Avocent 590-836-501D User Manual

LONGVIEW® IP KVM EXTENDERS
Installer/User Guide
USA Notification
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Canadian Notification
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Safety and EMC Approvals and Markings
UL, FCC, cUL, VCCI, C-Tick, CE
Safety certifi cations and EMC certifi cations for this product are obtained under one or more of the following designations: CMN (Certifi cation Model Number), MPN (Manufacturer’s Part Number) or Sales Level Model designation. The designation that is referenced in the EMC and/or safety reports and certifi cates are printed on the label applied to this product.
Japanese Approvals
Sound Level Measure
The measured sound level of this appliance is 44.7 dB(A).
Die arbeitsplatzbezogene Geräuschemission des Gerätes beträgt 44,7 dB(A).

LongView® IP KVM Extenders

Installer/User Guide

Avocent, the Avocent logo and LongView are registered trademarks of Avocent Corporation or its affiliates in the U.S. and other countries. All other marks are the property of their respective owners.
© 2010 Avocent Corporation. 590-836-501E
Instructions
This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
Dangerous Voltage
This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Power On
This symbol indicates the principal on/off switch is in the on position.
Power Off
This symbol indicates the principal on/off switch is in the off position.
Protective Grounding Terminal
This symbol indicates a terminal which must be connected to earth ground prior to making any other connections to the equipment.
TABLE OF CONTENTS
Chapter 1: Product Overview.......................................................................................... 1
Introduction ....................................................................................................................................... 1
LongView IP KVM extender system features.............................................................................. 1
Transmitter features ...................................................................................................................3
User station features................................................................................................................... 4
User station modes .....................................................................................................................5
Safety Precautions ............................................................................................................................. 6
Chapter 2: Installation ..................................................................................................... 9
Getting Started...................................................................................................................................9
Items needed to install your LongView IP KVM extender system ..............................................9
Optional items.............................................................................................................................9
Mounting Option..............................................................................................................................10
Installation Options ......................................................................................................................... 10
Point-to-point installation ........................................................................................................11
Connecting power..................................................................................................................... 18
Networked installation.............................................................................................................. 18
iii
Chapter 3: Operations ................................................................................................... 21
Overview .......................................................................................................................................... 21
LED identification .................................................................................................................... 21
Accessing the System ....................................................................................................................... 22
OSD functions ..................................................................................................................................22
Displaying system information using the OSD ......................................................................... 22
Configuring networking parameters using the OSD ................................................................ 23
Setting the OSD timeout............................................................................................................24
The Serial Menu...............................................................................................................................25
Accessing the serial menu......................................................................................................... 25
Navigating the serial menu.......................................................................................................26
Configuring Network Settings.......................................................................................................... 26
Detecting a transmitter IP address...........................................................................................32
Authentication..................................................................................................................................33
Flash Upgrading your LongView IP KVM Extender System ..........................................................35
Restoring Factory Default Settings.................................................................................................. 38
iv LongView® IP KVM Extenders Installer/User Guide
Resetting the LongView IP KVM Extender System..........................................................................39
Viewing System Information ............................................................................................................39
Configuring Video Input Settings ....................................................................................................41
Preferred monitor resolutions (EDID preferred timing).......................................................... 42
Session retry settings ................................................................................................................ 43
Configuring the OSD Hotkey Sequence........................................................................................... 44
OSD Inactivity Time-out ..................................................................................................................45
Audio Performance Settings ............................................................................................................ 46
Display power saving mode......................................................................................................48
Chapter 4: Share Mode .................................................................................................. 51
Using Share Mode ...........................................................................................................................51
Using a USB device with Share Mode......................................................................................51
Using Share Mode .................................................................................................................... 52
Chapter 5: Advanced Operations ................................................................................. 55
Appendices..................................................................................................................... 59
Appendix A: Technical Specifications .............................................................................................59
Appendix B: Factory Default Settings .............................................................................................69
Appendix C: Technical Support ....................................................................................................... 71
Appendix D: Troubleshooting.......................................................................................................... 72
License Information ....................................................................................................... 77
CHAPTER
1

