Brother MFC-7420, MFC-7820N User Guide

USER’S GUIDE

MFC-7420 MFC-7820N

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-7420 and MFC-7820N (Circle your model number)

Serial Number:*

Date of Purchase:

Place of Purchase:

* The serial number can be displayed on the LCD screen

(Menu/Set, 4, 1) for MFC-7420 or (Menu/Set, 6, 1) for MFC-7820N. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your

■

product should you lose your receipt; may support an insurance claim by you in the event of

■

product loss covered by insurance; and, will help us notify you of enhancements to your product and

■

special offers.

The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the MFC. Calls must be made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

■ may serve as confirmation of the purchase date of your product should you lose your receipt;

■ may support an insurance claim by you in the event of product loss covered by insurance; and,

■ will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration

Frequently asked questions (FAQs)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software, documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com

Note

You can check here for Brother driver updates.

For Customer Service

In USA: 1-800-284-4329 (voice)

1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired)

In Canada: 1-877-BROTHER (voice)

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-800-284-4357.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Brother fax back system (USA only)

Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.

In USA only: 1-800-521-2846

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In USA: 1-888-879-3232 (voice)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER (voice)

Description Item

Toner Cartridge TN-350 (Prints up to 2,500 pages) Drum Unit DR-350 Telephone Line Cord LG3077001 IEEE-1284 Bi-directional Cable F2A046-10 Power Protector for A/C Power Telephone

Line Surges and Voltage Spikes (2 outlets) Power Protector for A/C Power Telephone

Line Surges and Voltage Spikes (8 outlets) External Wireless Print/Scan Server (Option) NC-2200w External Print Server (Option) NC-2100p User's Guide LF6530001 (English for USA and Canada)

Quick Setup Guide LF6535001 (English for USA and Canada)

QPD120

FX120

LF6530002 (French for Canada)

LF6535002 (French for Canada)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Who is covered:

• This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").

• If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

• This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, thermal PLUS paper and thermal paper.

• Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

• This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

• Machines: one year from the original purchase date.

• Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover

: (1)Physical damage to this Product; (2)Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

(3)Damage caused by another device or

software used with this Product (including but not limited to damage resulting from use of non Brother

-brand parts and

Consumable and Accessory Items);

(4)Consumable and Accessory Items that

expired in accordance with a rated life; and,

(5)Problems arising from other than defects

in materials or workmanship.

(6)Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-800-284-4329

for Fax, MFC and DCP and 1-800-276-7746 for Printers, or to a Brother Authorized Service Center within the applicable warranty

period

. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-521-2846.

What Brother will ask you to do: After contacting Brother or a Brother

Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and

if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion.

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused

damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

• This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

• This warranty gives you certain rights and you may also have other rights that may vary from state to state.

• This Limited Warranty (and Brother's obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product.

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User’s Guide for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User’s Guide for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER. Internet support: support@brother.ca or browse Brother’s Web Site: www.brother.com

Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6

Safety precautions

We use the following icons throughout this User’s Guide.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch MFC parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage to the MFC or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible with the MFC.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

To use the MFC safely

Please keep these instructions for later reference and read them before attempting any maintenance.

Note

(For MFC-7420) If there are faxes in the MFC's memory, you need to print them or save them before you turn off the power and unplug the MFC. (To print the faxes in the memory, see Printing

a fax from the memory on page 4-4. To save the faxes in memory, see Forwarding faxes to another fax machine on page 11-5 or Transferring faxes to your PC on page 11-5.)

WARNING

There are high voltage electrodes inside the MFC. Before you clean the inside of the MFC, make sure you have unplugged the telephone line cord first and then the power cord from the AC power outlet.

Do not handle the plug with wet hands. Doing this might cause an electrical shock.

vii

WARNING

After you use the MFC, some internal parts are extremely HOT! To prevent injuries, be careful not to put your fingers in the areas shown in the illustration.

The fuser unit is marked with a caution label. Please do not remove or damage the label.

To prevent injuries, be careful not to put your hands on the edge of the MFC under the document cover or scanner cover.

To prevent injuries, be careful not to put your fingers in the area shown in the illustrations.

Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.

viii

WARNING

■ When you move the MFC, grasp the side hand holds that

are under the scanner. DO NOT carry the MFC by holding it at the bottom.

