Brother MFC-7420, MFC-7820N User Guide

Download

USER’S GUIDE

MFC-7420 MFC-7820N

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-7420 and MFC-7820N (Circle your model number)

Serial Number:*

Date of Purchase:

Place of Purchase:

* The serial number can be displayed on the LCD screen

(Menu/Set, 4, 1) for MFC-7420 or (Menu/Set, 6, 1) for MFC-7820N. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your

■

product should you lose your receipt; may support an insurance claim by you in the event of

■

product loss covered by insurance; and, will help us notify you of enhancements to your product and

■

special offers.

The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the MFC. Calls must be made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

■ may serve as confirmation of the purchase date of your product should you lose your receipt;

■ may support an insurance claim by you in the event of product loss covered by insurance; and,

■ will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration

Frequently asked questions (FAQs)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software, documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com

Note

You can check here for Brother driver updates.

For Customer Service

In USA: 1-800-284-4329 (voice)

1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired)

In Canada: 1-877-BROTHER (voice)

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-800-284-4357.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Brother fax back system (USA only)

Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.

In USA only: 1-800-521-2846

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In USA: 1-888-879-3232 (voice)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER (voice)

Description Item

Toner Cartridge TN-350 (Prints up to 2,500 pages) Drum Unit DR-350 Telephone Line Cord LG3077001 IEEE-1284 Bi-directional Cable F2A046-10 Power Protector for A/C Power Telephone

Line Surges and Voltage Spikes (2 outlets) Power Protector for A/C Power Telephone

Line Surges and Voltage Spikes (8 outlets) External Wireless Print/Scan Server (Option) NC-2200w External Print Server (Option) NC-2100p User's Guide LF6530001 (English for USA and Canada)

Quick Setup Guide LF6535001 (English for USA and Canada)

QPD120

FX120

LF6530002 (French for Canada)

LF6535002 (French for Canada)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Who is covered:

• This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").

• If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

• This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, thermal PLUS paper and thermal paper.

• Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

• This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

• Machines: one year from the original purchase date.

• Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover

: (1)Physical damage to this Product; (2)Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

(3)Damage caused by another device or

software used with this Product (including but not limited to damage resulting from use of non Brother

-brand parts and

Consumable and Accessory Items);

(4)Consumable and Accessory Items that

expired in accordance with a rated life; and,

(5)Problems arising from other than defects

in materials or workmanship.

(6)Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-800-284-4329

for Fax, MFC and DCP and 1-800-276-7746 for Printers, or to a Brother Authorized Service Center within the applicable warranty

period

. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-521-2846.

What Brother will ask you to do: After contacting Brother or a Brother

Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and

if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion.

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused

damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

• This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

• This warranty gives you certain rights and you may also have other rights that may vary from state to state.

• This Limited Warranty (and Brother's obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product.

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User’s Guide for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User’s Guide for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER. Internet support: support@brother.ca or browse Brother’s Web Site: www.brother.com

Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6

Safety precautions

We use the following icons throughout this User’s Guide.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch MFC parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage to the MFC or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible with the MFC.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

To use the MFC safely

Please keep these instructions for later reference and read them before attempting any maintenance.

Note

(For MFC-7420) If there are faxes in the MFC's memory, you need to print them or save them before you turn off the power and unplug the MFC. (To print the faxes in the memory, see Printing

a fax from the memory on page 4-4. To save the faxes in memory, see Forwarding faxes to another fax machine on page 11-5 or Transferring faxes to your PC on page 11-5.)

WARNING

There are high voltage electrodes inside the MFC. Before you clean the inside of the MFC, make sure you have unplugged the telephone line cord first and then the power cord from the AC power outlet.

Do not handle the plug with wet hands. Doing this might cause an electrical shock.

vii

WARNING

After you use the MFC, some internal parts are extremely HOT! To prevent injuries, be careful not to put your fingers in the areas shown in the illustration.

The fuser unit is marked with a caution label. Please do not remove or damage the label.

To prevent injuries, be careful not to put your hands on the edge of the MFC under the document cover or scanner cover.

To prevent injuries, be careful not to put your fingers in the area shown in the illustrations.

Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.

viii

WARNING

■ When you move the MFC, grasp the side hand holds that

are under the scanner. DO NOT carry the MFC by holding it at the bottom.

■ Use caution when installing or modifying telephone lines. Never touch telephone wires or

terminals that are not insulated unless the telephone line has been disconnected at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.

■ This product must be installed near an AC power outlet that is easily accessible. In case of

an emergency, you must disconnect the power cord from the AC power outlet to shut off the power completely.

■ To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line

cord.

CAUTION

Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug the cords during a lightning storm.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.

2. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

3. Do not use this product to report a gas leak in the vicinity of the leak.

4. Use only the power cord provided with the MFC.

SAVE THESE INSTRUCTIONS

Quick Reference Guide

Sending Faxes

Automatic Transmission

If it is not illuminated in green, press

(Fax).

2 Load your document.

Enter the fax number using One-Touch,

Speed-Dial, Search or the dial pad.

Press Start.

Storing numbers

Storing One-Touch Dial numbers

Press Menu/Set, 2, 3, 1.

Press the One-Touch key where you

want to store the number.

Note

To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

Storing Speed-Dial numbers

Press Menu/Set, 2, 3, 2.

Using the dial pad, enter a three-digit

Speed-Dial location number. Press Menu/Set.

Enter the number (up to 20 digits).

Press Menu/Set.

Enter the name up to 15 characters (or

leave it blank). Press Menu/Set.

Press Stop/Exit.

Dialing operations

One-Touch Dialing / Speed-Dialing

If it is not illuminated in green, press

(Fax).

Load your document.

Enter the number (up to 20 digits).

Press Menu/Set.

Enter the name up to 15 characters (or

leave it blank). Press Menu/Set.

Press Stop/Exit.

Press the One-Touch key of the number

you want to call.

Note

To dial One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

—OR— Press Search/Speed Dial, press #.

Press the three-digit Speed-Dial number.

Press Start.

Using Search

If it is not illuminated in green, press

(Fax).

2 Load your document.

Press Search/Speed Dial, and then

enter the first letter of the name you’re looking for.

Press or to search the memory.

▲

5 Press Start.

Making copies

Single copy

Press (Copy) to illuminate it in

green.

Load your document.

Press Start.

Sorting copies using the ADF

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Stack/Sort.

Press Menu/Set.

Press ▲ or ▼ to select Sort.

Press Menu/Set.

Press Start.

Table of Contents

Introduction

Using this Guide ..................................................................................................1-1

Choosing a location .............................................................................................1-2

How to access the complete User’s Guide .........................................................1-3

To view Documentation (For Windows

How to find Scanning instructions .............................................................1-3

To view Documentation (For Macintosh

How to find Scanning instructions .............................................................1-4

Control panel overview ........................................................................................1-5

Load document ....................................................................................................1-7

Using the automatic document feeder (ADF) ...............................................1-7

Using the scanner glass ................................................................................1-8

About paper .........................................................................................................1-9

Recommended paper ....................................................................................1-9

Choosing acceptable paper ...........................................................................1-9

Paper capacity of the paper trays............................................................1-10

How to load paper .......................................................................................1-11

To load paper or other media in the paper tray .......................................1-11

To load paper or other media in the manual feed slot .............................1-12

About fax machines ...........................................................................................1-13

Custom features ..........................................................................................1-13

Do you have Voice Mail on the phone line? ............................................1-13

Why should there be problems? ..............................................................1-13

How can you avoid possible problems? ..................................................1-13

Fax tones and handshake...........................................................................1-14

ECM (Error Correction Mode)......................................................................1-14

).......................................................1-3

).....................................................1-4

xii

Getting started

Initial setup...........................................................................................................2-1

Setting the Date and Time.............................................................................2-1

Setting Tone and Pulse dialing mode (For Canada only)..............................2-1

Setting the Station ID.....................................................................................2-2

General Setup......................................................................................................2-3

Setting the Mode Timer .................................................................................2-3

Setting the Paper Type..................................................................................2-3

Setting the Paper Size...................................................................................2-4

Setting the Ring Volume................................................................................2-4

Setting the Beeper Volume............................................................................2-5

Setting the Speaker Volume..........................................................................2-5

Turning on Automatic Daylight Savings Time................................................2-5

Toner Save....................................................................................................2-5

Sleep Time ....................................................................................................2-6

Setting the LCD Contrast...............................................................................2-6

Security..........................................................................................................2-7

TX Lock (MFC-7420 only) .............................................................................2-7

Setting up the password............................................................................2-7

Changing the TX Lock password...............................................................2-7

Turning TX Lock on...................................................................................2-8

Turning TX Lock off...................................................................................2-8

Memory Security (MFC-7820N only) .............................................................2-8

Setting up the password............................................................................2-9

Changing the Memory Security password.................................................2-9

Turning Memory Security on .....................................................................2-9

Turning Memory Security off .....................................................................2-9

Setting Lock.................................................................................................2-10

Setting up the password..........................................................................2-10

Changing the Setting Lock password......................................................2-11

Turning Setting Lock on...........................................................................2-11

Turning Setting Lock off...........................................................................2-11

Setup Send

How to enter Fax mode.......................................................................................3-1

How to dial...........................................................................................................3-1

Manual dialing ...............................................................................................3-1

One-Touch Dialing.........................................................................................3-1

Speed-Dialing ................................................................................................3-1

Search...........................................................................................................3-2

Fax Redial .....................................................................................................3-2

How to Fax...........................................................................................................3-3

Faxing from the ADF .....................................................................................3-3

Faxing from the scanner glass ......................................................................3-3

Automatic transmission .................................................................................3-3

Manual transmission......................................................................................3-4

Sending a fax at the end of a conversation ...................................................3-4

Out of Memory message...............................................................................3-4

Basic sending operations.....................................................................................3-5

Sending faxes using multiple settings ...........................................................3-5

Contrast.........................................................................................................3-5

Fax Resolution...............................................................................................3-6

Dual Access...................................................................................................3-6

Real Time Transmission................................................................................3-7

Broadcasting..................................................................................................3-7

Checking job status .......................................................................................3-8

Canceling a fax in progress...........................................................................3-8

Canceling a scheduled job ............................................................................3-9

Advanced sending operations .............................................................................3-9

Composing the electronic Cover Page..........................................................3-9

Composing your own comments.............................................................3-10

Cover page for the next fax only..............................................................3-10

Send a cover page for all faxes...............................................................3-10

Using a printed cover page......................................................................3-11

Overseas Mode ...........................................................................................3-11

Delayed Fax ................................................................................................3-11

Delayed Batch Transmission.......................................................................3-12

Setting up Polled Transmit ..........................................................................3-12

xiii

Setup Receive

Basic receiving operations ...................................................................................4-1

Choosing the Receive Mode ........................................................................4-1

To select or change your Receive Mode ...................................................4-2

Setting the Ring Delay ..................................................................................4-2

Setting the F/T Ring Time (Fax/Tel mode only).............................................4-3

Easy Receive.................................................................................................4-3

Printing a reduced incoming fax (Auto Reduction) ........................................4-4

Receiving a fax at the end of a conversation.................................................4-4

Printing a fax from the memory ....................................................................4-4

Setting the Print Density................................................................................4-5

Polling............................................................................................................4-5

Setting up Polling Receive.........................................................................4-5

Setting up Sequential Polling Receive.......................................................4-5

Quick-Dial numbers and dialing options

Storing numbers for easy dialing.........................................................................5-1

Storing One-Touch numbers .........................................................................5-1

Storing Speed-Dial numbers .........................................................................5-2

Changing One-Touch / Speed-Dial numbers ................................................5-2

Setting up Groups for Broadcasting ..............................................................5-3

Dialing options .....................................................................................................5-4

Access codes and credit card numbers.........................................................5-4

Pause ............................................................................................................5-4

Tone or Pulse (For Canada only) ..................................................................5-4

Remote Fax Options

Setting up Fax Forwarding ............................................................................6-1

Programming your pager number..................................................................6-1

Setting Fax Storage.......................................................................................6-2

Setting PC Fax Receive ................................................................................6-2

Turning off Remote Fax Options ...................................................................6-3

Changing Remote Fax Options .....................................................................6-3

Setting your Remote Access Code................................................................6-4

Remote Retrieval.................................................................................................6-4

Using your Remote Access Code..................................................................6-4

Remote commands .......................................................................................6-5

Retrieving fax messages ...............................................................................6-6

Changing your Fax Forwarding number ........................................................6-6

xiv

Printing reports

Fax settings and activity ......................................................................................7-1

Customizing the Transmission Verification Report........................................7-1

Setting the Journal Period .............................................................................7-2

Printing reports ..............................................................................................7-2

How to print a report..................................................................................7-2

Making copies

Using the MFC as a copier ..................................................................................8-1

Enter Copy mode...........................................................................................8-1

Making a single copy.....................................................................................8-1

Making multiple copies ..................................................................................8-2

Stop copying..................................................................................................8-2

Using the temporary Copy keys...........................................................................8-2

Changing the temporary copy settings................................................................8-3

Enlarging or reducing the image copied ........................................................8-3

Using the Options key ...................................................................................8-4

Quality.......................................................................................................8-5

Sorting copies using the ADF....................................................................8-5

Making N in 1 copies (Page Layout)..........................................................8-6

Making a poster (Page Layout) .................................................................8-7

