Blackberry Bold 9780 - v6.0 User Guide

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Blackberry Bold 9780 - v6.0 User Guide

BlackBerry Bold 9780

Smartphone

User Guide

Version: 6.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-941426-0606105146-001

Contents

 

Quick Help..........................................................................................................................................................................................................

9

Top 10.................................................................................................................................................................................................................

9

Getting to know your smartphone.....................................................................................................................................................................

13

Tips.....................................................................................................................................................................................................................

19

Make it yours......................................................................................................................................................................................................

25

Shortcuts............................................................................................................................................................................................................

32

Phone shortcuts.................................................................................................................................................................................................

32

Message shortcuts..............................................................................................................................................................................................

32

File and attachment shortcuts...........................................................................................................................................................................

33

Typing shortcuts.................................................................................................................................................................................................

34

Media shortcuts.................................................................................................................................................................................................

35

Browser shortcuts..............................................................................................................................................................................................

36

Calendar shortcuts.............................................................................................................................................................................................

37

Search shortcuts.................................................................................................................................................................................................

38

Map shortcuts....................................................................................................................................................................................................

38

Troubleshooting: Shortcuts................................................................................................................................................................................

38

Phone.................................................................................................................................................................................................................

40

Phone basics.......................................................................................................................................................................................................

40

Emergency calls..................................................................................................................................................................................................

43

Volume...............................................................................................................................................................................................................

43

Voice mail...........................................................................................................................................................................................................

44

Speed dial...........................................................................................................................................................................................................

46

Call waiting, call forwarding, and call blocking...................................................................................................................................................

47

Fixed dialing and smart dialing...........................................................................................................................................................................

49

Conference calls.................................................................................................................................................................................................

51

Call logs...............................................................................................................................................................................................................

52

Multiple phone numbers....................................................................................................................................................................................

53

Phone options....................................................................................................................................................................................................

54

Phone shortcuts.................................................................................................................................................................................................

57

Troubleshooting: Phone.....................................................................................................................................................................................

57

Voice commands................................................................................................................................................................................................

60

Perform an action using a voice command........................................................................................................................................................

60

Available voice commands.................................................................................................................................................................................

60

Change the language for voice commands........................................................................................................................................................

61

Turn off choice lists for voice commands...........................................................................................................................................................

61

Change the options for voice prompts...............................................................................................................................................................

61

Improve voice recognition..................................................................................................................................................................................

62

Troubleshooting: Voice dialing...........................................................................................................................................................................

62

Messages............................................................................................................................................................................................................

63

Email...................................................................................................................................................................................................................

63

PIN messages......................................................................................................................................................................................................

79

Text messages....................................................................................................................................................................................................

84

Security options for messages............................................................................................................................................................................

92

Attachments.......................................................................................................................................................................................................

93

S/MIME-protected messages.............................................................................................................................................................................

95

IBM Lotus Notes native encrypted messages.....................................................................................................................................................

101

PGP protected messages....................................................................................................................................................................................

102

Message shortcuts..............................................................................................................................................................................................

108

File and attachment shortcuts...........................................................................................................................................................................

109

Troubleshooting: Messages................................................................................................................................................................................

110

Files....................................................................................................................................................................................................................

115

File basics...........................................................................................................................................................................................................

115

Managing files and attachments........................................................................................................................................................................

117

File and attachment shortcuts...........................................................................................................................................................................

120

Troubleshooting: Attachments...........................................................................................................................................................................

121

Media.................................................................................................................................................................................................................

122

Music..................................................................................................................................................................................................................

122

Podcasts.............................................................................................................................................................................................................

125

Videos.................................................................................................................................................................................................................

127

Video camera.....................................................................................................................................................................................................

128

Camera...............................................................................................................................................................................................................

130

Pictures...............................................................................................................................................................................................................

132

Voice notes.........................................................................................................................................................................................................

134

Ring tones...........................................................................................................................................................................................................

135

Media storage....................................................................................................................................................................................................

137

Transferring and downloading media files.........................................................................................................................................................

140

Supported audio and video file formats.............................................................................................................................................................

142

Media shortcuts.................................................................................................................................................................................................

142

Troubleshooting: Media.....................................................................................................................................................................................

143

Ring tones, sounds, and alerts............................................................................................................................................................................

146

About ring tones, sounds, and alerts..................................................................................................................................................................

146

Change your ring tone, notifiers, or reminders..................................................................................................................................................

146

Add or delete a custom profile...........................................................................................................................................................................

147

Add a contact alert.............................................................................................................................................................................................

147

Silence your device.............................................................................................................................................................................................

147

Flashing LED........................................................................................................................................................................................................

148

Change alarm notification options.....................................................................................................................................................................

148

Turn on or turn off event sounds.......................................................................................................................................................................

149

Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................

149

Browser..............................................................................................................................................................................................................

150

Browser basics....................................................................................................................................................................................................

150

Browser bookmarks............................................................................................................................................................................................

153

RSS feeds............................................................................................................................................................................................................

154

Browser options.................................................................................................................................................................................................

155

Browser security.................................................................................................................................................................................................

157

Browser push......................................................................................................................................................................................................

159

Browser shortcuts..............................................................................................................................................................................................

160

Troubleshooting: Browser..................................................................................................................................................................................

161

Calendar.............................................................................................................................................................................................................

163

Calendar basics...................................................................................................................................................................................................

163

Meetings.............................................................................................................................................................................................................

164

Conference call meetings...................................................................................................................................................................................

166

Synchronizing calendar.......................................................................................................................................................................................

168

Calendar options................................................................................................................................................................................................

170

Calendar shortcuts.............................................................................................................................................................................................

171

Troubleshooting: Calendar.................................................................................................................................................................................

172

Contacts..............................................................................................................................................................................................................

174

Contact basics.....................................................................................................................................................................................................

174

Customizing contacts.........................................................................................................................................................................................

175

Synchronizing contacts.......................................................................................................................................................................................

177

Personal distribution lists...................................................................................................................................................................................

179

Multiple contact lists..........................................................................................................................................................................................

180

Contact list options.............................................................................................................................................................................................

180

Troubleshooting: Contacts.................................................................................................................................................................................

