Blackberry Z3 User Manual

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BlackBerry Z3 Smartphone
Version: 10.3.2
User Guide
Published: 2015-05-19
SWD-20150519092950713
Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Your device at a glance.................................................................................................................................. 8
What's different about the BlackBerry 10 OS?...............................................................................................10
Notification icons.........................................................................................................................................16
Menu icons..................................................................................................................................................17
Setting up your device..................................................................................................................................17
Using gestures.............................................................................................................................................20
Advanced interactions................................................................................................................................. 27
Personalizing your device.............................................................................................................................28
Device Switch.............................................................................................................................................. 29
About BlackBerry ID.................................................................................................................................... 39
Phone and voice.......................................................................................................................................... 42
Phone..........................................................................................................................................................42
BlackBerry Hub and email........................................................................................................................... 61
BlackBerry Hub and email........................................................................................................................... 61
joyn for BlackBerry 10 devices..................................................................................................................... 90
Media..........................................................................................................................................................93
Change the media volume............................................................................................................................93
Supported audio and video file extensions, formats, and codecs................................................................... 93
Troubleshooting: Media............................................................................................................................... 94
Camera........................................................................................................................................................94
Pictures.....................................................................................................................................................104
Music........................................................................................................................................................ 111
Videos....................................................................................................................................................... 116
BlackBerry Story Maker............................................................................................................................. 121
Media sharing............................................................................................................................................124
FM Radio...................................................................................................................................................125
Settings..................................................................................................................................................... 127
Customize your device settings.................................................................................................................. 127
Update your device software......................................................................................................................131
Battery and power..................................................................................................................................... 132
Connections.............................................................................................................................................. 140
BlackBerry Keyboard and typing................................................................................................................ 163
Language.................................................................................................................................................. 170
Keyboard input methods............................................................................................................................172
Screen display........................................................................................................................................... 177
Accessibility.............................................................................................................................................. 179
Media cards and storage............................................................................................................................196
Using your device with BlackBerry Link...................................................................................................... 201
Applications and features...........................................................................................................................211
Organizing apps.........................................................................................................................................211
About the BlackBerry Assistant..................................................................................................................213
Calendar....................................................................................................................................................217
Contacts....................................................................................................................................................227
Clock.........................................................................................................................................................235
Android Apps.............................................................................................................................................239
Maps and GPS........................................................................................................................................... 241
Browser.....................................................................................................................................................248
Smart Tags................................................................................................................................................ 255
File Manager..............................................................................................................................................257
Calculator..................................................................................................................................................261
Productivity and work.................................................................................................................................263
About BlackBerry Balance and your work space ........................................................................................ 263
Remember................................................................................................................................................ 269
Security and backup.................................................................................................................................. 275
Passwords and locking...............................................................................................................................275
What to do if your device is lost or stolen.....................................................................................................282
BlackBerry Protect.................................................................................................................................... 283
Wiping your device to delete your device data.............................................................................................284
Security settings........................................................................................................................................ 285
Password Keeper.......................................................................................................................................287
Legal notice...............................................................................................................................................292

Setup and basics

New in this release

Introducing BlackBerry 10 OS version 10.3.2
BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry
device even more secure and to help you be more productive.
BlackBerry Hub
From the list of attachments, you can open the email related to an attachment, making it easier to reply to the message.
You can clear the list of recent contacts, to prevent those contacts from appearing as suggestions when you compose a
message.
Open a related email for an attachment
Clear recent contact suggestions
Calendar
The Meeting Mode feature has been enhanced. You can choose the calendars, as well as the type and duration of calendar
events that are affected by Meeting Mode.
When you schedule a meeting, you can now see when the meeting occurs in other time zones.
You can set your calendar to display growing numbers to indicate the busyness of a day. The size indicates only how busy
you are during working hours.
Configure Meeting Mode
Preview time zones in an event
Change how your calendar is displayed
Camera
Improvements have been made to the Camera app, for better results in areas with low light.
By default, the Face Detection feature is turned on and it has been improved to bring faces into better focus.
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Turn off Face Detection
BlackBerry Assistant
You can set, pause, resume, or stop the timer by using the BlackBerry Assistant app.
Things you can do with the BlackBerry Assistant
Peek gesture
When you slide your finger up from the bottom of the screen and hold your finger in place, the date appears at the top of
the screen.
File transfers
MTP support has been added to the BlackBerry 10 OS, allowing you to more quickly transfer media files between your
computer and your device using a USB connection.
Transfer files between your computer and device using a USB connection
BlackBerry Browser
Voice support has been added to the BlackBerry Browser. This feature lets you hear content on webpages read aloud.
The BlackBerry Browser has been updated with more protection against known malware and phishing attacks.
To access the Private Browsing feature, you can now tap in the lower-left corner of the screen. If you have other tabs
open, you can switch back to them during a private browsing session.
Turn on voice support in reader mode
Turn on private browsing
Security
BlackBerry Protect includes an anti-theft feature that is designed to provide more protection for the data on your device by
more closely associating your device with your BlackBerry ID.
If you set up your device using the Setup app and you enter or create a BlackBerry ID, BlackBerry Protect is turned on
automatically. If you turn off BlackBerry Protect, you can turn on the feature later from the BlackBerry Protect Settings
screen.
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If you update your device to BlackBerry 10 OS version 10.3.2 from an earlier version of the BlackBerry 10 OS, and you
don’t have BlackBerry Protect turned on, a notification provides information about how to turn on BlackBerry Protect.
When the BlackBerry Protect anti-theft feature is turned on, you must enter your BlackBerry ID to perform a security wipe.
When you wipe the device, (for example, to switch to a new device or give away your device) the anti-theft feature is turned
off.
If your device is ever lost or stolen, you can log in to the BlackBerry Protect website at protect.blackberry.com. From the
BlackBerry Protect website, you can try to view your device location on a map, lock your device, and wipe the data from
your device.
Finding and protecting a lost device
Set up BlackBerry Protect on your device
Secure messaging
If your email account is supported by Microsoft Exchange ActiveSync, you can use S/MIME for that account. If your
organization uses an LDAP directory, you can configure your settings so that S/MIME certificates for users in the LDAP
directory are available to you.
Configure your LDAP server settings
Phone
If your organization supports the use of multiple phone lines, you can make calls and send text messages using different
phone numbers. Having different phone lines helps you and your organization to distinguish between personal use and
work use of your device.
Switch between your work phone line and personal phone line

Introducing your BlackBerry smartphone

In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a
comparison of your smartphone with other smartphones, and learn about using the touch screen.
Note: This training is available in English only.
Start the training

Your device at a glance

User Guide Setup and basics
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1. Headset jack
2. Front camera
3. Notification LED
4. Media card slot
5. Micro SIM card slot
6. USB port
7. Microphone
8. Volume down
9. Mute (Press); BlackBerry Assistant (Press and hold)
10. Volume up
11. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
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What's different about the BlackBerry 10
OS?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other
BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your
phone number and PIN and find out how to search.
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key ( ) on your BlackBerry 10 device. You can find more features and options by exploring the
menus.
To see more actions that you can perform in an app, tap or .
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How do I change my settings and options?
Do any of the following:
To find the settings and help for an app, swipe down from the top of the screen.
To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap
Settings.
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Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your
finger up and to the right.
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Where are the phone keys and my notification settings?
Phone keys
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the
circle covers .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the
circle covers .
To make a call, in the Phone app, tap . Type a number. Tap Call.
Notification settings
To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Settings >
Notifications. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile.
Tip
: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and
paste text or move the cursor.
Select text
Touch and hold a character or word.
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To cancel your selection, tap anywhere on the screen.
To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
To move the cursor to another spot, drag the circle.
To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
Tip
: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
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Where are my tasks, memos, and voice notes?
If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
and voice notes should be in the new BlackBerry Remember app.
If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle
of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap . In the Calls or Contact view, in the center of the screen, swipe down, and your phone
number appears at the top of the screen. In an email or text message, you can also type mynumber to display your
phone number.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry
10 OS version it is running. This feature might not be supported by your input language.
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How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the
Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your
finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon
Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
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Menu icons

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of
SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).
When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
CAUTION
: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
not insert a SIM card adapter into your device.
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Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be
inserted.
1.
With the back of your BlackBerry device facing you, open the door on the left side of the device.
2.
With the metal contacts facing you, insert the micro SIM card into the bottom slot as shown.
Insert a media card
1.
With the back of your BlackBerry device facing you, open the door on the left side of the device.
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2.
With the metal contacts facing away from you, insert the media card into the top slot.
Set up your device using the Setup app
Tip: A network connection is required for some of the features within the Setup app.
You can use the Setup app to do any of the following:
Learn about new features and view tutorials to learn about gestures and keys
Add your email, BBM, instant messaging, and social networking accounts
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Learn how to transfer content from your old device
Customize your sounds and notifications
Set a password for your device
Set up payment options for purchases from the BlackBerry World storefront
Customize your device settings
The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure
whether you already have a
BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
To open the Setup app, on the home screen, tap .

Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
1.
To get back to the home screen at any time, swipe up from the bottom of the screen.
2.
To see your messages in the BlackBerry Hub, slide your finger from left to right.
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3.
To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
finger from right to left.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
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Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your
finger back down.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
To see more actions that you can perform in an app, tap or .
To see more actions for a specific item, such as a song or picture, touch and hold the item.
Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
To find the settings and help for an app, swipe down from the top of the screen.
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To find the settings for the device, on the home screen, swipe down from the top of screen.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
To scroll, slide your finger up and down.
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To move between the BlackBerry Hub and your apps, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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Select items
Do any of the following:
To select an item, simply tap it. If the item can be opened, it opens.
To highlight an item without opening it, touch and hold the item.
To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap
more items. To clear an item, tap it again.
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Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the
screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
To zoom in, slide your fingers apart.
To zoom out, slide your fingers together.
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Advanced interactions

If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures:
Lift to wake
Flip to mute
Flip to save power
Hold to stay awake
Lift to wake
If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up
automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your
device.
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Lift to Wake switch.
Flip to mute
If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device
facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
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To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Mute switch.
Flip to save power
If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to
extend battery life. You still receive notifications for incoming calls, messages, and alarms.
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Save Power switch.
Hold to stay awake
If this feature is turned on, the screen stays on longer while you hold your device in your hand. This setting overrides the
value set in Settings > Display > Screen Timeout.
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Hold to Stay Awake switch.

Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps,
change your ring tone, and set your wallpaper.
Customize your device settings
Customize your Quick Settings
Downloading and installing Android apps from the Amazon Appstore
Move an app icon or open app around the home screen
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Change your ringtone
Change your font size
Set your wallpaper
Set an alarm
Bookmark a favorite webpage
Add a signature to an email account
Add a contact or number to your speed dial list

Device Switch

Preparing to switch devices

Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the
following actions:
Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you
insert the battery. You can find the Setup app on the home screen of your device.
If you have information saved to your SIM card, such as contact information, save the data to the storage space on your
previous device or your media card before you begin to switch devices.
If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider
temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
Update BBM
If you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1), you should update to the latest
available version of BBM and associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM is running on your previous device, look for BlackBerry Messenger in your list of
installed applications.
2. To download BBM 7.0 or later on your previous device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.
See which version of device software is installed on your previous device
If you switch from a BlackBerry device, to see which version of software is installed on your previous device, on the home
screen of your previous device, do one of the following:
Click Options > About.
Click Options > Device > About Device Versions.
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About SIM cards
BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to
get the appropriate SIM card for your device.
Using your BlackBerry ID to switch devices
When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and
password. It's important to sign in using the same
BlackBerry ID that you used on your previous device, because many of
your apps and settings are associated with your BlackBerry ID.
For example, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your BlackBerry ID on your old device
If you created a BlackBerry ID on a previous BlackBerry device, it's important to sign in using your existing BlackBerry ID
on your new device, because many of your apps and settings are associated with it.
1. On the home screen of your previous device, click Options or Settings.
2. Depending on your device, do one of the following:
Click Third Party Applications > BlackBerry ID.
Click Device > BlackBerry ID.
Click or tap BlackBerry ID.
Switching from a device running BlackBerry Device
Software 5 or BlackBerry 6
If you switch from a device running BlackBerry Device Software 5 or BlackBerry 6, the following data transfer methods are
available to you:
Transfer method Data transferred
Device Switch app (using either a Wi-Fi
network or a media card)
Data saved to the storage space on your previous device, including the
following:
Contacts
Calendar entries
Pictures
Videos (not DRM)
Music (not DRM)
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Transfer method Data transferred
Documents
Tasks and memos
Email account info (you must enter the account passwords)
BlackBerry Link Data saved to the storage space on your previous device, including the
following:
Contacts
Calendar entries
Pictures
Videos
Music
Tasks and memos
Settings
Phone history
Fonts
BBM contacts
BlackBerry Browser bookmarks and folders
Alarm and clock settings
Text messages (SMS and MMS)
Password Keeper records

Switching from a device running BlackBerry 7

If you switch from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available
to you:
Transfer method Data transferred
Device Switch app (using either a Wi-Fi
network or a media card)
Data saved to the storage space on your previous device, including the
following:
Contacts
Calendar entries
Pictures
Videos (not DRM)
Music (not DRM)
Documents
Tasks and memos
Email account info (you must enter the account passwords)
Media card Data saved to the storage space and media card on your previous device,
including the following:
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Transfer method Data transferred
Pictures
Videos
Music
Alarm settings
BBM contacts
BlackBerry Browser bookmarks and folders
Text messages (SMS and MMS)
Phone history
Wireless connection profiles
BlackBerry Link Data saved to the storage space on your previous device, including the
following:
Contacts
Calendar entries
Pictures
Videos
Music
Tasks and memos
Settings
Alarm and clock settings
BBM contacts
BlackBerry Browser bookmarks and folders
Text messages (SMS and MMS)
Phone history
Fonts
Password Keeper records

Switching from a BlackBerry 10 device

If you switch from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available
to you:
Transfer method Data transferred
Device Switch app (using either a Wi-Fi network
or a media card)
Data saved to the storage space on your previous device, including the
following:
Contacts
Calendar entries
Pictures
Videos (not DRM)
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Transfer method Data transferred
Music (not DRM)
Documents
Tasks and notes from BlackBerry Remember
Text messages (SMS)
BlackBerry Link Data saved to the storage space on your previous device, including the
following:
Contacts
Calendar entries
Pictures
Videos
Music
Tasks and notes from BlackBerry Remember
Text messages (SMS and MMS)
Settings
Phone history
Fonts
BBM contacts
BlackBerry Browser bookmarks and folders
Alarm and clock settings
Password Keeper records
SIM card (your previous device must use the
same size of SIM card as your new device)
Contacts saved on your SIM card

Switching from an iPhone or Android device

If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer
your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your
BlackBerry device, you can add your email accounts and sync the contact and calendar info to your new device.
Transfer data using a Wi-Fi network and the Device
Switch app
You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device
running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new
BlackBerry 10 device.
To use the Device Switch app, both of your devices must be connected to the same Wi-Fi network, preferably a home Wi-Fi
network, since some corporate or public Wi-Fi networks can block the Device Switch app from working.
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1. On your new BlackBerry 10 device, download the Device Switch app. To find the Device Switch app, on your device,
visit the BlackBerry World storefront, or www.deviceswitch.com.
2. Connect both of your devices to the same Wi-Fi network.
3. To transfer your data, complete the instructions on the screen.
Note: Only the data that is saved in the storage space on your device is transferred. Any data that is wirelessly backed up or
synchronized with a web-based account isn't transferred to your new device. To transfer data that is synchronized with a
web-based account, add the account to your device. Any information that is saved to your media card isn't transferred
when you use the Device Switch app, but you can insert your media card into your new device.
Transfer data using a media card and the Device
Switch app
This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1)
or the BlackBerry 10 OS.
Only the data saved in the storage space on your previous device or on the media card is transferred. Any data that is
wirelessly backed up or synchronized with a web-based account isn't transferred to your new device. This method is
designed to move the data in your personal space but not the data in your work space.
1. On your new BlackBerry 10 device, download the Device Switch app. To find the Device Switch app, on your device,
visit the
BlackBerry World storefront, or www.deviceswitch.com.
2. On your previous device, download the Device Switch app.
3. On your previous device, open the Device Switch app.
4. On your previous device, tap Next > Transfer via Media Card > Back Up to Media Card.
5. When the backup is complete, remove the media card from your previous device and insert it into your new device.
6. On your new device, in the Device Switch app, tap Next > Transfer via Media Card > Restore from Media Card.
7. Complete the instructions on the screen.

Transfer data using a media card

This data transfer method is available if you switch from a BlackBerry device running a version of BlackBerry 7.
This method is designed to move the data in your personal space but not the data in your work space.
Only the data saved in the storage space on your previous device is transferred. Any data that is wirelessly backed up or
synchronized with a web-based account isn't transferred to your new device.
1. On your previous device, click Setup > Device Switch.
2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
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4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10
device.
5.
On your BlackBerry 10 device, on the home screen, tap > .
6. Complete the instructions on the screen.

Transfer data using BlackBerry Link on a computer

This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1)
or the BlackBerry 10 OS. You can use BlackBerry Link to transfer data and settings, such as phone history, media files,
browser bookmarks, and more, to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your
personal space but not the data in your work space.
Only the data saved in the storage space on your previous device is transferred. Any data that is wirelessly backed up or
synchronized with a web-based account isn't transferred to your new device.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device to your computer using a USB cable.
6. Complete the instructions on the screen.
Back up your device data
Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can
back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media
files.
You should regularly create and save a backup file on your computer, especially before you update any software.
Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or
corrupted by an unforeseen issue.
Note: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your
administrator to verify if you are able to back up and restore your device data.

Transfer contact info using a SIM card

BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You can use this method if you're switching from
another BlackBerry 10 that uses the same size of SIM card.
1. On your previous device, tap Contacts.
2. Swipe down from the top of the screen.
3.
Tap .
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4. Under SIM Card, tap Copy Contacts from Device to SIM Card.
5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.
6. On your new device, tap Contacts.
7. Swipe down from the top of the screen.
8.
Tap .
9. Under SIM Card, tap Import Contacts from SIM Card.
Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space might not be
copied to your SIM card.

After you switch devices

After you finish switching to your new BlackBerry 10 device, if you used a media card in your previous device, move it to
your new device. Also, consider doing the following:
Delete the data on your previous device using a security wipe.
Download apps from the BlackBerry World storefront or from the Amazon Appstore.
Explore the Help app on your new device and discover tips and tricks.
For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/
recycling. The recycling and trade-up program is available only in certain areas.
Add email and social networking accounts to your new device
Calendar and contact information that is associated with an email or social networking account can be added when you
add the account to your new BlackBerry 10 device. If you used the Device Switch app to switch from a BlackBerry device
running the BlackBerry OS (version 5.0 to 7.1), your email accounts might already be set up on your new BlackBerry 10
device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3.
If necessary, tap .
4. Tap a type of account.
5. Do one of the following:
If you're adding an email account, enter the email address. Tap Next. Enter the password for the account. Tap
Next. If necessary, change any sync settings.
If you're adding a social networking account, enter your account information. If necessary, change any sync
settings or reminder settings.
6. Tap Done.
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Deleting the data on your BlackBerry device
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry
device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings.
When the security wipe is completed, your device turns off automatically. To turn on your device, press the Power/Lock
key.
Wipe the data on devices running the BlackBerry OS (version 5.0 - 7.1)
1. On the home screen of your device, tap the Options app.
2. Tap Security or Security Options.
3. Tap Security Wipe.
4. Select the items that you want to delete.
5. Type blackberry.
6. Tap Wipe Data or Wipe.
Wipe the data on devices running the BlackBerry 10 OS
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings.
3. Tap Security and Privacy > Security Wipe.
4. Type blackberry.
5. Tap Delete Data.
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
Download your apps from BlackBerry World
You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to
four additional devices, without having to pay for the items again.
1. On your BlackBerry 10 device, tap the BlackBerry World icon.
2. If prompted, enter your BlackBerry ID username and password.
3.
Tap .
4. Tap My World > My Apps & Games.
5. Tap Available.
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To reinstall one app or game, tap next to the app or game that you want to install.
To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that
you want to reinstall. Tap .

Troubleshooting: Device Switch

My previous device doesn't detect my new BlackBerry 10 device
When you use a Wi-Fi network and the Device Switch app to switch devices, your devices might not be able to connect if
you use a corporate, academic, or public Wi-Fi network. When you switch devices, try using a home network that allows
connections.
If you use a home network to connect your devices and you still can’t connect your devices, try the following:
1. Unplug your router from the power source and restart both devices.
2. Wait 30 seconds.
3. Plug in the router and make sure that it’s turned on.
4. Wait 2 minutes.
5. Move both devices approximately 3 feet (1.83 m) from the router.
6. Turn on both devices.
7. Try running the Device Switch app again.
The Device Switch app is supported by Media Mushroom. For questions or more info, visit www.deviceswitch.com or
contact Media Mushroom at contact@mediamushroom.com.
I can't switch my SIM card to my new BlackBerry 10 device
BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to
get the appropraite SIM card for your device.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
Try any of the following:
Check that your personal email accounts are set up. Email accounts aren't transferred and need to be set up in the
BlackBerry Hub on the device.
Check that your work email accounts are set up. Contact your administrator for the information required to activate the
account.
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Look for memos and tasks in the BlackBerry Remember app.
Transfer apps by downloading them from the BlackBerry World storefront.
I can't transfer items using my media card
Try any of the following:
Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit
www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With
BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps
when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.

Set up a new BlackBerry ID

Tip
: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID
username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't
have to be associated with your BlackBerry device.
1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
New.
2. Complete the instructions on the screen.

Confirm your BlackBerry ID username

When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use
as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address
that you use as your BlackBerry ID username.
If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID,
you can receive a new confirmation email message.
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1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry ID.
3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
4. Open the email message and follow the instructions on the screen.

Change your BlackBerry ID password

1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry ID.
3. Tap Change Password.

Change your BlackBerry ID information

You can change your username, screen name, first name, or last name.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry ID.
3.
Tap .

Using your BlackBerry ID to switch devices

Using your BlackBerry ID on a new device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username
and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps
and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your BlackBerry ID on your old device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using
your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click Options.
2. Depending on your device, do one of the following:
Click Third Party Applications > BlackBerry ID.
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Click Device > BlackBerry ID.
Click BlackBerry ID.
How do I reset my lost or forgotten BlackBerry ID
password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
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Phone and voice

Phone

Phone icons

Incoming calls
Icon Description
To answer a call, touch and hold the circle and slide your finger to the left.
To decline a call, touch and hold the circle and slide your finger to the right.
Send a message with the Reply Now feature.
Silence the ring tone.
During a call
Icon
Description
Turn on the speakerphone
Mute a call
Take notes during a call
Start a conference call
Show the dial pad
Merge calls to start a conference call
Split a conference call into multiple calls
Move a call to BBM Video
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Making and receiving calls

Make a call
1.
In the Phone app, tap .
2. Dial a number.
3. Tap Call.
Call a recent number or speed dial contact
1.
In the Phone app, tap .
2. Tap a name, number, or speed dial contact.
Tip: To send a text message to a recent number, beside the number, tap > .
To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key that you associated
with the contact.
Call someone from your contact list
1.
In the Phone app, tap .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or
Mobile.
Answer or decline a call
Do one of the following:
To answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. Release your
finger when the circle covers .
To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your
finger when the circle covers .
Use Reply Now to send a message to a caller
You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature,
you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the
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Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text
message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.
1.
When you receive an incoming call, tap or .
2. Do any of the following:
To send one of the default Reply Now messages, tap a message.
To compose a new message, tap Custom Message. Type a message and tap .
Silence the ring tone when you receive a call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop
your device from vibrating. When you silence the ring tone, you can still answer or decline the call.
When you receive an incoming call, tap .
Put a call on hold
While on a call, press and hold until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
Tip
: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
1.
While on a call, tap .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or
when you remove your device from a case or holster.
Automatically answer or end a call using a case or holster
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Holster.
3. Do any of the following:
Turn on the Answer a Call by Removing Device From Holster switch.
Turn on the End Call by Putting Device Back in Holster switch.
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Automatically answer a call when a Bluetooth headset is connected
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Bluetooth.
3. Turn on the Automatically Answer a Call When Connected to a Headset switch.
When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are
automatically answered after 5 seconds.
Move a call from your headset to your device
When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.
While on a call, tap Audio > Handset.
To move a call back to the headset, tap Audio > Headset.
Move a call to BBM Video
See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to
must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you
are asked to add the person to BBM before you start your BBM Video chat.
While on a call, tap .
Switch between your work phone line and personal phone line
Some companies and organizations support two phone lines: one for personal use and one for work use. You can make
calls using different phone numbers, allowing you and your organization to distinguish between personal use and work use
of your device. You can also view recent calls for each phone line, and see which phone line is being called when you
receive an incoming call.
1.
In the Phone app, tap .
2. Tap Change Phone Line.
3. Tap a phone line.
4. Tap Select.
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Start a conference call

1. While on a call, make or answer another call.
2.
To merge the calls, tap .
Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the
middle of the screen and slide your finger to the left. Release your finger when the circle covers .
To end the first call and answer the second call, tap End Current Call. Touch and hold the circle in the middle of
the screen and slide your finger to the left. Release your finger when the circle covers
.
2.
If you put the first call on hold, to merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 and 2.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1.
While on a call, tap .
2. Do any of the following:
Tap a phone number, name, or speed dial contact.
Tap . Tap a contact.
Tap . Dial a number.
3.
To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1.
While in a conference call, to view the conference call participants, tap > .
2. Do one of the following:
To remove a person from the conference call and hang up, tap .
To remove a person from the conference call and keep them in a separate call, tap .
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Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of nine contacts or
numbers to the speed dial list on the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so
that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access
number is included in your speed dial list.
1.
In the Phone app, tap or .
2. Touch and hold a contact or phone number.
3.
Tap .
Add a contact to your keyboard speed dial list
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Shortcuts and Speed Dial.
3. On the screen, tap the key that you want to associate with the contact.
4. Tap Speed Dial.
5. Tap the contact that you want to associate with the key on your keyboard.
To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key that you associated
with the contact.
Delete a contact or number from your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. In your speed dial list, touch and hold a contact or number.
3.
Tap .
Delete a contact from your keyboard speed dial list
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Shortcuts and Speed Dial.
3. Touch and hold a speed dial contact.
4.
Tap .
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Hide your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. Swipe down from the top of the screen.
3.
Tap .

Call waiting, call forwarding, and call blocking

How do I block calls?
When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when
roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your wireless
service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Blocking.
3. Turn on any of the switches.
The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To
change your call blocking password, complete steps 1 and 2, and tap .
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Waiting.
3. Turn on or turn off Call Waiting.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Forwarding.
3. Turn on any of the switches.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
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Phone options

Change your default Reply Now messages
You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You
can change the default messages or compose a new Reply Now message.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Reply Now.
3. Tap the message you want to change.
4. Type a new Reply Now message.
To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch.
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Show my Number.
3. Turn on the Allow My Number to Appear When Calling switch.
Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Audio.
Set a default area code or country code
You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers
that you call, so that you don't have to dial the country code or area code when you make a call within your own country or
area code.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Smart Dialing.
To change the default country code, tap Country Code. Tap a country.
To change the default area code, in the Area Code field, type an area code.
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Tap any of the drop-down lists to change other smart dialing options.
Limit the phone numbers that you can call
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers
that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you
can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your
SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Fixed Dialing Numbers.
3. Turn on the Fixed Dialing Numbers switch.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap Edit List.
7. Type a name and phone number.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call
Summary screen.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Summary.
To reset the call times on your Call Summary screen, tap .
Tip
: To see the details of a specific call, in the Phone app, tap . Next to a contact name or phone number, tap >
.
Find your own phone number
1.
In the Phone app, tap .
2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.
Tip
: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type
mynumber followed by the space bar.
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