Apple 2400 Service manual
K
Service Source
Color StyleWriter 2400
K
Service Source
Basics
Color StyleWriter 2400
Basics Overview - 1
Overview
The Color StyleWriter 2400
is a desktop color bubblejet printer for personal use.
It has various features such
as high-speed printing
(3 pages per minute), high
print quality, printing on
plain or coated paper, and a
cut sheet feeder.
Basics Overview - 2
The Color StyleWriter 2400
can be configured with
either a four-color ink
cartridge or a highperformance black ink
cartridge. Both of these
cartridges can be easily
replaced.
Ink Tanks
Note:
The four-color
cartridge contains two ink
tanks that can be replaced
separately. One tank
contains black ink and the
other tank contains the
yellow, cyan, and magenta
inks. Each tank can be
replaced separately.
Basics Overview - 3
Error LED
Power LED
The Color StyleWriter 2400
has two LEDs that can aid in
troubleshooting the printer.
See the Troubleshooting
chapter for more
information.
Basics Ink Cartridge Identification - 4
Ink Cartridge Identification
Ink Cartridge
Caution:
printer’s ink on your hands
or clothes. Although the ink
is water soluble, it contains
dyes that will stain.
Caution:
print heads from clogging,
do not touch or wipe them.
Do not get the
To prevent the
Basics Ink Cartridge Identification - 5
Note:
Four-Color
Ink Tank
Black-Only
Ink Tank
Two ink cartridges
come with the printer. One
cartridge is black ink only;
the other is a four-color ink
cartridge with two ink
tanks.
Four-Color
Ink Cartridge
Black-Only
Ink Cartridge
Basics Ink Cartridge Identification - 6
High-Performance, Black-Only Ink Cartridge
The black ink cartridge
contains black ink only. The
Service part number for
Black–Only
Ink Cartridge
the black-only cartridge is
for service use only. To
order a replacement
cartridge for a customer,
use the finished goods part
number (M3240G/A).
Basics Ink Cartridge Identification - 7
Four-Color
Ink Cartridge
Four-Color
Ink Tank
Black-Only
Ink Tank
Four-Color Ink Cartridge
The four-color ink cartridge
holds two ink tanks. One tank
contains black ink only, and
the other tank contains the
cyan, magenta, and yellow
inks.
The finished goods part
number for the black-only
tank is M3330G/A. The
finished goods part number
for the color tank is
M3329G/A).
K
Service Source
Specifications
Color StyleWriter 2400
Specifications Characteristics - 1
Characteristics
Print Methods
Throughput
Print Head
Serial bubble jet ink-on-demand
Up to three pages per minute with the high-performance black
ink cartridge
Up to 0.3 page per minute for color
Actual speed depends on the documents printed and the Macintosh
used
Four color cartridge: 136 nozzles (vertically-lined)
1 x 64 nozzles for black color
3 x 24 nozzles for yellow, magenta, cyan
Black cartridge: 128 nozzles (vertically-lined)
Specifications Graphics - 2
Graphics
Resolution
360 x 360 dpi color (Rev A and Rev B)
720 x 360 dpi black & white (Rev B)
Specifications Print Media - 3
Print Media
Paper
Envelopes
Transparencies
Back-Print Film
Plain paper, coated (recommended for color picture output)
Commercial number 10, monarch, and other sizes
Capacity: 15 envelopes
Coated transparencies, most ink jet transparencies
Capacity: 20 sheets
Letter, A4
For superior graphics and imaging results, premium paper and
back-print film are recommended
Specifications Print Media - 4
Cut Sheets
LTR, LGL, A4
U.S. Letter (LTR): 8.5 x 11 in. (215.9 mm x 279.4 mm)
U.S. Legal (LGL): 8.5 x 14 in. (215.9 mm x 355.6 mm)
A4: 210 mm x 297 mm
Weight: 16-24 lbs. Capacity: 100 sheets (A4, LTR);
20 sheets coated paper
Specifications Ink Cartridges - 5
Ink Cartridges
Type
Ink Color
Shelf Life
Print Head Cartridge Life
High-performance black ink cartridge with integrated ink tank
and print head
Four-color ink cartridge with two ink tanks (black only and
color—cyan, magenta, yellow) and integrated print head
Black
Four-color (Black, cyan, magenta, yellow)
6 months (installed in printer)
18 months (in original package)
Text: Approx. 900 pages (A4/LTR) high performance black only
Color: Approx. 1800 pages, with ink tank replacements
Specifications Ink Cartridges - 6
Ink Tank Life
High performance black cartridge with integrated ink tank
900 pages at 7.5% coverage
Color ink tanks (Black or CMY)
100 pages at 7.5% coverage
Specifications Environmental - 7
Environmental
Acoustic Noise Level
Temperature
Humidity
Approx. 45 dB (reference level)
59–86°F (15-30°C)
10–80% (no condensation)
Specifications Electrical - 8
Electrical
Electrical Requirements
Power Consumption
120 V, 60 Hz, 1 A
220–240 V, 50 Hz, 0.5 A
45 W maximum
Specifications Physical - 9
Physical
Dimensions
Weight
Height: 8.3 in. (211 mm)
Width: 14.4 in. (365 mm)
Depth: 8.4 in. (215 mm)
Approx. 7.9 lb. (3.6 kg)
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Service Source
Troubleshooting
Color StyleWriter 2400
Troubleshooting General/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.
For additional assistance, contact Apple Technical Support.
Troubleshooting Error Messages and LEDs/ - 2
Error Messages and LEDs
The Color StyleWriter 2400 has two LEDs that can aid in
troubleshooting the printer: error LED and power LED.
Error LED
Power LED
Troubleshooting Error Messages and LEDs/ - 3
The printer software also gives error messages to pinpoint
errors.
Make sure the printer is hooked up to a Macintosh and that the
Color StyleWriter 2400 software is installed. See the Diagnostics
folder on the Service Source CD for the printer driver.
Troubleshooting Error Messages and LEDs/ - 4
The LEDs indicate the state of the printer or whether an error has occurred (e.g., carriage
control error, paper jam).
The following chart provides a summary of error codes and printer states. If an error is
indicated, check the chart, then go to “Error LEDs” in the Symptom Charts.
Software Error Message
(from printer driver)
Out of paper Paper pickup error
Paper jam Paper jam
Ink cartridge jam Carriage control error
Obstruction, clear and try again Cleaning error
Check connector and try again Temperature sensor error
Cartridge not installed properly Cartridge error
Check connectors and try again ROM/RAM error
Waste ink absorbers full Waste ink full error
Cartridge needs to be replaced Head temperature error
Cartridge needs to be replaced Head temperature sensor error
LEDs
Error Power
Symptom
(see Symptom Charts)
Troubleshooting Symptom Charts/Operation - 5
Symptom Charts
Operation
No power 1 Check power cable connections.
2 Replace power cord.
3 Replace fuse.
4 Replace power supply.
Does not print 1 Turn on printer and restart computer.
2 Check interface cable connections.
3 Open Chooser and verify that correct printer driver and port
is selected.
4 Replace printer driver.
Troubleshooting Symptom Charts/Operation - 6
Carriage unit does not
move to center when
front door is open, and
printer is on
Carriage unit moves
back and forth for five
minutes
Printer will not print
with LocalTalk option
installed
1 Make sure black latch on upper left corner of front door
engages button on logic board. See “Front Covers” topic in
Take Apart for additional information.
2 Replace logic board.
Print job was canceled during a purge. Turn printer off, then
back on.
1 Turn on printer and restart computer.
2 Check interface cable connections.
3 Open Chooser and verify that correct printer driver and port
are selected.
4 Replace printer driver.
5 Check that printer is functional by printing a test page.
6 Try printing directly through serial port.
7 Replace LocalTalk module.
Troubleshooting Symptom Charts/Paper - 7
Paper
Paper sticks together 1 Remove excess sheets from paper tray.
2 Use only specified paper, envelopes, transparencies, and
backprint film.
3 Check that settings in Page Setup menu are correct.
4 Fan paper before putting it in paper tray.
Paper skews 1 Remove excess sheets from paper tray.
2 Use only specified paper, envelopes, transparencies, and
backprint film.
3 Stack paper flush against left side of paper tray and adjust
paper guide.
4 Check rollers on sheet feeder and eject roller. Clean or
replace if necessary.
Troubleshooting Symptom Charts/Paper - 8
Paper jams during loading, before printing
Paper jams inside printer
Paper jams during output, after printing
Carefully remove paper by hand.
Carefully pull out paper in direction of paper output.
1 Carefully pull out paper in direction of paper output.
2 Check eject roller for obstructions or damage, and clean or
replace if necessary.
Troubleshooting Symptom Charts/Print Quality - 9
Print Quality
Missing dots and/or white streaks
Blurring and/or smudging
1 Perform “Nozzle Check” and “Print Head Cleaning.” See
Additional Procedures chapter.
2 Make sure ink cartridges are set firmly.
3 Use only specified paper, envelopes, transparencies, and
backprint film.
4 Replace ink cartridge. See Additional Procedures chapter.
5 Replace logic board.
1 Use only specified paper, envelopes, transparencies, and
backprint film.
2 Perform “Print Head Cleaning.” See Additional Procedures
chapter.
3 Replace ink cartridge. See Additional Procedures chapter.
Troubleshooting Symptom Charts/Print Quality - 10
Missing dots, followed by a blob of ink
Vertical lines are distorted/wavy
Poor image at bottom of page
Before printing, switch print quality to “Best” in printer driver.
Open and close blue lever next to cartridge to make sure cartridge
is seated properly.
Increase margin at bottom of page to at least 0.8 inch.
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