Alcatel-lucent ADVANCED REFLEXES, 4035 User Manual

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Alcatel

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UUsseerr GGuuiiddee

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RREEFFLLEEXXEESSÔ AAllccaatteell OOmmnniiPPCCXXÔ44440000

Your Advanced REFLEXESÔ terminal provides simple and quick access to all

of the services and features offered by your Alcatel OmniPCX 4400Ô system.

This user guide is designed to give you:

 a full description of your terminal

 an alphabetical index of available services and features

 a step-by-step guide explaining how to use these services

and features, separated into three sections:

 YOUR

CCAALLLLSS



EEAASSEE OOFF UUSSEE

 IN YOUR

AABBSSEENNCCEE

Your REFLEXESÔ terminal and your Alcatel OmniPCXÔ 4400 system provide

you with everything you need from a telephone system.

Name: .............................................. Tel. No.: ................................

Fax No.: ............................................ Mobile No.: ................................

E-mail address: .................................. PWT No.: ................................

RReeffeerreenncceess uusseedd iinn tthhee ddooccuummeennttaattiioonn

The action

""PPrreessss""

is represented by:

Display (soft) keys are represented by:

Pre-programmed and user-programmable keys are represented by:

, ,

etc., indicate use of the Navigator key.

The standard or site-specific feature codes are listed in the

TTaabbllee ooff CCooddeess

brochure,

which should be consulted when the text indicates ...See Table of Codes.

Programming the keys to customize your own terminal is described in Personalizing

your terminal. You will also find a list of the available programmable features in this

section.

Displ

FEATURE Standard

Code

Site

Code

Last caller call back *69

SSyysstteemm iinnffoorrmmaattiioonn

SSttaattiioonn iinnffoorrmmaattiioonn

(1) Your terminal allows on-hook dialing; this means you can dial a call even before

you pick up the handset.

(2) Your terminal can be set up as a multi-line station (two or more line keys) or as a

single line station (integrated line service with no line keys). This user guide is designed

for multi-line station users. For information on single line service configurations, contact

your system vendor.

The availability of some of the features described in this guide depends upon

your system configuration. For more information regarding your system

configuration, contact your telephone system manager.

GGeettttiinngg ttoo kknnooww yyoouurr

RREEFFLLEEXXEESS

TTMM

AAddvvaanncceedd

TTEERRMMIINNAALL

DDiissppllaayy,, DDiissppllaayy KKeeyyss,, aanndd NNaavviiggaattoorr

DDiissppllaayy::

your terminal display consists of two lines for text and can show several pages

of information - depending upon its state:

Terminal in idle state:

1st line: information on the status of the terminal, including date and time.

2nd line (and also first line for the next four pages): key operations or features that

you can program yourself.

Terminal is involved in a call:

1st line: information about your party and the current call

2nd line: features accessible at the moment.

NNaavviiggaattoorr::

for moving between

display pages or between

display lines.

DDiissppllaayy kkeeyyss::

5 soft keys

that change dynamically to

offer context-appropriate

system features.

TThhee ggrreeeenn

LLEEDD

flashes to

indicate that

one or more

messages

have been

received.

NNaavviiggaattiioonn CCoonncceepptt

The

NNaavviiggaattoorr

is used to select directory pages, or available features, or to scroll

through the pages appearing on the two-line display (which, in turn, designates the

feature for each display key).

If you select the upper line, indicators will flash (at the left end and right end of the line)

to indicate that the line is active. If you press a display key (or wait a few seconds),

the lower line automatically becomes active again.

Upper line

Lower line

page

Soft keys

correspond

to the

displays

active line.

Active line indicators

Short names (mnemonics)

entered by user.

David

Bob

Frank

JackJ

. . . . .

Recptn

Judy

G@OfcCMG@Hm

KKeeyyss aanndd iiccoonnss

Your multi-line terminal has 8

pre-programmed

station keys and 16 station keys

programmable

by you (the user) or your installation technician. These 24 keys are

used to:

 determine the status of a terminal

 call an internal or external number directly

 access a feature.

STORE #

CALL LOG

REDIAL

HOLD

LINE 1

LINE 2

FORWARD

Call icons

Feature icons

Pre-programmed keys

Line keys

Programmable

keys

FORWARD

REDIAL

ISDN

CALL LOG

STORE #

The following icons are associated with the keys:

CCaallll iiccoonnss FFeeaattuurree iiccoonnss

Call ringing (flashing). Feature active.

Call in progress. Feature requiring action.

Call on hold. Terminal or line busy

(supervision).

Call on common hold.

Pre-programmed station keys are used to:

: select a line or operate a feature during a call

: put a call on hold

: forward calls to another terminal

: access message services

: review the list of unanswered identified external calls

: automatically redial the last number dialed

: temporarily store a number

STORE #

REDIAL

CALL LOG

FORWARD

HOLD

LINE

IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall

A printed label is supplied with the terminal. This should be placed under the key cover

for each block of keys.

FFiixxeedd kkeeyyss

The fixed keys correspond to frequently used features.

MMeennuu::

to enter access or programming modes

and to display information.

 Insert flat blade into the slot (1 slot for

each block of keys).

 Raise the cover.

 Slide the printed label into position.

 Replace the cover.

Eric

ISHelp

RobHR

. . . . . .

FacDskVPTe c

AAuuddiioo KKeeyyss

AAllpphhaabbeettiicc KKeeyyppaadd

Listen

Speaker

Mute

END

MMuuttee::

to temporarily turn

off your station mic,

during your call

to leave your mic on

(hot) to answer internal

calls automatically -

without having to lift the

handset (

IInntteerrpphhoonnee

EEnndd::

to terminate a

call or programming.

LLiisstteenn

Station

speaker - to share

a conversation

To increase station

speaker handset

(receiver) or ringer

volume.

SSppeeaakkeerr ::

for hands-

free operation.

To reduce station

speaker handset

(receiver) or ringer

volume.

The keypad is used for text message

features, the "Dial by name" feature,

and for programming.

CC OO NN TT EE NN TT SS

YYOOUURR CCAALLLLSS

Making an external call ................................................................................18

Making an internal call .................................................................................18

Calling the attendant ....................................................................................19

Consultation Call .........................................................................................19

Calling an associate (or other key individual) ...................................................20

Answering a call..........................................................................................20

Answering other calls during a conversation ....................................................20

Transferring a call........................................................................................21

Putting a call on hold ...................................................................................22

If you forget or lose a call on hold ..............................................................22

Switching between calls (Broker Calls).............................................................22

Picking up calls ringing at another terminal ......................................................23

To pick up a call ringing at another terminal (in your pickup group) ...................23

To pick up a call ringing at another terminal (not in the pickup group) ................23

Calling - using your

Advanced

personal directory..........................................23

Calling - using a programmed key.................................................................24

Talking with two other people at the same time (Conference Call) .......................24

Parking a call..............................................................................................25

Requesting a callback (from an idle or busy station)..........................................26

Camping on an internal party who is busy ......................................................26

Answering a night service bell .......................................................................27

Entering a scheduled (Meet-me) conference......................................................27

Transferring a caller into the conference ..........................................................28

Calling a number - using the system directory ..................................................28

Barge-in to an internal conversation................................................................29

Privacy/Protection against barge-in ................................................................29

Contacting a party whose calls are being forwarded or blocked........................29

Calling a party through the station speaker......................................................30

Interphone mode and Hands-free ...................................................................30

Creating, modifying or reviewing your intercom list ...........................................31

Hunt Groups................................................................................................31

Temporarily leaving your hunt group ..............................................................31

Returning to your hunt group .........................................................................32

Putting a call on common hold.......................................................................32

Sending a text message to an internal party ....................................................33

Sending a text message (at the beginning of your call)......................................34

Sending a text message to an external party ..................................................34

Calling an internal party on his pager ............................................................34

Leaving a direct voice message .....................................................................35

Dial-by-Name..............................................................................................35

EEAASSEE OOFF UUSSEE

Personalizing your

Advanced

terminal..........................................................38

Programming a feature (or number) on a programmable (or display) key ............39

Feature groups ............................................................................................39

Group 1: Forwarding Services.......................................................................40

Group 2: Locking/DND ................................................................................40

Group 3: Call Pickup Services .......................................................................41

Group 4: Associate Services..........................................................................41

Group 5: Consultation & Callbacks ................................................................41

Group 6: Appointment Reminder....................................................................41

