OPI-II
Operator Console for MD110
User Guide
2
OPI-II
Welcome
Welcome to the User Guide for the OPI-II Operator Console in the
MD110 system.
It is a state-of-the-art business communications system. Its alliance
of features and facilities effectively improves communications for
virtually any kind of organization.
To take full advantage of these advanced features and facilities there
is a line of telephones, designed for ease of use in every situation.
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OPI-II
Table of Contents
Table of Contents
page
Introduction ..............................................2
The Console ............................................3
Preparing the Console ..............................7
Incoming Calls ........................................10
Extending ..............................................15
Service Facilities ....................................26
Assistance ..............................................38
Outgoing Calls ........................................52
Other Useful Facilities ............................60
Display Unit Symbols ..............................65
Key Description ......................................68
Index ......................................................71
EN/LZT 102 2254 RD
© Ericsson Enterprise AB 2001
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying,
recording or otherwise, without prior written permission of the publisher.
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OPI-II
Introduction
Introduction
How this manual works
The initial section of the manual introduces the equipment and
familiarises you with the layout of the console.
The main body of the manual covers all the operating functions
e.g. answering and extending calls.
The conventions used within this section are:
Actions appear in an alternative bold typeface and the key
diagram appears in the left hand margin opposite the text.
For example:
Press
The systems response is shown with the illuminated display
symbols where it facilitates the function, the symbols can be
steady or flashing.
A number in the symbol indicates in which display the symbol
appears, see section “The console” for the display numbers.
A quick reference guide is delivered together with this manual.
The guide covers which keys to press for common operating
actions and a list of call processing, special function and service
key functions.
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OPI-II
The Console
The Console
The OPI-II operator console uses a combination of advanced
digital technology, ISDN communication principles and distributed
stored program control.
This makes it the perfect choice for an organisation that knows
the value of fast and precise information handling.
The console consists of three components:
• Display unit which displays call information using symbols.
• Key panel for processing calls and performing operator tasks.
• Handset or headset.
The symbols on the display unit are not permanently visible, only
the symbols relevant to an individual call appear. Numerical and
digital information is provided in the call admittance, call status
and connection fields.
A diagram of the console´s displays and key panel is on the
opposite page and on the fold-out cover. Use the key panel to
instigate operations such as answering, extending and putting
calls on hold. The console diagram has been numbered to enable
you to see at a glance the functionality of the keys.
The handset is equipped with hearing aid function as standard.
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OPI-II
The Console
Description
10
6786
8796
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OPI-II
The Console
The displays
The display symbols indicate which function the console is
currently performing. There are five display fields:
1 Call admittance field
• The type of incoming call.
• How many calls are waiting to be answered.
• Alarm class and maintenance indication.
2 and 4 Call status fields
• Extension numbers and line data.
• Status of called party or operator.
• The first connected party appears in the left side.
3 Connection field
• Dialled digits (up to eight digits).
• Call metering.
• Calls to blocked extensions.
• Control data when programming.
5 Programming/put-on-hold field
• The console mode.
• Call put on hold and monitored calls.
Once you become familiar with the symbols the console status is
automatically apparent. See section “Display unit symbols” for a
comprehensive guide to the displays.
The keyboard
The key panel is used to instigate operations such as answering,
extending and putting calls on hold. See section “Key description”
for a description of the keys.
6 Call processing keys
7 Service keys
8 Special function keys
9 Sound level control
10 Press to talk
Note: The console diagram is also printed on the fold-
out cover at the end of the guide.
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OPI-II
The Console
Connection of accessories
Handset, headset, footpedal, braille unit and tape recorder can
be connected to the display unit of the console, see the diagram
below.
Notes:
- The breakplates of some connector inlets must be
removed before connection, preferably with a small
screwdriver.
- When quick disconnect cable for handset is used, the
coiled end of the cable should be connected to the
console.
FOOT PEDAL
TAPE REC. BRAILLE
LINE KEYBOARD HANDSET/HEADSET
Display unit left side Display unit right side
Tone ringer level control
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OPI-II
Preparing the Console
Preparing the Console
On/Off duty
The console must be turned on to receive calls. If an incoming
call is not answered within a predetermined time, the console is
automatically switched off.
Notes:
- As an option, calls to the individual operator number can
be received even if the console is turned off, if required
contact system administrator.
Off appears on the display if the console is turned off.
Night appears on the display if the console is in night service mode.
To turn the console on/off or switch it to day service:
Press
Acoustic signal
The console uses these acoustic sounds to signal incoming calls.
• One tone ringer, this signals a call to the console, used for
normal and heavy traffic. There are four cadences:
Internal call, external call, recall and emergency call.
• Continuous tone ringer, this signals when an emergency call
or another call is not answered within a predetermined time.
Press to alternate between continuous and one tone signal
Note: The tone ringer level can be altered by the control at
the left side of the display unit, see section “The console”.
Calls waiting more than a predetermined time are always
signalled with a continuous, acoustic signal.
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OPI-II
Preparing the Console
Adjusting the tone ringer character
You can change the tone ringer to ten different characters.
Press
You enter programming character adjustment mode.
Dial any digit 0-9 to select a ringer character
Selected tone will be heard. The last digit pressed will be stored
when you exit programming mode.
Press to exit
Note: The console must be idle or in absent/night mode.
Tone ringer should be audible until exit of programming
mode.
Manual or automatic answer
The console can be used in automatic or manual mode.
In automatic mode, calls are answered immediately without the
aid of pressing a key.
Press to activate automatic answering
(To return to manual answering press the key again.)
The display shows that calls will be automatically answered.
Note: If the console is programmed for automatic
answer, you do not need to press the answer/extend key
in order to answer calls.
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OPI-II
Preparing the Console
Manual or automatic extending
Incoming calls can be extended automatically or manually,
automatically extended calls are transferred to extensions
without pressing a key. The operator functions in this user guide
are for a console switched to automatic extending.
Press to activate automatic extending
(To return to manual extending press the key again.)
The display shows that calls will be automatically extended.
Note: If the console is programmed for automatic
extending, you do not need to press the answer/extend
key in order to extend calls.
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OPI-II
Incoming Calls
Incoming Calls
Incoming external calls
The console rings and the display shows a new external incoming call. Which symbols are displayed depends on the call type:
Incoming call from a public network
Incoming call from a private network
Incoming call from a tie line
Press to answer the call
You are connected to the calling party.
The display shows this information if the call is from a private network.
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OPI-II
Incoming Calls
Rerouted calls
If a call fails to reach the designated location it is rerouted to the
console.
Press to answer the call
You are connected to the calling party.
There are four reasons a call is recalled to the console, the
reason appears on the displays:
Dialled extension is busy.
Resource congestion is encountered.
Dialled extension is blocked.
Dialled number is vacant or an incomplete number.
Correct if possible, and inform the caller
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Incoming Calls
An extension or operator calls the console
An extension or operator can contact the console using one of
two methods:
Dialling a common operator number
Note: If an operator dials a common operator number all
the other operator consoles in the system ring.
Dialling an individual operator number
Note: If the function to ”receive calls while the console is
turned off” is used and the console is turned off, the left
symbol will not light.
Press to answer the call
You are connected to the calling party.
Inquiry
When an extension contacts the operator with an external call put
on hold, proceed in the same manner as section “An extension or
operator calls the console (common operator number)”.
To reconnect the extension to the external line:
Press
The console is cleared.
To connect the console to the external call:
Ask the extension to replace the handset
When the extension replaces the handset you are automatically
connected to the caller.
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2
1
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Incoming Calls
Emergency calls
An emergency call from an extension, a private network or a tie
line is signalled by a continuous acoustic signal.
Emergency call from an extension
Emergency call from a private network
Emergency call from a tie line
Press to answer the call
You are connected to the calling party.
Diverted calls
When a caller is diverted to your console. The console rings.
If the diverted call is from an external line
If the diverted call is from an extension
Press to answer the call
You are connected to the calling party.
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Incoming Calls
Absence information (Message diversion)
When a called extension has activated an absence information
and the call is diverted to your console. The absence information
can be activated on consoles or extensions.
A single tone is heard.
If the diverted call is from an external line
If the diverted call is from an extension
The display unit shows the extension number, the absence
code and the time/date of return for the called extension.
Press to answer the call
You are connected to the calling party.
Give the information to the caller
and Press to clear the call
Note: The activated absence information can be bypassed,
see section “Extending - Bypassing”.
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OPI-II
Extending
Extending
This chapter describes how to extend calls to extensions,
operators, paging units and external lines.
Extending (in general)
To transfer a call to an extension.
Dial the extension number
Press to extend the call
The call is extended and the console is cleared.
Note: If the console is set to automatic extending mode,
the call is automatically extended after the last digit of the
extension number is dialled and the console is cleared.
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OPI-II
Extending
Announce call
If you want to announce the call before extending
(the console must be in manual extending mode).
Dial the extension number
Press
Note: If the called extension is in a private network, there
is no need to press this key, the call is made automatically.
The console rings the extension.
The called party answers.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Busy extension
If the extension is busy, inform the caller and ask if he/she wants
to hold or call later.
If the caller wants to hold:
Press to extend the call
The call is extended and camped on to the busy extension.
The console is cleared.
If the caller wants to call later:
and Press
The call is disconnected and the console is cleared.
If the caller wants to be connected to another extension:
Press
Dial the extension number
Proceed to extend the call as normal.
If the busy extension has a previous call camped on:
You can put the call on hold, see section “Service facilities - On hold”.
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OPI-II
Extending
Barred extension
When an extension is barred from receiving direct indialled calls
from the public network, it is rerouted to you.
Display example:
Inform the caller that the requested extension is barred for
direct indialling
If the caller wants you to extend the call to the required extension:
Press and dial the extension number
Extend the call in the usual manner.
If the called party is restricted to receive external calls at all you
can pass on a message to the extension:
Press and dial the extension number
Extension is free.
Press
The console rings the extension. When the extension answers
you can pass on the message.
Press
Inform the calling external party of the reply.
To terminate the calls:
and Press
The calls are disconnected and the console is cleared.
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OPI-II
Extending
Vacant number
When a vacant extension number is given to you by the calling
party:
Inform the caller about the situation
and Press
The calls are disconnected and the console is cleared.
Absence information (activated Message
diversion)
When an external party wishes to speak to an extension with an
activated absence information.
Dial the extension number
The console shows the diversion code, and if entered, the
time/date of return.
Note: The absence codes consist of one digit which
depends on the system connected to the exchange.
Contact your system administrator regarding your
available absence codes.
Give the information to the caller
and Press
The calls are disconnected and the console is cleared.
Note: The activated absence information can be
bypassed, see section “Bypassing”.
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OPI-II
Extending
Diverted extension
When you extend a call to a diverted internal extension.
Dial the extension number
The console shows the diverted number.
Press to extend the call
The call is extended and the console is cleared.
External follow-me
When you extend a call to an internal extension that has
activated an external follow-me, i.e. ordered a transfer of
incoming calls to an external telephone number.
Dial the extension number
The display shows that the call is being redirected to an external
line.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Personal number
When you extend a call to an extension that has activated a
personal number profile.
Note: At automatic extending, or when you extend
before sending a ring signal towards the extension, the
console gives normal information.
If you want to send a ring signal before extending:
Dial the extension number
Note: Manual ringing is not possible to a cordless or IP
extension, or to an ISDN terminal.
Press to send ring signal
The console shows both the dialled number and the answering
position number.
Note: If the answering position number is the same as
the dialled number, the number is shown both as the
dialled number and the answering number.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Operators and groups
To extend a call to another operator or group in your own
exchange or private network.
Operators
Dial the operator number
Press to extend the call
The call is extended and the console is cleared.
Groups
To extend a call to a group number:
Dial the group number
The console shows both the dialled group number and the
number of the answering extension in the group.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Paging unit
Calls can be extended to a paging unit.
Dial the extension number
Press to activate the paging facility
You can extend the call before answer or wait for answer.
The display shows the paging symbol.
Press to extend the call
The call is extended and the console is cleared.
Note: The paging will start automatically if you extend a
call to an extension which has an activated diversion to a
paging unit.
Normally you will not be involved in the answering procedure.
Only if there is no answer you will be recalled after a
predetermined time.
If the called person cannot be paged.
If the called extension is busy you can camp on announcing:
Press to activate the paging facility
Press to activate call announcing
Press to camp on the call
The call is camped on via the paging unit and the console is
cleared.
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OPI-II
Extending
Message paging
The paging unit can be equipped to permit message paging.
The messages are transmitted as predetermined digit codes
containing a maximum of ten digits. The message is shown on
the display of the paging receiver.
*
81
*
Dial
*
Dial pagee’s extension number and press
Dial the message code (1-10 digits)
#
Press
The console is cleared.
External line
This could be a call to another office exchange within the private
network or to the public network.
Dial the code to get a line (for the line you wish to access)
and the external number
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Bypassing
Diverted extension
When you have called a diverted extension the divertee number
appears on the display.
Press
*
60
*
Dial
Dial the extension number
#
Press to activate bypassing
Press
If the diverted extension accepts the call:
Press to extend the call
Absence information
When you have called an extension and receive absence information.
Press
The extension is called once again but this time there is no
absence information.
Press
If the diverted extension accepts the call:
Press to extend the call
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OPI-II
Service Facilities
Service Facilities
On hold
Putting an ongoing call temporarily on hold leaves the console
free to perform other functions. The call is time supervised, you
are recalled if the call is not retrieved within a certain time period.
The call being put on hold must be in speech connection with the
console.
Press to put the call on hold
or Press to retreive the call on hold
You have speech connection with the party that was put on hold.
Note: To retrieve the last call put on hold, the console
must be in idle state.
The display shows that the party is an extension.
The display shows that the party is an external line.
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OPI-II
Service Facilities
To put on hold using the on-hold-keys
An alternative method to put a call on hold is by using an
on-hold-key.
Press to put the call on hold
The corresponding key symbol is displayed and the console is
cleared.
Press the relevant key to retrieve the call on hold
You have speech connection with the party that was put on hold.
To put on hold using the monitoring key
Calls can also be put on hold using the monitoring key. This
method allows the operator to listen to the party that is on hold.
The call is not time supervised and does not recall.
Press to put the call on hold
The monitoring symbol appears on the display, the console is
cleared and a one way listening path is established to allow you
to monitor the party that is on hold.
Press to retrieve the call on hold
You have speech connection with the party that was put on hold.
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Service Facilities
Announcing
When you receive a call for an extension that needs to be
announced before extending follow these procedures
(the console must be in manual extending mode).
The extension is free
Dial the extension number
Press to call the extension
When the called party answers, announce the call
Press
Speech connection with the caller and extension (Three-party
connection).
Press to extend the call
The call is extended and the console is cleared.
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Service Facilities
The extension is busy
If you are announcing a call to a busy extension and call waiting
is permitted.
The display shows this information.
If the caller wishes to wait:
Press to activate call announcing
Press to camp on the call
The call is camped on to the extension with announcing,
the console is cleared.
When the extension becomes free you will be recalled:
Press
Speech connection with the party that was put on hold.
Press to call the extension
When the called party answers, announce the call
Press
Speech connection with the caller and the extension.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Service Facilities
Recall
A recall is a:
• Call put on hold by the answer/extend key.
• Call put on hold by a put-on-hold key.
• Call extended to a free extension which does not answer.
• Call extended to a busy extension.
The calls are time supervised. When the call is not retrieved or
answered within a predetermined time (changeable by the
system administrator), the call will be returned to the console.
Calls put on hold by the answer/extend key or by a
put-on-hold key
The console rings and this information is displayed.
Press to answer the call
No answer or busy extension
If the extension is free but there is no answer.
If the extension is busy.
Press to answer the call
Inform the caller about the situation, proceed as normal extending.
If the extension answers:
A warning tone is heard.
You have speech connection with both parties.
Press to extend the call
The call is extended and the console is cleared.
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Service Facilities
Call metering
An extension can request an external line with call metering.
Do this using one of the following four methods:
Note: The two first methods are not possible for a
cordless or IP extension, or for an ISDN terminal, as
manual ringing is not applicable towards these types of
extensions.
Calling extension first
This method stops the extension from receiving or making other calls
whilst you are preparing the requested metered call.
Ask the extension to hang up
Dial the extension number
Press
Dial the external number
Ask the called party to hold the line
Press and announce the call
You are reconnected to the extension.
Press to talk to both parties
Press to extend the call
The call is extended and the console is cleared.
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Service Facilities
Calling external party first
Ask the extension to hang up
Press
Make an external call in the usual manner
Ask the called party to hold the line
Call the extension
Press
Announce the call when the extension answers
Press to talk to both parties
Press to extend the call
The call is extended and the console is cleared.
Extension is waiting with the handset off
Press
Dial the external number
Inform the called party that you have a caller for them
Press to talk to both parties
Announce the call
Press to extend the call
The call is extended and the console is cleared.
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Service Facilities
Extend dial tone
An extension calls the console and requests an external metered
line.
Ask the caller to hold the line
Press
Dial the code to get an external line
Dial tone.
Press to extend the call
The line is extended and the console is cleared.
Recall from a metered call
All metered calls are recalled to the operator on completion so
the operator can read the meter. When a meter call is recalled to
the console:
The displays shows the following information.
Press
The ordering extension number and number of pulses appear in
the displays.
Note the number of pulses and the extension
number/name
Press
The last display row changes to show the external number.
Note the external number
Press
The call metered is zeroed and the console is cleared.
Note: External numbers with a maximum of 24 digits can
be read off. The number is displayed, divided into three
parts each with 8 digits. Press the call metering key to
view each part, when you press it for the fourth time, the
number of metered pulses and the symbol is shown.
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Service Facilities
Serial calls
A serial call allows a caller to speak to several extension within
the exchange without having to call back. After each conversation is terminated the caller is redirected to the console.
The operator dials the next extension and extends the next call.
Note: If you need to be absent marked after a serial call has
been ordered, the function ‘diversion of recall’ must be
activated, see section “Recalls diverted to another console”.
When the incoming external call requests a serial call:
Instruct the caller to hold after each finished conversation
Press
The serial call symbol appear on the display.
Dial the extension number
Proceed in the same manner as section “Extending”.
Each time a conversation is terminated the caller is recalled
to the console. The extension number (8 digits) of the call that
has terminated is shown on the display.
Press to answer and ask which extension he/she requires
next
Dial the next number and extend
When the last conversation is completed:
Press to connect to the caller
Press to cancel the serial call function
Press
The call is disconnected and the console is cleared.
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Service Facilities
Recalls diverted to another console
If you need to leave the console unattended e.g. during a serial call
you must insure that all calls are redirected to another operator.
To order diversion of recalls:
*
21
*
Dial and dial the individual operator number
#
Press
Note: U.K., press *2*No.
#
Press to activate
The console is marked absent.
To cancel the diversion of recalls:
#
21
#
Dial
Note: U.K., press #2#.
Dialling during a connected call
When calling interactive tele services, e.g. telephone banks,
you need to use Dual Tone Multi Frequency (DTMF) signals.
If your exchange is not already programmed to automatically
convert your entered digits into DTMF signals, you need to
activate the function during the call.
Press during the call
The display shows that you have entered DTMF mode.
Dial requested digits
Press to end DTMF mode
Press to terminate
The console is cleared and the call is disconnected.
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Service Facilities
Intrusion and forced release
For urgent calls you can use the intrusion function to enter busy
extensions and, if accepted, disconnect him/her to extend the
new call.
An incoming urgent call is connected to the console.
Dial extension number
Appears on the display if the extension is busy.
Appears on the display if the extension is busy with a call
camped on.
Press to intrude on the conversation
The intrusion tone is heard and you are connected to the ongoing
conversation.
Inform the called party about the urgent call
If the extension agrees to accept the new call
Press
The required connection is kept, the other extension is disconnected.
Press to connect the call
The urgent call is connected to the extension, the console is
cleared.
If the extension wishes to finish the ongoing
conversation first
Press
You are connected to the urgent caller.
Inform the caller that you will extend the call as soon as
the extension is free
Press to camp on the call
The caller is camped on to the extension and the console is
cleared.
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Service Facilities
If the extensions class of service does not permit intrusion
The displays signals that intrusion is not permitted on this extension.
Press
You are connected to the urgent caller.
Inform the caller that you are unable to intrude and that
they will have to wait until the extension is free
Press to camp on the call
The caller is camped on to the extension and the console is
cleared.
Call splitting
When two parties are connected to the console (internal or
external), call splitting allows you to converse privately with either
party.
Press to speak to the left party only
Speech connection with the left party.
The display shows this information.
or
Press to speak to the right party only
Speech connection with the right party.
The display shows this information.
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Assistance
Assistance
Assistance methods
If an extension cannot or is not allowed to perform a task, it can
contact an operator to request assistance.
The operator can:
• Call the extension first
• Call the external/other party first
• Request the extension to wait for the call with the handset off
• Extend the dial tone so they can make the call themselves.
Note: 1 and 2 cannot be used for a cordless or IP
extension, or an ISDN teminal as manual ringing is not
applicable towards these types of extensions.
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Assistance
Extension first
The extension hangs up after phoning the operator to request
assistance. This method of assistance prevents the extension
from making or receiving any calls.
Dial the extension number and the requested number
Press (if the requested number is an internal number)
Inform the called party and ask to hold
Press
Announce the call
Press
You have speech connection with both sides.
Press to extend the call
The call is extended and the console is cleared.
Other party first
This allows the extension to initiate or receive calls while the
operator contacts the other party.
Dial the number of the other party
Inform the called party and ask to hold
Dial the extension number
Press
The console rings the extension.
Announce the call when the extension answers
Press
You have speech connection with both sides.
Press to extend the call
The call is extended and the console is cleared.
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Assistance
Extension is waiting with handset off
Dial the number of the other party
Ask the called party to hold
Press
Announce the call
Press
You have speech connection with both sides.
Press to extend the call
The call is extended and the console is cleared.
Extending dial tone
The calling party requests an external line.
Ask the caller to hold
Dial the route access code for an external line
Dial tone.
Press to extend the line
The line is extended to the extension allowing the caller to make
the external call, the console is cleared.
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Assistance
Conference calls
A conference call can be established with a maximum of 8
members, you can either lead the conference or be a member.
Conference leader/initiator
To initiate a conference (console is idle on both sides):
*
3
#
Dial
To add a member to the conference:
Dial the extension number
Press
The console rings the extension, inform the extension that a
conference call is starting.
Press
The number of conference members is displayed.
Repeat the procedure to add more conference members
To disconnect from an established conference.
Press
The console is cleared.
Note: When the maximum number of participants is
reached, you are automatically disconnected from the
conference.
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OPI-II
Assistance
Conference member
An extension can include an operator in a conference they have
initiated.
Note: As a conference member you do not have access
to any operator functions.
Press
You are connected to the calling party. The caller informs you that
you are connected to a conference.
Press to terminate
You are disconnected from the conference and the console is
cleared.
Internal group hunting
You can help group members to leave and join a group.
To leave the group:
*
21
*
Dial and dial the extension number
#
Press
Note: U.K., press *2*No.
#
To re-enter the group:
#
21
*
Dial and dial the extension number
#
Press
Note: U.K., press #2*No.
#
2
43
OPI-II
Assistance
Programming individual abbreviated numbers
You can assist extensions to program individual abbreviated numbers to digit keys 0-9 on the telephone key pad. The number to
be programmed may consist of a maximum of 20 digits.
Notes:
- The extension must have access to this function.
- In Finland only digits 1-9 can be used.
To program or alter a number:
*
51
*
Dial
*
Dial the extension number and press
(0-9)
*
Dial selected digit and press
#
Dial the complete number and press
To erase a specific number:
#
51
*
Dial
*
Dial the extension number and press
(0-9)
#
Dial selected digit and press
To erase all numbers:
#
51
*
Dial
#
Dial the extension number and press
44
OPI-II
Assistance
Authorisation code
You can lock/unlock an extension using the individual
authorisation code.
To lock an extension:
*
76
*
Dial
#
Dial the extension number and press
To unlock an extension:
#
76
*
Dial
*
Dial the extension number and press
#
Dial the individual authorisation code and press
Contact your system administrator regarding the authorisation
code.
45
OPI-II
Assistance
Diversion
You can assist an extension to divert calls to a predetermined
position specified by the system administrator.
Note: The extension must have access to this function.
Direct diversion when a call is extended to the extension
Activate:
*
21
*
Dial
#
Dial the extension number and press
Note: U.K., press *2*No.
#
Cancel:
#
21
*
Dial
#
Dial the extension number and press
Note: U.K., press #2*No.
#
Diversion when the extension does not answer
Activate:
*
211
*
Dial
#
Dial the extension number and press
Cancel:
#
211
*
Dial
#
Dial the extension number and press
46
OPI-II
Assistance
Diversion when the extension is busy
Activate:
*
212
*
Dial
#
Dial the extension number and press
Cancel:
#
212
*
Dial
#
Dial the extension number and press
Internal follow-me
Assist an extension to divert calls to an alternative extension number.
Note: The extension must have access to this function.
Activate:
*
21
*
Dial
*
Dial the extension number and press
Note: U.K., press *2*No.
#
#
Dial the new number and press
Cancel:
#
21
*
Dial
#
Dial the extension number and press
Note: U.K., press #2*No.
#
47
OPI-II
Assistance
External follow-me
You can assist an extension to divert calls to an external number.
Note: The extension must have access to this function.
Activate:
*
22
*
Dial
#
Dial the extension number and press
#
Dial the code to get a line/external no. and press
Cancel:
#
22
*
Dial
#
Dial the extension number and press
Follow-me to paging unit
You can assist an extension to divert calls to a paging unit.
Activate:
*
218
*
Dial
#
Dial the extension number and press
Cancel:
#
218
*
Dial
#
Dial the extension number and press
48
OPI-II
Assistance
Absence information (Message diversion)
You can assist an extension to divert calls into an absence
message. The diversion reason is a predefined one digit code.
Time of return is written as four digits, HHMM (time of day)
MMDD (Date).
Activate:
*
230
*
Dial
*
Dial the extension number and press
(0-9)
*
Dial reason code and press
Contact your system administrator regarding the valid reason
codes.
#
Dial time or date (HHMM or MMDD) of return and press
If no time or date is required:
*
230
*
Dial
*
Dial the extension number and press
(0-9)
#
Dial reason code and press
Contact your system administrator regarding the valid reason
codes.
Cancel:
#
230
*
Dial
#
Dial the extension number and press
49
OPI-II
Assistance
Data traffic
Call to a data extension that is free:
Dial the data extension number
Press to call the extension
When the called party answers:
Dial the data extension number again
The display shows that the extension is free.
Press to extend the call
The call is extended and the console is cleared.
If the data extension is in test or local mode:
The display shows that it is not possible to make a connection.
If you cannot make a connection:
Press to clear the console
50
OPI-II
Assistance
Personal number (optional)
As an operator, you can activate, change or deactivate this
function for a selected extension.
When an extension has activated a personal number search
profile, incoming calls are transferred to internal or external
telephones or back-up services (i.e. voice mail or operator) in the
decided order to find the called person.
Depending on the functionality of your office exchange, the
extension can have either one individual search profile or choose
between five individual search profiles.
The search profiles are programmed or modified by the
system administrator.
Activate:
*
10
*
Dial
*
Dial the extension number and press
If a special search profile is required:
(1-5) Dial the search profile digit
Note: If a search profile digit is not entered, the default
list is activated.
#
Press
Personal number is activated.
Cancel:
#
10
*
Dial
#
Dial the extension number and press
Personal number is deactivated.
51
OPI-II
Assistance
Free seating
You can assist a user with the log off procedure. (The log on
procedure must be done by the user from the telephone to be
used.)
To log off:
#
11
*
Dial
#
Dial the extension number and press
The user is logged off from the used telephone.
General cancellation
You can cancel the following facilities on behalf of an extension
by dialling a general cancellation command:
• Automatic callback
• Diversion direct
• Diversion when the extension is busy
• Diversion when the extension does not answer
• Do not disturb
• Flexible night service
• Follow-me (internal, external)
• Manual message waiting
• Absence information (Message diversion)
#
001
*
Dial
#
Dial the extension number and press
General cancellation.
52
OPI-II
Outgoing Calls
Outgoing Calls
Via any external line
Note: The console must be in idle state with no party on
the left side of the display.
Dial the code to get an external line and the number
The display shows this information.
To terminate the conversation:
Press
The call is disconnected and the console is cleared.
If all lines are busy, you can start supervision and be recalled
when the line becomes free:
Press
Press
The route is supervised and the console is cleared. The console
rings when a line becomes free.
Press to answer
Dial the external number
If urgent and all external lines are busy you can select a specific
external line and use the force release function, see section
“Via a specific external line”.
2
53
OPI-II
Outgoing Calls
Via a specific external line
*0*
Dial
#
Dial the line number and press
Dial the code to get an external line and the external number
Press to terminate the conversation
The call is disconnected and the console is cleared.
If the line is busy you can start supervision and be recalled when
the line becomes free:
Press
Press
The line is supervised and the console is cleared. The console
rings when a line becomes free.
Press to answer
If you need to make an urgent call and all lines are busy you can
intrude and force release a line:
Press to intrude
Inform the parties on the line about the situation.
Press
Press to force release
The call is disconnected and the console is cleared.
Start dialling again, use either ‘Via any line’ or ‘Via a specific line’.
2
2
54
OPI-II
Outgoing Calls
Via an ISDN line or via a direct line to another
office exchange
Dial the code for the ISDN external line or for the direct line
Dial the external number
Press to terminate the conversation
The call is disconnected and the console is cleared.
If all lines are busy this symbol is shown on the display.
To an extension in the private network
Dial the extension number
Press to terminate the conversation
The call is disconnected and the console is cleared.
If all lines are busy this symbol is shown on the display.
55
OPI-II
Outgoing Calls
To an extension in your own exchange
Normal call:
Dial the extension number
Press
The console rings the extension.
Press to terminate the conversation
The call is disconnected and the console is cleared.
If the called extension has activated an absence information:
You will see the activated information, see section “Extending Absence information (activated message diversion)”. You can
bypass the information, see section "Extending - Bypassing".
If the called extension is diverted:
The display shows the divertee position and the diverted
extension number.
You can bypass the diversion, see section “Extending - Bypassing”.
If the called extension has external follow-me:
The display shows external line data and the dialled number.
22
3
3
2
56
OPI-II
Outgoing Calls
If the extension is busy, you can supervise the line until the
extension becomes free:
Note: A free extension that does not answer a call can
also be supervised.
Press
Press
The extension is camped on. The console is cleared and the
extension cannot initiate new calls.
The console rings when the extension becomes free.
Press to answer the call
Press
The console rings the extension and you are connected.
Press to terminate the call
The call is disconnected and the console is cleared.
If the extension is in line locked out state.
Press to clear the console
Note: You must clear the console and inform
maintenance personnel so an investigation can be
launched.
To another operator
Dial the individual operator number
Press to terminate the conversation
The call is disconnected and the console is cleared.
22
2
57
OPI-II
Outgoing Calls
To paging unit
Persons equipped with a wireless paging receiver, can be paged
from your console. Depending on the type of paging system it is
possible to send digit messages or voice messages to the paged
person. If you receive a congestion tone when paging, this
indicates that the paged person has his paging receiver in the
charging rack and is probably out of the office.
Dial the extension number of the person you want to page
Press to activate the paging facility
The paging starts.
Press
Press
You will be recalled when the person answers.
Answer the recall in the normal way
Note: If the paged person does not answer within a
certain time, you will not be recalled.
Paging receivers with voice message:
Dial the extension number of the person you want to page
Press to activate the paging facility
The paging starts.
Leave your message after the tone
Just before the predetermined speech time is ended, a
warning tone will be heard.
Note: The voice channel can be a one way or both way
connection.
You can also send a digit message code, see section
“Extending - Paging unit”.
58
OPI-II
Outgoing Calls
Alarm paging without message code:
*
810
*
Dial
#
Dial pagee’s extension number and press
Alarm paging with message code:
*
810
*
Dial
*
Dial pagee’s extension number and press
Dial the message code (1-5 digits)
#
Press
Note: The alarm paging continues until it is answered.
Last external number redial
To redial the last external number called from the console:
***
Dial
Note: Sweden and Finland, press **0
Abbreviated dialling
Common abbreviated number
These numbers are the same for all users and are programmed
centrally from the maintenance terminal.
Dial the common abbreviated number and proceed as a
normal dialled call
59
OPI-II
Outgoing Calls
Individual abbreviated number
You can program up to 10 individual abbreviated numbers for your
own use by using the digit keys 0-9 on the telephone key pad.
The programmed numbers can consist of a maximum of 20 digits.
Notes:
- The console must have access privileges to this function.
- In Finland only up to 9 digits can be used.
**
(0-9)
Press and dial the selected digit and proceed as a normal
dialled call
Notes:
- Finland, press **(1-9)
- Sweden, press (0- 9)
#
To program or alter an individual abbreviated number:
*
51
*
Dial
(0-9)
*
Dial selected digit and press
Note: Finland, press ( 1-9)
*
#
Dial the complete number and press
To erase a specific number:
#
51
*
Dial
(0-9)
#
Dial selected digit and press
Note: Finland, press ( 1-9)
#
To erase all numbers:
#
51
#
Dial
60
OPI-II
Other Useful Facilities
Other Useful Facilities
Clock
Press and hold
The time of day is shown on the display in 24 hour format.
NIght service
The exchange has four different types of night service:
• Common night service
All incoming calls are rerouted to a predetermined extension(s).
• Individual night service
Incoming calls on a particular external line or a group of external
lines are rerouted to a predetermined extension or customer.
• Universal night service
Incoming calls are signalled on several bells situated at
different locations in the building. Any extension can answer
the calls by lifting the handset and dialling a predetermined
answer code.
• Flexible night service
You can assist in assigning an external line to an extension
for use temporarily.
61
OPI-II
Other Useful Facilities
To order flexible night service:
*
84
*
Dial
*
Dial the extension number and press
*
Dial the code to get an external line and press
#
Dial the external line number and press
To cancel flexible night service:
#
84
*
Dial
#
Dial the extension number and press
Note: If night service is not cancelled by you manually
and if it has lasted at least one hour, the flexible night
service will be cancelled automatically one hour after the
exchange has been switched back to day service.
62
OPI-II
Other Useful Facilities
Alarm
If a fault occurs in the exchange, this symbol flashes and shows
2, 3 or 4. The number indicates the degree of seriousness.
2 = Requires action within one week
3 = Requires immediate action during normal working hours
4 = Demands immediate action at all times
Use the following procedure to acknowledge the alarm:
Press
The display shows this information.
107
Dial and press
The symbols changes to steady light.
Press
The console is cleared.
The purpose with the acknowledgement of the alarm is to avoid
other operators from reporting the alarm. After acknowledgement, you must report the alarm to maintenance, stating the
alarm class as above.
The alarm indication with steady light remains until maintenance
staff have eliminated the fault and erased the alarm from the
maintenance terminal.
When this symbol lights on the display the maintenance staff are
working in the exchange room.
63
OPI-II
Other Useful Facilities
Emergency switching
It is possible to switch the exchange into emergency state.
This only allows predetermined extensions to initiate calls.
To switch the exchange into emergency state:
*
90
#
Dial
The display shows that the console is in emergency state.
To return the exchange to normal state:
#
90
#
Dial
Malicious call tracing
If you are disturbed by malicious external incoming calls you can
invoke the malicious call tracing service which will cause an alarm
and printout. The printout will contain the calling number, the
dialled number, date and time. This information can then be used
to determine the origin of the malicious calls.
Note: The incoming route must have a category for MCT.
The feature is supported by the interworking public
exchange.
To invoke the malicious call tracing service, after an external
incoming call is answered:
*
39
#
Dial
64
OPI-II
Other Useful Facilities
Busy verification
If a specific extension or external line has been busy for an
unusually long time, you can verify its status.
Note: The right side of the console must be idle.
Dial the extension number
or
Access a specific external line
The display shows this information.
Press
The display shows who is connected to the busy extension or
external line.
Fault location
There may be situations when there are problems with a specific
external line or other interference to equipment failure. There are
two ways to verify faulty external lines:
If static or other interference is noticed while connected to an
external party, make note of the route number, line module
numbers and the external line number.
If all external lines are busy more frequently than seems reasonable, or there is any reason to suspect a problem in a specific
external line, each one may be checked, individually, using the
procedure described in section “Outgoing calls - Via a specific
external line”.
The following information should be included in the report:
• Location
• Route number, line module numbers and external line number
• Person reporting the trouble
• Date and time reported
• Person correcting the problem
• Date and time corrected
• Fault reported
• Fault found
65
OPI-II
Display Unit Symbols
Display Unit Symbols
Symbols that appear in the call admittance field
Number of queuing calls.
Steady indicates a call to an individual operator. Flashing
indicates a call is not answered within a predetermined time.
Maintenance work in progress in the exchange.
Alarm classes 2-4.
External call from public exchange.
Steady indicates an external call from private network (tie line).
Flashing indicates an emergency call from private network (tie line).
Recall.
Call rerouted to operator on direct indialling or due to
programmed diversion to operator.
Steady indicates an internal call. Flashing indicates an internal
emergency call.
Steady indicates time is displayed or privacy mode activated by
the privacy key. Flashing indicates a call with message diversion
activated.
Paging.
66
OPI-II
Display Unit Symbols
Symbols that appear in the call status fields
(left/right)
Called extension is free.
Steady indicates the called extension is busy. Flashing indicates
the called extension is busy with a call camped on.
Dialled extension is unassigned, called extension is in line lockout
state or called console is in off duty state.
Called extension is busy and call waiting is allowed.
Individual do not disturb marked extension.
Called extension is in line lockout state.
Ring signal to called party.
Display with six digits.
Steady indicates speech connection with lefthand party. Flashing
indicates console´s lefthand side enters DTMF mode.
Steady indicates speech connection with righthand party.
Flashing indicates console´s righthand side enters DTMF mode.
Indicates speech connection with both lefthand and righthand
parties.
67
OPI-II
Display Unit Symbols
Symbols that appear in the connection field
Serial call.
Steady indicates a call to a blocked extension, extension with
‘intrusion forbidden’ or extending forbidden. Flashing indicates
resource congestion is encountered.
Metered call.
Display with eight digits.
Symbols that appear in the programming/
put-on-hold field
Steady indicates the console is in absent state. Flashing
indicates the console is manually blocked.
Console is in programming mode.
Console is set to continuous ring signal.
Console is set for automatic admittance of calls.
Console is set for automatic call extending.
Steady indicates the exchange is switched to night service.
Flashing indicates the exchange is switched to emergency state.
Steady indicates on which line a call was put on hold (3 links
exists). Flashing indicates that the call is put on hold longer than
a predetermined time.
Call on hold is being monitored.
68
OPI-II
Key Description
Key Description
All keys are non-locking.
Present/Absent key
Press when you do not wish to admit any more calls to your console.
Press again to terminate the state of absence. If all consoles are in
state of absence the exchange will be switched for night service.
Program mode key
Press to set PBX-operator console in programming mode.
Press again to exit.
Continuous signal key
Press when your console is to be left unmanned for a brief
period. Press again when a return to normal signal is required.
Automatic accept mode key
Press to automatically accept calls by the console. Press again to
exit.
Automatic extend mode key
Press to automatically connect to the extensions after you have
dialled the extension number. Press again to exit.
Sound level control
Use this to adjust the sound level in your receiver/headset.
Clock key
Press to obtain the time of day.
Paging key
Press to activate the paging function.
Serial call key
Press to mark the external line for a serial call. Press again to
release the external line.
69
OPI-II
Key Description
Call metering key
Used in two ways:
• Press to mark the external line to be metered.
• Press to read off the registered metering pulses and dialled
external number.
Privacy key
Can be used in two ways (programmable from a maintenance
terminal):
• Press and hold:The caller will not be able to hear the
conversation in your room.
• Toggle to change: Press to turn the microphone off.
Press again to turn the microphone on.
Left status field key
Used for:
• Speech connection with party in left call status field.
• Manual start of ring signal.
• Intrusion on busy extension or call waiting signal.
Three party connect key
Press to gain connection with both the lefthand and righthand
parties on the display.
Right status field key
Used for:
• Speech connection with party in right call status field.
• Manual start of ring signal.
• Intrusion on busy extension or call waiting signal.
Put-on-hold keys (3 keys)
For external lines and extensions.
Press again to retake the call on hold.
Put-on-hold key with monitoring facility
Press if you must answer other calls while called party is delayed
in answering. Press again to regain speech connection.
Answer/extend key
Used for:
• Answering incoming calls.
• Call extending and start automatic ring signal.
• Putting an external line or extension on hold.
70
OPI-II
Key Description
Call announcing key
Used for:
• Call announcing towards busy extension.
• Supervision of busy external line.
Left status field disconnect key
Used in three ways:
• Press to disconnect speech connection with party in left call
status field.
• Press to correct digits dialled in connection with left call
status field.
• Press to display the unanswered extended call.
Right status field disconnect key
Used in three ways:
• Press to disconnect speech connection with party in right
call status field.
• Press to correct digits dialled in connection with right call
status field.
• Press to display the unanswered extended call.
Press to talk key
Located on handset. Used in two ways:
• Press and hold:Speech connection with connected party(ies).
• Release: Disconnect from connected party(ies).
Tone ringer level control
FOOT PEDAL
TAPE REC. BRAILLE
Left side
71
OPI-II
Index
Index
Absence information (Message diversion) 14
Acoustic signal 7
Adjusting the tone ringer character 8
Alarm 62
An extension or operator calls the console 12
Announce call before extending 16
Announcing 28
Assistance 38
Authorisation code 44
Barred extension 18
Busy extension 17
Busy verification 64
Bypassing 25
Absence information 25
Diverted extension 25
Call metering 31
Call splitting 37
Clock 60
Conference calls 41
Connection of accessories 6
Data traffic 49
Description 4
Dialling during a connected call 35
Display unit symbols 65
Diversion 45
Diverted calls 13
Diverted extension 20
DTMF mode 35
Emergency calls 13
Emergency switching 63
Extend dial tone 33
Extending 15
Absence information 19
Announce call 16
Barred extension 18
Busy extension 17
Bypassing 25
Diverted extension 20
External follow-me 20
External line 24
In general 15
Message paging 24
Operators and groups 22
Paging unit 23
Personal number 21
Vacant number 19
External follow-me 47
Fault location 64
Follow-me to paging unit 47
Free seating 51
General cancellation 51
Hold 26
How this manual works 2
72
OPI-II
Index
Incoming calls 10
Absence information 14
An extension or operator calls
the console 12
Diverted 13
Emergency 13
External 10
Inquiry 12
Rerouted 11
Incoming external calls 10
Individual abbreviated number 59
Inquiry 12
Internal follow-me 46
Internal group hunting 42
Introduction 2
Intrusion and forced release 36
Key description 68
Last external number redial 58
Lock an extension 44
Malicious call tracing 63
Manual or automatic answer 8
Manual or automatic extending 9
Message paging 24
NIght service 60
On hold 26
On/Off duty 7
Other useful facilities 60
Outgoing calls 52
Abbreviated dialling 58
Redial number 58
To an extension in the private network 54
To an extension in your own exchange 55
To another operator 56
To paging unit 57
Via a specific external line 53
Via an ISDN line or via a direct line to
another office exchange 54
Via any external line 52
Paging unit 23
Personal number 21, 50
Preparing the console 7
Programming individual abbreviated
numbers 43
Recall 30
Recall from a metered call 33
Recalls diverted to another console 35
Redial 58
Rerouted calls 11
Serial calls 34
Service facilities 26
Short number 58
The console 3
Unlock an extension 44
Vacant number 19
OPI-II
The Console
Quick Reference Guide
OPI-II
Operator Console for MD110
Display unit symbols
Call admittance field
Number of queuing calls.
Call to individual operator
or not answered on time.
Maintenance work in
progress in the exchange.
Alarm classes 2-4.
External call from public
exchange.
External call or emergency
call from private network.
Recall.
Call rerouted to operator,
diversion to operator.
Internal call or internal
emergency call.
Time, privacy mode or
call with message diversion.
Paging.
Call status fields (left/right)
Called extension is free.
Called extension busy or
busy with call camped on.
Extension unassigned, line
lockout or console off duty.
Called extension busy
and call waiting allowed.
Individual do not disturb
marked extension.
Called extension is in line
lockout state.
Ring signal to called party.
Display with six digits.
Connection left party or
left side in DTMF mode.
Connection right party or
right side in DTMF mode.
Connection left/right party.
Connection field
Serial call.
Blocked extension,
intrusion forbidden or
extending forbidden.
Metered call.
Display with eight digits.
Programming/put-on-hold field
Console in absent state
or manually blocked.
Console in programming
mode.
Console set to
continuous ring signal.
Console set for automatic
admittance of calls.
Console set for automatic
call extending.
Exchange in night service
or emergency state.
Indicates on which line a
call was put on hold or
call is put on hold longer
than predetermined time.
Call on hold is monitored.
Service facilities
On hold (alt. 1):
Retrieve call or
On hold (alt. 2): or
(Press again to retrieve)
Announcing:
Free extension Ext. No.
Busy extension (Recall)
Recall:
Quick Reference Guide - OPI-II
© Ericsson Enterprise AB 2001
This is a part of EN/LZT 102 2254 RD
Subject to alteration without prior notice. Printed on chlorine free paper
Assistance
Diversion direct:
*21*
Ext. No.
#
U.K. press 2instead of 21to activate and cancel
Cancel
#21*
Ext. No.
#
Diversion when
no answer:
*211*
Ext. No.
#
Cancel
#211*
Ext. No.
#
Diversion when busy:
*212*
Ext. No.
#
Cancel
#212*
Ext. No.
#
Internal follow-me:
*21*
Ext. No.
*
New ext. No. #
U.K. press
2
instead of 21to activate and cancel
Cancel
#21*
Ext. No.
#
External follow-me:
*22*
Ext. No.
#
External No.
#
Cancel
#22*
Ext. No.
#
Follow me to
paging unit:
*218*
Ext. No.
#
Cancel
#218*
Ext. No.
#
Conference (initiate):
*3#
Abbreviated number:
Program
*51*
Ext. No.
*
(0-9) *
External No.
#
Erase number
#51*
Ext. No.
*
(0-9) #
Other useful facilities
Alarm (acknowledge):
107
Emergency switching:
*90#
Cancel
#90#
Malicious call tracing:
*39#
Flexible night service:
*84*
Ext. No.
*
Route access code
*
External line No.
#
Cancel
#84*
Ext. No.
#
Outgoing calls
External call: Code to get a line
External No.
Via a specific
external line:
*0*
Line No.
#
(Proceed as a normal call)
Extension in the
private network: Ext. No.
Extension in your
exchange: Ext. No.
Cancel call:
Supervise extension: (Recall)
Last external
number redial:
***
Sweden and Finland press
**0
Individual
abbr. number:
**(0-9)
Sweden press
(0-9) #
, Finland press
**(1-9)
Extending
In general: Ext. No.
Call announcing: Ext. No.
Busy extension:
Camp on
Clear call
Other extension Ext. No.
Barred extension: Ext. No.
Bypassing:
Diverted
extension
*60*
Ext. No.
#
Absence
information
Personal number:
Paging unit: Ext. No.
Busy extension
Message paging:
*81*
Ext. No.
*
Message code
#
Subject to alteration without prior notice. Printed on chlorine free paper
Ericsson communications solutions
for enterprise networks combine and
improve advanced ways of exchanging
information via voice, data, video and
evolving future media.
This requires a true understanding of how
businesses and professionals interact—
an understanding that goes far beyond
meeting just the technological
requirements.
Our customers include owners of small to
large enterprise networks, local as well as
multinational. We also offer solutions for
Internet service providers.
We deliver quality of service over
converged networks. We provide staff
with full onsite and offsite mobility.
We integrate computer and telephony
applications on the desktop. We enable
coordination of all business interactions
over the media of choice. In essence, we
help businesses forge enduring
relationships with customers.
Ericsson is the leading provider in the new
telecoms world, with communications
solutions that combine telecom and
datacom technologies with the freedom
of mobility for the user. With more than
100,000 employees in 140 countries,
Ericsson simplifies communications for its
customers - network operators, service
providers, enterprises and consumers the world over.
Ericsson Enterprise AB
All rights reserved.
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise
© Ericsson Enterprise AB 2001
EN/LZT 102 2254 RD
Subject to alteration without prior notice. Printed on chlorine free paper
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