181

Clock...................................................................................................................................................................................................................

183

Set the date and time.........................................................................................................................................................................................

183

Change what appears on the screen when your device is charging...................................................................................................................

183

Change the clock face.........................................................................................................................................................................................

183

Display a second time zone on the clock............................................................................................................................................................

184

Turn on the alarm...............................................................................................................................................................................................

184

Silence the alarm................................................................................................................................................................................................

184

Change alarm notification options.....................................................................................................................................................................

184

Turn on bedside clock mode..............................................................................................................................................................................

185

Set options for bedside clock mode...................................................................................................................................................................

185

Use the stopwatch..............................................................................................................................................................................................

185

Use the timer......................................................................................................................................................................................................

185

Change timer notification options......................................................................................................................................................................

186

Troubleshooting: Clock.......................................................................................................................................................................................

186

Tasks and memos...............................................................................................................................................................................................

187

Create a task or memo.......................................................................................................................................................................................

187

Send a task or memo..........................................................................................................................................................................................

187

Change or delete a task or memo......................................................................................................................................................................

187

Change the status of a task................................................................................................................................................................................

187

Hide completed tasks.........................................................................................................................................................................................

188

Show tasks in the calendar.................................................................................................................................................................................

188

Synchronizing tasks and memos.........................................................................................................................................................................

188

About categories................................................................................................................................................................................................

190

Categorize a contact, task, or memo..................................................................................................................................................................

190

Create a category for contacts, tasks, or memos...............................................................................................................................................

190

Turn off the prompt that appears before you delete items...............................................................................................................................

191

Typing.................................................................................................................................................................................................................

192

Typing basics......................................................................................................................................................................................................

192

Typing input methods........................................................................................................................................................................................

193

Typing options....................................................................................................................................................................................................

193

Spelling checker..................................................................................................................................................................................................

194

Custom dictionary..............................................................................................................................................................................................

195

Word Substitution..............................................................................................................................................................................................

196

Typing shortcuts.................................................................................................................................................................................................

197

Troubleshooting: Typing.....................................................................................................................................................................................

198

Keyboard............................................................................................................................................................................................................

199

Assign an application to a Convenience key.......................................................................................................................................................

199

Change the default currency symbol..................................................................................................................................................................

199

Set the cursor speed...........................................................................................................................................................................................

199

Turn on key tones...............................................................................................................................................................................................

199

Set the trackpad sensitivity................................................................................................................................................................................

200

Turn off trackpad sounds...................................................................................................................................................................................

200

Troubleshooting: Keyboard................................................................................................................................................................................

200

Language............................................................................................................................................................................................................

201

About typing input languages............................................................................................................................................................................

201

Change the language..........................................................................................................................................................................................

201

Use a shortcut for switching typing input languages when you are typing........................................................................................................

201

Add a display language.......................................................................................................................................................................................

202

Delete a language...............................................................................................................................................................................................

202

Troubleshooting: Language................................................................................................................................................................................

202

Screen display.....................................................................................................................................................................................................

203

Set options for backlighting................................................................................................................................................................................

203

Use a picture as your device wallpaper..............................................................................................................................................................

203

Change the display font......................................................................................................................................................................................

203

Organizing applications on the Home screen.....................................................................................................................................................

204

Add a message that appears when your device is locked..................................................................................................................................

205

Use grayscale or reverse contrast for the screen display...................................................................................................................................

205

Turn on flashing LED notification for wireless coverage....................................................................................................................................

205

Themes...............................................................................................................................................................................................................

205

Troubleshooting: Display....................................................................................................................................................................................

206

GPS technology...................................................................................................................................................................................................

207

About GPS technology........................................................................................................................................................................................

207

Turn on GPS technology.....................................................................................................................................................................................

207

Set the GPS receiver that you use to track your movement..............................................................................................................................

207

Get your GPS location........................................................................................................................................................................................

208

Prevent others from tracking your location.......................................................................................................................................................

208

Turn off location aiding......................................................................................................................................................................................

208

Troubleshooting: GPS technology......................................................................................................................................................................

209

Maps...................................................................................................................................................................................................................

210

Map basics..........................................................................................................................................................................................................

210

Map options.......................................................................................................................................................................................................

213

Map shortcuts....................................................................................................................................................................................................

213

Troubleshooting: Maps......................................................................................................................................................................................

214

Applications........................................................................................................................................................................................................

215

About multitasking.............................................................................................................................................................................................

215

Keep an application running in the background and switch to another application.........................................................................................

215

Close an application so that it is not running in the background.......................................................................................................................

215

About adding applications..................................................................................................................................................................................

216

About social networking applications................................................................................................................................................................

217

About instant messaging applications................................................................................................................................................................

217

Require your device password before adding an application............................................................................................................................

217

Delete an application.........................................................................................................................................................................................

218

View properties for an application.....................................................................................................................................................................

218

View the size of an application database...........................................................................................................................................................

218

Troubleshooting: Applications...........................................................................................................................................................................

218

BlackBerry Device Software...............................................................................................................................................................................

219

About updating the BlackBerry Device Software...............................................................................................................................................

219

Update the BlackBerry Device Software over the wireless network..................................................................................................................

220

Update the BlackBerry Device Software from a web site..................................................................................................................................

220

Update the BlackBerry Device Software using the BlackBerry Desktop Software.............................................................................................

221

Troubleshooting: BlackBerry Device Software...................................................................................................................................................

221

Manage Connections..........................................................................................................................................................................................

222

Manage Connections basics...............................................................................................................................................................................

222

Mobile network..................................................................................................................................................................................................

224

Wi-Fi technology................................................................................................................................................................................................

228

Bluetooth technology.........................................................................................................................................................................................

235

Bluetooth technology basics..............................................................................................................................................................................

235

Bluetooth technology options............................................................................................................................................................................

238

Troubleshooting: Bluetooth technology............................................................................................................................................................

241

Power and battery..............................................................................................................................................................................................

243

Turn off your device...........................................................................................................................................................................................

243

Set your device to turn on and turn off automatically.......................................................................................................................................

243

Reset the device.................................................................................................................................................................................................

243

Check the battery power level...........................................................................................................................................................................

243

Tips: Extending battery life.................................................................................................................................................................................

