Manual Part Number 05441400 Rev. AC 12/03 2003 Paxar Americas, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the
customer can rely. Paxar reserves the right to make changes in the product, the programs, and their
availability at any time and without notice. Although Paxar has made every effort to provide complete
and accurate information in this manual, Paxar shall not be liable for any omissions or inaccuracies.
Any update will be incorporated in a later edition of this manual.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulations of he Canadian
Department of Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les
limites applicables aux appareils numeriques de la classe A prescrites dans le
Reglement sur le brouillage radioelectrique edicte par le ministere des Communications
du Canada.
Trademarks
Paxar is a trademark of Paxar Corporation.
Centronics is a registered trademark of Centronics Data Computer Corporation.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows and NT are registered trademarks of Microsoft in the U.S. and other countries.
NetWare is a registered trademark of Novell, Inc. in the United States and other countries.
Centronics is a registered trademark of Centronics Data Computer Corporation.
TrueType is a registered trademark of Apple Computer, Inc.
Hewlett-Packard is a registered trademark of Hewlett-Packard Inc.
HP Jet Admin and HP Web Jet Admin are trademarks of Hewlett-Packard, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain
jurisdictions.
Other products are trademarks or registered trademarks of their respective countries and are hereby
acknowledged.
Paxar Apparel Identification Systems Group
1 Wilcox Street
Sayre, Pa 18840
The User’s Manual is for the person who prints and applies labels.
Unpacking the Printer
After you unpack the printer, you should have: a 610 / 611 / 612 printer, power cord,
communication cable and a ribbon take-up core (may already be on take-up reel).
Keep the box and packaging material in case the printer ever needs repair.
Power cords are not supplied with 230-volt printers. You need to purchase a power cord
separately. The power cord requires IEC 320 STD C13 end finish for the printer interface and
it must meet requirements for 1.6 Amps at 115VAC and 1 Amp at
230VAC.
Shipping the Printer
If you need to ship the printer to a different location:
1. Remove the ribbon roll, if one is loaded.
2. Remove the supply roll, if one is loaded.
3. Close the printhead by pressing down on the thumb well until
you hear it click into place.
4. Place the printer in the original box and secure with packaging
material. Make sure the printer is adequately packed to
avoid damage during shipment.
Connecting the Power Cable
To connect the power cable:
1. Plug the power cable into the socket. Plug the other
end of the cable into a grounded electrical outlet.
2. Turn on the printer. Press ( I ) to turn on and ( O ) to
Before the printer can accept print jobs from the host, you must:
♦ Connect the communication cable to the printer and to the host.
♦ Set the communication values on the printer to match those at the host. (Only required if
you are using the serial port.)
Connecting the Communication Cable
Make sure the printer is off before connecting the cable to the communication port. Your
printer is supplied with a parallel printer cable. You may optionally connect your printer to a
serial port. To do this, you must purchase a serial interface cable compatible with your
computer.
♦ Serial Communication
9 to 25 pin cable
25 to 25 pin cable
♦ Parallel Communication
IEEE-1284 or Centronics mode cable
See Chapter 4, "Communication Values," for more information.
Connect the communications cable to the appropriate port on
your computer. If you are unsure where to connect the cable,
consult your computer documentation.
NOTE: It is highly recommended that you use the cable
supplied with your printer. Paxar cannot be
responsible for communications problems when a non-Paxar
cable is used.
Connect the other end of the communication cable into the appropriate
port on the printer. Secure the cable with the connecting screws (serial) or
spring clips (parallel).
The printer also has a USB (Universal Serial Bus) Version 1.1
communication port. Drivers are available on our Web site for a variety of
operating systems.
If you are communicating with the host through the serial port, make sure the printer's
communication values match those at the host. The factory default values are: 9600-Baud, 8
bit data frame Word Length, 1 Stop Bit, no Parity, and XON / XOFF Flow Control.
To change the printer's communication values, ask your System Administrator or see Chapter
4, "Communication Values," for more information.
Default Printer Settings
These defaults can be changed using Paxar's PCMate software. Print Speed - 4.0 ips (inches
per second), Ribbon - High Energy, Supply Type - Black Mark, Contrast - 225, Backfeed Disabled.
Using the Control Panel
The control panel has a two-line LCD display, 2 status lights, and five buttons. The control
panel displays error codes / messages, and allows you to setup-configure the printer.
Printer Status Lights
Power: The printer shows a steady green light when
it is on.
Fault:The printer shows a blinking amber light when
♦ Feeds a blank label if there is no print job.
♦ Prints a label with error information that is useful to your System
Administrator if an error is displayed.
♦ Cuts the supply when pressed and held for two seconds if a knife
is installed.
♦ When the printer is online, cuts the supply when pressed and held
for two seconds if a knife is installed.
♦ When the printer is offline, changes the displayed value by one
or 10.
When the printer is online, pauses the current print job or resumes a
paused print job. When the printer is offline, selects the displayed
menu item.
♦ When an error is present, clears the error.
♦ When a job (batch) is printing, cancels the print job (batch). For
more information about canceling batches, see “Canceling a
Paused Batch”.
♦ When the printer is online (without errors), enters the offline menu
mode.
♦ When the printer is in the offline menu mode, returns the display to
the next higher menu.
Í
When the printer is in the offline menu mode, displays the previous
menu item.
Î
When the printer is in the offline menu mode, displays the next menu
item.
Í and Î
In online mode, prints a test label when you press the buttons at the
same time. Hold for one second and release.
Display
The display shows a three-digit error code and brief message to identify any problem the
printer may have. For a description of the problem, look up the error code in Chapter 9,
“Troubleshooting”.
The Main menu has several functions (operating modes). These functions are shown in the
chart below.
MAIN MENU
CANCEL
LL
SUPPLY
PRINT
MODE
CONTRAST
BATCH
ENTRY
DEFAULTS
REPEAT
B
TCH
PORT
SETTINGS
BATCH
OPTIONS
FLASH
MEMORY
SETUP
SCRIPTS
VERIFIER
DIAG.
If the printer displays PRINT MODE Ready when you turn it on, press
Escape / Clear to Display the Main Menu.
To display menu options, press Í or Î.
When the screen displays a right arrow, press Î to display more options.
MAIN MENU
Cancel All Æ
When the screen displays a left arrow, press Í to display more options.
MAIN MENU
ÅDiagnostics
When the screen displays a left and a right arrow, press either Í or Î to display more
options.
MAIN MENU
ÅPrint Mode Æ
When you see the menu option you want, press Enter / Pause to select it.
The Main Menu controls the printer’s setup and operation. Through the Setup Menu, you can
select a sub-menu for the supply, contrast, default, or port settings. Each of those sub-menus
have several options, such as ribbon, speed, monetary symbols, and baud rate.
Exiting an Option
To exit an option, press Escape / Clear once. You will exit to the next higher menu.
If you press Escape / Clear from a menu, your Settings are not saved.
Your settings are only Saved when you press Enter / Pause from a
This chapter describes how to load a roll of supply and a ribbon roll.
You can use Paxar's fabric label kits containing fabric labels and ribbon. If you switch from
black mark to continuous supplies make sure the printer is set for the correct supply type.
Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and
Accessories" for a list of Paxar supplies or contact your Paxar Representative for more
information.
If you experience label jamming with narrow supplies in humid environments, store supplies
separately from the printer in a dry, less humid environment.
