Brother DCP-9010CN User Guide

USER’S GUIDE

DCP-9010CN

Version 0

UK/IRE

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: DCP-9010CN

1

Serial Number:

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt; and

 may support an insurance claim by you in the event of product loss

covered by insurance.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

i

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process (200 degrees centigrade).

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid 2

IMPORTANT

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1

1 2 mm or greater curl may cause jams

to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

18

Loading paper and documents

Envelopes 2

Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed from the Manual feed slot. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Check the following:

 Envelopes should have a lengthwise

sealing flap.

 The sealing flaps should be folded crisply

and correctly (irregularly cut or folded envelopes may cause paper jams).

 Envelopes should consist of two layers of

paper in the area circled in the figure below.

Types of envelopes to avoid 2

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser/LED machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

2

1

1 Feeding direction

 Envelope joints that are sealed by the

manufacturer should be secure.

 We recommend that you do not print

within 15 mm of the edges of envelopes.

• with glue on surface as shown in figure below

1

• with double flaps as shown in figure below

19

Chapter 2

• with sealing flaps that have not been folded at purchase

• with sealing flaps as shown below

• with each side folded as shown below

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 200 degrees centigrade for a period of 0.1 seconds.

Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

Labels must be fed from the manual feed slot only.

Types of labels to avoid 2

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

IMPORTANT

DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

20

Loading paper and documents

Loading documents 2

Using the automatic document feeder (ADF) 2

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard

80 g/m before putting them in the ADF.

Recommended environment 2

Temperature: 20 to 30 °C

Humidity: 50% - 70%

Paper: Xerox Premier 80 g/m

Business 80 g/m

2

paper and always fan the pages

2

or Xerox

2

IMPORTANT

• DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

a Unfold the ADF document output

support flap (1) and the ADF support flap (2).

2

1

b Fan the pages well. c Place your document face up, top edge

first in the ADF until the LCD display message changes and you feel it touch the feed rollers.

d Adjust the paper guides (1) to fit the

width of your document.

2

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

Note

To scan documents that are not suitable for the ADF, see Using the scanner glass on page 22.

 Make sure documents with correction fluid

or written with ink are completely dry.

1

21

Chapter 2

Using the scanner glass 2

You can use the scanner glass to copy or scan pages of a book one page at a time.

Documents can be up to 215.9 mm wide and 297 mm long.

Note

To use the scanner glass, the ADF must be empty.

a Lift the document cover. b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

c Close the document cover.

IMPORTANT

If the document is a book or is thick do not slam the cover or press on it.

22

3

General Setup 3

Paper settings 3

Paper Type 3

Set up the machine for the type of paper you are using. This will give you the best print quality.

a Press Menu, 1, 1, 1. b Press a or b to choose Thin, Plain,

Thick, Thicker or Recycled Paper.

Press OK.

c Press Stop/Exit.

Paper Size 3

You can use ten sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6 and Folio.

Volume settings 3

Beeper volume 3

When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose a range of volume levels, from High to Off.

a Press Menu, 1, 2. b Press a or b to choose Off, Low, Med or

High. Press OK.

c Press Stop/Exit.

3

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document.

a Press Menu, 1, 1, 2. b Press a or b to choose A4, Letter,

Legal, Executive, A5, A5 L, A6, B5, B6 or Folio.

Press OK.

c Press Stop/Exit.

23

Chapter 3

Ecology features 3

Toner Save 3

You can save toner using this feature. When you set Toner Save to On, prints appear lighter. The default setting is Off.

a Press Menu, 1, 3, 1. b Press a or b to choose On or Off.

Press OK.

c Press Stop/Exit.

Note

We do not recommend Toner Save for printing Photo or Greyscale images.

Sleep Time 3

LCD Contrast 3

You can change the contrast to make the LCD look lighter or darker.

a Press Menu, 1, 4. b Press a to make the LCD darker. Or,

press b to make the LCD lighter. Press OK.

c Press Stop/Exit.

The Sleep Time setting can reduce power consumption by turning off the fuser while the machine is idle.

You can choose how long the machine must be idle before it goes into sleep mode. When the machine receives computer data or makes a copy, the timer will be reset. The default setting is 005 minutes.

While the machine is in sleep mode the LCD will display Sleep. When printing or copying in sleep mode, there will be a short delay while the fuser warms up.

a Press Menu, 1, 3, 2. b Enter the length of time the machine is

idle before entering sleep mode. Press OK.

c Press Stop/Exit.

24

Section II

Copy II

Making copies 26

4

Making copies 4

How to copy 4

Copy mode 4

1 Stack/Sort

2 Copy ratio and Copy layout

3 Contrast

4 Quality

5 Number of copies

Making a single copy 4

a Load your document in the ADF or on

the scanner glass.

Making multiple copies 4

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Mono Start or Colour Start.

Note

• To sort your copies, see Sorting copies using the ADF on page 29.

• If the LCD shows "Please Wait" and the machine stops copying while you are making multiple copies, please wait for 30 to 40 seconds until the machine finishes the colour registrations and cleaning process of the belt unit.

Stop copying 4

b Press Mono Start or Colour Start.

To stop copying, press Stop/Exit.

26

Making copies

Copy options (temporary settings)

When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations.

The machine returns to its default settings one minute after copying.

Enlarging or reducing the image copied 4

You can choose the following enlargement or reduction ratios:

Press

100%*

97% LTRiA4

94% A4iLTR

To enlarge or reduce the next copy follow the instructions below:

4

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Enlarge/Reduce. d Do one of the following:

 Press a or b to choose the

enlargement or reduction ratio you want.

Press OK.

 Press a or b to choose

Custom(25-400%).

Press OK.

Use the numeric keys to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 53 to enter 53%.)

Press OK.

4

91% Full Page

85% LTRiEXE

83% LGLiA4

78% LGLiLTR

70% A4iA5

50%

Custom(25-400%)

200%

141% A5iA4

104% EXEiLTR

* The factory setting is shown in Bold with an asterisk.

Custom(25-400%) allows you to enter a ratio from 25% to 400%.

e Press Mono Start or Colour Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L), 4in1(P) or 4in1(L) are not available with Enlarge/Reduce.

27

Chapter 4

Using the Options key 4

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press

Menu selections Options Page

Press a or b, then press OK

Stack/Sort

(appears when the document

Press a or b, then press OK

Stack*

Sort

29

is in the ADF)

Brightness b -onnnn+ a

30

b -nonnn+ a

b -nnonn+ a*

b -nnnon+ a

b -nnnno+ a

Contrast b -onnnn+ a

30

b -nonnn+ a

b -nnonn+ a*

b -nnnon+ a

b -nnnno+ a

Page Layout Off(1 in 1)*

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

The factory settings are shown in Bold with an asterisk.

31

28

Making copies

Improving copy quality 4

You can choose from a range of quality settings. The default setting is Auto.

 Auto

Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs.

 Photo

Suitable for copying photographs.

 Text

Suitable for documents containing only text.

To temporarily change the quality setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

Sorting copies using the ADF4

You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.

a Load your document in the ADF. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Stack/Sort. Press OK.

d Press a or b to choose Stack or Sort.

Press OK.

e Press Mono Start or Colour Start.

4

c Press Quality. d Press a or b to choose Auto, Photo or

Text. Press OK.

e Press Mono Start or Colour Start.

To change the default setting, follow the steps below:

a Press Menu, 2, 1. b Press a or b to choose the copy quality.

Press OK.

c Press Stop/Exit.

