ARRIS HPL000W Users Manual
HomePortal
user’s guide
Model 1500CW
Notice to Users
©2000 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without
prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN
AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE,
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE
USE THEREOF.
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described
herein is governed by the terms of a separate user license agreement.
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information.
Financial services may require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, and HomePortal are trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners.
___________________________________________________________________________________________________________________________
Owner’s Record
The serial number is located on the bottom of your 2Wire HomePortal. Record the serial number in the space provided here
and refer to it when you call Customer Care.
Serial Number:__________________________
Safety Information
• To prevent fire or shock hazard, do not expose your HomePortal to rain or moisture.
• To avoid electrical shock, do not open the HomePortal. Refer servicing to qualified personnel only.
• Never install modem or telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the network
interface.
• Use caution when installing or modifying telephone lines.
• Avoid using your modem during an electrical storm.
• Do not use your modem or a telephone to report a gas leak in the vicinity of the leak.
• A socket outlet should be as close as possible to the unit and easily accessible.
Part Number 5100-000058-000 Rev A
About this guide
This guide is designed to help you quickly install the HomePortal and your
HomePortal network. It introduces you to the features of the HomePortal and
guides you through the installation process. After installation, you can access the
most current and detailed version of this guide online by selecting
HomePortal Monitor or in the home console.
The HomePortal User’s Guide is organized as follows:
Chapter 1 Introduction
Acquaints you with the benefits of the HomePortal, describes how to find your
HomePortal Key Code, and helps you plan your home network.
Chapter 2 Installing the HomePortal hardware
Shows you how to physically install the HomePortal and describes the five ways
you can connect your first computer to the HomePortal network.
Chapter 3 Installing the HomePortal software
Describes how to launch the HomePortal Setup Wizard on Windows and
Macintosh computers.
Help
in the
Chapter 4 Adding computers to your network
Shows you the five ways you can add computers to your network.
Chapter 5 Using HomePortal Monitor
Provides an overview of the HomePortal Monitor. This chapter familiarizes you
with the Monitor’s components and shows you how to get the most from your
home network experience.
Chapter 6 Using network-enabled games and applications
Provides instructions for playing network-enabled games and applications.
About this guide
Chapter 7 Glossary
Gives you brief definitions of some of the networking terms used in this guide.
Chapter 8 Frequently asked questions
Answers questions often asked about the HomePortal, home networking in
general, and phoneline networking.
Chapter 9 Troubleshooting
Provides tips for solving problems that may occur when installing the HomePortal
and connecting to the Internet.
Chapter 10 Contacting 2Wire Customer Care
Provides contact information for 2Wire Customer Care.
Index
At the end, you’ll find an index so you can quickly find information in this guide.
Chapter 1: Introduction
Welcome to the HomePortal .................................................................................... 1-1
Features ......................................................................................................... 1-1
Before you begin ..................................................................................................... 1-2
Locating and recording your HomePortal Key Code ...................................... 1-2
Check your computers .................................................................................... 1-2
Remove conflicting applications ..................................................................... 1-3
Plan your home network ................................................................................. 1-4
Getting started ......................................................................................................... 1-6
Chapter 2: Installing HomePortal hardware
Choice 1: Computer with Ethernet connection ........................................................ 2-3
Choice 2: Windows 98 SE, ME, or 2000 computer with USB port .......................... 2-5
Choice 3: Computer with HomePNA connection ................................................... 2-10
Choice 4: Computer with Wireless Ethernet connection ....................................... 2-12
Choice 5: Network with Ethernet hub/switch ......................................................... 2-14
Contents
Chapter 3: Installing HomePortal software
The Setup Wizard on Windows ............................................................................... 3-1
The Setup Wizard on Macintosh ............................................................................. 3-2
Chapter 4: Adding computers to your network
Choice 1: Computers with HomePNA connection ................................................... 4-2
Choice 2: Computers with Wireless Ethernet connection ........................................ 4-3
Choice 3: Network with Ethernet hub/switch ........................................................... 4-4
Choice 4: Computer with Ethernet connection ........................................................ 4-5
Choice 5: Windows 98 SE, ME, or 2000 computer with USB port .......................... 4-6
Chapter 5: Using HomePortal Monitor
HomePortal Monitor tools ........................................................................................ 5-1
Launch your HomePortal default page ........................................................... 5-1
View home network information ..................................................................... 5-2
Change mobile computer location .................................................................. 5-2
Contents
Share files and printers (available on Windows 95, 98, and ME) ................... 5-2
Rename your computer .................................................................................. 5-2
Check for HomePortal upgrades .................................................................... 5-3
Make HomePortal your default Web page ...................................................... 5-3
Refresh your home network connection(s) ..................................................... 5-3
Choose to be notified of connection problems ............................................... 5-3
Troubleshoot ................................................................................................... 5-3
Get help using HomePortal ............................................................................ 5-3
Chapter 6: Using network-enabled games and applications
Playing games with other players in your home ...................................................... 6-2
Chapter 7: Glossary
Additional resources ................................................................................................ 7-2
Chapter 8: Frequently asked questions
Frequently asked questions about networking ........................................................ 8-1
Frequently asked questions about HomePortal ....................................................... 8-3
Frequently asked questions about HomePNA ......................................................... 8-6
Chapter 9: Troubleshooting HomePortal
Troubleshooting installation ..................................................................................... 9-1
Troubleshooting Internet connection ....................................................................... 9-8
Troubleshooting home networking ........................................................................... 9-8
Chapter 10: Contacting 2Wire Customer Care
Web support .......................................................................................................... 10-1
Email support ......................................................................................................... 10-1
Toll-free 24 x 7 telephone and fax support ............................................................ 10-1
Feedback ............................................................................................................... 10-1
Welcome to the HomePortal
The HomePortal securely delivers rich content from the Internet through a
broadband connection and distributes it to multiple simultaneous users within the
home. This means that you can share one high-speed Internet connection with all
of your computers simultaneously. The HomePortal also makes it easy to share
files and printers between all of your Windows computers.