CAUTION
The width of the ribbon must be greater than the supply width. Since
some supplies are more abrasive to printheads than others, using a
ribbon wider than your supply helps protect the printhead. Failure to do
this may void your printhead warranty. Replacement printheads are
13. Press Feed / Cut to position the supply under the printhead.
You may need to adjust the wide / narrow knobs depending on the width of your supply. See
"Adjusting the Wide / Narrow Knobs” for more information.
If the printer will be unused for extended periods of time, leave the printhead unlatched.
Loading Labels – 612
Make sure the printer is configured for the correct supply type.
To load a roll of labels:
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
6. Before threading the printer, you must set the label length adjustment. Turn the Label
Length Adjustment Knob (A) so that the pointer on the turn bar is lined up with the black
bar on the Label Length Gauge that corresponds to the length of the label to be printed.
This is an approximate adjustment. The procedure for performing an exact alignment is
described in section "Printer Alignment – Top and Bottom Copy – 612".
A
Label Length Adjustment Gauge
(Shown with approximate adjustment for 50, 55, 65, 110 and 130 mm labels)
7. Lay the label strip across the supply guide (B). It is not necessary at this point to put the
label strip in the guide. Lay the label strip across the platen roller (C) and thread the end
of the strip into the gap between the platen roller and the auxiliary feed (D).
B
C
D
8. Reach under the platen roller and pull the label strip back towards the turn bar (F). Thread
the label strip under the guide roller (E) and around the turn bar (F) as shown below.
9. Bring the label strip over the guide roller and across the platen roller to the left of the strip
that is already around the roller. Place the end of the strip into the auxiliary feed and feed
it through using the advance knob (G). Press the advance knob toward the printer to
engage the advance shaft. Turn the knob counter-clockwise to feed the label strip.
Continue feeding the label strip until it appears coming out of the cutter.
G
10. Insert the label strip into both sides of the supply guide. Adjust the supply guide by
moving the right guide in or out, depending on the stock width. The label strip should be
in the guide slots on the inner edges of the strip and under the sensor at the back right of
the guide. Adjust the supply guide so that it just matches the width of the inner strip. The
outer strip will be slightly loose.
11. Push the black deflector tab down. Release the printhead latch, but do not lock the
printhead assembly down. Gently roll the supply roll back to tighten the label strip.
Continue until the label strip is snug around the turn bar. Lock the printhead down.
Note: If the printer is not used for an extended period, the label stock may take a “set”
where it goes around the turnbar. After a period of not printing, it is recommended
that you feed the material through the printer until the “set” material has gone through
the knife. This will reduce the possibility of jamming.
14. Close the printhead by pressing down on the thumb well until you hear it click into place.
Close the cover.
Adjusting the Wide / Narrow Knobs
You may need to adjust the two wide / narrow knobs according to the width of your supply.
For supply that is more than two inches, adjust the knobs to the wide setting. For supply that
is two inches or less, adjust the knobs to the narrow setting.
You must adjust both of the knobs to
the same position.
If you experience ribbon smudging in cold, dry
environments, adjust the wide / narrow knobs
to the wide setting.
For wide supplies, push down and turn the
wide / narrow knobs clockwise with a
screwdriver.
For narrow supplies, turn the wide / narrow
knobs counter-clockwise with a screwdriver
until it pops back up.
2. Press Enter / Pause to set the supply type option. You will see the current setting, for
example:
SUPPLY TYPE
Å Black Mark Æ
3. Press Í or Î to see the other options. After you display the option you want, press
Enter / Pause. Press Escape / Clear twice to exit to the Main Menu.
Note: Select “Continuous” only for the 612 printer. The 612 printer does not support
indexed supplies.
Ribbon
You have to tell the printer if your supplies require a ribbon.
To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these
steps.
1. Press Í or Îuntil you see
SUPPLY
Å Ribbon Æ
2. Press Enter / Pause to set the ribbon option. You will see the current setting, for
example:
SUPPLY
Å Yes Æ
3. Press Í or Î to see the other options. After you display the option you want, press
Enter / Pause. Press Escape / Clear twice to exit to the Main Menu.
If you set the Ribbon option to Yes, install a ribbon before printing.
If you want to use a high energy ribbon, select high energy for the ribbon
every time the printer is turned on.
Speed
You can change the print speed for bar codes or graphics. If you select "default" for speed,
formats with serial bar codes automatically print at 2.5IPS and formats with parallel bar codes
print at 6.0 ips. 10 ips printing is only available using thermal direct labels in continuous
mode.
To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these
steps.
2. Press Enter / Pause to set the speed option. You will see the current setting, for
example:
SPEED
Å Default
3. Press Í or Î to see the other options. After you display the option you want, press
Enter / Pause. Press Escape / Clear twice to exit to the Main Menu.
Feed Mode
You can use continuous or on-demand printing. On-demand printing allows you to remove a
label before printing the next one.
To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these
steps.
1. Press Í or Î until you see
SUPPLY
Å Feed Mode Æ
2. Press Enter / Pause to set the feed mode. You will see the current setting, for example:
FEED MODE
Continuous Æ
3. Press Í or Î to see the other option. After you display the option you want, press
Enter / Pause. Press Escape / Clear twice to exit to the Main Menu.
Backfeed
Backfeed works by advancing each printed label to the desired dispense position. Once that
label is removed, the next label to be printed is backed up underneath the printhead. In
continuous mode, only the last label in the batch is advanced to the dispense position.
To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these
steps.
1. Press Í or Î until you see
SUPPLY
Å Backfeed Æ
2. Press Enter / Pause to set the backfeed option. You will see the current setting, for
example:
BACKFEED
Å On Æ
3. Press Í or Î to see the other options. After you display the option you want, press
Enter / Pause. Press Escape / Clear twice to exit to the Main Menu.
This menu includes selections to change the print, supply, margin, cut, and dispense position
along with the backfeed distance.
When you see
Enter print pos
[-99/99]: +0
Feed / Cut acts as a toggle switch to change the value by 10 or 1. For example, to make the
print position 23 (from the default of 0), press Feed / Cut, then press Î twice (20), press
Feed / Cut again and press Î three times (23).
Print Position
This function adjusts where data prints vertically on the supply. Adjust the print if it is too
close to the top or bottom of the supply, or overtypes the pre-printed area. One dot is 0.0049
inch.
♦ If the data is too close to the bottom, increase the number.
♦ If the data is too close to the top, decrease the number.
Changing this setting only affects new formats sent to the printer.
To change the setting, from the Main Menu, select Setup, then Supply, then Positioning.
Then, follow these steps.
1. Press Í or Îuntil you see
Positioning
Å Print Pos Æ
2. Press Enter / Pause. You will see the current setting, for example:
Enter print pos
[-99/99]: +0
3. Press Í or Î to change the print position. Pressing Í decreases the value (moves
the image down); Î increases it (moves the image up).
4. Press Enter / Pause when the number you need appears. Press Escape / Clear twice to
This function adjusts the machine to print at the vertical 0,0 point on the supply.
The supply position adjustment should only be made on initial printer
setup. For format adjustments, change the print position.
You may need to adjust the supply in or out to allow
♦ tags and labels to be removed.
♦ die cut labels to be removed easily.
The adjustments are in dots (0.0049 inch).