Introduction

The Avocent LongView® IP KVM extender system, which includes a transmitter and a user station, provides users with a full workstation desktop experience from anywhere on the corporate TCP/IP network, while maintaining the target computers securely housed in a corporate data center. Desktop users can access keyboard, mouse, video, audio, USB mass storage devices and other USB devices from target computers via the LongView IP KVM extender system.Virtual USB support is also featured in the LongView IP KVM extender system.
NOTE: References to the LongView IP KVM extender system in this document refer to both the LongView IP KVM user station (LongView IP, LongView IP DH [Dual-Head], LongView IP HR and LongView IP VG user stations) and the LongView IP KVM transmitter. The LVIP-T transmitter accompanies the LVIP-R user station, the LVIPVG-T transmitter accompanies the LVIPVG-R user station, the LVIPHR-T transmitter accompanies the LVIPHR-R user station and the LVIPDH-T transmitter accompanies the LVIPDH-R user station. See features on page 3 for more information.
1

Product Overview

Transmitter

LongView IP KVM extender system features

The LongView IP KVM extender system contains the following features.
NOTE: This product contains certain free and/or open source components. To request an open source software kit for the open source components used in this product, please complete a FOSS Request Form at http://www.avocent.com/x_For_The_User/Policies/Open_Source_Policy.aspx.
Security
The LongView IP KVM extender system supports Secure Sockets Layer (SSL) over a TCP/IP connection. All media streams transmitted between the user station and the transmitter are encrypted. Password protection is also provided to control access to all administration functions.
Flash upgradable
Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that your LongView IP KVM extender system is always running the most current version available. Both the transmitter and the user station are Flash upgradable.
2 LongView® IP KVM Extenders Installer/User Guide
Ethernet addressing
The user station and the transmitter are IP-addressable devices, giving you the flexibility to locate them anywhere within your enterprise and at any distance from your desktop users. The user station and transmitter use standard network protocols to transfer data between the target computer and the peripheral devices located at the user’s desk. The user station can operate on a network connection of 100 Mbps or 1 Gbps. For optimum performance, a 1 Gbps connection is recommended.
Support for keyboards, mice and mass storage devices
USB and PS/2 keyboards (up to 109 keys) and mice are fully supported by the LongView IP KVM extender system. The target computer default keyboard and mouse drivers are fully supported, enabling the LongView IP KVM extender system to support two, three and five-button mice with scroll and tilt-wheel capability. Composite mouse and keyboard devices are also supported, along with mass storage devices and other types of USB devices. CD and DVD/ROM drives, thumb drives and other non-isochronous USB devices such as printers, touch screens, smart card readers, and pen tablets are supported as well.
NOTE: The LongView IP KVM extender system does not support isochronous USB devices such as speakers or web cams.
Support for mass storage devices is also provided on the user stations automatically. Support for other USB devices is provided on the LVIPHR-R and LVIPDH-R user stations automatically, but can be overridden by the user. In a LongView IP KVM user station, the first device that is not keyboard, mouse or mass storage is assigned to the virtual USB channel (vUSB channel) and passed to the target computer. In the event you want to use the vUSB channel for a keyboard or mouse, the on-screen display (OSD) allows the default vUSB device to be disabled and a keyboard or mouse to be assigned to that vUSB channel.
NOTE: The vUSB channel will only be used for devices other than the standard keyboard, mouse and mass storage devices.
A firmware upgrade is required to utilize mass storage instead of another vUSB device on the LVIP-R user station. Default support for other USB devices in the LVIP-R user stations is provided in place of support for a mass storage device. If you need to use mass storage in place of another vUSB device, go to www.avocent.com and download the LVIP-R user station firmware upgrade.
NOTE: A hub cannot be used to expand the number of USB ports available.
The LVIP-T transmitter provides two USB interfaces:
One port is low speed while the second video port is set to full speed. These ports are used for all keyboard and mouse peripheral devices interfacing with the target computer, along with providing power for the LVIP-T transmitter.
Chapter 1: Product Overview 3
The other is a high-speed port that is used for virtual media (mass storage devices) peripheral devices or other USB devices interfacing with the target computer, along with providing power for the LVIP-T transmitter.
NOTE: The LVIPDH-T and LVIPHR-T transmitters provide a single USB interface, and use an integrated hub within the transmitter.
Video
Video of 24-bit color depth up to a resolution of 1280 x 1024 at 60 Hz is supported by the LVIP-R user station and LVIP-T transmitter. Both CRT and flat-panel LCD monitors are supported, and can be connected to the LongView IP KVM extender system via a DVI-I video connector. VGA monitors can be attached to the system by using a DVI to VGA adaptor. The system supports DDC version 2B.
The LVIPHR-R user station and LVIPHR-T transmitter support 24-bit color depth up to a resolution of 1920 x 1200 at 60 Hz. Both DVI-D and VGA video sources are supported at the transmitter via a dual connector, allowing the user to choose the appropriate video source.
The LVIPDH-R user station and LVIPDH-T transmitter also support 24-bit color depth up to a resolution of 1920 x 1200 at 60 Hz. DVI-D computer video sources are supported at the transmitter. Since DVI-I is supported at the user station, a VGA adaptor can be used to connect to a VGA monitor.
Both the LVIPHR-R and LVIPDH-R user stations feature support for 1680 x 1050 at 60 Hz.