■ Use caution when installing or modifying telephone lines. Never touch telephone wires or

terminals that are not insulated unless the telephone line has been disconnected at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.

■ This product must be installed near an AC power outlet that is easily accessible. In case of

an emergency, you must disconnect the power cord from the AC power outlet to shut off the power completely.

■ To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line

cord.

CAUTION

Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug the cords during a lightning storm.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.

2. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

3. Do not use this product to report a gas leak in the vicinity of the leak.

4. Use only the power cord provided with the MFC.

SAVE THESE INSTRUCTIONS

Quick Reference Guide

Sending Faxes

Automatic Transmission

If it is not illuminated in green, press

(Fax).

2 Load your document.

Enter the fax number using One-Touch,

Speed-Dial, Search or the dial pad.

Press Start.

Storing numbers

Storing One-Touch Dial numbers

Press Menu/Set, 2, 3, 1.

Press the One-Touch key where you

want to store the number.

Note

To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

Storing Speed-Dial numbers

Press Menu/Set, 2, 3, 2.

Using the dial pad, enter a three-digit

Speed-Dial location number. Press Menu/Set.

Enter the number (up to 20 digits).

Press Menu/Set.

Enter the name up to 15 characters (or

leave it blank). Press Menu/Set.

Press Stop/Exit.

Dialing operations

One-Touch Dialing / Speed-Dialing

If it is not illuminated in green, press

(Fax).

Load your document.

Enter the number (up to 20 digits).

Press Menu/Set.

Enter the name up to 15 characters (or

leave it blank). Press Menu/Set.

Press Stop/Exit.

Press the One-Touch key of the number

you want to call.

Note

To dial One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

—OR— Press Search/Speed Dial, press #.

Press the three-digit Speed-Dial number.

Press Start.

Using Search

If it is not illuminated in green, press

(Fax).

2 Load your document.

Press Search/Speed Dial, and then

enter the first letter of the name you’re looking for.

Press or to search the memory.

▲

5 Press Start.

Making copies

Single copy

Press (Copy) to illuminate it in

green.

Load your document.

Press Start.

Sorting copies using the ADF

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Stack/Sort.

Press Menu/Set.

Press ▲ or ▼ to select Sort.

Press Menu/Set.

Press Start.

Table of Contents

Introduction

Using this Guide ..................................................................................................1-1

Choosing a location .............................................................................................1-2

How to access the complete User’s Guide .........................................................1-3

To view Documentation (For Windows

How to find Scanning instructions .............................................................1-3

To view Documentation (For Macintosh

How to find Scanning instructions .............................................................1-4

Control panel overview ........................................................................................1-5

Load document ....................................................................................................1-7

Using the automatic document feeder (ADF) ...............................................1-7

Using the scanner glass ................................................................................1-8

About paper .........................................................................................................1-9

Recommended paper ....................................................................................1-9

Choosing acceptable paper ...........................................................................1-9

Paper capacity of the paper trays............................................................1-10

How to load paper .......................................................................................1-11

To load paper or other media in the paper tray .......................................1-11

To load paper or other media in the manual feed slot .............................1-12

About fax machines ...........................................................................................1-13

Custom features ..........................................................................................1-13

Do you have Voice Mail on the phone line? ............................................1-13

Why should there be problems? ..............................................................1-13

How can you avoid possible problems? ..................................................1-13

Fax tones and handshake...........................................................................1-14

ECM (Error Correction Mode)......................................................................1-14

).......................................................1-3

).....................................................1-4

xii

Getting started

Initial setup...........................................................................................................2-1

Setting the Date and Time.............................................................................2-1

Setting Tone and Pulse dialing mode (For Canada only)..............................2-1

Setting the Station ID.....................................................................................2-2

General Setup......................................................................................................2-3

Setting the Mode Timer .................................................................................2-3

Setting the Paper Type..................................................................................2-3

Setting the Paper Size...................................................................................2-4

Setting the Ring Volume................................................................................2-4

Setting the Beeper Volume............................................................................2-5

Setting the Speaker Volume..........................................................................2-5

Turning on Automatic Daylight Savings Time................................................2-5

Toner Save....................................................................................................2-5

Sleep Time ....................................................................................................2-6