♦ Increase the number to feed more supply out of the chute.
♦ Decrease the number to feed less supply out of the chute.
This option takes effect on the next label or tag printed. Changing supply position may also
affect print position.
To change the setting, from the Main Menu, select Setup, then Supply, then Positioning.
Then, follow these steps.
1. Press Í or Î until you see
Positioning
Å Supply Pos Æ
2. Press Enter / Pause. You will see the current setting, for example:
Enter supply pos
[-300/300]: +0
3. Press Í or Î to change the supply position. Pressing Í decreases the value (feeds
less supply); Î increases it (feeds more supply).
4. Press Enter / Pause when the number you need appears. Press Escape / Clear twice to
exit to the Main Menu.
Margin Position
This function adjusts where the format prints horizontally on the supply. The adjustments are
in dots (0.0033 inch), which is the smallest measurement the printer recognizes.
The width of the print area depends on your supply size. Maximum width is four inches.
When you move the image to the right or left on the supply, avoid moving the image too close
to either edge, because it may not print.
♦ If the data is too close to the left side, increase the number.
♦ If the data is too close to the right side, decrease the number.
Changing this setting only affects new formats sent to the printer.
To change the setting, from the Main Menu, select Setup, then Supply, then Positioning.
Then, follow these steps.
1. Press Í or Î until you see
Positioning
Å Margin Pos Æ
2. Press Enter / Pause. You will see the current setting, for example:
Enter margin pos
[-99/99]: +0
3. Press Í or Î to change the margin position. Pressing Í decreases the value
(moves the image toward the left side of the supply); Î increases it (moves the image
toward the right side of the supply).
4. Press Enter / Pause when the number you need appears. Press Escape / Clear twice to
exit to the Main Menu.
Cut Position
This function adjusts where the tag is cut. The printer adjusts the cut position according to the
black marks on the supply. You may need to adjust for aperture supplies. Increase to move
the cut up; decrease to move the cut down.
To change the setting, from the Main Menu, select Setup, then Supply, then Positioning.
Then, follow these steps.
1. Press Í or Î until you see
Positioning
Å Cut Pos Æ
2. Press Enter / Pause. You will see the current setting, for example:
Enter knife adj
[-300/300]: +0
3. Press Í or Î to change the cut position. Pressing Í decreases the value (moves
the cut down); Î increases it (moves the cut up).
4. Press Enter / Pause when the number you need appears. Press Escape / Clear to exit
This function adjusts the stopping point of the label.
To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Follow
these steps.
1. Press Í or Î until you see
POSITIONING
Å Dispense Pos Æ
2. Press Enter/Pause.
DISPENSE POS
[50/200]: +65
3. Press Í or Î to change the dispense position. Pressing Í decreases the value; Î
increases it.
4. Press Enter / Pause when the number you need appears. Press Escape / Clear until
you see the Main Menu.
Backfeed Distance
This is the amount to move the label backwards. The backfeed distance can not be greater
than the dispense position. If you make the backfeed distance greater than the dispense
position, the dispense position automatically changes to match the backfeed distance.
The backfeed distance should equal the dispense position. An exception is when you are
tearing labels, instead of peeling. Then, the backfeed distance must be 30 dots (0.15 inches)
less than the dispense position to account for improper tearing of butt cut supplies. You will
have a 30-dot non-print zone on your supply, but this prevents exposed adhesive under the
printhead.
To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Follow
these steps.
1. Press Í or Î until you see
POSITIONING
Å Backfeed Dis
2. Press Enter/Pause.
BACKFEED DIS
[10/200]: +65
3. Press Í or Î to change the dispense position. Pressing Í decreases the value; Î
increases it.
4. Press Enter / Pause when the number you need appears. Press Escape / Clear until
The 610 / 611 / 612 printers do not support Batch Separators. Paxar strongly recommends
leaving the Batch Separator selection to “NO”.
Skip Index
You can use the skip index mode to skip (or ignore) a sense mark and print an image over
multiple labels, if necessary. For example, if you have 4.0" long supplies loaded, but your
image is 8.0" long, enable skip index mode to print the 8.0" long image on two labels. The
image length is determined by the format header. See your System Administrator or the
optional Packet Reference Manual for more information. The skip index feature is useful
when you have a single format that contains two labels, such as a shelf label and a carton
label.
When designing the format, make sure text or graphics do not print in the
gap of label rolls.
To change the setting, from the Main menu, select Setup, then Supply.
1. Press Í or Î until you see
SUPPLY
Å Skip Index
2. Press Enter/Pause to set the skip index mode. You will see the current setting, for
example:
SKIP INDEX
No Æ
3. Press Í or Î to see the other options. After you display the option you want, press
Enter / Pause. Press Escape / Clear until you see the Main Menu.
Verifier
The 610 / 611 / 612 printers do not support the use of a verifier. Leave the verifier setting at
“Disabled”.
The print contrast controls the darkness of the printing on your supply. The range is -699 to
+699 and the default is 225. You may need to increase the print contrast for linerless
supplies. Having the correct print contrast setting is important because it affects how well
your bar codes scan and how long your printhead lasts. You can use a verifier to check the
bar code print quality.
High contrast settings may
♦ require additional printhead cleaning.
♦ create bar code growth, leading to reduced scanning.
1. From the Main Menu, press Í or Î until you see
MAIN MENU
Å Setup Æ
2. Press Enter / Pause. You will be at the Setup menu. Press Í or Î until you see
SETUP
Å Contrast Æ
3. Press Enter / Pause. You will see the current setting, for example:
Enter contrast
[-699/699]: +225
3. Press Í or Î to change the contrast. Pressing Î darkens the print; Í lightens the
print.
4. Press Enter / Pause to select the displayed value. Press Escape / Clear to exit to the
The physical contrast knob that was located on the back of the printer has been replaced with
a virtual contrast adjustment. This adjustment is controlled by software (virtual), not hardware,
by sending an immediate command.
NOTE: Your printer already has the maximum value set as the default. If you want to lower
the contrast, you can make this software adjustment. This adjustment should be
made your System Administrator or another advanced user.
Your printer must be connected to the host and ready to receive data.
1. Enable the immediate command character, by sending this packet to the printer before
you send any commands:
{I,E,"~123~044~034~124~125~126~094"¦}
Enables the caret (~094) as the immediate command control character.
2. Use the table below to find your desired contrast setting from –125 to 125. Each count of
this contrast adjustment is equal to four counts of the contrast value set offline or via
MPCL packets.
Setting Value Setting Value Setting Value Setting Value Setting Value
A 5 F 30 K 55 P 80 U 105
B 10 G 35 L 60 Q 85 V 110
C 15 H 40 M 65 R 90 W 115
D 20 I 45 N 70 S 95 X 120
E 25 J 50 O 75 T 100 Y 125
3. Send an immediate command with your desired virtual contrast setting. Various
examples are shown below:
^CPESets the virtual contrast to +25
^CPeSets the virtual contrast to -25
^CP? Returns the current value of the virtual contrast
^CP0 Sets the virtual contrast to zero
NOTE: Lower case letters are used to set the contrast to a negative value.
30 •Users Manual – 610 / 611/ 612 Printers
4. Communication Values
This chapter tells you how to set the serial or parallel communication values. These values
provide the link for normal online printing.
You need to set your Serial Comm values to match your computer's online communications.
