ARRIS RSGU3502 User Manual
RSGu3502
Residential Seamless Mobility Gateway
User Guide
Copyright © 2007 RSGu3502 Residential Seamless Mobility Gateway by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any f orm or by any means or used to make any derivative work (such as translation,
transformation or adaptation) without written permission from Motorola, Inc.
MOTOROLA and the Stylized M logo and SURFboard are registered in the US Patent and Trademark Office. Micr osoft Windows XP, and Windows 2000
are registered trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen shots are used by permission
of Microsoft Corporation. Wi-Fi is a registered trademark of the Wi-Fi Alliance, Inc. All other product or service names are the property of their
respective owners.
Motorola reserves the right to revise this publication and to make changes in content f r om time to time without obligation on the part of Motorola to provi de
notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to,
the implied warranties of merchantability and fitness for a particul ar purpose. Motorola may make improvements or changes in the product(s) described in
this manual at any time.
Table of Contents
Safety and Compliance Information ............................................................................... v
Important VoIP Telephone Service and 112 Information for Denmark ................................v
Internet Telephone Service and 999/112 in the United Kingdom .......................................vi
Internet Telephone Service and 911 in Canada.................................................................. vii
Internet Telephone Service and 911 in the United States................................................. viii
Important Safety Information..............................................................................................ix
FCC and IC Compliance Information............................................................................ xiii
FCC Interference Statement............................................................................................. xiii
FCC Radiation Exposure Statement ................................................................................. xiv
Industry Canada (IC) Statement........................................................................................xiv
IC Radiation Exposure Statement......................................................................................xv
Wireless LAN Information .................................................................................................xv
Restrictions on the Use of Wireless Devices ...................................................................xvi
International Declaration of Conformity ........................................................................... xvii
Overview ........................................................................................................................... 1
RSGu3502 Front Panel Overview ....................................................................................... 3
RSGu3502 Rear Panel Overview ........................................................................................ 5
Positioning Your RSGu3502 for Optimal Wireless Performance ........................................ 6
Anti-Fraud Protection Information.................................................................................. 7
If your device is stolen .......................................................................................................7
SIM Fraud Control...............................................................................................................7
Table of Contents i
Table of Contents
Connecting Your RSGu3502.............................................................................................9
Troubleshooting RSGu3502 Connections .........................................................................10
Connecting Wirelessly to the RSGu3502 ..........................................................................12
RSGu3502 Setup — Basic Configurations ....................................................................13
Logging into the RSGu3502 ..............................................................................................14
Exporting the RSGu3502 Configuration ............................................................................14
Importing the Saved Configuration....................................................................................15
Restoring the Defaults for the RSGu3502.........................................................................15
WAN Configuration ...........................................................................................................16
WAN Setup for PPPoE (DSL) ............................................................................................17
WAN Setup for a Static IP Address (Cable Modem) .........................................................19
WAN Setup for DHCP (Cable Modem)..............................................................................20
Setup - LAN Configuration.................................................................................................21
RSGu3502 — Advanced Configuration .........................................................................25
Port Forwarding.................................................................................................................26
DMZ Settings ....................................................................................................................28
Custom Port Forwarding ...................................................................................................29
IP Filters ............................................................................................................................31
Custom IP Filters...............................................................................................................33
LAN Clients .......................................................................................................................35
Web Filters ........................................................................................................................36
Dynamic DNS Client..........................................................................................................37
ii Table of Contents
Multicast ........................................................................................................................... 38
Static Routing ................................................................................................................... 39
Dynamic Routing .............................................................................................................. 40
Remote Web Access........................................................................................................ 42
Remote SSH Access ........................................................................................................ 43
Ethernet Switch................................................................................................................ 44
RSGu3502 — Tools......................................................................................................... 45
Restore Defaults............................................................................................................... 46
Import/Export Configuration ............................................................................................. 47
Remote Log — Router...................................................................................................... 48
Ping Test........................................................................................................................... 49
Restart .............................................................................................................................. 50
RSGu3502 — Status ....................................................................................................... 51
Network Statistics ............................................................................................................ 52
Connection Status ............................................................................................................ 53
DDNS Update Status........................................................................................................ 54
DHCP Clients ....................................................................................................................54
Product Information.......................................................................................................... 54
System Log – Router........................................................................................................ 54
RSGu3502 — Wireless Configuration ........................................................................... 55
Setting Up Your Wireless LAN (WLAN)............................................................................ 55
Establishing Security for Your Wireless LAN.................................................................... 57
Table of Content s
Table of Contents iii
Table of Contents
Configuring WPA for Your Residential Gateway ...............................................................58
Configuring WEP on the Residential Gateway ..................................................................58
Creating an Access List for Your Wireless LAN ................................................................60
Configuring TCP/IP..........................................................................................................61
Configuring TCP/IP in Windows 2000 ...............................................................................61
Configuring TCP/IP in Windows XP...................................................................................66
Verifying the IP Address in Windows 2000 or Windows XP .............................................69
Frequently Asked Questions ..........................................................................................71
Troubleshooting Your RSGu3502 ..................................................................................73
Resetting All of Your Equipment .......................................................................................74
Glossary ...........................................................................................................................75
RSGu3502 — Software License .....................................................................................83
iv Table of Contents
Safety and Compliance Information
Important VoIP Telephone Service and 112 Information for Denmark
Your VoIP Telephone Company provides customer with access to public emergency call services. When you
dial 112, your call is routed from their network to emergency operators who will handle your call. Contact
your provider for information about their VoIP 112 services.
IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and the emergency call operator WILL NOT be able to
locate where you are calling from, under the following circumstances:
!
When using this residential gateway, you may be able to make an emergency call to an operator, but it may
not be possible to locate where you are calling from, under the following circumstances:
• You have changed the physical address of your voice gateway, and you did not update or otherwise
advise your VoIP telephone service provider of this change.
• You are using a non-Danish telephone number.
• There are delays in making your location information available in or through the local automatic location
information database.
Note:
Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
• You lose electrical power
• Your broadband, ISP, or VoIP telephone service is suspended or terminated.
Safety and Compliance Information v
Safety and Compliance Information
Internet Telephone Service and 999/112 in the United Kingdom
Your VoIP Telephone Company provides customer with access to public emergency call services. When you
dial 999/112, your call may be routed from your VoIP provider’s network to a national emergency operator
who will handle your call. Contact your provider for information about their VoIP 999/112 services.
IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and 999 location services WILL NOT be available, under the
following circumstances:
!
When using this residential gateway, you may be able to make an emergency call to an operator, but E999
location services may not be available, under the following circumstances:
• You have changed the physical address of your voice gateway, and you did not update or otherwise
advise your VoIP telephone provider of this change.
• You are using a non-U.K. telephone number.
• There are delays in making your location information available in or through the local automatic location
information database.
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
• You lose electrical power
• Your broadband, ISP, or VoIP service is suspended or terminated
Note:
Your VoIP service provider, not Motorola, is responsible for the provision of VoIP telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
vi Safety and Compliance Information
Safety and Compliance Information
Internet Telephone Service and 911 in Canada
Your VoIP telephone company provides customer with access to public emergency call services. VoIP
telephone companies may offer a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911)
service but could have some important differences and limitations when compared with enhanced 9-1-1
service (E911) available in most locations in conjunction with traditional telephone service. Contact your
provider for information about their VoIP 911 services.
IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and E911 location services WILL NOT be available, under
the following circumstances:
!
You should inform any household residents, guests and other persons who may be present at the physical
location where you utilize VoIP telephone service, of the important differences in and possible limitations of
VoIP 9-1-1 Dialing services.
Note:
Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities,
damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the
services provided through this equipment.
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
• You lose electrical power
• Your broadband, ISP, or VoIP service is suspended or terminated
Safety and Compliance Information vii
Safety and Compliance Information
Internet Telephone Service and 911 in the United States
IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an
the following circumstances:
!
When using this residential gateway, you may be able to make an emergency call to an operator, but E911 location
services may not be available, under the following circumstances:
• You have changed the physical address of your residential gateway, and you did not update or otherwise
advise your service provider of this change.
• You are using a non-U.S. telephone number.
• There are delays in making your location information available in or through the local automatic location
information database.
Contact your VoIP Service Provider for additional information on their 911 protocols.
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
• You lose electrical power
• Your broadband, ISP, or VoIP service is suspended or terminated
emergency call, and E911 location services WILL NOT be available, under
Note:
Your VoIP Service Provider, not Motorola, is responsible for the provision of telephone services through this
equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
viii Safety and Compliance Information
Safety and Compliance Information
Important Safety Information
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give
particular attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer's instructions as
described in the user documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution
symbols that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be
exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
• To prevent electric shock, this device may require a grounding conductor in the line cord. Connect the
device to a grounding type AC wall outlet using the power cord supplied with the device.