243

Memory and media cards...................................................................................................................................................................................

245

About media cards.............................................................................................................................................................................................

245

Supported media cards......................................................................................................................................................................................

245

View the amount of available storage space on your device.............................................................................................................................

245

Turn off media card support..............................................................................................................................................................................

245

Repair files stored on your media card or on your device.................................................................................................................................

245

About compression............................................................................................................................................................................................

246

About file encryption..........................................................................................................................................................................................

246

Turn on encryption.............................................................................................................................................................................................

246

Tips: Freeing and conserving storage space.......................................................................................................................................................

247

Troubleshooting: Storage and media cards........................................................................................................................................................

248

Search.................................................................................................................................................................................................................

249

Search for an item..............................................................................................................................................................................................

249

Set the types of items that are included in searches.........................................................................................................................................

249

Search for messages...........................................................................................................................................................................................

249

Message search criteria......................................................................................................................................................................................

250

Do more with your message search results.......................................................................................................................................................

250

Search for text in a message, in a file, or on a webpage....................................................................................................................................

251

View, change, or delete a saved search.............................................................................................................................................................

251

Search for a contact in your organization's address book..................................................................................................................................

251

Search shortcuts.................................................................................................................................................................................................

252

SIM card..............................................................................................................................................................................................................

253

About the SIM card phone book........................................................................................................................................................................

253

Add a contact to your SIM card..........................................................................................................................................................................

253

Copy contacts from your SIM card to your contact list......................................................................................................................................

253

Copy a contact from your contact list to your SIM card.....................................................................................................................................

253

Change or delete a SIM card contact.................................................................................................................................................................

254

Store text messages on your SIM card...............................................................................................................................................................

254

Change the display name for a phone number..................................................................................................................................................

254

About SIM card security.....................................................................................................................................................................................

255

Protect your SIM card with a PIN code...............................................................................................................................................................

255

Change the SIM card PIN code...........................................................................................................................................................................

255

Security...............................................................................................................................................................................................................

256

Security basics....................................................................................................................................................................................................

256

Password Keeper................................................................................................................................................................................................

258

Encryption..........................................................................................................................................................................................................

260

Memory cleaning................................................................................................................................................................................................

262

Certificates.........................................................................................................................................................................................................

263

PGP keys.............................................................................................................................................................................................................

270

Certificate servers..............................................................................................................................................................................................

275

Key store.............................................................................................................................................................................................................

277

Smart cards.........................................................................................................................................................................................................

279

VPN settings.......................................................................................................................................................................................................

282

Verify security software manually......................................................................................................................................................................

284

Third-party application control..........................................................................................................................................................................

284

Troubleshooting: Security..................................................................................................................................................................................

287

Service books and diagnostic reports.................................................................................................................................................................

288

Accept, delete, or restore a service book...........................................................................................................................................................

288

Run a diagnostic report......................................................................................................................................................................................

288

View, submit, or delete a diagnostic report.......................................................................................................................................................

288

Set a default recipient for diagnostic reports.....................................................................................................................................................

289

I cannot run or submit a diagnostic report.........................................................................................................................................................

289

View the version number of the BlackBerry Device Software on your device...................................................................................................

289

Synchronization..................................................................................................................................................................................................

290

About synchronization and reconciliation..........................................................................................................................................................

290

Reconcile email over the wireless network........................................................................................................................................................

290

Delete email on your device and in your email application on your computer.................................................................................................

291

Synchronize organizer data over the wireless network.....................................................................................................................................

291

About synchronization conflicts.........................................................................................................................................................................

291

Manage email reconciliation conflicts................................................................................................................................................................

292

Manage data synchronization conflicts..............................................................................................................................................................

292

About backing up and restoring device data......................................................................................................................................................

292

Empty the deleted items folder on your computer from your device...............................................................................................................

293

Troubleshooting: Synchronization.....................................................................................................................................................................

293

Accessibility options...........................................................................................................................................................................................

295

About accessibility options.................................................................................................................................................................................

295

Screen accessibility options................................................................................................................................................................................

295

Audio and phone accessibility options...............................................................................................................................................................

296

Typing accessibility options................................................................................................................................................................................

298

Calculator...........................................................................................................................................................................................................

300

Use the calculator...............................................................................................................................................................................................

300

Convert a measurement.....................................................................................................................................................................................

300

BrickBreaker.......................................................................................................................................................................................................

301

About BrickBreaker............................................................................................................................................................................................

301

BrickBreaker capsules.........................................................................................................................................................................................

301

BrickBreaker scoring...........................................................................................................................................................................................

302

Play BrickBreaker................................................................................................................................................................................................

302

Adjust the volume..............................................................................................................................................................................................

302

Set the paddle speed..........................................................................................................................................................................................

303

Word Mole game................................................................................................................................................................................................

304

Word Mole game basics.....................................................................................................................................................................................

304

Single-player games............................................................................................................................................................................................

305

Multiplayer games..............................................................................................................................................................................................

306

Troubleshooting: Word Mole.............................................................................................................................................................................

307

Glossary..............................................................................................................................................................................................................

308

Legal notice........................................................................................................................................................................................................

313

User Guide

Quick Help

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.

Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 71

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

To change your ring tone, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

Click a tone.

To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my device rings, 59

9

User Guide

Quick Help

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

To see all your application icons, press the key > Show All.

To hide an application icon, highlight the icon. Press the key > Hide.

To show all hidden application icons, press the key > Show All.

To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Related information

My display changed, 206

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the App World icon. Press the key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

10

User Guide

Quick Help

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key > Options.

For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. Place your cursor in the field that appears.

For a personal email account, click Email Account Management. Click an email account. Press the key > Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

Use a picture as your device wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 206

Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type

File format

 

 

 

Audio

AAC

 

AMR

 

FLAC

 

MP3

 

M4A

 

OGG

11

User Guide

Quick Help

Type

File format

 

 

 

 

WMA

 

WAV

 

 

 

Video

3GP

 

AVI

 

ASF

 

MP4

 

MOV

 

WMV

 

 

 

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/ smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.

Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

1.Connect your device to your computer using a USB cable.

2.Do one of the following:

If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.

If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3.If necessary, type a password. Your device appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related information

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 28

Open, close, or switch between tabs

Do one of the following:

To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

To switch between tabs, in the browser, press the key > Tabs. Click a tab.

To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

12

User Guide

Quick Help

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Select the Wireless Reconcile check box.

5.Press the key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Important keys

Front keys

Key

Name

Actions

 

 

 

 

 

Trackpad

Slide your finger to move around the screen.

 

 

• Press (click) to select an item.

 

 

• Press and hold to open a pop-up menu.

 

 

 

 

 

Menu

Open a menu.

 

 

• Select a highlighted menu item.

 

 

• Press and hold to switch applications quickly.

 

 

 

 

 

Escape

Return to the previous screen.

 

 

Close the menu.

 

 

 

 

 

Send

Make a call.

 

 

Answer a call.

 

 

 

 

 

End/Power

End a call.

 

 

• Return to the Home screen.

13

User Guide

Quick Help

Key

Name

Actions

 

 

 

 

 

• Press and hold to turn on or turn off your BlackBerry® device.

 

 

 

 

Top keys

 

 

 

 

 

 

Key

Name

Actions

 

 

 

 

Lock

Lock your device or keyboard.

 

 

 

 

 

Mute

Mute a call.

 

 

Mute the volume.

 

 

 

 

Side keys

 

 

 

 

 

 

Key

Name

Actions

 

 

 

 

 

Volume

Change the volume.

 

 

• Press and hold to play the next or previous media file.

 

 

• Before you take a picture or record a video, press to zoom in or out.

 

 

 

 

Left Convenience key

• Open the Voice Dialing application.

 

 

• You can also customize this key.

 

 

 

 

 

Right Convenience key

Open the camera.

 

 

Autofocus

 

 

Take a picture.

 

 

• You can also customize this key.

 

 

 

 

Keyboard

 

 

 

 

 

 

Key

Name

Actions

 

 

 

 

Shift

Capitalize letters.

 

 

 

 

Alt

Type the alternate character on a key.

 

 

 

 

Symbol

Open the symbol list.

 

 

 

 

Backspace/Delete

Delete the previous character or a selected item.

 

 

 

 

Enter

Select an item.

 

 

 

 

Speakerphone

Turn on or turn off the speakerphone during a call.

 

 

 

 

14

User Guide

Quick Help

Select commands using pop-up menus

Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.

To open a pop-up menu, click and hold an item on the screen.

To select a command, click the icon.

To see additional commands, click the Full Menu icon.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to

 

access options such as changing your ring tone, setting the

 

alarm, viewing notifications, and turning on or off network

 

connections.

 

 

 

 

 

See all the apps and folders on the Home screen, or minimize

On the navigation bar, click All.

 

your view and view the wallpaper

 

 

 

 

 

 

Switch to another app

Press and hold the

key. Click an app.

 

Note: The other app might still be running in the background.

 

 

Open an app with a convenience key

Press a convenience key on the side of your device.

 

Note: You can customize which app a convenience key opens.

 

 

 

 

Use pop-up menus

Pop-up menus provide common available actions, and appear

 

in the center of the screen. For example, you can use the pop-

 

up menu in a message to file, forward, or reply to the message.

 

To open a pop-up menu, press and hold the trackpad. To select

 

a command, click the trackpad.

 

 

 

Switch to the Favorites, Media, Downloads, and Frequent

On the Home screen, highlight All on the navigation bar and

views

slide your finger on the trackpad right or left.

 

 

Add an app to the Favorites view

Highlight an app on the Home screen or in a folder. Press the

 

key > Mark as Favorite.

 

 

 

 

Change options for the Home screen such as the wallpaper

On the Home screen, press the

key > Options.

 

 

 

 

Related information

Keep an application running in the background and switch to another application, 215

Assign an application to a Convenience key, 199

Change what happens when you type on the Home screen, 26

15

User Guide

Quick Help

Applications

Get started with some of these great applications.

Messages

Send emails, PIN messages, and more.

Text Messages

Send text messages.

Browser

Browse websites.

Media

See saved pictures, play songs, and more.

Camera (if supported)

Take pictures.

Instant Messaging

Chat with friends or colleagues.

Options

Set your device options. You can find more options in each application menu.

Manage Connections

Set up wireless connections, such as a Bluetooth® connection.

Help

Find the user guide here or click Help in a menu.

 

To show or hide an icon, highlight the icon using the trackpad. Press the

key > Show All or Hide.

Status indicators

 

 

 

 

 

Home screen

 

 

 

 

 

new notification

alarm set

 

 

 

 

unopened message count

BBM™

 

 

 

16

User Guide

Quick Help

Home screen

calendar reminder count

social feeds

 

 

missed call count

sending or receiving data

 

 

Wi-Fi® turned on

roaming

 

 

Messages

 

 

 

unopened

opened

 

 

text message

sent message

 

 

attachment

message is sending

 

 

high priority

message not sent

 

 

draft

meeting invite

 

 

Phone

 

 

 

missed call

received call

 

 

placed call

voice mail message

 

 

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Open each item that has this indicator. For example, to remove

 

it from the Messages icon, click the icon.

 

 

 

Remove the unopened message indicator

In the Messages app, do one or more of the following:

 

• Open all of your messages by clicking on them. If you

 

cannot find all of your unopened messages in your inbox,

 

look in your messages folders.

 

 

• Mark a message as opened. Highlight a message. Press the

 

key > Mark Opened.

 

 

• Mark all messages that are prior to a date as opened.

 

Highlight a date field. Press the

key > Mark Prior

 

Opened.

 

 

 

 

17

User Guide

Quick Help

Identify an indicator

• You might be able to identify an indicator by seeing the

 

icon of the application that the indicator refers to. To see

 

a complete list of applications on your device and their

 

icons, on the Home screen or in a folder, click the Options

 

icon. Click Device > Application Management.

 

• For a complete list of BlackBerry® indicators, visit

 

www.blackberry.com/docs/smartphones. Click your

 

device model, and then click the Icons and Indicators

 

guide.

 

 

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as GPS, the camera and video camera, and

 

network connection options are dependent on your device

 

model. To find feature specifications for your device model,

 

visit www.blackberry.com/go/devices.

