other media in the paper tray

Pull the paper tray completely out of the

1

machine.

While pressing the paper guide release

2

lever, slide the adjusters to fit the paper
size.
Check that the guides are firmly in the
slots.

Maximum paper mark

Put the paper tray firmly back in the

5

machine and unfold the output paper
tray support flap before you use the
machine.

Output Paper
Tray Support
Flap

Fan the stack of paper well to avoid

3

paper jams and mis-feeds.

1 - 11

Note

When you put paper in the paper tray, please
remember the following:

■ Check that the paper is flat in the tray and

below the maximum paper mark, and that
the paper guides are touching the sides of
the paper stack.

■ The side to be printed on must be face

down.

Introduction

To load paper or other media in the manual feed slot

You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.

1 Slide the paper guides to fit the paper

size.

Using both hands put one sheet of paper

2

in the manual feed slot until you feel the
front edge of the paper touch the paper
feed roller. Let go of the paper when you
feel the machine feed the paper in a
short distance.

Note

When you put paper in the manual feed slot,
please remember the following:

■ The side to be printed on must be face up.

■ Put the leading edge (top of the paper) in

first and push it gently into the slot.

■ Make sure that the paper is straight and in

the proper position on the manual feed
slot. If it is not, the paper may not be fed
properly, resulting in a skewed printout or
a paper jam.

■ Do not put more than one sheet or

envelope in the manual feed slot at a time
or you may cause the machine to jam.

■ You can remove smaller sizes of printed

paper from the output paper tray more
easily if you lift the scanner cover using
both hands as shown in the illustration.

1

You can still use the machine when the
scanner cover is raised. You can return
the scanner cover to its home position by
pushing it down with both hands.

1 - 12

Chapter 1

About fax machines

Custom features

Do you have BT’s Call Minder on the phone line?

If you have Call Minder on the phone line
where you will install your new machine,

there is a strong possibility that Call Minder
and the machine may conflict with each other
while receiving incoming calls.

Why should there be problems?

Since both the machine and Call Minder will
pick up the call, after the number of rings you
have set, each of them has the ability to keep
the other from receiving calls.

For example, if Call Minder is set to answer
after two rings and your machine is set to
answer after four, Call Minder will stop your
machine from receiving faxes.

If you set Call Minder and the Brother
machine to answer after the same number of
rings, there is no way of knowing which one
will answer first. It is important to remember
that neither Call Minder nor the machine can
pass the call back to the other after the call
has been answered.

How can you avoid possible problems?

A very good way to avoid problems like the
one mentioned, is to get a second phone
number on your present phone line.

Many people with Call Minder choose an
alternative service, which is called “BT Call
Sign”, and they are very satisfied with it.
(See BT Call Sign on page A-1.)

Another way to avoid possible problems is to
replace Call Minder with an answering
machine. Your Brother machine is designed
to work with an answering machine or TAD
(telephone answering device).

Fax tones and handshake

When someone is sending a fax, the fax
machine sends fax calling tones (CNG
tones). These are quiet, intermittent beeps
every 4-seconds. You’ll hear them after you
dial and press Start and they will continue for
about 60 seconds after dialling. During that
time, the sending machine must begin the
“handshake” or connection with the receiving
machine.

Each time you use automatic procedures to
send a fax, you are sending CNG tones over
the phone line. You will soon learn to listen for
these quiet beeps each time you answer a
phone on your fax line, so you will know if you
are receiving a fax message.

The receiving fax responds with fax receiving
tones, which are loud, chirping sounds. A
receiving fax chirps for about 40 seconds
over the phone line, and the LCD shows

Receiving.

If your machine is set to the Fax Only mode,
it will answer every call automatically with fax
receiving tones. If the other person hangs up,
your machine will continue to send the
“chirps” for about 40 seconds, and the LCD
continues to show
receiving, press Stop/Exit.

The fax ‘handshake’ is the time in which the
sending machine’s CNG tones and the
receiving machine’s “chirps” overlap. This
must be for at least 2 to 4 seconds, so both
machines can understand how each is
sending and receiving the fax. The
handshake cannot begin until the call is
answered, and the CNG tones only last for
about 60 seconds after the number is dialled.
So it is important for the receiving machine to
answer the call in as few rings as possible.

Receiving. To cancel

(See Connecting an external telephone
answering device (TAD) on page A-4.)

1 - 13

ECM (Error Correction Mode)

Introduction

The Error Correction Mode (ECM) is a way for
the machine to check a fax transmission
while it is in progress. If the machine detects
errors during fax transmission, it resends the
pages of the fax that had an error. ECM
transmissions are only possible between fax
machines that both have this feature. If they
do, you may send and receive fax messages
that are continuously being checked by the
machine.

If this feature stops working, delete your
faxes from the memory.

1

1 - 14

2

Getting started

Initial setup

Setting the Date and Time

When the machine is not in use it will display
the date and time. If you set up the Station ID
the date and time displayed by your machine
will be printed on every fax you send. If there
is a power failure, you may have to reset the
date and time. No other settings will be
affected.

Enter the time in 24-Hour format.

5

Press Menu/Set.
(For example, enter 15:25 for 3:25 P.M.)

Press Stop/Exit.

6

The LCD now shows the date and time
whenever the machine is idle in Fax
mode.

When the machine is in Sleep mode, the
LCD shows
page 2-7.)

Sleep. (See Sleep Time on

Note

Your machine can store the date and time up
to 2 hours (for MFC-7420) or 4 days (for
MFC-7820N) if there is a power failure.

Press Menu/Set, 0, 2.

1

Initial Setup

2.Date/Time

Enter the last two digits of the year.

2

Press Menu/Set.

Enter two digits for the month.

3

Press Menu/Set.
(For example, enter 09 for September,

or 10 for October.)

Enter two digits for the day.

4

Press Menu/Set.
(For example, enter 06 for 6th.)

Setting Tone and Pulse dialling mode

Press Menu/Set, 0, 4.

1

Initial Setup

4.Tone/Pulse

Press ▲ or ▼ to select Pulse (or Tone).

2

Press Menu/Set.

Press Stop/Exit.

3

2 - 1

Getting started

Setting the Station ID

You should store your name or company
name and fax number so they print on all fax
pages you send.

It is important that you enter the fax number
in the internationally standardised format, i.e.
in accordance with the following strict
sequence:

■ The “+” (plus) character (by pressing

key)

■ Your Country Code (e.g. “44” for the

United Kingdom, “41” for Switzerland)

■ Your local area code minus any leading

“0” (“9” in Spain)

■ A space

■ Your number on the local exchange, using

spaces to aid readability as appropriate.

As an example, if the machine is installed in
the United Kingdom and the same line is to be
used for both fax and voice calls, and your
national telephone number is 0161 444 5555,
then you must set the fax and telephone
number parts of your station ID as: +44 161
444 5555.

Note

■ You cannot enter a hyphen in the number.

To enter a space press once between
numbers.

■ The telephone number you enter is only

used for Cover Page features.
(See Composing the electronic Cover
Page on page 3-9.)

Use the dial pad to enter your name (up

4

to 20 characters).
(See Entering Text on page B-10).

Press Menu/Set.

Press Stop/Exit.

5

▲

Note

If the Station ID has already been
programmed, the LCD will ask you to press 1
to make a change or 2 to exit without
changing.

2

Press Menu/Set, 0, 3.

1

Initial Setup

3.Station ID

Enter your fax number (up to 20 digits).

2

Press Menu/Set.

Enter your telephone number (up to 20

3

digits).
Press Menu/Set.
(If the telephone number and fax

number are the same, enter the same
number again.)

2 - 2

Chapter 2

Setting the Phone Line Type

If you are connecting the machine to a line
that features a PABX (PBX) or ISDN to send
and receive faxes, it is also necessary to
change the Phone Line Type accordingly by
completing the following steps.

Press Menu/Set, 0, 5.

1

Initial Setup

5.Phone Line Set

Press ▲ or ▼ to select PBX, ISDN (or

2

Normal).

Press Menu/Set.

Press Stop/Exit.

3

PABX (PBX) and TRANSFER

The machine is initially set to Normal, which
lets the machine connect to a standard PSTN
(Public Switched Telephone Network) line.
However, many offices use a central
telephone system or Private Automatic
Branch Exchange (PABX). Your machine can
be connected to most types of PABX (PBX).
The machine’s recall feature supports timed
break recall only (TBR). TBR will work with
most PABX (PBX) systems allowing you to
gain access to an outside line, or transfer
calls to another extension. The feature works
when Tel/R is pressed.

Note

You can program a Tel/R key press as part of
a number stored in a One-Touch or
Speed-Dial location. When programming the
One-Touch or Speed-Dial number (Menu/Set
2, 3, 1 or 2, 3, 2) press Tel/R first (the screen
displays "!"), then enter the telephone
number. If you do this, you do not need to
press Tel/R each time before you dial using a
One-Touch or Speed-Dial location. (See
Storing numbers for easy dialling on page
5-1.) However, if PBX is not selected in the
Phone Line Type setting, you cannot use the
One-Touch or Speed-Dial number that Tel/R
press is programmed into.

2 - 3

Getting started

General Setup

Setting the Mode Timer

The machine has three temporary mode keys
on the control panel: Fax, Scan and Copy.
You can change the number of seconds or
minutes the machine takes after the last Scan
or Copy operation before it returns to Fax
mode. If you select
the mode you used last.

Press Menu/Set, 1, 1.

1

General Setup

1.Mode Timer

Press ▲ or ▼ to select 0 Sec,

2

30 Secs, 1 Min, 2 Mins, 5 Mins or
Off.

Press Menu/Set.

Off, the machine stays in

Setting the Paper Type

To get the best print quality, set the machine
for the type of paper you are using.

Press Menu/Set, 1, 2.

1

General Setup

2.Paper Type

Press ▲ or ▼ to select Plain, Thin,

2

Thick, Thicker, Transparency or
Recycled Paper.

Press Menu/Set.

Press Stop/Exit.

3

Note

■ The machine ejects paper with printed

surfaces face down onto the output paper
tray in the front of the machine. When you
use transparencies or labels, remove
each sheet immediately to prevent
smudging or paper jams.

■ You can select Transparency in Step 2

Letter or A4 paper size has been

if
selected (Menu/Set, 1, 3).

2

Press Stop/Exit.

3

2 - 4

Chapter 2

Setting the Paper Size

You can use seven sizes of paper for printing
copies: Letter, A4, B5, A5, B6, A6 and
Executive and two sizes for printing faxes:
Letter and A4. When you change the size of
paper you load in the paper tray, you will need
to change the paper size setting at the same
time so your machine can fit an incoming fax
or a reduced copy on the page.

Note

If you selected Transparency as the paper
type (Menu/Set, 1, 2) you will only be able to

Letter or A4 size paper in Step 2.

select

Press Menu/Set, 1, 3.

1

General Setup

3.Paper Size

Press ▲ or ▼ to select Letter, A4, A5,

2

A6, B5, B6 or Executive.

Press Menu/Set.

Setting the Ring Volume

You can turn the ring Off or you can select
the ring volume level.

Press Menu/Set, 1, 4, 1.

1

Volume

1.Ring

Press ▲ or ▼ to select Low, Med, High

2

Off.

or
Press Menu/Set.

Press Stop/Exit.

3

—OR—
You can adjust the ring volume when your
machine is idle (not being used). In
mode (Fax), press or to adjust

the volume level. Every time you press these
keys, the machine will ring so you can hear
the active setting as the LCD shows it. The
volume changes with each key press. The
new setting will stay until you change it again.

▲

▲

Press Stop/Exit.

3

2 - 5

Getting started

Setting the Beeper Volume

You can change the beeper volume. The
default setting is
the machine will beep when you press a key,
make a mistake, or after you sent or received
a fax.

Press Menu/Set, 1, 4, 2.

1

Volume

2.Beeper

Press ▲ or ▼ to select Low, Med, High

2

Off.

or
Press Menu/Set.

Press Stop/Exit.

3

Med. When the beeper is on,

Setting the Speaker Volume

You can adjust the machine’s one-way
speaker volume.

Press Menu/Set, 1, 4, 3.

1

Volume

3.Speaker

Turning on Automatic Daylight Savings Time

You can set the machine to change
automatically for Daylight Savings Time. It
will reset itself forward one hour in the Spring
and backward one hour in the Autumn. Make
sure you have set the correct day and time in

Date/Time setting.

the

1 Press Menu/Set, 1, 5.

General Setup

5.Auto Daylight

Press ▲ or ▼ to select On (or Off).

