Apple 2400 Service manual

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K
Service Source

Color StyleWriter 2400

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Service Source

Basics

Color StyleWriter 2400
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Overview

The Color StyleWriter 2400 is a desktop color bubble­jet printer for personal use. It has various features such as high-speed printing (3 pages per minute), high print quality, printing on plain or coated paper, and a cut sheet feeder.
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The Color StyleWriter 2400 can be configured with either a four-color ink cartridge or a high­performance black ink cartridge. Both of these cartridges can be easily replaced.
Ink Tanks
Note:
The four-color cartridge contains two ink tanks that can be replaced separately. One tank contains black ink and the other tank contains the yellow, cyan, and magenta inks. Each tank can be replaced separately.
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Error LED
Power LED
The Color StyleWriter 2400 has two LEDs that can aid in troubleshooting the printer. See the Troubleshooting chapter for more information.
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Basics Ink Cartridge Identification - 4

Ink Cartridge Identification

Ink Cartridge
Caution:
printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Caution:
print heads from clogging, do not touch or wipe them.
Do not get the
To prevent the
Page 7
Basics Ink Cartridge Identification - 5
Note:
Four-Color
Ink Tank
Black-Only Ink Tank
Two ink cartridges come with the printer. One cartridge is black ink only; the other is a four-color ink cartridge with two ink tanks.
Four-Color
Ink Cartridge
Black-Only
Ink Cartridge
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Basics Ink Cartridge Identification - 6

High-Performance, Black-Only Ink Cartridge

The black ink cartridge contains black ink only. The Service part number for
Black–Only
Ink Cartridge
the black-only cartridge is for service use only. To order a replacement cartridge for a customer, use the finished goods part number (M3240G/A).
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Basics Ink Cartridge Identification - 7
Four-Color
Ink Cartridge
Four-Color
Ink Tank
Black-Only Ink Tank

Four-Color Ink Cartridge

The four-color ink cartridge holds two ink tanks. One tank contains black ink only, and the other tank contains the cyan, magenta, and yellow inks.
The finished goods part number for the black-only tank is M3330G/A. The finished goods part number for the color tank is M3329G/A).
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Specifications
Color StyleWriter 2400
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Specifications Characteristics - 1

Characteristics

Print Methods

Throughput

Print Head

Serial bubble jet ink-on-demand
Up to three pages per minute with the high-performance black
ink cartridge Up to 0.3 page per minute for color Actual speed depends on the documents printed and the Macintosh
used
Four color cartridge: 136 nozzles (vertically-lined) 1 x 64 nozzles for black color 3 x 24 nozzles for yellow, magenta, cyan Black cartridge: 128 nozzles (vertically-lined)
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Specifications Graphics - 2

Graphics

Resolution

360 x 360 dpi color (Rev A and Rev B) 720 x 360 dpi black & white (Rev B)
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Specifications Print Media - 3

Print Media

Paper

Envelopes

Transparencies

Back-Print Film

Plain paper, coated (recommended for color picture output)
Commercial number 10, monarch, and other sizes Capacity: 15 envelopes
Coated transparencies, most ink jet transparencies Capacity: 20 sheets
Letter, A4 For superior graphics and imaging results, premium paper and back-print film are recommended
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Specifications Print Media - 4

Cut Sheets

LTR, LGL, A4 U.S. Letter (LTR): 8.5 x 11 in. (215.9 mm x 279.4 mm) U.S. Legal (LGL): 8.5 x 14 in. (215.9 mm x 355.6 mm) A4: 210 mm x 297 mm Weight: 16-24 lbs. Capacity: 100 sheets (A4, LTR); 20 sheets coated paper
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Specifications Ink Cartridges - 5

Ink Cartridges

Type

Ink Color

Shelf Life

Print Head Cartridge Life

High-performance black ink cartridge with integrated ink tank
and print head Four-color ink cartridge with two ink tanks (black only and
color—cyan, magenta, yellow) and integrated print head
Black Four-color (Black, cyan, magenta, yellow)
6 months (installed in printer) 18 months (in original package)
Text: Approx. 900 pages (A4/LTR) high performance black only Color: Approx. 1800 pages, with ink tank replacements
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Specifications Ink Cartridges - 6

