AASTRA MERIDIAN 9417CW User Manual

9417CW Installation and User Guide

Meridian 9417CW Important Tips

•

Wait for at least two rings to allow the phone to identify a caller and display the caller’s name and/or number. You will have to subscribe to a Calling Line Identiﬁcation service to take advantage of this feature.

•

If the Handsfree mode (speakerphone) is not working, ensure that you have the Headset option disabled in the options list.

The Meridian 9417CW is able to make and receive calls even during a

•

power failure. Features such as the display and memory keys will not work without power.

To call back local calls fr om the Callers List, be sur e to r emove the ar ea

•

code.

•

To use the Call Waiting Identiﬁcation feature, you must subscribe to a Call Waiting Identiﬁcation service from your local telephone company.

•

Some memory keys may be factory pre-programmed, and cannot be programmed by the user.

Remember that there is a 24 digit limit on the length of numbers and a

•

16 character limit on names.

•

To prevent wobbling, route cords through the telephone stand as outlined in the Installation section of this guide.

•

You can answer Call Waiting by pressing

-2

Table of Contents

Introduction 1 Key Descriptions 2 The Setup and Options lists 3 Basic Installation 4

Connecting the handset cord 4 Connecting the power adaptor 4 Connecting the Line Cord 4 Connecting an optional

fax machine or modem 5 Checking your telephone 6 Desk Mounting 6 Optional Wall Mounting 6 Adjusting the Display 6 The Set Options Key 6

Basic Features 7

Making a call 7 Answering a call 7 Putting a call on hold 7 Switching between two lines 8 Making a Conference call 8 Extension in Use 8 Making a Handsfree call 8 Putting a call on mute 9 Using the Redial List 9 Call Waiting Identiﬁcation 10 Super Call Waiting Identiﬁcation 10 SuperFlash 11 Turning the display of Call Waiting

Identiﬁcation on or off 12 Changing the display language 12 Setting the date and time 13 Turning the ringer on and off 13 Setting ring tone and ringer volume 14 Controlling the ringer volume 14 Controlling the handset volume 14 Controlling the speaker volume 14 Changing the prime line 14

Directory 15

Saving numbers and names to the

Directory 15 Saving active call into the

Directory 15 Saving a memory key entry

to the Directory 16 Entering Names 16 Making a call from the Directory 17

Finding items in the Directory 17 Editing in the Directory 17 Deleting items from the Directory 18

Callers List 19

Using the Callers List 19 Setting up the Callers List 19 Setting the List Mode 19 Finding an item in the Callers List 20 Making a call from the Callers List 20 Editing in the Callers List 21 Saving Callers List numbers to the

Directory or a Memory key 21

Deleting from the Callers List 22

Memory keys 22

Saving numbers and names

into memory keys 22

Saving from the display

into memory keys 23

Saving an active call

into a memory key 23 Labeling the memory keys 23 Making calls from memory keys 24 Editing memory keys 24 Deleting memory keys 24 Saving features in memory keys 25 Using feature keys 25 Saving a feature and light in

memory keys 25 Using FeatureLight keys 26

Advanced Features 27

Adding a timer key 27 Using the Call Timer 27 Deleting a timer key 27 Adding a page key 28 Using the page 28 Deleting a page key 29 Installing the page lines 29 Selecting the dial pad mode 30 Entering area codes 30 Entering Dialing Restrictions 31 The Security Numbers Feature 32 The Fax Switch 33 Incoming Calls 33 Outgoing Calls 33 Setting the Fax Switch 33 Copying the Directory to another

9417CW telephone 34

Table of Contents

Using a headset 34 Selecting the answer mode 35 Extension in use 35

Display messages and lights 36

The Callers List screen 36 Knowing when you have a message 36 Clear Message Waiting 36 Clear the Check Line Cord Message 37

General display messages 37

Callers List display messages 38 Learning about the lights 39 Set indicator light messages 39 Line and Handsfree indicator light

messages 39

Viewing multiple display and light

messages 39

Troubleshooting 40 Index

Introduction

Thank you for purchasing 9417CW telephone. We think you’ll ﬁnd it’s full of exciting features. With a personal Directory and a Callers list, your new two-line telephone is designed to take full advantage of the latest services of fered by your local telephone company.

When you subscribe to services such as Calling Line Identiﬁcation and Call Waiting Identiﬁcation† through your local telephone company, your 9417CW will show you all the caller information you’ll need on its three-line back-lit display. For example, before you even answer a call you’ll know who is calling, even if it’s a Call Waiting call. And Call Waiting Identiﬁcation information can appear on two telephone extensions at the same time so that someone at either extension can initiate the switch to a Call Waiting call. Your telephone will also tell you how many new callers you have.

You can set up a personal Directory in which you can enter up to 100 names and numbers, and your Callers List will log up to 100 incoming calls. The Options List and Setup List make it easy for you to personalize your telephone, and the back-lit three-line display provides walk-through prompting that makes all of the many features and options ev en easier to customize. Please read on for more information on the many features of your 9417CW.

†

The names of these services may vary from area to area.

Key Descriptions

Backlit Moveable display Light

Left/right arrows Sliding panel Down/up arrows

Number card and lens

Handset Volume bar Dial pad Set Options 6 memory keys

Hold

Line 2

Line 1

Handsfree

Mute

Rls

Redial

Dial

Conference

Link

Save

Delete

The Setup and Options lists

Setup List

0. Change display language 12 0. Set the date and time 13

1. Enable headset 34 1. Select the ring tone 14

2. Enter dialing restrictions 31 2. Select the dial pad mode 30

3. Enter area codes 30 3. Clear message waiting 36

4. Change answer mode 35 4. Change the Callers List 19

5. Set prime line 14 5. Change the list mode 19

6. Add a timer key 27 6. Change the Fax Switch 33

7. Add a page key 28 7. Data transfer 34

8. Security Feature 32 8. Call Waiting ID Display 12

9. Check line cord 37

page Options List page

Basic Installation

Follow the instructions below to install your 9417CW telephone.

Connecting the handset cord Connecting the power adaptor

Attach one end of the handset cord to the handset and the other end to the handset jack.

Connecting the Line Cord when†...

...lines 1 and 2 are on the same line cord

Attach the power adaptor to the base of the telephone where the warning symbol is marked. Connect the power adaptor into the closest electrical outlet.

...lines 1 and 2 are on different line cords

1 2

Insert the line cord in jack 1, as shown by 1 . Insert the other end of the line cord into the wall jack.

†

To determine whether you have two lines on one telephone cord, attach one end of the line cord to jack number 1 and the other end of the line cord to the wall jack. Then plug in the power adaptor and read the display. (If the display prompts you to select a language, choose your language of choice.) If Lines 1 and 2 are on the same line cord, the time and date are shown. If Lines 1 and 2 are on separate line cords, Check line cord appears on the ﬁrst line of the display and Line 2 appears on the second line of the display. If you w ant Line 1 and Line 2 on the same line cord, contact your telephone company .

Insert the ﬁrst line cord in jack 1 as shown by 1 . Insert the second line cord in jack 2 as shown by 2 . Insert the other ends of the line cords into the wall jacks.

Connecting an optional fax machine or modem

Attach the line cord to jack number 2 and the other end to the modem or fax machine. This line cord is not supplied with the telephone.

1 2

To avoid potential electrical shock hazard to personnel or damage to the telephone, use installation procedures. Speciﬁcally, use only 4 conductor modular teledapt plug/cords with this product, and an AC transformer that is CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows:

For North American Markets mains nominal AC voltage 110117V,

Input: 110/117VAC, 50/60Hz, 10W and Output: 16VAC 250mA.

For International Markets mains nominal AC voltage 220-240V,

Input: 220/240VAC, 50/60Hz, 10W and Output: 16VAC 250mA. Substitution of non-approved equipment will void the Aastra Telecom Inc., warranty. For more information about installation and safety concerns, call 1-800-574-1611.

only

the manufacturer-supplied equipment and

Checking your telephone

When you plug in your 9417CW, you may see a message asking you to make a language selection. Follow the directions on the display to select one of the languages.

Your telephone also runs a test to ensure that the line cords are connected properly. If the test fails, the display identiﬁes which line is not connected. Make sure that all connections are fastened securely.

Desk Mounting

Lower the stand into the slots on the base of the telephone, as shown above.

Optional Wall Mounting

Lower the stand into the slots on the base of the telephone, as shown above.

†

Adjusting the Display

Place your 9417CW on a table or hang it on a wall, then adjust the display.

†

We recommend that you use a wall mounting plate which is available through your telephone company. If you are going to wall mount your 9417CW, use a 20 cm (8”) line cord (not supplied).

Note:

The Ringer Equivalence Number (REN) is 1.4B for the 9417CW telephone. Please

Slide the stand back until it clicks into the locked position.

The Set Options Key

Move the sliding panel over to the right to reveal the Set Options key.

see the base of your telephone or the Regulations sheet for more regulatory and safety information.

Basic Features

Making a call

You can use the 9417CW to simply make a regular call, or you can predial a telephone number to ensure it is correct before it is dialed out. Follow the procedures below to mak e a regular or predialed call.

To make a regular call: To make a predialed call:

1. Lift the handset or press either

2. Enter the number using the dial pad.

Note

: If you have turned on the live dial pad option, you will not have to lift the handset

or press any buttons after entering the number. Refer to

mode

on page 30.

1. Enter the number using the dial pad.

2. Lift the handset or press either

©, ∂

Selecting the dial pad

When you use

©, ∂

or lift the handset rather than using a line key to make a call, the prime line is automatically selected. The default prime line is Line 1. If you want to change the prime line to Line 2, see

Changing the prime line

on page 14.

Answering a call

To answer a call:

1. Lift the handset, press

or press the key for the line you want to answer.

Calling Line Identification information is sent from the telephone company to your 9417CW telephone between the ﬁrst and second ring (if you subscribe to the Calling Line Identiﬁcation service from your telephone company). Therefore, if you want the telephone number of the incoming call to appear on the display and in the Callers List, you must wait until the information appears on the display before answering the telephone.

If you lift the handset or press ing ﬁrst is automatically answered. To change which line is answered ﬁrst, see

the answer mode

on page 35.

when both lines are ringing, the line that was ring-

Selecting

Putting a call on hold

To put a call on hold and take a call off hold:

1. Make or answer a call.

2. Press

3. To retrieve the call, press

tor light ﬂashes.

Note:

You won’t lose the call if you hang up the handset.

If you don’t retrieve the call within 15 minutes, the call is automatically dropped.

. The display shows that the call is on hold on line x and the line indica-

Note:

The 9417CW automatically releases a call on hold when a person on an extension

telephone on the same line picks up the call. If you don’t hang up the handset after you have put a call on hold and that call is picked up by someone at another exten-

sion, the call is taken off hold but remains connected to your telephone. If this happens, any background noise from your area will be heard by the caller and the person at the other extension.

Switching between two lines

To put a call on hold and make or answer a second call:

1. Make or answer a call on one line.

2. To make or answer a second call on the other line, press the second line key. This automatically puts the original line on hold.

3. To hold one line automatically and speak on the other, press the line keys alternately.

4. To end a call which is not on hold, press

® or hang up.

Making a Conference call

To join two calls in a Conference:

1. Make or answer a call on one of the lines.

2. Make or answer a call on the second line.

3. Once you have callers on both lines, press

Note:

You can speak privately with one particular caller by pressing that caller’s line key .

ç.

This automatically puts the other caller on hold. You can re-establish the conference by pressing

Extension in Use

When you are on a call and someone on an extension telephone picks up the handset, the set indicator light comes on if the person on the extension is using your line. The light remains on and the message Extension in use appears until the person at the other extension hangs up.

When another extension is using a line, the line indicator light for that line (located beside the line key) is illuminated. Line indicator lights let you know if a line is a vailable for you to use. Also see

Extension in use

on page 35.

Making a Handsfree call

You don’t have to use the handset to use your telephone. Instead, you can use Handsfree mode to place a call, or you can switch to Handsfree mode while a call is in progress.

To dial without picking up the handset: To switch to a Handsfree call:

1. Press

2. Enter the number using the dial pad.

3. When the call is over, press

© or ¬. 1. Lift the handset.

2. Dial a number using the dial pad.

®. 3. When the call is answered, press

©.

4. Hang up the handset.

5. When the call is over, press ®.

Putting a call on mute

You can turn off the microphone so that the caller can’t hear you but you can still hear the caller. Muting a call only works when you are in Handsfree mode.

To mute a call:

1. Press

2. Without lifting the handset, make a call.

3. To turn off the microphone, press

4. To speak to your caller, press

5. When the call is over, press

©.

cannot hear you. The light beside muted.

the microphone on or off.

®.

©. You can hear your caller but your caller © ﬂashes. The display shows Microphone

Using the Redial List

The Redial List stores the last ten numbers you dialed. When you press µ, the last number you called appears on the screen. You can scroll through the list to view the other numbers.

To make a call from the Redial List:

1. Press

2. Find the number you wish to call by pressing

3. When the number is displayed, lift the handset or press either

µ. The display shows the last number you dialed.

ª.

©, ∂, or

¬.

Note that if you press µ when the Live dial pad option is turned on, after lifting the handset or after pressing ©

, ∂, or ¬, your telephone automatically dials

the last number in the Redial list without ﬁrst displaying it. There may be times when you want to delete the contents of the Redial List. For example,

if you have dialed a personal number such as a password or your calling card number, you may not want it to appear in the list where anyone can see it.

To delete the Redial List:

1. Press

2. Press

µ. ∑ twice. The entire Redial List is deleted.

Call Waiting Identiﬁcation

Incoming caller's information

†

The 9417CW is capable of displaying Call Waiting Identiﬁcation information of a second incoming call while you have a call in progress. When you are on a call and you hear the Call Waiting tone, the Call Waiting information is displayed as shown below.

Incoming caller's information

(Caller One) is displayed.

CALLER ONE

555-1234

When you hear the Call Waiting tone, Caller Two's information is displayed.

CALLER TWO

CALLER ONE

555-5678

555-1234

If you decide you want to speak to the new caller , simply press ˚. Y our ﬁrst call will not be disconnected. You may switch between callers as often as you like by pressing ˚. When you press ˚ and see a caller’s Identiﬁcation information but only hear a dial tone, it means that the caller has hung up. Your second call will be stored in the Callers List even if it is not answered. For more information about stored calls, see Callers

List on page 19 Note: The Call Waiting Identiﬁcation display option must be enabled in order to see the

Call Waiting Identiﬁcation information on the display. Refer to Turning the display of Call Waiting Identiﬁcation on or off on page 12.

Super Call Waiting Identiﬁcation

†

The Super Call Waiting Identiﬁcation feature allows the 9417CW and one other Super Call Waiting Identiﬁcation compatible telephone to display identiﬁcation information about the second call at the same time as shown below.

(Caller One) is displayed.

Extension telephone picks up and also speaks with Caller One.

CALLER ONE

555-1234

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

CALLER TWO

CALLER ONE

555-5678

555-1234

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

Extension

CALLER TWO

CALLER ONE

555-5678

555-1234

>Extension in use



CALLER ONE

Caller One

555-1234



Extension

>Extension in use

CALLER ONE



555-1234



SuperFlash

†

The SuperFlash feature allows either of two telephone extensions to activate the link to a Call Waiting call. When a person at either extension presses ˚, both extensions switch to and speak with the Call Waiting caller as shown in the diagrams below.

Incoming caller's information

(Caller One) is displayed.

CALLER ONE

555-1234

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

CALLER TWO

CALLER ONE

555-5678

555-1234

Both telephones speak to Caller Two

and see the displayed information.

Extension

CALLER ONE

Caller Two

555-1234

Extension

CALLER TWO

CALLER ONE

555-5678

555-1234

Extension telephone picks up

and also speaks with Caller One.

Extension in use

CALLER ONE

555-1234

Extension

Either telephone can press ˚ to speakwith Caller Two.

CALLER ONE 555-1234

Either telephone can press ˚ again to switch back to Caller One.

Calls will not be disconnected when you press ˚. If you wish to return to your ﬁrst caller press ˚ again. The 9417CW and one other SuperFlash-compatible telephone extension will switch between the two callers each time you press ˚. Once you hav e switched to one caller by pressing ˚, you must wait three seconds before you can switch back to the previous caller . When you press ˚ and see a caller’s Identiﬁcation information but only hear a dial tone, it means that the caller has hung up.

To end a call, ensure you can see that call’s identiﬁcation information (you may have to press ˚), then press ®.

Note: SuperFlash and Super Call Waiting Identiﬁcation only work with SuperFlash and Super Call

Waiting Identiﬁcation-compatible telephones.

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

Turning the display of Call Waiting Identiﬁcation on or off

You can choose whether or not Call Waiting Identiﬁcation is displayed on your telephone for Line 1 and Line 2.

To turn Call Waiting on or off:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press

6. Press

• to enter the Options list.

ª to scroll to number 8 or press °.

°. ¬.

• to turn the Call Waiting Identiﬁcation feature on or press £ to turn the fea-

ture off.

Note: Turning the display of Call Waiting Identiﬁcation on or off does not turn the feature

itself on or off. When the Call Waiting display is turned off, you will still hear the Call Waiting tone when a Call Waiting call comes in, but the identiﬁcation information for the Call Waiting caller will not appear on your display screen. Contact your local telephone company to subscribe or unsubscribe to Calling Line Identiﬁcation with Call Waiting Identiﬁcation services.

Changing the display language

For changing business requirements, you may wish to change the language of your display messages and prompts.

To change the display language:

1. Press the Set Options key.

2. Press

3. Press

4. Press

5. Use – to scroll to the desired language.

6. Press

7. Press

£ to enter the Setup List. ‚ or –. ‚ to select the language indicated.

• to select the displayed language. ®.

Setting the date and time

If you subscribe to the Calling Line Identiﬁcation service from your telephone company, the date and time are set automatically after you receive your ﬁrst incoming call. If you do not subscribe, you must set the date and time manually

To set the date and time:

1. Press the Set Options key.

2. Press • to enter the Options List.

3. Press

4. Press

5. Press

– or ‚. ‚ and follow the instructions on the display. ®.

T o resume the automatic date and time setting (if the date and time has been set manually), disconnect the power supply , then re-connect it. After your ﬁrst incoming call, the date and time are automatically set if you subscribe to the Calling Line Identiﬁcation service from your telephone company.

Turning the ringer on and off

To turn the ringer on: To turn the ringer off:

1. Press

2. Press

3. Press the right side of

4. Press

√. 1. Press √. ¬. 2. Press ¬.

√. Con-

tinue pressing the right hand side until you reach the desired ring volume.

3. Press the left side of √. Continue pressing the left hand side until the ringer is off.

ß. 4. Press ß.

Ringer is OFF and the line affected

appear on the display.

Note: Do not lift the handset while you are turning the ringer on or off.

Setting the ring tone and ringer volume

You can choose one of four different ring tones and set the ringer volume for each line.

To set the ring tone and volume:

1. Make sure that the ringer is turned on.

2. Press the Set Options key.

3. Press

4. Use

5. Press

6. Press

7. Press

• to enter the Options List.

ª to scroll to number 1 or press ⁄.

⁄ and follow the instructions on the display.

When picking the ring tone, press

√ to adjust the volume. ß to end only when you are satisﬁed with ring tone and ringer volume. ®.

Note: The steps above set the ring tone and volume for one line only. You must repeat

these steps to set the ring tone and volume for the other line.

Controlling the ringer volume

While the telephone is ringing on one line, you can press the left or right side of the volume bar √ to adjust the ringer volume for that line.

Controlling the handset volume

While you are on the telephone, you can press the left or right side of the volume bar √ to adjust the handset volume. The handset volume returns to normal after you have completed your call.

Controlling the speaker volume

While you are listening through the speaker, you can press the left or right side of the volume bar √ to adjust the speaker volume. The speaker volume remains at the volume you last selected until the next time you change it.

Changing the prime line

The prime line is the line that is automatically selected when you lift the handset or press © or ∂. The default setting for prime line is Line 1. You can select either line as your prime line.

To change the prime line:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press

£ to enter the Setup List.

ª to scroll to number 5 or press ﬁ.

ﬁ to select the prime line. ®.

Callers List

†

Using the Callers List

The 9417CW stores up to 100 calls in the Callers List. Your telephone logs the number (and name if available) of the caller, when they last called, and the number of times they tried to reach you. See Callers List display messages on page 38 for a description of the display messages.

If the telephone number of the incoming call matches a number that you have programmed with a name in a memory key or the Directory, the Callers List shows the name you have saved in the memory key or Directory, and the number.

You can choose to record all of your incoming calls, only unanswered calls, or no calls in the Callers List. Setting the Callers List to record no calls turns the Callers List off.

Setting up the Callers List

The Callers List records up to 100 incoming calls. You can program the telephone to record unanswered calls, all incoming calls, or no calls.

To change the Callers List:

1. Press the Set Options key.

2. Press the

3. Press

4. Press

5. Press

6. Press

7. Press Repeat steps 4 through 7 for the other line.

• to enter the Options List. – four times or press ›. › to change the Callers List. ¬. – to select Unanswered, All calls, or No calls.

•.

Setting the List Mode

You can program the Callers List to be split by line or combined. If the Callers List is combined, you view the 100 item list at the same time. If the Callers List is split by line, you view the Callers List for each line separately. The Callers List for one line can exceed 50 calls, as long as the list for the other line has less than 50 calls. The total number of calls in the two Callers Lists cannot exceed 100.

To set the List Mode:

1. Press the Set Options key.

2. Press

3. Use

4. Press

†

You must subscribe to your telephone company for the Calling Line Identiﬁcation service.

• to enter the Options List.

ª to scroll to number 5 or press ﬁ.

• if you want to see the calls for both lines at the same time.

Press

£ if you want to see the calls for each line separately.

Finding an item in the Callers List

To find items in the Callers List:

1. To see the Callers List heading, press

2. Press

3. To see the ﬁrst new caller in the list, press

4. To leave the Callers List at any time, press

¬.

Note: This step is not necessary if the Callers List Mode is set to the combined option. F or more inf ormation about the Callers List Mode, see Setting the List Mode on page 19.

To move down and up the list, press If you want to scroll steadily, press and hold To see the last caller you viewed when you were last in the Callers List, press

Note: If you’re on a call while viewing the Callers List, pressing

≈.

–.

ª.

≈ or ®.

® drops the call.

Making a call from the Callers List

To dial a number in the Callers List:

1. Press

2. Press

3. Find the item you want to dial out.

4. Lift the handset or press either ©, ∂, or ¬.

5. To end the call, press

≈. ¬.

Note: This step is not necessary if the Callers List Mode is set to the combined option. F or more inf ormation about the Callers List Mode, see Setting the List Mode on page 20.

® or hang up.

•.

If you call a number from the Callers List and you don’t get connected, you may have to edit the number (for example, the number may be long distance and you may have to add “1”). See the Editing in the Callers List on page 21.

Editing in the Callers List

To edit a number in the Callers List:

1. Press

2. Press ¬.

3. Find the item you want to edit.

4. Press any k ey on the dial pad to begin editing. This may be required if you have tried

5. To add digits, use the dial pad. To erase one digit to the right of the cursor, press

≈.

Note: This step is not necessary if the Callers List Mode is set to the combined option. For more information about the Caller List Mode, see Setting the List Mode on page 19.

to dial the number and there is no connection.

‘. To erase one digit to the left of the cursor, press “.

Caution: The Callers List does not save changes. If you plan to call the number again, copy it to the Directory or a memory key.

6. To dial the edited number, lift the handset or press either

©, ∂, or

¬.

T o hav e the Callers List sho w local numbers without the area code and internal numbers as extensions, see Entering area codes on page 30.

To dial back a long distance number in the Callers List:

1. Press

2. Use ª to ﬁnd the item you want to edit.

3. Using the dial pad, press

4. To dial the edited number, lift the handset or press either

5. If you w ant to sav e the n umber to the directory, press

≈.

⁄ and the area code if necessary.

©or ∂.

ß. See Sa ving numbers

and names to the Directory on page 15.

Saving Callers List numbers to the Directory or a Memory key

To copy a number from the Callers List to the Directory or to a memory key:

1. Press

2. Press

3. Find the item you want to copy.

4. Press ß.

5. Press

6. If no name is display ed, y ou are prompted to enter one . To enter a name, use the dial

7. Press

8. To leave the Callers List at any time, press

≈. ¬.

Note: This step is not necessary if the Callers List Mode is set to the combined option. For more information about the Caller List Mode, see Setting the List Mode on page 19.

¢ or the memory key where you want to store the number.

pad. (See Entering Names on page 16.) If you don’t want a name, go to step 7.

ß.

≈ or ®.

Deleting from the Callers List

To delete a number in the Callers List: To delete all numbers in the Callers List:

1. Press

2. Press

3. Find the item you want to delete.

4. Press

5. To leave the Callers List at any time,

≈. 1. Press ≈. ¬.

Note: This step is not necessary if the Callers List Mode is set to the combined option. For more information about the Callers List Mode, see Set- ting the List Mode on page 19.

2. Press ¬. Note: This step is not necessary if the Callers List Mode is set to the combined option. For more information about the Callers List Mode, see Set- ting the List Mode on page 19.

3. Press ∑ twice while the Callers header is showing to delete the entire list.

∑ twice.

You are still in the Callers List.

press

≈ or ®.

Memory keys

Saving numbers and names into memory keys

You can save the numbers and names of your customers, business associates, or anyone you call frequently in 9417CW’s six memory keys. You can store more numbers and names in the Directory. See the Directory section on page 15 for more information.

To save a number and name:

1. Press

2. Press the memory key where you want to save the number.

3. Enter the number using the dial pad. You can enter a maximum of 24 digits.

4. Press

5. To skip the name, go to step 6. To enter a name, use the dial pad.

6. Press

7. Label the memory key. (See the diagram on page 23.)

ß.

Note: If you require a pause (for example, between a telephone number and an access code), press

˙ where you want the pause.

ß.

(See Entering Names on page 16.)

ß.

Saving from the display into memory keys

To save from the display:

1. Ensure that a number is on the display. (For example, access the Redial List or Callers List.)

2. Press

3. Press the desired memory key. If the name was displayed with the number, both are

4. If no name is displayed, you are prompted to enter one. If you don’t want a name, go

5. Press

6. Label the memory key. (See the diagram on page 23.)

ß.

now saved in the memory key and you’re ﬁnished.

to step 5. To enter a name, use the dial pad. (See Entering Names on page 16.)

ß.

Saving an active call into a memory key

To save an active call:

1. Answer or make a call.

2. Press

3. Press the desired memory key. If the name was displayed with the number, both are

ß.

now saved in the memory key. Note: Do not press

® or else you will hang up on your caller.

Labeling the memory keys

After programming the memory keys, label them with the supplied blank labels and key caps.

†

Keep keys caps and the sliding panel away from small children. These small parts may come off the telephone

if it is dropped.

†

Making calls from memory keys

To call from a memory key: To predial from a memory key:

1. Lift the handset or press

©,

¬, or ∂.

2. Press the memory key with the number you want to dial out.

1. Press the memory key with the number you want to dial out.

2. Lift the handset or press either

∂, ©, or ¬.

Note: If the Live dial pad option is turned on, you do not have to lift the handset or press

any other button. Pressing the memory key will automatically dial the number and put the telephone in Handsfree mode.

Editing memory keys

To edit a memory key:

1. To see its contents, press the memory key.

2. Press

3. If you don’t want to change the number, go to step 4. To backspace and erase digits,

4. Press

5. If you don’t want to change the name, go to step 6. To add letters, use the dial pad.

6. Press

“.

“. To add digits, use the dial pad.

press

ß.

(See Entering Names on page 16.) To erase letters, press

ß.

“.

Note: The Liv e dial pad option must be turned of f to edit memory keys. See Selecting the

dial pad mode on page 30.

Deleting memory keys

To delete a memory key:

1. To see its contents, press the memory key.

2. To erase, press

∑ twice.

Note: The Liv e dial pad option must be turned of f to edit memory keys. See Selecting the

dial pad mode on page 30.

Saving features in memory keys

†

For easy access, you can save the feature codes of telephone company services in your memory keys. This works well with network features such as Call Forwarding and Call Return. Some features require an On and Off code in two separate keys, while other features are stored on only one key. The following procedures show you how to save both an On and Off code.

To save a Feature On code: To save a Feature Off code:

1. Press

2. Press the memory key where you w ant

3. Enter the telephone company feature

Read the display to conﬁrm the number. Read the display to conﬁrm the number.

4. Press

5. Enter the feature name using the dial

6. Press

7. Label the memory key. 7. Label the memory key

†

Note: Contact your telephone company for the appropriate feature codes.

ß. 1. Press ß.

2. Press the memory key where you w ant

to save the number.

code for turning the feature on.

†

to save the number.

3. Enter the telephone company feature code for turning the feature off.

ß. 4. Press ß.

5. Enter the feature name using the dial

pad. (See Entering Names on page 16.)

ß. 6. Press ß.

†

Using feature keys

When a memory key is programmed with a feature code, you can use the memory key to activate or deactivate the feature.

To turn a feature on or off:

1. Press the memory key where you stored the desired feature. The display shows the feature name and code.

2. Lift the handset or press either The feature code is dialed out, which turns the feature on or off.

©, ∂, or ¬.

The active feature applies only to the line you selected or to the prime line if you did not press a line key. For example, if you want to forward all incoming calls, you must turn the feature on for each line.

Note: If the Live dial pad option is turned on, you do not have to lift the handset or press

any other button. Pressing the memory key will automatically dial the feature code and put the telephone in Handsfree mode.

Saving a feature and light in memory keys

You can make the set indicator light come on when you turn a feature on and go off when you turn that same feature off. You can only do this with one feature, and the feature must have separate On and Off codes (such as Call Forwarding).

†

You must subscribe to your telephone company for Custom Calling Features.

For example, you may want the light to remind you that you have turned Call Forwarding on. To do this, use one key to turn the indicator light on when you activate the feature. Use the second key to turn the indicator light off when you deactivate that same feature. The following procedure shows you how to program a FeatureLight On and Off key.

To save a FeatureLight On key: To save a FeatureLight Off key:

1. Press

2. Do NOT select a memory key yet.

3. Press the desired memory key. 3. Press the desired memory key.

4. Enter the telephone company feature

Read the display to conﬁrm the number. Read the display to conﬁrm the number.

5. Press

6. Label the memory key.

†

Note: Contact your telephone company for the appropriate feature codes.

ß. 1. Press ß.

2. Do NOT select a memory key yet.

To program the light on, press

code for turning the feature on.

⁄.

†

To program the light off, press ‚.

4. Enter the telephone company feature code for turning the feature off.

ß. 5. Press ß.

6. Label the memory key.

(See the diagram on page 23.)

†

Using FeatureLight keys

To turn a feature and light on or off:

1. Press the memory key where you stored the FeatureLight. The display shows

2. Lift the handset or press either The feature and light turn on or off. (When the feature and light are on and you’re not using the telephone, the display shows reminder.)

FeatureLight ON or FeatureLight OFF.

©, ∂, or ¬.

Feature ON and the line that it applies to as a

Advanced Features

Adding a timer key

You can program any of the memory keys to be a timer key. The timer key contains a separate timer for each line

To add a timer key:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press a memory key.

6. Press

7. Label the timer key. (See the diagram on page 23.)

8. Press

Using the Call Timer

The timer key is used to time the length of a call. The timer key contains a separate timer for each line.

To show the timer on the display:

1. Make or answer a call. The timer starts running automatically.

2. Once on the call, press the timer key.

3. To return to the call information display, press the timer key again.

4. When the call is over, hang up the handset or press

£ to enter the Setup List.

ª to scroll to number 6 or press ﬂ.

ﬂ to add a Timer key.

ß.

®.

The display shows the running time of the calls on either or both lines.

®. The timer stops counting.

Note: To show the elapsed time of the most recent call (or last call) on each line when

you’re not on a call, press the timer key.

Deleting a timer key

To delete a timer key

1. Press the timer key.

2. Press

∑ twice.

Adding a page key

You can program any of the memory keys to be a page key. If the page key is assigned, the 9417CW is able to receive and initiate page transmissions.

To add a page key:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press a memory key.

6. Press

7. Label the page key. (See the diagram on page 23.)

£ to enter the Setup List.

ª to scroll to number 7 or press ‡.

‡ to add a page key.

ß.

Note: For proper operation of the Page feature, all telephones must have Page keys

assigned.

Using the page

The page feature of the 9417CW allows you to send a page message to other 9417CW telephones, to an external speaker within your ofﬁce, or to other page- compatible Aastra telephones (such as the 9516CW). Before you can use this feature, you must program one memory key on each telephone in the paging network to be the page key. Also, page lines must be connected between all of the telephones. See Installing the Page Lines on page 29 for more information on connecting the page lines.

To send a page message:

1. Lift the handset.

2. Press the page key and speak into the handset.

3. Replace the handset or press

® to end a page.

Deleting a page key

To delete a page key, you must ﬁrst reprogram the key to be a memory key. You can then delete the memory key.

To delete a page key:

First, reprogram the key to be a memory key:

1. Press ß.

2. Press the page key.

3. Press

4. Press

‡ to begin re-programming the page key to be a memory key. ß two times to skip the number and name prompts. The page key has

been changed to a memory key.

Second, clear the contents of the memory key:

5. Press the page key.

6. Press

∑ twice.

Note: The Live dial pad option must be turned off to delete a page key. T o save a number

into the memory key, refer to Memory Keys on page 22.

Installing the page lines

The page lines must be connected in parallel with each other on pins 1 and 6 of jack 2 as shown below.

Meridian 9417CW

Set #2

Jack 2

123456

Meridian 9417CW

Set #1

Jack 2

123456

Distribution Block

Meridian 9417CW

Set #3

Jack 2

123456

Optional External Page Amplifier

Note: A 6 conductor line cord is required to connect page lines. This cable is not supplied

with the 9417CW telephone. Contact your telephone company to have page lines connected to your telephones.

Selecting the dial pad mode

When you select the dial pad mode, you are turning the Live dial pad option on or off. With Live dial pad on, the telephone chooses the prime line and automatically dials out and turns on Handsfree as soon as you press a dial pad key or a memory key. When Live dial pad is off, the telephone is in predial mode. This means after you dial the telephone number you must lift the handset or press either ∂, ¬, or © before the telephone number is dialed.

To select the dial pad mode:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press

• to enter the Option List.

ª to scroll to number 2 or press ¤.

¤ to change the dial pad mode. ®.

Entering area codes

When you enter an area code or preﬁx using this feature, your 9417CW telephone will remove that code or preﬁx from incoming numbers. For example, if you enter your area code into this option, all calls in your area code will appear in the Callers List with the area code stripped off (the area code will appear in brackets after the number). This may make it easier to identify local calls. You can enter three separate area codes or preﬁxes, each up to seven digits long.

To enter area codes and prefixes:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Enter the area code or preﬁx using the dialpad and press

£ to enter the Setup List.

ª to scroll to number 3 or press ‹.

‹.

ß.

Repeat this steps 4 and 5 for each area code or preﬁx you want to enter.

To delete or edit an area code or prefix:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press

6. Press “ to backspace and delete, or change the area code or preﬁx.

7. Press

8. Press

£ to enter the Setup List.

ª to scroll to number 3 or press ‹ to go directly to the item.

‹. The ﬁrst area code is displayed. If this is the number you want to delete or

change, go to step 6.

ß until you see the number you want to change or delete.

ß. ®.

Entering Dialing Restrictions

Dialing Restrictions are used to prevent certain numbers from being dialed out. There are three 7-digit codes that can be programmed to prevent certain numbers from being dialed. If you attempt to dial a number that matches the restricted digits, the message Restricted number appears on the display. For example, if you entered the codes below:

1st code> 0 2nd code>1 3rd code> 411

Any number beginning with 0, 1 or 411 could not be dialed from the telephone. However, the number 555-0411 could be dialed because it does not begin with the restricted digits.

To enter Dialing Restrictions:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Enter the digits you want restricted and press

6. Press

To delete or edit Dialing Restrictions:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press

6. Press

7. Press

£ to enter the Setup List.

ª to scroll to number 2 or press ¤.

¤.

ß.

Repeat this step for each dialing restriction you want to enter.

®.

£ to enter the Setup List.

ª to scroll to number 2 or press ¤.

¤. “ to back space and delete or change restricted digits. ß. Repeat steps 5 and 6 for the restricted digits that you want to delete. ®.

Important: Care must be taken when you are restricting numbers that start with 9. If you

enter 9, 91, or 911 as one of the dialing restrictions, you will not be able to dial the emergency services number 911.

The Security Numbers Feature

The 9417CW is equipped with a Security Numbers feature to keep selected numbers private when you dial. When you ha ve entered a security number using this option, your telephone does not display or store the digits that you dial after that security number. Instead, the numbers that follow the security number are replaced with the * symbol on the display . You can secure up to ﬁve 24-digit numbers.

For example, Joe enters 291-9000 as a security number through the Set Options list. His Voice Mail number is 1234 and his password is 5678. To access his messages, Joe dials 291-9000 1234 5678. Because the Voice Mail number and password follow the security number, the display shows 291-9000 **** ****, and Joe’s password is not displayed or stored in the Redial List. For more information on the Redial List, refer to Using the Redial List on page 9.

To enter a security number:

1. Press the Set options key.

2. Press

3. Use

4. Press

5. Using the dial pad, enter the secure number.

6. Press

7. Repeat steps 5 and 6 for each secure number you want to enter.

8. Press

£ to enter the Setup List.

ª to scroll to number 8 or press °.

°.

ß to end.

®.

To delete or edit a security number:

1. Press the Set options key.

2. Press

3. Use

4. Press

5. Press

6. Press

7. Press

8. Press

£ to enter the Setup List.

ª to scroll to number 8 or press °.

°. ß until you ﬁnd the number you want to change or delete. “ to backspace and simply delete the secure number, or delete the

secure number and use the dial pad to enter the changed number.

ß. ®.

The Fax Switch

The Fax Switch feature allows you to have three telephone numbers on two incoming lines. There is one telephone number for each of the lines and another telephone number for a Fax Switch peripheral (e.g. fax machine, answering machine etc.).

To use the Fax Switch, you must subscribe to your telephone company for Distinctive Ringing

†

on Line 2. The telephone company will then provide you with a telephone number (for your Fax Switch peripheral) which will ring on Line 2 with a slightly different ring tone. The 9417CW will use the two ring types to determine whether an incoming call is for the telephone or the peripheral. The peripheral should be set to answer after three or more rings.

†

Note: If Long Distance Ringing

is available in your area, the long distance call will be

sent to the Fax Switch peripheral.

The 9417CW must be conﬁgured so that Line 1 and Line 2 are both connected through jack number 1 and the Fax Switch peripheral is connected to pins 3 and 4 of jack number

2. See Basic Installation, on page 2 for more information. Note: If Line 2 of your 9417CW telephone has Call Waiting enabled, your Fax Switch

peripheral may lose data or be disconnected if someone else calls Line 2. We recommend that you do not use Call Waiting on Line 2 if you are using the Fax Switch feature.

Incoming Calls

The ﬁrst ring of an incoming call will ring at the 9417CW and the Fax Switch peripheral. The 9417CW uses this ring to identify which device the call is intended for. If it is a normal ring, the call is routed to the 9417CW and the Fax Switch peripheral stops ringing and is disconnected. If it is a distinctive ring, the call is rerouted to the Fax Switch peripheral and the 9417CW stops ringing.

Outgoing Calls

When the Fax Switch peripheral is idle, Line 2 of the 9417CW terminal can be used as a normal line. When the Fax Switch peripheral is in use, the Line 2 indicator light is on.

Setting the Fax Switch

You can program the telephone to enable or disable the Fax Switch feature.

To set the Fax Switch:

1. Press the Set Options key.

2. Press

3. Use

4. Press

• to enter the Options List.

ª to scroll to number 6, or press ﬂ.

ﬂ to enable or disable the Fax Switch.

Note: For proper operation of the Fax Switch feature, all of the 9417CW telephones con-

nected to Line 2 must have the Fax Switch enabled.

†

The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as Ident-a-call,

Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.

Copying the Directory to another 9417CW telephone

The contents of the Directory of one 9417CW telephone can be copied into the Directory of another 9417CW. You can save a lot of programming time by copying the contents of a completed Directory to another Directory instead of entering the names and numbers again. The contents of the Directory can also be transferred into any other Aastra telephone that supports Directory transfer. (For example, the 9516CW).

While the Directory is being transferred, both Lines 1 and 2 are out of service. Note: Both 9417CW telephones must have separate telephone numbers.

To copy the Directory to another 9417CW telephone:

Steps 1 to 4 must be completed on both 9417CW telephones.

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. On the 9417CW telephone you are copying the Directory from, press

6. The display shows:

• to enter the Options List.

ª to scroll to number 7 or press ‡.

‡ to begin the Directory Transfer.

ø and

dial the telephone number of Line 2 of the other 9417CW. The display shows a message indicating that the Directory information is being sent. Note: The handset must remain in the cradle while the Directory is being transferred. During the transfer, press the left side of

√ to turn down the volume.

Data transfer complete when the Directory Transfer is com-

plete. If the transfer is unsuccessful, the display shows:

Data transfer aborted.

Note: To end the Directory Transfer at any time, press ®. If the Directory on the telephone receiving information ﬁlls before the Directory Transfer

is ﬁnished, the rest of the Directory items are not sent. For example, if the telephone receiving information already has 25 items in its directory, only the ﬁrst 75 Directory items are transferred from the other telephone.

Note: If you subscribe to the Call Waiting service from your telephone company and

someone calls while the Directory Transfer is in progress, the transfer may be corrupted by the Call Waiting tone.

Using a headset

T o connect the headset, you must disconnect the handset and attach the headset to the jack labeled .

You cannot use Handsfree when the headset mode is enabled. The © key is used to answer the call or to select the prime line when you are making a call. Press ® when the call is ﬁnished.

Note: When the headset mode is enabled, the handset must remain in the cradle. The

headset mode default is off.

To change the headset mode:

1. Press the Set Options key.

2. Press the

3. Use

4. Press enabled.

£ to enter the Setup List.

ª to scroll to number 1, or press ⁄.

⁄ to change the headset mode from enabled to disabled or disabled to

We suggest contacting the manufacturers Brock Telecom, UNEX, ACS Communications or Plantronics for compatible headsets/ampliﬁers.

Selecting the answer mode

When you select the answer mode, you are choosing which line is answered when both lines are ringing and you lift the handset or press ©.

Select Ans. prime (factory setting), if you want the telephone to automatically answer the prime line ﬁrst when both lines are ringing and you lift the handset or press ©. Refer to Changing the prime line on page 14 for information on how to choose which line is the prime line.

Select Ans. longest, if you want the telephone to automatically answer the line that began ringing ﬁrst when both lines are ringing and you lift the handset or press ©.

To select the answer mode:

1. Press the Set Options key.

2. Press

3. Use

4. Press

5. Press

6. Press

£ to enter the Setup List.

ª to scroll to number 4 or press ›.

› to change the answer mode. £ to choose the Prime line, or • to choose to answer the longest ringing line. ®.

Extension in use

When you lift the handset or press ©, the 9417CW telephone automatically selects the prime line. If your prime line is Line 2 and the peripheral device (e.g. fax machine) is using that line, the line is not selected and the message Extension in use appears on the ﬁrst line of the display and Press line key appears on the second line of the display. If you press ø, you access Line 1 and can make a call. If you press π, you will access Line 2 and may interrupt the call to the peripheral.

Display messages and lights

The 9417CW has a backlit three-line display that uses icons and messages for your call information as shown below.

The Callers List screen

A sample Callers List screen is shown below.

May also read:

)

Private name Unknown name

May also read:

Private number Unknown number

The area code 403 has

been stripped off

The caller called

three times

The number in the list

The call was answered

Call has been returned

01 L.E. Steele

555-1440 (403

AUG 13 12:45PM 3X

New call

Unanswered call

Answered call

Time and date of call

Call Waiting Identification call

Long distance call

Knowing when you have a message

9417CW’s set indicator light lets you kno w that your Voice Mail system has a message for you. The set indicator light ﬂashes slowly and the display shows

Message Waiting or Message Waiting Line x Line 1 Line 2

after your Voice Mail has received a call. Contact your local telephone company to ﬁnd out how you can subscribe to Voice Mail services.

Clear Message Waiting

There may be times when Message Waiting appears on the display when there are no more Voice Mail messages. You can turn the display message off using the Clear Message Waiting feature.

To clear message waiting:

1. Press the Set Options key.

2. Press the

3. Use

4. Press

5. Select

• to enter the Options List.

ª to scroll to number 3 or press ‹.

‹ to clear message waiting.

¬.

If required, repeat steps 4 and 5 for the other line.

Note: This only applies when you subscribe to Voice Mail services from your telephone

company.

Clear the Check Line Cord Message

There may be times when check line cord appears on the display and you want to clear this message. For example, you may have moved the 9417CW to another jack and have only connected one line cord. You can remove the check line cord message through the Set Options List.

To clear the check line cord message:

1. Press the Set Options key.

2. Press the

3. Use

4. Press

5. Select

6. Press cord message.

£ to enter the Setup List.

ª to scroll to number 9 or press ·.

·. ¬.

• to enable the check line cord message. Press £ to disable the check line

General display messages

Message What it means

Check line cord

Data transfer

If there is no dial tone, make sure the line cord and handset cord are attached securely.

The transfer of Directory information from one 9417CW to another 9417CW has begun.

The transfer of Directory information has been aborted.

aborted

Directory empty Use SAVE to add

Directory full No changes made

Extension in use

Feature ON

The Directory remains empty until you add numbers and names to it.

The Directory has a 100 entry limit. If you want to add an item, delete an item you no longer use.

An extension telephone is using the same line that you want to use. Select the other line instead. Or, someone is trying to use the same line on an extension telephone.

The FeatureLight On key has been pressed and the code dialed out. To turn off the feature and the light, press the FeatureLight Off key and lift the handset or press either

©,

∂, or ¬.

<Forwarded Call

Key is locked

Make calls first or

The call is forwarded from another telephone. The memory key is factory-programmed and cannot be

erased or reprogrammed. Program a different memory key. The caller is calling from outside your local area.

You must make two calls before you press ç.

Make second call

Message Waiting Line x

Press Conference

Your Voice Mail service has received a call for you. To subscribe to Voice Mail service contact your telephone company .

Both calls of a Conference are on hold. Press ç to re-establish the Conference.

Message What it means

Press line key

Private number or

Private name

Redial list is empty

Restricted number

Ringer is OFF Line x

Unknown name or

Unknown number

>…xxxxxxxxxxxxxxx …xxxxxxxxxxxxxxxx

XX New Callers

This appears when the call you want is on hold. You must press

¬ to retrieve the held call.

The caller has requested that the telephone company not deliver the number or name.

This appears if you press µ before making any calls on your telephone or if power has been interrupted.

The number you have entered cannot be dialed because it has been entered into the Dialing Restrictions feature.

The ringer volume is turned off for that line. Without lifting the handset, press the volume bar.

The name or number is unavailable from the telephone company.

The telephone number is longer than the display. The displa y shows

… and the last 15 or 16 digits of the number.

When you’re not on the telephone and not in the Callers List, the display shows you ho w many callers ha v e been added to the list since you last checked it.

Indicates an incoming call. Indicates that the phone is off hook.

Indicates an incoming Call Waiting call.

Callers List display messages

Message What it means

Callers List is empty

Calls bumped=xx

<Forwarded

No number

Private number or

Private name

Unknown name or

Unknown number

√555-1449 (403) √ means you have returned the call from the Callers List.

MAR04 3:30pm 2x

…xxxxxxxxxxxxxxx

Your telephone does not record incoming calls until you subscribe to Calling Line Identiﬁcation service. If you do subscribe, you haven’t received any calls in the list yet or you’ve deleted all numbers in the Callers List.

xx is the number of old calls automatically removed to make room for incoming new calls in the Callers List. The limit is 100 calls.

The call is forwarded from another location. The caller has called from outside your local area. Long dis-

tance dialing is required to return the call. You are trying to call someone in your Callers List and the

number is unknown or private. The caller has requested that the telephone company not

deliver the number or name. The name or number is unavailable from the telephone com-

pany.

N means a new call. … means the number is longer than the display. Indicates an unanswered call in the Callers List

Message What it means

Indicates an answered call in the Callers List Indicates a Call Waiting call in the Callers List

R Smith 123-456-7890 MAR 04 3:30pm 2x

2x means this caller has called twice. The display shows the date and time of the last call from that caller.

Learning about the lights

The set indicator light also alerts you when another extension is on the same line you’re using, the telephone rings, or a feature is on. There are also indicator lights beside the line keys and © to show you the status of the lines and of Handsfree and Mute.

Set indicator light messages

Feature Light

Extension in use Set indicator light is on. The appropriate line indicator

light is on. Feature ON Set indicator light is on. Message Waiting Ringer is OFF Set indicator light is off. Visual Ringing Set indicator light ﬂashes very quickly.

†

You must subscribe to Voice Mail services from your telephone company for this feature to work.

†

Set indicator light ﬂashes slowly.

Line and Handsfree indicator light messages

Feature Light

Call is ringing on a line Line indicator light ﬂashes very quickly. Call is on hold Line indicator light ﬂashes quickly. Call is on Handsfree Handsfree/Mute indicator and line indicator light are on. Line is in use Line indicator light is on. Microphone is muted Handsfree/Mute indicator light ﬂashes quickly.

Viewing multiple display and light messages

When you aren’t using the telephone, there are several messages that can be active at any time, such as date and time, X New Callers, Feature ON, Message Waiting, and Ringer is OFF. When more than one of these messages is activ e, the display shows the most recent message and an arrow beside it (e.g., 1 New Caller ‚). You can view the other messages by pressing ‘. Each time you press ‘, the display shows the next active message and its associated light.

Troubleshooting

The display is in the alternate language.

You can change to the other language by pressing the Set Options key and £, then pressing ‚ twice.

The cursor doesn’t move when saving in the Directory.

The number or name is too long. Numbers can be no longer than 24 digits and names can be no longer than 16 characters.

There is no information on the display and the ringer volume is low.

Make sure the power adaptor is plugged in to a working electrical outlet.

I cannot hear a caller.

Make sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough.

I answer the telephone and only hear the dial tone.

The call is on your non-prime line; press the line key with the ﬂashing light to answer the call. If this happens often, change your answer mode to Longest or change your prime line.

The power is out and the display is blank.

9417CW still operates as a regular telephone during a power failure. Y ou can dial using the dial pad and you can receive calls, but the other keys and the display do not operate until the power is restored. Only Line 1 works in this situation.

The display works but you can’t hear dial tone.

Your telephone lines may be wired differently from the telephone jack. To have a service person correct the wiring, contact your local telephone company.

Also check to ensure that the Headset mode is disabled.

The telephone wobbles.

Check that the handset cord is placed in the channel between the stand and the telephone. See the illustration on page 4.

I cannot program a memory key.

Some of the memory keys may be factory-programmed. These ke ys are locked and cannot be erased or reprogrammed.

Callers are not identiﬁed on the display.

Let the telephone ring at least twice before answering. If that doesn’t work, you may not have a Calling Line Identiﬁcation

†

service. To subscribe, contact your local telephone

company.

†

This service may have a different name in your area. Contact your telephone company for information.

The Callers List is empty.

Until you subscribe to Calling Line Identiﬁcation

†

service, your telephone does not record incoming calls. Also, the Call Log option may be set to log no calls. See page 19 for information.

I cannot dial a number in the Callers List.

The caller may have an unknown number.

The telephone hisses while not in use.

The page feature has been activated, but the page lines have not been connected to the telephone. Delete the page key.

How do I connect my fax to work with this phone?

T o set up a f ax machine to work with the M9417CW, you must ﬁrst subscribe to a Distinct

†

service for line 2 through your telephone company. Connect the fax to the

Ring M9417CW jack marked 2 . Next, set the fax machine to pick up after at least three rings (consult the fax machine manual for details). Finally, enable the fax switch option (option

6) on the M9417CW. For more details, refer to Connecting an optional fax machine or

modem on page 5 and The Fax Switch on page 33. When the Fax switch feature is enabled, the message “Extension in use” appears for

Line 2 and Line 2 is not being used.

Make sure that the fax machine, or other Fax Switch peripheral, is connected to jack 2 of the 9417CW telephone. For the Fax Switch feature to operate properly, the telephone line (containing both line 1 and line 2) must be connected to jack 1 of the 9417CW and the Fax Switch peripheral must be connected to jack 2 of the 9417CW. The Fax Switch peripheral should not be connected to the telephone line directly (i.e. connected to the socket on the wall).

The speakerphone is not working.

If the speakerphone is not working, the option for the headset may be enabled. To ﬁx this problem, go to option 1 in the set up list and turn the option off.

I have only one line connected to my phone, and I keep getting the message Check line cord.

You may disable this prompt via option 9 under the Setup List. Also check that the line cord is connected to a jack.

How do I set up paging on this phone?

You can connect up to four phones or external speakers to a paging loop with the M9417CW. Each phone in the paging loop must be connected via pins 1 and 6 of Jack 2, which requires a 6 conductor line cord. Contact your local telephone company to have to have the page lines connected. For a detailed diagram, refer to Installing the page lines on page 29.

†

This service may have a different name in your area. Contact your telephone company for information.

The light is stuck on, and the message feature on is displaying.

A Feature Light On code has been entered, and you need to program a Feature Light Off key. Follow the steps that appear in Using FeatureLight keys on page 26.

Live dialpad has stopped working.

It may be that the Live Dialpad option has been turned off in the Options List. Option 2 should be on. If this does not solve the problem, disconnect and then reconnect the AC adapter.

The display is blank on my phone.

Check that the power adapter is connected to the phone, and that the phone is connected to a working outlet. You can test the outlet with another device, such as a lamp.

How do I answer Call Waiting?

T o answer a Call Waiting call, press ˚. You may have to subscribe to a Call Waiting service to use this feature.

I can view regular Caller ID information, so why can I not see who is calling on Call Waiting?

Ensure that the Call Waiting Identiﬁcation option (option 8) is on, and that you have subscribed to a Call Waiting ID† service from your telephone company. Also note that you will not recieve Call Waiting ID when an extension is in use.

†

This service may have a different name in your area. Contact your telephone company for information.

Index

Answer mode 35

answer longest 35 answer prime 35 selecting 35

Area codes 30

Call Display

see Calling Line Identification

Call Waiting Identification 10

turning display on/off 12

Call Waiting tone

see Call Waiting Identification

Callers List

deleting in 22 dialing long distance 21 display messages 38 editing 21 finding items 20 making a call 20 saving to the Directory or a memory

key 21

Calling

from a memory key 24 from the Callers List 20 from the Directory 17 from the Redial List 9

Calling Line Identification 1, 7, 10, 11, 12,

13, 19, 38, 40

Calls

answering 7 Call Waiting 10 conferencing 8 handsfree 8 holding 7 making from the Redial List 9 muting 9

switching between lines 8 Clear Message Waiting 36 CLID

see Calling Line Identification 10 Conference call 8

making 8 Connecting

fax or modem 5

handset cord 4

line cord 4

power adaptor 4

Contrast key 2 Cords

see Connecting

Date and time 13

automatic 13 setting 13

Deleting

a timer key 27 area codes 30 dialing restrictions 31 Directory items 18 items in the Callers List 22 memory keys 24 page key 29 Redial List 9 security number 32 the Page key 29

Dial pad 30

entering names 16 selecting the mode 30

Dialing

long distance 21 Restrictions 31

Directory 15

deleting items 18 editing 17 entering names 16 finding items 17 making a call 17 saving numbers and names 15 transfer 34

Display

language

changing 12

messages 37

Callers List 38 general 37

Editing

area codes 30 dialing restrictions 31 memory keys 24 security numbers 32 the Callers List 21 the Directory 17

Fax Switch 33

Index

Feature Light keys 26 Flash

see Link, SuperFlash

Handsfree 8 Handsfree/Mute key 3 Helpful hints

see Troubleshooting 40 Hold 7

automatic 8

Installation 4

Key descriptions 2

Language

see Display language 12 Left arrow key 2 Letters

entering 16 Lights

set indicator light messages 39 Link

Call Waiting Identification 11

SuperFlash 11 Link key 3 Live dial pad

see Dial pad 30 Long distance 21

Memory keys 22

cannot program 40

deleting 24

editing 24

labeling 23

making calls from 24

predialing from 24

saving Feature/light to 25

saving features 25

saving from the display 23

saving numbers and names 22 Message Waiting 39 Messages

see Voice Mail Mute 9

Names

entering 16

Options List 3

Page key 28

connecting the page lines 29

Prime line 14

answering 35 changing 14 selecting 35

Redial

key 3

List 9 Right arrow key 2 Ring tone, setting 14

Save key 2 Saving

a memory key to the Directory 16

feature codes to memory keys 25

Feature Light to memory keys 25

from Callers List

to Directory or memory key 21

from the display

to a memory key 23 to memory keys 23 to the Directory 15

names and numbers

to memory keys 22

to the Directory 15 Scroll key 2 Security numbers feature 32 Set indicator light messages 39 Setting

date and time 13

ring tone and volume 14 Setup List 3 SuperFlash 11 Switching between lines 8

Timer key 27

adding 27

deleting 27

using 27 Troubleshooting 40

Index

Voice Mail 32, 36, 37, 39 Volume 14

handset 14 key 3 muting a handsfree call 9 ringer 14 speaker 14 turning the ringer on and off 13

GENERAL INQUIRIES

If you have read the guide and you still have questions, call 1-800-574-1611 in Canada and the USA. In other areas, contact your telephone company.

AASTRA MERIDIAN 9417CW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Meridian 9417CW Important Tips

Basic Features 7

Directory 15

Callers List 19

Memory keys 22

Advanced Features 27

Display messages and lights 36

General display messages 37

Introduction

Key Descriptions

The Setup and Options lists

Basic Installation

Connecting the handset cord Connecting the power adaptor

Connecting an optional fax machine or modem

Checking your telephone

Desk Mounting

Optional Wall Mounting

Adjusting the Display

The Set Options Key

Basic Features

Making a call

2. Enter the number using the dial pad.

1. Enter the number using the dial pad.

Answering a call

Putting a call on hold

1. Make or answer a call.

Switching between two lines

1. Make or answer a call on one line.

3. To hold one line automatically and speak on the other, press the line keys alternately.

Making a Conference call

1. Make or answer a call on one of the lines.

2. Make or answer a call on the second line.

Extension in Use

Making a Handsfree call

2. Enter the number using the dial pad.

© or ¬. 1. Lift the handset.

2. Dial a number using the dial pad.

4. Hang up the handset.

5. When the call is over, press ®.

Putting a call on mute

2. Without lifting the handset, make a call.

Using the Redial List

SuperFlash

1. Press the Set Options key.

Changing the display language

1. Press the Set Options key.

5. Use – to scroll to the desired language.

Setting the date and time

1. Press the Set Options key.

2. Press • to enter the Options List.

Turning the ringer on and off

√. 1. Press √. ¬. 2. Press ¬.

ß. 4. Press ß.

Setting the ring tone and ringer volume

1. Make sure that the ringer is turned on.

2. Press the Set Options key.

Controlling the ringer volume

Controlling the handset volume

Controlling the speaker volume

Changing the prime line

1. Press the Set Options key.

Directory

Saving numbers and names to the Directory

3. Enter the number using the dial pad.

¢. 2. Press ß.

3. Press ¢. If the name is display ed with the number, both are no w saved in the Directory.

5. Press ß.

Saving an active call into the Directory

1. Answer or make a call.

5. Press ß.

Saving a memory key entry to the Directory

1. Press the desired memory key. Ensure the live dial pad option is turned off.

5. Press ß.

Entering Names

Making a call from the Directory

Finding items in the Directory