Transmitter features

The LongView IP KVM transmitter connects externally to the video, audio and USB ports of the target computer.
The LVIP-T transmitter is attached directly to the target computer and draws its power directly from two USB ports on the target computer. The LVIPDH-T and LVIPHR-T transmitters are powered by an external power supply.
The transmitter captures, compresses and encrypts the target computer’s media streams and transmits them to the user station over a standard TCP/IP network.
Interoperability
The LVIPHR-T and LVIPDH-T transmitters are compatible with each other, enabling users with combined single and dual video computers to gain access from either a single or dual display desks.
NOTE: The LVIPHR-R and LVIPDH-R user stations will only show a single A channel video of the LVIPHR-T and LVIPDH-T transmitters, respectively.
4 LongView® IP KVM Extenders Installer/User Guide
Multiplatform support
The LongView IP KVM transmitter is connected to the target computer via USB connectors. This enables the user station to interoperate seamlessly with PC, Sun PS/2 keyboards and mice can also be used.
Screen aspect ratio
The LongView IP KVM transmitter can be configured through the serial console to allow either normal aspect resolutions or wide screen resolutions as preferred settings.

User station features

The LongView IP KVM user station enables the desktop user’s peripherals to connect to the target computer via a network connection to the transmitter directly connected to the target computer.
Multiplatform support
LongView IP KVM user stations are compatible with the following operating systems:
Microsoft® Windows®
Linux®
•Solaris
Microsoft Windows Vista
Mac OS
The default keyboard drivers for these operating systems are supported by the user station.
Flexible installation
The LongView IP KVM user station provides you with the following flexible installation features:
TM
®
®
and Macintosh® workstations.
®
The LongView IP KVM user station can be desk mounted or mounted on the back of a monitor
Installation requires no new drivers or software
Standard UTP cabling makes installation simple and keeps costs low
On-Screen Display (OSD)
The LongView IP KVM user station includes an OSD that allows you to view information about the configuration of your system.
Operations administration and maintenance
The LongView IP KVM user station incorporates a serial menu that allows you to perform administration and maintenance tasks for both the user station and the transmitter. Examples of tasks you can perform include configuration of network settings and firmware Flash upgrades.
Chapter 1: Product Overview 5
Virtual media (not available with LVIPVG-R user station)
Mass storage devices, such as removable drives and external CD-ROM drives, can be attached to the user station and will function as if they are directly connected to the target computer. You can connect both a removable drive and an external drive to a LongView IP KVM user station.
The transfer speed between the mass storage device and the target computer is dependant on the Ethernet network. The system can operate over a 100 Mbps Ethernet connection. A 1 Gbps connection is required for high-performance virtual media transfer.
NOTE: Hot-plugging of USB mass storage devices is supported.
Audio
The LongView IP KVM extender system supports CD-quality stereo from the target computer to peripheral speakers, while the LVIP-R user station also supports mono-quality audio from a peripheral microphone to the target computer.
Bandwidth usage (LVIP-R user station only)
It is possible to restrict the aggregate bandwidth used on the Ethernet link from the serial console. The bandwidth options are:
Unlimited
100 MBits/s
50 MBits/s
20 MBits/s
10 MBits/s

