ARRIS HDUDTA User Manual
XFINITY® TV
UNIVERSAL DIGITAL TRANSPORT ADAPTER
User Guide
UDTA USER SIK 1011.indd 1 9/7/11 1:15 PM
Contents
3 Welcome to XFINITY® TV
4 Using Your Remote Control
5 Troubleshooting and FAQs
6 The Comcast Customer Guarantee
7 How to Read Your Bill
8-10 Universal Digital Transport Adapter Connections
11 Universal Digital Transport Adapter Activation
UDTA USER SIK 1011.indd 2 9/7/11 1:15 PM
Welcome to XFINITY® TV
What You Need to Know
We’re enhancing our network so you will have access to a new level of entertainment so you can enjoy it your
way. To enjoy the great benefits of this enhancement, you need the right digital equipment on each of your
TVs — like a Digital Set‑Top Box or this Universal Digital Transport Adapter (uDTA).
With this uDTA, you’ll receive:
• Crisp digital picture and sound.
• Your current channels, plus access to additional channels.
XFINITY® reinvents entertainment so you can enjoy it your way.
What You Need to Do
To keep receiving the channels you’re used to, you’ll need to make sure that every T V in your home is equipped
with one of our all‑digital devices (either a uDTA, like the one in this kit, or a Digital Set‑Top Box).
Every TV Will Need One Device
Digital Set-Top Box Universal Digital Transport Adapter (uDTA)
A Digital Set-Top Box will
allow you to receive the channels
you currently have, as well as
On Demand programming and our
on‑screen
channel guide.
Living Room
Digital Set‑Top Box
A uDTA (like the one in this
kit) will allow you to receive the
channels you currently have
in an all‑digital format. It will
not display
On Demand
programming.
Bedroom
uDTA only
If you currently have one of our Analog Cable Boxes, you’ll need to replace it with either a uDTA or a Digital
Set‑Top Box. If you’re not sure what type of cable box you currently have, or have any questions related to your
uDTA, please visit comcast.com/digitalnow for more information.
XFINITY service not available in all areas. Not all services available with all XFINITY packages. Comparisons to Comcast’s offerings prior to
recent network upgrades. On Demand selections subject to charge indicated at time of purchase. Compatible devices required for Mobile App
features. Airtime charges may apply. Check with your carrier.
3
UDTA USER SIK 1011.indd 3 9/7/11 1:15 PM
Using Your Remote Control
TV POWER: Turns on or off your T V.
ALL POWER: One button to turn on or off both the TV and
set‑top box.
VOL +/VOL - : Turns the volume up and down on the uDTA or
Digital Set‑Top Box. After your remote is programmed, these
keys operate the TV’s volume control.
CHAN / : Selects the next higher or lower channel.
MUTE: Turns the sound on or off.
VIDEO CONTROLS: Controls On Demand or DVR viewing —
play, pause, fast‑forward, rewind, exit and stop.
REPLAY: Jumps back 15 seconds within an On Demand or DVR
program.
REC: Records content currently being viewed.
NOTE : Some features above require a DVR Set-Top Box and/or
access to On Demand programming.
XFINITY/MENU: Enters the on‑screen guide menus.
GUIDE: Shortcut to TV Listings.
OK: Selects the highlighted item within the guide.
LAST: Returns to the previous channel or guide screen.
INFO: Provides a description of a program.
EXIT/STOP: Exits guide screens and returns you to TV viewing.
SETUP: Programs your remote control to your TV, Digital Set‑
Top Box or uDTA.
A,B,C,D: Context sensitive control keys used in advanced
setups.
NOTE : Features above require an on-screen programming guide
not available with all devices.
KEYPAD (0-9): Select the channel you want to view (e.g., 0‑9,
or 0‑2‑6) .
Your remote may vary slightly from the one pictured here, but the basic functions should remain the same. Some features require your remote to
be programmed for operation and may not be available in all areas.
4
UDTA USER SIK 1011.indd 4 9/7/11 1:15 PM
Troubleshooting and FAQs
What do I do if the rem ote control does not work?
• Make sure the batteries are inserted correctly.
• Make sure your remote can “see” the front of the uDTA or refer to the Remote Control User’s Guide for
instructions on “pairing” your remote to the uDTA.
If there is no light illuminated on the front of the uDTA:
• Make sure the power cord is attached to the uDTA and plugged into a live electrical outlet.
If there is no picture on the TV and the light on the uDTA is blinking:
• Make sure you have contacted Comcast to activate the uDTA.
• Wait a few minutes. If the light is still blinking, call Comcast at 1-888-634-4434.
If there is no picture on the TV and the light on the uDTA is solid:
• Make sure the TV and uDTA are both set to the same channel (both 3, or both 4).
• Try switching the T V and uDTA to the other channel (3 or 4).
• If you’re also connected to a VCR, make sure the VCR is turned on.
• Make sure the uDTA is connected directly to the cable wall outlet.
• Make sure all the cables are rmly connected.
Which cable should I use to connect my uDTA to my TV (HDMI vs. Coax)?
• Your uDTA can be operated in standard-denition or in high-denition (HD service required).
• For high-denition viewing, you would use the HDMI cable (refer to the HDMI cable connection diagram on
page 8).
• For standard-denition viewing, you will need to use the coax cable connection (refer to the coax cable
connection diagram on page 9).
Why do I see black bars on the sides of my TV screen?
• There may be several reasons that you are seeing black bars on your TV. Here are the most common:
Check the screen size settings on your TV (refer to the TV user guide/owner’s manual to make sure that it
is in the 16x9 mode).
If you do not subscribe to our HD service, you will not be able to view HD channels and may see the black
bars on the sides of your T V indicating that the picture is in standard‑definition.
Check the channel guide to see if the channel is delivered in HD.
I have HD — why can’t I see HD picture?
• Make sure you are using the HDMI cable included with your kit and that it is connected to the HDMI input on
your TV and HDMI output on your uDTA.
• Make sure your TV input source is set to HDMI (refer to T V menu or user guide for instructions on how to
change the TV input).
Is my remote control a universal remote?
• The remote supplied with your uDTA will control your TV and uDTA. It will not control other equipment, such
as DVD players or recorders, or VCRs.
If you need additional support, go to comcast.com/digitalnow or call 1-888-634-4434.
5
UDTA USER SIK 1011.indd 5 9/7/11 1:15 PM
The Comcast Customer Guarantee
1
2
3
4
6
5
7
8
9
How to Read Your Bill
1
“One-Stop-Shop” Box
Important information, such as your account number, amount
due and date due.
2
Contact Us
Chat and email support are available 24/7.
3
Monthly Statement Summary
Your payments and new charges.
4
New Charges Summary
A breakdown of your new charges for the current billing period.
5
News From Comcast
Important information about your account, products and
services.
6
Savings Information
If you are taking advantage of our promotions and discounts,
we will show you how much you are saving.
7
Payment Coupon
Simply tear it off and mail it in with your check or money order.
Or go to comcast.com and sign up for automatic payments.
8
Service Details
Details of all new charges for the current billing period.
9
Partial Month Charges and Credits
If you add, change or remove a service during your billing cycle,
any partial month charges or credits are here, along with a
brief description of what changed.
YOUR COMCAST BILL AND PAPERLESS OPTIONS WITH
Receiving Your Bill
Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received
and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s
Ecobill
®
process by simply going to comcast.com/ecobill and signing up.
Understanding Your Bill
View the diagram below to view the key features of your Comcast bill.
Understanding Your Payment Options
• Gotocomcast.com/ecobilltosetuparecurringpaymentfromyourbankaccount.Orchoosefromother
one-time payment options, all without paper or stamps!
• Useyourbankorcreditunion’swebsitetopayyourbilldirectlyfromyourbankaccount.Inmanycases,you
can also view your Comcast bill summary from your bank’s website.
• Mailyourpaymentusingthepre-addressedreturnenvelopeorbringyourpaymentintoourofce.
Please remit your payments before the due date. Payments received after this date are subject to a late
payment fee. Visit comcast.com/welcome for 24/7 online support or call 1-800-XFINITY.
Actual bill may vary slightly.
THE COMCAST CUSTOMER GUARANTEE
Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to
customers across America with our video, high-speed Internet, phone and online services. We push the
boundaries of innovation and creativity because we want to exceed our customer’s expectations. We are
committed to providing Comcast customers with a consistently superior customer experience. If for any
reason something goes wrong, we will work to resolve the issue quickly and as professionally as we can.
We make the following guarantees to our customers:
• We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services.
If you’re not satisfied with your video, voice or high-speed service and wish to cancel for any reason, you can
do so in the first 30 days and get your money back. Simply return all equipment in good working order and
we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard
installation.
• We will always be on time within your appointment window or we’ll credit you $20 or give you a
free premium channel for three months. As a courtesy, we will call you before we arrive at your home.
And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give
you a free premium channel for three months.*
• We will resolve routine issues in one visit or we’ll credit you $20 or give you a free premium
channel for three months. After the first visit to your home, if we do not satisfactorily complete
installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for
three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment
or network problem.*
• We will treat you and your home with courtesy and respect. Our technicians will display their
Comcast identification clearly when they arrive at your home. They will be trained and equipped to
complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and
knowledgeable when you contact us.
• We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. You can
contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways:
Online via Ask Comcast
Live Chat online with a Comcast technician
Online Community Forum
Send us an email and receive a response within 24 hours
• We will offer easy-to-understand packages and provide you with a clear bill. Our packages are
designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for
you. We aim for the same clarity with our bills. You can view your monthly statement and service details
anytime by visiting xfinity.com.
• We will continually offer the best and most video choices. We’re working hard to bring more
choices to our customers instantaneously by using the full power of our advanced private fiber network
and decades of television experience. We will use On Demand to bring you dramatically more content
choices, including more movies, more sports, more kids programs, more network TV shows and more HD
than anyone else.
Every Comcast employee is dedicated to meeting the commitments above and to exceeding
your expectations. We are working very hard to serve our customers better and listen
carefully to their feedback. If you have any thoughts or ideas about this Guarantee
or about your experience with us, we invite you to share your feedback with us by
visiting xfinity.com.
*$25 credit provided in Comcast systems in Illinois.
6
UDTA USER SIK 1011.indd 6 9/7/11 1:15 PM
Loading...