Brother DCP-8250DN Basic User Guide

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Basic User’s Guide

DCP-8250DN

Version 0

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Please complete the following information for future reference:

Model Number: DCP-8250DN

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

User's Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide

Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Copy, Scan and Direct Print

operations and how to replace consumables. See troubleshooting tips.

Advanced User's Guide

Learn more advanced operations: Copy, security features, printing reports and performing routine maintenance.

Software User's Guide

Follow these instructions for Printing, Scanning, Network Scanning and using the Brother ControlCenter utility.

Network User's Guide

This Guide provides useful information about wired network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Google Cloud Print Guide

This Guide provides details on how to configure your Brother machine to a Google account and use Google Cloud Print services for printing over the Internet from devices using Gmail™ for mobile, GOOGLE DOCS™ for mobile and applications for the Chrome OS.

Printed / In the box

PDF file / Installer CD-ROM / In the box

PDF file / Brother Solutions

Center

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information

about printing JPEG and PDF

files from your mobile device and scanning from your Brother machine to your mobile device when connected on a Wi-Fi network.

Web Connect Guide This Guide provides details about how to

configure and use your Brother machine to scan, load and view images and files on certain websites that provide these services.

PDF printing is not supported on Windows® Phone.

Visit us at http://solutions.brother.com/.

PDF file / Brother Solutions

Center

PDF file / Brother Solutions

Center

(Basic User’s Guide)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User's Guide, Software User's Guide and

Network User's Guide.........................................................................................2

Viewing Documentation...................................................................................2

How to access the User's Guides for Advanced Features.....................................4

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

LCD Touchscreen............................................................................................8

Basic Operations .............................................................................................9

Volume settings ...................................................................................................10

Beeper volume ..............................................................................................10

2 Loading paper 11

Loading paper and print media ............................................................................11

Loading paper in the standard paper tray and the optional lower tray ..........11

Loading paper in the multi-purpose tray (MP tray) ........................................13

Unscannable and unprintable areas ..............................................................17

Paper settings......................................................................................................18

Paper Size and Type .....................................................................................18

Tray Use in Copy mode.................................................................................19

Tray Use in print mode ..................................................................................19

Acceptable paper and other print media..............................................................20

Recommended paper and print media ..........................................................20

Type and size of paper ..................................................................................20

Handling and using special paper .................................................................22

)................................................................4

3 Loading documents 25

How to load documents .......................................................................................25

Using the automatic document feeder (ADF) ................................................25

Using the scanner glass ................................................................................26

4 Using Address Book 27

How to send an E-mail.........................................................................................27

Speed dialling ................................................................................................27

Search ...........................................................................................................27

LDAP search ................................................................................................27

Storing E-mail addresses.....................................................................................28

Speed Dial Storage Options ..........................................................................29

Storing Speed Dial numbers..........................................................................30

Changing or Deleting Speed Dial numbers ...................................................31

5 Making copies 33

How to copy.........................................................................................................33

Stop copying..................................................................................................33

Copy settings.................................................................................................33

6 Printing data from a USB Flash memory drive or digital camera

supporting mass storage 34

Creating a PRN file for direct printing ..................................................................34

Printing data directly from the USB Flash memory drive or digital camera

supporting mass storage ..................................................................................35

Changing the default settings for direct print.................................................37

7 How to print from a computer 38

Printing a document.............................................................................................38

8 How to scan to a computer 39

Scanning a document as a PDF file using ControlCenter4 (Windows®) .............39

Changing the Scan button settings......................................................................42

Before scanning.............................................................................................42

Scan button settings......................................................................................42

Scanning using the Scan button ....................................................................44

A Routine maintenance 45

Replacing the consumable items.........................................................................45

Replacing the toner cartridge ........................................................................48

Replacing the drum unit.................................................................................54

Cleaning and Checking the machine................................................................... 59

Cleaning the outside of the machine .............................................................59

Cleaning the scanner glass ...........................................................................60

Cleaning the corona wire...............................................................................62

Cleaning the drum unit ..................................................................................64

Cleaning the paper pick-up rollers................................................................. 68

iii

B Troubleshooting 70

Identifying your problem ......................................................................................70

Error and maintenance messages .......................................................................71

Document Jams...................................................................................................77

Document is jammed in the top of the ADF unit ............................................77

Document is jammed under the document cover .......................................... 77

Removing small documents jammed in the ADF...........................................78

Document is jammed at the output tray.........................................................78

Paper Jams..........................................................................................................79

Paper is jammed in the MP tray ....................................................................79

Paper is jammed in paper tray 1 or tray 2 .....................................................80

Paper is jammed at the back of the machine ................................................81

Paper is jammed inside the machine.............................................................84

Paper is jammed in the duplex tray ...............................................................88

If you are having difficulty with your machine ......................................................90

Improving the print quality....................................................................................96

Machine Information ..........................................................................................103

Checking the Serial Number........................................................................103

Reset functions............................................................................................103

How to reset the machine............................................................................103

C Menu and features 104

On-screen programming ....................................................................................104

Menu table................................................................................................... 104

Menu and mode buttons ....................................................................................104

Menu table .........................................................................................................105

Entering text.......................................................................................................131

D Specifications 132

General..............................................................................................................132

Document Size ..................................................................................................134

Print media.........................................................................................................135

Copy ..................................................................................................................136

Scanner .............................................................................................................137

Printer ................................................................................................................138

Interfaces ...........................................................................................................139

Direct Print feature.............................................................................................140

Computer requirements ....................................................................................141

Consumable items .............................................................................................143

Network (LAN) ...................................................................................................144

EIndex 145

Table of Contents

(Advanced User's Guide)

The Advanced User's Guide explains the following features and operations.

You can view the Advanced User's Guide on the Installer CD-ROM.

1 General Setup

Memory storage

Automatic Daylight Saving Time

Ecology features

Quiet mode feature

LCD screen

2 Security features

Secure Function Lock 2.0

Setting Lock

3 Using Address Book

Additional ways to store numbers

4 Printing reports

Reports

5 Making copies

Copy settings

A Routine maintenance

Cleaning and checking the machine

Replacing periodic maintenance parts

Packing and shipping the machine

BOptions

Optional paper tray (LT-5400)

Memory board

C Glossary

DIndex

WARNING

Important

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

Important indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Bold Bold style identifies keys on the

Italics Italicized style emphasizes an

Courier New

Follow all warnings and instructions marked on the product.

machine's control panel or on the computer screen.

important point or refers you to a related topic.

Courier New font identifies the messages shown on the LCD of the machine.

Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to a possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Chapter 1

Note

Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Copy, Printer, Scanner and Network. When you are ready to learn detailed information about these operations, read the

Advanced User's Guide, Software User's Guide and Network User's Guide that are on the

Installer CD-ROM.

Viewing Documentation 1

Viewing Documentation (Windows®) 1

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

d Click Documentation. e Click PDF documents. If the country

screen appears, choose your country. After the list of User’s Guides appears, choose the Guide you want to read.

Viewing Documentation (Macintosh) 1

To view the documentation, from the Start menu, select Brother, DCP-XXXX (where XXXX is your model name) from the programs list, and then choose User’s Guides.

If you have not installed the software, you can find the documentation on the Installer CD-ROM by following the instructions below:

a Turn on your computer. Insert the

Installer CD-ROM into your CD-ROM drive.

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click

your model name.

a Turn on your Macintosh. Insert the

Installer CD-ROM into your CD-ROM drive. The following window will appear.

b Double-click the Documentation icon. c If the model name screen appears,

choose your model name and click Next.

d If the language screen appears, double-

click your language folder.

General information

Note

e Double-click top.pdf. If the country

screen appears, choose your country.

f After the list of User’s Guides appears,

choose the Guide you want to read.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning

 ControlCenter

 Network Scanning

Nuance™ PaperPort™ 12SE How-to-Guides

(Windows

 The complete Nuance™ PaperPort™

12SE How-to- Guides can be viewed from the Help section in the Nuance™ PaperPort™ 12SE application.

users)

How to find Network setup instructions

Your machine can be connected to a wired network.

Basic setup instructions uu Quick Setup Guide

For more information about network setup uu Network User's Guide

Presto! PageManager User’s Guide

(Macintosh users)

Presto! PageManager must be downloaded and installed before use. For further instructions, see Accessing Brother Support (Macintosh) uu page 5.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help section in the Presto! PageManager application.

Chapter 1

How to access the User's Guides for Advanced Features

You can view and download these Guides from the Brother Solutions Center at:

http://solutions.brother.com/

Google Cloud Print Guide 1

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about

printing JPEG and PDF mobile device and scanning from your Brother machine to your mobile device when connected on a Wi-Fi network.

PDF printing is not supported on Windows® Phone.

Web Connect Guide 1

This Guide provides details about how to configure and use your Brother machine to scan, load and view images and files on certain Web sites that provide these services.

files from your

Accessing Brother Support (Windows®) 1

You can find all the links you will need, such as Web support (Brother Solutions Center) on the Installer CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our website

(http://www.brother.com/ Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

), click Brother

), click

)

 To return to the main page, click Back or

if you have finished, click Exit.

Accessing Brother Support (Macintosh) 1

You can find all the links you will need, such as Web support (Brother Solutions Center) on the Installer CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

General information

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine using the

Brother Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

01.01.2012 11:00

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Direct

Secure

01 COPY

Control panel overview 1

1Home Key

Press the illuminated blue Home key to return to the Ready mode.

2LCD

This is a Touchscreen LCD. You can access the menus and options by pressing buttons displayed on the screen.

3Dialpad

Use these keys as a keyboard for entering information into the machine.

4Stop/Exit

Stops an operation or exits from a menu.

5Start

Lets you start making copies.

234

01.01.2012 11:00

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01 COPY

General information

6Data

The Data LED (light emitting diode) will flash depending on the machine’s status.

Machine Status Description

Ready Mode

Receiving Data

Green (blinking)

Data Remaining

in Memory

Green

The machine is ready to print, in Sleep mode, there is no print data, or the power switch is off.

The machine is either receiving data from the computer, processing data in memory, or printing data.

Print data remains in the machine's memory.

Chapter 1

01 COPY

Setting LockSetting Lock

01.01.2012 11:00

7 6

Copy Scan

Web

Secure

Direct

MenuMenu

LCD Touchscreen 1

The LCD Touchscreen shows the current machine status when the machine is idle.

1 Mode Indicator

Lets you see the current mode of your machine.

2 Secure Print

Lets you access the secure print menu.

Active only when the machine has secure print data.

3 Date and Time

Lets you see the date and time.

4 Direct Print

Lets you print data from a USB flash memory drive or a digital camera supporting mass storage directly to the machine. (See Printing

data directly from the USB Flash memory drive or digital camera supporting mass storage

uu page 35.)

Active only when you insert a USB flash memory drive or digital camera in the machine's USB direct interface.

5Menu

Lets you access the main menu.

6 Address Book

Lets you search for the number you want to E-mail.

7 Security indicator

Shows the machine's security status. Appears when you turn on Secure Function Lock or Setting Lock.

8 Mode Buttons:

Copy Puts the machine in Copy mode.

Scan Puts the machine in Scan mode.

Web Lets you connect the Brother machine to an internet service. For details uu Web Connect Guide

9 Warning icon

Appears when there is an error or maintenance message; press the Warning icon to view it, and then press Stop/Exit to return to the Ready screen.

General information

Important

General Setup

Printer

Print Reports

Network

Tray Setting

Beeper

Ecology

Quiet Mode

General Setup

Off

Med

Backlight

Dim Timer

Light

Off

Menu General Setup

LCD Settings

Light

Dark

Med

Menu > General Setup > LCD Settings

Backlight

Basic Operations 1

To operate the Touchscreen use your finger to press the Menu or mode button directly on the LCD screen.

To display and access all the screen menus or options in a setting, press a b or d c to scroll through them.

Press to return to the previous menu.

DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine.

The following steps show how to change a setting in the machine. In this example the LCD back light setting is changed from Light to Dark.

a Press Menu. b Press a or b to display

General Setup. Press General Setup.

e Press Dark.

f Press Stop/Exit.

c Press a or b to display LCD Settings.

Press LCD Settings.

d Press Backlight.

Chapter 1

Volume settings 1

Beeper volume 1

When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose a range of volume levels.

a Press Menu. b Press a or b to display

General Setup. Press General Setup.

c Press a or b to display Beeper.

Press Beeper.

d Press Low, Med, High or Off. e Press Stop/Exit.

Note

Loading paper 2

Loading paper and print media

The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray.

If your application software supports paper size selection in the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray and the optional lower tray 2

You can load up to 500 sheets in paper tray 1 and 2. Paper can be loaded up to the maximum paper mark ( ) on the right-hand side of the paper tray. (For recommended paper to use, see Acceptable paper and other print media uu page 20.)

Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 22

a Pull the paper tray completely out of the

machine.

b While pressing the green paper-guide

release lever (1), slide the paper guides to fit the paper you are loading in the tray. Make sure that the guides are firmly in the slots.

Chapter 2

c Fan the stack of paper well to avoid

paper jams and misfeeds.

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark ( ) (1).

Overfilling the paper tray will cause paper jams.

 The side to be printed on must be

face down.

 The paper guides gently touch the

sides of the paper so it will feed correctly.

f Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper

Loading paper in the multi-purpose tray (MP tray) 2

You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper. Use this tray to print or copy on thick paper, bond paper, labels or envelopes. (For recommended paper to use, see Acceptable paper and other print media uu page 20.)

Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray

a Open the MP tray and lower it gently.

b Pull out the MP tray support (1) and

unfold the flap (2).

Chapter 2

c Put paper in the MP tray and make sure:

 The paper stays under the maximum

paper mark (1).

 The side to be printed on must be

face up with the leading edge (top of the paper) in first.

 The paper guides must gently touch

the sides of the paper so it will feed correctly.

d Lift up the support flap to prevent paper

from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

Loading paper

Printing on thick paper, labels and envelopes from the MP tray 2

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

a Open the back cover (face-up output

tray).

b Open the MP tray and lower it gently.

c Pull out the MP tray support (1) and

unfold the flap (2).

Chapter 2

Note

d Put paper, labels or envelopes in the MP

tray. Make sure:

 The number of envelopes in the MP

tray does not exceed 3.

 The paper, labels or envelopes stay

under the maximum paper mark (1).

 The side to be printed on is face up.

• Remove each printed envelope immediately to prevent a paper jam.

• If your thick paper curls during printing, put only one sheet at a time in the MP tray and open the back cover (face-up output tray) to let the printed pages exit to the face-up output tray.

f Close the back cover (face-up output

tray).

e Send the print data to the machine.

Loading paper

Note

Unscannable and unprintable areas 2

The figures below show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using.

When using BR-Script3 emulation, the unprintable area around the edges of the paper is

4.2 mm.

Usage Document

Copy

a single copy

or a 1 in 1 copy

Scan Letter 3 mm 3 mm

Print Letter 4.2 mm 6.35 mm

Size

Top (1)

Bottom (3)

Left (2)

Right (4)

Letter 4 mm 4 mm

A4 4 mm 3 mm

Legal 4 mm 4 mm

A4 3 mm 3 mm

Legal 3 mm 3 mm

A4 4.2mm 6.01mm

Legal 4.2 mm 6.35 mm

Chapter 2

Note

Paper settings 2

Paper Size and Type 2

When you change the size of paper in the tray, you will also need to change the paper size setting so your machine can fit the document on the page.

You can use the following sizes of paper. For Printing Copies: A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6 and Folio.

After you set the paper size setting, you can set up the machine for the type of paper you are using. This will give you the best print quality.

a Press Menu. b Press a or b to display

General Setup. Press General Setup.

c Press a or b to display Tray Setting.

Press Tray Setting.

d Do one of the following:

 To set the paper type for the

MP Tray press a or b to display MP Tray.

Press MP Tray.

 To set the paper type for Tray#1

press a or b to display Tray#1.

Press Tray#1.

 To set the paper type for Tray#2

press a or b to display Tray#2.

Press Tray#2

if it is installed.

e Press d or c to display the paper size

options. Press A4, Letter, Legal,

Executive, A5, A5 L

Folio or Any

f Press Thin, Plain, Thick, Thicker,

Recycled Paper or Label

, A63, B5, B6,

g Press Stop/Exit.

The Tray#2 button will only be selectable if Tray 2 is installed.

The Any option appears only when you choose the MP tray.

A5 L and A6 size ar e not available for Tray#2.

You can choose Label for the MP Tray.

If you choose Any for the MP Tray Paper Size: You must choose MP Only for the Tray Use setting. You cannot use the Any Paper Size option for the MP tray when making N in 1 copies. You must choose one of the other available Paper Size options for the MP tray.

Loading paper

Note

Tray Use in Copy mode 2

You can change the priority tray that the machine will use for printing copies.

When you choose Tray#1 Only, MP Only

or Tray#2 Only paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert paper in the empty tray.

To change the tray setting follow the instructions below:

, the machine pulls the

a Press Menu. b Press a or b to display

General Setup. Press General Setup.

c Press a or b to display Tray Setting.

Press Tray Setting.

d Press a or b to display

Tray Use:Copy. Press Tray Use:Copy.

Tray Use in print mode 2

You can change the default tray the machine will use for printing from your computer and Direct Print.

a Press Menu. b Press a or b to display

General Setup. Press General Setup.

c Press a or b to display Tray Setting.

Press Tray Setting.

d Press a or b to display

Tray Use:Print. Press Tray Use:Print.

e Press Tray#1 Only, Tray#2 Only

MP Only, MP>T1>T2

or T1>T21>MP.

f Press Stop/Exit.

The Tray#2 Only and T2 appear only if Tray 2 is installed.

e Press Tray#1 Only, Tray#2 Only

MP Only, MP>T1>T2

or T1>T21>MP.

f Press Stop/Exit.

The Tray#2 Only and T2 appear only if Tray 2 is installed.

• When loading documents in the ADF and MP>T1>T2 or T1>T2>MP is selected, the machine looks for the tray with the most suitable paper and pulls paper from that tray. If no tray has suitable paper, the machine pulls paper from the higher priority tray.

• When using the scanner glass, your document is copied from the higher priority tray even if more suitable paper is in another paper tray.

Chapter 2

Acceptable paper and other print media 2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 DO NOT put different types of paper in the

paper tray at the same time because it may cause paper jams or misfeeds.

 For correct printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Before you buy a lot of paper, test a small

quantity to make sure the paper is suitable.

Recommended paper and print media 2

Paper Type Item

Plain paper

Recycled Paper Xerox Recycled Supreme

Labels Avery laser label L7163

Envelopes Antalis River series (DL)

Xerox Premier TCF 80 g/m

Xerox Business 80 g/m

80 g/m

Type and size of paper 2

The machine feeds paper from the installed standard paper tray, multi-purpose tray or optional lower tray.

The names for the paper trays in the printer driver and this Guide are as follows: 2

 Use labels that are designed for use in

laser machines.

Tray and optional unit Name

Standard Paper Tray Tray 1

Multi-purpose Tray MP Tray

Optional Lower Tray Tray 2

Loading paper

Paper capacity of the paper trays 2

Paper size Paper types No. of sheets

Standard Paper Tray (Tray 1)

A4, Letter, Legal, B5, Executive, A5,

Plain paper, Thin paper, Recycled paper

up to 500 (80 g/m

)

A5 (Long Edge), A6, B6,

Folio

Multi-purpose Tray (MP Tray)

Width: 76.2 to 215.9 mm

Length: 127.0 to 355.6 mm

Plain paper, Thin paper, Thick paper, Thicker paper, Bond paper,

50 sheets (80 g/m

3 Envelopes

)

Recycled paper, Envelopes, Labels

Optional Lower Tray (Tray 2)

Folio size is 8.5 in. × 13 in. (215.9 mm × 330.2 mm)

A4, Letter, Legal, B5, Executive, A5, B6,

Folio

Plain paper, Thin paper, Recycled paper

up to 500 (80 g/m

)

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Basis weight

75-90 g/m

Thickness 80-110 μm

Roughness Higher than 20 sec.

Stiffness

90-150 cm

Grain direction Long grain

Volume resistivity

Surface resistivity

Filler

10e

CaCO

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

/100

-10e11 ohm

-10e12 ohm-cm

(Neutral)

 Use paper made for plain paper copying.

 Use paper that is 75 to 90 g/m

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

Chapter 2

Important

Handling and using special paper 2

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process 200 °C.

 If you use bond paper, paper with a rough

surface, or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid 2

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 2 mm or greater may cause

jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

The types of paper listed above may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Loading paper

Important

Envelopes 2

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed through the MP tray.

We recommend that you print a test envelope to make sure the print results are what you want before printing a large amount of envelopes.

Types of envelopes to avoid 2

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with windows, holes, cut-outs or perforations

• with glue on the surface as shown in the figure below

• with double flaps as shown in the figure below

• with sealing flaps that are not folded down when purchased

• with each side folded as shown in the figure below

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Chapter 2

Important

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, if this happens the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 200 °C for a period of 0.1 seconds.

Labels can only be fed through the MP tray.

Types of labels to avoid 2

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

• DO NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet.

Important

Note

Loading documents 3

How to load documents

You can copy and scan from the ADF(automatic document feeder) or the scanner glass.

Using the automatic document feeder (ADF) 3

The ADF can hold up to 50 pages and feeds each sheet individually. We recommend you

use standard 80 g/m the pages before putting them in the ADF.

Document Sizes Supported 3

paper and always fan

• To scan documents that are not suitable for the ADF, see Using the scanner glass uu page 26.

• It is easier to use the ADF if you are loading a multiple page document.

• Make sure documents with correction fluid or written with ink are completely dry.

a Unfold the ADF document support (1).

Lift up and unfold the ADF document output support flap (2).

Length: 147.3 to 355.6 mm

Width: 147.3 to 215.9 mm

Weight:

How to load documents 3

• DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

64 to 90 g/m

b Fan the pages well. c Stagger the pages of your document

face up top edge first, in the ADF until the LCD display message changes and you feel the top page touch the feed rollers.

Chapter 3

Note

Important

d Adjust the paper guides (1) to fit the

width of your document.

To scan non-standard documents, see Using the scanner glass uu page 26.

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover. b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

Using the scanner glass 3

You can use the scanner glass to copy or scan pages of a book, one page at a time.

Document Sizes Supported 3

Length: Up to 355.6 mm

Width: Up to 215.9 mm

Weight: Up to 2.0 kg

c Close the document cover.

If the document is a book or is thick do not slam the cover or press on it.

Note

Using Address Book 4

How to send an E-mail 4

You can send an E-mail in any of the following ways.

For more details on Scan to E-mail Server, see Software User's Guide: Scan to E-mail (E-mail Server).

Speed dialling 4

a Press (Address Book). b Press the three-digit speed dial number

you want to call. You can also display speed dial numbers in alphabetical order by pressing the button on the Touchscreen.

c Press Send a E-mail. d Press Start.

Search 4

You can search alphabetically for names you have stored in the Speed Dial memories. (See Storing Speed Dial numbers uu page 30.)

a Press (Address Book). b Press (Search) on the

Touchscreen.

c Press the first few letters of the name on

the Touchscreen. Press OK.

d Press a or b to scroll until you find the

name you are looking for. Press the name you are looking for.

e Press Send a E-mail. f Press Start.

If the LCD shows Not Registered when you enter or search a Speed Dial number, a number has not been stored at this location.

• If the LCD shows Results cannot be found.. when you enter the first few letters of the name, it means that a name for the letters is not stored.

• Speed Dial numbers stored without the name cannot be retrieved by the Search function.

LDAP search 4

If the machine is connected to your LDAP server, you can search for information such as E-mail addresses from your server. (How to set up LDAP uu Network User's Guide)

Chapter 4

Storing E-mail addresses 4

You can set up your machine to do the following types of easy dialling: Speed Dial and Groups for Broadcasting E-mails. You can also specify the default resolution for each Speed Dial number. When you dial a Speed Dial number, the LCD shows the name, if you have stored it. A scan profile can also be stored along with the E-mail address.

If you lose electrical power, the speed dial numbers stored in the memory will not be lost.

A scan profile is the resolution and other scan settings that you choose when you store a number.

Using Address Book

Note

Speed Dial Storage Options 4

The following chart shows the options available when storing Speed Dial numbers.

When you store numbers, the LCD instructs you to choose from the options shown in the following steps.

Step 1

Enter Speed Dial Location

Speed Dial Enter the

Step 2

Enter Name

name you want to store

Press OK

Step 3

Select Registration Type

E-Mail B&W PDF Enter the

E-Mail B&W TIFF

E-Mail Color PDF

E-Mail Color JPEG

E-Mail Color XPS

E-Mail Gray PDF

E-Mail Gray JPEG

E-Mail Gray XPS

Step 4

Enter E-mail Address

E-mail Address

Step 5

Select Resolution

300 dpi, 200 dpi, 200 x 100 dpi

100 dpi, 200 dpi, 300 dpi, 600 dpi, Auto

100 dpi, 200 dpi, 300 dpi, Auto

100 dpi 300 dpi, Auto

, 20

0 dpi,

Step 6

Select File type

PDF, PDF/A, Secure PDF, Signed PDF

• PDF/A is a PDF file format intended for long-term archiving. This format contains all the necessary information to be able to reproduce the document after long-term storage.

• Secure PDF is a PDF file format that has been password-protected.

• Signed PDF is a PDF file format that helps prevent data tampering and the impersonation of an author by including a digital certificate within the document. If you choose Signed PDF, you must install a certificate on your machine using Web Based Management. Choose Signed PDF from Administrator in Web Based Management. (How to install a certificate uu Network User's Guide)

Chapter 4

Note

Storing Speed Dial numbers 4

You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys (for

example: press (Address Book), the number you want to send an E-mail. The machine can store 300 Speed Dial numbers (001-300).

a Press (Address Book). b Press Edit. c Press Set Speed Dial. d Do one of the following:

 Enter the name (up to 15 characters)

by pressing the buttons on the Touchscreen. See Entering text uu page 131 to help you enter characters.

Press OK.

 Press OK to store the number or

E-mail address without a name.

e Press d or c to select

E-Mail B&W PDF, E-Mail B&W TIFF, E-Mail Color PDF, E-Mail Color JPEG, E-Mail Color XPS, E-Mail Gray PDF, E-Mail Gray JPEG, E-Mail Gray XPS.

f Enter the E-mail address (up to 60

characters). See Entering text uu page 131 to help you enter letters. Press OK.

g To save a scan resolution along with the

E-mail address, go to the appropriate step as shown in the following table.

Option selected in step e Go to step

E-Mail B&W PDF

E-Mail B&W TIFF

E-Mail Color PDF

E-Mail Color XPS

E-Mail Gray PDF

E-Mail Gray XPS

• When you are broadcasting and have scan profiles saved, the profile of the Speed dial or Group number selected first will be applied to the broadcast.

• Details about the file format uu Software User's Guide: Using the scan keys

iE-Mail Color JPEG

jE-Mail Gray JPEG

h Select the resolution from 300 dpi,

200 dpi or 200 x 100 dpi.

 If you chose E-Mail B&W PDF, go

to step k.

 If you chose E-Mail B&W TIFF, go

to step l.

Using Address Book

Note

i Select the resolution from 100 dpi,

200 dpi, 300 dpi, 600 dpi or Auto.

 If you chose E-Mail Color PDF,

go to step k.

 If you chose E-Mail Color JPEG

or E-Mail Color XPS, go to step l.

j Select the resolution from 100 dpi,

200 dpi, 300 dpi or Auto.

 If you chose E-Mail Gray PDF, go

to step k.

 If you chose E-Mail Gray JPEG or

E-Mail Gray XPS, go to step l.

k Select the PDF type from PDF, PDF/A,

Secure PDF or Signed PDF that will

be used to send to your PC.

If you choose Secure PDF, the machine will ask you to enter a four-digit password using numbers 0-9 before it starts scanning.

l Enter a three-digit Speed Dial location

number (001-300). Press OK.

Changing or Deleting Speed Dial numbers 4

You can change or delete a Speed Dial number that has already been stored.

a Press (Address Book). b Press Edit. c Do one of the following:

 Press Change to edit the name,

number or E-mail address and go to step d.

 Press Delete to delete all

information in a Speed Dial.

Select the number you want to delete by pressing it to display a red check mark.

Press OK.

When Erase This Data? appears, press Yes to accept it.

Go to step h.

d Press a or b to display the number you

want to change. Press the number you want to change.

m When the LCD displays your settings,

press OK to confirm.

n Press Stop/Exit.

Speed Dial numbers begin with #.

e Press Name:

Number/Address: Resolution: or PDF Type:

Chapter 4

Note

f Do one of the following:

 If you chose Name:, enter the name

(up to 15 characters) by pressing the buttons on the Touchscreen.

Press OK.

 If you chose Number/Address:,

enter the E-mail address (up to 60 characters) by pressing the buttons on the Touchscreen.

Press OK.

 If you chose Resolution:, press

one of the available resolution options displayed on the Touchscreen.

 If you chose PDF Type:, press one

of the available file type options displayed on the Touchscreen.

How to change the stored name or number:

If you want to change a character, press d or c to position the cursor under the character you want to change, and then

press . Re-enter the character.

The LCD will display your new setting.

g Do one of the following:

 When you are finished making

changes, press OK.

 To change more details, go to

step f.

h Press Stop/Exit.

Enlarge/ Reduce

Quality

Duplex Copy

100% OffAuto

Favorite

Copy

Making copies 5

How to copy 5

The following steps show the basic copy operation.

a When you want to make a copy, press

the Copy button on the Touchscreen.

 The LCD shows:

You can enter the number of copies you want by pressing the + and buttons on the Touchscreen.

b Do one of the following to load your

document:

 Place the document face up in the

ADF. (See Using the automatic document feeder (ADF)

uu page 25.)

 Load your document face down on

the scanner glass. (See Using the scanner glass uu page 26.)

c Press Start.

Copy settings 5

Press Copy and then press d or c to choose the setting you want.

You can change the following copy settings:

(Basic User's Guide)

 Tray Setting (Paper Size and Type)

uu page 18

 Tray Use:Copy uu page 19

(Advanced User's Guide)

For details about changing the following settings uu Advanced User's Guide: Copy settings:

 Quality

 Enlarge/Reduce

 Duplex Copy

 Tray Use

 Brightness

 Contrast

 Stack/Sort

 Page Layout

 2in1(ID) (Page Layout)

 Set New Default

 Factory Reset

 Favorite Settings

Stop copying 5

To stop copying, press Stop/Exit.

Note

Printing data from a USB Flash

memory drive or digital camera supporting mass storage

With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode.

You can use a USB Flash Memory Drive that has the following specifications:

USB Class USB Mass Storage Class

USB Mass Storage Class

Transfer protocol Bulk transfer Only

Format

Sector size Max. 4096 Byte

Encryption Encrypted devices are

NTFS format is not supported.

• Some USB Flash memory drives may not work with the machine.

• If your camera is in PictBridge mode, you cannot print data. Please refer to the documentation supplied with your camera to switch from PictBridge mode to mass storage mode.

SCSI or SFF-8070i

FAT12/FAT16/FAT32

not supported.

b Choose Brother DCP-XXXX Printer (1)

and check the Print to file box (2). Click Print.

c Choose the folder you want to save the

file to and enter the file name if you are prompted to. If you are prompted for a file name only, you can also specify the folder you want to save the file in by entering the directory name. For example: C:\Temp\FileName.prn If you have a USB Flash memory drive or digital camera connected to your computer, you can save the file directly to the USB Flash memory drive.

Creating a PRN file for direct printing 6

The screens in this section may vary depending on your application and operating system.

a From the menu bar of an application,

click File, then Print.

Printing data from a USB Flash memory drive or digital camera supporting mass storage

Note

Printing data directly from the USB Flash memory drive or digital camera supporting mass storage

a Connect your device to the USB direct

interface (1) on the front of the machine. The LCD will automatically show the USB memory menu to confirm the intended use of the device.

• Make sure your digital camera is turned on.

• If an error occurs, the USB memory menu will not appear on the LCD.

• Your digital camera must be switched from PictBridge mode to mass storage mode.

• When the machine is in Deep Sleep mode, the LCD does not show any information even if you connect a device to the USB direct interface. Press the Touchscreen or any key to wake up the machine. Press Direct Print on the Touchscreen, the LCD will show the USB memory menu.

b Press Direct Print.

If your machine has been set to Secure Function Lock On, you may not be able to access Direct Print. (uu Advanced User's Guide: Switching Users)

c Press a or b to choose the folder name

and file name you want to print. If you have chosen the folder name, press a or b to choose the file name you want to print.

If you want to print an index of the files, press Index Print on the Touchscreen. Press Start to print the data.

d Enter the number of copies you want by

pressing the + and - buttons on the Touchscreen.

Chapter 6

Note

Important

e Do one of the following:

 Press Print Settings. Go to

step f.

 If you do not want to change the

current default settings, go to step h.

f Press a or b to display an option setting

you want to change. Press the option and change the setting.

• You can change the following settings:

Paper Size

Paper Type

Multiple Page

Orientation

Duplex

Collate

Tray Use

Print Quality

• To prevent damage to your machine, DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface.

• DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing.

PDF Option

• Depending on the file type, some of these settings may not appear.

g Do one of the following:

 If you want to change other settings,

repeat step f.

 If you do not want to change any

other options, press and go to step h.

h Press Start to print the data. i Press Stop/Exit.

Printing data from a USB Flash memory drive or digital camera supporting mass storage

Note

Changing the default settings for direct print 6

You can change the default settings for Direct Print.

a Connect your USB Flash memory drive

or digital camera to the USB direct interface on the front of the machine.

b Press Direct Print on the LCD. c Press Default Settings. d Press a or b to display the setting you

want to change. Press the setting.

e Press the new option you want. Repeat

steps d to e for each setting you want to change.

How to display all available options:

When the LCD displays the d and c buttons, press d or c to display all available options.

f Press Stop/Exit.

How to print from a computer 7

Printing a document 7

The machine can receive data from your computer and print it. To print from a computer you must install the printer driver.

(uu Software User's Guide: Printing for

Windows Macintosh)

a Install the Brother printer driver from the

b From your application, choose the Print

c Choose the name of your machine in the

or Printing and Faxing for

Installer CD-ROM. (uu Quick Setup Guide)

command.

Print dialog box and click Properties (or Preferences, depending on the application you are using).

d Choose the settings you want in the

Properties dialog box, and then click OK.

 Paper Size

 Orientation

 Copies

 Media Type

 Resolution

 Print Settings

 Multiple Page

 Duplex / Booklet

 Paper Source

e Click OK to begin printing.

Note

How to scan to a computer 8

Scanning a document as a PDF file using

ControlCenter4 (Windows

(For Macintosh users uu Software User's Guide: Scanning)

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

a Load your document. (See How to load documents uu page 25.) b Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

c Choose Home Mode or Advanced Mode before you use ControlCenter4 and then click OK.

This section briefly introduces the ControlCenter4 functions in Advanced Mode.

) 8

d Make sure the machine you want to use is selected from the Model pull-down list.

Chapter 8

e Set the scanning configuration.

Click Configuration, then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1 Confirm that PDF (*.pdf) is selected from the File Type pull-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution pull-down list.

5 You can choose the document size from the Document Size pull-down list.

f Click OK.

How to scan to a computer

g Click File.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

Chapter 8

Changing the Scan button settings 8

Before scanning 8

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the Installer CD-ROM. (uu Quick Setup Guide)

 Configure the machine with a TCP/IP address if network scanning does not work.

(uu Software User's Guide: Configuring Network Scanning (Windows

Scan button settings 8

You can change your machine’s Scan button settings using ControlCenter4.

a Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

b Make sure the machine you want to use is selected from the Model pull-down list.

))

c Click the Device Settings tab. d Click Device Scan Settings.

e Choose the File tab. You can change the default settings.

How to scan to a computer

1 You can choose the file type from the pull-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution pull-down list.

5 You can choose the document size from the Document Size pull-down list.

f Click OK.

Chapter 8

Note

Scanning using the Scan button 8

a Load your document. (See How to load documents uu page 25.) b Press Scan. c Press Scan to PC. d Press File. e (For Network users)

Press a or b to choose the destination computer you want to send to. Press OK. If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the destination computer using the dial pad on the control panel. Press OK.

f Do one of the following:

 If you want to change the duplex setting, press Duplex Scan. Then press Off,

DuplexScan : LongEdge or DuplexScan : ShortEdge.

 To start scanning without changing additional settings, go to step g .

g Press Start.

The machine starts the scanning process.

The following scan modes are available.

Scan to:

• USB

• Network (Windows

• FTP

• E-mail (Server)

• E-Mail (Scan to PC)

• Image (Scan to PC)

• OCR (Scan to PC)

• File (Scan to PC)

• Web Service

Windows® users only. (Windows Vista® SP2 or later and Windows® 7)

(uu Software User's Guide: Using Web Services for scanning on your network (Windows Vista

Windows

7))

)

(Web Services Scan)

SP2 or greater and

Note

Routine maintenance A

Replacing the consumable items A

The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.

The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly. If the toner cartridge is placed in the machine without the drum unit, the messages Drum Error or Jam Inside may be displayed.

Toner cartridge Drum unit

See Replacing the toner cartridge uu page 48.

Model Name: TN-3330, TN-3380, TN-3390

See Replacing the drum unit uu page 54.

Model Name: DR-3300

TN-3330, TN-3380

TN-3390

LCD messages Consumable item

Approximate life How to replace Model name

to prepare

Toner Low

Prepare New Toner Cartridge.

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Standard toner cartridge

High yield toner cartridge

Super high yield toner cartridge

Toner cartridge

3,000 pages

8,000 pages

12,000 pages

123

124

125

See page 48.

TN-3330

TN-3380

TN-3390

Routine maintenance

Note

You will need to clean the machine regularly and replace the consumable items when the following messages are displayed on the LCD.

LCD messages Consumable item

Approximate life How to replace Model name

to replace

Replace Toner Toner cartridge

Replace Parts

Drum unit

3,000 pages

8,000 pages

12,000 pages

30,000 pages

125

126

127

134

See page 48.

TN-3330

TN-3380

TN-3390

See page 54. DR-3300

Drum Unit

Drum Stop

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

1 page per job.

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High yield toner cartridge

Super high yield toner cartridge

• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (uu Product Safety Guide: Recycling information in accordance with the WEEE (2002/96/EC) and Battery (2006/66/EC) Directives)

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life for each of the toner cartridges is based on ISO/IEC 19752. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

Replacing the toner cartridge A

Note

Model Name: TN-3330, TN-3380, TN-3390

The Standard toner cartridge can print

approximately 3,000 pages toner cartridge can print approximately 8,000

pages

. The Super High Yield toner cartridge

can print approximately 12,000 pages Actual page count will vary depending on your average type of document.

When the toner cartridge is running low, the LCD shows Toner Low.

The toner cartridge that comes supplied with the machine will need to be replaced after

approximately 8,000 pages

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

. The High Yield

Toner Low A

If the LCD shows Toner Low, buy a new toner cartridge and have it ready before you get a Replace Toner message.

Replace Toner A

When the LCD shows Replace Toner the machinfe will stop printing until you replace the toner cartridge. A new Brother Original toner cartridge will reset the Replace Toner mode message.

• To ensure high quality printing, we recommend that you use only Brother Original toner cartridges. When you want to buy toner cartridges, please call your Brother dealer.

• If you print graphics, bold text, charts, web pages with borders, and other types of printouts that consist of more than simple text, the amount of toner used will increase.

• We recommend that you clean the machine when you replace the toner cartridge. See Cleaning and Checking the machine uu page 59.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

Replacing the toner cartridge A

WARNING

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Press the front cover release button and

then open the front cover.

Routine maintenance

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

c Take out the drum unit and toner

cartridge assembly.

Important

• We recommend that you place the drum

WARNING

unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

(uu Product Safety Guide: General precautions)

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

Routine maintenance

Important

Note

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• Be sure to seal up the used toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

• Go to http://www.brother.com/original/ index.html for instructions on how to return your used items to the Brother recycling program. If you choose not to return your used items, please discard the used items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (uu Product Safety Guide: Recycling

information in accordance with the WEEE (2002/96/EC) and Battery (2006/66/EC) Directives)

e Unpack the new toner cartridge. Hold

the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

Important

• Unpack the toner cartridge just before you

Important

put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

• If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged.

• Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. The machine may not detect toner or toner cartridges of other specifications correctly but may instead detect such items as standard yield toner cartridges. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other parts of this machine as a result of the use of toner or toner cartridges other than Brother Original products, due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

f Pull off the protective cover.

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

g Put the new toner cartridge firmly into

the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on the drum unit will lift automatically.

Note

Make sure that you put in the toner

Note

cartridge correctly or it may separate from the drum unit.

h Clean the corona wire inside the drum

unit by gently sliding the green tab back and forth several times.

Routine maintenance

j Close the front cover of the machine.

After you replace a toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

i Put the drum unit and toner cartridge

assembly back into the machine.

Replacing the drum unit A

Important

Model name: DR-3300

A new drum unit can print approximately 30,000 A4 or Letter size single-sided pages.

For best performance, use a Brother Original drum unit and Brother Original toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum or toner unit.

Drum Error A

The corona wire has become dirty. Clean the corona wire in the drum unit. (See Cleaning the corona wire uu page 62.)

If you cleaned the corona wire and Drum Error was not cleared then the drum unit is at the end of its life. Replace the drum unit with a new one.

Replacing the drum unit A

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• Every time you replace the drum unit, clean the inside of the machine. (See Cleaning and Checking the machine uu page 59.)

• Wait to unpack the new drum unit immediately before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Press the front cover release button and

then open the front cover.

Replace Parts Drum Unit

The drum unit has exceeded its rated life. Please replace the drum unit with a new one. We recommend that a Brother Original drum unit is installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Drum Stop A

We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend that a Brother Original drum unit is installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

c Take out the drum unit and toner

WARNING

Important

cartridge assembly.

HOT SURFACE

Routine maintenance

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

WARNING

Important

• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

(uu Product Safety Guide: General precautions)

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

Note

• Be sure to seal up the used drum unit

Note

tightly in a suitable bag so that toner powder does not spill out of the drum unit.

information in accordance with the WEEE (2002/96/EC) and Battery (2006/66/EC) Directives)

e Unpack the new drum unit.

Routine maintenance

f Put the toner cartridge firmly into the

new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

g Put the drum unit and toner cartridge

Important

assembly back into the machine.

h Close the front cover of the machine.

Resetting the drum counter A

When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps.

Do not reset the drum counter when you only replace the toner cartridge.

a Press Stop/Exit to interrupt the error

temporarily.

b Press Menu. c Press a or b to display

Machine Info.. Press Machine Info..

d Press Reset Menu. e Press Drum. f The machine will display

Reset Drum?.

g Press Yes, and then press Stop/Exit.

Routine maintenance

WARNING

Important

Cleaning and Checking the machine A

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

• DO NOT put a toner cartridge or a toner

cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

• DO NOT use flammable substances,

any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

(uu Product Safety Guide: General precautions)

Cleaning the outside of the machine A

a Turn off the machine. b Disconnect the interface cables from the

machine, and then unplug the power cord from the electrical socket.

c Wipe the outside of the machine with a

dry, lint-free cloth to remove dust.

d Pull the paper tray completely out of the

machine.

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

e If paper is loaded in the paper tray,

remove it.

f Remove anything that is stuck inside the

paper tray.

Cleaning the scanner glass A

g Wipe the inside and the outside of the

paper tray with a dry, lint-free cloth to remove dust.

h Re-load the paper and put the paper tray

firmly back in the machine.

i Plug the machine’s power cord back into

the electrical socket first, then connect all cables.

j Turn on the machine.

a Turn off the machine. b Disconnect all cables, and then unplug

the power cord from the electrical socket.

c Unfold the ADF document support (1)

and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth moistened with water. Close the ADF cover (2) and fold the ADF document support (1).

d Lift the document cover (1).

Note

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

Routine maintenance

In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

f Close the document cover. g Plug the machine’s power cord back into

the electrical socket first, then connect all cables.

h Turn on the machine.

e In the ADF unit, clean the white bar (1)

and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water.

Cleaning the corona wire A

WARNING

If you have print quality problems or the LCD shows Drum Error, clean the corona wire as follows:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Press the front cover release button and

then open the front cover.

c Take out the drum unit and toner

cartridge assembly.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Important

• We recommend that you put the drum unit

Note

and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Routine maintenance

d Clean the corona wire inside the drum

unit by gently sliding the green tab back and forth several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

e Put the drum unit and toner cartridge

assembly back into the machine.

f Close the front cover of the machine.

Cleaning the drum unit A

If your printout has dots at 94 mm intervals, follow the steps below to solve the problem.

a Make sure that the machine is in the

Ready mode.

b Press Menu. c Press a or b to display

Print Reports. Press Print Reports.

d Press Drum Dot Print. e The machine will display

Press Start. Press Start.

f The machine will print the Drum Dot test

print. Then press Stop/Exit.

i Press the front cover release button and

then open the front cover.

g Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

h After the machine has cooled down, turn

off the machine.

j Take out the drum unit and toner

cartridge assembly.

Routine maintenance

WARNING

Important

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

k Push down the green lock lever and take

the toner cartridge out of the drum unit.

l Turn the drum unit as shown in the

illustration. Make sure that the drum unit gear (1) is on the left hand side.

m Use the numbered markers next to the

drum roller to find the mark. For example, a dot in column 2 on the check sheet would mean that there is a mark in the "2" region of the drum.

Routine maintenance

Important

Note

n Turn the drum unit gear toward you by

hand while checking the surface of the suspected area.

o When you have found the mark on the

drum that matches the drum dot check sheet, wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off.

q Put the toner cartridge back into the

drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever on the drum unit will lift automatically.

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.

p Turn the drum unit back over.

r Put the drum unit and toner cartridge

assembly back into the machine.

s Close the front cover of the machine. t Turn on the machine and try a test print.

Cleaning the paper pick-up rollers A

Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the paper.

If you have paper feed problems, clean the pick-up rollers as follows:

a Turn off the machine. b Disconnect all cables, and then unplug

the power cord from the electrical socket.

c Pull the paper tray completely out of the

machine.

Routine maintenance

d Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust.

e Wipe the two pick-up rollers (1) inside

the machine to remove dust.

g Plug the machine’s power cord back into

the electrical socket first, then connect all cables.

h Turn on the machine.

f Put the paper tray back in the machine.

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and then follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Identifying your problem B

First, check the following:

 The machine's power cord is connected correctly and the machine's power switch is turned on.

If the machine does not turn on after connecting the power cord, see Other difficulties uu page 95.

 All of the protective parts have been removed.

 Paper is inserted correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer.

 LCD Messages

(See Error and maintenance messages uu page 71.)

If you did not solve the problem with the above checks, identify your problem and then go to the page suggested below.

Paper handling and Printing problems:

 Printing difficulties uu page 90

 Paper handling difficulties uu page 92

Copying problems:

 Copying difficulties uu page 93

Scanning problems:

 Scanning difficulties uu page 93

Software and Network problems:

 Software difficulties uu page 93

 Network difficulties uu page 94

Troubleshooting

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Access Denied The function you want to use is

restricted by Secure Function Lock 2.0.

Access Error The device is removed from

the USB direct interface while the data is processing.

Cartridge Error Put the Toner Cartridge back in.

Cooling Down

Wait for a while

Cover is Open. The front cover is not

Cover is Open The ADF cover is not

The toner cartridge is not installed correctly.

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling

Down, and Wait for a while.

completely closed.

The ADF cover is open while loading a document.

The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.

Contact your administrator to check your Secure Function Lock Settings.

Press Stop/Exit. Reinsert the device and try to print with Direct Print.

Pull out the drum unit and toner cartridge assembly, take out the toner cartridge, and put it back into the drum unit again. Put the drum unit and toner cartridge assembly back in the machine.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Close the front cover of the machine.

Close the ADF cover of the machine.

Close the ADF cover of the machine, then press Stop/Exit.

 Close the fuser cover of the machine.

 Make sure paper is not jammed behind the

fuser cover at the back of the machine, then close the fuser cover and press Start.

(See Paper is jammed at the back of the machine uu page 81.)

Error Message Cause Action

DIMM Error  The DIMM is not installed

correctly.

 The DIMM is broken.

 The DIMM does not meet

the required specifications.

Document Jam The document was not

inserted or fed correctly, or the document scanned from the ADF was too long.

Drum Error The corona wire on the drum

unit needs to be cleaned.

The toner cartridge is placed in the machine without the drum unit.

Drum Stop It is time to replace the drum

unit.

Duplex Disabled The back cover of the machine

is not closed completely.

Fuser Error The temperature of the fuser

unit does not rise to a specified temperature within the specified time.

The fuser unit is too hot.

Jam Duplex The paper is jammed in the

duplex tray or the fuser unit.

Jam Inside The paper is jammed inside the

machine.

The toner cartridge is placed in the machine without the drum unit.

Jam MP The paper is jammed in the MP

tray of the machine.

Jam Rear The paper is jammed in the

back of the machine.

 Turn off the machine and remove the

DIMM.

(uu Advanced User's Guide: Installing extra memory)

 Confirm the DIMM meets the required

specifications.

(uu Advanced User's Guide: Memory board)

 Re-install the DIMM correctly. Wait a few

seconds, and then turn it on again.

 If this error message appears again,

replace the DIMM with a new one.

(uu Advanced User's Guide: Installing extra memory)

See Document is jammed in the top of the ADF

unit uu page 77 or Using the automatic document feeder (ADF) uu page 25.

Clean the corona wire on the drum unit.

(See Cleaning the corona wire uu page 62.)

Put the toner cartridge into the drum unit, and then re-install the drum unit and toner cartridge assembly in the machine.

Replace the drum unit.

(See Replacing the drum unit uu page 54.)

Close the back cover of the machine.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.

See Paper is jammed in the duplex tray uu page 88.

See

Paper is jammed inside the machine

uu pa

Put the toner cartridge into the drum unit, and then re-install the drum unit and toner cartridge assembly in the machine.

See Paper is jammed in the MP tray uu page 79.

See Paper is jammed at the back of the machine uu page 81.

ge 84.

Error Message Cause Action

Jam Tray 1

Jam Tray 2

Limit Exceeded The number of pages you are

Log Access Error The machine could not access

Manual Feed Manual was selected as the

No HUB Support A USB hub device is

No Paper The machine is out of paper in

No Toner The toner cartridge or the drum

No Tray The standard paper tray is not

The paper is jammed in the paper tray of the machine.

allowed to print has been exceeded. The print job will be cancelled.

the print log file in the server.

paper source when there was no paper in the MP tray.

connected to the USB direct interface.

the specified tray or all trays, or paper is not correctly loaded in the paper tray.

unit and toner cartridge assembly is not installed correctly.

installed or not installed correctly.

See Paper is jammed in paper tray 1 or tray 2 uu page 80.

Contact your administrator to check your Secure Function Lock Settings.

Contact your administrator to check the Store Print Log to Network settings.

For detailed information uu Network User's Guide: Store Print Log to Network

Place paper in the MP tray. If the machine is in Pause mode, press Start. (See Loading paper in the multi-purpose tray (MP tray) uu page 13.)

Disconnect the USB hub device from the USB direct interface.

Do one of the following:

 Refill paper in the paper tray shown on the

LCD. Make sure the paper guides are set to the correct size.

 Remove the paper and load it again. Make

sure the paper guides are set to the correct size.

Remove the drum unit and toner cartridge assembly, remove the toner cartridge from the drum unit, and re-install the toner cartridge back into the drum unit again. Re-install the drum unit and toner cartridge assembly back in the machine. If the problem continues, replace the toner cartridge.

(See Replacing the toner cartridge uu page 48.)

Re-install the standard paper tray.

Troubleshooting

Error Message Cause Action

Out of Memory The machine’s memory is full. Copy operation in progress

Do one of the following:

 Press Start to copy the scanned pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Add optional memory.

(uu Advanced User's Guide: Memory board)

Print operation in process

Do one of the following:

 Reduce the print resolution.

(uu Software User's Guide: Printing (for

Windows

) or Printing and Faxing (for

Macintosh))

 Add optional memory.

(uu Advanced User's Guide: Memory board)

Out of Memory

Secure Print Data is full.

Print Unable XX The machine has a mechanical

The machine’s memory is full. Press Stop/Exit and delete the previously

stored secure print data.

(uu Software User's Guide: Secure Print Key)

Do one of the following:

problem.

 Turn the power switch off, wait a few

minutes, and then turn it on again.

 If the problem continues call Brother

customer service for support.

Protected Device The protect switch of the USB

Flash memory drive is on.

Rename the File There is already a file on the

USB Flash memory drive with the same name as the file you

Turn off the protect switch of the USB Flash memory drive.

Change the file name of the file on the USB Flash memory drive or the file you are trying to save.

are trying to save.

Replace Parts

Drum Unit

Replace Parts

Fuser Unit

It is time to replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

It is time to replace the fuser unit.

Replace the drum unit.

(See Replacing the drum unit uu page 54.)

Reset the drum unit counter.

(See Resetting the drum counter uu page 58.)

Call Brother customer service or a Brother Authorized Service Center to replace the fuser unit.

Error Message Cause Action

Replace Parts

Laser Unit

Replace Parts

PF Kit 1

PF Kit 2

PF Kit MP

Replace Toner The toner cartridge is at the

Scan Unable XX The machine has a mechanical

Size Error You can not use the paper size

Size Error DX The paper size defined in the

Size mismatch The paper in the tray is not the

Toner Low If the LCD shows Toner Low

Too Many Files There are too many files stored

It is time to replace the laser unit.

It is time to replace the paper feeding kit.

end of its life. The machine will stop all print operations.

problem.

Document is too long for duplex scanning.

defined in the printer driver in this tray.

printer driver and the control panel menu is not available for automatic duplex printing.

The paper in the tray is not the correct size and is not available for automatic duplex printing.

correct size.

you can still print; however, the machine is telling you that the toner cartridge is near the end of its life.

on the USB Flash memory drive.

Call Brother customer service or a Brother Authorized Service Center to replace the laser unit.

Call Brother customer service or a Brother Authorized Service Center to replace the PF Kit.

Replace the toner cartridge.

(See Replacing the toner cartridge uu page 48.)

 Turn the power switch off, and then turn it

on again.

 If the problem continues, call Brother

customer service for support.

Press Stop/Exit. Use the suitable size of paper for duplex scanning.

(See Document Size uu page 134.)

Choose a paper size which is supported by the tray shown on the LCD.

(See Paper Size and Type uu page 18.)

Press Stop/Exit. Choose a paper size which is supported by the duplex tray.

The paper size you can use for automatic duplex printing is A4.

Load the correct size of paper in the tray and set the size of paper to the tray. (See Paper Size and Type uu page 18.)

The paper size you can use for automatic duplex printing is A4.

Load the correct size of paper in the tray and set the size of paper to the tray. (See Paper Size and Type uu page 18.)

Order a new toner cartridge now so a replacement toner cartridge will be available when the LCD shows Replace Toner.

Reduce the number of files stored on the USB Flash memory drive.

Troubleshooting

Error Message Cause Action

Unusable Device

Remove the Device. Turn the power off and

A defective USB device or a high power consumption USB device has been connected to the USB direct interface.

Unplug the device from the USB direct interface. Turn the machine off and then on again.

back on again.

Unusable Device A USB device or USB Flash

memory drive that is not supported/is encrypted has been connected to the USB direct interface.

Unplug the device from the USB direct interface.

See the specifications for supported USB Flash memory drives in Printing data from a USB

Flash memory drive or digital camera supporting mass storage uu page 34.

Wrong Paper Size The machine can not find

paper of the same size in any

Load the paper in the paper tray shown on the

LCD. other tray after the tray currently in use has ran out of paper during a copy operation.

Troubleshooting

Document Jams B

Document is jammed in the top of the ADF unit B

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

Document is jammed under the document cover B

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover. c Pull the jammed document out to the

right.

If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.

d Close the ADF cover. e Press Stop/Exit.

If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.

d Close the document cover. e Press Stop/Exit.

Removing small documents jammed in the ADF B

Document is jammed at the output tray B

a Lift the document cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

c Close the document cover.

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

d Press Stop/Exit.

Troubleshooting

Paper Jams B

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent paper jams and multiple sheets of paper from feeding through the machine at the same time.

Paper is jammed in the MP tray

If the LCD shows Jam MP, follow these steps:

a Remove the paper from the MP tray. b Remove any jammed paper from in and

around the MP tray.

d When loading paper in the MP tray,

make sure that the paper stays under the maximum paper height guides (1) on both sides of the tray.

e Press Start to resume printing.

c Fan the paper stack, and then put it back

in the MP tray.

Paper is jammed in paper tray 1

Note

or tray 2

If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps:

a Pull the paper tray completely out of the

machine. For Jam Tray 1:

For Jam Tray 2:

b Use both hands to slowly pull out the

jammed paper.

Pulling the jammed paper downward allows you to remove the paper easier.

c Make sure that the paper is below the

maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

d Put the paper tray firmly back in the

machine.

Troubleshooting

Paper is jammed at the back of the machine B

If the LCD shows Jam Rear, a paper jam has occurred behind the back cover. Follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Press the front cover release button and

then open the front cover.

c Slowly take out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

WARNING

Important

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Troubleshooting

WARNING

d Open the back cover.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

e Pull the green tabs at the left and right

hand sides toward you and fold down the fuser cover (1).

f Using both hands, gently pull the

jammed paper out of the fuser unit.

g Close the fuser cover (1).

h Close the back cover. i Put the drum unit and toner cartridge

assembly back into the machine.

Paper is jammed inside the machine B

If the LCD shows Jam Inside, follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Pull the paper tray completely out of the

machine.

j Close the front cover of the machine.

c Use both hands to slowly pull out the

jammed paper.

Note

Pulling the jammed paper downward allows you to remove the paper easier.

d Press the front cover release button and

then open the front cover.

Troubleshooting

e Slowly take out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

WARNING

Important

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

f Push down the green lock lever and take

Note

the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside the drum unit.

g Put the toner cartridge back into the

drum unit until you hear it lock into place. If you have put the cartridge in correctly, the green lock lever will lift automatically.

Troubleshooting

Make sure that you put the toner cartridge in correctly or it may separate from the drum unit.

h Put the drum unit and toner cartridge

assembly back into the machine.

i Close the front cover of the machine. j Put the paper tray firmly back in the

machine.

If you turn off the machine during Jam Inside, the machine will print incomplete data from your computer. Before you turn on the machine, delete the print job on your computer.

Paper is jammed in the duplex

WARNING

tray B

If the LCD shows Jam Duplex, follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Pull the paper tray completely out of the

machine.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

d Using both hands, gently pull the

jammed paper out of the back of the machine.

c Open the back cover.

e Close the back cover.

Troubleshooting

f Pull the duplex tray completely out of the

machine.

g Pull the jammed paper out of the

machine or out of the duplex tray.

h Make sure that the jammed paper does

not remain under the machine from static electricity.

i Put the duplex tray back into the

machine.

j Put the paper tray firmly back into the

machine.

If you are having difficulty with your machine B

Important

• For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

• If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Printing difficulties

Difficulties Suggestions

No printout. Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is showing an error message.

See Error and maintenance messages uu page 71.

The machine is not printing or has stopped printing.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

The machine prints unexpectedly or it prints garbage.

Check the machine is online:

(Windows

Click the (Start) button and then Devi ces and Printers. Right-click Brother

DCP-XXXX Printer and click See What's Printing. Click Printer and make sure Use Printer Offline is unchecked.

(Windows Vista

Click the (Start) button, Control Panel, Hardware and Sound, and then

Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows Click the Start button and choose Printers and Faxes. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

Contact your administrator to check your Secure Function Lock settings.

Check if the machine is in Power Down mode.

Press any key on the control panel, and then re-send print data.

uu Advanced User's Guide: Power Down mode

Press Stop/Exit.

The machine will cancel the print job and clear it from the memory. The printout may be incomplete.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

See Unscannable and unprintable areas uu page 17.

Press Stop/Exit to cancel print jobs.

Check the settings in your application to make sure that it is set up to work with your machine.

7 and Windows Server®2008 R2)

and Windows Server®2008)

XP and Windows Server®2003)

Troubleshooting

Printing difficulties (continued)

Difficulties Suggestions

The machine prints the first couple of pages correctly, then some pages have text missing.

The machine does not print on bot h sides of the paper even though the printer driver is set to Duplex.

The machine does not change to Direct Print mode when a USB flash memory drive is connected to the USB direct interface.

Cannot perform ‘Page Layout’ printing.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

The machine does not print from

Illustrator®.

Adobe

Poor print quality See Improving the print quality uu page 96.

Check the settings in your application to make sure that it is set up to work with your machine.

Your computer is not recognising the machine’s input buffer’s full signal. Make sure that you have connected the interface cable correctly.

uu Quick Setup Guide

Check the paper size setting in the printer driver. You need to choose A4 (60 to

105 g/m)

When the machine is in Deep Sleep mode, the machine does not wake up even if you connect a USB flash memory drive to the USB direct interface. Press Stop/Exit to wake up the machine.

Check that the paper size setting in the application and in the printer driver are the same.

processing, sending and printing time.

Check that the back cover is firmly closed and the duplex tray is firmly installed.

Add optional memory.

uu Advanced User's Guide: Installing extra memory

Try to reduce the print resolution.

uu Software User's Guide: Printing (for Windows

uu Software User's Guide: Printing and Faxing (for Macintosh)

)

Paper handling difficulties

Difficulties Suggestions

The machine does not feed paper. If the LCD shows the Paper Jam message and you still have a problem, see Error

and maintenance messages uu page 71.

If there is no paper, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure that manual feed mode is not selected in the printer driver.

Clean the paper pick-up rollers.

See Cleaning the paper pick-up rollers uu page 68.

The machine does not feed paper from the MP tray.

The machine does not feed paper from the MP Tray when using a large stack of paper.

Make sure that MP Tray is selected in the printer driver.

Fan the paper well and put it back in the tray firmly.

Fan the paper well and make sure the paper is under the maximum paper mark (1). Stagger the pages and put them in the tray until you feel the top page touch the feed rollers as shown in the illustration.

How do I print on envelopes? You can load envelopes in the MP tray. Your application must be set up to print

the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.)

Brother DCP-8250DN Basic User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User's Guides and where do I find them?

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide

Viewing Documentation 1

Viewing Documentation (Windows®) 1

Viewing Documentation (Macintosh) 1

How to find Scanning instructions 1

How to access the User's Guides for Advanced Features

Accessing Brother Support (Windows®) 1

Accessing Brother Support (Macintosh) 1

Control panel overview 1

LCD Touchscreen 1

Basic Operations 1

Volume settings 1

Beeper volume 1

Loading paper 2

Loading paper and print media

Loading paper in the standard paper tray and the optional lower tray 2

Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 22

Loading paper in the multi-purpose tray (MP tray) 2

Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray

Printing on thick paper, labels and envelopes from the MP tray 2

Unscannable and unprintable areas 2

Paper settings 2

Paper Size and Type 2

Tray Use in Copy mode 2

Tray Use in print mode 2

Acceptable paper and other print media 2

Recommended paper and print media 2

Type and size of paper 2

The names for the paper trays in the printer driver and this Guide are as follows: 2

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Loading documents 3

How to load documents

Using the automatic document feeder (ADF) 3

Document Sizes Supported 3

How to load documents 3

How to load documents 3

Using the scanner glass 3

Document Sizes Supported 3

Using Address Book 4

How to send an E-mail 4

Speed dialling 4

Search 4

LDAP search 4

Storing E-mail addresses 4

Speed Dial Storage Options 4

Storing Speed Dial numbers 4

Changing or Deleting Speed Dial numbers 4

Making copies 5

How to copy 5

Copy settings 5

Stop copying 5

Creating a PRN file for direct printing 6

Printing data directly from the USB Flash memory drive or digital camera supporting mass storage

Changing the default settings for direct print 6

How to print from a computer 7

Printing a document 7

How to scan to a computer 8

Changing the Scan button settings 8

Before scanning 8

Scan button settings 8

Scanning using the Scan button 8

Replacing the consumable items A

Replacing the toner cartridge A

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.