Arris SBG6900-AC User Manual

SURFboard

Wireless Cable Modem & Router

User Guide

SBG6900-AC

No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

Wi-Fi Alliance and WMM

, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo,

are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are

trademarks of Wi-Fi Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Contents

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Safety and Regulatory Information .............................................................................................................. vi

Getting Started .............................................................................................................................................. 1

Introduction ........................................................................................................................................................................ 1

In The Box ............................................................................................................................................................................ 1

Additional Items Needed (Not Included) ...................................................................................................................... 2

System Requirements ....................................................................................................................................................... 2

Contact Information .......................................................................................................................................................... 2

Product Overview .......................................................................................................................................... 3

Front Panel .......................................................................................................................................................................... 3

Wi-Fi Protected Setup (WPS) .................................................................................................................................... 5

Rear Panel............................................................................................................................................................................ 5

Gateway Label .................................................................................................................................................................... 7

Installing the Gateway ................................................................................................................................... 8

Pre-Installation Considerations ...................................................................................................................................... 8

Connect the Gateway to Your Computer ..................................................................................................................... 8

Establish and Verify Network Connectivity................................................................................................................... 9

Setting Up a Wireless Network Connection ................................................................................................ 10

Launch the SBG6900-AC Quick Start Wizard ............................................................................................................ 10

Set Up a Wireless Network Using Your Computer ................................................................................................... 16

Quick Connect Using the Windows Taskbar ...................................................................................................... 16

Connect Using the Windows Control Panel ....................................................................................................... 19

Use the SBG6900-AC WPS Pairing Button ................................................................................................................. 21

Test Your Wireless Network Connection .................................................................................................................... 22

Using the Gateway Web Manager .............................................................................................................. 23

Start the Gateway Web Manager ................................................................................................................................. 23

Gateway Web Manager Menu Options ............................................................................................................... 25

Get Help ............................................................................................................................................................................. 27

Overview Help ........................................................................................................................................................... 27

Help Links ................................................................................................................................................................... 28

Field Level Help ......................................................................................................................................................... 29

Exit the SBG6900-AC Web Manager ........................................................................................................................... 29

Configuring Your Wireless Network ............................................................................................................ 30

Set Up Your Primary Wireless Network ...................................................................................................................... 30

Contents

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Set Up WPS on Your Wireless Network ............................................................................................................... 32

Set Up a Guest Wireless Network ................................................................................................................................ 33

Change Your Wireless Network Name (SSID) ............................................................................................................ 36

Change the Wireless Channel ....................................................................................................................................... 37

Protecting & Monitoring Your Wireless Network ........................................................................................ 39

Prevent Unauthorized Access ....................................................................................................................................... 39

Change the Default User Name and Password ........................................................................................................ 40

Set Up Firewall Protection ............................................................................................................................................. 42

Set Up Parental Control ................................................................................................................................................. 43

Set Up IP Filtering............................................................................................................................................................. 45

Set Up MAC Filtering ....................................................................................................................................................... 46

Set Up Port Filtering ........................................................................................................................................................ 47

Set Up Port Triggers ........................................................................................................................................................ 48

Set Up Port Forwarding .................................................................................................................................................. 49

Set Up the DMZ Host ...................................................................................................................................................... 52

Set Up Firewall Event Log Notifications ...................................................................................................................... 53

Store Remote Firewall Logs ........................................................................................................................................... 53

Managing Your Gateway and Connected Networks ................................................................................... 55

View the Gateway Status Using the Device Status Button ..................................................................................... 55

View the Gateway Product Information ...................................................................................................................... 56

View the Gateway Network Connection Status ........................................................................................................ 56

View the Gateway System Event Logs ......................................................................................................................... 57

Back Up Your Gateway Configuration Settings ......................................................................................................... 58

Restore Your Gateway Configuration Settings .......................................................................................................... 59

Reset Your Gateway Configuration Settings .............................................................................................................. 60

Reset Gateway Using the Reset Button .............................................................................................................. 60

Reset Gateway Using the Web Manager ............................................................................................................ 61

Set Up Your USB Storage Device ................................................................................................................................. 62

Troubleshooting Tips .................................................................................................................................. 63