2

Press Menu/Set.

Press Stop/Exit.

3

Toner Save

You can conserve toner using this feature.
When you set Toner Save to
appears lighter. The default setting is

Press Menu/Set, 1, 6, 1.

1

On, print

Off.

2

Press ▲ or ▼ to select Low, Med, High

2

Off.

or
Press Menu/Set.

Press Stop/Exit.

3

Ecology

1.Toner Save

Press ▲ or ▼ to select On (or Off).

2

Press Menu/Set.

Press Stop/Exit.

3

2 - 6

Chapter 2

Sleep Time

Setting the Sleep Time reduces power
consumption by turning off the fuser inside
the machine while it is idle. You can choose
how long the machine is idle (from 00 to 99
minutes) before it goes into sleep mode. The
timer is automatically reset when the machine
receives a Fax or PC data or makes a copy.
The factory setting is 05 minutes. While the
machine is in sleep mode you will see
on the LCD. If you try to print or copy in sleep
mode, there will be a short delay while the
fuser warms up to its working temperature.

Press Menu/Set, 1, 6, 2.

1

Ecology

2.Sleep Time

Use the dial pad to enter the length of

2

time the machine is idle before it goes
into sleep mode (00 to 99).

Press Menu/Set.

Sleep

Setting the LCD Contrast

You can change the contrast to help the LCD
look lighter or darker.

Press Menu/Set, 1, 7.

1

General Setup

7.LCD Contrast

Press ▲ or ▼ to select Light or Dark.

2

Press Menu/Set.

Press Stop/Exit.

3

Press Stop/Exit.

3

Note

■ If you want to turn off sleep mode, press

and Options simultaneously in Step

Start

2.

■ If the machine is in Sleep Mode when you

change the Sleep Time, the new setting
will take effect the next time the machine
copies, prints or is turned off and on.

2 - 7

Getting started

Security

You can set up your machine with multiple
levels of security using TX Lock (MFC-7420
only), Memory Security (MFC-7820N only)
and Setting Lock.

TX Lock (MFC-7420 only)

TX Lock lets you prevent unauthorized
access to the machine. You will not be able to
continue to schedule Delayed Faxes or
Polling jobs. However, any pre-scheduled
Delayed Faxes will be sent even if you turn on
TX Lock, so they won’t be lost.

While TX Lock is on, the following operations
are available:

■ Receiving faxes

■ Fax Forwarding

(if Fax Forwarding was already on)

■ Remote Retrieval

(if Fax Storage was already on)

■ PC Fax Receive

(if PC Fax Receive was already on)

While TX Lock is on, the following operations
are NOT available:

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the TX Lock password,

please call your Brother dealer for service.

Press Menu/Set, 1, 8, 1.

1

Security

1.TX Lock

Enter a four-digit number for the

2

password.

Press Menu/Set.

If you are entering the password for the
first time, the LCD shows

Re-enter the password.

3

Press Menu/Set.

Press Stop/Exit.

4

Changing the TX Lock password

Press Menu/Set, 1, 8, 1.

1

Verify.

2

■ Sending faxes

■ Copying

■ PC printing

■ PC scanning

Press ▲ or ▼ to select Set Password.

2

Press Menu/Set.

Enter the registered four-digit password.

3

Press Menu/Set.

Enter a four-digit number for the new

4

password.

Press Menu/Set.

If the LCD shows Verify, re-enter the

5

new password.

Press Menu/Set.

Press Stop/Exit.

6

2 - 8

Chapter 2

Turning TX Lock on

1 Press Menu/Set, 1, 8, 1.

Security

1.TX Lock

Press ▲ or ▼ to select Set TX Lock.

2

Press Menu/Set.

Enter the registered four-digit password.

3

Press Menu/Set.
The machine goes offline and the LCD

shows

Turning TX Lock off

Press Menu/Set.

1

Enter the registered four-digit password.

Press Menu/Set.

2

TX Lock is automatically turned off.

Note

If you enter the wrong Password, the LCD
shows
The machine will stay in TX Lock Mode until
the registered password is entered.

TX Lock Mode.

Wrong Password and stays offline.

Memory Security (MFC-7820N only)

Memory Security lets you prevent
unauthorized access to the machine. You will
not be able to continue to schedule Delayed
Faxes or Polling jobs. However, any
pre-scheduled Delayed Faxes will be sent
even if you turn on Memory Security, so they
won’t be lost.

While Memory Security is on, the following
operations are available:

■ Receiving faxes into memory

(limited by memory capacity)

■ Fax Forwarding

(if Fax Forwarding was already on)

■ Remote Retrieval

(if Fax Storage was already on)

While Memory Security is on, the following
operations are NOT available:

■ Printing received faxes

■ Sending faxes

■ Copying

■ PC printing

■ PC scanning

2 - 9

Note

■ To print the faxes in memory, turn off

Memory Security.

■ You must turn off PC Fax Receive before

you can turn on Memory Security.
(See Turning off Remote Fax Options on
page 6-3.)

Getting started

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the Memory Security

password, please call your Brother dealer
for service.

Press Menu/Set, 1, 8, 1.

1

Security

1.Mem Security

Enter a four-digit number for the

2

password.
Press Menu/Set.

If you are entering the password for the
first time, the LCD shows

Re-enter the password.

3

Press Menu/Set.

Press Stop/Exit.

4

Changing the Memory Security password

Verify.

Turning Memory Security on

1 Press Menu/Set, 1, 8, 1.

Security

1.Mem Security

Press ▲ or ▼ to select Set Security.

2

Press Menu/Set.

Enter the registered four-digit password.

3

Press Menu/Set.
The machine goes offline and the LCD

shows

Note

If there is a power failure, the data in the
memory will remain for up to 4 days.

Turning Memory Security off

Press Menu/Set.

1

Enter the registered four-digit password.

Memory Security is automatically turned

2

off and the LCD shows the date and
time.

Secure Mode.

2

Press Menu/Set, 1, 8, 1.

1

Press ▲ or ▼ to select Set Password.

2

Press Menu/Set.

Enter the registered four-digit password.

3

Press Menu/Set.

Enter a four-digit number for the new

4

password.
Press Menu/Set.

If the LCD shows Verify, re-enter the

5

new password.
Press Menu/Set.

Press Stop/Exit.

6

Note

If you enter the wrong Password, the LCD
shows
The machine will stay in Secure Mode until
the registered password is entered.

Wrong Password and stays offline.

2 - 10

Chapter 2

Setting Lock

Setting Lock lets you prevent unauthorized
access to the machine settings.

While Setting Lock is
operations are NOT available without
password:

■ Date & Time

■ Station ID

■ Set Quick-Dial (One-Touch Dial,

Speed-Dial and Setup Groups)

■ Mode Timer

■ Paper Type

■ Paper Size

■ Volume

■ Auto Daylight

■ Ecology

■ LCD Contrast

■ Security (TX Lock or Memory Security and

Setting Lock)

On, the following

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the Setting Lock password,

please call your Brother dealer for service.

Press Menu/Set, 1, 8, 2.

1

Security

2.Setting Lock

Enter a four-digit number for the

2

password.
Press Menu/Set.

If you are entering the password for the
first time, the LCD shows

Re-enter the password.

3

Press Menu/Set.

Press Stop/Exit.

4

Verify.

2 - 11

Getting started

Changing the Setting Lock password

1 Press Menu/Set, 1, 8, 2.

Press ▲ or ▼ to select Set Password.

2

Press Menu/Set.

Enter the registered four-digit password.

3

Press Menu/Set.

Enter a four-digit number for the new

4

password.
Press Menu/Set.

If the LCD shows Verify, re-enter the

5

new password.
Press Menu/Set.

Press Stop/Exit.

6

Turning Setting Lock on

Press Menu/Set, 1, 8, 2.

1

Security

2.Setting Lock

Turning Setting Lock off

1 Press Menu/Set, 1, 8, 2.

Security

2.Setting Lock

Enter the registered four-digit password.

2

Press Menu/Set twice.
Press Stop/Exit.

Note

If you enter the wrong Password, the LCD
shows
stay in Setting Lock mode until the registered
password is entered.

Wrong Password. The machine will

2

Press ▲ or ▼ to select On.

2

Press Menu/Set.

Enter the registered four-digit password.

3

Press Menu/Set.

Press Stop/Exit.

4

2 - 12

3

Setup Send

How to enter Fax mode

Before sending faxes or changing fax send or
receiving settings, make sure (Fax) is

illuminated in green. If it is not, press
(Fax) to enter Fax mode. The default setting

is Fax mode.

One-Touch Dialling

Press the One-Touch key of the location you
want to call. (See Storing One-Touch
numbers on page 5-1.)

Note

To dial One-Touch numbers 5 to 8, hold down

Shift as you press the One-Touch key.

Speed-Dialling

Press Search/Speed Dial, #, and then the
three digit Speed-Dial number. (See Storing
Speed-Dial numbers on page 5-2.)

How to dial

You can dial in any of the following ways.

Manual dialling

Press all of the digits of the fax number.

3 - 1

Three-digit number

Note

If the LCD shows Not Registered when
you enter the One-Touch or Speed-Dial
number, a number has not been stored at this
location.

Setup Send

y

Search

You can search for names you have stored in
the One-Touch and Speed-Dial memories.
Press Search/Speed Dial and the navigation
keys to search. (See Storing One-Touch

numbers on page 5-1 and Storing Speed-Dial
numbers on page 5-2.)

To search numerically

Fax Redial

If you are sending a fax manually and the line
is busy, press Redial/Pause, and then press
Start to try again. If you want to make a
second call to the last number dialled, you
can save time by pressing Redial/Pause and

Start.
Redial/Pause only works if you dialled from

the control panel.
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial up to three times at five minute
intervals.

Note

In Real Time TX the automatic redial feature
does not work when using the scanner glass.

3

To search alphabeticall

* To search alphabetically, you can use the
dial pad to enter the first letter of the name
you are looking for.

3 - 2

Chapter 3

How to Fax

To send more than one page, press 1

4

and go to Step 5.

Faxing from the ADF

1 If it is not illuminated in green, press

(Fax).

Put the document face up in the ADF.

2

Dial the fax number.

3

Press Start. The machine starts
scanning the document.

Faxing from the scanner glass

You can use the scanner glass to fax pages
of a book. The documents can be up to A4
size. Put the document face down on the
scanner glass.

Note

Since you can only scan one page at a time,
it is easier to use the ADF if you are sending
a multiple page document.

Next Page?

1.Yes 2.No(Send)

—OR—
To send a single page, press 2 (or press

Start again).
The machine starts sending the

document.

Place the next page on the scanner

5

glass.

Set Next Page
Then Press Set

Press Menu/Set.
The machine starts scanning the page.

(Repeat Steps 4 and 5 for each
additional page.)

If it is not illuminated in green, press

1

(Fax).

Load your document on the scanner

2

glass.

Dial the fax number.

3

Press Start.
The machine starts scanning the first

page.

3 - 3

Setup Send

Automatic transmission

This is the easiest way to send a fax.

Do not pick up the handset of the external
phone. Press Start immediately after dialling.
(For an example of automatic faxing, follow
the steps in Faxing from the ADF on page
3-3.)

Manual transmission (with an external telephone only)

Manual transmission lets you hear the
dialling, ringing and fax-receiving tones while
sending a fax.

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Pick up the handset of the external

3

phone and listen for a dial tone.

Out of Memory message

If you get an Out of Memory message while
scanning the first page of a fax, press
Stop/Exit to cancel the fax.

If you get an
scanning a subsequent page, you will have
the option to press Start to send the pages
scanned so far, or to press Stop/Exit to
cancel the operation.

Note

If you get an Out of Memory message while
faxing and you do not want to delete your
stored faxes to clear the memory, you can
send the fax in real time. (See Real Time
Transmission on page 3-7.)

Out of Memory message while

3

On the external phone, dial the fax

4

number you want to call.

When you hear the fax tone, press

5

Start.

Replace the handset of the external

6

phone.

3 - 4

Chapter 3

Basic sending operations

Sending faxes using multiple settings

When you send a fax you can choose any
combination of these settings: cover page,
contrast, resolution, overseas mode, delayed
fax timer, polling transmission or real time
transmission.

