ARRIS SD300 User Manual

Model: SD300 Report No: 06-0357-15C-PC

FCC Part 15 Subpart B

ACS Report: 06-0357-15C-PC

Revision A

Manufacturer: Arris Group, Inc.

Model: SD300

Appendix C: User’s Manual/Installation Guide

May 21, 2007 Advanced Compliance Solutions Appendix C

CXM

SD300/301 Access Appliance

User Guide

Revision C

February 2006

ARRIS International, Inc.

3871 Lakefield Drive Suwanee, GA 30024

Document P/N: 601013-001

Warning

This product may not be exported outside the United States and Canada without authorization from the U.S. Department of Commerce, Bureau of Export Administration. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

This document, the hardware, and software is the property of ARRIS International. It contains information that is confidential and proprietary to ARRIS International. You may not reproduce, transcribe, or translate in any form by any means, electronic or mechanical, any part of this publication without written permission.

Disclaimer

While every attempt to be complete and accurate has been made, this manual may contain information that is in error. Specifications contained herein are subject to change without notice. ARRIS International shall not be liable to the purchaser or third party users for any liability, loss, or damage caused, or alleged to be caused, directly or indirectly by the use of this publication.

Limited Warranty

ARRIS guarantees that every SD3-Series Access Appliance will be free from physical defects in material and workmanship under normal use for one (1) year from the date of purchase. If the product is determined to be defective during the warranty period, please call ARRIS’s or your equipment provider’s Customer Support to obtain a Returned Material Authorization (RMA) number. The RMA number should be clearly marked on the outside of the package, when it is shipped. If returned product is determined to be functioning properly, a nominal processing fee may be charged to cover shipping and handling.

This product contains no end-user serviceable parts; authorized technicians should perform all service.

IN NO EVENT WILL ARRIS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR PERFORMANCE OF THE ARRIS PRODUCT (S), ITS ACCOMPANYING SOFTWARE, OR DOCUMENTATION, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS OR BUSINESS INTERRUPTION, BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Furthermore, ARRIS makes no warranty or representation (expressed, implied, or statutory) with respect to its products, accompanying software, or documentation, or to their use, as well as disclaims against their quality, performance, merchantability, or fitness for any particular purpose. Therein, ARRIS does not warranty that the products will be error-free or will operate without interruption.

ARRIS reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

FCC Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B

personal computer and peripherals, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, might cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this unit does cause harmful interference to radio or television reception, which can be determined by turning the unit off and on, the user is encouraged to try to correct the interference by one of more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver. Connect the

equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or experienced radio/TV technician for help.

Warning: FCC Regulations state that any unauthorized changes or modifications to this

equipment not expressly approved by the manufacturer could void the user's authorization to operate this equipment.

Canadian Compliance

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de classe B est conforme à la norme Canadienne NMB

003.

NEC Compliance

The SD300/301 Access Appliance is intended for connection to a cable system, which has been properly grounded in accordance with the National Electric Code.

UL Compliance

To insure proper operation and UL compliance of the SD300/301 Access Appliance in the USA, use only an ARRIS-approved power supply.

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SD300/SD301 Access Appliance

Table of Contents

1: Overview........................................................................................................................ 3

Introduction.................................................................................................................. 3

Target Audience........................................................................................................... 3

Package Contents......................................................................................................... 3

Items You Need ........................................................................................................... 4

Personal Computer Requirements ............................................................................... 4

Building Requirements ................................................................................................ 4

Operating Safely .......................................................................................................... 4

Servicing the Access Appliance .................................................................................. 6

Customer Care ............................................................................................................. 7

2. Installing the Access Appliance ................................................................................... 9

About the Access Appliance........................................................................................ 9

Front Panel.............................................................................................................. 9

Rear Panel ............................................................................................................. 10

Before Installing ........................................................................................................ 11

Select a Location........................................................................................................ 11

Connecting the Access Appliance ............................................................................. 12

3. Configuring Your PC ................................................................................................. 17

Configuring Windows 98 .......................................................................................... 17

Configuring Windows 2000 and ME......................................................................... 18

Configuring Windows XP ......................................................................................... 18

4. Using Your Access Appliance.................................................................................... 19

Accessing the Internet................................................................................................ 19

Troubleshooting Connection Problems ..................................................................... 19

Appendix A: Specifications............................................................................................ 21

Client Interface .......................................................................................................... 21

Electrical Specifications ............................................................................................ 21

Environmental Specifications.................................................................................... 21

Physical Specifications .............................................................................................. 21

Appendix B: Optional Equipment and Replacement Parts........................................ 23

Index................................................................................................................................. 25

Table of Contents i

SD300/301 Access Appliance

1: Overview

Introduction

ARRIS welcomes you to the world of Broadband. Through the use of our SD300/301

Access Appliance and your PC, you can take advantage of the many Internet services

available today, and will be ready with high-speed connectivity that will be required for

the services of tomorrow. ARRIS has alleviated the typical concerns of installing new

computer equipment, making installation as easy as setting up a VCR. And once it’s set

up, using the product is as simple as double-clicking an icon.

The SD300/301 Access Appliance includes these features:

• Provides access to Broadband services

SD300/SD301 Access Appliance

• Easy to install and use

• Doesn’t require opening the PC or changing existing network settings

• Uses a unique geometric design with clearly-marked status indicators

• Multiple units can operate in a single building or within a single dwelling

• Operates over existing cable TV or CATV wiring without interfering with

reception or other services in any way

• Uses patented transmission techniques specifically designed to overcome

topology issues commonly found in the on-premises cable distributions networks of Multi-Dwelling Units (MDUs) and hotels.

Target Audience

The SD300/301 Access Appliance was designed with the general computer user in mind,

to insure fast, easy installation and operation.

Package Contents

Check the SD300/301 Access Appliance package. In addition to this User’s Guide (on a

CD), the package should contain:

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