Avery SNAP 700 User Manual

Operator’s and Service Manual

Avery Dennison
SNAPTM 700 Printer
SNAPTM 700 RFID Printer

621398 Rev 4.5 3/14

© 2014 Avery Dennison Corp. All rights reserved

toutes les

exigences du Reglement sur le material

broilleur d

u Canada

User’s Manual—SNAP™ 700 Printer

WARNING

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference that may cause undesired operations.

This Class A digital apparatus meets all requirements of the Canadian Interference

Causing Equipment Regulations. Cet appareil numerique de la classe A respecte

User’s Manual—SNAP™ 700 Printer

Table of Contents

1.0 INTRODUCTION 9

2.0 INSTALLATION 10

2.1 Preparing for the installation 10

2.1.1 AC Power Line 10

2.1.2 Location Considerations 10

2.1.3 PC Requirements 11

2.1.4 User Safety 12

2.2 Receiving 12

2.3 Unpacking 13

2.3.1 Removing the printer from the carton 13

2.3.2 Inspection / Inventory Checklist 14

2.3.3 Downloading Support Documentation 14

2.4 Printer Description 15

2.4.1 Printer Configurations 16

2.5 Setting up the Printer 17

2.5.1 Attaching the Stacker 17

2.5.2 Checking the Main Fuse Configuration 18

2.5.3 Installing the Power Cord 19

2.5.4 Installing the PC Interface Cable 19

2.5.5 Installing PCMate Platinum Software 20

2.5.6 Attaching the Unwind Assembly 20

2.6 Printing a Test Label 21

2.6.1 Loading Supplies 21

2.6.2 Turning the Printer on 21

2.6.3 Selecting the Test Format 21

2.6.4 Printing the Test Labels 22

3.0 OPERATION 23

3.1 Loading Supplies 23

3.1.1 Installing Ink to the Top Ink Supply Station 23

3.1.2 Installing Ink to the Bottom Ink Supply Station 26

3.1.3 Loading the Stock 26

User’s Manual—SNAP™ 700 Printer

3.1.4 Butt Splice 28

3.1.5 Threading Diagrams 29

3.2 Sending a Print Job to the Printer 30

3.3 Printing Labels 30

3.3.1 The Control Panel 30

3.3.2 Printing 31

3.3.3 Handling the Leader 31

3.3.4 Feeding the stock 31

3.3.5 Errors 32

3.3.6 End of Day 32

3.3.7 Clearing Print Jobs 32

3.4 Using Pre-Printed Stock 33

3.4.1 Selecting the Sensor 34

3.4.2 Aligning the Stock to the Sensor 34

3.4.3 Aligning the Sensor to the Stock 34

3.5 Option Menu System 35

3.5.1 Running Test Patterns 36

3.5.2 Setting / Adjusting Voice Button Volume 38

4.0 MAKING ADJUSTMENTS 40

4.1 Print Head Adjustments 40

4.1.1 Adjusting Print Head Pressure 40

4.1.2 Adjusting Density (Darkness) 41

4.2 Adjusting the Stacker 41

4.2.1 Stacker Position 42

4.2.2 Toggle Switch 42

4.2.3 Stacker Angle 42

4.2.4 Platform 43

4.3 Virtual Control Panel 44

4.3.1 Introduction 44

4.3.2 Changing Printer Settings in PCMate (Printer Settings) 45

4.3.3 Print/Cut Adjust (VCP Print/Cut Adjust Tab) 45

4.3.4 Selecting the Printer Language (VCP Options Tab) 46

4.3.5 Setting the Date and Time (VCP Options Tab) 47

4.3.6 Enabling or Disabling the Cutter (VCP Options Tab) 47

4.3.7 Selecting the Print Speed (VCP Options Tab) 47

4.3.8 Selecting the Flagging Mode (VCP Options Tab) 48

4.3.9 Selecting the Sense Mark Type (VCP Options Tab) 48

4.3.10 Setting the Default Transfer Type (VCP Options Tab) 48

4.3.11 Viewing the Life Counts (VCP Versions/History Tab) 49

4.3.12 Firmware Version (VCP Versions/History Tab) 49

4.3.13 Print Quality (VCP Arbor Tension Adjust Tab) 50

4.3.14 Other information on VCP 50

User’s Manual—SNAP™ 700 Printer

4.4 Web Server 51

4.4.1 Setting the Printer IP Address 51

4.4.2 Obtaining a DHCP Address 51

4.4.3 Determining the DHCP Address 52

4.4.4 Converting the DHCP Address to a Static Address 53

4.4.5 Resetting the Printer to DHCP Mode 54

4.4.6 Viewing and Changing the Printer Settings 55

4.4.7 Troubleshooting the Network Connection 56

5.0 MAINTENANCE 57

5.1 Print Head Cleaning and Handling 57

5.1.1 Handling Techniques 57

5.1.2 Cleaning Procedures 58

5.2 Print Head Replacement 59

5.3 Lubrication 62

5.4 Rotary Knife Assembly 62

5.4.1 Removing and Replacing the Knife Assembly 63

5.4.2 Adjust the Knife Home Position 66

5.5 Rubber Roller Replacement 66

6.0 SERVICE ADJUSTMENTS 67

6.1 Stock (Web) Guide Position 67

6.2 Stock (Web) Guide Width Adjustments 67

6.3 Stock Feed 67

6.4 Knife Shear Adjustment 67

7.0 UPGRADING THE PRINTER FIRMWARE 69

7.1 Introduction 69

7.2 Selecting the UPG file 69

7.3 Getting the UPG file 70

7.3.1 Getting UPG file using D2Comm 70

7.3.2 Getting UPG file without using D2Comm 70

7.4 Performing the Upgrade 71

7.4.1 Unzipping the file 71

7.4.2 Upgrading through PCMate 72

7.4.3 Upgrading through USB Flash Drive 75

7.4.4 Upgrading through the Webserver 75

8.0 ELECTRICAL TROUBLESHOOTING 79

8.1 Power Up / Sign On / Communications 79

User’s Manual—SNAP™ 700 Printer

8.2 Stock / Ink Advance 81

8.3 Print 82

8.4 Cut / Stack 84

10.5 Printer Errors 85

9.0 MECHANICAL TROUBLESHOOTING 91

9.1 Stock 91

9.2 Ink 92

9.3 Print 92

9.4 Knife 92

APPENDICES 93

1. Fuse Configuration 93

2. Ink and Stock Transfer Types 94

3. Printer Specifications 96

4. Instructions for Factory / Field Installation of Top Sensor Assemblies 620006 & 620007
98

Installation Procedure 98

5. Programming the Contrast Sensors 102

Programming the Contrast Sensor 103
Programming the Color Contrast Sensor 104

6. Instructions for Factory / Field Installation of High Speed Verifier Assembly 620008F
(Factory) and 620008 (Field) 106

Installation Procedure - Mechanical 106
Installation Procedure - Electrical 108
Installation – Rear Cover 109

7. Warranty Policy 110

Service 111

8. Option Menu System Flowchart 112

ELECTRICAL DRAWINGS 113

Electrical System Schematic 114

Harness Connections 115

MECHANICAL ASSEMBLY DRAWINGS 117

User’s Manual—SNAP™ 700 Printer

Unwind Assembly – Single Shaft Design (Old) 118

Unwind Assembly – Two Shaft Design (New) 119

Unwind Assembly RFID 3” / 4” – Single Shaft Design (Old) 120

Unwind Assembly RFID 3” / 4” – Two Shaft Design (New) 121

Unwind Motor Assembly 122

Decurler Assembly 123

Web Guide Assembly 124

Sensor Tray Assembly 125

Sensor Tray Assembly RFID 126

Top Print Head Assembly 127

Bottom Print Head Assembly 128

Print Head Assembly 129

Platen Roller Assembly 130

Ink Arbor Assembly 131

Ink Unwind / Rewind Motor(s) Assembly 132

Drive Assembly 133

Knife Assembly 134

Nip Roller Assembly 136

Knife / Drive Motors Assembly 137

Knife / Drive Motors Assembly RFID 138

RFID Reader Assembly 139

Covers Assembly 140

Cooling Fans Assembly 141

Stacker Assembly (Sheet 1 of 2) 142

Stacker Assembly (Sheet 2 of 2) 143

Stacker Parts List 144

Addendum I – Printing and Supplies Handling Procedure 145

User’s Manual—SNAP™ 700 Printer

Addendum II – Short Feed 147

Short Feed O-Ring Replacement 147
Short Feed Assembly 149
Short Feed Part List 150

Revision Record 152

User’s Manual—SNAP™ 700 Printer

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1.0 Introduction

AVERY DENNISON has designed the SNAPTM 700 printer for simple installation,
easy operation, and dependability. Use your printer to produce two-sided,
brand/care labels paper hang tags and self-adhesive stickers for your apparel,
footwear, or other products needing identification. Printing up to a speed of up to
7 inches (178 mm) per second for care labels and 12 inches (305mm) per
second for tags and stickers, (supply dependent) the SNAP 700 printer features
quick change-outs of inks and tapes, multilingual voice prompts, and easy
operating system updates. Finally, the SNAP 700 printer supports various
options including RFID.

The SNAP 700 multiple head printer can have two different head configurations
when ordered. This manual covers both configurations.

This manual guides the printer operator as an easy-to-use, quick-reference
guide. It contains procedures for receiving, handling, set-up, installation,
operation, and maintenance of the SNAP 700 printer.

Please read this section of the manual to familiarize yourself with the printer and
to guide you through the initial receiving and set-up of your new SNAP 700
printer. Throughout this manual, a system of NOTES, CAUTIONS, and
WARNINGS identify key information to ensure your personal safety and to proper
printer operation. Please review these carefully.

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We also strongly suggest that you watch the 17-minute training video,
which is available on the D2Comm web site. Refer to the documentation
included with the printer for more details.

NOTES call attention to information that is especially
significant to understanding and operating the equipment.

CAUTION notices inform you of actions or situations in
which the printer might be damaged.

WARNING notices describe situations in which lack of
attention or insufficient equipment knowledge could cause
either personal injury or damage to the printer.

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2.0 Installation

2.1 Preparing for the installation

2.1.1 AC Power Line

NOTE: AVERY DENNISON requires that the minimum
electrical service be 10 Amps @ 115VAC or 6 Amps @
230VAC. This will allow you to plug the SNAP 700 printer,
PC, and any additional support or service equipment into
the same service. We highly recommend that the printer
and its accessories be on a dedicated circuit.

The electrical service supplying power to the SNAP 700 printer or to peripheral
equipment connected to the SNAP 700 printer should meet standard electrical
code practices, including proper grounding and neutrals.

2.1.2 Location Considerations

User’s Manual—SNAP™ 700 Printer

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The SNAP 700 printer weighs 60 pounds (27.2 Kg) and requires a table of
sufficient quality and strength to handle this load. The printer requires an area of
approximately 72" wide x 30" deep x 32" high (1.8 m x 76 cm x 81 cm). The host
PC (if used) and any printer options will increase the required area. AVERY
DENNISON recommends using an industrial type worktable. Refer to Figure 1
below.

The SNAP 700 printer is designed for easy operator accessibility to the printer
controls and components. Select your SNAP 700 printer’s location to meet the
following criteria:

1. Physical demands on the operator will dictate proper height of the table
supporting the printer. Ensure the operator has comfortable access to the
printer. Refer to Figure 1.

2. Allow enough space for smooth flow of materials that the operator will
load on the printer as well as space for processing the finished product
from the printer.

3. While AVERY DENNISON has designed the printer to be reasonably
quiet, select an area where repetitious noise from printing and cutting
processes is acceptable.

CAUTION: Each customer must take responsibility to
ensure the workstation created for the SNAP 700 printer
meets the recommended requirements to ensure optimal
operation of the printer.

User’s Manual—SNAP™ 700 Printer

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Figure 1. Recommended Workstation Layout

2.1.3 PC Requirements

Most customers use a personal computer to download information to the SNAP
700 printer. The printer can be connected to any type of computer capable of
sending the AVERY DENNISON Command Language, or PCL.

PCMate Platinum tag and label printing software supports the new virtual control
panel feature when using the SNAP 700 printer. PCMate features higher
communication speeds of the SNAP 700. Finally, it can deliver firmware
upgrades from the Internet.

NOTE: PCMate Platinum requires the following minimum
system:

• IBM ® PC or Compatible

• Microsoft Windows® 2000, XP, 7 or later (check for latest version of

Windows)

• At least 256 Megabytes of RAM

• At least 4 Gigabyte of available disk space

• Pentium III or later processor, 800Mhz

• Monitor with 1024 x 768 resolution

• CD ROM drive

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• Internet Connection to access software upgrades and remote diagnostics

Refer to your PCMate Platinum user’s manual for proper installation procedures.

2.1.4 User Safety

1. Follow all of the safety requirements and procedures established for your
facility.

2. Turn off the power to the printer before cleaning, servicing, or replacing
any components.

3. You do not have to turn off the power when loading or changing supplies.

CAUTION: The SNAP 700 printer has some pinch points
which have safeguards design in. AVERY DENNISION
strongly recommends that you do not modify or bypass
these safeguards.

CAUTION: Danger of explosion id battery is incorrectly
replaced. Return product to Avery Dennison for proper
replacement and disposal. Call 1 – 800 – 543 – 6650

User’s Manual—SNAP™ 700 Printer

Warning:

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print head station

and fingers away.

2.2 Receiving

The SNAP 700 printer’s-shipping carton weighs 90 pounds (40.8 Kg The carton
is large and specially made to protect the printer. It may be awkward or difficult to
move by hand to its installation location.

CAUTION: Do not remove the printer from the carton or

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unpack in the shipping / receiving department. Move the
carton to the installation location.

1. Move the SNAP 700 printers with a forklift, fork cart or handcart to its
intended location. It is easier and safer to use one of these handling
devices to move the printer. Leaving the printer in the carton while it is
being moved within your facility will help protect it until placed in its new
location.

2. The stacker and any other accessories purchased for the printer may be
shipped separately.

There are hazardous moving parts at the

. Keep hair, loose garments, jewelry

User’s Manual—SNAP™ 700 Printer

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2.3 Unpacking

2.3.1 Removing the printer from the carton

1. Open the carton from the top by removing the banding straps and/or cutting
the taped seam on the top of the carton.

2. Remove top foam-packing layer (see Figure 2A).

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Figure 2A – Shipping Carton

CAUTION: Do not discard any of the packing / shipping
material in case you have to move the printer to another
location or return it to AVERY DENNISON for service.

3. The printer has been wrapped with shrink wrap to protect the printer from the
packing material and moisture.

4. It requires 2 people to remove the printer from the carton.

5. Position your hands in the cardboard cutout as above. Carefully lift it out of
the box. Lift the printer from the bottom out of the lower foam packing and
place the printer on the workstation table.

6. Carefully remove the shrink wrap to avoid damaging the printer.

7. Turn the Stock Arbor knob counter-clockwise and remove the protective foam
behind the Stock Arbor.

8. Unpack the stacker from its box and place it on the workstation table next to
the printer. Refer to Section 2.5.1, Attaching the Stacker.

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CAUTION: Lifting the printer from any component other
than case or stacker supports can damage the printer and
cause needless start up delays.

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User’s Manual—SNAP™ 700 Printer

X

X

X

X

X

X

Figure 2B: Lift Locations

2.3.2 Inspection / Inventory Checklist

1. Inspect the printer for any damage that may have occurred from shipping.

2. Check the SNAP 700 printer shipping carton to be sure the following items
are also included with your printer.

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Serial Cable

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A quick-disconnect power cord for 115-Volt printer)

3. If you see obvious damage to the printer, or if any items listed above are
missing, contact AVERY DENNISON for further instructions.

• In the U.S.A., call [phone], select option for Customer Service.

• Outside the U.S.A., please contact your local AVERY DENNISON supplier.