User station modes

The LongView IP KVM extender system can operate in Private Mode or Share Mode. The user station and transmitter can obtain their IP address data from a DHCP server in either mode.
Private Mode
In Private Mode, only one user station can be connected to a transmitter.
Share Mode
In Share Mode, multiple users can connnect to the audio and video of a transmitter over the network and arbitrate for control of the target computer that is connected to that transmitter.
6 LongView® IP KVM Extenders Installer/User Guide
2
4
3
5
1
6
Figure 1.1: LongView IP KVM Extender System
Table 1.1: Figure 1.1 Descriptions
Number Description
1 Target Computers
2 Transmitters (LVIP-T
3 Gigabit Ethernet
4 Ethernet LAN
5 User Station
6 Local Workstation

Safety Precautions

To avoid potential video and/or keyboard problems when using Avocent products:
and LVIPDH-T transmitters shown)
Switch
Chapter 1: Product Overview 7
If the building has 3-phase AC power, ensure that the workstation and monitor are on the same phase. For best results, they should be on the same circuit.
To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions:
Do not use a 2-wire extension cord in any Avocent product configuration.
Test AC outlets at the workstation and monitor for proper polarity and grounding.
Use only with grounded outlets at both the workstation and monitor. When using a backup Uninterruptible Power Supply (UPS), power the workstation and the transmitter off the same supply.
NOTE: The AC inlet is the main disconnect.
8 LongView® IP KVM Extenders Installer/User Guide
CHAPTER

Installation

2

Getting Started

Before installing your LongView IP KVM extender system, refer to the list below to ensure that you have all the items necessary for installation.

Items needed to install your LongView IP KVM extender system

NOTE: The following information is relevant to the LongView IP, LongView IP DH, LongView IP HR and the
LongView IP VG extender systems, except where noted.
User station and transmitter
External power supply for the user station
External power supply if using LongView IP DH and LongView IP HR transmitters
IEC power cord
UTP cable (not supplied)
Three-wire serial cable or null modem cable (not supplied)
9

Optional items

To turn on the transmitter if a target computer does not have two available USB ports: a power supply (contact Avocent for details)
To connect a VGA monitor to the user station: (not applicable with the LongView IP VG extender system): a DVI to VGA adaptor (not supplied)
To connect the transmitter to a target computer that has VGA video output (not applicable with the LongView IP VG extender system): a VGA to DVI-I adaptor (not supplied)
To connect the transmitter to a target computer that has DVI-D video output (not applicable with the LongView IP VG, LongView IP DH or LongView IP HR extender system): a DVI-D to DVI-I adaptor (not supplied)
10 LongView IP KVM Extenders Installer/User Guide

Mounting Option

The user station for each LongView IP KVM extender system mounts to either the rear of a flat panel monitor via a mounting plate accessory (ordered separately) or is desk-mountable via a mounting kit, also available from Avocent.

Installation Options

Depending on your model, the transmitter and user station will look different. See the following figure for an illustration of the individual models.
5
1
2
6
7
3
Figure 2.1: System Components
Table 2.1: Description of Figure 2.1
Number Description
1 LVI PVHG- T
transmitter
8
4
Number Description
2 LVIP-T transmitter
Chapter 2: Installation 11
3 LVIPDH-T
4 LVIPHR-T
5 LVIPDH-R user
6 LVIPHR-R user
7 LVIPVG-R user
8 LVIP-R user
CAUTION: To reduce the risk of electric shock or damage to your equipment, disconnect the power from the user station by unplugging the power supply from the electrical outlet. Also, turn on the target computer and the user station in the order described in the following procedures.
transmitter
transmitter
station
station
station
station
You can install the LongView IP KVM extender system via a point-to-point method or through a network.