29

Chapter 4

Adjusting Contrast, Colour and Brightness 4

Contrast 4

Adjust the contrast to help an image look sharper and more vivid.

To temporarily change the contrast setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Contrast. Press OK.

d Press a or b to increase or decrease the

contrast. Press OK.

Brightness 4

Adjust the copy brightness to make copies darker or lighter.

To temporarily change the copy brightness setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Brightness. Press OK.

d Press a to make a lighter copy or press

b to make a darker copy.

Press OK.

e Press Mono Start or Colour Start.

To change the default setting follow the steps below:

e Press Mono Start or Colour Start.

To change the default setting follow the steps below:

a Press Menu, 2, 3. b Press a or b to increase or decrease the

contrast. Press OK.

c Press Stop/Exit.

a Press Menu, 2, 2. b Press a to make a lighter copy or press

b to make a darker copy. Press OK.

c Press Stop/Exit.

Colour saturation 4

You can change the default setting for colour saturation.

To change the default setting follow the steps below:

a Press Menu, 2, 4. b Press a or b to choose 1.Red,

2.Green, or 3.Blue. Press OK.

c Press a or b to increase or decrease the

colour saturation. Press OK.

30

d Return to step b to choose the next

colour. Or press Stop/Exit.

Making copies

Making N in 1 copies (page layout) 4

You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.

IMPORTANT

• Please make sure the paper size is set to A4, Letter, Legal or Folio.

•(P) means Portrait and (L) means Landscape.

• You cannot use the Enlarge/Reduce setting with the N in 1 feature.

a Load your document.

h After all the pages have been scanned,

press 2 in step f to finish.

If you are copying from the ADF: 4

Insert your document face up in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

4

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Page Layout. Press OK.

d Press a or b to choose 2in1(P),

2in1(L), 4in1(P), 4in1(L) or Off(1 in 1).

Press OK.

e Press Mono Start or Colour Start to

scan the page. If you placed the document in the ADF, the machine scans the pages and starts printing.

If you are using the scanner glass, go to step f.

f After the machine scans the page, press

1 to scan the next page.

Next Page?

1.Yes 2.No

 4 in 1 (L)

If you are copying from the scanner glass:

Insert your document face down in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

4

g Put the next page on the scanner glass.

Press OK. Repeat steps f and g for each page of the layout.

 4 in 1 (L)

31

Chapter 4

Out of memory message

If the memory becomes full while you are making copies, the LCD message will guide you through the next step.

If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start or Colour Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation.

To gain extra memory:

 Add optional memory. (See Memory

board on page 41.)

4

32

Section III

Software III

Software and Network features 34

5

Software and Network features 5

The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section.

You can find information on these features:

 Printing

 Scanning

 ControlCenter3 (Windows

 ControlCenter2 (Macintosh)

 Network Printing

 Network Scanning

®

)

Note

See Accessing the Software User’s Guide and Network User’s Guide on page 3.

b

Click on the manual you want (

USER’S GUIDE GUIDE

) from the Top Menu.

or

NETWORK USER’S

SOFTWARE

c Click the heading you would like to view

from the list at the left of the window.

How to read the HTML User’s Guide

This is a quick reference for using the HTML User’s Guide.

Windows

Note

If you have not installed the software, see

Viewing documentation (Windows

on page 3.

a From the Start menu, point to Brother,

DCP-9010CN from the programs group, then click User’s Guides in HTML format.

®

)

Macintosh 5

5

a Make sure your Macintosh is turned on.

Insert the Brother CD-ROM into your CD-ROM drive.

b Double-click the Documentation icon.

5

c Double-click your language folder, and

then double-click top.html.

d

Click on the manual you want (

USER’S GUIDE GUIDE

heading you would like to read from the list at the left of the window.

) in the top menu, and then click the

or

NETWORK USER’S

SOFTWARE

34

Section IV

Appendixes IV

Safety and legal 36 Options 41 Troubleshooting and routine maintenance 43 Menu and features 105 Specifications 113 Glossary 124

A

Safety and legal A

Choosing a location A

Put your machine on a flat, level, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard grounded electrical socket. Choose a location where the temperature remains between 10 °C and 32.5 °C and the humidity is between 20% to 80% (without condensation).

WARNING

DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses, moisture or dust.

DO NOT place the machine near heaters, air conditioners, refrigerators, water or chemicals.

CAUTION

Avoid placing your machine in a high-traffic area.

Avoid placing your machine on a carpet.

DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers, or to the same circuit as large appliances that might disrupt the power supply.

Disruption of power can delete information from the machine’s memory.

Make sure cables leading to the machine do not constitute a trip hazard.

36

Safety and legal

To use the machine safely A

Important safety instructions A

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall socket before cleaning inside of the machine. DO NOT use

liquid or aerosol cleaners. Use a dry, lint-free soft cloth for cleaning.

5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing

serious damage to the product.

6 Slots and openings in the casing at the back or bottom are provided for ventilation. To ensure

reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless adequate ventilation is provided.

A

7 This product should be connected to an AC power source within the range indicated on the

rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded

power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded plug.

9 Use only the power cord supplied with this machine.

10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people

can walk on the cord.

11 Use the product in a well-ventilated area.

12 The power cord, including extensions, should be no longer than 5 metres.

DO NOT share the same power circuit with other high powered appliances, such as an air conditioner, copier, shredder, and so on. If you cannot avoid using the machine with these appliances, we recommend that you use a voltage transformer or a high-frequency noise filter.

Use a voltage regulator if the power source is not stable.

13 DO NOT place anything in front of the machine that will block printed pages. DO NOT place

anything in the path of printed pages.

14 Wait until pages have exited the machine before picking them up.

37

15 Unplug this product from the power socket and refer all servicing to Brother Authorized Service

Personnel under the following conditions:

 When the power cord is damaged or frayed.

 If liquid has been spilled into the product.

 If the product has been exposed to rain or water.

 If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

 If the product has been dropped or the casing has been damaged.

 If the product exhibits a distinct change in performance, indicating a need for service.

16 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

17 To reduce the risk of fire, electric shock and injury to people, note the following:

 DO NOT use this product near appliances that use water, a swimming pool or in a wet

basement.

 DO NOT use the machine during an electrical storm (there is the remote possibility of an

electrical shock).

 DO NOT use this product in the vicinity of a gas leak.

38

Safety and legal

Libtiff Copyright and License A

Use and Copyright

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

A

39

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries.

Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United States and other countries.

Intel, and Pentium are trademarks of Intel Corporation in the U.S. and other countries.

AMD is a trademark of Advanced Micro Devices, Inc.

PowerPC is a registered trademark of IBM in the United States and/or other countries.

Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson Corporation.

IBM and Proprinter are either registered trademarks or trademarks of International Business Machines Corporation in the United States and/or other countries.

Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

All other trademarks are the property of their respective owners.

40

B

Options B

Memory board B

This machine has 64 MB of standard memory and one slot for optional memory expansion. You can expand the memory up to 576 MB by installing dual in-line memory modules (SO-DIMMs). When you add the optional memory, it increases the performance for both copier and printer operations.

In general, the machine uses industry-standard SO-DIMM with the following specifications:

Type: 144 pin and 64 bit output

CAS latency: 2

Clock frequency: 100 MHz or more

Capacity: 64, 128, 256 or 512 MB

Height: 31.75 mm

Dram Type: SDRAM 2 Bank

You can find more information about memory modules on this website:

Installing extra memory B

a Turn off the machine’s power switch. b Disconnect the interface cable from the

machine, and then unplug the power cord from the electrical socket.

