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RCY70UW
User Manual
340 pgs1.47 Mb0
User Manual
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Table of contents
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BlackBerry RCY70UW, RDG70UW User Manual

DRAFT T 6.0
User Guide
SWDT643442-941426-0203020609-001
Contents
Quick Help.................................................................................................................................................................................................................................................. 9
Top 10.......................................................................................................................................................................................................................................................... 9
Find important keys and learn how to navigate..................................................................................................................................................................................... 12
Start using your device.............................................................................................................................................................................................................................. 13
Ask a question online................................................................................................................................................................................................................................. 30
Shortcuts..................................................................................................................................................................................................................................................... 31
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 31
Phone shortcuts.......................................................................................................................................................................................................................................... 31
Typing shortcuts......................................................................................................................................................................................................................................... 33
File and attachment shortcuts.................................................................................................................................................................................................................. 33
Media shortcuts.......................................................................................................................................................................................................................................... 34
Browser shortcuts....................................................................................................................................................................................................................................... 34
Calendar shortcuts..................................................................................................................................................................................................................................... 35
Search shortcuts......................................................................................................................................................................................................................................... 36
Shortcuts troubleshooting......................................................................................................................................................................................................................... 36
Phone........................................................................................................................................................................................................................................................... 37
Emergency calls.......................................................................................................................................................................................................................................... 40
Volume......................................................................................................................................................................................................................................................... 41
Voice mail.................................................................................................................................................................................................................................................... 42
Speed dial.................................................................................................................................................................................................................................................... 43
Conference calls......................................................................................................................................................................................................................................... 43
Call logs....................................................................................................................................................................................................................................................... 45
Call blocking............................................................................................................................................................................................................................................... 49
Fixed dialing................................................................................................................................................................................................................................................ 50
TTY support................................................................................................................................................................................................................................................. 52
Hearing aid mode...................................................................................................................................................................................................................................... 53
Multiple phone numbers........................................................................................................................................................................................................................... 54
Phone options............................................................................................................................................................................................................................................. 54
Phone shortcuts.......................................................................................................................................................................................................................................... 56
Phone troubleshooting.............................................................................................................................................................................................................................. 57
Voice commands........................................................................................................................................................................................................................................ 59
Perform an action using a voice command............................................................................................................................................................................................. 59
Available voice commands........................................................................................................................................................................................................................ 59
Change the language for voice commands............................................................................................................................................................................................ 60
Turn off choice lists for voice commands................................................................................................................................................................................................ 60
Change the options for voice prompts.................................................................................................................................................................................................... 60
Improve voice recognition......................................................................................................................................................................................................................... 61
Voice commands troubleshooting............................................................................................................................................................................................................ 61
Messages..................................................................................................................................................................................................................................................... 62
Message basics........................................................................................................................................................................................................................................... 62
Email messages.......................................................................................................................................................................................................................................... 67
MMS messages........................................................................................................................................................................................................................................... 82
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 96
Message shortcuts..................................................................................................................................................................................................................................... 103
Message troubleshooting.......................................................................................................................................................................................................................... 104
File and attachment basics....................................................................................................................................................................................................................... 109
Managing files and attachments............................................................................................................................................................................................................. 112
Documents.................................................................................................................................................................................................................................................. 113
Spreadsheets.............................................................................................................................................................................................................................................. 114
Media files................................................................................................................................................................................................................................................... 115
Presentations.............................................................................................................................................................................................................................................. 115
vCard contact attachments....................................................................................................................................................................................................................... 116
File and attachment shortcuts.................................................................................................................................................................................................................. 116
Attachment troubleshooting..................................................................................................................................................................................................................... 117
Media........................................................................................................................................................................................................................................................... 118
Audio and video files................................................................................................................................................................................................................................. 118
Video recorder............................................................................................................................................................................................................................................ 124
