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RCN70UW
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BlackBerry RCN70UW, RCM70UW User Manual

BlackBerry Bold Series
Version: 5.1
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWD-643449-0501042425-001
Contents
Feature availability..................................................................................................................................................................................................................................... 9
Start using your device.............................................................................................................................................................................................................................. 10
Navigation and typing............................................................................................................................................................................................................................... 10
Troubleshooting basics.............................................................................................................................................................................................................................. 14
Shortcuts..................................................................................................................................................................................................................................................... 17
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 17
Phone shortcuts.......................................................................................................................................................................................................................................... 17
Message shortcuts..................................................................................................................................................................................................................................... 18
File and attachment shortcuts.................................................................................................................................................................................................................. 18
Camera and video camera shortcuts....................................................................................................................................................................................................... 19
Media shortcuts.......................................................................................................................................................................................................................................... 19
Browser shortcuts....................................................................................................................................................................................................................................... 20
Calendar shortcuts..................................................................................................................................................................................................................................... 20
Typing shortcuts......................................................................................................................................................................................................................................... 21
Search shortcuts......................................................................................................................................................................................................................................... 21
Map shortcuts............................................................................................................................................................................................................................................. 21
Phone........................................................................................................................................................................................................................................................... 23
Phone basics............................................................................................................................................................................................................................................... 23
Emergency calls.......................................................................................................................................................................................................................................... 26
Volume......................................................................................................................................................................................................................................................... 26
Voice mail.................................................................................................................................................................................................................................................... 27
Speed dial.................................................................................................................................................................................................................................................... 28
Voice dialing............................................................................................................................................................................................................................................... 28
Conference calls......................................................................................................................................................................................................................................... 31
Call logs....................................................................................................................................................................................................................................................... 32
Call waiting................................................................................................................................................................................................................................................. 34
Call forwarding........................................................................................................................................................................................................................................... 34
Call blocking............................................................................................................................................................................................................................................... 35
Fixed dialing................................................................................................................................................................................................................................................ 35
Smart dialing.............................................................................................................................................................................................................................................. 37
TTY support................................................................................................................................................................................................................................................. 38
Multiple phone numbers........................................................................................................................................................................................................................... 39
Phone options............................................................................................................................................................................................................................................. 40
Phone shortcuts.......................................................................................................................................................................................................................................... 42
Phone troubleshooting.............................................................................................................................................................................................................................. 42
Messages..................................................................................................................................................................................................................................................... 45
Message basics........................................................................................................................................................................................................................................... 45
Email messages.......................................................................................................................................................................................................................................... 50
PIN messages............................................................................................................................................................................................................................................. 60
SMS text messages.................................................................................................................................................................................................................................... 61
MMS messages........................................................................................................................................................................................................................................... 65
Message list options.................................................................................................................................................................................................................................. 68
S/MIME-protected messages................................................................................................................................................................................................................... 73
PGP protected messages.......................................................................................................................................................................................................................... 80
Message troubleshooting.......................................................................................................................................................................................................................... 86
Files and attachments............................................................................................................................................................................................................................... 90
File and attachment basics....................................................................................................................................................................................................................... 90
Managing files and attachments............................................................................................................................................................................................................. 93
Documents.................................................................................................................................................................................................................................................. 94
Spreadsheets.............................................................................................................................................................................................................................................. 95
Media files................................................................................................................................................................................................................................................... 96
Presentations.............................................................................................................................................................................................................................................. 96
vCard contact attachments....................................................................................................................................................................................................................... 97
File and attachment shortcuts.................................................................................................................................................................................................................. 97
Attachment troubleshooting..................................................................................................................................................................................................................... 98
Camera and video camera........................................................................................................................................................................................................................ 99
Take a picture............................................................................................................................................................................................................................................. 99
Pan a picture............................................................................................................................................................................................................................................... 99
Zoom in to or out from a picture.............................................................................................................................................................................................................. 99
Record a video............................................................................................................................................................................................................................................ 100
Camera and video camera shortcuts....................................................................................................................................................................................................... 101
Camera and video camera troubleshooting............................................................................................................................................................................................ 102
Media........................................................................................................................................................................................................................................................... 103
Playing media files and recording voice notes....................................................................................................................................................................................... 105
Viewing pictures......................................................................................................................................................................................................................................... 111
Managing pictures..................................................................................................................................................................................................................................... 113
Media card and mass storage mode options.......................................................................................................................................................................................... 114
Browser........................................................................................................................................................................................................................................................ 119
Browser bookmarks.................................................................................................................................................................................................................................... 122
Web feeds.................................................................................................................................................................................................................................................... 124
Browser options.......................................................................................................................................................................................................................................... 126
Browser push.............................................................................................................................................................................................................................................. 132
Browser shortcuts....................................................................................................................................................................................................................................... 133
Date, time, and alarm................................................................................................................................................................................................................................ 135
Set the date and time................................................................................................................................................................................................................................ 135
Get the date and time from the wireless network automatically......................................................................................................................................................... 135
Change what appears on the display when your device is charging................................................................................................................................................... 135
