Aastra Telecom Pro 160 User Manual

Download

41-001190-01

Revision 00

AastraLink 160

Release 1.1

May 2008

AastraLink Pro 160

Administrator Guide

*Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through The Open Group. Asterisk is a registered trademark of Digium, Inc. Linux is a registered trademark of Linus Torvalds. All other third-party trademarks (and registered trademarks) are the property of their respective owners.

© 2008 Aastra Technologies, Limited. All rights reserved. Information in this document is subject to change without notice. Aastra Technologies, Limited assumes no responsibility for any errors that may appear in this document.

Published in the USA

About This Guide

Introduction

This guide provides information about the AastraLink Pro 160, and is intended for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit.

The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Private Branch Exchange (PBX) software. You can use the AastraLink Pro 160 in small to medium Business, and Enterprise environments.

Preface

Other Documentation

The AastraLink Pro 160 documentation set also includes:

• AastraLink Pro 160 Quick Start Administrator’s Guide - contains AastraLink Pro 160 installation and setup instructions. Describes how to install and register the Administrator IP phone, as well as instructions for how to access the AastraLink Web UI.

• AastraLink Pro 160 Quick Start User’s Guide - Describes how to initially install user IP phones on your network, and how to register user IP phones with the AastraLink device.

• AastraLink Pro 160 IP Phone User’s Guide - Designed for an Aastra IP phone end-user. Explains how to use the IP phone UI, or the AastraLink Web UI, to operate your IP phone on an AastraLink IP phone network.

41-001190-01 Rel. 1.1, Rev. 00 vii

AastraLink Pro 160 Administrator Guide

About This Guide

Chapters in This Guide

This guide contains the following chapters:

For Go to

Overview information about the AastraLink Pro 160 Chapter 1

Instructions on using the AastraLink Web UI Chapter 2

Instructions on configuring IP phone user profiles Chapter 3

Instructions on configuring network/system parameters Chapter 4

Instructions on maintaining the AastraLink Pro 160 Chapter 5

FAQs about the AastraLink Pro 160 Chapter 6

Troubleshooting solutions Chapter 7

Remote office configuration of the IP Phone (Phone-side) Appendix A

Remote office configuration of the AastraLink Pro 160 (Server-side) Appendix B

viii 41-001190-01 Rel. 1.1, Rev. 00

Chapter 1 Getting Started

What Does the AastraLink Pro 160 Do? .........................................................................1-2

How Do I Set Up My AastraLink Network? .....................................................................1-5.

Required Tasks ........................................................................................................1-6.

Optional Tasks ..........................................................................................................1-6.

What Does the AastraLink Web UI Allow Me To Do? .....................................................1-7.

Can I Still Use the Phone UI? .........................................................................................1-7.

AastraLink Pro 160 Emergency Call Support .................................................................1-9.

Lifeline Phone ..........................................................................................................1-9.

Emergency Call Priority ............................................................................................1-9.

Emergency Call Support Important Notes ..............................................................1-10.

AastraLink Pro 160 Hardware and Software ................................................................ 1-11.

Hardware Requirements ........................................................................................ 1-11.

Software Requirements ..........................................................................................1-13.

Users and Privileges ..............................................................................................1-13.

Reference Documentation ............................................................................................1-14.

Chapter 2 Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI ..................................................................................2-2

Using Your Web Browser to Access the AastraLink Web UI ....................................2-2.

Using Windows Explorer to Access the AastraLink Web UI ....................................2-4.

Administrator Menu Options .....................................................................................2-6.

My Phone ............................................................................................................... 2-11.

Home Menu ..................................................................................................... 2-11

Missed Calls and New Voicemails ................................................................... 2-12

Call Settings ....................................................................................................2-12

Call List ............................................................................................................2-19

41-001190-01, Rel. 1.1, Rev. 00 iii

AastraLink Pro 160 Administrator Guide

Voicemail Menu ...............................................................................................2-20

Directory Menu ................................................................................................2-21

Softkey Menu (Administrator Phone) ...............................................................2-22

Preferences Menu ...........................................................................................2-28

My Profile .........................................................................................................2-28

Voicemail .........................................................................................................2-30

Change Password ........................................................................................... 2-32

Users ......................................................................................................................2-33

User List Menu ................................................................................................2-33

Groups Menu ................................................................................................... 2-33

Default Softkeys Menu (User Phone) ..............................................................2-33

Reference ........................................................................................................ 2-33

Configuration ..........................................................................................................2-34

System Menu ...................................................................................................2-34

Network Menu .................................................................................................2-34

Dial Plan Menu ................................................................................................2-34

VoIP Menu .......................................................................................................2-35

Auto-Attendant Menu ....................................................................................... 2-35

Reference ........................................................................................................ 2-35

Maintenance ...........................................................................................................2-36

Current Status Menu ........................................................................................2-36

Call Records Menu ..........................................................................................2-36

Backup & Restore Menu ..................................................................................2-37

Update Menu ...................................................................................................2-37

Support Menu ..................................................................................................2-37

Reference ........................................................................................................ 2-37

Chapter 3 Configuring Aastra IP Phone Profiles

Accessing the Users Menu .............................................................................................3-3

Managing IP Phone Users ..............................................................................................3-4.

Adding User Profiles and Phones ............................................................................3-5.

Editing User Profiles ...............................................................................................3-10.

Reference ........................................................................................................ 3-10

Deleting User Profiles ............................................................................................3-13

iv 41-001190-01 Rel. 1.1, Rev. 00

Configuring User Groups ..............................................................................................3-15.

User Groups ...........................................................................................................3-15.

Dial Plan for User Groups ................................................................................ 3-15

Virtual Extension Numbers ..............................................................................3-16

Creating Rules for User Groups ......................................................................3-17

Ring Tone Patterns .......................................................................................... 3-18

Example of a User Group ................................................................................ 3-20

Adding a User Group .............................................................................................3-21

Editing a User Group ..............................................................................................3-23.

Deleting a User Group ...........................................................................................3-24.

Default Softkeys (Users Menu) .....................................................................................3-25.

Using the Default Softkeys Menu (User Phone) ....................................................3-26.

Softkey Types (User Phone) ..................................................................................3-27.

Call Settings Softkeys (User Phone) ...............................................................3-28

Application Softkeys (User Phone) ..................................................................3-31

Adding a Default Softkey (User Phone) .................................................................3-33

Editing a Default Softkey (User Phone) .................................................................3-33.

Deleting a Default Softkey (User Phone) ...............................................................3-34.

Softkeys for Expansion Modules (User Phone) .....................................................3-35.

Restoring Default Softkeys Back to Factory Settings .............................................3-36.

Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters

Accessing the Configuration Menu .................................................................................4-3

Configuring System Settings ..........................................................................................4-4.

Specifying Regional Settings ...................................................................................4-4.

Specifying the Date and Time ..................................................................................4-8.

Configuring the Music On Hold Option .....................................................................4-9.

Configuring Push Button Trigger Input or Relay Output .........................................4-10.

Configuring Visual Voicemail Settings ....................................................................4-13.

Configuring Network Settings .......................................................................................4-15.

Editing Local Network Settings ..............................................................................4-16.

Editing Local Service Settings ................................................................................4-19.

Configuring Remote Office Support .................................................................4-24

41-001190-01, Rel. 1.1, Rev. 00 v

AastraLink Pro 160 Administrator Guide

Editing External Services Settings .........................................................................4-27

Send Test Email ............................................................................................... 4-30

Configuring Dial Plan Settings ......................................................................................4-31

Local Dial Plan .......................................................................................................4-32.

Star Codes .............................................................................................................4-33.

Specifying Dial Plan Settings .................................................................................4-33.

Configuring Overhead Paging ................................................................................4-35.

Configuring an Emergency Dial Plan .....................................................................4-36.

Configuring Barred Numbers .................................................................................4-37.

Adding a Barred Number .................................................................................4-38

Deleting a Barred Number ...............................................................................4-38

Configuring Private Lines .......................................................................................4-39

Configuring Incoming Private Lines .................................................................4-39

Configuring Outgoing Private Lines .................................................................4-40

Configuring Abbreviations ......................................................................................4-41

Examples of Abbreviated Number Configurations ........................................... 4-42

Configuring Abbreviated Numbers .................................................................. 4-44

Editing Abbreviated Numbers ..........................................................................4-45

Deleting Abbreviated Numbers ........................................................................4-46

Configuring VoIP Settings .............................................................................................4-47

SIP Trunking ..........................................................................................................4-48.

Incoming SIP trunk calls ..................................................................................4-48

Outgoing SIP trunk calls ..................................................................................4-49

Adding a SIP Trunk ..........................................................................................4-52

Clearing a SIP Trunk .......................................................................................4-53

SIP Direct Inward Dialing (DID) ..............................................................................4-55

Adding a SIP DID ............................................................................................4-56

Deleting a SIP DID ..........................................................................................4-56

AastraLink Trunking ...............................................................................................4-58

Configuration Parameters ................................................................................4-59

Configuration Guidelines ................................................................................. 4-59

AastraLink Trunking Example .......................................................................... 4-60

vi 41-001190-01 Rel. 1.1, Rev. 00

Configuring Auto-Attendant ..........................................................................................4-66.

How Auto-Attendant Works ....................................................................................4-67.

Settings for the Auto-Attendant ..............................................................................4-68.

Configuring Settings for the Auto-Attendant ....................................................4-69

Schedule for the Auto-Attendant ............................................................................4-75

Holidays for the Auto-Attendant .............................................................................4-79.

Adding a Holiday to the Auto-Attendant ..........................................................4-80

Deleting a Holiday from the Auto-Attendant ....................................................4-81

Custom Recordings ................................................................................................4-82

Configuring Audio Settings (Tuning Wizard) .................................................................4-84.

Using the AastraLink Audio Tuning Wizard ............................................................4-85.

Chapter 5 Maintaining the AastraLink Pro 160

Accessing the Maintenance Menu ..................................................................................5-3

Viewing the Current System Status ................................................................................5-4.

Managing Call Detail Records (CDR reports) .................................................................5-5.

Sorting CDR Columns ..............................................................................................5-6.

Viewing Call Detail Records .....................................................................................5-8.

Downloading CDR Reports ......................................................................................5-8.

Performing AastraLink Backup and Restore Tasks ........................................................5-9.

Backup and Restore Guidelines .............................................................................5-10.

Backing Up AastraLink System Software ...............................................................5-11.

Restoring the AastraLink Configuration Database and Voicemail ..........................5-12.

Updating AastraLink System Software .........................................................................5-13.

Automatic Updates .................................................................................................5-14.

Manual Updates .....................................................................................................5-16.

Support Information ......................................................................................................5-19.

Send Email to Aastra Support with Debug Reports ...............................................5-19.

Send General Email to Aastra Support ..................................................................5-22.

41-001190-01, Rel. 1.1, Rev. 00 vii

Chapter 6 AastraLink FAQs

How Does Network Addressing Work? ..........................................................................6-2

How Does IP Phone Auto-Configuration Work? .............................................................6-2.

What is the Difference Between the Administrator Phone and User Phones? ...............6-3.

Do I Ever Need to Re-Register IP Phones? ...................................................................6-3.

Can I Access My IP Phone Network From a Remote Office? ........................................6-3.

How Do I Assign An IP Phone To A Different User? ......................................................6-4.

What Are Softkeys and How Do They Work? .................................................................6-4.

What are Expansion Modules? ................................................................................6-6.

How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? .........................6-8.

Why Do My IP Phone Screens Look Different? ..............................................................6-9.

Why Does The Web UI Occasionally Time-out? ............................................................6-9.

How Do I Maximize System Performance? ....................................................................6-9.

Does This Guide Describe How To Operate My IP Phone? .........................................6-10.

Chapter 7 Troubleshooting Solutions

Monitoring the AastraLink Status LED ............................................................................7-3

Rebooting the AastraLink ...............................................................................................7-4.

Rebooting Using the Web UI ....................................................................................7-4.

Rebooting Using the Reset Switch (Hard Reboot) ...................................................7-5.

Restoring AastraLink Factory Default Settings ...............................................................7-6.

What Happens if I Restore Factory Default Settings? ..............................................7-6.

Using the Reset Switch to Restore Factory Default Settings ...................................7-6.

What To Do After Restoring Factory Default Settings ..............................................7-7.

Reinstalling System Software Using

Recovery Mode ............................................................................................................7-10

Automatic Recovery Mode .....................................................................................7-10.

Manual Recovery Mode ......................................................................................... 7-11.

Using The AastraLink Recovery Mode UI ..............................................................7-12.

Obtaining the IP Address of Your AastraLink Pro 160 .....................................7-12

Reprogramming the CompactFlash Card ........................................................ 7-15

Reprogramming the Onboard Flash ................................................................7-20

Uploading the .abf File to the CompactFlash ...................................................7-22

Using AastraLink System and Phone Log Files ...........................................................7-23

Appendix A Remote Office Configuration of the IP Phone (Phone-Side)

Preparing To Deploy Remote User Phones ................................................................... A-2

Registering IP Phones At the Central Site ..................................................................... A-4.

Connecting To The IP Phone Network From a Remote Office ...................................... A-7.

Configuring Port Information ................................................................................. A-10.

Reinstalling Aastra IP Phones at the Central Site ....................................................... A-13.

Appendix B Remote Office Configuration of the AastraLink Pro 160 (Server-Side)

Remote Office Configuration of the

AastraLink Pro 160 ........................................................................................................ B-2

Description .............................................................................................................. B-2.

Network Diagram for Remote Phone Setup ............................................................ B-2.

Configuring the AastraLink Pro 160 for Remote Office Setup ................................. B-4.

1. UPnP Configuration ...................................................................................... B-4

2. Phone Configuration ..................................................................................... B-6

3. Remote Phone Installation ........................................................................... B-7

AastraLink Pro 160 Manual Remote Office Configuration Example ....................... B-9

41-001190-01, Rel. 1.1, Rev. 00 ix

Overview

Getting Started

Overview

Chapter 1

Getting Started

Congratulations!! You have purchased a highly functional, cost-effective,

easy-to-use AastraLink Pro 160 for use in your Enterprise network.

The AastraLink Pro 160 is Linux-based hardware that hosts the Asterisk open source Private Branch Exchange (PBX) software. The AastraLink Pro 160 acts as a private telephone network (or PBX) within an enterprise. Users of the AastraLink Pro 160 can direct dial internal extensions via the Voice over IP (VoIP) network. They can also share a number of outside lines for making telephone calls external to the AastraLink Pro 160.

The AastraLink Pro 160 is easy to install and operate, and provides a comprehensive set of security features you would expect from a state-of-the-art PBX.

The AastraLink Pro 160 is compatible with these Aastra IP phones:

• 9143i, 9480i, 9480i CT SIP IP Phones

• 5i Series SIP IP Phones: 51i, 53i, 55i, 57i, 57i CT, 536M, and 560M.

41-001190-01 Rel. 1.1, Rev. 00 1-1

AastraLink Pro 160 Administrator Guide

What Does the AastraLink Pro 160 Do?

The AastraLink Pro 160 provides full PBX functionality, including:

• Local SIP extensions, remote SIP users, SIP trunking

• Flexible voicemail with visual voicemail menus

• Operator console

• Custom announcements

— Auto-attendant (AA) with day/night/holiday scheduling with

customizable Open and Closed Greetings, Main Menu prompts, Key Announcements, and Language Greetings (English, French, Spanish).

• Interactive Voice Response (IVR) with directory number and name dialing, and ability to disable the dial-by-name feature

• 3-way conference calls (3WC)

• Busy lamp field monitoring (BLF)

• Flexible call forwarding (CFB, CFNA, CFA)

• Find-me, Follow-me (FMFM)

• Call Park

• Call/user groups with user group overflow feature and group member email notifications of new group voicemails

• Remote call pickup

• Barred numbers

• Abbreviated Numbers and Shortcut Dialing

• Custom speed-dial

• User-configurable ring tones and Administrator-configurable distinctive ring

• Up to 6 Foreign Exchange Office (FXO) ports for connection to analogue public telephone lines (PSTN). Each FXO is equipped with on-hook CallerID detection and full G.168 echo cancellation. Also provides far-end FXO disconnect supervision.

• Universal Plug-and-Play (UPnP) integration for easy setup of gateway/router and local network discovery from Microsoft Windows PCs.

1-2 41-001190-01 Rel. 1.1, Rev. 00

Getting Started

What Does the AastraLink Pro 160 Do?

Additional AastraLink Pro 160 features/functionality includes:

• Ability to generate call detail records (CDRs) for external billing applications.

• Ability to store calling line ID (CLID) and calling name ID (CNID) in the missed calls and callers list.

• Ability to network multiple AastraLink Pro 160 platforms across a LAN/ WAN (identified by an IP address, public Internet name, or domain name service (DNS)).

• Provides a local dialing plan and the ability to define user dialing restrictions.

• Provides multiple simultaneous SIP trunk support for incoming SIP trunks.

• Offers “music on hold” feature that supports playing analog from an external input source, or digital from an uploaded .wav file.

• Provides an overhead paging port for connection to an amplifier.

• Provides a dedicated Foreign Exchange Station (FXS) port for connection to a FAX machine.

• Provides a dedicated FXS port for connection to an emergency analog phone in case of power failure.

• Provides an input/output (I/O) port for relay output (activated by dialing an internal directory number (DIRN)).

• Provides an input connection that can trigger an event notification on the AastraLink Pro 160. A triggered event can be sent as an email, Extensible Markup Language (XML) message sent to the phone UI, or as a recorded prompt for voice notification.

• System-wide SIP paging to all registered phones

• Provides easy configuration using an administrator Web interface (Web UI).

• Ability to add multiple phones from a pre-defined User list (.csv file) via a bulk-update mechanism

• Support of inbound Direct Inward Dialing (DID) for SIP trunks (allows bypass of IVR menus)

• Provides email notification to Administrator when a remote user attempts access to the AastraLink Pro 160.

• Ability for the Administrator to backup/restore the AastraLink Pro 160 platform using a Backup file (.abf file).

41-001190-01 Rel. 1.1, Rev. 00 1-3

AastraLink Pro 160 Administrator Guide

What Does the AastraLink Pro 160 Do?

• Ability for the Administrator to reboot multiple phones via the Web UI.

• Display of AastraLink Pro 160 status from Web UI during boot/reboot.

• Ability for Administrator to email AastraLink status and system config/debug information to Aastra Support.

1-4 41-001190-01 Rel. 1.1, Rev. 00

How Do I Set Up My AastraLink Network?

This section describes what you need to do to set up your AastraLink network. It describes required tasks, as well as optional tasks.

The figure below shows a typical AastraLink Pro 160 network. An AastraLink network is comprised of an AastraLink Pro 160, and the Aastra IP phones that are registered with it.

SIP Service

Getting Started

Small Home Office

Router

Public Telephone Network

AastraLink Pro 160

Provider

Internet

CFCF

AastraLink Pro 160

CFCF

Router

Office 2

Router

LAN

Office 1

Figure 1-1. Sample AastraLink Pro 160 Network

41-001190-01 Rel. 1.1, Rev. 00 1-5

AastraLink Pro 160 Administrator Guide

How Do I Set Up My AastraLink Network?

Required Tasks

Setting up your AastraLink network is a three-step process as described below. Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your network are fully operational, handling calls and processing data.

Step Action Refer To

1 Connect the AastraLink Pro 160 to your network (Administrator

task.)

2 Install and register an administrator IP phone with the AastraLink

Pro 160 device. (Administrator task.)

• The first phone you register on a newly installed AastraLink Pro 160 is automatically configured as the Administrator phone, and is assigned as the Operator.

3 As administrator, you can configure and manage the phones and

the AastraLink Pro 160 device on your network (including reassigning User/Admin/Operator privileges).

4 Install and register user IP phones with the AastraLink Pro 160

device. (Administrator or User task.)

• Enter the name/password for the user during IP phone initialization.

• The AastraLInk automatically assigns the next free extension to the new phone.

Optional Tasks

To customize your AastraLink network use the instructions described in this AastraLink Pro 160 Administrator Guide to:

• (Administrator’s Phone) Configure call settings and view/delete call lists, view/delete voicemails, define additional softkeys, add directory contacts, modify user profiles, configure voicemail, or change your Administrator password.

• (User Phones) View/add User phones, reboot User phones, upload pre-specified User list (from .csv file), specify user groups, define additional softkeys on User phones in your network.

• View and configure AastraLink system settings, network settings, dial plan settings, VoIP settings, and/or Auto-Attendant settings.

Quick Start Administrator’s Guide

See “Users and Privileges” on

page 1-13

QuickStart User’s Guide

• Perform maintenance, backup, and upgrade procedures.

• Register remote user phones.

1-6 41-001190-01 Rel. 1.1, Rev. 00

Getting Started

What Does the AastraLink Web UI Allow Me To Do?

As administrator, you can use the AastraLink Pro 160 Web UI to:

• Configure and manage your own phone (make calls, handle calls, and enable features).

• Configure and manage the IP phones on the AastraLink network (define user profiles, configure default softkeys, manage phone directories, etc.).

• Configure, manage, and maintain the AastraLink Pro 160 device.

As an IP phone user, you can use the AastraLink Pro 160 Web UI to:

• Manage and configure your phone only.

Can I Still Use the Phone UI?

All administrative functions are done using the AastraLink Pro 160 Web UI. However, IP phone users can use either the Web UI, or the Aastra IP phone UI, to operate and configure their IP phones.

The following table shows the options available using the AastraLink Pro 160 Web UI and the Aastra IP phone UI.

Phone Option

Dial a number 

Manage your recent calls 

Manage and use your phone directory 

Configure Administrator phone softkeys 

Access From Web UI

Access from Phone UI

41-001190-01 Rel. 1.1, Rev. 00 1-7

AastraLink Pro 160 Administrator Guide

Can I Still Use the Phone UI?

Phone Option

Enable phone features

• Do Not Disturb

• Call Forwarding

• Find Me, Follow Me

Edit your Administrator preferences

• Contact Information

• Voicemail Preference

• Change Password

Set phone preferences

• Contrast Level

• Set Audio (not available for 51i)

View phone IP Address. 

View AastraLink IP Address 

View phone firmware version 

Set phone to factory default settings 

Restart phone 

Lock your phone 

Configure User profiles:

• User preferences

• Ring groups

• Default softkeys

Configure AastraLink network and system parameters

Configure Dial plan Settings 

Configure VoIP settings 

Configure Auto-attendant 

Perform AastraLink system upgrade, backups, and maintenance tasks

Access From Web UI

  



Access from Phone UI

  

 

1-8 41-001190-01 Rel. 1.1, Rev. 00

AastraLink Pro 160 Emergency Call Support

Because IP phones and data networks require power to operate, they do not provide the fail-safe emergency calling capability of a traditional analogue phone. The AastraLink Pro 160 supports emergency calling in two ways:

• Lifeline Phone

• Emergency Call Priority

These features are described in detail in the next sections.

Lifeline Phone

The FXO Line 1 and FXS Phone B ports are labelled ⎯♥⎯ on the rear of the AastraLink unit. These ports provide capability for calling emergency services (also known as E911 in North America). In the event of power failure, the AastraLink Pro 160 hardware connects these two ports directly together, so that you can make an emergency call on FXO Line 1 using an analogue phone connected to the FXS Phone B port.

Getting Started

To ensure emergency call routing is available, we recommended that:

• You connect a traditional analogue phone to FXS B at all times, labelled as the E911 Lifeline emergency phone.

• When connecting telephone lines, connect the LifeLine FXO port first.

Emergency Call Priority

When the AastraLink Pro 160 is active, and an emergency call (by default, 911 or 9911 in North America) is made from an IP phone, it is preferentially routed to any available FXO line. If all FXO lines are in use, AastraLink Pro overrides any existing non-emergency call in progress on the Lifeline FXO and routes the emergency call in its place. Emergency Call Priority Override may take up to 15 seconds for the existing call to be cleared; an announcement plays during the override operation.

You can use the Web UI to provision emergency call numbers.

41-001190-01 Rel. 1.1, Rev. 00 1-9

AastraLink Pro 160 Administrator Guide

AastraLink Pro 160 Emergency Call Support

Emergency Call Support Important Notes

Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If multiple

emergency calls are attempted, callers may receive a message stating that all circuits are busy. A call placed from a phone connected to FXS B receives the highest priority; it will not be terminated, even by another 911 call. If a 911 call is made, and the only available FXO line is already in use by a phone connected to FXS B, then the AastraLink will attempt to place the 911 call using SIP trunking.

Warning: On remote phones connected to the AastraLink Pro 160, the following emergency

related message displays: “E911 calls are not available from this phone.” Remote IP phone users should not make emergency calls using the AastraLink Pro 160, because the location information will be incorrect. E911 regulations in the United States require street address location information be transmitted to the Public Safety Answering Point (PSAP). This information is provided by the telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (FXO Line 1).

1-10 41-001190-01 Rel. 1.1, Rev. 00

AastraLink Pro 160 Hardware and Software

Hardware Requirements

Hardware Minimum requirements

AastraLink Pro 160 Includes:

• One AastraLink Pro 160 unit.

• One 12V AC power adapter and cable.

• One RJ45 Ethernet cable.

• Six RJ11 phone cables.

• One 512 MB CompactFlash memory card.

• One set of rack mounting brackets with four Phillips head screws.

• One wall mounting template, 3 plastic wall anchors, and 3 Phillips panhead screws.

• One Quick Start Administrator’s guide.

Additional Equipment required

(but not included)

At least one Aastra IP Phone. The Aastra IP phones and expansion modules supported in this release include these models:

• 9143i

• 9480i, 9480i CT

•51i

•53i

•55i

• 57i, 57i CT

• 536M, 560M

Getting Started

Note: IP Phone Model 53i supports the 536M. IP phone Models 55i, 57i, and 57i CT support the

536M and the 560M. Daisy-chained expansion modules are not recognized by the AastraLink Pro

160. The AastraLink Pro 160 supports a maximum of one expansion module per phone.

41-001190-01 Rel. 1.1, Rev. 00 1-11

AastraLink Pro 160 Administrator Guide

(Steady Green = booting. Flashing Red/Green = updating firmware Flashing Green = system ready for use)

Compact Flash Slot

12VDC 1.25A

LINE

AastraLink Pro 160 Hardware and Software

Front of AastraLink Pro 160

Front Panel

ompact Flash

Power/Status LED

Note: See “Monitoring the AastraLink Status LED” on page 7-3 for additional LED descriptions.

Back of AastraLink Pro 160

(ships installed in drive)

Back Panel

FAX

TM8DC

WAN

LAN

12V Power Adapter

RJ45 Ethernet Cable to full-duplex switch

1-12 41-001190-01 Rel. 1.1, Rev. 00

FXS-A (default for in/out FAX)

FXS-B Lifeline to Phone

(optional out FAX)

FXO Cables

Software Requirements

The following table provides the minimum software you need to use the AastraLink Pro 160 Web-based graphical user interface (Web UI).

Software Minimum requirements

Web browser A Web browser capable of Javascript, specifically

DHCP server (optional)*

*If DHCP is not available, ZeroConf is used instead. Static IP may also be provisioned after initial configuration is completed.

FTP, TFTP or HTTP server. Required only if recovery mode is used

Getting Started

AastraLink Pro 160 Hardware and Software

Internet Explorer 6 and 7, Firefox 1.5 and 2, Opera 9, and Safari 2 and 3

DHCP server providing one IP address (for example, 192.168.0.1/24)

Users and Privileges

The AastraLink Pro 160 supports two types of users: administrators and registered users, as follows:

• Administrators have access privileges to all AastraLink Pro 160 management features and functions. Administrators can manage and configure their phones, user phones, and manage and maintain the AastraLink Pro 160 device.

• Registered users can manage and configure their phones only.

You can also specify a person from either group (administrator or user) as “Operator.” The Operator has access to operator specific keys and the office voice mailbox. The administrator is also the designated Operator, by default.

41-001190-01 Rel. 1.1, Rev. 00 1-13

AastraLink Pro 160 Administrator Guide

Reference Documentation

For additional information about installing the AastraLink Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides:

• AastraLink Pro 160 Quick Start Adminstrator’s Guide

• AastraLink Pro 160 Quick Start User’s Guide

• AastraLink Pro 160 IP Phone User’s Guide

1-14 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

About this Chapter

Chapter 2

Using the AastraLink Pro 160 Web UI

About this Chapter

Introduction

This chapter describes how to use to the AastraLink Web UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network.

Topics

This chapter covers the following topics:

Topic Page

Accessing the AastraLink Web UI page 2-2

Using Your Web Browser to Access the AastraLink Web UI page 2-2

Using Windows Explorer to Access the AastraLink Web UI page 2-4

Administrator Menu Options page 2-6

My Phone page 2-11

Users page 2-33

Configuration page 2-34

Maintenance page 2-36

41-001190-01 Rel. 1.1, Rev. 00 2-1

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

This section describes how to use your web browser to access the AastraLink Pro 160 Web UI. You can login as an administrator, or as a user, as follows:

• Administrators have access privileges to all AastraLink Pro 160 management features and functions.

• Users can manage and configure their phones only.

There are two ways you can access the AastraLink Web UI:

• Enter the IP address of the AastraLink Pro 160 directly into the address field of your web browser, or

• Use Universal Plug-and-Play (UPnP) and Windows Explorer to locate the AastraLink Pro 160 on your network.

Using Your Web Browser to Access the AastraLink Web UI

The following procedure describes how to access the AastraLink Web UI.

Step Action

1 Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the

address field.

For example: http://10.20.50.135

Note: If you do not know the IP Address of the AastraLink, you can access it using an IP phone connected to the device. For instructions, see How Do I Obtain the IP Address Assigned to the

AastraLink Pro 160? on page 6-8 of this guide.

The AastraLink Web UI Login Menu appears (Figure 2-1).

2 Enter your phone extension, and password, and click

The AastraLink Main Menu appears (Figure 2-3).

Note: To log out, click <logout>, located in the upper right corner of the main menu.

2-2 41-001190-01 Rel. 1.1, Rev. 00

Figure 2-1. AastraLink Web UI Login Menu

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

41-001190-01 Rel. 1.1, Rev. 00 2-3

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Using Windows Explorer to Access the AastraLink Web UI

The following procedure describes how to use Windows Explorer to access the AastraLink Web UI.

Note: Prior to using this method to discover the AastraLink on your network, the Windows UPnP

networking component must be installed on your computer.

Step Action

1 Click on the Start menu, then click on My Network Places.

Providing that your computer is UPnP enabled, then the AastraLink Pro 160 device icon appears in the My Network Places window. The IP Address assigned to the AastraLink device is listed.

If there are multiple AastraLinks in your network, right-click the UPnP device icon and select Properties. A dialogue box appears that shows the IP address, serial number and hostname (model) of the selected device (Figure 2-2).

2 To access the AastraLink Web UI, double-click on the AastraLink device icon.

A web browser launches and the AastraLink log in menu appears (Figure 2-1).

3 Enter your phone extension, and password, and click

The AastraLink Main Menu appears (Figure 2-3).

Note: To log out of the AastraLink Web UI, click <logout>, located in the upper right corner of the main menu.

2-4 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Figure 2-2. My Network Places Window

41-001190-01 Rel. 1.1, Rev. 00 2-5

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Administrator Menu Options

When you are logged in as administrator, you can use the AastraLink Web UI to configure your own phone, other Aastra IP phones, and the AastraLink device. The following illustration shows the AastraLink Main Menu after an administrator logs in.

These menus appear only if you

Figure 2-3. AastraLink Administrator Main Menu

2-6 41-001190-01 Rel. 1.1, Rev. 00

The following illustration shows the AastraLink Main Menu after a User logs in. A User menu displays the My Phone menu and submenus only.

My Phone Menu

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Figure 2-4. AastraLink User Main Menu

41-001190-01 Rel. 1.1, Rev. 00 2-7

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

The Administrator Web UI is set up for easy navigation with various menus and a color-coded 3 level structure.

The first level menus (red) are the main task/activity items (My Phone, Users,

Configuration, Maintenance). The first level menus do no change.

First level menus

The second level menus (amber) are the subsystem/category items. These menus change according to the first level menu selected.The following illustrations show the second level menus for the Users Menu and the Maintenance Menu.

Second level

Users Menu and Submenus

menus are different depending on first level menu selected

Maintenance Menu and Submenus

2-8 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

The third level menus (white) are tabs within the second level menus. These tabs change according to the second level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the

Users->Default Softkeys Menu.

Third level menus are tabs that are different depending on the second level menu selected.

Configuration/System Menu Tabs

Users/Default Softkeys Menu Tabs

41-001190-01 Rel. 1.1, Rev. 00 2-9

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

The parameters you can configure are on the final level within the menu structure.

Configurable Parameters

My Phone/Preferences/My Profile Parameters

Configuration/System/Date and Time Parameters

2-10 41-001190-01 Rel. 1.1, Rev. 00

My Phone

My Phone submenus

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

The following paragraphs describe the information in the AastraLink Pro Web UI, administrator menu structure.

The My Phone menu displays the following submenus:

•Home

• Voicemail

• Directory

• Softkeys (Administrator’s Phone)

• Preferences

Figure 2-5. My Phone Menu (Administrator)

Each of these submenus are described below.

Home Menu

The administrator Home Menu allows you to perform the following:

• View number of missed calls

• View number of current voicemails

• Enter a number to dial from your phone if required

41-001190-01 Rel. 1.1, Rev. 00 2-11

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

• Configure current call settings (do not disturb, call forward, find-me follow-me)

• View current Call List (calls placed and received by your phone); delete specific entry or all entries from the Call List; select an entry to call back from the Call List.

Missed Calls and New Voicemails

You can view the number of currently missed calls and new voicemails from the My Phone->Home menu.

Number Missed Calls

Number New Voicemails

Call Settings

The “Call Settings” on the My Phone->Home menu allow you to dial a phone number from your phone using the Web UI, and set specific features on your phone, such as, do-no-disturb (DND), call forward, and find-me follow-me.

2-12 41-001190-01 Rel. 1.1, Rev. 00

Dialing from the Web UI

To dial a number from your phone using the Web UI, enter a phone number in the “Dial a Number” text box and click <Dial>. A message displays at the top of the screen indicating the number has been dialed.

Dial Message

Enabling/Disabling Do Not Disturb (DND)

By default, DND is disabled on the administrator phone. Use the following procedure to enable or disable DND on your phone.

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

AastraLink Web UI

Step Action

1Select My Phone->Home.

2 In the “Do Not Disturb” field, click “Off”. The following screen displays.

41-001190-01 Rel. 1.1, Rev. 00 2-13

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

AastraLink Web UI

Step Action

3 Enable DND by clicking the “On” field.

Disable DND by clicking the “Off” field.

4 Click <Save> to save the setting.

2-14 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Configuring Call Forwarding

By default, Call Forwarding is disabled on the administrator phone. Call Forwarding allows you to forward calls from the administrator phone to other specified numbers if the administrator phone is in a specific state(s) (busy or no answer) and cannot answer the incoming call. This feature also allows you to set the administrator phone to forward all incoming calls to another number. When configuring Call Forwarding, you can select any or all states (all, busy, no answer).

Use the following procedure to configure Call Forwarding on your phone.

AastraLink Web UI

Step Action

1Select My Phone->Home.

2 In the “Call Forwarding” field, click “Off”. The following screen displays.

3 In the “Type” field, place a check mark in any or all of the phone status boxes:

•All

•Busy

• No Answer

41-001190-01 Rel. 1.1, Rev. 00 2-15

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

AastraLink Web UI

Step Action

4 In the “Forward Number” field, enter a phone number for the phone state you chose in step 3.

If the administrator phone is in the state you specified in step 3, all incoming calls are call forwarded to the number you specified for that state.

5 Click <Save> to save the setting.

Configuring Find-Me Follow-Me

The Find-Me Follow-Me feature on the administrator phone allows you to specify other phone numbers that can be used to try to reach you (for example, your work phone number or your cell phone number), if a caller cannot reach you on the administrator phone

Find-Me Follow-Me is disabled by default on the administrator phone. You can enable Find-Me Follow-Me using two different modes:

• Parallel - When an incoming call comes into the administrator phone and there is no answer, the administrator phone rings both the first preset number and the second preset number at the same time.

• Sequential - When an incoming call comes into the administrator phone and there is no answer, the administrator phone rings the first preset number; if no answer at this number, it then rings the second preset number.

In the “First Preset” and “Second Preset” fields, you can specify whether the find-me follow-me number is an extension number or another type of number (PSTN number).

Note: By default, the “First Preset” field is set to “Extension”, and the “Second Preset” field is set

to “Other”.

In the “First Number” and “Second Number” fields, you can specify the extension or another type of number (home, work or cell phone number) to use for the find-me follow-me configuration.

Note: By default, the “First Number” field is set to the administrator’s phone extension, and the

“Second Number” field is set to the next sequential User phone extension in the network.

2-16 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

The <Edit Info> button allows you to edit your profile information if required. This is the same screen that displays for My Phone->Preferences->My Profile.

Use the following procedure to configure Find-Me Follow-Me on your phone.

AastraLink Web UI

Step Action

1Select My Phone->Home.

2 In the “Find-Me Follow-Me” field, click “Off”. The following screen displays.

3 In the “Mode” field, select a mode to use for the Find-Me Follow-Me configuration. Valid values are:

• Off - (default) Disables Find-Me Follow-Me

4 In the “First Preset” field, select the type of number you want to use for Find-Me Follow-Me. Valid

values are:

• Extension

•Other (any other valid number such as, home phone, cell phone, or work phone)

5 In the “First Number” field, enter the first extension or phone number you want to use for Find-Me

Follow-Me.

41-001190-01 Rel. 1.1, Rev. 00 2-17

AastraLink Web UI

Step Action

6 In the “Second Preset” field, select the type of number you want to use for Find-Me Follow-Me. Valid

values are:

• Extension

•Other (any other valid number such as, home phone, cell phone, or work phone)

7 In the “Second Number” field, enter the second extension or phone number you want to use for

Find-Me Follow-Me.

8 Click <Save> to save the setting.

9 (Optional) If you need to edit your administrator profile, click <Edit Info>. The following screen

displays.

Edit your profile screen as applicable.

10 Click <Save> to save the settings.

Place a check mark to select all items

Sorting Arrows

Click to place a call

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Call List

The call list is a list of calls placed and received by your phone. You can sort the call list in ascending or descending order by clicking on the arrows at the top of each column.

Place a check mark to select an item

In the Number column, you can click on the symbol for a specific number and the administrator phone dials that number.

You can also select a specific call item or all call items to delete. Select a specific call item by placing a check mark in the box for that item and click <Delete>. Delete all call items in the list by placing a check mark in the box at the top of the Name column and click <Delete>.

41-001190-01 Rel. 1.1, Rev. 00 2-19

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Voicemail Menu

The Voicemail Menu allows you to perform the following:

• View and use visual voicemail (listen to, save, forward, delete your voicemail messages)

2-20 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Directory Menu

The Directory Menu allows you to perform the following:

• View your personal and corporate directory; add, delete, and search contacts as required.

41-001190-01 Rel. 1.1, Rev. 00 2-21

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Softkey Menu (Administrator Phone)

The Softkey Menu allows you to configure the softkeys on the administrator phone. Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone.

The Softkey Menu for the administrator allows you to perform the following:

• Configure/edit default softkey settings for the administrator IP phone. You can also reset these softkeys to their default values if required. The tabs that display in this menu are dependant on the phone model of your administrator phone. For example, for a 55i, 57i, and 57i CT, two tabs display as “Softkeys” and “Top Softkeys” since you can configure the top and bottom softkeys on these models.

• (For phone models that allow you to configure labels for the softkeys) Print insert labels to place on the IP phone front panel. From the softkey menu, after you configure a softkey with a label, you can print out the label on a pre-formatted template. Once you print this out, you can place the insert in the appropriate location on the front panel of the phone. This insert identifies the softkey labels you just created.

When you select a softkey to configure, options are organized by type into the following categories:

• Call Settings Softkeys - used to specify how inbound/outbound calls are handled. For example, Do Not Disturb, or Call Forwarding.

• Applications Softkeys - used to access applications (Voicemail) or phone menus (the Service menu)

• Operator Softkeys - (Operator only) used to define Operator status and schedules.

2-22 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Note: The operator softkeys only display on a per-line basis for the line provisioned as

“Operator”.

Call Settings

Applications

Operator Keys

Reference

For more information about Call Setting and Application type softkeys, see Chapter 3, the section, “Default Softkeys (Users Menu)” on page 3-25.

41-001190-01 Rel. 1.1, Rev. 00 2-23

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Operator Softkeys (Administrator Phone)

The following table describes the Operator softkeys you can configure for the administrator or user phone configured as the Operator.

Operator softkeys only apply to those extensions that are designated as Operator. This includes the administrator, and any other extensions that you assign Operator privileges

Softkey Type Function

Operator Day/ Night

Operator On/Off Duty

Allows an operator to override the current schedule specified (weekends and holidays) and switch to either the Day schedule or the Night Schedule.

Allows an operator to specify whether or not someone is available to answer the phone.

• When Enabled, incoming calls are handled first by an operator, then by an Auto-attendant.

• When Disabled, incoming calls are handled first by the Auto-attendant.

Default Softkeys (Administrator Phone)

By default, the following six softkeys are pre-configured on the administrator phone:

• DND

• Call Forward

• Operator Day/Night

• Operator On/Off Duty

• Voicemail

•Call Park

All other softkeys are configured as “empty” (no configuration).

2-24 41-001190-01 Rel. 1.1, Rev. 00

Use the following procedure to configure a softkey on the administrator phone.

AastraLink Web UI

Step Action

1Select My Phone->Softkeys.

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

41-001190-01 Rel. 1.1, Rev. 00 2-25

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

AastraLink Web UI

Step Action

2 Click on a pre-configured softkey to change the function of the key;

or Click on an “empty” softkey to configure a function for that key.

The following screen displays.

3 In the “Softkey Type” field, select a softkey type from the list. Valid values are:

Call Settings

Speeddial Services Operation Day/Night Do Not Disturb Directory Operation On/Off Duty Call Forward Voicemail Find-Me Follow-Me Call List Call Parking Intercom Directed Call Pickup Relay BLF Page All

Note: For more information about the Operator softkeys, see “Operator Softkeys (Administrator

Phone)” on page 24. For a description of the softkey functions, see Chapter 3, the section, “Default Softkeys (Users Menu)” on page 3-25.

4 If applicable, in the “Label” field, enter a label for the softkey. On the 9480i, 9480i CT, 55i, 57i, and

57i CT phones, this label appears on the LCD next to the softkey.

Note: The “Label” field is applicable to specific softkey functions only. For more information about entering labels, see your phone-specific User Guide.

2-26 41-001190-01 Rel. 1.1, Rev. 00

Applications Operator Keys

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

AastraLink Web UI

Step Action

5 If applicable, in the “Value” field, enter a value for the softkey.

Note: The “Value” field is applicable to specific softkey functions only. For more information about

entering applicable values, see your phone-specific User Guide.

6 (Optional) To reset all softkeys back to their defaults, click <Reset to Defaults>.

7 Click <Save> to save the setting.

Softkeys for Expansion Modules (Administrator Phone)

You add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do for the IP phone itself. See “Softkey Menu

(Administrator Phone)” on page 2-22.

In addition, you can use the Web UI to download the corporate directory and quickly configure speeddial softkeys on the module.

AastraLink Web UI

Step Action

1Select My Phone->Softkeys->Expansion Module 1.

Note: The AastraLink Pro 160 supports only one expansion module per phone.

2 Click Corporate Directory.

The AastraLink begins to download and configure the expansion module with the corporate directory contacts. When the process complete, a message appears confirming that the download is complete.

If you view the expansion module UI, you will see speed dials configured for each person listed in the corporate directory.

41-001190-01 Rel. 1.1, Rev. 00 2-27

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Preferences Menu

The Preferences Menu allows you to perform the following:

• Specify your email address, home phone number, cell phone number

• Specify the language to display on your phone.

• Specify the ring tone that you want your phone to use.

There are three tabs on the Preferences Menu:

• My Profile

• Voicemail

• Change Password

My Profile

The My Profile screen allows you to specify your administrator profile (email address, cell number, home number, language to use on the phone, and ring tone). The Name and Extension are specified as the administrator’s name and the administrator’s extension.

2-28 41-001190-01 Rel. 1.1, Rev. 00

Use the following procedure to specify your administrator profile.

AastraLink Web UI

Step Action

1Select My Phone->Preferences->My Profile.

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

2 In the “Email” field, enter the email address for the administrator.

3 In the “Cell Number” field, enter the cell phone number for the administrator.

4 In the “Home Number” field, enter the home phone number for the administrator.

5 In the “Language” field, enter the language to use for the administrator’s Web UI. Valid values are:

•English (default)

•Spanish

•French

Note: Clicking <Save> changes the language in the current Web UI session immediately.

41-001190-01 Rel. 1.1, Rev. 00 2-29

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

AastraLink Web UI

Step Action

6 In the “Ring Tone” field, select a ring tone to use on the administrator phone. Valid values are:

• Tone 1 (default)

• Tone 2

•Tone 3

•Tone 4

•Tone 5

Note: For more information about these tones, see Chapter 3, the section, “Ring Tone Patterns” on

page 3-18.

7 Click <Save> to save the setting.

Voicemail

The Voicemail screen allows you to set your voicemail preferences for your administrator phone. You can set whether or not you want voicemail notification by email, and if you want the phone to automatically ring to another extension. You can also set how many times you want the administrator phone to ring before it sends the call to voicemail.

2-30 41-001190-01 Rel. 1.1, Rev. 00

Use the following procedure to specify your administrator voicemail preferences.

AastraLink Web UI

Step Action

1Select My Phone->Preferences->Voicemail.

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

2 In the “Voicemail Notification” field, select whether or not an email is sent to the administrator’s

email address to notify of a voicemail that was left by the incoming caller. Valid values are:

• Off (default)

•Email

• Email with Audio-Attachment

3 In the “Escape to Extension” field, enter an extension number (other than the administrator’s

extension number) that you want the administrator’s phone to automatically ring to.

4 In the “Rings Before Voicemail” field, select the number of rings that you want your administrator

phone to perform before sending the call to voicemail. Valid values are 1 through 6. Default is 5.

5 Click <Save> to save the setting.

41-001190-01 Rel. 1.1, Rev. 00 2-31

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Change Password

The Change Password screen allows you to change your administrator password if required.

Use the following procedure to change your administrator password.

AastraLink Web UI

Step Action

1Select My Phone->Preferences->Change Password.

2 In the “Original Password” field, enter the password you used to login into the current administrator

Web UI session.

3 In the “New Password” field, enter a new password that you want to use to log into the administrator

Web UI.

4 In the “Confirm New Password” field, re-enter the new password.

5 Click <Save> to save the setting.

2-32 41-001190-01 Rel. 1.1, Rev. 00

Users

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

The Users menu displays the IP phones currently registered in your AastraLink Pro 160 network (with extensions). The list of phones includes the Operator (or administrator) phone as well as all user phones.

From the Users menu, you can view and/or configure the following:

User List Menu

• Upload User List

• Add a phone(s)

• Pre-register the phones (individually or as bulk upload) so that they enter service automatically when connected to the network

• Reboot a phone or all phones

• Configure/edit operator and user profiles

Groups Menu

• Add/delete/edit a User Group(s)

Default Softkeys Menu (User Phone)

• Configure/edit default softkey settings for all registered user phones in your AastraLink Pro 160 network. You can also reset these softkeys to their default values if required. The tabs that display in this menu are applicable to a 9143i, 9480i, 9480i CT, 51i, 55i, 57i, 57i CT, which are the only phones you can configure with the AastraLink Pro 160.

Reference

For more information about the Users Menu, see Chapter 3, “Configuring Aastra

IP Phone Profiles.”

41-001190-01 Rel. 1.1, Rev. 00 2-33

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Configuration

The Configuration menu displays the current system and network management settings. These settings apply to the AastraLink Pro 160 device.

From the Configuration menu, you can view and/or configure the following:

System Menu

• Specify regional settings

•Set date and time

• Configure Music on Hold

• Configure the Relay Push Button

• Specify the maximum duration of a voicemail and the maximum number of voicemail messages to store on the AastraLink Pro 160.

Network Menu

• Specify local network parameters

• Specify local services

• Specify external services

Dial Plan Menu

• Specify dial plan settings (parked call timeout, administrator password, and overhead paging PIN) for phones in your network

• Specify emergency numbers for phones in your network (not applicable to remote phones)

• Specify barred numbers (blocked numbers) for phones in your network

• View current private lines in your network

• Specify abbreviations to use on phones in your network

• Specify external services for phones in your network

2-34 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

VoIP Menu

• Configure SIP trunks

• Add/delete SIP direct inward dialing (DID) numbers

• Configure AastraLink trunks

Auto-Attendant Menu

• Configure Open and Closed Greetings for the interactive voice response system (IVR) (Auto-Attendant)

• Configure a Custom Main Menu for the Auto-Attendant

• Configure a Custom Key Message for the Auto-Attendant

• Configure Language Greetings for the Auto-Attendant to use (English (default), French, Spanish)

• Schedule open and closed hours for each day of the week

• Specify open and closed hours for specific holidays

Reference

For more information about the Configuration Menu, see Chapter 4, “Configuring

AastraLink Pro 160 System and Network Parameters.”

41-001190-01 Rel. 1.1, Rev. 00 2-35

AastraLink Pro 160 Administrator Guide

Accessing the AastraLink Web UI

Maintenance

The Maintenance menu displays system information and provides options for maintaining the AastraLink Pro 160 device.

From the Maintenance menu, you can view and/or configure the following:

Current Status Menu

• View serial number of the AastraLink Pro 160

• View percentage of voicemail usage

• View status of lines 1 through 6

• View LAN/WAN status

• Reboot the entire AastraLink Pro 160 system (including all connected phones)

• Shutdown the entire AastraLink Pro 160 system (including al connected phones)

Call Records Menu

• View and sort the Call Record log

• Download the current Call Record log

• Download the entire archive of Call Record logs stored on the AastraLink Pro 160

2-36 41-001190-01 Rel. 1.1, Rev. 00

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI

Backup & Restore Menu

• Backup the current AastraLink Pro 160 configuration into an “.abf” file stored on your PC to use later if required.

• Restore a previously backed up AastraLink Pro 160 configuration from an “.abf” file stored on your PC.

• Reboot the entire AastraLink Pro 160 system (including all connected phones)

Update Menu

• Specify whether or not to you want the AastraLink Pro 160 to automatically check and install updates as required (options are notify, download only, download and install).

• Specify day and time to check for updates

Support Menu

• Specify whether or not to send debug information to Aastra Support for troubleshooting purposes.

Reference

For more information about the Maintenance Menu, see Chapter 5, “Maintaining

the AastraLink Pro 160.”

41-001190-01 Rel. 1.1, Rev. 00 2-37

Configuring Aastra IP Phone Profiles

About this Chapter

Chapter 3

Configuring Aastra IP Phone Profiles

About this Chapter

Introduction

This chapter describes how you use the AastraLink Web UI to configure profiles that apply to all of the Aastra IP phones in your network. It provides instructions for managing users, creating user groups, and specifying global default softkey settings.

Note: You must be logged in as administrator to perform the tasks described in this chapter.

Topics

This chapter covers the following topics:

Topic Page

Accessing the Users Menu page 3-3

Managing IP Phone Users page 3-4

Adding User Profiles and Phones page 3-5

Editing User Profiles page 3-10

Deleting User Profiles page 3-13

Configuring User Groups page 3-15

User Groups page 3-15

Adding a User Group page 3-21

Editing a User Group page 3-23

41-001190-01 Rel. 1.1, Rev. 00 3-1

AastraLink Pro 160 Administrator Guide

About this Chapter

Topic Page

Deleting a User Group page 3-24

Default Softkeys (Users Menu) page 3-25

Using the Default Softkeys Menu (User Phone) page 3-26

Softkey Types (User Phone) page 3-27

Adding a Default Softkey (User Phone) page 3-33

Editing a Default Softkey (User Phone) page 3-33

Deleting a Default Softkey (User Phone) page 3-34

Softkeys for Expansion Modules (User Phone) page 3-35

Restoring Default Softkeys Back to Factory Settings page 3-36

3-2 41-001190-01 Rel. 1.1, Rev. 00

Accessing the Users Menu

You configure Aastra IP phone profiles from the Users menu, shown below.

Configuring Aastra IP Phone Profiles

Accessing the Users Menu

Figure 3-1. Users Menu

41-001190-01 Rel. 1.1, Rev. 00 3-3

AastraLink Pro 160 Administrator Guide

Managing IP Phone Users

You manage Aastra IP phone users from the Users->User List Menu.

Click on the extension number link to edit a User’s account

From this menu, you can edit user profiles, delete users from your IP phone network, add new users and phones, upload a pre-defined User List (.csv file which contains user and phone information), and/or remotely reboot individual or multiple IP phones. On the User screen, you can also view information about the user phones (MAC address, etc.).

The AastraLink Pro 160 is designed to allow zero-management for normal maintenance activities such as adding a new line to the system. Most customers will prefer to allow users to register and manage their own phone; however for customers who prefer a more traditional centralized management model, the option is available to add, remove and change IP phone and user accounts from the administrator Users menu.

3-4 41-001190-01 Rel. 1.1, Rev. 00

Configuring Aastra IP Phone Profiles

Managing IP Phone Users

Adding User Profiles and Phones

You can add new Users and phones to your network by clicking the <Add Phones> button on the User List screen.

Note: Adding users manually is provided as an alternative mechanism to the more usual method

of auto-discovery and user self-registration. It is primarily used when the Administrator prefers to disable phone registration (Configuration->Dialplan->Settings->Phone Registration) and manually provision new IP phone users.

The following screen displays.

Figure 3-2. Add Users Screen

41-001190-01 Rel. 1.1, Rev. 00 3-5

AastraLink Pro 160 Administrator Guide

Managing IP Phone Users

You can add the following Aastra IP phone user profile parameters:

• Extension

Specifies the IP phone extension for this user. You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200. When entering an extension the default valid range is 200 through 499, or 2000 through 4999, but the exact range pertains to the 'First extension' selection made by the administrator during the initial system configuration.

• First Name

Specifies the first name of the user.

•Last name

Specifies the last name of the user.

•Password

Specifies the password currently set up for the user.

• Account Type

The Account Type defines the account type (administrator or user) and associated privileges. An administrator can configure/use his own IP phone, manage other IP phones/users on the network, and manage and maintain the AastraLink Pro 160. A user can configure/use his phone only.

•Operator

Specifies if this user is also an Operator. By default, the first IP phone you register with the AastraLink Pro 160 (the administrator phone) is also assigned Operator privileges. The IP phone acting in the role of Operator may be moved between users, but there must always be one phone designated as Operator.

3-6 41-001190-01 Rel. 1.1, Rev. 00

Configuring Aastra IP Phone Profiles

Managing IP Phone Users

• Outgoing Line

Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device.

The default is Any. Alternatively, you can specify that this phone may only use a specific outgoing line for its calls. This is useful if different FXO lines have different originating CLID, and is usually used in combination with the Configuration->Dialplan->Private Line feature so that incoming and outgoing calls are routed using the same FXO line.

• Phone Type

Specifies the model of this Aastra IP phone. Select the applicable phone from the list.

• MAC Address

Specifies the MAC Address assigned to this IP phone.

• SIP DID Number

Specifies the SIP Direct Inward Dialing (DID) number to this IP phone. A DID number is an individual telephone number assigned to this phone that allows an outside caller to dial directly from incoming SIP trunk calls to the users extension, without having to route via the Operator or IVR menu system.

41-001190-01 Rel. 1.1, Rev. 00 3-7

AastraLink Pro 160 Administrator Guide

Managing IP Phone Users

Use the following procedure to add a user profile and phone to your network.

AastraLink Web UI

Step Action

1Select Users->User List

2 Click <Add Phones>. The following screen displays.

3 In the Extension field, enter an extension to assign to the new user.

You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200. When entering an extension the default valid range is 200 through 499, or 2000 through 4999, but the exact range pertains to the 'First extension' selection made by the administrator during the initial system configuration

4 In the First Name field, enter the first name of the new user.

3-8 41-001190-01 Rel. 1.1, Rev. 00

Configuring Aastra IP Phone Profiles

Managing IP Phone Users

AastraLink Web UI

Step Action

5 In the Last Name field, enter the last name of the new user.

6 In the Password field, enter the password to assign to this new user’s phone.

7 In the Account Type field, select whether the user and user’s phone is an Administrator or User.

8 If this user is also the Operator, click on the “Operator” check box.

The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and Operator, by default.

9 If required, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the

“Outgoing Line” field.

Valid values are Line 1 through Line 6. The default is Any line.

10 In the Phone Type field, select the phone type for this user. Valid values are:

• 9143i

• 9480i

• 9480i CT

• 51i

• 53i

• 55i

• 57i

• 57i CT

Default is 9143i.

11 In the MAC Address field, enter the MAC address of the phone for this user. You can find the MAC

address of the phone on a label on the bottom of the phone.

12 In the SIP DID Number field, enter the SIP DID number for this user’s phone. The DID number is the

number that an outside caller can dial to reach this phone directly without having to go through the company’s PBX. The DID is a direct dialed number to this phone.

13 Click <Save> to save your changes.

41-001190-01 Rel. 1.1, Rev. 00 3-9

AastraLink Pro 160 Administrator Guide

Managing IP Phone Users

Editing User Profiles

An administrator can edit registered phones to change the identity of the user account associated with the phone. (For example, the Administrator can edit the extension, users name, password, etc.). The following illustration shows a User profile that an Administrator can edit.

Figure 3-3. Edit Users Screen

Reference

Refer to the description of each field in the above illustration on page 3-6.

3-10 41-001190-01 Rel. 1.1, Rev. 00

Use the following procedure to edit a user profile.

AastraLink Web UI

Step Action

1Select Users->User List

2 Click on the extension for the user profile you want to edit.

Configuring Aastra IP Phone Profiles

Managing IP Phone Users

The user profile appears. You can edit personal information from this menu, specify the user type (administrator or user), and view the phone model, IP address and MAC address assigned to this phone.

3 Edit the user profile parameters as necessary (Extension, First Name, Last Name, Password).

4 Specify whether or not this user is an administrator in the “Account Type” field.

41-001190-01 Rel. 1.1, Rev. 00 3-11

AastraLink Pro 160 Administrator Guide

Managing IP Phone Users

AastraLink Web UI

Step Action

5 If this user is also the Operator, click on the “Operator” check box.

The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and Operator, by default.

6 If you wish, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the

“Outgoing Line” field.

The default is Any line.

7 Modify or delete the SIP DID Number if required. The DID number is the number that an outside

caller can dial to reach this phone directly without having to go through the company’s PBX. The DID is a direct dialed number to this phone.

8 Click <Save> to save your changes.

3-12 41-001190-01 Rel. 1.1, Rev. 00

Deleting User Profiles

An administrator can delete a user profile associated with a registered phone. When you delete a User profile, all associated information is deleted from the AastraLink Pro. (For example, the extension, first name, last name, password, etc.).

Configuring Aastra IP Phone Profiles

Managing IP Phone Users

Figure 3-4. Delete Users Screen

41-001190-01 Rel. 1.1, Rev. 00 3-13

AastraLink Pro 160 Administrator Guide

Managing IP Phone Users

Use the following procedure to delete a user profile.

AastraLink Web UI

Step Action

1Select Users->User List

2 Click on the extension for the user profile or profiles you want to edit.

Note: You can select an individual user profile or multiple user profiles.

Click here to select all user profiles

3 Click <Delete>.

4 When prompted, click <Yes> to confirm your action.

The user profile(s) you deleted no longer appear in the User List.

5 Click <Save> to save your changes.

3-14 41-001190-01 Rel. 1.1, Rev. 00

Configuring User Groups

User Groups

AastraLink Pro supports the ability for the Administrator to choose a subset of IP phone extensions which operate together as a group. Groups may be associated with unique configuration for incoming call routing, and have their own voicemail and 'virtual extension' number, which is entirely separate from the extension number of the users IP phone.

Each IP phone may be a member of zero or more groups, and can overlap between multiple separate groups - for example, groups may have different membership lists, with or without any users common between two specific groups. The only provisioning restriction is that each group must have at least one IP phone as a member at all times.

Dial Plan for User Groups

Configuring Aastra IP Phone Profiles

Configuring User Groups

You can configure the user group’s list of extensions to ring at the same time. This feature is a local extension of the dialing plan for your network. A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. The AastraLink Pro 160 uses a dial plan number (65) that specifically identifies a phone number as a User Group phone number. The “6” provides feature access, and the “5” is used for Call/User Groups. (For a table of dial plan numbers, see Chapter 4, Table 4-1 “AastraLink Pro 160 Dialplan” on

page 4-32).

The AastraLink prepends the “65” to the User Groups’s extension (for example, 655200, where “65” is the dial plan for the User Group, and “5200”is the virtual extension number for the User Group).

41-001190-01 Rel. 1.1, Rev. 00 3-15

AastraLink Pro 160 Administrator Guide

Configuring User Groups

Virtual Extension Numbers

Groups use virtual extension numbers which do not have any restriction on their content (alphanumeric characters from 1 to 20). Although most customers may choose to use 1 or 2 digit numbers for group virtual extensions to keep their dial plan reasonable for callers, longer digit strings can be useful for 'name dialling'. To dial a User Group’s virtual extension, it is necessary to dial the 65 before the virtual extension number.

For example, if a User Group’s virtual extension is 10, the group can be reached by dialling 6510 from a SIP phone, the IVR, etc. An example for a name dialling could be '65+PIZZA' with the corresponding virtual extension of 'PIZZA' being

74992.

In the illustration below, a User Group with extension 5200 was created.

User Group with extension 5200 (65 + 5200)

For more information about the AastraLink Pro 160 dial plans, see Chapter 4, the section, “Configuring Dial Plan Settings” on page 4-31.

3-16 41-001190-01 Rel. 1.1, Rev. 00

Configuring Aastra IP Phone Profiles

Configuring User Groups

Creating Rules for User Groups

When you create a user group, you configure group-forwarding rules for the user group that determine what happens when an incoming call goes unanswered. The following table describes the parameters you can set to configure these group-forwarding rules.

Parameter Description

Name Specifies the name of the User Group

Extension Specifies the extension for the User Group.

Note: For more information about assigning extension numbers, see the section, “Virtual

Extension Numbers” on page 16.

Password (optional) Specifies the password for the User Group

Voicemail Notification Specifies whether or not an email is sent to the User

Group to notify of a voicemail that was left by the incoming caller. Valid values are:

• Off (default)

•Email

• Email with Audio-Attachment

Distinctive Ring Specifies a distinctive ring for all of the member’s

phones in the User Group. Valid values are:

• None (default - Tone 1)

• Pattern 1 (Tone 2)

• Pattern 2 (Tone 3)

• Pattern 3 (Tone 4)

• Pattern 4 (Tone 5)

Note: For more information about ring tone patterns, see the section, “Ring Tone Patterns” on page 3-18.

Rings Before Transfer Specifies the number of rings on the User Group’s

phones before transferring the incoming call. Valid values are 1 through 6. Default is 1.

Note: Transfer of the call is based on the setting of the “Transfer to” parameter.

41-001190-01 Rel. 1.1, Rev. 00 3-17

AastraLink Pro 160 Administrator Guide

Configuring User Groups

Parameter Description

Transfer to Specifies where the incoming call is transferred to if

Transfer Number Specifies the phone number or extension to transfer

Group Membership Specifies the members of the User Group with their

there is no answer or if there is a busy signal on the User Group’s phones. Valid values are:

• None (default)

• Extension

•Voicemail

• Auto-Attendant

Note: If you choose extension, you must specify the extension at the “Transfer Number” parameter.

unanswered incoming calls to. Valid values are the registered phones with their extensions in your AastraLink Pro 160 network.

extensions. Only the members selected become part of the User Group you define. Default is NO MEMBERS.

Ring Tone Patterns

In IP Telephony, different ringing patterns have different frequencies and cadences. Ring cadence is the ringing pattern heard by the called party, before they pick up the call. The IP phones use the following Bellcore-specified tones by default:

Ring Tone Pattern

Call Criteria Bellcore Tones

internal calls Bellcore-dr2

external calls Bellcore-dr3

calls with contact list Bellcore-dr4

calls with specific time frames Bellcore-dr5

3-18 41-001190-01 Rel. 1.1, Rev. 00

Configuring Aastra IP Phone Profiles

Configuring User Groups

The following table identifies the different Bellcore ring tone patterns and cadences.

Bellcore Tone

(Standard) 1 Ringing

Bellcore-dr2 2 Ringing

Bellcore-dr3 3 Ringing

Bellcore-dr4 4 Ringing

Bellcore-dr5 5 Ringing 450 500 550

Pattern

ID Pattern Cadence

Silent

Ringing Silent

Silent

Ringing Silent

Silent

Ringing Silent

2s On 4s Off

Long

Long Long

Short

Long

Short

Long

Short

Minimum

Duration

(ms)

1800 3600

630 315

630 3475

315 145

630 2975

200 145

800 145

200 2975

Nominal

Duration

(ms)

2000 4000

800 400

800 4000

400 200

800 4000

300 200

1000 200

300 4000

Maximum

Duration

2200 4400

1025 525

1025 4400

525 525

1025 4400

525 525

1100 525

525 4400

(ms)

41-001190-01 Rel. 1.1, Rev. 00 3-19

AastraLink Pro 160 Administrator Guide

Configuring User Groups

Example of a User Group

The following illustration shows an example of a configured User Group.

In the illustration above, a User Group named “Support” is defined with three members:

Extension 200, John Smith Extension 201, Bob Jones Extension 202, Dan Whyte

The User Group’s “Extension” is 5200; “Voicemail Notification” is set for Email; “Distinctive Ring” is set for Pattern 3; “Ring Before Transfer” is set to 2; and “Transfer to” is set to Voi ce ma il .

3-20 41-001190-01 Rel. 1.1, Rev. 00

So in the above configuration, when a call comes into the Support User Group at extension 5200, the phones at extension 200, 201, and 202 ring for at least 2 rings with a specific ring pattern identified for Support. If the incoming call is not answered within 2 rings, the call is transferred to voicemail so the caller can leave a message. An email notification of the voicemail is also sent to all three members email addresses (defined at the location My Phone->Preferences).

Adding a User Group

Use the following procedure to add a new User Group.

AastraLink Web UI

Step Action

1Select Users->Groups

2 Click <Add Group>

Configuring Aastra IP Phone Profiles

Configuring User Groups

3 Specify a name for the user group in the “Name” field.

For example: Sales

4 Specify a user group extension for the group in the “Extension” field. Valid values are from 1 to 20

alphanumeric characters. For example:

300

74992

Note: For more information about assigning extension numbers, see the section, “Virtual Extension

Numbers” on page 16.

5 Specify a password for the group in the “Password” field.

41-001190-01 Rel. 1.1, Rev. 00 3-21

AastraLink Pro 160 Administrator Guide

Configuring User Groups

AastraLink Web UI

Step Action

6 Select the method you want to use to be notified that a voicemail has been recorded for the user

group, in the “Voicemail Notification” field. Valid values are:

• Off (default - disables voicemail notification)

•Email

• Email with Audio Attachment

Note: Since User Groups use virtual extensions, these extensions do not have an email address. If

the “Voicemail Notification” parameter is enabled, voicemail notifications are sent to the individual email address for each member of the User Group (configured at the location My Phone->Preferences).

7 Select the distinctive ring pattern you want to apply to this user group, in the “Distinctive Ring” field.

Valid values are:

• None (default - Tone 1)

• Pattern 1 (Tone 2)

• Pattern 2 (Tone 3)

• Pattern 3 (Tone 4)

• Pattern 4 (Tone 5)

Note: For more information about ring tone patterns, see the section, “Ring Tone Patterns” on

page 3-18.

8 Set the number of times the phone rings before being transferred in the “Rings Before Transfer”

field.

9 Specify the destination where incoming calls should be transferred in the “Transfer To” field. Valid

values are:

• None (default)

• Extension

• Voicemail

• Auto-Attendant

10 If you set the “Transfer To” field to Extension, then specify the extension to which incoming calls

should be transferred in the “Transfer Number” field.

For example: 200 (John Smith).

3-22 41-001190-01 Rel. 1.1, Rev. 00

AastraLink Web UI

Step Action

11 In the “Group Membership” field, do one of the following actions:

• To add individual users to the group, click on the user name, then click to move the user from the Available list to the Members list.

• To add multiple users to the group, press and hold the <Ctrl> key, select the users, then click

to move the user from the Available list to the Members list.

• To add all users to the group, click <Add All>.

12 Click <Save> to save your changes.

Editing a User Group

Use the following procedure to edit a User Group that you have previously configured.

Configuring Aastra IP Phone Profiles

Configuring User Groups

AastraLink Web UI

Step Action

1Select Users->Groups

2 Click on the extension for the user group that you want to edit.

3 Edit the user group parameters as necessary. To add or delete user group members, do one of the

following actions:

• To add individual users to the group, click on the user name, then click to move the user from the Available list to the Members list.

• To delete individual users from the group, click on the user name, then click to remove the user from the Members list.

• To add all users to the group, click Add All

4 Click <Save> to save your changes

41-001190-01 Rel. 1.1, Rev. 00 3-23

AastraLink Pro 160 Administrator Guide

Configuring User Groups

Deleting a User Group

Warning: If you delete a User Group, voicemails for the group become inaccessible (but are not

removed). Therefore, you must ensure that the voice mailbox is emptied before a group is deleted.

Use the following procedure to delete a User Group.

AastraLink Web UI

Step Action

1Select Users->Groups

2 Click on the checkbox(s) for the user group that you want to delete.

3 Click <Delete Selected Groups>

4 When prompted, click <Yes> to confirm your action.

The user group you deleted no longer appears on the user group list.

3-24 41-001190-01 Rel. 1.1, Rev. 00

Default Softkeys (Users Menu)

You configure softkey default settings from the Users->Default Softkeys menu.

Configuring Aastra IP Phone Profiles

Default Softkeys (Users Menu)

“Empty” softkeys are not yet configured

Shows which model Aastra IP phone(s) you are currently configuring

Figure 3-5. Default Softkeys Menu

41-001190-01 Rel. 1.1, Rev. 00 3-25

AastraLink Pro 160 Administrator Guide

Default Softkeys (Users Menu)

Using the Default Softkeys Menu (User Phone)

Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone.

As administrator, you have the option to change the default softkey settings for configurable softkeys for each User’s phone. (those that have been assigned a softkey type, or are empty). That is, you can use the AastraLink Web UI to:

• Add new softkeys

• Delete softkeys

• Edit a softkey so it performs a different function (for example, change a Park Call softkey to a Speeddial softkey).

Default softkey profiles the administrator defines are applied only to the model phone you are configuring.

The Default Softkeys menu lists all Aastra phones models that may be connected to your AastraLink network, and the default softkeys currently configured for each phone model. If you click on the tab for a specific phone, the menu changes to show the current softkey configuration for that model phone.

For some model phones, certain softkeys are reserved and cannot be edited. For example, on the Aastra IP Phone Model 9143i, the first four softkeys are pre-programmed as follows: Options, Directory, Save, Delete. These softkeys cannot be edited or deleted by the administrator, or by the user.

Default softkey profiles the administrator defines are applied to any new Aastra IP phones of that particular model that you add to your network. That is, when you initially start up and register an IP phone with the AastraLink Pro 160, the default softkeys you specify from this menu are programmed automatically on the IP phone. Later, users have the option to change the default settings, add additional softkeys or delete softkeys from their own IP phones.

Note: If a user has defined a custom softkey list for an IP phone, then the custom softkey list is

maintained. Any changes made by the administrator to default softkey settings do not apply to the User’s IP phone.

3-26 41-001190-01 Rel. 1.1, Rev. 00

Softkey Types (User Phone)

Depending on the phone model you are configuring, there are several different types of softkeys available for you to configure for the IP phones on your network. Each softkey type performs a different function.

On the AastraLink Web UI, you can configure softkeys for the administrator phone and the user phones. Softkeys are organized by type into the following categories:

• Call Settings Softkeys - used to specify how inbound/outbound calls are handled. For example, Do Not Disturb, or Call Forwarding.

• Applications Softkeys - used to access applications (Voicemail) or phone menus (the Service menu).

Configuring Aastra IP Phone Profiles

Default Softkeys (Users Menu)

Call Settings

Applications

Depending on the model IP phone you are using, certain softkey types are not available. For example, the Transfer and Conference softkeys are only applicable to phone models that do not have dedicated hard keys for those functions.

The following tables describe each type of softkey available, and provide more information about using the softkey.

41-001190-01 Rel. 1.1, Rev. 00 3-27

AastraLink Pro 160 Administrator Guide

Default Softkeys (Users Menu)

Call Settings Softkeys (User Phone)

The table below describes the call settings softkeys you can configure for the Aastra IP phones on your AastraLink network. The table describes each softkey type, function, label, and value (where applicable).

Softkey Type Function Label Valu e

Speed Dial Allows you to dial a phone number/

extension using a softkey.

Do Not Disturb Stops your IP phone from ringing

when an incoming call is received.

Call Forward Allows you to forward incoming calls

to another destination.

Find Me, Follow MeAllows you to specify other phone

numbers that should be used to try to reach you.

For example, your work phone number and your cell phone number.

Park Call Allows you to “park” a call in order to

retrieve it later, from another IP phone.

See the AastraLink IP Phone User’s Guide for more information about using the Park Call feature.

The name of the person you want to speeddial.

For example: Dan Jones

n/a n/a

The phone number or ext to speeddial.

For example: 285

3-28 41-001190-01 Rel. 1.1, Rev. 00

Configuring Aastra IP Phone Profiles

Default Softkeys (Users Menu)

Softkey Type Function Label Valu e

Directed Call Pickup

BLF Busy Lamp Field. Allows you to

Allows you to intercept - or pickup a call on a monitored extension.

When you press the DCP softkey, your IP phone displays a list of currently ringing numbers. You select the call you want to “pickup“ (intercept) from this list and are connected to the call.

Refer to the AastraLink IP Phone User’s Guide for instructions on how to intercept calls using the Directed Call Pickup feature.

monitor a specific extension for state changes (busy, idle and ringing).

When you configure a BLF softkey, an indicator (either an icon or a LED) displays on your IP phone next to the softkey. The icon shows whether the extension you are monitoring is “busy” (on the phone) or “idle.”

n/a n/a

The name of the person whose extension you are monitoring

For example: Joe Smith

The phone number or extension to monitor.

For example: 255

Refer to the AastraLink IP Phone User’s Guide for instructions on how to monitor calls using BLF softkeys.

Note: It is not recommended to use BLF in the default softkey profiles, since BLF is applied to all users of the selected phone model. BLF imposes realtime overhead on the AastraLink call processing which may degrade overall system performance if applied too gratuitously.

41-001190-01 Rel. 1.1, Rev. 00 3-29

AastraLink Pro 160 Administrator Guide

Default Softkeys (Users Menu)

Softkey Type Function Label Valu e

Page All Indicates the key is configured as a

Paging key. Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160.

Transfer Allows you to transfer a call to

another extension.

Note: Consultative transfer and blind transfer are supported for calls to SIP extensions; consultative transfer is supported for calls to ring groups.

Conference Allows you to set up a conference

call between two or more active calls.

Intercom Allows you to connect with a remote

extension using the intercom.

n/a n/a

3-30 41-001190-01 Rel. 1.1, Rev. 00

Application Softkeys (User Phone)

The following table describes the application softkeys you can configure for the Aastra IP phones on your AastraLink network.

Softkey Type Function

Services Displays the Services list.

From the Services list, you can access these other services and applications:

•Voicemail

•Directory

• Recent Calls List

• Call Settings

•Relay

• Pickup Call

• Park Call

Directory Displays the Directory list.

Configuring Aastra IP Phone Profiles

Default Softkeys (Users Menu)

From the Directory list, you can:

• Access your Personal directory

• Access the Corporate directory

• Search for a contact in either directory

Voicemail Allows you to connect to Visual Voicemail.

When you press the Vmail softkey, the Visual Voicemail menu appears on your Phone UI. After you login to your voicemail account, you can view details about your voicemail messages on your phone UI, play messages, store/forward/save/delete messages, or manage your voicemail preferences from this menu.

To configure voicemail rules for your IP phone, see “Configuring Visual

Voicemail Settings” on page 4-13.

41-001190-01 Rel. 1.1, Rev. 00 3-31

AastraLink Pro 160 Administrator Guide

Default Softkeys (Users Menu)

Softkey Type Function

Call List Allows you to access the Recent Calls list.

Relay Allows an operator/user to monitor an external device (such as a

locked entrance door), and use a softkey to change the status of the device (unlock the door) when an alarm is triggered.

To configure a Relay for your IP phone, see “Configuring Push Button

Trigger Input or Relay Output” on page 4-10

3-32 41-001190-01 Rel. 1.1, Rev. 00

Configuring Aastra IP Phone Profiles

Default Softkeys (Users Menu)

Note: When you add or delete a softkey, the changes to your IP phone are usually dynamic.

However, some softkey types (BLF, for example) require you to restart the phone in order for the changes to take affect.

Adding a Default Softkey (User Phone)

Use the following procedure to add/define a new default softkey for the Aastra IP phones in your network.

AastraLink Web UI

Step Action

1Select Users->Default SoftKeys

2 Click on the tab for the model Aastra IP phones you are configuring.

3 Click on an <empty> softkey.

4Select the “Softkey Type” from the pull-down menu, then click <Save>

Note: If you are configuring a Speeddial or BLF softkey, you must also assign a label/value to the softkey. See “Softkey Types (User Phone)” on page 3-27 for more information.

Editing a Default Softkey (User Phone)

Use the following procedure to edit an existing default softkey for the Aastra IP phones in your network.

AastraLink Web UI

Step Action

1Select Users->Default Softkeys

2 Click on the tab for the model Aastra IP phones you are configuring.

3 Click on the softkey you want to edit.

41-001190-01 Rel. 1.1, Rev. 00 3-33

AastraLink Pro 160 Administrator Guide

Default Softkeys (Users Menu)

AastraLink Web UI

Step Action

4 Select a different “Softkey Type” from the pull-down menu.

5 Click <Save> to save your changes.

The Default Softkeys menu updates to reflect your changes.

Deleting a Default Softkey (User Phone)

Use the following procedure to delete a default softkey from the Aastra IP phones on network.

AastraLink Web UI

Step Action

1Select Users->Default SoftKeys

2 Click on the tab for the model Aastra IP phones you are configuring.

3 Click on the softkey you want to delete.

4 Click <Delete>

The softkey is removed from the Default Softkeys list and is reset to <empty>.

3-34 41-001190-01 Rel. 1.1, Rev. 00

Softkeys for Expansion Modules (User Phone)

You add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do for the IP phone itself. See “Adding a Default Softkey

(User Phone)” on page 3-33, “Editing a Default Softkey (User Phone)” on page 3-33, and “Deleting a Default Softkey (User Phone)” on page 3-34.

In addition, you can use the Web UI to download the corporate directory and quickly configure speeddial softkeys on the module, as described in the following procedure.

AastraLink Web UI

Step Action

1Select Users->Default Softkeys-> Expansion Module 1.

Note: The AastraLink Pro 160 supports only one expansion module per phone.

Configuring Aastra IP Phone Profiles

Default Softkeys (Users Menu)

2 Click Corporate Directory.

The AastraLink begins to download and configure the expansion module with the corporate directory contacts. When the process complete, a message appears confirming that the download is complete.

If you view the expansion module UI, you will see speed dials configured for each person listed in the corporate directory.

41-001190-01 Rel. 1.1, Rev. 00 3-35

AastraLink Pro 160 Administrator Guide

Default Softkeys (Users Menu)

Restoring Default Softkeys Back to Factory Settings

Use the following procedure to set the default softkeys back to their original, factory default settings.

AastraLink Web UI

Step Action

1Select Users->Default SoftKeys

2 Select which model Aastra IP phones you are configuring from the “Phone Type” pull-down menu.

3 Click <Reset to Defaults>

The original, default softkey settings are restored.

3-36 41-001190-01 Rel. 1.1, Rev. 00

Aastra Telecom Pro 160 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

What Does the AastraLink Pro 160 Do?

How Do I Set Up My AastraLink Network?

Required Tasks

Optional Tasks

What Does the AastraLink Web UI Allow Me To Do?

Can I Still Use the Phone UI?

AastraLink Pro 160 Emergency Call Support

Lifeline Phone

Emergency Call Priority

Emergency Call Support Important Notes

AastraLink Pro 160 Hardware and Software

Hardware Requirements

Software Requirements

Users and Privileges

Reference Documentation

Accessing the AastraLink Web UI

Using Your Web Browser to Access the AastraLink Web UI

Using Windows Explorer to Access the AastraLink Web UI

Administrator Menu Options

My Phone

Home Menu

Missed Calls and New Voicemails

Call Settings

Call List

Voicemail Menu

Directory Menu

Softkey Menu (Administrator Phone)

Preferences Menu

My Profile

Voicemail

Change Password

Users

User List Menu

Groups Menu

Default Softkeys Menu (User Phone)

Reference

Configuration

System Menu

Network Menu

Dial Plan Menu

VoIP Menu

Auto-Attendant Menu

Reference

Maintenance

Current Status Menu

Call Records Menu

Backup & Restore Menu

Update Menu

Support Menu

Reference

Accessing the Users Menu

Managing IP Phone Users

Adding User Profiles and Phones

Editing User Profiles

Reference

Deleting User Profiles

Configuring User Groups

User Groups

Dial Plan for User Groups

Virtual Extension Numbers

Creating Rules for User Groups

Ring Tone Patterns

Example of a User Group

Adding a User Group

Editing a User Group

Deleting a User Group

Default Softkeys (Users Menu)

Using the Default Softkeys Menu (User Phone)

Softkey Types (User Phone)

Call Settings Softkeys (User Phone)

Application Softkeys (User Phone)

Adding a Default Softkey (User Phone)

Editing a Default Softkey (User Phone)

Deleting a Default Softkey (User Phone)

Softkeys for Expansion Modules (User Phone)