Before entering the communication values, see your System Administrator.
The serial communication values are listed in the table below.
To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm.
Then, follow these steps:
1. Press Í or Î until you see
SERIAL COMM
Å Flow Control Æ
2. Press Enter / Pause. You will see the current setting, for example:
FLOW CONTROL
Å DTR Æ
3. Press Í or Î to display the flow control you need, then press Enter / Pause. Press
Escape / Clear three times to exit to the Main Menu.
XON is 17; XOFF is 19. Set flow control to DTR for PC computers (unless you have
XON / XOFF software).
Reset to Default Values
To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm.
Then, follow these steps:
1. Press Î until you see
SERIAL COMM
Å Reset
2. Press Enter / Pause. You will see
Are you sure?
No Æ
3. Press Í or Î to make your selection, then press Enter / Pause. Press Escape /
Clear three times to exit to the Main Menu.
The following defaults are restored: 9600 baud, No parity, 8 bit word length, and 1
stop bit.
Parallel Communications
The parallel communications menu allows you to set the active parallel port to either internal
or external. The internal port is used for printer options installed inside the printer, such as the
Ethernet communication port. Use the external selection when connecting a printer cable or
external device directly to the parallel port.
The mode selection allows the user to select either compatible or IEEE-1284 mode when
using the selected parallel port. Usually, the mode should be set to compatible for computer
connection using a parallel cable and to IEEE-1284 when using an Ethernet port option.
To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm.
Then, follow these steps.
1. Press Í or Î until you see
PARALLEL COMM
Port Æ
2. Press Enter / Pause.
PORT
External Æ
3. Use Í or Î to select either "External" or "Internal." Press Enter/Pause. The internal
port is used for printer options installed inside the printer, such as the Ethernet
communication port. The external port is used to connect a printer cable or external
device directly to the parallel port.
4. Press Escape / Clear until you see the Main Menu.
Mode
To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm.
Then, follow these steps.
1. Press Í or Î until you see
PARALLEL COMM
Å Mode
2. Press Enter/Pause.
MODE
Compatible Æ
3. Use Í or Î to select either "Compatible" or "IEEE1284." Press Enter / Pause. Use
compatible mode for a computer connection to the printer with a parallel cable. Use
IEEE-1284 for bi-directional Ethernet communications.
4. Press Escape / Clear until you see the Main Menu.
This chapter explains how to select the monetary sign, secondary sign, decimal places,
slashed zero, power-up mode, and prompt set.
You can set your printer configurations to fit your daily operation, using either the offline
menus or the online configuration option. After an option is selected in the online
configuration or offline Setup Menu, the option is saved when the printer is turned off.
The monetary formatting options are listed in the table below.
Option Choices Default
Monetary sign None / USA / UK / Japan / Germany / France /
Spain / Italy / Sweden / Finland / Austria / India /
Russia / Korea / Thailand / China / Euro-Dollar
Secondary Sign No / Yes No
Decimal Places 0 / 1 / 2 / 3 2
Slashed Zero No / Yes No
Power-up Mode Online / Offline Online
Prompt Set English / French / German / Spanish English
Flash Storage Disabled / Enabled Disabled
The monetary sign, secondary sign, and decimal places options are used in conjunction with
option 42. Refer to the optional Packet Reference Manual for more information.
The settings for Monetary Sign, Secondary Sign, Slashed Zero, and
Decimal Places are applied when a format is downloaded. Changing the
settings does not affect batches already in the printer.
You can also select None if you do not want a monetary sign to print in price fields. The
monetary signs available for 15 countries are shown in the table below.
Country Currency Description
USA $ Dollar
UK £ Pound
Japan ¥ Yen
Germany
France F Franc
Spain P Peseta
Italy L. Lira
Sweden Kr. Krona
Finland
Austria
India Rs Rupee
Russia
Korea
Thailand
China ¥ Yuan
Euro-Dollar
€
Deutsche mark
Markka
Schilling
Ruble
Won
Baht
Euro-dollar
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these
steps. To exit an option without changing the setting, press Escape / Clear.
1. Press Í or Î until you see
DEFAULTS
Å Monetary Signs Æ
2. Press Enter / Pause. You will see the current setting, for example:
MONETARY SIGN
Å USA Æ
3. Press Í or Î until you see the country's monetary sign you want.
4. Press Enter / Pause. Press Escape / Clear twice to exit to the Main Menu.
If you select USA as the monetary sign, you can print amounts less than $1.00 either by using
a dollar sign and decimal ($0.30) or by using a cent sign (30¢).
♦ If you set the secondary sign option to No, prices under $1.00 will print like this: $ .45
♦ If you set the secondary sign option to Yes, prices under $1.00 will print like this: 45¢
The same option applies to the appropriate secondary sign for monetary signs other than
USA.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these
steps.
1. Press Í or Î until you see
DEFAULTS
Å Secondary Sign Æ
2. Press Enter / Pause. You will see the current setting, for example:
SECONDARY SIGN
No Æ
3. Press Í or Î until you see the option you want. Then press Enter / Pause. Press
Escape / Clear twice to exit to the Main Menu.
Decimal Places
You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S.
currency, you might print prices like this: $24.00 (2 decimal places) or like this: $24 (0
decimal places).
1. Press Í or Î until you see
DEFAULTS
Å Decimal Places Æ
2. Press Enter / Pause. You will see the current setting, for example:
DECIMAL PLACES
Å 2 Æ
3. Press Í or Î until you see the option you want. Then press Enter / Pause. Press
The slashed zero feature lets you select how you want the zero character printed; either
without a slash, 0 or, with a slash, Ø
Standard or reduced fonts print the slashed zero character (Ø). Bold and OCR fonts print the
standard zero (0) only. The slashed zero selection will not be in effect until the format is sent
to the printer again. If you change the way zero is printed, you must resend your formats.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these
steps.
1. Press Í or Î until you see
DEFAULTS
Å Slashed Zero Æ
2. Press Enter / Pause. You will see the current setting, for example:
SLASHED ZERO
No Æ
3. Press Í or Î until you see the option you want. Then press Enter / Pause. Press
Escape / Clear twice to exit to the Main Menu.
Power-Up Mode
Power-up mode lets you decide how your printer starts each time you turn it on. If you want
the printer to be ready to start printing when it is turned on, use the Online power-up mode. If
you want the operator to perform some other task first, use the Offline power-up mode.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these
steps.
1. Press Í or Î until you see
DEFAULTS
Å Powerup Mode Æ
2. Press Enter / Pause. You will see the current setting, for example:
MONETARY SIGN
Å USA Æ
3. Press Í or Î until you see the option you want. Then, press Enter / Pause.
4. Press Escape / Clear twice to exit to the Main Menu.
Prompt set determines which language displays on the printer's menu. You can select
English, French, German, Spanish-ES, Japanese, Portuguese, Italian, Swedish, Spanish 2MX, Danish, Dutch, Finnish, and Norwegian. Some prompts may remain in English, even if
you select a different language.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these
steps.
1. Press Í or Î until you see
DEFAULTS
Å Prompt Set
2. Press Enter / Pause. You will see the current setting, for example:
PROMPT SET
English Æ
3. Press Í or Î until you see the option you want. Then press Enter / Pause.
4. Press Escape / Clear twice to exit to the Main Menu.
This option only affects the displayed prompts. It does not change what
is printed by the printer.
