Avocent DM2000 User Manual
Emerge
TM
DM2000
Desktop Manager
Installer/User Guide
USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct the interference at
his own expense.
Canadian Notification
This class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Safety and EMC Approvals and Markings
FCC Class B, EN 55022 Class B, EN 61000-3-2/-3-3, CISPR 22 Class B, EN 55024/CISPR 24, (EN 61000-42, EN 61000-4-3, EN 61000-4-4, EN 61000-4-5, EN 61000-4-6, EN 61000-4-8, EN 61000-4-11), EN 60950/
IEC 60950-Compliant, UL Listed (USA), CUL Listed (Canada), TUV Certified (Germany), CE Marking
(Europe)
EmergeTM DM2000 Desktop Manager
Installer/User Guide
Avocent, the Avocent logo, The Power of Being There, Emerge are
trademarks or registered trademarks of Avocent Corporation or its
affiliates. All other marks are the property of their respective owners.
© 2007 Avocent Corporation. All rights reserved. 590-786-501A
Instructions
This symbol is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the Management Appliance.
TABLE OF CONTENTS
Table of Contents
List of Figures ................................................................................................................ vii
List of Tables ................................................................................................................... ix
Chapter 1: Product Overview.......................................................................................... 1
Introduction ....................................................................................................................................... 1
Features and Benefits ........................................................................................................................ 1
System Components ........................................................................................................................... 2
Supported Units .................................................................................................................................2
Target Device..............................................................................................................................3
Explorer Window ...............................................................................................................................3
Using the side navigation bar..................................................................................................... 4
Displaying pages ........................................................................................................................ 4
Refreshing a window .................................................................................................................. 5
Using keyboard commands.........................................................................................................5
Internet Explorer Considerations...................................................................................................... 5
Firewalls ............................................................................................................................................ 5
iii
Chapter 2: Hardware Installation and Setup.................................................................. 7
Introduction ....................................................................................................................................... 7
Safety Precautions ............................................................................................................................. 7
Rack Mount Safety Considerations....................................................................................................7
Cabling Installation, Maintenance and Safety Tips........................................................................... 8
Management Appliance Configuration..............................................................................................8
Installing the Management Appliance.............................................................................................10
Using the serial port to configure the IP addresses of the Management Appliance .......................10
Chapter 3: Managing Units............................................................................................ 13
Introduction ..................................................................................................................................... 13
Accessing the Management Appliance Web Interface..................................................................... 13
Units View Windows ........................................................................................................................ 13
Types of Units View windows ................................................................................................... 14
Accessing Units View windows.................................................................................................14
Units View windows fields........................................................................................................ 14
iv EmergeTM DM2000 Desktop Manager - Installer/User Guide
Unit Overview windows............................................................................................................ 15
Adding Units ....................................................................................................................................15
Adding a single appliance ........................................................................................................ 16
Adding units from a range of IP addresses ..............................................................................16
Adding Units on an IP Subnet ..................................................................................................17
Deleting Units...........................................................................................................................18
Managing units ................................................................................................................................18
Viewing Unit Overview Information......................................................................................... 18
Changing Unit Properties ........................................................................................................19
Configuring Network Settings for an ECMS Transmitter or Receiver ............................................ 20
Authentication Server Settings..................................................................................................20
Viewing Version Information....................................................................................................21
Rebooting a unit........................................................................................................................21
Enabling Auto-Login Mode for an ECMS Receiver................................................................. 21
Setting the Operating Mode for an ECMS Receiver.................................................................22
Managing Firmware Upgrades ....................................................................................................... 23
Active Media Sessions...................................................................................................................... 23
All active media sessions .......................................................................................................... 24
Performing a Forced Log-Out.................................................................................................. 24
Department and Location Groups ...................................................................................................24
Chapter 4: Managing Users........................................................................................... 27
Introduction ..................................................................................................................................... 27
User Accounts Windows .................................................................................................................. 27
Adding User Accounts ..................................................................................................................... 28
Deleting User Accounts ............................................................................................................ 29
Enabling and Disabling User Accounts ...................................................................................29