Change the clock face............................................................................................................................................................................................................................... 136
Display a second time zone...................................................................................................................................................................................................................... 136
Turn on bedside clock mode..................................................................................................................................................................................................................... 136
Set options for bedside clock mode......................................................................................................................................................................................................... 136
Turn on the alarm....................................................................................................................................................................................................................................... 137
Silence the alarm....................................................................................................................................................................................................................................... 137
Change alarm notification options.......................................................................................................................................................................................................... 137
Use the stopwatch..................................................................................................................................................................................................................................... 137
Personal organizer..................................................................................................................................................................................................................................... 139
Calendar...................................................................................................................................................................................................................................................... 145
Tasks............................................................................................................................................................................................................................................................ 157
Memos......................................................................................................................................................................................................................................................... 160
Calculator.................................................................................................................................................................................................................................................... 163
Notifications............................................................................................................................................................................................................................................... 164
Notification basics..................................................................................................................................................................................................................................... 164
Accessibility options.................................................................................................................................................................................................................................. 166
LED notification.......................................................................................................................................................................................................................................... 167
Notifications troubleshooting................................................................................................................................................................................................................... 168
Typing.......................................................................................................................................................................................................................................................... 169
Typing basics.............................................................................................................................................................................................................................................. 169
Spelling checker......................................................................................................................................................................................................................................... 173
Custom dictionary...................................................................................................................................................................................................................................... 175
AutoText...................................................................................................................................................................................................................................................... 177
Typing shortcuts......................................................................................................................................................................................................................................... 178
Typing troubleshooting............................................................................................................................................................................................................................. 179
Language..................................................................................................................................................................................................................................................... 180
Delete a display language......................................................................................................................................................................................................................... 180
Switch typing input methods.................................................................................................................................................................................................................... 181
Change the input options for SureType technology.............................................................................................................................................................................. 181
Change the voice dialing language......................................................................................................................................................................................................... 181
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 181
Change the shortcut for switching typing input languages................................................................................................................................................................. 182
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 182
Change the display options for contacts................................................................................................................................................................................................. 182
Display and keyboard................................................................................................................................................................................................................................ 184
Keyboard options....................................................................................................................................................................................................................................... 187
Accessibility options.................................................................................................................................................................................................................................. 189
Display troubleshooting............................................................................................................................................................................................................................ 189
Search.......................................................................................................................................................................................................................................................... 191
Messages, attachments, and web pages................................................................................................................................................................................................. 191
Search shortcuts......................................................................................................................................................................................................................................... 195
Synchronization.......................................................................................................................................................................................................................................... 196
About synchronization............................................................................................................................................................................................................................... 196
Reconcile email messages over the wireless network........................................................................................................................................................................... 196
Delete email messages over the wireless network................................................................................................................................................................................ 196
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 197
Synchronize organizer data over the wireless network......................................................................................................................................................................... 197
About synchronization conflicts............................................................................................................................................................................................................... 197
Manage email reconciliation conflicts..................................................................................................................................................................................................... 198
Manage data synchronization conflicts................................................................................................................................................................................................... 198
Delete all device data................................................................................................................................................................................................................................ 199
Empty the deleted items folder on your computer from your device................................................................................................................................................... 199
Synchronization troubleshooting............................................................................................................................................................................................................. 199
Bluetooth technology................................................................................................................................................................................................................................ 201
Bluetooth technology basics..................................................................................................................................................................................................................... 201
Bluetooth technology options................................................................................................................................................................................................................... 203
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 207
GPS technology.......................................................................................................................................................................................................................................... 208
About GPS technology.............................................................................................................................................................................................................................. 208
Get your GPS location............................................................................................................................................................................................................................... 208
Turn off location aiding............................................................................................................................................................................................................................. 208
Prevent others from tracking your location............................................................................................................................................................................................ 209
GPS technology troubleshooting............................................................................................................................................................................................................. 209
Maps............................................................................................................................................................................................................................................................ 210
Map basics.................................................................................................................................................................................................................................................. 210
Navigation................................................................................................................................................................................................................................................... 212
Maps bookmarks........................................................................................................................................................................................................................................ 213
Map options................................................................................................................................................................................................................................................ 214
Map shortcuts............................................................................................................................................................................................................................................. 215
Maps troubleshooting................................................................................................................................................................................................................................ 216
BlackBerry Messenger............................................................................................................................................................................................................................... 217
Contacts...................................................................................................................................................................................................................................................... 217
Groups......................................................................................................................................................................................................................................................... 218
Conversations............................................................................................................................................................................................................................................. 219
Availability................................................................................................................................................................................................................................................... 222
Applications................................................................................................................................................................................................................................................ 224
Switch applications.................................................................................................................................................................................................................................... 224
Add, update, or return to the previous version of an application using the application center....................................................................................................... 224
Add an application..................................................................................................................................................................................................................................... 224
View properties for an application........................................................................................................................................................................................................... 224
Delete a third-party application............................................................................................................................................................................................................... 225