 

 

Wireless service plan

You must purchase or change your wireless service plan

 

through your wireless service provider.

 

A wireless service plan with phone or voice is required for you

 

to use the phone application and to send and receive text

 

messages.

 

A wireless service plan with data is required for you to use the

 

browser service and instant messaging applications, and to

 

send and receive email messages and PIN messages.

 

For more information about your plan, contact your wireless

 

service provider.

 

 

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address

 

or third-party instant messaging account in order to send and

 

receive email messages, use third-party instant messaging

 

applications, and use some browser options.

 

If you are an individual user, when you set up your email

 

address or instant messaging account, you are associating it

 

with the BlackBerry® Internet Service.

18

User Guide

Quick Help

 

 

If you are a corporate user, your administrator sets up your

 

 

email account by associating it with a BlackBerry® Enterprise

 

 

Server. Your administrator might set options that determine

 

 

the features and settings that are available on your device. To

 

 

view the IT policies that have been set by your administrator,

 

 

on the Home screen or in a folder, click the Options icon. Click

 

 

Security > Security Status Information > View IT Policy.

 

 

 

 

Wireless service provider

Features such as text messaging, location-based services, and

 

 

some phone features are dependent on your wireless service

 

 

provider's offerings. For more information, contact your

 

 

wireless service provider.

 

 

 

 

Wireless network

The wireless network that your device is connected to might

 

 

affect the availability of some features. Depending on your

 

 

wireless service provider and available roaming options,

 

 

different wireless networks are available. Some wireless

 

 

networks do not support features such as call blocking, call

 

 

forwarding, or cell broadcasting. For more information,

 

 

contact your wireless service provider.

 

 

 

Related information

 

BlackBerry Device Software, 219

 

Find more information, 31

 

Check what wireless networks your device connects to, 222

 

Tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen

Some apps are located in folders on your Home screen. Click

a folder to see what apps are inside.

 

 

 

 

 

 

Make all hidden apps visible on the Home screen

On the Home screen, press the

key > Show All. To unhide

 

the app, highlight it and then click Hide to clear the check mark.

 

If Show All does not appear in the menu, there are no apps

 

hidden from view.

 

 

 

Search for an app

On the Home screen, start typing the application name.

 

 

 

19

User Guide

Quick Help

Verify that the app is installed

On the Home screen or in a folder, click the Options icon. Click

 

Device > Application Management. If the app is listed, it is

 

installed on your BlackBerry® device.

 

 

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to

 

access options such as changing your ring tone, setting the

 

alarm, viewing notifications, and turning on or off network

 

connections.

 

 

 

 

 

See all the apps and folders on the Home screen, or minimize

On the navigation bar, click All.

 

your view and view the wallpaper

 

 

 

 

 

 

Switch to another app

Press and hold the

key. Click an app.

 

Note: The other app might still be running in the background.

 

 

Open an app with a convenience key

Press a convenience key on the side of your device.

 

Note: You can customize which app a convenience key opens.

 

 

 

 

Use pop-up menus

Pop-up menus provide common available actions, and appear

 

in the center of the screen. For example, you can use the pop-

 

up menu in a message to file, forward, or reply to the message.

 

To open a pop-up menu, press and hold the trackpad. To select

 

a command, click the trackpad.

 

 

 

Switch to the Favorites, Media, Downloads, and Frequent

On the Home screen, highlight All on the navigation bar and

views

slide your finger on the trackpad right or left.

 

 

Add an app to the Favorites view

Highlight an app on the Home screen or in a folder. Press the

 

key > Mark as Favorite.

 

 

 

 

Change options for the Home screen such as the wallpaper

On the Home screen, press the

key > Options.

 

 

 

 

Related information

Keep an application running in the background and switch to another application, 215

Assign an application to a Convenience key, 199

Change what happens when you type on the Home screen, 26

20

User Guide

Quick Help

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Open each item that has this indicator. For example, to remove

 

it from the Messages icon, click the icon.

 

 

 

Remove the unopened message indicator

In the Messages app, do one or more of the following:

 

• Open all of your messages by clicking on them. If you

 

cannot find all of your unopened messages in your inbox,

 

look in your messages folders.

 

 

• Mark a message as opened. Highlight a message. Press the

 

key > Mark Opened.

 

 

• Mark all messages that are prior to a date as opened.

 

Highlight a date field. Press the

key > Mark Prior

 

Opened.

 

 

 

Identify an indicator

• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® device to turn on and turn off

On the Home screen or in a folder, click the Options icon. Click

automatically.

Device > Auto On/Off.

21

User Guide

Quick Help

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.

Set backlighting to remain on for a shorter period of time, and

On the Home screen or in a folder, click the Options icon. Click

lower its brightness

Display > Screen Display.

 

 

 

 

Turn off network connections you aren't using

On the Home screen, click the connections area at the top of

 

the screen, or click the Manage Connections icon. Click a

 

network connection to clear the check box.

 

 

 

 

 

Close apps when you are finished with them.

In an app, press the

key > Close.

 

When you switch from one app to another, some apps, such

 

 

 

as the Browser app or the Music app, run in the background,

 

 

 

which uses battery power.

 

 

 

 

 

Switch your vibrating notifications to sound notifications or

On the Home screen, click the Sound and Alert Profiles icon.

LED notifications, lower the volume of your sound

Click Change Sounds and Alerts.

 

notifications, or select a shorter ring tone

 

 

 

 

 

 

Delete the original text from a reply message

When you are replying to a message, press the

key >

 

Delete Original Text.

 

 

 

 

If your device has a camera flash, turn off the flash

On the Home screen, click the Camera icon. Click the flash icon

 

at the bottom of the screen until the flash off indicator

 

appears.

 

 

 

 

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the

Keeping the battery clean extends the life of your battery.

metal contacts on the battery and the device.

 

 

 

 

 

 

 

 

Related information

Set your device to turn on and turn off automatically, 243

Set options for backlighting, 203

Turn on or turn off a network connection, 223

Change your ring tone, notifiers, or reminders, 9

Delete the original text from a reply message, 65

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

22

User Guide

Quick Help

Check how much free storage space you have

On the Home screen or in a folder, click the Options icon. Click

 

Device > Storage.

