Page 1
BASIC USER’S GUIDE
DCP-9055CDN
Version A
CHN-ENG
Page 2
To create a better environment
Please cooperate
Firstly, thank you very much indeed for using our Brother products!
Brother focuses on the earth environment concerned. And make a basic policy which is to concern
about the earth environment, including any workflow from product development to discard. The
local citizen should be responsible for local society and its environment during these environment
protection activities.
Therefore, we hope you'll take part in this environment plan, and pay attention to environment
protection points as below while discarding used consumables.
1 Please deliver the used package materials to relevant waste disposaloffice for recycle.
2 When you discard used consumables, please follow and carry on relevant local regulations
properly.
3 When the machine need replacing parts for the maintenance and repair, please discard used
circuit boards, used electrical parts and products as disposed electrical materials.
4 The power consumption is 0 W after you turn off the machine and unplug it from the AC outlet.
5 Some parts in the machine can be used on the same series model machines which produced
by the same factory.
Note: If you want to replace the parts, please contact your local Brother repair station.
© 2010 Brother Industries, Ltd.
Page 3
User's Guides and where do I find it?
Which manual? What's in it? Where is it?
Safety and Legal Please read the Safety Instructions before
you set up your machine.
Quick Setup Guide Read this Guide first. Follow the
instructions for setting up your machine
and installing the drivers and software for
the operating system and connection type
you are using.
Basic User's Guide Learn the basic Copy and Scan operations
and how to replace consumables. See
troubleshooting tips.
Advanced User's Guide Learn more advanced operations: Copy,
security features and performing routine
maintenance.
Software User's Guide Follow these instructions for Printing,
Scanning, Network Scanning and using
the Brother ControlCenter utility.
Network Glossary This Guide provides basic information
about advanced network features of
Brother machines along with general
networking and common terms.
Printed / In the box
For Chinese: Printed / In the box
For Chinese English: PDF file /
Documentation CD-ROM /
In the box
For Chinese: Printed / In the box
For Chinese English: PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
Network User's Guide This Guide provides useful information of
wired network settings and security
settings using Brother machine. You can
also find supported protocol information for
your machine and the detailed
troubleshooting tips.
PDF file /
Documentation CD-ROM /
In the box
i
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Table of Contents
(BASIC USER'S GUIDE)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide........................................................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows
Accessing Brother Support (Macintosh) ................................................................4
Control panel overview ..........................................................................................6
Data LED indications .......................................................................................8
Volume settings .....................................................................................................9
Beeper volume ................................................................................................9
2 Loading paper 10
Loading paper and print media............................................................................10
Loading paper in the standard paper tray......................................................10
Loading paper in the multi-purpose tray (MP tray) ........................................12
Scannable area .............................................................................................16
Unprintable area when printing from a computer ..........................................17
Paper settings......................................................................................................18
Paper Type ....................................................................................................18
Paper Size .....................................................................................................18
Tray Use in copy mode..................................................................................18
Tray Use in print mode ..................................................................................19
Acceptable paper and other print media..............................................................19
Recommended paper and print media ..........................................................19
Type and size of paper ..................................................................................19
Handling and using special paper .................................................................21
®
)................................................................4
3 Loading documents 24
How to load documents .......................................................................................24
Using the automatic document feeder (ADF) ................................................24
Using the scanner glass ................................................................................25
4 Making copies 26
How to copy.........................................................................................................26
Stop copying..................................................................................................26
Copy settings.................................................................................................26
5 How to print from a computer 27
Printing a document.............................................................................................27
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6 How to scan to a computer 28
Scanning a document as PDF file using ControlCenter4 (Windows®) ................28
Changing the SCAN key settings ........................................................................31
Before scanning.............................................................................................31
SCAN key settings.........................................................................................31
Scanning using the SCAN key ......................................................................33
A Routine maintenance 34
Replacing the consumable items.........................................................................34
Replacing a Toner cartridge ..........................................................................37
Replacing the drum unit.................................................................................43
Replacing the belt unit...................................................................................49
Replacing the waste toner box ......................................................................54
Cleaning and Checking the machine...................................................................60
Cleaning the outside of the machine .............................................................60
Cleaning the scanner glass ...........................................................................61
Cleaning the laser scanner windows.............................................................62
Cleaning the corona wires.............................................................................66
Cleaning the drum unit ..................................................................................69
Cleaning the paper pick-up rollers.................................................................75
Calibration .....................................................................................................76
Auto Registration...........................................................................................77
Manual Registration.......................................................................................77
Frequency (Color Correction)........................................................................77
B Troubleshooting 78
Error and maintenance messages.......................................................................78
Document is jammed in the top of the ADF unit............................................83
Document is jammed under the document cover..........................................83
Removing small documents jammed in the ADF...........................................84
Document is jammed at the output tray.........................................................84
Paper is jammed in the MP tray ....................................................................84
Paper is jammed in the Paper Tray 1 or Tray 2.............................................85
Paper is jammed at the back of the machine ................................................86
Paper is jammed inside the machine.............................................................88
Paper is jammed underneath paper tray 1 ....................................................91
Troubleshooting...................................................................................................93
If you are having difficulty with your machine................................................93
Improving the print quality .............................................................................97
Machine Information ..........................................................................................104
Checking the Serial Number........................................................................104
Reset functions............................................................................................104
How to reset the machine............................................................................104
C Menu and features 105
On-screen programming....................................................................................105
How to access the menu mode ...................................................................105
Menu table.........................................................................................................106
Entering text ......................................................................................................116
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D Specifications 118
General..............................................................................................................118
Document Size ..................................................................................................120
Print media.........................................................................................................121
Copy ..................................................................................................................123
Scanner .............................................................................................................124
Printer ................................................................................................................125
Interfaces...........................................................................................................126
Computer requirements ....................................................................................127
Consumable items.............................................................................................129
Network (LAN) ...................................................................................................130
E Index 131
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Table of Contents
(ADVANCED USER'S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM.
1 General setup
Memory storage
Ecology features
LCD Contrast
User Settings List
Network Configuration List
2 Security features
Secure Function Lock 2.0
3 Making copies
Copy settings
Duplex (2-sided) copying
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance parts
Packing and shipping the machine
B Options
Optional paper tray (LT-300CL)
Memory board
C Glossary
DIndex
v
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vi
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1
General information 1
Using the documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
1
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
1
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Chapter 1
Note
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features Copy,
Printer, Scanner and Network. When you are
ready to learn detailed information about
these operations, read the Advanced User’s
Guide, Software User’s Guide,
Network Glossary and
Network User’s Guide that are on the
Documentation CD-ROM.
Viewing Documentation 1
c Click your country.
1
d Point to your language, point to
View Guide, and then click the guide
you want to read.
a Turn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
(Windows® users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
2
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General information
Note
Note
Presto! PageManager User’s Guide
• (Windows® users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
®
• (Windows
users only)1 For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
Microsoft® Internet Explorer® 6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
1
Presto! PageManager must be
downloaded and installed before use.
Presto! PageManager User’s Guide
Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help selection in the
Presto! PageManager application.
How to find Network setup instructions
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.
Scanning
ControlCenter
Network Scanning
3
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Chapter 1
Accessing Brother
®
Support (Windows
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website, click
Brother Home Page.
For the latest news and product support
information, click
Brother Solutions Center.
To visit our website for original Brother
Supplies, click Supplies Information.
To access the Brother CreativeCenter for
FREE photo projects and printable
downloads, click
Brother CreativeCenter.
) 1
Accessing Brother Support (Macintosh)
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
For the latest news and product support
information, click
Brother Solutions Center.
To visit our website for original Brother
Supplies, click Supplies Information.
1
To return to the main page, click Back or
if you have finished, click Exit.
4
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General information
1
5
Page 14
Chapter 1
4
9
123
1011
Control panel overview
1
1 COPY keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
2Error LED
Blinks in orange when the LCD displays an
error or an important status message.
3 Duplex
You can choose Duplex to copy on both sides
of the paper.
4LCD
Displays messages to help you set up and use
your machine.
5Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in this machine.
OK
Lets you store your settings in the machine.
Selection keys:
d or c
Press to scroll backwards or forwards through
menu selections.
a or b
Press to scroll through the menus and options.
6 Numeric keys
Use these keys to enter text.
7Stop/Exit
Stops an operation or exits from a menu.
8Start:
Color
Lets you start making copies in full color.
Mono
Lets you start making copies in black & white.
6
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General information
45 6
7
8
9
1
9SCAN:
SCAN
Puts the machine in Scan mode.
10 Data LED
The LED will flash depending on the machine
status.
11 PRINT keys:
Secure
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User's Guide.)
When using Secure Function Lock, you can
switch restricted users by holding down d as
you press Secure. (See Secure Function Lock
2.0 in Chapter 2 of the Advanced User's
Guide.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
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Chapter 1
Data LED indications 1
The Data LED (light emitting diode) will flash depending on the machine’s status.
LED Machine Status Description
Ready Mode The machine is ready to print, in sleep mode, there is no print
data, or the power switch is off.
Receiving Data The machine is either receiving data from the computer,
processing data in memory, or printing data.
Green
(blinking)
Green
Data Remaining in
Memory
Print data remains in the machine memory.
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General information
Volume settings
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key or make a mistake. You
can choose a range of volume levels, from
High to Off.
a Press Menu, 1, 2.
b Press a or b to choose Off, Low, Med or
High.
Press OK.
c Press Stop/Exit.
1
1
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2
Loading paper 2
Loading paper and print media
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard paper tray 2
Printing on plain paper, thin paper or
recycled paper from the standard
2
paper tray
2
a Pull the paper tray completely out of the
machine.
You can load up to 250 sheets for Tray 1
(Standard paper tray) and 500 sheets for
Tray 2 (Optional lower tray). Paper can be
loaded up to the maximum paper mark (b b b)
on the sliding paper with guide. (For
recommended paper to use, see Paper
capacity of the paper trays on page 20.)
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WARNING
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
Loading paper
b While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
2
1
c Fan the stack of paper well to avoid
paper jams and misfeeds.
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Over filling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
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Chapter 2
1
1
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
f Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
Printing on plain paper, bond paper, labels or glossy paper from the MP tray
a Open the MP tray and lower it gently.
2
Loading paper in the multipurpose tray (MP tray) 2
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, labels or envelopes.
(For recommended paper to use, see Paper
capacity of the paper trays on page 20.)
b Pull out the MP tray support and unfold
the flap (1).
1
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Loading paper
Note
c Put paper in the MP tray and make sure:
The paper stays under the maximum
paper mark (1).
The paper edge is positioned
between the arrows (2).
The side to be printed on must be
face up with the leading edge (top of
the paper) in first.
1
d Lift up the support flap to prevent paper
from sliding off the face-down output
tray, or remove each page as soon as it
comes out of the machine.
Printing on envelopes and thick paper from the MP tray
2
2
2
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
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Chapter 2
1
a Open the MP tray and lower it gently.
c Lift up the support flap to prevent
envelopes and thick sheets of paper
from sliding off the face down output
tray. If the support flap is closed you
should remove each envelope as soon
as it comes out of the machine.
b Pull out the MP tray support and unfold
the flap (1).
d Put up to 3 envelopes or up to 25 sheets
2
of thick paper (163 g/m
If you add more envelopes or paper it
may cause a jam. Make sure:
The top of envelope edge is
positioned between the arrows (1).
The side to be printed on must be
face up.
) in the MP tray.
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Loading paper
Note
1
f Pull down the two gray levers, one on
the left-hand side and one on the righthand side, to the envelope position as
shown in the illustration below.
2
e Open the back cover (Face-up output
tray).
g Close the back cover.
h Send the print data to the machine.
i When you have finished printing, open
the back cover and reset the two gray
levers which are pulled down at step f
back to the original position.
• Remove each printed envelope
immediately to prevent a paper jam.
• If your thick paper curls during printing, put
only one sheet at a time in the MP tray and
open the back cover (back output tray) to
let the printed pages exit to the back
output tray.
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Chapter 2
Note
2
2
1
1
• To easily remove a small printout from the
output tray, lift up the scanner by using
both hands as shown in the illustration.
• You can still use the machine while the
scanner is up. To close the scanner, push
it down with both hands.
Scannable area 2
The figures below show unscannable areas for Copying.
This unscannable area shown above is for a single copy or a 1 in 1 copy using A4 size paper.
The area that cannot be scanned will vary by paper size.
Document Size Top (1)
Bottom (1)
Left (2)
Right (2)
Letter 4 mm 3.96 mm
A4 4 mm 2 mm
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Loading paper
Note
Unprintable area when printing from a computer 2
When using the printer driver the printable area is smaller than the paper size. The figures below
show unprintable areas.
Portrait Landscape
2
1
2
1
Windows® printer driver and Macintosh printer driver
®
BRScript printer driver for Windows
and Macintosh
14.23mm
24.23mm
2
1
1
2
The area that cannot be printed on may vary depending on the paper size and the printer driver
you are using. The unprintable area shown above is for A4 size paper.
2
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Chapter 2
Note
Note
Paper settings
Paper Type 2
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
a Do one of the following:
To set the paper type for the
MP Tray press Menu, 1, 1, 1, 1.
To set the paper type for Tray#1
press Menu, 1, 1, 1, 2.
1
To set the paper type for Tray#2
press Menu, 1, 1, 1, 3 if you installed
the optional tray.
1
Tray#2 appears only if the optional tray is
installed.
2
To set the paper size for Tray#1
press Menu, 1, 1, 2, 2.
To set the paper size for Tray#2
press Menu, 1, 1, 2, 3 if you installed
the optional tray.
1
Tray#2 appears only if the optional tray is
installed.
1
b Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6, Folio, 16K(195x270mm),
16K(184x260mm), 16K(197x273mm)
or Any.
Press OK.
c Press Stop/Exit.
•The Any option appears only when you
choose the MP tray.
b Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paper
or Glossy Paper.
Press OK.
c Press Stop/Exit.
You can choose Glossy Paper for
MP Tray.
Paper Size 2
You can use the following sizes of paper for
printing copies: A4, Letter, Legal, Executive,
A5, A5 L, A6, B5, B6, Folio (8.5 in. 13 in.),
16K (195 270mm), 16K (184 260mm) and
16K (197 273mm).
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document.
a Do one of the following:
To set the paper size for the
MP Tray press Menu, 1, 1, 2, 1.
• If you choose Any for the MP Tray Paper
Size: You must choose MP Only for the
Tray Use setting. You cannot use the Any
Paper Size selection for the MP tray when
making N in 1 copies. You must choose
one of the other available Paper Size
selections for the MP tray.
• A5 L and A6 size are not available for the
Tray#2.
• 16K(195x270mm), 16K(184x260mm)
and 16K(197x273mm) size are not
available for Tray#1 and Tray#2.
Tray Use in copy mode 2
You can change the priority tray that the
machine will use for printing copies.
When you choose Tray#1 Only, MP Only
1
or Tray#2 Only
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
To change the tray setting follow the
instructions below:
, the machine pulls the
a Press Menu, 1, 4, 1.
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Loading paper
Note
b Press a or b to choose Tray#1 Only,
1
Tray#2 Only
MP>T1>T2
Press OK.
1
Tray#2 Only or T2 appears only if the
optional tray is installed.
, MP Only,
1
or T1>T21>MP.
c Press Stop/Exit.
• When loading the documents in the ADF
and MP>T1>T2 or T1>T2>MP is selected,
the machine looks for the tray with the
most suitable paper and pulls paper from
that tray. If no tray has suitable paper, the
machine pulls paper from the higher
priority tray.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
Tray Use in print mode 2
Acceptable paper and other print media
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, glossy paper,
labels or envelopes.
For best results, follow the instructions below:
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
2
2
You can change the default tray the machine
will use for printing from your computer.
a Press Menu, 1, 4, 2.
b Press a or b to choose Tray#1 Only,
1
Tray#2 Only
MP>T1>T2
Press OK.
1
Tray#2 Only or T2 appears only if the
optional tray is installed.
, MP Only,
1
or T1>T21>MP.
c Press Stop/Exit.
Recommended paper and print media 2
Paper Type Item
Plain Paper
APP Blue Flagship 70 g/m
APP Gold Flagship 80 g/m
Advanced Agro Double A 80 g/m
2
2
2
Type and size of paper 2
The machine feeds paper from the installed
standard paper tray, multi-purpose tray or
optional lower tray.
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Chapter 2
The name for the paper trays in the printer driver and this Guide are as follows: 2
Tray and optional unit Name
Standard paper tray Tray 1
Multi-purpose tray MP Tray
Optional lower tray Tray 2
Paper capacity of the paper trays 2
Paper size Paper types No. of sheets
Paper Tray
(Tray 1)
Multi-purpose Tray
(MP Tray)
Optional lower Tray
(Tray 2)
A4, Letter, Legal, B5,
Executive, A5,
A5 (Long Edge), A6,
B6, Folio
1
Width: 69.8 to 216 mm
Length: 116 to 406.4 mm
A4, Letter, Legal, B5,
Executive, A5, B6,
1
Folio
Plain paper, Thin paper
and Recycled paper
Plain paper, Thin paper,
Thick paper,
Thicker paper,
Bond paper,
Recycled paper,
Envelopes, Labels and
Glossy paper
Plain paper, Thin paper
and Recycled paper
up to 250 [80 g/m
50 sheets [80 g/m
3 Envelopes
1 Glossy paper
up to 500 [80 g/m
2
]
2
]
2
]
1
Folio size is 215.9 mm x 330.2 mm
Recommended paper specifications 2
The following paper specifications are suitable for this machine.
Basis weight
70-90 g/m
Thickness 80-110 m
Roughness Higher than 20 sec.
Stiffness
90-150 cm
Grain direction Long grain
Volume resistivity
Surface resistivity
Filler
10e
10e
CaCO
Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%
2
3
/100
9
-10e11 ohm
9
-10e12 ohm-cm
(Neutral)
3
Use paper made for plain paper copying.
20
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Loading paper
IMPORTANT
1
1
Use paper that is 70 to 90 g/m2.
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
Handling and using special paper 2
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
Preprinted paper must use ink that can
withstand the temperature of the
machine’s fusing process 392 degrees
Fahrenheit (200 degrees centigrade).
If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
Types of paper to avoid 2
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is curled or warped
1 A curl of 2 mm or greater may cause
jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed,
they may damage your machine. This
damage may not be covered under any
Brother warranty or service agreement.
Envelopes 2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and printquality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds.
The envelope should lie flat and not be of
baggy or flimsy construction. You should buy
quality envelopes from a supplier who
understands that you will be using the
envelopes in a laser machine.
2
We recommend that you print a test envelope
to make sure the print results are what you
want.
21
Page 30
Chapter 2
IMPORTANT
Types of envelopes to avoid 2
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
• with each side folded as shown in
figure below
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Labels 2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
• with double flaps
22
Page 31
Types of labels to avoid 2
IMPORTANT
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
• DO NOT feed part used label sheets. The
exposed carrier sheet will damage your
machine.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print
correctly and may cause damage to your
machine.
Loading paper
2
• DO NOT reuse or insert labels that have
previously been used or are missing a few
labels on the sheet.
23
Page 32
IMPORTANT
Note
Loading documents 3
3
How to load documents
You can make copies, and scan from the ADF
(Automatic Document Feeder) and the
scanner glass.
Using the automatic document feeder (ADF) 3
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard
2
80 g/m
before putting them in the ADF.
Document Sizes Supported 3
Length: 147.3 to 356.0 mm
Width: 147.3 to 215.9 mm
Weight:
paper and always fan the pages
64 to 90 g/m
2
3
• To scan documents that are not suitable
for the ADF, see Using the scanner glass
on page 25.
• It is easier to use the ADF if you are
loading a multiple page document.
• Make sure documents with correction fluid
or written with ink are completely dry.
a Unfold the ADF document support (1)
and the ADF document output support
flap (2).
1
2
How to load documents 3
• DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
b Fan the pages well.
c Place your document face up, top edge
first in the ADF until the LCD display
message changes and you feel it touch
the feed rollers.
d Adjust the paper guides (1) to fit the
width of your document.
1
24
Page 33
Loading documents
Note
IMPORTANT
Using the scanner glass 3
You can use the scanner glass to copy or
scan pages of a book one page at a time.
Document Sizes Supported 3
Length: Up to 297.0 mm
Width: Up to 215.9 mm
Weight: Up to 2.0 kg
How to load documents 3
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
3
c Close the document cover.
If the document is a book or is thick do not
slam the cover or press on it.
b Using the document guidelines on the
left and top, place the document face
down in the upper left corner of the
scanner glass.
25
Page 34
4
Note
Making copies 4
How to copy 4
The following steps show the basic copy
operation. For details about each option, see
the Advanced User's Guide.
Contrast :-
Quality :Auto
Enlg/Red :100%
Tray :MP>T1
Pressab
1 No. of Copies
You can enter the number of copies you want
by using the numeric keys.
or Start
a Do one of the following to load your
document:
Place the document face up in the
ADF. (See Using the automatic
document feeder (ADF) on page 24.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 25.)
+
01
1
Copy settings 4
You can change the following copy settings:
Press a or b to scroll through the copy
settings. When the setting you want is
highlighted, press OK. For details about
changing the following copy settings, see
Copy settings in Chapter 3 of the Advanced
User's Guide.
Enlg/Red (Enlarge/Reduce)
Stack/Sort
Quality
Contrast
Brightness
Color Adjust
Page Layout
Tray Select
Duplex
b Press Mono Start or Color Start.
If the LCD shows Please Wait and the
machine stops copying while you are
making multiple copies, please wait for 30
to 40 seconds until the machine finishes
the color registration and cleaning
process of the belt unit.
Stop copying 4
To stop copying, press Stop/Exit.
26
Page 35
How to print from a computer 5
5
Printing a document 5
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
®
Printing for Windows
for Macintosh in Software User's Guide for
the details about the print settings.)
a Install the Brother printer driver on the
Installation CD-ROM. (See the Quick
Setup Guide.)
b From your application, choose the Print
command.
or Printing and Faxing
5
c Choose the name of your machine in the
Print dialog box and click Properties.
d Choose the settings you want in the
Properties dialog box.
Paper Size
Orientation
Copies
Media Type
Print Quality
Color / Mono
Multiple Page
Duplex / Booklet
Paper Source
e Click OK to begin printing.
27
Page 36
Note
How to scan to a computer 6
6
Scanning a document as PDF file using
®
ControlCenter4 (Windows
(For Macintosh users) See Scanning in the Software User's Guide.
• The screens on your PC may vary depending on your model.
• The illustrations in this chapter are based on "Advanced Mode" interface.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
a Load your document. (See How to load documents on page 24.)
) 6
b Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
c Choose Home Mode or Advanced Mode before you use ControlCenter4.
d Make sure the machine you want to use is selected from the Model pull-down list.
28
Page 37
How to scan to a computer
1
2
4
5
3
e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
6
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
29
Page 38
Chapter 6
g Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
30
Page 39
How to scan to a computer
Changing the SCAN key settings
Before scanning 6
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the MFL-Pro Suit (including scanner drivers) on the Installation CD-ROM. (See the
Quick Setup Guide.)
Configure the machine with a TCP/IP address if network scanning does not work. (See
Configuring Network Scanning in the Software User's Guide.)
SCAN key settings 6
You can change your machine’s SCAN key settings using ControlCenter4.
a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model pull-down list.
6
6
c Click the Device Settings tab.
d Click Device Scan Settings.
31
Page 40
Chapter 6
1
2
4
5
3
e Choose the File tab. You can change the default settings.
1 You can choose the file type from the pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
32
Page 41
How to scan to a computer
Note
Scanning using the SCAN key 6
a Load your document. (See How to load documents on page 24.)
b Press (SCAN).
c Press a or b to choose Scan to PC.
Press OK.
d Press a or b to choose File.
Press OK.
e If you want to change the duplex setting, press a or b to choose 1sided, 2sided (L)edge
or 2sided (S)edge.
Press OK.
f (For Network users)
Press a or b to choose the destination computer you want to send to.
Press OK.
If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the
destination computer using the dial pad on the control panel.
Press OK.
g Press Mono Start or Color Start.
The machine starts the scanning process.
Choose the scan mode you want.
Scan to:
• Network
• FTP
• E-mail (Scan to PC)
• Image (Scan to PC)
• OCR (Scan to PC)
6
• File (Scan to PC)
33
Page 42
Routine maintenance A
A
Replacing the consumable items A
The following messages appear on the LCD in the Ready mode. These messages provide
advanced warnings to replace the consumable items before they reach the end of their life. To
avoid any inconvenience, you may want to buy spare consumable items before the machine stops
printing.
Standard Toner
See Replacing a
Toner cartridge
on page 37.
High Capacity
Toner
See Replacing a
Toner cartridge
on page 37.
Cyan TN-370C
Magenta TN-370M
Yellow TN-370Y
Black TN-370BK
Cyan TN-375C
Magenta TN-375M
Yellow TN-375Y
Black TN-378BK
Drum unit ( DR-370CL)
See Replacing the drum unit
on page 43.
Belt unit ( BU-300CL)
See Replacing the belt unit
on page 49.
Waste toner box
See Replacing the waste
toner box on page 54.
(WT-300CL)
34
Page 43
Routine maintenance
LCD messages Consumable item
Model name Approximate life How to replace
to replace
Toner Low
Prepare New X
Toner
Cartridge.
Toner cartridge,
Black
TN-370BK
(Standard toner
cartridge),
TN-378BK
(High capacity
toner cartridge),
X = Black, Cyan,
Magenta, Yellow
Toner cartridge,
Cyan
TN-370C
(Standard toner
cartridge),
TN-375C
(High capacity
toner cartridge),
Toner cartridge,
Magenta
TN-370M
(Standard toner
cartridge),
TN-375M
(High capacity
toner cartridge),
Toner cartridge,
Yellow
TN-370Y
(Standard toner
cartridge),
TN-375Y
(High capacity
toner cartridge)
WT Box End Soon Waste toner box WT-300CL
2,500 pages
(Standard toner
cartridge)
12
6,000 pages (High
capacity toner
cartridge)
12
1,500 pages
(Standard toner
cartridge)
12
3,500 pages (High
capacity toner
cartridge)
50,000 pages
12
1
See page 37.
A
See page 54.
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
35
Page 44
You will need to clean the machine regularly and replace the consumable items when the following
Note
messages are displayed on the LCD.
LCD messages Consumable
Model name Approximate life How to replace
item to replace
Replace Toner Toner cartridge,
Black
TN-370BK
(Standard toner
cartridge),
TN-378BK (High
capacity cartridge)
Toner cartridge,
Cyan
TN-370C (Standard
toner cartridge),
TN-375C (High
capacity cartridge)
Toner cartridge,
Magenta
TN-370M (Standard
toner cartridge),
TN-375M (High
capacity cartridge)
Toner cartridge,
Yellow
TN-370Y (Standard
toner cartridge),
TN-375Y (High
capacity cartridge)
Replace Parts
Drum unit DR-370CL
Drum
Drum Stop
Replace Parts
Belt unit BU-300CL
Belt Unit
Replace WT Box Waste toner box WT-300CL
Replace Parts
Fuser unit
Fuser Unit
Replace Parts
Laser unit
Laser Unit
Replace Parts
Paper feeding kit 1
PF Kit 1
Replace Parts
Paper feeding kit 2
PF Kit 2
Replace Parts
Paper feeding kit MP
PF Kit MP
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
2,500 pages
(Standard toner
cartridge)
12
6,000 pages
(High capacity
cartridge)
12
1,500 pages
(Standard toner
cartridge)
12
3,500 pages
(High capacity
cartridge)
12
25,000 pages
(1 page per job; Drum
life is approximate
and may vary by type
of use.)
50,000 pages
50,000 pages
100,000 pages
100,000 pages
100,000 pages
100,000 pages
50,000 pages
1
1
1
1
1
1
1
1
See page 37.
See page 44.
See page 49.
See page 54.
Call your Brother
dealer for a
replacement fuser unit.
Call your Brother
dealer for a
replacement laser unit.
Call your Brother
dealer for a
replacement paper
feeding kit 1.
Call your Brother
dealer for a
replacement paper
feeding kit 2.
Call your Brother
dealer for a
replacement paper
feeding kit MP.
• If you choose not to return your used consumable, please discard the used consumable
according to local regulations, keeping it separate from domestic waste. If you have questions,
call your local waste disposal office.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
36
Page 45
Routine maintenance
Note
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of
replacement will vary depending on the complexity of printed pages, percentage of coverage
and type of media used.
Replacing a Toner cartridge A
Model Name: For the model name of toner
cartridges, see Replacing the consumable
items on page 34.
The Standard toner cartridges can print
approximately 2,500 pages (black) or
approximately 1,500 pages (cyan, magenta,
1
yellow)
print approximately 6,000 pages (black) or
approximately 3,500 pages (cyan, magenta,
yellow)
depending on your average type of
document. When a toner cartridge is running
low, the LCD shows Toner Low.
The toner cartridges that come supplied with
the machine are standard toner cartridges.
1
. The High Yield toner cartridges can
1
. Actual page count will vary
Approx. cartridge yield is declared in accordance
with ISO/IEC 19798.
Toner Low A
Toner Low
Prepare...
If the LCD shows Toner Low Prepare New
X Toner Cartridge., buy a new toner
cartridge and have it ready before you get a
Replace Toner message. The LCD shows
the toner color that is near the end of its life
(Cyan, Magenta, Yellow or Black).
A
Replace Toner A
When the following message appears on the
LCD, you need to replace the toner cartridge:
Replace Toner
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
• To ensure high quality printing, we
recommend that you use only Brother
Original toner cartridges. When you want
to buy toner cartridges, please call your
Brother dealer.
• We recommend that you clean the
machine when you replace the toner
cartridge. See Cleaning and Checking the
machine on page 60.
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
Open the Front...
The message in the last line of the LCD
indicates which color you need to replace.
The machine will stop printing until you
replace the toner cartridge. A new or unused
Brother Original toner cartridge will reset the
Replace Toner mode.
37
Page 46
Replacing the toner cartridge A
a Make sure that the machine is turned
on.
b Press the front cover release button and
then open the front cover.
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
38
Page 47
d Hold the handle of the toner cartridge
WARNING
IMPORTANT
Note
and slightly push it toward the machine
to unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
Routine maintenance
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray or any type of flammable substance
to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
A
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• If you choose not to return your used
consumable, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
Be careful not to inhale toner.
39
Page 48
e Push to release the latches of the
Note
1
corona wire cover (1), and then open the
cover.
f Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
1
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
40
Page 49
g Close the corona wire cover.
IMPORTANT
h Repeat steps e to g to clean each of
three remaining corona wires.
Routine maintenance
• Unpack the toner cartridge just before you
put it in the machine. If a toner cartridge is
left unpacked for a long time, the toner life
will be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
• Brother machines are designed to work
with toner of a particular specification and
will work to a level of optimum
performance when used with Brother
Original toner cartridges. Brother cannot
guarantee this optimum performance if
toner or toner cartridges of other
specifications are used. Brother does not
therefore recommend the use of
cartridges other than Brother Original
cartridges with this machine, or the
refilling of empty cartridges with toner from
other sources. If damage is caused to the
drum unit or other part of this machine as
a result of the use of toner or toner
cartridges other than Brother Original
products due to the incompatibility or lack
of suitability of those products with this
machine, any repairs required as a result
may not be covered by the warranty.
A
i Unpack the new toner cartridge. Gently
shake it from side to side several times
to distribute the toner evenly inside the
cartridge.
j Pull off the protective cover.
41
Page 50
IMPORTANT
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustrations.
k Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
C
M
Y
K
C - Cyan M - Magenta
Y - Yellow K - Black
42
Page 51
l Push the drum unit in until it stops.
Note
IMPORTANT
Routine maintenance
For best performance, use a Brother
Original drum unit and Brother Original
toner units. Printing with a third-party drum
unit or toner unit may reduce not only the
print quality but also the quality and life of
the machine itself. Warranty coverage
may not apply to problems caused by the
use of third-party drum or toner units.
Drum Error A
Drum Error
m Close the front cover of the machine.
After you replace a toner cartridge, DO
NOT turn off the machine's power switch
or open the front cover until the LCD
clears the Please Wait message and
returns to Ready mode.
Replacing the drum unit A
Slide the Green
The corona wires have become dirty. Clean
the corona wires in the drum unit. (See
Cleaning the corona wires on page 66.)
If you cleaned the corona wires and
Drum Error was not cleared then the drum
unit is at the end of its life. Replace the drum
unit with a new one.
Replace Drum A
Replace Parts
Drum
The drum unit has exceeded its rated life.
Please replace the drum unit with a new one.
We recommend a Brother Original drum unit
be installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
A
Model name: DR-370CL
A new drum unit can print approximately
25,000 A4 or Letter size single-sided pages.
43
Page 52
Drum Stop A
IMPORTANT
Drum Stop
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a Brother Original drum unit be
installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
Replacing the drum unit A
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
b Press the front cover release button and
then open the front cover.
• Every time you replace the drum unit,
clean the inside of the machine. (See
Cleaning and Checking the machine
on page 60.)
a Make sure that the machine is turned
on.
44
Page 53
Routine maintenance
IMPORTANT
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
A
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
45
Page 54
• To prevent damage to the machine from
WARNING
IMPORTANT
static electricity, DO NOT touch the
electrodes shown in the illustration.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
e Hold the handle of the toner cartridge
and slightly push it to unlock it. Then pull
it out of the drum unit. Repeat this for all
the toner cartridges.
Be careful not to inhale toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
46
Page 55
Routine maintenance
Note
IMPORTANT
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the unit.
• If you choose not to return your used
consumable, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
f Unpack the new drum unit and remove
the protective cover.
A
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
47
Page 56
• Unpack the drum unit just before you put it
in the machine. Exposure to direct sunlight
or room light may damage the drum unit.
g Hold the handle of the toner cartridge
and slide the toner cartridge into the new
unit, then slightly pull it toward you until
you hear it click into place. Make sure
that you match the toner cartridge color
to the same color label on the drum unit.
Repeat this for all the toner cartridges.
h Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
C
M
Y
K
C - Cyan M - Magenta
Y - Yellow K - Black
i Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
48
Page 57
Routine maintenance
IMPORTANT
1
j Turn the green lock lever (1) clockwise
to the lock position.
k Push the drum unit in until it stops.
Resetting the drum counter A
When you replace a drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
a Press Menu, 5, 8.
b Press a or b to choose Drum. Press OK.
c Press 1 to reset the drum unit counter.
d Press Stop/Exit.
Replacing the belt unit A
Model name: BU-300CL
A new belt unit can print approximately
50,000 A4 or Letter size single-sided pages.
A
Replace Belt A
When the following message appears on the
LCD, you need to replace the belt unit:
Replace Parts
Belt Unit
• DO NOT touch the surface of the belt unit.
If you touch it, it could degrade print
quality.
• Damage caused by incorrect handling of
the belt unit may void your warranty.
a Make sure that the machine is turned
on.
l Close the front cover of the machine.
49
Page 58
b Press the front cover release button and
then open the front cover.
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
50
Page 59
Routine maintenance
IMPORTANT
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
A
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
51
Page 60
IMPORTANT
e Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
f Unpack the new belt unit.
g Put the new belt unit back in the
machine. Make sure the belt unit is level
and fits firmly into place.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
52
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Routine maintenance
1
2
h Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
j Turn the green lock lever (1) clockwise
to the lock position.
1
k Push the drum unit in until it stops.
A
i Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
l Close the front cover of the machine.
53
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Resetting the belt unit counter A
WARNING
IMPORTANT
When you replace a belt unit with a new one,
you need to reset the belt unit counter by
completing the following steps:
a Press Menu, 5, 8.
b Press a or b to select Belt Unit.
Press OK.
c Press 1 to reset the belt unit counter.
d Press Stop/Exit.
Replacing the waste toner boxA
Model name: WT-300CL
A new waste toner box can print
approximately 50,000 A4 or Letter size
single-sided pages.
WT Box End Soon A
DO NOT put the waste toner box into a fire.
It could explode.
Be careful not to spill the toner. DO NOT
inhale or allow it to get into your eyes.
DO NOT reuse the waste toner box.
a Make sure that the machine is turned
on.
WT Box End Soon
If the LCD shows WT Box End Soon, it
means the waste toner box is near the end of
its life. Buy a new waste toner box and have
it ready before you get a Replace WT Box
message.
Replace WT Box A
When the following message appears on the
LCD, you need to replace the waste toner
box:
Replace WT Box
Replace...
54
Page 63
Routine maintenance
b Press the front cover release button and
then open the front cover.
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
A
55
Page 64
d Turn the green lock lever (1) at the left of
IMPORTANT
1
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
56
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Routine maintenance
IMPORTANT
Note
e Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
f Remove two pieces of orange packing
material and discard them.
A
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
This step is only necessary when you are
replacing the waste toner box for the first
time, and are not required for the
replacement waste toner box. The orange
packing pieces are installed at the factory
to protect your machine during shipment.
57
Page 66
g Hold the green handle of the waste toner
CAUTION
Note
box and remove the waste toner box
from the machine.
h Unpack the new waste toner box and
put the new waste toner box in the
machine using the green handle. Make
sure the waste toner box is level and fits
firmly into place.
Handle the waste toner box carefully in
case you accidentally spill or scatter toner.
If toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
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Routine maintenance
i Put the belt unit back into the machine.
Make sure the belt unit is level and fits
firmly into place.
j Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
A
k Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
59
Page 68
l Turn the green lock lever (1) clockwise
WARNING
IMPORTANT
1
to the lock position.
Cleaning and Checking the machine
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
A
m Push the drum unit in until it stops.
DO NOT use any flammable substances,
spray or organic solvent/liquids containing
alcohol/ammonia to clean the inside or
outside of the machine. Doing this may
cause a fire or electrical shock.
Be careful not to inhale toner.
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
n Close the front cover of the machine.
60
Cleaning the outside of the machine A
a Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
Page 69
Routine maintenance
b Pull the paper tray completely out of the
machine.
Wipe the outside of the machine with a
c
dry, lint-free soft cloth to remove dust.
e Wipe the inside and the outside of the
paper tray with a dry, lint-free soft cloth
to remove dust.
f Re-load the paper and put the paper tray
firmly back in the machine.
g Plug the machine’s power cord back into
the electrical socket first, and connect all
cables. Turn on the machine.
A
d Remove any paper that is in the paper
tray.
Cleaning the scanner glass A
a Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
b Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with water.
1
2
3
61
Page 70
c In the ADF unit, clean the white bar (1)
Note
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
moistened with water.
1
2
Cleaning the laser scanner windows A
a Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
b Press the front cover release button and
then open the front cover.
In addition to cleaning the scanner glass
and glass strip with a soft lint-free cloth
moistened with water, run your finger tip
over the glass to see if you can feel
anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
d Plug the machine’s power cord back into
the electrical socket first, and connect all
cables. Turn on the machine.
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Page 71
Routine maintenance
IMPORTANT
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
A
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
63
Page 72
• To prevent damage to the machine from
1
static electricity, DO NOT touch the
electrodes shown in the illustration.
e Wipe the four scanner windows (1) with
a dry, lint-free cloth.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
1
f Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
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Routine maintenance
1
2
1
g Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
i Push the drum unit in until it stops.
A
h Turn the green lock lever (1) clockwise
to the lock position.
j Close the front cover of the machine.
k Plug the machine’s power cord back
into the electrical socket first, and
connect all cables. Turn on the machine.
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Page 74
Cleaning the corona wires A
If you have print quality problems, clean the
four corona wires as follows:
a Press the front cover release button and
then open the front cover.
b Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
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Routine maintenance
c Hold the handle of the toner cartridge
and slightly push it toward the machine
to unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
d Push to release the latches of the
corona wire cover (1), and then open the
cover.
1
A
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Page 76
e Clean the corona wire inside the drum
Note
1
unit by gently sliding the green tab from
left to right and right to left several times.
f Close the corona wire cover.
g Repeat steps d to f to clean each of
three remaining corona wires.
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
68
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Routine maintenance
h Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
i Push the drum unit in until it stops.
A
C
M
Y
K
C - Cyan M - Magenta
Y - Yellow K - Black
j Close the front cover of the machine.
Cleaning the drum unit
If your printout has colored dots at 94 mm
intervals the drum may have something stuck
to the drum surface, such as glue from a
label. Follow the steps below to solve the
problem.
A
69
Page 78
a Make sure that the machine is in the
Ready mode. Press Menu, 5, 6, then
press Mono Start or Color Start to print
the drum dot check sheet.
56.Drum Dot Print
Printing
b Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
c Press the front cover release button and
then open the front cover.
d Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
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Page 79
Routine maintenance
IMPORTANT
e Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
A
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
f Hold the handle of the toner cartridge
and slightly push it to unlock it. Then pull
it out of the drum unit. Repeat this for all
the toner cartridges.
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Page 80
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
g Turn the drum unit over by holding the
green handles. Make sure that the drum
unit gears (1) are on the left hand side.
1
h Note the following information from the
drum dot check sheet:
Dot color
For example, a mark on the cyan
drum would produce a cyan dot on
the check sheet.
Dot location
Note which of the printed columns
the dot appears in.
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Routine maintenance
IMPORTANT
i On the problem color drum, use the
numbered markers next to the drum
roller to find the mark. For example, a
cyan dot in column 2 on the check sheet
would mean that there is a mark on the
cyan drum in the "2" region.
j Turn the drum unit gear toward you by
hand while looking at the surface of the
suspected area.
A
k When you have found the mark on the
drum that matches the drum dot check
sheet, wipe the surface of the drum
gently with a cotton swab until the dust
or paper powder on the surface comes
off.
DO NOT clean the surface of the
photosensitive drum with a sharp object.
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Page 82
l Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
m Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
C
M
Y
K
C - Cyan M - Magenta
Y - Yellow K - Black
n Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
74
Page 83
Routine maintenance
1
o Turn the green lock lever (1) clockwise
to the lock position.
p Push the drum unit in until it stops.
r Plug the machine’s power cord back into
the electrical socket first, and connect all
cables. Turn on the machine.
Cleaning the paper pick-up rollers A
If you have paper feed problems, clean the
pick-up rollers as follows:
a Turn off the machine. Unplug the power
cord from the electrical socket.
b Pull the paper tray completely out of the
machine.
A
q Close the front cover of the machine.
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Page 84
c Tightly wring out a lint-free cloth soaked
Note
1
1
in lukewarm water, and then wipe the
separator pad (1) of the paper tray with
it to remove dust.
Calibration A
The output density for each color may vary
depending on the environment the machine is
in such as temperature and humidity.
Calibration helps you to improve the color
density.
a Press Menu, 3, 6.
b Press a or b to select Calibrate.
c Press OK.
d Press 1 to select Yes.
e Press Stop/Exit.
You can reset the calibration parameters
back to those set at the factory.
a Press Menu, 3, 6.
d Wipe the two pick-up rollers (1) inside
the machine to remove dust.
b Press a or b to Reset.
c Press OK.
d Press 1 to select Yes.
e Press Stop/Exit.
• If an error message is displayed, press
Stop/Exit and try again. (For more
information, see Error and maintenance
messages on page 78.)
®
• If you print using the Windows
driver, the driver will get the calibration
data automatically if both Use Calibration
Data and Get device data automatically
are on. The default settings are on. (See
Advanced tab in the Software User's
Guide.)
printer
e Put the paper tray back in the machine.
f Plug the machine’s power cord back into
the electrical socket. Turn on the
machine.
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Routine maintenance
• If you print using the Macintosh printer
driver, you need to perform the calibration
using the Status Monitor. After turning
the Status Monitor on, choose Color
Calibration from the Control menu. (See
Status Monitor in the Software User's
Guide. When the StatusMonitor is open,
choose Control / Color Calibration from
the menu bar.)
Auto Registration A
Registration A
If solid areas of color or images have cyan,
magenta or yellow fringes, you can use the
auto-registration feature to correct the
problem.
a Press Menu, 3, 7.
Repeat for 2 (2 Cyan Left), 3
(3 Yellow Left), 4, 5, 6 to 9.
e Press Stop/Exit.
Frequency (Color Correction) A
You can set how often the color correction
(Color Calibration and Auto Registration)
occurs. The default setting is Normal. The
color correction process consumes some
amount of the toner.
a Press Menu, 3, 9.
b Press a or b to choose Normal, Low or
Off.
Press OK.
c Press Stop/Exit.
A
b To start, press 1.
To exit, press 2.
c Press Stop/Exit.
Manual Registration A
If color still appears incorrectly after autoregistration, you will need to perform manual
registration.
a Press Menu, 3, 8, 1.
b Press Mono Start or Color Start to
start printing the color registration chart.
c When the machine has finished printing
the registration chart, press 2
(Set Regist.) to correct the color
manually.
d Starting at 1 (1 Magenta Left) on the
chart, check which colored bar has the
most uniform print density and enter its
number into the machine using the
a and b keys.
Press OK.
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Page 86
Troubleshooting B
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message Cause Action
Access Denied The function you want to use is
restricted by Secure Function
Lock.
Calibrate Calibration failed. Press Mono Start or Color Start and try it
1
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
The toner cartridge
color with the problem
is shown in the
message.
Condensation One of the issues that can cause
The toner cartridge is not installed
correctly.
this error is that condensation
may form inside the machine after
a room temperature change.
.
Contact your administrator to check your
Secure Function Lock Settings.
again.
Turn off the machine. Wait a few
seconds, then turn it on again.
Put in a new drum unit. (See Replacing
the drum unit on page 44.)
Put in a new belt unit. (See Replacing the
belt unit on page 49.)
Put in a new waste toner box. (See
Replacing the waste toner box
on page 54.)
If the problem continues, call your
Brother dealer.
Pull out the drum unit and remove the toner
cartridge for the color that is indicated on the
LCD, then re-install toner cartridge in the
drum unit. Put the drum unit back into the
machine again.
Leave switched ON. Fully open the front
cover. Wait 30 minutes, switch OFF and
close cover, then switch ON. If this does not
clear the error, call your Brother dealer.
78
Page 87
Error Message Cause Action
Troubleshooting
Cooling Down
Wait for a while
Cover is Open The front cover is not completely
Cover is Open The ADF cover is not completely
Cover is Open The fuser cover is not completely
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
closed.
closed.
The ADF is open while loading a
document.
closed or paper was jammed in
the back of the machine when
you turned on the power.
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet
is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
Close the front cover of the machine.
Close the ADF cover of the machine.
Close the ADF cover of the machine, then
press Stop/Exit.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Mono Start or
Color Start.
B
DIMM Error The DIMM is not installed
correctly.
The DIMM is broken.
The DIMM does not meet the
required specifications.
Document Jam The document was not inserted
or fed correctly, or the document
scanned from the ADF was too
long.
Drum Error The corona wire on the drum unit
needs to be cleaned.
Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the
Turn off the machine and remove the
DIMM.
Confirm the DIMM meets the required
specifications. (See Memory board in
Appendix B of the Advanced User's
Guide.)
Re-install the DIMM correctly. Wait a few
seconds, and then turn it on again.
If this error message appears again,
replace the DIMM with a new one. (See
Installing extra memory in Appendix B of
the Advanced User's Guide.)
See Document is jammed in the top of the
ADF unit on page 83 or Using the automatic
document feeder (ADF) on page 24.
Clean the corona wire on the drum unit. (See
Cleaning the corona wires on page 66.)
drum unit on page 44.)
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Page 88
Error Message Cause Action
Duplex Disabled
Close the Back
Cover of the
machine.
Duplex Disabled
Reload paper,
then press Start.
EL Error The machine has a mechanical
Fuser Error The temperature of the fuser unit
The back of the machine is not
closed completely.
Although the size of paper in the
paper tray matches the paper
size that was selected from the
control panel or printer driver, the
machine has stopped printing
when it encountered an
additional, different size of paper
in the tray.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
problem.
does not rise to a specified
temperature within the specified
time.
Close the back cover of the machine.
Make sure the paper tray contains only the
size of paper you select in either the control
panel or printer driver, then press
Mono Start or Color Start.
Re-install the paper tray and press
Mono Start or Color Start.
Open the front cover and close it again.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave the
machine for 15 minutes with the power on.
The fuser unit is too hot.
Init Unable XX
(XX=Error Code)
Jam Duplex The paper is jammed underneath
Jam Inside The paper is jammed inside the
Jam MP Tray The paper is jammed in the MP
Jam Rear The paper is jammed in the back
Jam Tray 1
Jam Tray 2
Limit Exceeded The printing limit set by Secure
Low Temperature The room temperature is too low
The machine has a mechanical
problem.
Paper Tray 1.
machine.
tray of the machine.
of the machine.
The paper is jammed in the paper
tray of the machine.
Function Lock 2.0 was reached.
for the machine to operate.
Turn the power switch off, and then turn
it on again.
If the problem continues, call your
Brother dealer.
(See Paper is jammed underneath paper
tray 1 on page 91.)
(See Paper is jammed inside the machine
on page 88.)
(See Paper is jammed in the MP tray
on page 84.)
(See Paper is jammed at the back of the
machine on page 86.)
(See Paper is jammed in the Paper Tray 1 or
Tray 2 on page 85.)
Contact your administrator to check your
Secure Function Lock Settings.
Increase the room temperature to allow the
machine to operate.
No Belt Unit
80
The belt unit is not installed
correctly.
Re-install the belt unit. (See Replacing the
belt unit on page 49.)
Page 89
Error Message Cause Action
Troubleshooting
No Paper The machine is out of paper or
paper is not correctly loaded in
the paper tray.
No Permission You have attempted to print in
color using a Secure Function
Lock ID that is restricted to mono
printing only. The print job will be
cancelled.
No Toner The toner cartridge for the color
indicated on the LCD is not
installed correctly.
No Tray The paper tray indicated on the
LCD is not installed properly.
No Waste Toner The waste toner box is not
installed properly.
Not Available The attempted function is
restricted by Secure Function
Lock 2.0.
Do one of the following:
Refill the paper in the paper tray.
Remove the paper and load it again.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Cleaning the paper pick-up rollers
on page 75.)
Contact your administrator to check your
Secure Function Lock Settings.
Pull out the drum unit. Take out the toner
cartridge for the color indicated on the LCD,
and then put it back into the drum unit.
Re-install the paper tray that is indicated on
the LCD.
Re-install the waste toner box. (See
Replacing the waste toner box on page 54.)
B
Contact your administrator to check your
Secure Function Lock Settings.
Out of Memory The machine’s memory is full. Do one of the following:
Press Mono Start or Color Start to copy
the scanned pages. (Copy operation in
progress)
Press Stop/Exit and wait until the other
operations in progress finish, and then try
again.
Reduce print quality. (See Advanced tab
in the Software User's Guide.)
Add optional memory. (See Memory
board in Appendix B of the Advanced
User's Guide.)
Print Unable XX
(XX=Error Code)
The machine has a mechanical
problem.
Do one of the following:
Turn the power switch off, wait a few
minutes, and then turn it on again.
If the problem continues, call your
Brother dealer.
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Page 90
Error Message Cause Action
Registration Registration failed. Press Mono Start or Color Start and try
again.
Do one of the following:
Turn off the machine’s power switch.
Wait a few seconds, then turn it on again.
Try Manual Registration, Menu, 3, 8.
(See Manual Registration on page 77.)
Put in a new belt unit. (See Replacing the
belt unit on page 49.)
If the problem continues, call your
Brother dealer.
Replace Parts
It is time to replace the belt unit. Replace the belt unit. (See Replacing the
Belt Unit
Replace Parts
It is time to replace the drum unit. Replace the drum unit.
Drum
The drum unit counter was not
reset when a new drum was
installed.
Replace Parts
It is time to replace the fuser unit. Call your Brother dealer or a Brother
Fuser Unit
Replace Parts
PF Kit 1
It is time to replace the paper
feeding kit.
PF Kit 2
PF Kit MP
Replace Toner The toner cartridge is at the end
of its life.
Replace WT Box It is time to replace the waste
toner box.
belt unit on page 49.)
(See Replacing the drum unit on page 44.)
Reset the drum unit counter.
(See Resetting the drum counter
on page 49.)
Authorized Service Center to replace the
fuser unit.
Call your Brother dealer or a Brother
Authorized Service Center to replace the
PF Kit.
Replace the toner cartridge for the color
indicated on the LCD. (See Replacing a
Toner cartridge on page 37.)
Replace the waste toner box. (See
Replacing the waste toner box on page 54.)
Scan Unable XX
(XX=Error Code)
The machine has a mechanical
problem.
Short paper The length of the paper in the tray
is too short for the machine to
deliver it to the Face-down output
tray.
Size Error DX The paper size defined in the
printer driver is not usable for the
automatic duplex printing.
82
Turn the power switch off and then turn it
on again.
If the problem continues, call your
Brother dealer.
Open the back cover to let the printed paper
out on the back output tray. Remove the
printed pages and then press Mono Start or
Color Start.
Press Mono Start or Color Start. Choose a
paper size which is supported by the duplex
tray. (See Type and size of paper
on page 19.)
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Error Message Cause Action
Troubleshooting
Size mismatch The paper in the tray is not the
correct size.
Small paper The paper size specified in the
printer driver is too small for the
machine to deliver it to the
Face-down output tray.
Toner Error One or more toner cartridges are
not installed correctly.
Toner Low The toner cartridge is near the
end of its life.
WT Box End Soon The waste toner box is near the
end of its life.
Document is jammed in the top of the ADF unit B
a Take out any paper from the ADF that is
not jammed.
Load the correct size of paper in the tray and
set the “Paper Size” (Menu, 1, 1, 2). (See
Paper Size on page 18.)
Open the back cover to let the printed paper
out on the back output tray and then press
Mono Start or Color Start.
Pull out the drum unit. Take out all the toner
cartridges, and then put them back into the
drum unit.
Buy a new toner cartridge for the color that is
indicated on the LCD before you get a
Replace Toner message.
Buy a new waste toner box before you get a
Replace WT Box message.
Document is jammed under the document cover B
a Take out any paper from the ADF that is
not jammed.
B
b Open the ADF cover.
c Pull the jammed document out to the
left.
d Close the ADF cover.
e Press Stop/Exit.
b Lift the document cover.
c Pull the jammed document out to the
right.
d Close the document cover.
e Press Stop/Exit.
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Removing small documents
Paper is jammed in the MP
jammed in the ADF B
a Lift the document cover.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
tray B
If the LCD shows Jam MP Tray, follow
these steps:
a Remove the paper from the MP tray.
Remove any jammed paper from in and
b
around the MP tray.
c Close the document cover.
d Press Stop/Exit.
Document is jammed at the output tray B
a Take out any paper from the ADF that is
not jammed.
b Pull the jammed document out to the
right.
c Fan the paper stack, and then put it back
in the MP tray.
c Press Stop/Exit.
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Troubleshooting
WARNING
1
d When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides (1) on
both sides of the tray.
For Jam Tray 2:
e Press Mono Start or Color Start to
resume printing.
Paper is jammed in the Paper Tray 1 or Tray 2 B
If the LCD shows Jam Tray 1 or
Jam Tray 2, follow these steps:
a Pull the paper tray completely out of the
machine.
For Jam Tray 1:
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
B
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b Use both hands to slowly pull out the
IMPORTANT
Note
CAUTION
jammed paper.
Paper is jammed at the back of the machine B
If the LCD shows Jam Rear, a paper jam
occurred behind the back cover. Follow these
steps:
a Leave the machine turned on for 10
minutes to cool down.
b Open the back cover.
If the paper cannot easily be removed in
this direction, stop and follow the
instructions for Paper is jammed inside the
machine on page 88.
Pulling out the jammed paper downwards
allows you to remove the paper easier.
c Make sure the paper is below the
maximum paper mark (b b b) of the
paper tray. While pressing the green
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure that the guides are firmly in the
slots. (See Loading paper in the
standard paper tray on page 10.)
d Put the paper tray firmly back in the
machine.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
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Page 95
Troubleshooting
Note
If the envelope levers (3) inside the back
cover are pulled down to the envelope
position, lift these levers to the original
position before pulling the green tabs (2)
down.
d Using both hands, gently pull the
jammed paper out of the fuser unit.
c Pull the green tabs (2) at the left and
right hand sides toward you and fold
down the fuser cover (1).
2
3
2
1
e Close the fuser cover (1).
2
B
1
3
2
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Page 96
Note
If you print on envelopes, pull down the
envelope levers (2) to the envelope
position again before closing the back
cover.
f Fully close the back cover.
Paper is jammed inside the machine B
If the LCD shows Jam Inside, follow these
steps:
a Turn off the machine. Disconnect all
cables, and then unplug the power cord
from the electrical socket.
b Press the front cover release button and
then open the front cover.
88
Page 97
Troubleshooting
IMPORTANT
c Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
d Turn the green lock lever (1) at the left of
the machine anticlockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
B
• We recommend that you place the drum
unit and the toner cartridges on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
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Page 98
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
f Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
e Pull out the jammed paper slowly.
g Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
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Page 99
Troubleshooting
Note
1
h Turn the green lock lever (1) clockwise
to the lock position.
i Push the drum unit in until it stops.
j Close the front cover of the machine.
If you turn off the machine during
Jam Inside, the machine will print
incomplete data from your computer.
Before you turn on the machine, delete the
print spool job on your computer.
k Plug the machine’s power cord back into
the electrical socket first, and reconnect
all cables. Turn on the machine.
Paper is jammed underneath paper tray 1 B
If the LCD shows Jam Duplex, follow these
steps:
a Pull the paper tray completely out of the
machine.
B
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Page 100
WARNING
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
b If paper is not caught inside the
machine, check underneath the paper
tray.
c Put the paper tray firmly back in the
machine.
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