Point-to-point installation

The following instructions will enable you to install your LongView IP KVM extender system in a point-to-point configuration. In this configuration, no administrator set up of the transmitter or the user station is required. However, in a point-to-point configuration, you can install only one transmitter and user station pair on a subnet.
To connect the transmitter:
Before connecting the transmitter to the target computer, ensure that the resolution and the refresh rate of the target computer are supported by the LongView IP KVM extender system. Set the screen resolution and refresh rate of the target computer according to the user station video resolutions listed in
NOTE: Go to www.avocent.com for updated information on supported resolutions and refresh rates.
Appendix A. Unsupported settings will cause blank video at the user station.
1. Turn off the target computer.
2. The transmitter has two USB connectors. Connect each of these connectors to a corresponding USB port on the target computer.
12 LongView IP KVM Extenders Installer/User Guide
3. Connect the video connector on the transmitter to the appropriately labeled port on the back of the target computer.
NOTE: A VGA-only workstation can be connected to the transmitter using a VGA to DVI-I adaptor. You must configure the transmitter video settings for VGA through the serial menu (not applicable to the LongView IP VG extender system). See Accessing the serial menu on page 25 for more information.
4. Connect the transmitter’s audio and microphone (where applicable) connectors to the appropriately labeled ports on the back of the target computer.
NOTE: For CD-quality audio, you must configure the transmitter and the user station using the serial menu.
5. Connect one end of the UTP cable to the transmitter’s RJ-45 connector and turn on the workstation.
6. Route the other end of the UTP cable to the location you have chosen for the user station. If necessary, you can extend the UTP cable via junctions or a hub (subject to normal Ethernet cabling practices).
Chapter 2: Installation 13
9
1
5
10
2
8
4
6
7
3
Figure 2.2: User Station and Transmitter Installation (LongView IP Extender System Shown)
Table 2.2: Description of Figure 2.1
Number Description
1 User Station
2 External Power Supply
3 Serial Port
4 Local Peripherals
(attached via PS/2 Ports)
5 VGA/DVI Port
6 Speakers
7 Microphone
14 LongView IP KVM Extenders Installer/User Guide
1
2
3
5
6
7
9
10
8
4
Table 2.2: Description of Figure 2.1 (Continued)
Number Description
8 USB Port
9 Transmitter
10 Target Computer
Figure 2.3: User Station and Transmitter Installation (LongView IP VG Extender System Shown)
Table 2.3: Description of Figure 2.2
Number Description
1 User Station
Table 2.3: Description of Figure 2.2 (Continued)
Number Description
2 External Power
Supply
3 Serial Port
Chapter 2: Installation 15
4 Local Peripherals
5 VGA Port
6 Speakers
7 Microphone
8 USB Port
9 Transmitter
10 Target Computer
(attached via PS/2 ports)
16 LongView IP KVM Extenders Installer/User Guide
6
1
2
3
4
5
7
Figure 2.4: User Station and Transmitter Installation (LongView IP DH Extender System Shown)
Table 2.4: Description of Figure 2.3
Number Description
1 Serial Port
2 DVI Ports
3 External Power Supply
4 Speakers
5 Local Peripherals
6 Transmitter
7 Target Computer
(attached via USB port)
Chapter 2: Installation 17
2
1
3
4
5
6
Figure 2.5: User Station and Transmitter Installation (LongView IP HR Extender System Shown)
Table 2.5: Description of Figure 2.4
Number Description
1 Serial Port
2 DVI Ports
3 Local Peripherals
(attached via USB port)
4 Speakers
5 Transmitter
18 LongView IP KVM Extenders Installer/User Guide
Number Description
6 Target Computer
To connect the user station:
1. Connect your keyboard, monitor, mouse and other peripheral cables to the appropriately labeled ports on the back of the user station.
2. Connect the UTP cable from the transmitter to the RJ-45 port on the back of the user station.
NOTE: Use only the power supply provided by Avocent.
3. Connect one end of the 2.5 mm connector on the user station’s power supply into the DC power jack on the user station. Connect the other end to an appropriate power source.
4. Turn on the user station. A connection will be automatically established with the target computer.
NOTE: VGA monitors can be connected to the user station by using a DVI-I to VGA adaptor (not applicable to LongView IP VG extender system).