 

 

 

Delete unneeded files

On the Home screen or in a folder, click the Files icon. Find and

 

highlight a file. Press the

key > Delete.

 

 

Delete browsing history and clear the cache

On the Home screen, click the Browser icon. Press the

 

key > Options. Go to the Clear Browsing Data section.

 

 

Reduce the amount of time that your device stores email

On the Home screen, click the Messages icon or Calendar icon.

messages and calendar entries

Press the

key > Options.

 

 

 

Stop storing sent messages on your device

On the Home screen, click the Messages icon. Press the

 

key > Options > Email Preferences.

 

 

Receive only the first section of long email messages, and

On the Home screen, click the Messages icon. Press the

choose whether to download more

key > Options > Message Display and Actions.

 

 

Store files on a media card instead of the device

Your BlackBerry device supports media card sizes up to 32 GB.

 

Only microSD media cards are supported.

 

 

Reduce the size of pictures you take

On the Home screen, click the Camera icon. Press the

 

key > Options.

 

 

 

 

 

 

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related information

View the amount of available storage space on your device, 245 Move, rename, or delete a file, 117

Delete browsing information, 157

Set how long your device stores messages, 74

Change how long your device stores calendar entries, 171

Stop storing messages sent from your computer on your device, 74 Stop storing messages sent from your device on your computer, 74 Receive only the first section of long email messages, 72

Change the size of pictures that you take, 130 The application memory on my device is low, 248

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

23

User Guide

Quick Help

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

 

Set a password

On the Home screen or in a folder, click the Options icon. Click

 

 

Security > Password.

 

 

 

 

Encrypt contacts and files

On the Home screen or in a folder, click the Options icon. Click

 

 

Security > Encryption.

 

 

 

 

Back up your device data

Use the backup tool in the BlackBerry® Desktop Software to

 

 

back up your device data. To download the BlackBerry Desktop

 

 

Software, from your computer, visit www.blackberry.com/

 

 

desktop and select the appropriate option for your computer.

 

 

 

Related information

 

Set a device password, 256

 

Turn on encryption, 138

 

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

 

Check to see if there is updated BlackBerry Device Software

Depending on your device model, this feature might not be

 

that you can download over the network

supported. On the Home screen or in a folder, click the Options

 

 

icon. Click Device > Software Updates.

 

 

 

 

Update your BlackBerry Device Software from your computer

Connect your device to your computer and on your computer,

 

 

visit: www.blackberry.com/software. Click on BlackBerry

 

 

Device Software and follow the links to update your software.

 

 

 

 

Set your BlackBerry Desktop Software to check for updates

For instructions, see the Help in BlackBerry Desktop Software.

 

automatically

 

 

 

 

 

Update your BlackBerry Desktop Software

Visit www.blackberry.com/desktopsoftware.

 

 

 

Related information

 

BlackBerry Device Software, 219

 

24

User Guide

Quick Help

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Your Home screen

Switch themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 206

Use a picture as your device wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 206

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the Menu key.

3.Perform one of the following actions:

To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new location. Click the trackpad.

To move the application icon into an application folder, click Move to folder. Click an application folder.

25

User Guide

Quick Help

• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.

To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.

To delete a folder, highlight a folder. Press the key > Delete.

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

To see all your application icons, press the key > Show All.

To hide an application icon, highlight the icon. Press the key > Hide.

To show all hidden application icons, press the key > Show All.

To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Related information

My display changed, 206

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps. Browse to a website, or highlight the item you want to create a shortcut for.

To add a shortcut on the Home screen, press the key > Add to Home Screen.

To add a shortcut to your Favorites view, press the key > Mark as Favorite.

Set the number of icons that appear on the Home screen

1.On the Home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

26

User Guide

Quick Help

To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your device is locked

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your device is locked.

4.Press the key > Save.

Get apps, music, ring tones, pictures, and videos

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the App World icon. Press the key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

27

User Guide

Quick Help

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.

Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

1.Connect your device to your computer using a USB cable.

2.Do one of the following:

If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.

If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3.If necessary, type a password. Your device appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related information

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 28

Transfer your media files from your computer to your device using BlackBerry Desktop Software

With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.

1.Connect your device to your computer.

2.On your device, in the dialog box that appears, select any of the file transfer options.

3.On your computer, open the BlackBerry Desktop Software.

4.Click the media transfer option that best suits what you want to do.

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

Transfer a file from your computer to your device using your device as a USB memory drive, 12

28

User Guide

Quick Help

Calls and sound profiles

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings.

3.Change the Default Call Volume field.

4.Press the key > Save.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

To change your ring tone, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

Click a tone.

To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my device rings, 59

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3.In the Name field, type the name of the contact alert.

4.In the Contacts field, type the name of the contact.

5.Click a contact.

6.Change the ring tone and alert information for calls and messages.

7.Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

29

User Guide

Quick Help

Set up speed dial for a contact

1.From the Home screen, press the Send key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Add a contact picture for caller ID

1.On the Home screen, click the Contacts icon.

2.Highlight a contact.

3.Press the key > Edit.

4.Press the key > Add Picture.

5.Find, highlight, and click a picture.

6.If necessary, move the crop box to the portion of the picture that you want to use.

7.Press the key > Crop & Save.

8.Press the key > Save.

Related information

My contact pictures keep changing, 181

Typing and trackpad

Set the cursor speed

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Keyboard.

3.Change the Key Rate field.

4.Press the key > Save.

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Trackpad Sensitivity.

3.Change the Horizontal Sensitivity field and Vertical Sensitivity field.

4.Press the key > Save.

30

User Guide

Quick Help

Change your typing style

You can change how your BlackBerry® device recognizes what you type by selecting a typing style.

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Typing.

3.For a keyboard, do one of the following:

To turn off all typing assistance, change the Style field to Direct.

To set your device to suggest word predictions as you type, change the Style field to Predictive.

4.Press the key > Save.

Find more information

Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu.

www.discoverblackberry.com: Find software, applications, and accessories for your device.

Your wireless service provider web site: Find information about your wireless network or wireless service plan.

www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

31

User Guide

Shortcuts

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the

key. Press the

key > Phone

 

Ring Tones.