If it is not illuminated in green, press

1

(Fax).

After each setting is accepted, the LCD
will ask if you want to enter more
settings:

Next

1.Yes 2.No

Contrast

If your document is very light or very dark, you
may want to change the contrast.

Light to send a light document.

Use

Dark to send a dark document.

Use

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Press Menu/Set, 2, 2, 1.

3

Setup Send

1.Contrast

Press ▲ or ▼ to select Auto, Light or

4

Dark.

Press Menu/Set.

Press 1 to select more settings. The

2

LCD will return to the
menu.

—OR—
Press 2 if you have finished choosing

settings and go to the next step.

Setup Send

3 - 5

Setup Send

Fax Resolution

After you load the document, you can use
Resolution to change the setting temporarily

(for this fax only). In Fax mode , press

Resolution and
you want, and then press Menu/Set.

—OR—

You can change the default setting:

If it is not illuminated in green, press

1

Press Menu/Set, 2, 2, 2.

2

Setup Send

2.Fax Resolution

Press ▲ or ▼ to select the resolution

3

you want.

Press Menu/Set.

▲ or ▼ to select the setting

(Fax).

Dual Access

You can dial a number, and begin scanning
the fax into memory—even when the
machine is sending from memory, receiving
faxes or printing PC data. The LCD shows the
new job number.

Note

■ The number of pages you can scan into

the memory will vary depending on the
data that is printed on them.

■ If you get an Out of Memory message

while scanning the first page of a fax,
press Stop/Exit to cancel scanning. If you
get an
scanning a subsequent page, you can
press Start to send the pages scanned so
far, or press Stop/Exit to cancel the
operation.

Out of Memory message while

3

Standard Suitable for most typed

documents.

Fine Good for small print and

transmits a little slower
than Standard resolution.

S.Fine Good for small print or

artwork and transmits
slower than Fine
resolution.

Photo Use when the document

has varying shades of grey
or is a photograph. This
has the slowest
transmission time.

3 - 6

Chapter 3

Real Time Transmission

When you are sending a fax, the machine will
scan the documents into the memory before
sending. Then, as soon as the phone line is
free, the machine will start dialling and
sending.

If the memory is full, the machine will send the
document in real time (even if

TX

is set to Off).

Sometimes, you may want to send an
important document immediately, without
waiting for memory transmission. You can set

Real Time TX to On for all documents or
Next Fax:On or Next Fax:Off for the

next fax only.

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 2, 5.

2

Setup Send

5.Real Time TX

To change the setting, press ▲ or ▼ to

3

On, Next Fax:On,

select

Next Fax:Off or Off.

Press Menu/Set.

Real Time

Broadcasting

Broadcasting is when the same fax message
is automatically sent to more than one fax
number. You can include Groups,
One-Touch, Speed-Dial numbers and up to
50 manually dialled numbers in the same
broadcast.

Press Menu/Set between each of the
numbers. Use Search/Speed Dial to help
you choose the numbers easily. (To set up
Group dial numbers, see Setting up Groups
for Broadcasting on page 5-3.)

After the broadcast is finished, a Broadcast
Report will be printed to let you know the
results.

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Enter a number using One-Touch,

3

Speed-Dial, a Group number, Search or
manual dialling using the dial pad.

Press Menu/Set.

After you have entered all the fax

4

numbers, press Start.

Note

In Real Time Transmission, the automatic
redial feature does not work when using the
scanner glass.

3 - 7

Setup Send

Note

■ If you did not use up any of the numbers

for Groups, access codes or credit card
numbers, you can ‘broadcast’ faxes to as
many as 258 different numbers.

■ The available memory will vary depending

on the types of jobs in the memory and the
number of locations used for
broadcasting. If you broadcast to the
maximum numbers available, you will not
be able to use Dual Access and Delayed
fax.

■ Enter the long dialling sequence numbers

as you would normally, but remember that
each One-Touch and Speed-Dial number
counts as one number, so the number of
locations you can store becomes limited.
(See Access codes and credit card
numbers on page 5-4.)

■ If the memory is full, press Stop/Exit to

stop the job or if more than one page has
been scanned, press Start to send the
portion that is in the memory.

Cancelling a fax in progress

If you want to cancel a fax, while the machine
is scanning, dialling or sending it, press

Stop/Exit.

Cancelling a scheduled job

You can cancel a fax job that is stored and
waiting in the memory.

Press Menu/Set, 2, 6.

1

Fax

6.Remaining Jobs

Any jobs that are waiting will appear on
the LCD.

If you have more than one job waiting,

2

▲ or ▼ to select the job you want

press
to cancel.

Press Menu/Set.
—OR—

3

Checking job status

Check which jobs are still waiting in the
memory to be sent. (If there are no jobs, the
LCD shows

Press Menu/Set, 2, 6.

1

If you have more than one job waiting,

2

press

Press Stop/Exit.

3

No Jobs Waiting.)

Fax

6.Remaining Jobs

▲ or ▼ to scroll through the list.

If you only have one job waiting, go to
Step 3.

Press 1 to cancel.

3

To cancel another job go to Step 2.
—OR—
Press 2 to exit without cancelling.

Press Stop/Exit.

4

3 - 8

Chapter 3

Advanced sending operations

Composing the electronic Cover Page

The Cover Page is sent to the receiving
party’s machine. Your Cover Page includes
the name stored in the One-Touch or
Speed-Dial memory. If you are dialling
manually, the name is left blank.

The Cover Page shows your Station ID and
the number of pages you’re sending. (See
Setting the Station ID on page 2-2.) If you
have Cover Page set to
(Menu/Set, 2, 2, 7), the number of pages is
left blank.

You can select a comment to include on your
Cover Page.

1.Comment Off

2.Please Call

3.Urgent

On for all faxes

Composing your own comments

You can set up two comments of your own.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 8.

2

Setup Send

8.Coverpage Note

Press ▲ or ▼ to choose 5 or 6 for your

3

own comment.
Press Menu/Set.

Use the dial pad to enter your

4

customized comment.
Press Menu/Set.
(See Entering Text on page B-10.)

4.Confidential

Instead of using one of the preset comments,
you can enter two personal messages of your
own, up to 27 characters long. Use the chart
on B-10 for help entering characters.
(See Composing your own comments on
page 3-9.)

5.(User Defined)

6.(User Defined)

Most of the
temporary to allow you to make changes for
each fax you send. However, when you set
up your Cover Page and Cover Page
Comments, you are changing the default
settings so they will be available while faxing.

Setup Send settings are

3 - 9

Setup Send

Cover page for the next fax only

If you have not yet set your Station ID this
feature will not work. Make sure you have
programmed the Station ID before
continuing. (See Setting the Station ID on
page 2-2.) If you only want to send a Cover
Page with a particular fax, your machine will
ask you to enter the number of pages you are
sending so it can be printed on the Cover
Page.

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Press Menu/Set, 2, 2, 7.

3

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select Next Fax:On

4

Next Fax:Off).

(or
Press Menu/Set.

Press ▲ or ▼ to select one of the

5

standard or your own comments.
Press Menu/Set.

Send a cover page for all faxes

If you have not yet set your Station ID this
feature will not work. Make sure you have
programmed the Station ID before
continuing. (See Setting the Station ID on
page 2-2.)

You can set the machine to send a cover
page whenever you send a fax. The number
of pages in your fax is not included when you
use this setting.

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 2, 7.

2

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select On (or Off).

3

Press Menu/Set.

If you selected On, press ▲ or ▼ to

4

select one of the standard or your own
comments.

Press Menu/Set.

3

Enter two digits to show the number of

6

pages you are sending.
Press Menu/Set.
(For example, press 0, 2 for 2 pages or

enter 0 0 to leave the number of pages
blank. If you make a mistake, press
to back up and re-enter the number of
pages.)

▲

3 - 10

Chapter 3

Using a printed cover page

If you prefer to use a printed cover page that
you can write on, you can print the sample
page and attach it to your fax.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 7.

2

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select Print Sample.

3

Press Menu/Set.

Press Start. Your machine prints a copy

4

of your cover page.

Overseas Mode

If you are having difficulty sending a fax
overseas due to possible interference on the
phone line, we recommend that you turn on
the Overseas Mode. After you send a fax
using this feature, the feature will turn itself
off.

1 If it is not illuminated in green, press

(Fax).

Load your document.

2

Press Menu/Set, 2, 2, 9.

3

Setup Send

9.Overseas Mode

Press ▲ or ▼ to select On (or Off).

4

Press Menu/Set.

3 - 11

Setup Send

Delayed Fax

During the day you can store up to 50 faxes
in the memory to be sent within 24 hours.
These faxes will be sent at the time of day you
enter in Step 4.

1 If it is not illuminated in green, press

(Fax).

Load your document.

2

Press Menu/Set, 2, 2, 3.

3

Setup Send

3.Delayed Fax

Press Menu/Set to accept the displayed

4

time.
—OR—
Enter the time you want the fax to be

sent (in 24-hour format).
(For example, enter 19:45 for 7:45 PM.)

Delayed Batch Transmission

Before sending the delayed faxes, your
machine will help you economize by sorting
all the faxes in the memory by destination and
scheduled time. All delayed faxes that are
scheduled to be sent at the same time to the
same fax number will be sent as one fax to
save transmission time.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 4.

2

Setup Send

4.Batch TX

Press ▲ or ▼ to select On (or Off).

3

Press Menu/Set.

Press Stop/Exit.

4

3

Press Menu/Set.

Note

The number of pages you can scan into the
memory depends on the amount of data that
is printed on each page.

3 - 12

Chapter 3

Setup for Polled Transmit (Standard)

Polled Transmit is when you set up the
machine to wait with a document so another
fax machine can retrieve it.

Note

■ When someone polls your machine to

receive a fax, they pay for the call.

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Press Menu/Set, 2, 2, 6.

3

Setup Send

6.Polled TX

Press ▲ or ▼ to select Standard.

4

Press Menu/Set.

Press Start.

5

Note

The document will be stored in the machine’s
memory and can be retrieved from any other
fax machine until you delete the fax from
memory by using the Cancelling a Job menu
setting. (See Cancelling a scheduled job on
page 3-8.)

Setup for Polled Transmit with Secure Code

Polled Transmit with Secure Code is a way to
keep your documents from falling into the
wrong hands while the machine is set up for
polling.

Note

■ When someone polls your machine to

receive a fax, they pay for the call.

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

If it is not illuminated in green, press

1

(Fax).

Load your document.

2

Press Menu/Set, 2, 2, 6.

3

Setup Send

6.Polled TX

Press ▲ or ▼ to select Secure.

4

Press Menu/Set.

Enter a four-digit number.

5

Press Menu/Set.

Press Start.

6

Note

■ The document will be stored in the

machine’s memory and can be retrieved
from any other fax machine until you
delete the fax from memory by using the
Cancelling a Job menu setting. (See
Cancelling a scheduled job on page 3-8.)

■ You can use Secure Polling only with

another Brother fax machine.

3 - 13

Setup Receive

4

Basic receiving operations

Choosing the Receive Mode

There are four different Receive Modes for your machine. You can choose the mode that best
suits your needs.

LCD How it works When to use it

Fax Only

(automatic receive)

Fax/Tel

(fax and telephone)
(with an external or

extension telephone)

External TAD

(with an external
answering machine only)

Manual

(manual receive)
(with an external or

extension telephone)

The machine automatically
answers every call as a fax.

The machine controls the
line and automatically
answers every call. If the call
is a fax it will receive the fax.
If the call is not a fax it will
ring (pseudo/double ring) for
you to pick up the call.

The external answering
machine (TAD) auto matically
answers every call.

Voice messages are stored
on the external TAD. If it is a
fax call, the machine
receives the fax.

You control the phone line
and must answer every call
yourself.

For dedicated fax lines.

Use this mode if you expect to receive lots of fax messages
and few telephone calls. You cannot have an answering
machine on the same line, even if it is on a separate phone
socket on the same line. You cannot use the telephone
company’s Voice Mail in this mode.

Use this mode if you have connected an answering
machine to your machine.

The External TAD setting works only with an external
answering machine. Ring Delay does not work in this
setting.

Use this mode if you do not receive many fax messages,
use BT Call Sign, or if you are using a computer on the
same line.

If you answer and hear fax tones, wait until the machine
takes over the call, then hang up. (See Fax Detect on page
4-3.)

