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MX-ONE Messaging Voice Mail Telephone User Interface User Guide
Page 3
Table of Contents
Contents
Page
Table of Contents...................................................................... 1
Index ....................................................................................... 37
................. 18
Subscriber Information
As you use MX-ONE Messaging Voice Mail, you will need to know the following
information. For easy reference, complete this box with the information you
receive from your system administrator.
Your subscriber mailbox number:.......................................................................................
MX-ONE Messaging Voice Mail external number:...........................................................
Additional keys to access your mailbox: ............................................................................
MX-ONE Messaging Voice Mail internal extension: ........................................................
System administrator:..........................................................................................................
System administrator’s extension: ...........................Mailbox:............................................
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
1
Page 4
Welcome
Welcome to MX-ONE Messaging Voice Mail, the unified
messaging application from Aastra.
With Messaging Voice Mail, you can access and manage all
r messages - voice, fax, and e-mail - in a single
you
telephone call. This user guide introduces the advanced
messaging fetures of Messaging Voice Mail using the
Telephone User Interface (TUI) – the interface you access
whenever you call into your mailbox by phone.
You can begin using the Telephone User Interface
immediately once your mailbox,
mailbox, is set up.
Easy-to-follow voice prompts guide you
called a subscriber
through the system. Initially, you may use just some of the
features, doing basic activities such as listening to and
sending voice messages. As you become more familiar with
Messaging Voice Mail, however, you can start using its
powerful message management features to save you time
and help you work more efficiently.
For example, you can set Messaging Voice
newer m
essages first or to present them in the order
Mail to present
recieved. To quickly access the messages you want –
whether voice, fax, or e-mail – you can set it to present
messages by type. If you serve a number of important
clients, you can set Messaging Voice Mail to notify you
immediately when a message arrives, even to your pager or
mobile phone.
If you are out of the office, you can let your callers know
your out-of-offic
using
e greeting. You can also ensure that
important messages are handled promptly by automatically
forwarding all your messages or selected messages to
another person. So whether you are in the office or
traveling, you can still access and manage your messages to
the benefit of you and your clients.
2
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 5
How to use this Guide
To use this guide, find the procedure you want in the Table
of Contents. The first part of each section contains general
information about the features available. The next pages
show the keystrokes for each feature. To quickly use a
feature, follow the path that starts at the top of the required
feature and move down through the keys shown. When
options are given you can skip down the list to the desired
feature. Tips to help enhance your use of the various
Messaging Voice Mail features are also provided.
If this is the first time you have used Messaging Voice Mail,
re to read t
be su
with the basic features, refer to the MX-ONE Messaging Voice Mail Reference Card to quickly find the keystrokes
needed. Some features in Messaging Voice Mail are
optional, and therefore, may not be available in your system.
If you have questions about Messaging Voice Mail, consult
the system
the Messaging Voice Mail system in your organization.
his guide carefully. Once you are familiar
nistrator, who is the person responsible for
admi
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
3
Page 6
Introduction to the Telephone User Interface
General Information
The Messaging Voice Mail Telephone User Interface allows
you to manage the following message types:
•Voice
•Fax
•E-mail
Note: Fax and e-mail are optional features which may not
n your system or to all users on the system.
lable o
be avai
Message management features
Away from the office, the telephone is
tool for managing messages. On the road, the telephone is
the most common and readily available device for delivery
and access of messages. But its use has traditionally been
limited to only voice mail. The Messaging Voice Mail
Telephone User Interface provides flexible message
management features for all of your incoming voice, fax,
and e-mail messages.
Unified messaging through the telephone
Messaging Voice Mail brings the same convenience of
rievi
ng and managing voice messages to fax and e-mail
ret
messages. You can access, reply to and forward all three
message types from any telephone. Wherever you have a
phone, you have access to your messages.
the most convenient
4
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 7
Introduction to the Telephone User Interface
The Messaging Voice Mail Telephone User Interface offers
several additional features. Separate message queues, the
ability to access messages by type and urgency, and group
processing are just a few of the powerful and time-saving
features that streamline your message management load.
Call from any telephone to hear how many messages await
you, who they are from, when they were received, and the
priority status of each message. Save or delete any of your
messages (voice, fax, and e-mail).
With group processing you can manage multiple messages
single command. You can then
with a
by selecting multiple messages and processing them all with
one command. So if you have just enough time to listen to
your messages, but not respond to them, you can quickly
select all of the messages which require immediate attention
- and with one command - forward them all to any
Messaging Voice Mail subscriber with a single voice
annotation. When travelling you can also forward all of your
fax or e-mails at once to a hotel fax machine.
This transforms your telephone into a truly universal
messagi
ng tool,
where you manage messages using nothing
more than a telephone.
save invaluable time
What can you do?
Fax and e-mail messages are managed by using the same
commands
as voice mess
ages, thereby simplifying message
management.
When handling incoming messages you can:
•Listen to yo
ur incoming vo
ice messages.
•Listen to voice comments “attached” to a incoming fax
message (if avail
able from another Messaging Voice
Mail subscriber).
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
5
Page 8
Introduction to the Telephone User Interface
•Listen to your incoming e-mail text message as
Messaging Voice Mail reads them to you over the
telephone using text-to-speech conversion. Use the
same playback functions of voice mail including start/
stop/resume, backup, advance, control the speed and
volume of message playback, etc.
•View y
•Reply to any of
•Forward
•Forward any of yo
Note: The last feature is the same as “View your incoming
fax m
makes the message available for access by another person.
our incoming e-mail text messages or fax
messages by forwarding
your incoming messages (e-mail, fax,
or voice) with a voice message, to one or more
Messaging Voice Mail subscribers, or place a call to the
extension of the sender.
any of your i
or voice), adding an optional voice comment
(annotation), to one or more Messaging Voice Mail
subscribers.
fax messages to any fax machine.
essage
s by forwarding them to any fax machine”. This
them to any fax machine.
ncoming messages (e-mail, fax,
ur incoming e-m
ail text messages or
When creating new messages you can:
•Create
(record) and send a new voice message to one
or more Messaging Voice Mail subscribers.
•Create and
send a n
ew fax message, adding an optional
voice comment, to one or more Messaging Voice Mail
subscribers from any fax-equipped telephone.
Note: Text-to-speech for e-mail text messages is a feature
lable o
avai
6
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
nly in certain languages.
Page 9
Getting Started
Messaging Voice Mail can automatically guide new users
through the process of setting up their mailboxes. However,
if you are not guided through this process, follow these steps
to record your name and personal greeting and set your
security code. It is important that you set up your mailbox
before using Messaging Voice Mail.
Note: Each Messaging Voice Mail system may be configured
differ
setup instructions.
Access your subscriber mailbox
Dial the Messaging Voice Mail internal or external
telephone number
Getting Started
ently so check with the system administrator for exac
t
Press the key that your system has been
access messages
Normally this is the # key, but the system administrator can
change it
Alternatively, if the system administrator has enabled quick
logon, then you may access your subs
calling your own phone number. When your own personal
greeting begins to play, press the key on your telephone that
your system administrator configured as the one to use for
quick logon. Contact your administrator for more
information.
Enter your subscriber mailbox
If Messaging V
will not
security code.
to another key or sequence of keys.
number
oice Mail recognizes your phone number it
prompt you for you mailbox number, just your
configur
criber mailbox by
ed for to
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
7
Page 10
Getting Started
Enter your security code
The first time you access your mailbox, your security code
may be set
If the setup tutorial is configured for your mailbox, you will
be automatically
code and recording your name and greeting. Otherwise,
follow the next three steps to set up your mailbox.
Step 1. Change your security code
Access your subscriber mailbox
As described on previous page.
Press to access PhoneManager
Press to access the Personal Options menu
Press to change your security code
to the system default security code.
walked through changing your security
When prompted, enter a new numeric security c
ode and
press
Secu
rity codes must be numeric and may be up to 15 digits
in length. The syst
em administrator may set a minimum
security code length of anything between 2 and 15 digits.
Ask your system administrator for the minimum security
code length for your system. Try to avoid using simple
combinations such as your mailbox number or “1234”.
You may need to change your security code periodically,
on selections made by the system administrator.
ding
depen
In this case you will be alerted at logon when your security
code expires. If your security code has expired, you will be
prompted to change your security code when you access
your mailbox. You will not be able to listen to or send
messages until you change your security code.
8
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 11
Getting Started
Confirm the new security code by entering it again and
press
Messaging Voice Mail tells you that your securi
been changed.
ty code has
Step 2. Record your name to id
entify your mailbox
Having changed your security code you will be returned to
the Personal Op
tions menu. From this menu:
Press to record your name
When recording your name, do not include an introduction
such as “Hello, this is...”.
Messaging Voice Mail already
provides you with an introduction.
Press to begin recording, then speak your name
Press again to stop recording
Options:After recording your name, you can:
Press to review your name
Press to delete your name and start over
When satisfied, press to save the recording
Press to cancel and exit to
t saving the recording
withou
the Personal Options menu,
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
9
Page 12
Getting Started
Step 3. Record greetings for your mailbox
Messaging Voice Mail lets you have two different in-office
greetings:
•
Standard greeting - when you are in the office but away
from your de
•Busy greeting - when you are on the telephone.
Having recorded your name you will be returned to the
Personal Op
Press to record a personal greeting
sk.
tions m
enu. From this menu:
Press to record the greeting to be used
when your
line is
busy
Note: This feature may be restricted or not available. Check
with the system
administrator.
Press to record the standard greeting to be used for
normal conditions
Press to begin recording, then
want your callers
to hear
speak the greeting you
Press again to stop recording
You may find it helpful to write down your greeting before
recording.
10
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 13
Options:After recording your greeting, you can:
Press to review your greeting
Press to delete your greeting and start over
When satisfied, press to save the recording
Getting Started
Press to cancel and exit to
t saving the recording
withou
Once you h
ave recorded your greeting you must exit
the Personal Options menu,
PhoneManager.
ess to exit PhoneManager
Pr
You are now ready to use Messaging Voice Mail.
You can exit the system at this
point or use the Quick
Reference Card and begin exploring the many features of
Messaging Voice Mail.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
11
Page 14
Message Handling
Handle Incoming Messages
Each time you access your mailbox, Messaging Voice Mail
tells you how many new and saved messages you have.
There are a number of options to choose from when
handling these messages.
For example, you can:
ce mes
•Listen to voi
fax message, and e-mail text messages (text-to-speech
conversion).
•Save or d
•Retrieve deleted m
•View a fax or e-mail text message by forwarding it to a
fax machine (See section “Forward to a Fax
•Forward a message to
•Reply to a message by immediately transferring to the
sender or
Listen to new or saved messages or retrieve deleted messages
Access your subscriber mailbox
elete messages.
by just recording a response.
sages, voice comments attached to a
essages.
one or more subscribers.
Machine”).
Press to listen to new messages
OR
Press to listen to saved messages
OR
Press to retrieve deleted messages
Message Type:Then choose one of the following options:
Press to access voice messages
Press to access fax messages
12
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 15
Message Handling
Press to access e-mail messages
Press to access messages from outside callers
Press to access messages from a specific mailbox
Press to access all messages
Options:Once you have selected the type of message to be accessed
you
Press to pause or resume listening to a message
While paused you can also:
perform a number of actions on your selection:
can
•Increase speed by pressi
ng 4 or reduce speed by
pressing 7, one or more times.
•Increase volume by pressing 6 or reduce volume by
essing 9, one or more times.
pr
•Set bookmark by pressing 5. O
nly one bookmark per
message is permitted.
•Resume listening from bookmark by pr
essing 8 from
any point in the message.
•Change the playback language used for text-to-speech
of e-mail messages by pressing 3.
•Continue li
stening by pressing 1.
Press to forward the message to one or more subscribers
Fo
llow the voice instructions.
Press to back up 5 seconds
Repeats a 5-second portion of the message.
Pr
ess to delete this message
You may retreive (recover) deleted messages but only those
deleted during the
current session. Once you exit your
mailbox, deleted messages are erased permanently and
cannot be recovered.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
13
Page 16
Message Handling
Press to save the message for future reference
Keep in mind your system’s message
retention time limit.
Press to review the message again
Press to skip to the next message
Press to reply while listening to the message
•Record a repl
y to the sender by pressing 2
or to another
subscriber by pressing 1.
•Transfer to the sender by pressing 3 (if
the sender is
inside the organisation) or 4 (if the sender is outside of
the organisation).
Press to advance 5 seconds
Advances through the message in 5-second increments.
Press while listening to a message to access the In
fo or
Group selection options
•Get th
e sender’s name and delivery information by
pressing 0 again.
•Select th
e current message for group processing by
pressing 1.
•Select all messages by
•Cancel selection of the
pressing 7.
current message by
pressing 2.
•Cancel selection of all messages by pressing 8.
Note: If you
messages of that type will
are listening to messages by type, all the
be selected or cancelled.
Press for Help
This key allows you to review all of the menu options.
Press to Cancel or Exit
Press once to cancel this function.
Press it several times to
exit.
14
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 17
Access selected messages
Access your subscriber mailbox
Press to access selected messages
Options:Choose one of the following options:
Press to listen to the selected messages
While listening to the selected messages you can perform a
num
actions on your selections, as previously
ber of
described in “Listen to New or Saved Messages: Message
type and options”.
Press to forward a group of messages
Press to delete a group of messages
Press to save a group of messages
Message Handling
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
15
Page 18
Message Handling
Create New Messages
You can quickly create (record) and send a message to one
or more subscribers with a few simple steps. A number of
options let you control your recording session and your
message’s delivery. For example you can:
ce me
•Create and send a new voi
subscribers.
•Review and edit the message as you are recording.
•Delete the message and
•Set urgent statu
urgent.
•Specify future delivery so
later time.
•Restrict message forwarding to k
messages from being forwarded to other subscribers.
•Request notification so
message has been received.
•Append a fax to a message.
s so the recipient knows the message is
start
that you can confirm that the
ssage to one or more
over.
your message is delivered at a
eep your confidential
Record and send me
Optio
ns:Having entered the recipient’s mailbox number you can
16
ssages
Access your subscriber mailbox
Press to record and send a message
Enter the mailbox number of the message recipient
Press to access the subscriber directory if required
Use the subscriber directory to look up a mailbox you do not
kno
w.
perform a number of acti
Press to pause or resume while recording a message
Press to back up 5 seconds
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
ons on your message:
Page 19
Message Handling
When reviewing your message you can back up through the
message in 5-second increments.
Press to delete the message you are recording and start
again
Press to send your message
To send the message to more than one person follow the voice
instructions.
Press to review your message before sending
Press to advance 5 seconds
When reviewing your message you can advan
message in 5-second increments.
Press to access the message routing options
You can choose from the
following actions. Messaging
Voice Mail provides instructions after you press the desired
key.
ce through the
•To sp
ecify future d
elivery of the message, press 1.
•To set urgent status, press 2.
•To r
•To app
estrict message forwarding, press 3.
end a fax to yo
ur message (requires Fax Server),
press 4. You must be calling from a fax machine to use
this feature.
•To req
•To
uest return receipt notification, press 5.
leave a callback number where you can be reached,
press 8.
ess for Help
Pr
This key allows you to review all of the menu options.
Press to Cancel or Exit
Press once to cancel this function.
Press it several times to
exit.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
17
Page 20
Message Handling
Forward to a Fax Machine (Fax Number)
Printing an e-mail or fax message on a fax machine
You can print an e-mail or fax message by forw
fax machine. Messaging Voice Mail allows you to print at
any time and at any fax machine. However, to use this
feature, your MX-ONE Messaging system must be equipped
with a fax server.
To print an e-mail message:
Access your subscriber mailbox
Press to listen to new messages
OR
Press to listen to messages by type (if configured)
OR
Press to listen to saved messages
While accessing the desired e-mail or fax message, press
to forward it
Enter the fax delivery mailb
your system administrator) for the fax machine you
want to use
ox numb
er (provided by
arding it to a
18
you specified a fax delivery mailbox that prompts for a
If
telephone number,
Enter the telephone number and press
Press to confirm that the number is correct
Enter your extension or telephone number and press
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
follow these steps:
Page 21
Message Handling
Entering your extension or telephone number identifies your
fax.
Press to confirm that the number is correct
To print an e-mail message (continued):
When prompted to record an introdu
ction, press to print
your message
Note: You should not record an introduction when
forwarding an e-mail message to a fax mac
hine. Press 5 to
immediately send your message for printing.
Press to forward the message to another fax machine or
someone else
OR
Press to exit
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
19
Page 22
Message Handling
Customize Your Mailbox
Messaging Voice Mail provides a number of features that let
you customize the way your mailbox works. You can use
these PhoneManager features at any time to modify your
mailbox so that it meets your changing needs. For example:
mediate message notification - Messaging Voice
•Im
Mail calls
mailbox. You can specify notification for urgent
messages only, messages from a specific mailbox, and
specific message types such as voice, fax, or e-mail.
You can also set notification for certain hours of the day
and days of the week, and create a personal call list of
up to nine telephone or pager numbers.
•Sho
can not
or alphanumeric pager provided the device supports
SMS.
•Daily mess
you at the same time and place each day to deliver your
calls. Simply specify the time of day you want to be
notified and the telephone number to call.
•Autom
forward messages to a specific mailbox. Feature
options let you set forwarding for urgent messages
only, for messages from a specific mailbox, and for
specific message types (voice and fax). You can also
choose when messages will be forwarded; the hour of
the day and the day of the week.
•
Message presentation -
Messaging Voice Mail presents messages so that you
listen to the messages you want to hear first. Messaging
Voice Mail can present messages based on type, urgent
status, and when they were delivered (first-in first-out or
last-in first-out). When you set Messaging Voice Mail to
present messages by type, it plays an additional menu
after you press a key to listen to messages, letting you
choose the message type you want to access: voice, fax,
e-mail, those from outside callers, or those from a
specific mailbox.
you when a new message arrives in your
rt Message Service (SMS) - Messaging Voice Mail
ify you of new messages on your mobile phone
age reminder - Messaging Voice Mail
atic message forwarding - lets you
lets you customize how
automatically
calls
20
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 23
Message Handling
•Out-of-office greeting - If you will be out of the office
for a period of time, it is often customary to change
your greeting to let callers know. Many people spend a
fair amount of time getting their standard greeting to
sound just the way they want it. So instead of recording
over your standard greeting, you can record an out-ofoffice greeting. If the out-of-office greeting is enabled,
callers will hear it instead of your standard greeting.
When you return to the office, logon to your mailbox
and disable your out-of-office greeting. The system will
go back to playing your standard greeting. If you will
be out of the office for an extended period of time and
will not be checking your messages, you may ask your
system administrator to configure your mailbox so that
callers will not be able to leave a message after listening
to your out-of-office greeting.
ll screening
•Ca
you can find out who is calling, and then accept the call
or send it to you mailbox, allowing the caller to leave a
message. With call blocking, all calls are automatically
sent to your mailbox. Both call screening and call
blocking only work for calls routed by Messaging
Voice Mail to your extension (e.g. through the autoattendant).
•Extensio
special call-handling needs, this feature lets you
provide options to your callers in addition to leaving a
message or pressing 0 for the operator. Before this
feature can be used, the system administrator must set
up ESP for you.
and call blocking - with call screening,
n Specif
ic Processing (ESP) - if you have
Some features may be restricted or not available. Check
with the system administrator for availability and for
more information on any of these PhoneManager
features.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
21
Page 24
Message Handling
Accessing the Personal Options
Access your subscriber mailbox
Press to access the PhoneManager
Press to access the Personal Options
Personal Options:Messaging Voice Mail provides voice instructions to guide
you
Press to change your message notification
Messaging Voice Mail tells you if this feature is on or off.
Y
pressing 3. Messaging Voice Mail steps you through the
process of identifying the messages you want to be notified
of and when, then allows you to update your personal call
list. A personal call list can contain up to nine telephone and
pager numbers where you may be reached. Messaging Voice
Mail will call each of the numbers in the list in the order
entered. When modifying an entry in the list, you will need
to specify its list entry number, from 1 to 9.
ugh these features.
thro
ou can change the status
of this feature or edit its setup by
22
Note: This feature may be restricted or not available. Check
system
with the
administrator.
Press to change your daily message reminder
Messaging Voice Mail tells you if this feature is on or off.
you turn it on
When
, you will need to specify the time and
telephone number at which to notify you.
Note: This feature may be restricted or not available. Check
system
with the
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
administrator.
Page 25
Message Handling
Press to record your personal greetings
Your personal greetings let callers know that they have
reached the correct mailbox. Messaging
have three different greetings: busy, standard, and out-ofoffice.
•To record your busy greeting
phone, press 1.
•To record your standard greeting for when you are
away from your
desk, press 2.
•To record your out-of-office greeting
on vacation or traveling, press 3.
Press to change your security code
Enter a new security code, then press the # key.
Press to record your name
If a name is currently recorded, Mess
it th
en gives
you a chance to change the name.
Press to record an announcement for a mailbox you
sponsor.
ou may use this feature to record an announcement for
Y
your Extension Sp
ecific Processing mailbox. If a recording
exists, Messaging Voice Mail plays it then gives you a
chance to change the recording.
Voice Mail lets you
1
for when you are on the
1
for when you are
aging Voice Mail plays
Note: You can only use this option if you sponsor a mailbox.
Press to change language selection
If your mailbox can greet callers in
several languages, th
feature lets you switch languages so you can record your
personal greeting in each language. After you switch the
language, voice prompts will play in the new language
during that session only.
1
This feature may be restricted or not available. Check with
the system administrator for availability.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
is
23
Page 26
Message Handling
Press to change Short Message Service (SMS)
notification
SMS notification provides informative text messages about
new messages on the disp
Based on how your mailbox is set up, you can be notified of
new urgent messages, all new voice messages and new fax
messages. Messaging Voice Mail informs you if this
is on or off. You can change the status of this feature or edit
its setup by pressing 3 and following the prompts to specify
your mobile number. SMS requires mobile phones or pagers
that support this feature.
Note: This feature may be restricted or not available. Check
with the
Accessing the Messaging Options
Access your subscriber mailbox
Press to access the PhoneManager
Press to access the Messaging Options
system
lay of your mobile phone or pager.
feature
administrator.
Messaging Options:Messaging Voice Mail provides voice instructions to guide
you
ugh these features.
thro
Press to record a name for a mailbox you sponsor
You may use this feature to record a name for your
Extensi
on Specific
Processing mailbox. If a name exists,
Messaging Voice Mail plays it, and then gives you a chance
to change the name.
Note: You can only use this option if you sponsor a mailbox.
Press to change a personal distribution list
Use this option to add and remove subscribers
from any
personal distribution list you sponsor. If you frequently send
messages to the same group of subscribers, you can ask the
system administrator to set up a personal distribution list
mailbox. This mailbox lets you enter only one number to
send a message to that group.
24
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 27
Message Handling
Press to change automatic message forwarding
Messaging Voice Mail tells you if this feature is on or off.
You can change the status of this feature or edit its setup by
pressing 3. Messaging Voice Mail asks you for the mailbox
to which you want messages forwarded, then steps you
through the process of identifying the messages you want
forwarded and when. You cannot automatically forward
e-mail messages.
Press to change message presentation
Messaging Voice Mail can present messages in the order
received
(last-in first-out). You can also set Messaging Voice Mail to
present urgent messages before all other messages. If you
receive a lot of fax and e-mail messages, you may want to
set Messaging Voice Mail to separate the messages by type
(voice, fax, e-mail), allowing you to choose the message
type you want to access. Follow the Messaging Voice Mail
prompts to change your message presentation order.
Press to change message envelope settings.
Envelope information tells you
indicating time and, depending on when the message was
sent, day or date. You can set Messaging Voice Mail to
provide envelope information automatically when playing
each message. Options let you receive envelope information
before or after listening to a message, or only upon request
(by pressing 0 then 0 while listening to the message).
(first-in first-out) or present newer messages first
when a message was sent,
Accessing the Automated Attendant Options
Access your subscriber mailbox
Press to access the PhoneManager
Press to access the Automated Attendant Options
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
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Page 28
Message Handling
Automated Attendant
Options:
Messaging Voice Mail provides voice instructions to guide
you through these features.
Note: The automated attendant features may be restricted or
not available. Check with the system administrator.
ss to change call screening
Pre
Call screening lets you find out who is calling before you
decide to take the call. Y
the calle
r to leave a message. Messaging Voice Mail tells
ou can then accept the call or allow
you if call screening is on or off. Press 1 to change the status
of this feature. The 1 key acts as a toggle to turn call
screening on and off.
Press to change call blocking
Call blocking allows you to work without interruptions from
side callers. Wi
out
th this feature turned on, Messaging
Voice Mail automatically sends all outside callers to your
personal greeting where they can leave you a message.
Messaging Voice Mail tells you if call blocking is on or off.
Press 1 to change the status of this feature. The 1 key acts as
a toggle to turn call blocking on and off.
Press to change Extension Specific Processing (ESP)
With ESP, you can offer your callers
menu
instead of your personal greeting. This menu can offer
a customized voice
callers a number of options, such as transferring to one of
your associates, listening to recorded messages, leaving a
message, or sending a fax. Messaging Voice Mail tells you if
ESP is on or off. Press 1 to change the status of this feature.
The 1 key acts as a toggle to turn ESP on and off. To use this
feature, see the system administrator.
26
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 29
Message Handling
Press to access diverted call processing
Certain telephone systems support the ability to provide
callers with informative messages about your schedule when
you are not available to answer the telephone. Depending on
the diversion number you enter, your callers can be told that
you are “at lunch,” “in a meeting,” “or on vacation;” it will
then tell them your return date and time. You can set a
diversion so that it begins immediately, or specify future
diversions for scheduled activities such as meetings or
vacations. Follow the voice prompts to use this feature.
Note: Diverted call processing is sometimes also referred to
as Voice Intercept Messaging (VIM) or Message Diversion.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
27
Page 30
Other Features
Other Features You May Have
Messaging Voice Mail offers additional features that your
company may have purchased. This section introduces these
features so you can understand what they mean to your
messaging activities.
Unified Messaging
Before using any of these features, check
with the sy
stem
administrator to find out if it is available and enabled for
your mailbox.
1
Unified Messaging
integrates the Messaging Voice Mail
server with your company's e-mail server, so you can
perform all the functions normally done through the phone
and more, directly on your desktop computer. You can see
who sent the messages, when they were sent, and how long
they are. Because you can listen to messages in any order, it
is easy to act on the important ones first with the click of a
mouse button. Messaging Voice Mail integrates with such
leading e-mail software programs as Microsoft Exchange/
Outlook and Lotus Domino/Notes. When Messaging Voice
Mail is integrated with e-mail, you can manage your voice
and fax messages from within the e-mail interface you are
already using.
Unified Messaging also lets
phone, gi
ving you the ability to check all your messages
you access your e-mail by
even when you are out of the office. You can then manage
your e-mail using the same commands used for voice and
fax messages. For example, you can do the following from a
phone:
28
sten to your e-mail messages if your Messaging
•Li
Voice Mail sy
1
This feature may be restricted or not available. Check with
stem has text-to-speech capability.
the system administrator for availability.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 31
Other Features
•Reply to an e-mail message with a voice message. You
can reply to an e-mail even if it was sent from someone
outside of your company. The message sender recieves
the e-mail with an attached voice message (WAV file),
which can be played by any computer equipped with
speakers.
•Forward an e-mail mes
more subscribers. When you forward an e-mail
one or
message with voice comments, the message recipients
recieves an e-mail message with an attached voice
message (WAV file).
1
int
•Pr
your e-mail by forwarding it to an fax machine.
You can print your e-mail message at any time and at
any fax machine.
1
Managing faxes
is an integral part of Unified Messaging.
You can manage your fax messages in much the same way
that you manage voice messages. You can recieve faxes
from outside your company directly to your desktop
computer, thereby freeing you from waiting by fax
machines or worrying about faxes getting lost if you aren’t
there. You can also access your fax messages over the
phone.
sage with voice comments to
When a system is set up to use Unified Messaging, the
nistrator may have set up your mailbox to use
admi
system
Mailbox Enumeration. This means that the Messaging
Voice Mail server will retrieve messages from your e-mail
server in smaller groups as opposed to retrieving all the
messages at once. This will speed up the access to messages
for users who have hundreds or even thousands of messages
in their e-mail accounts. You as a user, will hear slightly
different prompts, when using this feature. Your system
administrator knows if you have this feature enabled, and
can give you further assistance.
1
This feature requires that Messaging Voice Mail be
equipped with a fax server.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
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Page 32
Other Features
Networking
With Networking you can send and receive voice messages
to and from
offices, you can communicate with subscribers in these
remote sites as easily as you do with subscribers in your
own office.
Voice Intercept Messaging (VIM)
Voice Intercept Messaging (VIM) lets you provide callers
wit
are not available to answer the phone. For example, your
diversion greeting could say “at lunch” or “in a meeting,”
then indicate when you might be available. Callers can then
decide to leave a message, transfer to an operator or
personal assistant, transfer to your mobile phone or another
number, or hear the menu choices again in another
language. You can set a diversion so it begins immediately,
or specify future diversions for scheduled activities such as
meetings and vacations.
Note: Voice Intercept Messaging is sometimes also referred
to as Diverted
other offices. If your company has branch
h informati
ve messages about your schedule when you
Call Processing or
Message Diversion.
30
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 33
Tips for Handling Incoming Messages
Change message volume to hear messages better.
While listening to a message, you might find it difficult to
hear the pe
comfortable listening. You can pause the message during
playback (press 1), then press 6 to increase volume or 9 to
lower volume, one or more times until the desired volume is
reached. Press 1 again to resume message playback.
Move through voice messages at the speed you want.
When you have a long voice message or a caller that spe
too fast, use the Mess
1 while listening to the message; then press 4 to increase
speed or 7 to reduce speed, one or more times until you
reach a comfortable playback speed. Press 1 to resume
message playback.
If you recieve a lot of fax and e-mail messages, set
Messaging
After you press the 1 key to listen to messages, Messaging
Voice Mail plays
message type you want to access. For information about
how to present messages by type, see ”Customizing
Messaging Voice Mail” in this guide.
Useful Hints
rson’s voice – it might be too loud or soft for
aging Voice Mail speed controls. Press
1
Voice Mail
to present messages by type
another menu, letting you choose what
.
aks
Place a phone call from within your mailbox if you need
each someone quickly.
o r
t
2
A new menu option, 9 Other Services
, at the main
subscriber menu lets you place an outside call. Use this
feature if you are checking messages away from the office
and want to immediately return a call to an associate without
re-entering the phone number.
1
This feature is available only if Unified Messaging is
installed. Check with the system administrator for
availability. For more information about Unified
Messaging, see page 28.
2
This feature may not be available. Check with the system
administrator for availability.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
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Page 34
Useful Hints
If you mistakenly delete a message, retrieve it before
exiting your mailbox.
Press * one keypress at a time until you hear the main menu
to your subscriber ma
ilbox. Press 7 to retrieve deleted
messages and follow the commands to locate the message
you want to keep. Deleted messages are not kept once you
exit your mailbox, so be sure to retrieve any messages that
you want to keep before exiting or hanging up.
Speed logon with automatic phone number
tification.
iden
The sys
tem administrator can configure Messaging Vo
Mail to automatically identify you when you call your
mailbox from a frequently used outside phone number
ice
1
,
allowing you to log on by entering your security code rather
than by entering your mailbox number and security code.
You might use this feature, for example, if you frequently
call in to check messages using your mobile phone.
32
Access specific message informatio
number or address,
with a bookmark.
n, such as a phone
To set a bookmark, press 1 to pause the message, the
press 5. Next, press 1 to return to the message. To skip to a
bookmark from an
y point in the message, pause the message
and press 8. The message immediately begins playing from
that point. You can set one bookmark per message.
Improve your message handling by processing related
es as a group.
messag
The g
roup selection feature lets you process multiple
messages with a single command. For example, you can
select all your faxes and
forward them to a nearby fax
machine. Group processing applies only to those messages
selected during the same session. When you exit your
mailbox, all selections are deselected.
1
This feature may be restricted or not available. Check with
the system administrator for availability.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
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Page 35
Be aware that Messaging Voice Mail does not save
messages indefinitely.
Messages stored in your mailbox for a set period of days
will be autom
first log on if any messages are scheduled for automatic
deletion. These messages will also be identified when you
listen to them individually. To find out how long your
mailbox stores messages, see the system administrator.
Tips for Recording and Sending Messages
Use the subscriber directory to
numbers.
After pressing 2 to record a message, you may realize you
do not know t
follow the voice instructions to get the number you need.
If you frequently send messag
subscribers, save time and keystrokes by using a
personal ditribution list mailbox.
For example, you can have a personal distribution list
mailbox for the
the salespeople by sending a single message to that mailbox.
To get a personal disribution list mailbox, see the system
administrator. Once it is set up by the system administrator,
you can, as the sponsor, record a name and maintain the
distribution list mailbox as needed.
Useful Hints
atically erased. You will be notified when you
ge
t unknown mailbox
he recipient’s mailbox number. Press # and
es to t
he same group of
sales
department that lets you reach all of
Use Messaging Voice Mail for personal reminders.
Simply record and send a message to your own subscriber
lbox
mai
and specify future delivery. The message will arrive
in your mailbox when you need the reminder. Use
Messaging Voice Mail to remind yourself of important
meetings, deadlines, or even birthdays.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
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Useful Hints
Recording Personal Greetings
Add introductory comments when forwarding a message
to another voice mail user, such as “I’m forwarding a
message from so-and-so....”
This ”frames” the forwarded message, providing a context
for the recipient. W
ithout an introducti
on the reciever may
misinterpret the message. Also, if no introduction is
included, the retriever may try to respond to the original
sender, only to inadvertently respond to you instead.
When replying to a message, briefly indicate which
sage you are r
mes
Do not assume that the recipient knows w
esponding to.
hich message you
are referring to. You can introduce your response with an
opener, such as “Hi Jim. Responding to your message
regarding the Blake account....”
Be sure to record your name and personal greetings.
Callers will know that they have reached the correct
mailbo
x when they hear your voice. You may want to start
with one of the sample greetings shown below. The busy
greeting is typically recorded once and never changed. Only
use the out-of-office greeting if you are gone; that greeting
remains in effect until you disable it.
34
Sample standard greeting: “Y
ou have r
eached <your
name>. I’m sorry to have missed your call. Please leave a
detailed message and I’ll return your call.”
Sample busy greeting: “You ha
ve reached <your name>.
I’m on the phone right now. Please leave a detailed message
and I’ll return your call.”
Sample out-of-office greeting: “You have reached <
name>. I’m currently traveling on business and will be
returning on <day and date>. I will be checking my
messages daily. Please leave a detailed message and I’ll
return your call.”
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
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Page 37
Useful Hints
Consider recording your standard greeting each day.
Doing this conveys to your callers that you closely manage
your mailbox and access your voice mail daily
.
Sample standard greeting changed daily: “You h
ave reached
<your name> on <day and date>. I’m in the office but was
unable to take your call. Please leave a detailed message
and I’ll return your call.”
Request a callback number from your callers to return
their calls
more easily.
When you press 8 to reply to the message, Messaging Voice
Mail uses the callback number to place
the call. This number
also appears on your pager or mobile phone, or when the
message is shown on your desktop computer. To use this
feature, you may want to include the following line at the
end of your greeting:
“To leave a callback phone number where I can reach you,
ess 8 then
pr
Re-record your name in addition
8 again and follow the prompts.”
to using the
out-of-
office greeting.
When someone else in your organization, another
subscriber, sends you a mess
age, they do not hear your outof-office greeting. By re-recording your name to include
information that you are out, this keeps your work associates
informed as well. You might record something such as “Out
of office <your name>” or ”The vacationing <your name>
returning on <day and date>.”
Try recording greetings and voice messages when your
office is quiet.
Hold the telephone about 3-5 inches from your mouth.
he be
Breat
fore you begin recording and speak in a normal
speaking voice. Test your greetings and recorded name to
hear how you come across. Re-record until you are satisfied,
and then save your best recordings. If your greetings or
messages are long and complex, consider using a written
script or outline.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
35
Page 38
Useful Hints
Using Shortcut Keys and Buttons
Type ahead key sequences for quick access.
Once you become familiar with the functions you use most
often, you can quickly access them by entering the key
sequences
called typing ahead.
Press # for help at any time.
After you press #, Messaging Voice Mail stops what it is
current
Press * several times to exit Messaging Voice Mail before
nging u
ha
Doing this helps Messaging Voice Mail disconnect from the
line, freeing th
have deleted messages that you would like to retrieve, be
sure to retrieve them before exiting. Deleted messages are
not kept once you exit your mailbox.
without waiting for the voice instructions. This is
ly doing and pl
ays the previous voice menu options.
p.
e line more quickly for the next person. If you
36
Avoid pressing the Do Not Dis
turb (DND)
phone has one.
If your busy greeting is enabled and you press DND, your
callers will hear that greeting w
impression.We recommend that you use the Messaging
Voice Mail call blocking
hich conveys the wrong
1
feature if you need to work
without interruptions from outside callers. Otherwise, when
you are unable to answer the phone, forward it to Messaging
Voice Mail or use the out-of-office greeting.
1
This feature may be restricted or not available. Check with
the system administrator for availability.
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Using shortcut keys and buttons ................... 36
Voice Intercept Messaging (VIM) ....
What can you do? .......................................... 5
recording and sending messages .... 33
.............. 10
......... 31
........... 30
37
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
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38
User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee
Page 41
The Short Message Service (SMS) support in MX-ONE Messaging Voice Mail provides text message
notification about new messages in your subscriber mailbox to your mobile phone or pager. When SMS
support is enabled, your mobile telephone displays a text description for each new message. You can
configure the messages you want to be notified of, the days and times of day MX-ONE Messaging Voice
Mail should notify you, and the number of your mobile telephone.
To use this feature, your cellular or paging service provider must support SMS. The feature must also be
enabled in your subscriber mailbox by the system administrator. Check with the system administrator
to find out if it’s available and if you have privileges. The quick reference diagram gives an overview for
using your SMS notification options.
Enable or Disable SMS notification
Access your subscriber mailbox
Press to access Personal Options
Press to access Short Message Service
Press to enable SMS notification
OR
Press to disable SMS notification
MX-ONE Messaging Voice Mail returns you to the Personal Options menu.
Changing your SMS settings
Access your subscriber mailbox
Press to access Personal Options
Press to change your Short Message Service settings
When prompted, enter the mobile telephone number where you want to be notified of new messages and
press
Press and confirm the number
You must enter this number in the format required by the cellular or paging service provider.
Press to be notified of urgent messages only
OR
Press to be notified of all messages
Press to be notified of only specific types of messages
Select the types of messages you want to be notified of from the list of options. When you are finished,
press 9.
OR
Press to be notified of all types of messages
Press to be notified of messages that arrive at certain times of the day
Enter the start time when you want notification to begin, then press #. Repeat this step for the end time when
you want notification to stop.
OR
Press to be notified of messages 24 hours a day
Press to be notified on certain days of the week
Select the days on which you want to be notified. The list of days will repeat until you have selected all the
days you want. When you are finished, press 9. MX-ONE Messaging Voice Mail returns you to the SMS menu.
OR
Press to be notified of messages 7 days a week
MX-ONE Messaging Voice Mail returns you to the SMS menu.
Short Message Service (SMS)
MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card
Page 42
SMS Quick Reference Card
To access your MX-ONE Messaging Voice Mail subscriber mailbox:
1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:
Internal Number .......................................... External Number ...........................................................
2. Enter any other keys that your system requires: ....................................................................................
3. Enter your subscriber mailbox number: ..................................................................................................
4. Enter your security code.
Access your
Subscriber
Mailbox
Message Notification
When a message arrives in your mailbox, your mobile telephone will display a message similar to this one:
Additional text may indicate if the new message is a fax. The sender may be a person shown by name, a
MX-ONE Messaging Voice Mail mailbox number, a telephone extension or a fax machine number.
Access
PhoneManager
Enable Short
Message Support
Follow the prompts to enter the following information:
• The number of your SMS mobile telephone.
• Whether you want to be notified of all messages or of urgent messages only.
• The message types you will be notified of (voice, fax, or both).
• The hours of the day you want to be notified of incoming messages.
• The days of the week you want to be notified of incoming messages.
Please see “Changing your SMS settings,” for more information about this sequence.
ABCMotors: Urgent voice msg from Donald Johnson 4254551212. Unread: 5
Access
Personal
Options
Disable Short
Message Support
Access
Short Message
Service
Change Short
Message Service
settings
MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card
2/LZT 108 7410/EN R1A
Page 43
Voice Intercept Messaging (VIM)
Voice Intercept Messaging (VIM)1provides your callers with informative messages about your schedule
when you’re not available to answer the phone. For example, your diversion greeting could say “at
lunch” or “in a meeting,” then indicate when you might be available. Callers can then decide to leave a
message, transfer to an operator or personal assistant, transfer to your mobile phone
or
hear the menu choices again in another language. You can set a diversion so it begins immediately, or
specify future diversions for scheduled activities such as meetings and vacations.
Each company can designate a number of unique diversion codes for its employees. Check with the
system administrator to find out what diversions are available for use. For handy reference, you might
want to mark the ones you use most frequently in the box below.
The Quick Reference Card gives an overview of the process for using this feature. Once you access the
Diverted Call Processing menu, you can set or clear diversions, and change the number for your mobile
phone. To use this feature, it must be enabled in your subscriber mailbox by the system administrator.
Check with the system administrator to find out if it’s available and if you have privileges.
Diversion
PhoneManager is used to set the diversion.
Access your subscriber mailbox
Press to access the Automated Attendant Options
Press to set a diversion
Press and enter the 3-digit absence code for the desired diversion
Press to start the diversion and accept the current month and day
Follow the prompts if you wish to specify an alternative start to the diversion.
Specify when you will return or press to inform the caller that you will return the following day
You will hear the message “One moment please while your diversion is registered”.
2
or other number,
Cancel a Diversion
PhoneManager is used to cancel the diversion.
Access your subscriber mailbox
Press to access the Automated Attendant Options
Press to access Diverted Call Processing
Press to cancel the current divertion
1. This feature may be restricted or not available. Check with the system administrator for availability.
2. Some options that your callers can choose, such as transferring to a mobile phone, may not be available.
Check with the system administrator to find out what is available.
MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card
Page 44
VIM Quick Reference Card
Access Your
Subscriber
Mailbox
Listen to
Messages
Messages from
Outside Callers
Fax MessagesE-Mail Messages
All Messages
ListenForward
Group
Delete
Group
Save Group
Voice Messages
Listen to New Messages
(unread, then read)
Listen to Saved MessagesAccess Selected Messages
Option for Listening to Individual Messages
Messages from a
Specific Mailbox
Retrieve Deleted Messages
Optional Menu
Pause/Resume
Listening
Forward
Message
Back Up
5 Seconds
Delete
Message
SaveReview Skip to
Next Message
ReplyAdvance
5 Seconds
Info/Group
Selection
Options
Exit/
Cancel
Help
Recover Message
Toaccess your MX-ONE Messaging Voice Mail subscriber mailbox:
1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:
Internal Number ....................................... External Number ...............................................
2. Enter any other keys that your system requires: .....................................................................
3. Enter your subscriber mailbox number: ................................................................................
4. Enter your security code.
For easy reference, complete this box with the information you receive from your
system administrator.
To access your MX-ONE Messaging Voice Mail subscriber mailbox:
1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:
Internal Number ............................................... External Number ...........................................................
2. Enter any other keys that your system requires: .....................................................................................
3. Enter your subscriber mailbox number: ..................................................................................................
4. Enter your security code.
Access your
Subscriber
Access
PhoneManager
Mailbox
Set or clear
a diversion
Set a
diversion
Cancel
current
diversion
Obtain
status of
current
diversion
Select welcome greeting heard
by external callers
Automated
Attendant Options
Change your
personal assistant
Specify new
personal
assistant
Access
Clear a
personal
assistant
Access
Diverted Call
Processing
Change your
mobile number
Specify
new external
number
Clear an
external
number
Select welcome greeting heard
by internal callers
Select a
Welcome
Greeting
Select a
new
greeting
Set to system
standard
announcement
Clear
greeting
Note: You can press * at any time to cancel the current feature.
MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card
Select a
new
greeting
Set to system
standard
announcement
Clear
greeting
Page 45
Access Your
Subscriber
Mailbox
Listen to
Messages
Messages from
Outside Callers
Fax MessagesE-Mail Messages
All Messages
ListenForward
Group
Delete
Group
Save Group
Voi ce Messages
Listen to New Messages
(unread, then read)
Listen to Saved MessagesAccess Selected Messages
Option for Listening to Individual Messages
Messages from a
Specific Mailbox
Retrieve Deleted Messages
Optional Menu
Pause/Resume
Listening
Forward
Message
Back Up
5 Seconds
Delete
Message
SaveReview Skip to
Next Message
ReplyAdvance
5 Seconds
Info/Group
Selection
Options
Exit/
Cancel
Help
Recover Message
To access your MX-ONE Messaging Voice Mail subscriber mailbox:
1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number:
Internal Number ....................................... External Number ...............................................
2. Enter any other keys that your system requires: .....................................................................
3. Enter your subscriber mailbox number: ................................................................................
4. Enter your security code.
For easy reference, complete this box with the information you receive from your
system administrator.
ResumeIncrease
Speed
Increase
Vol ume
Reduce
Speed
Decrease
Vol ume
Set
Bookmark
Resume
from
Bookmark
Change Text
Playback
Language
Message
Sender Info
Select
Message
Cancel
Selection
Select All
Messages
Cancel All
Selections
Select
Mailbox
Record
Tr a nsfer to
Extension
Tr a nsfer to
Number
Record & Send
Messages
Access
PhoneManager
1
This optional menu appears when you have set Message Presentation to order messages by type.
Message Presentation is option 5 under Messaging Options.
2
Feature may be restricted. Check with the system administrator for availability.
3
This menu appears only if the Busy Greeting feature is enabled. Check with the system administrator for availability.
Access the Subscriber
Directory
Pause/Resume
Recording
Back Up
5 Seconds
DeleteSend
Review
Advance
5 Seconds
Message
Routing
Options
Exit/CancelHelp
Specify Future
Delivery
Set Urgent
Status
Restrict Message
Forwarding
Append a Fax Request Receipt
Notification
Message Recording Options
Leave a
Callback
Number
Change
Message
Notification
Change Daily
Message
Reminder
Record
Personal
Greeting
Change
Security
Code
Record
You r
Name
Record an
Announcement
for a Mailbox
You Sponsor
Change
Language
Selection
Record a
Name for a
Mailbox You
Sponsor
Change a
Personal
Distribution
List
Change
Automatic
Message
Forwarding
Change
Message
Presentation
Personal Options
Messaging Options
Change Short
Message Service
(SMS)
Notification
Change
Message
Envelope
Settings
Change Call
Screening
Change Call
Blocking
Change
Extension
Specific
Processing
Automated Attendant Options
Access
Diverted
Call
Processing
Busy
Greeting
Out-of-Office
Greeting
Standard
Greeting
Use Other
Services
Place a CallExit
Enter the Mailbox Number of
the Message Recipient
Press 2 to start recording
Speak your message
Press 2 to stop recording
Standard
Greeting
Busy
Greeting
Out-of-Office
Greeting
Record Per sonal Greeting
MX-ONE Messaging Voice Mail Telephone User Interface Quick Reference CardMX-ONE Messaging Voice Mail Telephone User Interface Quick Reference CardMX-ONE Messaging Voice Mail Telephone User Interface Quick Reference Card