Solutions ............................................................................................................................................................................ 63

Front Panel LED Icons and Error Conditions ............................................................................................................. 64

Warranty Information ................................................................................................................................. 66

Contents

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

iii

Tables

Table 1: SBG6900-AC Package Contents ...................................................................................................................... 1

Table 2: SBG6900-AC Front Panel LEDs & Port .......................................................................................................... 3

Table 3: SBG6900-AC Rear Panel Ports & Connectors ............................................................................................. 6

Table 4: SBG6900-AC Web Manager Main Menu Options ..................................................................................... 26

Table 5: Troubleshooting Solutions ............................................................................................................................. 63

Table 6: SBG6900-AC Front Panel LED Icons and Error Conditions .................................................................... 64

Figures

Figure 1 – SBG6900-AC Front View ................................................................................................................................ 3

Figure 2 – SBG6900-AC Rear View ................................................................................................................................. 5

Figure 3 – SBG6900-AC Gateway Label ........................................................................................................................ 7

Figure 4 - SBG6900-AC Connection Diagram .............................................................................................................. 8

Figure 5 – Gateway Login Screen ................................................................................................................................. 11

Figure 6 – SBG6900-AC Quick Start Wizard Opening Screen ................................................................................ 11

Figure 7 – SBG6900-AC Quick Start Wizard Welcome Screen .............................................................................. 12

Figure 8 – SBG6900-AC Quick Start Wizard-Step 2 of 7 Screen ........................................................................... 12

Figure 9 – SBG6900-AC Quick Start Wizard-Step 3 of 7 Screen ........................................................................... 13

Figure 10 – SBG6900-AC Quick Start Wizard-Step 4 of 7 Screen ......................................................................... 14

Figure 11 – SBG6900-AC Quick Start Wizard-Step 5 of 7 Screen ......................................................................... 14

Figure 12 – SBG6900-AC Quick Start Wizard-Step 6 of 7 Screen ......................................................................... 15

Figure 13 – SBG6900-AC Quick Start Wizard-Step 7 of 7 Screen ......................................................................... 15

Figure 14 – Windows Taskbar Icons ............................................................................................................................ 16

Figure 15 – Sample Available Wireless Networks Window ..................................................................................... 17

Figure 16 – Select Wireless Network Window ........................................................................................................... 17

Figure 17 – Network Connection Window ................................................................................................................. 18

Figure 18 – Network Connection-Create Network Password Window ................................................................ 19

Figure 19 – Control Panel-Network and Sharing Center Window ........................................................................ 19

Figure 20 – Manually Connect to a Wireless Network Window ............................................................................ 20

Figure 21 – Manually Connect to a Wireless Network Window ............................................................................ 20

Figure 22 – SBG6900-AC WPS Pairing Button ........................................................................................................... 22

Figure 23 – Gateway Login Screen ............................................................................................................................... 23

Figure 24 – SBG6900-AC Web Manager Main Screen............................................................................................. 24

Contents

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Figure 25 – Login Alerts Screen .................................................................................................................................... 25

Figure 26 – SBG6900-AC Web Manager Main Menu Buttons ............................................................................... 25

Figure 27 – SBG6900-AC Web Manager Main Menu Links .................................................................................... 26

Figure 28 – Help Overview Screen ............................................................................................................................... 27

Figure 29 – Help Links Screen ....................................................................................................................................... 28

Figure 30 – Field Level Help Screens ........................................................................................................................... 29

Figure 31 – SBG6900-AC Web Manager Logout Button ......................................................................................... 29

Figure 32 – 2.4 GHz Primary Wireless Network Screen .......................................................................................... 30

Figure 33 – 5 GHz Primary Wireless Network Screen ............................................................................................. 31

Figure 34 – WPS Setup Screen ..................................................................................................................................... 32

Figure 35 – 2.4 GHz & 5 GHz Wireless Guest Network Screens ........................................................................... 34

Figure 36 – Change Your Network Name (SSID) and Password Screens ............................................................ 37

Figure 37 – 2.4 GHz & 5 GHz Wireless 802.11 Radio Screens .............................................................................. 38

Figure 38 – SBG6900-AC Web Manager Main Screen............................................................................................. 40