2.3.3 Downloading Support Documentation

1. Go to www.monarch.averydennison.com/support to download manuals,
videos, software, and firmware upgrades.

2. Find the section marked “Documentation & Printer Status Codes,” select
“Snap 700” from the Select Apparel Model drop-down box, and look in the
appropriate section on the page for the following.

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PCMate Platinum software

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Instructional Video

User’s Manual—SNAP™ 700 Printer

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SNAP 700 printer User's Manual

2.4 Printer Description

Shown below are the important parts of the SNAP 700 Printer. Please take a
moment to familiarize yourself with the printer.

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Upper Ink Arbors

Stock Arbor

Control Panel

Stock (Web) Guide

Upper Print Station

Rotary Knife Assembly

Stacker

Lower Ink Arbors

Lower Print Station

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Figure 3. SNAP 700 Printer

NOTE: Please take some time to become familiar with the
printer’s major components and their functions. Refer to
Figure 3.

• The Stock Unwind Arbor holds the supply roll. By rotating the outer knob
clockwise or counterclockwise, you can adjust the Arbor to accommodate
stocks ranging from ½ inch - 5 inches (12.7 mm - 127 mm) wide. The arbor
auto-centers the stock through the printer. Metal fingers extend to hold the
supply roll in place. This allows back tension which keeps the stock centered
through the printer.

• The Stock (Web) Guide guides the stock through the printer and is adjusted
by rotating the black knob.

• The Upper and Lower Print Stations house the print head assemblies.
They have knobs for adjusting print head pressure and print density to control
the print quality.

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• The Upper and Lower Ink Arbors are adjusted using the black knob on the
end of the arbor. To open up and close down the self-center arbor to the ink
cores rotate the knob. Do not over tighten onto the core to hole them in
place. They accommodate ink rolls ranging from 1 inch (25mm) to 5 inches
(127 mm) cores.

• A Rotary Knife Assembly comes with printer. When printing woven tapes,
use a Sonic Knife accessory option that provides ultrasonic cutting and
sealing.

• The Stacker collects the finished, printed labels. You can adjust it to
accommodate a variety of label stocks and short or long labels. Once the
stacker reaches the bottom, the printer will stop, indicate the stacker is full,
and allow you to remove the labels.

• The Control Panel with buttons and LED’s indicate printer status and
information about specific jobs.

WARNING: This is a class A product. In a domestic environment

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this product may cause radio interference in which case the user
may be required to take adequate measures.

User’s Manual—SNAP™ 700 Printer

2.4.1 Printer Configurations

The Snap 700 comes in 2 configurations:

• 1 over 1 – The Snap 700 1 over 1 features one upper print head over one
lower print head, capable of printing a two sided label.

• 1 over 0 – The Snap 700 1 over 0 features one print head on top only.

User’s Manual—SNAP™ 700 Printer

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2.5 Setting up the Printer

2.5.1 Attaching the Stacker

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Rotary Knife

Assembly

Nip Roller

Shafts

Figure 4. Rotary Knife and Stacker

Label Stop

Stacker Sensor

Switch

Platform

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The stacker and knife are two separate assemblies that can be installed and/or
replaced easily and quickly. For information on adjusting the stacker, refer to
Section 4.2.

1. Locate the two shafts on the printer below the Auxiliary Feed and Knife
assembly (see Figure 4).

2. Slide the stacker onto the two shafts until the backside of the stacker is
beyond the stock size to be run.

NOTE: Be sure to slide the top of the stacker behind the
Nip Roller stripping plate.

3. With the power off, connect the stacker cable extending from the bottom of
the stacker assembly into the larger connector on the right side of the printer.
Rotating the connector and applying light pressure inward will help engage
the connectors.

NOTE: There is a sleeve on the connector that will snap
when the connector is fully engaged with the mating
connector. The two cables will slide into each other only
when the connectors are properly aligned with each other.

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User’s Manual—SNAP™ 700 Printer

2.5.2 Checking the Main Fuse Configuration

WARNING: Before powering on the printer, you must
check to be sure the main fuses on the AC power
receptacle are set for the appropriate voltage for your
location (Line voltage of 90-132VAC @ 50-60Hz, single
phase or 180-265VAC @ 50-60Hz, single phase).

The main fuse(s) on the SNAP 700 printers are located inside the AC power
entry receptacle on the backside of the printer (see Figure 5). The AC power
entry has a fuse drawer that holds the fuse(s) and selects the appropriate line
voltage.

1. Look at the line voltage level shown in the window on the back of the printer
(see Figure 1). If the number in the window matches the appropriate voltage
for your location, you can proceed with setting up your printer.

2. If the line voltage does not match the voltage for your location, contact your
local AVERY DENNISON supplier. To change the Fuse Configuration, see
Appendix 1.

• In the U.S.A., call [phone].

• Outside the U.S.A., please contact your local AVERY DENNISON supplier.

WARNING: Some printers require internal changes when
switching the line (mains) voltage from 115V to 230V.
Refer to Appendix 1 for instructions. Failure to follow the
instructions may result in damage to the printer.

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CAUTION: If the number in the window DOES NOT match
the AC power line intended to be supplied to the printer,
DO NOT plug in the power cord.

WARNING: Attempting to open the AC power entry with
the AC power cord already inserted will damage the AC
entry.

115V Fuse Line
Voltage Setting

Figure 5. Right Side of Printer – Rear View

User’s Manual—SNAP™ 700 Printer

115V Fuse Line Voltage

AC Connection for Power

Serial Port for Communication to

2.5.3 Installing the Power Cord

A quick-disconnect power cord is shipped with each 115V printer. The cord for
115V printers will use the standard three-prong plug used in the U.S.A.

If a power cord is not supplied with your printer, and your printer is operating at a
rating other than 115V, you will need to obtain a power cord for your voltage
application. The power cord should have an IEC-320-C13 plug on one end and
the appropriate plug for your power receptacle at the other end.

1. Locate the AC power entry receptacle on the backside of the printer just
below the power switch (see Figure 5).

2. Plug the power cord into the AC power entry receptacle.

2.5.4 Installing the PC Interface Cable

If you will be using your SNAP 700 printers with a personal computer, one of the
following computer interface cables is required:

• Null-modem serial cable with Part number 581139 connector

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• USB / Serial adapter – Part number 581140

• Ethernet adapter – Part number 05591105

1. Locate the communication cable connectors on the backside of the printer
(see Figure 6).

2. Plug in the serial cable connection to the serial port.

The default serial port configuration is 115,200 baud, no parity, 8 data bits, 1 stop
bit.

Power
Switch

Figure 6. Rear View of the Printer

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Head SEM

2.5.5 Installing PCMate Platinum Software

The software used to drive the AVERY DENNISON family of printers is covered
in a separate manual. The PCMate Platinum software is a Windows® application
used to create formats for the SNAP 700 printer as well as all other AVERY
DENNISON control printers.

The printer is also capable of operating directly from a mainframe when using the
RS232 interface and AVERY DENNISON's command language (PCL).

2.5.6 Attaching the Unwind Assembly

User’s Manual—SNAP™ 700 Printer

Assembly
Shaft

Receiving
Shaft

Philips

Holes

Figure 6A: Unwind Assembly Installation

The unwind assembly is shipped detached from the printer to prevent damage

during shipping.

1. The unwind assembly is easily attached by sliding the shaft on the assembly
into the receiving shaft mounted on the printer.

2. Line up the holes in the assembly shaft and receiving shaft and insert
provided Philips head sem screw and tighten.

User’s Manual—SNAP™ 700 Printer

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2.6 Printing a Test Label

2.6.1 Loading Supplies

Before you can print a test label, the printer must be loaded with stock and ink.
Refer to section 3.1 for instructions on loading the stock and ink.

2.6.2 Turning the Printer on

1. Turn the power switch on. The power switch is located on the back of the printer,
just above the power cord.

2. The four lights on the Printer Control Panel will come on for a few seconds, and
then all four lights will start to flash. This indicates that the printer is performing
its internal diagnostic tests. After several seconds, the lights will stop flashing
and the Ready light will come on. This indicates that the printer is ready.

NOTE: During the power sequence the knife will cycle
backwards 1 time to find home and there will be an audible
bell as the printer powers up.

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3. If any problems occur, see sections 10 and 11, Troubleshooting.

2.6.3 Selecting the Test Format

There are two test formats built into the printer. These are selected using the
Option Menu System. The steps below describe how to select one of the test
formats. For more information on the Option Menu System, see section 3.4.

When the instructions say to press a button, press the
button for a short time and release it. When the
instructions say to press and hold a button, press the
button and hold it down until the printer responds.

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When you are in the Option Menu System, you can get out
by pressing and holding the Voice button until the printer
says “Returning to print mode.”

1. Press and hold the Voice button until the printer says “Press Start for Test
Patterns.”

2. Press the Start button. The printer will say “Press Start for Test Pattern 1.” If
you want to print test pattern 1, press the Start Button, then go to step 3. If you
want to print test pattern 2, press the Voice button. The printer will say “Press
Start for Test Pattern 2.” Press the Start button.

3. The printer will say “Ready to print test pattern 1 (or 2), Returning to print
mode.” At this time the Data light will come on. The printer is now ready to
print the test labels.

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2.6.4 Printing the Test Labels

1. Press the Start button. The stacker (if installed) will move the platform to its
start position and the printer will begin printing the test labels. If there is no
stacker installed there will be a noticeable delay in the start of the printer.

2. If any problems occur, either the Supply or Error light will come on. If this
happens, press the Voice button and the printer will say a message telling what
the problem is. Correct the problem and press the Start button again. Repeat
this until the printer runs continuously.

3. If you can’t get the printer to run, refer to sections 10 and 11 Troubleshooting.

User’s Manual—SNAP™ 700 Printer

User’s Manual—SNAP™ 700 Printer

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3.0 Operation

3.1 Loading Supplies

Your SNAP 700 printer is designed with upper and optional lower ink supply
stations. . The ink supply station setup is dictated by the option of the printer your
ordered. There is no way to change this setup at your location.

The ink arbors have a self-center guide to locate the roll of ink to ensure smooth
tracking through the machine.

The ink cores have splines on their inside surfaces. These splines align with the
grooves in the ink arbors. Splines allow the printer to control the tension of the
ink ribbon during printing, minimizing wrinkling and optimizing print quality.

NOTE: Only use the white plastic cores on the SNAP

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3.1.1 Installing Ink to the Top Ink Supply Station

printers. If you have a black plastic core they are design
for the Avery Dennison 9800 series printers.

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1. Install an empty ink core on the upper ink rewind arbor. It is important that
the core be the same width or wider as the core of the ink being used.

NOTE: The empty ink core should be the same width as
the ink supply roll.

a. Rotate the core slightly to align the splines and grooves on the arbor.

Slide it gently onto the arbor until it contacts the back core stop.

b. If the front core locator is not exposed turn the black knob on the end

of the arbor counterclockwise to bring it past the end of the core. To
clamp the core rotate the black knob clockwise to center the core on
the arbor. See Figure 7.

CAUTION: Do not over tighten the core locators. Little to
no pressure is needed to keep the core centered. Over
tightening can damage the plastic stops.

CAUTION: To avoid damaging the print head, the ink
supply roll should be ¼ inch (6 mm) wider than the stock.

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Rewind Arbor

Supply Arbor

Station

Upper Ink

Core Stop Upper Print

Upper Ink

User’s Manual—SNAP™ 700 Printer

Figure 7. Upper Ink Supply and Print Stations - Unloaded

NOTE: The ink system is designed to rewind one roll of ink
at a time. When the rewind core is full, replace it with an
empty ink core. Do not try to add a second roll to the first
rewind core, since it will not track through the printer
correctly and will result in poor print quality.

2. Remove the plastic packaging around the roll of ink and install it on the ink
supply arbor. Ensure that the leading edge is pointing toward the Stock
Arbor.

NOTE: For best results, leave the ink roll wrapped in
plastic until you are ready to use it in the printer.

3. Open the print roller (See Figure 8).

4. Pull the ink down and to the right, beneath the turn bar, between the upper
print roller and the upper print station, toward the stacker side of the upper
ink rewind arbor.

User’s Manual—SNAP™ 700 Printer

Upper Ink

Supply Roll

Upper Print

Station

Rewind Core

Upper Rewind

Arbor

25

Lower Print

Station

Print Head

Lower Ink

Supply Roll

Figure 8. Upper and Lower Ink Supply and Print Stations - Loaded

4. Fasten the ink supply to the rewind core.

a. If you are using a new roll of ink, the leader you are advancing

through the machine already has adhesive on it. Press the leader
onto the rewind core until it sticks to the core.

b. If you are installing a partially used roll of ink, you must first attach a

small piece of tape to the leading end of the ink roll. Then, tape the
end to the ink on the rewind core.

5. Wind the core for several turns to make sure the ink tracks flat as it is pulled
through the printer.

6. To remove an ink core from the arbor, turn the black knob at the end of the
ink arbor counterclockwise and slide the core from the arbor. Save the
empty core to be used as the next rewind core.

26

3.1.2 Installing Ink to the Bottom Ink Supply Station

Installing Ink on the Bottom Print Station is done in the same way as the Top
Print Station, except that the ink runs up over the Turn bar, across the print head
to the rewind arbor.

3.1.3 Loading the Stock

Before loading a roll of stock, you will need to be familiar with the following parts
of the SNAP 700 printer (Refer to Figures 9 and 10).

The Stock Arbor is designed to clamp the core of the stock supply rolls to hold
them in place during printing operations. This function provides back tension
which helps keep the stock straight while it moves to the center of the print head.
By rotating the stock arbor knob, you can adjust for roll widths ranging in size
from ½ inch to 5 inches (12.7 mm to 127 mm). This helps keep the stock straight
while it moves to the center of the print head. To function properly, the stock roll
must be wound firmly and centered on the core with no telescoping of the roll.
There are no other adjustments to the stock arbor.

The Stock (Web) Guide is located between the Stock Arbor and Sensor Module
Station to guides the stock through the machine toward the center of the print
head. The black knob located at the end of the web guide controls the width of
the guides. Turning the knob clockwise will widen the web guides, while
counterclockwise turns will narrow the web guides.

User’s Manual—SNAP™ 700 Printer

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The Upper and Lower Print Stations on the SNAP 700 printer are stationary.
The rollers swing open and closed for threading and printing. These rollers are
held in position for printing with latches on both the inside and outside end of the
rollers.

NOTE: If you are printing two-sided labels, both print
rollers must be closed in order for the printer to operate.
If a two-sided label design is sent to the printer and the
lower print roller is open, the Error LED will light up and
the printer will stop. If you are printing single-sided
labels, the lower print roller should remain open so the ink
rolls will not rotate.

The Stock Feed is the assembly located in front of the knife. The Feed has a
knob, which is used to manually advance the material through the knife, the nip
roller, and into the stacker. (See figure 10)

New rolls of Supply Stock are sealed and packaged individually. When you are
ready to load the stock, remove the packaging and follow the steps below.

1. Remove the tape holding the end of the supply stock to the outer part of the
roll. To avoid damaging the rollers or print heads, use scissors to cut off any
portion of the supply stock that has adhesive on it.

2. Rotate the unwind knob clockwise to retract the “fingers”. Open the
assembly so the back locator hub and front locking fingers are wider that the
material.

User’s Manual—SNAP™ 700 Printer

3. To install the stock supply roll, begin with the leading end at the top of the roll
pulling off towards the stacker.

4. Slide the stock roll onto the Stock Arbor (see Figure 9).

5. Rotate the Stock Arbor knob counter-clockwise quickly to extend the fingers
that hold the supply roll in place.

6. With all print rollers in the open position, pull the stock from the top of the
supply roll, and over the Decurler Roller.

27

Decurler Roller

Retraction

Fingers

Lower Print Station

Upper Print Station

Stock (Web) Guide

Figure 9. Stock Supply through Print Stations

Stock Arbor Knob

7. Pull the roll of stock to the right of the Stock (web) guides.

8. Feed the web between the two plates that support the registration sensors

9. Continue threading the stock between the print rollers and through the feed.

10. Rotate the black knob on the feed counter-clockwise and advance the stock
through the knife and nip rollers and into the stacker (until it extends about ½
inch or 10 mm - 15 mm from the rollers).

