Aastra OFFICE 35 Quick User Guide

Aastra Office 35 Quick User Guide (for Ascotel version i.6 only)

Description of keys

Fox Key Multifunction “Smart” key. Use for transferring calls

and press under the word you want for extra features
Backspace Deletes the last digit or character entered (for correction)
Alpha-search key Changes number pad from Numeric to Alpha mode. This

is used for the powerful Alpha- search feature described later
End /break key Clears the display, cancels your last action, takes you back

to your caller after an inquiry call, disconnects call.

Volume controls Lowers / Raises volume of the speaker and/or ear-piece, also moves cursor

left and right ( to edit or insert digits)
Absence key Last diverted number (programmable) e.g. to Voicemail
Speaker Selects hands-free mode, go off hook, activate speaker while on a

call.
Last Number Redial Redials the last 10 dialled numbers (keep pressing to scroll through

numbers) – Press "Call" or lift handset when desired one is on the
display.

How to use your phone

To Answer a call Pick up the handset, or press the speaker key to answer hands-free.
To Dial Internally Dial the extension number, then lift the handset or press the speaker key, or press Fox key

under "Call".

To Dial Externally Dial the required number (prefixed by 9 for an outside line), then lift the handset or press the

speaker key, or press Fox key under "Call".

To Transfer a call Press the Fox key under “Enquiry_c “ (enquiry call), then Dial the extension number,

announce the call, if accepted then replace the handset. (You can use ‘Alpha-search’ to find
and dial the extension – see later)

Return to caller If the enquiry call is refused, return to the caller by pressing the end key NB once only
Shuttle / toggle Pressing the Fox key (under “Broker.”) alternates between internal and external party.
Conference Answer or make an external or internal call, inform the 1st party that you will be setting u p a

conference, press the Fox key (under “Enquiry_c “), dial the 2nd party (internal or external),
inform 2nd party that you are setting up a conference, then press digit 3 ( or “Conf.”) – then all
parties are conferenced. Up to five parties and yourself can be added by repeating the above.
“Conference” will show on the display to confirm.

Mute / Secrecy If you do not want the other party on line to hear what you are saying, then press the FoxKey

under the word "Micro". (abbr. For Microphone). A symbol will appear on the right of the display
to confirm this. Press "Micro" again to switch back.

Callback on Busy When a busy extension is encountered, you will hear the busy tone and " C_back C_

Waiting" will appear on the display, press the Fox key under the word “C_back”, the system

acknowledgement tones will be heard. Replace the handset. When the busy party becomes
free, your phone will ring,. When you answer it your requested callback call will be placed to the
other party. NB this only works on internal calls.

TIP you can also do this when you have an external call on the line, when your inquiry

call gets a busy tone, press the Fox key under “C_back”, replace the handset, then the

!

external call will be waiting against the busy extension. When that extension becomes
free the external call will be presented to them. If the extension remains busy, after the
pre-set system time-out, the external call will be returned to you. NB callbacks will not

be available if extension is diverted to Voicemail.

For Support Please Call The Applegarth Support Line On 08700 605 665 or email [e-mail] 1

2

Callback on No Reply After several rings, the display will show the “C_back” prompt, press the Fox key under

“C_back” then your callback request will be shown on their display.
Pickup To pick up a ringing call in your group – press the key marked “Pick up”
Cut-off Alarm If you have attempted to transfer an external call, and have not followed the correct procedure,

and then replaced the handset, you may hear a continuous ringing (cut-off alarm). This will
continue for around 10 seconds, you must pick up the handset again within this time or the call
will be lost.

Call Park If you wish to hold a call for an extended time, you MUST use the “Park” facility. Whilst
(Extended Hold) on a call, if you need to place the caller on hold for longer than 10 seconds, press the Fox key

under “Park”, then replace the handset. When you wish to retrieve the call, press the Fox key
under “Take_back” – THEN pick up the handset. You can make/take other calls while a call is
parked.

NB If you try to hold the call by pressing “Enquiry_c.” for longer than 10 seconds, you

are in danger of LOSING THE CALL and the cut-off alarm will sound as above!

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An

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appearing in the right of the display indicates that there is information present for you.

Press the
is the item. So press the Fox key under “Call_ list “ and the last 10 calls that you have not

answered will be displayed. Scroll arrows will appear on the display, press the Fox key under
them to scroll through the number list. When a name or number you wish to call back appears
on the display, then press Fox key under "Call". (or “Delete” or “Edit” as you choose)

Alpha-dial / Search This powerful system feature allows quick access to all the stored numbers. It

or

Name Dial accesses the system-wide directory, your private file and your programmed keys.

It operates in a very similar way to the name search and dial feature on many Mobile Phones. It
saves you having to look up or remember your colleagues’ numbers, and saves a lot of time!
To use it, simply enter the first 2 or 3 letters of the persons last name (using the letters printed
just below the digits of the dial pad) - NB You only need to press the key with the letter you

want ONCE each - Then press the Alpha key (ABC key). Any names that match the

combination of letters will appear in the display. If more than one name is found, then the Scroll
Arrows will appear (and the number of matches) – Press the Fox Key under the arrows to scroll
through the names until you see the one you want then press the Fox Key under “Call” or lift the
handset, or press the speaker key for hands-free.

TIPS - You can shorten the search procedure by using the # key for a space. So

for example, to find Laver, Fred you simply press 5, 2, #, 3 (L, A, space F). If many

matches are found, you can then enter another one or two letters. Most names can be
found with 3 or 4 key presses. You can scroll through the list of matches (if more than
one is found) by using the Up/Down scrollarrows.
You can also search whilst you have a call on-line, either to give out the number to the
caller or transfer the call. The stored number is shown when you press the

Menu Key Pressing this takes you through the various extra features available on your phone / system.

Just press repeatedly till you see the item you want, then follow the prompts on the display –
selecting by pressing the Fox key under the desired item. (For full details, see the full User
Guide)

TIP - Press and hold down the Menu Key for 2-3 secs, this will take you

straight to the Programming menu.

Ring Volume You can adjust the ring volume up or down while your phone is ringing using the + & - Keys.

OR you can go into the programming menus (see above) and press the Menu key till you see
“Ring”. Then you can adjust the Volume, Melody and Speed by scrolling through the options.

With 8 melodies and 8 speeds you get 64 different Rings. This enables you to distinguish your
ringing phone from a colleague’s.

Keys Free keys can be assigned as “Number keys” or “Team Keys”. As a Number key you can

store 2 entries – accessed by a single or double press respectively (like a mouse). A Team Key

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key, and the item will be indicated on the display. For example usually "Call_list"

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key.

For Support Please Call The Applegarth Support Line On 08700 605 665 or email [e-mail]