Flash Storage
Flash storage allows packets (with "R" or "N" selectors) to be stored in flash memory, instead
of volatile RAM. Packets stored in flash memory are saved when the printer is turned off.
However, flash memory storage is limited.
You must format flash memory before enabling this option. Formatting
flash memory is only required once during initial printer setup.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these
steps.
1. Press Í or Î until you see
DEFAULTS
Å Flash Storage
2. Press Enter/Pause. The current setting is displayed, for example:
FLASH STORAGE
Disabled Æ
3. Press Í or Î until you see the option you want. Then press Enter/Pause.
4. Press Escape/Clear until you see the Main Menu.
The flash memory options are listed in the table below.
Option Choices Default
Format Flash No / Yes No
Unused Flash NA NA
Pack Flash No / Yes No
Formatting Flash Memory
Before storing packets in flash memory, downloading a script, or if the printer's firmware is
updated, you must format the flash memory. Formatting flash memory is only required once during initial printer setup.
When you format flash memory, the script and any downloaded
TrueType fonts saved in the printer's flash memory are deleted and
must be resent to the printer.
To format flash memory, from the Main Menu, select Setup. Then, follow these steps.
1. Press Í or Î until you see
SETUP
Å Flash Memory Æ
2. Press Enter/Pause.
FLASH MEMORY
Format Flash Æ
3. Press Enter/Pause.
Are you sure?
No Æ
4. Press Î to display "Yes" and press Enter/Pause.
CREATING FLASH
FILE SYSTEM 1
The printer's flash memory is cleared and reformatted. This process may take several minutes. The printer reboots automatically after formatting flash memory. You need to
resend any fonts you want to use to flash memory again. You return to "Print Mode Ready."
If you receive errors when downloading a script or other packets, make sure you have enough
flash memory available.
When you format flash memory, the script and any downloaded TrueType
fonts saved in the printer's flash memory are deleted and must be resent
to the printer.
To check available flash memory, from the Main Menu, select Setup. Then, follow these
steps.
1. Press Í or Î until you see
SETUP
Å Flash Memory Æ
2. Press Enter / Pause.
3. Press Í or Î until you see
FLASH MEMORY
Å Unused Flash Æ
4. Press Enter/Pause. You see the number (in bytes) of available flash memory.
Unused Flash
Å 1006216_
5. Press Escape/Clear until you see the Main Menu.
Packing Flash Memory
Packing flash memory permanently removes any deleted files from memory. Periodically
select this option to "clean up" the printer's memory. Any deleted files are removed from
memory when you pack flash.
To pack flash memory, from the Main Menu, select Setup. Then, follow these steps.
1. Press Í or Î until you see
SETUP
Å Flash Memory Æ
2. Press Enter/Pause. Press Í or Î until you see
FLASH MEMORY
Å Pack Flash
3. Press Enter/Pause.
Are you sure?
No Æ
4. Press Î to display "Yes" and press Enter/Pause.
All the deleted files in flash memory are permanently erased.
5. Press Escape/Clear until you see the Main Menu.
Use these basic guidelines when storing files in your printer's memory.
♦ Your printer may have volatile RAM (packets deleted when the printer is turned off), non-
volatile RAM (packets saved when the printer is turned off), and flash memory (packets
saved when the printer is turned off). Each printer has a different limit of available
memory.
♦ Before you save any packets in flash memory, you must format flash memory first. See
"Formatting Flash Memory" for more information.
♦ Formats, graphics, and check digits can be saved in flash (but they are also duplicated in
RAM). Any packets saved in flash cannot exceed the memory available in RAM.
♦ Fonts are stored differently in flash. If you print TrueType or double-byte Asian fonts,
purchase a printer with the extended memory option.
♦ There is not a 1-to-1 ratio between the memory in your printer and the memory in your PC.
For example, a file that is 5K in Windows may require 15-20K to store in your printer.
♦ When using graphics, use the lowest-resolution graphic possible. If your printer uses a
203 dpi printhead, the graphic's resolution should be 150 to 200 dpi. In fact, 96 dpi may
work. Try to create the smallest file size possible.
♦ Use temporary storage for graphics that are only used once or twice. However, if you
have a logo that is used on multiple formats, save the graphic in flash. Once again, try to
create the smallest file size possible for your graphic.
♦ Each line in a packet requires the same amount of memory. The smaller the format, the
less memory required to save it.
Setting Batch Options
You can select Batch Options to change which prompts appear during Batch Entry mode and
set default values for those prompts. Customizing which prompts appear during batch entry
can reduce the time it takes to enter data for a format. If you set a new default value for an
option, that value is used even if the prompt is not displayed. If you do not change a default
value for an option, the system default is used if the prompt is not displayed.
Setting batch options requires the optional keypad, which must be
purchased separately.
Refer to your keyboard's Operating Instructions for more information.
About Scripts
Using the Scripts menu requires custom software from Paxar. It allows you to print data
streams written for other printers.
♦ Use on-demand mode printing.
♦ Print an error label.
♦ Print, pause, restart, cancel, and repeat a batch.
You can send format, batch, and graphic data to the printer from a host. When the printer
receives the data, batches begin printing automatically. The optional Packet Reference Manual tells how to create, store, and download the data necessary to print batches. You can
also use the Monarch® MPCL™ Toolbox utilities to create and download packets.
Printing
Before you print, make sure the printer is connected and ready to receive data.
1. Turn on the printer. Your printer is ready to receive and print batches when you see
PRINT MODE
Ready
2. Download a format and a batch. Refer to the optional Packet Reference Manual for
information on downloading print jobs.
3. The printer prints a strip of labels.
4. Remove the printed labels.
If the printer will be unused for extended periods of time, we recommend
leaving the printhead unlatched.
An optional keypad is also available to enter offline batch data. The keypad must be
purchased separately. If there are offline batches in the print queue, the offline batches print
after the downloaded batches have printed.
NOTE: Due to the way labels are printed by the 612 printer, the total label count will not be
exactly the same as the batch size.
Printing an Error Label
If the printer displays a data error (errors 0-499),
press Feed to print an error label and continue
printing. See your System Administrator about
the error label.
You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches
waiting to print.
Before any format, graphic, or font in memory can be deleted, you must
cancel all batches.
You can cancel a batch by pressing Escape / Clear while the batch is printing, or you can use
the Pause Menu to cancel a batch.
1. Press Enter / Pause to interrupt printing. You will see
PAUSE MENU
Å Print Mode Æ
♦ If you want to cancel only the paused batch, skip step 3.
♦ If you want to cancel all the batches, skip step 2.
2. To cancel only the paused batch, press Í or Î until you see
PAUSE MENU
Cancel Batch Æ
Then, press Enter / Pause. The batch is deleted and the printer prints any remaining
batches.
3. To cancel all the batches (including the paused batch), press Í or Î until you see
PAUSE MENU
Å Cancel All Æ
and press Enter / Pause. You will see
Cancel Batches?
No Æ
You can
♦ exit without canceling any batches. Press Escape / Clear or
press Î to display No and then press Enter / Pause. The printer returns to the Pause
Menu. Press Í or Î to select another function from the Pause Menu, or to return to
Print Mode and print all the batches.
♦ cancel all batches in the print queue. Press Î to display Yes, then press Enter / Pause.