 

 

 

 

 

 

 

Check your voice mail

Press and hold 1.

 

 

 

 

Set up speed dial for a contact

From the Home screen or in the phone application, press and hold the key

 

that you would like to assign speed dial to.

 

 

 

 

Add an extension to a phone number

Press the Alt key and X. Type the extension number.

 

 

 

 

 

Type a letter in a phone number field

Press the Alt key and the letter key.

 

 

 

 

 

 

 

Insert a plus sign (+) when typing a phone number

Press O

 

 

 

 

 

 

 

 

Turn on or turn off the speakerphone during a call

Press the

key on the keyboard.

 

 

 

 

 

 

 

Stop listening to a call with a wireless headset

Press the

key on the keyboard.

 

 

 

 

 

Change the active phone number

From the Home screen, press the

key. Click your phone number at

 

the top of the screen. Click a phone number.

 

 

 

 

 

 

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message

Press R

 

 

Reply to all in an email or a PIN message

Press L

 

 

Forward a message

Press F

 

 

File an email message

Press I

 

 

View or hide the email address of a contact

Highlight the contact in the To or From field. Press Q.

 

 

32

User Guide

Shortcuts

Move to the last cursor position after you close and reopen a

Press G

 

received email or PIN message

 

 

 

 

 

Move to the next message

Press N

 

 

 

 

Move to the previous message

Press P

 

 

 

 

In your message inbox

 

 

 

 

 

Open a message

Press the

key.

 

 

 

Compose a message from a message inbox

Press C

 

 

 

Mark a message as opened or unopened

Press the Alt key and U.

 

 

 

Add a flag to a message

Press W

 

 

 

View all flagged messages

Press the Alt key and F.

 

 

View received messages and received call logs

Press the Alt key and I.

 

 

View sent messages

Press the Alt key and O.

 

 

View voice mail messages

Press the Alt key and V.

 

 

View text messages

Press the Alt key and S.

 

 

View call logs

Press the Alt key and P.

 

 

 

View all your messages

Press the

key.

 

 

 

Move around your message inbox

 

 

 

 

Move up a screen

Press the Shift key and the Space key.

 

 

Move down a screen

Press the Space key.

 

 

 

Move to the top of a message inbox

Press T

 

 

 

 

Move to the bottom of a message inbox

Press B

 

 

 

 

Move to the next unopened item

Press U

 

 

 

 

Move to the next related message

Press J

 

 

 

 

Move to the previous related message

Press K

 

 

 

 

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

33

User Guide

Shortcuts

Search for text in a file or an attachment

Press F

 

 

Move to the last cursor position after closing and reopening a

Press G

file or an attachment

 

 

 

In a spreadsheet

 

 

 

Move to a specific cell

Press G

 

 

View the content of a cell

Press the Space key

 

 

Switch worksheets

Press V. Click a worksheet.

 

 

View or hide columns or rows

Press H

 

 

In a presentation

 

 

 

Switch presentation views

Press M

 

 

Move to the next slide when viewing a presentation in slide

Press N

view

 

 

 

Move to the previous slide when viewing a presentation in

Press P

slide view

 

 

 

Move to the last cursor position after closing and reopening a

Press G

presentation that you were viewing in text view or in text and

 

slide view

 

 

 

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period

Press the Space key twice. The next letter is capitalized.

 

 

Insert an at sign (@) or a period (.) in an email address field

Press the Space key.

 

 

Capitalize a letter

Press and hold the letter key until the capitalized letter

 

appears.

 

 

Turn on CAP lock

Press the Alt key and the Right Shift key. To turn off CAP lock,

 

press the Left Shift key or Right Shift key.

 

 

Type a symbol

Press the Symbol key. Type the letter that appears below the

 

symbol.

 

 

34

User Guide

Shortcuts

Type the alternate character on a key

Press the Alt key and the character key.

 

 

Type an accented or special character

Press and hold the letter key and, on the trackpad, slide your

 

finger left or right. For example, to type ü, press and hold U

 

and slide your finger left until ü appears. Release the letter key

 

when the accented or special character appears.

 

 

Type a number in a text field

Press and hold the Alt key and press the number key.

 

 

Type a number in a number field

Press a number key. You do not need to press the Alt key.

 

 

Turn on NUM lock

Press the Alt key and the Left Shift key. To turn off NUM lock,

 

press the Left Shift key or Right Shift key.

 

 

Highlight a line of text

Press the Left Shift key or Right Shift key and, on the trackpad,

 

slide your finger up or down.

 

 

Highlight text character by character

Press the Left Shift key or Right Shift key and, on the trackpad,

 

slide your finger left or right.

 

 

Cut highlighted text

Press the Left Shift key or Right Shift key and the Backspace/

 

Delete key.

 

 

Copy highlighted text

Press the Alt key and click the trackpad.

 

 

Paste text

Press the Left Shift key or Right Shift key and click the trackpad.

 

 

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Press the

key on the top of your BlackBerry® device.

 

 

 

Resume playing an audio or video file

Press the

key.

 

 

Play the next song

Press and hold the Volume Up key on the right side of your

 

device.

 

 

 

Play the previous song

Press and hold the Volume Down key on the right side of your

 

device.

 

 

 

Turn on the audio boost feature if you are using a headset

When you are playing an audio or video file, press the Volume

 

Up key until you reach the highest volume setting, and then

 

press the Volume Up key again four times quickly.

 

 

 

Pictures

35

User Guide

Shortcuts

Zoom in

Press I

 

 

Zoom out

Press O

 

 

Pan up

Press 2

 

 

Pan down

Press 8

 

 

Pan right

Press 6

 

 

Pan left

Press 4

 

 

Rotate

Press L

 

 

Camera and video camera

 

 

 

Zoom in before you take a picture or record a video

Press the Volume Up key.

 

 

Zoom out before you take a picture or record a video

Press the Volume Down key.

 

 

Take a picture

Press the Right Convenience key on the side of your device.

 

 

Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field

Press the Space key.

 

 

Insert a slash mark (/) in the web address field

Press the Shift key and the Space key.

 

 

Stop loading a web page

Press the Escape key.

 

 

Close the browser

Press and hold the Escape key.