4

4 - 1

Chapter 4

To select or change your Receive Mode

Press Menu/Set, 0, 1.

1

Initial Setup

1.Receive Mode

Press ▲ or ▼ to select Fax Only,

2

Fax/Tel, External TAD or Manual.

Press Menu/Set.

Press Stop/Exit.

3

Current Receive Mode

Fax : Fax Only
F/T : Fax/Tel
TAD : External TAD
Mnl : Manual

Setting the Ring Delay

The Ring Delay sets the number of times the
machine rings before it answers in

Fax/Tel mode. If you have extension

or
phones on the same line as the machine or
subscribe to the BT Call Sign service, keep
the Ring Delay setting of 4.
(See Operation from extension telephones on
page A-2 and Fax Detect on page 4-3.)

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 1, 1.

2

Setup Receive

1.Ring Delay

Press ▲ or ▼ to select how many times

3

the line rings before the machine
answers.

Press Menu/Set.
(If you select 00, the line won’t ring at

all.)

Press Stop/Exit.

4

Fax Only

4 - 2

Note

In Ireland, you cannot select 00.

Setup Receive

Setting the F/T Ring Time (Fax/Tel mode only)

If you set the Receive Mode to Fax/Tel,
you’ll need to decide how long the machine
will signal you with its special
pseudo/double-ring when you have a voice
call. (If it’s a fax call, the machine receives the
fax.)

This pseudo/double-ring happens after the
initial ringing from the phone company. Only
the machine rings and no other phones on the
same line will ring with the special
pseudo/double-ring. However, you can still
answer the call on any telephone on the same
line as the machine. (See For Fax/Tel mode
only on page A-2.)

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 1, 2.

2

Setup Receive

2.F/T Ring Time

Press ▲ or ▼ to select how long the

3

machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds).

Press Menu/Set.

Fax Detect

When you use this feature, you don’t have to
press Start or the Fax Receive Code 51
when you answer a fax call. Selecting
allows the machine to receive fax calls
automatically, even if you lift the handset of
an extension or external phone. When you

Receiving on the LCD or when you

see
hear ‘chirps’ through the handset of an
extension phone connected to another wall
socket/phone socket, just replace the
handset and your machine will do the rest.

Note

■ If your machine does not connect a fax call

when you lift an extension or external
phone handset (either because this
feature is set to
line problems), you will need to activate
the machine manually. You can do this by
pressing Start on the machine.

—OR—

by pressing 51 if you are not at your
machine. (See Operation from extension
telephones on page A-2.)

■ If you send faxes from a computer on the

same phone line and the machine
intercepts them, set Fax Detect to

If it is not illuminated in green, press

1

Off or due to telephone

On

Off.

4

Press Stop/Exit.

4

Note

Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.

(Fax).

Press Menu/Set, 2, 1, 3.

2

Setup Receive

3.Fax Detect

Press ▲ or ▼ to select On (or Off).

3

Press Menu/Set.

Press Stop/Exit.

4

4 - 3

Chapter 4

Printing a reduced incoming fax (Auto Reduction)

If you choose On, the machine automatically
reduces an incoming fax to fit on one page of
Letter or A4 size paper. The machine
calculates the reduction ratio by using the
page size of the document and your Paper
Size setting (Menu/Set, 1, 3).

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 1, 5.

2

Setup Receive

5.Auto Reduction

Use ▲ or ▼ to select On (or Off).

3

Press Menu/Set.

Press Stop/Exit.

4

Advanced receiving operations

Printing a fax from the memory

If you have selected Fax Storage (Menu/Set,
2, 5, 1), you can still print a fax from the

memory when you are at your machine.
(See Setting Fax Storage on page 6-1.)

Press Menu/Set, 2, 5, 3.

1

Remote Fax Opt

3.Print Document

Press Start.

2

Setting the Print Density

You can adjust print density, making your
printed pages darker or lighter.

Note

■ Turn on this setting if you receive faxes

that are split onto two pages. However, if
the document is too long the machine may
still print on two pages.

■ If left and right margins are cut off, turn on

this setting.

■ When this feature is set to On, the A4

faxes people send to you may appear
slightly shrunk even though your machine
prints them on A4 paper. This is because
the machine has to print the Station ID of
the sending machine at the top of the
page.

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 1, 7.

2

Setup Receive

7.Print Density

Press ▲ to make the print darker.

3

—OR—

▼ to make the print lighter.

Press
Press Menu/Set.

Press Stop/Exit.

4

4 - 4

Setup Receive

Reception into memory

As soon as the paper tray becomes empty
during fax reception, the screen will display

No Paper Fed; please put some paper in

the paper tray. (See How to load paper on
page 1-11.)

If

Memory Receive

The current fax reception will continue, with
the remaining page(s) being stored in
memory, subject to available memory.
Subsequent incoming faxes will also be
stored into memory until the memory is full,
following this no further incoming fax calls will
be automatically answered. To print all data
put fresh paper in the paper tray, and then
press Start.

If

Memory Receive

time...

The current fax reception will continue, with
the remaining page(s) being stored in
memory, subject to available memory.
Subsequent incoming fax calls will not be
automatically answered until fresh paper is
put in the paper tray. To print the last fax
received, put paper in the paper tray, and
then press Start.

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 1, 6.

2

is On at this time...

is

Off

at this

Polling

Polling is the process of retrieving faxes from
another fax machine. You can use your
machine to 'poll' other machines.

Everyone who is involved in Polling needs to
set up their fax machines for Polling.

Note

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

■ Some fax machines do not respond to the

Polling feature.

Setup for Polling Receive (Standard)

Polling Receive is when you call another fax
machine to receive a fax from it.

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 1, 8.

2

Setup Receive

8.Polling RX

Press ▲ or ▼ to select Standard.

3

Press Menu/Set.

Enter the fax number you are polling.

4

Press Start.

4

Setup Receive

6.Memory Receive

Press ▲ or ▼ to select On (or Off).

3

Press Menu/Set.

Press Stop/Exit.

4

4 - 5

Chapter 4

Secure Polling

Secure Polling is a way to keep the
documents from falling into the wrong hands
while the other fax machine is set up for
polling.

Setup for Polling Receive (Secure)

You need to make sure you are using the
same secure code as the other party.

If it is not illuminated in green, press

1

(Fax).

Press Menu/Set, 2, 1, 8.

2

Setup Receive

8.Polling RX

Press ▲ or ▼ to select Secure.

3

Press Menu/Set.

Enter a four-digit secure code.

4

This is the same as the security code of
the fax machine you are polling.

Press Menu/Set.

5

Setup for Polling Receive (Timer)

You can set the machine to begin Polling
Receive at a later time.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 8.

2

Setup Receive

8.Polling RX

Press ▲ or ▼ to select Timer.

3

Press Menu/Set.

Enter the time (in 24-hour format) you

4

want to begin polling.
For example, enter 21:45 for 9:45 PM.

Press Menu/Set.

5

Enter the fax number you are polling.

6

Press Start.
The machine makes the polling call at

the time you entered.

Enter the fax number you are polling.

6

Press Start.

7

Note

You can use Secure Polling only with another
Brother fax machine. Anyone who polls to
receive a fax must enter the polling secure
code.

4 - 6

Note

You can set up only one Delayed Polling.

Setup Receive

Sequential Polling

The machine can request documents from
several fax machines in a single operation.
You just specify several destinations in Step

5. Afterwards, a Sequential Polling Report will
be printed.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 8.

2

Setup Receive

8.Polling RX

Press ▲ or ▼ to choose Standard,

3

Secure or Timer.

Press Menu/Set when the screen
displays the setting you want.

If you selected Standard, go to Step 5.

4

• If you selected
four-digit number and press
Menu/Set, and then go to Step 5.

• If you selected
(in 24-hour format) you want to begin
polling and press Menu/Set, and then
go to Step 5.

Secure, enter a

Timer, enter the time

Note

■ Press Stop/Exit while the machine is

dialling to cancel the polling process.

■ To cancel all sequential polling receive

jobs, press Menu/Set, 2, 6. (See
Cancelling a scheduled job on page 3-8.)

4

Specify the destination fax machines,

5

you wish to poll by using One-Touch,
Speed-Dial, Search, a Group (See
Setting up Groups for Broadcasting on
page 5-3) or the dial pad. You must
press Menu/Set between each location.

Press Start.

6

The machine polls each number or
group in turn for a document.

4 - 7

Quick-Dial numbers and dialling

5

options

Storing numbers for easy dialling

You can set up your machine to do following
types of easy dialling: One-Touch,
Speed-Dial and Groups for Broadcasting
faxes. When you dial a quick-dial number, the
LCD shows the name, if you stored it, or the
number.

Note

If you lose electrical power, the quick-dial
numbers that are in the memory will not be
lost.

Storing One-Touch numbers

Your machine has 4 One-Touch keys where
you can store 8 fax or phone numbers for
automatic dialling. To access numbers 5 to 8,
hold down Shift as you press the One-Touch
key.

Enter the phone or fax number (up to 20

3

digits).
Press Menu/Set.

Use the dial pad to enter the name (up

4

to 15 characters).
Press Menu/Set.
(You can use the chart on page B-10 to

help you enter letters.)
—OR—
Press Menu/Set to store the number

without a name.

Go to Step 2 to store another

5

One-Touch number.
—OR—
Press Stop/Exit.

Press Menu/Set, 2, 3, 1.

1

Set Quick-Dial

1.One-Touch Dial

Press the One-Touch key where you

2

want to store a number.

5 - 1

Quick-Dial numbers and dialling options

Storing Speed-Dial numbers

You can store Speed-Dial numbers, so that
when you dial you will only have to press a
few keys (Search/Speed Dial, #, the
three-digit number, and Start). The machine
can store 200 Speed-Dial numbers.

Press Menu/Set, 2, 3, 2.

1

Set Quick-Dial

2.Speed-Dial

Use the dial pad to enter a three-digit

2

Speed-Dial location number.
(001 - 200)

(For example, press 005.)
Press Menu/Set.

Enter the phone or fax number (up to 20

3

digits).
Press Menu/Set.

Use the dial pad to enter the name (up

4

to 15 characters).
Press Menu/Set.
(You can use the chart on page B-10 to

help you enter letters.)
—OR—
Press Menu/Set to store the number

without a name.

Go to Step 2 to store another

5

Speed-Dial number.
—OR—

Changing One-Touch / Speed-Dial numbers

If you try to store a One-Touch or Speed-Dial
number where a number has already been
stored, the LCD will show the name that has
been stored there (or number) and will ask
you to do one of the following:

1 Press 1 to change the stored number.

—OR—
Press 2 to exit without making a change.

#005:MIKE

1.Change 2.Exit

How to change the stored number or name:

• If you want to change a character, use

• If you want to erase the whole number

Enter a new number.

2

Press Menu/Set.

Follow the directions beginning at Step

3

4 in Storing One-Touch Dial numbers
and Storing Speed-Dial numbers.
(See Storing One-Touch numbers on
page 5-1 and Storing Speed-Dial
numbers on page 5-2.)

▲

or to position the cursor under

▲

the character you want to change, and
then type over it.

or whole name, press Stop/Exit when
the cursor is under the first digit or
letter. The characters above and to
the right of the cursor will be deleted.

5

Press Stop/Exit.

5 - 2

Chapter 5

Setting up Groups for Broadcasting

Groups, which can be stored on a One-Touch
key or a Speed-Dial location, allow you to
send the same fax message to many fax
numbers by pressing only a One-Touch key
and Start or Search/Speed Dial, #, the
three-digit location and Start. First, you’ll
need to store each fax number as a
One-Touch or Speed-Dial number. Then, you
can combine them into a Group. Each Group
uses up a One-Touch key or a Speed-Dial
location. You can have up to eight Groups, or
you can assign up to 207 numbers to one
large Group.
(See Storing One-Touch numbers on page
5-1 and Storing Speed-Dial numbers on page
5-2.)

Press Menu/Set, 2, 3, 3.

1

Set Quick-Dial

3.Setup Groups

Note

The Group number must be between 1 and 8.

To include One-Touch or Speed-Dial

4

numbers in the Group, press them as
follows:

For example, for One-Touch number 2,
press One-Touch key 2. The LCD
shows
009, press Search/Speed Dial, and
then 009 on the dial pad.

Setup Groups
G01: 002#009

Press Menu/Set to accept the numbers

5

for this Group.

