ARRIS SBR AC1900P Users Manual

SURFboard SBR-AC1900P Wi-Fi

User Guide

October 2015

Router

Release 33 ISSUE 1.5 October 2015

PN 365-095-28244

SURFboard SBR-AC1900P Wi-Fi Router User Guide Release 33 ISSUE 1.5

ARRIS Copyrights and Trademarks

©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.

Table of Contents

1. Safety Requirements............................................................................................... 5

FCC Part 15 ........................................................................................................................ 5

RF Exposure............................................................................................................... 6

Industry Canada Statement............................................................................................... 6

2. Product Overview ................................................................................................... 8

Introduction....................................................................................................................... 8

About The Wi-Fi Router..................................................................................................... 8

What is G.hn? .................................................................................................................... 9

What's in the Box?........................................................................................................... 10

Items You Need ............................................................................................................... 10

System Requirements...................................................................................................... 10

Recommended Hardware....................................................................................... 10

Windows ................................................................................................................. 11

Mac OS .................................................................................................................... 11

Linux/Unix ............................................................................................................... 11

About this Manual ........................................................................................................... 11

Contact Information ........................................................................................................ 12

3. Installing the Wi-Fi Router..................................................................................... 13

Front Panel ...................................................................................................................... 13

Rear Panel........................................................................................................................ 13

Indicator Lights for the SBR-AC1900P ............................................................................. 14

Selecting an Installation Location.................................................................................... 15

Desktop Mounting Instructions .............................................................................. 15

Factors Affecting Wireless Range ........................................................................... 15

Ethernet, Wireless, or Gigabit Home Networking?......................................................... 16

Connecting the Wi-Fi Router ........................................................................................... 17

Configuring the Wireless Connection.............................................................................. 18

Setting Up Your Network Extenders................................................................................ 18

4. Setting up an Internet Connection......................................................................... 19

Configure Your IP Address............................................................................................... 19

Verify & Renew Your IP Address...................................................................................... 21

5. Setting Up a Wireless Network Connection............................................................ 23

Launch the SBR-AC1900P Quick Start Wizard ................................................................. 23

Manually Set Up a Wireless Network on Your Computer............................................... 25

Use the SBR-AC1900P WPS Pairing Button ..................................................................... 25

Test Your Wireless Network Connection......................................................................... 26

6. Managing Your Wi-Fi Router and Connected Networks.......................................... 27

Start the Wi-Fi Router Web Manager.............................................................................. 27

Wi-Fi Router Web Manager Menu Options............................................................ 28

Get Help........................................................................................................................... 30

Overview Help......................................................................................................... 30

Help Links................................................................................................................ 31

Field Level Help....................................................................................................... 31

View the Wi-Fi Router Product Information ................................................................... 31

Back Up Your Wi-Fi Router Configuration ....................................................................... 32

Restore Your Configuration Settings ............................................................................... 32

Reset Your Configuration Settings................................................................................... 33

Exit the SBR-AC1900P Web Manager.............................................................................. 34

7. Protecting & Monitoring Your Wireless Network ................................................... 35

Prevent Unauthorized Access.......................................................................................... 35

Change the Default User Name and Password ............................................................... 35

Set Up Firewall Protection............................................................................................... 37

Set Up Parental Controls ................................................................................................. 38

Set Up Port Triggers......................................................................................................... 40

Set Up the DMZ Host ....................................................................................................... 41

Safety Requirements

The ARRIS SBR-AC1900P Wi-Fi Router complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

 Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool,

etc.), to avoid risk of electrocution.

 The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning

agents shall be used.

 Do not use spray cleaners or aerosols on the Wi-Fi Router.

 Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of

electrocution.

 Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat

registers, space heaters, fireplaces, etc.).

 Use the power cord included with the equipment.

 Equipment should be installed near the power outlet and should be easily accessible.

Chapter 1

 In areas of high surge events or poor grounding situations and areas prone to lightning

strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC and Ethernet lines.

 When the Wi-Fi Router is connected to a local computer through Ethernet cables, the

computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications.

 Ensure proper ventilation. Position the Wi-Fi Router so that air flows freely around it and

the ventilation holes on the unit are not blocked.

 Do not mount the Wi-Fi Router on surfaces that are sensitive to heat and/or which may be

damaged by the heat generated by the modem or its accessories.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,

Chapter 1: Safety Requirements

the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

 Consult the dealer or an experienced radio/TV technician for help.

WARNING

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For the U.S. model, the country code is preset and cannot be changed. Per FCC regulations, the country code setting for all Wi-Fi products marketed in the U.S. must be fixed to U.S. operational channels only.

Operation of this device is restricted to indoor use only.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of

11.8 inches (30 cm) between the radiator and your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Industry Canada Statement

This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil est conforme aux CNR exemptes de licence d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes: (1) Ce dispositif ne peut causer d'interférences; et(2) Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l'appareil.

Caution:

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the

potential for harmful interference to co-channel mobile satellite systems;

Chapter 1: Safety Requirements

Avertissement:

(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B)

Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6

Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 30 cm between the radiator & your body.

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 30 cm de distance entre la source de rayonnement et votre corps.

Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B)

Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6

Product Overview

Introduction

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the SURFboard SBR-AC1900P Wi-Fi Router brings it all to you faster and more reliably.

The SURFboard SBR-AC1900P Wi-Fi Router provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The SBR-AC1900P also provides

802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility.

The SURFboard RipCurrent feature (using G.hn Power Line Communication) also allows you to place wired and wireless extenders around your home using your AC power grid and existing AC outlets to allow for network connectivity in or around your home environment.

Chapter 2

About The Wi-Fi Router

The SBR-AC1900P is more than just a WI-FI Router. This advanced Access Point is the start of a new home network experience that offers the following benefits:

 Two concurrent 802.11AC radios: one for the 5 GHz band and one for the 2.4 GHz band.

These radios provide automatic client-directed connections for optimal Wi-FI connectivity and speed based on a client's capability. Each radio includes a 3x3 MIMO antenna array for the best reach, range, and throughput.

 four gigabit Ethernet ports for ultra fast wired connectivity

 two USB ports, one at USB 3.0 and one at USB 2.0, for data and media storage or transfer

and print sharing

Chapter 2: Product Overview

 embedded Gigabit Home Networking (G.hn) via power lines, ready to connect to any

number of extenders to reliably take your network to the farthest reaches of your environment.

The SBR-AC1900P includes the following features:

 Remote management capability, allowing you to make changes to the Wi-Fi Router's

configuration from anywhere on the Internet

 Supports Ethernet and 802.11a/b/g/n/ac wireless connections; both wired and wireless

connections can be used simultaneously

 Network Management using your smartphone or tablet

 Auto connection to Gigabit network extenders, including the wireless settings

 Option for automated product firmware upgrades

 Network supports up to 15 connected power line extenders

 Easy to navigate User Interface, including a network set-up Wizard

 Default settings configured for standard environments, with advanced settings for

sophisticated users

 USB ports include a file structure that provides high-speed throughput and data integrity

protection

 Support for NAS and DLNA

What is G.hn?

SURFboard RipCurrent is a technology that allows you to set up a high-speed home network over existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gb/s using the network of power lines that already exists in your home.

The SBR-AC1900P uses the power cable connected to the Wi-Fi Router to connect to your home AC power grid. G.hn is an ITU Specification managed by the HomeGrid Forum (http://www.homegridforum.org/ ). This technology allows the SBR-AC1900P to distribute all data to each of the AC power outlets in the home. With a corresponding G.hn Extender, the Wi-Fi or wired network can be extended to any room, including basements, garages, or far reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles, managed appliance, anything that uses IP (Internet Protocol).

The G.hn technology is more robust than previous home power line communication implementations to give you better ‘real world’ throughput and stability. G.hn also proves much more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES 128-bit encryption for secure transmissions.

In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower throughput speed.

What's in the Box?

Make sure you have the following items before proceeding.

 SBR-AC1900P Wi-Fi Router

 Power Cable

 Wireless Installation Guide

 Ethernet Cable

 End User License Agreement

Important: Before returning this product to the store, please call ARRIS Technical Support for assistance in resolving any technical issues.

Support for SURFboard products is managed by ARRIS. For assistance, please call 1-877-4668646 or visit the ARRIS Consumer Support website at http://www.arris.com/consumer. (160043)

Chapter 2: Product Overview

Items You Need

Make sure you have the following items on hand before continuing:

 Wi-Fi Router package: see What's in the Box? (page 10) for a list of items in the package.

 Ethernet Cable for WAN input: In addition to the Ethernet cable provided, you may need

additional Ethernet cables if you want to connect to wired clients. Please use a standard CAT 5e or CAT 6-rated Ethernet cable with RJ45 type connectors on both ends. You can buy Ethernet cables from any electronics retailer and many discount stores.

System Requirements

The SURFboard Wi-Fi Router operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.

To use the Wi-Fi Router, you need high-speed Internet service from your service provider.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC1900P, but may not be able to make maximum use of SBR-AC1900P throughput.

 CPU: P4, 3GHz or faster

 RAM: 1GB or greater

 Ethernet: Gig-E (1000Base-T)

 Wi-Fi: 802.11a, b, g, n, or ac compliant Wi-Fi equipment

Windows

Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available.

Mac OS

System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet or wireless LAN connection must be available.

Linux/Unix

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.

About this Manual

This manual covers the SURFboard SBR-AC1900P Wi-Fi Router. The model number is on the label affixed to the bottom of the Wi-Fi Router.

Chapter 2: Product Overview

1. Model Name

2. P/N

3. WiFi Network Name (SSID)

4. WiFi Passcode (Key)

5. WAN MAC Address

6. S/N

Contact Information

Please visit the ARRIS Support website http://www.arris.com/support for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Technical Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Wi-Fi Router's label.

Chapter 2: Product Overview

Installing the Wi-Fi Router

Before you start, make sure that:

 You have all the Items You Need:

 The modem and power outlets are available nearby.

Front Panel

The front of the Wi-Fi Router has a single LED that indicates the status of the Wi-Fi Router.

Color/Behavior Description

Solid green Normal operation.

Solid amber Standby mode.

Chapter 3

Flashing amber WPS pairing mode

Flashing red Start-up/error mode

Rear Panel

The rear of the Wi-Fi Router has the following connectors and controls:

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