Features
Simplicity
The HomePortal comes with friendly installation tools to make setting up your
home network easy, and the HomePortal is as easy to use as browsing the Web.
Speed
The HomePortal enables high-speed, always-connected Internet access to multiple
computers.
Chapter 1
1Introduction
Sharing
The HomePortal allows every member of your household to use the Internet
simultaneously. The HomePortal also makes it easy to share printers, MP3
players, Internet radios, game consoles and other Internet devices.
Security
The HomePortal includes business-grade security features such as firewall and
denial of service attack protection to block hackers from accessing your
computers and private files.
1-1
Chapter 1: Introduction
Before you begin
Before you install the HomePortal, you need to arrange and prepare your home
network. A home network connects the computers and Internet devices in your
home. These computers are connected by way of wires such as the phone wires
already in your home or by way of wireless.
Locating and recording your HomePortal Key Code
On the back of the HomePortal packaging, locate the HomePortal Key Code label.
Use the blank form below to record your Key Code. You will need to have this
Key Code handy when you are installing the HomePortal software on your first
computer, and you may need it if you ever have to reinstall the HomePortal
software.
Note: If your HomePortal packaging does not have a Key Code label, you
may obtain an activation Key Code on the 2Wire Web site:
http://www.2wire.com/keycode. Or your service provider may have provided
your Key Code by other means.
Check your computers
Each computer you connect to your HomePortal network must have:
• Windows 95, Windows 98, Windows ME, Windows NT 4.0 with Service Pack
6, Windows 2000, or Mac OS 8.5 or higher. You must have administrator
privileges on Windows NT and Windows 2000.
Note: If you would like to use the HomePortal with computers running other
operating systems, see “Does the HomePortal work with Linux, FreeBSD, and
other operating systems?” on page 8-4.
• CD-ROM drive. If one or more of the computers on your home network does
not have a CD-ROM drive, see “One of my computers doesn’t have a CDROM drive.” on page 9-4.
1-2
Chapter 1: Introduction
• At least 5 MB available disk space if the computer has an up-to-date Web
browser installed (see below), or 150 MB available disk space if it does not.
• A screen resolution of at least 800 x 600 pixels.
• One of the following Web browsers:
−
Windows: Internet Explorer 5.0 and higher or Netscape Navigator 4.7 and
higher.
−
Macintosh: Internet Explorer 4.51 and 5.1 or Netscape Navigator 4.74
and higher.
Note: 2Wire provides a current Windows Web browser on the HomePortal
Setup Wizard CD. If one or more of your Windows computers does not have a
current Web browser, the Setup Wizard provides an opportunity to install one.
• One of the following network interfaces:
−
Ethernet adapter.
−
HomePNA adapter.
−
Wireless Ethernet adapter (IEEE 802.11b).
−
USB port on the computer. (Only one Windows 98 SE, Windows ME, or
Windows 2000 PC can be networked via USB. USB port/HomePortal
connection is not available for Macintosh, Windows 95, or Windows NT.)
Note: To learn how to determine whether your system meets the network
interface requirement, see “Troubleshooting installation” on page 9-1.
Remove conflicting applications
It could be that you, a family member, or a DSL service provider has installed
networking software on your computer. This software is no longer necessary when
you have the HomePortal and it may prevent successful installation of the
HomePortal.
Conflicting applications include 3Com HomeClick, Microsoft Internet
Connection Sharing, Intel Anypoint ISS, or proxy software such as WinGate,
Sygate, and similar programs. If you have any of these applications on your
computers, you should uninstall them before installing the HomePortal.
1-3
Chapter 1: Introduction
Windows provides two methods for uninstalling software. The method you use
depends on the type of software you are uninstalling. Consult the documentation
of the conflicting software for complete uninstallation instruction, or use the
following instructions as a guideline.
Method 1 on Windows:
1.
From the Start menu, select
Settings > Control Panel
.
2.
Double-click
3.
From the list of programs, select the networking software and click
Remove
4.
Click
Yes
Add/Remove Programs
.
.
to confirm that you want to remove the program and all of its
Add/
components.
Method 2 on Windows:
1.
From the Start menu, select
2.
From the list of programs, select the networking software.
3.
From the submenu, select
4.
Click
Yes
to confirm that you want to remove the program and all of its
Programs
Uninstall
.
.
components.
Uninstalling conflicting networking software on Macintosh:
1.
Locate the CD and insert it in the CD-ROM drive.
2.
Double-click to open the icon that appears on your desktop.
3.
Choose
Uninstall
.
If you cannot locate the CD, you may need to contact your service provider or the
manufacturer of the conflicting application for instructions on uninstalling the
software.
Plan your home network
The following diagram shows some recommended locations and connection types
for the HomePortal and your computers. Below the diagram we explain why
1-4
Chapter 1: Introduction
pairing these locations with these connection types makes sense in a home
network.
Study/home office
Place the HomePortal in a visible, easily accessible location near a power outlet,
phone jack, and a computer. If your office computer has Windows 98 SE, ME, or
2000, we recommend connecting it via USB. For two computers, consider USB
and Ethernet. If you have multiple computers requiring Ethernet, we recommend
using an Ethernet hub (10/100 Mbps) to connect the computers to the
HomePortal.
1-5
Chapter 1: Introduction
Kitchen
With limited counter space, web pads or notebook computers may be your best
choice in the kitchen. We recommend using a 2Wire PC Port USB HomePNA
adapter to connect via phoneline or using a wireless connection.
Bedrooms
We recommend using a 2Wire PC Port USB HomePNA adapter to connect via
phoneline because bedrooms are likely to have phone jacks, making phoneline
networking convenient.
Common living areas
We recommend connecting via phoneline because common living areas are likely
to have phone jacks making phoneline networking convenient. Or you may want
to connect via wireless to minimize cabling.
Getting started
Make sure your package includes the items shown here.
1-6
Note: The cables are included for your convenience. Your home network may
not require all of the included cables.
Chapter 1: Introduction
1-7
Chapter 1: Introduction
1-8
Chapter 2
2Installing HomePortal hardware
Important: Read this page.
With HomePortal you can use a combination of connectivity methods within your
home network. Some of your computers can be networked by way of phoneline
networking (HomePNA) by using your existing phoneline, some by way of
wireless, some by Ethernet, and one Windows 98 SE, Millenium, or 2000
computer by way of USB.
Assuming the first computer you are connecting to the HomePortal is located near
the HomePortal, you may wish to connect it using Ethernet or USB.
To install the HomePortal hardware:
1.
Choose a computer to begin the installation.
The first computer you connect to your home network should be near your
DSL service wall jack, a telephone jack, and the HomePortal.
2.
Choose a connection type.
To add your first computer to the HomePortal network, choose one of the
following five connection types:
Connection Type Go to...
Choice 1:
Computer with Ethernet card (no hub) page 2-3
Choice 2:
Windows 98 SE, ME, or 2000 computer with USB
page 2-5
Port
2-1
Chapter 2: Installing HomePortal hardware
Choice 3:
Computer with HomePNA adapter page 2-10
Choice 4:
Computer with Wireless Ethernet card page 2-12
Choice 5:
Network with Ethernet hub page 2-14
Note: If you are not sure whether your computer has one of these options, see
“Troubleshooting installation” on page 9-1.
2-2
Chapter 2: Installing HomePortal hardware
Choice 1: Computer with Ethernet connection
To connect your computer to the HomePortal via Ethernet:
1.
Verify the computer has an Ethernet card.
If you are not sure whether your computer has an Ethernet card, see
“Troubleshooting installation” on page 9-1.
2.
Making sure the round connector is lined up correctly, plug the black AC
power adapter into the HomePortal
POWER
port (bottom plug) and then
plug the other end into an electrical outlet.
The green Power light on the front of the HomePortal should come on.
3.
page 8-1Recommended: If any of the computers in your home today or in
the future will connect to your home network via HomePNA, connect the
included light-gray telephone cable from the HomePortal
LINE
port (top
plug) to the telephone jack (should have dial tone).
4.
Connect the other included light-gray telephone cable from the
HomePortal
DSL
port (2nd plug from top) to the DSL service wall jack.
This connects the HomePortal’s internal DSL modem to your DSL service
provider. If you already have an external DSL modem, you no longer need to
use it.
2-3
Chapter 2: Installing HomePortal hardware
Note: The DSL service wall jack is a special jack set up during installation of
DSL service. It is not a regular phone jack and should not have a dial tone.
One way to verify that you are connecting to the correct wall jack is to attach
a telephone to the jack and then listen for a dial tone. If you do not hear a dial
tone through the handset, this is the correct wall jack to connect to the
HomePortal
DSL port.
Note: If your telephone jack is already in use, you can use the included Yadapter to share it with the HomePortal. See page 8-1.
5.
Connect the included dark-gray Ethernet cable from the HomePortal
LOCAL ETHERNET
port (3rd plug from top) to your computer’s Ethernet
port.
6.
Power on your computer and after your computer has completely started,
verify the top and bottom indicator lights on the front of the HomePortal
are green.
2-4
If the
POWER
HOME NETWORK
and
lights are lit green, the HomePortal is
now connected to your computer and the telephone line that runs throughout
your home.
If they are not lit green, see “Checking indicator lights” on page 9-2.
Note: After installing the HomePortal software, the
BROADBAND LINK
indicator light will also turn green.
7.
Go to “Installing HomePortal software” on page 3-1.
Chapter 2: Installing HomePortal hardware
Choice 2: Windows 98 SE, ME, or 2000 computer
with USB port
Note: In a HomePortal network, only one Windows 98 SE, Windows ME, or
Windows 2000 computer can be connected via USB. USB/HomePortal
connectivity is not available for Macintosh, Windows 95, or Windows NT.
To connect your computer to the HomePortal via USB:
1.
Making sure the round connector is lined up correctly, plug the black AC
power adapter into the HomePortal
POWER
port (bottom plug) and then
plug the other end into an electrical outlet.
The green Power light on the front of the HomePortal should come on.
2.
Connect the ivory-colored USB cable from the HomePortal
plug from bottom)
3.
page 8-1Recommended: If any of the computers in your home today or in
to your computer’s USB port.
PC
port (2nd
the future will connect to your home network via HomePNA, connect the
included light-gray telephone cable from the HomePortal
plug) to the telephone jack
(should have dial tone).
LINE
port (top
2-5
Chapter 2: Installing HomePortal hardware
4.
Connect the other included light-gray telephone cable from the
HomePortal
DSL
port (2nd plug from top) to the DSL service wall jack.
This connects the HomePortal’s internal DSL modem to your DSL service
provider. If you already have an external DSL modem, you no longer need to
use it.
Note: The DSL service wall jack is a special jack set up during installation of
DSL service. It is not a regular phone jack and should not have a dial tone.
One way to verify that you are connecting to the correct wall jack is to attach
a telephone to the jack and then listen for a dial tone. If you do not hear a dial
tone through the handset, this is the correct wall jack to connect to the
DSL
HomePortal
port.
Note: If your telephone jack is already in use, you can use the included Yadapter to share it with the HomePortal, as shown on page 8-1.
5.
Power on your computer.
Note: The following screens may vary somewhat on Windows ME and
Windows 2000.
2-6
−
The Add New Hardware Wizard appears. Click
−
Search for best driver for your device
Select
Next
. Click
to continue.
Next
to continue.
Chapter 2: Installing HomePortal hardware
−
Place the HomePortal Setup Wizard CD in the CD-ROM tray, and then
select
CD-ROM drive
. Click
Next
to continue.
−
The updated driver
Select
. Click
Next
to continue.
2-7
Chapter 2: Installing HomePortal hardware
−
Click
Next
to continue.
2-8
Chapter 2: Installing HomePortal hardware
Note: If asked to insert your Windows CD, please do so and follow on-screen
instructions. If you don’t have your Windows CD handy, try the following
options for locating the driver:
C:\WINDOWS\options\cabs
C:\Windows
C:\Windows\system
D:\Win98
−
−
Finish
Click
.
Remove the CD from the CD-ROM tray, and then click
computer.
Yes
to restart your
2-9
Chapter 2: Installing HomePortal hardware
6.
After your computer has completely restarted, verify the top and bottom
indicator lights on the front of the HomePortal are green.
If the
POWER
HOME NETWORK
and
lights are lit green, the HomePortal is
now connected to your computer and the telephone line that runs throughout
your home.
If they are not lit green, see “Checking indicator lights” on page 9-2.
Note: After installing the HomePortal software, the
BROADBAND LINK
indicator light will also turn green.
7.
Go to “Installing HomePortal software” on page 3-1.
Choice 3: Computer with HomePNA connection
2-10
To connect your computer to the HomePortal via HomePNA:
1.
Verify the computer has a HomePNA adapter.
You can order HomePNA adapters from 2Wire (2Wire PC Port Phoneline 10
Mbps USB Adapter).
Note: If you are not sure whether your computer has a HomePNA adapter, see
“Troubleshooting installation” on page 9-1.
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