Figure 39 – Status Security-Change User Name Screen......................................................................................... 41

Figure 40 – Change User Password Screen ............................................................................................................... 41

Figure 41 – Firewall Protection Level Screen ............................................................................................................. 42

Figure 42 – Parental Control-Change Time Zone Screen ....................................................................................... 44

Figure 43 – Firewall Parental Control Screen ............................................................................................................ 44

Figure 44 – Set Up IP Filters Screen ............................................................................................................................ 45

Figure 45 – Set Up MAC Filters Screen ....................................................................................................................... 46

Figure 46 – Advanced Port Filtering Screen ............................................................................................................... 47

Figure 47 – Create Port Triggers Screen .................................................................................................................... 48

Figure 48 – Advanced Port Triggers Screen............................................................................................................... 48

Figure 49 – Create Forwarded Ports Screen ............................................................................................................. 49

Figure 50 – Create Forwarded Ports Screen or Advanced Port Forwarding Screen ..................................... 50

Figure 51 – Commonly Used Forwarded Ports List ................................................................................................. 51

Figure 52 – Forwarded Ports Screen ........................................................................................................................... 51

Figure 53 –DMZ Host Settings Screen ........................................................................................................................ 52

Figure 54 – Set Up Firewall Local Log Screen ............................................................................................................ 53

Figure 55 – Firewall Remote Log Screen .................................................................................................................... 54

Figure 56 – Device Status Button ................................................................................................................................. 55

Figure 57 – Device Status Screen ................................................................................................................................. 55

Figure 58 – Status – Product Information Screen .................................................................................................... 56

Figure 59 – Status - Connection Screen ..................................................................................................................... 57

Figure 60 – Status – Event Log Screen ........................................................................................................................ 58

Contents

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Figure 61 – SBG6900-AC Backup and Restore Screen ........................................................................................... 59

Figure 62 – SBG6900-AC Reset Button ....................................................................................................................... 60

Figure 63 – Restore Factory Defaults Screen ............................................................................................................ 61

Figure 64 – SBG6900-AC USB Connect Screen ........................................................................................................ 62

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Safety and Regulatory

Information

Important Safety Instructions

• Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to

reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular

attention to all safety precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the

user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that

are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to

dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables between system

components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line

cord that complies with all applicable device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to local regulations.

• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure

of the type of power supplied to your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC

outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against

them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power

cord.

• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted

with no part of the blades exposed.

• Place this device on a stable surface.

• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-

grounded coaxial cable-TV wall outlet.

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

vii

• Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the

Ethernet cable from the cable modem or user’s PC.

• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is

connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet

basement, or near a swimming pool.

• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from

excessive heat and humidity and keep the device free from vibration and dust.

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly

on the device or use forced air to remove dust.

• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this

device due to lightning and power surges.

• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to

determine that the device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the installation and

troubleshooting instructions. Refer all servicing to qualified service personnel.

• This device should not be used in an environment that exceeds 104º F (40º C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article

820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

viii

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 28 cm (11 inches)

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

INDUSTRY CANADA (IC) STATEMENT

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

• This device may not cause interference, and

• This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3(B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 51505250 MHz frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

IC RADIATION EXPOSURE STATEMENT

IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

AVIS D'INDUSTRIE CANADA (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes :

• Cet appareil ne doit pas causer d'interférences et

• Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non

désiré.

CAN ICES-3 (B)/NMB-3(B)

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.

AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur.

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).

DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS

NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.

WIRELESS LAN INFORMATION

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:

• The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by

the Institute of Electrical Electronics Engineers

• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.

Note:

The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

When you see this symbol on an ARRIS product, do not dispose of the product with

Recycling your ARRIS Equipment

SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see

Name and Password for instructions or visit the ARRIS Support website at www.arris.com/consumer.

Change the Default User

CARING FOR THE ENVIRONMENT BY RECYCLING

residential or commercial waste.

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.

Getting Started

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Getting Started

Item

Description

Introduction

The ARRIS SURFboard® SBG6900-AC Wireless Cable Modem & Router is an all-in-one high performance wireless DOCSIS Internet access for your computer and other wireless network devices on your home or small business network. The SBG6900-AC also includes a Wi-Fi Pairing option for quick and easy wireless connections for your WPS-enabled (Wi-Fi Protected Setup) wireless devices.

This guide provides a product overview and instructions for installing and configuring the SBG6900-AC. It also includes procedures for setting up secure wireless network connections and managing your SBG6900-AC and network configurations.

In The Box

Before installing the SBG6900-AC, check that the following items are included in the box. If any items are missing, please contact your service provider for assistance.

SBG6900-AC Wireless Cable Modem & Router

3.0 cable modem and four-port router. It provides high-speed

Table 1: SBG6900-AC Package Contents

High-speed DOCSIS 3.0 cable modem, wireless access point, and four-port router

Power Cord

Ethernet Cable

Software License & Regulatory Card

Provides power to the SBG6900-AC through an electrical outlet connection

Standard Category 5 (or higher) cable for connecting your network devices to the network

Contains the software license, warranty, and safety information for the SBG6900-AC

Getting Started

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Item

Description

SBG6900-AC Quick Start Guide

Provides basic information for installing the gateway to get it up and running on your home network

Additional Items Needed (Not Included)

The following items are not included in the product box and must be purchased separately.

• Coaxial (coax) cable, if one is not already connected to a cable wall outlet

• RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)

System Requirements

• High-speed Internet access account

• Web browser access –Internet Explorer, Google Chrome, Firefox, or Safari

• Compatible operating systems:

ο Windows

ο Windows 8 ο Windows 7, Service Pack 1 (SP1) ο Windows Vista™, SP2 or later ο Windows XP, SP 3

Note

: Microsoft no longer supports Windows XP. However, the SBG6900-AC should still function

without any problems.

• Mac

• UNIX

• Linux

10.4 or higher

Contact Information

For technical support and additional ARRIS product information:

• Visit the ARRIS Support website: www.arris.com/consumer

• Call ARRIS Technical Support: 1-877-466-8646

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Product Overview

LED Icon

Flashing

Wi-Fi Protected Setup (WPS)

WPS button

Power Receive Send Online Wireless 2.4 GHz Wireless 5 GHz

USB Rear

USB Front

USB Port

Front Panel

Figure 1 – SBG6900-AC Front View

Table 2: SBG6900-AC Front Panel LEDs & Port

Not applicable — no LED on button.

Note: The Wireless LED will flash

Amber to indicate the WPS pairing

process is in progress.

Not applicable — icon does not flash.

Scanning for an downstream (receive) channel connection.

Not applicable — no LED on button.

See more information.

Green: Power is properly connected.

Green: Non-bonded downstream

channel is connected.

Blue*: High-speed Internet connection

with bonded downstream channels.

for

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

LED Icon

Flashing

Scanning for an upstream (send) channel connection

Scanning for an Internet connection.

Green: Wi-Fi enabled with encrypted

wireless data activity.

Amber: WPS Pairing process is

underway between the SBG6900-AC and a WPS-enabled wireless device.

Green

is connected.

Blue*: High-speed Internet connection

with bonded upstream channels.

: Non-bonded upstream channel

Green: Startup process is completed

and the SBG6900-AC is connected to your home network

Green: Any of the following applies:

• 2.4 GHz wireless connection is made

between the SBG6900-AC and another Wi-Fi enabled wireless device on your home network; such as a Wi-Fi telephone, printer, tablet, laptop, etc.

• The WPS Pairing process between the

SBG6900-AC and WPS-enabled wireless device was successful.

• The WPS Pairing process either failed

or did not complete after two minutes.

Amber: Flashes during the wireless

pairing process and lights up SOLID

green after five seconds or less.

Green: Wi-Fi enabled with encrypted

wireless data activity.

Amber: Wi-Fi enabled with

unencrypted wireless data activity.

Green: Any of the following applies:

• 5 GHz wireless connection is made

between the SBG6900-AC and another Wi-Fi enabled device on your home network; such as a Wi-Fi telephone, printer, tablet, laptop, etc.

• The WPS Pairing process between the

SBG6900-AC and WPS-enabled wireless device was successful.

• The WPS Pairing process either failed

or did not complete after two minutes.

Amber: Flashes during the wireless

pairing process and lights up SOLID

green after five seconds or less.

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

LED Icon

Flashing

Reset

USB

Ethernet

Coaxial Cable

Power

Green: Data activity in progress. Green: USB connection is made

Front & Rear

USB Port USB 2.0 port connection to your computer or other USB device

between the SBG6900-AC and a computer or other USB device.

Note: *

indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all

locations. Check with your service provider for availability in your area.

Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick solution for setting up a secure wireless network connection for any WPS-enabled wireless device, such as a computer, tablet, gaming device, or network printer. WPS automatically configures your wireless network connections and sets up wireless security. See

Button for more information.

Rear Panel

Use the SBG6900-AC WPS Pairing

Figure 2 – SBG6900-AC Rear View

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Port

Description

Reset Your Gateway Settings

Back

Up Your Gateway Configuration

Table 3: SBG6900-AC Rear Panel Ports & Connectors

Recessed button used to reboot the gateway or reset the gateway

factory settings.

• To reboot (or restart) the gateway, press the indented Reset

button once using the end of a paper clip or other small object with a narrow tip, and then release.

• To reset the gateway configuration back to the factory default

settings, press and hold the recessed Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip, and then release. See

for more information on an alternative method to reset the gateway settings using the SBG6900-AC Web Manager.

WARNING! Resetting the SBG6900-AC to factory defaults will also

delete any custom gateway configurations, including your user passwords and other security settings. You should back up the gateway configuration files before resetting the gateway. See

for more information.

USB 2.0 port connection to your computer or other USB device

Four one-gigabit Ethernet ports for RJ-45 cable connections

• Green LED is ON - Indicates a data transfer rate of one gigabit

per second

Amber LED is ON - Indicates a data transfer rate of less than

•

one gigabit per second

Coaxial cable connector

100 - 240VAC Power connector

WARNING! To avoid any damage to your SBG6900-AC, only use

the power cord provided in the box.

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Gateway Label

Figure 3 – SBG6900-AC Gateway Label

The gateway label is located on the bottom of the SURFboard SBG6900-AC. It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support.

To receive Internet service, you will have to contact your service provider for assistance. You may need to provide the following information listed on the gateway label:

• Gateway model name (SBG6900-AC)

• Gateway MAC address (HFC MAC ID)

• Gateway serial number (S/N)

Installing the Gateway

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Installing the Gateway

This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.

Pre-Installation Considerations

Before installing the SBG6900-AC:

• Check with your service provider to ensure broadband cable service is available in your area.

To set up a wireless network, you will need a high-speed Internet connection provided by an Internet service provider.

Note

: When contacting your service provider, you may have to provide the gateway information

listed on the gateway label located on the bottom of your SBG6900-AC (see

Gateway Label

• Choose a location in your home where your computer and gateway are preferably near

existing cable and electrical wall outlets.

Connect the Gateway to Your Computer

Note:

The following installation procedure covers the wired Ethernet connection process so that you

can confirm that the SBG6900-AC was properly installed and can connect to the Internet.

Figure 4 - SBG6900-AC Connection Diagram

Installing the Gateway

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).

2. Connect the other end of the coaxial cable to the Cable connector on the SBG6900-AC.

Use your hand to tighten the connectors to avoid damaging them.

3. Connect the Ethernet cable (included) to an available Ethernet port on the SBG6900-AC.

4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

Optional: Repeat steps 3 and 4 for each additional computer or other Ethernet-enabled device (up to four) that you want to install as a wired connection on your home network.

5. Connect the power cord (included) to the Power port on the rear of the SBG6900-AC.

6. Plug the other end of the power cord into an electrical wall outlet.

Note:

This automatically powers ON your SBG6900-AC.

Establish and Verify Network Connectivity

Although your computer may already be configured to automatically access the Internet, you should still perform the following connectivity test to check that your gateway and computer were connected properly:

1. Power ON the computer connected to the SBG6900-AC, if it is turned off, and then log on.

2. Contact your service provider to activate (provision) the SBG6900-AC. You may have to

provide the

HFC MAC ID listed on the Gateway Label.

Note:

Your service provider may allow for automatic activation which will automatically launch a

special website when you open a web browser.

3. After the SBG6900-AC is activated, open a web browser (such as Internet Explorer, Google

Chrome, Firefox, or Safari) on your computer.

If the special website did not open, continue with step 4. If it opened, proceed to step 5.

4. Type a valid URL (such as

www.surfboard.com) in the address bar and then press Enter.

The ARRIS SURFboard website should open. If it did not open, do one of the following:

ο See

Troubleshooting Solutions for more information.

ο Contact your service provider for assistance.

Note: Do not

attempt to change the network options on your computer to access the Internet.

5. Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6900-AC light

up in sequential order. See

Front Panel for additional LED status information.

ο If all four LEDs did not light up solid and you also do not have an Internet connection,

you may have to contact your service provider to reactivate the SBG6900-AC or check for signal issues.

ο If you still cannot connect to the Internet, your SBG6900-AC may be defective. Please

contact your service provider for assistance.

6. After the SBG6900-AC is activated, open a web browser (for example, Internet Explorer,

Google Chrome, Firefox, or Safari) on the computer connected to the SBG6900-AC.

Setting Up a Wireless Network Connection

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Setting Up a Wireless Network

Connection

ARRIS recommends that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network.

You must already have access to a high-speed Internet service in your home before you can set up a wireless network connection or connect wireless devices to the SBG6900-AC. Also, make sure the SBG6900-AC and your computer are connected through an Ethernet connection.

Choose one of the following options to set up your wireless network connection:

• Launch the SBG6900-AC Quick Start Wizard

• Set Up a Wireless Network Using Your Computer

• Use the SBG6900-AC WPS Pairing Button

After setting up your wireless network connection, check that the connection was set up properly. See

Test Your Wireless Network Connection for more information.

Launch the SBG6900-AC Quick Start Wizard

The SBG6900-ACQuick Start Wizard is a six-step application to help you quickly configure the default wireless network settings on your SBG6900-AC. It configures your wireless network name (SSID), Wi-Fi Security key (network password), and Wi-Fi Security code.

IMPORTANT NOTE: The quick start wizard uses the default settings already configured for your SBG6900-AC to help you quickly set up your wireless home network. However, the wizard will only let you change the wireless network name (SSID) and Wi-Fi Security key (network password). After completing the wizard and getting your SBG6900-AC connected to the Internet, you will be able to make additional network configuration changes to further customize your wireless home network and connect your wireless devices. See

1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to the SBG6900-AC.

2. Type the default LAN IP address,

press Enter. The gateway Login screen displays (see Figure 5).

3. Type the default user name and password shown below. Both entries are case-sensitive.

Username: admin

Password: password

Configuring Your Wireless Network

http://192.168.0.1, in the Address bar and then

for more information.

Setting Up a Wireless Network Connection

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Figure 5 – Gateway Login Screen

Note

: The Device Status button provides a quick view of the current SBG6900-AC configuration settings and network connection status without having to login to the SBG6900-AC Web Manager (see

Vi ew Your Ga tewa y Status a nd Network Connecti on

for more information).

4. Click Login to open the SBG6900-AC Web Manager. The Launch Quick Start Wizard screen

displays.

Note

: If the default user name and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or call

Support

for assistance.

ARRIS Technical

Figure 6 – SBG6900-AC Quick Start Wizard Opening Screen

5. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays.

Setting Up a Wireless Network Connection

SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide

Figure 7 – SBG6900-AC Quick Start Wizard Welcome Screen

6. Click Next to open the Wi-Fi Network Name & Passphrase screen.

Figure 8 – SBG6900-AC Quick Start Wizard-Step 2 of 7 Screen

7. Do one of the following to set up your wireless network name in the Network Name (SSID)

field:

• Keep the default network name or SSID (listed on the SBG6900-AC Gateway label).

• Enter a name of your choice for your wireless network. Your new network name must

contain from one to 32 alphanumeric characters.

Note

: You have the option to customize your wireless network name (SSID) after connecting to your wireless network for the first time. However, you must use the default SSID listed on the gateway label when installing the SBG6900-AC for the first time. See

Network Na me (SSI D)

for more information.

Cha nge Your Wireless

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