APC AP7820, pdu0123b User Manual

Installation

Metered Rack Power

Distribution Unit

This manual is available in English on the enclosed CD.

Dieses Handbuch ist in Deutsch auf der beiliegenden CD-ROM
verfügbar.

Este manual está disponible en español en el CD-ROM adjunto.

Ce manuel est disponible en français sur le CD-ROM ci-inclus.

Questo manuale è disponibile in italiano nel CD-ROM allegato.

本マニュアルの日本語版は同梱の CD-ROM からご覧になれ
ます。

Instrukcja Obs

Данное руководство на русском языке имеется на
прилагаемом компакт-диске.

O manual em Português está disponível no CD-ROM em anexo.

Bu kullanim kilavuzunun Türkçe'sä, äläxäkte gönderälen CD
äçeräsände mevcuttur.

您可以从包含的 CD 上获得本手册的中文版本。

ługi w jezyku polskim jest dostepna na CD.

Contents

Preliminary Information. . . . . . . . . . . . . . . . . . .1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Display interface . . . . . . . . . . . . . . . . . . . . . . 1

Receiving inspection . . . . . . . . . . . . . . . . . . . 1

Please recycle . . . . . . . . . . . . . . . . . . . . . . . . 1

Install the PDU . . . . . . . . . . . . . . . . . . . . . . . . . .2

Attach the cord retention trays . . . . . . . . . . . 2

Attach cords to the tray . . . . . . . . . . . . . . . . . 2

Mounting options . . . . . . . . . . . . . . . . . . . . . . 3

Toolless mounting . . . . . . . . . . . . . . . . . . . . . 3

Bracket mounting . . . . . . . . . . . . . . . . . . . . . . 4

Display Interface Operation . . . . . . . . . . . . . . .7

Quick Configuration. . . . . . . . . . . . . . . . . . . . . .8

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TCP/IP configuration methods . . . . . . . . . . . 8

APC Device IP Configuration Wizard . . . . . . 9

BOOTP & DHCP configuration . . . . . . . . . . . 9

Local access to the control console . . . . . 12

Remote access to the control console . . . 13

Control console . . . . . . . . . . . . . . . . . . . . . . 14

Access a Configured PDU. . . . . . . . . . . . . . . .15

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Web interface . . . . . . . . . . . . . . . . . . . . . . . . 15

Telnet and SSH . . . . . . . . . . . . . . . . . . . . . . . 16

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

FTP and SCP . . . . . . . . . . . . . . . . . . . . . . . . . 17

Managing the security of your system . . . . 17

How to Recover From a Lost Password . . . .18

How to Update Firmware. . . . . . . . . . . . . . . . .19

Warranty and Service . . . . . . . . . . . . . . . . . . .20

Limited warranty . . . . . . . . . . . . . . . . . . . . . 20

Warranty limitations . . . . . . . . . . . . . . . . . . . 20

Obtaining service . . . . . . . . . . . . . . . . . . . . . 20

Life-Support Policy . . . . . . . . . . . . . . . . . . . . .22

General policy . . . . . . . . . . . . . . . . . . . . . . . 22

Examples of life-support devices . . . . . . . . 22

Metered Rack Power Distribution Unit i

Preliminary Information

Features

This booklet provides information on installing
and operating Metered Rack Power Distribution
Units (PDUs). Each PDU has a sensor that
measures the current being used by the PDU and
its attached devices, and can be monitored through
the Web, Telnet, SSH, SNMP, or InfraStruXure
Manager interfaces.

Display interface

The display interface on the PDU shows the
aggregate current being used by the PDU and its
attached devices. An alarm occurs if the aggregate
current is above the high threshold value or below
the low threshold value that you configure.

Receiving inspection

Inspect the package and contents for shipping
damage, and make sure that all parts were sent.
Report any damage immediately to the shipping
agent, and report missing contents, damage, or
other problems immediately to APC or your APC
reseller.

Please recycle

The shipping materials are recyclable.
Please save them for later use, or dispose
of them appropriately.

Metered Rack Power Distribution Unit 1

Install the PDU

Attach the cord retention trays

Attach the cord retention trays to the PDU, using
four flat-head screws (provided) per tray.

Attach cords to the tray

Attach a cord to the tray by looping the cord and
securing it to the tray, using a wire tie (provided).

pdu012 3b

pdu0127b

Note

Note

Each cord must be secured to the tray
so that you can unplug it from the PDU
without removing the wire tie.

When installing the PDUs, ensure that
the power cord plug is accessible and
that the PDU is connected to a
grounded outlet.

2 Metered Rack Power Distribution Unit

Mountin g options

You can install the PDU in one of two ways: using
toolless mounting pegs (provided) or mounting
brackets (provided). The 1-U and 2-U horizontal
PDUs must be mounted using the horizontal
mounting brackets.

Vertical mounting.

• To install the PDU using the toolless mounting
method, install it in the rear of the NetShelter
VX or SX Enclosure, in the cable channel
directly behind the rear vertical mounting rails.

• To install the PDU using the mounting
brackets, install it on a vertical mounting rail
on your rack or enclosure.

Horizontal mounting.

To install the PDU using the horizontal mounting
brackets, install the brackets on the PDU and then
attach the PDU to the rack using cage nuts
(provided with your enclosure).

T oolless mounting

1. Slide both mounting pegs into the holes
located in the channel in the rear panel of the
enclosure.

2. Snap the PDU into place by pushing it down­ward until it locks into position.

®

pdu0119b

You can mount two PDUs on one side
of the enclosure by using the toolless
mounting method.

Note

Metered Rack Power Distribution Unit 3

Bracket mounting

Vertical mounting. To mount the PDU

vertically in a NetShelter or any standard EIA-310
rack or enclosure:

1. Attach the vertical-mounting brackets to the
PDU.

Use only the supplied screws.

Caution

pdu0344a

2. Install the PDU on a vertical mounting rail in
your rack or enclosure using the screws and
cage nuts supplied with your enclosure.

pdu0190b

4 Metered Rack Power Distribution Unit

Horizontal mounting. You can mount the PDU in

a 19-inch NetShelter or other EIA-310-D standard
19-inch rack:

1. Choose a mounting position for the PDU with
either the display or the rear facing out of the
enclosure.

2. Attach the mounting brackets to the PDU,
using the flat-head screws (provided).

3. Choose a location for the unit:

The unit occupies one U-space. A
notched hole (or a number, on newer
enclosures) on the enclosure’s vertical

Note

rail indicates the middle of a U-space.

a. Insert cage nuts (provided with the

enclosure) above and below a notched hole
on each vertical mounting rail in your cho­sen location.

b. Align the mounting holes of the brackets

with the installed cage nuts. Insert and
tighten screws.

pdu0352a

pdu0353a

Metered Rack Power Distribution Unit 5

Recessed ho rizontal mounting. You can mount

the PDU in a recessed configuration by attaching
the brackets as shown in the following illustration
of the PDU.

pdu0369a

6 Metered Rack Power Distribution Unit

Display Interface Operation

- OK
B1 B2

- Warning

— TOTAL —

- Overload

Amps

Reset

Bank/phase indicator LEDs:



• Indicate the bank/phase corresponding to the current

Press to

select bank.

Press and hold

to invert display.

Amps

Link - Rx/Tx
10/100

Status

Metered Rack PDU

Serial Por t

listed in the digital display.

• Indicate normal (green), warning (yellow), or alarm
(red) condition.

N

OTE: If all indicator LEDs are lit, the Rack PDU is

in use at its maximum capacity.

Control button:



• Press to change the bank/phase of the current
displayed on the digital display.

• Press and hold for five seconds to view the
orientation of the display; hold for an additional five
seconds to change the orientation.

Ethernet port: Connects the PDU to your network,



using a CAT5 network cable.

Status LED: Indicates the status of the Ethernet LAN



connection and the state of the PDU.

• Off–The PDU has no power.

• Solid green–The PDU has valid TCP/IP settings.

• Flashing green–The PDU does not have valid TCP/
IP settings.

• Solid orange–A hardware failure has been detected
in the PDU. Contact Customer Support at a phone
number on the back cover of this manual.

• Flashing orange–The PDU is making BOOTP
requests.

Link LED: Indicates whether there is activity on the



network.

Serial port: Access internal menus by connecting this



port (RJ-11 modular port) to a serial port on your
computer, using the supplied serial cable (part number
940-0144).

Display of the current used by the PDU and attached



devices:

• Shows the aggregate current for the bank/phase
corresponding to the Bank/Phase Indicator LED that
is illuminated.

• Cycles through the banks/phases in 3-second
intervals.

Reset switch: Resets the PDU without affecting the



outlets.

See “Front Panel” in the “Introduction”

of the User’s Guide for more detailed

display information on single-phase

See also

and three-phase

PDUs.

pdu0 291a

Metered Rack Power Distribution Unit 7

Quick Configuration

Disregard the procedures in this section if
you have APC InfraStruXure Manager as

Caution

Overview

part of your system. See the InfraStruXure
Manager’s documentation for more
information.

You must configure the following TCP/IP settings
before the

• IP address of the

PDU can operate on a network:

PDU

• Subnet mask

•Default gateway

If a default gateway is unavailable, use
the IP address of a computer that is
located on the same subnet as the

Note

and that is usually running. The
uses the default gateway to test the
network when traffic is very light.

PDU

PDU

Do not use the loopback address
(127.0.0.1) as the default gateway
address. It disables the PDU’s network

Caution

connection and requires you to reset
TCP/IP settings to their defaults using
a local serial login.

See “Watchdog Features” in the

“Introduction” of the User’s Guide for

more information about the watchdog

See also

role of the default gateway.

TCP/IP configuration methods

Use one of the following methods to define the
TCP/IP settings:

• APC Device IP Configuration Wizard (See
“APC Device IP Configuration Wizard” on
page 9)

• BOOTP or DHCP server (See “BOOTP &
DHCP configuration” on page 9.)

• Local computer (See “Local access to the
control console” on page 12.)

• Networked computer (See “Remote access to
the control console” on page 13.)

8 Metered Rack Power Distribution Unit

APC Device IP Configuration Wizard

You can use the APC Device IP Configuration
Wizard at a computer running Microsoft
Windows

®

2000, Windows 2003, or Windows XP

®

to configure the basic TCP/IP setting of a Rack
PDU.

Most software firewalls must be
temporarily disabled for the Wizard to

Note

discover unconfigured

PDUs

1. Insert the APC Metered and Switched Rack

Power Distribution Units Utility CD into a

computer on your network.

2. Launch the Wizard, when prompted, or, if
prompted to restart the computer, access the

Wizard from the Start menu after the

computer has restarted.

3. Wait for the Wizard to discover the
unconfigured

PDU, then follow the

on-screen instructions.

If you leave the S tart a Web browser
when fi ni sh ed option enabled, you can
use apc for both the user name and

Note

password to access the Metered Rack
PDU through your browser.

BOOTP & DHCP configuration

The TCP/IP option in the Network menu, under
the Administration tab of the Web interface

identifies how TCP/IP settings will be defined. The

possible settings are Manual, DHCP, BOOTP,
and DHCP & BOOTP (the default setting).

The DHCP & BOOTP setting assumes that a

properly configured DHCP or BOOTP server is
available to provide TCP/IP settings to the

If these servers are unavailable, see
“APC Device IP Configuration
Wizard” on this page, “Local access to
the control console” on page 12, or
“Remote access to the control console”
on page 13 to configure the TCP/IP
settings.

With TCP/IP configuration set to DHCP &
BOOTP, the

PDU attempts to discover a properly

configured server. It first searches for a BOOTP
server, and then a DHCP server. It repeats this
pattern until it discovers a BOOTP or DHCP
server.

For more information, see “BOOTP”
on page 10 or “DHCP” on page 11.

PDU.

Metered Rack Power Distribution Unit 9

BOOTP. You can use an RFC951-compliant

BOOTP server to configure the TCP/IP settings for
the

PDU. If the BOOTP server is properly

configured, the

PDU’s default setting (DHCP &

BOOTP) for TCP/IP configuration causes it to

discover the BOOTP server.

If a BOOTP server is unavailable, see
“APC Device IP Configuration
Wizard” on page 9, “Local access to
the control console” on page 12, or
“Remote access to the control console”
on page 13 to configure TCP/IP
settings.

1. Enter the

PDU’s MAC and IP addresses, the

subnet mask and default gateway settings, and
an optional bootup file name in the
BOOTPTAB file of the BOOTP server.

For the MAC address, look on the back
of the PDU or on the Quality
Assurance slip included in the
package.

2. When the

PDU reboots, the BOOTP server

provides it with the TCP/IP settings.

If you specified a bootup file name, the PDU

attempts to transfer that file from the
BOOTP server using TFTP or FTP. The

PDU assumes all settings specified in the

bootup file.

If you did not specify a bootup file name,

the

PDU can be configured remotely by

using Telnet or by using the Web interface:

user name and password are both apc, by

default.

To create a bootup file, see your
BOOTP server documentation.

See also

10 Metered Rack Power Distribution Unit

DHCP. You can use a RFC2131/RFC2132-

compliant DHCP server to configure the
TCP/IP settings for the

PDU.

This section summarizes the PDU
communication with a DHCP server.
For more detail about how a DHCP

See also

server is used to configure the network
settings for the

PDU, see “DHCP

Configuration Settings” in the User’s
Guide.

1. The

PDU sends a DHCP request that uses the

following to identify itself:

Vendor Class Identifier (APC by default)

Client Identifier (by default, the PDU’s

MAC address)

User Class Identifier (by default, the

identification of the

PDU’s application

firmware)

2. A properly configured DHCP server responds
with a DHCP offer that includes all of the
settings that the

PDU needs for network

communication. The DHCP offer also includes

the Vendor Specific Information option

(DHCP option 43). By default, the

PDU

ignores DHCP offers that do not encapsulate

the APC cookie in the Vendor Specific
Information option using the following

hexidecimal format:

Option 43 = 01 04 31 41 50 43

where

The first byte (01) is the code

The second byte (04) is the length

The remaining bytes (31 41 50 43) are

the APC cookie

See your DHCP server documentation
to add code to the Vendor Specific

See also

Information option.

You can use a local computer to disable
the APC cookie requirement. To use a
local computer, see “Local access to
the control console” on page 12. To

change the control console’s DHCP
Cookie Is setting, an Advanced option
in the TCP/IP menu, use Telnet or

another remote accessing method. To
access the control console, see
“Remote access to the control console”
on page 13.

Metered Rack Power Distribution Unit 11

Local access to the control console

You can use a local computer to connect to the
PDU to access the control console.

1. Select a serial port at the local computer, and
disable any service which uses that port.

2. Use the serial cable (940-0144) to connect the
selected port to the serial port on the front
panel of the PDU.

3. Run a terminal program (such as
HyperTerminal

®

) and configure the selected
port for 9600 bps, 8 data bits, no parity, 1 stop
bit, no flow control, and save the changes.

4. Press

ENTER to display the User Name

prompt.

5. Use apc for the user name and password.

6. See “Control console” on page 14 to finish the
configuration.

12 Metered Rack Power Distribution Unit

Remote access to the control console

From any computer on the same subnet as the

PDU,

you can use ARP and Ping to assign an IP address
to the

PDU, and then use Telnet to access that

PDU’s control console and configure the needed

TCP/IP settings.

After the PDU has its IP address
configured, you can use Telnet,
without first using ARP and Ping, to

Note

access that

1. Use ARP to define an IP address for the
and use the

PDU.

PDU,

PDU’s MAC address in the ARP

command. For example, to define an IP
address of 156.205.14.141 for the

PDU that has

a MAC address of 00 c0 b7 63 9f 67, use one
of the following commands:

Windows command format:

arp -s 156.205.14.141 00-c0-b7-63-9f-67

LINUX command format:

arp -s 156.205.14.14 1 00:c0:b 7:63:9 f:67

The MAC address is on the back of the

PDU and on the Quality Assurance slip

Note

included in the package.

2. Use Ping with a size of 113 bytes to assign the
IP address defined by the ARP command. For
example:

Windows command format:

ping 156.205.14.141 -l 113

LINUX command format:

ping 156.205.14.141 -s 113

3. Use Telnet to access the PDU at its newly
assigned IP address. For example:

telnet 156.205.14.141

4. Use apc for both user name and password.

5. See “Control console” on page 14 to finish the
configuration.

Metered Rack Power Distribution Unit 13

Control console

After you log on at the control console, as
described in “Local access to the control console”
on page 12 or “Remote access to the control
console” on page 13:

1. Choose Network from the Control Console

menu.

2. Choose TCP/IP

from the Network menu.

3. If you are not using a BOOTP or DHCP server
to configure the TCP/IP settings, select the

Boot Mode menu. Select Manual boot mode,

and then press

menu. Set the System

ESC to return to the TCP/IP

IP, Subnet Mask, and

Default Gateway address values.(Changes

will take effect when you log off.)

4. Press

CTRL+C to exit to the Control Console

menu.

5. Log off (option 4 in the Control Console

menu).

If you disconnected a cable during the
procedure described in “Local access
to the control console” on page 12,

Note

reconnect that cable and restart the
associated service.

14 Metered Rack Power Distribution Unit

Access a Configured PDU

Overview

After the

PDU is running on your network, you can

use the interfaces summarized here to access the
unit.

For more information on the interfaces,

see the User’s Guide.

See also

Web interface

Use Microsoft

®

Internet Explorer (IE) 5.5 or

higher (on Windows operating systems only),

Firefox, version 1.x, by Mozilla Corporation (on

all operating systems), or Netscape

®

7.x or higher

(on all operating systems) to access the PDU
through its Web interface. Other commonly
available browsers also may work but have not
been fully tested by APC.

To use the Web browser to configure

PDU options

or to view the event log, you can use either of the
following:

• The HTTP protocol (enabled by default),
which provides authentication by user name
and password but no encryption.

• The more secure HTTPS protocol, which
provides extra security through Secure Socket
Layer (SSL) and encrypts user names,
passwords, and data being transmitted. It also
provides authentication of

PDUs by means of

digital certificates.

To access the Web interface and configure the
security of your device on the network:

1. Address the

PDU by its IP address or DNS

name (if configured).

2. Enter the user name and password (by default,

apc and apc for an Administrator, or device
and apc for a Device Manager).

3. Select and configure the type of security you
want. (This option is available only for
Administrators.)

See the Security Handb ook: Network-
Enable d Devices, available on the
Metered/Switched Rack PDU Utility

See also

CD or from the APC Web site,

www.apc.com, for more information

on selecting and configuring network
security.

Metered Rack Power Distribution Unit 15

Telnet and SSH

You can access the control console through Telnet
or Secure SHell (SSH), depending on which is

enabled. (On the Administration tab, select
Network on the top menu bar and select Access
under the Console heading on the left navigation

menu to enable these access methods.) By default,
Telnet is enabled. Enabling SSH automatically
disables Telnet.

T elnet for basic access. Telnet provides the

basic security of authentication by user name and
password, but not the high-security benefits of
encryption. To use Telnet to access a

PDU control

console from any computer on the same subnet:

1. At a command prompt, use the following
command line, and press

ENTER:

telnet address

As address, use the

PDU’s IP address or

DNS name (if configured).

2. Enter the user name and password (by default,

apc and apc for an Administrator, or device
and apc for a Device Manager).

SSH for high-s ecurity access. If you use the

high security of SSL for the Web interface, use
Secure SHell (SSH) for access to the control
console. SSH encrypts user names, passwords, and
transmitted data.

The interface, user accounts, and user access rights
are the same whether you access the control
console through SSH or Telnet, but to use SSH,
you must first configure SSH and have an SSH
client program installed on your computer.

See the User’s Guide for more

information on configuring and using

See also

SSH.

SNMP

After you add the PowerNet MIB to a standard
SNMP MIB browser, you can use that browser for
SNMP access to the

PDU. The default read

community name is public; the default read/write
community name is private.

To use InfraStruXure Manager to manage a

PDU

on the public network of an InfraStruXure system,
you must have SNMP enabled in the

PDU

interface.

To enable or disable SNMP access, you must be an

Administrator. Select the Administrator tab,
select the Network menu on the top menu bar, and
use the access option under SNMP on the left

navigation menu.

16 Metered Rack Power Distribution Unit

FTP and SCP

You can use FTP (enabled by default) or Secure
CoPy (SCP) to transfer downloaded firmware to
the

PDU, or to access a copy of the PDU’s even t or

data logs.

To use InfraStruXure Manager to manage a

you must have FTP Serv er enabled in the

interface.

To enable or disable FTP Server access, you must
be an Administrator. Select the Administration
tab, select the Network menu on the top menu bar,
and use the FTP Server option on the left

navigation menu.

In the Metered Rack PDU User’s
Guide, see the following sections:

See also

• To transfer firmware, see “File
Transfers.”

• To retrieve a copy of the event or
data log, see “How to use FTP or
SCP to retrieve log files.”

Managing the security of your system

For detailed information on
enchancing the security of your system
after installation and initial

See also

configuration, see the Security
Handbook, available on the APC

Metered / Switched Rack PDU Utility

CD and on the APC Web site,

www.apc.com.

PDU,

PDU

Metered Rack Power Distribution Unit 17

How to Recover From a Lost Password

You can use a local computer, a computer that
connects to the PDU or other device through the
serial port, to access the control console.

1. Select a serial port at the local computer, and
disable any service that uses that port.

2. Connect the serial cable (940-0144) to the
selected port on the computer and to the
configuration port at the PDU.

3. Run a terminal program (such as
HyperTerminal) and configure the selected
port as follows:

9600 bps

8 data bits

no parity

1 stop bit

no flow control

4. Press

5. Press the Reset button. The Status LED will

6. Press

7. From the Control Console menu, select

8. Select Administrator, and change the User

9. Press

ENTER, repeatedly if necessary, to

display the User Name prompt. If you are
unable to display the User Name prompt,

verify the following:

The serial port is not in use by another

application.

The terminal settings are correct as

specified in step 3.

The correct cable is being used as specified

in step 2.

flash alternately orange and green. Press the

Reset button a second time immediately while

the LED is flashing to reset the user name and
password to their defaults temporarily.

ENTER as many times as necessary to

redisplay the User Name prompt, then use the
default, apc, for the user name and passw ord.

(If you take longer than 30 seconds to log on

after the User Name prompt is redisplayed,

you must repeat step 5 and log on again.)

System, then User Manager.

Name and Password settings, both of which

are now defined as apc.

CTRL+C, log off, reconnect any serial

cable you disconnected, and restart any service
you disabled.

18 Metered Rack Power Distribution Unit

How to Update Firmware

To obtain firmware for your PDU, download the
latest firmware revision from
www.apc.com/tools/download on the APC Web
site.

For a complete description on how to
transfer a downloaded firmware

See also

Caution

Note

upgrade to your
Transfers” in the Metered Rack PDU

User’s Guide on the provided APC

Metered and Switched Rack Power

Distribution Units Utility CD and also

available from the APC web site.

Do not interrupt the transfer.The PDU
will reboot when the transfer is
complete.

Upgrading the firmware will not
interfere with the operation of the
outlets.

PDU, see “File

Metered Rack Power Distribution Unit 19

Warranty and Service

Limited warranty

APC warrants the Metered Rack Power
Distribution Unit to be free from defects in
materials and workmanship for a period of two
years from the date of purchase. Its obligation
under this warranty is limited to repairing or
replacing, at its own sole option, any such
defective products. This warranty does not apply to
equipment that has been damaged by accident,
negligence, or misapplication or has been altered
or modified in any way. This warranty applies only
to the original purchaser.

Warranty l imitations

Except as provided herein, APC makes no
warranties, expressed or implied, including
warranties of merchantability and fitness for a
particular purpose. Some jurisdictions do not

permit limitation or exclusion of implied
warranties; therefore, the aforesaid limitation(s) or
exclusion(s) may not apply to the purchaser.

Except as provided above, in no event will APC
be liable for direct, indirect, special, incidental,
or consequential damages arising out of the use
of this product, even if advised of the possibility
of such damage.

Specifically, APC is not liable for any costs, such
as lost profits or revenue, loss of equipment, loss
of use of equipment, loss of software, loss of data,
costs of substitutes, claims by third parties, or
otherwise. This warranty gives you specific legal
rights and you may also have other rights, which
vary according to jurisdiction.

Obtaining service

To obtain support for problems with your Metered
Rack Power Distribution Unit:

0

1. Note the serial number. The serial number is
located on the bottom of the PDU.

2. Contact Customer Support at a phone number
on the back cover of this document. A
technician will try to help you solve the
problem by phone.

3. If you must return the product, the technician
will give you a return material authorization
(RMA) number. If the warranty expired, you
will be charged for repair or replacement.

20 Metered Rack Power Distribution Unit

4. Pack the unit carefully. The warranty does not
cover damage sustained in transit. Enclose a
letter with your name, address, RMA number
and daytime phone number; a copy of the sales
receipt; and a check as payment, if applicable.

5. Mark the RMA number clearly on the outside
of the shipping carton.

6. Ship by insured, prepaid carrier to the address
provided by the Customer Support technician.

Metered Rack Power Distribution Unit 21

Life-Support Policy

General policy

American Power Conversion (APC) does not
recommend the use of any of its products in the
following situations:

• In life-support applications where failure or
malfunction of the APC product can be
reasonably expected to cause failure of the
life-support device or to affect significantly its
safety or effectiveness.

• In direct patient care.

APC will not knowingly sell its products for use in
such applications unless it receives in writing
assurances satisfactory to APC that (a) the risks of
injury or damage have been minimized, (b) the
customer assumes all such risks, and (c) the
liability of APC is adequately protected under the
circumstances.

Examples of life-support devices

The term life-support dev ice includes but is not

limited to neonatal oxygen analyzers, nerve
stimulators (whether used for anesthesia, pain
relief, or other purposes), autotransfusion devices,
blood pumps, defibrillators, arrhythmia detectors
and alarms, pacemakers, hemodialysis systems,
peritoneal dialysis systems, neonatal ventilator
incubators, ventilators (for adults and infants),
anesthesia ventilators, infusion pumps, and any
other devices designated as “critical” by the U.S.
FDA.

Hospital-grade wiring devices and leakage current
protection may be ordered as options on many

APC UPS systems. APC does not claim that units

with these modifications are certified or listed as
hospital-grade by
Therefore these units do not meet the requirements
for use in direct patient care.

APC or any other organization.

22 Metered Rack Power Distribution Unit

APC Worldwide Customer

Support

Customer support for this or any other APC product is available at
no charge in any of the following ways:

• Visit the APC Web site to access documents in the APC
Knowledge Base and to submit customer support requests.

– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific
countries, each of which provides customer support
information.

– www.apc.com/support/

Global support searching APC Knowledge Base and
using e-support.

• Contact an APC Customer Support center by telephone or
e-mail.

– Regional centers:

Direct InfraStruXure
Customer Support Line

APC headquarters U.S.,
Canada

Latin America (1)[phone]

Europe, Middle East,
Africa

Japan (0) 35434-2021

Australia, New Zealand,
South Pacific area

– Local, country-specific centers: go to www.apc.com/

support/contact for contact information.

Contact the
you purchased your
obtain local customer support.

Entire contents copyright 2006 American Power Conversion

Corporation. All rights reserved. Reproduction in whole or in

Power Conversion Corporation. All other trademarks, product

names, and corporate names are the property of their respective

APC representative or other distributor from whom

APC product for information on how to

part without permission is prohibited. APC, the APC logo,
NetShelter, and InfraStruXure are trademarks of American

owners and are used for informational purposes only.

(1)[phone]
(toll free)

(1)[phone]
(toll free)

(USA)

(353)(91)702000
(Ireland)

(61) (2) 9955 9366
(Australia)

990-1903B-001

05/2006

*990-1903B-001*