Aastra Telecom MX-ONE 4.2 User Manual

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MX-ONE™ Messaging Voice Mail 4.2

Telephone User Interface

User Guide

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MX-ONE Messaging Voice Mail 4.2

USER GUIDE

This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Aastra Telecom Sweden AB, Stockholm, Sweden.

The information in this document is subject to alteration without prior notice.

Aastra makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

MX-ONE Messaging Voice Mail Telephone User Interface User Guide

Page 3

Table of Contents

Page

Table of Contents...................................................................... 1

Welcome ................................................................................... 2

How to use this Guide............................................................... 3

Introduction to the Telephone User Interface ........................... 4

General Information ............................................................ 4

Getting Started .......................................................................... 7

Message Handling................................................................... 12

Handle Incoming Messages .............................................. 12

Create New Messages ....................................................... 16

........

Forward to a Fax Machine (Fax Number)

Customize Your Mailbox.................................................. 20

Other Features......................................................................... 28

Useful Hints ............................................................................ 31

Index ....................................................................................... 37

................. 18

Subscriber Information

As you use MX-ONE Messaging Voice Mail, you will need to know the following information. For easy reference, complete this box with the information you receive from your system administrator.

Your subscriber mailbox number:.......................................................................................

MX-ONE Messaging Voice Mail external number:...........................................................

Additional keys to access your mailbox: ............................................................................

MX-ONE Messaging Voice Mail internal extension: ........................................................

System administrator:..........................................................................................................

System administrator’s extension: ...........................Mailbox:............................................

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Welcome

Welcome to MX-ONE Messaging Voice Mail, the unified messaging application from Aastra.

With Messaging Voice Mail, you can access and manage all

r messages - voice, fax, and e-mail - in a single

you telephone call. This user guide introduces the advanced messaging fetures of Messaging Voice Mail using the Telephone User Interface (TUI) – the interface you access whenever you call into your mailbox by phone.

You can begin using the Telephone User Interface immediately once your mailbox, mailbox, is set up.

Easy-to-follow voice prompts guide you

called a subscriber

through the system. Initially, you may use just some of the features, doing basic activities such as listening to and sending voice messages. As you become more familiar with Messaging Voice Mail, however, you can start using its powerful message management features to save you time and help you work more efficiently.

For example, you can set Messaging Voice newer m

essages first or to present them in the order

Mail to present

recieved. To quickly access the messages you want – whether voice, fax, or e-mail – you can set it to present messages by type. If you serve a number of important clients, you can set Messaging Voice Mail to notify you immediately when a message arrives, even to your pager or mobile phone.

If you are out of the office, you can let your callers know

your out-of-offic

using

e greeting. You can also ensure that important messages are handled promptly by automatically forwarding all your messages or selected messages to another person. So whether you are in the office or traveling, you can still access and manage your messages to the benefit of you and your clients.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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How to use this Guide

To use this guide, find the procedure you want in the Table of Contents. The first part of each section contains general information about the features available. The next pages show the keystrokes for each feature. To quickly use a feature, follow the path that starts at the top of the required feature and move down through the keys shown. When options are given you can skip down the list to the desired feature. Tips to help enhance your use of the various Messaging Voice Mail features are also provided.

If this is the first time you have used Messaging Voice Mail,

re to read t

be su with the basic features, refer to the MX-ONE Messaging Voice Mail Reference Card to quickly find the keystrokes needed. Some features in Messaging Voice Mail are optional, and therefore, may not be available in your system.

If you have questions about Messaging Voice Mail, consult the system the Messaging Voice Mail system in your organization.

his guide carefully. Once you are familiar

nistrator, who is the person responsible for

admi

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Introduction to the Telephone User Interface

General Information

The Messaging Voice Mail Telephone User Interface allows you to manage the following message types:

•Voice

•Fax

•E-mail

Note: Fax and e-mail are optional features which may not

n your system or to all users on the system.

lable o

be avai

Message management features

Away from the office, the telephone is tool for managing messages. On the road, the telephone is the most common and readily available device for delivery and access of messages. But its use has traditionally been limited to only voice mail. The Messaging Voice Mail Telephone User Interface provides flexible message management features for all of your incoming voice, fax, and e-mail messages.

Unified messaging through the telephone

Messaging Voice Mail brings the same convenience of

rievi

ng and managing voice messages to fax and e-mail

ret messages. You can access, reply to and forward all three message types from any telephone. Wherever you have a phone, you have access to your messages.

the most convenient

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Introduction to the Telephone User Interface

The Messaging Voice Mail Telephone User Interface offers several additional features. Separate message queues, the ability to access messages by type and urgency, and group processing are just a few of the powerful and time-saving features that streamline your message management load. Call from any telephone to hear how many messages await you, who they are from, when they were received, and the priority status of each message. Save or delete any of your messages (voice, fax, and e-mail).

With group processing you can manage multiple messages

single command. You can then

with a by selecting multiple messages and processing them all with one command. So if you have just enough time to listen to your messages, but not respond to them, you can quickly select all of the messages which require immediate attention

- and with one command - forward them all to any Messaging Voice Mail subscriber with a single voice annotation. When travelling you can also forward all of your fax or e-mails at once to a hotel fax machine.

This transforms your telephone into a truly universal messagi

ng tool,

where you manage messages using nothing

more than a telephone.

save invaluable time

What can you do?

Fax and e-mail messages are managed by using the same commands

as voice mess

ages, thereby simplifying message

management.

When handling incoming messages you can:

• Listen to yo

ur incoming vo

ice messages.

• Listen to voice comments “attached” to a incoming fax

message (if avail

able from another Messaging Voice

Mail subscriber).

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Introduction to the Telephone User Interface

• Listen to your incoming e-mail text message as

Messaging Voice Mail reads them to you over the telephone using text-to-speech conversion. Use the same playback functions of voice mail including start/ stop/resume, backup, advance, control the speed and volume of message playback, etc.

• View y

• Reply to any of

• Forward

• Forward any of yo

Note: The last feature is the same as “View your incoming fax m makes the message available for access by another person.

our incoming e-mail text messages or fax

messages by forwarding

your incoming messages (e-mail, fax, or voice) with a voice message, to one or more Messaging Voice Mail subscribers, or place a call to the extension of the sender.

any of your i or voice), adding an optional voice comment (annotation), to one or more Messaging Voice Mail subscribers.

fax messages to any fax machine.

essage

s by forwarding them to any fax machine”. This

them to any fax machine.

ncoming messages (e-mail, fax,

ur incoming e-m

ail text messages or

When creating new messages you can:

• Create

(record) and send a new voice message to one

or more Messaging Voice Mail subscribers.

• Create and

send a n

ew fax message, adding an optional voice comment, to one or more Messaging Voice Mail subscribers from any fax-equipped telephone.

Note: Text-to-speech for e-mail text messages is a feature

lable o

avai

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

nly in certain languages.

Page 9

Getting Started

Messaging Voice Mail can automatically guide new users through the process of setting up their mailboxes. However, if you are not guided through this process, follow these steps to record your name and personal greeting and set your security code. It is important that you set up your mailbox before using Messaging Voice Mail.

Note: Each Messaging Voice Mail system may be configured differ setup instructions.

Access your subscriber mailbox

Dial the Messaging Voice Mail internal or external telephone number

Getting Started

ently so check with the system administrator for exac

Press the key that your system has been access messages

Normally this is the # key, but the system administrator can change it

Alternatively, if the system administrator has enabled quick logon, then you may access your subs calling your own phone number. When your own personal greeting begins to play, press the key on your telephone that your system administrator configured as the one to use for quick logon. Contact your administrator for more information.

Enter your subscriber mailbox

If Messaging V will not security code.

to another key or sequence of keys.

number

oice Mail recognizes your phone number it

prompt you for you mailbox number, just your

configur

criber mailbox by

ed for to

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Getting Started

Enter your security code

The first time you access your mailbox, your security code may be set

If the setup tutorial is configured for your mailbox, you will be automatically code and recording your name and greeting. Otherwise, follow the next three steps to set up your mailbox.

Step 1. Change your security code

Access your subscriber mailbox

As described on previous page.

Press to access PhoneManager

Press to access the Personal Options menu

Press to change your security code

to the system default security code.

walked through changing your security

When prompted, enter a new numeric security c

ode and

press

Secu

rity codes must be numeric and may be up to 15 digits

in length. The syst

em administrator may set a minimum security code length of anything between 2 and 15 digits. Ask your system administrator for the minimum security code length for your system. Try to avoid using simple combinations such as your mailbox number or “1234”.

You may need to change your security code periodically,

on selections made by the system administrator.

ding

depen In this case you will be alerted at logon when your security code expires. If your security code has expired, you will be prompted to change your security code when you access your mailbox. You will not be able to listen to or send messages until you change your security code.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Getting Started

Confirm the new security code by entering it again and press

Messaging Voice Mail tells you that your securi been changed.

ty code has

Step 2. Record your name to id

entify your mailbox

Having changed your security code you will be returned to the Personal Op

tions menu. From this menu:

Press to record your name

When recording your name, do not include an introduction such as “Hello, this is...”.

Messaging Voice Mail already

provides you with an introduction.

Press to begin recording, then speak your name

Press again to stop recording

Options: After recording your name, you can:

Press to review your name

Press to delete your name and start over

When satisfied, press to save the recording

Press to cancel and exit to

t saving the recording

withou

the Personal Options menu,

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Getting Started

Step 3. Record greetings for your mailbox

Messaging Voice Mail lets you have two different in-office greetings:

•

Standard greeting - when you are in the office but away from your de

• Busy greeting - when you are on the telephone.

Having recorded your name you will be returned to the Personal Op

Press to record a personal greeting

sk.

tions m

enu. From this menu:

Press to record the greeting to be used

when your

line is

busy

Note: This feature may be restricted or not available. Check with the system

administrator.

Press to record the standard greeting to be used for normal conditions

Press to begin recording, then want your callers

to hear

speak the greeting you

Press again to stop recording

You may find it helpful to write down your greeting before recording.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Options: After recording your greeting, you can:

Press to review your greeting

Press to delete your greeting and start over

When satisfied, press to save the recording

Getting Started

Press to cancel and exit to

t saving the recording

withou

Once you h

ave recorded your greeting you must exit

the Personal Options menu,

PhoneManager.

ess to exit PhoneManager

You are now ready to use Messaging Voice Mail.

You can exit the system at this

point or use the Quick Reference Card and begin exploring the many features of Messaging Voice Mail.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Handle Incoming Messages

Each time you access your mailbox, Messaging Voice Mail tells you how many new and saved messages you have. There are a number of options to choose from when handling these messages. For example, you can:

ce mes

• Listen to voi

fax message, and e-mail text messages (text-to-speech conversion).

• Save or d

• Retrieve deleted m

• View a fax or e-mail text message by forwarding it to a

fax machine (See section “Forward to a Fax

• Forward a message to

• Reply to a message by immediately transferring to the

sender or

Listen to new or saved messages or retrieve deleted messages

Access your subscriber mailbox

elete messages.

by just recording a response.

sages, voice comments attached to a

essages.

one or more subscribers.

Machine”).

Press to listen to new messages

Press to listen to saved messages

Press to retrieve deleted messages

Message Type: Then choose one of the following options:

Press to access voice messages

Press to access fax messages

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Press to access e-mail messages

Press to access messages from outside callers

Press to access messages from a specific mailbox

Press to access all messages

Options: Once you have selected the type of message to be accessed

you

Press to pause or resume listening to a message

While paused you can also:

perform a number of actions on your selection:

can

• Increase speed by pressi

ng 4 or reduce speed by

pressing 7, one or more times.

• Increase volume by pressing 6 or reduce volume by

essing 9, one or more times.

• Set bookmark by pressing 5. O

nly one bookmark per

message is permitted.

• Resume listening from bookmark by pr

essing 8 from

any point in the message.

• Change the playback language used for text-to-speech

of e-mail messages by pressing 3.

• Continue li

stening by pressing 1.

Press to forward the message to one or more subscribers

llow the voice instructions.

Press to back up 5 seconds

Repeats a 5-second portion of the message.

ess to delete this message

You may retreive (recover) deleted messages but only those deleted during the

current session. Once you exit your mailbox, deleted messages are erased permanently and cannot be recovered.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Press to save the message for future reference

Keep in mind your system’s message

retention time limit.

Press to review the message again

Press to skip to the next message

Press to reply while listening to the message

• Record a repl

y to the sender by pressing 2

or to another

subscriber by pressing 1.

• Transfer to the sender by pressing 3 (if

the sender is inside the organisation) or 4 (if the sender is outside of the organisation).

Press to advance 5 seconds

Advances through the message in 5-second increments.

Press while listening to a message to access the In

fo or

Group selection options

• Get th

e sender’s name and delivery information by

pressing 0 again.

• Select th

e current message for group processing by

pressing 1.

• Select all messages by

• Cancel selection of the

pressing 7.

current message by

pressing 2.

• Cancel selection of all messages by pressing 8.

Note: If you messages of that type will

are listening to messages by type, all the

be selected or cancelled.

Press for Help

This key allows you to review all of the menu options.

Press to Cancel or Exit

Press once to cancel this function.

Press it several times to

exit.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Access selected messages

Access your subscriber mailbox

Press to access selected messages

Options: Choose one of the following options:

Press to listen to the selected messages

While listening to the selected messages you can perform a num

actions on your selections, as previously

ber of described in “Listen to New or Saved Messages: Message type and options”.

Press to forward a group of messages

Press to delete a group of messages

Press to save a group of messages

Message Handling

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Create New Messages

You can quickly create (record) and send a message to one or more subscribers with a few simple steps. A number of options let you control your recording session and your message’s delivery. For example you can:

ce me

• Create and send a new voi

subscribers.

• Review and edit the message as you are recording.

• Delete the message and

• Set urgent statu

urgent.

• Specify future delivery so

later time.

• Restrict message forwarding to k

messages from being forwarded to other subscribers.

• Request notification so

message has been received.

• Append a fax to a message.

s so the recipient knows the message is

start

that you can confirm that the

ssage to one or more

over.

your message is delivered at a

eep your confidential

Record and send me

Optio

ns: Having entered the recipient’s mailbox number you can

ssages

Access your subscriber mailbox

Press to record and send a message

Enter the mailbox number of the message recipient

Press to access the subscriber directory if required

Use the subscriber directory to look up a mailbox you do not kno

perform a number of acti

Press to pause or resume while recording a message

Press to back up 5 seconds

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

ons on your message:

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Message Handling

When reviewing your message you can back up through the message in 5-second increments.

Press to delete the message you are recording and start again

Press to send your message

To send the message to more than one person follow the voice instructions.

Press to review your message before sending

Press to advance 5 seconds

When reviewing your message you can advan message in 5-second increments.

Press to access the message routing options

You can choose from the

following actions. Messaging

Voice Mail provides instructions after you press the desired key.

ce through the

•To sp

ecify future d

elivery of the message, press 1.

•To set urgent status, press 2.

•To r

•To app

estrict message forwarding, press 3.

end a fax to yo

ur message (requires Fax Server), press 4. You must be calling from a fax machine to use this feature.

•To req

•To

uest return receipt notification, press 5.

leave a callback number where you can be reached,

press 8.

ess for Help

This key allows you to review all of the menu options.

Press to Cancel or Exit

Press once to cancel this function.

Press it several times to

exit.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Forward to a Fax Machine (Fax Number)

Printing an e-mail or fax message on a fax machine

You can print an e-mail or fax message by forw fax machine. Messaging Voice Mail allows you to print at any time and at any fax machine. However, to use this feature, your MX-ONE Messaging system must be equipped with a fax server.

To print an e-mail message:

Access your subscriber mailbox

Press to listen to new messages

Press to listen to messages by type (if configured)

Press to listen to saved messages

While accessing the desired e-mail or fax message, press to forward it

Enter the fax delivery mailb your system administrator) for the fax machine you want to use

ox numb

er (provided by

arding it to a

you specified a fax delivery mailbox that prompts for a

If telephone number,

Enter the telephone number and press

Press to confirm that the number is correct

Enter your extension or telephone number and press

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

follow these steps:

Page 21

Message Handling

Entering your extension or telephone number identifies your fax.

Press to confirm that the number is correct

To print an e-mail message (continued):

When prompted to record an introdu

ction, press to print

your message

Note: You should not record an introduction when forwarding an e-mail message to a fax mac

hine. Press 5 to

immediately send your message for printing.

Press to forward the message to another fax machine or someone else

Press to exit

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Customize Your Mailbox

Messaging Voice Mail provides a number of features that let you customize the way your mailbox works. You can use these PhoneManager features at any time to modify your mailbox so that it meets your changing needs. For example:

mediate message notification - Messaging Voice

• Im Mail calls mailbox. You can specify notification for urgent messages only, messages from a specific mailbox, and specific message types such as voice, fax, or e-mail. You can also set notification for certain hours of the day and days of the week, and create a personal call list of up to nine telephone or pager numbers.

• Sho can not or alphanumeric pager provided the device supports SMS.

• Daily mess you at the same time and place each day to deliver your calls. Simply specify the time of day you want to be notified and the telephone number to call.

• Autom forward messages to a specific mailbox. Feature options let you set forwarding for urgent messages only, for messages from a specific mailbox, and for specific message types (voice and fax). You can also choose when messages will be forwarded; the hour of the day and the day of the week.

•

Message presentation -

Messaging Voice Mail presents messages so that you listen to the messages you want to hear first. Messaging Voice Mail can present messages based on type, urgent status, and when they were delivered (first-in first-out or last-in first-out). When you set Messaging Voice Mail to present messages by type, it plays an additional menu after you press a key to listen to messages, letting you choose the message type you want to access: voice, fax, e-mail, those from outside callers, or those from a specific mailbox.

you when a new message arrives in your

rt Message Service (SMS) - Messaging Voice Mail

ify you of new messages on your mobile phone

age reminder - Messaging Voice Mail

atic message forwarding - lets you

lets you customize how

automatically

calls

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

• Out-of-office greeting - If you will be out of the office for a period of time, it is often customary to change your greeting to let callers know. Many people spend a fair amount of time getting their standard greeting to sound just the way they want it. So instead of recording over your standard greeting, you can record an out-ofoffice greeting. If the out-of-office greeting is enabled, callers will hear it instead of your standard greeting. When you return to the office, logon to your mailbox and disable your out-of-office greeting. The system will go back to playing your standard greeting. If you will be out of the office for an extended period of time and will not be checking your messages, you may ask your system administrator to configure your mailbox so that callers will not be able to leave a message after listening to your out-of-office greeting.

ll screening

• Ca you can find out who is calling, and then accept the call or send it to you mailbox, allowing the caller to leave a message. With call blocking, all calls are automatically sent to your mailbox. Both call screening and call blocking only work for calls routed by Messaging Voice Mail to your extension (e.g. through the autoattendant).

• Extensio special call-handling needs, this feature lets you provide options to your callers in addition to leaving a message or pressing 0 for the operator. Before this feature can be used, the system administrator must set up ESP for you.

and call blocking - with call screening,

n Specif

ic Processing (ESP) - if you have

Some features may be restricted or not available. Check

with the system administrator for availability and for

more information on any of these PhoneManager

features.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Accessing the Personal Options

Access your subscriber mailbox

Press to access the PhoneManager

Press to access the Personal Options

Personal Options: Messaging Voice Mail provides voice instructions to guide

you

Press to change your message notification

Messaging Voice Mail tells you if this feature is on or off. Y pressing 3. Messaging Voice Mail steps you through the process of identifying the messages you want to be notified of and when, then allows you to update your personal call list. A personal call list can contain up to nine telephone and pager numbers where you may be reached. Messaging Voice Mail will call each of the numbers in the list in the order entered. When modifying an entry in the list, you will need to specify its list entry number, from 1 to 9.

ugh these features.

thro

ou can change the status

of this feature or edit its setup by

Note: This feature may be restricted or not available. Check

system

with the

administrator.

Press to change your daily message reminder

Messaging Voice Mail tells you if this feature is on or off.

you turn it on

When

, you will need to specify the time and

telephone number at which to notify you.

Note: This feature may be restricted or not available. Check

system

with the

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

administrator.

Page 25

Message Handling

Press to record your personal greetings

Your personal greetings let callers know that they have reached the correct mailbox. Messaging have three different greetings: busy, standard, and out-ofoffice.

• To record your busy greeting phone, press 1.

• To record your standard greeting for when you are away from your

desk, press 2.

• To record your out-of-office greeting on vacation or traveling, press 3.

Press to change your security code

Enter a new security code, then press the # key.

Press to record your name

If a name is currently recorded, Mess it th

en gives

you a chance to change the name.

Press to record an announcement for a mailbox you sponsor.

ou may use this feature to record an announcement for

Y your Extension Sp

ecific Processing mailbox. If a recording exists, Messaging Voice Mail plays it then gives you a chance to change the recording.

Voice Mail lets you

for when you are on the

for when you are

aging Voice Mail plays

Note: You can only use this option if you sponsor a mailbox.

Press to change language selection

If your mailbox can greet callers in

several languages, th feature lets you switch languages so you can record your personal greeting in each language. After you switch the language, voice prompts will play in the new language during that session only.

This feature may be restricted or not available. Check with

the system administrator for availability.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Press to change Short Message Service (SMS) notification

SMS notification provides informative text messages about new messages on the disp Based on how your mailbox is set up, you can be notified of new urgent messages, all new voice messages and new fax messages. Messaging Voice Mail informs you if this is on or off. You can change the status of this feature or edit its setup by pressing 3 and following the prompts to specify your mobile number. SMS requires mobile phones or pagers that support this feature.

Note: This feature may be restricted or not available. Check with the

Accessing the Messaging Options

Access your subscriber mailbox

Press to access the PhoneManager

Press to access the Messaging Options

system

lay of your mobile phone or pager.

feature

administrator.

Messaging Options: Messaging Voice Mail provides voice instructions to guide

you

ugh these features.

thro

Press to record a name for a mailbox you sponsor

You may use this feature to record a name for your Extensi

on Specific

Processing mailbox. If a name exists, Messaging Voice Mail plays it, and then gives you a chance to change the name.

Note: You can only use this option if you sponsor a mailbox.

Press to change a personal distribution list

Use this option to add and remove subscribers

from any

personal distribution list you sponsor. If you frequently send messages to the same group of subscribers, you can ask the system administrator to set up a personal distribution list mailbox. This mailbox lets you enter only one number to send a message to that group.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Press to change automatic message forwarding

Messaging Voice Mail tells you if this feature is on or off. You can change the status of this feature or edit its setup by pressing 3. Messaging Voice Mail asks you for the mailbox to which you want messages forwarded, then steps you through the process of identifying the messages you want forwarded and when. You cannot automatically forward e-mail messages.

Press to change message presentation

Messaging Voice Mail can present messages in the order received (last-in first-out). You can also set Messaging Voice Mail to present urgent messages before all other messages. If you receive a lot of fax and e-mail messages, you may want to set Messaging Voice Mail to separate the messages by type (voice, fax, e-mail), allowing you to choose the message type you want to access. Follow the Messaging Voice Mail prompts to change your message presentation order.

Press to change message envelope settings.

Envelope information tells you indicating time and, depending on when the message was sent, day or date. You can set Messaging Voice Mail to provide envelope information automatically when playing each message. Options let you receive envelope information before or after listening to a message, or only upon request (by pressing 0 then 0 while listening to the message).

(first-in first-out) or present newer messages first

when a message was sent,

Accessing the Automated Attendant Options

Access your subscriber mailbox

Press to access the PhoneManager

Press to access the Automated Attendant Options

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

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Message Handling

Automated Attendant Options:

Messaging Voice Mail provides voice instructions to guide you through these features.

Note: The automated attendant features may be restricted or not available. Check with the system administrator.

ss to change call screening

Pre

Call screening lets you find out who is calling before you decide to take the call. Y the calle

r to leave a message. Messaging Voice Mail tells

ou can then accept the call or allow

you if call screening is on or off. Press 1 to change the status of this feature. The 1 key acts as a toggle to turn call screening on and off.

Press to change call blocking

Call blocking allows you to work without interruptions from

side callers. Wi

out

th this feature turned on, Messaging Voice Mail automatically sends all outside callers to your personal greeting where they can leave you a message. Messaging Voice Mail tells you if call blocking is on or off. Press 1 to change the status of this feature. The 1 key acts as a toggle to turn call blocking on and off.

Press to change Extension Specific Processing (ESP)

With ESP, you can offer your callers menu

instead of your personal greeting. This menu can offer

a customized voice

callers a number of options, such as transferring to one of your associates, listening to recorded messages, leaving a message, or sending a fax. Messaging Voice Mail tells you if ESP is on or off. Press 1 to change the status of this feature. The 1 key acts as a toggle to turn ESP on and off. To use this feature, see the system administrator.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 29

Message Handling

Press to access diverted call processing

Certain telephone systems support the ability to provide callers with informative messages about your schedule when you are not available to answer the telephone. Depending on the diversion number you enter, your callers can be told that you are “at lunch,” “in a meeting,” “or on vacation;” it will then tell them your return date and time. You can set a diversion so that it begins immediately, or specify future diversions for scheduled activities such as meetings or vacations. Follow the voice prompts to use this feature.

Note: Diverted call processing is sometimes also referred to as Voice Intercept Messaging (VIM) or Message Diversion.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 30

Other Features

Other Features You May Have

Messaging Voice Mail offers additional features that your company may have purchased. This section introduces these features so you can understand what they mean to your messaging activities.

Unified Messaging

Before using any of these features, check

with the sy

stem administrator to find out if it is available and enabled for your mailbox.

Unified Messaging

integrates the Messaging Voice Mail server with your company's e-mail server, so you can perform all the functions normally done through the phone and more, directly on your desktop computer. You can see who sent the messages, when they were sent, and how long they are. Because you can listen to messages in any order, it is easy to act on the important ones first with the click of a mouse button. Messaging Voice Mail integrates with such leading e-mail software programs as Microsoft Exchange/ Outlook and Lotus Domino/Notes. When Messaging Voice Mail is integrated with e-mail, you can manage your voice and fax messages from within the e-mail interface you are already using.

Unified Messaging also lets phone, gi

ving you the ability to check all your messages

you access your e-mail by

even when you are out of the office. You can then manage your e-mail using the same commands used for voice and fax messages. For example, you can do the following from a phone:

sten to your e-mail messages if your Messaging

• Li

Voice Mail sy

This feature may be restricted or not available. Check with

stem has text-to-speech capability.

the system administrator for availability.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 31

Other Features

• Reply to an e-mail message with a voice message. You

can reply to an e-mail even if it was sent from someone outside of your company. The message sender recieves the e-mail with an attached voice message (WAV file), which can be played by any computer equipped with speakers.

• Forward an e-mail mes

more subscribers. When you forward an e-mail

one or message with voice comments, the message recipients recieves an e-mail message with an attached voice message (WAV file).

int

• Pr

your e-mail by forwarding it to an fax machine. You can print your e-mail message at any time and at any fax machine.

Managing faxes

is an integral part of Unified Messaging. You can manage your fax messages in much the same way that you manage voice messages. You can recieve faxes from outside your company directly to your desktop computer, thereby freeing you from waiting by fax machines or worrying about faxes getting lost if you aren’t there. You can also access your fax messages over the phone.

sage with voice comments to

When a system is set up to use Unified Messaging, the

nistrator may have set up your mailbox to use

admi

system Mailbox Enumeration. This means that the Messaging Voice Mail server will retrieve messages from your e-mail server in smaller groups as opposed to retrieving all the messages at once. This will speed up the access to messages for users who have hundreds or even thousands of messages in their e-mail accounts. You as a user, will hear slightly different prompts, when using this feature. Your system administrator knows if you have this feature enabled, and can give you further assistance.

This feature requires that Messaging Voice Mail be

equipped with a fax server.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 32

Other Features

Networking

With Networking you can send and receive voice messages to and from offices, you can communicate with subscribers in these remote sites as easily as you do with subscribers in your own office.

Voice Intercept Messaging (VIM)

Voice Intercept Messaging (VIM) lets you provide callers wit are not available to answer the phone. For example, your diversion greeting could say “at lunch” or “in a meeting,” then indicate when you might be available. Callers can then decide to leave a message, transfer to an operator or personal assistant, transfer to your mobile phone or another number, or hear the menu choices again in another language. You can set a diversion so it begins immediately, or specify future diversions for scheduled activities such as meetings and vacations.

Note: Voice Intercept Messaging is sometimes also referred to as Diverted

other offices. If your company has branch

h informati

ve messages about your schedule when you

Call Processing or

Message Diversion.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 33

Tips for Handling Incoming Messages

Change message volume to hear messages better.

While listening to a message, you might find it difficult to hear the pe comfortable listening. You can pause the message during playback (press 1), then press 6 to increase volume or 9 to lower volume, one or more times until the desired volume is reached. Press 1 again to resume message playback.

Move through voice messages at the speed you want.

When you have a long voice message or a caller that spe too fast, use the Mess 1 while listening to the message; then press 4 to increase speed or 7 to reduce speed, one or more times until you reach a comfortable playback speed. Press 1 to resume message playback.

If you recieve a lot of fax and e-mail messages, set

Messaging

After you press the 1 key to listen to messages, Messaging Voice Mail plays message type you want to access. For information about how to present messages by type, see ”Customizing Messaging Voice Mail” in this guide.

Useful Hints

rson’s voice – it might be too loud or soft for

aging Voice Mail speed controls. Press

Voice Mail

to present messages by type

another menu, letting you choose what

aks

Place a phone call from within your mailbox if you need

each someone quickly.

o r

A new menu option, 9 Other Services

, at the main subscriber menu lets you place an outside call. Use this feature if you are checking messages away from the office and want to immediately return a call to an associate without re-entering the phone number.

This feature is available only if Unified Messaging is installed. Check with the system administrator for availability. For more information about Unified Messaging, see page 28.

This feature may not be available. Check with the system administrator for availability.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 34

Useful Hints

If you mistakenly delete a message, retrieve it before exiting your mailbox.

Press * one keypress at a time until you hear the main menu to your subscriber ma

ilbox. Press 7 to retrieve deleted messages and follow the commands to locate the message you want to keep. Deleted messages are not kept once you exit your mailbox, so be sure to retrieve any messages that you want to keep before exiting or hanging up.

Speed logon with automatic phone number

tification.

iden

The sys

tem administrator can configure Messaging Vo Mail to automatically identify you when you call your mailbox from a frequently used outside phone number

ice

, allowing you to log on by entering your security code rather than by entering your mailbox number and security code. You might use this feature, for example, if you frequently call in to check messages using your mobile phone.

Access specific message informatio number or address,

with a bookmark.

n, such as a phone

To set a bookmark, press 1 to pause the message, the press 5. Next, press 1 to return to the message. To skip to a bookmark from an

y point in the message, pause the message and press 8. The message immediately begins playing from that point. You can set one bookmark per message.

Improve your message handling by processing related

es as a group.

messag

The g

roup selection feature lets you process multiple messages with a single command. For example, you can select all your faxes and

forward them to a nearby fax machine. Group processing applies only to those messages selected during the same session. When you exit your mailbox, all selections are deselected.

This feature may be restricted or not available. Check with

the system administrator for availability.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 35

Be aware that Messaging Voice Mail does not save messages indefinitely.

Messages stored in your mailbox for a set period of days will be autom first log on if any messages are scheduled for automatic deletion. These messages will also be identified when you listen to them individually. To find out how long your mailbox stores messages, see the system administrator.

Tips for Recording and Sending Messages

Use the subscriber directory to numbers.

After pressing 2 to record a message, you may realize you do not know t follow the voice instructions to get the number you need.

If you frequently send messag subscribers, save time and keystrokes by using a personal ditribution list mailbox.

For example, you can have a personal distribution list mailbox for the the salespeople by sending a single message to that mailbox. To get a personal disribution list mailbox, see the system administrator. Once it is set up by the system administrator, you can, as the sponsor, record a name and maintain the distribution list mailbox as needed.

Useful Hints

atically erased. You will be notified when you

t unknown mailbox

he recipient’s mailbox number. Press # and

es to t

he same group of

sales

department that lets you reach all of

Use Messaging Voice Mail for personal reminders.

Simply record and send a message to your own subscriber

lbox

mai

and specify future delivery. The message will arrive in your mailbox when you need the reminder. Use Messaging Voice Mail to remind yourself of important meetings, deadlines, or even birthdays.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 36

Useful Hints

Recording Personal Greetings

Add introductory comments when forwarding a message to another voice mail user, such as “I’m forwarding a

message from so-and-so....”

This ”frames” the forwarded message, providing a context for the recipient. W

ithout an introducti

on the reciever may misinterpret the message. Also, if no introduction is included, the retriever may try to respond to the original sender, only to inadvertently respond to you instead.

When replying to a message, briefly indicate which

sage you are r

mes

Do not assume that the recipient knows w

esponding to.

hich message you are referring to. You can introduce your response with an opener, such as “Hi Jim. Responding to your message

regarding the Blake account....”

Be sure to record your name and personal greetings.

Callers will know that they have reached the correct mailbo

x when they hear your voice. You may want to start with one of the sample greetings shown below. The busy greeting is typically recorded once and never changed. Only use the out-of-office greeting if you are gone; that greeting remains in effect until you disable it.

Sample standard greeting: “Y

ou have r

eached <your name>. I’m sorry to have missed your call. Please leave a detailed message and I’ll return your call.”

Sample busy greeting: “You ha

ve reached <your name>. I’m on the phone right now. Please leave a detailed message and I’ll return your call.”

Sample out-of-office greeting: “You have reached < name>. I’m currently traveling on business and will be returning on <day and date>. I will be checking my messages daily. Please leave a detailed message and I’ll return your call.”

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

your

Page 37

Useful Hints

Consider recording your standard greeting each day.

Doing this conveys to your callers that you closely manage your mailbox and access your voice mail daily

Sample standard greeting changed daily: “You h

ave reached <your name> on <day and date>. I’m in the office but was unable to take your call. Please leave a detailed message and I’ll return your call.”

Request a callback number from your callers to return their calls

more easily.

When you press 8 to reply to the message, Messaging Voice Mail uses the callback number to place

the call. This number also appears on your pager or mobile phone, or when the message is shown on your desktop computer. To use this feature, you may want to include the following line at the end of your greeting:

“To leave a callback phone number where I can reach you,

ess 8 then

Re-record your name in addition

8 again and follow the prompts.”

to using the

out-of-

office greeting.

When someone else in your organization, another subscriber, sends you a mess

age, they do not hear your outof-office greeting. By re-recording your name to include information that you are out, this keeps your work associates informed as well. You might record something such as “Out

of office <your name>” or ”The vacationing <your name> returning on <day and date>.”

Try recording greetings and voice messages when your office is quiet.

Hold the telephone about 3-5 inches from your mouth.

he be

Breat

fore you begin recording and speak in a normal speaking voice. Test your greetings and recorded name to hear how you come across. Re-record until you are satisfied, and then save your best recordings. If your greetings or messages are long and complex, consider using a written script or outline.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 38

Useful Hints

Using Shortcut Keys and Buttons

Type ahead key sequences for quick access.

Once you become familiar with the functions you use most often, you can quickly access them by entering the key sequences called typing ahead.

Press # for help at any time.

After you press #, Messaging Voice Mail stops what it is current

Press * several times to exit Messaging Voice Mail before

nging u

Doing this helps Messaging Voice Mail disconnect from the line, freeing th have deleted messages that you would like to retrieve, be sure to retrieve them before exiting. Deleted messages are not kept once you exit your mailbox.

without waiting for the voice instructions. This is

ly doing and pl

ays the previous voice menu options.

e line more quickly for the next person. If you

Avoid pressing the Do Not Dis

turb (DND)

phone has one.

If your busy greeting is enabled and you press DND, your callers will hear that greeting w impression.We recommend that you use the Messaging Voice Mail call blocking

hich conveys the wrong

feature if you need to work without interruptions from outside callers. Otherwise, when you are unable to answer the phone, forward it to Messaging Voice Mail or use the out-of-office greeting.

This feature may be restricted or not available. Check with

the system administrator for availability.

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

button if your

Page 39

Index

Page

Access selected messages ............................. 15

Access your subscriber mailbox .....................7

ng the automated attendant options .25

Accessi

Accessing the messaging options .................24

Accessing the personal options ....

Automated attendant options ........................25

Change your security code ............................. 8

Create new messages .................................... 16

Customize Your Mailbox ............................. 20

Forward to a Fax Machine (Fax Number) ....18

General information .......................................4

Getting started ................................................7

Handle incoming messages ..........................12

Listen to new or saved messages .................. 12

Message management features .......................4

Messaging options ........................................24

................22

Page

Networking .................................................. 30

Other features you may have ....................... 28

Personal options ........................................... 22

Printing an e-mail or fax message on a fax

machine ........................................................ 18

Record and send messages ........................... 16

Record greetings for your mailbox

Recording personal greetings ....................... 34

Record your name to identify your mailbox .. 9

Subscriber Information .................................. 1

Tips for handling incoming messages Tips for

Unified messaging ........................................ 28

Unified messaging through the telephone ...... 4

Using shortcut keys and buttons ................... 36

Voice Intercept Messaging (VIM) ....

What can you do? .......................................... 5

recording and sending messages .... 33

.............. 10

......... 31

........... 30

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 40

User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee

Page 41

The Short Message Service (SMS) support in MX-ONE Messaging Voice Mail provides text message notification about new messages in your subscriber mailbox to your mobile phone or pager. When SMS support is enabled, your mobile telephone displays a text description for each new message. You can configure the messages you want to be notified of, the days and times of day MX-ONE Messaging Voice Mail should notify you, and the number of your mobile telephone.

To use this feature, your cellular or paging service provider must support SMS. The feature must also be enabled in your subscriber mailbox by the system administrator. Check with the system administrator to find out if it’s available and if you have privileges. The quick reference diagram gives an overview for using your SMS notification options.

Enable or Disable SMS notification

Access your subscriber mailbox

Press to access Personal Options Press to access Short Message Service Press to enable SMS notification

OR Press to disable SMS notification

MX-ONE Messaging Voice Mail returns you to the Personal Options menu.

Changing your SMS settings

Access your subscriber mailbox Press to access Personal Options Press to change your Short Message Service settings When prompted, enter the mobile telephone number where you want to be notified of new messages and

press Press and confirm the number

You must enter this number in the format required by the cellular or paging service provider.

Press to be notified of urgent messages only OR Press to be notified of all messages

Press to be notified of only specific types of messages

Select the types of messages you want to be notified of from the list of options. When you are finished, press 9.

OR Press to be notified of all types of messages

Press to be notified of messages that arrive at certain times of the day

Enter the start time when you want notification to begin, then press #. Repeat this step for the end time when you want notification to stop.

OR Press to be notified of messages 24 hours a day

Press to be notified on certain days of the week

Select the days on which you want to be notified. The list of days will repeat until you have selected all the days you want. When you are finished, press 9. MX-ONE Messaging Voice Mail returns you to the SMS menu.

OR Press to be notified of messages 7 days a week

MX-ONE Messaging Voice Mail returns you to the SMS menu.

Short Message Service (SMS)

MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card

Page 42

SMS Quick Reference Card

To access your MX-ONE Messaging Voice Mail subscriber mailbox:

1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:

Internal Number .......................................... External Number ...........................................................

2. Enter any other keys that your system requires: ....................................................................................

3. Enter your subscriber mailbox number: ..................................................................................................

4. Enter your security code.

Access your

Subscriber

Mailbox

Message Notification

When a message arrives in your mailbox, your mobile telephone will display a message similar to this one:

Additional text may indicate if the new message is a fax. The sender may be a person shown by name, a MX-ONE Messaging Voice Mail mailbox number, a telephone extension or a fax machine number.

Access

PhoneManager

Enable Short

Message Support

Follow the prompts to enter the following information:

• The number of your SMS mobile telephone.

• Whether you want to be notified of all messages or of urgent messages only.

• The message types you will be notified of (voice, fax, or both).

• The hours of the day you want to be notified of incoming messages.

• The days of the week you want to be notified of incoming messages.

Please see “Changing your SMS settings,” for more information about this sequence.

ABCMotors: Urgent voice msg from Donald Johnson 4254551212. Unread: 5

Access

Personal

Options

Disable Short

Message Support

Access

Short Message

Service

Change Short

Message Service

settings

MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card

2/LZT 108 7410/EN R1A

Page 43

Voice Intercept Messaging (VIM)

Voice Intercept Messaging (VIM)1provides your callers with informative messages about your schedule when you’re not available to answer the phone. For example, your diversion greeting could say “at lunch” or “in a meeting,” then indicate when you might be available. Callers can then decide to leave a message, transfer to an operator or personal assistant, transfer to your mobile phone or hear the menu choices again in another language. You can set a diversion so it begins immediately, or specify future diversions for scheduled activities such as meetings and vacations.

Each company can designate a number of unique diversion codes for its employees. Check with the system administrator to find out what diversions are available for use. For handy reference, you might want to mark the ones you use most frequently in the box below.

The Quick Reference Card gives an overview of the process for using this feature. Once you access the Diverted Call Processing menu, you can set or clear diversions, and change the number for your mobile phone. To use this feature, it must be enabled in your subscriber mailbox by the system administrator. Check with the system administrator to find out if it’s available and if you have privileges.

Diversion

PhoneManager is used to set the diversion.

Access your subscriber mailbox Press to access the Automated Attendant Options Press to set a diversion Press and enter the 3-digit absence code for the desired diversion Press to start the diversion and accept the current month and day

Follow the prompts if you wish to specify an alternative start to the diversion.

Specify when you will return or press to inform the caller that you will return the following day

You will hear the message “One moment please while your diversion is registered”.

or other number,

Cancel a Diversion

PhoneManager is used to cancel the diversion.

Access your subscriber mailbox Press to access the Automated Attendant Options Press to access Diverted Call Processing Press to cancel the current divertion

Frequently used VIM diversions:

1........................................................ 6...........................................................

2........................................................ 7...........................................................

3........................................................ 8...........................................................

4........................................................ 9...........................................................

5........................................................ 10.........................................................

1. This feature may be restricted or not available. Check with the system administrator for availability.

2. Some options that your callers can choose, such as transferring to a mobile phone, may not be available. Check with the system administrator to find out what is available.

MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card

Page 44

VIM Quick Reference Card

Access Your

Subscriber

Mailbox

Listen to

Messages

Messages from

Outside Callers

Fax Messages E-Mail Messages

All Messages

Listen Forward

Group

Delete

Group

Save Group

Voi ce Messages

Listen to New Messages

(unread, then read)

Listen to Saved Messages Access Selected Messages

Option for Listening to Individual Messages

Messages from a

Specific Mailbox

Retrieve Deleted Messages

Optional Menu

Pause/Resume

Listening

Forward

Message

Back Up

5 Seconds

Delete

Message

Save Review Skip to

Next Message

Reply Advance

5 Seconds

Info/Group

Selection

Options

Exit/

Cancel

Help

Recover Message

To access your MX-ONE Messaging Voice Mail subscriber mailbox:

1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:

Internal Number ....................................... External Number ...............................................

2. Enter any other keys that your system requires: .....................................................................

3. Enter your subscriber mailbox number: ................................................................................

4. Enter your security code.

For easy reference, complete this box with the information you receive from your

system administrator.

To access your MX-ONE Messaging Voice Mail subscriber mailbox:

1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:

Internal Number ............................................... External Number ...........................................................

2. Enter any other keys that your system requires: .....................................................................................

3. Enter your subscriber mailbox number: ..................................................................................................

4. Enter your security code.

Access your

Subscriber

Access

PhoneManager

Mailbox

Set or clear

a diversion

Set a

diversion

Cancel

current

diversion

Obtain

status of

current

diversion

Select welcome greeting heard

by external callers

Automated

Attendant Options

Change your

personal assistant

Specify new

personal assistant

Access

Clear a personal assistant

Access

Diverted Call

Processing

Change your

mobile number

Specify

new external

number

Clear an external

number

Select welcome greeting heard

by internal callers

Select a Welcome Greeting

Select a

new

greeting

Set to system

standard

announcement

Clear

greeting

Note: You can press * at any time to cancel the current feature.

MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card

Select a

new

greeting

Set to system

standard

announcement

Clear

greeting

Page 45

Access Your Subscriber Mailbox

Listen to Messages

Messages from

Outside Callers

Fax Messages E-Mail Messages

All Messages

Listen Forward

Group

Delete Group

Save Group

Voi ce Messages

Listen to New Messages

(unread, then read)

Listen to Saved Messages Access Selected Messages

Option for Listening to Individual Messages

Messages from a Specific Mailbox

Retrieve Deleted Messages

Optional Menu

Pause/Resume

Listening

Forward Message

Back Up

5 Seconds

Delete

Message

Save Review Skip to

Next Message

Reply Advance

5 Seconds

Info/Group

Selection

Options

Exit/

Cancel

Help

Recover Message

To access your MX-ONE Messaging Voice Mail subscriber mailbox:

1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:

Internal Number ....................................... External Number ...............................................

2. Enter any other keys that your system requires: .....................................................................

3. Enter your subscriber mailbox number: ................................................................................

4. Enter your security code.

For easy reference, complete this box with the information you receive from your

system administrator.

Resume Increase

Speed

Increase Vol ume

Reduce

Speed

Decrease

Vol ume

Set

Bookmark

Resume

from

Bookmark

Change Text

Playback Language

Message

Sender Info

Select

Message

Cancel

Selection

Select All Messages

Cancel All Selections

Select

Mailbox

Record

Tr a nsfer to

Extension

Tr a nsfer to

Number

Record & Send Messages

Access PhoneManager

This optional menu appears when you have set Message Presentation to order messages by type. Message Presentation is option 5 under Messaging Options.

Feature may be restricted. Check with the system administrator for availability.

This menu appears only if the Busy Greeting feature is enabled. Check with the system administrator for availability.

Access the Subscriber

Quick Reference Card

Page 46

For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner.

Also visit us on http://www.aastra.com

1/LZT 108 7410/EN R2A