11. If the stock will not advance through the knife, refer to Section 5.4.2, Knife
Home Position Adjustment.

12. Rotate the stock web guide knob to align it to the stock width.

13. Close the upper and lower print rollers.

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Knife

User’s Manual—SNAP™ 700 Printer

Stock Web
Guide Knob

Figure 10. Stock Supply Through Knife and Stacker

3.1.4 Butt Splice

Upper Print
Roller

Lower Print
Roller

Feed Roller

Stacker

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CAUTION: To prevent damage to the print head, do not
use butt splices.

The SNAP 700 printer is designed to allow for fast, frequent changing and
loading of stock and ink. We recommend re-threading the stock rather than to
using a butt splice. If you determine that splicing is faster for threading, tape the
ends of the stock together. Turn the feed roller and advance the splice through
the printer. Do not try and run the splice through the printer as it can cause
damage.

User’s Manual—SNAP™ 700 Printer

3.1.5 Threading Diagrams

29

Stock

Upper Ink Unwind

Lower Ink Unwind

Threading Diagram

Upper Ink Rewind

Lower Ink Rewind

Decurler & Web

Guide not used on

Threading Diagram - RFID

30

3.2 Sending a Print Job to the Printer

In order to print labels, you must send a print Job to the printer. The print job
tells the printer what label to print, what information to print on the label, and how
many labels to print.

Getting a print job to the printer depends on how your company system is set up.
You may be using AVERY DENNISON’s label design program PCMate Platinum,
or you may be using a special application on a PC or a mainframe. Consult your
supervisor on how your company sends print jobs.

3.3 Printing Labels

3.3.1 The Control Panel

The Control Panel on your SNAP 700 printer is located at the top of the machine.
Figure 11 shows the control buttons and lights displayed on the printer. The
buttons allow you to control the printer, and the lights indicate the status of the
printer.

• The Start/Stop Button is a blue button that starts and stops printing. If there
are labels ready to print, pressing the Start/Stop Button starts printing. If the
printer is running, pressing the Start/Stop Button stops printing.

User’s Manual—SNAP™ 700 Printer

• The Ready Light is a green light that indicates the printer has been powered
up, completed its diagnostics, and is ready to accept print jobs.

• The Data Light green light that indicates you have sent a print job to the
printer and it is ready to print. If the Data Light is flashing, you are at end of
day (see section 3.3.4).

• The Supply Light is a yellow light indicates that: either the stock or ink
supply has run out and needs reloading or the stacker is full. It may also
come on if you have an accessory attached and there is a problem with it.

• The Error Light is a red light that indicates a problem exists somewhere in
the printer.

• The Voice Button is a yellow button and will play a message describing the
status of the printer. Use it to determine causes of printer issues. If the
printer is printing, pressing the Voice Button will stop printing.

User’s Manual—SNAP™ 700 Printer

Figure 11. Control Panel

3.3.2 Printing

Once a print job has been sent to the printer, the Data light will come on. You
can then press the Start/Stop Button to start printing.

31

When printing starts, the stacker will move the platform to the correct position.
Then the printer will start printing labels.

As the printer prints, the cut labels will drop onto the top of the stack. As the
stack grows, the stacker platform moves down so that the top of the stack stays
in the same position.

3.3.3 Handling the Leader

When you start printing for the first time, or after some errors, the printer will
create a leader. The leader is a longer piece of material that may be blank or
may have some partially printed labels. These labels are not usable and are not
part of the print job.

When the printer creates a leader, grab it as it comes out of the nip rollers and
pull it out of the stacker when the printer does the first cut. (If you are not using
the stacker, or you are using some other accessory such as a Rewinder, you
may need to handle the leader differently.)

3.3.4 Feeding the stock

To feed the tape, press and hold the Start/Stop button. After a short delay, the
printer will feed tape though the printer. To stop the feed, release the Start/Stop
button.

32

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If you are in the middle of printing a batch, feeding the
tape will cause the printed labels between the printhead



and the knife to feed through without cutting. These labels
will be re-printed the next time you start printing. The
batch quantity will be correct.

3.3.5 Errors

If the printer encounters a problem during printing, it will stop printing and either
the Supply or Error light will come on. The Supply light means that there is a
problem with either the ink or the stock, or the stacker is full. The error light
means that there is some other problem with the printer.

There are three ways to determine what the problem is:

1. Press the Voice button. A message will play that describes the problem.

2. The problem will be displayed in the Printer Status box on the Virtual Control
Panel in PCMate Platinum. See section 8.0 for a description of the Virtual
Control Panel.

Correct the problem and press the Start Button to start printing again.

User’s Manual—SNAP™ 700 Printer

NOTE: If the error condition no longer exists, the printer
will start. It is not necessary to press the Start button
twice as is required with previous AVERY DENNISON
printer models. If the error continues to recur, contact
your local AVERY DENNISON representative.

3.3.6 End of Day

When the printer finishes printing all the print jobs that have been sent, it will stop
with a few labels left to print. The Data Light will flash. Sending another print job
will allow the printer to continue printing without producing a leader. The feature
helps prevent wasting stock and ink.

If all the jobs are finished or you need to change stock and/or ink and the data
light is flashing, press the Start Button. The printer will print the last few labels of
the last print job. You can then turn off the printer or change the stock and ink for
the next print job.

3.3.7 Clearing Print Jobs

If you have sent print jobs to the printer and do not want to print the labels, press
and hold both the Start/Stop and Voice buttons simultaneously. After about 2
seconds, the printer will say “Clearing Current Batch.” If there is only one print
job, the Data light will go out.

If there is more than one print job and you only want to clear the current one,
release the buttons. If there are more than one print job and you want to clear
them all, continue to hold the buttons until the printer says, “Clearing All
Batches.”

User’s Manual—SNAP™ 700 Printer

3.4 Using Pre-Printed Stock

When using pre-printed or die-cut stock, the printer must detect a sense mark on
the stock in order to print in the proper place.

• The SNAP 700 printer comes with a through-hole sensor standard. The

sensor, mounted in the Sensor Module, will detect a hole or slot any
location across the width of the stock. Adjusted the sensor position to the
hole or slot to register.

• The printer also comes with top reflective sensor standard. This sensor,

built into the same through-hole sensor, detects a black sense mark
printed on the top side of the stock.

• The bottom reflective sensor is also standard on the SNAP 700. This

sensor is built into the through-hole sensor and will detect a black sense
mark printed on the bottom of white tape or tag stock.

• Two contrast sensors are options. Both are dimensionally identical and

use a fiber-optic pickup tube mounted in the up-right frame with the tip
protruding into a slot in the left guide shaft. The contrast sensor detects
most sense marks. The color/contrast sensor detects colored and more
difficult sense marks.

33

• The fiber-optic pickup tube is moveable and will detect sense marks

across the entire width of the supply. Refer to appendix 7 for instructions
on teaching these sensors.

34

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3.4.1 Selecting the Sensor

Select the sensor one of two ways. First, the sensor type can be selected as part of
the format (see the PCMate Platinum manual or the PCL manual for details).
Second, override the format sensor using the Virtual Control Panel (see section

8.0). If the Format sensor type is selected, the printer will use the sensor

specified in the format. If one of the other sensor types is selected, the printer
will use that sensor and ignore the selection in the format.

The printer does not know if the optional sensors are
installed. If one of these sensors is selected but not
installed, the printer will not operate properly.

3.4.2 Aligning the Stock to the Sensor

In order to work properly, the stock must be aligned to the sensor before starting
to print. To do this, close one or both print-head rollers (depending on whether
the label is single- or double-sided) and use the Auxiliary Feed knob until the
sense mark is just to the left of the sensor. Then rotate the ink rewind arbors to
take up any slack and press the Start Button.

User’s Manual—SNAP™ 700 Printer

This alignment must be done anytime the printer would
normally create a leader. This will happen after most
errors. Do not align the stock after a normal stop or a
stacker full.

3.4.3 Aligning the Sensor to the Stock

The SNAP700 has two sensors that operate together to provide the hole, top
reflective, and bottom reflective sensor functions. These sensors are small
black rectangular plastic modules that move across the web by turning the
adjusting knob. One sensor is above the web and the other is below the web.
There are two “dimples” in the sensor body that mark the sense position.

When using a hole sensor mark, align the inboard dimple with the hole in the
web. When using either top or bottom reflective sense mark, align the mid­point between the dimples with the printed mark.

If the sensor is not properly aligned when printing is started, the printer will
stop with the Supply light flashing. Pressing the Voice button will give an
error message that will identify the type of sensor. For example, if the format
calls for a hole sense mark (or the front Panel Sensor Override is set to Hole),
the message will be “Hole Sensor Calibration Error”. This error will also
appear in the Virtual Front Panel.

In this mode, the Supply light will flash at a rate that is proportional to the

User’s Manual—SNAP™ 700 Printer

alignment of the sensor to the sense mark. If the sensor is not aligned with the
sensor mark, the light will flash slower. If the sensor is aligned with the sense
mark, the light will flash rapidly or stay on.

To align the sensor to the sense mark, move the stock so that the sensor mark
shows in the slot under the sensor. Then adjust the sensor across the web until
the Supply light flashes rapidly or stays on. For best alignment, move the
sensor to the point where the light flashes most rapidly, and then continue to
move the sensor in the same direction until the light starts to flash more
slowly. Then move the sensor back to a point in between those two points.

Press Start again to begin printing.

3.5 Option Menu System

The Option Menu System allows you to

• Print test labels

• Set the voice volume

35

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When the instructions say to press a button, press the
button for a short time and release it. When the
instructions say to press and hold a button, press the
button and hold it down until the printer responds.

When you are in the Option Menu System, you can get out
by pressing and holding the Voice button until the printer
says “Returning to print mode.”

Use the Start / Stop and Voice buttons to move through the Option Menu
System. Each time you press a key, a voice message will follow, or the machine
will initiate or stop an action. Regardless of which of the three functions you want
to select in the Option Menu System, you select it the same way:

1. Press and hold the Voice button for about two seconds.

2. The Voice message will say, “Press Start for Test Pattern.”

3. If you do not want to run a test pattern, press the Voice button.

4. The voice message will say, “Press Start for Demos.”

5. If you do not want to listen to the demos, press the Voice button.

6. The voice message will respond with, “Press Start to Set Volume.”

7. If you do not want to change the speaker volume, press the Voice button.

8. The printer will say “Returning to Print Mode.” At this time the Option Menu
System is complete and the printer is back to normal operation.

For more information on how to use each of the three possibilities in the Option

36

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Menu System, Running Test Labels; Using Voice Demos; and Setting / Adjusting
Voice Button Volume. Appendix 8 contains a flowchart of the Option Menu
System.

3.5.1 Running Test Patterns

Your SNAP 700 printer offers you two Test Patterns to run before you proceed to
production.

Test Pattern 1 (Narrow Setup Test Pattern), is a format designed to run on a 2”
wide fabric. It consists of a solid line down the middle on the front and back of
the label and a solid line across the web that is exactly 1” from the cut, along with
a 2” wide brick pattern. These lines are helpful in adjusting print position to
compensate for mechanical tolerances in the printer, and the brick pattern can be
used to detect dot out in the head.

Test Pattern 2 (Wide Setup Test Pattern) is similar to Test Pattern 1, except
that it is designed to run on a 5” wide stock.

Test Pattern 3 and 4 (Custom Test Pattern 1 and Custom Test Pattern 2)
more closely resemble actual labels and can be used to make adjustments to the
printhead pressure and contrast (see section 4.1.1 and 4.1.2).

User’s Manual—SNAP™ 700 Printer

When you have determined which Test Pattern you wish to operate, use the
appropriate procedure.

NOTE: The printer is set up to print the selected label test
format in a very large quantity. You must manually start
and stop the printing to make any necessary adjustments
and to end the test run.

Test Pattern 1

1. To run a test label, press and hold the Voice button about two seconds. The
voice message will say, “Press Start for Test Pattern.”

2. Press the Start / Stop Button. The voice message will say, “Press Start for
Narrow Setup Test Pattern”.

3. Press the Start / Stop button. The voice message will respond with, “Ready
to Print Narrow Setup Test Pattern. Returning to Print Mode.” The Data light
will turn on.

4. Press the Start / Stop button. The machine will begin printing Test Pattern 1.

5. To stop printing the test labels, press the Start / Stop button. The Data light
will remain on. Make any necessary adjustments, and press Start / Stop to
resume printing the test labels.

6. Once satisfied with the test label you are running, press either the Start /
Stop or Voice button to stop the test run. The Data light will remain on.

7. Press and hold the Start / Stop and Voice buttons simultaneously to clear the
current batch of labels being printed.

User’s Manual—SNAP™ 700 Printer

8. The voice message will say, “Clearing Current Batch.” The Data light will go
out.

If you want to run Test Pattern 2, you must first clear the batch, and begin with
Step 1 for Test Pattern 1.

37

Figure 12a. Running Test Patterns

Test Pattern 2

1. Press and hold the Voice button for about two seconds. The voice message
will state, “Press Start for Test Pattern.”

1. Press the Start / Stop button. The voice message will state, “Press Start for
Wide Setup Test Pattern”.

2. Press the Voice button.

3. The voice message will say, “Press Start for Wide Setup Test Pattern”.

4. Press the Start / Stop button. The voice message will say, “Ready to Print
Wide Setup Test Pattern. Returning to Print Mode.” The Data light will turn
on.

5. Press the Start / Stop button. The machine will begin printing Test Pattern 2.

6. To stop printing the test labels, press the Start / Stop button. The Data light
will remain on. Make any necessary adjustments, and press Start / Stop to
resume printing the test labels.

7. Once satisfied with the test label you are running, press either the Start /
Stop or Voice button to stop the test run. The Data light will remain on.

38

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8. Press and hold the Start / Stop and Voice buttons simultaneously to clear the
current batch of labels being printed.

9. The voice message will say, “Clearing Current Batch.” The Data light will go
out.

Test Pattern 3 and 4

The procedure for printing test pattern 3 and 4 is the same as described above.

3.5.2 Setting / Adjusting Voice Button Volume

The volume level of the voice messages on your SNAP 700 printer is set at Level
3 at the factory. If you want to adjust the voice button’s volume setting on your
printer, follow the steps listed below.

NOTE: When you select volume setting, the menu will



begin with the current volume at which your machine is
set, Level 3.

1. Press and hold the Voice button longer than two seconds to activate the
Option Menu System.

User’s Manual—SNAP™ 700 Printer

2. The voice message will say, “Press Start for Test Pattern.”

3. Press the Voice button. The voice message will say, “Press Start for
Demos.”

4. Press the Voice button. The voice message will say, “Press Start to Set
Volume.”

5. Press the Start / Stop button. The voice message says, “Press Start for
Volume Level 3.”

To increase from volume level 3 to 5, follow these additional steps.

6. Press the Voice button. The voice message says, “Press Start for Volume
Level 4.”

7. Press the Voice button. The voice message says, “Press Start for Volume
Level 5.”

8. Press the Start button. The voice message says, “Volume Set to Level 5.
Returning to Print Mode.”

NOTE: Each time you press the Start button, the volume
level will increase by one increment until the maximum
level is reached.

User’s Manual—SNAP™ 700 Printer

If you want to decrease the voice volume to Level 1 or 2, follow Steps 1-7 above
and continue to press the Voice button until you reach the desired volume level.

39

Figure 12c. Adjusting Voice Volume

40

4.0 Making Adjustments

4.1 Print Head Adjustments

The print stations on the SNAP 700 printer are stationary. The print rollers swing
open for loading stock and ink and are closed when the machine is printing. The
rollers are held in the print position with a latch on both the inside and outside
end of the rollers.

When printing labels, there are three adjustments you may need to make to the
print stations: (1) adjust the print head pressure, (2) adjust the contrast, which
controls print darkness (density), and (3) slide the print head pressure spring
toward the front or rear of the machine across the width of the printhead.