Setting the LCD Contrast...............................................................................2-6

Security..........................................................................................................2-7

TX Lock (MFC-7420 only) .............................................................................2-7

Setting up the password............................................................................2-7

Changing the TX Lock password...............................................................2-7

Turning TX Lock on...................................................................................2-8

Turning TX Lock off...................................................................................2-8

Memory Security (MFC-7820N only) .............................................................2-8

Setting up the password............................................................................2-9

Changing the Memory Security password.................................................2-9

Turning Memory Security on .....................................................................2-9

Turning Memory Security off .....................................................................2-9

Setting Lock.................................................................................................2-10

Setting up the password..........................................................................2-10

Changing the Setting Lock password......................................................2-11

Turning Setting Lock on...........................................................................2-11

Turning Setting Lock off...........................................................................2-11

Setup Send

How to enter Fax mode.......................................................................................3-1

How to dial...........................................................................................................3-1

Manual dialing ...............................................................................................3-1

One-Touch Dialing.........................................................................................3-1

Speed-Dialing ................................................................................................3-1

Search...........................................................................................................3-2

Fax Redial .....................................................................................................3-2

How to Fax...........................................................................................................3-3

Faxing from the ADF .....................................................................................3-3

Faxing from the scanner glass ......................................................................3-3

Automatic transmission .................................................................................3-3

Manual transmission......................................................................................3-4

Sending a fax at the end of a conversation ...................................................3-4

Out of Memory message...............................................................................3-4

Basic sending operations.....................................................................................3-5

Sending faxes using multiple settings ...........................................................3-5

Contrast.........................................................................................................3-5

Fax Resolution...............................................................................................3-6

Dual Access...................................................................................................3-6

Real Time Transmission................................................................................3-7

Broadcasting..................................................................................................3-7

Checking job status .......................................................................................3-8

Canceling a fax in progress...........................................................................3-8

Canceling a scheduled job ............................................................................3-9

Advanced sending operations .............................................................................3-9

Composing the electronic Cover Page..........................................................3-9

Composing your own comments.............................................................3-10

Cover page for the next fax only..............................................................3-10

Send a cover page for all faxes...............................................................3-10

Using a printed cover page......................................................................3-11

Overseas Mode ...........................................................................................3-11

Delayed Fax ................................................................................................3-11

Delayed Batch Transmission.......................................................................3-12

Setting up Polled Transmit ..........................................................................3-12

xiii

Setup Receive

Basic receiving operations ...................................................................................4-1

Choosing the Receive Mode ........................................................................4-1

To select or change your Receive Mode ...................................................4-2

Setting the Ring Delay ..................................................................................4-2

Setting the F/T Ring Time (Fax/Tel mode only).............................................4-3

Easy Receive.................................................................................................4-3

Printing a reduced incoming fax (Auto Reduction) ........................................4-4

Receiving a fax at the end of a conversation.................................................4-4

Printing a fax from the memory ....................................................................4-4

Setting the Print Density................................................................................4-5

Polling............................................................................................................4-5

Setting up Polling Receive.........................................................................4-5

Setting up Sequential Polling Receive.......................................................4-5

Quick-Dial numbers and dialing options

Storing numbers for easy dialing.........................................................................5-1

Storing One-Touch numbers .........................................................................5-1

Storing Speed-Dial numbers .........................................................................5-2

Changing One-Touch / Speed-Dial numbers ................................................5-2

Setting up Groups for Broadcasting ..............................................................5-3

Dialing options .....................................................................................................5-4

Access codes and credit card numbers.........................................................5-4

Pause ............................................................................................................5-4

Tone or Pulse (For Canada only) ..................................................................5-4

Remote Fax Options

Setting up Fax Forwarding ............................................................................6-1

Programming your pager number..................................................................6-1

Setting Fax Storage.......................................................................................6-2

Setting PC Fax Receive ................................................................................6-2

Turning off Remote Fax Options ...................................................................6-3

Changing Remote Fax Options .....................................................................6-3

Setting your Remote Access Code................................................................6-4

Remote Retrieval.................................................................................................6-4

Using your Remote Access Code..................................................................6-4

Remote commands .......................................................................................6-5

Retrieving fax messages ...............................................................................6-6

Changing your Fax Forwarding number ........................................................6-6

xiv

Printing reports

Fax settings and activity ......................................................................................7-1

Customizing the Transmission Verification Report........................................7-1

Setting the Journal Period .............................................................................7-2

Printing reports ..............................................................................................7-2

How to print a report..................................................................................7-2

Making copies

Using the MFC as a copier ..................................................................................8-1

Enter Copy mode...........................................................................................8-1

Making a single copy.....................................................................................8-1

Making multiple copies ..................................................................................8-2

Stop copying..................................................................................................8-2

Using the temporary Copy keys...........................................................................8-2

Changing the temporary copy settings................................................................8-3

Enlarging or reducing the image copied ........................................................8-3

Using the Options key ...................................................................................8-4

Quality.......................................................................................................8-5

Sorting copies using the ADF....................................................................8-5

Making N in 1 copies (Page Layout)..........................................................8-6

Making a poster (Page Layout) .................................................................8-7

Changing the default copy settings......................................................................8-8

Quality ...........................................................................................................8-8

Adjusting contrast..........................................................................................8-8

Out of Memory message .....................................................................................8-8

Software and Network Features

Important information

Standard telephone and FCC Notices

These notices are in effect on models sold and used

in the United States only..........................................................................10-1

Federal Communications Commission (FCC) Declaration of Conformity

(USA only)...............................................................................................10-2

Important .................................................................................................10-2

Important - about the interface cable.......................................................10-2

Industry Canada Compliance Statement (Canada only) .............................10-3

Disconnect device .......................................................................................10-3

LAN connection (MFC-7820N only).............................................................10-3

International E

Laser safety.................................................................................................10-3

FDA regulations...........................................................................................10-3

Important safety instructions........................................................................10-4

Trademarks .................................................................................................10-5

NERGY STAR

Compliance Statement...................................10-3

Troubleshooting and routine maintenance

Troubleshooting ................................................................................................11-1

Error messages ...........................................................................................11-1

Checking if the MFC has faxes in its memory.........................................11-5

Forwarding faxes to another fax machine ...............................................11-5

Transferring faxes to your PC..................................................................11-5

Document jams............................................................................................11-6

Document is jammed in the top of the ADF unit......................................11-6

Document is jammed under the document cover....................................11-6

Document is jammed at the output tray...................................................11-6

9-1

Paper jams ..................................................................................................11-7

Paper is jammed inside the MFC ............................................................11-7

Paper is jammed at back of the MFC ......................................................11-8

Paper is jammed inside the drum unit and toner cartridge assembly....11-10

If you are having difficulty with your MFC..................................................11-11

Improving the print quality .........................................................................11-16

Cleaning the drum unit ..............................................................................11-17

Compatibility ..............................................................................................11-20

Packing and shipping the MFC ........................................................................11-20

Routine maintenance.......................................................................................11-21

Cleaning the outside of the MFC...............................................................11-21

Clean the outside of the MFC as follows:..............................................11-21

Cleaning the scanner glass .......................................................................11-22

Cleaning the laser scanner window...........................................................11-23

Cleaning the corona wire...........................................................................11-24

Replacing the toner cartridge (TN-350) .....................................................11-25

How to replace the toner cartridge ............................................................11-25

Replacing the drum unit (DR-350).............................................................11-28

Machine Information ........................................................................................11-30

Checking the Serial Numbers....................................................................11-30

Checking the Page Counters.....................................................................11-30

Checking the Drum Life.............................................................................11-30

Appendix A

Setting up telephone services............................................................................. A-1

Distinctive Ring.............................................................................................A-1

What does your telephone company’s ‘Distinctive Ring’ do? ................... A-1

What does Brother’s ‘Distinctive Ring’ do?............................................... A-1

Do you have Voice Mail?..........................................................................A-1

Before you choose the ring pattern to register ......................................... A-2

Registering the Distinctive Ring pattern ...................................................A-2

Turning off the Distinctive Ring................................................................. A-2

Caller ID........................................................................................................ A-3

Viewing Caller ID List ...............................................................................A-3

Printing Caller ID List................................................................................ A-3

Advanced receiving operations........................................................................... A-4

Operation from extension telephones........................................................... A-4

For Fax/Tel mode only.................................................................................. A-4

Using a cordless external handset ............................................................... A-4

Changing the remote codes ......................................................................... A-4

Connecting an external device to your MFC....................................................... A-5

Connecting an external telephone................................................................ A-5

Connecting an external telephone answering device (TAD) ........................ A-5

Sequence ................................................................................................. A-5

Connections.............................................................................................. A-6

Recording outgoing message (OGM) on an external TAD.......................A-6

Special line considerations................................................................................. A-7

Roll over phone lines .................................................................................... A-7

Two-line phone system................................................................................. A-7

Converting telephone wall outlets................................................................. A-7

Installing MFC, external two-line TAD and two-line telephone ..................... A-7

xvi

Multi-line connections (PBX) ........................................................................ A-8

If you are installing the MFC to work with a PBX...................................... A-8

Custom features on your phone line............................................................. A-8

Appendix B

On-screen programming..................................................................................... B-1

Menu table.................................................................................................... B-1

Memory storage............................................................................................ B-1

Navigation keys .................................................................................................. B-2

Entering Text ................................................................................................ B-9

Inserting spaces ....................................................................................... B-9

Making corrections ................................................................................... B-9

Repeating letters ...................................................................................... B-9

Special characters and symbols .............................................................. B-9

Glossary

Specifications

Product description............................................................................................. S-1

General............................................................................................................... S-1

Print media.......................................................................................................... S-2

Copy ................................................................................................................... S-3

Fax...................................................................................................................... S-4

Scanner ............................................................................................................. S-5

Printer................................................................................................................. S-5

Interfaces............................................................................................................ S-6

Computer requirements...................................................................................... S-7

Consumable items.............................................................................................. S-8

Network (LAN) (MFC-7820N only)...................................................................... S-9

Optional External Wireless Print/Scan Server (NC-2200w)................................ S-9

Optional External Print Server (NC-2100p) ...................................................... S-10

G-1

Index

Remote Retrieval Access card

I-1

R-1

xvii

Introduction

Using this Guide

Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics.

Bold Bold typeface identifies specific keys on the MFC’s control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic.

Courier Courier type face identifies the messages on the LCD of the MFC.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch MFC parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage to the MFC or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible with the MFC.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

1 - 1

Choosing a location

Introduction

Place your MFC on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the MFC near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C).

CAUTION

■ Avoid placing your MFC in a high-traffic area.

■ Do not place the MFC near heaters, air conditioners, water, chemicals, or refrigerators.

■ Do not expose the MFC to direct sunlight, excessive heat, moisture, or dust.

■ Do not connect your MFC to an AC power outlet controlled by wall switches or automatic

timers.

■ Disruption of power can wipe out information in the MFC’s memory.

■ Do not connect your MFC to an AC power outlet on the same circuit as large appliances or

other equipment that might disrupt the power supply.

■ Avoid interference sources, such as speakers or the base units of cordless phones.

1 - 2

Chapter 1

How to access the complete User’s Guide

This User’s Guide does not contain all the information about the MFC such as how to use the advanced features of the Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the complete User’s Guide located in the ‘Documentation’ section of the CD-ROM.

Note

Network is not available for MFC-7420.

To view Documentation (For Windows®)

From the Start menu, select Brother, MFL Pro Suite MFC-XXXX (where XXXX is your

model name) from the Programs Group and then select User’s Guide.

—OR—

Note

If this window does not appear, use Windows program from the root directory of the Brother CD-ROM.

Explorer to run the setup.exe

4 Click Documentation.

Click the documentation you want to

read.

• Quick Setup Guide: Setup and Software Installation Instructions

• User’s Guide (2 or 3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network* User’s Guide

• PaperPort Management Software

* MFC-7820N only

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

User’s Guide: Document

Turn on your PC. Insert the Brother

CD-ROM labeled Windows CD-ROM drive.

If the model name screen appears, click

your model name.

If the language screen appears, click

your language. The CD-ROM main menu will appear.

1 - 3

into your

Software User's Guide:

■ How to scan using Windows

(For Windows Professional/XP/Windows NT Workstation Version 4.0)

■ Using ControlCenter2.0 in Chapter 3

(For Windows Professional/XP/Windows NT Workstation Version 4.0)

■ Network Scanning (optional NC-2200w

external wireless print/scan server required)

PaperPort

■ Instructions for scanning directly from

ScanSoft

98/98SE/Me/2000

User's Guide

PaperPort

in Chapter 2

Introduction

To view Documentation (For Macintosh®)

Turn on your Macintosh®. Insert the

Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear.