Note

Be sure to turn off the machine’s power switch before you install or remove the SO-DIMM.

c Remove the plastic (1) and then

metal (2) SO-DIMM covers.

2

1

B

http://www.buffalo-technology.com/

Note

• There might be some SO-DIMMs that will not work with the machine.

• For more information, contact your Brother dealer.

d Unpack the SO-DIMM and hold it by its

edges.

IMPORTANT

To prevent damage to the machine from static electricity, DO NOT touch the memory chips or the board surface.

41

e Hold the SO-DIMM by the edges and

align the notches in the SO-DIMM with the protrusions in the slot. Insert the SO-DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2).

12

f Put the metal (2) and then the plastic (1)

SO-DIMM covers back on.

2

1

g Plug the machine’s power cord back into

the electrical socket first, and then connect the interface cable.

h Turn on the machine’s power switch.

Note

To make sure that you have installed the SO-DIMM correctly, you can print the user settings page that shows the current memory size. (See User Settings List on page 98.)

42

Troubleshooting and routine

C

maintenance

Troubleshooting C

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/

If you are having difficulty with your machine C

Check the chart below and follow the troubleshooting tips.

Copy difficulties

Difficulties Suggestions

Vertical black line appears in copies.

Copies are blank. Make sure you are loading the document correctly. (See Using the automatic

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass on page 67 and Cleaning the corona wires on page 69.)

document feeder (ADF) on page 21 or Using the scanner glass on page 22.)

.

C

Printing difficulties

Difficulties Suggestions

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridge and drum unit are installed correctly. (See

Replacing the drum units on page 86.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 55.)

 Check the machine is online: (Windows Vista®) Click the Start button,

Control Panel, Hardware and Sound, and then Printers. Right-click Brother DCP-9010CN Printer. Make sure that Use Printer Offline is

unchecked. (Windows® XP and Windows Server® 2003) Click the Start

-click Brother DCP-9010CN

The machine prints unexpectedly or it prints garbage.

button and choose Printers and Faxes. Right

Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000) Click the Start button and choose Settings and then Printers. Right-click Brother DCP-9010CN Printer. Make sure that Use Printer Offline is

unchecked.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine and disconnect from the power for several minutes.

 Check the settings in your application to make sure it is set up to work with

your machine.

43

Printing difficulties (continued)

Difficulties Suggestions

The machine prints the first couple of pages correctly, then some pages have text missing.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

The machine is not printing or has stopped printing.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognising the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the Quick Setup Guide.)

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unprintable area on page 15.)

Press Job Cancel.

As the machine cancels the job and clears it from the memory it may produce an incomplete printout.

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while scanning.

OCR does not work. Try increasing the scanning resolution.

Network scanning does not work. See Network difficulties on page 46.

Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver.

Software difficulties

Difficulties Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.

The machine does not print from

®

Adobe

Illustrator®.

Check that the paper size setting in the application and in the printer driver are the same.

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

44

Paper handling difficulties

Difficulties Suggestions

The machine does not load paper.

 If there is no paper, load a new stack of paper into the paper tray.

Troubleshooting and routine maintenance

The LCD shows No Paper or a Paper Jam message.

The machine does not feed paper from the manual feed slot.

How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set

What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

There is a paper jam. Clear the jammed paper. (See Paper jams on page 61.)

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Make sure that manual feed mode is not chosen in the printer driver.

 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers

on page 75.

 If the LCD shows the Paper Jam message and you still have a problem, see

Paper jams on page 61.

 Make sure that Manual is chosen in the printer driver.

 Make sure the paper or print media is loaded correctly in the manual feed slot.

See Loading paper in the manual feed slot on page 11.

up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.)

envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 16.)

C

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the paper tray.

 Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media on page 16.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media on page 16 and Basic tab in the Software User’s Guide on the CD-ROM.)

Printouts are too light.  If this problem occurs when making copies, set Toner Save mode to Off in

the machine menu settings. (See Toner Save on page 24.)

 Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User’s Guide on the CD

 In the Basic tab of the printer driver, click the Settings button and check the

Enhance Black Printing check box.

-ROM.)

45

Network difficulties

Difficulties Suggestions

Cannot print over a wired Network. If you are having Network problems see the Network User’s Guide on the

CD-ROM for more information.

Make sure your machine is powered on and is on-line and in the Ready mode. Print the Network Configuration list to see your current Network settings. (See Network Configuration List on page 99.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the lower LED of the back panel of the machine will be green.

The network scanning feature does not work.

The network printing feature does not work.

(Windows

network connection. Follow the instructions below to configure Windows Firewall. If you are using other personal firewall software, see the User’s Guide for your software or contact the software manufacturer.

(Windows

®

) The firewall setting on your PC may be rejecting the necessary

®

XP SP2)

a Click the Start button, Control Panel, Network and Internet

Connections and then Windows Firewall. Make sure that Windows

Firewall on the General tab is set to On.

b Click the Advanced tab and Settings...

®

c Click the Add button. d To add port 54925 for network scanning, enter the information below:

1. In Description of service: Enter any description, for example “Brother Scanner”.

2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54925”.

4. In Internal Port number for this service: Enter “54925”.

5. Make sure UDP is chosen.

6. Click OK.

e If you still have trouble with your network connection, click the Add button. f To add port 137 for network scanning and network printing, enter the

information below:

1. In Description of service: Enter any description, for example “Brother network scanning”.

2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “137”.

4. In Internal Port number for this service: Enter “137”.

5. Make sure UDP is chosen.

6. Click OK.

46

g Make sure that the new setting is added and is checked, and then click

OK.

Network difficulties (continued)

Difficulties Suggestions

The network scanning feature does not work.

The network printing feature does not work.

(Windows Vista

a Click the Start button, Control Panel, Network and Internet, Windows

Firewall and click Change settings.

Troubleshooting and routine maintenance

®

)

(continued)

Your computer cannot find your machine.

b When the User Account Control screen appears, do the following.

 Users who have administrator rights: Click Continue.

 For users who do not have administrator rights: Enter the

administrator password and click OK.

c Make sure that Windows Firewall on the General tab is set to On. d Click the Exceptions tab. e Click the Add port... button. f To add port 54925 for network scanning, enter the information below:

1. In Name: Enter any description. (for example “Brother Scanner”)

2. In Port number: Enter “54925”.

3. Make sure UDP is chosen. Then click OK.

g Make sure that the new setting is added and is checked, and then click

OK.

h If you still have trouble with your network connection such as network

scanning or printing, check File and Printer Sharing box in the

Exceptions tab and then click OK.

®

(Windows

network connection. (For details, see the instructions above.)

) The firewall setting on your PC may be rejecting the necessary

C

(Macintosh) Re-select your machine in the Device Selector application located

in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu of ControlCenter2.

Other

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.

If the problem is not solved, turn off the machine. Plug the power cord into a different known working outlet and turn on the machine.

47

Improving the print quality C

If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendation.

a Check that you use the paper that meets our specifications. (See Acceptable paper and other

print media on page 16.)

Note

To get the best print quality, we suggest using the recommended paper. (See Recommended paper and print media on page 16.)

b Check that the drum units and toner cartridges are installed correctly.

Examples of poor print quality

White lines, bands or ribbing across the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Colours are light or unclear on the whole page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

 Put in a new drum unit. (See Replacing the drum units on page 86.)

