Aastra Telecom 9516CW User Manual
9516CW Installation
and
User Guide
9516CW Important Tips
➤
Wait for at least two rings to allow the phone to identify a caller and
display the caller’s name and/or number. You will have to subscribe to
a Calling Line Identification service to take advantage of this feature.
➤
If the Handsfree mode (speakerphone) is not working, ensure that you
have the Headset option disabled in the options list.
➤
The 9516CW is able to make and receive calls even during a power
failure. Features such as the display, memory keys, and answering
machine will not work without power.
➤
To call back local calls fr om the Callers List, be sur e to r emove the ar ea
code.
➤
Remember that there is a 30 minute limit for recording announcements
and messages. Delete messages r e gularly to ensur e that ther e is always
room for incoming messages.
➤
To use the Call Waiting Identification feature, you must subscribe to a
Call Waiting Identification service from your local telephone company.
➤
Some memory keys may be factory pre-programmed, and cannot be
programmed by the user.
➤
Remember that there is a 24 digit limit on numbers and a 16 character
limit on names stored in the Directory.
Table of Contents
Introduction 1
Key Descriptions 2
The Set Options list 3
Basic Installation 4
Connecting the handset cord 4
Connecting the line cord 4
Connecting an optional fax
machine or modem 4
Connecting the power adaptor 4
Checking your telephone 5
Desk Mounting 5
Optional Wall Mounting 5
Adjusting the Display 5
The Set Options Key 5
Basic Features 6
Making a call 6
Answering a call 6
Putting a call on hold 6
Making a Handsfree call 7
Putting a call on mute 7
Using the Redial List 7
Call Waiting Identification 8
Super Call Waiting Identification 8
SuperFlash 9
Turning the display of Call Waiting
Identification on or off 10
Changing the display language 10
Setting the date and time 10
Turning the ringer on or off 11
Setting the ring tone and
ringer volume 11
Controlling the ringer volume 11
Controlling the handset volume 11
Controlling the speaker volume 11
Turning the Answering Machine
on or off 12
Number of Rings before answering 12
Greetings 13
The General Greeting 14
The Special Greeting 14
The Private Greeting 15
Recording Greetings 15
Messages 16
Knowing when you have a message 16
Audible Message Alert 16
Auto playback 16
Controlled playback using
the Callers List 17
Playback Options 17
Make Message New 17
Selective message delete 17
Call screening 18
Call intercept 18
Calling party control 18
Toll saver 18
Memos 19
Recording a memo 19
Listening to a memo 19
Deleting a memo 19
Directory 20
Creating a New Directory Entry 21
Entering Names 22
Call Announce (Voice Tag) 22
Call Announcment (Voice Tag)
options 23
Saving a displayed number to the
Directory 25
Saving a memory key entry to the
Directory 26
Personalized Greetings for
Directory entries 26
Finding items in the Directory 27
Making a call from the Directory 28
Editing in the Directory 28
Deleting items from the Directory 29
Mailboxes 29
Mailbox Greetings 30
Assigning people to a Mailbox 32
Callers List 33
Using the Callers List 33
Setting up the Callers List 33
Finding items in the Callers List: 33
Making a call from the Callers List 34
Editing in the Callers List 34
Listening to messages in
the Callers List 34
Saving displayed numbers from the
Callers List 35
Deleting items from the Callers List 35
Memory keys 36
Saving numbers and names
to memory keys 36
Table of Contents
Saving from the display
to memory keys 37
Recording a Call Announcement
(Voice Tag) for a memory key 38
Labeling the memory keys 38
Personalized Greetings for
Memory keys 38
Making calls from memory keys 39
Editing memory keys 40
Deleting memory keys 40
Saving features in memory keys 41
Using feature keys 41
Saving a feature and light
to memory keys 42
Using Feature Light keys 42
Advanced Features 43
Adding a timer key 43
Using the call Timer 43
Deleting a timer key 43
Adding a page key 43
Using the page 44
Deleting a page key 44
Installing the page lines 45
Selecting the dial pad mode 45
Entering area codes 46
Entering Dialing Restrictions 47
The Security Numbers feature 48
The Fax Switch 49
Incoming Calls 49
Outgoing Calls 49
Setting the Fax Switch 49
Copying the Directory to another
9516CW telephone 50
Call Blocking 51
Using a headset 51
Changing the headset mode 51
General display messages 58
Callers List display messages 59
Learning about the Lights 60
Set indicator light messages 60
Handsfree indicator light messages 60
Viewing multiple display and light
messages 60
Special Information 61
Troubleshooting 62
Index
Warranty returns and repairs
Automated Attendant 52
Example of Automated Attendant 52
Remote Notification 54
Remote Access 55
Remote Access 56
Display messages and lights 57
The Callers List screen 57
Knowing when you have a
Voice Mail message 57
Clear Message Waiting 57
Introduction
Thank you for purchasing Aastra’s 9516CW telephone. We think you’ll find it’s full of
exciting features. With a built-in digital answering machine, personal Directory, and a
Callers list, your new telephone is designed to take full advantage of the latest services
offered by your local telephone company.
When you subscribe to services such as Calling Line Identification and Call Waiting Identification
†
through your local telephone company, your 9516CW will show you all the
caller information you’ll need on its three-line back-lit display. For example, before you
even answer a call you’ll know who is calling, even if it’s a Call Waiting call. And Call
Waiting identification information can appear on two telephone extensions at the same
time so that someone at either extension can initiate the switch to a Call Waiting call. Your
telephone will also tell you how many messages and new callers you have.
The answering machine doesn’t need an audio tape or batteries to work, so it’s easy to set
up. All you have to do is plug in your telephone and it’s ready to receive messages. It’s
also very reliable. You will not lose any of your messages or greetings (outgoing messages) if there is a power failure of up to 72 hours.
You can set up a personal Directory in which you can enter up to 75 names and numbers.
And for each of these numbers, you can record personalized greetings and Call Announcements (Voice Tags).
Your Callers List will log up to 75 incoming calls and messages, and you can now record
personalized greetings and Call Announcements (Voice Tags) to numbers stored in memory keys.
The Options List makes it easy for you to personalize your telephone, and the back-lit
three-line display provides walk-through prompting that makes all of the many features
and options even easier to customize. Please read on for more information on the many
features of your 9516CW.
†
The names of these services may vary from area to area.
1
Key Descriptions
Moveable backlit display
Light
Left/right arrows
Sliding panel
Down/up arrows
Number card and lens
Handset
Volume bar
Dial pad
Set Options
5 memory keys
Hold
Dial
Handsfree
Mute
Link
Redial
Rls
Callers
Delete
Record
Play
Greetings
Directory
Save
Contrast
∆
¢
ß
ª
“
‘
˙
®
≈
2
Cycles through eight settings to adjust the display contrast.
Allows you to store 75 numbers and names. You can also assign mailboxes
and record customized messages and Call Announcements (Voice Tags).
Stores numbers and names in the Directory and in memory keys. This key
also saves recordings, greetings and memos.
Allows you to move up and down any list such as the Set Options, Direc-
tory, Callers List, or Redial List.
Allows you to backspace and erase. This key is useful when predialing and
when adding or changing numbers and names in the Directory, Callers List
or in memory keys.
Adds a space when entering names in the Directory or in memory keys.
Allows you to view several messages on the display.
Puts the call on hold, inserts a pause, shifts between upper and lower case or
pauses during the playback of a message.
The Release key always hangs up a call. Also allows you to leave any list
such as the Set Options List, Callers List, Redial List or Directory.
Allows you to access a list of people who called as well as any messages
they have left.
∑
˚
µ
∂
©
√
∫
∞
§
¶
†
Allows you to erase memory keys, delete single or all items in the Directory
and Callers List as well as the entire Redial List. You can also delete greetings and messages.
When you hear the Call Waiting tone or to initiate Three Way Calling, press
Link to activate these features. Link is also known as Flash.
Allows you access to a list of the last ten numbers you dialed.
Dials any displayed number. Activates Handsfree mode if you have not
lifted the handset.
Activates the Handsfree speaker and microphone so you can listen and talk
to a caller without lifting the handset. Also allows you to mute a handsfree
call so that a caller cannot hear you.
Allows you to adjust the receiver, speaker, and ringer volume.
Memory keys store numbers, names, and features. You can also assign mail-
boxes and record customized messages and call announcements (voice
tags).
Allows you to review your mailbox greetings (outgoing messages).
Allows you to record your greetings and memos.
Allows you to listen to your messages, memos or greetings.
The unlabeled Set Options key is hidden under the sliding panel and allows
you to access 26 options to customize your telephone.
The Set Options list
pag
Set Options list
01. Change display language 10 14. Audible Message Alert 16
02. Set the time and date 10 15. Call Announce (Voice Tag) 22
03. Select the ring tone 11 16. Call Blocking 51
04. Add a Timer key 43 17. Remote Notification 54
05. Select the dial pad mode 45 18. Set Remote Number 54
06. Clear Message Waiting 57 19. Auto Attendant 52
07. Enter area codes 46 20. Change the Fax Switch 49
08. Change the Callers List 33 21. Add a Page key 43
09. Answering Machine on or off 12 22. Headset 51
10. Toll Saver 18 23. Enter Dialing Restrictions 47
11. Number of Rings 12 24. Data transfer 50
12. Set Password 55 25. Security Feature 48
13. Screen Calls 18 26. Call W aiting ID display on or off 10
Note
: Please refer to each section for the default settings for the above options.
e
Set Options list
pag
e
3
Basic Installation
This section explains how to install your 9516CW telephone.
Connecting the handset cord Connecting the line cord
1
Attach one end of the handset cord to the
handset and the other end to the handset
jack.
Connecting an optional fax
machine or modem
1
2
Attach the line cord to jack number 2 and
the other end to the modem or fax
machine. This line cord is not supplied
with the telephone.
To avoid potential electrical shock hazard to personnel or damage to the telephone, use
only
the manufacturer-supplied equipment and installation procedures. Specifically , use
only 4 conductor modular teledapt plug/cords with this product, and an AC transformer
that is CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows:
For North American Markets mains nominal AC voltage 110-117V
110/117VAC, 50/60Hz, 12W and Output: 16VAC 500mA.
For International Markets mains nominal AC voltage 220-240V
240VAC, 50/60Hz, 12W and Output: 16VAC 500mA.
Substitution of non-approved equipment will void the Aastra Telecom warranty.
Attach one end of the line cord to jack
number 1 and the other end of the line
cord to the wall jack.
Connecting the power adaptor
!
Attach the power adaptor to the base of
the telephone where the warning symbol
is marked. Connect the power adaptor
into the closest electrical outlet.
, Input:
, Input: 220/
4
Checking your telephone
When you first plug in your 9516CW, the telephone initializes itself and then you may see
a message asking you to make a language selection. Follow the directions on the display to
select a language.
Your telephone also runs a test to ensure that the line cord is connected properly. If the test
fails, the display prompts you to check the line cord. Make sure that all connections are
fastened securely.
Desk Mounting
Lower the stand into the slots on the base
of the telephone, as shown above.
Optional Wall Mounting
Lower the stand into the slots on the base
of the telephone, as shown above.
Adjusting the Display
Place your 9516CW on a table or hang it
on a wall, then adjust the display.
†
We recommend that you use a wall mounting plate which is available through your telephone company. If you are going to wall
mount your 9516CW, use the 20 cm (8”) line cord supplied with your telephone.
†
Slide the stand back until it clicks into the
locked position.
Slide the stand back until it clicks into the
locked position.
The Set Options Key
Move the sliding panel over to the right to
reveal the Set Options key.
Note:
The Ringer Equivalence Number (REN) is 1.4B for the 9516CW telephone. Please see the
base of your telephone or the Regulations sheet for more regulatory and safety information.
5
Basic Features
Making a call
You can use the 9516CW to simply make a regular call, or else you can predial a telephone
number to ensure it is correct before it is dialed out. Follow the procedures below to mak e
a regular or predialed call.
To make a regular call: To make a predialed call:
1. Lift the handset or press
2. Enter the number using the dial pad. 2. Lift the handset or press either
Note
: If you have turned on the live dial pad option, you will not have to lift the handset
or press any buttons after entering the number . Refer to
mode
on page 45.
Answering a call
To answer a call:
1. Lift the handset or press
Calling Line Identification information is sent from the telephone company to your
9516CW telephone between the first and second ring (if you subscribe to the Calling Line
Identification service through your local telephone company). Therefore, if you want the
telephone number of the incoming call to appear on the display and in the Callers List, you
must wait until the information appears on the display before answering the telephone.
©
. 1. Enter the number using the dial pad.
©
©
or
∂
Selecting the dial pad
Note
: Contact your local telephone company to subscribe to CLID services.
Putting a call on hold
When you put a call on hold it is important to hang up the handset.
To put a call on hold and take a call off hold:
1. Make or answer a call.
2. Press
3. Hang up the handset.
4. To retrieve the call, lift the handset or press either
Note
˙
If you don’t retrieve the call within 15 minutes, the call is automatically dropped.
: The 9516CW automatically releases the held call when a person on an extension
. The display shows that the call is on hold.
˙
or
©
telephone picks up the call. If you don’t hang up the handset after you have put a
call on hold and that call is picked up by someone at another extension, the call is
taken off hold but remains connected to your telephone. If this happens, any background noise from your area will be heard by the caller and the person at the other
extension.
6
Making a Handsfree call
You don’t have to use the handset to use your telephone. Instead, you can use Handsfree
mode to place a call, or you can switch to Handsfree mode while a call is already in
progress.
To dial without picking up the
handset:
1. Press
2. Enter the number using the dial pad.
©
. 1. Lift the handset.
To switch to a Handsfree call:
2. Enter the number using the dial pad.
3. When the call is answered, press
©
4. Hang up the handset.
.
Putting a call on mute
You can turn off the microphone so that the caller cannot hear you but you can still hear
the caller. Muting a call only works when you are in Handsfree mode.
To mute a call:
1. Press
2. Without lifting the handset, make a call.
3. To turn the microphone off, press
4. To speak to your caller, press
5. When the call is over, press
©
.
©
caller cannot hear you. The light beside
©
the microphone on or off.
®
.
again. You can hear your caller but your
©
again. Each time you press
flashes.
©
, you turn
Using the Redial List
The Redial List stores the last ten numbers you dialed. When you press
µ
the last
number you called appears on the screen. You can scroll through the list to view the other
numbers. Note that if you press
©
, your telephone automatically dials the last number in the Redial list.
µ
after either lifting the handset or pressing
To make a call from the Redial List:
1. Press
2. Find the number you wish to call by pressing
3. When the number is displayed, lift the handset or press either
µ
. The display shows the last number you dialed.
ª
.
©
or
∂
.
There may be times when you want to delete the contents of the Redial List. For example,
if you have dialed a personal number such as a password or your calling card number, you
may not want it to appear in the list where anyone can see it.
To delete the Redial List:
1. Press
2. Press
µ
∑
.
twice. The entire Redial List is deleted.
7
Call Waiting Identification
†
The 9516CW is capable of displaying Call Waiting Identification information of a second
incoming call while you have a call in progress. When you are on a call and you hear the
Call Waiting tone, the Call Waiting information is displayed as shown below.
Incoming caller's information
(Caller One) is displayed.
CALLER ONE
CALLER ONE
555-1234
555-1234
If you decide you want to speak to the new caller , simply press
When you hear the Call Waiting tone,
Caller Two's information is displayed.
CALLER TWO
CALLER ONE
555-5678
555-1234
˚
. Y our first call will
not be disconnected. You may switch between callers as often as you like by pressing
˚
. When you press
˚
and see a caller’s Identification information but only
hear a dial tone, it means that the caller has hung up. Your Call W aiting calls will be stored
in the Callers List even if they are not answered. For more information about stored calls,
see
Callers List
Note
: The Call Waiting Identification option must be enabled in order to see the Call
Waiting Identification information on the display. Refer to
Call Waiting Identification on or off
Super Call Waiting Identification
on page 33.
Turning the display of
on page 10.
✝
The Super Call Waiting Identification feature allows the 9516CW and one other Aastra
Super Call Waiting Identification compatible telephone to display identification information about the second call at the same time as shown below.
Incoming caller's information
(Caller One) is displayed.
Extension telephone picks up and also speaks with Caller One.
CALLER ONE
CALLER ONE
555-1234
555-1234
Call Waiting tone sounds and Caller Two's
information is displayed on both extensions.
CALLER TWO
CALLER ONE
555-5678
555-1234
†
You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service.
Extension
CALLER TWO
CALLER ONE
555-5678
555-1234
>Extension in use
CALLER ONE
Caller One
555-1234
Extension
>Extension in use
CALLER ONE
555-1234
8
SuperFlash
†
The SuperFlash feature allows either of two telephone extensions to activate the link to a
Call Waiting call. When a person at either extension presses ˚ both extensions
switch to and speak with the Call Waiting caller as shown in the diagrams below.
Incoming caller's information
(Caller One) is displayed.
CALLER ONE
CALLER ONE
555-1234
555-1234
Call Waiting tone sounds and Caller Two's
information is displayed on both extensions.
CALLER TWO
CALLER ONE
555-5678
555-1234
Both telephones speak to Caller Two
and see the displayed information.
Extension
CALLER ONE
Caller Two
555-1234
Extension
CALLER TWO
CALLER ONE
555-5678
555-1234
Extension telephone picks up
and also speaks with Caller One.
Extension in use
CALLER ONE
>
555-1234
Extension
Either telephone can press ˚
to speakwith Caller Two.
CALLER ONE
555-1234
Either telephone can press ˚ again
to switch back to Caller One.
Calls will not be disconnected when you press ˚. If you wish to return to your first
caller press ˚ again. The 9516CW and one other Aastra SuperFlash-compatible telephone extension will switch between the two callers each time you press ˚. Once
you have switched to one caller by pressing ˚, you must wait three seconds before
you can switch back to the previous caller. When you press ˚ and see a caller’s
Identification information but only hear a dial tone, it means that the caller has hung up.
To end a call, ensure you can see that call’s identification information (you may have to
press ˚), then press ®.
Note: SuperFlash and Super Call Waiting Identification only work with Aastra SuperFlash and
Super Call Waiting Identification-compatible telephones.
†
You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service.
9
Turning the display of Call Waiting Identification on or off
You can choose whether or not Call Waiting Identification is displayed on your telephone.
To turn the display of Call Waiting Identification on or off:
1. Press the Set Options key.
2. Use ª to scroll to number 26 or press ¤fl to go directly to the item.
3. Press • to turn the Call Waiting Identification display on or off.
4. Press
®.
Note : Turning the display of Call Waiting Identification on or off does not turn the feature
itself on or off. When the Call Waiting display is turned off, you will still hear the
Call Waiting tone when a Call Waiting call comes in, but the Identification for the
Call Waiting caller will not appear on your screen. Contact your local telephone
company to subscribe or unsubscribe to Calling Line Identification with Call Waiting Identification services.
Changing the display language
You may wish to change the language of the display messages and prompts.
To change the language:
1. Press the Set Options key.
2. Use
3. Press
4. Press
ª to scroll to number 1 or press ‚⁄ to go directly to the item.
• to select the language.
®.
Setting the date and time
If you subscribe to the Calling Line Identification service from your telephone company,
the date and time are set automatically after you receive your first incoming call. If you do
not subscribe, you must set the date and time manually.
To set the date and time manually:
1. Press the Set Options key.
2. Use
3. Follow the instructions on the display.
4. Press
ª to scroll to number 2 or press ‚¤ to go directly to the item
.
®.
T o resume the automatic date and time setting (if the date and time has been set manually),
disconnect the power supply , then re-connect it. After your first incoming call, the date and
time are automatically set.
10
Turning the ringer on or off
To turn the ringer on: To turn the ringer off:
1. Press the right side of
tinue pressing the right hand side until
you reach the desired ring volume.
√. Con-
1. Press the left side of
tinue pressing the left hand side until
the ringer is off.
appears on the display.
√. Con-
Ringer is OFF
Note: Do not lift the handset while you are turning the ringer on or off.
Setting the ring tone and ringer volume
You can choose one of four different ring tones and set the ringer volume.
To set the ring tone and volume:
1. Make sure that the ringer is turned on.
2. Press the Set Options key.
3. Use
4. Follow the instructions on the display.
5. Press
6. Press
ª to scroll to number 3 or press ‚‹ to go directly to the item.
When choosing the ring tone, press
√ to adjust the volume.
ß to end when you are satisfied with the ring tone and ringer volume.
Note : You cannot turn the volume off when you are choosing the ring tone.
®.
Controlling the ringer volume
When the telephone is idle or ringing, you can press the left or right side of the volume bar
√ to adjust the ringer volume.
Controlling the handset volume
When you are on the telephone, you can press the left or right side of the volume bar
√ to adjust the handset volume. When you have completed your call, the handset
volume returns to default.
Controlling the speaker volume
When you are listening using handsfree, you can press the left or right side of the volume
bar √ to adjust the speaker volume. Call Announcements (Voice Tags) will be
played at the speaker volume.
11
Turning the Answering Machine on or off
You can turn the answering machine on or off through the Set Options list. The default setting is on.
To turn the answering machine on or off:
1. Press the Set Options key.
2. Use
3. Press •
4. Press
ª to scroll to number 9 or press ‚· to go directly to the item.
to turn the answering machine on or off.
®.
Even when the answering machine is turned off it will answer the call after 15 rings. This
allows you to turn on the answering machine using the Remote Access feature. For information about Remote Access, see Remote Access on page 55.
Number of Rings before answering
You can set the number of rings the answering machine waits before answering. You can
choose from two to nine rings. The default setting is four rings.
To set the number of rings:
1. Press the Set Options key.
2. Use
3. Press
4. Enter the number of rings using the dial pad.
5. Press
6. Press
ª to scroll to number 11 or press ⁄⁄ to go directly to the item.
• to set the number of rings.
ß.
®.
12
Greetings
When the answering machine is turned on, a greeting is played to your incoming callers
when you are unavailable to take their calls. The 9516CW greets your callers with a factory-recorded General Greeting that asks your callers to leave a message. If you choose
not to use the factory General Greeting, you can record your own. See The General
Greeting on page 14 for more information.
The Special Greeting is the same as the General Greeting except that it is activated by a
distinctive ring. See The Special Greeting on page 14 for more information.
When you have the Call Blocking option turned on, your 9516CW intercepts calls from
people who have blocked their telephone numbers and plays the Private Greeting. See
The Private Greeting on page 15 and Call Blocking on page 51 for more information.
Personal greetings are played when you want a specific greeting played to people that you
have entered in your Directory or memory keys. See Directory on page 20, Personal-
ized Greetings for Directory entries on page 26, and Personalized Greetings for Memory keys on page 38 for more information.
You can also assign Mailbox greetings to selected groups of people that have been entered
into your Directory. See Mailbox Greetings on page 30 and Directory on page 20
for more information.
To achieve the best sound quality for recorded greetings and Call Announcements, it is
recommended that you record by speaking into the handset instead of the handsfree microphone.
Sometimes callers choose not to listen to your greeting before recording a message. They
can press £ to skip your greeting and leave a message immediately. Note, however, that
pressing £ will not allow callers to skip the Automated Attendant greeting.
Note: The Special, Private, and Personalized Greeting features require that you subscribe
to your telephone company for the Calling Line Identification service.
13
The General Greeting
If you choose not to use the factory-recorded General Greeting, you can record your own.
The purpose of the General Greeting is to greet your callers and provide them with information about leaving messages. After you finish recording, you should replay your greeting to ensure it sounds the way you intended.
For example:
“Hi. This is Mike Prentice. I’m unable to take your call right now. Please leave a message after the tone and I will return your call as soon as possible.”
While you are recording your greeting, you can press ˙ to pause. A pause is useful if
you are interrupted while you are recording your greeting. When you are ready to continue
recording your greeting, press ˙again. The pause is not included in your greeting
and will not be heard by the callers.
Note : Although you can use either Handsfree or the handset to record your greeting, a
better recording results when you speak directly into the handset.
The Special Greeting
The Special Greeting is activated by a Distinctive Ring. For your telephone to receive a
Distinctive Ring, you must subscribe to your telephone company for Distincti v e Ringing
†
The telephone company will then provide you with an additional telephone number that
has a slightly different ring. The 9516CW will use the two ring types to determine whether
the caller should hear the General Greeting or the Special Greeting.
For example, the Special Greeting could be very useful if you are operating a business out
of your home. You could record a residential message for the General Greeting, and then
record a business message for the Special Greeting, as follows:
.
General Greeting - “Hi you’ve reached the Anderson’s. We’re unable to take your call
right now. Please leave your name and number and we’ll give you a call back as soon
as we can.”
Special Greeting - “Thank you for calling Anderson Graphics. No one is available to
take your call right now. Please leave your name and number and someone will get
back to you as soon as possible.”
All you would have to do in this case is give your business customers and associates your
Distinctive Ringing number, and they would only hear the business message (the Special
Greeting). On the other hand, friends and family who have your regular home number
would only hear the residential message (the General Greeting).
You can also have a caller who doesn’t ha ve the Distinctive Ring number hear the Special
Greeting by assigning it to that caller’s number in the Directory or a memory key.
Note : If you subscribe to Long Distance Ringing, then the Special Greeting will be
played when you receive a long distance call. Also, you cannot use the Special
Greeting and the Fax Switch feature at the same time.
†
The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as
Ident-a-call, Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.
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The Private Greeting
†
The Private Greeting is played to callers who have blocked the display of their telephone
numbers. Calling Line Identification for these callers appears as “Private name” and/or
“Private number”.
You must record the Private Greeting before it can be played to callers who have blocked
their telephone numbers or names. If you do not record a Private Greeting, these callers
will hear the General Greeting.
For example:
“You are calling from a private number, please identify the number you are calling
from and I will return the call.”
The Private Greeting is commonly used in conjunction with the Call Blocking feature. For
more information about the Call Blocking feature, see Call Blocking on page 51.
Recording Greetings
To record your greeting:
1. Press
2. Press
3. Press
4. Lift the handset and press
5. Record your greeting.
6. Press
7. Press
∞.
ª to find the type of greeting you want to record.
§.
§ again.
ß to end your recording.
®.
To listen to your greeting:
1. Press
2. Press
3. Press
4. Press
To change your greeting:
1. Press
2. Press
3. Press
4. Lift the handset and press
5. Re-record your greeting.
6. Press
7. Press
†
You must subscribe to your telephone company for the Calling Line Identification service.
∞.
ª to find your greeting.
¶.
®.
∞.
ª to find the greeting you want to change.
§.
§ again.
ß to end your recording.
®.
15
To delete your greeting:
1. Press
2. Press
3. Press
4. Press
∞.
ª to find the greeting you want to delete.
∫ twice.
®.
Messages
The maximum recording time for each greeting and incoming message is two minutes.
The maximum total time for all of your greetings and messages is 30 minutes. As you
delete messages and delete or record memos, the amount of time remaining is shown on
the display.
Knowing when you have a message
The 9516CW indicator light flashes slowly to let you know when you ha v e a message and
x New messages
Audible Message Alert
You can also program the 9516CW to alert you audibly when there is a message or a
memo for you. A reminder tone sounds every 20 seconds reminding you that you have a
message or memo.
To enable audible message alert:
1. Press the Set Options key.
2. Use
3. Press • to enable or disable audible message alert.
4. Press
ª to scroll to number 14 or press ⁄› to go directly to the item.
appears on the display.
®.
Auto playback
You can listen to all of your new messages in the order that they were left through the
handsfree speaker.
To listen to your messages:
1. Press
2. Press
¶.
• for the General mailbox, £ for the Special mailbox, or one of the dial pad
numbers to select the mailbox.
Note : This selects all of the messages from a single mailbox. If you want to listen to
all of the messages in all of the mailboxes, do not select a mailbox.
3. Press
Note : If you want to hear your messages privately, lift the handset before pressing
¶ the second time.
¶. Your messages will be played through the Handsfree speaker.
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Controlled playback using the Callers List
You can select or screen the messages that are played back by using the Callers List.
To select the order of messages:
1. Press
2. Press
3. Press
4. After you have listened to your message, press
≈.
ª to find the message you want.
¶ to listen to a message.
®.
Playback Options
There are five options you can use when you are listening to your messages:
• pressing ‘ once allows you to listen to your messages at a faster than normal
speed and still understand the message,
• pressing “ once skips back five seconds in the message and returns to normal
speed,
• pressing ˙ once pauses the message,
• pressing – advances to the next message,
• pressing ∑ twice erases the message during controlled playback only (i.e., when
you select a message from the callers list).
Make Message New
You might have listened to a message that was intended for someone else. The 9516CW
allows you to make the message new again.
To make a message new:
1. Press
2. Use
3. Press
4. Press
≈.
ª to find the message that you want to make new.
•.The indicator light begins flashing.
®.
Selective message delete
You can delete individual messages at any time without changing the order of the message
list.
To delete messages one at a time:
1. Press
2. Use
3. Press
4. Press
5. To continue deleting messages one at a time, repeat steps 1 through 4.
≈.
ª to find the message you want to delete.
∑ twice.
®.
17
To delete all messages:
Note : When you delete all messages, you also delete all entries in the
Callers List.
1. Press ≈.
2. Press – once.
3. Press
4. Press
∑ twice.
®.
Call screening
When the 9516CW answers a call, your greeting and the voice of the person calling is
played back through the handsfree speaker. You can choose to pick up the call or let the
call go to the answering machine. The Call Screening option is on by default.
To disable call screening:
1. Press the Set Options key.
2. Use
3. Press • to enable or disable call screening.
4. Press
ª to scroll to number 13 or press ⁄‹ to go directly to the item.
®.
Call intercept
If the 9516CW answers a call and you want to speak to the caller, you can disconnect the
recording by either lifting the handset, pressing © or by picking up the handset from
an another extension telephone.
Calling party control
If your caller decides not to leave a message and hangs up, the 9516CW stops recording
and hangs up. The call will still be logged in the Callers List.
Toll saver
When you have the Toll Saver option enabled and you call the 9516CW, the number of
rings prior to answering tells you if there are any new messages. If the answering machine
answers on the second ring, there has been a new message recorded. If there have been no
new messages recorded, the 9516CW answers after the number of rings you have specified
in the options list. This is particularly useful if you are calling long distance or from a pay
phone. The Toll Saver option is disabled by default.
Note : You must set the 9516CW to answer after three or more rings in order for the Toll
saver feature to work.
To enable the toll saver:
1. Press the Set Options key.
2. Use
3. Press • to enable the toll saver.
4. Press
ª to scroll to number 10 or press ⁄‚ to go directly to the item.
®.
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