Managing User Accounts.................................................................................................................30
Viewing User Account Overview Information.......................................................................... 30
User Access Configurations.............................................................................................................30
User Passwords ........................................................................................................................31
Editing User Account Restrictions............................................................................................32
User Account restrictions ......................................................................................................... 32
User Contact Details .......................................................................................................................32
Table of Contents v
User Authentication Services...........................................................................................................33
Chapter 5: Advanced Operations ................................................................................. 35
ECMS Transmitter Pooling ............................................................................................................. 35
Backup and Restore ......................................................................................................................... 35
Management Appliance Upgrade ....................................................................................................36
Firmware Management....................................................................................................................37
Chapter 6: Events and Event Logs............................................................................... 39
Introduction ..................................................................................................................................... 39
Event Severity and Categories......................................................................................................... 39
Event severity............................................................................................................................ 39
Event categories........................................................................................................................40
Displaying the Event Log................................................................................................................. 40
Changing the Event Log Retention Period ......................................................................................40
Creating an Event Log.csv File ....................................................................................................... 41
Appendices..................................................................................................................... 43
Appendix A: Technical Specifications .............................................................................................44
Appendix B: Technical Support....................................................................................................... 45
License Information ....................................................................................................... 47
vi EmergeTM DM2000 Desktop Manager - Installer/User Guide
LIST OF FIGURES
List of Figures
Figure 1.1: Explorer Window Areas.................................................................................................3
Figure 1.2: Example Side Navigation Bar.........................................................................................4
Figure 2.1: Management Appliance Configuration ..........................................................................9
vii
viii EmergeTM DM2000 Desktop Manager - Installer/User Guide
LIST OF TABLES
List of Tables
Table 1.1: List of products referred to in this manual....................................................................... 1
Table 1.2: Explorer Window Area Descriptions ..............................................................................3
Table 1.3: General Keyboard Commands.........................................................................................5
Table 2.1: Descriptions for Figure 2.1..............................................................................................9
Table 3.1: Unit Status Values .......................................................................................................... 15
Table 4.1: User Status Icons............................................................................................................ 27
Table 6.1: Event Severity Levels...................................................................................................... 39
Table A.1: Emerge
TM
ix
DM2000 Desktop Manager - Installer/User Guide Specifications .............. 44
x EmergeTM DM2000 Desktop Manager - Installer/User Guide
CHAPTER
1
Introduction
The EmergeTM DM2000 Desktop Manager (Management Appliance) is a secure, web
browser-based, centralized enterprise management solution that allows users to remotely manage
and monitor multiple Emerge ECMS2000U Digital Workstation Extender systems.
The addition of this appliance allows the combination of ECMS Transmitters and ECMS Receivers
to operate in Desktop Mode. This mode allows a user to log in to any ECMS Receiver and the
system will connect automatically to the ECMS Transmitter that has been assigned to that user.
An Extender system comprises two units - an ECMS Receiver that is located at the user’s desk, and
an ECMS Transmitter that is attached to a remote computer (target device). For detailed
information about the Emerge ECMS2000U Digital Workstation Extender system see the Avocent
Emerge
Table 1.1: List of products referred to in this manual
TM
1
Product Overview
ECMS2000U Digital Workstation Extender - Installer/User Guide.
Name Model
Management Appliance
ECMS Transmitter ECMS2000T
ECMS Receiver ECMS2000R
Features and Benefits
Web-based access and control
The Management Appliance provides secure “point-and-click” web browser-based access to
control virtually any data center device using managed appliances from Management Appliance
software clients that may be located anywhere in the
Secure authentication and communication
Secure Socket Layer (SSL) encryption is used to encrypt data traveling within the Management
Appliance system. Users are authenticated using the Management Appliance internal database.
EmergeTM DM2000 Desktop Manager
world.
2 EmergeTM DM2000 Desktop Manager - Installer/User Guide
Unit and user management
The Management Appliance provides centralized network access, control and security for managed
units and users.
System Components
Management Appliance
The Management Appliance provides a centralized database for storing configuration, user, unit
and system information. Through this the administrator can add, remove, delete and change settings
for managed appliances and users. The Management Appliance also allows connection brokering to
control the establishment, removal, and monitoring of associations between ECMS Receivers and
ECMS Transmitters. In addition, it provides access to a range of administration options that include
services for authentication, access control, logging events and monitoring
Administrators may connect to the Management Appliance via a web browser and use the
Management Appliance Explorer window to communicate with the
Management Appliance Software Client
A Management Appliance Software Client is a computer with a web browser that can access the
Management Appliance.
The Management Appliance supports Microsoft® Internet Explorer version 6.0 SP2.
system.
Supported Units
For management functions, the Management Appliance uses HTTPS (Hypertext Transfer Protocol
with SSL encryption) to interact with the ECMS2000U Digital Workstation Extender system.
The Management Appliance supports ECMS Transmitters and ECMS Receivers.
ECMS Transmitter
The ECMS Transmitter connects externally to the video, audio and USB ports of the target device.
The ECMS Transmitter is attached directly to the target device and draws its power from two USB
ports on the remote computer. This removes the need for additional power supply connections at
the rack.
The ECMS Transmitter captures, compresses, and encrypts the computer’s media stream and
transmits them to the ECMS Receiver over a standard TCP/IP network.