Connecting power

Both the user station and transmitter feature an external power supply. A DC power jack is located on the rear of both.
NOTE: The LVIP-T and LVIPVG-T transmitters draw electrical power from two USB ports on the target computer. One USB port is not sufficient to turn on these transmitters. If you have only one USB port on your target computer, you will need to order an external power supply for these transmitters from Avocent.
NOTE: Use only the power supply provided by Avocent.
To connect power to the user station or transmitter:
1. Plug the external power supply’s 2.5 mm connector into the DC power jack.
2. Connect the detachable IEC power cord to the power supply.
3. Plug the IEC power cord into an appropriate wall outlet.

Networked installation

The following instructions will enable you to install your LongView IP KVM extender system in a networked configuration. In this installation, multiple transmitters and user stations are attached via the same Ethernet network. In this case, it is important for each unit to be configured with a unique IP address.
NOTE: The user station and transmitter can obtain their IP address data from a DHCP server.
Chapter 2: Installation 19
Transmitters and user stations may be configured for use on a single subnet or for use across routers. Use of routers, however, will cause a slight increase in end-to-end latencies, which may not be acceptable for all applications.
The LongView IP KVM extender system has been preconfigured with factory-default network settings. If you install only one LongView IP KVM extender system on a subnet, you do not need to change these default network settings. If you install multiple extender systems on the same subnet, you will need to assign a unique IP address to each extender system or configure them for DHCP. This can be done via the serial port and the IP address must be assigned before displaying multiple devices on the same network. See
Accessing the serial menu on page 25 for more
information.
NOTE: The DHCP server must be configured to assign IP addresses to the unit that do not expire. Do not change the mode to DHCP unless the equipment is connected to a DHCP server.
Table 2.6: Default Network Settings
Default
Component IP Address Typ e
User station 192.168.13.1 Static 0.0.0.0 255.255.255.0
Transmitter 192.168.13.2 Static 0.0.0.0 255.255.255.0
Gateway
Subnet Mask
To install the LongView IP KVM extender system on a network:
1. With the transmitter already connected to the target computer, connect it to the LAN via the unit’s RJ-45 connector.
2. Connect the user station to the peripherals. Use the UTP cable to connect the user station to the Ethernet network via the RJ-45 connector on the rear of the user station.
3. Turn on the user station. A connection will be automatically established with the target computer.
4. Use the serial menu to reconfigure the network settings for the transmitter and then the user station.
NOTE: If the user station and transmitter are to be located on different subnets, configure their network settings before you connect to the network.
NOTE: If there are already transmitter and user station pairs operating on the subnet, configure network settings of new transmitter and user station pairs before connecting them to the network.
5. Repeat this procedure for each transmitter and user station pair you wish to install on the network.
20 LongView IP KVM Extenders Installer/User Guide
CHAPTER

Operations

3

Overview

Operating a target computer through the LongView IP KVM extender system is no different than working directly connected to your target computer. All peripherals operate as if directly connected, even though the target computer is located at a distance.
While the LongView IP KVM extender system default settings will work in most environments, you may configure the settings to better fit your installation via the serial menu. You can also upgrade the LongView IP KVM extender system via the serial menu. See LongView IP KVM Extender System on page 35 for more information.

LED identification

21
Flash Upgrading your
Front panel
There are two blue LEDs on the front panel of a user station. The PWR LED will light up when the user station is turned on. The ACTIVE LED will blink slowly until the user station establishes a connection with the transmitter. When a connection is established between the user station and transmitter, the ACTIVE LED will stop blinking and will remain lit.
Rear panel
Two LEDs are built into the RJ-45 connectors on the user station and transmitter.
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