Use the dial pad and the chart on page

6

B-10 to enter a name for the Group.
Press Menu/Set.
(For example, type

002. For Speed-Dial location

NEW CLIENTS).

Decide where you wish to store the

2

Group.
—AND—
Press a One-Touch key.
—OR—
Press Search/Speed Dial and enter the

three digit location, and then press
Menu/Set.

(For example, press One-Touch key 1.)

Use the dial pad to enter the Group

3

number (1 to 8).

Setup Groups
Setup Group:G01

Press Menu/Set.
(For example, press 1 for Group 1.)

Press Stop/Exit.

7

Note

You can print a list of all One-Touch and
Speed-Dial numbers. Group numbers will be
marked in the GROUP column.
(See Printing reports on page 7-2.)

5 - 3

Quick-Dial numbers and dialling options

Dialling options

Access codes and credit card numbers

Sometimes you may want to choose from
several long distance carriers when you
make a call. Rates may vary depending on
the time and destination. To take advantage
of low rates, you can store the access codes
or long-distance carriers and credit card
numbers as One-Touch and Speed-Dial
numbers. You can store these long dialling
sequences by dividing them and setting them
up on separate One-Touch and Speed Dial
numbers in any combination. You can even
include manual dialling using the dial pad.
(See Storing One-Touch numbers on page
5-1 and Storing Speed-Dial numbers on page
5-2.)

For example, perhaps you have stored ‘555’
on One-Touch key 1 and ‘7000’ on
One-Touch key 2. If you press One-Touch
key 1, One-Touch key 2, and Start, you will
dial ‘555-7000’.

Pause

Press Redial/Pause to insert a 3.5-second
pause between numbers. If you are dialling
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.

Tone or Pulse

If you have a Pulse dialling service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below. If you have Touch Tone service, you
will not need this feature to send tone signals.

Lift the handset of the external phone.

1

Press # on the machine’s control panel.

2

Any digits dialled after this will send tone
signals.

When you hang up, the machine will
return to the Pulse dialling service.

5

To temporarily change a number, you can
substitute part of the number with manual
dialling using the dial pad.
For example, to change the number to
555-7001 you could press One-Touch key 1
and then press 7001 using the dial pad.

5 - 4

6

Remote Fax Options

Setting up Remote Fax Options

Note

You can only use one remote fax option at a
time:
Fax Forwarding—OR—Fax Storage—OR—
PC FAX Receive—OR—Off.

Setting up Fax Forwarding

When you select Fax Forward, your machine
stores the received fax in the memory. The
machine will then dial the fax number you’ve
programmed and forward the fax message.

Press Menu/Set, 2, 5, 1.

1

Remote Fax Opt

1.Forward/Store

Press ▲ or ▼ to select Fax Forward.

2

Press Menu/Set.

Note

If you select
machine will also print the fax at your
machine so you will have a copy. This is a
safety feature in case if there is a power
failure before the fax is forwarded or a
problem at the receiving machine. The
MFC-7820N can store faxes up to 4 days if
there is a power failure. The faxes stored in
the MFC-7420 memory will be deleted.

Press Stop/Exit.

5

Backup Print:On

, the

Setting Fax Storage

If you select Fax Storage, your machine
stores the received fax in the memory. You
will be able to retrieve fax messages from
another location using the Remote Retrieval
commands.

Press Menu/Set, 2, 5, 1.

1

Remote Fax Opt

1.Forward/Store

The LCD will ask you to enter the fax
number to which faxes will be
forwarded.

Enter the forwarding number (up to 20

3

digits).
Press Menu/Set.

Press ▲ or ▼ to select

4

Backup Print:On or
Backup Print:Off.

.

Fax Forward
Backup Print:On

Press Menu/Set.

6 - 1

Press ▲ or ▼ to select Fax Storage.

2

Press Menu/Set.

Press Stop/Exit.

3

Note

If you have set Fax Storage, a backup copy
will automatically be printed at the machine.

Remote Fax Options

PC Fax Receive (including
when the PC is turned off)

If you turn on the PC Fax Receive feature
your machine will store your received fax in
memory and send them to your PC
automatically. You can then use your PC to
view and store these faxes.

Even if you have turned off your PC (at night
or at the weekend, for example), your
machine will receive and store your faxes in
its memory. The LCD will show the number of
stored faxes received, for example:

PC Fax Msg:001

When you start your PC and the PC Fax
Receiving software runs, your machine
transfers your faxed to your PC automatically.

To transfer the received faxes to your PC you
must have the PC Fax Receiving software
running on your PC. (For details, see
Running PC-FAX Receiving in the Software
User’s Guide on the CD-ROM.)

If you select
will also print the fax.

Backup Print:On the machine

Note

■ When Backup Print is off, your fax

messages are automatically erased from
your machine’s memory when they have
been successfully sent your PC. When
Backup Print is on, your fax messages are
erased when they have been successfully
printed and sent to the PC.

■ In the event of a power failure, the

MFC-7820N will store your faxes in the
memory for up to 4 days; the MFC-7420
memory will be erased. However, if you

Backup Print:On, the machine

select
will print each fax, so you will have a copy
if there is a power failure before it is sent
to the PC.

■ If you get an error message and the

machine cannot print the faxes in memory,
you can use this setting to transfer your
faxes to your PC. (For details, see Error
messages on page 11-1.)

■ You cannot turn on PC Fax Receive if

Memory Security is on.

6

Press Menu/Set, 2, 5, 1.

1

Remote Fax Opt

1.Forward/Store

Press ▲ or ▼ to select

2

PC Fax Receive.

Press Menu/Set.

Press ▲ or ▼ to select

3

Backup Print:On or
Backup Print:Off.

PC Fax Receive
Backup Print:On

Press Menu/Set.

Press Stop/Exit.

4

6 - 2

Chapter 6

Turning off Remote Fax Options

Press Menu/Set, 2, 5, 1.

1

Remote Fax Opt

1.Forward/Store

Press ▲ or ▼ to select Off.

2

Press Menu/Set.

Press Stop/Exit.

3

Note

If you set the remote fax options to Off and
received faxes are left in your machine’s
memory, further LCD messages appear after
Step 3. (See Changing Remote Fax Options.)

Changing Remote Fax Options

If received faxes are left in your machine’s
memory when you change from

PC Fax Receive to another remote fax

option (
LCD will ask you the following message:

—OR—

■ If you press 1, faxes in the memory will be

■ If you press 2, faxes in the memory will not

If received faxes are left in the machine’s
memory when you change to

Receive

(
will ask you the following message:

Fax Forward or Fax Storage, the

Erase All Doc?

1.Yes 2.No

Print All Fax?

1.Yes 2.No

erased or printed before the setting
changes. If a backup copy has already
been printed it will not be printed again.

be erased or printed and the setting will be
unchanged.

PC Fax

from another remote fax option

Fax Forward or Fax Storage), the LCD

6 - 3

Send Fax to PC?

1.Yes 2.No

■ If you press 1, faxes in the memory will be

sent to your PC before the setting
changes.

■ If you press 2, faxes in the memory will not

be erased or transferred to your PC and
the setting will be unchanged.

Remote Fax Options

Setting your Remote Access Code

The remote access code lets you access the
Remote Retrieval features when you are
away from your machine. Before you use the
remote access and retrieval features, you
have to set up your own code. The default
code is inactive code (--- ).

1 Press Menu/Set, 2, 5, 2.

Remote Fax Opt

2.Remote Access

Enter a three-digit code using numbers

2

0-9, or #.
Press Menu/Set. (The preset ‘ ’

cannot be changed.)

Note

Do not use the same code which is set in your
Fax Receive Code ( 51) or Telephone
Answer Code (#51).
(See Operation from extension telephones on
page A-2.)

Press Stop/Exit.

3

Note

You can change your code at any time by
entering a new one. If you want to make your
code inactive, press Stop/Exit in Step 2 to
restore the inactive setting (--- ) and press

Menu/Set.

Remote Retrieval

You can call your machine from any touch
tone telephone or fax machine, then use the
Remote Access Code and remote commands
to retrieve fax messages. Be sure to cut out
the Remote Retrieval Access Card on the last
page and keep it with you at all times.

Using your Remote Access Code

Dial your fax number from a telephone

1

or another fax machine using touch
tone.

When your machine answers,

2

immediately enter your Remote Access
Code (3 digits followed by ).

The machine signals if it has received

3

fax messages:

1 long beep — Fax messages

No beeps — No messages

The machine gives two short beeps to

4

tell you to enter a command. The
machine will hang up if you wait longer
than 30 seconds to enter a command.
The machine will beep three times, if
you enter an invalid command.

Press 9 0 when you’ve finished.

5

Hang up.

6

6

Note

If your machine is set to Manual mode and
you want to use the remote retrieval features,
you can access your machine by waiting
about 2 minutes after it starts ringing, and
then entering the Remote Access Code
within 30 seconds.

6 - 4

Chapter 6

Remote commands

Follow the commands below to access features when you are away from the machine. When you
call the machine and enter your Remote Access Code (3 digits followed by ), the system will
give two short beeps and you must enter a remote command.

Remote commands Operation details

95 Change the Fax Forwarding or

Fax Storage settings

1 OFF You can select

messages.
2 Fax Forwarding If you hear one long beep, the change has been accepted. If
4 Fax Forwarding number
6 Fax Storage

96 Retrieve a fax

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased

97 Check the receiving status

1 Fax You can check whether your machine has received any faxes.

98 Change the Receive Mode

1 External TAD If you hear one long beep, your change has been accepted.
2 Fax/Tel
3 Fax Only

90 Exit Press 90 to exit Remote Retrieval. Wait for the long beep, then

you hear three short beeps, you cannot change it because the

conditions have not been met (for example, registering a fax

forwarding number). You can register your Fax Forwarding

number by entering 4. (See Changing your Fax Forwarding

number on page 6-6.) Once you have registered the number,

Fax Forwarding will work.

message(s). (See page 6-6.)

from the memory.

If yes, you will hear one long beep. If no, you will hear three

short beeps.

replace the handset.

Off after you have retrieved or erased all your

6 - 5

Remote Fax Options

Retrieving fax messages

You can call your machine from any touch
tone phone and have your fax messages sent
to a fax machine.

Dial your fax number.

1
2 When your machine answers,

immediately enter your Remote Access
Code (3 digits followed by ). If you
hear one long beep, you have
messages.

As soon as you hear two short beeps,

3

use the dial pad to press 9 6 2.

Wait for the long beep, enter the new

4

number of the remote fax machine you
want your fax messages sent to using
the dial pad, then enter ## (up to 20
digits).

Note

You cannot use and # as dial numbers.
However, press # if you want to store a
pause.

Hang up after you hear your machine

5

beep. Your machine will call the other
fax machine, which will then print your
fax messages.

Changing your Fax Forwarding number

You can change the default setting of your fax
forwarding number from another telephone or
fax machine using touch tone.

1 Dial your fax number.

When your machine answers,

2

immediately enter your Remote Access
Code (3 digits followed by ). If you
hear one long beep, you have
messages.

When you hear two short beeps, use the

3

dial pad to press 9 5 4.

Wait for the long beep, enter the new

4

number of the remote fax machine you
want your fax messages forwarded to
using the dial pad, then enter ## (up to
20 digits).

Press 9 0 to reset the machine when

5

you’ve finished.

Note

You cannot use and # as dial numbers.
However, press # if you want to store a
pause.

Hang up after you hear your machine

6

beep.

6

6 - 6

7

Printing reports

Fax settings and activity

You need to set up the Transmission
Verification Report and Journal Period in the
menu table.

Press Menu/Set, 2, 4, 1.

Report Setting

1.XMIT Report

—OR—
Press Menu/Set, 2, 4, 2.

Report Setting

2.Journal Period

Customizing the Transmission Verification Report

You can use the Transmission Report as
proof that you sent a fax. This report lists the
time and date of transmission and whether
the transmission was successful (OK). If you

On or On+Image, the report will print

select
for every fax you send.

If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Selecting
a section of the fax’s first page on the report
to help you remember.

When the Verification Report is turned Off or

Off+Image, the Report will only print if there

is a transmission error, with ERROR in the
RESULT column.

On+Image or Off+Image will print

Note

7 - 1

Press Menu/Set, 2, 4, 1.

1

Report Setting

1.XMIT Report

Press ▲ or ▼ to select On, On+Image,

2

Off or Off+Image.

Press Menu/Set.

Press Stop/Exit.