Changing the default copy settings......................................................................8-8

Quality ...........................................................................................................8-8

Adjusting contrast..........................................................................................8-8

Out of Memory message .....................................................................................8-8

Software and Network Features

Important information

Standard telephone and FCC Notices

These notices are in effect on models sold and used

in the United States only..........................................................................10-1

Federal Communications Commission (FCC) Declaration of Conformity

(USA only)...............................................................................................10-2

Important .................................................................................................10-2

Important - about the interface cable.......................................................10-2

Industry Canada Compliance Statement (Canada only) .............................10-3

Disconnect device .......................................................................................10-3

LAN connection (MFC-7820N only).............................................................10-3

International E

Laser safety.................................................................................................10-3

FDA regulations...........................................................................................10-3

Important safety instructions........................................................................10-4

Trademarks .................................................................................................10-5

NERGY STAR

Compliance Statement...................................10-3

Troubleshooting and routine maintenance

Troubleshooting ................................................................................................11-1

Error messages ...........................................................................................11-1

Checking if the MFC has faxes in its memory.........................................11-5

Forwarding faxes to another fax machine ...............................................11-5

Transferring faxes to your PC..................................................................11-5

Document jams............................................................................................11-6

Document is jammed in the top of the ADF unit......................................11-6

Document is jammed under the document cover....................................11-6

Document is jammed at the output tray...................................................11-6

9-1

Paper jams ..................................................................................................11-7

Paper is jammed inside the MFC ............................................................11-7

Paper is jammed at back of the MFC ......................................................11-8

Paper is jammed inside the drum unit and toner cartridge assembly....11-10

If you are having difficulty with your MFC..................................................11-11

Improving the print quality .........................................................................11-16

Cleaning the drum unit ..............................................................................11-17

Compatibility ..............................................................................................11-20

Packing and shipping the MFC ........................................................................11-20

Routine maintenance.......................................................................................11-21

Cleaning the outside of the MFC...............................................................11-21

Clean the outside of the MFC as follows:..............................................11-21

Cleaning the scanner glass .......................................................................11-22

Cleaning the laser scanner window...........................................................11-23

Cleaning the corona wire...........................................................................11-24

Replacing the toner cartridge (TN-350) .....................................................11-25

How to replace the toner cartridge ............................................................11-25

Replacing the drum unit (DR-350).............................................................11-28

Machine Information ........................................................................................11-30

Checking the Serial Numbers....................................................................11-30

Checking the Page Counters.....................................................................11-30

Checking the Drum Life.............................................................................11-30

Appendix A

Setting up telephone services............................................................................. A-1

Distinctive Ring.............................................................................................A-1

What does your telephone company’s ‘Distinctive Ring’ do? ................... A-1

What does Brother’s ‘Distinctive Ring’ do?............................................... A-1

Do you have Voice Mail?..........................................................................A-1

Before you choose the ring pattern to register ......................................... A-2

Registering the Distinctive Ring pattern ...................................................A-2

Turning off the Distinctive Ring................................................................. A-2

Caller ID........................................................................................................ A-3

Viewing Caller ID List ...............................................................................A-3

Printing Caller ID List................................................................................ A-3

Advanced receiving operations........................................................................... A-4

Operation from extension telephones........................................................... A-4

For Fax/Tel mode only.................................................................................. A-4

Using a cordless external handset ............................................................... A-4

Changing the remote codes ......................................................................... A-4

Connecting an external device to your MFC....................................................... A-5

Connecting an external telephone................................................................ A-5

Connecting an external telephone answering device (TAD) ........................ A-5

Sequence ................................................................................................. A-5

Connections.............................................................................................. A-6

Recording outgoing message (OGM) on an external TAD.......................A-6

Special line considerations................................................................................. A-7

Roll over phone lines .................................................................................... A-7

Two-line phone system................................................................................. A-7

Converting telephone wall outlets................................................................. A-7

Installing MFC, external two-line TAD and two-line telephone ..................... A-7

xvi

Multi-line connections (PBX) ........................................................................ A-8

If you are installing the MFC to work with a PBX...................................... A-8

Custom features on your phone line............................................................. A-8

Appendix B

On-screen programming..................................................................................... B-1

Menu table.................................................................................................... B-1

Memory storage............................................................................................ B-1

Navigation keys .................................................................................................. B-2

Entering Text ................................................................................................ B-9

Inserting spaces ....................................................................................... B-9

Making corrections ................................................................................... B-9

Repeating letters ...................................................................................... B-9

Special characters and symbols .............................................................. B-9

Glossary

Specifications

Product description............................................................................................. S-1

General............................................................................................................... S-1

Print media.......................................................................................................... S-2

Copy ................................................................................................................... S-3

Fax...................................................................................................................... S-4

Scanner ............................................................................................................. S-5

Printer................................................................................................................. S-5

Interfaces............................................................................................................ S-6

Computer requirements...................................................................................... S-7

Consumable items.............................................................................................. S-8

Network (LAN) (MFC-7820N only)...................................................................... S-9

Optional External Wireless Print/Scan Server (NC-2200w)................................ S-9

Optional External Print Server (NC-2100p) ...................................................... S-10

G-1

Index

Remote Retrieval Access card

I-1

R-1

xvii

Introduction

Using this Guide

Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics.

Bold Bold typeface identifies specific keys on the MFC’s control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic.

Courier Courier type face identifies the messages on the LCD of the MFC.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch MFC parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage to the MFC or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible with the MFC.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

1 - 1

Choosing a location

Introduction

Place your MFC on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the MFC near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C).

CAUTION

■ Avoid placing your MFC in a high-traffic area.

■ Do not place the MFC near heaters, air conditioners, water, chemicals, or refrigerators.

■ Do not expose the MFC to direct sunlight, excessive heat, moisture, or dust.

■ Do not connect your MFC to an AC power outlet controlled by wall switches or automatic

timers.

■ Disruption of power can wipe out information in the MFC’s memory.

■ Do not connect your MFC to an AC power outlet on the same circuit as large appliances or

other equipment that might disrupt the power supply.

■ Avoid interference sources, such as speakers or the base units of cordless phones.

1 - 2

Chapter 1

How to access the complete User’s Guide

This User’s Guide does not contain all the information about the MFC such as how to use the advanced features of the Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the complete User’s Guide located in the ‘Documentation’ section of the CD-ROM.

Note

Network is not available for MFC-7420.

To view Documentation (For Windows®)

From the Start menu, select Brother, MFL Pro Suite MFC-XXXX (where XXXX is your

model name) from the Programs Group and then select User’s Guide.

—OR—

Note

If this window does not appear, use Windows program from the root directory of the Brother CD-ROM.

Explorer to run the setup.exe

4 Click Documentation.

Click the documentation you want to

read.

• Quick Setup Guide: Setup and Software Installation Instructions

• User’s Guide (2 or 3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network* User’s Guide

• PaperPort Management Software

* MFC-7820N only

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

User’s Guide: Document

Turn on your PC. Insert the Brother

CD-ROM labeled Windows CD-ROM drive.

If the model name screen appears, click

your model name.

If the language screen appears, click

your language. The CD-ROM main menu will appear.

1 - 3

into your

Software User's Guide:

■ How to scan using Windows

(For Windows Professional/XP/Windows NT Workstation Version 4.0)

■ Using ControlCenter2.0 in Chapter 3

(For Windows Professional/XP/Windows NT Workstation Version 4.0)

■ Network Scanning (optional NC-2200w

external wireless print/scan server required)

PaperPort

■ Instructions for scanning directly from

ScanSoft

98/98SE/Me/2000

User's Guide

PaperPort

in Chapter 2

Introduction

To view Documentation (For Macintosh®)

Turn on your Macintosh®. Insert the

Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear.

(Mac OS® X)

Double-click the Documentation icon.

The select Language screen appears,

double-click your language.

Click the documentation you want to

read.

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide:

■ Scanning from a Macintosh

(For Mac OS or greater)

■ Using ControlCenter2.0 (For Mac OS

10.2.4 or greater) in Chapter 7

■ Network Scanning (optional NC-2200w

external wireless print/scan server required)

Presto!

■ Instructions for scanning directly from

PageManager® User's Guide

Presto!

9.1 - 9.2/Mac OS® X 10.2.4

PageManager

in Chapter 7

• Quick Setup Guide: Setup and Software Installation Instructions

• User's Guide (2 or 3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network* User’s Guide

• Presto! Management Software

* MFC-7820N only

PageManager®: Document

1 - 4

Chapter 1

Control panel overview

MFC-7420 and MFC-7820N have similar control keys.

03/01 15:25 Fax Res:Standard

One-Touch Keys

These 4 keys give you instant access to 8 previously stored numbers.

Shift

To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

3 Fax and telephone keys:

Redial/Pause

Redials the last number you called. It also inserts a pause in quick dial numbers.

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Start. Also, press this key after picking up the handset of an external telephone during the F/T double/pseudo-ring.

Resolution

Sets the resolution when you send a fax.

4 Mode keys:

Fax

Lets you access Fax mode.

Scan

Lets you access Scan mode.

Copy

Lets you access Copy mode.

5 Navigation keys:

Menu/Set

The same key is used for Menu and Set operations.

Lets you access the Menu to program and store your settings in the MFC.

Volume keys

▲

When listening to the speaker in Fax mode or on standby, you can press these keys to adjust the volume.

▼

Search/Speed Dial

Lets you look up numbers that are stored in the dialing memory. It also lets you dial stored numbers by pressing # and a three-digit number.

▲

Press to scroll forward or backward to a menu selection.

▲

▼

Press to scroll through the menus and options.

1 - 5

03/01 15:25 Fax Res:Standard

Dial Pad

Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the MFC.

The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone (For Canada only).

Start

Lets you start sending faxes or making copies.

Stop/Exit

Stops an operation or exits from the menu.

Reports

Print the Transmission Verification Report, Help List, Quick-Dial List, Fax Journal, User Settings and Network Configuration*. (*MFC-7820N only).

Liquid Crystal Display (LCD)

Displays messages on the screen to help you set up and use your MFC.

Introduction

A Copy keys (Temporary settings):

Enlarge/Reduce

Lets you reduce or enlarge copies depending upon the ratio you select.

Options

You can quickly and easily select temporary settings for copying.

B Printer key:

Job Cancel

You can cancel a print job and clear the printer memory.

1 - 6

Chapter 1

Load document

You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the automatic document feeder (ADF)

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 20 lb (80 g/m before putting them in the ADF.

) paper and always fan the pages

CAUTION

DO NOT use paper that is curled,

■

wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped.

DO NOT use cardboard, newspaper or

■

fabric.

Fan the pages well. Make sure you put

the documents face up, top edge first in the ADF until you feel them touch the feed roller.

Adjust the paper guides to fit the width of

your documents.

Unfold the ADF document output

support flap.

■ Make sure documents written with ink are

completely dry.

■ Documents to be faxed must be from

5.8 to 8.5 in. (147.3 to 215.9 mm) wide and 5.8 to 14 in. (147.3 to 356 mm) long.

CAUTION

DO NOT pull on the document while it is

feeding.

1 - 7

Using the scanner glass

Close the document cover.

Introduction

You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.

Document 11 in. (215.9 to 297.4 mm)).

can be up to letter/A4 size (8.5 to

Note

To use the scanner glass, the ADF must be empty.

Lift the document cover.

Using the document guidelines on the

left, center the document face down on the scanner glass.

Place documents Face Down on the scanner glass.

CAUTION

If the document is a book or is thick, do not slam the cover or press on it.

1 - 8

Chapter 1

About paper

Recommended paper

To get the best print quality, we suggest using the following paper.

Paper Type Item

Plain paper Xerox 4200DP 20 lb

Hammermill Laser Paper 24 lb

(Xerox Premier 80 g/m (Xerox Business 80 g/m (M-real DATACOPY 80 g/m

(IGEPA X-Press 80 g/m Recycled paper (Xerox Recycled Supreme) Transparency 3M CG 3300 Labels Avery laser label #5160

(Avery laser label L7163)

■ Use paper that is made for plain-paper

copying.

■ Use paper that is 20 to 24 lb (75 to

90 g/m

■ Use neutral paper. Do not use acidic or

alkaline paper.

■ Use long-grain paper.

■ Use paper with a moisture content of

approximately 5%.

)

Choosing acceptable paper

We recommend that you test paper (especially special sizes and types of paper) on the MFC before purchasing large quantities.

For optimum printing, use a recommended type of paper, especially for plain paper and transparencies. For more information on paper specifications, call your nearest authorized sales representative or the place where you purchased your MFC.

■ Use labels or transparencies that are

)

designed for use in laser printers.

■ If you are using special paper and the

MFC has problems feeding it from the paper tray, try again using the manual feed slot.

■ You can use recycled paper in this MFC.

1 - 9

Introduction

0.08 i

CAUTION

Do not use the following types of paper or envelopes; they may cause a paper jam and

damage your machine.

Do not use:

• Inkjet paper;

• Coated paper, such as vinyl coated paper;

• Pre-printed or highly textured paper, or paper with an embossed letterhead;

• Label sheets that have had any labels removed;

• Paper that has been previously printed on;

• Paper that cannot be arranged uniformly when stacked;

• Paper that is made with a short grain;

• Damaged, curled, wrinkled, or irregularly shaped paper.

n. (4 mm) or longer

0.08 in. (4 mm) or longer

Do not use:

• Envelopes that have a baggy construction;

• Envelopes that are embossed (have raised writing on them);

• Envelopes that have clasps on them;

• Envelopes that are not sharply creased;

• Envelopes that are pre-printed on the inside.

Paper capacity of the paper trays

Paper size Paper types No. of sheets

Paper Tray A4, Letter, Legal, Executive,

A5, A6, B5 and B6

Manual feed slot Width: 2.75 - 8.5 in. (69.9 -

215.9 mm) Length: 4.56 - 16 in. (116 -

406.4 mm)

Plain paper, Recycled paper up to 250 Transparency up to 10 Plain paper, Recycled paper,

Bond paper, Envelope, Labels and Transparency

1 - 10

Chapter 1

How to load paper

To load paper or other media in the paper tray

Pull the paper tray completely out of the

MFC.

While pressing the paper guide release

lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.

Fan the stack of paper well to avoid

paper jams and mis-feeds.

Put paper in the paper tray.

Maximum paper mark

Put the paper tray firmly back in the

MFC and unfold the output paper tray support flap before you use the MFC.

Note

For Legal size paper, press in the inside latches and pull out the back of the paper tray.

1 - 11

Output Paper Tray Support Flap

Note

When you put paper in the paper tray, please remember the following:

■ Check that the paper is flat in the tray and

below the maximum paper mark, and that the paper guides are touching the sides of the paper stack.

■ The side to be printed on must be face

down.

Introduction

To load paper or other media in the manual feed slot

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

1 Slide the paper guides to fit the paper

size.

Using both hands put one sheet of paper

in the manual feed slot until you feel the front edge of the paper touch the paper feed roller. Let go of the paper when you feel the MFC feed the paper in a short distance.

Note

When you put paper in the manual feed slot, please remember the following:

■ The side to be printed on must be face up.

■ Put the leading edge (top of the paper) in

first and push it gently into the slot.

■ Make sure that the paper is straight and in

the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

■ Do not put more than one sheet or

envelope in the manual feed slot at a time or you may cause the MFC to jam.

■ To easily remove a small printout from the

output tray, lift up the scanner cover by using both hands as shown in the illustration.

You can still use the MFC while the scanner cover is up. To close the scanner cover, push it down with both hands.

1 - 12

Chapter 1

About fax machines

Custom features

Do you have Voice Mail on the phone line?

If you have Voice Mail on the phone line where you will install your new MFC, there is

a strong possibility that Voice Mail and the MFC may conflict with each other while receiving incoming calls.

Why should there be problems?

Since both the MFC and Voice Mail will pick up the call, after the number of rings you have set, each of them has the ability to keep the other from receiving calls.

For example, if Voice Mail is set to answer after two rings and your MFC is set to answer after four, Voice Mail will stop your MFC from receiving faxes.

If you set Voice Mail and the Brother MFC to answer after the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Voice Mail nor the MFC can pass the call back to the other after the call has been answered.

How can you avoid possible problems?

A very good way to avoid problems like the one mentioned, is to get a second phone number on your present phone line.

Many people with Voice Mail choose an alternative service, which is called “Distinctive Ring”, and they are very satisfied with it. (See Distinctive Ring on page A-1.)

Another way to avoid possible problems is to replace Voice Mail with an answering machine. Your Brother MFC is designed to work with an answering machine or TAD (telephone answering device). (See Connecting an external telephone answering device (TAD) on page A-5.)

1 - 13

Introduction

Fax tones and handshake

When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Start and they will continue for about 60 seconds after dialing. During that time, the sending machine must begin the “handshake” or connection with the receiving machine.

Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You will soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message.

The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows

Receiving.

If your MFC is set to the Fax Only mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, your MFC will continue to send the “chirps” for about 40 seconds, and the LCD continues to

Receiving. To cancel receiving, press

show

Stop/Exit.

ECM (Error Correction Mode)

The Error Correction Mode (ECM) is a way for the MFC to check a fax transmission while it is in progress. If the MFC detects errors during fax transmission, it resends the pages of the fax that had an error. ECM transmissions are only possible between fax machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the MFC.

If this feature stops working, delete your faxes from the memory.

The fax ‘handshake’ is the time in which the sending machine’s CNG tones and the receiving machine’s “chirps” overlap. This must be for at least 2 to 4 seconds, so both machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialed. So it is important for the receiving machine to answer the call in as few rings as possible.

1 - 14

Getting started

Initial setup

Setting the Date and Time

When the MFC is not in use it will display the date and time. If you set up the Station ID the date and time displayed by your MFC will be printed on every fax you send. If there is a power failure, you may have to reset the date and time. No other settings will be affected.

Press Menu/Set, 0, 2.

Initial Setup

2.Date/Time

Enter the last two digits of the year.

Press Menu/Set.

Enter two digits for the month.

Press Menu/Set. (For example, enter 09 for September,

or 10 for October.)

Setting Tone and Pulse dialing mode (For Canada only)

Press Menu/Set, 0, 4.

Initial Setup

4.Tone/Pulse

Press ▲ or ▼ to select Pulse (or Tone).

Press Menu/Set.

Press Stop/Exit.

Enter two digits for the day.

Press Menu/Set. (For example, enter 06 for 6th.)

Enter the time in 24-Hour format.

Press Menu/Set. (For example, enter 15:25 for 3:25 P.M.)

Press Stop/Exit.

The LCD now shows the date and time whenever the MFC is idle in Fax mode.

When the MFC is in Sleep mode, the LCD shows page 2-6.)

2 - 1

Sleep. (See Sleep Time on

Getting started

Setting the Station ID

You should store your name or company name and fax number so they print on all fax pages you send.

Press Menu/Set, 0, 3.

Initial Setup

3.Station ID

Enter your fax number (up to 20 digits).

Press Menu/Set.

Enter your telephone number (up to 20

digits). Press Menu/Set. (If the telephone number and fax

number are the same, enter the same number again.)

Note

■ You cannot enter a hyphen in the number.

To enter a space press once between numbers.

■ The telephone number you enter is only

used for Cover Page features. (See Composing the electronic Cover Page on page 3-9.)

Use the dial pad to enter your name (up

to 20 characters). (See Entering Text on page B-9.)

Press Menu/Set.

Press Stop/Exit.

▲

Note

If the Station ID has already been programmed, the LCD will ask you to press 1 to make a change or 2 to exit without changing.

NOTICE (For USA)

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business, other entity or individual.

To program this information into your MFC, see Setting the Date and Time on page 2-1 and Setting the Station ID on page 2-2.

2 - 2

Chapter 2

General Setup

Setting the Mode Timer

The MFC has three temporary mode keys on the control panel: Fax, Scan and Copy. You can change the number of seconds or minutes the MFC takes after the last Scan or Copy operation before it returns to Fax mode. If you select you used last.

Press Menu/Set, 1, 1.

Press ▲ or ▼ to select 0 Sec,

30 Secs, 1 Min, 2 Mins, 5 Mins or Off.

Press Menu/Set.

Press Stop/Exit.

Off, the MFC stays in the mode

General Setup

1.Mode Timer

Setting the Paper Type

To get the best print quality, set the MFC for the type of paper you are using.

Press Menu/Set, 1, 2.

General Setup

2.Paper Type

Press ▲ or ▼ to select Plain, Thin,

Thick, Thicker, Transparency or Recycled Paper.

Press Menu/Set.

Press Stop/Exit.

Note

■ The MFC ejects paper with printed

surfaces face down onto the output paper tray in the front of the MFC. When you use transparencies or labels, remove each sheet immediately to prevent smudging or paper jams.

■ You can select Transparency in Step 2

Letter, Legal or A4 paper size

only if was selected as the paper size (Menu/Set, 1, 3).

2 - 3

Getting started

Setting the Paper Size

You can use eight sizes of paper for printing copies: Letter, Legal, A4, B5, A5, B6, A6 and Executive and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the paper tray, you will need to change the paper size setting at the same time so your MFC can fit an incoming fax or a reduced copy on the page.

Note

If you selected Transparency as the paper type (Menu/Set, 1, 2) you will only be able to

Letter, Legal or A4 size paper in

select Step 2.

Press Menu/Set, 1, 3.

General Setup

3.Paper Size

Press ▲ or ▼ to select Letter, Legal,

A4, A5, A6, B5, B6 or Executive.

Press Menu/Set.

Setting the Ring Volume

You can turn the ring Off or you can select the ring volume level.

Press Menu/Set, 1, 4, 1.

Volume

1.Ring

Press ▲ or ▼ to select Low, Med, High

Off.

or Press Menu/Set.

Press Stop/Exit.

—OR— You can adjust the ring volume when your

MFC is idle (not being used).

▲

In mode (Fax), press or to adjust the volume level. Every time you press these keys, the MFC will ring so you can hear the active setting as the LCD shows it. The volume changes with each key press. The new setting will stay until you change it again.

▲

Press Stop/Exit.

2 - 4

Chapter 2

Setting the Beeper Volume

You can change the beeper volume. The default setting is the MFC will beep when you press a key, make a mistake, or after you sent or received a fax.

Press Menu/Set, 1, 4, 2.

Volume

2.Beeper

Press ▲ or ▼ to select Low, Med, High

Off.

or Press Menu/Set.

Press Stop/Exit.

Med. When the beeper is on,

Setting the Speaker Volume

You can adjust the MFC’s one-way speaker volume.

Press Menu/Set, 1, 4, 3.

Volume

3.Speaker

Turning on Automatic Daylight Savings Time

You can set the MFC to change automatically for Daylight Savings Time. It will reset itself forward one hour in the Spring and backward one hour in the Fall. Make sure you have set the correct day and time in the setting.

Date/Time

1 Press Menu/Set, 1, 5.

General Setup

5.Auto Daylight

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

Toner Save

You can conserve toner using this feature. When you set Toner Save to appears lighter. The default setting is

Press Menu/Set, 1, 6, 1.

On, print

Off.

Press ▲ or ▼ to select Low, Med, High

Off.

or Press Menu/Set.

Press Stop/Exit.

—OR— In Fax mode , you can adjust the

speaker volume by pressing Hook, and then selecting a speaker volume level.

Press or to adjust the volume level. The LCD shows the setting you are choosing. Each key press changes the volume to the next setting. The new setting will remain until you change it again.

2 - 5

▲

Ecology

1.Toner Save

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

Getting started

Sleep Time

Setting the Sleep Time reduces power consumption by turning off the fuser inside the MFC while it is idle. You can choose how long the MFC is idle (from 00 to 99 minutes) before it goes into sleep mode. The timer is automatically reset when the MFC receives a Fax or PC data or makes a copy. The factory setting is 05 minutes. While the MFC is in sleep mode you will see If you try to print or copy in sleep mode, there will be a short delay while the fuser warms up to its working temperature.

Press Menu/Set, 1, 6, 2.

Ecology

2.Sleep Time

Use the dial pad to enter the length of

time the MFC is idle before it goes into sleep mode (00 to 99).

Press Menu/Set.

Sleep on the LCD.

Setting the LCD Contrast

You can change the contrast to help the LCD look lighter or darker.

Press Menu/Set, 1, 7.

General Setup

7.LCD Contrast

Press ▲ or ▼ to select Light or Dark.

Press Menu/Set.

Press Stop/Exit.

Note

■ If you want to turn off sleep mode, press

and Options simultaneously in

Start Step 2.

■ If the MFC is in Sleep Mode when you

change the Sleep Time, the new setting will take effect the next time the MFC copies, prints or is turned off and on.

2 - 6

Chapter 2

Security

You can set up your MFC with multiple levels of security using TX Lock (MFC-7420 only), Memory Security (MFC-7820N only) and Setting Lock.

TX Lock (MFC-7420 only)

TX Lock lets you prevent unauthorized access to the MFC. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turn on TX Lock, so they won’t be lost.

While TX Lock is on, the following operations are available:

■ Receiving faxes

■ Fax Forwarding

(if Fax Forwarding was already on)

■ Paging

(if Paging was already on)

■ Remote Retrieval

(if Fax Storage was already on)

■ PC Fax Receive

(if PC Fax Receive was already on)

While TX Lock is on, the following operations are NOT available:

■ Sending faxes

■ Copying

■ PC printing

■ PC scanning

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the TX Lock password,

please call Brother Customer Service. (See Brother numbers on page i.)

Press Menu/Set, 1, 8, 1.

Security

1.TX Lock

Enter a four-digit number for the

password. Press Menu/Set. If you are entering the password for the

first time, the LCD shows

Re-enter the password.

Press Menu/Set.

Press Stop/Exit.

Verify:.

Changing the TX Lock password

Press Menu/Set, 1, 8, 1.

Press ▲ or ▼ to select Set Password.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Note

To print the faxes in memory, turn off TX Lock.

2 - 7

Enter a four-digit number for the new

password. Press Menu/Set.

If the LCD shows Verify:, re-enter the

new password. Press Menu/Set.

Press Stop/Exit.

Getting started

Turning TX Lock on

1 Press Menu/Set, 1, 8, 1.

Security

1.TX Lock

Press ▲ or ▼ to select Set TX Lock.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set. The MFC goes offline and the LCD

shows

Turning TX Lock off

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

TX Lock is automatically turned off.

Note

If you enter the wrong Password, the LCD shows The MFC will stay in TX Lock Mode until the registered password is entered.

TX Lock Mode.

Wrong Password and stays offline.

Memory Security (MFC-7820N only)

Memory Security lets you prevent unauthorized access to the MFC. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turn on Memory Security, so they won’t be lost.

While Memory Security is on, the following operations are available:

■ Receiving faxes into memory

(limited by memory capacity)

■ Fax Forwarding

(if Fax Forwarding was already on)

■ Paging

(if Paging was already on)

■ Remote Retrieval

(if Fax Storage was already on)

While Memory Security is on, the following operations are NOT available:

■ Printing received faxes

■ Sending faxes

■ Copying

■ PC printing

■ PC scanning

Note

■ To print the faxes in memory, turn off

Memory Security.

■ You must turn off PC Fax Receive before

you can turn on Memory Security. (See Turning off Remote Fax Options on page 6-3.)

2 - 8

Chapter 2

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the Memory Security

password, please call Brother Customer Service. (See Brother numbers on page i.)

Press Menu/Set, 1, 8, 1.

Security

1.Mem Security

Enter a four-digit number for the

password. Press Menu/Set.

If you are entering the password for the first time, the LCD shows

Re-enter the password.

Press Menu/Set.

Press Stop/Exit.

Changing the Memory Security password

Verify:.

Turning Memory Security on

1 Press Menu/Set, 1, 8, 1.

Security

1.Mem Security

Press ▲ or ▼ to select Set Security.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set. The MFC goes offline and the LCD

shows

Note

If there is a power failure, the data in the memory will remain for up to 4 days.

Turning Memory Security off

Press Menu/Set.

Enter the registered four-digit password.

Memory Security is automatically turned

off and the LCD shows the date and time.

Secure Mode.

Press Menu/Set, 1, 8, 1.

Press ▲ or ▼ to select Set Password.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Enter a four-digit number for the new

password. Press Menu/Set.

If the LCD shows Verify:, re-enter the

new password. Press Menu/Set.

Press Stop/Exit.

2 - 9

Note

If you enter the wrong Password, the LCD shows The MFC will stay in Secure Mode until the registered password is entered.

Wrong Password and stays offline.

Getting started

Setting Lock

Setting Lock lets you prevent unauthorized access to the MFC settings.

While Setting Lock is operations are NOT available without password:

■ Date & Time

■ Station ID

■ Set Quick-Dial (One-Touch Dial,

Speed-Dial and Setup Groups)

■ Mode Timer

■ Paper Type

■ Paper Size

■ Volume

■ Auto Daylight

■ Ecology

■ LCD Contrast

■ Security (TX Lock or Memory Security and

Setting Lock)

On, the following

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the Setting Lock password,

please call Brother Customer Service. (See Brother numbers on page i.)

Press Menu/Set, 1, 8, 2.

Security

2.Setting Lock

Enter a four-digit number for the

password. Press Menu/Set.

If you are entering the password for the first time, the LCD shows

Re-enter the password.

Press Menu/Set.

Verify:.

Press Stop/Exit.

2 - 10

Chapter 2

Changing the Setting Lock password

1 Press Menu/Set, 1, 8, 2.

Press ▲ or ▼ to select Set Password.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Enter a four-digit number for the new

password. Press Menu/Set.

If the LCD shows Verify:, re-enter the

new password. Press Menu/Set.

Press Stop/Exit.

Turning Setting Lock on

Press Menu/Set, 1, 8, 2.

Security

2.Setting Lock

Turning Setting Lock off

1 Press Menu/Set, 1, 8, 2.

Security

2.Setting Lock

Enter the registered four-digit password.

Press Menu/Set twice.

Press Stop/Exit.

Note

If you enter the wrong Password, the LCD shows in Setting Lock mode until the registered password is entered.

Wrong Password. The MFC will stay

Press ▲ or ▼ to select On.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Press Stop/Exit.

2 - 11

Setup Send

How to enter Fax mode

Before sending faxes or changing fax send or receiving settings, make sure (Fax) is

illuminated in green. If it is not, press (Fax) to enter Fax mode. The default setting

is Fax mode.

How to dial

One-Touch Dialing

Press the One-Touch key of the location you want to call. (See Storing One-Touch numbers on page 5-1.)

Note

To dial One-Touch numbers 5 to 8, hold down

Shift as you press the One-Touch key.

Speed-Dialing

Press Search/Speed Dial, #, and then the three digit Speed-Dial number. (See Storing Speed-Dial numbers on page 5-2.)

You can dial in any of the following ways.

Manual dialing

Press all of the digits of the phone or fax number.

Three-digit number

Note

If the LCD shows Not Registered when you enter the One-Touch or Speed-Dial number, a number has not been stored at this location.

3 - 1

Chapter 3

You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the navigation keys to search. (See Storing One-Touch

numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

To search numerically

Fax Redial

If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and

Start. Redial/Pause only works if you dialed from

the control panel. If you are sending a fax automatically and the line is busy, the MFC will automatically redial one time after five minutes.

Note

In Real Time TX the automatic redial feature does not work when using the scanner glass.

To search alphabetically*

* To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for.

3 - 2

How to Fax

Setup Send

To send more than one page, press 1

and go to Step 5.

Faxing from the ADF

1 If it is not illuminated in green, press

(Fax).

Put the document face up in the ADF.

Dial the fax number.

Press Start. The MFC starts scanning the document.

Faxing from the scanner glass

You can use the scanner glass to fax pages of a book. The documents can be up to letter size. Put the document face down on the scanner glass.

Note

Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple page document.

If it is not illuminated in green, press

Next Page?

1.Yes 2.No(Send)

—OR— To send a single page, press 2 (or press

Start again). The MFC starts sending the document.

Place the next page on the scanner

glass.

Set Next Page Then Press Set

Press Menu/Set. The MFC starts scanning the page.

(Repeat Steps 4 and 5 for each additional page.)

Automatic transmission

This is the easiest way to send a fax.

Do not pick up the handset of the external phone or press Hook to listen for a dial tone.

Press Start immediately after dialing. (For an example of automatic faxing, follow the steps in Faxing from the ADF on page 3-3.)

(Fax).

Load your document on the scanner

glass.

Dial the fax number.

Press Start. The MFC starts scanning the first page.

3 - 3

Chapter 3

Manual transmission

Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax.

1 If it is not illuminated in green, press

(Fax).

Load your document.

Pick up the handset

phone and listen for a dial tone.

—OR— Press Hook and listen for a dial tone.

On the external phone, dial the fax

number you want to call. If you pressed Hook, dial using the MFC dial pad.

When you hear the fax tone, press

Start.

If you picked up the handset of an

external phone, replace it.

of the external

Sending a fax at the end of a conversation

At the end of a conversation you can send a fax to the other party before you both hang up.

1 Ask the other party to wait for fax tones

(beeps) and then to press Start or Send key before hanging up.

If it is not illuminated in green, press

(Fax).

Load your document.

Press Start.

Replace the external phone’s handset.

Out of Memory message

If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax.

If you get an scanning a subsequent page, you will have the option to press Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.

Out of Memory message while

3 - 4

Note

If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time. (See Real Time Transmission on page 3-7.)

Setup Send

Basic sending operations

Sending faxes using multiple settings

When you send a fax you can choose any combination of these settings: cover page, contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission.

If it is not illuminated in green, press

(Fax).

After each setting is accepted, the LCD will ask if you want to enter more settings:

Other Settings

1.Yes 2.No

Contrast

If your document is very light or very dark, you may want to change the contrast.

Light to send a light document.

Use

Dark to send a dark document.

Use

If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 1.

Setup Send

1.Contrast

Press ▲ or ▼ to select Auto, Light or

Dark.

Press Menu/Set.

Press 1 to select more settings. The

LCD will return to the menu.

—OR— Press 2 if you have finished choosing

settings and go to the next step.

Setup Send

3 - 5

Chapter 3

Fax Resolution

After you load the document, you can use Resolution to change the setting temporarily

(for this fax only). In Fax mode , press Resolution and

you want, and then press Menu/Set. —OR— You can change the default setting:

If it is not illuminated in green, press

Load your document.

Press Menu/Set, 2, 2, 2.

Setup Send

2.Fax Resolution

Press ▲ or ▼ to select the resolution

you want.

▲ or ▼ to select the setting

(Fax).

Dual Access

You can dial a number, and begin scanning the fax into memory—even when the MFC is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number.

Note

■ The number of pages you can scan into

the memory will vary depending on the data that is printed on them.

■ If you get an Out of Memory message

while scanning the first page of a fax, press Stop/Exit to cancel scanning. If you get an scanning a subsequent page, you can press Start to send the pages scanned so far, or press Stop/Exit to cancel the operation.

Out of Memory message while

Press Menu/Set.

Standard Suitable for most typed

documents.

Fine Good for small print and

transmits a little slower than Standard resolution.

S.Fine Good for small print or

artwork and transmits slower than Fine resolution.

Photo Use when the document

has varying shades of gray or is a photograph. This has the slowest transmission time.

3 - 6

Setup Send

Real Time Transmission

When you are sending a fax, the MFC will scan the documents into the memory before sending. Then, as soon as the phone line is free, the MFC will start dialing and sending.

If the memory is full, the MFC will send the document in real time (even if

Real Time TX is set to Off).

Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set

Real Time TX to On for all documents or Next Fax:On or Next Fax:Off for the

next fax only.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 5.

Setup Send

5.Real Time TX

To change the setting, press ▲ or ▼ to

On, Next Fax:On,

select

Next Fax:Off or Off.

Press Menu/Set.

Note

In Real Time Transmission, the automatic redial feature does not work when using the scanner glass.

Broadcasting

Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers and up to 50 manually dialed numbers in the same broadcast.

Press Menu/Set between each of the numbers. Use Search/Speed Dial to help you choose the numbers easily. (To set up Group dial numbers, see Setting up Groups for Broadcasting on page 5-3.)

After the broadcast is finished, a Broadcast Report will be printed to let you know the results.

If it is not illuminated in green, press

(Fax).

Load your document.

Enter a number using One-Touch,

Speed-Dial, a Group number, Search or manual dialing using the dial pad.

Press Menu/Set.

After you have entered all the fax

numbers, press Start.

3 - 7

Chapter 3

Note

■ If you did not use up any of the numbers

for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 258 different numbers.

■ The available memory will vary depending

on the types of jobs in the memory and the number of locations used for broadcasting. If you broadcast to the maximum numbers available, you will not be able to use Dual Access and Delayed fax.

■ Enter the long dialing sequence numbers

as you would normally, but remember that each One-Touch and Speed-Dial number counts as one number, so the number of locations you can store becomes limited. (See Access codes and credit card numbers on page 5-4.)

■ If the memory is full, press Stop/Exit to

stop the job or if more than one page has been scanned, press Start to send the portion that is in the memory.

Checking job status

Check which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows

Press Menu/Set, 2, 6.

If you have more than one job waiting,

press

Press Stop/Exit.

No Jobs Waiting.)

Fax

6.Remaining Jobs

▲ or ▼ to scroll through the list.

Canceling a fax in progress

If you want to cancel a fax, while the MFC is scanning, dialing or sending it, press

Stop/Exit.

3 - 8

Setup Send

Canceling a scheduled job

You can cancel a fax job that is stored and waiting in the memory.

Press Menu/Set, 2, 6.

Fax

6.Remaining Jobs

Any jobs that are waiting will appear on the LCD.

If you have more than one job waiting,

▲ or ▼ to select the job you want

press to cancel.

Press Menu/Set. —OR— If you only have one job waiting, go to

Step 3.

Press 1 to cancel.

To cancel another job go to Step 2. —OR— Press 2 to exit without canceling.

Press Stop/Exit.

Advanced sending operations

Composing the electronic Cover Page

The Cover Page is sent to the receiving party’s machine. Your Cover Page includes the name or number stored in the One-Touch or Speed-Dial memory. If you are dialing manually, the name is left blank.

The Cover Page shows your Station ID and the number of pages you’re sending. (See Setting the Station ID on page 2-2.) If you have Cover Page set to (Menu/Set, 2, 2, 7), the number of pages is left blank.

You can select a comment to include on your Cover Page.

1.Comment Off

2.Please Call

3.Urgent

4.Confidential

Instead of using one of the preset comments, you can enter two personal messages of your own, up to 27 characters long. Use the chart on B-9 for help entering characters. (See Composing your own comments on page 3-10.)

On for all faxes

5.(User Defined)

6.(User Defined)

Most of the temporary to allow you to make changes for each fax you send. However, when you set up your Cover Page and Cover Page Comments, you are changing the default settings so they will be available while faxing.

Setup Send settings are

3 - 9

Chapter 3

Composing your own comments

You can set up two comments of your own.

1 If it is not illuminated in green, press

(Fax).

Press Menu, 2, 2, 8.

Setup Send

8.Coverpage Msg

Press ▲ or ▼ to choose 5 or 6 for your

own comment. Press Menu/Set.

Use the dial pad to enter your

customized comment. Press Menu/Set. (See Entering Text on page B-9.)

Cover page for the next fax only

If you have not yet set your Station ID this feature will not work. Make sure you have programmed the Station ID before continuing. (See Setting the Station ID on page 2-2.) If you only want to send a Cover Page with a particular fax, your MFC will ask you to enter the number of pages you are sending so it can be printed on the Cover Page.