You will see
Cancel Format?
No Æ
4. Press Í or Î then press Enter / Pause.
If password protection is enabled, you will be prompted to enter a password before
the formats, graphics, and fonts are deleted. Press Feed / Cut three times and then
press Enter / Pause.
All formats are deleted. If you enter the wrong password, you return to the Main
menu. For more information about password protection, see "Using Password
Protection" in Chapter 8. If password protection is disabled, you will see
Cancel Graphic?
No Æ
Press Í or Î then press Enter / Pause. You will see
Cancel Font?
No Æ
Press Î, then press Enter / Pause. You return to the Pause Menu. If you select
"Yes," these prompts delete ALL formats, graphics, and / or fonts in the printer.
5. Press Í or Î to select another function from the Pause Menu, or to return to Print
mode.
Repeating a Batch
Before you start printing a new batch, you can reprint the last batch. The batch can be either
the last one you printed completely or one that you canceled after starting to print.
1. From the Main Menu, press Í or Î until you see
MAIN MENU
Å Repeat Batch Æ
2. Press Enter / Pause. You will see
Printing
xxxx of xxxx
The number increments until the entire batch has printed. When it is finished, you will
see
PRINT MODE
Ready
NOTE: This feature will not operate properly on the 612 printer.
The 612 printer must be adjusted so that the copy on the top and bottom of the label lines up
correctly. On the base of the unit near the supply roll is an adjustment guide (see the picture
on page 20). On the guide are several black bars, each of which corresponds to a set of label
lengths. The guide allows an approximate adjustment when the label material is loaded (see
Loading Labels – 612 ). After the supplies are loaded, the printer must be adjusted to
properly align the print on the top and bottom of the finished label.
1. Unlatch the printhead. Turn the Label Length Adjustment Knob until the pointer on the
turn bar falls within the black bar corresponding to the length of the label to be printed.
2. With the printhead resting in the down position, but not latched, gently turn the supply roll
back until the stock is snug around the turn bar. Latch the printhead.
3. Load a batch and print several test labels, until labels are printed with print on both the top
and bottom. Note the alignment of the front and back copy. If the back copy is too far
toward the top of the label, turn the Label Length Adjustment Knob counter-clockwise. If
the back copy is too far toward the bottom of the label, turn the Label Length Adjustment
Knob clockwise.
4. Run several more labels and check the alignment. Make further adjustments as
necessary.
Non-Printing Zone
A non-print zone is required for text (light copy) and bar codes (heavy copy). Thin lines and
most fonts require a 0.25-inch non-print zone at the leading edge of the label. Bar codes, bold
fonts, and Care symbol fonts require a 0.375-inch non-print zone at the leading edge of the
label. Without these non-print zones, the ribbon sticks to the supply and can cause jams.
PCMate Software has a built-in non-print zone; however, some third party software packages
may not. You should verify the non-print zone or check defaults.
Regardless of the software package you are using to create / design
formats, do not place logos or bar codes too close to the edge of your
The installed knife is two and a half (2-1/2) inches away from the printhead. Pressing and
holding Feed / Cut for two seconds marks the tag under the printhead to be cut when it
reaches the knife. Depending on the length of your supply, you may lose up to two tags after
the last batch.
The knife operates when the printer is running. If the printer is paused,
the knife stops cutting.
Adjusting the Drop Tray
Depending on the model purchased, your printer may have a drop tray stacker. Adjust the
drop tray by removing the plastic pins and re-inserting them according to the diagram below.
Select the setting based on the length of your label.
The 610 / 611 / 612 printers can print the Ginetex care symbols in two sizes with Ginetex Font
70 and Font 71. The 300 DPI version of the 610 / 611 / 612 printers, using Font 70, can fit five
(5) symbols in 22mm (0.88 inches). Please refer to the PaxarPcMate Plus Programming Manual or the Monarch Packet Reference Manual for details on programming the Ginetex
care symbols.
The 610 / 611 / 612 printers can print the NAFTA / ASTM care symbols in two sizes with
NAFTA / ASTM Font 72 and Font 73. The 300 DPI version of the 610 / 611 / 612 printers,
using Font 72, can fit five (5) symbols in 22mm (0.88 inches). Please refer to the Paxar PcMate Plus Programming Manual or the Monarch Packet Reference Manual for details on
programming the NAFTA / ASTM care symbols.
♦ Clear supply jams
♦ Clear knife jams
♦ Clean the printhead and platen roller
♦ Replace a printhead
♦ Lubricate the knife
CAUTION
Do not use sharp objects to clean the printhead. This may damage the
printer and void your warranty.
Clearing Supply Jams
When you are printing and a jam occurs, the Fault light on the printer's front panel blinks. To
clear the jam:
1. Turn off the printer.
2. Open the cover and printhead assembly.
3. If necessary, remove the supply roll and ribbon.
4. Remove the jammed supply and reload the supply roll.
5. Close the printhead assembly and turn on the printer.
6. Press Feed / Cut to position the supply under the printhead.
Clearing a Knife Jam
If tags are jammed in the knife, the printer displays 760 on the LED. To clear a knife jam, you
might have to disconnect the stacker from the knife.
1. Turn off the printer.
2. You can see the tag path in the knife by looking through the slot on the top of the knife.
Clear the tag path by using a tool, such as a screwdriver or needle-nose pliers, to pull the
jammed tags out of the knife.
CAUTION
DO NOT PLACE YOUR FINGERS NEAR THE KNIFE’S BLADE. DO
NOT USE EXCESSIVE FORCE TO REMOVE TAGS BECAUSE
DAMAGE TO THE KNIFE MAY OCCUR.
3. Turn on the printer. Send a test batch of tags to the printer.
Users Manual – 610 / 611/ 612 Printers 7. Care and Maintenance • 53
Cleaning
The rate and frequency at which you print determines how often you must clean the printer.
You must clean the printhead as described below to manintain printhead
life.
You may need to clean the printhead and platen roller:
♦ If there is any lint or debris build up in the supply path
♦ Whenever you load new supplies
♦ Daily if your printer is in an excessively dirty, hot, or humid
environment
♦ When you see voids or streaking in the print as shown.
You may have to clean the supply sensor more often if you
Voids
frequently receive supply error codes.
Paxar recommends that you clean the printhead and platen roller
at least once a day when the printer is in use. You may need to
clean more frequently depending on usage.
To clean the printhead, supply sensor, and platen roller:
1. Turn off the printer.
2. Open the cover and printhead assembly.
3. Remove the label roll and ribbon (when cle]aning the printhead).
4. Clean the platen roller with a dry cloth or small brush. However, if there is adhesive gum
Streaks
build-up on the platen roller, moisten a cotton swab with isopropyl alcohol. Turn the
platen roller with your finger and run the cotton swab or dry cloth across it. Make sure the
platen roller is clean all the way around.
5. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the
printhead and remove any build-up.
54 • 7. Care and Maintenance Users Manual – 610 / 611/ 612 Printers
6. Rub the cotton swab across the supply sensor and remove any build-up.
7. Clean the build-up in the supply path.
8. Let the printer dry and reload your supplies.
9. Close the exit cover by pushing firmly on it as shown. Both latches will click into place.
10. Close the cover and printhead assembly.
11. Turn on the printer.
12. Press Feed / Cut to position the supply under the printhead.
Users Manual – 610 / 611/ 612 Printers 7. Care and Maintenance • 55
Replacing the Printhead
You may have to replace the printhead if it is damaged or worn-out. For example, you may
see 616 (bad dot or dots) or 768 (printhead failure) error codes.