You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Make sure that you choose the proper media type in the printer driver

or in the machine's Paper Type menu setting. (See Acceptable paper and other print media on page 16 and Basic tab in the Software User's Guide on the CD-ROM.)

 Shake all four toner cartridges gently.

48

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 68.)

Troubleshooting and routine maintenance

Examples of poor print quality

White streaks or bands down the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Coloured streaks or bands down the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 68.)

 Clean all four drum units. (See Cleaning the drum unit on page 70.)

 Identify the missing colour and put in a new toner cartridge. (See

Replacing a Toner cartridge on page 79.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

 Clean all four corona wires (one for each colour) inside the drum unit

by sliding the green tab. (See Cleaning the corona wires on page 69.)

 Make sure the corona wire cleaners are at their home positions (a).

 Clean the scanner glass and scanner glass strip. (See Cleaning the

scanner glass on page 67.)

C

Vertical streaks in a light background

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Replace the toner cartridge that matches the colour of the streak or

band. (See Replacing a Toner cartridge on page 79.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

 Put in a new drum unit. (See Replacing the drum units on page 86.)

You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 68.)

49

Examples of poor print

Recommendation

quality

Coloured lines across the page  If coloured lines appear at 30 mm intervals, replace the toner

cartridge that matches the colour of the line. (See Replacing a Toner

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

cartridge on page 79.)

 If coloured lines appear at 94 mm intervals, put in a new drum unit

that matches the colour of the line. (See Replacing the drum units on page 86.)

White spots or hollow print

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Completely blank or some colours are missing

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 If the problem is not solved after printing a few pages, the drum unit

may be stained. Clean all four drum units. (See Small spots on the printed pages in Cleaning the drum unit on page 70.)

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 16 and Basic tab in the Software User's Guide on the CD-ROM.)

 Check the machine’s environment. Conditions such as high humidity

can cause white spots or hollow print. (See Choosing a location on page 36.)

 Put in a new toner cartridge. (See Replacing a Toner cartridge

on page 79.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

 Put in a new drum unit. (See Replacing the drum units on page 86.)

You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Coloured spots at 94 mm

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

94 mm

Coloured spots at 30 mm

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

30 mm 30 mm

50

 If the problem is not solved after printing a few pages, the drum unit

may have glue from a label stuck on the drum surface. Clean the drum unit. (See Large spots on the printed pages on page 72.)

 Put in a new drum unit. (See Replacing the drum units on page 86.)

You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Identify the colour causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 79.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

Troubleshooting and routine maintenance

Examples of poor print quality

Toner scatter or toner stain

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

The colour of your printouts is not what you expected

Recommendation

 Check the machine’s environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See Choosing a location on page 36.)

 Identify the colour causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 79.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

 If the problem continues, put in a new drum unit. (See Replacing the

drum units on page 86.)

You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Perform the calibration. (See Calibration on page 75.)

 Adjust the colour by using the custom setting in the driver and by

using the control panel of the machine. Colours the machine can print and colours you see on a monitor are different. The machine may not be able to reproduce the colours on your monitor.

C

 If colours appear in the printed grey areas, make sure there is a check

in the Improve Grey Colour check box of the printer driver. (See

®

Basic tab for Windows

printer driver, Advanced tab for Macintosh printer driver or Printer Features for Macintosh BR-Script printer driver in the Software User's Guide on the CD-ROM.)

 If shaded areas look dull, remove the check from the Improve Grey

Colour check box.

 If a printed black graphic is too light, choose Enhance Black Printing

®

mode in the printer driver. (See Settings Dialog for Windows

driver, Advanced options for Windows

®

BR-Script printer driver, Print

printer

Settings for Macintosh printer driver or Printer Features for Macintosh BR-Script printer driver in the Software User's Guide on the CD-ROM.)

 Identify the colour causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 79.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

Identify the colour causing the problem and put in a new drum unit. (See



Replacing the drum units on page 86

.) You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting tips.

51

Examples of poor print quality

Recommendation

All one colour

Colour misregistration

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvw xyz.

Uneven density appears periodically across the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Identify the colour causing the problem and put in a new drum unit.

(See Replacing the drum units on page 86.) You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Make sure that the machine is on a solid level surface.

 Perform the auto colour registration using the control panel (see Auto

Registration on page 76) or perform the manual colour registration using the control panel (see Manual Registration on page 76).

 Identify the colour causing the problem and put in a new drum unit.

(See Replacing the drum units on page 86.) You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new belt unit. (See Replacing the belt unit on page 89.)

 Perform the calibration. (See Calibration on page 75.)

 Adjust the contrast or brightness when you are in copy mode. (See

Adjusting Contrast, Colour and Brightness on page 30.)

 Identify the colour that is uneven and put in a new toner cartridge for

that colour. (See Replacing a Toner cartridge on page 79.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

 Identify the colour that is uneven and put in a new drum unit. (See

Replacing the drum units on page 86.) You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Thin lines do not print  Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Change the print resolution.

®

 If you use Windows

printer driver, choose Improve Pattern

Printing or Improve Thin Line in Settings of Basic tab. (See

Settings Dialog in the Software User's Guide on the CD-ROM.)

52

Troubleshooting and routine maintenance

Examples of poor print quality

Wrinkle

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Offset image

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

 Change to the recommended type of paper.

 Make sure that the back cover is closed correctly.

 Make sure that two grey levers inside the back cover are in the up

position.

 Make sure that the media type settings in the printer driver and in the

machine’s Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 16 and Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 16 and Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that two grey levers inside the back cover are in the up

position.

 Check the machine’s environment. Conditions such as dry and low

temperatures may cause this print quality problem. (See Choosing a location on page 36.)

 Identify the colour causing the problem and put in a new drum unit.

(See Replacing the drum units on page 86.) You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

C

Poor fixing

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 16 and Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that two grey levers inside the back cover are in the up

position.

 Choose Improve Toner Fixing mode in the printer driver. (See Other

®

Print Options (For Windows

Windows

®

BR-Script printer driver), Print Settings (For Macintosh

printer driver), Advanced options (For

printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide on the CD-ROM.) If this selection does not provide enough improvement, select

Thicker paper in Media Type settings.

53

Examples of poor print quality

Recommendation

Curled or wavy

Uneven density or faded

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Choose Reduce Paper Curl mode in the printer driver when you do

not use our recommended paper. (See Other Print Options (For

®

Windows

printer driver), Advanced options (For Windows® BR-Script printer driver), Print Settings (For Macintosh printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide on the CD-ROM.)

 If you do not use the machine often, the paper may have been in the

paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.

 Store the paper where it will not be exposed to avoid high

temperatures and high humidity.

 Fully open the top cover and then close it again.

Envelope creases

Make sure that the envelope levers are pulled down when you are printing envelopes.

EFGHIJKLMN

ABCDEFG

54

Troubleshooting and routine maintenance

Error and maintenance messages C

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Belt End Soon The belt unit is near the end of its

life.

Calibrate Calibration failed. Press Mono Start or Colour Start and try it

.

Buy a new belt unit before you get a Replace Belt message.

again.

 Turn off the machine. Wait a few

seconds, then turn it on again.

 Identify the colour causing the problem

and put in a new drum unit. (See Replacing the drum units on page 86.) To identify the colour of the drum unit, visit us at http://solutions.brother.com/ view our FAQs and troubleshooting tips.

 Put in a new belt unit. (See Replacing the

belt unit on page 89.)

 Put in a waste toner box. (See Replacing

the waste toner box on page 93.)

 If the problem continues, call your dealer

or Brother Customer Service.

C

to

Cartridge Error Put the Black (K) Toner Cartridge back

1

in.

1

The colour of the problem toner cartridge is shown in the message.

The toner cartridge is not installed correctly.

Take out the drum unit and toner cartridge assembly for the toner colour that is indicated on the LCD. Remove the toner cartridge and then re-install it in the drum. Put the drum unit and toner cartridge assembly back into the machine again.

55

Error Message Cause Action

Cooling Down

Wait for a while

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down, and Wait for a while.

Cover is Open The ADF cover is not closed

completely.

The top cover is not closed completely.

Cover is Open The fuser cover is not closed

completely or paper was jammed in the back of the machine when you turned on the power.

DIMM Error The DIMM is not installed

correctly. Or the DIMM is broken.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Close the ADF cover of the machine, then press Stop/Exit.

Close the top cover of the machine.

 Close the fuser cover of the machine.

 Make sure paper is not jammed inside

the back of the machine, and then close the fuser cover and press Mono Start or Colour Start.

Turn off the machine. Re-install the DIMM correctly. Wait a few seconds, and then turn it on again. If this error message appears again, replace the DIMM with a new one. (See Installing extra memory on page 41.)

Document Jam The document was not inserted

or fed correctly, or the document scanned from the ADF was too long.

Drum Error The corona wire on the drum unit

needs to be cleaned.

It is time to replace the drum units.

1

Drum End Soon(X)

The drum unit for the colour indicated on the LCD is near the end of its life.

Drums End Soon The drum units are near the end

of their life.

Fuser Error The temperature of fuser unit

does not rise at a specified temperature within specified time.

The fuser unit is too hot.

See Document jams on page 60 or Using the automatic document feeder (ADF) on page 21.

Clean the corona wire on the drum unit. (See Cleaning the corona wires on page 69.)

Replace the drum unit with a new one for the colour that is indicated on the LCD. (See Replacing the drum units on page 86.)

Buy new drum unit for the colour indicated on the LCD before you get a

1

Replace Drum(X)

message.

Buy new drum units before you get a Replace Drums message.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

56

Troubleshooting and routine maintenance

Error Message Cause Action

Init Unable XX The machine has a mechanical

problem.

Jam Inside The paper is jammed inside the

machine.

Jam Rear The paper is jammed in the back

of the machine.

Jam Tray The paper is jammed in the paper

tray of the machine.

No Belt Unit The belt unit is not installed

correctly.

No Paper The machine is out of paper or

paper is not correctly loaded in the paper tray.

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

(See Paper jams on page 61.)

Re-install the belt unit. (See Replacing the belt unit on page 89.)

Do one of the following:

 Refill the paper in the paper tray and

press Mono Start or Colour Start or put the paper in the manual feed slot.

 Remove the paper and load it again.

Then press Mono Start or Colour Start.

 If the problem is not solved, the paper

pick-up roller may be stained. Clean the paper pickup roller. (See Cleaning the paper pick-up rollers on page 75.)

C

No Toner The toner cartridge or the drum

unit and toner cartridge assembly is not installed correctly.

No Waste Toner The waste toner box is not

installed correctly.

Out of Memory The machine’s memory is full. Copy operation in progress

Re-install the toner cartridge or the drum unit that is indicated on the LCD.

Re-install the waste toner box. (See Replacing the waste toner box on page 93.)

Do one of the following:

 Press Mono Start or Colour Start to

copy the scanned pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Clear the data from the memory. (See

Out of memory message on page 32.)

Print operation in process

Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

57

Error Message Cause Action

Print Unable XX The machine has a mechanical

problem.

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

Print Unable 1A One of the issues that can cause

this error is that condensation may form inside the machine after a room temperature change.

Turn the power switch off and fully open the top cover. Leave the machine off and open for 30 minutes to remove any condensation from inside the machine, then close the top cover and turn the machine on again. If this does not clear the error, call your dealer or a Brother Customer Service.

Registration Registration failed. Press Mono Start or Colour Start and try

again.

Do one of the following:

 Turn off the machine’s power switch.

Wait a few seconds, then turn it on again.

 Try Manual Registration, Menu, 3, 7.

(See Manual Registration on page 76.)

 Put in a new belt unit. (See Replacing the

belt unit on page 89.)

 If the problem continues, call your

Brother dealer.

Replace Belt It is time to replace the belt unit. Replace the belt unit. (See Replacing the

belt unit on page 89.)

Replace Drums It is time to replace the drum

units.

The drum unit counter was not reset when a new drum was installed.

1

Replace Drum(X)

It is time to replace the drum unit for the indicated colour.

Replace the drum units.

(See Replacing the drum units on page 86.)

Reset the drum unit counter.

(See Resetting the drum counter on page 89.)

Replace the drum unit for the colour indicated on the LCD.

(See Replacing the drum units on page 86.)

Replace Fuser It is time to replace the fuser unit. Call your Brother dealer to replace the fuser

unit.

Replace PF Kit It is time to replace the paper

feeding kit.

Replace Toner The toner cartridge is at the end

of its life.

Call your Brother dealer to replace the PF Kit.

Replace the toner cartridge for the colour indicated on the LCD. (See Replacing a Toner cartridge on page 79.)

Replace WT Box It is time to replace the waste

toner box.

58

Replace the waste toner box. (See Replacing the waste toner box on page 93.)

Troubleshooting and routine maintenance

Error Message Cause Action

Scan Unable XX The machine has a mechanical

problem.

Short paper The paper size detected is

shorter than the paper size defined in the print job and the paper size being used requires the back cover to be open.

Size mismatch The paper in the tray is not the

correct size.

Small paper The paper size defined in the

printer driver requires the back cover to be open.

Toner Low The toner cartridge is near the

end of its life.

WT Box End Soon The waste toner box is almost full. Buy a new waste toner box before you get a

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

Open the back cover (back output tray) and remove any printed pages. Leave the back cover open and press Mono Start or Colour Start.

Load the correct size of paper in the tray and set the “Paper Size” (Menu, 1, 1, 2 (See Paper Size on page 23)).

Open the back cover (back output tray) and press Mono Start or Colour Start. (See

Printing on thick paper, labels, envelopes or small paper on page 12.)

Buy a new toner cartridge for the colour that is indicated on the LCD before you get a Replace Toner message.

Replace WT Box message.

C

1

(X) shows the toner cartridge or drum unit colour that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

59

Document jams C

If the document is jammed, follow the steps below.

Document is jammed under the document cover

a Take out any paper from the ADF that is

not jammed.

C

IMPORTANT

After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam.

Document is jammed in the top of the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

b Lift the document cover. c Pull the jammed document out to the

right.

C

d Close the document cover.

d Close the ADF cover. e Press Stop/Exit.

e Press Stop/Exit.

Document is jammed at the output tray

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

C

60

Troubleshooting and routine maintenance

Paper jams C

To clear paper jams, please follow the steps in this section.

IMPORTANT

Please confirm that you have installed all toner cartridges and drum units in the machine. Failure to install these items or incorrect installation may cause a paper jam in your Brother machine.

Note

If the error message remains, open and close the top cover and fuser cover firmly to reset the machine.

Note

The LCD names for the paper trays are as follows:

Paper is jammed in the Paper Tray C

If the LCD shows Jam Tray, follow these steps:

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

C

• Standard paper tray: Tray

• Manual Feed Slot: Manual Feed

IMPORTANT

If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 64.

Note

Pulling out the jammed paper downwards allows you to remove the paper easier.

61

c Make sure the paper is below the

maximum paper mark (b) of the paper tray. While pressing the green paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray on page 9.)

d Put the paper tray firmly back in the

machine.

e Press Mono Start or Colour Start to

resume printing.

Paper is jammed at the output paper tray

b Press down the green lever and remove

the paper.

C

When the paper is jammed at the output paper tray, follow these steps:

a Open the scanner using both hands.

Note

When the top cover is open, you cannot open the scanner.

c Push the scanner down with both hands

to close it.

62

Troubleshooting and routine maintenance

Paper is jammed at the back of the machine

If the LCD shows Jam Rear, a paper jam has occurred behind the face-up output tray. Follow these steps:

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket. Leave the machine turned off for 10 minutes to cool down.

b Open the back cover.

d Using both hands, gently pull the

C

jammed paper out of the fuser unit.

e Close the fuser cover (1).

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

c Push down and pull the green tabs at

the left and right hand sides toward you and fold down the fuser cover (1).

1

C

f Fully close the back cover. g Plug the machine's power cord back into

the electrical socket first, and reconnect all cables. Turn on the machine's power switch.

1

63

Paper is jammed inside the machine C

If the LCD shows Jam Inside, follow these steps:

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket.

b Fully open the top cover by lifting up on

the handle (1).

1

c Take out all the drum unit and toner

cartridge assemblies. Repeat this for all the drum unit and toner cartridge assemblies.

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assemblies on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

IMPORTANT

When the scanner is open, you cannot open the top cover.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

64

Troubleshooting and routine maintenance

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

e Slide each drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Repeat this for all the drum unit and toner cartridge assemblies.

C

d Pull out the jammed paper slowly.

M

Y

K

C-Cyan M-Magenta Y-Yellow K-Black

f Close the top cover. g Plug the machine’s power cord back into

the electrical socket first, and reconnect all cables. Turn on the machine.

C

65

Routine maintenance C

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

Cleaning the outside of the machine C

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket.

b Pull the paper tray completely out of the

machine.

WARNING

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. (For more information see Important safety instructions on page 37.)

Be careful not to inhale toner.

c Wipe the outside of the machine with a

dry, lint-free soft cloth to remove dust.

66

d Remove any paper that is in the paper

tray.

Troubleshooting and routine maintenance

e Wipe the inside and the outside of the

paper tray with a dry, lint-free soft cloth to remove dust.

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the electrical socket first, and reconnect all cables. Turn on the machine.

Cleaning the scanner glass C

a Turn off the machine. Disconnect all

cables and then unplug the power cord from the electrical socket.

b Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

c In the ADF unit, clean the white bar (1)

and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water.

1

2

d Plug the machine’s power cord back into

the electrical socket first, and reconnect all cables. Turn on the machine.

Note

In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

C

1 2

3

67

Cleaning the LED heads C

DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. For more information see Important safety instructions on page 37.

WARNING

c Wipe the windows of the LED heads (1)

with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers.

IMPORTANT

DO NOT touch the windows of the LED heads with your fingers.

a Before you clean the inside of the

machine, turn off the machine. Unplug the power cord from the electrical socket.

b Fully open the top cover by lifting up on

the handle (1).

1

d Close the top cover of the machine. e Plug the machine’s power cord back into

the electrical socket. Turn on the machine.

IMPORTANT

When the scanner is open, you cannot open the top cover.

68

Troubleshooting and routine maintenance

Cleaning the corona wires C

If you have print quality problems, clean the corona wires as follows:

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket.

b Fully open the top cover by lifting up on

the handle (1).

1

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

IMPORTANT

When the scanner is open, you cannot open the top cover.

c Take out the drum unit and toner

cartridge assemblies.

d Clean the primary corona wire inside the

drum unit by gently sliding the green tab from left to right and right to left several times.

1

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

C

69

e Slide each drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine.

C

M

Cleaning the drum unit C

Small spots on the printed pages C

If your printout has any small white or coloured spots, follow the steps below to solve the problem.

a Open the manual feed slot cover.

Y K

C-Cyan M-Magenta Y-Yellow K-Black

f Repeat steps c to e to clean the

remaining corona wires.

g Close the top cover of the machine. h Plug the machine’s power cord back into

the electrical socket first, and then reconnect all cables. Turn on the machine.

b Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

70

Troubleshooting and routine maintenance

c Using both hands, put one blank sheet

of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper. When you feel the machine pull in the paper, let go.

Note

• Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a paper jam.

• Do not put more than one piece of paper in the manual feed slot at any one time, as it may cause a jam.

e Press Mono Start or Colour Start. The

machine will pull in the piece of paper and start cleaning the drum unit.

Drum Cleaning Please Wait

f When the machine has finished

cleaning, Completed appears on the LCD. Press Stop/Exit so that the machine returns to the Ready mode.

g Repeat steps c to f two more times

using a new blank sheet of paper each time. Upon completion please discard the used paper. If the print problem is not resolved please contact your Brother dealer.

C

• If you put paper in the manual feed slot before the machine is in the Ready mode, an error may occur and the machine will stop printing.

d Make sure that the machine is in the

Ready mode. Press Menu, 3, 8.

Drum Cleaning Press Start

71

Large spots on the printed pages C

If your printout has coloured spots at 94 mm intervals, follow the steps below to solve the problem.

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket.

b Fully open the top cover by lifting up on

the handle (1).

1

c See the print sample to identify the

colour causing the problem. The colour of the spots is the colour of the drum you should clean. For example, if the spots are cyan, you should clean the drum for cyan. Take out the drum unit and toner cartridge assembly of the colour causing the problem.

IMPORTANT

When the scanner is open, you cannot open the top cover.

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

72

Troubleshooting and routine maintenance

d Push down the green-labelled lock

lever (1) and take the toner cartridge out of the drum unit.

1

IMPORTANT

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

e Put the print sample in front of the drum

unit, and find the exact position of the poor print.

f Turn the drum unit gear by hand while

looking at the surface of the OPC drum (1).

1

g When you have found the mark on the

drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

C

IMPORTANT

DO NOT clean the surface of the photosensitive drum with a sharp object.

73

h Put the toner cartridge back firmly into

the drum unit until you hear it lock into place.

h

i Slide each drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine.

C

M

Note

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

Y K

C-Cyan M-Magenta Y-Yellow K-Black

j Close the top cover of the machine. k Plug the machine’s power cord back into

the electrical socket first, and then reconnect all cables. Turn on the machine.

74

Troubleshooting and routine maintenance

Cleaning the paper pick-up rollers C

If you have paper feed problems, clean the paper pick-up rollers as follows:

a Turn off the machine. Unplug the power

cord from the electrical socket.

b Pull the paper tray completely out of the

machine.

c Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

1

d Wipe the two pick-up rollers (1) inside of

the machine to remove dust.

1

e Put the paper tray back in the machine. f Plug the machine’s power cord back into

the electrical socket. Turn on the machine.

Calibration C

The output density for each colour may vary depending on the environment the machine is in such as temperature and humidity. Calibration helps you to improve the colour density.

a Press Menu, 3, 5. b Press a or b to select Calibrate. c Press OK.

C

d Press 1 to select Yes. e Press Stop/Exit.

You can reset the calibration parameters back to those set at the factory.

a Press Menu, 3, 5. b Press a or b to Reset. c Press OK. d Press 1 to select Yes.

75

e Press Stop/Exit.

Manual Registration C

Note

• If an error message is displayed, press

Stop/Exit and try again. For more information, see Error and maintenance messages on page 55.

• If you print using Windows you need to perform the calibration from

®

the Windows

Advanced tab in the Software User's Guide on the CD-ROM.

• If you print using the Macintosh printer driver, you need to perform the calibration using the status monitor. See Status Monitor in the Software User's Guide on the CD-ROM. When the Status Monitor is open, choose Control / Color Calibration from the menu bar.

printer driver. See

®

printer driver,

Auto Registration C

If colour still appears incorrectly after autoregistration, you will need to perform manual registration.

a Press Menu, 3, 7, 1. b Press Mono Start or Colour Start to

start printing the colour registration chart.

c When the machine has finished printing

the registration sheet, press 2 (Set Registration) to correct the colour manually.

d Starting at 1 (Magenta) on the chart,

check which coloured bar has the most uniform print density and enter its number into the machine using the a and b keys. Press OK. Repeat for 2 (Cyan), 3 (Yellow), 4, 5, 6 to 9.

Registration C

If solid areas of colour or images have cyan, magenta or yellow fringes, you can use the auto-registration feature to correct the problem.

a Press Menu, 3, 6, 1. b To start, press 1.

To exit, press 2.

c Press Stop/Exit.

Frequency C

You can set the machine to carry out auto registration regularly, and also how often it occurs.

a Press Menu, 3, 6, 2. b Press a or b to choose Low, Medium,

High or Off. Press OK.

e Press Stop/Exit.

c Press Stop/Exit.

76

Troubleshooting and routine maintenance

Replacing the consumable items C

The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.

LCD messages Consumable item

Approximate life How to replace Model name

to replace

Toner Low

Prepare New X Toner Cartridge.

Toner cartridge

X = Cyan, Magenta, Yellow, Black

<Black>

2,200 pages

12

<Cyan, Magenta, Yellow>

12

Drums End Soon 4 Drum units

Drum End Soon(X)

1 Drum unit

1,400 pages

15,000 pages

X = C, M, Y, K C = Cyan M = Magenta Y = Yellow K = Black

Belt End Soon Belt unit

WT Box End Soon

1

A4 or Letter size single-sided pages.

2

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

3

1 page per job.

4

Drum life is approximate and may vary by type of use.

5

Contains 4pc. Drum Set.

6

Contains 1pc. Black Drum Unit.

7

Contains 1pc. Colour Drum Unit.

Waste toner box

50,000 pages

134

1

See page 79. TN-230BK,

TN-230C, TN-230M, TN-230Y

See page 85.

DR-230CL

DR-230CL-BK

DR-230CL-CMY

See page 89. BU-200CL

See page 93. WT-200CL

5

6

,

7

C

You will need to replace certain parts and clean the machine regularly.

77

LCD messages Consumable item

to replace

Approximate life How to replace Model name

Replace Toner Toner cartridge <Black>

2,200 pages

<Cyan, Magenta, Yellow>

1,400 pages

Replace Drums 4 Drum units

Replace Drum(X)

1 Drum unit

15,000 pages

X = C, M, Y, K C = Cyan M = Magenta Y = Yellow K = Black

Drum Error

8

Replace Belt Belt unit

Replace WT Box Waste toner box

Replace Fuser Fuser unit

Replace PF Kit Paper feeding kit

Drum unit

15,000 pages

50,000 pages

12

134

1

See page 79. TN-230BK,

TN-230C, TN-230M, TN-230Y

See page 86.

DR-230CL

DR-230CL-BK

DR-230CL-CMY

5

6

,

7

See page 86.

See page 89. BU-200CL

See page 93. WT-200CL

Call your dealer or Brother Customer Service for a replacement fuser unit.

Call your dealer or Brother Customer Service for a replacement paper feeding kit.

1

A4 or Letter size single-sided pages.

2

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

3

1 page per job.

4

Drum life is approximate and may vary by type of use.

5

Contains 4pc. Drum Set.

6

Contains 1pc. Black Drum Unit.

7

Contains 1pc. Colour Drum Unit.

8

The Drum Error message has two cases: If the scroll message shows Replace the Drum Unit. you will need to replace the drum unit. If the scroll message shows Slide the Green tab on Drum Unit. you do not need to replace the drum unit, you just need to clean the corona wires. (See Cleaning the corona wires on page 69.)

78

Troubleshooting and routine maintenance

Note

• Discard used consumable items according to local regulations. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

Replacing a Toner cartridge C

The Standard toner cartridges can print approximately 2,200 pages (black) or approximately 1,400 pages (yellow, magenta,

cyan) depending on your average type of document. The machine is supplied with a Starter cartridge that will need to be replaced

after approximately 1,000 pages toner cartridge is running low, the LCD shows Toner Low.

1

. Actual page count will vary

1

. When a

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Note

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that use only Genuine Brother Brand toner cartridges. When you want to buy toner cartridges, please call your Brother dealer.

•

We recommend that you clean the machine when you replace the toner cartridge. See Routine maintenance on page 66

.

Toner Low message C

Toner Low Prepare...

If the LCD shows Toner Low Prepare New X Toner Cartridge., the

machine has nearly run out of toner. Buy a new toner cartridge and have it ready before you get a Replace Toner message. The LCD shows the toner colour that is near the end of its life (Black, Yellow, Magenta or Cyan).

Replace Toner message C

When the following message appears on the LCD, you need to replace the toner cartridge:

Replace Toner

The scrolling message on the LCD indicates which colour you need to replace.

a Turn off the machine. Unplug the power

cord from the electrical socket.

C

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

79

b Fully open the top cover by lifting up on

the handle (1).

1

d Push down the green-labelled lock

lever (1) and take the toner cartridge out of the drum unit.

1

IMPORTANT

When the scanner is open, you cannot open the top cover.

c Take out the drum unit and toner

cartridge assembly for the colour shown on the LCD.

WARNING

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See Routine maintenance on page 66 for how to clean the machine.

Be careful not to inhale toner.

80

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Troubleshooting and routine maintenance

Note

• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

• Discard used consumable items according to local regulations. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

C

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

e Clean the primary corona wire inside the

drum unit by gently sliding the green tab from left to right and right to left several times.

1

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

81

f Unpack the new toner cartridge. Gently

shake it from side to side several times to distribute the toner evenly inside the cartridge.

IMPORTANT

• Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

CAUTION

HOT SURFACE

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

• If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged.

IMPORTANT

Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother toner cartridges (TN-230BK/TN-230C/TN-230M/TN-230Y). Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than genuine Brother products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

82

Troubleshooting and routine maintenance

g Pull off the protective cover.

h Put the new toner cartridge firmly into

the drum unit until you hear it lock into place.

i Slide the drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine.

C

M

h

Note

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

Y K

C-Cyan M-Magenta Y-Yellow K-Black

C

83

j Close the top cover of the machine.

k Plug the machine’s power cord back into

the electrical socket first, and reconnect all cables. Turn on the machine.

Note

DO NOT turn off the machine or open the top cover until the LCD returns to the Ready mode.

