How it Works
American Power Conversion
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AP9207
User Manual
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American Power Conversion AP9207 User Manual

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Share-UPS™
AP9207
Thank You!
Thank you for selecting APC Share-UPS (AP9207). It has been designed for many years of reliable, maintenance-free service in combination with your American Power Conver­sion (APC) uninterruptible power supply (UPS). APC is dedicated to the development of high-performance electrical power conversion and control products. We hope that you will find this product a valuable, convenient addition to your computing system.
Save this manual! It includes instructions for obtaining warranty service.
It provides important safety, installation, and operating instruc-
Radio frequency interference
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with this user manual, may cause harmful interference to radio communications.
Shielded communications cables must be used with this unit to ensure compliance with the Class A FCC limits.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set forth in the Radio Interference Regulations of the Canadian Depart­ment of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limits applicables aux appareils numériques de la Class A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Contents
Chapter 1—Preliminary Information . . . . . . . . . . . .1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview 1
Features of Share-UPS 2
Hardware and software requirements 3
Choosing simple signaling cables 4
Safety warning 4
Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Share-UPS inventory 5
Share-UPS rear panel 6
Basic monitoring ports 6
Advanced monitoring port 7
Management port 7
LEDs 8
Configuration DIP switches 8
To UPS cable 9
Optional Power input 9
Key Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Simple versus smart signaling 10
Master server versus other servers 11
Configuring PowerChute plus for simple signaling 12
Low Battery signal 13
Scheduled shutdowns 13
Setup overview 14
i
Contents
continued
Chapter 2—Setting Up Share-UPS. . . . . . . . . . . . .15
Installing Multiple Accessories . . . . . . . . . . . . . . . . . . . . . . . . 15
Introduction 15
Multiple Share-UPS units 15
Priority of APC accessories 16
Expanding SmartSlot capacity 17
Installing Share-UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Planning a location for Share-UPS 18
Warning 18
Reminder 18
Installation options 18
Please recycle 18
Mounting Share-UPS in a NetShelter 19
Mounting Share-UPS on a wall 20
After installation 20
Connecting Share-UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connection procedure 21
After connecting Share-UPS 22
Configuring Share-UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Shutdown modes 23
DIP switches 23
Confirmed shutdown mode 24
Behavior of Confirmed shutdown mode 24
plus
PowerChute
Confirmed shutdown mode and the Advanced port 25
Until Low Battery shutdown mode 26
Timer shutdown mode 26
Soft timer 27
Completing the configuration 27
Testing Share-UPS 28
support for Confirmed shutdown mode 25
ii
Contents
continued
Chapter 3—Using the Share-UPS Menus . . . . . . . .29
Using the Management Port . . . . . . . . . . . . . . . . . . . . . . . . . 29
Introduction 29
Out-of-band notification 29
UPS status display 30
UPS control 30
Share-UPS configuration 30
Connecting to the Management port (local) 30
Connecting to the Management port (via modem) 31
Logging on to Share-UPS 31
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Main menu 32
Navigating through the menus 32
Menu description 33
Main menu definitions 34
UPS Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Menu description 35
UPS Status display 35
UPS Status display definitions 35
UPS Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Menu description 38
UPS Control menu 38
UPS Control menu definitions 39
Share-UPS Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Menu description 40
Share-UPS Settings menu 40
Share-UPS Settings menu definitions 40
iii
Contents
Paging Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
continued
Paging and Share-UPS 42
Format of reported events 42
Share-UPS modem command string 42
Typical paging sequence 43
Paging Setup menu 44
Common modem commands 44
Paging Setup menu definitions 45
Chapter 4—Product Information . . . . . . . . . . . . .47
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Limited warranty 47
Obtaining service 47
Warranty limitations 48
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If you have problems with your Share-UPS 49
Troubleshooting 49
If problems persist 52
Life-Support Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
General policy 53
Examples of life-support devices 53
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Basic port pin assignments 54
Advanced port pin assignments 56
Management port pin assignments 58
Product specifications 59
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
iv

Chapter 1 Preliminary Information

Introduction

Overview

Share-UPS
APC
( interface ports for your
(AP9207)
is an American Power Conversion
) accessory that provides seven additional computer
APC UPS
. It allows the
UPS
to work in conjunction with your power management software to provide safe system shutdown in extended power outages for up to eight network servers or other devices. If neces­sary, Share-UPS can shut down the UPS when all attached devices have confirmed OS shutdown.
The first interface port makes it possible to provide
UPS
advanced
and power management functions to all pro-
tected devices. You can provide power management with
APC
PowerChute©
APC
as the
Web/
network connectivity and the Call-
plus
software and
SNMP
Management Card (
UPS
UPS
accessories such
AP9606
©
II
AP9608
(
) for
) remote management device.
Share-UPS draws power from the Computer Interface port of the
UPS
or, with an optional AC power adapter (AP9505[i]) not included), from an external source. It mon­itors the
UPS
and reports power conditions (e.g., On
Battery, Low Battery, On Line) to all attached devices.
Continued on next page
1
Introduction
continued
Features of
Share-UPS
The following list shows some of the features of Share­UPS. Your Share-UPS unit…
• Can be used as a freestanding desktop unit or mounted on a wall, in an or other 19" rack.
• Works well in a heterogeneous network. Servers run­ning different operating systems can monitor the
UPS
same
• Supports advanced or simple signaling on its Advanced port.
• Can delay shutdown of the shut down gracefully.
• Can be connected to a modem or terminal for sending and receiving status and control information between the UPS and Share-UPS. See “Using the Share-UPS Menus,” on page 29.
• Allows you to restart hung servers.
• Has operating modes that cause the after confirmation from all protected devices or after an interval set by the user. See “Configuring Share­UPS” on page 23.
• Does not depend on the operation of the network to protect connected devices. As a hard-wired acces­sory, Share-UPS reliably conveys important status messages during poor power conditions.
simultaneously.
APC
NetShelter enclosure,
UPS
until all servers have
UPS
to shut down
Continued on next page
2
Introduction
continued
Hardware and
software
requirements
Share-UPS requires:
APC UPS
•An
–Smart-
AP600, AP900, AP1250, AP2000, SUVS420, SUVS650, SUVS1000, SUVS1400, SU620
–Matrix-
less than x
– Symmetra
APC
•
PowerChute software (simple signaling) or
of one the following models:
®
UPS
, except models
™
UPS
, except models with serial numbers
9412
.
™
PowerArray™.
AP250, AP400,
PowerChute plus (advanced or simple signaling) soft­ware. See “Simple versus smart signaling: Table 3” on page 10.
• A communications cable (for each connected device) that monitors shutdown signals. See “Choosing sim­ple signaling cables: Table 1” on page 4.
Continued on next page
.
3
Introduction
continued
Choosing simple
signaling cables:
Table 1
This table lists the simple signaling cables for use with the systems supported by Share-UPS. When ordering a cable, provide the Part Number. See
Note:
For smart signaling on the Advanced port, use the cable supplied with your APC UPS (940-0024).
IF you want to
connect Share-UPS
to a(n)…
Windows or NetWare server
UNIX
server
IBM AS/400
Macintosh Apple­Share server
15-ft extension cable UPS Interface Extension 50-ft extension cable Isolated Extension Cable
Table 1: Choosing simple signaling cables
THEN order…
UPS LAN
UNIX
Cable
AS/400 9404
PowerChute for Macintosh (software and cable)
Manager Cable
Basic Signaling
Cable Model
9402/
Part
Number
940-0020
AP9823
940-0006
AP9001
AP9815
AP9825

Safety warning

4
Share-UPS is to be used only in conjunction with an
UPS
. Use only
APC UPS
monitoring cables. Do not connect
APC
a computer to any Share-UPS port using a “straight­through” wired extending cable. Connections using a
UPS
or cable made by any other manufacturer may cause dam­age or improper operation of the Share-UPS unit, the
UPS
,
or the computer. Do not operate Share-UPS where the ambient temperature
or humidity is outside the limits listed in “Product specifica­tions: Table 14” on page 59.

Product Description

Share-UPS
inventory:
Figure 1
Share-UPS consists of the parts shown in the figure below.
Figure 1:Share-UPS inventory
Continued on next page
5
Product Description
Basic Ports
LEDs
UPS
Connection
Cable
P O W E R
TO
UPS
MANAGEMENTPORT
12
BASIC PORTS
ADVANCEDPORT
S T A T U S
O N
B A T T
L O
B A T T
4321
01
..
OPTIONAL
POWER
24VDC
P O W E R
TO
UPS
1
ADVANCED PORT MANAGEMENT PORT
S T A T U S
O N
B A T T
L O
B A T T
4321
01
. .
OPTIONAL
POWER
24VDC
}
345678
continued
Share-UPS rear
panel:
Figure 2
The following figure shows the rear panel of Share-UPS.
Basic
monitoring
ports
6
Figure 2:Share-UPS rear panel
Ports 2–8 on the rear panel of Share-UPS are called Basic ports because they supply simple UPS signaling for On Bat­tery and Low Battery conditions in the UPS. For further information see “Simple versus smart signaling: Table 3,” on page 10. For Basic port specifications, see “Basic port pin assignments,” on page 54.
Continued on next page
Product Description
continued
Advanced
monitoring port
Management
port
Port 1 is called the Advanced port because it supplies smart signaling, which provides the advanced capabilities avail­able to a server running PowerChute plus software. The Advanced port provides full access to the Computer Inter­face port of the UPS.
The Advanced port can also function as a Basic port (see “Basic monitoring ports,” on page 6).
The Management port allows you to connect a modem or terminal to configure the Share-UPS unit and the connected UPS. With a modem, you can configure Share-UPS to dial a pager for out-of-band management. (See “Using the Share­UPS Menus,” on page 29.)
For direct connection to the Management port, you must use the Management cable supplied with the Share-UPS unit (APC P/N 940-0103).
Continued on next page
7
Product Description
p
g
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g
continued
LEDs:
Table 2
The Share-UPS
LEDs
provide important information con­cerning operation of the unit. Refer to the table below for a description of the conditions indicated by the
IF the LED
labeled…
Power
Status
On Batt
Lo Batt
Table 2: LEDs
is… THEN Share-UPS…
on is
flashin
on
off
flashin
on
off
on
off
owered on. is not working properly. has established communication
with the UPS. has lost (or has not established)
communication with the UPS. failed the self-test.
is detecting an On Battery condition in the UPS (unless the UPS is on bat­ter
during a self-test or is perform-
a run time calibration).
in
is not detectin dition in the UPS.
is detectin tion in the UPS.
is not detectin dition in the UPS.
a Low Battery condi-
LED
.
an On Battery con-
a Low Battery con-
Configuration
DIP switches
8
The Share-UPS Configuration DIP switches control the shutdown operation of the unit. See “Configuring Share­UPS” on page 23.
Continued on next page
Product Description
continued

To UP S cabl e

Optional Power
input
The cable labeled “T o UPS” connects the Share-UPS unit to the UPS. The cable connector normally plugs into the Com­puter Interface port on an APC UPS.
Share-UPS normally receives its power from the UPS through the T o UPS cable. The Optional Power input allows you to power the Share-UPS unit from an external source, using a standard 24V AC/DC power adapter (AP9505[i]), available from APC. Use the Optional Power input if you are using several UPS accessories, and the expected draw will exceed the capability of the UPS.
Share-UPS passes power from the Optional Power input to the Advanced port, allowing you to power multiple acces­sory devices from an external source of power.
9

Key Concepts

g
g
grap
g
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p
pag
Simple versus
smart signaling:
Table 3
The communication between an APC UPS and a connected server can be of two types: simple signaling or smart signal­ing. This table provides information that distinguishes the two types.
Communication Types
Item
Simple Signaling Smart Signaling
UPS mon­itorin features
Software used
Port type Basic or Advanced Advanced UPS
models supported
–On Battery signal –Low Battery signal
PowerChute (or PowerChute confi signaling)
–Smart-UPS –Matrix-UPS
†
–S
ured for simple
PowerArray
mmetra
plus
–On Battery signal –Low Battery signal –Continuous advanced
monitorin PowerChute
PowerChute confi
ured for smart sig-
nalin
–Smart-UPS, –Matrix-UPS, and –Symmetra
hs
plus
PowerArray
visible in
plus
Communi­cation cables
Table 3: Simple versus smart signaling
Cables in the interface kit associated with each OS. See “Choosin
le signaling cables:
Table 1” on
sim-
e 4.
Cable supplied with PowerChute
plus
† See “Hardware and software requirements,” on page 3
for a listin
of APC UPSs supported by Share-UPS.
Continued on next page
10
Key Concepts
continued
Master server
versus other
servers
A “master” server is a server or other device connected to port 1, the Advanced port of Share-UPS. This server uses PowerChute plus, configured for smart signaling, to moni­tor and control the UPS. Although the Advanced port on Share-UPS can provide simple signaling, we strongly rec­ommend using it for smart signaling with the advanced capabilities of PowerChute plus.
Servers connected to the Basic ports of Share-UPS use sim­ple signaling with PowerChute or PowerChute plus to provide UPS shutdown capabilities and advanced notifica­tion features. If you are running PowerChute plus on these servers, you must configure it for simple signaling. See “Configuring PowerChute plus for simple signaling,” on page 12.
Continued on next page
11
Key Concepts
continued
Configuring
PowerChute
for simple
signaling
To configure PowerChute plus for simple signaling. Use either
one
of these procedures. Note that steps 4–8 are com-
plus
mon to both procedures.
1 (Re)install PowerChute plus. When the installation
program prompts for the UPS Type, select “Back­UPS” and continue with the installation, including
a reboot of the system. 2 Run PowerChute plus and connect to the UPS. 3 Verify that the status line on the PowerChute plus
screen shows “On Line.” Proceed with step 4.
OR
1 With PowerChute plus running, select
cation Parameters
from the
Configuration
menu. 2Click
Simple Signalling
. Click OK. 3 Close PowerChute plus. 4 If the UPS had previously been connected using
smart signaling: a Unplug the UPS. b Turn off the UPS output by pressing the Off
button for at least 5 seconds.
c Change communication cables, using the sim-
ple signaling cable from the interface kit. (See “Choosing simple signaling cables: T able 1” on page 4.)
5 Restart PowerChute plus and attach the server to
the UPS.
6 Verify that the status of the UPS on the
PowerChute plus screen shows “On Line.” 7 Simulate a utility power failure. 8 Confirm that the On Batt LED of Share-UPS is on,
indicating that Share-UPS is sending an On Bat-
tery signal to the server. See “LEDs: Table 2” on
page 8.
Communi-
12
Continued on next page
Key Concepts
continued
Low Battery
signal
Scheduled
shutdowns
Share-UPS generates a Low Battery signal when it detects a Low Battery condition at the UPS. Share-UPS generates a Low Battery signal under certain other conditions according to the configured shutdown mode (see “Configuring Share­UPS” on page 23), when it may force a Low Battery signal and an On Battery signal, causing the servers to shut down.
The duration of the Low Battery signal is defined in the UPS configuration. (Refer to the UPS documentation for information on setting the duration of the Low Battery signal.)
When a server connected to the (Advanced) Computer Interface port on Share-UPS is running UPS-monitoring software such as PowerChute plus, you can execute sched­uled or supervised UPS shutdowns for the servers connected to Share-UPS. Share-UPS receives the shutdown signal and sends the following messages to all attached servers or devices:
• On Battery and Low Battery signals (for the Low Battery signal duration set in the UPS)
• Shutdown commands (e.g., Sleep, Turnoff, etc., as requested by PowerChute plus)
The servers connected to the Basic ports shut down grace­fully before they lose power when the UPS output is turned off.
Continued on next page
13
Key Concepts
continued

Setup overview

To set up Share-UPS, you will be required to perform the following procedures as applicable:
1 If you are using Share-UPS with other APC acces-
sories: Determine where to install Share-UPS with respect to other accessories. See “Installing Multi­ple Accessories” on page 15.
2 Install Share-UPS. See “Installing Share-UPS” on
page 18.
3 Connect the protected devices. See “Connecting
Share-UPS” on page 21.
4 Configure Share-UPS for automatic shutdown:
a Set the Configuration DIP switches. See “Con-
figuring Share-UPS” on page 23.
b Access the Share-UPS menus through the Man-
agement port to complete configuration. See “Using the Share-UPS Menus” on page 29.
5 Test the operation of Share-UPS. See “Testing
Share-UPS” on page 28.
14

Chapter 2 Setting Up Share-UPS

Installing Multiple Accessories

Introduction

Multiple
Share-UPS units
If your UPS configuration uses more than one APC acces­sory, you must install them in the correct order for them to work together properly. Connect the Share-UPS unit to the Computer Interface port of the UPS, installing only a Mea­sure-UPSII device in a SmartSlot accessory slot of the UPS. Install all accessories according to priority , referring to “Pri­ority of APC accessories: Table 4,” on page 16.
Note: SmartSlot accessories fit into APC UPSs and acces-
sories equipped with a SmartSlot accessory slot. External accessories connect to the Computer Inter­face port of the UPS or to the Advanced port of other APC accessories (including Share-UPS).
If you need more than the eight ports available with Share-UPS, you can daisy-chain up to 5 Share-UPS units together, provided that the total number of accessories (including Share-UPS units and APC’s PowerView™) does not exceed 10.
Note: When daisy-chaining Share-UPS units, you may need
to use a power adapter (see “Optional Power input,” on page 9). Y ou may also need to lengthen the timeout delay in PowerChute plus by editing the [ ups ] sec­tion of
pwrchute.ini
to include “TimeoutFactor = 100” (or greater) to keep the softwar e from interrupting the daisy chain’s communications.
Each added Share-UPS unit provides seven more Basic ports. Only one Advanced port in the daisy chain is avail­able for connection to the master server. For connection instructions, see step 2 of “Connection procedure” on page
21.
Continued on next page
15
Installing Multiple Accessories
p
g
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continued
Priority of APC
accessories:
Table 4
Install SmartSlot accessories as dictated by the following table. An accessory with higher priority is to be placed in the accessory slot with the higher number.
Note:
Share-UPS has the same priority as the SmartSlot Interface Expander.
Accessory P/N Priority Position
ter
AP9605 AP9603 AP9606
AP9608
AP9610
Highest Highest-numbered
slot.
Second­hi
hest
Third­highest
Second-hi numbered slot (hi est if no PowerNet SNMP or Web/
SNMP
Card is present.) Any slot numbered
lower than PowerNet
SNMP
Web/ agement Card & Call­hi UPS, Share­and Measure-
hest-
Management
Adapter,
SNMP
Man-
UPSII
, and
her than Share-
UPS
UPS II
,
PowerNet SNMP Ada
SNMP
or Web/ Mana
ement
Card
UPS®II
Call-
Rela
I/O
Module
h-
.
®
AP9607 AP9207
AP9612T AP9612TH
Second lowest
Lowest In the UPS accessory
Slot higher than Measure-
lower than all others
slot.
UPSII and
.
Interface Ex
ander
Measure-
II
Table 4: Priority of APC accessories
UPS
Continued on next page
16
Installing Multiple Accessories
continued
Expanding
SmartSlot
capacity
If you need additional SmartSlot capacity between the Share-UPS unit and the master server, you can purchase an APC Expansion Chassis (AP9600) or Triple Chassis (AP9604). For installation instructions, refer to the user documentation supplied with each of these products.
17

Installing Share-UPS

Planning a
location for
Share-UPS

War ning

Reminder

Installation
options
You may install Share-UPS in any protected environment; the location should be central to all servers powered by the UPS.
Do not operate Share-UPS where the ambient temperature or humidity is outside the limits listed in “Product specifica­tions: Table 14,” on page 59.
Before you install Share-UPS, install any required power management software (PowerChute, PowerChute
plus
, or software required by your operating system). If you plan to use PowerChute
plus
on servers connected to the Basic ports of Share-UPS, see “Master server versus other serv­ers” on page 11 and “Configuring PowerChute plus for simple signaling” on page 12.
You can install Share-UPS in one of three ways:
• Place on a desktop.
• Mount in a NetShelter or other 19" rack. For mount­ing instructions, see “Mounting Share-UPS in a Net­Shelter: Figure 3,” on page 19.
• Mount on a wall. For mounting instructions, see “Mounting Share-UPS on a wall: Figure 4,” on page
20.

Please recycle

18
The shipping materials for Share-UPS are recyclable. Please reuse or dispose of them appropriately.
Continued on next page
Installing Share-UPS
continued
Mounting
Share-UPS in
a NetShelter:
Figure 3
To mount Share-UPS in a NetShelter or other 19" rack:
1 Fasten the mounting brackets (supplied) to the
Share-UPS unit as shown, using the self-tapping screws (supplied).
2 Attach the Share-UPS assembly to the rack, using
mounting hardware supplied with your NetShelter enclosure or other rack.
Figure 3:Mounting Share-UPS in a NetShelter
Continued on next page
19
Installing Share-UPS
continued
Mounting
Share-UPS
on a wall:
Figure 4
To mount Share-UPS on a wall:
1 Fasten the mounting brackets (supplied) to the
Share-UPS unit as shown, using the self-tapping screws (supplied).
2 Attach the Share-UPS assembly to the wall, using
appropriate mounting hardware (not supplied).

After installation

20
Figure 4:Mounting Share-UPS on a wall
After installing Share-UPS, proceed with “Connecting Share-UPS” on page 21.

Connecting Share-UPS

Connection
procedure
To connect the devices, perform the following steps in the order given.
1 Verify that all protected loads are powered by the
same UPS to which the Share-UPS unit will be
connected. 2 Verify that no shutdown software is running. 3 Connect the To UPS cable of the Share-UPS unit
to the Computer Interface port on the back of your
UPS. Fasten securely.
If daisy-chaining multiple Share-UPS units
4
: Connect the To UPS cable of each subsequent Share-UPS unit to port 1, the Advanced port, of the previous unit.
Note: When connecting multiple Share-UPS units,
you must configure all units identically. See “Configuring Share-UPS,” on page 23.
If using Optional Power input (see “Optional
5
Power input” on page 9)
: Plug the external power adapter into the UPS and into the Optional Power input on the rear panel of the Share-UPS unit (or the first unit in a daisy chain).
Continued on next page
21
Connecting Share-UPS
continued
Connection
procedure,
continued
6 Connect the master server to port 1, the Advanced
port of Share-UPS, using the smart-signaling cable (940-0024) supplied with your UPS. (See “Master server versus other servers” on page 11.)
Note
: A server not supported by PowerChute plus
must use simple signaling with the appropri­ate cable. (See “Choosing simple signaling cables: Table 1” on page 4.)
If an accessory, such as Measure-
an Expansion Chassis
, is already using the
UPS II or
(Advanced) Computer Interface port of the
UPS
, connect the master server to the
UPS
Monitoring port on the accessory. (Accesso­ries label this port in different ways, but the function—replicating the Computer Inter­face port of the
UPS
—is the same.)
7 Connect the other server(s) to the Basic ports on
Share-UPS, using
APC
cables. See “Choosing
simple signaling cables: Table 1” on page 4.
Note
: Servers connected to the Basic ports of
Share-UPS use simple signaling for moni­toring the UPS. If these servers use PowerChute plus, this software must be configured for simple signaling. See “Con­figuring PowerChute plus for simple signaling” on page 12.
After
connecting
Share-UPS
22
After you have completed the connection procedure, con­tinue with “Configuring Share-UPS” on page 23.

Configuring Share-UPS

y
Shutdown
modes
DIP switches:
Table 5
To configure Share-UPS, you must choose one of the three available modes of automatic shutdown of the UPS. Each shutdown mode is described in this section.
• Confirmed
• Until Low Battery
•Timer
Select the shutdown mode by using the DIP switches as described in the following table. (An abbreviated form of this table also appears on the top panel of Share-UPS.)
Switch Setting (
Shutdown Mode
4321
Confirmed 0 0 0 *
Until Low Batter
2 min. 0 1 0 5 min. 0 1 1 10 min. 1 0 0
Timer
15 min. 1 0 1
001
=0, ↑ =1)
↓
N/A
N/A
N/A
N/A
N/A
30 min. 1 1 0 Soft Timer 1 1 1 Await
* Server on
Advanced Port
Table 5: DIP switches
Confirmation Treat as
Confirmed
0000
0001
N/A
N/A
Continued on next page
23
Configuring Share-UPS
continued
Confirmed
shutdown mode
Behavior of
Confirmed
shutdown mode
In Confirmed mode, Share-UPS shuts down the
UPS
after all connected servers have signaled that they have com­pleted shutdown of the operating system.
Note
: Do not use Confirmed mode if any server connected
to Share-UPS Basic ports is incapable of sending a shutdown confirmation signal. See “PowerChute plus support for Confirmed shutdown mode,” on page 25.
Unoccupied ports and ports connected to unpowered servers are considered to have confirmed shutdown.
If utility power returns before any connected server has sig­naled shutdown of the operating system, Share-UPS returns to On Line status.
If Share-UPS detects a Low Battery condition in the UPS before all connected servers have signaled shutdown of the operating system, it notifies the servers that the UPS battery is exhausted, shutting down the UPS after the Low Battery Signal Time has elapsed.
If utility power returns after at least one server has con­firmed shutdown of the operating system, but before all servers have confirmed system shutdown, Share-UPS forces On Battery and Low Battery signals so that the remaining servers shut down as well. Share-UPS sends the forced Low Battery signal for a period of time equal to the Low Battery Signal Time and then shuts down the
UPS
, which cycles
power to restart the servers.
24
If none of the Share-UPS ports are connected to a powered server, Share-UPS operates in Until Low Battery shutdown mode, as described in “Until Low Battery shutdown mode,” on page 26.
Continued on next page
Configuring Share-UPS
continued
PowerChute
support for
Confirmed
shutdown mode
Confirmed
shutdown mode
and the
Advanced port
plus
Some versions of PowerChute plus do not support Con­firmed shutdown mode when set up for simple signaling. Other versions require some editing of the
pwrchute.ini
in the PowerChute plus installation directory. To find out whether your version of PowerChute plus supports Con­firmed shutdown mode, go to http://support.apcc.com/ and find the link to “What Versions of PowerChute plus Support Confirmed Shutdown Mode?” under
mation|Share-UPS|Installation Planning
Preinstallation Infor-
.
If you configure Share-UPS in Confirmed shutdown mode by setting DIP switches 2, 3, and 4 in the down (0) position, you must set DIP switch #1 to determine the behavior of the server or device connected to the Advanced port.
When Share-UPS is configured for Confirmed mode, DIP switch #1 behaves as follows:
• With DIP switch #1 in the 0 (down) position, the Advanced port operates normally , awaiting shutdown confirmation in the Confirmed shutdown mode.
• With DIP switch #1 in the 1 (up) position, Share-UPS treats the Advanced port as always confirmed. Use this setting when the Advanced port will not be receiving a shutdown confirmation signal.
Note
:When the shutdown mode of Share-UPS is set to Until Low Battery or Timer, the position of DIP switch #1 has no effect.
file
Continued on next page
25
Configuring Share-UPS
continued
Until Low
Battery
shutdown mode
Timer shutdown
mode
Until Low Battery shutdown mode is similar to the standard operation of the allows the
UPS
. During a utility failure, Share-UPS
UPS
to run on battery until utility power is restored, or until the battery is exhausted. If Share-UPS detects a
UPS
Low Battery condition, it sends a Low Bat­tery signal on all ports for a period of time equal to the Low Battery Signal Time and then shuts down the
UPS
.
If utility power returns after the Low Battery timer has begun, Share-UPS will continue the countdown and force the UPS to cycle power.
This mode is useful for applications which require maxi­mum run time from the UPS.
In Timer shutdown mode, Share-UPS allows the UPS to operate on battery for a user-specified length of time before shutting down the
UPS
. See “DIP switches: Table 5” on
page 23 for the available timer settings. If power returns before the timer has run out, Share-UPS
returns to On Line status. When the timer runs out or when Share-UPS detects a Low Battery condition in the
UPS
, Share-UPS sends a Low Battery signal for a period of time equal to the Low battery signal time and then shuts down
UPS
the
Note
.
: If you are using PowerChute software, set the shut-
down delay for a time longer than Share-UPS timer setting. Otherwise, if the power returns after the server shuts down, the server may not restart. To set the shutdown delay, go to
Actions
and select UPS On Battery from the Event
Configuration|Event
list and Shut Down Server in the Action box. Click
Options
Sequence in __ Seconds. Click
and enter a setting for Begin Shutdown
OK
.
26
Continued on next page
Configuring Share-UPS
continued

Soft timer

Completing the
configuration
The soft timer allows you to set a custom duration for the timer, from 0 to 99 minutes. One of the DIP switch settings in Timer shutdown mode enables the soft timer, whose default is 60 minutes. T o change the soft timer duration, use the Share-UPS Settings menu. See “Share-UPS Settings menu: Figure 8,” on page 40.
After you set the DIP switches, perform the following steps in the order given.
1 If you want to change Share-UPS settings: Com-
plete the configuration of Share-UPS by accessing the Share-UPS Settings menu. For information on how to connect to the Share-UPS menu system, see “Using the Management Port” on page 29.
2 If configuring multiple Share-UPS units: repeat
step 2 for each unit, if applicable. You must con­figure each Share-UPS unit identically.
3 Test the configuration. See “Testing Share-UPS,”
on page 28.
Continued on next page
27
Configuring Share-UPS
continued
Test i ng
Share-UPS
To test the operation of Share-UPS, perform the following steps in the order given. If Share-UPS fails this test, see “Troubleshooting: Table 12” on page 48.
1 Confirm that the UPS in on and that the battery is
fully charged.
2 Verify that Share-UPS has been installed, con-
nected, and configured.
3 Start the power management software on the serv-
ers, with power management screens visible, if applicable.
4 Confirm that the Power and Status LEDs on
Share-UPS are on, indicating normal operation. 5 Simulate a utility power failure. 6 Confirm that the On Batt LED of Share-UPS is on,
indicating that Share-UPS is sending an On Bat-
tery signal to the connected servers or devices. See
“LEDs: Table 2” on page 8. 7 Confirm that all connected servers and devices
have received the On Battery message from Share-
UPS. 8 Restore utility power. 9 Confirm that all connected servers and devices
have received the message that utility power has
been restored.
Note
: To check the shutdown mode of your config-
uration, keep the utility power off long enough to allow all connected servers and devices to shut down. After all connected servers and devices have shut down, restor e power and verify that they all restart.
28

Chapter 3 Using the Share-UPS Menus

Using the Management Port

Introduction

Out-of-band
notification
The Management port of Share-UPS allows you to connect a modem or DTE (data terminating equipment—a dumb terminal or a computer running terminal emulation soft­ware) to the Advanced port (port 1) of Share-UPS. Upon establishing communications with Share-UPS through the Management port (see “Logging on to Share-UPS” on page
31), you will access the Share-UPS menus. The Share-UPS menus provide the following features:
• Out-of-band notification
• UPS status display
• UPS control
• Share-UPS configuration
The next paragraphs in this section describe these features.
When you use Share-UPS with an external modem and a pager, Share-UPS can notify system administrators of prob­lems, such as:
• UPS is operating on battery
• UPS has returned to On Line status (utility power restored)
• UPS has a low battery
• UPS has been shut down
• Battery needs replacement
• Abnormal UPS conditions or faults
Continued on next page
29
Using the Management Port
continued
UPS status
display

UPS control

Share-UPS
configuration
Using a dumb terminal or a computer and terminal emula­tion software, you can access the UPS remotely. The password-protected menu interface allows you to view information concerning UPS manufacture, the connected load, battery conditions, and current UPS status.
Using a dumb terminal or a computer and terminal emula­tion software, you can perform certain control functions of the UPS on demand:
•Self-test
• Reboot all servers
• Turn UPS on
• Turn UPS off
Using a dumb terminal or a computer and terminal emula­tion software, you can configure the Share-UPS unit. Settings include:
• Device ID string
• Password
• Soft timer
•Baud
• Dial string and trouble codes for pager notification
Connecting to
the Manage-
ment port (local)
30
To connect locally to Share-UPS, use the Management cable (940-0103) supplied with Share-UPS. Connect one end of the cable to the Management port of Share-UPS and the other end to the computer or dumb terminal.
Continued on next page
Using the Management Port
continued
Connecting to
the
Management
port (via
modem)
Logging on to
Share-UPS
To connect a modem to Share-UPS, use a standard serial cable. Connect one end to the Management port of Share­UPS and the other end to the serial port of the modem.
When Share-UPS is powered on, it configures the con­nected modem by sending modem AT setup commands.
If your modem requires an external power adapter, plug it into the UPS so that it will operate during power failures.
To log on to Share-UPS, perform the following steps in the order given.
1 Set the communication parameters of the modem
or DTE to 8 data bits, no parity , 1 stop bit, no flow control. When logging on for the first time, set the baud to 9600 bps, the Share-UPS default. (Share­UPS supports 1200, 2400, 9600, and 19200 baud.)
2Press
CTRL
+ P. Share-UPS then prompts you for
the password.
3 Enter the password for Share-UPS. The default
APC
password from the factory is
(upper case).
The Share-UPS Main menu appears.
Note
: The password may be as many as eight
characters long, and is case-sensitive. Share-UPS hangs up the modem, if con­nected, after three unsuccessful password entries. For security, change the password as soon as possible. See “Share-UPS Settings Menu,” on page 40.
31

Main Menu

---------------------- SMART-UPS 700 ----------------------
Share-UPS by American Power Conversion Corp (c) Copyright 1994,97 All Rights Reserved
Site ID: 12345678
Location: Physical Location of This UPS
------------------------ MAIN MENU -------------------------
s- UPS Status c- UPS Control d- Share-UPS Settings p- Paging Setup m- Measure-UPS Status
<CR> Display Menu
<ESC> End Session
>
Main menu:
The following figure shows the Main menu.
Figure 5
Figure 5:Main menu
Note: The model of the UPS connected to Share-UPS is
indicated in the header of some screens. Smart-UPS 700 shown.
Navigating
through the
menus
To navigate through the Share-UPS menus, note the following:
• “>” is your prompt.
• To access a menu or status display, type the letter associated with the menu item. Selections are not case-sensitive.
• The menus display directions for navigation.
• Status displays do not leave the Main menu. At these displays, press
ESC
to quit the session
If you are using a modem
32
• Share-UPS hangs up, sends the modem configuration commands, and changes the baud setting, if it has been changed using the Share-UPS Settings menu.
ENTER
to redraw the Main menu, or
: when you quit the session,
Continued on next page
Main Menu
continued
Menu
description
All Share-UPS functions are available through the Main menu. A description of each function appears in the follow­ing sections of this manual.
Note
: The Measure-UPS Status selection appears on the
Main menu only if Share-UPS has detected an APC Measure-UPS environmental monitoring accessory. For a description of the Measure-UPS Status screen, refer to the user guide supplied with the Measure­UPS accessory.
Continued on next page
33
Main Menu
ging
pag
g
pag
y
play (pag
pag
g
ging
p
y
g
y
y
p
g
y
continued
Main menu
definitions:
Table 6
The following table describes the items that appear on the Main menu.
Item Description Behavior
SITE ID
LOCATION
UPS STATUS
UPS CONTROL
SHARE-UPS SETTINGS
Identifies the Share­UPS unit (for paging).
The physical location of the Share-UPS unit.
Factory information about the UPS and bat­ter
. Current status of
the UPS. For sending commands
to the UPS. For setting various con-
figuration parameters of Share-UPS.
A string of up to 8 dig­its, changeable from the Pa
Setup menu
(
e 42).
A string of up to 40 characters, settable from the Share-UPS Settin
s menu
(
e 40).
Goes to the UPS Status dis
Goes to the UPS Con­trol menu (page 38).
Goes to the Share-UPS Settings menu (
e 35).
e 40).
PAGING SETUP
MEASURE-UPS STATUS
Table 6: Main menu definitions
For enabling paging durin
certain UPS
events. Temperature and
humidit alarm settin connected Measure­UPS accessor
readings and
s of the
.
Goes to the Pa Setu
menu (page 42).
Item does not appear on the menu if Measure­UPS accessor
resent.
Goes to the Measure­UPS Status display. (See the user the Measure-UPS accessor
.)
is not
uide for
34

UPS Status Display

------------------------- MATRIX 5000 -----------------------
Utility Line: 213.1 VAC Battery Info
UPS Output: 248.7 VAC -----------------------
UPS Load: 013.0 % Voltage: 55.62 VDC Run Time: 0113 min Capacity: 100.0 %
Load Power: 015.4 VA Smart Cells: 002
Load Current: 04.26 A Bad Cells: 000
UPS Temp: 024.3 C Batt Date: 04/28/97
Freq: 60.00 Hz Self Test: NO
UPS ID: UPS_IDEN Manuf Date: 04/28/97
UPS S/N: 80033718 F/W Rev: 5ZI
Status: On-Line
>
p
Menu
description
UPS Status
display:
Figure 6
UPS Status
display
definitions:
Table 7
The UPS Status display provides factory information on the connected UPS, output and load readings, battery informa­tion, and Measure-UPS accessory readings (if attached). To access the UPS Status display, type s from the Main menu.
The following figure shows the UPS Status display.
Figure 6:UPS Status display
The following table describes the items that appear on the UPS Status display.
Item Description
Utility Line
UPS Output
The input voltage from the utility, in volts AC. The output voltage to the load from the UPS,
in volts AC.
UPS Load
The connected load (in watts) as a percentage of the rated ca
Table 7: UPS Status display definitions
acity of the UPS.
Continued on next page
35
UPS Status Display
y
p
p
g
p
g
play
y
y
UPS Status
display
definitions:
Table 7,
continued
Item Description
Run Time
continued
An estimate of the total run time currently available from the UPS, based on present load and batter
, in minutes.
Load Power
Load Current
UPS Temp
Freq
Voltage
Capacity
Smart Cells
Bad Cells
Batt Date
The amount of power being drawn by the load, in volt-am
The amount of current being drawn by the load, in am
The current temperature inside the UPS, in de
The output frequency setting of the UPS, in hertz.
The total voltage for the UPS batteries, in volts DC.
The batteries’ charge as a percentage of capac­ity.
The number of SmartCell battery packs con­nected to the UPS. (Not supported by all UPS models.)
The number of connected SmartCell battery
acks that are bad. (Not supported by all UPS
models.) The date of the last battery change, settable
throu
s (if supported by the UPS).
s (if supported by the UPS).
rees Celsius.
h PowerChute plus.
Self Test
The results of the latest UPS self-test, dis-
ed as one of the following:
OK
–Good batter
BT
–Battery failed; insufficient capacit
NG
–Invalid test because of overload
NO
–Test results not available
Continued on next page
36
UPS Status Display
g
g
g
y
y
p
g
yp
g
UPS Status
display
definitions:
Table 7,
continued
Item Description
UPS ID
Manuf Date
continued
The internal identifier for the UPS, settable throu
The date the UPS was manufactured.
h PowerChute plus.
UPS S/N
F/W Rev
Status
Fault
The UPS electronic serial number, pro-
rammed at the factory. The revision number of the UPS firmware. The current status of the UPS, displayed as
one or more of the followin
Waiting to Power Load In Bypass On-Line On-Battery Replace Battery Low Battery Abnormal Condition (see Fault item below)
The current abnormal conditions, when Status = Abnormal Condition. Some abnormal con­ditions are:
Low Batt Shutdown Overload Main Relay Batt Charger Bypass Relay Internal Temp
hi
h
Elec Fan Unit
ure
Iso Unit Fan Bypass Supply Voltage Select
ure
DC Imbalance
–main rela
–batter –bypass relay failure
–internal tem
–electronics unit fan fail-
–isolation unit fan failure
–b
.
failure
charger failure
ass supply failure
–volta
e selection fail-
erature too
37

UPS Control Menu

----------------------- CONTROL MENU -----------------------
t- UPS Self Test r- Re-Boot All Servers n- Turn UPS ON f- Turn UPS OFF
<CR> Display Menu
<ESC> Return to Main Menu
>
Menu
description
UPS Control
menu:
Figure 7
The UPS Control menu allows you to perform control func­tions on demand through Share-UPS. To access the UPS Status display, type c from the Main menu.
The following figure shows the UPS Control menu.
Figure 7:UPS Control menu
Continued on next page
38
UPS Control Menu
g
y
y
y
y
y
y
y
pp
g
g
continued
UPS Control
menu
definitions:
Table 8
The following table describes the items that appear on the UPS Control menu.
Item Description
UPS Self Test
Re-Boot All Servers
Turn UPS ON
Turn UPS OFF
The results of the latest UPS self-test (also shown on the UPS Status display page 36), displayed as one of the followin
OK
–Good batter
BT
–Battery failed; insufficient capacit
NG
–Invalid test because of overload
NO
–Test results not available
Reboots all servers connected to the Share-UPS unit. For safety, Share-UPS prompts you to confirm this command. To confirm the reboot command,
ou must enter forces the On Battery and Low Battery signals for the duration of the Low Batter UPS to c
Note
Immediately turns on the UPS, providing power to any equipment connected to the UPS.
Turns off the UPS, dropping the connected load. For safety, Share-UPS prompts you to confirm this command. To confirm the Turn UPS OFF command, Share-UPS then immediatel
Note
cle power to the loads.
: Your modem will lose power during reboot if
it is connected to the UPS.
: Y our modem will lose power if it is connected
to the UPS when it is turned off.
.
YES
(upper case). Share-UPS then
signal, causing the
ou must enter
YES
(upper case).
turns off the UPS.
Toggle Bypass Mode
Table 8: UPS Control menu definitions
Switches the UPS in and out of bypass mode, if bypass capability exists in the UPS. The results of this command a
BYP
–UPS has
INV
–UPS has
ERR
–UPS cannot execute request
ear as one of the following.
one into bypass mode one into normal mode
39

Share-UPS Settings Menu

-------------------- SHARE-UPS SETTINGS -------------------­Model Number: AP9207 H/W Rev: C3
Serial Number: WA9715696075 F/W Rev: L
Manuf. Date: 4/15/97
------------------------------------------------------------
1- Baud Rate: 9600 2- Set Password: ******** 3- Answer Ring: 0 4- Location: Physical Location of this UPS
------------------------------------------------------------
5- Soft Timer: 75 min
Shutdown Mode: Confirmed
------------------------------------------------------------
6- Reset Share-UPS to Default Settings
<CR> Display Menu
<ESC> Return to Main Menu
>
Menu
description
Share-UPS
Settings menu:
Figure 8
Share-UPS
Settings menu
definitions:
Table 9
The Share-UPS Settings menu allows you to configure the way Share-UPS operates. T o access the Share-UPS Settings menu, type d from the Main menu.
The following figure shows the Share-UPS Settings menu.
Figure 8:Share-UPS Settings menu
The following table describes the items that appear on the Share-UPS Settings menu.
Item Description
Model Number
Serial Number
Manuf Date
The model number of the Share-UPS unit. The serial number of the Share-UPS unit. The date on which the Share-UPS unit was
manufactured.
40
H/W Rev
F/W Rev
Table 9: Share-UPS Settings menu definitions
The hardware revision number of the Share­UPS unit.
The firmware revision number of the Share­UPS unit.
Continued on next page
Share-UPS Settings Menu
g
y
y
pp
p
p
p
y
g
g
g
g
Share-UPS
Settings menu
definitions:
Table 9,
continued
Baud rate
Password
continued
Transfer rate to be used for Share-UPS communications (0 = 1200, 1 = 2400, 2 = 9600, 3 = 19200). The chan when
ou quit the session.
The password to use when logging onto the Share-UPS Main menu. The factor default is
The characters, and is case-sensitive.
Write down the secure contact APC b the back cover of this manual.
APC
(u
er case).
assword may be up to eight printable
assword and keep it in a
lace. If you forget your password,
one of the means listed on
e takes effect
Answer
Location
Soft Timer
Shutdown Mode
Reset Share­UPS Default Settings
The number of rings after which Share­UPS answers a call. The ran answering) through 9.
A character string describing the physical location of the Share-UPS unit.
A value from 0-99 minutes for the Soft Timer duration (see “Soft timer ,” on page
27). The current setting for the shutdown
mode, based on the confi switch settin
Clears any changes you have made, returnin tory defaults. Share-UPS will prompt you to confirm this command.
s of Share-UPS.
all device settings to their fac-
e is 0 (no
uration DIP
41

Paging Setup Menu

ATDT9,18005551212@12345678*1;
Attention
Command
Issued by
Share-UPS
Dial Type
Command
Modem
Commands
Phone Number
Site ID
Space Character
Event Code
Return to Command Mode
Issued by Share-UPS
Dial String
Pager Display
†
†
†
†
Paging and
Share-UPS
Format of
reported events
Share-UPS
modem
command
string:
Figure 9
When used in conjunction with a modem connected to the Management port (see “Connecting to the Management port (via modem),” on page 31), Share-UPS can be set up to dial a pager to report UPS problem events, such as on-battery operation or problems with the UPS. To use paging, access the Paging Setup menu by typing p from the Main menu, and change the settings to work with your modem and pager.
When paging is enabled and a UPS problem event occurs, Share-UPS reports the condition by sending a code that appears on the pager’s display:
[Site ID][space][event code]
For example, a pager displaying:
12345678 1
tells you that the UPS whose Site ID you have assigned as “12345678” is reporting the event whose code you have chosen to be represented by “1.”
When a reportable event occurs, Share-UPS issues a modem command string like the one in the following figure.
Figure 9:Share-UPS modem command string
†
42
To be set using the Paging Setup menu.
Continued on next page
Paging Setup Menu
continued
Typical paging
sequence:
Table 10
The following figure shows a typical sequence of events during a utility power outage when Share-UPS is config­ured for paging.
Power failure occurs:
UPS goes on battery
Share-UPS transmits
modem command string
Pager displays Site ID
and Event Code for
UPS On Battery
Power is restored:
UPS goes on line
Share-UPS transmits
modem command string
Pager displays Site ID
and Event Code for
UPS On Line
Figure 10:Typical paging sequence
Continued on next page
43
Paging Setup Menu
----------------------- PAGING SETUP -----------------------
1- Paging: ON 2- Dial String: DT9,18005551212@ 3- Site ID: 12345678 4- Space Char: *
------- EVENT -------------- CODE (0=Disabled) -------------
a- UPS ON-BATTERY 1 b- ON & LOW BATTERY 2 c- UPS SHUT DOWN 3 d- UPS ON-LINE 4 e- REPLACE BATTERY 5 f- UPS FAULT 6 g- ENV-ALARM 7
------------------------------------------------------------
<CR> Display Menu
<ESC> Return to Main Menu
>
y
continued
Paging Setup
menu:
Figure 11
Common
modem
commands:
Table 10
The following figure shows the Paging Setup menu.
Figure 11:Paging Setup menu
The following table lists some common modem commands that you may include in your dial string (see “Share-UPS modem command string: Figure 9,” on page 42). For further information, see the documentation supplied with the modem.
Command Description
DP
DT
W
, (Comma)
44
@
|
;
(Semicolon)
Table 10: Common modem commands
Pulse dialing method. Tone dialing method. Wait for second dial tone. Pause. Pause duration is typically 2 seconds. Wait for quiet answer (5 seconds of silence). Inserts a new line and a 3-second delay. Returns modem to command state after dialing.
(Share-UPS inserts this command automaticall
.)
Continued on next page
Paging Setup Menu
p
y
yp
g
g
y
pag
g
y
paging y
pp
g
continued
Paging Setup
menu
definitions:
Table 11
The following table describes the items that appear on the Paging Setup menu.
Setting Description
Paging
Dial String
Site ID
Space Char
Table 11: Paging Setup menu definitions
Turns paging on or off. A string of up to 40 characters (letters, numbers,
or
unctuation) that Share-UPS sends to the modem in order to contact String must contain the following items.
• The dial t be
inning of the strin
•The phone number of the pager
•An waiting for dial tone, outside line access,
er PIN number, etc. For an example of a dial string, see “Share-UPS modem command strin
A string of up to 8 numeric (0–9) characters that will allow unit is
The character that Share-UPS uses to separate the Site ID from the Event Code. This character a
ears as a space on the pager. Change this set-
tin
only if your pager requires a different space
character.
e command (DT or DP) at the
modem commands needed for timing,
ou to determine which Share-UPS
ou during an event.
our pager. The Dial
: Figure 9,” on page 42.
Continued on next page
45
Paging Setup Menu
pag
p
y
p
g
p
y
p
y
p
y
p
g
Paging Setup
menu
definitions:
Table 11,
continued
Setting Description
Event
continued
A one-digit code that you associate with each of the events reportable by Share-UPS. If Paging is turned on and Share-UPS detects an event, it transmits the code to the assigned 0 does not trigger paging and is thus not re
orted.
You ma events. (For exam battery-related events.) However, it may pre­vent confusion to assi event.
Each event is described below.
UPS ON BATTERY
ter
ON & LOW BATTERY
battery output due to a loss of utility power, and the UPS batter
UPS SHUT DOWN
down by command or a low-battery condition.
UPS ON-LINE
online o ter
REPLACE BATTERY
Replace Battery alarm.
UPS FAULT
fault.
ENV-ALARM
issued an alarm (tem in sure).
assign the same digit to multiple
le, you could assign 3 to all
output due to a loss of utility power.
is nearly exhausted.
–the UPS has been shut
–the UPS has returned to
eration after an on-battery, low-bat-
, or shutdown condition.
–the UPS has detected an internal
–a Measure-UPS device has
outside established limits, or contact clo-
er. An event
n a unique code to each
–the UPS is
–the UPS is
–the UPS has issued a
erature or humidity read-
roviding bat-
roviding
46

Chapter 4 Product Information

Warranty Information

Limited
warranty
Obtaining
service
American Power Conversion (APC) warrants Share-UPS to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to equipment which has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from APC or a designated APC service center. Products must be returned to APC or an APC service center with transporta­tion charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
Continued on next page
47
Warranty Information
continued
Warranty
limitations
Except as provided herein, American Power Conversion makes no warranties, express or implied, including war­ranties of merchantability and fitness for a particular purpose
exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
Except as provided above, in no event will APC be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of this product, even if advised of the possibility of such damage
Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equip­ment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
. Some jurisdictions do not permit limitation or
.
48

Troubleshooting

g
g
p
g
g
p
p
y
y
g
pag
p
p
p
p
pag
y
p
p
p
p
pag
If you have
problems with
your Share-UPS
Trouble-
shooting:
Table 12
The troubleshooting chart (Table 12) covers many of the problems that might arise with Share-UPS. If you encounter a problem with your Share-UPS unit, refer to the trouble­shooting chart first. There may be a simple solution you are overlooking.
The following table shows the solution to common prob­lems with the operation of Share-UPS.
Problem Possible Cause Solution
Cannot lo Share-UPS menus via the Mana
ort.
A server con­nected to a Basic
ort does not acknowledge On Batter
onto
ement
signal.
Incompatible ter­minal settin
The wrong cable is being used.
There is an inter­nal Share-UPS.
s.
roblem with
e settings to
Chan match the Share-UPS baud (the default is
9600), with 8 data bits, no
arity, and no hand-
shaking. Verify that the cable is
the one supplied with
our interface kit. See “Choosin naling cables: Table 1” on
Disconnect Share-UPS tem UPS and reconnect. If the see “If sist,” on
simple sig-
e 4.
orarily from the
roblem persists,
roblems per-
e 52.
The Power LED flashes continu­ousl
.
Table 12: Trouble-shooting
There is an inter­nal
roblem with
Share-UPS.
Disconnect Share-UPS tem
orarily from the UPS and reconnect. If the
roblem persists, see “If sist,” on
roblems per-
e 52.
Continued on next page
49
Troubl esho otin g
p
p
g
y
pp
g
pag
p
pag
p
p
y
p
p
p
g
g
y
p
y
pp
pag
y
Trouble-
shooting:
Table 12,
continued
continued
Problem Possible Cause Solution
The UPS is off. Normal Share-UPS
o
eration when the
UPS is off.
The Power LED is on but the Sta­tus LED is off.
One or more servers shuts down when the UPS is on bat­ter
, but does not
restart when
ower returns.
The UPS is not ca
able of smart
si
naling.
There is a with the UPS.
Timer mode: the o
erating system shutdown time as set in PowerChute
plus is too short.
Confirmed mode:
Share-UPS did not receive shutdown confirmation from servers that shut down, and utilit
ower was restored. The server shut down but the UPS did not shut down.
roblem
Verif
that your UPS
su
orts smart signal-
in
. See “Hardware and software require­ments,” on “Sim
le versus smart
signaling: Table 3,” on
e 10.
Contact APC Techni­cal Support at one of the
hone number or address on the back cover of this manual.
The
ower manage­ment software shut­down time must be set lon
er than Share­UPS Timer shutdown mode settin
Verif
that the servers can confirm shutdown. See “Pow­erChute plus su for Confirmed shut­down mode” on
20. If not, configure Share-UPS for Timer or Until Low Batter shutdown mode.
e 3 and
.
ort
e
Continued on next page
50
Troubl esho otin g
p
prop
y
g
g
y
g
y
y
y
y
p
g
g
pag
g
pp
g
pp
pag
p
g
pag
g
g
pag
Trouble-
shooting: Table
12, continued
continued
Problem Possible Cause Solution
The communica­tion cable is not
erly fastened.
cable connec-
Verif tions.
The Status LED is on but the server on the Advanced cannot commu­nicate with the UPS.
The receives incom-
lete or incorrect
codes.
ort
er
The wron bein
The port on the master server is bein another a
The modem is dial­in the
cable is
used.
used by
lication.
too quickly for
er system.
ou are using smart
If si
naling, verify that
ou are using the
cable supplied with
our APC UPS (940-
0024). If simple signaling, ver­if the correct sim nalin “Choosing simple sig­nalin 1” on
Close the offendin a
Confi modem for slower dialin commands. See “Common modem commands: Table 10,” on
ou are using
that you are using
le sig-
cable. (See
cables: Table
e 4.)
lication.
ure your
, using modem
e 44.
51
Troubl esho otin g
continued
If problems
persist
For problems not covered in the troubleshooting chart (see “Troubleshooting: Table 6” on page 26), or if the problem persists, follow this procedure:
1 Note the serial number and date of purchase of the
Share-UPS unit. Contact Technical Support at the phone number or address on the back cover of this manual.
2 Be prepared to provide a description of the prob-
lem. A technician will help solve the problem over the phone, if possible, or will give you a return material authorization (RMA) number.
3 If the Share-UPS unit is under warranty, repairs
are free of charge. If the warranty has expired, there will be a nominal charge for repair.
4 Pack the Share-UPS unit carefully in its original
packaging, if possible. Do not use polystyrene beads for packing. Damage sustained in transit is not covered under the warranty . Enclose a letter in the package with your name, address, RMA num­ber, a copy of the sales receipt, daytime phone number, and check (if applicable).
5 Mark the RMA number clearly on the outside of
the shipping carton. The factory will not accept any materials without this marking.
6 Return the Share-UPS unit by insured, prepaid car-
rier to the U.S. address on the back cover of this manual.
52

Life-Support Policy

General policy

Examples of life-
support devices
As a general policy,
APC
does not recommend the use of any of its products in life support applications where failure or malfunction of the
APC
product can be reasonably expected to cause failure of the life support device or to affect significantly its safety or effectiveness.
APC
does not
recommend the use of any of its products in direct patient
APC
care.
will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to
APC
that (a) the risks of injury or damage have been minimized, (b) the customer assumes all such risks, and (c) the liability of American Power Conversion is adequately protected under the circumstances.
Examples of devices considered to be life support devices are neonatal oxygen analyzers, nerve stimulators (whether used for anesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators for both adults and infants, anesthe­sia ventilators, and infusion pumps as well as any other devices designated as “critical” by the
U.S. FDA
.
Hospital-grade wiring devices and leakage current may be ordered as options on many
APC UPS
systems.
APC
does not claim that units with this modifications are certified or listed as Hospital Grade by APC or any other organization. Therefore these units do not meet the requirements for use in direct patient care.
53

Specifications

Basic port pin
assignments
The following limitations and capabilities apply to the Basic ports of Share-UPS:
• Pins 3, 5, and 6 are open collector outputs which must be pulled up to a common referenced supply no greater than +40 Vdc. The transistors are capable of a maximum non-inductive load of 25 mAdc. Use only Pin 4 as the common.
• The output at Pin 2 generates a low-to-
high RS-232
level when the device is signaling an On Battery con­dition. The pin is normally at a low RS-232 level.
• Share-UPS may be signaled to shut down the
UPS
by applying a high RS-232 level to Pin 1 for 4.5 sec­onds. Shutdown is also dependent on the
UPS
status and the Share-UPS shutdown mode (see “Configur­ing Share-UPS,” on page 23).
Continued on next page
54
Specifications
continued
Basic port pin
assignments:
Figure 12
The following figure shows the Basic port
pin
assignments.
Figure 12:Basic port pin assignments
Continued on next page
55
Specifications
continued
Advanced port
pin assignments
The Advanced port of Share-UPS has the same limitations and capabilities as the Basic port (see “Basic port pin assignments,” on page 54). The following additional limita­tions and capabilities apply to the Advanced port:
• Applying a momentary (approximately 1 second) high RS-232 level to Pin 7 turns on the UPS and its loads. A momentary low RS-232 level turns off the UPS and its loads. Pin 7 should normally be uncon­nected. This signal is passed through Share-UPS.
• DC operating voltage is available on Pin 8 of the Advanced port. This voltage may be the UPS battery voltage or the voltage from an external adapter, whichever is greater.
Continued on next page
56
Specifications
6 7 8 9
1 2 3 4 5
9
1
7
2
8
4
6
5
3
UPS Shut Down RS-232 Input or
Advanced Mode RS-232 Data Rx In
Line Fail RS-232 Output or
Advanced Mode RS-232 Data Tx Out
Unregulated
+24 VDC Output
UPS Turn On/Turn Off Input
Chassis
Common
Normally Closed Line Fail Signal
Normally Open Low Battery Signal
Normally Open Line Fail Signal
HI
4.5 s
continued
Advanced port
pin
assignments:
Figure 13
The following figure shows the Advanced port assignments.
pin
Figure 13:Advanced port pin assignments
Continued on next page
57
Specifications
p
p
q
continued
Management
port pin
assignments
Management
port pin
assignments:
Table 13
The Management port is a standard 9-pin RS-232 serial communications port. The port is configured as data termi­nating equipment (DTE) with no handshaking, and supports bauds of 1200, 2400, 9600, and 19200. The data format is 8 data bits with 1 start bit, 1 stop bit, and no parity.
The Management port pin assignments are listed in the fol­lowing table.
Pin Function
1 Unused 2 Receive Data in 3 Transmit Data out 4 +12 Vdc (through a 1-kΩ resistor) 5Ground 6 Unused 7Re 8 Clear To Send input
uest To Send output
ut
ut
9 Unused
Table 13: Management port pin assignments
Continued on next page
58
Specifications
g
g
g
p
g
p
g
y
g
g
g
continued
Product
specifications:
Table 14
The following table shows the product specifications for Share-UPS.
Item Specification
Power
Turn on voltage: > 22 Vdc Turn off volta Current draw (normal operation): 45 mAdc Current draw (volta
Physical
Size (H × W × D): 1.75 × 17.0 × 5.0 in
Wei
ht: 3.5 lb (1.6 kg)
Shipping weight: 5.75 lb (2.6 kg)
Environmental
Elevation (above
O
eratin
Storage
e: < 16 Vdc
e < 16 Vdc): < 1 mAdc
(4.4 × 43.2 × 12.7 cm)
MSL
):
0 to 10,000 ft (0 to 3000 m) 0 to 50,000 ft (0 to 15 000 m)
Tem
erature: Operatin Storage
Relative humidit
Operatin Storage
Electromagnetic immunity: EN50082-1 verified
Table 14: Product specifications
:
32 to 149°F (0 to 65°C)
-4 to 158°F (-20 to 70°C)
0 to 95%, non-condensin 0 to 95%, non-condensin
Continued on next page
59
Specifications
Product
specifications:
Table 14,
continued
continued
Approvals
EMC
verification:
Item Specification
FCC/DOC
Class A, VDE/EN
50022 Class B verified
Other:
CE, C-Tick (AS/NZS 3538)
60

Index

p
p
y
g
g
g
g
g
g
g
g
g
y
g
y
g
y
g
Symbols
@,44 |
44
,
A
Abnormal UPS conditions,37 Accessories, multiple installation
of
Advanced port
in assignments,56–
Answer
AS/400 Cable AT commands
,15–
41
,
17
7
,
4
,
,42,
57
44
B
Bad Cells,36
Basic port
in assignments,
Batt Date
Batter
Baud Rate
6
,
54
36
,
packs, SmartCell,36
41
,
Behavior of Confirmed shutdown
mode
24
,
C
Cable, To UPS,9 Cables
choosing, one required for each device,
Call-UPS II
Capacity
Communications cables, choosin Computer Interface port Confi Confi
Confi
4
3
16
,1,
36
,
21
,
uration DIP switches,8, 23 uring PowerChute plus for
simple si
nalin
12
,
uring Share-UPS,23–28, 30
Confirmed shutdown mode
Advanced port, behavior of, PowerChute plus support for,
Connectin Connectin
30
local, modem,
25
24
Share-UPS,21–22 to the Management port
31
D, E
Default settings, resettin Dela
shutdown,26
Dial String
DIP switches
,
45
,8,
23
DP (modem command) DT (modem command) Env-Alarm Events
Expandin Expansion Chassis Extension cables
46
,
46
,
SmartSlot capacit
4
,
,
F, G, H
F/W Rev
Share-UPS, UPS,
Fault
,
37
40
37
Features of Share-UPS Firmware revision number
Freq
36
,
H/W Rev
40
,
Hardware requirements
4
,
Hardware revision number Hospitals, usa Humidit
e of APC UPS in,53
limits,18
I
IBM AS/400, cable for connecting to
Share-UPS
Increasin
run time,26
4
,
17
,
,
,1–
,
,
44 44
,37,
3
,
,
41
2
40
24
25
,
17
40
61
Index
g
g
p
g
y
y
g
gging
y
g
g
g
p
g
g
g
g
g
p
g
g
g
continued
Installing multiple accessories,15
17
Installin
Installin
Interface Expander Interface kits, choosin Inventor Isolated Extension Cable
multiple Share-UPS
units
15
,
Share-UPS,18–20
options,
18
lanning location,
5
,
18
16
,
4
,
4
,
J, K, L
Key concepts,10–14 LEDs
8
,
Life-support devices Life-support polic Lo Batt LED
Load Current Load Power Location
,34,
,
,
36
,
41
8
36
53
,
53
,
Location of Share-UPS, plannin Lo Low Batter
on to Share-UPS,31
signal,13
M, N, O
Macintosh AppleShare Server,
cable for connectin Share-UPS
Main menu
accessing,29– definitions, description,
ement cable,5
Mana Mana
ement port,7, 29–31
establishing communication with, introduction, navigating through the Share-UPS
menus,
in assignments,
,32–
34
33
29
32
,
34
31
4
to
58
Manuf Date
–
Share-UPS, UPS,
40
37
Master server versus other
servers
11
,
Matrix-UPS
models supported by Share-UPS,
Maximizin Measure-UPS
Measure-UPS Status
run time,26
II
16
,
34
,
Measure-UPS Status screen
3
33
,
Menus
Main,32–
definitions
description Navigating, Paging Setup,42–
definitions Share-UPS Settings,40–
definitions
description UPS Control,38–
18
,
definitions
description
Model Number
34
32
34
,
,
45
,
40–41
,
,
39
,
,
40
,
33
45
41
40
39
38
Modem
commands, using with Share-UPS,
Modem command strin Modem confi Mountin Mountin
in a NetShelter, on a wall,
44
uration,42, 44–45 brackets,5 Share-UPS
19
20
29
,
42
Multiple accessories
osition,
Multiple Share-UPS units,
31
Navi
NetShelter Obtainin
16
installin
15
,
ating through the Share-UPS
menus
32
,
19
,
service,47
62
Index
y
g
g
ging
g
g
y
y
g
y
g
g
g
g
g
y
continued
On & Low Battery
On Batt LED On-demand operation Optional power input Out-of-band notification Output frequenc Overview of Share-UPS
46
,
8
,
30
,
9
,
29
,
36
,
4
,1–
P, Q
Package recyclin Pa
er notification,42
Pa
Paging
29
, Paging Setup menu,42– typical sequence of events,
45
,
Paging Setup Password
41
,
Password, default Pin assi
nments
Advanced port,56– Basic port, Management port,
Port
Advanced,
pin assignments
6
Basic,
pin assignments
Management,
introduction pin assignments
Power Adapter Power input, optional Power LED
,
PowerChute for Macintosh (software
and cable
PowerChute
configuring for simple signaling, support for Confirmed shutdown
mode,
support for simple and advanced
si
naling,
,
54
7
8
plus
,
34
,
25
18
,
45
43
31
,
57
58
56–57
,
54
,
7
29
,
58
,
9
9, 21
,
4
12
3
PowerNet SNMP Adapter Priorit
of APC accessories,16
,
Problems with Share-UPS,
persistent Product description Product specifications
52
,
9
,5–
59
,
R
Rear panel,6
Re-Boot All Servers
Rec
cling Share-UPS packagin
Rela
I/O Module,16
Replace Battery
Reported events, format of
39
,
46
,
,
Requirements, hardware and
software
3
,
Reset Share-UPS Default
Settings Run Time
Run time, maximizin
41
,
36
,
26
,
S
Safety warnin Scheduled shutdowns
Self Test
,
Serial Number
Serial number (UPS) Server, master Service, obtainin Setup overview Share-UPS Settin Share-UPS Settin
definitions,40– description,
Shutdown dela
Shutdown Mode
Shutdown modes
Confirmed,24– Timer, Until Low Battery,
36
26
4
,
13
,
40
,
37
,
11
,
47
,
14
,
s,34 s menu,40–41
41
40
26
,
41
,
23
,
25
26
16
42
18
,
63
Index
g
g
g
g
g
y
y
y
y
g
g
y
g
y
g
y
y
g
g
continued
Shutdowns, scheduled,13 Simple si
Site ID Smart Cells
Smart si SmartSlot, expandin
,34,
for
nalin
nalin
17
,
,
45
36
,
,
10
10
capacity
Smart-UPS, models of, supported b
Share-UPS
Soft Timer
Soft timer
,
,
Software requirements
Space Char
Specifications
Status
(UPS)
Status (UPS), displa
menu definitions,35–
Status LED Switches, DIP S
mmetra
PowerArray
b
Share-UPS,3
41
27
45
,
,54, 57–
37
,
8
,
,8,
3
,
,30,
23
3
,
59
35
37
, support of,
T, U, V
Temperature limits,18 Testin
Share-UPS,28 Timer shutdown mode Timer, soft To UPS cable
27
,
9
,
Toggle Bypass Mode
Triple Chassis Troubleshootin
Turn UPS OFF Turn UPS ON
T
pical paging sequence,43
UNIX Basic Si
17
,
,49–
,
39
,
naling Cable,4
39
26
,
39
,
52
Until Low Batter
mode
26
,
UPS Control menu
definitions, description,
UPS Fault UPS ID
UPS Interface Extension
39
38
46
,
37
,
UPS LAN Mana
UPS Load
35
,
UPS On Battery UPS On-Line UPS Output UPS S/N UPS Self Test
,
35
,
37
,
,
UPS Shut Down
UPS Status
UPS Status
37
,
34
,
UPS Status displa
definitions,35– description,
UPS Temp Utility Line Voltage W
(modem command)
35
36
,
35
,
36
,
W, X, Y, Z
Warning, installation,18 Warrant
limitations,
Web/SNMP Mana
Windows server, cable for
47
,
16
connectin
48
shutdown
,34, 38–
4
,
er Cable,4
46
,
46
39
46
,
,30, 35–
37
44
,
ement Card,1
to Share-UPS,4
39
37
,
64
www.apcc.com
Toll free technical support:
U. S. & Canada 1-800-800-4272 Austria 0660 6480 Belgium 0800 15063 Czech Republic 0 800 102063 Denmark 800 18 153 Finland 9800 13 374 France 0 800 906 483 Germany 01300818907 Holland 0800 0224655 Hungary 00800 12221 Ireland 1 800 702000 x 2045 Israel 177 353 2206 Italy 1678 74731 Japan 0120-80-60-90 Luxembourg 0800 2091 Norway 800 11 632 Poland 00800 353 1202 Portugal 050 553182 South Africa 0800 994206 Spain 900 95 35 33 Sweden 020 795 419 Switzerland 0800 556177 Turkey 0800 35390275 U. K. 0800 132990
Areas without toll free numbers:
+1 401 789 5735 (USA) or +353 91 702020 (Ireland) +7095 916 7166 (Russia)
Serial number:
E-mail technical support:
Australia anztech@apcc.com Europe apceurtech@apcc.com India isbtech@apcc.com Japan jsupport@apcc.com Latin America apctchla@apcc.com SE Asia asetech@apcc.com
Online Technical Support
U.S. & Canada http://support.apcc.com/
Addresses:
American Power Conversion Corporation 132 Fairgrounds Road P. O. Box 278 West Kingston, Rhode Island 02892 USA
APC Ireland (A. P. C.) b. v. Ballybritt Business Park Galway Ireland
APC Japan BR Gotanda 7
th
Floor 2-30-4 Nishi-gotanda, Shinagawa-ku Tokyo 141 Japan
APC Europe
143 Bis Avenue de Verdun
92442 Issy les Moulineaux Cedex France
Entire contents copyright © 1999 American Power Conversion. All rights reserved.
Reproduction in whole or in part without permission is prohibited.
All trademarks are the property of American Power Conversion.
990-0097B 3/99
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