ECMS Receiver
The ECMS Receiver enables the desktop user’s keyboard, video, mouse and audio devices to
connect to the Emerge ECMS2000U Extender system. The ECMS Receiver is available as a
desktop user station.
Target Device
A target device is the remote computer or server that a user can connect to by logging into an
ECMS Receiver.
Explorer Window
When a user has been logged in and authenticated, the Explorer window is displayed. From the
Explorer window, you can view, access and manage units, users and the Desktop Management
System.
Figure 1.1 shows the Explorer window areas, which are described in Table 1.2.
A
B
C
D
Chapter 1: Product Overview 3
Figure 1.1: Explorer Window Areas
Table 1.2: Explorer Window Area Descriptions
Letter Description
A
B Tab bar - Use the tab bar to display and manage units, user accounts, system settings, and reports.
Top option bar - Use the top option bar to log out of a software session, or to access online help.
The name of the logged in user is displayed on the left side of the top options
bar.
E
4 EmergeTM DM2000 Desktop Manager - Installer/User Guide
Table 1.2: Explorer Window Area Descriptions (Continued)
Letter Description
C
D
E
Top navigation bar - The options in the top navigation bar vary depending on the active tab in the
tab bar. Topics relevant to each selection display in the side navigation bar.
Side navigation bar - Use the side navigation bar to select system information to display or edit in
the content area. The side navigation bar contains arrows that affect its display; see
navigation bar
Content area - The information specified by the tab bar, top navigation bar and side navigation bar
selections is displayed and changed in the content area.
on page 4.
Using the side navigation bar
The side navigation bar is used to display windows that specify settings or perform operations. The
contents of the side navigation bar vary, depending on the tab and top navigation bar options that
are in use.
Figure 1.2 shows the location of side navigation bar arrow.
Unit Views
Units
Active Sessions
All
ECMS2000Rs
ECMS2000Ts
Using the side
NOTE: Menus are static and cannot be expanded or collapsed
Figure 1.2: Example Side Navigation Bar
The arrows displayed indicate that a number of sub-options are available. You can display these
items by clicking the main link. Where no arrow is displayed, clicking the link brings you directly
to the option you have selected.
Displaying pages
Multiple page windows contain menu options that may be used to quickly navigate from one
display to another.You can click to enable the Select All checkbox to select all items on a page.
Enabling this checkbox selects all the items listed on a page regardless of whether the entire page is
visible. However, for multi-page displays, items listed on other pages will not be included in the
selection.
Refreshing a window
The Units - All screen automatically refreshes every 10 seconds.
Using keyboard commands
In addition to using a mouse, you can use certain keyboard commands to select and change items
in
windows.
Table 1.3 lists general keyboard commands that can be used.
Table 1.3: General Keyboard Commands
Key Description
Ta b Transfers focus to the next control in the window, including the calendar
Shift-Tab Transfers focus to the previous HTML control
Internet Explorer Considerations
The Management Appliance operates using the default Internet Explorer settings. In the event that
the default Internet Explorer settings have been altered, SSL and Javascript must be enabled to
successfully access the Management Appliance.
Chapter 1: Product Overview 5
Firewalls
To access the Management Appliance through a firewall, you must ensure that the firewall uses the
default HTTPS port 443.
6 EmergeTM DM2000 Desktop Manager - Installer/User Guide
CHAPTER
Hardware Installation and Setup
2
Introduction
This chapter describes how to install and set up the EmergeTM DM2000 Desktop Manager
(Management Appliance).
NOTE: The first time you access the Management Appliance, enter admin as the user name and password as
the password. The admin account is authorized to perform all configuration and access all managed devices and
cannot be removed or renamed.
Safety Precautions
7
To avoid potentially fatal shock hazard and possible damage to equipment, please observe the
following precautions:
• Do not use a 2-wire power cord in any product configuration.
• Test AC outlets at the target device and monitor for proper polarity and grounding.
• Use only with grounded outlets.
NOTE: The AC inlet is the main power disconnect.
Rack Mount Safety Considerations
• Elevated Ambient Temperature: If installed in a closed rack assembly, the operating temperature of the rack environment may be greater than room ambient. Use care not to exceed the
rated maximum ambient temperature of the switch.
• Reduced Air Flow: Installation of the equipment in a rack should be such that the amount of
airflow required for safe operation of the equipment is not compromised.
• Mechanical Loading: Mounting of the equipment in the rack should be such that a hazardous
condition does not exist due to uneven mechanical loading.
• Circuit Overloading: Consideration should be given to the connection of the equipment to the
supply circuit and the effect that overloading of circuits might have on overcurrent protection
and supply wiring. Consider equipment nameplate ratings for maximum current.
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