IMPORTANT

While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

Drum units C

A new drum set (model no. DR-230CL) can print approximately 15,000 A4 or Letter size single-sided pages. The DR-230CL drum set contains 4 drum units 1 Black (DR-230CL-BK) and 3 Colour (DR-230CL-CMY). As the drums rotate in unison during the various stages of operation (even if you are only printing in one colour) and because damage to a single drum unit is not likely, you will need to replace all of the drums at once. We have no control over the many factors that determine the actual drum life, therefore we cannot guarantee a minimum number of pages that will be printed by your drum. The printer should be used only in a clean, dust-free environment with adequate ventilation. Drum wear and tear occurs due to use and rotation of the drum and interaction with paper, toner and other materials in the paper path.

When a drum reaches the factory-established rotation limit corresponding to the rated page yield, the product LCD display will advise you to replace the applicable drum(s). The product will continue to function, however, print quality may not be optimal.

84

Troubleshooting and routine maintenance

Drum End Soon messages C

Drums End Soon

If the LCD shows Drums End Soon, it means the drum kit is near the end of its life. Buy a new drum kit (DR-230CL) and have it ready before you get a Replace Drums message. To replace the drum units, see Replacing the drum units on page 86.

IMPORTANT

For best performance, use only Genuine Brother drum units and Genuine Brother toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the printer itself. Warranty coverage may not apply to problems caused by the use of a third-party drum unit or toner unit.

Note

Drum End Soon(X)

Replace Drums messages C

When the following message appears on the LCD, you need to replace the drum kit:

Replace Drums

Drum Error

Replace the Drum Unit. Black/ Cyan/ Magenta/ Yellow. Refer to

the User’s Guide.

1

Only the colour you need to replace will be shown

The

Drum Error

message has two cases: If

the scrolling message shows

Replace the Drum Unit.

to replace the drum unit. If the scrolling message shows

Slide the Green tab on Drum Unit.

you do not need to replace the drum unit, you just need to clean the corona wires. (See

Cleaning the corona wires

1

, you will need

on page 69.)

C

,

If only a specified drum is near the end of its life, the LCD shows the Drum End Soon(X) message. (X) indicates the drum unit colour that is near the end of its life. ((K) =Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.) Call your Brother dealer to buy a new drum unit DR-230CL-BK (for Black) or a DR-230CL-CMY (for either Y, M, C colours) and have it ready before you get a Replace Drums message. During the normal lifespan of a drum kit the Drum End Soon(X) message will not appear. The message will only refer to a specific drum if a single unit has been replaced previously due to damage or error.

IMPORTANT

For best performance, use only Genuine Brother drum units and Genuine Brother toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the printer itself. Warranty coverage may not apply to problems caused by the use of a third-party drum unit or toner unit.

85

Note

If only the specified drum needs to be replaced, the LCD shows the Replace Drum(X) message. (X) indicates the drum unit colour that you need to replace. ((K)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.) During the normal lifespan of a drum kit the Replace Drum(X) message will not appear. The message will only refer to a specific drum if a single unit has been replaced previously due to damage or error.

Replacing the drum units C

IMPORTANT

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

IMPORTANT

When the scanner is open, you cannot open the top cover.

c Take out the drum unit and toner

cartridge assembly for the colour shown on the LCD.

• Every time you replace the drum unit, clean the inside of the machine. (See Routine maintenance on page 66.)

a Turn off the machine. Unplug the power

cord from the electrical socket.

b Fully open the top cover by lifting up on

the handle (1).

1

d Push down the green-labelled lock

lever (1) and take the toner cartridge out of the drum unit.

1

86

WARNING

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See Routine maintenance on page 66 for how to clean the machine.

Be careful not to inhale toner.

Troubleshooting and routine maintenance

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

C

Note

• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

• Discard used consumable items according to local regulations. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

87

e Unpack the new drum unit and remove

the protective cover.

IMPORTANT

Unpack the drum unit just before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

g Slide the drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine.

f Put the toner cartridge firmly into the

new drum unit until you hear it lock into place.

h

C

M

Y K

C-Cyan M-Magenta Y-Yellow K-Black

h Close the top cover of the machine.

IMPORTANT

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

88

Troubleshooting and routine maintenance

Resetting the drum counter C

When you replace a drum unit with a new one, you need to reset the drum counter by completing the following steps:

a Plug the machine’s power cord back into

the electrical socket first, and reconnect all cables. Turn on the machine.

b Press Menu, 5, 6. c Press a or b to choose the colour of the

drum you replaced. Press OK.

d Press 1 to reset the drum unit counter. e Press Stop/Exit.

Replacing the belt unit C

Order No. BU-200CL

A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages.

Replace Belt message C

When the following message appears on the LCD, you need to replace the belt unit:

Replace Belt

IMPORTANT

• DO NOT touch the surface of the belt unit. If you touch it, it could degrade print quality.

• Damage caused by incorrect handling of the belt unit may void your warranty.

a Turn off the machine. Unplug the power

cord from the electrical socket.

b Fully open the top cover by lifting up on

the handle (1).

1

C

Belt End Soon message C

Belt End Soon

If the LCD shows Belt End Soon, it means the belt unit is near the end of its life. Buy a new belt unit and have it ready before you get a Replace Belt message.

IMPORTANT

When the scanner is open, you cannot open the top cover.

89

c Take out all the drum unit and toner

cartridge assemblies.

IMPORTANT

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

90

d Hold the green handle of the belt unit

and lift the belt unit up, then pull it out.

h

Troubleshooting and routine maintenance

IMPORTANT

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.

C

91

e Unpack the new belt unit and put the

new belt unit in the machine.

h

f Slide each drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Repeat this for all the drum unit and toner cartridge assemblies.

C

M

Y K

C-Cyan M-Magenta Y-Yellow K-Black

g Close the top cover of the machine.

92

Brother DCP-9010CN User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Compilation and Publication Notice

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Software User’s Guide and Network User’s Guide

Viewing documentation 1

Viewing documentation (Windows®) 1

How to find scanning instructions 1

Software User’s Guide: 1

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:

How to find Network setup instructions

Viewing documentation (Macintosh) 1

How to find scanning instructions 1

Software User’s Guide: 1

Presto! PageManager User’s Guide: 1

How to find Network setup instructions

Control panel overview 1

Data LED indications 1

Loading paper and documents 2

Loading paper and print media

Loading paper in the standard paper tray 2

Printing on plain paper, thin paper or recycled paper from the paper tray

Loading paper in the manual feed slot 2

Printing on plain paper, recycled paper or bond paper from the manual feed slot

Printing on thick paper, labels, envelopes or small paper

Unprintable area 2

Unprintable area for copies 2

Unprintable area when printing from a computer 2

Acceptable paper and other print media

Type and size of paper 2

Standard paper tray 2

Manual feed slot 2

Recommended paper and print media 2

The name for the paper trays in the printer driver in this Guide are as follows:

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Loading documents 2

Using the automatic document feeder (ADF) 2

Recommended environment 2

Using the scanner glass 2

General Setup 3

Paper settings 3

Paper Type 3

Paper Size 3

Volume settings 3

Beeper volume 3

Ecology features 3

Toner Save 3

Sleep Time 3

LCD Contrast 3

Making copies 4

How to copy 4

Copy mode 4

Making a single copy 4

Making multiple copies 4

Stop copying 4

Copy options (temporary settings)

Enlarging or reducing the image copied 4

Using the Options key 4

Improving copy quality 4

Sorting copies using the ADF4

Adjusting Contrast, Colour and Brightness 4

Contrast 4

Brightness 4

Colour saturation 4

Making N in 1 copies (page layout) 4

If you are copying from the ADF: 4

If you are copying from the scanner glass:

Out of memory message