Aastra OPI II User Guide
OPI-II
Operator Console for MD110
User Guide
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OPI-II
Welcome
Welcome to the User Guide for the OPI-II Operator Console in the
MD110 system.
It is a state-of-the-art business communications system. Its alliance
of features and facilities effectively improves communications for
virtually any kind of organization.
To take full advantage of these advanced features and facilities there
is a line of telephones, designed for ease of use in every situation.
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OPI-II
Table of Contents
Table of Contents
page
Introduction ..............................................2
The Console ............................................3
Preparing the Console ..............................7
Incoming Calls ........................................10
Extending ..............................................15
Service Facilities ....................................26
Assistance ..............................................38
Outgoing Calls ........................................52
Other Useful Facilities ............................60
Display Unit Symbols ..............................65
Key Description ......................................68
Index ......................................................71
EN/LZT 102 2254 RD
© Ericsson Enterprise AB 2001
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying,
recording or otherwise, without prior written permission of the publisher.
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OPI-II
Introduction
Introduction
How this manual works
The initial section of the manual introduces the equipment and
familiarises you with the layout of the console.
The main body of the manual covers all the operating functions
e.g. answering and extending calls.
The conventions used within this section are:
Actions appear in an alternative bold typeface and the key
diagram appears in the left hand margin opposite the text.
For example:
Press
The systems response is shown with the illuminated display
symbols where it facilitates the function, the symbols can be
steady or flashing.
A number in the symbol indicates in which display the symbol
appears, see section “The console” for the display numbers.
A quick reference guide is delivered together with this manual.
The guide covers which keys to press for common operating
actions and a list of call processing, special function and service
key functions.
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OPI-II
The Console
The Console
The OPI-II operator console uses a combination of advanced
digital technology, ISDN communication principles and distributed
stored program control.
This makes it the perfect choice for an organisation that knows
the value of fast and precise information handling.
The console consists of three components:
• Display unit which displays call information using symbols.
• Key panel for processing calls and performing operator tasks.
• Handset or headset.
The symbols on the display unit are not permanently visible, only
the symbols relevant to an individual call appear. Numerical and
digital information is provided in the call admittance, call status
and connection fields.
A diagram of the console´s displays and key panel is on the
opposite page and on the fold-out cover. Use the key panel to
instigate operations such as answering, extending and putting
calls on hold. The console diagram has been numbered to enable
you to see at a glance the functionality of the keys.
The handset is equipped with hearing aid function as standard.
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OPI-II
The Console
Description
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8796
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OPI-II
The Console
The displays
The display symbols indicate which function the console is
currently performing. There are five display fields:
1 Call admittance field
• The type of incoming call.
• How many calls are waiting to be answered.
• Alarm class and maintenance indication.
2 and 4 Call status fields
• Extension numbers and line data.
• Status of called party or operator.
• The first connected party appears in the left side.
3 Connection field
• Dialled digits (up to eight digits).
• Call metering.
• Calls to blocked extensions.
• Control data when programming.
5 Programming/put-on-hold field
• The console mode.
• Call put on hold and monitored calls.
Once you become familiar with the symbols the console status is
automatically apparent. See section “Display unit symbols” for a
comprehensive guide to the displays.
The keyboard
The key panel is used to instigate operations such as answering,
extending and putting calls on hold. See section “Key description”
for a description of the keys.
6 Call processing keys
7 Service keys
8 Special function keys
9 Sound level control
10 Press to talk
Note: The console diagram is also printed on the fold-
out cover at the end of the guide.
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OPI-II
The Console
Connection of accessories
Handset, headset, footpedal, braille unit and tape recorder can
be connected to the display unit of the console, see the diagram
below.
Notes:
- The breakplates of some connector inlets must be
removed before connection, preferably with a small
screwdriver.
- When quick disconnect cable for handset is used, the
coiled end of the cable should be connected to the
console.
FOOT PEDAL
TAPE REC. BRAILLE
LINE KEYBOARD HANDSET/HEADSET
Display unit left side Display unit right side
Tone ringer level control
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OPI-II
Preparing the Console
Preparing the Console
On/Off duty
The console must be turned on to receive calls. If an incoming
call is not answered within a predetermined time, the console is
automatically switched off.
Notes:
- As an option, calls to the individual operator number can
be received even if the console is turned off, if required
contact system administrator.
Off appears on the display if the console is turned off.
Night appears on the display if the console is in night service mode.
To turn the console on/off or switch it to day service:
Press
Acoustic signal
The console uses these acoustic sounds to signal incoming calls.
• One tone ringer, this signals a call to the console, used for
normal and heavy traffic. There are four cadences:
Internal call, external call, recall and emergency call.
• Continuous tone ringer, this signals when an emergency call
or another call is not answered within a predetermined time.
Press to alternate between continuous and one tone signal
Note: The tone ringer level can be altered by the control at
the left side of the display unit, see section “The console”.
Calls waiting more than a predetermined time are always
signalled with a continuous, acoustic signal.
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OPI-II
Preparing the Console
Adjusting the tone ringer character
You can change the tone ringer to ten different characters.
Press
You enter programming character adjustment mode.
Dial any digit 0-9 to select a ringer character
Selected tone will be heard. The last digit pressed will be stored
when you exit programming mode.
Press to exit
Note: The console must be idle or in absent/night mode.
Tone ringer should be audible until exit of programming
mode.
Manual or automatic answer
The console can be used in automatic or manual mode.
In automatic mode, calls are answered immediately without the
aid of pressing a key.
Press to activate automatic answering
(To return to manual answering press the key again.)
The display shows that calls will be automatically answered.
Note: If the console is programmed for automatic
answer, you do not need to press the answer/extend key
in order to answer calls.
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OPI-II
Preparing the Console
Manual or automatic extending
Incoming calls can be extended automatically or manually,
automatically extended calls are transferred to extensions
without pressing a key. The operator functions in this user guide
are for a console switched to automatic extending.
Press to activate automatic extending
(To return to manual extending press the key again.)
The display shows that calls will be automatically extended.
Note: If the console is programmed for automatic
extending, you do not need to press the answer/extend
key in order to extend calls.
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OPI-II
Incoming Calls
Incoming Calls
Incoming external calls
The console rings and the display shows a new external incoming call. Which symbols are displayed depends on the call type:
Incoming call from a public network
Incoming call from a private network
Incoming call from a tie line
Press to answer the call
You are connected to the calling party.
The display shows this information if the call is from a private network.
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OPI-II
Incoming Calls
Rerouted calls
If a call fails to reach the designated location it is rerouted to the
console.
Press to answer the call
You are connected to the calling party.
There are four reasons a call is recalled to the console, the
reason appears on the displays:
Dialled extension is busy.
Resource congestion is encountered.
Dialled extension is blocked.
Dialled number is vacant or an incomplete number.
Correct if possible, and inform the caller
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OPI-II
Incoming Calls
An extension or operator calls the console
An extension or operator can contact the console using one of
two methods:
Dialling a common operator number
Note: If an operator dials a common operator number all
the other operator consoles in the system ring.
Dialling an individual operator number
Note: If the function to ”receive calls while the console is
turned off” is used and the console is turned off, the left
symbol will not light.
Press to answer the call
You are connected to the calling party.
Inquiry
When an extension contacts the operator with an external call put
on hold, proceed in the same manner as section “An extension or
operator calls the console (common operator number)”.
To reconnect the extension to the external line:
Press
The console is cleared.
To connect the console to the external call:
Ask the extension to replace the handset
When the extension replaces the handset you are automatically
connected to the caller.
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Incoming Calls
Emergency calls
An emergency call from an extension, a private network or a tie
line is signalled by a continuous acoustic signal.
Emergency call from an extension
Emergency call from a private network
Emergency call from a tie line
Press to answer the call
You are connected to the calling party.
Diverted calls
When a caller is diverted to your console. The console rings.
If the diverted call is from an external line
If the diverted call is from an extension
Press to answer the call
You are connected to the calling party.
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OPI-II
Incoming Calls
Absence information (Message diversion)
When a called extension has activated an absence information
and the call is diverted to your console. The absence information
can be activated on consoles or extensions.
A single tone is heard.
If the diverted call is from an external line
If the diverted call is from an extension
The display unit shows the extension number, the absence
code and the time/date of return for the called extension.
Press to answer the call
You are connected to the calling party.
Give the information to the caller
and Press to clear the call
Note: The activated absence information can be bypassed,
see section “Extending - Bypassing”.
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OPI-II
Extending
Extending
This chapter describes how to extend calls to extensions,
operators, paging units and external lines.
Extending (in general)
To transfer a call to an extension.
Dial the extension number
Press to extend the call
The call is extended and the console is cleared.
Note: If the console is set to automatic extending mode,
the call is automatically extended after the last digit of the
extension number is dialled and the console is cleared.
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OPI-II
Extending
Announce call
If you want to announce the call before extending
(the console must be in manual extending mode).
Dial the extension number
Press
Note: If the called extension is in a private network, there
is no need to press this key, the call is made automatically.
The console rings the extension.
The called party answers.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Busy extension
If the extension is busy, inform the caller and ask if he/she wants
to hold or call later.
If the caller wants to hold:
Press to extend the call
The call is extended and camped on to the busy extension.
The console is cleared.
If the caller wants to call later:
and Press
The call is disconnected and the console is cleared.
If the caller wants to be connected to another extension:
Press
Dial the extension number
Proceed to extend the call as normal.
If the busy extension has a previous call camped on:
You can put the call on hold, see section “Service facilities - On hold”.
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OPI-II
Extending
Barred extension
When an extension is barred from receiving direct indialled calls
from the public network, it is rerouted to you.
Display example:
Inform the caller that the requested extension is barred for
direct indialling
If the caller wants you to extend the call to the required extension:
Press and dial the extension number
Extend the call in the usual manner.
If the called party is restricted to receive external calls at all you
can pass on a message to the extension:
Press and dial the extension number
Extension is free.
Press
The console rings the extension. When the extension answers
you can pass on the message.
Press
Inform the calling external party of the reply.
To terminate the calls:
and Press
The calls are disconnected and the console is cleared.
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OPI-II
Extending
Vacant number
When a vacant extension number is given to you by the calling
party:
Inform the caller about the situation
and Press
The calls are disconnected and the console is cleared.
Absence information (activated Message
diversion)
When an external party wishes to speak to an extension with an
activated absence information.
Dial the extension number
The console shows the diversion code, and if entered, the
time/date of return.
Note: The absence codes consist of one digit which
depends on the system connected to the exchange.
Contact your system administrator regarding your
available absence codes.
Give the information to the caller
and Press
The calls are disconnected and the console is cleared.
Note: The activated absence information can be
bypassed, see section “Bypassing”.
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OPI-II
Extending
Diverted extension
When you extend a call to a diverted internal extension.
Dial the extension number
The console shows the diverted number.
Press to extend the call
The call is extended and the console is cleared.
External follow-me
When you extend a call to an internal extension that has
activated an external follow-me, i.e. ordered a transfer of
incoming calls to an external telephone number.
Dial the extension number
The display shows that the call is being redirected to an external
line.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Personal number
When you extend a call to an extension that has activated a
personal number profile.
Note: At automatic extending, or when you extend
before sending a ring signal towards the extension, the
console gives normal information.
If you want to send a ring signal before extending:
Dial the extension number
Note: Manual ringing is not possible to a cordless or IP
extension, or to an ISDN terminal.
Press to send ring signal
The console shows both the dialled number and the answering
position number.
Note: If the answering position number is the same as
the dialled number, the number is shown both as the
dialled number and the answering number.
Press to extend the call
The call is extended and the console is cleared.
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OPI-II
Extending
Operators and groups
To extend a call to another operator or group in your own
exchange or private network.
Operators
Dial the operator number
Press to extend the call
The call is extended and the console is cleared.
Groups
To extend a call to a group number:
Dial the group number
The console shows both the dialled group number and the
number of the answering extension in the group.
Press to extend the call
The call is extended and the console is cleared.
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