3

Printing reports

Setting the Journal Period

You can set the machine to print a journal at
specific intervals (every 50 faxes, 6, 12 or 24
hours, 2 or 7 days). If you set the interval to

Off, you can print the report by following the

steps on Printing reports.
The default setting is

Press Menu/Set, 2, 4, 2.

1

Report Setting

2.Journal Period

Press ▲ or ▼ to choose an interval.

2

Press Menu/Set.
(If you choose 7 days, the LCD will ask

you to choose a day on which to begin
the 7-day countdown.)

Enter the time to begin printing in

3

24-hour format.
Press Menu/Set.
(For example: enter 19:45 for 7:45 PM.)

Press Stop/Exit.

4

Note

■ If you select 6, 12, 24 hours, 2 or 7 days,

the machine will print the report at the
selected time and then erase all jobs from
its memory. If the machine’s memory
becomes full with 200 jobs before the time
you selected has passed, the machine will
print the Journal early and then erase all
jobs from memory. If you want an extra
report before it is due to print, you can
print it without erasing the jobs from
memory.

■ If you select Every 50 Faxes, the

machine will print the Journal when the
machine has stored 50 jobs.

Every 50 Faxes.

Printing reports

Following reports are available:

1.XMIT Verify

Prints a Transmission Verification
Report for your last transmission.

2.Help List

Prints the Help List so you can see
at-a-glance how to quickly program your
machine.

3.Quick-Dial

Lists names and numbers stored in the
One-Touch and Speed-Dial memory, in
numerical order.

4.Fax Journal

Lists information about the last incoming
and outgoing faxes.
(TX means Transmit.) (RX means
Receive.)

5.User Settings

Lists your settings.

6.Network Config

(MFC-7820N only)
Lists your Network settings.

7.Order Form

You can print an accessories order form
to fill out and send to your Brother
dealer.

How to print a report

Press Reports.

1

Press ▲ or ▼ to select the report you

2

want.
Press Menu/Set.
—OR—
Enter the number of the report you want

to print.
For example, press 2 to print the Help

List.

7

7 - 2

‘

8

Making copies

Using the machine as a copier

You can use your machine as a copier,
making up to 99 copies at a time.

Enter Copy mode

Before making copies, make sure that

(Copy) is illuminated in green. If it is

not, press (Copy) to enter Copy mode.

The default setting is Fax mode. You can
change the number of seconds or minutes
that the machine stays in Copy mode.
(See Setting the Mode Timer on page 2-4.)

The printable area of your machine begins at
approximately 2 mm from both sides and
3 mm from the top or bottom of the paper.

2 mm

3 mm

Note

This printable area shown above is for a
single copy or a 1 in 1 copy using A4 size
paper. The printable area changes with the
paper size.

Unprintable area

The LCD shows the default copy setting

Stack Copies:01
100%



Auto

Stack/Sort

Copy Ratio

Contrast

Quality

No. of Copies

Making a single copy

Press (Copy) to illuminate it in

1

green.

Load your document.

2

(See Load document on page 1-7.)

Press Start.

3

8 - 1

Making copies

Making multiple copies

1 Press (Copy) to illuminate it in

green.

Load your document.

2

Use the dial pad to enter the number of

3

copies you want (up to 99).

4 Press Start.

Note

To sort the copies, press Options and ▲ or ▼
to select
using the ADF on page 8-5.)

Stop copying

To stop copying, press Stop/Exit.

Stack/Sort. (See Sorting copies

Using the temporary Copy keys

When you want to quickly change the copy
settings temporarily for the next copy, use the
Temporary Copy keys. You can use different
combinations.

Temporary Copy keys

Note

■ The machine returns to its default settings

after 60 seconds, or if the Mode Timer
returns the machine to Fax mode. (See
Setting the Mode Timer on page 2-4.)

■ You can save the copy settings you use

most often by setting them as default.
(See Changing the default copy settings
on page 8-8.)

8

8 - 2

Chapter 8

Enlarging or reducing the image copied

You can select the following enlargement or
reduction ratios.

Auto* sets the machine to calculate the

reduction ratio that best fits the size of paper.

Custom(25-400%) allows you to enter a

ratio from 25% to 400%.

Press

Enlarge/Reduce

100%

104% EXE→ LTR

141% A5→ A4

200%

Auto*

Custom(25-400%)

50%

70% A4→ A5

78% LGL→ LTR

83% LGL→ A4

85% LTR→ EXE

91% Full Page

94% A4→ LTR

97% LTR→ A4

Press ▲ or ▼ to select the enlargement

4

or reduction ratio you want.
Press Menu/Set.
—OR—
Use the dial pad to enter an

enlargement or reduction ratio from

400%.

to
Press Menu/Set.
(For example, press 5 3 to enter

Press Start.

5

—OR—
Press other temporary copy keys for

more settings.

25%

53%.)

Note

■ Special Copy Options 2 in 1 (P),

2 in 1 (L), 4 in 1 (P), 4 in 1 (L)

Poster(3 x 3) are not available with

or
Enlarge/Reduce.

■ (P) means Portrait and (L) means

Landscape.

■ After you choose your settings by pressing

Menu/Set, the LCD shows

Set temporarily.

Note

Auto setting is available only when loading

from the ADF.

Press (Copy) to illuminate it in

1

green.

Load your document.

2

Press Enlarge/Reduce.

3

8 - 3

Making copies

Changing the temporary copy settings

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press Menu Selections Options Page

select select

Quality Auto

Text

Photo

Stack/Sort Stack

Sort

Contrast ▼ -

▼ ­▼ ­▼ ­▼ -

Page Layout

Off(1 in 1)

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

Poster(3 x 3)











+ ▲
+ ▲

+ ▲

+ ▲
+ ▲

8-5

8-5

8-5

8-6

Note

The factory settings are shown in Bold.

After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily.
Press Start if you have finished choosing settings.

8

8 - 4

Chapter 8

Quality

You can select the copy quality. The default
setting is

Auto Suitable for documents that

Text Suitable for documents

Photo Suitable for copying

1

2
3

4

5

6

Auto.

contain both text and
photographs.

containing only text.

photographs.

Press (Copy) to illuminate it in
green.

Load your document.

Use the dial pad to enter the number of
copies you want (up to 99).

Press Options and ▲ or ▼ to select

Quality.

Press Menu/Set.

Press ▲ or ▼ to select the copy quality
you want (

Press Menu/Set.

Press Start.

Auto, Text or Photo).

Sorting copies using the ADF

You can sort multiple copies. Pages will be
stacked in the order (1, 2, 3), (1, 2, 3)
and so on.

Press (Copy) to illuminate it in

1

green.

2 Load your document.

Use the dial pad to enter the number of

3

copies you want (up to 99).

Press Options and ▲ or ▼ to select

4

Stack/Sort.

Press Menu/Set.

Press ▲ or ▼ to select Sort.

5

Press Menu/Set.

Press Start.

6

Contrast

You can adjust copy contrast to make copies
darker or lighter.

Press (Copy) to illuminate it in

1

green.

Load your document.

2

8 - 5

Use the dial pad to enter the number of

3

copies you want (up to 99).

Press Options and ▲ or ▼ to select

4

Contrast.

Press Menu/Set.

Press ▲ to increase the contrast.

5

—OR—

▼ to decrease the contrast.

Press
Press Menu/Set.

Press Start.

6

Making copies

Making N in 1 copies (Page Layout)

You can reduce the amount of copies by
using the N in 1 copy feature. This allows you
to copy two or four pages onto one page,
allowing you to save paper.

Note

■ Please make sure paper size is set to A4

Letter.

or

■ You can use N in 1 copy feature with

100% copy size only.

■ (P) means Portrait and (L) means

Landscape.

Press (Copy) to illuminate it in

1

green.

Load your document.

2

Use the dial pad to enter the number of

3

copies you want (up to 99).

Press Options and ▲ or ▼ to select

4

Page Layout.

Press Menu/Set.

If you are using the scanner glass:

After the machine scans the page,

7

the LCD shows:

Next Page?

1.Yes 2.No

Press 1 to scan the next page.

Set the next page on the scanner glass.

8

Press Menu/Set.
Repeat Steps 7 and 8 for each page of

the layout.

After all the pages of the document have

9

been scanned, press 2 to end.

When using the ADF, place document face
up in the direction shown below.

2 in 1 (P)

2 in 1 (L)

8

Press ▲ or ▼ to select 2 in 1 (P),

5

2 in 1 (L), 4 in 1 (P)or
4 in 1 (L).

Press Menu/Set.

Press Start to scan the document.

6

4 in 1 (P)

4 in 1 (L)

8 - 6

Chapter 8

When using the scanner glass, place
document face down in the direction
shown below.

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

Making a poster (Page Layout)

You can create a poster. When you use the
Poster feature your machine divides your
document into sections, then enlarges the
sections so you can assemble them into a
poster. If you want to print a poster, use the
scanner glass.

Note

■ Please make sure paper size is set to A4

Letter.

or

■ For Poster copies, you cannot make more

than one copy or use the Enlarge/Reduce
key.

Press (Copy) to illuminate it in

1

green.

Load your document.

2

Press Options and ▲ or ▼ to select

3

Page Layout.

Press Menu/Set.

Press ▲ or ▼ to select

4

Poster(3 x 3).

Press Menu/Set.

Press Start.

5

The machine starts scanning the
document and prints the pages for the
poster.

8 - 7

Making copies

Changing the default copy settings

You can save the copy settings you use most
often by setting them as default. These
settings will remain until you change them
again.

Quality

Press Menu/Set, 3, 1.

1

Copy

1.Quality

Press ▲ or ▼ to select Auto, Text or

2

Photo.

Press Menu/Set.

Press Stop/Exit.

3

Adjusting contrast

You can change the contrast to help an image
look sharper and more vivid.

Out of Memory message

If the memory becomes full while you are
making copies, the LCD message will guide
you through the next step.

If you get an
scanning a subsequent page, you will have
the option to press Start to copy the pages
scanned so far, or to press Stop/Exit to
cancel the operation.

Note

To gain extra memory, you can turn off Fax
Storage.
(See Turning off Remote Fax Options on
page 6-3.)

—OR—
Print the faxes that are in the memory.

(See Printing a fax from the memory on page
4-4.)

When you get an
you may be able to make copies if you first
print incoming faxes in the memory to restore
the memory to 100%.

Out of Memory message while

Out of Memory message,

8

Press Menu/Set, 3, 2.

1

Copy

2.Contrast

Press ▲ to increase the contrast.

2

—OR—

▼ to decrease the contrast.

Press
Press Menu/Set.

Press Stop/Exit.

3

8 - 8

9

Software and Network Features

The User’s Guide on the CD-ROM includes the Software and Network User’s Guides for features
available when connected to a computer (for example, Printing and Scanning). The availability of
the features listed below varies by model:

■ Using the machine as a Printer

(See Chapter 1 in the Software User’s Guide on the CD-ROM.)

■ How to Scan

(See Chapter 2 in the Software User’s Guide on the CD-ROM.)

■ Using ControlCenter2.0

(See Chapter 3 in the Software User’s Guide on the CD-ROM.)

■ Using Remote Setup

(See Chapter 4 in the Software User’s Guide on the CD-ROM.)

■ Using Brother PC-FAX software

(See Chapter 5 in the Software User’s Guide on the CD-ROM.)

■ Using your machine with a Macintosh

(See Chapter 7 in the Software User’s Guide on the CD-ROM.)

■ Network Scanning*

(See the Network User’s Guide/Software User’s Guide on the CD-ROM.)

■ Network Printing*

(See the Network User’s Guide/Software User’s Guide on the CD-ROM.)

®

Note

See also How to access the complete User’s Guide on page 1-3.

* For MFC-7420 (Optional NC-2200w External Wireless Print/Scan Server required)

9 - 1

10

Important information

IEC 60825-1 Specification

This machine is a Class 1 laser product as defined
in IEC 60825-1 specifications. The label shown
below is attached in countries where required.

CLASS 1 LASER PRODUCT
APPAREIL À LASER DE CLASSE 1
LASER KLASSE 1 PRODUKT

This machine has a Class 3B Laser Diode which
emits invisible laser radiation in the Scanner Unit.
The Scanner Unit should not be opened under any
circumstances.

Laser Diode

Wave length: 770 - 810 nm
Output: 5 mW max.
Laser Class: Class 3B

WARNING

Use of controls, adjustments or performance of
procedures other than those specified in this
manual may result in hazardous radiation
exposure.