Group 7: Voice Mail Services........................................................................42

Group 8: Additional Services ........................................................................42

Group 9: Paging Services.............................................................................42

Group 10: Transparency ..............................................................................42

Programming your personal code...................................................................43

Choosing the display language......................................................................43

Making or taking a call without lifting the handset (Hands-free) ..........................44

Programming your personal directory .............................................................44

Entry Corrections ..........................................................................................45

Switching on the station speaker during a call..................................................45

Adjusting station speaker volume during a call.................................................45

Adjusting handset volume during a call ...........................................................46

Switching off the microphone (mute) ................................................................46

Calling the last number dialed (Redial) ............................................................46

Adjusting the ringer (melody and volume)........................................................46

Adjusting the display viewing angle................................................................47

Changing the Associate number .....................................................................48

Identifying the terminal ..................................................................................48

Setting an appointment reminder ....................................................................48

Do not disturb .............................................................................................49

Forwarding calls when you are busy..............................................................50

Saving a number, to call it later.....................................................................51

Hiding your identity ......................................................................................51

Hiding your caller's identity............................................................................52

Allocating calls to customer account codes.......................................................52

Determining the cost of your last external call...................................................52

Calling an external "private" number .............................................................53

IINN YYOOUURR AABBSSEENNCCEE

Forwarding calls to another number (Forwarding - immediate) ...........................56

Overflowing calls to an associate number........................................................56

Forward on no answer .................................................................................57

Forward on busy or no answer .....................................................................58

Forwarding your calls from a different terminal (Remote Forward) .......................58

Forwarding your calls from the terminal you are on (Follow Me).........................59

Forwarding calls from any terminal within the company.....................................59

Forwarding calls to a recorded message (voice mail)........................................60

Canceling Forwarding .................................................................................60

To cancel forwarding from your own terminal ..................................................60

To cancel forwarding from the internal terminal that is receiving your forwarding..61

To cancel forwarding from any other terminal within the company ......................61

Selective forwarding .....................................................................................61

Checking messages ......................................................................................62

Accessing and answering callback requests.....................................................62

Leaving a text message (I am away) for internal callers..................................63

Reading internal text messages left in your absence ..........................................64

Reviewing the list of internal calls....................................................................65

Checking voice mail messages .......................................................................66

Locking your terminal....................................................................................66

Forwarding your calls to your personal pager .................................................66

Replying when your personal pager sounds.....................................................67

Calling back the last internal caller whose call went unanswered........................68

Reviewing the log of external calls..................................................................68

GLOSSARY .................................................................................................69

INDEX ........................................................................................................73

Care of equipment .......................................................................................76

Compliance .................................................................................................76

CC AA LL LL SS

YYYYOO

OOUUUURRRR

CCCCAA

AALLLLLLLLSSSS

MMaakkiinngg aann eexxtteerrnnaall ccaallll

To make an external call:

Dial 9 (or lift the handset and dial 9); then dial the number you wish to reach.

The display will show the number you dialed and the icon associated with the

line key will indicate the status of your call:

Note: 9 is the default code for obtaining an outside line. You can determine what code to

dial to access features by consulting the

TTaabbllee ooff CCooddeess,,

or you can use Guide mode:

followed by and to display system call codes.

For more information on use of the

MMEENNUU

key to access Feature Groups, see the section

FFeeaattuurree GGrroouuppss..

MMaakkiinngg aann iinntteerrnnaall ccaallll

To make an internal call:

Lift the handset and dial the number you want directly (or use a dialing feature,

e.g.: call - using your personal directory). The display will show the name of the

person you called, and the icon associated with the line key will indicate the

status of your call.If there is no answer, you can choose one of the options

indicated on the display. Press the display key corresponding to your choice:

 to announce yourself through your called partys station speaker

 to ask the person to return you call - call me

CallBk

CallAn

Call

Access

CC AA LL LL SS

 to send a text message

 to send voice mail (in systems with integrated voice mail)

 to call someone on their personal wireless terminal

CCaalllliinngg tthhee aatttteennddaanntt

To call the attendant: dial 0.

Note: 0 is the default number code for the

""AAtttteennddaanntt ccaallll""

feature.

CCoonnssuullttaattiioonn CCaallll

During a conversation with either an internal or an external caller, you can call a

second person. This is known as a Consultation Call.

To make this 2nd call:

(1) (or a free line key)

Your first call will automatically be put on hold ( icon: ).

(2) Dial your second call and you will connect to your second party.

To cancel the second and return to the first call, or .

Note: If you press the wrong button, hang up. Your phone will ring and you will be

reconnected to your first party.

END

LINE

PWT

Voice

Text

CCaalllliinngg aann aassssoocciiaattee ((oorr ootthheerr kkeeyy iinnddiivviidduuaall))

Each terminal may have another line linked to it as an associate.

To call the associate line quickly:

or dial the code for the

""AAssssoocciiaattee ccaallll

" feature.

Note: Availability of the Associate Call feature depends upon your system configuration.

AAnnsswweerriinngg aa ccaallll

When your terminal rings - your display will indicate the caller's number (external

call - when caller information is provided) or name (internal call). To answer: lift

the handset or for hands-free. On internal calls, the calling party

station name is displayed. When you answer the call, the calling station number

will also be displayed.

Note: You can answer internal calls immediately and Hands-free if your station is in

Interphone mode.

AAnnsswweerriinngg ootthheerr ccaallllss dduurriinngg aa ccoonnvveerrssaattiioonn

During a call, you can answer a second call. When a second person calls, you

hear a beep and see a flashing line key (multi-line terminal). The new call rings

and your display shows caller information until you answer or the call is forwarded,

or the caller sets camp-on.

If you want to answer the second call, press the flashing line key.

The first call will automatically be placed on hold.

Speaker

Assoc

CC AA LL LL SS

To recover the first call, press the corresponding line key.

If you hang up without taking the second call (the call which is waiting for you),

your telephone will automatically ring again.

If several calls (3 or more) arrive simultaneously, only the last one is displayed. To

determine the identity of waiting callers and press the flashing line key

for each call.

To end this review:

Note: You can prevent calls from being camped on when your line is busy:

to initiate

CCaammpp--oonn ccoonnttrrooll..

Outside calls will be directed to the attendant. This feature

remains in effect until cancelled.

To cancel this restriction,

TTrraannssffeerrrriinngg aa ccaallll

If you are in the middle of a conversation, you may want to transfer your party to

another terminal.

To transfer a call:

(1) (to make a second, or consultation call), and when the second

party answers, advise that station user that you are transferring a call to them.

(2) to complete the transfer

Transf

LINE

CampOn

CmpOnC

END

Notes : If you prefer, you can transfer the call without waiting to see if the second party

answers (even if their line is busy).

Depending upon your systems trunking service, transferring calls between two

outside lines may not be possible.

PPuuttttiinngg aa ccaallll oonn hhoolldd

If you are in conversation with an internal or external party, you may want to put

your party on hold, and be able to retrieve the call later at the same terminal.

To put a call on hold:

(or press the line key for a new call).

To return to the first caller (on hold), press the line key for that call.

IIff yyoouu ffoorrggeett oorr lloossee aa ccaallll oonn hhoolldd

If you should hang up while someone is on hold, the line key icon relating to the

line key will indicate this and your phone will ring. To recover the call,

pick up the handset and press the line key.

SSwwiittcchhiinngg bbeettwweeeenn ccaallllss ((BBrrookkeerr CCaallllss))

If you are in conversation with one caller and have another caller on hold, you can

switch back and forth between them. This is sometimes known as a broker call.

HOLD

CC AA LL LL SS

To switch between calls:

Press the line keys relating to your call. The number for each party will be

displayed.

PPiicckkiinngg uupp ccaallllss rriinnggiinngg aatt ootthheerr tteerrmmiinnaallss

To pick up a call ringing at another terminal (in your call pickup group):

Dial the code for the

""GGrroouupp ccaallll ppiicckkuupp""

feature, or

Access the service feature group

""CCaallll ppiicckkuupp sseerrvviicceess""

to apply

GGrrppPPiicc

To pick up a call ringing at another terminal (not in the pickup group):

(1) Dial the code for the

""DDiirreecctt ccaallll ppiicckkuupp""

feature, or

Access the service feature group

""CCaallll ppiicckkuupp sseerrvviicceess""

to apply

DDiirrPPiicc..

(2) Dial the number of the ringing telephone you wish to answer.

CCaalllliinngg -- uussiinngg yyoouurr

Advanced

ppeerrssoonnaall ddiirreeccttoorryy

Your terminal displays several lines of mnemonics (short, easy-to-remember names),

one for each number that you have programmed into your directory .

To go to the next display line, use the Navigator.

GrpPic

DirPic

To call - using your Advanced personal directory:

Press the display key you have programmed for the number you want.

Note: For information on how to program numbers, see

PPrrooggrraammmmiinngg yyoouurr ppeerrssoonnaall ddiirreeccttoorryy..

CCaalllliinngg -- uussiinngg aa pprrooggrraammmmeedd ssttaattiioonn kkeeyy

Programmable keys on your terminal may be assigned to dial internal or

external parties, or to access features.

To call - using a programmed key:

Lift the handset and/or press the programmed key of your choice. The call will be

made automatically, and the display screen shows the number being called.

Note: Programming of keys for speed dialing depends upon your system configuration.

TTaallkkiinngg wwiitthh ttwwoo ootthheerr ppeeooppllee,, iinntteerrnnaall aanndd//oorr eexxtteerrnnaall,, aatt tthhee ssaammee ttiimmee

((CCoonnffeerreennccee CCaallll))

When you begin a call to a second party, the first party is placed on hold. If you

want to talk with both of them at the same time (3-way conference):

To cancel the conference, and recover the first call:

The second call will be terminated.

Note: In a typical terminal configuration, if you hang up during a conference, the other two

parties will remain connected (this may occur even if both are on outside calls).

Conf

Displ

PPaarrkkiinngg aa ccaallll

You can park an external call in order to retrieve the call at a different terminal.

To park a call:

(1) During the call,

(2) Per the voice guide, dial the station number of the terminal on which you want

to take the call - the call is automatically parked, and your caller hears a hold

signal.

Note: If you hang up without specifying a destination, the parked call remains at the original

station, and can be recovered using the Park Call/Retrieve feature in the normal fashion at

the original station (or at any other station within the system).

To recover your parked call at the destination station:

Enter the code for the

""PPaarrkk CCaallll//rreettrriieevvee""

feature,

Access the service feature group

""CCaallll ppiicckkuupp sseerrvviicceess""

and apply

PPaarrkkeedd

To recover your parked call at any other station in the system:

(1) Enter the code for the

""PPaarrkk CCaallll//rreettrriieevvee""

feature,

Access the service feature group

""CCaallll ppiicckkuupp sseerrvviicceess""

and apply

PPaarrkkeedd

(2) Dial the extension number where the call was parked.

Note: If a call is parked for more than the predefined period of time, it is automatically sent

to the attendant or other designated number within the system.

Park

CC AA LL LL SS

RReeqquueessttiinngg aa ccaallllbbaacckk ((ffrroomm iiddllee oorr bbuussyy ssttaattiioonnss))

When you call an internal terminal and your party does not answer (line rings) or

is busy (indicated by the voice guide or busy tone and display), you can leave a

callback request.

To request a callback

(1) - the display will show that the callback feature is in effect.

(2) Replace the handset, and you will be called back when your party responds

to your callback request (or automatically when the busy line is free).

To cancel the automatic callback request (all lines are busy), dial the number a

second time, and then hang up.

CCaammpp--oonn aann iinntteerrnnaall ppaarrttyy wwhhoo iiss bbuussyy

If you call an internal terminal and all of its lines are busy, the voice guide (or busy

tone) and station display will inform you of this. At this point you have several

options, including

CCaammpp--oonn

- which allows you to wait and have your call ring

through as soon as your party finishes their call.

To camp-on a busy internal line:

and wait (do not hang up).

As soon as the line you are calling becomes available, your call rings at the station.

CampOn

CallBk

CC AA LL LL SS

AAnnsswweerriinngg aa nniigghhtt sseerrvviiccee bbeellll

When the attendant is away, all internal or external calls to the attendant may be

offered to extensions for answering, as determined by the system management in

effect.

To answer a night service call:

Dial the code for the

""NNiigghhtt sseerrvviiccee aannsswweerriinngg""

feature, or

Access the service feature group

""CCaallll ppiicckkuupp sseerrvviicceess""

to apply

NNSSBBeellll..

EEnntteerriinngg aa sscchheedduulleedd ((MMeeeett--mmee)) ccoonnffeerreennccee

At a predetermined time, you can join in a telephone conference of up to 29 people

(including yourself). The participants may be internal and external (depending

upon your system configuration). A confidential access code will be provided to

you in advance by the individual arranging the conference. The number of digits

required in the meeting code (default: four digits) is determined by your telephone

system manager.

To enter a programmed conference call:

(1) Enter the code for the

""MMeeeett--mmee ccoonnffeerreennccee""

feature, or

Access the service feature group

AAddddiittiioonnaall sseerrvviicceess

to apply

MMeeeettMMee..

(2) Dial the confidential access code

(3) If you are the first to join the conference, you will hear a hold indication.

If not, you will join the conference and the display screen will show you

NSBell

how many people are taking part.

If there is no more room in the conference, you will hear the busy tone.

You can leave the conference at any time by hanging up.

TTrraannssffeerrrriinngg aa ccaalllleerr iinnttoo tthhee ccoonnffeerreennccee

External callers wishing to join the conference must be transferred into it, by an

internal station. You can introduce an external caller into the conference by using

the call transfer feature.

To transfer a caller into a conference (while on the line with your party):

(1) and enter the code for the

""MMeeeett--mmee ccoonnffeerreennccee""

feature.

Your caller will automatically be put on hold.

(2) Enter the confidential code for the conference.

(3) , and press the station line key for the corresponding call, to

complete the transfer of your party into the conference.

CCaalllliinngg aa nnuummbbeerr -- uussiinngg tthhee ssyysstteemm ddiirreeccttoorryy

Your terminal has access to a system Speed dialing directory of internal or

external numbers.

To call a number using the system list:

Dial the short code assigned to the number.

Transf

LINE

CC AA LL LL SS

BBaarrggee--iinn ttoo aann iinntteerrnnaall ccoonnvveerrssaattiioonn

If you call an internal number and find it busy, you may be able to barge-in to the

conversation. You can only do this if you have authorization

and

if that terminal has

not set the

PPrriivvaaccyy//PPrrootteeccttiioonn aaggaaiinnsstt bbaarrggee--iinn

"feature.

To barge-in to a call:

(1) Dial the code for the

""BBaarrggee--iinn""

feature or

(2) Your entry into the conversation is indicated to the parties by a signal (and on

equipped stations, by the display).

PPrriivvaaccyy//PPrrootteeccttiioonn aaggaaiinnsstt BBaarrggee--iinn

To set Privacy/Protection against Barge-In (prior to your call):

(1) Dial the code for the

""PPrriivvaaccyy//PPrrootteeccttiioonn aaggaaiinnsstt bbaarrggee--iinn""

feature, or

Access the service feature group

AAddddiittiioonnaall sseerrvviicceess

to apply

PPrrAAggBBnn

(2) Dial the number you wish to call.

This protection is only in effect until you hang up.

CCoonnttaaccttiinngg aa ppaarrttyy wwhhoossee ccaallllss aarree bbeeiinngg ffoorrwwaarrddeedd oorr bblloocckkeedd

When your party has forwarded their line, and you still wish to reach this person:

. If you prefer, you can send a text message or request a callback.

Ovride

BargIn

PrAgBn

 send a text message by: and entering it on the keyboard, or

 request a callback by: and your request will only be received at

your partys terminal (it will not be forwarded).

CCaalllliinngg aa ppaarrttyy tthhrroouugghh tthhee ssttaattiioonn ssppeeaakkeerr

If your internal party does not answer, you may (if you have the authority to do so)

enable his or her phone remotely, and announce yourself through the station

speaker.

To call through a partys station speaker:

(1) or

dial the code for the

""CCaallll aannnnoouunncceemmeenntt""

feature.

This connects you directly to that stations speaker.

(2) Announce yourself to your party.

(3) To speak with you, your party can lift the handset or use hands-free.

IInntteerrpphhoonnee mmooddee aanndd HHaannddss--ffrreeee

Interphone mode allows incoming internal calls to immediately connect to your

station, allowing you to answer calls without pressing the speaker key or lifting the

handset.

To set interphone mode:

- the corresponding LED flashes (red).

Mute

CallAn

Callbk

Text

CC AA LL LL SS

When an internal party who is a member of your intercom group calls you, your

terminal rings (your mic is activated) and you are immediately connected on a

hands-free basis. As with regular calls, the callers identity is shown on the screen.

When your caller hangs up, your mic is deactivated, and interphone mode remains

in effect.

Notes: If the intercom group list is blank, any internal call can be received in interphone mode.

If the list contains assigned names, then interphone mode calls can only be received from the

named persons.

CCrreeaattiinngg,, mmooddiiffyyiinngg,, oorr rreevviieewwiinngg yyoouurr iinntteerrccoomm lliisstt ((mmaaxx.. 1100 nnaammeess))::

then

, and

Follow the prompts displayed on the screen.

HHuunntt ggrroouuppss

Your terminal may be a member of a hunt group. Hunt groups allow incoming

calls to be answered by the next available terminal in the hunt group sequence.

Note: You can always contact a specific terminal within the group directly by dialing its

individual number.

TTeemmppoorraarriillyy lleeaavviinngg yyoouurr hhuunntt ggrroouupp::

Dial the code for the

""SSttaattiioonn ggrroouupp -- eexxiitt""

feature, or

IntCom

Prog

Access the service feature group

AAddddiittiioonnaall sseerrvviicceess

. to apply

GGrrppOOuutt

Note: You will continue receiving all calls dialed directly to your extension.

RReettuurrnniinngg ttoo yyoouurr hhuunntt ggrroouupp::

Dial the code for the

""SSttaattiioonn ggrroouupp -- eennttrryy""

feature, or

Access the service feature group

""AAddddiittiioonnaall sseerrvviicceess""

to apply

GGrrppIInn

PPuuttttiinngg aa ccaallll oonn CCoommmmoonn HHoolldd

If you are a member of a station or hunt group, and you are in conversation with

a caller (internal or external party), you can put the call on common hold, allowing

you (or any member of the group) to retrieve the call by pressing the Common

hold key. (To do this you must have a key programmed with the

""CCoommmmoonn hhoolldd""

feature).

To use Common Hold:

(1) Press the key programmed: Common Hold (icon: will light up solid)

(2) Press this key again to retrieve the call.

Common Hold is indicated to all other members of the group who have a common

GrpOut

CC AA LL LL SS

hold facility by the flashing icon - and any one of them can then pick up this

call by using their common hold key.

SSeennddiinngg aa tteexxtt mmeessssaaggee ttoo aann iinntteerrnnaall ppaarrttyy

To send a text message:

(1) then

(2) , then dial your partys number - their name will be displayed.

(3) and the system offers several message options. You can choose:

 FixMsg : a fixed (predefined) message

 PrgMsg : a partially-defined message you will complete (see below)

 MyMsg : to fully compose a message, yourself (max. 127 characters)

 Back : to return to previous menu

(4) Select your message type by pressing the corresponding key.

You may scroll through the available messages by using the display keys.

(5) After selecting, completing, or composing, send the message by:

The system confirms that your message has been sent (and offers you the

opportunity to send another message).

Examples of Programmed/Predefined messages

1. Please ring, URGENT

2. Please ring tomorrow

3. Meeting on

** / **

** : **

(*)

Apply

Send

Text

4. Meeting in room * (*)

5. Call back on

... (*)

6. Ring "

***

" (*)

(* for you to complete, by using the keypad):

SSeennddiinngg aa tteexxtt mmeessssaaggee ((aatt tthhee bbeeggiinnnniinngg ooff yyoouurr ccaallll))::

You can send a message while waiting for your party to answer:

and you can immediately choose a type of message:

fixed, programmed (pre-defined), or my messages (as indicated in the section

above).

SSeennddiinngg aa tteexxtt mmeessssaaggee ttoo aann eexxtteerrnnaall ppaarrttyy

If available in your system, you can send a text message to an outside party during

an ISDN call. To do so: and proceed as indicated above.

CCaalllliinngg aann iinntteerrnnaall ppaarrttyy oonn aa ppaaggeerr

If your party doesnt answer, and you know the person has a beeper (radio

pager), you can page this person, to inform the person of your call:

Enter the

""PPaaggiinngg rreeqquueesstt""

feature code (see Table of Codes), or

- the system will confirm that the person is being paged.

You can also inform your party of your call, directly on their beeper, by entering

Pager

Text

CC AA LL LL SS

the

""DDiirreecctt ppaaggiinngg ccaallll""

feature code (see Table of Codes), followed by your

partys pager number. Your party can reply from any terminal in the company.

Option note: integration of a paging solution and a paging access arrangement depends

upon the configuration of your system.

LLeeaavviinngg aa ddiirreecctt vvooiiccee mmeessssaaggee

To directly leave a voice mail message (while your terminal is idle):

(1) then to enter the voice mail system.

(2) Follow the voice mail system instructions to leave your message.

DDiiaall--BByy--NNaammee

To call your party by name instead of by number:

(1)

SSeeaarrcchh::

Enter the first few letters of your partys last name, their initials, or last

name and first name, on your alphabetic keypad. To perform the search, press

one of the following keys:

 if you have entered (all or part of) the last name

 if you have entered the initials

 to cancel the operation

 if you have entered the last name followed by the first name

Name&F

Cancel

Init

Name

Voice

(2)

RReevviieeww RReessuullttss::

If the search is unsuccessful,

the system will display two options:

 to modify your request.

 to cancel your request.

If the search is successful,

the system will offer a name and number. If there are

several possibilities, it will show how many there are at the end of the line. For

example, 02/04 means that the name suggested is the second in a list of four.

You can scroll through the alternatives in a continuous loop to find the person you

are looking for:

 to display the next name.

 to display the previous name.

(3)

CCaallll::

to make the call, when the name you want is displayed.

Call

Cancel

Modify

EE AA SS EE

OO FF

UU SS EE

EEEEAA

AASSSSEEEE

OOFFFF

UUUUSSSSEE

PPeerrssoonnaalliizziinngg yyoouurr

Advanced

tteerrmmiinnaall

To help you when making everyday calls, you can pre-select certain features,

create a personal directory, and program the free keys.

To customize your phone, to enter Guide Mode. The display will show

you the first level feature choices you have available:

 : to enter Access Mode; for information on keys that are already

programmed and those that are free, and to activate features.

 : to enter Programming Mode; to customize your terminal (ringing

melody, feature keys, screen, associate line, personal access

code, directory, etc.)

 : to display the identity (name and number) of a terminal

 : to select an alternate display language

 : to verify display and ringer are operating properly

Press the display key corresponding to one of these groups, and the system will

offer the features available within the context of that service

FFeeaattuurree GGrroouupp

(see

detailed list). In general:

 : to return to the previous level within a menu

 : to return to the main menu

 : to exit

END

Back

Test

Lang

WhoAmI

Prog

Access

EE AA SS EE

OO FF

UU SS EE

PPrrooggrraammmmiinngg aa ffeeaattuurree ((oorr nnuummbbeerr)) oonn aa pprrooggrraammmmaabbllee ((oorr ddiissppllaayy)) kkeeyy

After you have reviewed the service

FFeeaattuurree GGrroouupp

options, you can proceed to

program a feature, or a number (or a feature and number) on a free key.

To program a key:

(1) then and

(2) Press a key to program (or re-program). Free keys may be in key rows or you

may use the Navigator to scroll through display pages to select a programmable

display position.

(3) Dial the feature code (from the Table of Codes), or

then to reach the feature group you want.

, press the display key for the feature you want, and

or, the telephone number you want to enter.

FFeeaattuurree GGrroouuppss

When you select a feature, its title appears on the display, followed by the code

number allocated to the feature (see also the

TTaabbllee ooff CCooddeess

brochure). To activate

the feature, you can enter this code directly on the keypad. If a feature and its code

do not appear, it means that this feature is not available on your system. You can

also review and invoke features from any of the service feature groups without lifting

the handset.

Apply

Servce

Keys

Prog

To access Feature Groups:

(1) , then to enter Access Mode.

(2) Then (and as needed)

to reach specific feature groups.

GGrroouupp 11:: FFoorrwwaarrddiinngg sseerrvviicceess

Immed : Forward all calls (Call forwarding - immediate)

Busy : Call forwarding when you are already on a call

(call forwarding on busy)

NoAns : Call forwarding after ringing without answer

(call forwarding on no anwser)

ByNoA : Call forwarding on busy/no answer

FwdOff : Cancel call forwarding

RFwdof : Cancel follow me

RemFwd : Call forward programming from any station (follow me)

RfwdOf : Remote forward cancellation from any station

GGrroouupp 22:: SSeett DDNNDD aanndd LLoocckkiinngg

Lock : Station lock/unlock

DND : Do not disturb

DNDSui : DND Suite On/Off

Guide : Voice Guide On/Off

MaskID : Identity secrecy

DispID : Display identity

Servce

Access

EE AA SS EE

OO FF

UU SS EE

CmpOnC : Camp-on control

Plug : Plug and Phone

GGrroouupp 33:: CCaallll ppiicckkuupp sseerrvviicceess

GrpPic : Call pickup - group

IndPic : Call pickup - station

NSBell : Call pickup - night answer

Parked : Call park/retrieve

Hold : Common hold

GGrroouupp 44:: AAssssoocciiaattee sseerrvviicceess

Assoc : Call associate

OvFlw : Overflow on no answer

Busy : Immediate call overflow on busy

NoAns : Overflow on no answer and immediate call overflow on busy

OvflOf : Cancel associated overflow

GGrroouupp 55:: CChheecckk // ccaallllbbaacckk

LastCa : Call back last caller

Charge : Charging information

Alarm : Alarm consultation

GGrroouupp 66:: AAppppooiinnttmmeenntt rreemmiinnddeerr

Remind : Set temporary appointment

RemOff : Cancel appointment reminder

GGrroouupp 77:: VVooiiccee mmaaiill sseerrvviicceess

Voice : Voice mail access

Check : Voice mail review

Notify : Notification of voice message arrival

MDepos : Voice mail deposit

Record : Conversation recording

GGrroouupp 88:: AAddddiittiioonnaall sseerrvviicceess

PrAgBn : Protection against barge-in

Prject : Business account code

Subst : Substitution

Grpin : Hunt/Station group - entry

GrpOut : Hunt/Station group - exit

SetOOS : Set out of service for moving

MeetMe : Meet-me conference

Z®UA : Analog station behind Reflexes set

PLnSel : Primary line selection on multinumber station

SlnSel : Secondary line selection on multinumber station

GGrroouupp 99:: PPaaggiinngg sseerrvviicceess

Paging : Paging answer

Pager : Direct call to a paging device

GGrroouupp 1100:: TTrraannssppaarreennccyy

Pulse : Pulse sending

MFSend : MF sending

Alpha : Alphanumeric or other paging connection

EE AA SS EE

OO FF

UU SS EE

PPrrooggrraammmmiinngg yyoouurr ppeerrssoonnaall ccooddee

To choose or change your personal code:

(1) Dial the appropriate feature code for 

PPaasssswwoorrdd -- cchhaannggee,,

then and

(2) Per the system prompt, dial your (default) or existing (old) personal code.

(3) Dial a new code; to confirm it, enter your new code again. Each digit of your

code is indicated by an asterisk (****).

(4) .

Note: The default personal code for your terminal is 0000. Some configurations will require

your personal code for activating several of the features in the following material.

CChhoooossiinngg aa ddiissppllaayy llaanngguuaaggee

To select the display language:

(1) and

The display screen will offer you several possibilities. For example:

English; French; Spanish; etc.

(2) Press the display for the language of your choice.

(3) Confirm your choice: or

to return to the language menu, or

to return to the main menu (Guide Mode), or

END

Cancel

Apply

Lang

END

Passwd

Prog

MMaakkiinngg oorr ttaakkiinngg aa ccaallll wwiitthhoouutt lliiffttiinngg tthhee hhaannddsseett ((HHaannddss--ffrreeee))

Your terminal allows on-hook dialing; this means you can dial even before you

pick up the handset. Dial a number without lifting the handset, and you are

automatically in hands-free mode.

Speak straight towards the front of the phone. During the conversation, you can

lift the handset and continue without interruption.

To switch back into hands-free mode: and hang up the handset.

To answer a call in hands-free mode:

PPrrooggrraammmmiinngg yyoouurr ppeerrssoonnaall ddiirreeccttoorryy

To program your personal speed dialing list:

(1) then and

(2) Press a display key or select a display key position to program.

(3) Enter the number to be programmed (if it is an external number, include 9).

(4) - the system will prompt you to enter a short name (mnemonic) to

display for this number.

(5) On the alphanumeric keypad, enter your partys name (maximum of

6 alphabetic or numeric characters).

(6) and

END

Apply

Keys

Prog

Speaker

EE AA SS EE

OO FF

UU SS EE

Note: If a selected key has been previously programmed by the user, it can be re-

programmed at any time. Keys pre-programmed with system features may not be re-

programmed by the user.

EEnnttrryy ccoorrrreeccttiioonnss::



Back space - to delete the last letter entered



To program a feature



To change a number



To change the name associated with the number



To delete both name and number



To return to the "choice of key" menu

SSwwiittcchhiinngg oonn tthhee ssttaattiioonn ssppeeaakkeerr dduurriinngg aa ccaallll

To allow others in the room to hear the party you are speaking with, activate the

station speaker:

To switch the station speaker off: again.

AAddjjuussttiinngg ssttaattiioonn ssppeeaakkeerr vvoolluummee dduurriinngg aa ccoonnvveerrssaattiioonn

to activate the station speaker, then

or to adjust the volume (7 volume levels available).

The station speaker volume level is indicated on the screen for a few seconds.

Listen

Return

Erase

Name

Number

Servic

BckSpc

AAddjjuussttiinngg hhaannddsseett vvoolluummee dduurriinngg aa ccaallll

or to adjust the volume (7 volume levels available).

The handset volume level is indicated on the screen for a few seconds.

SSwwiittcchhiinngg ooffff tthhee mmiiccrroopphhoonnee ((mmuuttee))

You can turn off the microphone (mic) in the course of a conversation, whether via

the handset or hands-free. . The Mute LED will flash and you will be

able to hear the caller, but he or she will not be able to hear you. To continue the

conversation as usual, again.

CCaalllliinngg tthhee llaasstt nnuummbbeerr ddiiaalleedd ((rreeddiiaall))

- the number will be displayed and dialed automatically.

AAddjjuussttiinngg tthhee rriinnggeerr -- MMeellooddyy aanndd VVoolluummee

You can choose the melody your terminal plays (from among 16 options), and the

volume level.

To adjust the ringer (terminal in idle mode):

(1) To play your current melody:

then and

(2) Listen to the various melodies: or

Melody

Prog

Listen

REDIAL

Mute

EE AA SS EE

OO FF

UU SS EE

(3) Adjust the volume level: or or

or - the station speaker volume is displayed briefly .

(4) Confirm your choice by: (to quit) or

(to return to the programming menu).

AAddjjuussttiinngg tthhee ddiissppllaayy vviieewwiinngg aannggllee

To adjust the display visibility:

(1) then

(2) Use the Navigator up (to increase) or down

(to decrease) the level. The visibility will change with each keystroke.

oorr

(use an alternate approach):

(1) then and

(2) Press the display key for the level you prefer: to .

The visibility will change immediately with each keystroke.

(3) to confirm your choice (and quit), or

to return to the programming menu.

Back

END

Displ

Prog

END

Down

CChhaannggiinngg tthhee aassssoocciiaattee nnuummbbeerr

The associate number (a number linked to your extension) can be another extension,

a voice message service number, or a pager number.

To change the associate number:

(1) then and

If it has been programmed, the associate number is displayed

(2) , enter your personal code, then enter the new associate number.

(3) To confirm

To cancel this number, proceed in the same way, but dial your own extension

number instead of the associate number.

IIddeennttiiffyyiinngg tthhee tteerrmmiinnaall::

then

The system will display the name and number for this terminal.

SSeettttiinngg aann aappppooiinnttmmeenntt rreemmiinnddeerr

To program either a wakeup call or an appointment reminder:

(1) Dial the code for the

""WWaakkee--uupp//aappppooiinnttmmeenntt rreemmiinnddeerr""

feature, or

Access the service feature group

""AAppppooiinnttmmeenntt rreemmiinnddeerr""

to apply

RReemmiinndd

WhoAmI

END

Modify

Assoc.

Prog

Remind

EE AA SS EE

OO FF

UU SS EE

(2) Enter the time of the reminder: two digits for the hour, two digits for the minutes

(i.e., in 24-hour format - 1:30 PM is entered as 1330.

enables you to correct mistakes).

(3) If this is your own terminal, go on to the next step (otherwise enter the number

of the terminal that is to be rung).

4. to confirm.

At the selected time, the telephone will ring and the display will indicate a

reminder call. To acknowledge the reminder: lift the handset and replace it.

Note: If you do not respond to the first reminder attempt, the system will call you again. After

the second attempt, the reminder call will be abandoned.

If your terminal is being forwarded to another terminal, the reminder call will not follow the

forwarding.

To cancel the appointment call, follow the same procedure you used to set it up, using

or or the code for the

""CCaanncceell wwaakkee--uupp//aappppooiinnttmmeenntt rreemmiinnddeerr""

feature.

DDoo nnoott ddiissttuurrbb

You can make your terminal temporarily inaccessible to all incoming calls (except

from the attendant).

RmdOff

Remind

END

BckSpc

To put your terminal in Do Not Disturb mode:

(1) Dial the code for the

""DDoo nnoott ddiissttuurrbb""

feature, or

Access the service group

""SSeett DDNNDD aanndd LLoocckkiinngg""

to apply

DDNNDD

(2) When prompted, enter your personal code.

(3) . Your display will indicate

""DDoo nnoott ddiissttuurrbb..""

To cancel this, follow the above procedure again.

FFoorrwwaarrddiinngg ccaallllss wwhheenn yyoouu aarree bbuussyy

To set immediate forwarding of your calls:

(1) Dial the code for the

""FFoorrwwaarrdd oonn bbuussyy -- IImmmmeeddiiaattee""

feature, or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

BBuussyy

(2) Following the prompts, enter the number to which calls are to be forwarded.

The display will indicate that your entry has been accepted.

(3) to confirm - the display will indicate that forwarding is in effect.

Note: To cancel forwarding, see the section

CCaanncceell FFoorrwwaarrddiinngg

in the

AAbbsseennccee

section.

END

Busy

END

DND

EE AA SS EE

OO FF

UU SS EE

SSaavviinngg aa nnuummbbeerr,, ttoo ccaallll iitt llaatteerr

If your party (internal or external) does not answer, you can store the number.

To store a number:

(1) Before you hang up, - the number you dialed will be stored.

(2) To ring it again later:

This number will remain in memory until it is used or replaced by another number.

HHiiddiinngg yyoouurr iiddeennttiittyy

When you call an outside line that includes caller identification in its service, your

number is automatically transmitted. If available in your system, you may choose

to hide your identity prior to making a call. (To use this feature, you need to have

previously programmed a key with the code

""SSeeccrreett iiddeennttiittyy"")::

To hide your identity on your next call:

(1) then and

(2) Dial the external number you want.

To cancel this confidential status, and

Note: Availability of this feature depends upon your system configuration.

Secrt

CALL LOG

END

Secrt

CALL LOG

STORE #

HHiiddiinngg yyoouurr ccaalllleerr''ss iiddeennttiittyy

Whether your phone is in use or idle, you can hide the identity of your calling party.

(To do this, you need to have previously programmed a key with the code

""IIddeennttiittyy

ddiissppllaayy""

). To activate (or to cancel) this feature:

AAllllooccaattiinngg ccaallllss ttoo ccuussttoommeerr aaccccoouunntt ccooddeess

To charge calls to customer account numbers:

(1) Dial the code for the

""BBuussiinneessss aaccccoouunntt ccooddee""

feature, or

Access the service feature group

""AAddddiittiioonnaall sseerrvviicceess""

to apply

PPrrjjeecctt

(2) Enter the appropriate account number.

(3) Dial 9 and the external telephone number you are dialing

DDeetteerrmmiinniinngg tthhee ccoosstt ooff yyoouurr llaasstt eexxtteerrnnaall ccaallll

To see the cost for your last call:

Enter the code for the

""CChhaarrggeebbaacckk//aaccccoouunntt rreeaaddiinngg""

feature, or

Access the service feature group

""CChheecckk // CCaallllbbaacckk""

to apply

CChhaarrggee

The display will indicate time and cost information regarding your last outside call

and the current cost total (depending upon your system configuration).

Charge

Prject

DispId

EE AA SS EE

OO FF

UU SS EE

CCaalllliinngg aann eexxtteerrnnaall ""pprriivvaattee"" nnuummbbeerr

Even though personal (i.e., private) use of the phone may be restricted, you can

make "private" calls by identifying them prior to making an external call.

To call an external private number:

(1) Lift the handset and enter the code for the

""PPrriivvaattee ccaallll""

feature

(2) Enter your assigned PIN code, then enter your password

(3) Dial the external number

Private calls will be charged separately.

Note: Private calls cannot be transferred to a different terminal.

AA BB SS EE NN CC EE

IIIINN

YYYYOO

OOUUUURRRR

AABBBBSSSSEEEE

NNCCCCEEEE

FFoorrwwaarrddiinngg ccaallllss ttoo aannootthheerr nnuummbbeerr

You may forward your calls to another internal terminal or (if allowed in your

system) to an external number.

To forward your calls:

(1) Enter the

""FFoorrwwaarrddiinngg -- iimmmmeeddiiaattee""

feature code (see Table of Codes), or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

IImmmmeedd

(2) Dial the number of the telephone receiving the forwarded calls.

The display shows that your entry was accepted (

PPrrooggrraammmmiinngg AAcccceepptteedd

(3) to return your set to normal calling mode.

The display will shows that calls are being forwarded and to what number.

Note: While in call forwarding condition, you can continue to make outgoing calls, but only

the forwarded number can contact your station.

OOvveerrfflloowwiinngg ccaallllss ttoo aann aassssoocciiaattee nnuummbbeerr

If you have already defined an associate number (see

""CChhaannggiinngg tthhee aassssoocciiaattee

nnuummbbeerr""

), you can forward your calls to that (extension, voice mail, or other)

number. You can forward calls to your associate to reflect any one of the available

conditions.

To forward calls to an associate number:

(1) Enter the appropriate feature code (see

TTaabbllee ooff CCooddeess

) or

END

FORWARD

AA BB SS EE NN CC EE

Access the service feature group

""AAssssoocciiaattee sseerrvviicceess..""

(2) Apply one of the following:

 : to forward if you do not answer within a specified time.

 : to forward immediately when your station is busy.

 : to combine of both the above, or

 : to cancel this feature.

(3)

Note : These features can be invoked by dialing the appropriate code (overflow) or by

pressing the corresponding programmed key.

FFoorrwwaarrdd oonn nnoo aannsswweerr

To forward your calls to another number (when you are away from your desk):

(1) Dial the code for the

""FFoorrwwaarrdd oonn nnoo aannsswweerr""

feature, or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

NNooAAnnss>>

(2) Then, following the prompts, dial the number to which calls are to be

forwarded. The display will confirm that forwarding has been programmed.

(3) ;

END

OvflOf

ByNoA

Busy

OvFlw

NoAns.

The display will show that forwarding on no answer is in effect.

Calls are forwarded after a period of time, when your terminal does not answer

Note: If your system permits, you may be able to forward calls to an external number.

FFoorrwwaarrdd oonn bbuussyy

oorr

nnoo aannsswweerr

To forward calls to another number (when your line is busy or you are away):

(1) Dial the code for the

""FFoorrwwaarrdd oonn bbuussyy oorr nnoo aannsswweerr""

feature, or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

BByyNNooAA>>

(2) Then, following the prompts, dial the number to which calls are to be

forwarded. The display will confirm that forwarding has been programmed.

(3)

Note: If your system permits, you may be able to forward calls to an external number.

FFoorrwwaarrddiinngg yyoouurr ccaallllss ffrroomm aa ddiiffffeerreenntt tteerrmmiinnaall ((RReemmoottee FFoorrwwaarrdd))

The forwarding feature allows you to have your calls answered at other terminals

or by voice mail system, and depends upon your system configuration. Your station

display and the voice guide indicate if calls are being forwarded.

END

ByNoAn

AA BB SS EE NN CC EE

FFoorrwwaarrddiinngg yyoouurr ccaallllss ffrroomm tthhee tteerrmmiinnaall yyoouu aarree oonn ((FFoollllooww mmee))

If you are temporarily in another room, you may want your calls to be forwarded

to you at that location.

To set follow-me type forwarding (from the terminal receiving the transfer):

(1) Enter the

""FFoorrwwaarrddiinngg ((RReemmoottee))""

feature code (see

TTaabbllee ooff CCooddeess

), or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

RReemmFFwwdd

(2) Per the prompts, enter your own terminal number.

(3)

FFoorrwwaarrddiinngg ccaallllss ffrroomm aannyy tteerrmmiinnaall wwiitthhiinn tthhee ccoommppaannyy

If you wish to forward calls from one terminal to another terminal, you can activate

the feature from the destination terminal (or from a third terminal):

To set remote forwarding (from any terminal to any terminal -

if feature has been enabled in your configuration):

(1) Enter the

""FFoorrwwaarrddiinngg ((RReemmoottee))""

feature code (see

TTaabbllee ooff CCooddeess

), or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

RReemmFFwwdd

(2) Per the prompts, dial the number receiving the transferred calls (destination).

(3) Enter the terminal number to be forwarded (your own or a third partys).

(4)

END

RemFwd

END

RemFwd

FFoorrwwaarrddiinngg ccaallllss ttoo aa rreeccoorrddeedd mmeessssaaggee ((vvooiiccee mmaaiill))::

To forward calls to voice mail:

(1) Dial the code for the type of forwarding that you need, or

Press the key programmed for the type of forwarding desired, or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply forwarding.

(2) Dial the number of your company's voice mail system.

(3) .

CCaanncceelliinngg ffoorrwwaarrddiinngg

You can cancel forwarding from your own terminal, from the terminal receiving your

forwarded calls, or from any other terminal in the system.

Note: Whenever you program new forwarding, previous forwards are canceled.

To cancel forwarding (from your own terminal):

(1) Dial the code for the

""FFoorrwwaarrddiinngg -- CCaanncceell""

feature, or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

FFwwddOOffff

Your display will confirm that forwarding is canceled.

(2) .

END

FwdOff

END

AA BB SS EE NN CC EE

To cancel forwarding (from the internal terminal that is receiving your forwarding):

(1) Dial the code for the

""FFoorrwwaarrddiinngg ((RReemmoottee)) -- ccaanncceell""

feature, or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

RRmmFFddOOff

(2) Then dial your extension number (i.e., the terminal that is to be forwarded).

(3) .

To cancel forwarding (from any other terminal within the company)

(1) Dial the code for the

""FFoorrwwaarrddiinngg ((RReemmoottee)) -- ccaanncceell""

feature, or

Access to the list of features

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

RRFFwwddOOff

(2) Then dial the number of the terminal that was being forwarded

(3) .

SSeelleeccttiivvee ffoorrwwaarrddiinngg

Multi-line terminals can be configured with a primary number and one or more

secondary numbers. Calls to your primary number and to your secondary numbers

can be forwarded to different terminals:

To arrange Selective forwarding:

(1) Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply forwarding.

The system then offers forwarding of your main number, your secondary

END

RFwdOf

END

numbers, or all of your numbers.

(2) Select the appropriate option, and

(3) Dial the number that is to receive the forwarding.

(4)

Note: Availability of this feature depends upon your system configuration.

CChheecckkiinngg mmeessssaaggeess

When and the green LED are flashing, you have messages waiting.

to display the total number of message waiting for you.

AAcccceessssiinngg aanndd aannsswweerriinngg ccaallllbbaacckk rreeqquueessttss

When green LED are flashing, you have messages (or callbacks)

waiting:

To answer callback requests:

(1) to display the first person to be called back.

(2) Call them: or

Store the message for later: or

Go to the next message:

Save

CallBk

Apply

END

AA BB SS EE NN CC EE

If the previous message has not being stored in memory, it will be deleted.

Note: The callback request is deleted even if the caller does not answer.

You can protect access to your messages by using your personal code.

LLeeaavviinngg aa tteexxtt mmeessssaaggee ((II aamm aawwaayy)) ffoorr iinntteerrnnaall ccaalllleerrss

You can leave text message (called an "Apology") on your terminal. This message

will be displayed on the terminal of anyone who calls you.

To leave an apology at your terminal:

(1) then

(2) and select a a message.

(3)

The display screen will offer you a choice of messages. Select your message as

described in the chapter

YYoouurr CCaallllss

, in the section entitled:

""SSeennddiinngg aa tteexxtt mmeessssaaggee

ttoo aann iinntteerrnnaall ppaarrttyy..""

Pre-written apology messages:

1. In a meeting - do not disturb

2. Outside meeting

3. Call the attendant

4. Back in a minute

5. Call back tomorrow

Text

END

6. Call

***

(*)

7. In a meeting, room **(*)

8. Call

***

(*)

9. Away, back on **/**(*)

10. On vacation till **/**(*)

11. Out - back at **/**(*)

Note: (*) Complete these messages using the keypad.

Your display will show that an apology message is in operation. Your callers will

be informed on their screens, and can read the message by using

""SSccrroollll..""

To cancel the apology message at your terminal:

(1) then

(2) and

(3)

RReeaaddiinngg iinntteerrnnaall tteexxtt mmeessssaaggeess lleefftt iinn yyoouurr aabbsseennccee

When and the green LED are flashing, you have messages (or callbacks)

waiting:

To answer text messages:

(1) - the display will tell you how many messages are waiting.

Deact

Txt>Of

Text

END

AA BB SS EE NN CC EE

(2) and

The first line will give you the person's name, and the date and time of the message.

The second line gives you a set of options, which allow you to:

 Save : store received messages in memory

 Scroll : display the messages

 Answer : to answer with a text message

 Next : go on to the next message

 Callback : telephone the author of the message

 Back : to return to the prior message

Note: Any message you do not store will be deleted once you go on to the next message,

or once you leave Message mode.

RReevviieewwiinngg tthhee lliisstt ooff iinntteerrnnaall ccaallllss

When you are away, (up to 10) internal calls to your station will be listed. The

icon indicates if there are messages for you (or calls on the list).

To review the list of internal calls:

(1) - to display the number of calls made to your station.

(2) - to review the list:

The first line will give you the person's number, and the date and time of the call.

NotAns

Read

Text

The second line gives you a set of options, including:

 Save: To store received messages (or callbacks) in memory.

(See the section

RReeaaddiinngg mmeessssaaggeess lleefftt iinn yyoouurr aabbsseennccee

)

CChheecckkiinngg vvooiiccee mmaaiill mmeessssaaggeess

When and the green LED are flashing, you have messages waiting.

then

and follow the voice guide instructions.

LLoocckkiinngg yyoouurr tteerrmmiinnaall

This feature prevents any calls from being made at your terminal, and any changes

from being made to its programming.

To lock your terminal:

Enter the

""LLoocckk""

feature code, or or

Access the service feature group

""LLoocckk//DDNNDD""

to apply

LLoocckk

To unlock your terminal:

Enter the

""LLoocckk""

feature code, then enter your password

FFoorrwwaarrddiinngg yyoouurr ccaallllss ttoo yyoouurr ppeerrssoonnaall ppaaggeerr

This enables people to page you if you are within range of your internal paging

system.

Lock

Voice

AA BB SS EE NN CC EE

To forward calls to your pager:

(1) Enter the desired forwarding feature code (see Table of Codes), or

Access the service feature group

""FFoorrwwaarrddiinngg sseerrvviicceess""

to apply

FFrrwwaarrdd

(2) Enter the number of your portable beeper.

The display screen will acknowledge your station status.

Option note: integration of a paging solution and a paging access arrangement depend

upon the configuration of your system.

RReeppllyyiinngg wwhheenn yyoouurr ppeerrssoonnaall ppaaggeerr ssoouunnddss

If you receive a page and are still in the building, you can reply to it from any

company phone:

To reply to a page on your beeper:

(1) Dial the code for the

""PPaaggiinngg rreeppllyy""

feature, or

or:

Access the feature group

""PPaaggiinngg sseerrvviicceess""

to apply

PPaaggiinngg

(2) Dial your own terminal number - you will be connected to the person who

paged you.

Option note: integration of a paging solution and a paging access arrangement depend

upon the configuration of your system.

Paging

FORWARD

CCaalllliinngg bbaacckk tthhee llaasstt iinntteerrnnaall ccaalllleerr wwhhoossee ccaallll wweenntt uunnaannsswweerreedd

You can call the last internal caller back, even without knowing who it was.

Lift the handset.

(1) Dial the code for the

""LLaasstt ccaalllleerr ccaallll bbaacckk""

feature, or

Access the service feature group

""CCoonnssuullttaattiioonn && CCaallllbbaacckkss""

to apply

LLaassttCCaa

The last caller's identity will be displayed.

(2)

RReevviieewwiinngg tthhee lloogg ooff eexxtteerrnnaall ccaallllss

When you are away, identified calls (up to 16) received from outside lines will be

logged. The icon indicates if there are calls on the log.

To review the log of external calls:

(1) - the display will show how many calls have were made to you.

(2) - to review the list:

The first line gives you the person's name, and the date and time of the message.

The second line gives you a set of options, including:

 Save: To store received messages (or callbacks) in memory.

(See the section

RReeaaddiinngg mmeessssaaggeess lleefftt iinn yyoouurr aabbsseennccee

)

NotAns

CALL LOG

LastCa

Callbk

GGLLOOSSSSAARRYY

BBAARRGGEE--IINN

Feature that enables a station to intrude into a conversation already in progress between two other

parties (at least one of whom is internal).

BBRROOKKEERR CCAALLLL

Feature which allows you to conduct two conversations at the same time, switching from one to

the other, as needed.

CCAALLLL PPIICCKKUUPP

Feature which allows you to pick up a call coming into a different terminal within the same call

pickup group.

CCOONNFFEERREENNCCEE CCAALLLL

Feature which allows you to speak with two parties at the same time.

DDTTMMFF DDIIAALLIINNGG

Acronym for: Dual Tone Multi-Frequency dialing. DTMF (Tone) dialing transmits audible codes

over the telephone line, allowing the caller to operate equipment or systems (e.g., bank,

automated attendant, remote-operated answering machine, etc.) by telephone.

HHOOLLDD

Feature which allows you to have a party wait while you perform a second operation, and then

return to the call at the same station.

HHUUNNTT GGRROOUUPP

Set of terminals configured so that incoming calls can be answered by the next available terminal

in the hunt group sequence. A hunt group may be assigned a specific number in the directory or

phone book.

IINNTTEERRPPHHOONNEE MMOODDEE

Activated by pressing the MUTE key, Interphone mode allows you to answer incoming internal

calls immediately, without having to lift the handset.

IISSDDNN

Integrated Services Digital Network.

LLEEDD

Acronym for: Light Emitting Diode

LLIINNEE KKEEYY

Key (button) which provides access to a station line.

MMAANNAAGGEERR//AASSSSIISSTTAANNTT

The range of enhanced services such as screening, forwarding, etc., available between a station

used by a manager and assistant, etc.

MMUULLTTII--LLIINNEE TTEERRMMIINNAALL

A telephone terminal which has two or more line keys.

NNIIGGHHTT SSEERRVVIICCEE

Feature used after hours or when the attendant is away, which allows incoming calls to be

answered from any terminal.

PPAARRKKIINNGG

Feature which allows a call to be placed on a specific type of hold, and to be retrieved on another

terminal in the system.

PPEERRSSOONNAALL CCOODDEE ((PPAASSSSWWOORRDD))

Code which acts as a password to control access to programming features and for locking your

terminal. (default: 0000).

PPEERRSSOONNAALL DDIIRREECCTTOORRYY

Directory containing the Speed Dialing telephone numbers for a specific terminal.

PPIICCKKUUPP GGRROOUUPP

Set of terminals configured to allow group members to pick up call coming into a different terminal

within the group, at their own station.

SSCCHHEEDDUULLEEDD CCOONNFFEERREENNCCEE

Telephone conference consisting of as many as 29 (internal and external) parties, held at a pre-

arranged time, with controlled access via a multi-digit code.

SSCCRREEEENNIINNGG

Feature available to a manager/assistant pair, allowing calls to the manager to be intercepted

by one or more assistants.

SSIINNGGLLEE--LLIINNEE TTEERRMMIINNAALL

Telephone which has one only line available (no line keys).

SSYYSSTTEEMM DDIIRREECCTTOORRYY

Directory containing the Speed Dialing numbers available to terminals attached to your system.

TTRRAANNSSFFEERR

Feature which allows you to pass a call to another user within your system.

IINNDDEEXX

account codes, 52

answering a call, 20

answering a night service bell, 27

answering other calls during a conversation, 20

apology message, 63

appointment reminder, 48

associate number, changing, 48

associate, calling, 20

attendant, calling, 19

Barge-in, 29

Barge-in, privacy/protection against, 29

Broker calls, 22

call announce, 30

call pickup (in your call pickup group), 23

call pickup (not in your call pickup group),23

callback, requesting, 26

Callback requests, answering, 62

calling - using a programmed key, 24

calling - using your personal directory, 23

calling a 2nd person, 19

calling a number - using the system directory, 28

calling a party through the station speaker, 30

calling back the last internal caller you missed, 68

Camp-on, 26

cancel forwarding from another terminal, 61

cancel forwarding from the receiving terminal, 61

cancel forwarding from your terminal, 60

Canceling Forwarding, 60

Common hold, 32

Compliance, 76

Conference call - two other people, 24

conference, entering a scheduled, 27

conferencing, transferring a caller into a, 28

Consultation Call (Calling a 2nd person), 19

contacting a party whose calls are being forwarded

or blocked, 29

corrections, 45

cost, last external call, 52

customer account codes, 57

Dial By Name, 35

display adjustment, 47

display language, choosing, 43

Do Not Disturb, 49

entry corrections, 45

equipment, care of, 76

external call, 18

external calls (log), 68

feature groups, 39

Forward on busy or no answer, 58

Forward on no answer, 57

Forwarding calls from any terminal, 59

Forwarding calls to voice mail, 60

Forwarding calls to another number

(Forwarding - immediate), 56

Forwarding calls when you are busy, 50

Forwarding your calls from a different terminal

(Remote Forward), 58

Forwarding your calls from the terminal you are on

(Follow Me), 59

Forwarding your calls to your personal pager, 66

Forwarding, selective, 61

GLOSSARY, 69

Group 1: Forwarding Services, 40

Group 2: Locking/DND, 40

Group 3: Call Pickup Services, 41

Group 4: Associate Services, 41

Group 5: Check / Callbacks, 41

Group 6: Appointment Reminder, 41

Group 7: Voice Mail Services, 42

Group 8: Additional Services, 42

Group 9: Paging Services, 42

Group 10: Transparency, 42

handset volume, 46

Hands-free, 44

Hold, 22

hunt group, returning to, 32

hunt group, temporarily leaving, 31

Hunt Groups, 31

Identifying the terminal you are on, 48

identity, hiding, 51

identity, hiding a caller's, 52

intercom list, modifying, 31

Interphone mode and Hands-free, 30

internal call, 18

internal calls (list), 65

language display, 43

locking, 66

losing a call on hold, 22

messages left in your absence, 64

messages, checking, 62

messages, retrieving recorded, 66

microphone (mute), 46

Overflowing calls to an associate number, 56

pager, calling, 34

pager, replying to, 67

Parking a call, 25

personal code, 43

personal directory 44

Personalizing your Advanced terminal, 38

Picking up calls ringing at another terminal, 23

Private external calling, 53

Programming station or display keys, 39

Redial, 46

reminder call, 48

ringer (melody and volume), 46

saving a number, to call it later, 51

station speaker, 45

station speaker volume, 45

switching between calls (Broker Calls), 22

text message (at beginning of call), 34

text message to an external party, 34

text message to an internal party, 33

transferring a call, 21

voice message, direct, 35

voice mail messages, 66

CCaarree ooff eeqquuiippmmeenntt::

Caution: never allow the telephone equipment to become wet. You may however, use

a damp cloth to gently clean the telephone.

Never use solvents on the telephone equipment, as they may damage the surfaces of

your telephone set. Never spray cleaning products of any kind on or into your set.

CCoommpplliiaannccee//RReegguullaattiioonnss::

This device complies with Part 68, FCC Rules.

FCC Registration Number: 2DH FRC - 34608 - PF - E

Ringer Equivalence: 0.6B

HAC

This device complies with Part 15, of the FCC Rules. Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may cause

undesirable operation.

This terminal has been designed for connection to an Alcatel OmniPCX 4400.

in whole or in part without the express written permission of Alcatel Internetworking, Inc.

AlcatelÒ and the Alcatel logo are registered trademarks of Alcatel. OmniPCXÔ and REFLEXESÔ are

trademarks of ALCATEL.

The functionality described in this manual is subject to change without notice.

3AK 19520 USAB Ed.01

Alcatel-lucent ADVANCED REFLEXES, 4035 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual