Page 1
BASIC USER’S GUIDE
DCP-9270CDN
Version A
UK/IRE
Page 2
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: DCP-9270CDN
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2010 Brother Industries, Ltd.
Page 3
User's Guides and where do I find it?
Which manual? What's in it? Where is it?
Safety and Legal Read this Guide first. Please read the
Safety Instructions before you set up your
machine. See this Guide for trademarks
and legal limitations.
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Basic User's Guide Learn the basic Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
Advanced User's Guide Learn more advanced operations: Copy,
security features, printing reports and
performing routine maintenance.
Software User's Guide Follow these instructions for Printing,
Scanning, Network Scanning and using
the Brother ControlCenter utility.
Network Glossary This Guide provides basic information
about advanced network features of
Brother machines along with
explanations about general networking
and common terms.
Network User's Guide This Guide provides useful information
about wired and wireless network
settings and security settings using the
Brother machine. You can also find
supported protocol information for your
machine and detailed troubleshooting
tips.
Printed / In the box
Printed / In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
i
Page 4
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows
Accessing Brother Support (Macintosh) ................................................................4
Control panel overview ..........................................................................................6
LCD Touchscreen............................................................................................8
Basic Operations .............................................................................................8
Volume settings .....................................................................................................9
Beeper volume ................................................................................................9
2 Loading paper 10
Loading paper and print media ............................................................................10
Loading paper in the standard paper tray (Tray 1) ........................................10
Loading paper in the multi-purpose tray (MP tray) ........................................12
Unscannable and unprintable areas ..............................................................17
Paper settings......................................................................................................18
Paper Size and Type .....................................................................................18
Tray Use in copy mode..................................................................................19
Tray Use in print mode ..................................................................................19
Acceptable paper and other print media..............................................................20
Recommended paper and print media ..........................................................20
Type and size of paper ..................................................................................20
Handling and using special paper .................................................................22
®
)................................................................4
3 Loading documents 25
How to load documents .......................................................................................25
Using the automatic document feeder (ADF) ................................................25
Using the scanner glass ................................................................................26
4 Making copies 27
How to copy .........................................................................................................27
Stop copying..................................................................................................27
Copy settings.................................................................................................27
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5 Printing data from a USB Flash memory drive or digital camera
supporting mass storage 28
Creating a PRN or PostScript® 3™ file for direct printing....................................28
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................29
Changing the default settings for direct print.................................................30
6 How to print from a computer 31
Printing a document.............................................................................................31
7 How to scan to a computer 32
Scanning a document as PDF file using ControlCenter4 (Windows®) ................32
Changing the SCAN key settings ........................................................................35
Before scanning............................................................................................. 35
SCAN key settings.........................................................................................35
Scanning using the SCAN key ......................................................................37
A Routine maintenance 38
Replacing the consumable items.........................................................................38
Replacing a Toner cartridge ..........................................................................42
Replacing the drum unit.................................................................................48
Replacing the belt unit...................................................................................54
Replacing the waste toner box ......................................................................60
Cleaning and Checking the machine ................................................................... 67
Cleaning the outside of the machine .............................................................67
Cleaning the scanner glass ...........................................................................68
Cleaning the laser scanner windows .............................................................69
Cleaning the corona wires .............................................................................73
Cleaning the drum unit ..................................................................................77
Cleaning the paper pick-up rollers................................................................. 83
Calibration .....................................................................................................84
Auto Registration...........................................................................................85
Manual Registration.......................................................................................86
Frequency (Colour Correction) ......................................................................86
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B Troubleshooting 87
Error and maintenance messages .......................................................................87
Document jams....................................................................................................93
Document is jammed in the top of the ADF unit ............................................93
Document is jammed under the document cover ..........................................93
Removing small documents jammed in the ADF...........................................94
Document is jammed at the output tray.........................................................94
Paper jams...........................................................................................................95
Paper is jammed in the MP tray ....................................................................95
Paper is jammed in paper tray 1 or tray 2 .....................................................96
Paper is jammed at the back of the machine ................................................97
Paper is jammed inside the machine.............................................................99
Paper is jammed underneath paper tray 1 ..................................................103
If you are having difficulty with your machine ....................................................106
Improving the print quality..................................................................................112
Machine Information ..........................................................................................119
Checking the Serial Number........................................................................119
Reset functions............................................................................................119
How to reset the machine............................................................................119
C Menu and features 120
On-screen programming ....................................................................................120
Menu table...................................................................................................120
MENU button and mode keys............................................................................120
Menu table .........................................................................................................121
Entering text.......................................................................................................148
D Specifications 149
General..............................................................................................................149
Document Size ..................................................................................................151
Print media.........................................................................................................152
Copy ..................................................................................................................154
Scanner .............................................................................................................155
Printer ................................................................................................................156
Interfaces ...........................................................................................................157
Direct Print feature.............................................................................................158
Scan to USB feature..........................................................................................159
Computer requirements ....................................................................................160
Consumable items .............................................................................................162
Network (LAN) ...................................................................................................163
EIndex 164
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Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM in the box.
1 General Setup
Memory storage
Automatic daylight savings time
Ecology features
LCD screen
User Settings Report
Network Configuration Report
2 Security features
Secure Function Lock 2.0
3 Printing reports
Reports
4 Making copies
Copy settings
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance parts
Packing and shipping the machine
B Options
Optional paper tray (LT-300CL)
Memory board
C Glossary
D Index
v
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vi
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1
1
General information 1
Using the documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
1
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
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Chapter 1
Note
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features Copy,
Printer, Scanner and Network. When you are
ready to learn detailed information about
these operations, read the Advanced User's
Guide, Software User’s Guide, Network
User’s Guide, and Network Glossary that
are on the Documentation CD-ROM.
Viewing Documentation 1
a Turn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
c Click your country.
1
d Point to your language, point to View
Guide, and then click the guide you
want to read.
(Windows® users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
2
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General information
1
Note
Note
Presto! PageManager User’s Guide
• (Windows® users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to be
displayed correctly, you must click on
Allow Blocked Content, then click on
Yes in the Security Warning dialog box.
• (Windows
®
users only)1 For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
Microsoft® Internet Explorer® 6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
(Macintosh)
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 4 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup instructions
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.
Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows
®
)
The complete ScanSoft™
PaperPort™12SE with OCR How-toGuides can be viewed from the Help
section in the ScanSoft™
PaperPort™12SE application.
3
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Chapter 1
Accessing Brother Support (Windows®) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click Brother
CreativeCenter.
), click Brother
), click
), click
)
Accessing Brother Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
Supplies Information.
), click
),
), click
To return to the main page, click Back or
if you have finished, click Exit.
4
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General information
1
5
Page 14
Chapter 1
1
01.01.2011 15:15
MENU
Secure
Print
Direct
Print
Control panel overview 1
1LCD
This is a Touchscreen LCD. You can access
the menus and options by pressing buttons
displayed on the screen.
2 Mode keys:
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
3 Numeric keys
Use these keys to enter text.
4Stop/Exit
Stops an operation or exits from a menu.
5Start:
Colour
Lets you start making copies in full colour.
Mono
Lets you start making copies in black & white.
6 Print Data / Job Cancel
Machine Status Description
Green (blinking)
Data Remaining
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Cancel Printing (All).
Also, this key will flash depending on the
machine’s status.
Ready Mode
The machine is ready to
print, in sleep mode, there
is no print data, or the
power switch is off.
Receiving Data
The machine is either
receiving data from the
computer, processing data
in memory, or printing data.
Print data remains in the
in Memory
Green
machine memory.
6
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1
12
3
4
56
01.01.2011 15:15
MENU
Secure
Print
Direct
Print
General information
7
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Chapter 1
IMPORTANT
123
4
5
6
01.01.2011 15:15
Secure
Print
Direct
Print
MENU
Public
Tray Setting
Beeper
Med
Ecology
LCD Settings
MENU
General Setup
LCD Touchscreen 1
The LCD shows the current machine status
when the machine is idle.
1 Date and Time
Lets you see the date and time.
2 Secure Print
Lets you access the secure print menu.
Active only when the machine has secure print
data.
3 Direct Print
Lets you print data from a USB flash memory
drive or a digital camera supporting mass
storage directly to the machine. (See Printing
data directly from the USB Flash memory drive
or digital camera supporting mass storage
on page 29.)
Active only when you insert a USB flash
memory drive or digital camera in the
machine's USB direct interface.
4 Security indicator
Shows the machine's security status, when the
Secure Function Lock is turned on.
5 Warning icon
Appears when there is an error or maintenance
message; press the Warning icon to view it,
and then press Stop/Exit to return to the
Ready screen.
6MENU
Lets you access the main menu.
Basic Operations 1
To operate the Touchscreen use your finger
to press the menu or option button directly on
the LCD screen.
To display and access all the screen menus
or options in a setting, press a b or d c to
scroll through them.
Press to return to the previous menu.
DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps show how to change a
setting in the machine. In this example the
Back Light setting is changed from Light to
Dark.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
MENU
General Setup
Printer
Print Reports
Network
c Press a or b to display LCD settings.
Press LCD settings.
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General information
1
Backlight
Dim Timer
Light
Off
MENU > General Setup
LCD Settings
Light
Dark
Med
MENU > General Setup > LCD Settings
Backlight
d Press Backlight.
e Press Dark.
f Press Stop/Exit.
Volume settings 1
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key or make a mistake. You
can choose a range of volume levels, from
High to Off.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Beeper.
Press Beeper.
d Press Low, Med, High or Off.
e Press Stop/Exit.
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2
WARNING
Loading paper 2
Loading paper and print media
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by pressing the
buttons on the Touchscreen.
Loading paper in the standard paper tray (Tray 1) 2
You can load up to 250 sheets for Tray 1 and
500 sheets for the optional lower tray
(Tray 2). Paper can be loaded up to the
maximum paper mark (b b b) on the sliding
paper width guide. (For recommended paper
to use, see Paper capacity of the paper trays
on page 21.)
Printing on plain paper, thin paper or
recycled paper from the standard
2
paper tray 2
a Pull the paper tray completely out of the
machine.
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
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Loading paper
2
1
1
b While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
c Fan the stack of paper well to avoid
paper jams and misfeeds.
f Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
1
11
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Chapter 2
1
Loading paper in the multi-purpose tray (MP tray) 2
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, glossy paper, labels,
or envelopes. (For recommended paper to
use, see Paper capacity of the paper trays
on page 21.)
Printing on plain paper, bond paper, labels or glossy paper from the MP tray
a Open the MP tray and lower it gently.
b Pull out the MP tray support and unfold
the flap (1).
2
12
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Loading paper
2
Note
2
1
c Put paper in the MP tray and make sure:
The paper stays under the maximum
paper mark (1).
The top of paper edge is positioned
d Lift up the support flap to prevent paper
from sliding off the face-down output
tray, or remove each page as soon as it
comes out of the machine.
between the arrows (2).
The side to be printed on must be
face up with the leading edge (top of
the paper) in first.
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
13
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Chapter 2
1
Printing on envelopes and thick paper from the MP tray 2
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
a Open the MP tray and lower it gently.
b Pull out the MP tray support and unfold
the flap (1).
c Lift up the support flap to prevent
envelopes or sheets of thick paper from
sliding off the face-down output tray. If
the support flap is closed you should
remove each envelope as soon as it
comes out of the machine.
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Loading paper
2
1
d Put up to 3 envelopes or up to 25 sheets
of thick paper (163 g/m
If you add more envelopes or paper it
may cause a jam. Make sure:
The top edge of the envelope is
positioned between the arrows (1).
The side to be printed on must be
face up.
2
) in the MP tray.
e Open the back cover (Face-up output
tray).
f Pull down the two grey levers, one on
the left-hand side and one on the righthand side, to the envelope position as
shown in the illustration below.
g Close the back cover.
h Send the print data to the machine.
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Chapter 2
Note
i When you have finished printing, open
the back cover and reset the two grey
levers which were pulled down in step f
back to their original positions.
• Remove each printed envelope
immediately to prevent a paper jam.
• If your thick paper curls during printing, put
only one sheet at a time in the MP tray and
open the back cover (face-up output tray)
to let the printed pages exit onto the face-
up output tray.
16
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Loading paper
2
2
2
1
1
Unscannable and unprintable areas 2
The figures below show maximum unscannable and unprintable areas. The unscannable and
unprintable areas may vary depending on the paper size or settings in the application you are
using.
Usage Document
Size
*
Copy
*
a single copy
Letter 4 mm 4 mm
A4 4 mm 4 mm
Top (1)
Bottom (1)
Left (2)
Right (2)
or a 1 in 1 copy
Scan Letter 3 mm 3 mm
A4 3 mm 3 mm
Print Letter 4 mm 4 mm
A4 4 mm 4 mm
17
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Chapter 2
Note
Note
Paper settings 2
Paper Size and Type 2
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document.
You can use the following sizes of paper for
printing copies: A4, Letter, Legal, Executive,
A5, A5 L, A6, B5, B6 and Folio
(8.5 in. × 13 in.).
Following on the paper size setting, you can
set up the machine for the type of paper you
are using. This will give you the best print
quality.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Tray Setting.
Press Tray Setting.
d Do one of the following:
To set the paper type for the
MP Tray press a or b to display
MP Tray.
e Press d or c to display the paper size
options.
Press A4, Letter, Legal,
Executive, A5, A5 L, A6, B5, B6,
Folio or Any.
• The Any option appears only when you
choose the MP tray.
• If you choose Any for the MP Tray Paper
Size: You must choose MP Only for the
Tray Use setting. You cannot use the Any
Paper Size selection for the MP tray when
making N in 1 copies. You must choose
one of the other available Paper Size
selections for the MP tray.
• A5 L and A6 size are not available for
Tray#2.
f Press Thin, Plain, Thick, Thicker,
Recycled Paper or Glossy.
g Press Stop/Exit.
You can choose Glossy for the
MP Tray.
Press MP Tray.
To set the paper type for Tray#1
press a or b to display Tray#1.
Press Tray#1.
To set the paper type for Tray#2
press a or b to display Tray#2.
1
if you installed the
18
Press Tray#2
optional tray.
1
The Tray#2 button will be selectable if the
optional tray is inst alled.
Page 27
Loading paper
2
Note
Tray Use in copy mode 2
You can change the priority tray that the
machine will use for printing copies.
When you choose Tray#1 Only, MP Only
or Tray#2 Only
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
To change the tray setting follow the
instructions below:
1
, the machine pulls the
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Tray Setting.
Press Tray Setting.
d Press a or b to display
Tray Use:Copy.
Press Tray Use:Copy.
Tray Use in print mode 2
You can change the default tray the machine
will use for printing from your computer.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Tray Setting.
Press Tray Setting.
d Press a or b to display
Tray Use:Print.
Press Tray Use:Print.
e Press Tray#1 Only, Tray#2 Only
MP Only, MP>T1>T2
1
The Tray#2 Only or T2 appears only if the
optional tray is installed.
1
or T1>T21>MP.
1
f Press Stop/Exit.
,
e Press Tray#1 Only, Tray#2 Only
MP Only, MP>T1>T2
1
The Tray#2 Only or T2 appears only if the
optional tray is installed.
1
or T1>T21>MP.
f Press Stop/Exit.
• When loading the documents in the ADF
and MP>T1>T2 or T1>T2>MP is selected,
the machine looks for the tray with the
most suitable paper and pulls paper from
that tray. If no tray has suitable paper, the
machine pulls paper from the higher
priority tray.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
1
,
19
Page 28
Chapter 2
Acceptable paper and other print media 2
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, glossy paper,
labels or envelopes.
For best results, follow the instructions below:
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
Recommended paper and print media 2
Paper Type Item
Plain paper
Recycled Paper
Labels Avery laser label L7163
Envelope Antalis River series (DL)
Glossy Paper
Xerox Premier TCF 80 g/m
Xerox Business 80 g/m
Xerox Recycled Supreme
2
80 g/m
International Paper Rey
Color Laser Gloss 140g/m
A4
2
2
2
Type and size of paper 2
The machine feeds paper from the installed
standard paper tray, multi-purpose tray or
optional lower tray.
The name for the paper trays in the printer driver in this Guide are as follows: 2
Tray and optional unit Name
Standard paper tray Tray 1
Multi-purpose tray MP Tray
Optional lower tray Tray 2
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Page 29
Loading paper
2
Paper capacity of the paper trays 2
Paper size Paper types No. of sheets
Paper Tray
(Tray 1)
A4, Letter, Legal, B5,
Executive, A5,
Plain paper, Thin paper
and Recycled paper
up to 250 [80 g/m
2
]
A5 (Long Edge), A6, B6,
1
Folio
Multi-purpose Tray
(MP Tray)
Width: 69.8 to 216 mm
Length: 116 to 406.4 mm
Plain paper, Thin paper,
Thick paper,
Thicker paper,
Bond paper,
50 sheets [80 g/m
3 Envelopes
1 Glossy paper
2
]
Recycled paper,
Envelopes, Labels and
Glossy paper
Optional Lower Tray
(Tray 2)
1
Folio size is 8.5 in. × 13 in. (215.9 mm x 330.2 mm)
A4, Letter, Legal, B5,
Executive, A5, B6,
1
Folio
Plain paper, Thin paper
and Recycled paper
up to 500 [80 g/m
2
]
Recommended paper specifications 2
The following paper specifications are suitable for this machine.
Basis weight
75-90 g/m
Thickness 80-110 μm
Roughness Higher than 20 sec.
Stiffness
90-150 cm
Grain direction Long grain
Volume resistivity
Surface resistivity
Filler
10e
10e
CaCO
Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%
2
3
/100
9
-10e11 ohm
9
-10e12 ohm-cm
(Neutral)
3
Use paper made for plain paper copying.
2
Use paper that is 75 to 90 g/m
.
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
21
Page 30
Chapter 2
IMPORTANT
1
1
Handling and using special paper 2
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
Preprinted paper must use ink that can
withstand the temperature of the
machine’s fusing process 200 degrees
centigrade (392 degrees Fahrenheit).
If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
Types of paper to avoid 2
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1 A curl of 2 mm or greater may cause
jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed,
they may damage your machine. This
damage is not covered under any Brother
warranty or service agreement.
22
Page 31
Loading paper
2
IMPORTANT
Envelopes 2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and printquality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
We recommend that you print a test envelope
to make sure the print results are what you
want.
Types of envelopes to avoid 2
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
• with double flaps as shown in figure
below
• with sealing flaps that are not folded
down when purchased
• with sealing flaps as shown in figure
below
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
• with each side folded as shown in
figure below
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
23
Page 32
Chapter 2
IMPORTANT
Labels 2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
All labels used in this machine must be able
to withstand a temperature of 200 degrees
centigrade (392 degrees Fahrenheit) for a
period of 0.1 seconds.
Types of labels to avoid 2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
• DO NOT feed part used label sheets. The
exposed carrier sheet will damage your
machine.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print
correctly and may cause damage to your
machine.
• DO NOT reuse or insert labels that have
previously been used or are missing a few
labels on the sheet.
24
Page 33
3
IMPORTANT
Note
Loading documents 3
1
2
3
How to load documents
You can make copies, and scan from the ADF
(Automatic Document Feeder) and the
scanner glass.
Using the automatic document feeder (ADF) 3
The ADF can hold up to 50 pages and feeds
each sheet individually. Use standard
80 g/m
before putting them in the ADF.
Document Sizes Supported 3
2
paper and always fan the pages
3
• To scan documents that are not suitable
for the ADF, see Using the scanner glass
on page 26.
• It is easier to use the ADF if you are
loading a multiple page document.
• Make sure documents with correction fluid
or written with ink are completely dry.
a Unfold the ADF document support (1).
Lift up and unfold the ADF document
output support flap (2).
Length: 147.3 to 356.0 mm
Width: 147.3 to 215.9 mm
Weight:
64 to 90 g/m
2
How to load documents 3
• DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
b Fan the pages well.
c Place your document face up top edge
first in the ADF until the LCD display
message changes and you feel it touch
the feed rollers.
d Adjust the paper guides (1) to fit the
width of your document.
1
25
Page 34
Chapter 3
Note
Note
IMPORTANT
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
• To scan non-standard documents, see Using the scanner glass on page 26.
Using the scanner glass 3
You can use the scanner glass to copy or
scan pages of a book one page at a time.
Document Sizes Supported 3
Length: Up to 355.6 mm
Width: Up to 215.9 mm
Weight: Up to 2.0 kg
b Using the document guidelines on the
left and top, place the document face
down in the upper left corner of the
scanner glass.
How to load documents 3
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
c Close the document cover.
If the document is a book or is thick, do not
slam or press on the cover.
26
Page 35
4
Note
Making copies 4
Enlarge/
Reduce
Quality
Duplex Copy
100% OffAuto
Favorite
Copy
4
How to copy 4
The following steps show the basic copy
operation. For details about each option, see
Advanced User's Guide.
a When you want to make a copy, press
(COPY) to illuminate it in blue.
Make sure you are in Copy mode.
The LCD shows:
If the LCD shows Please Wait and the
machine stops copying while you are
making multiple copies, please wait for 30
to 40 seconds until the machine finishes
the colour registrations and cleaning
process of the belt unit.
Stop copying 4
To stop copying, press Stop/Exit.
Copy settings 4
Press COPY and then press d or c to choose
the setting you want. For details about
changing the copy settings, see Copy
settings in Chapter 4 of the Advanced User's
Guide.
You can enter the number of copies
you want by pressing the + and buttons on the Touchscreen.
b Do one of the following to load your
document:
Place the document face up in the
ADF. (See Using the automatic
document feeder (ADF) on page 25.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 26.)
c Press Mono Start or Colour Start.
You can change the following copy settings:
Quality
Enlarge/Reduce
Duplex Copy
Tray Use (Tray Selection)
Brightness
Contrast
Stack / Sort
Page Layout
2in1(ID)
Color Adjust (Saturation)
Set New Default
Factory Reset
Favorite Settings
27
Page 36
Note
Note
Printing data from a USB Flash
2
1
DCP
5
memory drive or digital camera
supporting mass storage
With the Direct Print feature, you do not need
a computer to print data. You can print by just
plugging your USB Flash memory drive into
the machine’s USB direct interface. You can
also connect and print directly from a camera
set to USB mass storage mode.
• Some USB Flash memory drives may not
work with the machine.
• If your camera is in PictBridge mode, you
cannot print data. Please refer to the
documentation supplied with your camera
to switch from PictBridge mode to mass
storage mode.
Creating a PRN or
®
PostScript
direct printing
The screens in this section may vary
depending on your application and
operating system.
a From the menu bar of an application,
click File, then Print.
3™ file for
b Choose Brother DCP-XXXX Printer (1)
and check the Print to file box (2).
Click Print.
c Choose the folder you want to save the
file to and enter the file name if you are
prompted to.
If you are prompted for a file name only,
5
you can also specify the folder you want
to save the file in by entering the
directory name. For example:
C:\Temp\FileName.prn
If you have a USB Flash memory drive
or digital camera connected to your
computer, you can save the file directly
to the USB Flash memory drive.
5
28
Page 37
Printing data from a USB Flash memory drive or digital camera supporting mass storage
5
Note
Note
1
1
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage
a Connect your USB Flash memory drive
or digital camera to the USB direct
interface (1) on the front of the machine.
Press Direct Print on the
Touchscreen. Your machine will enter
Direct Print Mode.
• Make sure your digital camera is turned
on.
• If your machine has been set to Secure
Function Lock On, you may not be able to
access Direct print. (See Switching Users
5
in chapter 2 of the Advanced User's
Guide.)
b Press a or b to choose the folder name
and file name you want to print.
If you have chosen the folder name,
press a or b to choose the file name you
want to print.
• Your digital camera must be switched
from PictBridge mode to mass storage
mode.
• If you want to print an index of the files,
press Index Print on the
Touchscreen. Press Mono Start or
Colour Start to print the data.
• When the machine is in Deep Sleep
mode, the LCD does not show any
information even if you connect a USB
flash memory drive to the USB direct
interface. Press the Touchscreen or any
key to wake up the machine. Press
Direct Print on the Touchscreen, the
LCD will show the Direct Print menu.
c Choose the number of copies you want
by pressing the + and - buttons on the
Touchscreen.
d Do one of the following:
Press Print Settings.
Go to step e.
If you do not need to change the
current default settings, go to
step g.
29
Page 38
Chapter 5
Note
IMPORTANT
Note
e Press a or b to display an option setting
you need to change.
Press the option and change the setting.
• You can choose the following settings:
Paper Size
Paper Type
Multiple Page
Orientation
Duplex
Collate
Tray Use
Print Quality
PDF Option
• Depending on the file type, some of
these settings may not appear.
f Do one of the following:
If you want to change other option
settings, repeat step e.
If you do not want to change any
other options, press and go to
step g.
Changing the default settings for direct print 5
You can change the default settings for Direct
Print.
a Connect your USB Flash memory drive
or digital camera to the USB direct
interface on the front of the machine.
b Press Direct Print on the
Touchscreen.
c Press Default Settings.
d Press a or b to display the setting you
want to change.
Press the setting.
e Press the new option you want. Repeat
steps d to e for each setting you want
to change.
How to display all available options:
When the LCD displays the d and c
buttons, press d or c to display all
available options.
g Press Mono Start or Colour Start to
print the data.
• To prevent damage to your machine, DO
NOT connect any device other than a
digital camera or USB Flash memory drive
to the USB direct interface.
• DO NOT remove the USB Flash memory
drive or digital camera from the USB direct
interface until the machine has finished
printing.
30
Page 39
6
How to print from a computer 6
6
Printing a document 6
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
Printing for Windows
for Macintosh in the Software User's Guide
for the details about the print settings.)
a Install the Brother printer driver on the
Installation CD-ROM. (See the Quick
Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties.
d Choose the settings you want in the
Properties dialog box.
Paper Size
®
or Printing and Faxing
Orientation
Copies
Media Type
Print Quality
Colour / Mono
Multiple Page
Duplex / Booklet
Paper Source
e Click OK to begin printing.
31
Page 40
Note
How to scan to a computer 7
7
Scanning a document as PDF file using
®
ControlCenter4 (Windows
(For Macintosh users) See Scanning in the Software User's Guide.
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
a Load your document. (See How to load documents on page 25.)
b Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
c Choose Home Mode or Advanced Mode before you use ControlCenter4.
) 7
d Make sure the machine you want to use is selected from the Model pull-down list.
32
Page 41
How to scan to a computer
7
1
2
4
5
3
e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
33
Page 42
Chapter 7
g Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
34
Page 43
How to scan to a computer
7
Changing the SCAN key settings 7
Before scanning 7
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)
Configure the machine with a TCP/IP address if network scanning does not work. (See
Configuring Network Scanning in the Software User's Guide.)
SCAN key settings 7
You can change your machine’s SCAN key settings using ControlCenter4.
a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model pull-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
35
Page 44
Chapter 7
1
2
4
5
3
e Choose the File tab. You can change the default settings.
1 You can choose the file type from the pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
36
Page 45
How to scan to a computer
7
Note
Scanning using the SCAN key 7
a Load your document. (See How to load documents on page 25.)
b Press (SCAN).
c Press Scan to PC.
d Press File.
e (For Network users)
Press a or b to choose the destination computer you want to send to.
Press OK.
If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the
destination computer using the dial pad on the control panel.
Press OK.
f Do one of the following:
If you want to change the duplex setting, press Duplex Scan. Then press Off,
DuplexScan : LongEdge or DuplexScan : ShortEdge.
To start scanning without changing additional settings, go to step g.
g Press Mono Start or Colour Start.
The machine starts the scanning process.
Choose the scan mode you want.
Scan to:
• USB
• Network
• FTP
• E-mail (Server)
• E-Mail
• Image
• OCR
• File
1
If the machine is connected to your LDAP server, you can search for information such as E-mail addresses from
your server. (For details about how to set up LDAP see the Network User's Guide.)
1
37
Page 46
Routine maintenance A
A
Replacing the consumable items A
The following messages appear on the LCD in the Ready mode. These messages provide
advanced warnings to replace the consumable items before they reach the end of their life. To
avoid any inconvenience, you may want to buy spare consumable items before the machine stops
printing.
Toner cartridge Drum unit
See Replacing a Toner cartridge on page 42.
Model Name: TN-320BK, TN-325BK, TN-328BK,
TN-320C, TN-325C, TN-328C, TN-320M, TN-325M,
TN-328M, TN-320Y, TN-325Y, TN-328Y,
See Replacing the drum unit on page 48.
Model Name: DR-320CL
Belt unit Waste toner box
See Replacing the belt unit on page 54.
Model Name: BU-300CL
See Replacing the waste toner box on page 60.
Model Name: WT-300CL
38
Page 47
Routine maintenance
A
LCD messages Consumable item
Approximate life How to replace Model name
to replace
Toner Low
Prepare New
Toner
Cartridge.X
Toner cartridge
X = Black, Cyan,
Magenta, Yellow
<Black>
2,500 pages
4,000 pages
6,000 pages
123
124
125
<Cyan, Magenta,
Yellow>
123
124
125
Replace Parts
Waste toner box
1,500 pages
3,500 pages
6,000 pages
50,000 pages
WT Box End Soon
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
Standard toner cartridge
4
High capacity toner cartridge
5
Super high capacity toner cartridge
See page 42.
1
See page 60. WT-300CL
TN-320BK
TN-325BK
TN-328BK
TN-320C
TN-325C
TN-328C
TN-320M
TN-325M
TN-328M
TN-320Y
TN-325Y
TN-328Y
3
,
4
,
5
,
3
,
4
,
5
,
3
,
4
,
5
,
3
,
4
,
5
39
Page 48
You will need to clean the machine regularly and replace the consumable items when the following
messages are displayed on the LCD.
LCD messages Consumable item
Approximate life How to replace Model name
to replace
Replace TonerX Toner cartridge <Black>
2,500 pages
4,000 pages
6,000 pages
<Cyan, Magenta,
Yellow>
1,500 pages
3,500 pages
6,000 pages
Replace Parts
Drum unit
25,000 pages
Drum Unit
Drum Stop
Replace Parts
Belt unit
50,000 pages
Belt Unit
Replace WT Box Waste toner box
Replace Parts
Fuser unit
50,000 pages
100,000 pages
Fuser Unit
Replace Parts
Laser unit
100,000 pages
Laser Unit
Replace Parts
Paper feeding kit 1
100,000 pages
PF Kit 1
Replace Parts
Paper feeding kit 2
100,000 pages
PF Kit 2
Replace Parts
PF Kit MP
Paper feeding kit
MP
50,000 pages
125
126
127
125
126
127
134
1
1
1
1
1
1
1
See page 42.
TN-320BK
TN-325BK
TN-328BK
TN-320C
TN-325C
TN-328C
TN-320M
TN-325M
TN-328M
TN-320Y
TN-325Y
TN-328Y
5
6
7
5
,
6
,
7
,
5
,
6
,
7
,
5
,
6
,
7
See page 49. DR-320CL
See page 54. BU-300CL
See page 60. WT-300CL
Call your Brother dealer for a
replacement fuser unit.
Call your Brother dealer for a
replacement laser unit.
Call your Brother dealer for a
replacement paper feeding kit 1.
Call your Brother dealer for a
replacement paper feeding kit 2.
Call your Brother dealer for a
replacement paper feeding kit MP.
,
,
,
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job.
4
Drum life is approximate and may vary by type of use.
5
Standard toner cartridge
6
High capacity toner cartridge
7
Super high capacity toner cartridge
40
Page 49
Routine maintenance
A
Note
• Go to http://www.brother.com/original/index.html for instructions on how to return your used
consumable items to the Brother collection program. If you choose not to return your used
consumable, please discard the used consumable according to local regulations, keeping it
separate from domestic waste. If you have questions, call your local waste disposal office.
(See EU Directive 2002/96/EC and EN 50419 in the Safety and Legal Booklet.)
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of
replacement will vary depending on the complexity of printed pages, percentage of coverage
and type of media used.
41
Page 50
Replacing a Toner cartridge A
Note
Model Name: For the model name of toner
cartridges, see Replacing the consumable
items on page 38.
The Standard toner cartridges can print
approximately 2,500 pages (black) or
approximately 1,500 pages (cyan, magenta,
yellow)
print approximately 4,000 pages (black) or
approximately 3,500 pages (cyan, magenta,
yellow)
cartridges can print approximately 6,000
pages (black, cyan, magenta, yellow) Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.
The toner cartridges that come supplied with
the machine are standard toner cartridges.
1
1
. The High Yield toner cartridges can
1
. The Super High Yield toner
1
.
Approx. cartridge yield is declared in accordance
with ISO/IEC 19798.
Toner Low A
If the LCD shows Toner Low
Prepare New Toner Cartridge.X, buy
a new toner cartridge and have it ready before you get a Replace Toner message. The LCD shows the toner colour that is near the end of its life (Cyan, Magenta, Yellow or Black).
Replace Toner A
When the LCD shows Replace Toner the
machine will stop printing until you replace
the toner cartridge. The message on the LCD
will indicate which colour you need to replace.
A new or unused Brother Original toner
cartridge will reset the Replace Toner mode.
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
• To ensure high quality printing, we
recommend that you use only Brother
Original toner cartridges. When you want
to buy toner cartridges, please call your
Brother dealer.
• We recommend that you clean the
machine when you replace the toner
cartridge. See Cleaning and Checking the
machine on page 67.
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
42
Page 51
Routine maintenance
A
Replacing the toner cartridges A
a Make sure that the machine is turned
on.
b Press the front cover release button and
then open the front cover.
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
43
Page 52
d Hold the handle of the toner cartridge
WARNING
IMPORTANT
Note
and slightly push it toward the machine
to unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray or any type of flammable substance
to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
Be careful not to inhale toner.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• Go to http://www.brother.com/original/
index.html for instructions on how to return
your used consumable items to the
Brother collection program. If you choose
not to return your used consumable,
please discard the used consumable
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office. (See EU Directive 2002/96/EC and
EN 50419 in the Safety and Legal Booklet)
44
Page 53
Routine maintenance
A
Note
1
1
e Push to release the latches of the
corona wire cover (1), and then open the
cover.
f Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
45
Page 54
g Close the corona wire cover.
IMPORTANT
h Repeat steps e to g to clean each of
three remaining corona wires.
i Unpack the new toner cartridge. Gently
shake it from side to side several times
to distribute the toner evenly inside the
cartridge.
• Unpack the toner cartridge just before you
put it in the machine. If a toner cartridge is
left unpacked for a long time, the toner life
will be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
• Brother machines are designed to work
with toner of a particular specification and
will work to a level of optimum
performance when used with Brother
Original toner cartridges. Brother cannot
guarantee this optimum performance if
toner or toner cartridges of other
specifications are used. Brother does not
therefore recommend the use of
cartridges other than Brother Original
cartridges with this machine, or the
refilling of empty cartridges with toner from
other sources. If damage is caused to the
drum unit or other part of this machine as
a result of the use of toner or toner
cartridges other than Brother Original
products due to the incompatibility or lack
of suitability of those products with this
machine, any repairs required as a result
may not be covered by the warranty.
46
Page 55
Routine maintenance
A
IMPORTANT
j Pull off the protective cover.
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustrations.
k Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
C
M
Y
K
C - Cyan M - Magenta
Y - Yellow K - Black
47
Page 56
l Push the drum unit in until it stops.
Note
IMPORTANT
Replacing the drum unit A
Model name: DR-320CL
A new drum unit can print approximately
25,000 A4 or Letter size single-sided pages.
For best performance, use a Brother
Original drum unit and Brother Original
toner units. Printing with a third-party drum
unit or toner unit may reduce not only the
print quality but also the quality and life of
the machine itself. Warranty coverage
may not apply to problems caused by the
use of a third-party drum unit or toner unit.
Drum Error A
The corona wires have become dirty. Clean
the corona wires in the drum unit. (See
Cleaning the corona wires on page 73.)
If you cleaned the corona wires and
Drum Error was not cleared then the drum
unit is at the end of its life. Replace the drum
unit with a new one.
m Close the front cover of the machine.
After you replace a toner cartridge, DO
NOT turn off the machine's power switch
or open the front cover until the LCD
clears the Please Wait message and
returns to Ready mode.
48
Replace Drum A
The drum unit has exceeded its rated life.
Please replace the drum unit with a new one.
We recommend a Brother Original drum unit
be installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
Drum Stop A
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a Brother Original drum unit be
installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
Page 57
Routine maintenance
A
IMPORTANT
Replacing the drum unit A
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water.
• Every time you replace the drum unit,
clean the inside of the machine. (See
Cleaning and Checking the machine
on page 67.)
a Make sure that the machine is turned
on.
b Press the front cover release button and
then open the front cover.
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
49
Page 58
d Turn the green lock lever (1) at the left of
IMPORTANT
1
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
50
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the sides
of the drum unit.
Page 59
A
e Hold the handle of the toner cartridge
WARNING
IMPORTANT
Note
and slightly push it to unlock it. Then pull
it out of the drum unit. Repeat this for all
the toner cartridges.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
Be careful not to inhale toner.
Routine maintenance
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the unit.
• Go to http://www.brother.com/original/
index.html for instructions on how to return
your used consumable items to the
Brother collection program. If you choose
not to return your used consumable,
please discard the used consumable
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office. (See EU Directive 2002/96/EC and
EN 50419 in the Safety and Legal Booklet)
51
Page 60
f Unpack the new drum unit and remove
IMPORTANT
C
M
Y
K
the protective cover.
g Hold the handle of the toner cartridge
and slide the toner cartridge into the new
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Unpack the drum unit just before you put it
in the machine. Exposure to direct sunlight
or room light may damage the drum unit.
C - Cyan M - Magenta
Y - Yellow K - Black
52
Page 61
Routine maintenance
A
1
1
2
1
h Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
i Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
j Turn the green lock lever (1) clockwise
to the lock position.
k Push the drum unit in until it stops.
l Close the front cover of the machine.
53
Page 62
Resetting the drum counter A
IMPORTANT
When you replace a drum unit with a new
one, you will need to reset the drum counter
by completing the following steps:
a Press MENU.
Replacing the belt unit A
Model name: BU-300CL
A new belt unit can print approximately
50,000 A4 or Letter size single-sided pages.
b Press a or b to display
Machine Info..
Press Machine Info..
c Press Reset Menu.
d Press Drum.
e The machine will display
Reset Drum?.
f Press Yes, and then press Stop/Exit.
Replace Parts Belt Unit
When the Replace Parts Belt Unit
message appears on the LCD, you will need
to replace the belt unit:
• DO NOT touch the surface of the belt unit.
If you touch it, it could degrade print
quality.
• Damage caused by incorrect handling of
the belt unit may void your warranty.
a Make sure that the machine is turned
on.
A
54
Page 63
Routine maintenance
A
b Press the front cover release button and
then open the front cover.
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
55
Page 64
d Turn the green lock lever (1) at the left of
IMPORTANT
1
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
56
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the sides
of the drum unit.
Page 65
Routine maintenance
A
IMPORTANT
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
e Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
57
Page 66
f Unpack the new belt unit.
1
g Put the new belt unit back in the
machine. Make sure the belt unit is level
and fits firmly into place.
h Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
i Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
58
Page 67
Routine maintenance
A
1
j Turn the green lock lever (1) clockwise
to the lock position.
k Push the drum unit in until it stops.
Resetting the belt unit counter A
When you replace a belt unit with a new one,
you will need to reset the belt unit counter by
completing the following steps:
a Press MENU.
b Press a or b to display
Machine Info..
Press Machine Info..
c Press Reset Menu.
d Press Belt Unit.
e The machine will display Reset Belt
Unit?.
f Press Yes, and then press Stop/Exit.
l Close the front cover of the machine.
59
Page 68
Replacing the waste toner
WARNING
IMPORTANT
box A
Model name: WT-300CL
A new waste toner box can print
approximately 50,000 A4 or Letter size
single-sided pages.
Replace Parts WT Box End Soon A
If the LCD shows Replace Parts
WT Box End Soon, it means the waste
toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.
Replace WT Box A
When the Replace WT Box message
appears on the LCD, you will need to replace
the waste toner box:
b Press the front cover release button and
then open the front cover.
DO NOT put the waste toner box into a fire.
It could explode.
Be careful not to spill the toner. DO NOT
inhale or allow it to get into your eyes.
DO NOT reuse the waste toner box.
a Make sure that the machine is turned
on.
60
Page 69
Routine maintenance
A
1
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
61
Page 70
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the sides
of the drum unit.
62
Page 71
Routine maintenance
A
IMPORTANT
Note
e Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
f Remove the two pieces of orange
packing material and discard them.
This step is only necessary when you are
replacing the waste toner box for the first
time, and are not required for the
replacement waste toner box. The orange
packing pieces are installed at the factory
to protect your machine during shipment.
63
Page 72
g Hold the green handle of the waste toner
CAUTION
Note
box and remove the waste toner box
from the machine.
Handle the waste toner box carefully in
case you accidentally spill or scatter toner.
If toner scatters on your hands or clothes,
wipe or wash it off with cold water.
h Unpack the new waste toner box and
put the new waste toner box in the
machine using the green handle. Make
sure the waste toner box is level and fits
firmly into place.
Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
64
Page 73
Routine maintenance
A
1
1
2
i Put the belt unit back into the machine.
Make sure the belt unit is level and fits
firmly into place.
j Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
k Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
65
Page 74
l Turn the green lock lever (1) clockwise
1
to the lock position.
m Push the drum unit in until it stops.
n Close the front cover of the machine.
66
Page 75
Routine maintenance
A
WARNING
IMPORTANT
Cleaning and Checking the machine A
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
DO NOT use any flammable substances,
spray or organic solvent/liquids containing
alcohol/ammonia to clean the inside or
outside of the machine. Doing this may
cause a fire or electrical shock.
Cleaning the outside of the machine A
a Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
b Pull the paper tray completely out of the
machine.
Be careful not to inhale toner.
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
c Wipe the outside of the machine with a
dry, lint-free soft cloth to remove dust.
d Remove any paper that is in the paper
tray.
67
Page 76
e Wipe the inside and the outside of the
3
1
2
paper tray with a dry, lint-free soft cloth
to remove dust.
f Re-load the paper and put the paper tray
firmly back in the machine.
g Plug the machine’s power cord back into
the electrical socket first and connect all
cables. Turn on the machine.
Cleaning the scanner glass A
a Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
b Unfold the ADF document support (1)
and then open the ADF cover (2).
Clean the white bar (3) and the scanner
glass strip (4) underneath it with a soft
lint-free cloth moistened with water.
Close the ADF cover (2) and fold the
ADF document support (1).
2
3
4
1
c Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with water.
68
Page 77
Routine maintenance
A
Note
2
1
d In the ADF unit, clean the white bar (1)
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
moistened with water.
In addition to cleaning the scanner glass
and glass strip with a soft lint-free cloth
moistened with water, run your finger tip
over the glass to see if you can feel
anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
e Plug the machine’s power cord back into
the electrical socket first and connect all
cables. Turn on the machine.
Cleaning the laser scanner windows A
a Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
b Press the front cover release button and
then open the front cover.
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Page 78
c Hold the green handle of the drum unit.
1
Pull the drum unit out until it stops.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
70
Page 79
A
IMPORTANT
• We recommend that you place the drum
1
1
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Routine maintenance
e Wipe the four scanner windows (1) with
a dry, lint-free cloth.
f Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the sides
of the drum unit.
71
Page 80
g Match the guide ends (2) of the drum
1
2
1
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
i Push the drum unit in until it stops.
h Turn the green lock lever (1) clockwise
to the lock position.
72
j Close the front cover of the machine.
k Plug the machine’s power cord back
into the electrical socket first and
connect all cables. Turn on the machine.
Page 81
Routine maintenance
A
Cleaning the corona wires A
If you have print quality problems, clean the
four corona wires as follows:
a Press the front cover release button and
then open the front cover.
b Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
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Page 82
c Hold the handle of the toner cartridge
1
and slightly push it toward the machine
to unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
d Push to release the latches of the
corona wire cover (1), and then open the
cover.
74
Page 83
Routine maintenance
A
Note
1
e Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
f Close the corona wire cover.
g Repeat steps d to f to clean each of
three remaining corona wires.
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
75
Page 84
h Hold the handle of the toner cartridge
C
M
Y
K
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
i Push the drum unit in until it stops.
C - Cyan M - Magenta
Y - Yellow K - Black
76
j Close the front cover of the machine.
Page 85
Routine maintenance
A
Cleaning the drum unit A
If your printout has coloured dots at 94 mm
intervals, follow the steps below to solve the
problem.
a Make sure that the machine is in the
Ready mode.
b Press MENU.
c Press a or b to display
Print Reports.
Press Print Reports.
d Press Drum Dot Print.
e The machine will display
Press Start.
Press Mono Start or Colour Start.
f The machine will print the Drum Dot test
print. Then press Stop/Exit.
g Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
h Press the front cover release button and
then open the front cover.
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Page 86
i Hold the green handle of the drum unit.
1
Pull the drum unit out until it stops.
j Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
78
Page 87
A
IMPORTANT
• We recommend that you place the drum
IMPORTANT
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Routine maintenance
k Hold the handle of the toner cartridge
and slightly push it to unlock it. Then pull
it out of the drum unit. Repeat this for all
the toner cartridges.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the sides
of the drum unit.
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Page 88
l Turn the drum unit over by holding the
1
green handles. Make sure that the drum
unit gears (1) are on the left hand side.
n On the problem colour drum, use the
numbered markers next to the drum
roller to find the mark. For example, a
cyan dot in column 2 on the check sheet
would mean that there is a mark on the
cyan drum in the "2" region.
m Note the following information from the
drum dot check sheet:
Dot colour
For example, a mark on the cyan
drum would produce a cyan dot on
the check sheet.
Dot location
Note which of the printed columns
the dot appears in.
80
Page 89
Routine maintenance
A
IMPORTANT
o Turn the drum unit gear toward you by
hand while looking at the surface of the
suspected area.
p When you have found the mark on the
drum that matches the drum dot check
sheet, wipe the surface of the drum
gently with a cotton swab until the dust
or paper powder on the surface comes
off.
r Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
colour to the same colour label on the
drum unit. Repeat this for all the toner
cartridges.
C
M
Y
K
DO NOT clean the surface of the
photosensitive drum with a sharp object or
any liquids.
q Turn the drum unit over by holding the
C - Cyan M - Magenta
Y - Yellow K - Black
green handles.
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Page 90
s Make sure the green lock lever (1) is in
1
1
2
1
the release position as shown in the
illustration.
t Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
u Turn the green lock lever (1) clockwise
to the lock position.
v Push the drum unit in until it stops.
w Close the front cover of the machine.
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Page 91
Routine maintenance
A
x Plug the machine’s power cord back into
the electrical socket first and connect all
cables. Turn on the machine.
Cleaning the paper pick-up rollers A
If you have paper feed problems, clean the
pick-up rollers as follows:
a Turn off the machine. Unplug the power
cord from the electrical socket.
b Pull the paper tray completely out of the
machine.
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Page 92
c Tightly wring out a lint-free cloth soaked
1
1
in lukewarm water, and then wipe the
separator pad (1) of the paper tray with
it to remove dust.
Calibration A
The output density for each colour may vary
depending on the environment the machine is
in such as temperature and humidity.
Calibration helps you to improve the colour
density.
a Press MENU.
b Press a or b to display Printer.
Press Printer.
c Press a or b to display Calibration.
Press Calibration.
d Press Calibrate.
e The machine will display Calibrate?.
Press Yes to confirm.
f The machine will display Completed.
g Press Stop/Exit.
You can reset the calibration parameters
back to those set at the factory.
d Wipe the two pick-up rollers (1) inside
the machine to remove dust.
e Put the paper tray back in the machine.
f Plug the machine’s power cord back into
the electrical socket. Turn on the
machine.
a Press MENU.
b Press a or b to display Printer.
Press Printer.
c Press a or b to display Calibration.
Press Calibration.
d Press Reset.
e The machine will display Reset?.
Press Yes to confirm.
f The machine will display Completed.
g Press Stop/Exit.
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Page 93
A
Note
• If an error message is displayed, press
Mono Start or Colour Start and try again.
(For more information, see Error and
maintenance messages on page 87.)
• If you print using the Windows
driver, the driver will get the calibration
data automatically if both Use Calibration
Data and Get Device Data
Automatically are on. The default
settings are on. (See Advanced tab in the
Software User's Guide.)
• If you print using the Macintosh printer
driver, you need to perform the calibration
using the Status Monitor. After turning
the Status Monitor on, choose Color
Calibration from the Control menu. (See
Status Monitor in the Software User's
Guide. When the Status Monitor is open,
choose Control / Color Calibration from
the menu bar.)
®
printer
Routine maintenance
Auto Registration A
Registration A
If solid areas of colour or images have cyan,
magenta or yellow fringes, you can use the
auto-registration feature to correct the
problem.
a Press MENU.
b Press a or b to display Printer.
Press Printer.
c Press a or b to display Auto Regist..
Press Auto Regist..
d The machine will display
Registration?.
Press Yes.
e The machine will display Completed.
f Press Stop/Exit.
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Page 94
Manual Registration A
If colour still appears incorrectly after autoregistration, you will need to perform manual
registration.
a Press MENU.
b Press a or b to display Printer.
Press Printer.
c Press a or b to display
Manual Regist..
Press Manual Regist..
d Press Print Chart.
e Press Mono Start or Colour Start.
f When the machine has finished printing
the registration chart, press
Set Regist. to correct the colour
manually.
g Starting at 1 Magenta Left on the chart,
check which coloured bar has the most
uniform print density. Press
1 Magenta Left and choose the
number on the touchscreen, using
d or c to display more numbers if
necessary.
Repeat for 2 Cyan Left,
3 Yellow Left, 4, 5, 6 to 9.
Frequency (Colour Correction) A
You can set how often the colour correction
(Colour Calibration and Auto Registration)
occurs. The default setting is Normal. The
colour correction process consumes some
amount of the toner.
a Press MENU.
b Press a or b to display Printer.
Press Printer.
c Press a or b to display Frequency.
Press Frequency.
d Press Normal, Low or Off.
e Press Stop/Exit.
h Press OK if you finished entering the
numbers.
i Press Stop/Exit.
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Page 95
B
Troubleshooting B
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message Cause Action
Access Denied The function you want to use is
restricted by Secure Function
Lock.
Access Error The device is removed from the
USB direct interface while the
data is processing.
Calibration
failed.
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
The toner cartridge
colour with the
problem is shown in
the message.
Condensation One of the issues that can cause
1
Calibration failed. Turn off the machine. Wait a few
The toner cartridge is not installed
correctly.
this error is that condensation
may form inside the machine after
a room temperature change.
.
Contact your administrator to check your
Secure Function Lock Settings.
Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
seconds, then turn it on again.
Put in a new drum unit. (See Replacing
the drum unit on page 49.)
Put in a new belt unit. (See Replacing
the belt unit on page 54.)
Put in a new waste toner box. (See
Replacing the waste toner box
on page 60.)
If the problem continues, call your
Brother dealer.
Pull out the drum unit and remove the toner
cartridge for the colour that is indicated on
the LCD, then re-install the toner cartridge in
the drum unit. Put the drum unit back into
the machine.
Leave the machine powered on, and fully
open the front cover. Wait 30 minutes,
switch OFF and close the cover, then switch
ON. If this does not clear the error, call your
Brother dealer.
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Error Message Cause Action
Cooling Down
Wait for a while
Cover is Open. The front cover is not completely
Cover is Open The ADF cover is not completely
Cover is Open The fuser cover is not completely
DIMM Error The DIMM is not installed
Document Jam The document was not inserted
Drum Error The corona wire on the drum unit
Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the
Duplex Disabled
Close the Back
Cover of the
machine.
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
closed.
closed.
The ADF is open while loading a
document.
closed or paper was jammed in
the back of the machine when
you turned on the power.
correctly.
The DIMM is broken.
The DIMM does not meet the
required specifications.
or fed correctly, or the document
scanned from the ADF was too
long.
needs to be cleaned.
The back of the machine is not
closed completely.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
Close the front cover of the machine.
Close the ADF cover of the machine.
Close the ADF cover of the machine, then
press Stop/Exit.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Mono Start or
Colour Start.
Turn off the machine and remove the
DIMM.
Confirm the DIMM meets the required
specifications. (See Memory board in
Appendix B of the Advanced User's
Guide.)
Re-install the DIMM correctly. Wait a few
seconds, and then turn it on again.
If this error message appears again,
replace the DIMM with a new one. (See
Installing extra memory in Appendix B of
the Advanced User's Guide.)
See Document jams on page 93 or Using
the automatic document feeder (ADF)
on page 25.
Clean the corona wire on the drum unit.
(See Cleaning the corona wires
on page 73.)
drum unit on page 49.)
Close the back cover of the machine.
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B
Error Message Cause Action
Duplex Disabled
Reload paper,
then press Start.
Fuser Error The temperature of the fuser unit
Jam Duplex The paper is jammed underneath
Jam Inside The paper is jammed inside the
Jam MP The paper is jammed in the MP
Jam Rear The paper is jammed in the back
Jam Tray 1
Jam Tray 2
Limit Exceeded The printing limit set by Secure
Low Temperature The room temperature is too low
No Belt Unit The belt unit is not installed
No Paper The machine is out of paper or
Although the size of paper in the
paper tray matches the paper
size that was selected from the
control panel or printer driver, the
machine has stopped printing
when it encountered an
additional, different size of paper
in the tray.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
does not rise to a specified
temperature within the specified
time.
The fuser unit is too hot.
Paper Tray 1 or in the fuser unit.
machine.
tray of the machine.
of the machine.
The paper is jammed in the paper
tray of the machine.
Function Lock 2.0 was reached.
The print job will be cancelled.
for the machine to operate.
correctly.
paper is not correctly loaded in
the paper tray.
Make sure the paper tray contains only the
size of paper you select in either the control
panel or printer driver, then press Mono
Start or Colour Start.
Re-install the paper tray and press Mono
Start or Colour Start.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
(See Paper is jammed underneath paper
tray 1 on page 103.)
(See Paper is jammed inside the machine
on page 99.)
(See Paper is jammed in the MP tray
on page 95.)
(See Paper is jammed at the back of the
machine on page 97.)
(See Paper is jammed in paper tray 1 or
tray 2 on page 96.)
Contact your administrator to check your
Secure Function Lock Settings.
Increase the room temperature to allow the
machine to operate.
Re-install the belt unit. (See Replacing the
belt unit on page 54.)
Do one of the following:
Refill the paper in the paper tray.
Remove the paper and load it again.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Cleaning the paper pick-up rollers
on page 83.)
Troubleshooting
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Page 98
Error Message Cause Action
No Permission You have attempted to print in
colour using a Secure Function
Lock ID that is restricted to mono
printing only. The print job will be
cancelled.
No Toner The toner cartridge for the colour
indicated on the LCD is not
installed correctly.
No Tray The paper tray indicated on the
LCD is not installed properly.
No Waste Toner The waste toner box is not
installed properly.
Out of Memory The machine’s memory is full. Copy operation in progress
Print Unable XX The machine has a mechanical
problem.
Protected Device The protect switch of the USB
Flash memory drive is on.
Registration
failed.
Registration failed. Do one of the following:
Contact your administrator to check your
Secure Function Lock Settings.
Pull out the drum unit. Take out the toner
cartridge for the colour indicated on the
LCD, and then put it back into the drum unit.
Re-install the paper tray that is indicated on
the LCD.
Re-install the waste toner box. (See
Replacing the waste toner box on page 60.)
Do one of the following:
Press Mono Start or Colour Start to
copy the scanned pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
Add optional memory. (See Memory
board in Appendix B of the Advanced
User's Guide.)
Print operation in process
Do the following:
Reduce the print quality. (See Basic tab
in the Software User's Guide.)
Do one of the following:
Turn off the machine, wait for a few
minutes, and then turn it on again.
If the problem continues, call your
Brother dealer.
Turn off the protect switch of the USB Flash
memory drive.
Turn off the machine’s power switch.
Wait a few seconds, then turn it on
again.
Try Manual Registration, MENU,
Printer, Manual Regist.. (See
Manual Registration on page 86.)
Put in a new belt unit. (See Replacing
the belt unit on page 54.)
If the problem continues, call your
Brother dealer.
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Page 99
B
Error Message Cause Action
Rename the File There is already a file on the USB
Flash memory drive with the
same name as the file you are
trying to save.
Replace Parts
Belt Unit
Replace Parts
Drum Unit
Replace Parts
Fuser Unit
Replace Parts
PF Kit 1
PF Kit 2
PF Kit MP
Replace Parts
WT Box End Soon
Replace Toner The toner cartridge is at the end
Replace WT Box It is time to replace the waste
Scan Unable XX The machine has a mechanical
Short paper The length of the paper in the tray
Size Error DX The paper size defined in the
Size mismatch The paper in the tray is not the
It is time to replace the belt unit. Replace the belt unit. (See Replacing the
It is time to replace the drum unit. Replace the drum unit.
The drum unit counter was not
reset when a new drum was
installed.
It is time to replace the fuser unit. Call your Brother dealer or a Brother
It is time to replace the paper
feeding kit.
The waste toner box is near the
end of its life.
of its life.
toner box.
problem.
Document is too long for duplex
scanning.
is too short for the machine to
deliver it to the face-down output
tray.
printer driver is not usable for the
automatic duplex printing.
correct size.
Change the name of the file on the USB
Flash memory drive or the file you are trying
to save.
belt unit on page 54.)
(See Replacing the drum unit on page 49.)
Reset the drum unit counter.
(See Resetting the drum counter
on page 54.)
Authorized Service Center to replace the
fuser unit.
Call your Brother dealer or a Brother
Authorized Service Center to replace the
PF Kit.
Buy a new waste toner box before you get a
Replace WT Box message.
Replace the toner cartridge for the colour
indicated on the LCD. (See Replacing a
Toner cartridge on page 42.)
Replace the waste toner box. (See
Replacing the waste toner box on page 60.)
Turn off the machine and then turn it on
again.
If the problem continues, call your
Brother dealer.
Press Stop/Exit. Use the suitable size of
paper for duplex scanning. (See Document
Size on page 151.)
Open the back cover (face-up output tray) to
let the printed paper out on the face-up
output tray. Remove the printed pages and
then press Mono Start or Colour Start.
Press Mono Start or Colour Start
a paper size which is supported by the
duplex tray. (See Print media on page 152.)
Load the correct size of paper in the tray and
set the “Paper Size” (MENU, General
Setup, Tray Setting). (See Paper Size
and Type on page 18.)
Troubleshooting
. Choose
91
Page 100
Error Message Cause Action
Small paper The paper size specified in the
printer driver is too small for the
machine to deliver it to the face-
down output tray.
Toner Error One or more toner cartridges are
not installed correctly.
Open the back cover (face-up output tray)
to let the document print on to the face-up
output tray. Then press Mono Start or
Colour Start.
Pull out the drum unit. Take out all the toner
cartridges, and then put them back into the
drum unit.
Toner Low The toner cartridge is near the
end of its life.
Buy a new toner cartridge for the colour that
is indicated on the LCD before you get a
Replace Toner message.
Too Many Files There are too many files stored
on the USB Flash memory drive.
Unusable Device An incompatible or defective
device has been connected to the
Reduce the number of files stored on the
USB Flash memory drive.
Remove the USB Flash memory drive from
the USB direct interface.
USB direct interface.
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