If it is not illuminated in green, press

Press ▲ or ▼ to select one of the

standard or your own comments. Press Menu/Set.

Enter two digits to show the number of

pages you are sending. Press Menu/Set. (For example, press 0, 2 for 2 pages or

enter 0 0 to leave the number of pages blank. If you make a mistake, press to back up and re-enter the number of pages.)

Send a cover page for all faxes

If you have not yet set your Station ID this feature will not work. Make sure you have programmed the Station ID before continuing. (See Setting the Station ID on page 2-2.)

You can set the MFC to send a cover page whenever you send a fax. The number of pages in your fax is not included when you use this setting.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 7.

Setup Send

7.Coverpg Setup

▲

(Fax).

Load your document.

Press Menu, 2, 2, 7.

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select Next Fax:On

Next Fax:Off).

(or Press Menu/Set.

3 - 10

Press ▲ or ▼ to select to select

Off

Press Menu/Set.

If you selected On, press ▲ or ▼ to

select one of the standard or your own comments.

Press Menu/Set.

(or

Setup Send

Using a printed cover page

If you prefer to use a printed cover page that you can write on, you can print the sample page and attach it to your fax.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 7.

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select Print Sample.

Press Menu/Set.

Press Start. Your MFC prints a copy of

your cover page.

Overseas Mode

If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas Mode. After you send a fax using this feature, the feature will turn itself off.

If it is not illuminated in green, press

(Fax).

Delayed Fax

During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4.

1 If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 3.

Setup Send

3.Delayed Fax

Press Menu/Set to accept the displayed

time. —OR— Enter the time you want the fax to be

sent (in 24-hour format). (For example, enter 19:45 for 7:45 PM.) Press Menu/Set.

Note

The number of pages you can scan into the memory depends on the amount of data that is printed on each page.

Load your document.

Press Menu/Set, 2, 2, 9.

Setup Send

9.Overseas Mode

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

3 - 11

Chapter 3

Delayed Batch Transmission

Before sending the delayed faxes, your MFC will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 4.

Setup Send

4.Batch TX

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

Setting up Polled Transmit

Polled Transmit is when you set up your MFC to wait with a document so another fax machine can call and retrieve it. Everyone who is involved in Polling needs to set up their machines for Polling.

Note

■ When someone polls your MFC to receive

a fax, they pay for the call.

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 6.

Setup Send

6.Polled TX

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Note

The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory by using the Canceling a Job menu setting. (See Canceling a scheduled job on page 3-9

3 - 12

Setup Receive

Basic receiving operations

Choosing the Receive Mode

There are four different Receive Modes for your MFC. You can choose the mode that best suits your needs.

LCD How it works When to use it

Fax Only

(automatic receive)

Fax/Tel

(fax and telephone) (with an external or

extension telephone)

External TAD

(with an external answering device only)

Manual

(manual receive) (with an external or

extension telephone)

The MFC automatically answers every call as a fax.

The MFC controls the line and automatically answers every call. If the call is a fax it will receive the fax. If the call is not a fax it will ring (pseudo/double ring) for you to pick up the call.

The external answering device (TAD) automatically answers every call.

Voice messages are stored on the external TAD. If it is a fax call, the MFC receives the fax.

You control the phone line and must answer every call yourse lf unless you a re using the Distinctive Ring feature.

For dedicated fax lines.

Use this mode if you expect to receive lots of fax messages and few telephone calls. You cannot have an answering machine on the same line, even if it is on a separate wall jack on the same line. You cannot use the telephone company’s Voice Mail in this mode.

Use this mode if you have connected an answering machine to your MFC.

The External TAD setting works only with an external answering machine. Ring Delay does not work in this setting.

Use this mode if you do not receive many fax messages, use Distinctive Ring, or if you are using a computer on the same line.

If you answer and hear fax tones, wait until the MFC takes over the call, then hang up. (See Easy Receive on page 4-3.)

4 - 1

Chapter 4

To select or change your Receive Mode

Press Menu/Set, 0, 1.

Initial Setup

1.Receive Mode

Press ▲ or ▼ to select Fax Only,

Fax/Tel, External TAD or Manual.

Press Menu/Set.

Press Stop/Exit.

Current Receive Mode

Fax : Fax Only F/T : Fax/Tel TAD : External TAD Mnl : Manual

Setting the Ring Delay

The Ring Delay sets the number of times the MFC rings before it answers in

Fax/Tel mode. If you have extension

phones on the same line as the MFC or subscribe to the telephone company’s Distinctive Ring service, keep the Ring Delay setting of 4. (See Operation from extension telephones on page A-4 and Easy Receive on page 4-3.)

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 1.

Setup Receive

1.Ring Delay

Press ▲ or ▼ to select how many times

the line rings before the MFC answers (00 - 04).

Press Menu/Set. (If you select 00, the line won’t ring at

all.)

Fax Only or

4 - 2

Press Stop/Exit.

Setup Receive

Setting the F/T Ring Time (Fax/Tel mode only)

If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the MFC will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the MFC receives the fax.)

This pseudo/double-ring happens after the initial ringing from the phone company. Only the MFC rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on any telephone on the same line as the MFC. (See For Fax/Tel mode only on page A-4.)

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 2.

Setup Receive

2.F/T Ring Time

Press ▲ or ▼ to select how long the

MFC will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds).

Press Menu/Set.

Easy Receive

When you use this feature you don’t have to press Start or the Fax Receive Code 51 when you answer a fax call. Selecting allows the MFC to receive fax calls automatically, even if you lift the handset of an extension or external phone. When you

Receiving on the LCD or when you

see hear ‘chirps’ through the handset of an extension phone connected to another telephone wall jack, just replace the handset and your MFC will do the rest.

Note

■ If this feature is set to On, but your MFC

does not connect a fax call when you lift an extension or external phone handset, press the Fax Receive Code 51.

■ If you send faxes from a computer on the

same phone line and the MFC intercepts them, set Easy Receive to

■ Selecting Off means you’ll have to

activate the MFC yourself by lifting the handset of an external or extension phone, and then press Start on the MFC —OR— by pressing 51 if you are not at your MFC. (See Operation from extension telephones on page A-4.)

Off.

Press Stop/Exit.

Note

Even if the caller hangs up during the pseudo/double-ringing, the MFC will continue to ring for the set time.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 3.

Setup Receive

3.Easy Receive

Use ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

4 - 3

Chapter 4

Printing a reduced incoming fax (Auto Reduction)

If you choose On, the MFC automatically reduces an incoming fax to fit on one page of Letter, Legal or A4 size paper. The MFC calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3).

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 5.

Setup Receive

5.Auto Reduction

Use ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

Receiving a fax at the end of a conversation

At the end of a conversation you can ask the other party to fax you information before you both hang up.

1 Ask the other party to place the

document in their MFC and to press Start or Send key.

When you hear the other MFC’s CNG

tones (beeps), press Start.

Replace the external handset.

Printing a fax from the memory

If you have selected Fax Storage (Menu/Set, 2, 5, 1), you can still print a fax from the

memory when you are at your MFC. (See Setting Fax Storage on page 6-2.)

Note

■ Turn on this setting if you receive faxes

that are split onto two pages. However, if the document is too long the MFC may still print on two pages.

■ If left and right margins are cut off, turn on

this setting.

■ When this feature is set to On, the Letter or

Legal faxes people send to you may appear slightly shrunk even though your MFC prints them on Letter, Legal or A4 paper. This is because the MFC has to print the Station ID of the sending machine at the top of the page.

Press Menu/Set, 2, 5, 3.

Remote Fax Opt

3.Print Fax

Press Start.

4 - 4

Setup Receive

Setting the Print Density

You can adjust print density, making your printed pages darker or lighter.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 6.

Setup Receive

6.Print Density

Press ▲ to make the print darker.

—OR—

▼ to make the print lighter.

Press Press Menu/Set.

Press Stop/Exit.

Polling

Setting up Polling Receive

Polling Receive is when you call another fax machine to receive a fax from it.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 7.

Setup Receive

7.Polling RX

Enter the fax number you are polling.

Press Start.

The LCD shows

Setting up Sequential Polling Receive

Your MFC can ask for faxes from several fax units in a single operation (Sequential Polling Receive). Afterwards, a Sequential Polling Report will be printed.

Dialing.

Polling is the process of retrieving faxes from another fax machine.

Everyone who is involved in Polling needs to set up their machines for Polling.

Note

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

■ Some fax machines do not respond to the

Polling feature.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 7.

Setup Receive

7.Polling RX

Enter the fax machines you want to poll

using One-Touch, Speed-Dial, a Group or the dial pad. You must press Menu/Set between each fax number.

Press Start. Your MFC will poll each

number or Group number in turn to receive a fax.

4 - 5

Quick-Dial numbers and dialing

options

Storing numbers for easy dialing

You can set up your MFC to do following types of easy dialing: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number.

Note

If you lose electrical power, the quick-dial numbers that are in the memory will not be lost.

Storing One-Touch numbers

Your MFC has 4 One-Touch keys where you can store 8 fax or phone numbers for automatic dialing. To access numbers 5 to 8, hold down Shift as you press the One-Touch key.

Press Menu/Set, 2, 3, 1.

Set Quick-Dial

1.One-Touch Dial

Press the One-Touch key where you

want to store a number.

Enter the phone or fax number (up to 20

digits). Press Menu/Set.

Use the dial pad to enter the name (up

to 15 characters). Press Menu/Set. (You can use the chart on page B-9 to

help you enter letters.) —OR— Press Menu/Set to store the number

without a name.

Go to Step 2 to store another

One-Touch number. —OR— Press Stop/Exit.

5 - 1

Quick-Dial numbers and dialing options

Storing Speed-Dial numbers

You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the three-digit number, and Start). The MFC can store 200 Speed-Dial numbers.

Press Menu/Set, 2, 3, 2.

Set Quick-Dial

2.Speed-Dial

Use the dial pad to enter a three-digit

Speed-Dial location number. (001 - 200)

(For example, press 005.) Press Menu/Set.

Enter the phone or fax number (up to 20

digits). Press Menu/Set.

Use the dial pad to enter the name (up

to 15 characters). Press Menu/Set. (You can use the chart on page B-9 to

help you enter letters.) —OR— Press Menu/Set to store the number

without a name.

Go to Step 2 to store another

Speed-Dial number. —OR—

Changing One-Touch / Speed-Dial numbers

If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name that has been stored there (or number) and will ask you to do one of the following:

1 Press 1 to change the stored number.

—OR— Press 2 to exit without making a change.

#005:MIKE

1.Change 2.Exit

How to change the stored number or name:

• If you want to change a character, use

• If you want to erase the whole number

Enter a new number.

Press Menu/Set.

Follow the directions beginning at Step

4 in Storing One-Touch Dial numbers and Storing Speed-Dial numbers. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

▲

or to position the cursor under

▲

the character you want to change, and then type over it.

or whole name, press Stop/Exit when the cursor is under the first digit or letter. The characters above and to the right of the cursor will be deleted.

Press Stop/Exit.

5 - 2

Chapter 5

Setting up Groups for Broadcasting

Groups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Start or Search/Speed Dial, #, the three-digit location and Start. First, you’ll need to store each fax number as a One-Touch or Speed-Dial number. Then, you can combine them into a Group. Each Group uses up a One-Touch key or a Speed-Dial location. You can have up to eight Groups, or you can assign up to 207 numbers to one large Group. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

Press Menu/Set, 2, 3, 3.

Set Quick-Dial

3.Setup Groups

Note

The Group number must be between 1 and 8.

4 To include One-Touch or Speed-Dial

numbers in the Group, press them as follows:

For example, for One-Touch number 2, press One-Touch key 2. The LCD shows 009, press Search/Speed Dial, and then 009 on the dial pad

Setup Groups G01: 002#009

Press Menu/Set to accept the numbers

for this Group.

Use the dial pad and the chart on page

B-9 to enter a name for the Group. Press Menu/Set. (For example, type

002. For Speed-Dial location

NEW CLIENTS).

Decide where you wish to store the

Group. —AND— Press a One-Touch key. —OR— Press Search/Speed Dial and enter the

three digit location, and then press Menu/Set.

(For example, press One-Touch key 1 for Group 1.)

Use the dial pad to enter the Group

number (1 to 8).

Setup Groups Setup Group:G01

Press Menu/Set. (For example, press 1 for Group 1.)

Press Stop/Exit.

Note

You can print a list of all One-Touch and Speed-Dial numbers. Group numbers will be marked in the GROUP column. (See Printing reports on page 7-2.)

5 - 3

Quick-Dial numbers and dialing options

Dialing options

Access codes and credit card numbers

Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as One-Touch and Speed-Dial numbers. You can store these long dialing sequences by dividing them and setting them up on separate One-Touch and Speed Dial numbers in any combination. You can even include manual dialing using the dial pad. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

For example, perhaps you have stored ‘555’ on One-Touch key 1 and ‘7000’ on One-Touch key 2. If you press One-Touch key 1, One-Touch key 2, and Start, you will dial ‘555-7000’.

Pause

Press Redial/Pause to insert a 3.5-second pause between numbers. If you are dialing overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Tone or Pulse (For Canada only)

If you have a Pulse dialing service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals.

Lift the handset of the external phone.

Press # on the MFC’s control panel. Any

digits dialed after this will send tone signals.