4.1.1 Adjusting Print Head Pressure

Each print head has one print head pressure knob, screwed into a slide block
(see Figure 13). Change print head pressure settings as follows:

User’s Manual—SNAP™ 700 Printer





CAUTION: For extended print head life, use the lightest
print pressure setting whenever possible.

1. To increase or decrease print head pressure, turn the pressure adjustment
knob. Turn the knob down to increase head pressure and up to decrease
pressure. The knob can be backed out of the head bracket if loosened too
much. Replace the pressure knob assembly into the threaded hole.

CAUTION: Ensure that both knobs on the print head have
about the same spacing from the head mount bracket.

User’s Manual—SNAP™ 700 Printer

Print Head Pressure

Adjustment Knob &

Slide Block

41

Contrast Knob

Figure 13. Print Head Components

4.1.2 Adjusting Density (Darkness)

The contrast knob for adjusting print density (darkness) is located on the front of
each print station (see Figure 13). You may adjust the contrast knob while
printing labels.

The nominal contrast setting is in the center of the rotation.

1. To increase print density, rotate the contrast knob clockwise.

2. To decrease print density, rotate the contrast knob counterclockwise.

You can manually rotate the contrast knob 270 degrees. At maximum value, the
print will not become any darker. In fact, it may actually begin to get lighter.



CAUTION: For extended print head life, use the lowest
print contrast the produces acceptable print quality.

4.2 Adjusting the Stacker

The stacker on your SNAP 700 printer is adjustable in four ways: the position of
the stacker on the mounting pins, the height of the stack, the angle at which
labels are accumulated in the stack, and the angle of the platform. Different
settings of these adjustments may be needed depending on the length and width

42

of the labels being printed and the material being used. There are no incorrect
settings, only adjustments that allow the stacker to better accommodate the size
and type of material used for the label being printed and stacked. You will soon
learn the settings that work best for your labels.

4.2.1 Stacker Position

The stacker slides in and out on the mounting pins. This allows for proper
positioning of the stacker for the width of the label you are printing. The stacker
should be set so that the back wall of the stacker is just behind the back end of
the label where it comes out of the nip rollers.

The stacker mount bracket has a thumbscrew that locks the stacker in position
and also stiffens the mounting.

Adjusting the stacker angle (see section 4.2.3) will move the position of the back
wall. If you adjust the stacker angle, be sure to readjust the stacker position.

4.2.2 Toggle Switch

The stacker has two electronic sensors that set where the top of the stack is.
Depending on the size of the label to be collected on the stacker, use the toggle
switch to select from the two different electronic sensors (See Figure 5 and 11).
There is no correct or incorrect switch setting. Use the setting that works best.

User’s Manual—SNAP™ 700 Printer

1. Determine the size of label to be printed.

a. For short feeds ranging from 1 - 2 inches (25 mm – 51 mm), use the

upper sensor.

b. For long feed and/or woven labels, use the lower sensor.

2. Depress the top portion of the toggle switch to use the upper sensor.

3. Depress the bottom portion of the toggle switch to use the lower sensor.

4.2.3 Stacker Angle

The angle of the stacker is adjustable, and can be tipped out a maximum of 20
degrees at the bottom from the vertical position shown in Figure 5. Since there is
no single stacker angle that is best for all label lengths and types of materials,
you can adjust the stacker angle to best accommodate each run.

1. When the feed is 2 inches (51 mm) or longer, or when using coated tapes,
the stacker works well with the bottom tipped out.

2. When using woven tapes, the stacker should be vertical or almost vertical.

User’s Manual—SNAP™ 700 Printer

Rotary Knife

Assembly

Nip Roller

Label Stop

Stacker Sensor

Switch

43

Figure 14. Stacker Angle – Almost Vertical

4.2.4 Platform

The platform angle can be adjusted in two different locations to alter the angle at
which labels are stacked and stopped.

1. Pull the spring loaded Adjustment Pin and move the platform from a
horizontal to a backwards angle approximately 20 degrees up on the outer
end of the platform.

Platform

Adjustment

Pin

Shafts

a. For satin labels, use the lower position.

b. For coated labels, and short feed labels, elevate the outer end.

The label stop helps position the labels in the stack. The label stop is magnetic.
Follow these steps to adjust the position of the label stop.

2.

Place a cut label on the stacker platform and slide it into the back corner.

3. Move the label stop to within 1/8 inch (3 mm) of the end of the label.

44

4.3 Virtual Control Panel

4.3.1 Introduction

PCMate Platinum allows the operator to control the printer and make
adjustments directly from the PC.

The Virtual Control Panel (VCP) shows at the bottom of the PCMate Platinum
screen when a SNAP 700 printer is properly connected (see figure 21).

User’s Manual—SNAP™ 700 Printer

Printer Selection Box

Printer Controls and Lights

Printer Status

Figure 21: PCMate Platinum Print Module with Virtual Control Panel

If more than one printer is connected, select the printer of interest from the
“Printer Selection Box”

The VCP has controls and lights that simulate the printer’s control panel that
work the same way. With no Voice Button, messages are displayed in the
Printer Status box. Start and stop the printer with the Start/Stop button.

The Printer Status boxes show the Batch ID, quantity, and printer status.

Clear the current batch or all batches using the Batch Control buttons on the right
side of the window.

Batch Control

User’s Manual—SNAP™ 700 Printer

4.3.2 Changing Printer Settings in PCMate (Printer Settings)

Click on the “Show Settings” button on the VCP to bring up the Settings Window
(see figure 22).

45

Figure 22: Virtual Control Panel with Show Setting Window

Printer settings have several pages. Click on the tab to select one of the pages.

4.3.3 Print/Cut Adjust (VCP Print/Cut Adjust Tab)

The cut adjust will help the printer cut in the right place with relation to the sense
mark on pre-printed tape. Cut adjust is found the VCP Print/Cut Adjust tab.

Only use cut adjust with pre-printed tape. If you are not using pre-printed tape,
set the cut adjust to zero. Use print adjust to position the print properly on the
label relative to the cut.

When the cut adjust is set correctly, the printer will cut the label at the leading
edge of the sense mark. If the cut is not in the right place, increase the cut adjust
value to move the cut to the right (looking at the printer) or decrease the value to
move the cut to the left. Each step is 0.003”/0.076mm.

The print adjust allows you to move the print with relation to the cut. There is one
print adjustment for each print station.

The best way to set the print adjust is to use Test Pattern 1. The test pattern has
a line printed across the tape that is 1” from the cut. Run a few labels and
measure the distance from the cut to the line. Then, increase the print adjust
value to move the print to the right, or decrease the print adjust value to move the

46

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print to the left. Each step is 0.003”/0/076mm. Repeat until the line is in the
correct place.

NOTE: It is common practice to use the print and cut adjusts to “fine-tune” a format. If

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you do this, you will have to do it for each format that you use. A better approach is to
correct any print position problems in the format, and to use the Sense To Cut option to
move the cut if necessary. Refer to the PCMate Platinum manual for details.

4.3.4 Selecting the Printer Language (VCP Options Tab)

The SNAP 700 printer has the capability of presenting both text and voice
messages in multiple languages.

The printer is shipped with several languages installed. When performing an upgrade,
however, the Operating System (OS) upgrade file contains only the English language
messages. A separate language upgrade is required to add any new prompts in other
languages.

In the Virtual Control panel, click on the “Options” tab.

User’s Manual—SNAP™ 700 Printer

To select the printer language, click on the arrow in the Language box to drop
down a list of available languages. Click on the desired language. Then click on
Apply or Close to activate the selected language.

Selecting the printer language does not change the PCMate Platinum
language. See the PCMate Platinum manual for information about
changing languages.

User’s Manual—SNAP™ 700 Printer

4.3.5 Setting the Date and Time (VCP Options Tab)

The SNAP 700 printer has a built-in clock and calendar. You may change the
date and time as follows:

In the Virtual Control Panel, click on the Options Tab. The current printer date
and time is shown. You may change the values in the Date or Time box, or you
can simply click on the Sync to PC button to set the printer to the same date and
time as the PC. Click on Apply or Close to set the printer date and time.

4.3.6 Enabling or Disabling the Cutter (VCP Options Tab)

You may disable the cutter in order to use an accessory such as a Rewinder. If
the cutter is enabled, it will cut according to the Cut Count selected in the format.
If the cutter is disabled, it will not cut between labels.

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If you have an optional Sonic Knife installed, it will be also be
enabled or disabled using this command.

In the Virtual Control Panel, access the Options Tab. Click on the arrow in the
Cutter box. Select Enabled to run the cutter or Disabled to turn the cutter off.

4.3.7 Selecting the Print Speed (VCP Options Tab)

The print speed is normally set in the format. You may override the format
setting and specify the speed you want the printer to run. This is useful if you
have formats that were designed for other AVERY DENNISON printers.

In the Virtual Control Panel, select the Options tab. Click on the arrow in the Print
Speed box to drop down a menu of print speed choices. Click on the desired
choice and click on Apply or Close to set the print speed.

The available choices are:

• Format – use the print speed specified in the format. If the print speed

does not exist in the SNAP 700 printer, it will use the closest print speed
that is not greater. For example, if the format was designed for a 676
printer and calls for 5 ips, the SNAP 700 printer will use 4.5 ips.

• Translate – uses the corresponding speed from the printer specified in

the format. For example, if the format was designed for a 676 printer and
called for 5 ips (the third speed in the printer’s speed list of 3, 4, and 5
ips), the SNAP 700 printer would use 6 ips, which is the third speed in its
speed list of 3, 4.5, 6, and 7 ips.

• 3, 4.5, 6 or 7 – selects the desired print speed.

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4.3.8 Selecting the Flagging Mode (VCP Options Tab)

This selection allows you override the flagging mode specified in the format. It is
set in the same way as the Print Speed.

The available selections are:

• Format – uses the flagging mode specified in the format

• Side-step – This selection is for the High Volume Stacker, which is not

available for the SNAP 700 printer. Do not select this.

• Disabled – Disables flagging. No flagging will be done.

4.3.9 Selecting the Sense Mark Type (VCP Options Tab)

This selection allows you to override the sense mark type (none, top reflective or
bottom reflective) selected in the format. Its main purpose is to allow you to
activate the optional Contrast Sensor, since older formats or formats for other
AVERY DENNISON printers will not have the Contrast Sensor type.

This option is set in the same way as Print Speed.

User’s Manual—SNAP™ 700 Printer

The available selections are:

• Format – use the sense mark type specified in the format

• Top Reflective, Bottom Reflective, Contrast – selects the sensor type

• Disabled – ignores the sense mark. This is useful when designing a

format using blank tape to avoid wasting the more expensive pre-printed
tape.

The printer does not detect whether the Bottom Reflective
or Contrast Sensor is installed. If you select a sensor type
that is not installed, the printer will not print properly.

4.3.10 Setting the Default Transfer Type (VCP Options Tab)

The transfer type specifies the type of tape and ink that is being used. For
example, transfer type 97 is 4800TWT fabric with CT1111 ink. The transfer type
tells the printer how much energy is needed to print when using that tape and ink.
See Appendix 2 for a list of available transfer types.

Be sure to specify the transfer type in the format. However, if a transfer type is
not specified in the format, the printer uses the default transfer type.

PCMate Platinum always includes the transfer type in the

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format. If you are using PCMate Platinum, you do not
need to specify a default transfer type.

User’s Manual—SNAP™ 700 Printer

4.3.11 Viewing the Life Counts (VCP Versions/History Tab)

The SNAP 700 printer maintains a count of the total number of labels printed,
and the total number of inches of material. Also, there is a resettable label
counter.

In the Virtual Control Panel, the Life Counts can be found in the Life
Counts/Software Version tab. To reset the resettable label counter, click on the
Reset button.

49

4.3.12 Firmware Version (VCP Versions/History Tab)

Check the version of the firmware install by clicking on the Versions/History Tab
and noting the Software Version box listed. Use this to verify the firmware version
before upgrading.

Printer ID is the printer serial number.

Actual Printhead Resolution is available for version that support 600dpi printing.

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4.3.13 Print Quality (VCP Arbor Tension Adjust Tab)

If there are problems with the thermal transfer ink wrinkling, you can adjust the
tensions of the arbors to remove the wrinkles. Click on the “Arbor Tension
Adjust” tab and slide the Unwind and Rewind arbor tensions in order to remove
the wrinkles. Too little tension will make more wrinkles. Too much tension will
break the ink ribbons.

Tracking issues through the printer can be helped by adjusting the Stock Arbor
tension on the right.

User’s Manual—SNAP™ 700 Printer

4.3.14 Other information on VCP

Print Test Designs – no purpose

Files – lists files stored on the printer. This can help determine in the printer has
a font installed.

Diagnostics – Test various printer components by running Interactive SNAP
Diagnostics. You can also view the Error Log File.

User’s Manual—SNAP™ 700 Printer

4.4 Web Server

The SNAP Printer Web Server provides the ability to set up the printer for an
Ethernet connection, view and change the printer settings remotely over a
network, and upgrade the printer remotely over a network.

The printer can get a network (IP) address via DHCP. To find the IP address, the
operator prints a test label. The operator can then access the printer’s web
server via a browser on any computer connected to the network. The operator
can then change the printer’s IP address to a static address. Setting a static
address ensures that the printer is always at the same address. DHCP
addresses are temporary and can change over time.

Once an IP address has been set, the operator can then view and change the
printer settings through the web server using a browser on any computer on the
network. Most of the functionality of the VCP in PCMate is available through the
web server.

In conjunction with an ftp client application, the operator can transfer a firmware
upgrade file to the printer and upgrade the printer firmware remotely over the
network.

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4.4.1 Setting the Printer IP Address

To set the IP address of the printer:

1. Contact your Network Administrator to obtain a static IP address.

2. When the printer is first received, it will be in DHCP mode. When the printer is
attached to the network, it will obtain a DHCP address from the network.

3. To determine what the DHCP address is, print a Network ID Test Label that will
contain the DHCP address.

4. Using a browser such as Internet Explorer, you can access the printer’s web
server using the DHCP address

5. You will then enter the static IP address that you obtained from your network
administrator. The printer will retain this address after power down.

6. You can then access the printer’s web server from the new static IP address.

7. If moving to another network, set the printer back into DHCP mode.

4.4.2 Obtaining a DHCP Address

The printer comes from the factory in DHCP mode. Simply connect your network
cable to the Ethernet connector on the Network Interface Card installed in the
printer and then turn the printer on.

52

Motherboard. Do not use.

There are two Ethernet connectors on the back of the printer. One is on the

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motherboard and is not used. You need to have a network interface card
installed on the printer to use it. Contact Avery Dennison Customer Service
if you need a card. It can be installed in the field

Because the DHCP process may take some time, wait at least 1 minute after the
printer finishes its initialization (Ready light is on steady) before continuing.

User’s Manual—SNAP™ 700 Printer

Network Interface Card

4.4.3 Determining the DHCP Address

To find out the DHCP address that was assigned to the printer, you can print out
the Network ID Test Label. Load the printer with stock and ink and then follow
this procedure.

1. Press and hold the Voice button. Listen for “Press Start to print test patterns”

2. Press the Start button. “Press Start to print narrow setup test pattern”.

3. Press the Voice button. “Press Start to print wide setup test pattern.”

4. Press the Voice button. “Press Start to print Custom Test Pattern One.”

5. Press the Start button. “Ready to print Custom Test Pattern One. Returning to
print mode.”

6. The Data light will come on. Press Start to begin printing the Network ID Test
Pattern.

7. The Network ID Test Pattern label will have the temporary IP address printed on
it, see the picture below. If there is no IP address, there may be a problem with
your network connection. Check the connection and try again. If you can’t resolve
the problem, contact your Network Administrator.

User’s Manual—SNAP™ 700 Printer

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If no IP address prints on the Network ID Test Label, the printer may not
have completed the DHCP process. Wait a few minutes and try again.

If there is still a problem, make sure the network cable is connected proper
and check the other network connections.

If you still cannot obtain a DHCVP address, try resetting the printer to
DHCP mode as described below.

Finaly, set the static IP address manuallya nd test the network connect as
described below.

4.4.4 Converting the DHCP Address to a Static Address

Once you know the DHCP address, open a browser (Internet Explorer, Firefox,
etc.) on any computer connected to the network. In the address bar, enter the
DHCP address and press Enter. The following window will appear.

53

Click on the Network button. The following window will appear.

54

The DHCP address is shown in the IP Address box and the mode is DHCP.

Enter the static IP address in the IP Address box and click the “Submit as Static
address” button.

At this time, the IP address is set to the static address and the web server will no
longer be available. Enter the new static address into the browser address bar to
bring up the web server page.

User’s Manual—SNAP™ 700 Printer

4.4.5 Resetting the Printer to DHCP Mode

Before moving the printer to a new network, you must reset the printer to DHCP
mode. Otherwise, the automatic connection through DHCP to the new network
will not work.

Access the web browser as described above, and click the Network button. The
window shown above on page 7 will appear. Click the Reset to DHCP Address
button.

User’s Manual—SNAP™ 700 Printer

4.4.6 Viewing and Changing the Printer Settings

Access the web server by opening a browser on any computer connected to the
network. Enter the printer’s IP address in the address bar and press Enter. The
following window will appear:

55

The values shown are the current printer settings. To change the settings, click
the Configure button. The following window will appear.

Clicking the “Go Back” button will return to the previous window without making
any changes.

To change any setting, enter the value in the box or select a value from the drop
down list. Click on Apply Changes to change the printer settings. Values that are
grayed out are not changeable.

56

4.4.7 Troubleshooting the Network Connection

If there are problems, perform this procedure. You will need to obtain a valid IP
address from your network administrator.

1. Turn the printer off and connect a standard computer monitor and keyboard to
connections on the printer’s motherboard.

2. Turn the printer on. When the prompt “Press F1 to enter setup” appears, press
the <F1> key on the keyboard. You have about a second to do this.

3. A window will appear asking for a password. Type IP and press the <Enter> key.

4. A list of commands will appear. Refresh the list by entering a "?" (question mark).

5. Make sure TCPIP is enabled. Type “TCPIP” <Enter> If TCPIP is disabled, enter
“TCPIP ENABLE” <Enter>.

6. Enter “IP” and the address e.g. “IP 198.1.63.123” <Enter>.

7. Type “Exit” <Enter>. Wait for the printer to complete its initialization.

User’s Manual—SNAP™ 700 Printer

8. From a PC on the network, start a Command Prompt window by clicking Start –
Run and entering “cmd” in the box, then click the OK button.

9. Ping the printer to test it. At the command prompt enter “ping” followed by the IP
address e.g. “ping 198.1.63.123” <Enter>.

10. The ping command will try to contact the printer four times. If there is a problem
with the connection, the result will be “Request timed out”

11. A successful ping looks like this

User’s Manual—SNAP™ 700 Printer

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5.0 Maintenance

5.1 Print Head Cleaning and Handling

CAUTION: Turn off the power to the printer before
cleaning or replacing the print head.

NOTE: AVERY DENNISON recommends cleaning print
heads.

1. With alcohol and a cotton pad or cloth every 2-4 hours
of continuous usage;

2. With alcohol and Velcro cleaning pads after 8 hours of
use.

Print heads are extremely sensitive and can be easily damaged, if not cleaned
regularly and handled properly. To help prolong print head life and ensure
excellent print quality, AVERY DENNISON recommends the following cleaning
schedule.

57

• After two to four hours of continuous usage, wipe the print heads with alcohol

and a cotton pad or cloth.

• After eight hours of continuous operation, a more vigorous cleaning is

required. Use alcohol and a Velcro cleaning pad, such as those supplied
with each new printhead.

5.1.1 Handling Techniques

Static discharge can easily damage thermal print heads. To avoid a static
discharge, follow these procedures.

1. Keep all print heads in their original anti-static bags until they are ready to be

installed in the printer.

2. Wear an anti-static wrist strap to prevent static discharge from your body into

the printer, when working with a print head. Wear anti-static gloves at all
times when handling print heads to prevent oils on your hands from
contaminating the print head. The SNAP 700 printer optional spare parts kit
contains an anti-static wrist strap and gloves.

a. If your company has not purchased the spare parts kit, buy the anti-

static wrist strap at your local electronics store.

b. Extra anti-static gloves can be ordered from AVERY DENNISON.

c. If an anti-static glove is not available, thoroughly wash and dry your

hands before handling the print head.

3. Do not touch any terminals extending from the print head or the print line.

58

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CAUTION: Never remove the print head from the printer
except to replace it.

Optimal benefits are received when you follow AVERY DENNISON’s cleaning
supply recommendations.

1. Always use clean supplies.

2. Use alcohol and the loop side of a Velcro pad or a cotton pad to clean the

print head.

3. Never use anything abrasive to the print head.

4. Never use anything metallic on or near the print head.

5.1.2 Cleaning Procedures

CAUTION: AVERY DENNISON recommends Master
Cleaning Kit #921341K for use in cleaning print heads.

1. Before cleaning any part of your SNAP 700 printer, turn off the power to the

printer.

User’s Manual—SNAP™ 700 Printer

2. To avoid damaging the print head, wear the anti-static wrist strap (which

must be in contact with the skin and be tight). Be sure the button on the
strap comes into direct contact with your skin.

3. Fasten the clip end of the anti-static wrist strap to a metal portion of the

printer (usually the stacker) to prevent static from your skin from entering the
print station.

4. Wear anti-static gloves at all times when handling a print head to prevent oils

from your hands from contaminating the print head. While wearing the
gloves, remove the cotton or Velcro pad from the package.

5. After 2 to 4 hours of continuous use: Apply a liberal amount of alcohol to a

cotton pad and rub firmly across the print line of the print head several times
to remove any build-up of ink, dust, dirt or debris. Wait a few minutes for the
alcohol to evaporate, and resume printing.

6. After 8 hours of use: Apply a liberal amount of alcohol to the loop side of a

Velcro pad and rub firmly across the print line of the print head several times
to remove any build-up of ink, dust, dirt or debris. Wait a few minutes for the
alcohol to evaporate, and resume printing.

7. Clean the print rollers and auxiliary feed rollers with alcohol and a cotton pad

to remove any ink, dust or dirt build-up.

8. Clean sensors with a dry cotton or foam swab.

CAUTION: Do not use alcohol to clean sensors.

User’s Manual—SNAP™ 700 Printer

5.2 Print Head Replacement

When you see voids in the printing, and print quality does not improve, even after
cleaning the heads, it is time to replace the print heads. Follow the procedures
listed below.

1.

Turn off the power to the printer.

2. Remove the stock and ink supplies from the printer for easier print head

removal.

WARNING: Before replacing a print head, review the Print

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Head Handling Procedure Sheet packaged with each print
head to determine if any procedures have changed.

3. To avoid damaging the print head, wear an anti-static wrist strap (which must

be in contact with the skin and be tight) and anti-static gloves at all times
when handling a print head. Be sure the button on the strap comes into
direct contact with your skin.

4. Before installing the printhead, note of the printhead resistance value written

on the end of the printhead. You will need this value to set the printhead
category as described below.

59

5. Fasten the clip end of the anti-static wrist strap to a metal portion of the

printer (usually the stacker) to prevent static from your skin from entering the
print station.

Clip Springs for Print Head release

6.

Print head Cable

Figure 16. Print Head Components

7. Put on your anti-static gloves be for beginning to remove the head from the

printer.

8. To remove the head lift slightly on the outer end of the head to lift it off the

60

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locating pins. Pull the head towards the stacker end of the printer. It will slip
out from under the flat retaining springs located at both ends of the head.

9. Unplug the two cables that connect to the print head by grasping the print

head cable, rocking it gently (see Fig. 17a). Remove the print head
assembly from the print station (see Fig. 17b).

Figure 17a. Unplugging Print Head Cable Figure 17b. Print Head released from springs

User’s Manual—SNAP™ 700 Printer

Figure 17c. Print Head Assembly – Removed

10. Place the new print head assembly onto the print station (see Fig. 17c and

17d).

11. Reconnect the two print head cable connectors, making sure that the

connectors are seated tightly.

12. Slide the head mounting plate under the two flat retaining springs until it

clicks into position.

WARNING: If the cables are not connected correctly, the print
head could be destroyed when the power to the printer is
turned on. Check to see that the cable is tight by observing
from underneath the print head. The cable’s connectors should

Figure 17d. Inserting Print Head Assembly

User’s Manual—SNAP™ 700 Printer

Head Category

Average Resistance

be inside of the connectors located on the print head.

13. Replace the stock and ink supplies, and double-check your work.

14. Turn on the power to the printer.

15. You must set the printhead category to adjust for variations in the individual

printheads. Using the average resistance value from step 4 above,
determine the printhead category from the table below

1 1075 - 1122
2 1123 - 1170
3 1171 - 1217
4 1218 - 1265
5 1266 - 1312
6 1313 - 1359
7 1360 - 1407
8 1408 - 1455

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16. You may set the head category using the Virtual Control Panel in PCMate

Platinum.

17. Using the Virtual Control Panel in PCMate Platinum, select the COM port to

which the printer is attached, and then click the Show Settings button. Click
on the Options tab and set appropriate head category. Click the Apply
Settings button to return to PCMate Platinum.

18. As a final test, make a test run to check the print quality of the labels.

62

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Required

Required

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5.3 Lubrication

The SNAP 700 printer is manufactured with ball bearings that do not require
lubrication. There are two (2) oil-impregnated bronze bushings in the Nip Roller
assembly that do require lubrication.

User’s Manual—SNAP™ 700 Printer

Lubrication

Caution: AVERY DENNISON recommends lubricating the
bronze bushings with one drop of multi-use oil once every
month during normal operation.

5.4 Rotary Knife Assembly

The rotary knife assembly for the SNAP 700 printer is fastened directly to the
frame. It has been designed to deliver an average of two million cuts if used with
woven tapes and four million cuts when used with coated tapes, provided no
foreign objects are inserted into the assembly that could damage the knife
blades.

There are two oil cups on the knife assembly that require lubricating. The
stationary and rotary blades are field replaceable components. The pressure
springs and knife blades should all be replaces at the same time. This will
prevent premature failures.

Lubrication

Caution: AVERY DENNISON recommends lubricating the
knife oil cups with 2 -3 drop of SAE 30 weight oil once
every week during normal operation.

User’s Manual—SNAP™ 700 Printer

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5.4.1 Removing and Replacing the Knife Assembly

WARNING: When adjusting, removing, or replacing the
knife assembly, you must turn off the power to the printer
to avoid personal injury.

1. Turn off the power to the printer.

2. Using the Feed Roller knob, back the stock out of the knife.

3. Loosen the Retaining Thumb Screw under the outboard end of the knife

assembly. It is not necessary to remove the screw to remove the knife
assembly

4. Using a 3/16” Allen key or hex “T” handle key, remove the two mount screws

that retain the knife to the upright frame (see Fig. 18a).

5. Slide the knife straight out until the rotary knife is out of the motor drive

coupler then lift the knife vertically avoiding damaging the stripper fingers. Lift
the knife assembly vertically from the printer.

Mounting Screws

63

Pivot Screw

Knife Shaft Rotation

Retaining Thumb-Screw

Figure 18a. Outboard End View of Knife Figure 18b. Removing Knife Assembly

WARNING: Keep your fingers out of the knife assembly to
avoid personal injury.

6. Remove the knife oiler/finger guard assembly by removing the two button

head screws using a 3/32” allen key. There is also a static brush mounted
under the oiler/finger guard assembly. Set them aside to be reused.

7. Remove the three flat head screws that retain the outboard retaining cap

using a 3/32” allen key. Do not change the setting of the shear adjustment.
Remove the end cap and used blades by sliding the end cap out of the “U”
shaped holder. Note the location of the pressure spring to reassemble the

Retaining Thumb-Screw

64

knife. The Gold color spring is on the inboard end and the Light Blue spring
is on the outboard end of the assembly.

8. Remove the Bridge Blade, Knife Output from the Stationary Knife by

removing the two 8-32 x ¼ BHCS.

9. Re-Install this Bridge Blade onto the new Stationary Knife.

10. Properly dispose of the used knife blades.

User’s Manual—SNAP™ 700 Printer

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Caution: Do not mix new and used knife blades as they
will cause premature ware and shorten their life. A chip or
a nick in the blades may damage a new blade on start up.

Light Blue

User’s Manual—SNAP™ 700 Printer

11. Insert the rotary knife blade with the long end and flat to the inboard side of

the printer.

12. Place the Gold torsion springs on the inboard end of the stationary knife.

The “L” bent tang of the spring will extend towards the back of the knife. The
cutting edge of the blade will be to the left of the rotary knife pointing down.

13. Insert the “L” tang of the spring in the back frame before inserting the pivot

post into the bushing. The cutting edge of the stationary blade will rest on
the smooth cam of the rotary knife.

14. Place the light blue spring on the outboard end of the stationary knife with the

“L” tang of the spring extending outboard.

15. Engage the outboard end of the rotary knife into the bearing of the outboard

support. Rotate the “L” tang of spring past the end of the rotary knife and
engage the pivot stud of the stationary knife into its mounting hole in the
shear adjustment block. Pivot the pressure spring “L” tang into its mount
hole as the end cap is being moved into its home position.

16. Replace the outboard support cap with the three flat head screws.

65

17. Replace the oiler/finger guard and static brush. Do not over tighten the two

mount screws. Check that the static brush is located properly under the oiler.

18. To insert the knife assembly, slide it down vertically into the space between

the Auxiliary Feed and the Nip Rollers. Caution not to bend the stripper finger
extending from the feed assembly.

19. Hold the knife assembly on the upper outboard corner. Use a flat blade

screwdriver to rotate the rotary knife blade with the screw slot in the knife
until the knife blade slips into the drive shaft.

20. Continue to hold the knife assembly in place. Use a 3/16” hex key replace

the two mount screws and tighten the outboard thumbscrew.

21. Turn on the power to the printer and allow the knife to return to home

position.

22. Rethread the stock through the Auxiliary Feed, Nip Roller, and knife.

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5.4.2 Adjust the Knife Home Position

To adjust the Knife Home Position, follow the procedure listed below.

1. Insert a flat blade screwdriver into the slot in the end of the knife.

2. Rotate the screwdriver counterclockwise until you hear an audible click.

3. Continue to turn the screwdriver approximately 1/8 of a rotation more.

User’s Manual—SNAP™ 700 Printer

5.5 Rubber Roller Replacement

As part of Preventative maintenance, the following rubber rollers must be
replaced after 5 million inches of stock has run through the machine or (6)
months have passed since the last replacementwhichever occurs first.

1. 05624097 – Assembly, Feed Roller

2. 05625014 – Roller, Molded Platen, Red

3. 05624024 – Roller, Nip Drive, Molded

Failure to replace these rollers as suggested above may result in poor
print quality, tracking and feed issues.

User’s Manual—SNAP™ 700 Printer

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6.0 Service Adjustments

6.1 Stock (Web) Guide Position

The stock (web) guide is set at the factory to center the stock to the printed
image. If a slight mechanical adjustment is needed, follow these steps.

1. Locate the two plastic thumb screws under the Stock (Web) Guide mount

shaft.

2. Loosen the two screws.

3. Slide the guide in and out to the position desired.

4. Re-tighten the two screws.

6.2 Stock (Web) Guide Width Adjustments

Use the knob to move the guides until they touch the edges of the stock. Do not
pinch the web as it can damage the edges of tag stock and cause registration
errors.

67

6.3 Stock Feed

The Stock Feed is the assembly located in front of the knife. It requires no
pressure adjustment and will move the stock through the printer with one or both
heads closed.

The large slotted screws are not for pressure adjustment. They are used to
retain the pressure springs. They should be snug to the bottom of their travel to
ensure even pressure. If there is a tracking problem and adding back tension to
the unwind through the Virtual Control Panel will not correct the tracking problem,
loosen only one to correct the tracking is acceptable. The other screw should
remain tight to keep the feed from slipping.

If the stock will not advance through the Knife, check to be sure the knife is in the
home position (see Sect. 5.4.2, Knife Home Position Adjustment).

6.4 Knife Shear Adjustment

WARNING: Knife adjustments procedure must be followed exactly
or damage will occur.

WARNING: When adjusting, removing, or replacing the knife
assembly, you must turn off the power to the printer to avoid
personal injury.

1. Turn off the power to the printer.

2. Remove the knife assembly from the printer as described in Section 5.4.1. Refer

to Figures 19a and 19b.

68

3. Loosen the outer pivot screw by making one complete turn (see Fig. 19a).

4. The two setscrews move the stationary outboard end of the knife to increase or

decrease the shear.

5. To increase the shear, loosen the right setscrew ¼ turn (see Fig. 19b) and

tighten the left setscrew (see Fig. 19c).

Right Set Screw

Figure 19a. Loosening Outer Pivot Screw Figure 19b. Adjusting Right Set Screw

User’s Manual—SNAP™ 700 Printer

Figure 19c. Adjusting Left Set Screw Figure 19d. Manual Rotation of Knife Shaft

6. Re-tighten the outer pivot screw. Screw should be snug but not over tightened.

Over tightening may prevent the upper blade from rotating.

7. Rotate the shaft by hand, using the inboard shaft extending from the assembly

(Fig. 19d). The knife should rotate freely, and will make a metallic shearing
sound during rotation.

8. Insert a strip of the material to be cut so it extends from both sides of the knife.

Test by rotating the knife shaft again to cut the material.

9. If the two parts of the material are still attached by thread, the knife is damaged

and must be replaced.

10. If your test only cuts the material part way through, an additional adjustment is

required.

11. Retest and repeat Steps 9 and 10 above.

User’s Manual—SNAP™ 700 Printer

7.0 Upgrading the Printer Firmware

7.1 Introduction

The SNAP 700 printer firmware can be updated electronically using “UPG” files
received from Avery Dennison. A “UPG” file is a software file with “.upg” as an
extension. Files are either “zip” files, which must be extracted/unzipped, or UPG
files.

To upgrade the printer firmware, you will need a “UPG” file.

After receiving the “UPG” file, you may upgrade your printer one of three
methods way:

 PCMate Platinum can perform the upgrade. This takes approximately 15-20

minutes. Please be patient.

 USB flash drive containing UPG file inserted into one of the USB slots on the

back of the printer can perform the upgrade. This takes approximately 4-5
minutes.

69

 The Ethernet Interface Option if installed can be used to upgrade through the

printer’s web server.

7.2 Selecting the UPG file

The UPG file you need will
depend on the motherboard in
the SNAP printer being
upgraded. If you are unsure,
you can remove the back
cover and see the electronic
board installed in the bottom
of the printer that is horizontal.

A “new” motherboard looks
like this: 

If you have this in your printer,
you will need firmware 3.31 or
higher.

Firmware 3.31 also works for
all older motherboards except
as listed in the table below.

70

MachSpeed P4MDPT Red color

Chaintech MP4M26A Yellow/gold color

Epox EP-P4MKI-EP Green color

Biostar U8668-D Red/purple color

Biostar MCP6P M2+ Blue in color

If you have one of the following motherboards, you will need 3.30.16.15

User’s Manual—SNAP™ 700 Printer

“P4KDPT” printed on board

Chaintech” printed on heat sink next to processor
Fourth line of the BIOS reads “MP4M266A”

“EP-P4MKI-EP” printed in white on the motherboard
near the memory slots.
Fourth line of BIOS reads “10/01/2004 for Apollo
P4M266A Chipset”

“U8668-D printed on motherboard near memory slots.
Fourth line of BIOS reads “U8668-R35-D”

“MCP6P M2+” printed next to heat sink. Connector
block on back of printing missing parallel port connector
(25 pin D-shall above serial and video connectors)

7.3 Getting the UPG file

7.3.1 Getting UPG file using D2Comm

The easiest way to get the UPG file is through D2Comm. If you have a D2Comm
account,

• request your D2Comm Coordinator to schedule an upgrade for your
account.

• Log in to D2Comm, select “In Plant”, and then “Retrieve Updates”.

• The upgrade file will automatically download.

• Start PCMate to upgrade. There is no need to unzip this file as it will

already be a UPG file.

7.3.2 Getting UPG file without using D2Comm

You may download the upgrade file as follows:

1. Go to www.monarch.averydennison.com.

2. On the left, click “SUPPORT”, then “Printer Utilities, Firmware & Drivers”

3. Next in the Firmware second (2nd one down), click “Apparel Models – SNAP 500
& SNAP 700”

User’s Manual—SNAP™ 700 Printer

Extract/unzip this file to get the .upg file



4. Choose one of 3 upgrade files. For example, for version 3.32.13.12:

The file that downloads has “zip” extension. You must
unzip and extract the UPG file from this download.

a. V3_32_13_12.upg – This is the complete upgrade and includes English

and all alternate language messages and prompts

b. V3_32_13_12_OS.upg – This is the upgrade with English only

c. V3_32_13_12_ALT_LANGUAGES.upg – This upgrade contains only the

alternate language messages and prompts. This version does NOT
contain the printer operating system.

7.4 Performing the Upgrade

7.4.1 Unzipping the file

1. Once you have received the upgrade file through D2Comm or the website, make
sure it has the “.upg” extension or is an UPG file “Type”. If it has the “.zip”
extension, then unzip/extract the file to the desired folder.

71

This is the .upg file that the printer
uses. It is inside the .zip file.

With extensions

UPG File is
correct

Without extensions

2. If you have a “.zip” file or the “Type” is “Compressed (zipped) Folder”, and then
extract/unzip the file by right-clicking on it and selecting “Extract All” Some
version of Windows will allow you to double click on the zip file and copy the
internal .upg file to another folder.

72

7.4.2 Upgrading through PCMate

1. Once you have received the upgrade file through D2Comm, check that the UPG
file is in the “C:\D2Comm\Control\” folder.

2. Start PCMate Platinum. The following screen will appear.

3. Click on the Yes button to start the upgrade. Clicking on the No button start
PCMate Platinum. Each time you start PCMate Platinum, this screen will
appear until you either perform the upgrade or remove it (see below).

4. When you click on the Yes button, the following screen will appear.

User’s Manual—SNAP™ 700 Printer

If you have more than one printer connected to the PC, they will
all show in this window. If you leave the Upgrade Schedule box at
Upgrade Now (see below), all the printers will be upgraded, one at
a time.

User’s Manual—SNAP™ 700 Printer

5. In the box under Upgrade Schedule, it will say Upgrade Now. If you click on the
box, a drop down list will offer the following choices:

- Upgrade Now – this will cause the printer to be upgraded when you click on

the Start Upgrade button.

- Upgrade Later – This choice will skip the upgrade for that printer, but keep

the upgrade file. The next time you start PCMate Platinum, the upgrade will
be offered again. This allows you to skip the upgrade until later.

- Remove Upgrade – If you select this option, the printer will not be upgraded,

and the upgrade file will be deleted.

6. To start the upgrade, click on the Start Upgrade button. No further action is
required until the upgrade process finishes.

The upgrade process can take quite a while. If the process is
interrupted, the printer will attempt to revert to the last revision. If
it fails, it will revert to a safe version. If this occurs, it will be
necessary to redo the upgrade.

7. The following window will appear.

73

The following description of the upgrade process is accurate as
of this writing. However, changes may be made to improve the
process. It is important to allow the process to finish.

During the first part of the upgrade process, PCMate Platinum sends the
necessary files to the printer. This screen allows you to monitor the progress of
the file transfer. The top progress bar shows the file being sent, while the bottom
bar shows the overall progress.

74

8. Once the files are on the printer, the following window will appear. Do not click on
any buttons until the upgrade finishes.

User’s Manual—SNAP™ 700 Printer

9. The printer will reboot, ring the chimes, and may say,

- Upgrade in progress. Please wait

- Programming MCB. Please wait

- Updating auxiliary files

- Starting system backup of this upgrade

- Distributing language sound files

- Upgrade complete

Then the following window will appear. Click “Close” to continue.

User’s Manual—SNAP™ 700 Printer

7.4.3 Upgrading through USB Flash Drive

1. Make sure the file you received has a “.upg” extension. If it has a “.zip” extension,
then extract/unzip to get the upgrade file.

2. Place the upgrade file in the root directory of a USB flash drive.

3. Insert the drive in one of the USB slots on the back of the printer.

4. When the printer is turned on, it will detect the USB flash drive and upgrade the
printer automatically.

5. This process takes approximately 4-5 minutes.

Some older operating systems do not support this
function. If you try it and it doesn’t work, you must
upgrade using PCMate.

7.4.4 Upgrading through the Webserver

This instruction uses the Filezilla FTP Client Application as an example. Filezilla is an
open source FTP client that is available freely from http://filezilla-project.org/ . Other FTP
clients operate in a similar manner.

This upgrade procedure is only available in printer firmware version 3.28.11.01 and
above. If the printer is not at this version or above it must be upgraded through PCMate
or a USB drive. Future upgrades can then be done through the Web Server.

Make sure your file has the “.upg” extension or the file type is “UPG file”. If it has the
“.zip”, you must extract/unzip the file before using.

75

Accessing the printer though Filezilla or another ftp client
allows access to the entire printer file structure. Moving,
deleting or otherwise changing any files or folders can
result in erroneous operation or disabling of the printer.
Use caution.

76

Connecting to the Printer through Filezilla

1. Start the Filezilla application. The following window will appear:

Refresh icon

User’s Manual—SNAP™ 700 Printer

2. Enter the printer’s IP address in the host box, enter the printer’s username
(Avery) and password (Dennison) in the corresponding boxes, and click the
Quickconnect button.

3. The screen is divided into two sets of panes. The left panes show folders on the
computer, and the right panes show folders on the printer. The top pane on each
side shows the folder, and the bottom pane shows files and subfolders in the
highlighted folder.

4. The information in these panes is not live – it is a snapshot of the file structure
when the screen was last refreshed. To refresh the screen, select View –
Refresh from the menu or click the Refresh icon on the toolbar. Transferring the
Upgrade File to the Printer

5. The screen below shows Filezilla ready to transfer the upgrade file to the printer.
In the left panes, the folder on the computer that hold the upgrade file has been
selected in the upper pane and the upgrade file is selected in the lower pane. In
the right panes, the root directory of the printer is shown. The upgrade file must
be placed in the printer’s root directory.

User’s Manual—SNAP™ 700 Printer

Upgrade File

Printer’s Root Directory

77

6. To transfer the file, simply drag it from the bottom left pane to the bottom right
pane, or double click the upgrade file.

There may be a folder in the root directory of the printer
called PAXA. This is a temporary folder used in
processing the upgrade file. Ignore this directory and
place the upgrade file in the root directory.

78

7. To upgrade the printer, first open a browser window, enter the printer’s IP
address in the address bar, and press Enter. The following window will appear.

User’s Manual—SNAP™ 700 Printer

8. Click the Upgrade Firmware button. The printer will perform the upgrade
operation automatically.

9. There is no indication from the browser when the upgrade is complete. To
determine if the upgrade is complete, refresh the browser window. When the
upgrade is complete, the above window will reappear with the new firmware
version shown in the SW Version box.

If you refresh the browser window during the upgrade
process, you will receive an error message that the
connection has timed out or the web page is unavailable.
Simply refresh again until the web page appears.

User’s Manual—SNAP™ 700 Printer

79

8.0 Electrical Troubleshooting

8.1 Power Up / Sign On / Communications

Problem Probable Cause Corrective Action

LEDs do not light. 1) Incorrect supply voltage. 1) Confirm that the AC entry is configured for

the line voltage intended to be applied to
the machine. Failure to do so can damage
the machine's internal power supply. Refer
to Appendix 1, "Fuse Configuration."

2) Machine is not plugged in. 1) Check that both ends of the power cord are
plugged in securely.

2) Confirm that the outlet the machine is
plugged into has power.

3) Missing or blown fuse(s). 1) Check that the fuse(s) located inside the
AC entry are present and intact. Replace
as needed. Refer to Appendix 1, "Fuse
Configuration.”

LEDs flash 1) PC board power failure 1) Cycle the power off and back on again.

Printer says “Boot Error 1”

or “Hardware error 1,
printer requires service”
or “PCI interface bad
change MCB”. During
the power up of the
printer.

2) Motherboard failure 1) Replace motherboard

Printer says “Boot Error 2”

or “Hardware error 2,
printer requires service”
or “BIOS corrupted,
replace the mother
board” or “Reset the
BIOS”. During the power
up of the printer.

2) Motherboard failure 1) Replace motherboard

Printer says “Boot Error 3”

or “Hardware error
three” during power up.
Printer requires service.
Corrupted safe
operating system.
Replace the flash disk”.
(Message depends on
software version.)

1) PCB failure 1) Replace MCB board

1) Corrupted BIOS 1) Connect a standard PC monitor and
keyboard to the printer and follow the
instructions found in the Engineering
Bulletin “06_015_500_BIOS_Revised.doc”
to reset the BIOS settings.

1) Flash Disk Failure 1) Replace Flash Disk Module

2) Motherboard Failure 1) Replace motherboard

80

User’s Manual—SNAP™ 700 Printer

Printer says “Boot Error 4”

or “Hardware error 4.
Printer requires service”
or “Cannot
communicate with the
MCB. Change the MCB”
during power up.
(Message depends on
software version.)

2) Motherboard Failure 1) Replace motherboard

1) PCB failure 1) Replace MCB Board

Printer says “Running

Backup Operating
System. Please
upgrade” after power
up. (Message depends
on software version.)

Printer says “Running

Safe Operating System.
Please upgrade” after
power up. (Message
depends on software
version.)

Machine does not receive

data.

2) Incompatible communication

3) Machine is not powered on or

4) Data sent to wrong printer. 1) In PCMate Platinum change to the printer

5) Configuration incorrect in

1) Upgrade failure 1) Upgrade to the latest operating system.

1) Software failure 1) Upgrade to the latest operating system.
NOTE: The safe operating system will run
the printer, but it does not have the latest
features and improvements. Upgrade as
soon as possible.

1) Communications cable is

loose or unconnected.

cable

has not completed
diagnostics tests.

PCMate Platinum .

1) Check and secure both ends of the serial
cable with the thumbscrews.

1) Ensure the communication cable is a null
modem serial cable with DB9F connector.

1) Power machine on and wait until machine
ready light is on. Re-download data.

where the data is intended to be sent.

1) Reconfigure PCMate Platinum for AVERY
DENNISON PCL printer as per your
PCMate Platinum manual.

6) Faulty Mother Board 1) Replace the Mother Board.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT



RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

User’s Manual—SNAP™ 700 Printer



8.2 Stock / Ink Advance

Problem Probable Cause Corrective Action

Stock or ink does not

advance when the
start button is
depressed.

1) No batches to be printed.
(Data light is not on.)

81

1) Download batch (If batch downloaded uses
the same design as a previously
downloaded batch, the machine will start
automatically).

2) An interlock condition exists.
(Supply or Error light is on.)

3) Stock is bound. 1) Remove and rethread the stock.

4) Ink is bound. 1) Remove and rethread the ink.

1) Press the voice button to determine the
error.

2) If using PCMate Platinum, check the virtual
control / display.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

82

1) Check and rethread the media as needed.

djust web guides as needed.

8.3 Print

Problem Probable Cause Corrective Action

Stock advances but the

printer does not print.

1) Stock registration sensor is
misaligned (preprinted stocks
only).

User’s Manual—SNAP™ 700 Printer

1) Re-align sense mark with sensor, refer to
section 3.3.6.2 Sensors.

2) Print head cable is
disconnected or faulty.

3) Print head is faulty. 1) Replace the print head.

4) Stock and Ink Transfer Type
selection in Design File
doesn’t match supplies.

Machine stops after

every third label.

Print registration is off in

the feed direction.

2) Field(s) position incorrect in

3) Sense–to–cut selection in the

1) Stock registration sensor is
misaligned (preprinted stocks
only).

2) Label length selection in the
Design File doesn’t match the
printed stock length.

1) Print position is incorrect. 1) Use the Virtual Control / Display or adjust

the Design File.

Design File is incorrect.

4) Bound print roller. 1) Check that the print roller turns freely on its

1) Power off the machine and reinsert the
print head connector or replace the cable.

1) Refer to the PCMate Platinum software
manual.

1) Refer to the PCMate Platinum software
manual.

the print position.

1) Refer to PCMate Platinum software
manual.

1) Refer to PCMate Platinum software
manual.

shaft. If it does not, replace it.

Print registration is off in

the web direction.

2) Web guides incorrectly

3) Stock Arbor is not tight. 1) Check and adjust as needed. Refer to

1) Machine is incorrectly
threaded.

adjusted.

Refer to section 3.1.3 Loading the Stock.

1) Check and a
Refer to section 6.2, Stock (Web) Guide
Width Adjustments.

section 3.1 Loading Supplies.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT



RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

User’s Manual—SNAP™ 700 Printer

Problem Probable Cause Corrective Action

Print density is too light

or too dark.

1) Stock and Ink Transfer Type
selection in Design File
doesn’t match supplies.

83

1) Refer to the PCMate Platinum software
manual.

2) Incorrect contrast setting in
the machine setup.

3) Misadjusted print head
pressure.

1) Adjust the contrast control on each print
head. Refer to section 4.1 Print Head
Adjustments.

1) Set print head pressure. Refer to section

4.1 Print Head Adjustments.

Problem Probable Cause Corrective Action

Voids in print image in
the feed direction.

2) Print head is dirty. 1) Power off the machine. Clean the print

3) Faulty print head. 1) After cleaning the print head and running a

4) Misadjusted print head

1) Ink is misaligned with the
stock.

pressure.

2) Ink must be 1/4” or 5 mm wider than the
stock. Example: 1”(25 mm) web requires
1 ¼” (30 mm) ink.

head and print. Refer to section 5.1, Print
Head Cleaning and Handling.

test label, if a void still exists, replace the
print head.

1) Set print head pressure. Refer to section

4.1.1, Adjusting Print Head Pressure.

5) Worn printer roller. 1) Contact your local AVERY DENNISON
representative.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT



RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

84



8.4 Cut / Stack

Problem Probable Cause Corrective Action

Machine fails to cut

labels (the rotary
knife does not rotate).

1) The knife is disabled. 1) Enable the knife in the setup menu via the

User’s Manual—SNAP™ 700 Printer

Virtual Control / Display in PCMate
Platinum section 8.0.

2) Cut count is set to “0” in the

Design File.

The stacker platform

fails to run.

Labels will not stack. 1) Stacker is not operating. 1) Be sure the nip roller is free to rotate.

2) Stacker position on the

3) Incorrect position platform bed

Knife does not cut

completely through.

Knife will not cut. 1) Knife blades are dull. 1) Refer to section 5.4.1, Removing and

1) The stacker cable is
disconnected.

machine too high or too low.

angle.

1) Knife blade shear is

misaligned.

1) Refer to the PCMate Platinum software
manual.

1) Power off the machine and insert the
stacker cable in the stacker port.

1) Move the toggle switch to the opposite

position.

1) Use the pull pin to change the platform

angle.

1) Refer to section 6.4, Knife Shear

Adjustment.

Replacing the Knife assembly.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

User’s Manual—SNAP™ 700 Printer

Voice Message

Prompt

Description

The stacker is full.

.

10.5 Printer Errors

Printer errors are indicated by either the Supply or Error light being on.

When the Supply light is on, the printer supplies (stock or ink) require attention.
Generally, this means the stock or one of the ink rolls is empty, or the stacker is
full.

If the Error light is on, some condition occurred that would not allow the printer to
continue printing.

Whenever either the Supply or Error light is on, pressing the Voice button will
play a message describing the problem. If you are using PCMate Platinum, an
error message will be displayed in the Printer Status box of the Virtual Front
Panel.

The table below shows all of the printer error messages, along with a description
of the problem and some possible solutions. Error messages shaded in gray
apply to printer firmware version 3.23.06.12 and earlier. These were changed to
clarify that the errors are software errors and do not indicate that the MCB is
defective. They are replaced by the SOFTWARE XXX PRESS START message
(see the description for details).

85

Knife Error. Press
start to continue.

Remove labels from
the stacker.
Stacker sensor error
Remove labels from
the stacker.

Open the top
(bottom) print station
for a single sided
format

Lower (Upper) print
station error. Printer
requires service.

KNIFE DID NOT HOME The knife did not complete the cut properly, or the

knife could not initialize properly. Try again. If this
happens frequently or continuously, the knife needs
service

STACKER FULL The stacker is full. Remove all labels from the

stacker. If this error occurs when there are no labels
on the stacker, the stacker requires service.

STACKER SENSOR ERROR This error occurs when the stacker tries to position

the platform before printing. The platform position
sensor did not respond as expected. This is usually
caused by labels blocking the sensor. Remove all
labels from the platform and try again. If the error

still occurs, the stacker requires service.
OPEN TOP (BOTTOM)
PRINTHEAD

ST1 (2) LOW TEMP READ
ERR

The SNAP printers are capable of printing on either

the top or bottom printheads, both, or neither (cut

only). The unused print station roller(s) must be

open.. This eliminates the need to install ink on the

unused station. If this error occurs when the bottom

station roller is open, the head open sensor is not

working.

This error indicates that the upper or lower printhead

temperature is out of normal range. This is generally

caused by a disconnected printhead. Check the

printhead connections. If the error still occurs,

change the printhead. If the error still occurs, replace

the printhead cable. If the error still occurs, replace

the MCB.

86

Voice Message

Prompt

Description

These are internal errors similar to the ones above.

cycle error.

User’s Manual—SNAP™ 700 Printer

Internal error. Press
start to continue.

Internal error. Press
start to continue.

Knife
Increase label length
or select a slower
print speed.

The stock supply roll
is empty

MCB CMD_FRE INDEX ERR
MCB CMD_FSE INDEX ERR
MCB BAD STACK ERROR
MCB KNF FLIT TBL TOO
BIG
MCB KNIFE STATE TOO
BIG
MCB KNIFE STATE TOO
BIG
MCB BEMF MON ST TOO
BIG
MCB STACKR HM ST TOO
BIG
MCB KNF HOME ST TOO
BIG
MCB BEMF CTRL ST TOO
BIG
MCB SHE BATCH Q
OVERFLOW
MCB FVE INDEX ERROR
MCB ERROR #58
MCB ERROR #59
MCB ERROR #60
MCB ERROR #64
MCB ERROR #68
MCB ERROR #69
MCB ERROR #70
MCB ERROR #91
MCB ERROR #95
MCB ERROR #97
MCB ERROR #98
MCB ERROR #99
OUT OF MEMORY
IMAGER ERROR 919

LBL TOO SHORT FOR
SPEED

STOCK OUT This error indicates the stock supply roll is empty. If

These are internal software errors. If one of them

occurs, clear the error and continue. If the error

continues to occur, report the error and the

circumstances that cause it to Avery Dennison

Service. These errors are caused by errors in the

software and are not caused by hardware failures.

However, these errors will require power cycling the

printer. If the error continues to occur, report the

error and the circumstances that cause it to Avery

Dennison Service.

This error indicates that the label is shorter than the

minimum length for the selected print speed. Refer

to the Printer Specifications for minimum label

lengths. (Minimum label lengths are different for the

Sonic Knife. Refer to the Sonic Knife manual.) To

run and cut the label, you must either make the label

longer or reduce the print speed.

the stock supply roll is not empty, make sure the

supply core is firmly held by the arbor clamp.

If this error continues to occur, remove the stock roll

and press the Start button (the Ready light must be

on). The stock arbor should spin counter-clockwise

briefly. If it doesn’t, the motor or MCB is defective. If

it spins and you continue to get the error after re-

installing the stock roll, the MCB is defective.

User’s Manual—SNAP™ 700 Printer

Voice Message

Prompt

Description

87

The lower (upper)
print station ink roll is
empty

The lower (upper)
print station roller is
open

Missed sense mark MISSED SENSE MARK The format specifies a sense mark, but no sense

Missed hole sense
mark

Missed top reflective
sense mark

Missed bottom
reflective sense mark

INK OUT BOTTOM (TOP) This error indicates that the ink on the specified print

station is either missing or broken, or the supply roll

is empty.

If this error continues to occur even though the ink

supply rolls are properly installed, remove the ink

rolls and press the Start button. The unwind (supply)

arbor should spin counter-clockwise and the rewind

(take-up) arbor should spin clockwise briefly. If one

or both of the motors does not spin, the motor(s) or

MCB are defective. If both motors spin, install a new

ink roll. If the error continues to occur with the new

ink roll, the MCB is defective.
HEAD OPEN BOTTOM
(TOP)

MISSED HOLE
SENSEMARK

MISSED T REFL
SENSEMARK

MISSED B REFL
SENSEMARK

This error indicates that either the upper or lower

platen roller is open. Close the roller. If the error

continues to occur when the roller is closed, check

the roller open sensor.

mark was found. Possible causes are misalignment

of the sensor to the sense mark or incompatibility of

the sense mark and the sensor type. Another

possible cause is a mismatch between the label

length that is set in the format with the actual

distance between sense marks on the stock.

NOTE: In later versions of code, this message is

replaced by the following messages that specify the

type of sensor. This gives more information in case

the wrong sensor type is selected.

The format specifies a hole sense mark, but no

sense mark was found. Possible causes are

misalignment of the sensor to the sense mark or

incompatibility of the sense mark and the sensor

type. Another possible cause is a mismatch between

the label length that is set in the format with the

actual distance between sense marks on the stock. If

the format does not specify a hole sense mark, the

sensor type override may be set.

The format specifies a top reflective sense mark, but

no sense mark was found. Possible causes are

misalignment of the sensor to the sense mark or

incompatibility of the sense mark and the sensor

type. Another possible cause is a mismatch between

the label length that is set in the format with the

actual distance between sense marks on the stock. If

the format does not specify a top reflective sense

mark, the sensor type override may be set.

The format specifies a bottom reflective sense mark,

but no sense mark was found. Possible causes are

misalignment of the sensor to the sense mark or

incompatibility of the sense mark and the sensor

type. Another possible cause is a mismatch between

the label length that is set in the format with the

actual distance between sense marks on the stock. If

the format does not specify a bottom reflective sense

mark, the sensor type override may be set.

88

Voice Message

Prompt

Description

User’s Manual—SNAP™ 700 Printer

Missed contrast
sense mark

The lower (upper)
print head is
overheated. Wait
until the error light to
go out then press
start to continue

Sensor Calibration
Error

Hole sense mark
calibration error

Top reflective mark
calibration error

Bottom reflective
mark calibration error

MISSED CONTR
SENSEMARK

HEAD 1 (2) OVER TEMP The printer continuously monitors the temperature of

SENSOR CAL ERROR When first running a format specifying a particular

HOLE SENSEMARK CAL
ERROR

T REFL SENSEMARK CAL
ERROR

B REFL SENSEMARK CAL
ERROR

The format specifies a contrast sense mark, but no

sense mark was found. Possible causes are

misalignment of the sensor to the sense mark or

incompatibility of the sense mark and the sensor

type. Another possible cause is a mismatch between

the label length that is set in the format with the

actual distance between sense marks on the stock.

Also, the contrast sensor option may not be installed.

If the format does not specify a contrast sense mark,

the sensor type override may be set.

the printhead to ensure it doesn’t overheat and

damage the printhead. When the printhead

temperature reaches a pre-set limit, the printer will

stop with this error. Wait for the error light to go out

and continue printing. However, it is likely that the

error will happen again. Possible solutions are to

reduce the print speed or to reduce the amount of

copy on the label.

If this error happens when the printer is first turned

on or does not clear itself within a few minutes, the

printhead or MCB may be defective.

sensor, or after a missed sense mark error, the

printer automatically calibrates the sensor. This error

indicates that the printer could not calibrate the

sensor. Possible causes are misalignment of the

sensor to the sense mark or incompatibility of the

sense mark and the sensor type. NOTE: In later

versions of firmware, this message is replaced with

the ones below, which indicate the selected sensor

type. This gives more information in case the wrong

sensor type is selected.

When first running a format specifying a hole sense

mark, or after a missed sense mark error, the printer

automatically calibrates the sensor. This error

indicates that the printer could not calibrate the

sensor. Possible causes are misalignment of the

sensor to the sense mark or incorrect sensor type

When first running a format specifying a top reflective

sense mark, or after a missed sense mark error, the

printer automatically calibrates the sensor. This error

indicates that the printer could not calibrate the

sensor. Possible causes are misalignment of the

sensor to the sense mark or incorrect sensor type

When first running a format specifying a bottom

reflective sense mark, or after a missed sense mark

error, the printer automatically calibrates the sensor.

This error indicates that the printer could not calibrate

the sensor. Possible causes are misalignment of the

sensor to the sense mark or incorrect sensor type

User’s Manual—SNAP™ 700 Printer

Voice Message

Prompt

Description

Communication error.

indicates that the versions are not compatible.

89

Contrast sense mark
calibration error

Bar code failure VERIFIER HALT 1 (2) 912

Press start to
continue.

N/A TOO MANY FIELDS The number of fields on the label exceeds the

The imager and MCB
software versions are
not compatible

CONTR SENSEMARK CAL
ERROR

(Note: there is no difference
between 1 and 2)

BUFFER OVERFLOW
SERIAL COMM OVERFLOW

SOFTWARE MISMATCH The printer checks to make sure the software

When first running a format specifying a contrast

sense mark, or after a missed sense mark error, the

printer automatically calibrates the sensor. This error

indicates that the printer could not calibrate the

sensor. Possible causes are misalignment of the

sensor to the sense mark or incorrect sensor type.

Also, the contrast sensor option may not be installed

This indicates that the bar code verifier found a bad

bar code. The most likely cause is a print quality

problem such as an ink wrinkle or a dot out on the

printhead. If this error happens on every label, check

the printhead for dots out. If this error happens often,

but not every label, check the bar code minimum

height requirement or lower the ANSI grade.

This error indicates that the host computer sent more

data than the printer can handle. This error is

generally caused by a mismatch in the serial protocol

setting (XON/XOFF or RTS/CTS) between the printer

and the host, or a cable that does not have the

RTS/CTS lines.

NOTE: Later versions of firmware use the SERIAL

COMM OVERFLOW message to indicate that the

problem is in the serial communications.

maximum number allowed.

versions within the printer are compatible. This error

Upgrade to the latest operating system software.

90

Voice Message

Prompt

Description



User’s Manual—SNAP™ 700 Printer

Internal error. Press
start to continue.

Internal error. Press
start to continue.

MCB ERROR #61
MCB ERROR #62
MCB ERROR #63
MCB ERROR #65
MCB ERROR #66
MCB ERROR #67
MCB ERROR #71
MCB ERROR #72
MCB ERROR #73
MCB ERROR #74
MCB ID NOT FOUND
MCB ERROR #78
MCB ERROR #79
MCB ERROR #80
FRAME ID NOT FOUND
MCB ERROR #84
MCB ERROR #85
MCB ERROR #86
MCB ERROR #87
MCB ERROR #88
MCB ERROR #89
MCB ERROR #88
MCB ERROR #89
MCB ERROR #91
MCB ERROR #92
MCB ERROR #93
MCB ERROR #94
MCB ERROR #100
MCB ERROR #96 This error is related to the Security Batch Count

These errors are all related to identification devices

in the printer or peripherals that are used to read the

printer configuration. If one of these errors continues

to occur after a power cycle, disconnect all

peripherals (stacker, sonic knife, etc.). If the problem

still occurs, replace the Frame ID memory. If it still

occurs, replace the MCB.

If disconnecting the peripherals fixes the problem, re-

connect one at a time to determine which one is

causing the problem, then replace the printer

interface harness.

feature. It indicates that the Batch Count queue is

full, which should never happen. The only way to

recover from this is to reset the MCB by removing the

battery on the MCB with the power off, then replacing

it. This will also reset all the printer settings (print

and cut adjust, baud rate, cutter enable, etc.) to their

default values.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

User’s Manual—SNAP™ 700 Printer



9.0 Mechanical Troubleshooting

9.1 Stock

Problem Probable Cause Corrective Action

Stock will not roll

smoothly or the stock
jumps.

1) Web guides are incorrectly
adjusted.

2) Unwind back tension to high.

3) Print head pressure is too

high.

4) Printer is not threaded

correctly.

1a) Be sure stock roll is as flat as possible

and does not extend over core.

1b) Adjust web guides to touch stock roll, but

do not pinch the roll.

2a) Reduce the unwind back tension through

the virtual panel.

3a) Reduce the print head pressure.

4a) Check threading diagram and correct as
needed.

91

Stock will not track

straight through the
printer.

Stock jams in bridge

blade rollers or knife
area.

2) Nip rollers are not turning. 1) Be sure the nip roller is free to rotate and

1) Web guides are too loose.

2) Material is telescoping of the

unwind.

3) Machine is not setting on a

level surface.

4) Printer is not threaded

correctly.

1) Knife not cutting the full width
of stock.

1a) Adjust web guides to touch outer edges of

stock with the minimum pressure required.

2a) Remove stock supply and tension roll on a

flat surface by pulling on the end of the
material and holding the core from turning.

3a) Level the printer or work table.

4a) Check threading diagram and correct as
needed.

1) Refer to section 6.4, Knife Shear
Adjustment.

moves easily in the bearing slots. Check for
a loose drive gear.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

92

User’s Manual—SNAP™ 700 Printer

9.2 Ink

Problem Probable Cause Corrective Action

Ink wrinkles or will not

pull smoothly.

2) Ink buildup on the turn bar(s). 2a) Clean the turn bar(s) with alcohol.

1) Ink supply and rewind rolls are
misaligned.

1a) Make sure rewind core is equal to or wider

than the supply roll width.

1b) Check that the motor is working and has

back tension on the supply roll.

3) Incorrect ink width.

4) Needs more back tension

Ink breaks 1) Head needs cleaning 1a) See cleaning instruction section 5.1

Ink rolls loosely on

Rewind core.

2) Ink rewind roll is too full. 1) Remove ink rewind roll. Replace ink

1) Ink rewind roll not turning. 1) Check that the motor is working.

3a) Use an ink width ¼” (5 mm) wider than the
stock being printed on.

4a) Increase back tension through the virtual
panel.

rewind roll with an empty core.

9.3 Print

Problem Probable Cause Corrective Action

Poor print – uneven or

no print.

2) Ink rewind roll is too full. 1) Remove ink rewind rolls and replace with

1) Print head pressure is too
light.

1) Move pressure buttons to increase the
pressure.

2) Ensure that both pressure buttons are set
to the same height.

empty cores.

9.4 Knife

Problem Probable Cause Corrective Action

Knife stops during cut in

stock.

Stock is popping in front

of the knife.



1) Knife blades are dull. 1) Refer to section 5.4.1, Removing and
Replacing the Knife Assembly.

1) Knife blades are dull. 1) Refer to section 5.4.1, Removing and
Replacing the Knife Assembly.

IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.

User’s Manual—SNAP™ 700 Printer

Location of 115V Text

Location of 230V Text

Two 5 x 20MM Fuses One Each Side

Appendices

1. Fuse Configuration

The main fuse(s) on the SNAP 700 are located inside the AC power entry
receptacle. The entry has a fuse drawer that holds the fuse(s) and selects the
appropriate line voltage. If the number in the window DOES NOT match the AC
line voltage intended to be supplied to the printer, DO NOT plug the power cord
in. Reconfigure as follows:

1) Remove the power cord.

2) Using a flat blade screwdriver, open the AC entry by lifting the tab just above
the voltage indicator window.

WARNING: Attempting to open the AC entry with
the AC power cord inserted into it will cause
damage to the AC entry.

3) Remove the red fuse drawer.

93

4) Remove all fuses and the fuse jumper if it is present.

5) Insert into the fuse drawer the correct number and style of fuses and fuse

jumper for your application.

1) Install one 921167 - 10.0A 250V Fast Acting 1/4 x 1 1/4"

2) Install one Fuse Jumper

See Figure FUSE1

1) Install two 990757 - 6.3A 250V 5 x 20MM

NOTE: The fuse jumper must be removed to

The fuses must be between points A and B as shown not B and C.

See Figure FUSE2

FIGURE FUSE1

Fuse Jumper

One 1/4 x 1 1/4" Fuse Far Side

Configuration Number One: Line voltage between the range of
90 - 132VAC @ 50 - 60Hz 1 Ph

Configuration Number Two: Line voltage between the range of

180 - 265VAC @ 50 - 60Hz 1 Ph

install both 5 x 20mm fuses.

FIGURE FUSE2

5 x 20 mm fuse

FRONT FRONT

Location of 115V Text

Location of 230V Text

A

B

C

6) Reinsert the fuse drawer into the AC entry with the desired voltage up.

7) Close the AC entry and verify the correct voltage is now visible.

94

2. Ink and Stock Transfer Types

Transfer Type values associated with the XT commands.

Value Transfer Type

51 Heat Seal & SD-1111 Ink
69 Fabric 2800 & TT-1111 Ink
70 Fabric 2800 & HR-3111 Ink
71 Fabric 2800 & TT-3111 Ink
72 Fabric 2800 & HC-3111 Ink
73 Fabric 2800 & HR-1111 Ink
74 Fabric 2795 & TT-1111 Ink
75 Fabric 2795 & HR-3111 Ink
76 Fabric 2795 & TT-3111 Ink
77 Fabric 2795 & HC-3111 Ink
78 Fabric 2795 & HR-1111 Ink
82 Fabric 2800 & HR-4111 Ink
83 Fabric 2795 & HR-4111 Ink
94 2800 Fabric & GP-1111 Ink
95 2795 Fabric & GP-1111 Ink
96 2795 Fabric & CT-1111 Ink
97 4800 Fabric & CT-1111 Ink
98 4800 Fabric & CT-1114 (Blue)

99 4800 Fabric & GP-1111
100 2395NWT Fabric & CL-1111 (UK)
101 2395NWT Fabric & XC-3111 (UK)
102 2395NWT Fabric & HR-1111 (UK)
103 2495NWT Fabric & CL-1111 (UK)
104 2495NWT Fabric & XC-3111 (UK)
105 2495NWT Fabric & HR-1111 (UK)
106 4000NWT Fabric & CL-1111 (UK)
107 4000NWT Fabric & XC-3111 (UK)
108 4000NWT Fabric & HR-1111 (UK)
109 4002NWT Fabric & CL-1111 (UK)
110 4002NWT Fabric & XC-3111 (UK)
111 4002NWT Fabric & HR-1111 (UK)
112 G.S. Satin & XC-3111 (UK)
113 2012T Fabric & XC-3111 (UK)
114 1021T Fabric & XC-3111 (UK)
115 2800 Fabric & CT-1111
116 591SST Fabric & CT-1111 Ink
117 591SST/601SST Fabrics & CT-1114 Ink

User’s Manual—SNAP™ 700 Printer

User’s Manual—SNAP™ 700 Printer

Value Transfer Type

118 601SST Fabric & CT-1111 Ink
119 591SST/601SST Fabrics & CT-1115 Ink
120 591SST/601SST Fabrics & CT-1117 Ink
121 591SST Fabric & CT-1112 Ink
122 601SST Fabric & CT-1112 Ink
155 4900NWT / 4900HSA & HS1111
156 1800FRA & TW1111
157 1800FRA & GP1111
158 2085NWT / 2495NWT / 2360NWT & HS1111
159 2360NWT / 2800NWT & XC3111
160 2895NWT / 2800NWT & HS1111
161 2895NWT & XC3111
162 2895NWT & HC3111
163 1800MWA & GP1111
164 1800MWA & TW1111
165 604LKP / 601LKP & DS7501 / 7502 / 7504
166 604LKP / 601 LKP & DS7503
167 4800NBC Fabric & HS1011
168 2012T Fabric & HS1111/1112
169 4360NBT Fabric & SD1011
170 4041THS Fabric & HS1111
171 4700TWT Fabric & PL1111
172 4800TST Fabric & CT1111
173 4800TST Fabric & CT1112
174 4800TST Fabric & CT1114
175 4800TST Fabric & CT1115
176 4800TST Fabric & CT5137
177 4800TST Fabric & HS1111
178 770SWT Fabric & CT1112
179 770SWT Fabric & CT1114
180 770SWT Fabric & CT1115
181 770SWT Fabric & CT5137
182 772SWT Fabric & CT1112
183 772SWT Fabric & CT1114
184 772SWT Fabric & CT1115
185 772SWT Fabric & CT5137

95

96

User’s Manual—SNAP™ 700 Printer

3. Printer Specifications

Print Method: 5” web thermal transfer two sided printer

Speeds:

3 IPS (76.2mm/second), 4.5 IPS (114.3mm/second), 5 IPS (127mm/second),
6 IPS (152.4mm/second), 7 IPS (177.8mm/second), 8 IPS (202.3mm/second),
10 IPS (254mm/second), 12 IPS (304.8mm/second)

Label Size

Print Area Min: None

Resolution 305 DPI (11.8 dots per mm)

Fonts True Type – English alphabet, Cyrillic, and Asian characters.

Logos No restriction on number or size per tag (up to maximum image area)

Care Symbols Full Ginetex Care Symbol set and full NAFTA / ASTM Care Symbol Set

Justification Left, Right, and Center field selectable

Stock Support for blank or pre-printed fabrics, coated or uncoated polyester, woven labels, dip-coated

Interface Null modem serial cable DB9 F connector

Standard Feed:

Min: 1/2" (12.7mm) web x 1.10" (28mm) feed at 3 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.10" (28mm) feed at 4.5 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.10" (28mm) feed at 5 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.10" (28mm) feed at 6 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.10" (28mm) feed at 7 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.185" (28mm) feed at 8 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.413" (32.1mm) feed at 10 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.667" (37.4mm) feed at 12 IPS (standard stacker)

Short Feed Option:

Min: 1/2" (12.7mm) web x 0.750" (19mm) feed at 3 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 0.787" (20.1mm) feed at 4.5 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 0.853" (25.1mm) feed at 5 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 0.960" (25.1mm) feed at 6 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.079" (26.9mm) feed at 7 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.185" (26.9mm) feed at 8 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.413" (32.1mm) feed at 10 IPS (standard stacker)
Min: 1/2" (12.7mm) web x 1.667" (37.4mm) feed at 12 IPS (standard stacker)

Max: 5 1/8" (130.2mm) web x 5" (127mm) feed (standard stacker)
5:1 web feed to width ratio (optional 8” tray)

5 1/8" (130.2mm) web x 14" (355.6mm) feed
No stacker – optional rewind unit or cut without stacking

Max: Up to 5" (127 mm) web x Up to 13.875" (352.4 mm) feed -

4pt up to 96pt (300 DPI), Supply dependant on 4, 5 and 6 point characters
All rotations 0°, 90°, 180°, 270°

All rotations 0°, 90°, 180°, 270°

Fully Scaleable
All rotations 0°, 90°, 180°, 270°

nylons, heat transfer and heat seal tapes. Also support for blank or pre-printed card stock,
coated or uncoated, up to 10 point - as well as pressure sensitive labels.

Supply Roll: 3” ID (76 mm) cardboard core, Maximum roll size 11.5” O.D. (29 cm)

User’s Manual—SNAP™ 700 Printer

May require USB/serial adapter
May require external Ethernet adapter

Control Panel Push-button start/stop with 4 LED lights – Ready, Data, Supply, Error voice button

Dimensions 18.5" (470mm) high x 25" (635mm) wide

Including stacker x 20.0" (508.0mm) deep

Weight 80 Lbs. (36.3 Kg.)

Electrical 90-132 / 180-265 VAC 50-60Hz - 10 / 6 Amp 1 Ph User selectable

Temperature

Humidity 5% to 90% non-condensing

Other
Features

Ink Ribbon AVERY DENNISON standard thermal colors and widths

Options - Short Feed Accessory – reduces the minimum cut label to .75” (19mm) tested to stack as short

Default Serial
Port Setup

40°F (4°C) to 95°F (35°C)

- Downloading of information while machine is operating

- Sequenced Fields

- Time/Date Stamping (Both month/day/year and day/month/year format)

- Life Counts – Through PCMate Platinum

- Operator adjustable: Contrast – Adjustable on printhead

Cut position, print position and baud rate – Adjustable through PCMate Platinum virtual

- Error Detection of: Stock out, ink out, print head open, feed open, full stacker, stacker jam,
and print head over-temperature – with voice commands.

- Display: Labels left to be cut and stacked in a batch, batch ID, total life inches, total life cuts

- Self Diagnostics – Through PCMate Platinum

- Missed sense mark detection and correction

- Reflective sensor — Reads black sense mark printed on front or back of white preprinted

AVERY DENNISON white plastic core: Maximum Ink O.D. 3.5”
Ink widths:

With Metric Adapter - 25mm to 127mm metric widths in 5mm increments.
With Inch Adapter - 1” to 5” inch widths in ¼” increments.

as 1” feed. Supply dependent based on static properties of the material and environment
conditions that may limit the stack height to 1” (25mm).

- Contrast or color sensor — Reads sense mark printed on front of preprinted stock. Sense mark
or stock may be colored.

- Bar code verifier — Scans every bar code printed. Stops printer if a bar code does not scan.

- RFID Accessory – Printer can encode stocks that are made with known RFID components. Print
speed is 2 or 3 ips to program the RFID component on the fly.

The default serial port configuration is 115,200 baud, no parity, 8 data bits, 1 stop bit.

display

stock, full adjustment across the web.

97

98

Slotted Web Turn Shaft

¼-20

x 3/8 BHCS

Replace

Turn Shaft

4. Instructions for Factory / Field Installation of Top
Sensor Assemblies 620006 & 620007

These Sensors are alike in mechanical configuration. 620006 is a Contrast Sensor Assembly
only and 620007 is a Color Contrast Assembly

Installation Procedure

1. Disconnect Power to Printer

2. Disconnect Stacker Interface Cable

3. Remove the Rear Cover (save screws)

4. Remove the existing Sensor Tray Assembly and remove the Web Turn Shaft located on
the left side. Replace with the Slotted Web Turn Shaft so that the larger slot is in the
upper position as shown. Install the ¼-20 x 3/8 Button Head Cap Screw on the end of
the shaft.

User’s Manual—SNAP™ 700 Printer

User’s Manual—SNAP™ 700 Printer

5. Create a sub-assembly of the Plastic Collet, the Fiber Optic Slide Shaft, The Fiber Optic
Cable and the O-Ring.

Slide the two cables at the rear of the Fiber-Optic Assembly through the Collet as shown.
This must be done by sliding one cable through, then sliding cable end of the other cable
through parallel to the first. They will not go through together.

COLLETT

FIBER-OPTIC CABLE

6. From the back of the Upright Frame, slide the Collet / Cable Assembly through the ¾
diameter hole and secure with (2) 10-32 x 3/8 Button Head Screws.

SLIDE SHAFT

"O" RING

99

10-32 X 3/8 Button
Head Screws

100

7. Install the “O”-Ring in the front groove behind the Fiber-Optic Tube.

(See pics below for clarity)

User’s Manual—SNAP™ 700 Printer