Camera........................................................................................................................................................................................................................................................ 126
Pictures........................................................................................................................................................................................................................................................ 128
Managing media files................................................................................................................................................................................................................................ 130
Memory and media cards.......................................................................................................................................................................................................................... 132
Transferring and downloading media files............................................................................................................................................................................................. 135
Media shortcuts.......................................................................................................................................................................................................................................... 140
Media troubleshooting.............................................................................................................................................................................................................................. 140
Browser........................................................................................................................................................................................................................................................ 143
Browser basics............................................................................................................................................................................................................................................ 143
Browser bookmarks.................................................................................................................................................................................................................................... 147
Web feeds.................................................................................................................................................................................................................................................... 149
Browser options.......................................................................................................................................................................................................................................... 150
Browser security......................................................................................................................................................................................................................................... 154
Browser push.............................................................................................................................................................................................................................................. 156
Clock............................................................................................................................................................................................................................................................ 159
Change what appears on the display when your device is charging................................................................................................................................................... 159
Change the clock face............................................................................................................................................................................................................................... 160
Display a second time zone...................................................................................................................................................................................................................... 160
Turn on bedside clock mode..................................................................................................................................................................................................................... 160
Set options for bedside clock mode......................................................................................................................................................................................................... 160
Turn on the alarm....................................................................................................................................................................................................................................... 161
Silence the alarm....................................................................................................................................................................................................................................... 161
Change alarm notification options.......................................................................................................................................................................................................... 161
Use the stopwatch..................................................................................................................................................................................................................................... 162
Set the timer............................................................................................................................................................................................................................................... 162
Change timer notification options........................................................................................................................................................................................................... 162
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 163
Personal organizer..................................................................................................................................................................................................................................... 164
Contacts...................................................................................................................................................................................................................................................... 164
Calendar...................................................................................................................................................................................................................................................... 171
Tasks............................................................................................................................................................................................................................................................ 182
Memos......................................................................................................................................................................................................................................................... 185
Categories................................................................................................................................................................................................................................................... 187
Calculator.................................................................................................................................................................................................................................................... 188
Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 190
LED notification.......................................................................................................................................................................................................................................... 193
Ring tones, sounds and alerts troubleshooting...................................................................................................................................................................................... 194
Typing.......................................................................................................................................................................................................................................................... 195
Typing input methods................................................................................................................................................................................................................................ 196
Typing options............................................................................................................................................................................................................................................ 197
Spelling checker......................................................................................................................................................................................................................................... 198
Custom dictionary...................................................................................................................................................................................................................................... 200
Typing shortcuts......................................................................................................................................................................................................................................... 203
Typing troubleshooting............................................................................................................................................................................................................................. 204
Language..................................................................................................................................................................................................................................................... 205
Change the display language................................................................................................................................................................................................................... 205
Add a display language............................................................................................................................................................................................................................. 205
Delete a display language......................................................................................................................................................................................................................... 205
About typing input languages.................................................................................................................................................................................................................. 205
Change the typing input language.......................................................................................................................................................................................................... 205
Display and keyboard................................................................................................................................................................................................................................ 208
Backlighting................................................................................................................................................................................................................................................ 208
Display options........................................................................................................................................................................................................................................... 208
Keyboard options....................................................................................................................................................................................................................................... 211
Themes........................................................................................................................................................................................................................................................ 212
Display troubleshooting............................................................................................................................................................................................................................ 213
Messages, attachments, and web pages................................................................................................................................................................................................. 214
Organizer data........................................................................................................................................................................................................................................... 217
Search shortcuts......................................................................................................................................................................................................................................... 218
Synchronization.......................................................................................................................................................................................................................................... 219
About synchronization............................................................................................................................................................................................................................... 219
Reconcile email messages over the wireless network........................................................................................................................................................................... 219
Delete email messages over the wireless network................................................................................................................................................................................ 219
Manage email reconciliation conflicts..................................................................................................................................................................................................... 221
Manage data synchronization conflicts................................................................................................................................................................................................... 221
About backing up and restoring device data.......................................................................................................................................................................................... 221
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 221
Empty the deleted items folder on your computer from your device................................................................................................................................................... 222
Bluetooth technology................................................................................................................................................................................................................................ 225
Bluetooth technology basics..................................................................................................................................................................................................................... 225
Bluetooth technology options................................................................................................................................................................................................................... 228
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 231
About GPS technology.............................................................................................................................................................................................................................. 233
Get your GPS location............................................................................................................................................................................................................................... 233
Turn off location aiding............................................................................................................................................................................................................................. 233
Prevent others from tracking your location............................................................................................................................................................................................ 234
GPS technology troubleshooting............................................................................................................................................................................................................. 234
Maps............................................................................................................................................................................................................................................................ 235
Map basics.................................................................................................................................................................................................................................................. 235
Navigation................................................................................................................................................................................................................................................... 237
Maps bookmarks........................................................................................................................................................................................................................................ 238
Map options................................................................................................................................................................................................................................................ 239
Map shortcuts............................................................................................................................................................................................................................................. 241
Maps troubleshooting................................................................................................................................................................................................................................ 241
About multitasking..................................................................................................................................................................................................................................... 243
Keep an application running and switch to another application......................................................................................................................................................... 243
Keep an application running and return to the Home screen.............................................................................................................................................................. 243
Close an application so that it is not running......................................................................................................................................................................................... 244
About adding applications........................................................................................................................................................................................................................ 244
About instant messaging applications.................................................................................................................................................................................................... 244
About social networking applications...................................................................................................................................................................................................... 245
Add, update, or return to the previous version of an application using the application center....................................................................................................... 245
Add an application..................................................................................................................................................................................................................................... 245
View properties for an application........................................................................................................................................................................................................... 245
Application troubleshooting..................................................................................................................................................................................................................... 247
BlackBerry Device Software...................................................................................................................................................................................................................... 248
About updating the BlackBerry Device Software................................................................................................................................................................................... 248
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 248
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 249
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 249
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 249
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 249
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 250
BlackBerry Device Software troubleshooting......................................................................................................................................................................................... 250
Wireless network coverage....................................................................................................................................................................................................................... 252
Turn on the connection to the wireless network.................................................................................................................................................................................... 252
Turn off the connection to the wireless network.................................................................................................................................................................................... 252
Turn on or turn off data service or set roaming options........................................................................................................................................................................ 252
Wireless networks that your device connects to.................................................................................................................................................................................... 253
Change the connection speed for the wireless network....................................................................................................................................................................... 253
LED notification for network connections............................................................................................................................................................................................... 253
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 254
Verify the status of network connections and services......................................................................................................................................................................... 254
Roaming...................................................................................................................................................................................................................................................... 255
Preferred wireless network list................................................................................................................................................................................................................. 256
Wireless network coverage troubleshooting........................................................................................................................................................................................... 257
Wi-Fi technology........................................................................................................................................................................................................................................ 259
About connecting to a Wi-Fi network...................................................................................................................................................................................................... 259
Turn on Wi-Fi technology.......................................................................................................................................................................................................................... 259
Connect to a Wi-Fi network...................................................................................................................................................................................................................... 259
About Wi-Fi profiles................................................................................................................................................................................................................................... 261
Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 261
Delete a Wi-Fi profile................................................................................................................................................................................................................................. 261
Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 262
Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually................................................................................................. 262
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 262
UMA connection settings......................................................................................................................................................................................................................... 265
Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 266
Power, battery, and memory..................................................................................................................................................................................................................... 267
Turn off your device................................................................................................................................................................................................................................... 267
Set your device to turn on and turn off automatically........................................................................................................................................................................... 267
Reset the device......................................................................................................................................................................................................................................... 267
Check the battery power level.................................................................................................................................................................................................................. 267
Extend battery life...................................................................................................................................................................................................................................... 267
SIM card...................................................................................................................................................................................................................................................... 270
About the SIM card phone book............................................................................................................................................................................................................... 270
Change a SIM card contact...................................................................................................................................................................................................................... 271
Delete a SIM card contact........................................................................................................................................................................................................................ 271
Store SMS text messages on your SIM card........................................................................................................................................................................................... 271
Security........................................................................................................................................................................................................................................................ 273
Security basics............................................................................................................................................................................................................................................ 273
Password keeper........................................................................................................................................................................................................................................ 275
Encryption................................................................................................................................................................................................................................................... 278
Memory cleaning........................................................................................................................................................................................................................................ 280
Certificates.................................................................................................................................................................................................................................................. 282
PGP keys..................................................................................................................................................................................................................................................... 290
Key stores.................................................................................................................................................................................................................................................... 298
Smart cards................................................................................................................................................................................................................................................. 301
About security self-tests............................................................................................................................................................................................................................ 307
Verify security software............................................................................................................................................................................................................................. 307
Third-party application control................................................................................................................................................................................................................ 307
Security troubleshooting........................................................................................................................................................................................................................... 311
Service books and diagnostic reports...................................................................................................................................................................................................... 312
Service books.............................................................................................................................................................................................................................................. 312
Diagnostic reports...................................................................................................................................................................................................................................... 313
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 314
About accessibility options....................................................................................................................................................................................................................... 317
Display closed captions in videos............................................................................................................................................................................................................. 317
Change the display font............................................................................................................................................................................................................................ 317
Use reverse contrast for the screen display............................................................................................................................................................................................ 317
Use grayscale for the screen display....................................................................................................................................................................................................... 318
Set the number of icons that appear on the Home screen................................................................................................................................................................... 318
Turn on event sounds................................................................................................................................................................................................................................ 318
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 318
TTY support................................................................................................................................................................................................................................................. 319
Hearing aid mode...................................................................................................................................................................................................................................... 319
Voice dialing............................................................................................................................................................................................................................................... 320
AutoText...................................................................................................................................................................................................................................................... 320
Predictive input method............................................................................................................................................................................................................................ 321
BrickBreaker................................................................................................................................................................................................................................................ 322
About BrickBreaker.................................................................................................................................................................................................................................... 322
BrickBreaker capsules................................................................................................................................................................................................................................ 322
BrickBreaker scoring.................................................................................................................................................................................................................................. 323
Play BrickBreaker....................................................................................................................................................................................................................................... 323
Adjust the volume...................................................................................................................................................................................................................................... 323
Set the paddle speed................................................................................................................................................................................................................................. 323
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 324
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 324
Word Mole game........................................................................................................................................................................................................................................ 325
Word Mole game basics............................................................................................................................................................................................................................. 325
Multiplayer games..................................................................................................................................................................................................................................... 327
Word Mole game troubleshooting............................................................................................................................................................................................................ 328
Glossary....................................................................................................................................................................................................................................................... 330
Help

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Quick Help
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
• I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications. If this option does not appear, contact your wireless service provider.
• I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
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Help
Quick Help
About adding applications
The BlackBerry App World™ storefront allows you to search for and download applications for your BlackBerry® device. From BlackBerry App World, you can browse featured and top downloaded items, such as games, social networking applications, and productivity applications. You can view applications by category and search by keyword. Using an existing PayPal® account, you can buy and download items over the wireless network to your device. Items that you buy are stored in BlackBerry App World on the My World screen. To download BlackBerry App World, visit www.blackberryappworld.com. Depending on your wireless service provider, BlackBerry App World might not be available.
You can also access new applications through the application center. You can use the application center to add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. This might include social networking applications, instant messaging applications, and applications that are specific to your wireless service provider.
Data charges might apply when you add a new application. For more information, contact your wireless service provider.
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Theme.
3. Press the Menu key.
4. Click Download Themes.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Browse to a picture.
4. Click Set As Wallpaper.
Supported audio and video file formats
Type File format
Audio
Video
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• .mp3
• .m4a
• .wma
• .wav
• .mp4
• .mov
• .3gp
• .3gp2
Help
Type File format
• .avi
• .asf
• .wmv
For more information about file formats that your BlackBerry® device supports, visit www.blackberry.com/btsc and search for media types supported.
Quick Help
Transfer a file between your device and your computer in mass storage mode or MTP
Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer, or your device memory and your computer.
1. Connect your device to your computer.
2. On the Home screen or in a folder, click the Options icon.
3. Set the Mass Storage Mode Support or the Media Transfer Protocol (MTP) field to On.
4. Press the Menu key.
5. Click Save.
6. On your computer, your device may appear as a removable disk. Drag a file from a location on your computer to the device.
To exit mass storage mode or MTP, disconnect your device from your computer.
Open, close, or switch between tabs
• To open a new tab, in the browser, press the Menu key. Click Tabs. Click the New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the Menu key. Click Open Link in New Tab.
• To switch between tabs, in the browser, press the Menu key. Click Tabs. Click a tab.
• To close a tab, in the browser, press the Menu key. Click Tabs. Highlight a tab. Click Close.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the Wireless Reconcile field to On.
7. Press the Menu key.
8. Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
11
Help
Quick Help
Add a signature to your work email messages
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Set the Use Auto Signature field to Yes.
7. In the text box that appears, type a signature.
8. Press the Menu key.
9. Click Save.
Your signature is added to email messages after you send them.

Find important keys and learn how to navigate

Find out what the keys do and learn to navigate around your BlackBerry® device.
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you switch between applications and complete tasks quickly and easily.
Key Actions
Menu key
Escape key
12
• on the Home screen, press to view more applications
• on the Home screen or in an application, press to open the menu
• on the Home screen or in an application, press and hold to switch applications
• in a menu, select a highlighted menu item
• press to return to the previous screen
• press to close a menu
Help
Quick Help
About the slider and keyboard
The slider lets you use your BlackBerry® device when it is open or closed. When the slider is closed, for example, you can use the virtual keyboard to type quick responses to messages. When the slider is open, the physical keyboard is available for typing longer messages and for typing while viewing a full screen of content.
The virtual keyboard can be used in either portrait or landscape orientation. If you open the slider when the virtual keyboard is displayed, the virtual keyboard closes and the device displays screens in portrait mode (unless you are viewing videos, which display according to your device's orientation).
You can also open the slider to answer a call.
Move around the screen
You can move around the screen and select items by either tapping (quickly touching and releasing) the touch screen or by clicking the trackpad. You can use the touch screen along with the trackpad for more efficiency and control. For example, you can pan a web page using the touch screen, then point to and select links using the trackpad.
Task Touch screen Trackpad
Scroll down Slide your finger up Slide your finger down Scroll up Slide your finger down Slide your finger up Move to the next screen Slide your finger to the left quickly Slide your finger to the right quickly Return to the previous screen Slide your finger to the right quickly Slide your finger to the left quickly Highlight an item Touch and hold the item Slide your finger on the trackpad
To view video tutorials about touch screen navigation, on the Home screen, in the Setup folder, click the Setup Wizard icon.

Start using your device

Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
13
Help
Quick Help
Turn on the connection to the wireless network
If the OFF indicator appears at the top of your Home screen, you might want to turn on the connection to the wireless network. You should keep the connection turned off in certain places, such as on an airplane or in a hospital.
1. On the Home screen, click the Manage Connections icon.
2. Perform one of the following actions:
• To turn on the connection to the wireless network, select the check box beside Mobile Network.
• To turn on the wireless connections that were turned on previously, click Restore Connections.
Find your phone number
Perform one of the following actions:
• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Related topics
About multiple phone numbers, 54
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
• I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications. If this option does not appear, contact your wireless service provider.
• I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
14
Help
Quick Help
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
Find more information, 19 Wireless networks that your device connects to, 253 BlackBerry Device Software, 248
15
Help
Quick Help
Wireless synchronization
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the Wireless Reconcile field to On.
7. Press the Menu key.
8. Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Prerequisites: Synchronizing organizer data over the wireless network
• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
• You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Synchronize organizer data over the wireless network
1. In the contact list, a calendar, the task list, or the memo list, press the Menu key.
2. Click Options.
3. To synchronize calendar entries, click a calendar.
4. Change the Wireless Synchronization field to Yes.
5. Press the Menu key.
6. Click Save.
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No.
Clock and time zone
Set the date and time manually
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Time.
4. Change the Use Network Time field to No.
16
Help
5. Click the Time field.
6. On the trackpad, slide your finger to select a time.
7. Click the Time field.
8. Click the Date field.
9. On the trackpad, slide your finger to select a date.
10. Click the Date field.
11. Press the Menu key.
12. Click Save.
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Time.
4. Perform one of the following actions:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
5. Change the Use Network Time field to Yes.
6. Press the Menu key.
7. Click Save.
Quick Help
Connect to a Wi-Fi network
By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list.
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network.
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Wi-Fi Network.
3. Perform one of the following actions:
• Click Scan for Networks. Click a network.
• Click Manually Add Network. Type the network name. Click Add.
4. Complete the instructions on the screen.
5. When you are prompted to save a profile for the Wi-Fi network, click Next so that your device connects to the Wi-Fi network automatically
next time.
6. On the Wi-Fi Setup Complete screen, perform any of the following actions:
• To change the order of yourWi-Fi profiles, click Prioritize Wi-Fi Profiles.
• To complete the Wi-Fi connection setup, click Finish.
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options.
17
Help
Quick Help
Bluetooth technology basics
Turn on Bluetooth technology
1. On the Home screen, click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Bluetooth.
3. Click Search.
4. Click a Bluetooth enabled device.
5. If necessary, perform one of the following actions:
• If the Bluetooth enabled device does not have a keyboard (for example, a headset), on your BlackBerry device, type the pairing passkey that is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alpha­numeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your own choosing on both devices.
Related topics
Turn on Bluetooth technology, 18
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the font fields.
4. Press the Menu key.
5. Click Save.
Change the typing input language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language.
3. Change the Input Language field.
4. Press the Menu key.
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Help
5. Click Save.
Quick Help
Find more information
• To view the user guide for your BlackBerry® device, click Help on the Home screen or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.
Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 50 Call blocking, 49 Call forwarding, 47 Switch the active phone number, 54
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
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• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 252 About wireless coverage indicators, 255 Turn on or turn off data service or set roaming options, 252 Change an email message filter, 71 Forward messages from a specific email message folder to your device, 68
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Quick Help
Related topics
Turn off the connection to the wireless network, 252 Fixed dialing, 50
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
Delete a media file or folder, 131 Delete a message, 67
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Help
Quick Help
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate, or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.
Related topics
Reconcile email messages over the wireless network, 16
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
Synchronize organizer data over the wireless network, 16
The time on my device is incorrect
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Time.
4. On the Date/Time screen, try performing one of the following actions:
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
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Help
• If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your device. To update the time zone data, press the Menu key. Click Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try performing the following actions:
• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you are in a Wi-Fi coverage area.
• If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually.
• Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
• If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent the Hotspot browser from appearing or might restrict you from using the Hotspot browser to browse web pages.
• If you are using the Push Button Setup method, verify that the network access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one network access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
Quick Help
I cannot pair with a Bluetooth enabled device
Try performing the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. In particular, many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the Manage Connections icon. Click Set Up Bluetooth. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for two minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the Manage Connections icon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save.
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Help

Design your device Home screen

Discover applications and indicators, and design and organize your Home screen.
Home screen design and organization
Switch themes
1. From the Home screen, press the Menu key.
2. Click Options.
3. Click Theme Options.
4. Click a theme.
5. To change the layout of the theme, in the Set Home Screen Layout section, click an option.
6. Click Save.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Browse to a picture.
4. Click Set As Wallpaper.
Quick Help
Add an application folder
1. On the Home screen, press the Menu key.
2. Click Add Folder.
3. Type a name for the folder.
4. Click Add.
Change an application folder
You can only rename application folders that you create.
1. On the Home screen, highlight an application folder.
2. Press the Menu key.
3. Click Edit Folder.
4. Change the folder information.
5. Click Save.
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the Menu key.
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Help
3. Perform one of the following actions:
• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new location. Click the trackpad.
• To move the application icon into an application folder, click Move to folder. Click an application folder.
• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Hide an application icon
Depending on your theme, you might not be able to hide some application icons.
1. On the Home screen, highlight an application icon.
2. Press the Menu key.
3. Click Hide.
To view a hidden application, press the Menu key. Click Show All.
Delete an application folder
1. On the Home screen, highlight an application folder.
2. Press the Menu key.
3. Click Delete.
Quick Help
Call options from the Home screen
Use shortcut keys on the Home screen
By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Dial From Home Screen field to No.
6. Press the Menu key.
7. Click Save.
To dial phone numbers from the Home screen, change the Dial From Home Screen field to Yes.

Personalize your device

Make your BlackBerry® device your own by setting preferred options and adding your personal information.
24
Help
Automatic shutoff and lock settings
Set a device password
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. Set the Password field to Enabled.
4. Click Set Password.
5. Type a password.
6. Press the Menu key.
7. Click Save.
To turn off the BlackBerry® device password, set the Password field to Disabled.
Set your device to turn on and turn off automatically
1. On the Home screen or in a folder, click the Options icon.
2. Click Auto On/Off.
3. Set the Weekday field to Enabled.
4. Specify the times when the BlackBerry® device should turn on and off on weekdays.
5. Set the Weekend field to Enabled.
6. Specify the times when the device should turn on and off on weekends.
7. Press the Menu key.
8. Click Save.
Quick Help
Navigation and typing
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the font fields.
4. Press the Menu key.
5. Click Save.
Change the typing input language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language.
3. Change the Input Language field.
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Help
4. Press the Menu key.
5. Click Save.
Quick Help
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Rate field.
4. Press the Menu key.
5. Click Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Horizontal Sensitivity and Vertical Sensitivity fields.
4. Press the Menu key.
5. Click Save.
Assign an application to a Convenience key
Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields.
4. Press the Menu key.
5. Click Save.
Owner information and email signature
Set owner information
Owner information appears on your BlackBerry® device screen when the device is locked.
1. On the Home screen or in a folder, click the Options icon.
2. Click Owner.
3. Type your contact information.
4. Press the Menu key.
5. Click Save.
Add a signature to your work email messages
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
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Help
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Set the Use Auto Signature field to Yes.
7. In the text box that appears, type a signature.
8. Press the Menu key.
9. Click Save.
Your signature is added to email messages after you send them.
Contacts
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the
5. Click Save.
key.
Quick Help
Change the caller ID picture for a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Edit.
5. Highlight the caller ID picture.
6. Press the Menu key.
7. Click Replace Picture.
8. Highlight a picture.
9. Press the Menu key.
10. Click Select.
11. Center the picture in the box.
12. Press the Menu key.
13. Click Crop and Save.
Phone
27
Help
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Default Call Volume field.
6. Press the Menu key.
7. Click Save.
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click a ring tone.
5. Press the Menu key.
6. Click Save.
Quick Help
Create a custom sound profile
1. On the Home screen, click the Sounds icon.
2. Click Edit Profiles.
3. Click Add Custom Profile.
4. Type a name for the profile.
5. Click an application or item.
6. Set the notification information.
7. Press the Menu key.
8. Click Save.
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click the Ring Tones icon.
3. Press the Menu key.
4. Click Download Ring Tones.
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