ARRIS GWM Users Manual

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TG852

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Tel 1

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Tel 2

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Front Panel

The front of the Telephony Gateway has the following indicators:

ECA

G I

A Battery: indicates the battery status.

B Tel 2: indicates the status of telephone line 2.

C Tel 1: indicates the status of telephone line 1.

D Secure: indicates Wireless Protected Setup (WPS) is active.

E WiFi: indicates the status of the wireless LAN.

F Ethernet: indicates Ethernet connectivity between the Telephony Gateway

and computers.

G Online: indicates internet data transmission status.

D F H J

H US: indicates upstream connectivity.

I DS: indicates downstream connectivity.

J Power: indicates whether AC power is available to the unit.

Rear Panel

The rear of the Telephony Gateway has the following connectors and controls:

A WPS button: begins associating the Telephony Gateway with a wireless de-

vice.

B Reset button: resets the Telephony Gateway as if you power cycled the unit.

Use a pointed non-metallic object to press this button.

C USB: USB host connector - future support for external USB devices

D Telephone 1/2: connector for the ﬁrst phone line (or both lines of a 2-line

phone).

E Telephone 2: connector for the second phone line.

F Ethernet (1 - 4): connectors for use with a computer LAN port.

G Cable: connector for the coaxial cable.

H Power: connector for the power cord.

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Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your Telephony Gateway:

• Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required.

• Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (re duces) the signal available to the Telephony Gateway. A large number of split ters can slow down the Internet connection and even affect your telephone service.

• Can you easily run cables between the Telephony Gateway’s location and the phones?

• If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateway’s location and those devices?

• If you want to mount the Telephony Gateway on a wall, does the location pro vide a solid surface for secure attachment? For best results when mounting the Telephony Gateway on drywall, position the Telephony Gateway so at least one of the screws are fastened to a stud. This may prevent the Telephony Gateway from pulling out of the wall in the future.

• If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.

• How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below.

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Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Increases range: • Raising the unit above the devices (for example, in-

stalling the Telephony Gateway in the upper ﬂoor of a multi-story dwelling)

• Adding wireless hubs in a bridge (WDS) network

Decreases range: • Lowering the unit below the devices (for example, in-

stalling the Telephony Gateway in a basement)

• Metal or concrete walls between the Telephony Gateway and other devices

• Large metal appliances, aquariums, or metal cabinets between the Telephony Gateway and other devices

• Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks)

Note: Note that decreasing the range of your wireless network may be bene-

ﬁcial, as long as the decreased range is sufﬁcient for your needs. By limiting your network’s range, you reduce interference with other networks and make it harder for unwant ed users to ﬁnd and connect to your network.

Note: Setting the trasmit power level to High increases the range. Setting it

to Medium or Low decreases the range proportionately.

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Mounting the Telephony Gateway

You can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Gateway with the indicators facing upward (vertical) or to the side (horizontal).

Tools and Materials

Step 1

Step 3

Step 2

Step 4

For wall-mounted installations, make sure you have the following tools and materials before proceeding:

• for mounting on drywall: Two 1/4” (6mm) drywall anchors and a drill with 1/4” (6mm) bit (not included)

• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self tapping screws (not included)

• screwdriver (ﬂat-blade or Phillips, depending on what kind of screws you use)

• wall-mount template (included)

• transparent tape: for temporarily securing the mounting template to the wall (not included)

Location

Always position the Telephony Gateway:

• within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords.

• near a cable outlet (to avoid long cable runs).

Instructions

Wall-mounting instructions

Note: When mounting the Telephony Gateway on drywall, try to position the

Telephony Gateway so at least one of the screws is fastened to a stud. This may prevent the Telephony Gateway from pulling out of the wall in the future. To prevent overheating of the Telephony Gateway, do not block the ventilation holes on the sides of the unit.

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1 Position the mounting template on the surface where you intend to mount

2 Drill holes through the template in the speciﬁed locations for the mounting

3 If using drywall anchors, set them into the wall. Then, drive the screws into

4 Orient the Telephony Gateway with the indicator lights facing up or right, as

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the Telephony Gateway and secure in place with transparent tape.

screws. After drilling holes, remove the template from the surface.

the wall leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws.

desired. Slip both mounting slots (in the back of the Telephony Gateway) over the screws, then slide the case down until the narrow end of the keyhole slot contacts the screw shaft.

5 Proceed to Connecting the Telephony Gateway

Desktop mounting instructions

1 Position the Telephony Gateway so that:

• air ﬂows freely around it

• the back faces the nearest wall

• it will not fall to the ﬂoor if bumped or moved

• the ventilation holes on the side of the unit are not blocked.

2 Proceed to Connecting the Telephony Gateway

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Connecting the Telephony Gateway

WARNING Risk of injury or equipment damage

Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway.

1 Connect one end of the coax cable to the cable outlet or splitter, and the

other end to the Telephony Gateway’s Cable connector (G). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench.

Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway.

2 Insert the plug from the power cord into the Power connector on the back

of the Telephony Gateway (H) and insert the power cord into a convenient AC outlet.

The Power light on the front of the Telephony Gateway lights up, then ﬂashes once (refer to the LED tables shown in Using the Telephony Gateway). See

Troubleshooting

if the Power light does not turn on.

3 Connect one end of the Ethernet cable to any Ethernet port on the back of

the Telephony Gateway, (F) and the other end to the Ethernet port on a com puter, hub, or broadband router.

Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package.

4 Connect one end of the telephone cable to the telephone port on the back

of the Telephony Gateway (D or E). Connect the other end to the telephone.

Note: If you have a phone with two separate lines on a single RJ-14 cord, plug it into the connector labeled “Telephone 1/2”.

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Conﬁguring Your Wireless Connection

The TG852 ships with a basic factory default conﬁguration that should allow you to immediately access the Internet with a wireless connection. If your computer is equipped with a 802.11b/g/n wireless LAN card, you may wish to conﬁgure the Telephony Gateway’s wireless settings.

Note: At a minimum, ARRIS suggests that you conﬁgure the security settings.

Accessing the Conﬁguration Interface

Follow these steps to access the conﬁguration interface. You should have already set up the TG852 as described in Installing and Connecting Your Telephony Gateway

1 Use the connection utility for your operating system to connect to the wire-

less LAN arris_xxxx,where “xxxx” is the last four digits of the Telephony Gateway’s WLAN MAC address.

Note: This is the Telephony Gateway’s factory default SSID. The WLAN MAC address can be found on the product label on the Telephony Gateway.

2 In your web browser, open the page http://192.168.2.1/ to access the

wireless router setup.

The Login screen displays.

Note: The Telephony Gateway ships with no password conﬁgured. When you log in for the ﬁrst time, leave the Password ﬁeld blank.

3 Click the Apply button to log in.

The System Basic Setup screen displays.

4 Use the online help information to set conﬁguration parameters as required.

Note: Most conﬁguration parameters that you may want to set can be accessed

on the System Basic Setup screen, including the security mode and setting a system password.

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Conﬁguring Your Ethernet Connection

If your computer is equipped with a LAN card providing an Ethernet connection, you may have to conﬁgure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.

Requirements

Make sure you have the following before attempting to conﬁgure your Ethernet connection:

• Computer with:

— one of: Windows 2000, Windows XP, Windows Vista, Windows 7, or

MacOS X

— Ethernet interface

• Ethernet cable (supplied)

• IP address, subnet, gateway, and DNS information for installations not using DHCP

How to use this chapter

The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to conﬁgure your Ethernet connection on your operating system.

• TCP/IP Conﬁguration for Windows 2000

• TCP/IP Conﬁguration for Windows XP

• TCP/IP Conﬁguration for Windows Vista

• TCP/IP Conﬁguration for Windows 7

• TCP/IP Conﬁguration for MacOS X

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TCP/IP Conﬁguration for Windows 2000

Follow these steps to conﬁgure the Ethernet interface on a Windows 2000 operating system.

Note: Dialog boxes shown on your computer may differ slightly from those

shown in this procedure.

1 From the computer, select Start > Settings > Network and Dial-up Con-

nections > Local Area Connection.

2 In the Local Area Connections Properties window, highlight TCP/IP by click-

ing on it one time, then click on Properties.

Note: If your computer has more than one Ethernet card, you may have to

select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window.

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3 Click Obtain an IP address automatically and Obtain DNS server ad-

4 Click OK to accept the new settings, and OK again to close the Conﬁgura-

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dress automatically, then click OK.

tion window.

5 You may have to restart your computer in order for your computer to obtain

a new IP address from the network.

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TCP/IP Conﬁguration for Windows XP

Follow these steps to conﬁgure the Ethernet interface on a Windows XP operating system.

TCP/IPv6 Note: This procedure shows the conﬁguration of TCP/IPv4. TCP/IPv6

is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must ﬁrst install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same conﬁguration example, but select TCP/IPv6 at the appropriate step.

Note: Dialog boxes shown on your computer may differ slightly from those

shown in this procedure.

1 From the computer, select Start > Settings > Control Panel and double-

click Network Connections in the Control Panel.

The Network Connection window displays a list of LAN connections and associated network adapters.

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2 Double-click the local area connection to be used for your device’s network

3 Click Properties.

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connection.

The Local Area Connection Status widow displays.

4 Select TCP/IP by clicking it one time. Then click Properties.

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