Receive a device password prompt before you add an application..................................................................................................................................................... 225
View the size of an application database................................................................................................................................................................................................ 225
Check for application updates.................................................................................................................................................................................................................. 225
About updating the BlackBerry Device Software................................................................................................................................................................................... 226
Prerequisites: Updating the BlackBerry Device Software over the wireless network....................................................................................................................... 226
Update the BlackBerry Device Software................................................................................................................................................................................................. 226
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 226
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 227
Application troubleshooting..................................................................................................................................................................................................................... 227
Wireless network coverage....................................................................................................................................................................................................................... 228
Turn off the connection to the wireless network.................................................................................................................................................................................... 228
Network connection indicators................................................................................................................................................................................................................ 228
Turn on wireless coverage notification.................................................................................................................................................................................................... 229
Change the connection speed for the wireless network....................................................................................................................................................................... 229
About the preferred wireless network list............................................................................................................................................................................................... 229
Add a wireless network to the preferred wireless network list............................................................................................................................................................. 230
Change the order of preferred wireless networks.................................................................................................................................................................................. 230
Delete a wireless network from the preferred wireless network list.................................................................................................................................................... 230
Turn off data service.................................................................................................................................................................................................................................. 231
About roaming............................................................................................................................................................................................................................................ 231
Switch wireless networks manually......................................................................................................................................................................................................... 231
Verify the status of network connections and services......................................................................................................................................................................... 232
About wireless coverage indicators......................................................................................................................................................................................................... 232
Wi-Fi connection settings......................................................................................................................................................................................................................... 233
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 236
Switch wireless networks manually......................................................................................................................................................................................................... 238
Verify the status of network connections and services......................................................................................................................................................................... 239
Wireless network coverage troubleshooting........................................................................................................................................................................................... 239
Power, battery, and memory..................................................................................................................................................................................................................... 241
Turn off your device................................................................................................................................................................................................................................... 241
Set your device to turn on and turn off automatically........................................................................................................................................................................... 241
Reset the device......................................................................................................................................................................................................................................... 241
Check the battery power level.................................................................................................................................................................................................................. 241
Extend battery life...................................................................................................................................................................................................................................... 241
Format the device memory or a media card........................................................................................................................................................................................... 242
View the amount of available memory.................................................................................................................................................................................................... 242
Best practice: Optimizing your device performance.............................................................................................................................................................................. 242
SIM card...................................................................................................................................................................................................................................................... 244
About the SIM card phone book............................................................................................................................................................................................................... 244
Add a contact to your SIM card................................................................................................................................................................................................................ 244
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 244
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 244
Change a SIM card contact...................................................................................................................................................................................................................... 245
Delete a SIM card contact........................................................................................................................................................................................................................ 245
Store SMS text messages on your SIM card........................................................................................................................................................................................... 245
About SIM card security............................................................................................................................................................................................................................ 246
Protect your SIM card with a PIN code................................................................................................................................................................................................... 246
Change the SIM card PIN code................................................................................................................................................................................................................ 246
Change the display name for a phone number...................................................................................................................................................................................... 246
Security........................................................................................................................................................................................................................................................ 247
Security basics............................................................................................................................................................................................................................................ 247
Password keeper........................................................................................................................................................................................................................................ 248
Encryption................................................................................................................................................................................................................................................... 251
Memory cleaning........................................................................................................................................................................................................................................ 253
Certificates.................................................................................................................................................................................................................................................. 255
PGP keys..................................................................................................................................................................................................................................................... 261
Certificate servers...................................................................................................................................................................................................................................... 266
Key stores.................................................................................................................................................................................................................................................... 268
Smart cards................................................................................................................................................................................................................................................. 271
Software tokens.......................................................................................................................................................................................................................................... 275
VPN settings............................................................................................................................................................................................................................................... 275
About security self-tests............................................................................................................................................................................................................................ 276
Verify security software............................................................................................................................................................................................................................. 277
Third-party application control................................................................................................................................................................................................................ 277
Security troubleshooting........................................................................................................................................................................................................................... 280
Service books and diagnostic reports...................................................................................................................................................................................................... 282
Service books.............................................................................................................................................................................................................................................. 282
Diagnostic reports...................................................................................................................................................................................................................................... 283
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 284
BrickBreaker................................................................................................................................................................................................................................................ 287
About BrickBreaker.................................................................................................................................................................................................................................... 287
BrickBreaker capsules................................................................................................................................................................................................................................ 287
BrickBreaker scoring.................................................................................................................................................................................................................................. 288
Play BrickBreaker....................................................................................................................................................................................................................................... 288
Adjust the volume...................................................................................................................................................................................................................................... 288
Set the paddle speed................................................................................................................................................................................................................................. 288
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 289
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 289
Word Mole game........................................................................................................................................................................................................................................ 290
Word Mole game basics............................................................................................................................................................................................................................. 290
Single-player games.................................................................................................................................................................................................................................. 291
Multiplayer games..................................................................................................................................................................................................................................... 292
Word Mole game troubleshooting............................................................................................................................................................................................................ 293
Glossary....................................................................................................................................................................................................................................................... 294
Legal notice................................................................................................................................................................................................................................................. 299
User Guide

Feature availability

Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Find more information

• To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.
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User Guide

Start using your device

Start using your device
Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen, in the Setup folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
1. On the Home screen or in the Setup folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
• I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device using the BlackBerry® Internet Service. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications.
• I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation email message.

Navigation and typing

About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key
10
• view more applications on the Home screen
• open the menu in an application
User Guide
Key Actions
• select a highlighted menu item
Escape key
• move back a screen
• close a menu
Move around the screen
• To move the cursor in any direction and highlight items, roll the trackball.
• To select an item or open a link, click (press) the trackball.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the key.

BlackBerry basics

Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the key.
BlackBerry basics
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 140
Change your ring tone
When the All Alerts Off sound profile is active, you cannot change your ring tone.
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ringtone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ringtone field, click Browse. Navigate to a folder that contains ring tones. Click a ring
tone.
5. Press the Menu key.
6. Click Save.
11
User Guide
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
5. Type a message.
6. Press the
7. Click Send.
Related topics
Search for contacts in your organization's address book, 140 Mailing lists, 142
key.
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the
7. Click Send.
Related topics
Mailing lists, 142
key.
BlackBerry basics
Add a contact
1. In the contact list, click Add Contact.
2. Type the contact information.
3. Press the key.
4. Click Save.
12
User Guide
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the
7. Click Save.
Related topics
Turn off your device, 241
key.
Take a picture
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
1. On the Home screen, click the Camera icon.
2. In the camera, if necessary, perform the following actions:
• To zoom in to or out from a subject, roll the trackball up or down.
• To lock the focus on a subject, press the Right Convenience key halfway.
3. To take a picture, click the trackball.
BlackBerry basics
Note: The approximate number of pictures that you can save to the BlackBerry® device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you might be able to insert a media card into your device to save more pictures.
Related topics
View a picture, 111
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Camera icon.
2. In the video camera, click the trackball.
3. To pause recording, click the trackball again.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen.
Related topics
Play a media file, 105
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
13
User Guide
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. Roll the trackball over the text beside the alarm time to highlight On or Weekdays.
4. Press the Escape key.
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 241
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
Related topics
Turn on Bluetooth technology, 201

Troubleshooting basics

Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
14
User Guide
Troubleshooting basics
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 35 Call blocking, 35 Call forwarding, 34 Switch the active phone number, 40
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in the Setup folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry® Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
• If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi­Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off data service, 231 Turn off the connection to the wireless network, 228 Network connection indicators, 228 Change an email message filter, 54
15
User Guide
Forward messages from a specific email message folder to your device, 51
Troubleshooting basics
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Fixed dialing, 35 Turn off the connection to the wireless network, 228
I cannot save pictures or videos
Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a picture or video on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.
Related topics
Delete a message, 50 Delete a picture or picture folder, 114 Delete a media file, 110
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
16
User Guide

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To view more applications on the Home screen, press the Menu key.
• To open a menu in any application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, press and hold the Menu key. Click an application.
• To switch between the active notification profile and the Vibrate notification profile, hold the Q key.
• To delete a highlighted item, press the Backspace/Delete key.
Shortcuts

Phone shortcuts

• To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
• To check your voice mail, press and hold 1.
• To send an incoming call to voice mail when your device is inserted in a holster, press and hold the Volume Down key.
• To view your contact list in the phone application, press and hold the Send key.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the O key.
• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key again.
• To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the Speakerphone key again.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
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User Guide

Message shortcuts

Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all in an email message or a PIN message, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages and received call logs, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.

File and attachment shortcuts

• To search for text in a file or an attachment, press F.
• To move to the last cursor position after closing and reopening a file or an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
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User Guide
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H again.
In a presentation
• To switch presentation views, press M.
• To move to the next slide when viewing a presentation in slide view, press N.
• To move to the previous slide when viewing a presentation in slide view, press P.
• To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view, press G.

Camera and video camera shortcuts

Camera and video camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To play the next song in a playlist, press and hold the Volume Up key.
• To play the previous song in a playlist, press and hold the Volume Down key.
• To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To rotate a picture, press L.
• To fit a picture to the screen size, press 1.
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User Guide

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, press and hold the Escape key.
On a web page
• To switch between Column view and Page view, press Z.
• To zoom in to a web page, press I.
• To zoom out from a web page, press O.
• To move to a specific web page, press G.
• To return to the home page, press H.
• To turn on support for JavaScript, press J.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press Y.
• To refresh a web page, press R.
• To view the web page address for a link, highlight a link. Press L.
• To view the web page address for a web page, press P.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press U. To view the banner, press U.
• To open the browser options, in the browser, press S.
Browser shortcuts
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
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User Guide
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.

Typing shortcuts

Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message, press S.
• To search for text in an attachment or on a web page, press F.
• To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press F.

Map shortcuts

• To zoom in to a map, press I.
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User Guide
Map shortcuts
• To zoom out from a map, press O.
• To move to the next direction on a route, press N.
• To move to the previous direction on a route, press P.
• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.
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User Guide

Phone

Phone basics

Find your phone number
Perform one of the following actions:
• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Related topics
About multiple phone numbers, 39
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the
key.
Phone
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 140
Answer a call
Press the Send key.
To end a call, press the End key.
Related topics
Change your ring tone, 11
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
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User Guide
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Change your ring tone
When the All Alerts Off sound profile is active, you cannot change your ring tone.
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ringtone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ringtone field, click Browse. Navigate to a folder that contains ring tones. Click a ring
tone.
5. Press the Menu key.
6. Click Save.
Mute a call
During a call, press the Mute key.
Phone basics
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the Speakerphone key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
To turn off the speakerphone, press the Speakerphone key again.
Related topics
Bluetooth technology, 201
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User Guide
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 40
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.
For more information about using the headset, see the documentation that came with your headset.
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User Guide

Emergency calls

Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your keyboard is locked, type the emergency number. Press the Send key.
• If your device is locked, press the Menu key. Click Emergency Call. Click Yes.

Volume

Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
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User Guide
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Voice mail

Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
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User Guide

Speed dial

Speed dial
Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
• To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
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