(Mac OS® X)

Double-click the Documentation icon.

The select Language screen appears,

double-click your language.

Click the documentation you want to

read.

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide:

■ Scanning from a Macintosh

(For Mac OS or greater)

■ Using ControlCenter2.0 (For Mac OS

10.2.4 or greater) in Chapter 7

■ Network Scanning (optional NC-2200w

external wireless print/scan server required)

Presto!

■ Instructions for scanning directly from

PageManager® User's Guide

Presto!

9.1 - 9.2/Mac OS® X 10.2.4

PageManager

in Chapter 7

• Quick Setup Guide: Setup and Software Installation Instructions

• User's Guide (2 or 3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network* User’s Guide

• Presto! Management Software

* MFC-7820N only

PageManager®: Document

1 - 4

Chapter 1

Control panel overview

MFC-7420 and MFC-7820N have similar control keys.

03/01 15:25 Fax Res:Standard

One-Touch Keys

These 4 keys give you instant access to 8 previously stored numbers.

Shift

To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

3 Fax and telephone keys:

Redial/Pause

Redials the last number you called. It also inserts a pause in quick dial numbers.

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Start. Also, press this key after picking up the handset of an external telephone during the F/T double/pseudo-ring.

Resolution

Sets the resolution when you send a fax.

4 Mode keys:

Fax

Lets you access Fax mode.

Scan

Lets you access Scan mode.

Copy

Lets you access Copy mode.

5 Navigation keys:

Menu/Set

The same key is used for Menu and Set operations.

Lets you access the Menu to program and store your settings in the MFC.

Volume keys

▲

When listening to the speaker in Fax mode or on standby, you can press these keys to adjust the volume.

▼

Search/Speed Dial

Lets you look up numbers that are stored in the dialing memory. It also lets you dial stored numbers by pressing # and a three-digit number.

▲

Press to scroll forward or backward to a menu selection.

▲

▼

Press to scroll through the menus and options.

1 - 5

03/01 15:25 Fax Res:Standard

Dial Pad

Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the MFC.

The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone (For Canada only).

Start

Lets you start sending faxes or making copies.

Stop/Exit

Stops an operation or exits from the menu.

Reports

Print the Transmission Verification Report, Help List, Quick-Dial List, Fax Journal, User Settings and Network Configuration*. (*MFC-7820N only).

Liquid Crystal Display (LCD)

Displays messages on the screen to help you set up and use your MFC.

Introduction

A Copy keys (Temporary settings):

Enlarge/Reduce

Lets you reduce or enlarge copies depending upon the ratio you select.

Options

You can quickly and easily select temporary settings for copying.

B Printer key:

Job Cancel

You can cancel a print job and clear the printer memory.

1 - 6

Chapter 1

Load document

You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the automatic document feeder (ADF)

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 20 lb (80 g/m before putting them in the ADF.

) paper and always fan the pages

CAUTION

DO NOT use paper that is curled,

■

wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped.

DO NOT use cardboard, newspaper or

■

fabric.

Fan the pages well. Make sure you put

the documents face up, top edge first in the ADF until you feel them touch the feed roller.

Adjust the paper guides to fit the width of

your documents.

Unfold the ADF document output

support flap.

■ Make sure documents written with ink are

completely dry.

■ Documents to be faxed must be from

5.8 to 8.5 in. (147.3 to 215.9 mm) wide and 5.8 to 14 in. (147.3 to 356 mm) long.

CAUTION

DO NOT pull on the document while it is

feeding.

1 - 7

Using the scanner glass

Close the document cover.

Introduction

You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.

Document 11 in. (215.9 to 297.4 mm)).

can be up to letter/A4 size (8.5 to

Note

To use the scanner glass, the ADF must be empty.

Lift the document cover.

Using the document guidelines on the

left, center the document face down on the scanner glass.

Place documents Face Down on the scanner glass.

CAUTION

If the document is a book or is thick, do not slam the cover or press on it.

1 - 8

Chapter 1

About paper

Brother MFC-7420, MFC-7820N User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual