Brother DCP-9040CN, DCP-9042CDN User Guide

USER’S GUIDE

DCP-9040CN DCP-9042CDN

Version 0

UK/IRE/SAF

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: DCP-9040CN and DCP-9042CDN (circle your model number)

Serial Number:

1

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt; and

 may support an insurance claim by you in the event of product loss

covered by insurance

Approval Information and Compilation and Publication Notice

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

i

EC Declaration of Conformity

ii

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 Do not use inkjet paper because it may

cause a paper jam or damage your machine.

 Your supplier should be informed that the

paper or envelopes will be used in a colour laser machine.

 Preprinted paper must use inks that can

withstand the temperature of the machine’s fusing process (200 degrees centigrade for a period of 0.1 seconds).

 If you have selected a cotton bond paper,

paper having a rough surface, such as cockle or laid finished paper or paper that is wrinkled or puckered, the paper may exhibit degraded performance.

Types of paper to avoid 2

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

CAUTION

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1

1 2 mm or greater

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

2

11

Chapter 2

Envelopes 2

Most envelopes will be suitable for your machine. However, some envelopes may have print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two pieces of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed from the MP tray.

Before you put envelopes in the tray, check the following:

 Envelopes should have a lengthwise

sealing flap.

 The sealing flaps should be folded crisply

and correctly (irregularly cut or folded envelopes may cause paper jams).

 Envelopes should have two layers of

paper in the areas circled below.

Note

• Before you print envelopes, you must ‘fan’ the stack to avoid paper jams and misfeeds.

• Before you print a lot of envelopes, test one to make sure that the print results are what you want.

• Envelope joints that are sealed by the manufacturer should be secure.

• DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.

• For correct printing, you must choose the same paper size from your software application as the paper in the tray.

• We recommend that you do not print within 15 mm of the edges of the envelopes.

• See Acceptable paper and other media on page 9.

1

1 Feeding direction

12

1

Loading paper and documents

Types of envelopes to avoid 2

DO NOT use envelopes:

CAUTION

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with double flaps as shown in the figure below

2

• with sealing flaps that have not been folded at purchase

• with sealing flaps as shown in the figure below

• with each side folded as shown in the figure below

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

• with glue on surface as shown in the figure below

If you use any of the types of envelopes listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

13

Chapter 2

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the belt unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print properly and may cause damage to your machine.

Labels can be fed from the MP tray only.

Types of labels to avoid 2

Unprintable area 2

Unprintable area for copies 2

The printable area begins at approximately 4 mm (0.16 in.) from the top and bottom and 2 mm (0.08 in.) from both sides of the paper.

2

1

1 4mm

2 2mm

Note

This unprintable area shown above is for a single copy or a 1 in 1 copy using A4 size paper. The unprintable area changes with the paper size.

2

1

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

CAUTION

DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

14

Loading paper and documents

Unprintable area when printing from a computer 2

When using the default driver the printable area is smaller than the paper size, as shown below.

Portrait

2

1

1 4.23 mm

2 4.23 mm

Landscape

2

1

2

1

2

Loading paper and envelopes 2

The machine can feed paper from the standard paper tray or multi-purpose tray.

When printing on plain paper 60 to 105 g/m use the paper tray.

For printing on other types of media use the MP tray (multi-purpose tray).

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

 Before using paper that has holes in it,

such as organizer sheets, you must ‘fan’ the stack to avoid paper jams and misfeeds.

2

1

1 4.23 mm

2 4.23 mm

Note

The unprintable area shown above is for A4 size paper. The unprintable area changes with the paper size.

15

Chapter 2

Loading plain paper in the paper tray 2

a Unfold the output paper tray support

flap (1).

1

b Pull the paper tray completely out of the

machine.

d Fan the stack of paper well to avoid

paper feeding problems.

e Put the paper into the paper tray with the

top edge of the paper in first and the print side face down. Make sure that the paper is flat in the tray and below the maximum paper mark (1).

1

c While pressing the green paper-guide

release lever (1), slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

1

16

f Push the paper tray firmly back into the

machine.

Loading paper and documents

Loading envelopes or other media in the multi-purpose tray (MP tray) 2

Use the MP tray when printing envelopes, labels, and thick paper.

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

a Unfold the output paper tray support

flap (1).

1

c Pull out the MP tray support flap (1).

1

d Put the envelopes (up to 3) or media in

the MP tray with the top edge first and the print side face up.

2

b Open the MP tray and lower it gently.

17

Chapter 2

Loading documents 2

You can make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the ADF (automatic document feeder) 2

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard

80 g/m before putting them in the ADF.

2

paper and always fan the pages

 Make sure documents written with ink are

completely dry.

CAUTION

DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped.

DO NOT use cardboard, newspaper or fabric.

c Place your document, face up top edge

first, in the ADF until you feel it touch the feed roller.

d Adjust the paper guides to fit the width of

your document.

To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

To scan non-standard documents see Using the scanner glass on page 19.

CAUTION

a Unfold the ADF document output

support flap (1) and the ADF support flap (2).

2

1

b Fan the pages well.

18

Loading paper and documents

Using the scanner glass 2

You can use the scanner glass to scan or copy the pages of a book or one page at a time. Documents can be up to 215.9 mm wide to 297 mm long (8.5 inches wide to

11.7 inches long).

To use the scanner glass, the ADF must be empty.

a Lift the document cover. b Using the document guidelines on the

left, centre the document face down on the scanner glass.

CAUTION

If the document is a book or is thick, DO NOT slam the cover or press on it.

2

c Close the document cover.

19

3

General setup 3

Paper settings 3

Paper type 3

Set up the machine for the type of paper you are using. This will give you the best print quality.

a Do one of the following:

 To set the paper type for the

MP Tray press Menu, 1, 1, 1.

 To set the paper type for Tray#1

press Menu, 1, 1, 2.

Paper Type

1.MP Tray

b For Tray#1 press a or b to choose

Thin, Plain or Recycled Paper. For MP Tray to choose Thin, Plain, Thick, Thicker or Recycled Paper.

Press OK.

c Press Stop/Exit.

Paper size 3

You can use nine sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A6, B5, B6 and Folio.

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document on the page.

a Do one of the following:

 To set the paper size for the

MP Tray press Menu, 1, 2, 1.

 To set the paper size for Tray#1

press Menu, 1, 2, 2.

Paper Size

1.MP Tray

b Press a or b to choose A4, Letter,

Legal, Executive, A5, A6, B5, B6, Folio or Any.

Press OK.

c Press Stop/Exit.

20

Note

• Any (size) appears only when you choose the MP tray (Menu, 1, 2, 1).

• If you choose Any for the MP Tray Paper Size, you must choose MP Only for the Tray Use setting.

•

You cannot use the for the MP tray when making N in 1 copies. You must choose one of the other available Paper Size selections for the MP tray.

Any

Paper Size option

General setup

Tray use in copy mode 3

You can change the priority tray that the machine will use for printing copies.

When you choose Tray#1 Only or MP Only, the machine loads the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray.

To change the tray setting follow the instructions below:

a Press Menu, 1, 5, 1.

Tray Use

1.Copy

b Press a or b to choose Tray#1 Only,

MP Only, MP>T1 or T1>MP.

Press OK.

c Press Stop/Exit.

Note

• The ADF can detect the document size. When loading the documents from the ADF and MP>T1 or T1>MP is selected, the machine looks for the tray with the most suitable paper size and pulls paper from that tray. If no tray has suitable paper, the machine pulls paper from the higher priority tray.

• When using the scanner glass, your document is always copied from the higher priority tray even if more suitable paper is in another paper tray.

Tray use in print mode 3

You can change the default tray the machine will use for printing from your computer.

a Press Menu, 1, 5, 2.

Tray Use

2.Print

b Press a or b to choose Tray#1 Only,

MP Only, MP>T1 or T1>MP.

Press OK.

c Press Stop/Exit.

Note

If the control panel is set to Tray#1 Only or MP Only and you choose Auto Select in the printer driver, the machine loads the paper from that tray.

Volume settings 3

Beeper volume 3

When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose a range of volume levels, from High to Off.

a Press Menu, 1, 3.

General Setup

3.Beeper

b Press a or b to choose Off, Low, Med or

High.

Press OK.

3

c Press Stop/Exit.

21

Chapter 3

Ecology features 3

Toner save 3

You can save toner using this feature. When you set toner save to On, print appears lighter. The default setting is Off.

a Press Menu, 1, 4, 1.

Ecology

1.Toner Save

b Press a or b to choose On (or Off).

Press OK.

Press Stop/Exit.

c

Note

We DO NOT recommend Toner Save for printing Photo or Greyscale images.

Sleep time 3

Setting the sleep time reduces power consumption by turning off the fuser while the machine is idle.

You can choose how long the machine must be idle (from 000 to 240 minutes) before it goes into sleep mode. When the machine receives computer data or makes a copy, the timer will be reset. The default setting is 005 minutes.

LCD contrast 3

You can change the contrast to make the LCD look lighter or darker.

a Press Menu, 1, 6.

General Setup

6.LCD Contrast

b Press a to make the LCD darker. Or,

press b to make the LCD lighter. Press OK.

c Press Stop/Exit.

User Settings List 3

You can print a list of the settings you programmed including the network configuration.

a Press Menu, 5, 3.

Machine Info.

3.User Settings

b Press Mono Start or Colour Start. c Press Stop/Exit.

While the machine is in sleep mode the LCD will display Sleep. When printing or copying in sleep mode, there will be a short delay while the fuser warms up.

a Press Menu 1, 4, 2.

Ecology

2.Sleep Time

b Enter the length of time the machine is

idle before entering sleep mode (000 to

240). Press OK.

c Press Stop/Exit.

22

Section II

Copy II

Making copies 24

4

5

Making copies 4

How to copy 4

LCD display for Copy mode 4

1

1 Stack/Sort

2 Copy ratio and Copy layout

3 Contrast

4Quality

5 Number of copies

Making a single copy 4

a Load your document. b Press Mono Start or Colour Start.

2

4

3

Making multiple copies 4

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Mono Start or Colour Start.

Note

(To sort your copies, see Sorting copies using the ADF on page 27.)

If the LCD shows “Please Wait” and the machine stops copying while you are making multiple copies, please wait for 30 to 40 seconds until the machine finishes the colour registration and cleaning process of the belt unit.

Stop copying 4

To stop copying, press Stop/Exit.

24

Making copies

Copy options (temporary settings) 4

When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations.

The machine returns to its default settings 60 seconds after copying.

Enlarging or reducing the image copied 4

You can choose the following enlargement or reduction ratios:

Press

100%*

104% EXEiLTR

141% A5iA4

200%

Custom(25-400%)

50%

70% A4iA5

78% LGLiLTR

83% LGLiA4

85% LTRiEXE

91%FullPage

94% A4iLTR

97% LTRiA4

To enlarge or reduce the next copy follow the instructions below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Enlarge/Reduce. d Do one of the following:

 Press a or b to choose the

enlargement or reduction ratio you want.

Press OK.

 Press a or b to choose

Custom(25-400%).

Press OK.

Use the numeric keys to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 53 to enter 53%.)

Press OK.

e Press Mono Start or Colour Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L), 4 in 1(P) or 4 in 1(L) are not available with Enlarge/Reduce.

4

Custom(25-400%) allows you to enter a ratio from 25% to 400%.

25

Chapter 4

Using the Options key 4

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press

Menu selections Options Page Press a or b, then Press OK

Quality Auto*

Press a or b, then Press OK

27

Text

Photo

Stack/Sort

(appears when the document

Stack*

Sort

27

is in the ADF)

Brightness b -nnonn+ a*

28

b -nnnon+ a

b -nnnno+ a

b -onnnn+ a

b -nonnn+ a

Contrast b -nnonn+ a*

28

b -nnnon+ a

b -nnnno+ a

b -onnnn+ a

b -nonnn+ a

Page Layout Off(1 in 1)*

29

2in1(P)

2in1(L)

4in1(P)

4in1(L)

Tray Select MP>T1*

30

T1>MP

#1(XXX)

MP(XXX)

1

“XXX” is the paper size.

26

Making copies

Changing copy quality 4

You can choose from a range of quality settings. The default setting is Auto.

 Auto

Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs.

 Text

Suitable for documents containing only text.

 Photo

Suitable for copying photographs.

To temporarily change the quality setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Quality. Press OK.

Sorting copies using the ADF4

You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.

a Load your document in the ADF. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Stack/Sort. Press OK.

d Press a or b to choose Sort.

Press OK.

e Press Mono Start or Colour Start.

4

d Press a or b to choose Auto, Text or

Photo.

Press OK.

e Press Mono Start or Colour Start.

To change the default setting, follow the steps below:

a Press Menu, 2, 1.

Copy

1.Quality

b Press a or b to choose the copy quality.

Press OK.

c Press Stop/Exit.

27

Chapter 4

Adjusting brightness, contrast and colour 4

Brightness 4

Adjust the copy brightness to make copies darker or lighter.

To temporarily change the copy brightness setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Brightness. Press OK.

d Press a to make a lighter copy or press

b to make a darker copy.

Press OK.

e Press Mono Start or Colour Start.

To change the default setting follow the steps below:

a Press Menu, 2, 2.

Copy

2.Brightness

b Press a to make a lighter copy or press

b to make a darker copy.

Press OK.

Contrast 4

Adjust the contrast to help an image look sharper and more vivid.

To temporarily change the contrast setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Contrast. Press OK.

d Press a or b to increase or decrease the

contrast. Press OK.

e Press Mono Start or Colour Start.

To change the default setting follow the steps below:

a Press Menu, 2, 3.

Copy

3.Contrast

b Press a or b to increase or decrease the

contrast. Press OK.

c Press Stop/Exit.

28

Making copies

Colour adjust 4

You can change the default setting for colour saturation.

To change the default setting follow the steps below:

a Press Menu, 2, 4.

Copy

4.Color Adjust

b Press a or b to choose 1.Red, 2.Green

or 3.Blue. Press OK.

c Press a or b to increase or decrease the

colour saturation. Press OK.

d Return to b to choose the next colour.

Or press Stop/Exit.

Making N in 1 copies (page layout) 4

d Press a or b to choose 2in1(P),

2in1(L), 4in1(P), 4in1(L) or Off(1 in 1).

Press OK.

e Press Mono Start or Colour Start to

scan the page. If you placed the document in the ADF, the machine scans the pages and starts printing.

If you are using the scanner glass, go to f.

f After the machine scans the page,

press 1 to scan the next page.

Next Page?

1.Yes 2.No

g Put the next page on the scanner glass.

Press OK. Repeat f and g for each page of the layout.

h After all the pages have been scanned,

press 2 in f to finish.

4

You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.

Important 4

 Please make sure the paper size is set to

Letter, A4, Legal or Folio.

 (P) means Portrait and (L) means

Landscape.

 You cannot use the Enlarge/Reduce

setting with the N in 1 feature.

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Page Layout. Press OK.

29

Chapter 4

If you are copying from the ADF: 4

Insert your document face up in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

If you are copying from the scanner glass: 4

Insert your document face down in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

Tray selection 4

You can change the tray use only for the next copy.

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Tray Select. Press OK.

d Press a or b to choose MP>T1, T1>MP,

#1(XXX)

1

or MP(XXX)1.

Press OK.

e Press Mono Start or Colour Start.

Choose

Tray Select

1

XXX is the paper size you set in Menu, 1, 2.

Note

To change the default setting for Tray Select, see Tray use in copy mode on page 21.

MP>T1

T1>MP

#1(XXX)

MP(XXX)

1

Out of memory

 4 in 1 (P)

 4 in 1 (L)

30

message

If the memory becomes full while you are making copies, the LCD message will guide you through the next step.

If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start or Colour Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation.

To make extra memory available you can add an optional memory board. See Memory board on page 43.

4

Section III

Software III

Software and network features 32

5

Software and network features 5

The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section.

You can find information on these features:

 Printing

 Scanning

 ControlCenter3 (for Windows

 ControlCenter2 (for Macintosh®)

 Network Printing

 Network Scanning

®

)

Note

See Accessing the User’s Guides on page 2.

How to read HTML User’s Guides

This is a quick reference for using the HTML User’s Guides.

b

Click on the manual you want (

USER’S GUIDE GUIDE

or

menu.

,

NETWORK USER’S

USER’S GUIDE

) from the top

c Click the heading you would like to view

from the list at the left of the window.

For Macintosh

a Make sure your Macintosh

5

on. Insert the Brother CD-ROM into your CD-ROM drive.

®

b Double-click the Documentation icon.

SOFTWARE

®

is turned

5

For Windows

®

Note

If you have not installed the software, see

Viewing documentation

(Windows

®

) on page 3.

a From the Start menu, point to Brother,

DCP-9040CN or DCP-9042CDN from the programs group, then click User’s Guides in HTML format.

32

c Double-click your language folder, and

5

then double-click the top page file.

d

Click on the manual you want (

USER’S GUIDE GUIDE

or menu, and then click the heading you would like to read from the list at the left of the window.

,

NETWORK USER’S

USER’S GUIDE) in the top

SOFTWARE

Section IV

Appendixes IV

Safety and legal 34 Optional memory 43 Troubleshooting and routine maintenance 45 Menu and features 128 Specifications 137 Glossary 146

Safety and legal A

A

Choosing a location A

Place your machine on a flat, stable surface that is free of vibration. Put the machine near a standard, grounded electrical socket. Choose a location where the temperature remains between 10° C and 32.5° C and the humidity is between 20% to 80% (without condensation).

 Make sure cables leading to the machine DO NOT constitute a trip hazard.

 Avoid placing your machine on the carpet.

 DO NOT place the machine near heaters, air conditioners, water, chemicals or refrigerators.

 DO NOT expose the machine to direct sunlight, excessive heat, moisture or dust.

 DO NOT connect your machine to electrical sockets controlled by wall switches or automatic

timers, or to the same circuit as large appliances that might disrupt the power supply.

34

Safety and legal

Important information A

Safety precautions A

Please read these instructions before attempting any maintenance, and keep them for later reference.

 DO NOT use this product near water, or in a damp environment.

 Avoid using this product during an electrical storm. There may be a remote risk of electric

shock from lightning.

 We DO NOT advise using an extension lead.

 If any cables become damaged, disconnect your machine, and contact your Brother dealer.

 DO NOT place any objects on the machine, or obstruct the air vents.

 This product should be connected to an adjacent grounded AC power source within the range

indicated on the rating label. DO NOT connect it to a DC power source. If you are not sure, contact a qualified electrician.

WARNING

A

Before cleaning the inside of the machine, unplug the power cord from the electrical socket.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid that contains alcohol or ammonia to clean the inside or outside of the machine. Refer to Routine maintenance on page 76 for how to clean the machine.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

Always make sure the plug is fully inserted.

35

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

The fuser unit is marked with a caution label. DO NOT remove or damage the label.

To prevent injuries, be careful not to put your hands on the edge of the machine under the document cover as shown in the illustration.

To prevent injuries, DO NOT put your fingers in the area shown in the illustrations.

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.

36

Safety and legal

If moving your machine, use the handholds provided. First making sure to disconnect any cables. To prevent injuries when moving or lifting this machine, make sure to use at least two people.

IEC60825-1+A2:2001 Specification A

This machine is a Class 1 laser product as defined in IEC60825-1+A2:2001 specifications. The label shown below is attached in countries where required.

This machine has a Class 3B Laser Diode which emits invisible laser radiation in the Scanner Unit. The Scanner Unit should not be opened under any circumstances.

CLASS 1 LASER PRODUCT APPAREIL À LASER DE CLASSE 1 LASER KLASSE 1 PRODUKT

Laser Diode A

Wave length: 780 - 800 nm

Output: 30 mW max.

Laser Class: Class 3B

WARNING

Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure.

Disconnect device A

A

This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off the power completely.

37

Wiring information (U.K. only) A

If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse.

Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt, call a qualified electrician.

Warning - This printer must be earthed. A

The wires in the mains lead are coloured in line with the following code:

 Green and Yellow: Earth

 Blue: Neutral

 Brown: Live

LAN connection A

CAUTION

DO NOT connect this product to a LAN connection that is subject to over-voltages.

Radio interference A

This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the machine to a computer, ensure that you use the following interface cables.

A USB cable which must not exceed 2 metres in length.

38

Safety and legal

EU Directive 2002/96/EC and EN50419 A

European Union Only

This equipment is marked with the above recycling symbol. It means that at the end of the life of the equipment, you must dispose of it separately at an appropriate collection point, and not place it in the normal domestic unsorted waste stream. This will benefit the environment for all. (European Union Only)

EU Directive 2006/66/EC - Removing or Replacing the Battery A

A

This product incorporates a battery that is designed to last for the lifetime of the product. It is not to be replaced by the user. It should be removed as part of the machine recycling process at the end of life and appropriate precautions taken by the recycler.

Important safety instructions A

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall socket before cleaning inside of the machine. DO NOT use

liquid or aerosol cleaners. Use a damp cloth for cleaning.

5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing

serious damage to the product.

6 Slots and openings in the casing at the back or bottom are provided for ventilation. To ensure

reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless adequate ventilation is provided.

7 This product should be connected to an AC power source within the range indicated on the

rating label. DO NOT connect it to a DC power source. If you are not sure, contact a qualified electrician.

39

8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded

power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded plug.

9 Use only the power cord supplied with this machine.

10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people

can walk on the cord.

11 DO NOT place anything in front of the machine that will block printed pages.

12 Wait until pages have exited the machine before picking them up.

13 Unplug this product from the power socket and refer all servicing to Brother Authorised Service

Personnel under the following conditions:

 When the power cord is damaged or frayed.

 If liquid has been spilled into the product.

 If the product has been exposed to rain or water.

 If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

 If the product has been dropped or the casing has been damaged.

 If the product exhibits a distinct change in performance, indicating a need for service.

14 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

15 To reduce the risk of fire, electric shock and injury to people, note the following:

 DO NOT use this product near appliances that use water, a swimming pool or in a wet

basement.

 DO NOT use the machine during an electrical storm (there is the remote possibility of an

electrical shock).

40

Safety and legal

Legal limitations for copying A

It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you check with relevant legal authorities if in doubt about a particular item or document.

The following are examples of documents which should not be copied:

 Money

 Bonds or other certificates of indebtedness

 Certificates of Deposit

 Armed Forces Service or Draft papers

 Passports

 Postage Stamps (cancelled or uncancelled)

 Immigration Papers

 Welfare documents

 Cheques or Drafts drawn by Governmental Agencies

 Identification Documents, badges or insignias

 Licences and Certificates of Title to motor vehicles

Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair dealing’. Multiple copies would indicate improper use.

Works of art should be considered the equivalent of copyrighted works.

A

41

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in the U.S. and other countries.

Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Macintosh and TrueType are registered trademarks of Apple Inc.

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated.

Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

Presto! PageManager is a registered trademark of NewSoft Technology Corporation.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.

All other brand and product names mentioned in this User’s Guide, the Software User’s Guide, and the Network User’s Guide are registered trademarks of their respective companies.

42

B

Optional memory B

Memory board B

This machine has 64 MB of standard memory and one slot for optional memory expansion. You can expand the memory up to 576 MB by installing 144 pin small outline dual in-line memory modules (SO-DIMMs). When you add the optional memory, it increases the performance for both copy and print operations.

In general, the machine uses industry-standard SO-DIMM with the following specifications:

Type: 144 pin and 64 bit output

CAS latency: 2

Clock frequency: 100 MHz or more

Capacity: 64, 128, 256 or 512 MB

Height: 31.75 mm

Dram Type: SDRAM 2 Bank

For purchasing information and part numbers visit the Buffalo Technology website: http://www.buffalo

Note

• There might be some SO-DIMMs that will not work with the machine.

-technology.com/

Installing extra memory B

a Turn off the machine’s power switch. b Disconnect the interface cable from the

machine, and then unplug the power cord from the electrical socket.

c Remove the DIMM covers (1 and 2).

2

1

d Unpack the DIMM and hold it by its

edges.

To prevent damage to the machine from static electricity, DO NOT touch the memory chips or the board surface.

CAUTION

B

• For more information, call the dealer you bought the machine from.

e Hold the DIMM by the edges and align

the notches in the DIMM with the protrusions in the slot. Insert the DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2).

1

2

43

f Put the DIMM covers (2 and 1) back on.

2

1

g Plug the machine’s power cord back into

the electrical socket first, and then connect the interface cable.

h Turn on the machine’s power switch.

Note

To make sure that you have installed the SO-DIMM properly, you can print the User Settings List that shows the current memory size. (See User Settings List on page 22.)

44

Troubleshooting and routine

C

maintenance

Troubleshooting C

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/

Solutions to common problems C

If you think there is a problem, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.

Menu access difficulties

Difficulties Suggestions

Key operations do not work Check that the control panel is fitted correctly on the machine. Reinstall the control

.

panel.

C

Copy quality difficulties

Difficulties Suggestions

Vertical black line appears in copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or one of the corona wires for printing is dirty. (See Cleaning the scanner on page 77 and Cleaning the corona wires on page 82.)

45

Printing difficulties

Difficulties Suggestions

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridges and drum unit are installed properly. (See

Replacing the drum unit on page 101.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 62.)

The machine prints unexpectedly or it prints garbage.

The machine prints the first couple of pages correctly, then some pages have text missing.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

The machine does not print on both sides of the paper even though the printer driver setting is Duplex. (DCP-9042CDN only)

The machine is not printing or has stopped printing and the machine’s Data LED turns on.

 Check that the machine is online:

(For Windows Vista Click the Start button, Control Panel, Hardware and Sound, and then

Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(For Windows Click the Start button and select Printers and Faxes. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(For Windows Click the Start button and select Settings and then Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several minutes.

 Check the settings in your application to make sure it is set up to work with

your machine.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognising the machine

sure that you connected the interface cable correctly. (See the Quick Setup Guide.)

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

Check the paper size setting in the printer driver. You need to select A4, Legal or Folio.

Press Job Cancel . As the machine cancels the job and clears it from the memory it may produce an incomplete printout.

®

)

®

XP and Window s Server® 2003)

®

2000)

’s input buffer’s full signal. Make

46

Troubleshooting and routine maintenance

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while scanning.

Network scanning does not work. See Network difficulties on page 48.

Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother

TWAIN driver.

Software difficulties

Difficulties Suggestions

Cannot install software or print.

Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.

The machine does not print from Adobe Illustrator.

Run the Repair MFL-Pro Suite program on the CD and reinstall the software.

Check that the paper size setting in the application and in the printer driver are the same.

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

-ROM. This program will repair

Paper handling difficulties

Difficulties Suggestions

The machine does not load paper.

The LCD shows No Paper or a Paper Jam message.

The machine does not feed paper from the MP tray.

How do I print on envelopes? You can load envelopes from the MP tray. Your application must be set up to print

Which paper can I use? You can use plain paper, recycled paper, envelopes and labels that are made for

There is a paper jam. (See Paper jams on page 67.)

 If there is no paper, load a new stack of paper into the paper tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Check that the MP tray mode is not chosen in the printer driver.

 If the LCD shows Paper Jam message and you still have a problem, see

Paper jams on page 67.

 Fan the paper well and put it back in the tray firmly.

 Make sure that MP tray mode is chosen in the printer driver.

the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.)

laser machines. (For details, see Acceptable paper and other media on page 9.)

C

47

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the paper tray.

 Make sure that you choose the Paper Type that suits the media type you are

using. (See Acceptable paper and other media on page 9.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other media on page 9 and Basic tab in the Software User’s Guide on the CD-ROM.)

Printouts are too light.  If this problem occurs when making copies, turn Toner Save mode to off in the

machine menu settings. (See Toner save on page 22.)

 Set Toner Save mode to off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User’s Guide on the CD-ROM.)

Network difficulties

Difficulties Suggestions

Cannot print over a wired Network. Make sure your machine is powered on and is on-line and in Ready mode. Print

the Network Configuration list to see your current Network settings. (See User Settings List on page 22.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the upper LED of the back panel of the machine will be green.

48

Network difficulties (Continued)

Difficulties Suggestions

The network scanning feature does not work.

The network printing feature does not work.

(For Windows necessary network connection. Follow the instructions below to configure your firewall. If you are using a personal firewall software, see the User’s Guide for your software or contact the software manufacturer.

For Windows

a Click the Start button, Control Panel, Network and Internet

Connections, and then Windows Firewall. Make sure that Windows Firewall on the General tab is set to On.

b Click the Advanced tab and Settings... button of the Network

Connection Settings.

c Click the Add button. d To add port 54925, for network scanning, enter the information below:

1. In Description of service: Enter any description, for example “Brother Scanner”.

2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54925

4. In Internal Port number for this service: Enter “54925

5. Make sure UDP is selected.

6. Click OK.

Troubleshooting and routine maintenance

®

only) The firewall setting on your PC may be rejecting the

®

XP SP2 users:

”.

C

e If you still have trouble with your network connection, click the Add button. f To add port 137 for both network scanning and network printing, enter the

information below:

1. In Description of service: Enter any description, for example “Brother network scanning”

2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “137

4. In Internal Port number for this service: Enter “137

5. Make sure UDP is selected.

6. Click OK.

”.

g Make sure if the new setting is added and is checked, and then click OK.

49

Network difficulties (Continued)

Difficulties Suggestions

The network scanning feature does not work.

The network printing feature does not work.

(continued)

For Windows Vista

a Click the Start button, Control Panel, Network and Internet, Windows

Firewall and click Change settings.

b When the User Account Control screen appears, do the following.

 Users who have administrator rights: Click Continue.

 For users who do not have administrator rights: Enter the

c Make sure that Windows Firewall on the General tab is set to On. d Click the Exceptions tab. e Click the Add port... button. f To add port 54925 for network scanning, enter the information below:

1. In Name: Enter any description, for example “Brother Scanner”.

2. In Port number: Enter “54925

3. Make sure UDP is selected. Then click OK.

g Make sure that the new setting is added and is checked, and then click

Apply.

®

users: C

administrator password and click OK.

”.

h If you still have trouble with your network connection such as network

scanning or printing, check File and Printer Sharing box in the Exceptions tab and then click Apply.

Your computer cannot find your machine.

For Windows

necessary network connection. For details, see the instruction above.

For Macintosh

application located in Macintosh HD/Library/Printers/Brother/Utilities or from the Model pop-up menu of ControlCenter2.

Other

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms.

Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.

®

users: The firewall setting on your PC may be rejecting the

®

users: Re-select your machine in the DeviceSelector

50

Troubleshooting and routine maintenance

Improving the print quality C

If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable or try the machine on another computer.

Note

You can resolve a print quality problem by replacing a toner cartridge with a new one when the LCD shows the Toner Life End message.

Examples of poor print quality

White lines or bands or ribbing across the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Colours are light or unclear on the whole page.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

 Make sure that the machine is on a solid level surface.

 Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 96.)

 Shake the toner cartridges gently.

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 101.)

 Make sure that you use paper that meets our specifications. A rough

surfaced paper or thick print media can cause the problem. (See Acceptable paper and other media on page 9.)

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 78.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

 Make sure that the recommended paper was used.

 Change the paper to freshly unpacked paper.

 Make sure that the front cover is closed properly.

 Shake the toner cartridges gently.

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 78.)

 Turn off Toner Save. (See Toner save on page 22.)

C

White streaks or bands down the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Shake the toner cartridges gently.

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 78.)

51

Examples of poor print quality

Coloured streaks or bands down the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Coloured lines across the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

White spots or hollow print

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Completely blank or some colours are missing.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

 One of the toner cartridges may be damaged. Replace the toner

cartridge that matches the colour of the streak or band. (See Replacing a toner cartridge on page 96.)

 Clean all four corona wires (one for each colour) of the drum unit by

sliding the green tab. (See Cleaning the corona wires on page 82.)

 Make sure each corona wire’s green tab is at the home position (b).

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

 The fuser unit may have a smudge mark. Call Brother or your dealer

for service.

 One of the toner cartridges may be damaged. Replace the toner

cartridge that matches the colour of the line. (See Replacing a toner cartridge on page 96.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

 Clean all four corona wires (one for each colour) of the drum unit by

sliding the green tab. (See Cleaning the corona wires on page 82.)

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 78.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 9.)

 Make sure that the recommended paper was used.

 Choose Thick paper mode in the printer driver or in the machine’s

Paper Type menu setting, or use thinner paper than you are currently using. (See Paper type on page 20 and Basic tab in the Software User’s Guide on the CD-ROM.)

 Change the paper to fresh, unopened paper.

 Check the machine’s environment. Conditions such as high humidity

can cause hollow print. (See Choosing a location on page 34.)

 Clean all four corona wires (one for each colour) of the drum unit by

sliding the green tab. (See Cleaning the corona wires on page 82.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 101.)

 Clean the drum unit. (See Cleaning the drum unit on page 86.)

 Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 96.)

 One of the toner cartridges may be damaged. Identify the missing

colour and put in a new toner cartridge for the colour with the white line. (See Replacing a toner cartridge on page 96.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

52

Troubleshooting and routine maintenance

Examples of poor print quality

Coloured spots at 75 mm

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

75 mm

Toner scatter or toner stain

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Grey or coloured background

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Page skewed

.

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Recommendation

 Dust, paper powder, glue, and so on may stick to the surface of the

photosensitive drum (OPC) and cause black or white spots to appear on printed documents.

 Make a few copies of a blank, white sheet of paper. (See Making

multiple copies on page 24.)

 If you still see the spots on printed documents after making multiple

copies, clean the drum unit. (See Cleaning the drum unit on page 86.)

 If the print quality still has not improved you need to install a new

drum. (See Replacing the drum unit on page 101.)

 Check the machine’s environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See Choosing a location on page 34.)

 Make sure that you use paper that meets our specifications. Rough-

surfaced paper may cause the problem. (See Acceptable paper and other media on page 9.)

 Install a new toner cartridge for the colour causing the problem. (See

Replacing a toner cartridge on page 96.)

 Clean the corona wires and the drum unit for the colour causing the

problem. (See Cleaning the corona wires on page 82 and Cleaning the drum unit on page 86.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 101.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 9.)

 Check the machine’s environment. Conditions such as high

temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page 34.)

 Install a new toner cartridge for the colour causing the problem. (See

Replacing a toner cartridge on page 96.)

 Clean the corona wires of the drum unit for the colour causing the

problem. (See Cleaning the corona wires on page 82.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 101.)

 Make sure the paper or other print media is loaded properly in the

paper tray and that the guides are not too tight or too loose against the paper stack.

 Set the paper guides correctly.

 The paper tray may be too full.

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 9.)

C

53

Examples of poor print quality

Ghost

Recommendation

 Make sure that you use paper that meets our specifications. Rough-

surfaced paper or thick paper may cause the problem. (See Acceptable paper and other media on page 9.)

 Make sure that you choose the correct media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper and other media on page 9 and Basic tab in the Software User’s Guide on the CD-ROM.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

The colour of your printouts are not what you expected.

 Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 96.)

 Make sure that the toner cartridges are not empty. (See Toner life end

message on page 96.)

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 101.)

 Make sure that the belt unit is installed properly. (See Replacing the

belt unit on page 108.)

 Perform the calibration by using the control panel. Press Menu, 3, 5.

a Press OK to select Calibrate. b Press 1 to select Yes.

(For more information, see Software User’s Guide on the CD-ROM.)

 Adjust the colour by using the custom setting in the printer driver.

Colours the machine can print and colours you see on a monitor are different. The machine may not be able to reproduce the colours on your monitor.

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 9.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

 Put in a new belt unit. (See Replacing the belt unit on page 108.)

All one colour  Clean the corona wires of the drum unit for the colour causing the

problem. (See Cleaning the corona wires on page 82.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 101.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

54

Troubleshooting and routine maintenance

Examples of poor print quality

Colour misregistration

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 101.)

 Make sure that the belt unit is installed properly. (See Replacing the

belt unit on page 108.)

 Make sure that the waste toner box is installed properly. (See

Replacing the waste toner box on page 113.)

 Perform the auto colour registration by using the control panel. Press

Menu, 3, 6, 1.

Or

 Perform the manual colour registration by using the control panel.

a Print the correction chart by using the control panel. Press

Menu, 3, 7, 1.

b Enter the correction value on the chart. Press Menu, 3, 7, 2.

If the colour misregistration is not corrected after registering the colour manually, take all the toner cartridges out of the drum unit and turn the drum unit over, then make sure that four drum unit gears are in the home position. The home position of each drum can be identified by matching the number on the drum unit gear to the same number on the side of the drum unit as shown in the illustration.

C

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

 Put in a new belt unit. (See Replacing the belt unit on page 108.)

 Put in a new waste toner box. (See Replacing the waste toner box

on page 113.)

 If solid areas of colour or images have cyan, magenta or yellow

fringes, you can use the auto registration feature to correct the problem.

55

Examples of poor print

Recommendation

quality

Uneven density appears periodically across the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Identify the colour that is uneven and put in a new toner cartridge for

that colour. (See Replacing a toner cartridge on page 96.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

 Make sure that the fuser unit is installed properly.

Missing image at edge  Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 96.)

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 101.)

 One of the toner cartridges may be damaged. Identify the missing

colour and put in a new toner cartridge for the colour with the white line. (See Replacing a toner cartridge on page 96.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

Missing image at thin line

 If you are using a Windows

®

printer driver, open Properties window,

and then click Printing Preferences. Choose the Advanced tab,

Device Options, Print Setting, and then check the Improve pattern printing or Improve Thin Line boxes.

Wrinkle

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Change to the recommended type of paper. (See Recommended

paper on page 9.)

 Check the paper type and quality. (See Acceptable paper and other

media on page 9.)

 Make sure that the back cover is closed properly.

 Make sure that paper is loaded properly.

 Make sure that you choose the correct media type in the printer driver

or in the machine

’s Paper Type menu setting. (See Acceptable paper

and other media on page 9 and Basic tab in the Software User’s Guide on the CD-ROM.)

 Turn over the stack of paper in the tray or rotate the paper 180° in the

input tray.

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 101.)

 If the problem continues, call your Brother dealer.

Insufficient gloss  Change to the recommended type of paper. (See Recommended

paper on page 9.)

56

Troubleshooting and routine maintenance

Examples of poor print quality

Offset image

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing when printed on thick paper

Recommendation

 Check the machine’s environment. Conditions such as high

temperatures and humidity can cause this problem. (See Choosing a location on page 34.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 9.)

 Make sure that you choose the correct media type in the printer driver

or in the machine

’s Paper Type menu setting. (See Acceptable paper

and other media on page 9 and Basic tab in the Software User’s Guide on the CD-ROM.)

 Change to the recommended type of paper. (See Recommended

paper on page 9.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 101.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 9.)

 Make sure that you choose the correct media type in the printer driver

or in the machine

’s Paper Type menu setting. (See Acceptable paper

and other media on page 9 and Basic tab in the Software User’s Guide on the CD-ROM.)

 Make sure that the release lever of the fuser unit is in the closed

position.

 If the problem continues, call your Brother dealer.

 Choose Thick paper mode in the printer driver or in the machine

Paper Type menu setting. (See Paper type on page 20 and Basic tab in the Software User’s Guide on the CD-ROM.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 9.)

C

’s

57

Examples of poor print quality

Curled or wave

Recommendation

 Make sure that you choose the correct media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper and other media on page 9 and Basic tab in the Software User’s Guide on the CD-ROM.)

 Check the paper type and quality. High temperatures and high

humidity will cause paper to curl.

 If you do not use the machine often, the paper may have been in the

paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.

 Follow these steps:

a Open the back cover. b Push the grey lever to the right as shown below.

58

c Close the back cover and re-send the print job.

Note

When you have finished printing, open the back cover and reset the lever back to the original position.

Troubleshooting and routine maintenance

Examples of poor print quality

Envelope creases

EFGHIJKLMN

ABCDEFG

Recommendation

a Open the back cover. b Pull down the two grey levers, one on the left-hand side and one on

the right-hand side to the envelope position, as shown in the illustration below.

c Close the back cover and re-send the print job.

C

Note

When you have finished printing, open the back cover and reset the two grey levers back to their original position.

59

Examples of poor print quality

White lines or ribbing down the page on duplex print

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Note

Position B is only for duplex printing with recycled paper when the temperature and humidity are low.

Recommendation

 Choose Thin Paper mode in the printer driver and re-send the print

job.

If the problem is not solved after printing a few pages, follow these steps:

a Open the back cover. b Pull down the two grey levers, one on the left-hand side and one

on the right-hand side, to position B as shown in the illustration below.

c Close the back cover. d Choose Plain Paper mode in the printer driver and re-send the

print job.

e If the problem is not solved after printing a few pages, choose

Thin Paper mode in the printer driver and re-send the print job.

Note

When you have finished printing, open the back cover and reset the two grey levers back to the original position.

 Use thicker paper than you are now using.

60

Troubleshooting and routine maintenance

Examples of poor print quality

Toner scatter or toner stain on the edge of duplex pages

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

CAUTION

We recommend that you place the drum unit and toner cartridges on a clean, flat surface with a piece of disposable paper underneath them in case you accidentally spill or scatter toner.

DO NOT touch the surface of the photosensitive drum.

Take all the toner cartridges out of the drum unit and turn the drum unit over. Wipe the toner on the edge of drum unit with a dry lint free soft cloth as shown in the illustration.

C

61

Error and maintenance messages C

As with any sophisticated office product, error and maintenance messages may be displayed. The most common error and maintenance messages are shown below.

Error Message Cause Action

Calibrate Calibration failed. Press Mono Start/Colour Start and try it again.

Do one of the following:

 Turn off the machine’s power switch. Wait a

few seconds, then turn it on again.

 Put in a new drum unit. (See Replacing the

drum unit on page 102.)

 Put in a new belt unit. (See Replacing the

belt unit on page 108.)

 Put in a new waste toner box. (See Replacing

the waste toner box on page 113.)

 If the problem continues, call your Brother

dealer.

Cartridge Error

Put the Black (K) Toner Cartridge

back in.

1

Change Belt Unit

Change PF KitMPIt is time to replace the paper

Change PF Kit 1

Cooling Down Wait for a while

1

The toner cart ridge colour with the problem is shown in the message.

The toner cartridge is not installed properly.

It is time to replace the belt unit. Replace the belt unit. (See Replacing the belt

feeding kit for the MP tray.

It is time to replace the paper feeding kit for Tray 1.

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down, and Wait for a while.

Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again.

unit on page 108.)

Call your Brother dealer to purchase a new PF Kit MP.

Call your Brother dealer to purchase a new PF Kit 1.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet isn't blocked.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning follow the suggestions below.

Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again.

62

Troubleshooting and routine maintenance

Error Message Cause Action

Cover is Open Close the Front Cover.

Cover is Open Close the Back Cover.

Document Jam The document was not inserted

Drum End Soon The drum unit is near the end of

Drum Error The corona wires on the drum

EL Error The machine has a mechanical

Fuser Error The temperature of fuser unit

Fuser Unit End It is time to replace the fuser unit. Call your Brother dealer to purchase a new fuser

Init Unable XX The machine has a mechanical

Jam Duplex

(DCP-9042CDN only)

Jam Rear The paper is jammed in the back

Jam Inside The paper is jammed inside the

JamMPTray The paper is jammed in the MP

JamTray1 The paper is jammed in the paper

Laser Unit End It is time to replace the laser unit. Call your Brother dealer to purchase a new laser

The front cover is not closed completely.

The back cover is not closed completely.

or fed properly, or the document scanned from the ADF was too long.

its life.

The drum unit counter was not reset when a new drum was installed.

unit need to be cleaned.

problem.

does not rise at a specified temperature within specified time.

The fuser unit is too hot.

problem.

The paper is jammed in the duplex tray.

of the machine.

machine.

tray of the machine.

Close the front cover of the machine.

Close the back cover of the machine.

See Document jams on page 66 or Using the ADF (automatic document feeder) on page 18.

Use the drum unit until you have a print quality problem; then replace the drum unit with a new one.

(See Replacing the drum unit on page 101.)

Press Menu, 5, 5, and then a or b to choose Drum.

Press OK and press 1 to reset the drum unit counter.

Clean the four corona wires on the drum unit. (See Cleaning the corona wires on page 82.)

Open the front cover and close it again.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

unit.

Turn off the machine’s power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again.

(See Paper is jammed underneath Paper Tray 1 or in the fuser unit (DCP-9042CDN only) on page 75.)

(See Paper jams on page 67.)

unit.

C

63

Error Message Cause Action

Low Temperature

No Belt Unit The belt unit is not installed. Install the belt unit. (See Replacing the belt unit

No Drum Unit The drum unit is not installed. Install the drum unit. (See Replacing the drum

No Paper The machine is out of paper or

No Tray The paper tray is not completely

No Waste Toner The waste toner box is not

Out of Memory The machine’s memory is full. Copy operation in progress

Print Unable XX

The temperature of the machine is too cold.

paper is not properly loaded in the paper tray.

closed.

installed.

The machine has a mechanical problem.

Increase room temperature to allow the machine to operate.

on page 108.)

unit on page 101.)

Do one of the following:

 Refill the paper in the paper tray or MP tray.

 Remove the paper and load it again.

Close the paper tray properly.

Install the waste toner box. (See Replacing the waste toner box on page 113.)

Do one of the following:

 Press Mono Start or Colour Start to copy

the scanned pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Clear the data from the memory. (See Out of

memory message on page 30.)

Print operation in process

Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

Turn off the machine’s power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again.

64

Troubleshooting and routine maintenance

Error Message Cause Action

Registration Registration failed. Press Mono Start/Colour Start and try it again.

Do one of the following:

 Try manual Registration, Menu, 3, 7. (See

Manual Registration in the Software User’s Guide on the CD-ROM.)

 Put in a new belt unit. (See Replacing the

belt unit on page 108.)

 Put in a new drum unit. (See Replacing the

drum unit on page 101.)

 Replace the empty toner cartridge with a

new one. (See Replacing a toner cartridge on page 96.)

 Turn off the machine’s power switch. Wait a

few seconds, then turn it on again.

 If the problem continues, call your Brother

dealer.

Scan Unable XX The machine has a mechanical

problem.

Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes before you try it again.

Toner Life End

Replace Black(K)

Toner Cartridge.

1

The toner cartridge colour which is used up is shown in the message.

1

The drum unit and toner cartridges assembly is not installed properly, or one or more of the toner cartridges are used up and printing is not possible.

Do one of the following:

 Re-install the toner cartridges and drum unit

assembly.

 Replace the empty toner cartridge with a

new one. (See Replacing a toner cartridge on page 96.)

 If one of the colour toner cartridges is empty,

choose Mono in the printer driver to be able to continue printing in monochrome.

Toner Low

Prepare New Black(K)

Toner Cartridge.

1

The toner cartridge colour which is near the end of life is shown in the message.

1

Waste Toner Full

Waste Toner Soon

If the LCD shows Toner Low, you can still print; however, the machine is telling you that the toner cartridge is near the end of its life and the toner will soon run out.

It is time to replace the waste toner box.

The waste toner box is almost full. Be ready to replace the waste toner box. (See

Order a new toner cartridge now for the toner cartridge colour that is low.

Replace the waste toner box. (See Replacing

the waste toner box on page 113.)

Replacing the waste toner box on page 113.)

Wrong Paper Size

The paper in the tray is not the

Load the correct size of paper in the tray.

correct size or the tray is empty.

C

65

Document jams C

If the document is jammed, follow the steps below.

Document is jammed under the document cover C

a Take out any paper from the ADF that is

not jammed.

Document is jammed in the top of the ADF unit C

The document may get jammed if it is not inserted or fed properly, or if it is too long. Follow the steps below to clear a document jam.

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

d Close the ADF cover. e Press Stop/Exit.

b Lift the document cover. c Pull the jammed document out to the

right.

d Close the document cover. e Press Stop/Exit.

Document is jammed at the output tray C

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

66

c Press Stop/Exit.

Troubleshooting and routine maintenance

Paper jams C

To clear paper jams, please follow the steps in this section.

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

HOT SURFACE

b Remove any jammed paper from in and

around the MP tray.

c Close the MP tray. Then, open the front

cover and close it to reset the machine. Open the MP tray again.

d Fan the paper stack, and then put it back

in the MP tray.

C

Note

The LCD names for the paper trays are as follows:

• Standard paper tray: Tray 1

• Multi-purpose tray: MP Tray

Paper is jammed in the MP tray C

If the LCD shows Jam MP Tray, follow these steps:

Jam MP Tray

a Remove the paper from the MP tray.

e When loading paper in the MP tray,

make sure that the paper stays under the maximum paper height guides on both sides of the tray.

67

Paper is jammed in Paper Tray 1 C

Paper is jammed inside the machine C

If the LCD shows Jam Tray 1, follow these steps:

Jam Tray 1

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

If the LCD shows Jam Inside, follow these steps:

Jam Inside

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

c Make sure the paper is below the

maximum paper mark. While pressing the green paper-guides release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

d Put the paper tray firmly back in the

machine.

68

Troubleshooting and routine maintenance

c Press the front cover release button and

then open the front cover.

d Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out until it stops.

C

69

e Release the grey lock lever (1) that is on

the left side of the machine. Lift the front of the drum unit up and pull the drum unit completely out of the machine using the green handles on the drum unit.

1

CAUTION

Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit.

We recommend that you place the drum unit on a flat surface protected by a piece of disposable paper or cloth in case of toner scatter or spillage.

To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

70

Troubleshooting and routine maintenance

f The jammed paper may be pulled out

with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.

g Put the drum unit back in the machine as

follows.

1 Make sure that the grey lock

lever (1) is in the up position and put the drum unit in the machine. Push down the grey lock lever (1).

1

C

1

71

Note

2

1

2

1

When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

2 Push the drum unit in until it stops.

h Close the front cover of the machine.

i Put the paper tray firmly back in the

machine.

72

Troubleshooting and routine maintenance

Paper is jammed at the back of the machine C

If the LCD shows Jam Rear, follow these steps:

Jam Rear

a Press the cover release lever to open

the front cover.

b Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out until it stops.

d Pull down the two green levers, one on

the left-hand-side and one on the righthand-side, as shown in the illustration below, and then fold down the fuser cover (1).

1

C

c Open the back cover.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

73

e Using both hands, gently pull the

jammed paper out of the fuser unit.

f Close the fuser cover (1) and lift the two

green levers at the left and right hand sides.

h Put the drum unit and toner cartridge

assembly back in the machine.

1

g Close the back cover.

74

i Close the front cover of the machine.

Troubleshooting and routine maintenance

Paper is jammed underneath Paper Tray 1 or in the fuser unit (DCP-9042CDN only) C

If the LCD shows Jam Duplex, follow these steps:

Jam Duplex

a Pull the paper tray completely out of the

machine and check inside the machine.

c If the paper is not caught in the paper

tray, open the back cover.

d Push the grey lever on the left hand

side (1) to the right.

1

C

b If paper is not caught inside the

machine, check underneath the paper tray.

Note

DO NOT put the paper tray back in at this point.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

75

e Pull out the jammed paper slowly.

Routine maintenance C

f Reset the grey lever on the left hand

side (1) back to the original position.

1

g Close the back cover.

WARNING

Use neutral detergents.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. For more information see Important safety instructions on page 39.

CAUTION

The drum unit contains toner, so handle it carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

h Put the paper tray firmly back in the

machine.

76

Troubleshooting and routine maintenance

Cleaning the outside of the machine C

Clean the outside of the machine as follows:

a Turn off the machine’s power switch.

Unplug the power cord from the electrical socket.

b Pull the paper tray completely out of the

machine.

e Wipe the inside of the paper tray with a

dry, lint-free cloth to remove dust.

C

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the AC electrical socket first, and reconnect all cables. Turn on the machine’s power switch.

Cleaning the scanner C

a Turn off the machine’s power switch.

Disconnect all cables, and unplug the power cord from the electrical socket.

C

c Wipe the outside of the machine with a

dry, lint-free cloth to remove dust.

d Remove anything that is stuck inside the

paper tray.

b Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with a nonflammable glass cleaner.

1

2

3

77

c In the ADF unit, clean the white bar (1)

and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with a non-flammable glass cleaner.

1

2

d Plug the machine’s power cord back into

the AC electrical socket first, and reconnect all cables. Turn on the machine’s power switch.

Note

In addition to cleaning the scanner glass and glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area.

Cleaning the laser scanner windows C

DO NOT use isopropyl alcohol to clean the laser scanner windows.

DO NOT touch the laser scanner windows with your fingers.

CAUTION

a Turn off the machine’s power switch.

Disconnect all cables and unplug the power cord from the electrical socket.

b Press the front cover release button and

then open the front cover.

You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

78

Troubleshooting and routine maintenance

c Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out until it stops.

d Release the grey lock lever (1) that is on

the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

1

C

79

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front cover of the machine, DO NOT touch the shaded parts shown in the illustration.

To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

CAUTION

Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit.

We recommend that you place the drum unit on a flat surface protected by a piece of disposable paper or cloth in case of toner scatter or spillage.

e Wipe the scanner windows (1) with a

dry, lint-free cloth.

80

1

Troubleshooting and routine maintenance

2

1

2

1

f Put the drum unit back in the machine as

follows.

1 Make sure that the grey lock

lever (1) is in the up position and put the drum unit in the machine. Push down the grey lock lever (1).

1

Note

When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

C

1

81

2 Push the drum unit in until it stops.

Cleaning the corona wires C

If you have print quality problems, clean the corona wires as follows:

a Turn off the machine’s power switch.

Disconnect all cables, and unplug the power cord from the electrical socket.

b Press the front cover release button and

then open the front cover.

g Close the front cover of the machine.

h Plug the machine’s power cord back into

the AC electrical socket first, and reconnect all cables. Turn on the machine’s power switch.

82

Troubleshooting and routine maintenance

c Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out until it stops.

CAUTION

We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

Handle the toner cartridges carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

C

d Using their coloured handles to lift them

out, remove all four toner cartridges from the drum unit.

83

e Unclip and fold back the white corona

wire cover (1).

1

f Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

2

1

Note

We recommended that you clean the corona wire for each of the colours. If you want to clean only the corona wire of the colour that caused the print quality problem, see the illustration below to identify the position of each of the corona wires.

1

2

3

4

CAUTION

Be sure to return the tab to the home position (b) (1). If you do not, printed pages may have a vertical stripe.

g Close the corona wire cover.

2

1

1 Corona wire cover for Black (K)

2 Corona wire cover for Yellow (Y)

3 Corona wire cover for Magenta (M)

4 Corona wire cover for Cyan (C)

84

h Repeat e to g to clean each of the

remaining corona wires. There are four corona wires in total.

Troubleshooting and routine maintenance

i Holding the toner cartridges by their

coloured handles, insert them one by one back into the drum unit as shown. Make sure that you match the toner cartridge colour to the same colour label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in place. Repeat this for all the toner cartridges.

A

1 2 3

4

j Push the drum unit in until it stops.

C

1 C - Cyan

2 M - Magenta

3 Y - Yellow

4K - Black

k Close the front cover of the machine.

l Plug the machine’s power cord back into

the AC electrical socket first, and reconnect all cables. Turn on the machine’s power switch.

85

Cleaning the drum unit C

If you have print quality problems caused by repeating marks on the page, clean the drum unit as follows.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

75 mm

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

a Press the front cover release button and

then open the front cover.

c Pull out the MP tray (1) and unfold the

MP tray support flap (2).

1

2

d Put a blank sheet of A4 or Letter sized

paper in the MP tray.

b Close the front cover of the machine.

The machine starts warming up, wait until it finishes warming up before going on to step c.

86

e While pressing and holding down

Clear/Back press d until

DRUM CLEANING is displayed on the LCD.

f Press Mono Start or Colour Start. The

paper will feed into the machine to start the drum cleaning.

Troubleshooting and routine maintenance

g The following message appears on the

LCD when the machine has finished cleaning.

DRUM CLEANING COMPLETED

h Press Stop/Exit so that the machine

returns to the Ready state.

i Try to print again.

If this problem still remains, repeat steps c to h several times.

If the problem still remains after repeating step c to h several times, go to step j.

j Turn off the machine’s power switch.

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

k Press the front cover release button and

then open the front cover.

l Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out until it stops.

C

87

m Release the grey lock lever (1) that is on

the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

1

CAUTION

We recommend that you place the drum unit and toner cartridges separately on a clean, flat surface with a piece of disposable paper underneath them in case you accidentally spill or scatter toner.

88

Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit.

Troubleshooting and routine maintenance

n Using their coloured handles to lift them

out, remove all four toner cartridges from the drum unit.

To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

CAUTION

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

C

Handle the toner cartridges carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

89

o While holding both hands, turn the drum

unit upside down and place on a piece of disposable paper or cloth. Make sure that the drum unit gears (1) are on your left hand side.

q Turn the drum unit gear on the drum that

matches that mark (for example, for a cyan mark, turn the drum for cyan). You should see the mark eventually on the surface of the drum (1).

1

p See the print sample to identify the

colour causing the problem. The colour of the spots or toner stain is the colour of the drum you should clean. For example, if the spots are cyan, you should clean the drum for cyan. Put the print sample in front of the drum, and the find the exact position of the repeating mark.

1

r When you have found the mark on the

drum that matches the print sample, wipe the surface of the drum gently with a cotton swab until the dust or paper powder on the surface comes off.

The drum is photosensitive so DO NOT touch it with your fingers.

DO NOT clean the surface of the photosensitive drum with a sharp object.

DO NOT use excessive force when cleaning the drum surface.

CAUTION

90

Troubleshooting and routine maintenance

s Turn the drum unit gear toward you by

hand to return it to the home position. The home position of each drum can be identified by matching the number on the drum unit gear to the same number on the side of the drum unit as shown in the illustration. Make sure that the number on each of the four drum unit gears matches the corresponding number on the side of the drum unit.

t Holding the toner cartridges by their

coloured handles, insert them one by one back into the drum unit as shown. Make sure that you match the toner cartridge colour to the same colour label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in place. Repeat this for all the toner cartridges.

A

1 2 3

4

C

1 C - Cyan

2 M - Magenta

3 Y - Yellow

4K - Black

91

u Put the drum unit back in the machine as

2

1

2

1

follows.

1 Make sure that the grey lock

lever (1) is in the up position and put the drum unit in the machine. Push down the grey lock lever (1).

1

Note

When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

1

92

Brother DCP-9040CN, DCP-9042CDN User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Approval Information and Compilation and Publication Notice

Compilation and Publication Notice

EC Declaration of Conformity

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Viewing documentation 1

Viewing documentation (Windows®) 1

How to find scanning instructions 1

Software User's Guide: 1

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides 1

Viewing documentation (Macintosh®) 1

How to find scanning instructions 1

Software User's Guide: 1

Presto!® PageManager® User's Guide:1

Control panel overview 1

Data LED indications 1

Loading paper and documents 2

Acceptable paper and other media

Recommended paper 2

Type and size of paper 2

Standard paper tray 2

Multi-purpose tray (MP tray) 2

The names for the paper trays in the printer driver and this Guide are as follows: 2

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Unprintable area 2

Unprintable area for copies 2

Unprintable area when printing from a computer 2

Loading paper and envelopes 2

Loading documents 2

Using the ADF (automatic document feeder) 2

Using the scanner glass 2

General setup 3

Paper settings 3

Paper Type

Paper Size

Tray use in copy mode 3

Tray use in print mode 3

Volume settings 3

Beeper volume 3

Ecology features 3

Toner save 3

Sleep time 3

LCD contrast 3

User Settings List 3

Making copies 4

How to copy 4

LCD display for Copy mode 4

Making a single copy 4

Making multiple copies 4

Stop copying 4

Copy options (temporary settings) 4

Enlarging or reducing the image copied 4

Using the Options key 4

Changing copy quality 4

Sorting copies using the ADF4

Adjusting brightness, contrast and colour 4

Brightness 4

Contrast 4

Colour adjust 4

Making N in 1 copies (page layout) 4

Important 4

If you are copying from the ADF: 4

If you are copying from the scanner glass: 4

Tray selection 4

Software and network features 5

How to read HTML User’s Guides

Choosing a location A