CAUTION
The printhead is sensitive to static electricity, which can damage the
printhead or reduce its life. Ground yourself by touching some metal,
such as the printer's metal base, before touching the printhead. Clean
the printhead to remove any salt or oil left from handling prior to
operation.
To replace the printhead:
1. Turn off the printer.
2. Open the cover.
3. Unlock the printhead by turning the retaining latch.
4. Press forward and down on the two latches on top of the printhead assembly as shown.
The printhead will drop down.
5. Lift the printhead assembly using the printhead tab and push back until the printhead
assembly clicks into place.
56 • 7. Care and Maintenance Users Manual – 610 / 611/ 612 Printers
6. Carefully unplug the cable from the printhead as shown.
CAUTION
The printhead is sensitive to static electricity, which can damage the
printhead or reduce its life. Ground yourself by touching some metal,
such as the printer's metal base, before touching the printhead.
7. Carefully plug the cable into the new printhead. The cable connector is keyed, so you
cannot incorrectly connect the cable. However, it is normal to feel some resistance when
correctly connecting the cable.
8. Align the new printhead with the tabs.
Users Manual – 610 / 611/ 612 Printers 7. Care and Maintenance • 57
9. Snap the printhead into place.
Do not touch here
10. Make sure the printhead cable does not touch the ribbon roll.
11. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt
or oil left from handling.
12. Let the printhead dry and reload your supplies.
13. Close the printhead assembly and the cover.
14. Turn on the printer.
15. Press Feed / Cut to position the supply under the printhead.
58 • 7. Care and Maintenance Users Manual – 610 / 611/ 612 Printers
Lubricating the Knife
We recommend lubricating the knife after using 15 rolls of supply or performing 100,000 cuts.
To prevent excessive wear on the knife, regularly lubricate the knife cams. The cams are
located directly below the guiding holes.
To lubricate the knife:
1. Turn off the printer.
2. Lightly coat a long cotton swab with multi-purpose grease.
3. Insert the cotton swab into one of the two guiding holes until it stops on the cam.
4. Move the cotton swab up and down several times to coat the cam with
grease.
5. Repeat steps 2 – 4 for the other cam.
6. Wipe off any excess grease from the top cover of the knife.
7. Turn on the printer.
Users Manual – 610 / 611/ 612 Printers 7. Care and Maintenance • 59
Anti-Static Protection
To help minimize static build-up in printed labels, the 610 / 611 / 612 printers are equipped
with an anti-static plastic plate where the labels exit the printer. To ensure continued
protection, a bottle of anti-static solution is provided with the printer.
To apply the solution, spray a small amount of a soft cloth and apply it to the plastic plate.
Apply the solution weekly or as needed if static becomes a problem.
To order a replacement bottle, see Appendix A, “Specifications and Accessories.”
60 • 7. Care and Maintenance Users Manual – 610 / 611/ 612 Printers
8. Diagnostics
This chapter explains how to perform simple diagnostic functions such as checking the
software version, the supply quality, printing test labels, and using password protection.
Factory Set Password
You need a password to access diagnostic functions. Press Feed / Cut three times and then
press Enter / Pause.
Checking the Software Version
1. From the Diagnostics Menu, press Í or Î until you see
DIAGNOSTICS
Version Æ
2. Press Enter / Pause. You will see
Model M9855
V 1.8
Line one lists the printer model number (M9855) and line two gives the version of
software in the printer.
Printing a Test Label
NOTE: DO NOT PRINT A TEST LABEL ON A 612 PRINTER.
1. From the Diagnostics Menu, press Í or Î until you see
DIAGNOSTICS
Å User Diag Æ
2. Press Enter / Pause and Î until you see
USER DIAG
Å Test Label
3. Press Enter / Pause. The following test labels print.
The first label shows the printer's configuration by packet (A-G). The second label shows the
model number, software version, stock count, voltage, print contrast, printhead resistance,
number of bad dots, and installed options. The test label also shows an inch count for the
high energy ribbon. This information will help Technical Support diagnose the problem. Refer
to the optional Packet Reference Manual for more information about the test label.
You can also print a test label by pressing Í and Î at the same time. Hold for one
second and release. If test labels do not print, call Technical Support.
Checking Supply Quality
The printer continuously stores data from the most recent 16 supplies printed to check the
reflectivity of the sensor marks on the supply. Before you check your supply quality, print a
batch of supplies or test labels.
1. From the Diagnostics menu, press Í or Î until you see
DIAGNOSTICS
Å User Diag Æ
2. Press Enter / Pause. You will be at the User Diagnostics Menu. Press Í or Î until
you see
USER DIAG
Supply Quality Æ
3. Press Enter / Pause. If you have not printed any labels, the message "No data! Press
Enter" appears. You will also see the "No data! Press Enter" message if you are using
continuous (non-indexed) supplies.
If you have printed labels since turning on the printer, you will see
Len Min Max OK
Å 1568 034 124 Y Æ
The Len listing is the length of the loaded supply in dots.
The Max listing should always be greater than the Min listing. The OK listing tells
whether the sense mark on the supply passed a detection test. Press Í or Î to
see the other readings.
Using Password Protection
The password protection feature prevents formats, graphics or fonts from accidentally being
deleted from the printer's memory.
Enabling the Password (System Administrators only)
A System Administrator can enable the password that must be entered before formats,
graphics or fonts can be deleted.
Enter the password: press Feed / Cut three times and then press Enter / Pause.
If you enter the wrong password, you return to the Main Menu.
3. From the Diagnostics Menu, press Í or Î until you see
DIAGNOSTICS
Å User Diag
4. Press Enter / Pause. Then, press Í or Î until you see
USER DIAG
Å Password
5. Press Enter / Pause. You will see
Enable Password?
Å No
The default for password protection is "No," so you will always see "No" even if
passwords are enabled.
6. If you do not want the user to enter a password before they can delete formats, graphics
or fonts, press Enter / Pause. You return to the User Diagnostics Menu.
OR
Press Î to display "Yes" and press Enter / Pause. The password protection is enabled
for formats, graphics or fonts. You return to the User Diagnostics Menu.
7. Press Escape / Clear twice to exit to the Main Menu.
Service Diagnostics
The Service Diagnostics menu can only be accessed by a Monarch Representative, because
it requires a separate password. If you need to call Technical Support, print a test label first.
This section helps you correct some problems that may occur.
Problem Action
Error message appears during
startup.
Does not print. Check supply.
Does not feed. Set wide / narrow knobs correctly. Try the narrow setting
Partially printed data. Clean the printhead.
Printing shadows or smears Clean the printhead.
Light printing. Change supply.
Heavy printing. Clean the printhead.
Turn off the printer, wait fifteen seconds and then turn on the
printer. Call Technical Support if the error message
reappears.
Check ribbon.
Send a corrected batch.
first, if the printing is too light, use the wide setting.
Send a corrected batch.
Change supply.
Check ribbon.
Adjust the print contrast.
Check wide / narrow knobs. Try the narrow setting first, if the
printing is too light, use the wide setting.
Check ribbon.
Change supply.
Adjust the print contrast.
Check the wide / narrow knobs. Try the narrow setting first, if
the printing is too light, use the wide setting.
Check ribbon
Voids in printing. Clean the printhead.
Change the supply type.
Check ribbon.
Leave printhead unlatched when not in use.
Blank labels print or 750 series
errors.
Backing paper is wrapped around
platen or peel roller.
Clean supply sensors.
Carefully remove the backing paper. Make sure the backing
paper tears at the saw-toothed tear edge when using
backfeed and peel mode.
If you cannot fix a problem, call Technical Support.
You may receive the following types of error messages:
♦ Data Errors
♦ Communication Errors
Some errors numbered 400 – 438 and 500 – 574 are internal software errors. Errors
numbered 900 – 999 are hard printer failures. If you cannot clear an error, turn off the printer,
wait several seconds and then turn on the printer. Call Technical Support if you receive any
error message not listed in this chapter.
Data Errors
Errors 001 to 405 and 429 to 435 are data errors. This type of error indicates that incorrect
data was sent to the printer, and the printer is ignoring it. Your System Administrator should
correct the packet and send it back to the printer.
Error Description / Action
001 Packet ID number must be 1 to 999.
002 Name must be 1 to 8 characters inside quotes or a printer-assigned name (“ ”).
003 Action must be A (add) or C (clear).
004 Supply length is invalid.
005 Supply width is invalid.
006 Storage devise must be F (Flash), N (non-volatile RAM), R (volatile RAM), or T
(temporary for graphics).
007 Unit of measure must be E (English), M (Metric), or G (Dots).
010 Field ID number is outside the range 0 to 999.
011 Field length exceeds 2710.
012 Row field position is greater than the maximum stock dimension.
013 Column field position is greater than the maximum stock dimension.
014 Font style must be 1, 2, 3, 4, 10, 11, 15, 16, 17, 18, or 50.
015 Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270
degree).
016 Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).
017 Field restriction must be V (variable) or F (fixed).
402 Field separator is not in the expected location.
403 Field separator was not found.
404 The number of string that is currently being processed is too long.
405 Too many fields exist in the format. You cannot have more than 1000 fields in the
format. Lines, boxes, and constant text fields count as fields.
409 Printer memory is full. Delete unnecessary formats or graphics from memory. Try run
length encoding for large graphics.
Communication Failures
Errors 409 to 413 usually indicate a communication failure. These errors happen when the
host and the printer cannot communicate. Ask your System Administrator for help.
Error Description / Action
410 Parity mismatch.
411 Framing error (baud rate mismatch). This error may appear when you turn off the
printer.
412 Flow control mismatch.
413 Online receive buffer is full. Check flow control settings.
414 The internal keyboard buffer is full or you need a new keypad.
415 The buffer size you defined exceeds the total available in your machine.
416 Flash/PC board error. Call Technical Support.
417 Flash memory is full. Clear flash. If the error reappears, call Technical Support.
420 Internal software list error. Call Technical Support.
423 Internal software list error. Call Technical Support.
424 Internal software list error. Call Technical Support.
425 Internal software list error. Call Technical Support.
426 Internal software list error. Call Technical Support.
427 Format name is invalid. Valid name is 1 8 characters inside quotes or "" for a printer-
assigned name. Press Escape / Clear to continue. If the error reappears, call
Technical Support.
428 Batch name is invalid or graphic not found.
429 A field number appears more than once in a format.
430 The format uses a graphic file that cannot be found.
433 The batch references a field number that does not exist in the format.
497 An error occurred during the loop back test on the parallel port. Call Service.
499 An error occurred during the loop back test on the serial port. Call Service.
Data Formatting Errors
Errors 571 to 618 are data formatting errors. This type of error happens when a field prints
incorrectly. Your System Administrator can correct the format, batch, or graphic packet and
send the print job again. For errors 571 to 614, the printer will still print, but the data may be
incomplete, missing, or wrong.
Error Description / Action
571 UPC or EAN bar code data length in the batch doesn’t fit the format.
572 Batch data doesn’t fit the format, the field contains blanks, or data mismatch.
573 Batch data in price field doesn’t fit the format or the field contains blanks.
574 Batch data in check digit scheme doesn’t fit the format, or the field contains blanks.
575 The graphic included in your format could not be found.
600 Imaging error because the batch was refused.
601 An error occurred while the batch was imaging.
602 The batch was not found during imaging.
603 The batch was not found while imaging. Resend the batch packet. If the error
persists, call Technical Support.
611 Font, bar code, or density in the batch doesn’t fit the format.
612 Batch data is missing or doesn’t match the format.
758 The supply was not seen or the On-Demand sensor is not working correctly. Check
for a supply jam. Clear the supply path or reload supplies. This error may occur if you
remove a label too quickly in the On-Demand mode. The printer does not recalibrate
after this error.
759 Knife is not moving. Call Technical Support.
760 Knife jam. Call Technical Support.
761 Stacker is full or jammed. Empty the stacker before continuing.
762 Low battery. Recharge the battery.
763 Waiting to dispense label. Press Feed / Cut.
764 Verifier scan error. Press Escape / Clear to clear the error and continue printing.
Turn off the printer and then turn it back on to clear the error.
765 The printhead has less than 8 bad dots. The printer can shift bar code fields to avoid
bad dots. You may need to press Escape / Clear to continue printing. Print a test
label to confirm the number of bad dots.
768 Printhead has more than 8 bad dots within the format area or is not connected. Make
sure the printhead is connected and if necessary, replace the printhead.
770 The print motor is not ready. Call Technical Support.
771 The format specified by the application was not found. Reload your application and
format and try again. If the problem continues, call Technical Support.
772 Verifier failure. The verifier detected three or more bad scans in a row. Press
Escape / Clear to clear the error and continue printing. The printer does not
recalibrate after this error.
773 Verifier is enabled, but not connected. Make sure the I/O and/or serial cable is
connected to the verifier.
790 The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting
to print) before you send any packets. This error may occur when you try to print a
test label if the printer is busy.
791 The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it
back on. Resend the packets. If the problem continues, call Technical Support.
792 The printer is not initialized. Call Technical Support.
793 The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back on.
Resend the packets. If the problem continues, call Technical Support.
Errors numbered 900 – 999 are hard printer failures. Call Technical Support if you receive
these messages.
Error 911 may appear when you turn off the printer.
To order supplies or call customer support, use the following numbers:
Contacting Paxar
When ordering machines and supplies in the U.S.A., reference all correspondence to the
address below.
PAXAR Corporation
One Wilcox Street
Sayre, Pa. 18840
Call: 1-800-96PAXAR (967-2927) or (570) 888-6641
Fax: (570) 888-5230
For spare parts, requests for service or technical support
PAXAR Corporation
One Wilcox Street
Sayre, Pa. 18840
Call: 1-800-96PAXAR (967-2927) or (570) 888-6641
Fax: (570) 888-5230
For parts and service in other countries please contact your local PAXAR supplier.
PAXAR Apparel Identification Systems Group reserves the right to incorporate any
modifications or improvements in the machine system and machine specifications which it
considers necessary and does not assume any obligation to make said changes in equipment
previously sold.
www.paxar.com
Users Manual – 610 / 611/ 612 Printers A. Specifications and Accessories • 77
78 • A. Specifications and Accessories Users Manual – 610 / 611/ 612 Printers