Disconnect device

This product must be installed near an electrical
socket that is easily accessible. In case of
emergencies, you must disconnect the power cord
from the electrical socket to shut off power
completely.

Wiring information

Important

If you need to replace the plug fuse, fit a fuse that
is approved by ASTA to BS1362 with the same
rating as the original fuse.

Always replace the fuse cover. Never use a plug
that does not have a cover.

Warning - This printer must be earthed.
The wires in the mains lead are coloured in line

with the following code:

Green and Yellow:Earth

Blue: Neutral

Brown: Live

If in any doubt, call a qualified electrician.

LAN connection (MFC-7820N only)

10

CAUTION

Do not connect this product to a LAN
connection that is subject to over-voltages.

10 - 1

Chapter 10

Radio interference

This product complies with EN55022 (CISPR
Publication 22)/Class B. Before this product is
used, ensure that you use the following interface
cables.

1.A shielded parallel interface cable with
twisted-pair conductors and that is marked
“IEEE 1284 compliant”. The cable must not
exceed 2.0 metres in length.

2.A USB cable. The cable must not exceed 2.0
metres in length.

Important safety instructions

Read all of these instructions.

1

Save them for later reference.

2
3 Follow all warnings and instructions marked

on the product.

Unplug this product from the wall socket

4

before cleaning inside of the machine. Do
not use liquid or aerosol cleaners. Use a
damp cloth for cleaning.

Do not place this product on an unstable

5

cart, stand, or table. The product may fall,
causing serious damage to the product.

Slots and openings in the cabinet and the

6

back or bottom are provided for ventilation;
to ensure reliable operation of the product
and to protect it from overheating, these
openings must not be blocked or covered.
The openings should never be blocked by
placing the product on a bed, sofa, rug, or
other similar surface. This product should
never be placed near or over a radiator or
heater. This product should never be placed
in a built-in installation unless proper
ventilation is provided.

10 - 2

This product should be operated from the

7

type of power source indicated on the label.
If you are not sure of the type of power
available, call your dealer or local power
company.

Use only the power cord supplied with this

8

machine.

9 This product is equipped with a 3-wire

grounded plug. This plug will only fit into a
grounded power outlet. This is a safety
feature. If you are unable to insert the plug
into the outlet, call your electrician to replace
your obsolete outlet. Do not defeat the
purpose of the grounded plug.

0 Do not allow anything to rest on the power

cord. Do not place this product where people
can walk on the cord.

Important information

A Do not place anything in front of the machine

that will block received faxes. Do not place
anything in the path of received faxes.

Wait until pages have exited the machine

B

before picking them up.

Unplug this product from the power socket

C

and refer servicing to Authorized Service
Personnel under the following conditions:

• When the power cord is damaged or
frayed.

• If liquid has been spilled into the product.

• If the product has been exposed to rain or
water.

• If the product does not operate normally
when the operating instructions are
followed. Adjust only those controls that
are covered by the operating instructions.
Improper adjustment of other controls may
result in damage and will often require
extensive work by a qualified technician to
restore the product to normal operation.

• If the product has been dropped or the
cabinet has been damaged.

• If the product exhibits a distinct change in
performance, indicating a need for service.

Trademarks

The Brother logo is a registered trademark of
Brother Industries, Ltd.

Brother is a registered trademark of Brother
Industries, Ltd.

Multi-Function Link is a registered trademark of
Brother International Corporation.

© 2004-2005 Brother Industries, Ltd. All rights
reserved.

Windows and Microsoft are registered trademarks
of Microsoft in the U.S. and other countries.

Macintosh and TrueType are registered
trademarks of Apple Computer, Inc.

PaperPort and OmniPage OCR are registered
trademarks of ScanSoft, Inc.

Presto! PageManager is a registered trademark of
NewSoft Technology Corporation.

Each company whose software title is mentioned
in this manual has a Software License Agreement
specific to its proprietary programs.

All other brand and product names mentioned
in this User’s Guide, the Software User’s
Guide, and the Network User’s Guide*
(*MFC-7820N only) are registered trademarks
of their respective companies.

To protect your product against power

D

surges, we recommend the use of a power
protection device (Surge Protector).

To reduce the risk of fire, electric shock and

E

injury to people, note the following:

• Do not use this product near appliances
that use water, a swimming pool or in a wet
basement.

• Do not use the machine during an
electrical storm (there is the remote
possibility of an electrical shock) or to
report a gas leak in the vicinity of the leak.

• Do not dispose of batterres in a fire. They
may explode. Check with local codes for
possible special disposal instructions.

10

10 - 3

Troubleshooting and routine

11

maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Back Cover Open The back cover is not completely

BT Call Sign On The machine is set BT Call Sign to

Change Drum Soon The drum unit is near the end of its life Use the drum unit until you have a print quality

Comm.Error Poor phone line quality caused a

Connection Fail You tried to poll a fax machine that is

Cooling Down

Wait for a while

Cover is Open The front cover is not completely

Data Remaining Print data is left in the machine’s

Disconnected The other person or other person’s fax

closed.

On. You cannot change the Receive
Mode from Manual to another mode.

communication error.

not in Polled Waiting mode.

The temperature of the drum unit or
toner cartridge is too hot. The machine
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display on
the machine shows Cooling Down,
and Wait for a while.

closed.

memory.

Print data is left in the machine’s
memory. The USB or Para llel cable was
unplugged while the computer was
sending the data to the machine.

machine stopped the call.

.

Close the back cover of the machine.

Set BT Call Sign to Off.

See BT Call Sign on page A-1.

problem; then replace the drum unit with a new one.

See Replacing the drum unit (DR-2000) on page
11-28.

Try sending the fax again or try connecting the
machine to another telephone line. If the problem
continues, call the telephone company and ask them
to check your phone line.

Check the other fax machine’s polling setup.

You must wait 20 minutes for it to cool.

Close the front cover of the machine.

Re-start printing from your computer.

Press Job Cancel. The machine will cancel the job
and clear it from the memory.

Try to print again.

Try to send or receive again.

11 - 1

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Document Jam The document was not inserted or fed

properly, or the document scanned from
the ADF was too long.

Drum Error The drum unit needs to be cleaned. See Cleaning the corona wire on page 11-24.

Fail to Warm up The fuser unit is too cold. (For MFC-7420)

Unit is too Hot The fuser unit is too hot.

Machine too Hot The inside of the machine is too hot. Listen to the machine to check that the cooling fan is

See Document jams on page 11-6.

See Using the automatic document feeder (ADF) on
page 1-7.

When you turn off the machine’s power switch its
memory will be cleared. (To check if faxes are in the
machine’s memory, see Checking if the machine has
faxes in its memory on page 11-5.) If there are faxes,
you need to save them before following the
suggestions below. (To save the faxes, see

Transferring faxes to your PC on page 11-5 or
Forwarding faxes to another fax machine on page

11-5.)
Then, turn off the machine’s power switch. Check the

machine’s environment. If it is in a location that is too
hot or too cold, try to cool or warm the room by turning
on the air conditioner or heater. Or, move the machine
to another location. Then, turn on the machine’s power
switch.

(For MFC-7820N)
Turn off the machine’s power switch, and check the

machine’s environment. If it is in a location that is too
hot or too cold, try to cool or warm the room by turning
on the air conditioner or heater. Or, change the
location. Then, turn on the machine’s power switch.
(The machine can be turned off for up to 4 days without
losing faxes stored in the memory.)

spinning.
Make sure that the air vents are not covered up or

blocked.
If the fan is spinning and air vents are clear, you should

let the machine cool down for several minutes before
using it again.

If the fan is not spinning, you need to save the faxes
before you follow the suggestions below.

(For MFC-7420)
When you turn off the machine's power switch its

memory will be cleared. To check whether the
machine has faxes in its memory see Checking if the
machine has faxes in its memory on page 11-5. If there
are faxes you need to save them before following the
suggestions below. (See Transferring faxes to your PC
on page 11-5 or Forwarding faxes to another fax
machine on page 11-5.)

Turn off the machine's power switch and then on
again. If the error message continues, leave the
machine for several minutes and try it again.

(For MFC-7820N)
Turn off the machine's power switch and then on

again. If the error message continues leave the
machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without
losing faxes stored in the memory.)

11

11 - 2

Chapter 11

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

No cartridge The toner cartridge is not installed

properly.

No Paper Fed The machine is out of paper or paper is

not properly loaded in the paper tray.

No Response/Busy The number you dialled does not

answer or is busy.

Not Registered You tried to access a One-Touch or

Speed Dial number that is not
programmed.

Out of Memory The machine’s memory is full. (Fax sending or copy operation in progress)

Reinstall the toner cartridge.

Refill the paper in the paper tray, and then press Start.
—OR—
Remove the paper and load it again and then press

Start.
Verify the number and try again.

Set up the One-Touch or Speed Dial number.
(See Storing One-Touch numbers on page 5-1 and
Storing Speed-Dial numbers on page 5-2.)

Press Start to send or copy the scanned pages.
—OR—
Press Stop/Exit and wait until the other operations in

progress have finished and then try again.
—OR—
Clear the faxes from the memory. (See Out of Memory

message on page 8-8.)

Paper Jam Inside The paper is jammed inside the

machine.

Paper Jam Rear The paper is jammed in the back of the

machine.

Paper Jam Tray The paper is jammed in the paper tray

of the machine.

Scanner Locked The scanner glass’s sensor does not

move to the home position.

(Printing operation in process)
Reduce print resolution. (See Advanced tab in the

Software User’s Guide on the CD-ROM.)
—OR—
Clear the faxes from the memory. (See Out of Memory

message on page 8-8.)
(See Paper jams on page 11-7.)

(See Paper jams on page 11-7.)

(See Paper jams on page 11-7.)

(For MFC-7420)
When you turn off the machine's power switch its

memory will be cleared. To check whether the
machine has faxes in its memory see Checking if the
machine has faxes in its memory on page 11-5. If there
are faxes you need to save them before following the
suggestions below. (See Transferring faxes to your PC
on page 11-5 or Forwarding faxes to another fax
machine on page 11-5.)

Turn off the machine's power switch and then on
again. If the error message continues, leave the
machine for several minutes and try it again.

(For MFC-7820N)
Turn off the machine's power switch and then on

again. If the error message continues leave the
machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without
losing faxes stored in the memory.)

11 - 3

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Toner Life End The toner cartridge and drum unit

Toner Low If the LCD shows Toner Low, you can

Unable to Init.

Unable to Print

Unable to Scan

Wrong Paper Size Paper is not the correct size. Load the correct size of paper (Letter or A4) and then

assembly are not installed or is not
installed properly.

—OR—
The toner is used up and printing is not

possible.

still print, however, the machine is
telling you that toner is near the end of
its life and will soon need replacing.

The machine has a mechanical
problem.

Re-install the toner cartridge and drum unit assembly.
—OR—
Replace the toner cartridge with a new one.

(See Replacing the toner cartridge TN-2000 on page
11-25.)

Order a new toner cartridge now.

(For MFC-7420)
When you turn off the machine's power switch its

memory will be cleared. To check whether the
machine has faxes in its memory see Checking if the
machine has faxes in its memory on page 11-5. If there
are faxes you need to save them before following the
suggestions below. (See Transferring faxes to your PC
on page 11-5 or Forwarding faxes to another fax
machine on page 11-5.)

Turn off the machine's power switch and then on
again. If the error message continues, leave the
machine for several minutes and try to print, copy or
scan again.

(For MFC-7820N)
Turn off the machine's power switch and then on

again. If the error message continues leave the
machine for several minutes and then try to print, copy
or scan again. (The machine can be turned off for up
to 4 days without losing faxes stored in the memory.)

press Start.

11

11 - 4

Chapter 11

Checking if the machine has faxes in its memory

Press Menu/Set, 9, 0, 1.

1

If the LCD shows No Data, there are no

2

faxes left in the machine’s memory.
—OR—
If the LCD shows

there are faxes in the machine’s
memory.

Enter Fax No.

Note

You can transfer the Fax Journal report to
another fax machine by pressing Menu/Set,
9, 0, 2 in Step 1.

• You can transfer the faxes to another fax
machine. See Forwarding faxes to
another fax machine.

• You can transfer the faxes from the
machine’s memory to your PC. See
Transferring faxes to your PC.

Forwarding faxes to another fax machine

If you have not set up your Station ID you
cannot enter fax forward mode.

Enter the fax number to which the faxes

1

will be forwarded.

Press Start.

2

Transferring faxes to your PC

You can transfer the faxes from your
machine’s memory to your PC.

Press Stop/Exit.

1
2 Make sure you have installed MFL-Pro

Suite on your PC, and then turn on PC
Fax Receiving on the PC. (For details

about PC Fax Receive, see Using
Brother PC-Fax Software in the
Software User’s Guide on the
CD-ROM.)

Make sure you have set

3

PC Fax Receive on the machine.

(See Setting PC Fax Receive on page
6-2.)

During setup the LCD will ask if you
want to transfer the faxes to your PC.

To transfer all faxes to your PC, press 1.

4

—OR—
To exit and leave the faxes in the

memory, press 2.

Note

If there is an error on the machine’s LCD,
after the faxes have been transferred
disconnect the machine from the power
source for several minutes, and then
reconnect it.

11 - 5

Troubleshooting and routine maintenance

Document jams

If the document is jammed, follow the steps
below.

Document is jammed in the top of the ADF unit

1 Take out any paper from the ADF that is

not jammed.

Open the ADF cover.

2

Pull the jammed document out to the

3

left.

Document is jammed inside the ADF unit

Take out any paper from the ADF that is

1

not jammed.

Lift the document cover.

2
3 Pull the jammed document out to the

right.

Close the document cover.

4

Press Stop/Exit.

5

—OR—

Close the ADF cover.

4

Press Stop/Exit.

Pull the jammed document out to the

1

right.

Press Stop/Exit.

2

11

11 - 6

Chapter 11

Paper jams

To clear paper jams, please follow the steps
in this section.

WARNING

After you have just used the machine,
some parts inside the machine are
extremely hot. When you open the front
cover or back cover of the machine, never
touch the shaded parts shown in the
following diagram.

Open the front cover.

3

Pull out the drum unit and toner

4

cartridge assembly. The jammed paper
may be pulled out with the toner
cartridge and drum unit assembly, or
this may release the paper so you can
pull it out of the paper tray opening.

Paper is jammed inside the machine

Pull the paper tray completely out of the

1

machine.

Pull the jammed paper out of the

2

machine.

If you can not remove the drum unit and

5

toner cartridge assembly easily, do not
use extra force. Instead, lift the scanner
cover and use both hands to carefully
pull the jammed paper up and out of the
output tray opening.

11 - 7

Close the scanner cover.

6

CAUTION

Troubleshooting and routine maintenance

Paper is jammed at the back of the machine

To prevent damage to the machine
caused by static electricity, do not touch
the electrodes shown in the following
diagram.

Put the drum unit and toner cartridge

7

assembly back into the machine.

Open the front cover.

1

Pull out the drum unit and toner

2

cartridge assembly.

Close the front cover.

8

Put the paper tray in the machine.

9

Open the back cover.

3

11

11 - 8

Chapter 11

Pull the tab toward you to open the rear

4

chute cover.

Pull the jammed paper out of the fuser

5

unit. If the jammed paper cannot be
pulled out easily, push down the blue tab
with one hand as you gently pull out the
paper with the other hand.

Close the back cover.

6

Put the drum unit and toner cartridge

7

assembly back into the machine.

Close the front cover.

8

11 - 9

Paper is jammed inside the drum unit and toner cartridge assembly

Open the front cover.

1

Pull out the drum unit and toner

2

cartridge assembly.

Troubleshooting and routine maintenance

Put the toner cartridge back into the

4

drum unit until you hear it lock into place.
If you put it in properly, the lock lever will
lift automatically.

Put the drum unit and toner cartridge

5

assembly back into the machine.

Hold down the lock lever on the left and

3

pull the toner cartridge out of the drum
unit. Take out the jammed paper if there
is any inside the drum unit.

Close the front cover.

6

11

11 - 10

Chapter 11

If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com

DIFFICULTY SUGGESTIONS

Printing or R eceiving Faxes

• Condensed print

• Horizontal streaks

• Top and bottom sent ences are cut
off

• Missing lines

Poor print quality. See Improving the print quality on page 11-16.
Vertical black lines when receiving Sometimes you may see vertical streaks/black lines on the faxes you receive.

Received faxes appear as split or
blank pages.

Phone Line or Connections

Dialling does not work. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on page

The machine does not answer
when called.

Sending Faxes

Poor sending quality Try changing your resolution to Fine or S.Fine. Make a copy to check your

.

Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.

Your machine’s primary corona wire for printing may be dirty, or the sending
party’s fax scanner may be dirty. Clean your primary corona wire (See Cleaning
the corona wire on page 11-24), or ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine. If
the problem continues, call Brother or your dealer for service.

If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using. (See Setting the Paper Size on page 2-5.) Make sure that auto reduction
menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction)
on page 4-4.)

5-4.) Check all line cord connections. Check power cord connection.
If an external phone is connected to the machine, send a manual fax by lifting the

handset of the external phone and dialling the number. Wait to hear fax receiving
tones before pressing Start.

Make sure the machine is in the correct receiving mode for your setup. (See Basic
sending operations on page 3-5.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.

machine’s scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 11-22.)

11 - 11

Troubleshooting and routine maintenance

DIFFICULTY SUGGESTIONS

Transmission Verification Report
says ‘RESULT:NG’ or
‘RESULT:ERROR’.

Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty.

Handling Incoming Calls

The machine ‘Hears’ Voice as CNG
Tone.

Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an answering machine,

Menu Setting Difficulties

The machine beeps when you try to
access the Setup Receive and
Setup S end menus.

Copy Quality Difficulties

Vertical streaks appear in copies. Sometimes you may see vertical streaks on your copies. Either the scanner or the

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Fax Storage (See Turning off Remote Fax Options on page 6-3),
print fax messages in memory (See Printing a fax from the memory on page 4-4)
or cancel a Delayed Fax or Polling Job (See Cancelling a fax in progress on page
3-8). If the problem continues, ask the telephone company to check your phone
line.

If you frequently get transmission errors due to possible interference on the phone
line, try changing the Compatibility setting to Normal or Basic.
(See Compatibility on page 11-20.)

(See Cleaning the scanner glass on page 11-22.)

If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a calling fax machine
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 4-3.)

(default setting is ( 51). When your machine answers, hang up.

an alarm system or other custom feature on a single phone line with your machine,
it may create a problem sending or receiving faxes.

For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.

If the Fax key is not illuminated, press it to turn on Fax mode. The Setup
Receive setting (Menu/Set, 2, 1) and Setup Send setting (Menu/Set, 2, 2) are
available only when the machine is in Fax mode.

primary corona wire for printing is dirty. Clean them both. (See Cleaning the
scanner glass on page 11-22 and Cleaning the corona wire on page 11-24.)

11

11 - 12

Chapter 11

DIFFICULTY SUGGESTIONS

Printer Difficulties

The machine does not print. Please make sure:

• The machine is plugged in and the power switch is turned On.
—OR—

• The toner cartridge and drum unit are installed properly. (See Replacing the
drum unit (DR-2000) on page 11-28.)

—OR—

• The interface cable is securely connected between the machine and computer.
(See the Quick Setup Guide.)

—OR—

• The correct printer driver has been installed and selected.

—OR—

• Check to see if the LCD is showing an error message. (See Error messages on
page 11-1.)

—OR—

• The machine is online. Click Start and then Printer and Faxes. Right-click
‘Brother MFC-7420 or MFC-7820N’. Make sure that “Use Printer Offline” is
unchecked.

The machine prints unexpectedly
or it prints garbage.

The machine prints first couple of
pages correctly, then some pages
have text missing.

The machine c annot print f ull pages
of a document.
Out of Memory message occurs.

My headers or footers appear when
I view my document on the screen
but do not appear when I print
them.

(For MFC-7420)
When you turn off the machine's power switch its memory will be cleared. To

check whether the machine has faxes in its memory see Checking if the machine
has faxes in its memory on page 11-5. If there are faxes you need to save them
before following the suggestions below (See Transferring faxes to your PC on
page 11-5 or Forwarding faxes to another fax machine on page 11-5.)

Turn off the machine's power switch and then on again. If the error message
continues, leave the machine for several minutes and try it again.

(For MFC-7820N)
Turn off the machine's power switch and then on again. If the error message

continues leave the machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without losing faxes stored in the
memory.)

Your computer is not recognizing the machine’s input buffer full signal. Please
make sure you connect the machine’s cable correctly. (See the Quick Setup
Guide.)

Reduce the printing resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)

Reduce the complexity of your document and try again. Reduce the graphic quality
or the number of font sizes within your application software.

Turn on the Page Protection function. (See Device Options in the Software User’s
Guide on the CD-ROM.)

Your machine can print 62 lines per page. The top two lines and bottom two lines
are a restricted area that will not accept print. Adjust the top and bottom margins
in your document to allow for this.

11 - 13

Troubleshooting and routine maintenance

DIFFICULTY SUGGESTIONS

Scanning Difficulties

TWAIN errors appear while
scanning.

Software Difficulties

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.

Machine does not print from Adobe
Illustrator

When using ATM fonts, some
characters are missing or some
characters are printed in their
place.

‘Unable to write to LPT1’ or ‘LPT1
already in use’ Error Message
appears.

‘MFC is Busy’ Error Message
appears.

Make sure the Brother TWAIN driver is selected as the primary source. In
PaperPort

and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the

same.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide

on the CD-ROM.)
If you are using Windows

menu. Select the properties of the ‘Brother MFC-7420 or MFC-7820N’. Click
‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format.’

1.Make sure the machine is on (plugged into the electrical socket and the power
switch turned on) and that it is connected directly to the computer using the
IEEE-1284 bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).

2.Make sure the machine is not displaying an error message on the LCD Display.

3.Make sure no other device drivers, which also communicate through the parallel
port, are running automatically when you boot up the computer (such as, drivers
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=,
Run=command lines in the win.ini file or the Setup Group)

4.Check with your computer manufacturer to confirm that the computer’s parallel
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel
Port Mode – ECP)

®

, click Scan in the File menu and select the Brother TWAIN driver.

®

98/98SE/Me, select ‘Printer Settings’ from the ‘Start’

11 - 14

11

Chapter 11

DIFFICULTY SUGGESTIONS

Paper Handling Difficulties

The machine does not load paper.
The LCD shows No Paper Fed or

Paper Jam.

The machine does not feed paper
from the manual feed slot.

How can I load envelopes? You can load envelopes from the manual feed slot. Your application software must

What paper can I use? You can use plain paper, recycled paper, envelopes, transparencies and labels

How can I clear paper jams? See Paper jams on page 11-7.

Print Quality Difficulties

Printed pages are curled. Low quality thin or thick paper can cause this problem. Make sure you select the

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are

Printouts are too light. If this problem occurs when making copies or printing received faxes, turn off

Network Difficulties (MFC-7820N only)

I cannot print over the Network Make sure that your machine is powered on and is online and in Ready mode.

If there is no paper, load a new stack of paper into the paper tray. If there is paper
in the paper tray, make sure it is straight. If the paper is curled, you should
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray. Reduce the amount of paper in the paper tray, and
then try again. Check that the manual feed mode is not selected in the printer
driver.

If the LCD shows Paper Jam and you still have a problem, see Paper jams on
page 11-7.

Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed
mode is selected in the printer driver.

be set up to print the envelope size you are using. This is usually done in the Page
Setup or Document Setup menu of your software. You should refer to the manual
provided with your software application.

that are made for laser machines. (For information on paper you can use, see
About paper on page 1-9.)

Paper Type that suits the media type you use. (See About paper on page 1-9.)

using—OR—The print media may be too thick or have a rough surface.
(See About paper on page 1-9 and Basic tab in the Software User’s Guide on the
CD-ROM.)

Toner Save mode in the machine’s menu setting. (See Toner Save on page 2-6.)
Set Toner Save mode to off in the Advanced tab in the printer driver.

(See Advanced tab in the Software User’s Guide on the CD-ROM.)

Print a Network Configuration list and check the current Network settings printed
in this list. (See Printing reports on page 7-2.) Reconnect the LAN cable to the hub
to verify that the cabling and network connections are good. If possible, try
connecting the machine to a different port on your hub using a different cable. If
the connections are good, the machine shows LAN Active.

11 - 15