• This device was qualified under test conditions that included the use of the supplied cables between
systems components. To ensure regulatory and safety compliance, use only the provided power and
interface cables and install them properly.
Safety and Compliance Information ix
Safety and Compliance Information
• Different types of cord sets may be used for connections to the main supply circuit. Use only a main line
cord that complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local
regulations.
• Operate this device only from the type of power source indicated on the device's marking label. If you
are not sure of the type of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.
Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and
broken plugs are dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords where they are attached to plugs and convenience
receptacles, and examine the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of
the power cord.
• Place device to allow for easy access when disconnecting the power cord of the device from the AC
wall outlet.
x Safety and Compliance Information
Safety and Compliance Information
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully
inserted with no part of the blades exposed.
• Place this device on a stable surface.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device
is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and
disconnect the cables to avoid damage to this device due to lightning and power surges.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away
from excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray
cleaners directly on the device or use forced air to remove dust.
• CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA
Certified Telecommunication Line Cord, or national equivalent.
• Disconnect TNV circuit connector(s) before disconnecting power.
Safety and Compliance Information xi
Safety and Compliance Information
• Disconnect TNV circuit connector before removing cover.
• Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry tub,
in a wet basement, or near a swimming pool.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They
may explode. Check with local codes for possible disposal instructions.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety
checks to determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
• SAVE THESE INSTRUCTIONS
xii Safety and Compliance Information
FCC and IC Compliance Information
FCC and IC Compliance Information
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void
the user's authority to operate the equipment.
FCC and IC Compliance Information xiii
FCC and IC Compliance Information
FCC Radiation Exposure Statement
IMPORTANT NOTE:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To
comply with the FCC RF exposure compliance requirements, the separation distance between the antenna
and any person's body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are
firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
Industry Canada (IC) Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two
conditions:
1 This device may not cause interference, and
2 This device must accept any interference, including interference that may cause undesired operation of
the device.
This device has been designed to operate with an antenna having a maximum gain of
having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful
communications.
xiv FCC and IC Compliance Information
2dBi. An antenna
FCC and IC Compliance Information
IC Radiation Exposure Statement
MPORTANT NOTE:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 cm (approximately 8 inches)
between the radiator and your body.
This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
Wireless LAN Information
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) radio technology. The device is designed to be inter-operable with any other wireless DSSS product that complies with:
• The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by
the Institute of Electrical Electronics Engineers
FCC and IC Compliance Information xv
FCC and IC Compliance Information
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the
building or responsible representatives of the organization: for example, using wireless equipment in any
environment where the risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization
or environment, you are encouraged to ask for authorization to use the device prior to turning on
the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and
equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized re-sellers or distributors are not liable for any damage or violation of
government regulations that may arise from failing to comply with these guidelines.
xvi FCC and IC Compliance Information
FCC and IC Compliance Information
International Declaration of Conformity
We,
Motorola, Inc.
Connected Home Solutions
101 Tournament Drive
Horsham, PA 19044, USA
1-215-323-1000
declare under our sole responsibility that the
RSGu3502 Residential Seamless Mobility Gateway
To which the declaration relates is in conformity with the following standards:
EN 60950-1
EN 300 328
EN 301 489-1/-17
EN 61000-3-2
EN 61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
R&TTE Directive 1999/5/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS)
Directive 2002/95/EC
FCC and IC Compliance Information xvii
FCC and IC Compliance Information
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with
residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle
electrical and electronic waste items. Contact your local authorities for information about
practices established for your region. If collection systems are not available, call Motorola
Customer Service for assistance.
xviii FCC and IC Compliance Information
Overview
Congratulations on your purchase of a Motorola RSGu3502 Residential Seamless Mobility Gateway. A key
feature of the RSGu3502 is the ability to seamlessly transfer calls between Broadband and
Cellular Networks.
Construction materials and other objects, such as appliances and televisions, often interfere with mobile
service indoors. Use the RSGu3502 with a dual mode mobile handset (DHM) and you can use your home’s
WiFi™ network to stay connected. Voice traffic is prioritized over Internet traffic, giving you high-quality
voice calls even while surfing the Web.
You will need:
• A computer with Internet
browsing capability
• An established DSL or cable
Internet connection
• Windows
Additional Needs
®
2000, Windows XP
™
• For a DSL connection only, your
user name and password
• For a cable modem connection
using static IP addresses only,
your IPaddress, subnet mask,
default gateway, and DNS and
server IP address or addresses
Overview 1
Overview
In the box with your RSGu3502:
RSGu3502 Features
Your new residential gateway is designed to:
• Support up to two telephone lines with full-featured service (Voice mail, caller ID, call waiting, three-way
calling, and other CLASS services)
• Provide seamless mobile and landline voice and data communication
AC Adapter
CD ROM w/ User Guide
Ethernet Cables
RSGu3502
Quick Start
Guide
CD ROM
Vertical Mounting Stand
(not pictured)
• Optimize dual-mode handset battery performance
• Plug and play—plugs into any broadband connection (cable or DSL)
• Give voice-over-data prioritization (talk on the phone while using the Internet, without a noticeable
reduction in voice quality)
• Eliminate the need for stand-alone routers, hubs, and access points—the RSGu3502 has a built-in router
and firewall with 802.11b/g wireless access point
• Allow VPN pass-through for remote access via IPSEC/PPTP/L2TP NAT tunneling
2Overview
RSGu3502 Front Panel Overview
Light Description
Wireless Indicates the status of the wireless network:
• Solid green, the wireless network is available.
• Green and flashing, there is wireless network activity.
• Off, the wireless network is not engaged.
Phone 1, 2 • Solid green, registration is complete, the phone for that line is on hook and
ready for use. No voice mail present.
• Green and flashing, registration is complete, the phone is ringing,
and/or voice mail is present.
• Orange and flashing, indicates that the phone is off hook and no SIM
card is present.
• Flashing in unison with the other LED lights, the residential gateway
is downloading a firmware upgrade. Please do not unplug or
disconnect your residential gateway while it is downloading
firmware.
• Red blinking, phone off hook and registration error.
• LED off, registration error, the phone is on hook, and/or no SIM card
is present. You cannot use it for phone calls.
Overview
Internet Indicates the Internet connection speed:
• Solid green, your connection speed is 100Base-T
• Solid yellow, your connection speed is 10Base-T
The LED flashes when there is activity on the Internet connection.
Overview 3
Overview
Light Description
Ethernet
1, 2, 3, and 4
Power If the Power LED is red or orange — flashing or solid — restart the residential gateway.
Pairing This is a future feature. It will be enabled in a future update.
Indicates that a device is connected to the port and the speed of the Ethernet connection:
• Off, no device is connected to the port
• Solid green, a device is connected to the port (100Base-T)
• Solid yellow, a device is connected to the port (10Base-T)
A flashing yellow or green LED indicates that there is activity on the Ethernet connection.
During the power up, the residential gateway flashes several times while connecting, retrieving the IP
address, and downloading configuration information.
• Solid green, configuration download complete.
• During firmware downloads (optional), the Phone and Power LEDs flash rapidly. Please do not unplug
or disconnect your residential gateway while it is downloading firmware.
4Overview
RSGu3502 Rear Panel Overview
Key Item Description
1Power Connector for the AC power adapter.
2 Reset One quick press will restart the unit.
Hold the button for 10 seconds to reset the unit.
Overview
3 Ethernet 1, 2,
3, 4
4 Internet Connect your cable or DSL modem to the RSGu3502.
5 Phone
1and2
6SIM Card
Compartment
7Pairing Future feature
8Antenna Rotatable antenna used for wireless connections.
Use the yellow Ethernet ports to connect up to four devices
(computers, gaming machines, printers, etc.)
Connect one or two phones to one and two (optional).
Holds the SIM Card(s) used to make and receive calls on the
landline phone connected to the residential gateway.
A valid and active SIM card must be connected to the
corresponding telephone port (e.g., If your phone is
connected to port one insert your SIM card in slot one).
Overview 5
Overview
Positioning Your RSGu3502 for Optimal Wireless Performance
Review the guidelines below before deciding where to place your RSGu3502 in order to achieve the best
wireless performance:
• Connect at least one computer through a wired Ethernet connection.
• Placing your RSGu3502 in the physical center of your network is best, because its antenna sends out signals in all
directions.
• Placing the RSGu3502 in a higher location, such as on top of a cabinet, helps disperse the signal cleanly , especially
to upper floors.
• If possible, position your RSGu3502 in direct line of sight with other home network devices using
a wireless connection.
• Avoid placing the RSGu3502 next to large, solid objects like computer cases, monitors, walls, fireplaces, etc. This
helps the signal penetrate more cleanly.
• Other wireless devices, such as televisions, radios, microwaves, or 2.4 GHz cordless telephones, can interfere with
the signal. Keep these devices away from the RSGu3502.
• Mirrors, especially those that are silver-coated, can reduce transmission performance.
6Overview
Anti-Fraud Protection Information
Anti-Fraud Protection Information
To prevent the RSGu3502 Residential Gateway and/or your Subscriber Identity Module (SIM) Card from
being stolen and reused, please incorporate the security options listed below:
If your device is stolen
Immediately notify your service provider if the RSGu3502 is stolen.
SIM Fraud Control
Your service provider will give you a PIN that you are prompted to enter at every power-up. The SIM PIN is
enabled when you purchase your RSGu3502.
To enter you SIM PIN, first make sure your telephone is connected:
1 Power up your residential gateway.
2 Wait for your handset to ring.
3 Pick up the telephone handset. You will hear a stutter tone.
4 Enter you SIM PIN. If you enter the incorrect PIN you will hear the stutter tone again.
5 Listen for a dial tone. When you hear the dial tone, you have completed the validation process.
!
CAUTION:
After two incorrect PIN entries, the system hangs up and blocks the SIM PIN. Contact
your service provider for additional assistance.
Anti-Fraud Protection Information 7
Anti-Fraud Protection Information
Use this space to keep your PIN information
8 Anti-Fraud Protection Information
Connecting Your RSGu3502
NOTES: At least one computer on your network must be connected to the RSGu3502 using an Ethernet cable. Also, to prevent damage, only insert your SIM card with the power off.
1 Shut down your computer and unplug your
cable or DSL modem power cord.
2 Disconnect your computer from the modem.
Do not disconnect your modem from the cable
or phone line that provides your Internet
RSGu3502
connection.
3 Connect one end of the blue Ethernet cable to
the Ethernet port on your modem. Plug the
other end to the blue Ethernet port on the rear
panel of your residential gateway.
Power
Four-Port
Ethernet Router
Cable or
DSL Modem
4 Connect one end of the yellow Ethernet cable
to the yellow Ethernet port on your residential
gateway, and the other end of the cable to the
Phone
Phone
port on your computer.
5 Open the SIM slot and insert your card. (Note:
Remove SIM card cover Insert SIM card
Internet
Place your SIM card and telephone in the
corresponding ports (SIM Port 1:Phone1/SIM
Port2:Phone2). Replace the door.
6 Connect a landline telephone.
7 Plug your cable or DSL modem back into an electrical outlet.
8 Connect the power adapter to the Power port on the rear panel of the RSG, and plug the other end into
an electrical outlet.
Connecting Your RSGu3502 9
Connecting Your RSGu3502
9 Turn on your computer. The Ethernet light on the RSGu3502 front panel should light.
10 Test your connection. Open a web browser and enter any website address (you can try
www.motorola.com). If you have DSL, you will need to enter your Username and Password (“WAN
Setup for PPPoE (DSL)” on page 17). If you can access the site, you have successfully installed your
residential gateway.
11 Repeat step four to connect additional devices using Ethernet cables.
Troubleshooting RSGu3502 Connections
If your test (STEP 10) is not successful, and you connect to the Internet using a:
Cable Modem — Turn your cable modem off again for at least 10 minutes. If this does not correct your prob-
lem, you may need to register your RSGu3502 with your cable provider. Please contact them to update your
information. Be sure to have the WAN MAC ID (located on the bottom of the RSGu3502) available.
DSL Modem — You may need to set the PPPoE configurations.
1 Open a web browser from a computer connected to one of the RSGu3502 Ethernet ports.
2 Ty p e http://192.168.15.1 in the address field and press ENTER to access the sign in window.
3 Ty p e router in the Username and Password fields (the default is router for both fields).
4 Click SETUP (located on the top menu bar), and then click on WAN Configuration (located on menu bar
at the left side of the page).
10 Connecting Your RSGu3502
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