American Power Conversion AP7562J, AP7862J User Manual

Page 1
Basic and Metered Rack Power Distribution Unit
AP7862J
AP7562J
Installation and
Quick-Start Manual
Page 2
This manual is available in English on the enclosed CD.
Page 3
Contents
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Additional documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Receiving inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Please recycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
InfraStruXure certified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How to Install the Basic and Metered PDU. . . . . . . . . . . . . . . . . 3
Attach the cord retention trays . . . . . . . . . . . . . . . . . . . . . . . . . 3
Attach cords to the tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Toolless mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Bracket-mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Quick Configuration for a Metered PDU. . . . . . . . . . . . . . . . . . . 8
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
TCP/IP configuration methods . . . . . . . . . . . . . . . . . . . . . . . . . . 8
APC Management Card Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 8
BOOTP & DHCP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Local access to the control console . . . . . . . . . . . . . . . . . . . . . 11
Remote access to the control console . . . . . . . . . . . . . . . . . . . 11
Control console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Access a Configured PDU . . . . . . . . . . . . . . . . . . . . . . 13
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Browser interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SNMP
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
How to Recover From a Lost Password . . . . . . . . . . . . . . . . . . 14
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Basic and Metered Rack Power Distribution Unit i
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Warranty and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warranty limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Obtaining service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Life-Support Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
General policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examples of life-support devices . . . . . . . . . . . . . . . . . . . . . . . 17
ii Basic and Metered Rack Power Distribution Unit
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Product Description and Inventory

Description

This manual provides information on installing and operating the following three-phase Rack Power Distribution Units (
PDUs):
Metered PDU
AP7862J:
NEMA L21-20 plug 42 NEMA 5-15 outlets
Basic PDU
AP7562J:
NEMA L21-20 plug 42 NEMA 5-15 outlets
Metered PDU — Metered PDUs distribute power to devices in the
rack. These used by the monitored through Web, Control Console,
PDUs have a sensor that measures the current being PDU and it’s attached devices. The sensor can be
SNMP, or InfraStruXure
Manager interfaces.
Basic PDU—Basic PDUs distribute power to devices in the rack.
Display Interface—The display interface on Metered PDUs
shows the aggregate current being used by the
PDU and its
attached devices. An alarm occurs if the aggregate current is above the high threshold value or below the low threshold values that you configure.
L21-20 plug—Both PDUs have an L21-20 plug, which connects to
a variety of
APC equipment, including InfraStruXure PDU power
cables and Rack Automatic Transfer Switches.
Basic and Metered Rack Power Distribution Unit 1
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Product Description and Inventory

Additional documentation

Inventory

The Metered Rack PDU User’s Guide and the Metered Rack PDU Addendum are available on the supplied CD or on our Web site: http://www.apc.com/.
The online user’s guide (.\Doc\eng\usrguide.pdf) contains additional information about the following topics related to the
PDU:
• Management interfaces
• User accounts
• Customizing setup
•Security
The addendum (.\Doc\eng\addendum.pdf) contains additional information about the following topics:
• The Wizard
• Configuration utilities
• File transfers
Quantity Item
1 Configuration cable (940-0144) included
with the AP7862J only

Receiving inspection

Please recycle

InfraStruXure certified

3 Cord retention tray (with 12 flat-head screws
and 42 wire ties)
1 APC Basic and Metered Power Distribution
Units Utility CD
1 Warranty registration card
Inspect the package and contents for shipping damage, and make sure that all parts were sent. Report any damage immediately to the shipping agent, and report missing contents, damage, or other problems immediately to APC or your APC reseller.
The shipping materials are recyclable. Please save them for later use, or dispose of them appropriately.
This product is certified for use in InfraStruXure systems. See the InfraStruXure Manager’s configuration instructions included with your system.
2 Basic and Metered Rack Power Distribution Unit
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How to Install the Basic and Metered PDU

Attach the cord retention trays

Attach cords to the tray

Attach the cord retention trays to the PDU, using four flat-head screws (provided) per tray.
Attach a cord to the tray by looping the cord and securing it to the tray, using a wire tie (provided).

Mounting options

Each cord must be secured to the tray so that you can unplug it from the
Note
Install the PDU in the rear of the NetShelter VX Enclosure, in the cable channel directly behind the rear vertical mounting rails. You can install the
PDU in one of two ways: using toolless mounting pegs (provided) or
the mounting brackets (sold separately).
You can order a rack-mount bracket kit from APC (
AR8116BLK).
Note
PDU without removing the wire tie.
Basic and Metered Rack Power Distribution Unit 3
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How to Install the Basic and Metered PDU

Toolless mounting

1. Slide the mounting pegs into the holes located in the channel in the rear panel of the enclosure.
2. Snap the
PDU into place by pushing it downward until it locks into
position.
Note
You can mount two PDUs on one side of the enclosure by using the toolless mounting method.
4 Basic and Metered Rack Power Distribution Unit
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How to Install the Basic and Metered PDU

Bracket-mounting

You can order a rack-mount bracket kit from APC (AR8116BLK). The brackets attach to the figures in step 1. Consider the orientation of the before attaching the brackets. A recessed orientation allows the
PDU in either of two directions, shown in the
PDU in the enclosure
PDU to
be mounted flush with the enclosure; a raised orientation allows you to route cables through the channel (see the figures in step 2).
1. Attach two brackets to the rear of the
PDU, using two pan-head
screws (provided in the bracket kit) for each bracket.
Recessed orientation
Raised orientation
You can mount two PDUs on one side of the enclosure by using the raised orientation.
Note
Basic and Metered Rack Power Distribution Unit 5
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How to Install the Basic and Metered PDU
2. Insert mounting screws (provided with the bracket kit) in the top and bottom positions in the channel where the brackets align with the holes. Tighten the screws to secure the
PDU to the enclosure.
Recessed orientation
– Raised orientation
6 Basic and Metered Rack Power Distribution Unit
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Operation

Display interface (AP7862J only)

- OK
- Warning
- Overload
Reset
Amps
L3L2L1
Press to
select line.
Press an d hold
to inver t display.
Link - Rx/Tx
/
10
100
Status
Amps
Serial Port
Phase Indicator LEDs:
• Indicates the phase corresponding to the current listed in the digital display.
• Indicates normal (green), warning (yellow) or alarm (red) condition.
Control button:
• Press to change the phase of the current displayed on the digital display.
• Press and hold for five seconds to view the orientation; hold for an additional five seconds to change the orientation.
• Press to silence an alarm.
Ethernet port: Connects the PDU to your network, using a CAT5 network cable.
Status LED: Indicates the status of the ethernet LAN connection and the state of the
Link LED: Indicates whether there is activity on the network.
Serial port: Access internal menus by connecting this port (RJ-11
Metered PDU.
modular port) to a serial port on your computer, using the supplied serial cable (part number
Display of the current used by the PDU and attached devices:
940-0144).
• Shows the aggregate current for the phase corresponding to the Phase Indicator
LED that is illuminated.
• Cycles through all three phases in 3-second intervals.
Reset switch: Resets the PDU to its default settings.
Basic and Metered Rack Power Distribution Unit 7
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Quick Configuration for a Metered PDU

Disregard the procedures in this section if you have APC InfraStruXure Manager as part of your system. See the
Warning
InfraStruXure Manager’s documentation for more information.

Overview

TCP/IP configuration
methods
You must configure the following TCP/IP settings before the PDU can operate on a network:
IP address of the PDU
• Subnet mask
• Default gateway
If a default gateway is unavailable, use the IP address of a
Note
computer that is located on the same subnet as the that is usually running. The
PDU uses the default gateway to
test the network when traffic is very light. See “Watchdog
PDU and
Features” in the “Introduction” of the user’s guide for more information about the watchdog role of the default gateway.
Use one of the following to define the TCP/IP settings:
APC Management Card Wizard (See “APC Management Card
Wizard” on page 9.)
BOOTP or DHCP server (See “BOOTP & DHCP configuration” on
page 10.)
• Local computer (See “Local access to the control console” on page 11.)
• Networked computer (See “Remote access to the control console” on page 11.)
APC Management Card
Wizard
You can use the APC Management Card Wizard at a Windows® 98, Windows configure a
®
NT
4.0, Windows 2000, or Windows XP computer to
PDU.
1. Insert the Utility CD into a computer on your network.
2. Launch the Wizard, when you are prompted, or, if you are prompted to restart the computer, access the Wizard from the Start menu after the computer has restarted.
3. Wait for the Wizard to discover the unconfigured follow the on-screen instructions.
If you leave the Start a Web browser when finished option enabled, you can use apc for both the User Name
Note
8 Basic and Metered Rack Power Distribution Unit
and Password to access the
PDU through your browser.
PDU, and then
Page 13
Quick Configuration for a Metered PDU
BOOTP & DHCP
configuration
The Boot Mode setting, a TCP/IP option in the PDU’s Network menu, identifies how Manual,
TCP/IP settings will be defined. The possible settings are
DHCP only, BOOTP only, and DHCP & BOOTP (the default
setting).
The DHCP & BOOTP setting assumes that a properly
Note
configured
TCP/IP settings to the APC PDUs. If these servers are
unavailable, see “APC Management Card Wizard” on
DHCP or BOOTP server is available to provide
page 9, “Local access to the control console” on page 11, or “Remote access to the control console” on page 11 to configure the
With Boot Mode set to properly configured server. It first searches for a
DHCP server. It repeats this pattern until it discovers a BOOTP or DHCP
TCP/IP settings.
DHCP & BOOTP, the PDU attempts to discover a
BOOTP server, and then a
server.
For more information, see “BOOTP” on this page or “DHCP” on page 10.
BOOTP. You can use an RFC951-compliant BOOTP server to configure the
TCP/IP settings for the PDU. If the BOOTP server is properly configured,
the
PDU’s default setting (DHCP & BOOTP) for BOOT Mode causes it to
discover the
BOOTP server.
If a BOOTP server is unavailable, see “APC Management Card Wizard” on page 9, “Local access to the control console” on page 11, or “Remote access to the control console” on page 11 to configure
1. Enter the
PDU’s MAC and IP addresses, the subnet mask and default
gateway settings, and an optional bootup file name in the file of the
BOOTP server.
TCP/IP settings.
BOOTPTAB
For the MAC address, look on the bottom of the PDU or on the Quality Assurance slip included in the package.
Note
2. When the
PDU reboots, the BOOTP server provides it with the TCP/IP
settings. – If you specified a bootup file name, the
that file from the
BOOTP server using TFTP or FTP. The PDU
PDU attempts to transfer
assumes all settings specified in the bootup file.
– If you did not specify a bootup file name, the
PDU can be
configured remotely by using Telnet or by using the Web interface: User Name and Password are both apc, by default.
See “Remote access to the control console” on page 11 for configuration instruction.
Basic and Metered Rack Power Distribution Unit 9
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Quick Configuration for a Metered PDU
S
S
S
DHCP. You can use a RFC2131/RFC2132-compliant DHCP server to
configure the
You must use the APC Management Card Wizard to create the bootup file. To create a bootup file, see the
ee also
section in the addendum.
TCP/IP settings for the PDU.
This section briefly summarizes the PDU communication with a
DHCP server. For more detail about how a DHCP
ee also
1. The
server is used to configure the network settings for the see “
DHCP Configuration” in the User’s Guide.
PDU sends a DHCP request that uses the following to identify
itself: – Vendor Class Identifier ( – Client Identifier (by default, the
APC by default)
PDU’s MAC address value)
– User Class Identifier (by default, the identification of the
application firmware)
BOOTP
PDU,
PDU’s
2. A properly configured that includes all of the settings that the communication. The Information option (
DHCP offers that do not encapsulate the APC cookie in the Vendor
DHCP server responds with a DHCP offer
PDU needs for network
DHCP offer also includes the Vendor Specific
DHCP option 43). By default, the PDU ignores
Specific Information option using the following hexidecimal format:
Option 43 = 01 04 31 41 50 43
where – The first byte ( – The second byte ( – The remaining bytes (
01) is the code
04) is the length 31 41 50 43) are the APC cookie
See your DHCP server documentation to add code to the Vendor Specific Information option.
ee also
To disable the APC cookie requirement, see “Local access to the control console” on page 11. To change the control console’s the
DHCP Cookie Is setting, an Advanced option in
TCP/IP menu, see “Remote access to the control
console” on page 11.
10 Basic and Metered Rack Power Distribution Unit
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Quick Configuration for a Metered PDU

Local access to the control console

Remote access to the control console

You can use a local computer to connect to the PDU to access the control console.
1. Select a serial port at the local computer, and disable any service which uses that port.
2. Use the configuration cable (940-0144) to connect the selected port to the serial port on the front panel of the
PDU.
3. Run a terminal program (such as HyperTerminal) and configure the selected port for 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control, and save the changes.
4. Press
ENTER to display the User Name prompt.
5. Use apc for the user name and password.
6. See “Control console” on page 13 to finish the configuration.
From any computer on the same subnet as the PDU, you can use ARP and Ping to assign an access that
PDU’s control console and configure the needed TCP/IP
IP address to the PDU, and then use Telnet to
settings.
After the PDU has its IP address configured, you can use
Note
Telnet, without first using
.
PDU
ARP and Ping, to access that
1. Use
ARP to define an IP address for the PDU, and use the PDU’s
MAC address in the ARP command. For example, to define an IP
address of
c0 b7 63 9f 67
156.205.14.141 for the PDU that has a MAC address of 00
, use one of the following commands:
– Windows command format:
arp -s 156.205.14.141 00-c0-b7-63-9f-67
LINUX command format:
arp -s 156.205.14.141 00:c0:b7:63:9f:67
For the MAC address, look on the bottom of the PDU or on the Quality Assurance slip included in the package.
Note
2. Use Ping with a size of 113 bytes to assign the IP address defined by the
ARP command. For example:
– Windows command format:
ping 156.205.14.141 -l 113
LINUX command format:
ping 156.205.14.141 -s 113
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Quick Configuration for a Metered PDU
3. Use Telnet to access the PDU at its newly assigned IP address. For example:
telnet 156.205.14.141
4. Use apc for both User Name and Password.
5. See “Control console” on this page to finish the configuration.

Control console

After you log on at the control console, as described in “Local access to the control console” on page 11 or “Remote access to the control console” on page 11:
1. Choose Network from the Control Console menu.
2. Choose
3. If you are not using a
TCP/IP settings, select the Boot Mode menu. Select Manual boot
mode, and then press
TCP/IP from the Network menu.
BOOTP or DHCP server to configure the
ESC to return to the TCP/IP menu. (Changes
will take effect when you log out.)
4. Set the System
IP, Subnet Mask, and Default Gateway address
values.
5. Press
CTRL-C to exit to the Control Console menu.
6. Log out (option 4 in the Control Console menu).
If you disconnected a cable during the procedure described in “Local access to the control console” on
Note
page 11, reconnect that cable and restart the associated service.
12 Basic and Metered Rack Power Distribution Unit
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How to Access a Configured PDU

Overview

Browser interface

Teln et

After the PDU is running on your network, you can use several different interfaces to access the
PDU.
To use the interfaces identified here, see the user’s guide and the addendum.
Note
As your browser, use Microsoft® Internet Explorer 5.5 (or higher) to configure
1. Address the
PDU options or to view the Event log.
PDU by its IP address, or by its DNS name (if a DNS
name is configured).
2. Enter the User Name and Password (apc by default).
You can use Telnet to access a PDU’s control console from any computer on the same subnet.
1. At a command prompt, use the following command line, and press
ENTER:
telnet address
As address, use the PDU’s IP address or its DNS name (if a DNS name is configured).

SNMP

FTP
2. Enter the User Name and Password (apc by default).
After you add the PowerNet MIB to a standard SNMP MIB browser, you can use that browser for
SNMP access to the PDU. The default read
community name is public; the default read/write community name is private.
You can use FTP (enabled by default) to download new firmware to the
PDU
, or to access a copy of the PDU’s event log.
1. At a command prompt, use the following command line, and press
ENTER:
ftp address
As address, use the PDU’s IP address.
2. Enter the User Name and Password (apc by default).
Basic and Metered Rack Power Distribution Unit 13
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How to Recover From a Lost Password

You can use a local computer that connects to the PDU through the serial port on the front panel of the unit.
1. Select a serial port at a local computer, and disable any service that uses the port.
2. Use the configuration cable (940-0144) to connect the selected port to the serial port on the front panel of the
3. Run a terminal program (such as HyperTerminal) and configure the selected port for 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control, and save the changes.
4. Press
ENTER to display the User Name prompt.
PDU.
5. Press the Reset button on the
PDU, which causes the PDU to restart,
a process that typically takes approximately 15 seconds.
6. Press
ENTER as many times as necessary to redisplay the User
Name prompt, then use apc for the User Name and Password. (If you take longer than 30 seconds to log on after the User Name prompt is redisplayed, you must start the login procedure again at step 4.)
7. From the Control Console menu, select System, then User Manager.
8. Select Administrator, and change the User Name and Password settings, both of which are now defined as apc.
9. Press
CTRL-C and log off.
Reconnect any cable that you disconnected in step 2 and restart any service that you disabled in step 1.
Note
14 Basic and Metered Rack Power Distribution Unit
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Specifications

AP7862J/AP7562J

Electrical
Nominal input voltage 173 V, 3-phase
Acceptable input voltage ± 10% Nominal input voltage
Input frequency 47– 63 Hz
Input connectors NEMA
Output connectors 42 NEMA 5-15 outlets
Maximum total current draw 20 A per Phase
L21-20 plug
Physical
Size (H × W × D) 70.00 ×2.19× 1.73 in
(177.80 ×5.56×4.39 cm)
Weight 5.44 kg
Shipping weight 6.35 kg
Environmental
Elevation (above MSL)
Operating Storage
Temperature
Operating Storage
Humidity
Operating Storage
0–15,000 ft (0–4500 m) 0–50,000 ft (0– 15 000 m)
0 to 45° C (32 to 115° F) –25 to 65° C (–13 to 149° F)
5–95% 5–95%
RH Non-condensing RH Non-condensing
Approvals
EMC verification VCCI Class A (for AP7862J only)
Safety verification METI DENAN
Basic and Metered Rack Power Distribution Unit 15
Page 20

Warranty and Service

Limited warranty

Warranty limitations

APC warrants the PDU to be free from defects in materials and
workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser.
Except as provided herein, APC makes no warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not permit limitation or
exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
Except as provided above, in no event will
APC be liable for direct,
indirect, special, incidental, or consequential damages arising out of the use of this product, even if advised of the possibility of such damage.
Specifically,
APC is not liable for any costs, such as lost profits or
revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise. This warranty gives you specific legal rights and you may also have other rights, which vary according to jurisdiction.

Obtaining service

To obtain support for problems with your PDU:
0
1. Note the serial number and date of purchase. The serial number is located on the bottom of the PDU.
2. Contact Customer Support at a phone number located on the back cover. A technician will try to help you solve the problem by phone.
3. If you must return the product, the technician will give you a return material authorization (RMA) number. If the warranty expired, you will be charged for repair or replacement.
4. Pack the unit carefully. The warranty does not cover damage sustained in transit. Enclose a letter with your name, address, RMA number and daytime phone number; a copy of the sales receipt; and a check as payment, if applicable.
5. Mark the RMA number clearly on the outside of the shipping carton.
6. Ship by insured, prepaid carrier to the address provided by the Customer Support technician.
16 Basic and Metered Rack Power Distribution Unit
Page 21

Life-Support Policy

General policy

Examples of life-support devices

American Power Conversion (APC) does not recommend the use of any of its products in the following situations:
• In life-support applications where failure or malfunction of the
APC product can be reasonably expected to cause failure of the
life-support device or to affect significantly its safety or effectiveness.
• In direct patient care.
APC will not knowingly sell its products for use in such applications
unless it receives in writing assurances satisfactory to
APC that (a) the
risks of injury or damage have been minimized, (b) the customer assumes all such risks, and (c) the liability of American Power Conversion is adequately protected under the circumstances.
a
a
The term life-support device includes but is not limited to neonatal oxygen analyzers, nerve stimulators (whether used for anesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators (for adults and infants), anesthesia ventilators, infusion pumps, and any other devices designated as “critical” by the
U.S. FDA.
Hospital-grade wiring devices and leakage current protection may be ordered as options on many
APC UPS systems. APC does not claim that
units with these modifications are certified or listed as hospital-grade by
APC or any other organization. Therefore these units do not meet the
requirements for use in direct patient care.
Basic and Metered Rack Power Distribution Unit 17
Page 22
Page 23
Radio Frequency Interference
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the
Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with this user manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference. The user will bear sole responsibility for correcting such interference.
This Class A digital apparatus complies with Canadian ICES-003.
user’s authority to operate this equipment.
Cet appareil numérique de la classe A est conforme à la norme NMB-003
a
du Canada.
警告使用者: 這是甲類的資訊産品, 在居住的 環境中使用時,可能會造成射頻 干擾,在這種情況下,使用者會 被要求採取某些適當的對策。
この装置は規定に準拠しています。 この装置を住宅地域またはその周 囲で使用する場合、 ラジオやテレビヘの 電波障害を及ぼすことがあリます。 VCCI-A
Page 24
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the in the
www.apc.com (Corporate Headquarters)
APC Web site to find answers to frequently asked questions (FAQ s), to access documents
APC Knowledge Base, and to submit customer support requests.
Connect to localized
APC Web sites for specific countries, each of which provides customer
support information.
– www.apc.com/support/
Global support with
• Contact an
APC Customer Support center by telephone or e-mail.
FAQs, knowledge base, and e-support.
– Regional centers:
Direct InfraStruXure Customer Support Line
APC headquarters U.S., Canada (1)(800)800-4272 (toll free)
Latin America (1)(401)789-5735 (USA)
Europe, Middle East, Africa (353)(91) 702020 (Ireland)
Japan (0) 35434-2021
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
Contact the
APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.
(1)(877)537-0607 (toll free)
Entire contents copyright © 2003 American Power Conversion. All rights reserved.
Reproduction in whole or in part without permission is prohibited. APC, the APC logo,
InfraStruXure, and NetShelter are trademarks of American Power Conversion Corporation
and may be registered in some jurisdictions. All other trademarks, product names, and
corporate names are the property of their respective owners and are used for informational
purposes only.
990-1414A 06/2003
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