Ink Tank Life

High performance black cartridge with integrated ink tank 900 pages at 7.5% coverage Color ink tanks (Black or CMY) 100 pages at 7.5% coverage
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Environmental

Acoustic Noise Level

Temperature

Humidity

Approx. 45 dB (reference level)
59–86°F (15-30°C)
10–80% (no condensation)
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Specifications Electrical - 8

Electrical

Electrical Requirements

Power Consumption

120 V, 60 Hz, 1 A 220–240 V, 50 Hz, 0.5 A
45 W maximum
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Specifications Physical - 9

Physical

Dimensions

Weight

Height: 8.3 in. (211 mm) Width: 14.4 in. (365 mm) Depth: 8.4 in. (215 mm)
Approx. 7.9 lb. (3.6 kg)
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Service Source

Troubleshooting

Color StyleWriter 2400
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Troubleshooting General/ - 1

General

The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts do not resolve the problem, refer to the Flowchart for the product family.
For additional assistance, contact Apple Technical Support.
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Troubleshooting Error Messages and LEDs/ - 2

Error Messages and LEDs

The Color StyleWriter 2400 has two LEDs that can aid in troubleshooting the printer: error LED and power LED.
Error LED
Power LED
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Troubleshooting Error Messages and LEDs/ - 3
The printer software also gives error messages to pinpoint errors.
Make sure the printer is hooked up to a Macintosh and that the Color StyleWriter 2400 software is installed. See the Diagnostics folder on the Service Source CD for the printer driver.
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Troubleshooting Error Messages and LEDs/ - 4
The LEDs indicate the state of the printer or whether an error has occurred (e.g., carriage control error, paper jam).
The following chart provides a summary of error codes and printer states. If an error is indicated, check the chart, then go to “Error LEDs” in the Symptom Charts.
Software Error Message
(from printer driver)
Out of paper Paper pickup error
Paper jam Paper jam
Ink cartridge jam Carriage control error
Obstruction, clear and try again Cleaning error
Check connector and try again Temperature sensor error
Cartridge not installed properly Cartridge error
Check connectors and try again ROM/RAM error
Waste ink absorbers full Waste ink full error
Cartridge needs to be replaced Head temperature error
Cartridge needs to be replaced Head temperature sensor error
LEDs
Error Power
Symptom
(see Symptom Charts)
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Troubleshooting Symptom Charts/Operation - 5

Symptom Charts

Operation

No power 1 Check power cable connections.
2 Replace power cord. 3 Replace fuse. 4 Replace power supply.
Does not print 1 Turn on printer and restart computer.
2 Check interface cable connections. 3 Open Chooser and verify that correct printer driver and port
is selected.
4 Replace printer driver.
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Troubleshooting Symptom Charts/Operation - 6
Carriage unit does not move to center when front door is open, and printer is on
Carriage unit moves back and forth for five minutes
Printer will not print with LocalTalk option installed
1 Make sure black latch on upper left corner of front door
engages button on logic board. See “Front Covers” topic in Take Apart for additional information.
2 Replace logic board.
Print job was canceled during a purge. Turn printer off, then back on.
1 Turn on printer and restart computer. 2 Check interface cable connections. 3 Open Chooser and verify that correct printer driver and port
are selected. 4 Replace printer driver. 5 Check that printer is functional by printing a test page. 6 Try printing directly through serial port. 7 Replace LocalTalk module.
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Troubleshooting Symptom Charts/Paper - 7

Paper

Paper sticks together 1 Remove excess sheets from paper tray.
2 Use only specified paper, envelopes, transparencies, and
backprint film. 3 Check that settings in Page Setup menu are correct. 4 Fan paper before putting it in paper tray.
Paper skews 1 Remove excess sheets from paper tray.
2 Use only specified paper, envelopes, transparencies, and
backprint film. 3 Stack paper flush against left side of paper tray and adjust
paper guide. 4 Check rollers on sheet feeder and eject roller. Clean or
replace if necessary.
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Troubleshooting Symptom Charts/Paper - 8
Paper jams during loading, before printing
Paper jams inside printer
Paper jams during output, after printing
Carefully remove paper by hand.
Carefully pull out paper in direction of paper output.
1 Carefully pull out paper in direction of paper output. 2 Check eject roller for obstructions or damage, and clean or
replace if necessary.
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Troubleshooting Symptom Charts/Print Quality - 9

Print Quality

Missing dots and/or white streaks
Blurring and/or smudging
1 Perform “Nozzle Check” and “Print Head Cleaning.” See
Additional Procedures chapter. 2 Make sure ink cartridges are set firmly. 3 Use only specified paper, envelopes, transparencies, and
backprint film. 4 Replace ink cartridge. See Additional Procedures chapter. 5 Replace logic board.
1 Use only specified paper, envelopes, transparencies, and
backprint film. 2 Perform “Print Head Cleaning.” See Additional Procedures
chapter. 3 Replace ink cartridge. See Additional Procedures chapter.
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Troubleshooting Symptom Charts/Print Quality - 10
Missing dots, followed by a blob of ink
Vertical lines are distorted/wavy
Poor image at bottom of page
Before printing, switch print quality to “Best” in printer driver.
Open and close blue lever next to cartridge to make sure cartridge is seated properly.
Increase margin at bottom of page to at least 0.8 inch.
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Troubleshooting Symptom Charts/Error LEDs - 11

Error LEDs

Paper pickup error 1 Add paper.
2 Use only specified paper, envelopes, transparencies, and
backprint film. 3 Check that settings in Page Setup menu are correct. 4 Fan paper before putting it in paper tray.
Paper jam Check eject roller for obstructions or damage, and clean or
replace if necessary.
Carriage control error
Cleaning error Check eject roller for obstructions or damage, and clean or
Check eject roller for obstructions or damage, and clean or replace if necessary.
replace if necessary.
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Troubleshooting Symptom Charts/Error LEDs - 12
Temperature sensor error
Cartridge error 1 Make sure ink cartridges are set firmly.
ROM/RAM error 1 Check cable connections.
Waste ink full error Replace ink absorbers.
Head temperature error
Head temperature sensor error
1 Check cable connections. 2 Replace logic board.
2 Replace ink cartridge. 3 Replace carriage unit.
2 Reinstall printer software. 3 Replace logic board.
Replace ink cartridge.
Replace ink cartridge.
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Service Source

T ak e Apart

Color StyleWriter 2400
Page 34
Take Apart Front Covers - 1

Front Covers

Front
Case
Front
Door
Output Tray
Extension
Output Tray
No preliminary steps are required before you begin this procedure.
Note:
The “Front Covers” topic includes the front door, front case, output tray, and output tray extension.
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Take Apart Front Covers - 2

Front Door

Note:
The front door is held in place by two arms that
Front
Case
function as hinges. Plastic tabs at the end of the arms fit into knobs on the inside of the upper case.
Arm Tab
Front
Door
1 Swing open the front
door.
2 Press the end of each
arm inward and free the arm tabs from the front case.
3 Lift off the front door.
Ê
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Take Apart Front Covers - 3
Front Door
Small Gears
and Springs
Replacement Note:
The small gears and springs in the front door fall out of position if a paper jam is forcibly removed from the printer. These gears and springs are not available as service replacement parts.
See the “Small Gear Replacement” topic in Additional Procedures.
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Take Apart Front Covers - 4

Front Case

1 Lift the center of the
case to release the center latch on the front case.
2 Release the right side
Center
Latch
Right Side
Latch
Front
Case
latch and pull the front case forward a short distance.
3 Repeat for the left side
latch and remove the case.
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Take Apart Front Covers - 5
Latch
Front
Case
Latch
On/Off
Button
Replacement Note:
Make sure the latches on the front case engage the buttons on the logic board.
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Take Apart Front Covers - 6

Output T ray

1 Pull out the output tray
until the two tabs rest against the stops on the bottom case.
2 Press down and remove
the tray.
Tab
Output Tray
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Take Apart Front Covers - 7

Output T ray Extension

1 Pull out the tray
extension until the two tabs rest against the stops.
2 Press down and remove
the tray extension.
Output Tray Extension
Page 41
Take Apart Eject Roller - 8

Eject Roller

Before you begin, remove the covers (see “Front Door”).
Eject Roller
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Take Apart Eject Roller - 9
Grasp one end of the roller, press the bracket to the side, and remove the eject roller from the printer.
Eject Roller
Page 43
Take Apart Rear Covers - 10

Rear Covers

Rear Covers
Before you begin, remove the following:
• Front covers
• LocalTalk module
(if present)
Note:
For information on removing the LocalTalk module, see the “LocalTalk Module” topic in the Upgrades chapter.
Note:
The “Rear Covers” topic includes the rear case, interface cover, and logic board cover.
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Take Apart Rear Covers - 11
Latch
Plastic Lip

Rear Case

1 Pull out the bottom of
the rear case slightly to clear the plastic lip.
Rear Case
2 Using a flat-blade
screwdriver, release the latch and lift up the rear case.
3 Repeat for the other side
of the case.
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Take Apart Rear Covers - 12
Rear Covers
4 Release the three
latches on the top of the printer.
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Take Apart Rear Covers - 13
5 Lift up and release the
rear case from the two
Rear Case
tabs on the back of the printer.
6 Remove the rear case.
Tab
Tab
Page 47
Take Apart Rear Covers - 14

Interface Cover

1 Using a small flat-blade
Interface Cover
Mounting Tab
screwdriver, release the mounting tab and remove the interface cover from the rear case.
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Take Apart Rear Covers - 15

Logic Board Cover

Front Latch
1 Press in the front latch
and release the side latch.
2 Pull back and remove the
logic board cover from the printer.
Side Latch
Page 49
Take Apart Cut Sheet Feeder - 16

Cut Sheet Feeder

Cut Sheet Feeder
Before you begin, remove the following:
• Front covers
• Rear covers
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Page 50
Take Apart Cut Sheet Feeder - 17
1 Disconnect connectors
CNV and CNLF from the logic board.
CNV
Connector
CNLF
Connector
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Take Apart Cut Sheet Feeder - 18
2 Remove the connector
wires from the slot on the cut sheet feeder.
Cut Sheet Feeder
Slot
Connector Wires
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Take Apart Cut Sheet Feeder - 19
3
Note:
Make sure the
Cut Sheet Feeder
screws do not fall into the bottom cover.
Using a Phillips screwdriver, remove the two screws that secure the cut sheet feeder to the printer.
4 Press in the latch and
remove the cut sheet feeder.
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Take Apart Cut Sheet Feeder - 20
Alignment
Pin
Alignment Pin
Replacement Note:
Make sure the alignment pins on the cut sheet feeder are aligned with the printer frame.
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Take Apart Paper Support - 21

Paper Support

Paper Support
Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Page 55
Take Apart Paper Support - 22
1 Pull out the paper
support until it rests
Paper Support
against the stops.
2 Push the support
forward and disconnect the latches.
Latches
3 Slide out the paper
support.
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Take Apart Pickup Roller - 23

Pickup Roller

Cut Sheet Feeder
Pickup Roller
Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Page 57
Take Apart Pickup Roller - 24
Cut Sheet Feeder
Caution:
When the roller
1
is removed, the feeder gear is loose. Remove the roller slowly so that the gear will not fly off.
Press in the two latches on the pickup roller and push out the roller.
2 Remove the feeder gear
from the cut sheet feeder.
Feeder Gear
Latches
Page 58
Take Apart Pickup Roller - 25
3 Lift up one end of the
roller and remove the other end from the mounting hole.
Pickup Roller
Cut Sheet Feeder
4 Remove the pickup
roller from the cut sheet feeder.
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Take Apart Pickup Roller - 26
Notch
Notch
Upper Gear
Feeder Gear
Replacement Note:
Align the notch on the upper gear with the upper line on the cut sheet feeder. Align the notch on the feeder gear with the lower line on the cut sheet feeder.
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Take Apart Logic Board - 27

Logic Board

Before you begin, remove the following:
Logic Board
• Front covers
• Rear covers
• Cut sheet feeder
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Page 61
Take Apart Logic Board - 28
Note:
Information on the amount of ink absorbed by the ink absorbers is stored on the logic board EEPROM. When replacing the logic
Upper Ink Absorber
board, check the ink absorbers. If the upper ink absorber has ink in it,
Lower Ink Absorber
replace it. Always replace the lower ink absorber.
Page 62
Take Apart Logic Board - 29
If the ink absorbers have been used for two weeks or less, or if fewer than 50 pages have been printed, it is not necessary to replace
Upper Ink Absorber
the ink absorbers when replacing the logic board.
Lower Ink Absorber
See “EEPROM Reset” in Additional Procedures for more information.
Page 63
Take Apart Logic Board - 30
CNCR
CNH
1 Disconnect the following
connectors from the logic board:
• CNCR
• CNH
• CNLF
• CNV
CNV
CNLF
Page 64
Take Apart Logic Board - 31
2 Using a Phillips
screwdriver, remove the three mounting screws.
Logic Board
3 Remove the logic board
from the printer.
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Take Apart Power Supply - 32

Power Supply

Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
Power Supply
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Page 66
Take Apart Power Supply - 33
1 Disconnect connector
CNV from the logic board.
CNV
Page 67
Take Apart Power Supply - 34
2 Using a Phillips
screwdriver, loosen the two mounting screws and remove the power supply from the printer.
Power Supply
Page 68
Take Apart Power Supply - 35
Power Supply
Tab
Tab
Replacement Note:
Make sure the mounting tabs on the bottom of the power supply are seated properly on the bottom case.
Page 69
Take Apart Fuse - 36

Fuse

Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
Fuse
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Page 70
Take Apart Fuse - 37
1 Remove the fuse cover
and replace the fuse.
Fuse Cover
Page 71
Take Apart Carriage Unit - 38

Carriage Unit

Carriage Unit
Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
Caution:
precautions in Bulletins/ Safety.
Caution:
print nozzles from clogging, do not touch or wipe them.
Review the ESD
To prevent the
Page 72
Take Apart Carriage Unit - 39
Screw
Carriage Guide
Screw
Caution:
Do not remove or loosen the two screws on top of the carriage guide. Loosening or removing these screws will cause the carriage to go out of alignment.
Page 73
Take Apart Carriage Unit - 40
1 Turn the printer so that
the power supply faces you.
Power Supply
Page 74
Take Apart Carriage Unit - 41
2 Disconnect connector
CNH from the logic board.
CNH
Page 75
Take Apart Carriage Unit - 42
3 Turn the printer so that
the carriage unit faces
Carriage Unit
you.
Page 76
Take Apart Carriage Unit - 43
4 Remove the plastic
Cable Holder
ribbon cable and cable holder from the printer.
Ribbon Cable
Page 77
Take Apart Carriage Unit - 44
Ribbon
Cable Holder
Carriage Unit
Tab
Ribbon Cable Holes
Replacement Note: Make sure the ribbon cable holes are mounted on the two tabs on the inside of the ribbon cable holder and the small tab is in the slot on the carriage unit.
Page 78
Take Apart Carriage Unit - 45
5 Press in the two latches.
6 Push up and remove the
carriage release clip
Carriage Release Clip
from the printer.
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Take Apart Carriage Unit - 46
7 Using a Phillips
screwdriver, remove the mounting screw from the carriage shaft.
Carriage
Shaft
Mounting
Screw
Page 80
Take Apart Carriage Unit - 47
8 Carefully remove the
shaft clip from the carriage shaft.
Shaft
Clip
Carriage
Shaft
Page 81
Take Apart Carriage Unit - 48
9 Using a flat-blade
screwdriver, carefully
Carriage
Belt
press in the carriage belt tensioner and disconnect the carriage belt.
Carriage
Belt
Tensioner
Page 82
Take Apart Carriage Unit - 49
10 Hold the carriage unit
and slide out the carriage
Carriage Unit
shaft.
11 Remove the carriage unit
from the printer. Replacement Note: Make
sure the carriage unit is reinstalled properly in the printer.
Page 83
Take Apart Carriage Ribbon Cable - 50
Carriage Ribbon

Carriage Ribbon Cable

Cable
Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
• Ink cartridge
• Carriage unit
Caution: Review the ESD precautions in Bulletins/ Safety.
Page 84
Take Apart Carriage Ribbon Cable - 51
1 Caution: Carefully
remove the sensor to avoid damaging the carriage ribbon cable.
Carriage Ribbon Cable
Remove the sensor from the carriage unit.
Sensor
Page 85
Take Apart Carriage Ribbon Cable - 52
2 Press in the five latches
and remove the ribbon cable guide.
Ribbon Cable
Guide
Page 86
Take Apart Carriage Ribbon Cable - 53
Ribbon
Cable Holder
Carriage Unit
Tab
Ribbon Cable Holes
3 Remove the ribbon cable
from the carriage unit. Replacement Note: Make
sure the ribbon cable holes are mounted on the two tabs on the inside of the ribbon cable holder and the small tab is in the slot on the carriage unit.
Page 87

Carriage Belt

Carriage Belt
Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
• Ink cartridge
• Carriage unit
Caution: Review the ESD precautions in Bulletins/ Safety.
Page 88
Carefully remove the carriage belt from the carriage unit.
Carriage Unit
Carriage Belt
Page 89
Take Apart Carriage Belt Tensioner - 56

Carriage Belt Tensioner

Before you begin, remove the following:
Carriage
Belt
Tensioner
• Front covers
• Rear covers
• Cut sheet feeder
Caution: Review the ESD precautions in Bulletins/ Safety.
Page 90
Take Apart Carriage Belt Tensioner - 57
1 Using a flat-blade
screwdriver, carefully
Carriage
Belt
press in the carriage belt tensioner and disconnect the carriage belt.
Carriage
Belt
Tensioner
Page 91
Take Apart Carriage Belt Tensioner - 58
2 Slide out the carriage
belt tensioner from the printer.
Carriage
Belt
Tensioner
Page 92
Take Apart Printer Frame - 59

Printer Frame

Printer Frame
Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
• Power supply
Caution: Review the ESD precautions in Bulletins/ Safety.
Page 93
Take Apart Printer Frame - 60
Note: The printer frame is not a replaceable part.
Printer Frame
Remove the frame to access the purge unit, paper feed motor, ink absorbers, and bottom case.
1 Release the right latch
and lift up the printer frame.
Right Latch
Page 94
Take Apart Printer Frame - 61
2 Release the left latch
Printer
Frame
and remove the printer frame from the bottom cover.
Left
Latch
Page 95
Take Apart Printer Frame - 62
Replacement Note: Make sure the bottom case
Printer Frame
circular tabs fit into the proper position in the printer frame.
Circular
Tab
Circular
Bottom Case
Tabs
Page 96
Take Apart Paper Feed Motor - 63

Paper Feed Motor

Before you begin, remove the following:
• Front covers
• Rear covers
• Cut sheet feeder
• Power supply
• Printer frame
Caution: Review the ESD precautions in Bulletins/ Safety.
Paper Feed Motor
Page 97
Take Apart Paper Feed Motor - 64
1 Disconnect connector
Logic Board
CNLF
Paper Feed Motor
CNLF from the logic board.
Page 98
Take Apart Paper Feed Motor - 65
2 Move the platen bracket
Platen Bracket
away from the mounting screw.
Page 99
Take Apart Paper Feed Motor - 66
3 Note: Carefully remove
the paper feed motor to avoid losing the gear.
Using a Phillips screwdriver, remove the two mounting screws.
4 Remove the paper feed
motor from the printer.
Page 100
Take Apart Paper Feed Motor - 67
5 Remove the gear from
the paper feed motor.
Gear
Paper
Feed
Motor
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