 

 

On a web page

 

 

 

Quickly switch between tabs

Press W

 

 

Zoom in to a web page

Press I

 

 

Zoom out from a web page

Press O

 

 

Go to the start page

Press G

 

 

Return to the home page

Press H

 

 

Open the bookmark list

Press K

 

 

36

User Guide

Shortcuts

Add a bookmark

Press A

 

 

View a list of web pages that you have visited

Press Y

recently

 

 

 

Refresh a web page

Press R

 

 

Find text on a web page

Press F. To find the next instance of the text, press V.

 

 

Open the browser options

Press S

 

 

Move around a web page

 

 

 

Move up a screen

Press the Shift key and the Space key.

 

 

Move down a screen

Press the Space key.

 

 

Move to the top of a web page

Press T

 

 

Move to the bottom of a web page

Press B

 

 

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

Schedule an appointment

Press C

 

 

Change to Agenda view

Press A

 

 

Change to Day view

Press D

 

 

Change to Week view

Press W

 

 

Change to Month view

Press M

 

 

Move to the next week, month, or day in Agenda view

Press the Space key.

 

 

Move to the previous week, month, or day in Agenda view

Press the Shift key and the Space key.

 

 

Move to the current date

Press T

 

 

Move to a specific date

Press G

 

 

37

User Guide

Shortcuts

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for an item on your BlackBerry® device

Start typing on the Home screen.

 

 

Search for a contact in a list of contacts

Type part or all of a contact name, or type initials separated by a

 

space.

 

 

Search for text in a message

Press S

 

 

Search for text in a file or an attachment

Press F

 

 

Search for text on a web page

Press F

 

 

Search for text in a presentation

Press F

 

 

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map

Press I

 

 

Zoom out from a map

Press O

 

 

Move to the next direction on a route

Press N

 

 

Move to the previous direction on a route

Press P

 

 

Troubleshooting: Shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available. Try changing the typing input language.

38

User Guide

Shortcuts

Related information

Change the language, 201

39

User Guide

Phone

Phone

Phone basics

Find your phone number

Do one of the following:

To view your active phone number, from the Home screen, press the key.Your phone number appears at the top of the screen.

If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers,

from the Home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

About multiple phone numbers, 53

My phone number appears as Unknown in the Phone application, 58

Make a call

1.Do one of the following:

If your BlackBerry® device is unlocked, press the key.

If your device is locked and you do not want to unlock it, press the key > Place Call.

2.Type a phone number or contact name.

3.Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 174

Available voice commands, 297

Turn on dialing from the Lock screen, 54

I can't make or receive calls, 57

Answer a call

Press the key.

To end a call, press the key.

Related information

Change your ring tone, notifiers, or reminders, 9

40

User Guide

Phone

I can't make or receive calls, 57

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key.

To answer the incoming call and place the current call on hold, click Answer - Hold Current.

To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

To change your ring tone, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

Click a tone.

To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my device rings, 59

Mute a call

During a call, press the key on the top of your device.

To turn off mute, press the key again.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

41

User Guide

Phone

Turn on the speakerphone

CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.

During a call, press the key on the keyboard.

To turn off the speakerphone, press the key again.

Related information

Bluetooth technology, 235

Dial an extension

1.Press the X key.

2.Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

To type a number, press a number key.

To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

During a call, press the key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the key.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

42

User Guide

Phone

Emergency calls

About emergency calls and Emergency Callback Mode

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Make an emergency call

Do one of the following:

If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the key.

If your device is locked, press the key > Emergency. Press the key.

If your keyboard is locked, press the key on the top of your device. Press the key. Type the emergency number. Press the key.

Volume

Adjust the volume

To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

To decrease the volume, press the Volume Down key on the right side of your device.

43

Voice mail
About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

User Guide

Phone

To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.

Related information

Mute a call, 41

Amplify the volume using the audio boost feature, 124

Improve sound quality for media files, 124

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings.

3.Change the Default Call Volume field.

4.Press the key > Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.During a call, press the key > Enhance Call Audio.

2.Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings.

3.Change the Phone Call Audio field or Headset Call Audio field.

4.Press the key > Save.

44

User Guide

Phone

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1.From the Home screen, press the key.

2.Press the key > Call Voice Mail.

Related information

I can't check my voice mail, 58

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.

1.From the Home screen, press the Send key.

2.Press the key > Options > Voice Mail.

3.Type a voice mail access number and a password.

4.Press the key > Save.

Related information

I can't check my voice mail, 58

Change how many times your device rings before the call goes to voice mail

To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

1.Call your wireless service provider's voice mail system.

2.Listen to your options and follow the audible prompts.

Related information

I can't change the number of times that my device rings, 59

45

User Guide

Phone

Available voice commands

Voice command

Description

 

 

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task with a Bluetooth®

 

enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth

 

enabled device must support this feature and you must turn on Bluetooth

 

technology. You cannot make calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry® device, say

 

this voice command to check your active phone number.

 

 

"Check signal strength"

Say this voice command to check your wireless coverage level.

 

 

"Check network"

Say this voice command to check the wireless network that your device is connected

 

to.

 

 

"Check battery"

Say this voice command to check the battery power level.

 

 

"Repeat"

Say this voice command to have the last voice prompt repeated to you.

 

 

"Cancel"

Say this voice command to close the voice dialing application.

 

 

Speed dial

Set up speed dial for a contact

1.From the Home screen, press the Send key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

46

User Guide

Phone

Change the contact that is assigned to a speed dial key

1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.

3.Highlight a contact or phone number.

4.Press the key.

To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.From the Home screen, press the key.

2.Press the key > Options > Call Waiting.

3.Select the Enabled check box.

4.Press the key > Save.

To turn off call waiting, clear the Enabled check box.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.From the Home screen, press the key.

2.Press the key > Options > Call Forwarding.

To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.

47

User Guide

Phone

To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

3.Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.From the Home screen, press the Send key.

2.Press the key > Options > Call Forwarding.

3.Press the key.

To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.

To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

4.Press the key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1.From the Home screen, press the key.

2.Press the key > Options > Call Barring.

3.Highlight a call blocking option.

4.Press the key > Enable.

5.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the key > Disable.

48

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