When you hang up, the MFC will return to the Pulse dialing service.

To temporarily change a number, you can substitute part of the number with manual dialing using the dial pad. For example, to change the number to 555-7001 you could press One-Touch key 1 and then press 7001 using the dial pad.

5 - 4

Remote Fax Options

Note

You can only use one remote fax option at a time: Fax Forwarding—OR—Paging—OR— Fax Storage—OR—PC FAX Rx—OR—Off.

Setting up Fax Forwarding

When you select Fax Forward, your MFC stores the received fax in the memory. The MFC will then dial the fax number you’ve programmed and forward the fax message.

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Fwd/Page/Store

Press ▲ or ▼ to select Fax Forward.

Press Menu/Set. The LCD will ask you to enter the fax

number to which faxes will be forwarded.

Enter the forwarding number (up to 20

digits). Press Menu/Set.

Press ▲ or ▼ to select Backup

Print:On

Fax Forward Backup Print:On

Press Menu/Set.

or Backup Print:Off.

Note

If you select will also print the fax at your MFC so you will have a copy. This is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine. The MFC-7820N can store faxes up to 4 days if there is a power failure. The faxes stored in the MFC-7420 memory will be deleted.

Press Stop/Exit.

Backup Print:On

, the MFC

Programming your pager number

When Paging is selected, your MFC dials the pager number you’ve programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory.

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Fwd/Page/Store

Press ▲ or ▼ to select Paging.

Enter your pager phone number

followed by # # (up to 20 digits). Press Menu/Set. Do not include the area code if it is the

same as that of your MFC.

6 - 1

For example, press: 1 8 0 0 5 5 5 1 2 3 4 # #.

If your pager needs a PIN, enter the PIN,

press #, press Redial/Pause, enter your fax number followed by ##.

Press Menu/Set. (For example, press:

1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #

—OR— If you do not need a PIN, press

Redial/Pause, enter your fax number followed by ##.

Press Menu/Set. (For example, press:

Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #)

Remote Fax Options

Setting PC Fax Receive

If you select PC Fax Receive, your MFC will temporarily store your received fax messages in its memory, and then automatically send

)

the faxes to your PC. You can then use your PC to view and store those faxes.

When Backup Print is off, your fax messages are automatically erased from your MFC’s memory after they have been successfully sent your PC. When Backup Print is on, your fax messages are erased after they have been successfully printed and sent to the PC.

Press Menu/Set, 2, 5, 1.

Press Stop/Exit.

Note

■ You cannot change a Paging number or

PIN remotely.

■ If you have set Paging, a backup copy of

the received fax will automatically be printed at the MFC.

Setting Fax Storage

If you select Fax Storage, your MFC stores the received fax in the memory. You will be able to retrieve fax messages from another location using the Remote Retrieval commands.

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Fwd/Page/Store

Press ▲ or ▼ to select Fax Storage.

Remote Fax Opt

1.Fwd/Page/Store

Press ▲ or ▼ to select

PC Fax Receive.

Press Menu/Set.

Press ▲ or ▼ to select

Backup Print:On or Backup Print:Off.

PC Fax Receive Backup Print:On

Press Menu/Set.

Press Stop/Exit.

Press Menu/Set.

Press Stop/Exit.

Note

If you have set Fax Storage, a backup copy will automatically be printed at the MFC.

6 - 2

Chapter 6

Note

■ Before you can set up PC Fax Receive or

transfer faxes to your PC you must:

• Connect your MFC to a PC;

• Have the MFL-Pro Suite software installed and PC Fax Receiving running. (For details, see Setting up PC-FAX receiving in the Software User’s Guide on the CD-ROM.)

■ In the event of a power failure, the

MFC-7820N will store your faxes in the memory for up to 4 days; the MFC-7420 memory will be erased. However, if you

Backup Print:On, the MFC will

select print each fax, so you will have a copy if there is a power failure before it is sent to the PC.

■ If you get an error message and the MFC

cannot print the faxes in memory, you can use this setting to transfer your faxes to your PC. (For details, see Error messages on page 11-1.)

■ Memory Security is not available when PC

Fax Receive is on.

Turning off Remote Fax Options

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Fwd/Page/Store

Press ▲ or ▼ to select Off.

Press Menu/Set.

Press Stop/Exit.

Changing Remote Fax Options

If received faxes are left in your MFC’s memory when you change from

PC Fax Receive to another remote fax

option (

Fax Storage, the LCD will ask you the

following message:

—OR—

■ If you press 1, faxes in the memory will be

■ If you press 2, faxes in the memory will not

If received faxes are left in the MFC’s memory when you change to another remote fax option (

Paging or Fax Storage), the LCD will ask

you the following message:

■ If you press 1 and Backup Print is set

■ If you press 2, faxes in the memory will not

Fax Forward, Paging or

Erase All Fax?

1.Yes 2.No

Print All Fax?

1.Yes 2.No

erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.

be erased or printed.

PC Fax Receive from

Fax Forward,

Send Fax to PC?

1.Yes 2.No

On, faxes in the memory will be erased

to before the setting changes. If you press 1

Backup Print is set to Off, faxes in

and the memory will be sent to your PC before the setting changes.

be erased or transferred to your PC.

Note

If you set the remote fax options to Off and received faxes are left in your MFC’s memory, follow the LCD messages that appear after Step 3. (See Changing Remote Fax Options on page 6-3.)

6 - 3

Remote Fax Options

Setting your Remote Access Code

The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ).

1 Press Menu/Set, 2, 5, 2.

Remote Fax Opt

2.Remote Access

Enter a three-digit code using numbers

0-9, or #. Press Menu/Set. (The preset ‘ ’

cannot be changed.)

Note

Do not use the same code as your Fax Receive Code ( 51) or Telephone Answer Code (#51). (See Operation from extension telephones on page A-4.)

Press Stop/Exit.

Note

You can change your code at any time by entering a new one. If you want to make your code inactive, press Stop/Exit in Step 2 to restore the inactive setting (--- ) and press

Menu/Set.

Remote Retrieval

You can call your MFC from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times.

Using your Remote Access Code

Dial your fax number from a telephone

or another fax machine using touch tone.

When your MFC answers, immediately

enter your Remote Access Code (3 digits followed by ).

The MFC signals if it has received fax

messages:

1 long beep — Fax messages

No beeps — No messages

The MFC gives two short beeps to tell

you to enter a command. The MFC will hang up if you wait longer than 30 seconds to enter a command. The MFC will beep three times, if you enter an invalid command.

Press 9 0 to reset the MFC when you’ve

finished.

Hang up.

Note

If your MFC is set to Manual mode and you want to use the remote retrieval features, you can access your MFC by waiting about 2 minutes after it starts ringing, and then entering the Remote Access Code within 30 seconds.

6 - 4

Chapter 6

Remote commands

Follow the commands below to access features when you are away from the MFC. When you call the MFC and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command.

Remote commands Operation details

95 Change the Fax Forwarding,

Paging or Fax Storage settings 1 OFF You can select

messages.

2 Fax Forwarding If you hear one long beep, the change has been accepted. If 3 Paging 4 Fax Forwarding number 6 Fax Storage

96 Retrieve a fax

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased

97 Check the receiving status

1 Fax You can check whether your MFC has received any faxes. If

98 Change the Receive Mode

1 External TAD If you hear one long beep, your change has been accepted. 2 Fax/Tel 3 Fax Only

90 Exit Press 9 0 to exit Remote Retrieval. Wait for the long beep, then

you hear three short beeps, you cannot change it because something has not been set up (for example, perhaps a Fax Forwarding or Paging number had not been registered). You can register your Fax Forwarding number by entering 4. (See Changing your Fax Forwarding number on page 6-6.) Once you have registered the number, Fax Forwarding will work.

You can select messages.

message(s). (See page 6-6.)

from the memory.

yes, you will hear one long beep. If no, you will hear three short beeps.

replace the handset.

Off after you have retrieved or erased all your

after you have retrieved or erased all your

Off

6 - 5

Remote Fax Options

Retrieving fax messages

You can call your MFC from any touch tone phone and have your fax messages sent to a fax machine.

Dial your fax number.

1 2 When your MFC answers, immediately

enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

As soon as you hear two short beeps,

use the dial pad to press 9 6 2.

Wait for the long beep, and then use the

dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by

## (up to 20 digits).

Note

You cannot use and # as dial numbers. However, press # if you want to store a pause.

Hang up after you hear your MFC beep.

Your MFC will call the other fax machine, which will then print your fax messages.

Changing your Fax Forwarding number

You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone.

1 Dial your fax number.

When your MFC answers, immediately

enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

When you hear two short beeps, use the

dial pad to press 9 5 4.

Wait for the long beep, and then use the

dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by ## (up to 20 digits).

Press 9 0 to reset the MFC when you’ve

finished.

Note

You cannot use and # as dial numbers. However, press # if you want to store a pause.

Hang up after you hear your MFC beep.

6 - 6

Printing reports

Fax settings and activity

You need to set up the Transmission Verification Report and Journal Period in the menu table.

Press Menu/Set, 2, 4, 1.

Report Setting

1.Transmission

—OR— Press Menu/Set, 2, 4, 2.

Report Setting

2.Journal Period

Customizing the Transmission Verification Report

You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you

On or On+Image, the report will print

select for every fax you send.

If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Selecting a section of the fax’s first page on the report to help you remember.

When the Verification Report is turned Off or

Off+Image, the Report will only print if there

is a transmission error, with NG in the RESULT column.

On+Image or Off+Image will print

Note

7 - 1

Press Menu/Set, 2, 4, 1.

Report Setting

Transmission

Press ▲ or ▼ to select On,

On+Image Off or Off+Image.

Press Menu/Set.

Press Stop/Exit.

Printing reports

Setting the Journal Period

You can set the MFC to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to

Off, you can print the report by following the

steps on Printing reports. The default setting is

Press Menu/Set, 2, 4, 2.

Report Setting

2.Journal Period

Press ▲ or ▼ to choose an interval.

Press Menu/Set. (If you choose 7 days, the LCD will ask

you to choose a day on which to begin the 7-day countdown.)

Enter the time to begin printing in

24-hour format. Press Menu/Set. (For example: enter 19:45 for 7:45 PM.)

Press Stop/Exit.

Every 50 Faxes.

Printing reports

Following reports are available:

1.Transmission

Prints a Transmission Verification Report for your last transmission.

2.Help List

Prints the Help List so you can see at-a-glance how to quickly program your MFC.

3.Quick-Dial

Lists names and numbers stored in the One-Touch and Speed-Dial memory, in numerical order.

4.Fax Journal

Lists information about the last incoming and outgoing faxes. (TX means Transmit.) (RX means Receive.)

5.User Settings

Lists your settings.

6.Network Config

(MFC-7820N only) Lists your Network settings.

Note

■ If you select 6, 12, 24 hours, 2 or 7 days,

the MFC will print the report at the selected time and then erase all jobs from its memory. If the MFC’s memory becomes full with 200 jobs before the time you selected has passed, the MFC will print the Journal early and then erase all jobs from memory. If you want an extra report before it is due to print, you can print it without erasing the jobs from memory.

■ If you select Every 50 Faxes, the MFC

will print the Journal when the MFC has stored 50 jobs.

How to print a report

Press Reports.

Press ▲ or ▼ to select the report you

want. Press Menu/Set. —OR— Enter the number of the report you want

to print. For example, press 2 to print the Help

List.

7 - 2

‘

Making copies

Using the MFC as a copier

You can use your MFC as a copier, making up to 99 copies at a time.

Enter Copy mode

Before making copies, make sure that

(Copy) is illuminated in green. If it is

not, press (Copy) to enter Copy mode. The default setting is Fax mode. You can

change the number of seconds or minutes that the MFC stays in Copy mode. (See Setting the Mode Timer on page 2-3.)

The printable area of your MFC begins at approximately 0.12 in. (3 mm) from both sides and 0.12 in. (3 mm) from the top or bottom of the paper.

0.12” (3 mm)

Note

This printable area shown above is for a single copy or a 1 in 1 copy using Letter or Legal size paper. The printable area changes with the paper size.

Unprintable area

The LCD shows the default copy setting

Stack Copies:01



Auto

No. of Copies

Contrast

Quality

Stack/Sort

100%

Copy Ratio

Making a single copy

Press (Copy) to illuminate it in

green.

Load your document.

(See Load document on page 1-7.)

Press Start.

Note

To stop copying, press Stop/Exit.

8 - 1

Making copies

Making multiple copies

1 Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

4 Press Start.

Note

To sort the copies, press Options and ▲ or ▼ to select temporary Copy keys on page 8-2.)

Stop copying

To stop copying, press Stop/Exit.

Stack/Sort. (See Using the

Using the temporary Copy keys

When you want to quickly change the copy settings temporarily for the next copy, use the Temporary Copy keys. You can use different combinations.

Temporary Copy keys

Note

■ These settings are temporary, and the

MFC returns to its default settings 60 seconds after copying, unless you have set the Mode Timer to 30 seconds or less. (See Setting the Mode Timer on page 2-3.)

■ You can save the copy settings you use

most often by setting them as default. (See Changing the default copy settings on page 8-8.)

8 - 2

Chapter 8

Changing the temporary copy settings

Enlarging or reducing the image copied

You can select the following enlargement or reduction ratios.

Auto sets the MFC to calculate the reduction

ratio that best fits the size of paper.

Custom(25-400%) allows you to enter a

ratio from 25% to 400%.

Press ▲ or ▼ to select the enlargement

or reduction ratio you want. Press Menu/Set. —OR— Use the dial pad to enter an

enlargement or reduction ratio from

400%.

to Press Menu/Set. (For example, press 5 3 to enter

Press Start.

—OR— Press other temporary copy keys for

more settings.

25%

53%.)

Press

Enlarge/Reduce

Press (Copy) to illuminate it in

green.

Load your document.

Press Enlarge/Reduce.

100%

104% EXE→ LTR

141% A5→ A4

200%

Auto

Custom(25-400%)

50%

70% A4→ A5

78% LGL→ LTR

83% LGL→ A4

85% LTR→ EXE

91% Full Page

94% A4→ LTR

97% LTR→ A4

Note

■ The Auto setting is available only when

loading from the ADF.

■ Special Copy Options 2 in 1(P),

2 in 1(L), 4 in 1(P), 4 in 1(L) or Poster(3 x 3)

Enlarge/Reduce.

■ (P) means Portrait and (L) means

Landscape.

■ After you choose your settings by pressing

Menu/Set, the LCD shows

temporarily.

are not available with

Set

8 - 3

Making copies

Using the Options key

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press Menu Selections Options Page

select select

Quality Auto

Text

Photo

Stack/Sort Stack

Sort

Contrast ▼ - + ▲

▼ - + ▲ ▼ - + ▲



Page Layout

▼ ▼ - + ▲

Off(1 in 1)

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

Poster (3 x 3)

+ ▲

8-5

8-6

Note

The factory settings are shown in Bold.

After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily. Press Start if you have finished choosing settings.

8 - 4

Chapter 8

Quality

You can select the copy quality. The default setting is

Auto Suitable for documents that

Text Suitable for documents

Photo Suitable for copying

2 3

Auto.

contain both text and photographs.

containing only text.

photographs.

Press (Copy) to illuminate it in green.

Load your document.

Use the dial pad to enter the number of copies you want (up to 99).

Press Options and ▲ or ▼ to select

Quality.

Sorting copies using the ADF

You can sort multiple copies. Pages will be stacked in the order (1 2 3), (1 2 3) and so on.

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Stack/Sort.

Press Menu/Set.

Press ▲ or ▼ to select Sort.

Press Menu/Set.

Press Start.

Press Menu/Set.

Press ▲ or ▼ to select the copy quality

you want ( Press Menu/Set.

Press Start.

Auto, Text or Photo).

Contrast

You can adjust copy contrast to make copies darker or lighter.

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Contrast.

Press Menu/Set.

Press ▲ to increase the contrast.

—OR—

▼ to decrease the contrast.

Press Press Menu/Set.

Press Start.

8 - 5

Making copies

Making N in 1 copies (Page Layout)

You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper.

Note

■ Please make sure paper size is set to

Letter, Legal or A4.

■ You can use N in 1 copy feature with

100% copy size only.

■ (P) means Portrait and (L) means

Landscape.

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Page Layout.

If you are using the scanner glass:

After the MFC scans the page,

the LCD shows:

Next Page?

1.Yes 2.No

Press 1 to scan the next page.

Set the next document on the scanner

glass. Press Menu/Set. Repeat Steps 7 and 8 for each page of

the layout.

After all the pages of the document have

been scanned, press 2 to end.

When using the ADF, place document face up in the direction shown below.

2 in 1 (P)

Press Menu/Set.

Press ▲ or ▼ to select 2 in 1 (P),

2 in 1 (L), 4 in 1 (P) or 4 in 1 (L).

Press Menu/Set.

Press Start to scan the document.

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

8 - 6

Chapter 8

When using the scanner glass, place document face down in the direction shown below.

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

Making a poster (Page Layout)

You can create a poster. When you use the Poster feature your MFC divides your document into sections, then enlarges the sections so you can assemble them into a poster. If you want to print a poster, use the scanner glass.

Note

■ Please make sure paper size is set to

Letter, Legal or A4.

■ For Poster copies, you cannot make more

than one copy or use the Enlarge/Reduce key.

Press (Copy) to illuminate it in

green.

Load your document.

Press Options and ▲ or ▼ to select

Page Layout.

Press Menu/Set.

Press ▲ or ▼ to select Poster(3x3).

Press Menu/Set.

Press Start.

The MFC starts scanning the document and prints the pages for the poster.

8 - 7

Making copies

Changing the default copy settings

You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again.

Quality

Press Menu/Set, 3, 1.

Copy

1.Quality

Press ▲ or ▼ to select Auto, Text or

Photo.

Press Menu/Set.

Press Stop/Exit.

Adjusting contrast

You can change the contrast to help an image look sharper and more vivid.

Out of Memory message

If the memory becomes full while you are making copies, the LCD message will guide you through the next step.

If you get an scanning a subsequent page, you will have the option to press Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation.

Note

To gain extra memory, you can turn off Fax Storage. (See Turning off Remote Fax Options on page 6-3.)

—OR— Print the faxes that are in the memory.

(See Printing a fax from the memory on page 4-4.)

When you get an you may be able to make copies if you first print incoming faxes in the memory to restore the memory to 100%.

Out of Memory message while

Out of Memory message,

Press Menu/Set, 3, 2.

Copy

2.Contrast

Press ▲ to increase the contrast.

—OR—

▼ to decrease the contrast.

Press Press Menu/Set.

Press Stop/Exit.

8 - 8

Software and Network Features

The User’s Guide on the CD-ROM includes the Software and Network User’s Guides for features available when connected to a computer (for example, Printing and Scanning). The availability of the features listed below varies by model:

■ Using the machine as a Printer

(See Chapter 1 in the Software User’s Guide on the CD-ROM.)

■ How to Scan

(See Chapter 2 in the Software User’s Guide on the CD-ROM.)

■ Using ControlCenter2.0

(See Chapter 3 in the Software User’s Guide on the CD-ROM.)

■ Using Remote Setup

(See Chapter 4 in the Software User’s Guide on the CD-ROM.)

■ Using Brother PC-FAX software

(See Chapter 5 in the Software User’s Guide on the CD-ROM.)

■ Network Scanning*

■ Network Printing*

Note

See also How to access the complete User’s Guide on page 1-3.

* For MFC-7420 (Optional NC-2200w External Wireless Print/Scan Server required)

For MFC-7820N (See the Software User’s Guide on the CD-ROM.)

9 - 1

Important information

Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.

When programming emergency numbers or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

■

Perform these activities in the off-peak hours, such as early morning or late evening.

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the backside of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

You may safely connect this equipment to the telephone line by means of a standard modular jack, USOC RJ11C.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier products, the REN is separately shown on the label.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer.

If you are not able to solve a problem with your MFC, call Brother Customer Service. (See Brother numbers on page i.)

10 - 1

Chapter 10

WARNING

■

For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.

■

This equipment may not be used on coin service lines provided by the telephone company or connected to party lines.

■

Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

■

This MFC has been certified to comply with FCC standards, which are applied to the USA only. A grounded plug should be plugged into a grounded AC power outlet after checking the rating of the local power supply for the MFC to operate properly and safely.

Federal Communications Commission (FCC) Declaration of Conformity (USA only)

Responsible Party: Brother International Corporation

100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911 USA TEL: (908) 704-1700

declares, that the products Product Name: MFC-7420, MFC-7820N comply with Part 15 of the FCC Rules. Operation

is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna.

■

Increase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

■

Call the dealer or an experienced radio/TV technician for help.

Important

Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment.

Important - about the interface cable

A shield interface cable should be used to ensure compliance with the limits for a Class B digital device.

10 - 2

Important information

Industry Canada Compliance Statement (Canada only)

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Disconnect device

This product must be installed near an AC power outlet that is easily accessible. In case of emergencies, you must disconnect the power cord from the AC power outlet to shut off power completely.

LAN connection (MFC-7820N only)

CAUTION

Do not connect this product to a LAN connection that is subject to over-voltages.

Laser safety

This equipment is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the equipment does not produce hazardous laser radiation.

Since radiation emitted inside the equipment is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation.

FDA regulations

U.S. Food and Drug Administration (FDA) has implemented regulations for laser products manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the United States. The following label on the back of the MFC indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States.

International E

NERGY STAR

Compliance Statement

The purpose of the International E Program is to promote the development and popularization of energy-efficient office equipment.

As an E Ltd. has determined that this product meets the E

NERGY STAR

Partner, Brother Industries,

guidelines for energy efficiency.

NERGY STAR

Manufactured:

BROTHER CORP. (ASIA) LTD. BROTHER BUJI NAN LING FACTORY Gold Garden Industry, Nan Ling Village, Buji,

Rong Gang, Shenzhen, China. This product complies with FDA performance

standards for laser products except for deviations pursuant to Laser Notice No. 50, dated July 26, 2001.

WARNING

Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure.

Internal laser radiation Max. Radiation Power 5 mW Wave Length 770 - 810 nm Laser Class Class 3B

10 - 3

Chapter 10

Important safety instructions

Read all of these instructions.

Save them for later reference.

2 3 Follow all warnings and instructions marked

on the product.

Unplug this product from the wall outlet

before cleaning inside of the MFC. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not place this product on an unstable

cart, stand, or table. The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the

back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.

This product should be operated from the

type of power source indicated on the label. If you are not sure of the type of power available, call your dealer or local power company.

0 Do not allow anything to rest on the power

cord. Do not place this product where people can walk on the cord.

If an extension cord is used with this product,

make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the AC power outlet does not exceed 15 amperes (USA only).

B Do not place anything in front of the MFC that

will block received faxes. Do not place anything in the path of received faxes.

Wait until pages have exited the MFC before

picking them up.

Never push objects of any kind into this

product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and other risks and may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call

In USA: 1-800-284-4357 In Canada: 1-877-BROTHER.

(See Brother numbers on page i.)

This product is equipped with a 3-wire

grounded plug. This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounded plug.

9 Use only the power cord supplied with this

MFC.

10 - 4

Important information

E Unplug this product from the AC power outlet

and refer all servicing to Brother Authorized Service Personnel under the following conditions:

• When the power cord is damaged or frayed.

• If liquid has been spilled into the product.

• If the product has been exposed to rain or water.

• If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

• If the product has been dropped or the cabinet has been damaged.

• If the product exhibits a distinct change in performance, indicating a need for service.

To protect your product against power

surges, we recommend the use of a power protection device (Surge Protector).

To reduce the risk of fire, electric shock and

injury to people, note the following:

• Do not use this product near appliances that use water, a swimming pool or in a wet basement.

• Do not use the MFC during an electrical storm (there is the remote possibility of an electrical shock) or to report a gas leak in the vicinity of the leak.

• Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.

Macintosh and TrueType are registered trademarks of Apple Computer, Inc.

PaperPort and OmniPage OCR are registered trademarks of ScanSoft, Inc.

Presto! PageManager is a registered trademark of NewSoft Technology Corporation.

Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.

All other brand and product names mentioned in this User’s Guide, the Software User’s Guide, and the Network User’s Guide* are registered trademarks of their respective companies.

* MFC-7820N only

H Caution - To reduce the risk of fire, use only

No.26 AWG or larger telecommunication line cord.

10 - 5

Troubleshooting and routine

maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the MFC. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Back Cover Open The back cover is not completely

closed.

Change Drum Soon The drum unit is near the end of its life Use the drum unit until you have a print quality

Comm.Error Poor phone line quality caused a

communication error.

Connection Fail You tried to poll a fax machine that is

not in Polled Waiting mode.

Cooling Down

Wait for a while

Cover is Open The front cover is not completely

Document Jam The document was not inserted or fed

Data Remaining Print data is left in the MFC’s memory. Re-start printing from your computer.

The temperature of the drum unit or toner cartridge is too hot. The MFC will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the MFC shows Cooling Down, and Wait for a while.

closed.

properly, or the document scanned from the ADF was too long.

Print data is left in the MFC’s memory. The USB or Parallel cable was

unplugged while the computer was sending the data to the MFC.

Close the back cover of the MFC.

problem; then replace the drum unit with a new one. See Replacing the drum unit (DR-350) on page 11-28.

Send the fax again or connect the MFC to another telephone line. If the problem continues, call the telep hone compan y and ask them to check your phone line.

Check the other fax machine’s polling setup.

You must wait 20 minutes for it to cool.

Close the front cover of the MFC.

See Document jams on page 11-6. See Using the automatic document feeder (ADF) on

page 1-7.

Press Job Cancel. The MFC will cancel the job and clear it from the memory. Try to print again.

11 - 1

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Disconnected The other person or other person’s fax

machine stopped the call.

Dust on Drum The drum unit needs to be cleaned. See Cleaning the drum unit on page 11-17. DR Mode in Use The MFC is set to Distinctive Ring

mode. You can not change the Receive Mode from Manual to another mode.

Fail to Warm up The fuser unit is too cold. (For MFC-7420) Unit is too Hot The fuser unit is too hot.

Machine too Hot The inside of the machine is too hot. Make sure that you can hear the fan in the MFC

Try to send or receive again.

Set Distinctive Ring to Off. See Turning off the Distinctive Ring on page A-2.

When you turn off the MFC’s power switch its memory will be cleared. (To check if faxes are in the MFC’s memory, see Checking if the MFC has faxes in its memory on page 11-5.) If there are faxes, you need to save them before following the suggestions below. (To save the faxes, see Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page 11-5.) Then, turn off the MFC’s power switch. Check the MFC’s environment. If it is in a location that is too hot or too cold, try to cool or warm the room by turning on the air conditioner or heater. Or, move the MFC to another location. Then, turn on the MFC’s power switch.

(For MFC-7820N) Turn off the MFC’s power switch, and check the MFC’s environment. If it is in a location that is too hot or too cold, try to cool or warm the room by turning on the air conditioner or heater. Or, change the location. Then, turn on the MFC’s power switch. (The MFC can be turn off for up to 4 days without losing faxes stored in the memory.)

spinning and the exhaust outlet isn’t blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the MFC turned on but do not use it for several minutes. If the fan is not spinning, you need to save the faxes before you follow the suggestions below.

(For MFC-7420) When you turn off the MFC's power switch its memory will be cleared. To check whether the MFC has faxes in its memory see Checking if the MFC has faxes in its memory on page 11-5. If there are faxes you need to save them before following the suggestions below. (See Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page 11-5.) Turn off the MFC's power switch and then turn it on again. If the error message continues, leave the MFC for several minutes and try it again.

(For MFC-7820N) Turn off the MFC's power switch and then turn it on again. If the error message continues leave the MFC for several minutes and then try it again. (The MFC can be turned off for up to 4 days without losing faxes stored in the memory.)

11 - 2

Chapter 11

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

No Cartridge The toner cartridge is not installed

properly.

No Paper Fed The MFC is out of paper or paper is not

properly loaded in the paper tray.

No Response/Busy The number you dialed does not

answer or is busy.

Not Registered You tried to access a One-Touch or

Speed Dial number that is not programmed.

Out of Memory The MFC’s memory is full. (Fax sending or copy operation in progress)

Reinstall the toner cartridge.

Refill the paper in the paper tray. —OR— Remove the paper and load it again.

Verify the number and try again.

Set up the One-Touch or Speed Dial number. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

Press Start to send or copy the scanned pages. —OR— Press Stop/Exit and wait until the other operations in

progress have finished and then try again. —OR— Clear the faxes from the memory. (See Out of Memory

message on page 8-8.)

(Printing operation in process) Reduce print resolution. (See Advanced tab in the

Software User’s Guide on the CD-ROM.) —OR— Clear the faxes from the memory. (See Out of Memory

message on page 8-8.)

Paper Jam Inside The paper is jammed inside the MFC. (See Paper jams on page 11-7.) Paper Jam Rear The paper is jammed in the back of the

MFC.

Paper Jam Tray The paper is jammed in the paper tray

of MFC.

Scanner Locked The scanner needs to be reset. (For MFC-7420)

(See Paper jams on page 11-7.)

When you turn off the MFC's power switch its memory will be cleared. To check whether the MFC has faxes in its memory see Checking if the MFC has faxes in its memory on page 11-5. If there are faxes you need to save them before following the suggestions below. (See Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page 11-5.)

Turn off the MFC's power switch and then turn it on again. If the error message continues, leave the MFC for several minutes and try it again.

(For MFC-7820N) Turn off the MFC's power switch and then turn it on

again. If the error message continues leave the MFC for several minutes and then try it again. (The MFC can be turned off for up to 4 days without losing faxes stored in the memory.)

11 - 3

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Toner Life End The toner cartridge and drum unit

Toner Low If the LCD shows Toner Low, you can

Unable to Init.

(Initialize)

Unable to Print

Unable to Scan

Wrong Paper Size Paper is not the correct size. Load the correct size of paper (Letter, Legal or A4) and

assembly may have been installed improperly.

The toner cartridge is used up and printing is not possible.

still print, however, the MFC is telling you that toner is near end of its life and will soon run out.

The MFC has a mechanical problem. (For MFC-7420)

Re-install the toner cartridge and drum unit assembly.

Replace the toner cartridge with a new one. (See Replacing the toner cartridge (TN-350) on page 11-25.)

Order a new toner cartridge now.

Turn off the MFC's power switch and then turn it on again. If the error message continues, leave the MFC for several minutes and try it again.

(For MFC-7820N) Turn off the MFC's power switch and then turn it on

again. If the error message continues leave the MFC for several minutes and then try it again. (The MFC can be turned off for up to 4 days without losing faxes stored in the memory.)

then press Start.

11 - 4

Chapter 11

Checking if the MFC has faxes in its memory

Press Menu/Set, 9, 0, 1.

If the LCD shows No Data, there are no

faxes left in the MFC’s memory. —OR— If the LCD shows

there are faxes in the MFC’s memory.

• You can transfer the faxes to another fax machine. See Forwarding faxes to another fax machine.

• You can transfer the faxes from the MFC’s memory to your PC. See Transferring faxes to your PC.

Enter Fax No.

Forwarding faxes to another fax machine

If you have not set up your Station ID you cannot enter fax transfer mode.

Enter the fax number to which the faxes

will be forwarded.

Press Start.

Note

You can transfer the Fax Journal report to another fax machine by pressing Menu/Set,

9, 0, 2 in Step 1.

Transferring faxes to your PC

You can transfer the faxes from your MFC’s memory to your PC.

Press Stop/Exit.

1 2 Make sure you have installed MFL-Pro

Suite on your PC, and then turn on PC Fax Receiving on the PC. (For details

about PC Fax Receive, see Using Brother PC-FAX software (For Windows

on the CD-ROM.)

Make sure you have set

PC Fax Receive on the MFC. (See

Setting PC Fax Receive on page 6-2.) During setup the LCD will ask if you

want to transfer the faxes to your PC.

To transfer all faxes to your PC, press 1.

—OR— To exit and leave the faxes in the

memory, press 2.

Note

If there is an error on the MFC’s LCD, after the faxes have been transferred disconnect the MFC from the power source for several minutes, and then reconnect it.

) in the Software User’s Guide

11 - 5

Troubleshooting and routine maintenance

Document jams

If the document is jammed, follow the steps below.

Document is jammed in the top of the ADF unit

1 Take out any paper from the ADF that is

not jammed.

Open the ADF cover.

Pull the jammed document out to the

left.

Close the ADF cover.

Press Stop/Exit.

Document is jammed under the document cover

Take out any paper from the ADF that is

not jammed.

Lift the document cover.

2 3 Pull the jammed document out to the

right.

Close the document cover.

Press Stop/Exit.

Document is jammed at the output tray

Pull the jammed document out to the

right.

Press Stop/Exit.

11 - 6

Chapter 11

Paper jams

To clear paper jams, please follow the steps in this section.

WARNING

After you have just used the MFC,

some parts inside the MFC are extremely hot. When you open the front cover or back cover of the MFC, never touch the shaded parts shown in the following diagram.

Open the front cover.

Pull out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.

Paper is jammed inside the MFC

Pull the paper tray completely out of the

MFC.

Pull the jammed paper out of the paper

tray opening.

If you can not remove the drum unit and

toner cartridge assembly easily, do not use extra force. Instead, lift the scanner cover, using both hands to carefully pull the jammed paper up and out of the output tray opening.

11 - 7

Close the scanner cover.

Troubleshooting and routine maintenance

Paper is jammed at back of the MFC

CAUTION

To prevent damage to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram.

Put the drum unit and toner cartridge

assembly back into the MFC.

1 Open the front cover.

Pull out the drum unit and toner

cartridge assembly.

Close the front cover.

Put the paper tray in the MFC.

Open the back cover.

11 - 8

Chapter 11

Pull the tab toward you to open the rear

chute cover.

Pull the jammed paper out of the fuser

unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand.

Close the back cover.

Put the drum unit and toner cartridge

assembly back into the MFC.

Close the front cover.

11 - 9

Paper is jammed inside the drum unit and toner cartridge assembly

Open the front cover.

Pull out the drum unit and toner

cartridge assembly.

Troubleshooting and routine maintenance

Put the toner cartridge back into the

drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit and toner cartridge

assembly back into the MFC.

Hold down the lock lever on the left and

pull the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

Close the front cover.

11 - 10

Chapter 11

If you are having difficulty with your MFC

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com

DIFFICULTY SUGGESTIONS

Printing or R eceiving Faxes

Condensed print and horizontal streaks or the top and bottom of sentences are cut off.

Poor print quality See Improving the print quality on page 11-16. Vertical black lines when receiving Sometimes you may see vertical streaks/black lines on the faxes you receive.

Horizontal streaks; lines are missing.

Received faxes appear as split or blank pages.

Phone Line or Connections

Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse (For

The MFC does not answer when called.

You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

Your MFC’s primary corona wire may be dirty, or the sending party’s fax scanner may be dirty. Clean your primary corona wire (See Cleaning the corona wire on page 11-24), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).

You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again.

If the received faxes are divided and printed on two pages or if you get an extra blank page, your Paper Size setting may not be correct for the paper you are using. (See Setting the Paper Size on page 2-4.) Make sure that auto reduction menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction) on page 4-4.)

Canada only) on page 5-4.) Check all line cord connections. Check power cord connection. Send a manual fax by pressing Hook or by lifting the handset of the external phone and dialing the number. Wait to hear fax receiving tones before pressing Start.

Make sure the MFC is in the correct receiving mode for your setup. (See Basic sending operations on page 3-5.) Check for a dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your MFC, ask your telephone company to check the line.

11 - 11

Troubleshooting and routine maintenance

DIFFICULTY SUGGESTIONS

Sending Faxes

Poor fax send quality Change your resolution to Fine or S.Fine. Make a copy to check your MFC’s

Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’.

Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty.

Handling Incoming Calls

MFC ‘Hears’ Voice as CNG Tone. If Easy Receive is set to On, your MFC is more sensitive to sounds. It may

Sending a Fax Call to the MFC. If you answered on an external or extension phone, press your Fax Receive Code

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an

Menu Setting Difficulties

The MFC beeps when you try to access the Setup Receive and Setup Send menus.

Copy Quality Difficulties

Vertical streaks appear in copies. Sometimes you may see vertical streaks on your copies. Either the scanner or the

scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 11-22.)

There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission

Verification Report, your MFC may be out of memory. To gain extra memory, you can turn off Fax Storage (See Setting Fax Storage on page 6-2), print fax messages in memory (See Printing a fax from the memory on page 4-4) or cancel a Delayed Fax or Polling Job (See Canceling a fax in progress on page 3-8). If the problem continues, ask the telephone company to check your phone line.

If you frequently get transmission errors due to possible interference on the phone line, try changing the Compatibility setting to Basic. (See Compatibility on page 11-20.)

(See Cleaning the scanner glass on page 11-22.)

mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the MFC by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive on page 4-3.)

(default setting is ( 51). When your MFC answers, hang up.

answering machine, an alarm system or other custom feature on a single phone line with your MFC, it may create a problem sending or receiving faxes.

For Example: Your Brother machine handles the Caller ID subscriber services. However, if you subscribe to Call Waiting or some other custom service and its signal comes through the line while your MFC is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting (Menu/Set, 2, 1) and Setup Send setting (Menu/Set, 2, 2) are available only when the MFC is in Fax mode.

primary corona wire is dirty. Clean them both. (See Cleaning the scanner glass on page 11-22 and Cleaning the drum unit on page 11-17.)

11 - 12

Chapter 11

DIFFICULTY SUGGESTIONS

Printer Difficulties

The MFC does not print. Please make sure:

• The MFC is plugged in and the power switch is turned On. —OR—

• The toner cartridge and drum unit are installed properly. (See Replacing the drum unit (DR-350) on page 11-28.)

—OR—

• The interface cable is securely connected between the MFC and computer. (See the Quick Setup Guide.)

—OR—

• The correct printer driver has been installed and selected.

—OR—

• Check to see if the LCD is showing an error message. (See Error messages on page 11-1.)

—OR—

• The MFC is online. Click Start and then Printers and Faxes. Select ‘Brother MFC-7420 or MFC-7820N,’ and right-click. Make sure that “Use Printer Offline” is unchecked.

The MFC prints unexpectedly or it prints garbage.

The MFC prints first couple of pages correctly, then some pages have text missing.

The MFC cannot print full pages of a document. Out of Memory message occurs.

My headers or footers appear when I view my document on the screen but do not appear when I print them.

(For MFC-7420) When you turn off the MFC's power switch its memory will be cleared. To check

whether the MFC has faxes in its memory see Checking if the MFC has faxes in its memory on page 11-5. If there are faxes you need to save them before following the suggestions below (See Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page 11-5).

Turn off the MFC's power switch and then turn it on again. If the error message continues, leave the MFC for several minutes and try it again.

Check the settings in your application software to make sure it is set up to work with your MFC.

(For MFC-7820N) Turn off the MFC's power switch and then turn it on again. If the error message

continues leave the MFC for several minutes and then try it again. (The MFC can be turned off for up to 4 days without losing faxes stored in the memory.)

Check the settings in your application software to make sure it is set up to work with your MFC.

Your computer is not recognizing the MFC’s input buffer full signal. Please make sure you connect the MFC’s cable correctly. (See the Quick Setup Guide.)

Reduce the printing resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.) Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software.

Your MFC can print 62 lines per page. The top two lines and bottom two lines are a restricted area that will not accept print. Adjust the top and bottom margins in your document to allow for this.

11 - 13

Brother MFC-7420, MFC-7820N User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual