Aastra 55I User Guide

Download

Page 1

55i IP Phone

User Guide Release 2.0

41-001200-00

Rev 01

Page 2

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Page 3

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Software License Agreement

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

Model 55i IP Phone User Guide iii

Page 4

Page 5

Table of Contents

Software License Agreement ....................................................................iii

About this Guide .........................................................................................1

Documentation ............................................................................................1

Introduction................................................................................................. 2

Phone Features ..................................................................... 2

Requirements ........................................................................ 2

Installation and Setup........................................................... 2

Getting Started............................................................................................ 3

Plugging in and Starting the Phone ...................................... 3

Network Connected/Network Disconnected ........................ 7

Idle Screen ............................................................................ 8

Phone Options via the IP Phone UI ..................................... 12

References .......................................................................... 13

Phone Options via the Aastra Web UI ................................. 14

User Password .......................................................................................... 18

Using Your Phone ..................................................................................... 20

Key Descriptions ....................................................................................... 20

Multiple Line and Call Appearances ................................... 23

Softkeys and Programmable Keys ..........................................................24

Softkey Functions ............................................................... 25

State-Based Softkeys (Bottom Keys only) ......................... 27

Softkeys as Line/Call Appearances .................................... 28

Softkeys as Speeddials ....................................................... 32

Softkeys as "Do not Disturb" .............................................. 37

Softkeys as Busy Lamp Field (BLF) .................................... 39

Softkeys as BLF List ........................................................... 41

Softkeys for Accessing XML Services ................................ 44

Softkeys as Flash Key......................................................... 50

Softkeys as Sprecode ......................................................... 52

Static and Softkey Settings for Park/Pickup ...................... 54

Softkeys as Last Call Return (lcr) (Sylantro Servers only) . 60

Softkeys as Services........................................................... 62

Softkeys as Directory .......................................................... 65

Softkeys as Callers List ...................................................... 68

Softkeys as an Intercom Key.............................................. 71

Softkeys as an Empty Key .................................................. 74

Deleting a Softkey .............................................................. 76

Restarting your phone .............................................................................. 78

Table of Contents

Page 6

Table of Contents

Making Calls ..............................................................................................79

Dialing a Number.................................................................. 79

Pre-dialing a Number ........................................................... 79

Using Handsfree Speakerphone........................................................... 80

Using a Headset ..................................................................................... 80

Intercom ............................................................................... 82

Redial ................................................................................... 84

Mute ..................................................................................... 85

Receiving Calls ......................................................................................... 86

Answering an Incoming Call ............................................... 86

Sending an Incoming Call to Voicemail .............................. 86

Handling Calls........................................................................................... 87

Placing a Call on Hold ......................................................... 87

Table of Contents

Transferring Calls ................................................................ 89

Conferencing Calls .............................................................. 90

Picking up Calls.................................................................... 92

Managing Calls ......................................................................................... 93

Directory List ....................................................................... 93

Callers List ........................................................................ 100

Call Forwarding ................................................................. 105

Missed Calls Indicator ...................................................... 108

Voicemail........................................................................... 109

Additional Features ................................................................................ 110

Star Codes ......................................................................... 110

Suppressing DTMF Playback ............................................ 110

Display DTMF Digits .......................................................... 111

Stuttered Dial Tone ........................................................... 112

Play Call Waiting Tone ...................................................... 113

Incoming Intercom Calls and Auto-Answer ...................... 114

Using Redial Key for “Last Number Redial” ..................... 115

Ring Tones and Tone Sets ................................................ 116

Time and Date ................................................................... 120

Locking and Unlocking the Phone .................................... 124

Resetting a User Password ............................................... 126

Defining an Emergency Dial Plan ...................................... 127

Language ................................................................................................. 129

Specifying the Language to Use ....................................... 129

Model 536 Expansion Modules (536EM) ...............................................131

Troubleshooting Solutions ....................................................................132

Limited Warranty .....................................................................................135

Appendix A - Time Zone Codes.............................................................. A-1

Page 7

About this Guide

This guide explains how to use the basic features of your new 55i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.

Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 53i, 55i, 55i, and 55i CT IP Phone Administration Guide.

Documentation

• Aastra 55i IP Phone Installation Guide – Installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included with the telephone.

• Aastra 55i IP Phone User Guide – Describes the most commonly used features and functions for an end user.

• Aastra 53i, 55i, 57i, and 57i CT IP Phone Administration Guide – Describes how to set the 55i phone up on the network and contains advanced configuration instructions for the 55i. This guide has instructions that are at a user level.

Model 55i IP Phone User Guide 1

About this Guide

Page 8

Introduction

This 55i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 55i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.

Phone Features

• 8 line graphical LCD screen (144 x 75 pixels) with white backlight

• 12 programmable keys — 6 Top keys: Programmable hard keys

(up to 6 programmable functions)

— 6 Bottom keys: Programmable state-based softkeys

Introduction

• 4 call appearance lines with LEDs

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection

with your computer.

• Inline power support (based on 802.3af standard) which eliminates

power adapters.

• AC power adapter (included)

•Enhanced busy lamp fields*

•Set paging*

* Availability of feature dependant on your phone system or service provider

(up to 20 programmable functions)

Requirements

The 55i IP Phone requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP

account created for the 55i phone.

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol

(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

• 802.3af Ethernet/Fast Ethernet LAN

• Category 5/5e straight through cabling

• Power over Ethernet (PoE) inline power injector (optional accessory -

necessary only if your network provides no inline power and if you do not use the IP Phone’s power adapter).

Installation and Setup

If your system administrator has not already setup your 55i phone, please refer to the Aastra 55i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, system administrators should refer to the

Aastra SIP 53i, 55i, 57i, 57i CT IP Phone Administrators Guide.

2 Model 55i IP Phone User Guide

Page 9

Getting Started

The 55i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

Plugging in and Starting the Phone

The 55i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.

The phone displays the following startup screens.

Checking for

Firmware.....

Model 55i IP Phone User Guide 3

Getting Started

Page 10

DHCP: waiting for IP...

The 55i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few

Getting Started

moments while the phone downloads the latest updates.

Updating

configuration.....

Checking for firmware... Do not unplug the phone!

Note: New updates to your phone can be automatically scheduled from the server.

This is set up on the phone system by your system administrator and should

be scheduled during non-business hours or slow call periods. Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.

4 Model 55i IP Phone User Guide

Page 11

If language packs were loaded to your phone by your system administrator, the following screen displays during startup.

Downloading Language Packs

When the configuration update is complete, the phone displays the following screens and then displays the Idle screen..

Network

DSP

Getting Started

SIP

Model 55i IP Phone User Guide 5

Page 12

Done

Getting Started

Sat Jan 1 12:18am

John Smith

Idle Screen

6 Model 55i IP Phone User Guide

Page 13

Network Connected/Network Disconnected

If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen..

Network Connected

Sat Jan 1 12:18am

John Smith

If your phone did not successfully connect to the network, the "Network Disconnected" prompt appears on the display and the telephone status light turns on.

Network Disconnected

Sat Jan 1 12:18am

John Smith

Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and dispalys the "Network Connected" prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone.

For more information about connecting your phone, see the Aastra 55i IP Phone Installation Guide, the section "Connecting to the Network and to Power".

Check with your system or network administrator for assistance.

Note: f the phone displays "No Service" you can still use the phone but it is not

registered with the Registrar. For more information about registering your phone, see your system administrator.

Getting Started

Model 55i IP Phone User Guide 7

Page 14

Idle Screen

When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use.

Sat Jan 1 12:18am

John Smith

Getting Started

Note: Your system administrator sets up your SIP screen name, line number, and

any other administrative features required. If your name does not display on

the screen, contact your system administrator.

The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above screen, the "L1" indicates John Smith is configured on Line 1.

By default, the top programmable keys 1 through 4 are configured for Services, Directory, Callers List, and Intercom, respectively. You can configure the 6 top programmable keys with up to 6 functions, and the 6 bottom softkeys with up to 20 functions as required.

Services

Idle Screen With Softkeys/Programmable Keys Configured

If you or your administrator have configured softkey functions on your phone, the labels for those functions display on the screen. Programmable key functions (top keys) do not display on the LCD. For example, in the following illustration, "Home" and "Office" were configured as speeddial keys on the bottom set of softkeys and "Do Not Disturb" (DND) was configured on the top set of programmable keys.

Note: The top programmable key descriptions do not display on the LCD. You can

write the function assigned to the programmable key using the label provided for the phone..

DND Configured

Softkeys Configured

John Smith

Sat Jan 1 12:18am

Home LCR Office

Idle Screen

Getting Started

Model 55i IP Phone User Guide 9

Page 16

Idle Screen with Voicemail Messages

The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have.

Sat Jan 1 12:18am

John Smith

Voicemail Icon

Getting Started

Idle Screen

To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system’s star codes, please refer to the documentation for the voicemail system you are using.

10 Model 55i IP Phone User Guide

Page 17

Screen Display After Picking Up the Handset

When you pickup the handset, the screen displays as follows:

John Smith

Dial Conf Xfer

This screen displays the following keys located on the bottom left of the screen:

•Dial

•Conference

•Transfer These keys are static and cannot be changed.

A More softkey also displays at the bottom right of the screen if you have configured softkeys.

For example, in the illustration below, the 55i has several bottom softkeys configured on the idle screen. A "More" key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, a "More" displays for you to view additional softkeys. You can press the More softkey to toggle between the first and second screens to display all configured softkeys.

John Smith

John

Matt

Sat Jan 1 12:18am

Home LCR

Office

Note: The bottom set of 6 softkeys map to the current state-based configurable soft-

keys.

John Smith

Idle Screen

John

Matt

Dial Conf Xfer More

After Handset Pickup

John Smith

Home LCR

Office

After Pressing "More"

Model 55i IP Phone User Guide 11

Getting Started

Page 18

Phone Options via the IP Phone UI

You can access specific options for the 55i IP phone using the phone’s user

interface (UI) via the keypad. Pressing the Option button gives you a list of configurable options.

These options allow you to customize your phone settings.

1Language

2Time and Date

Getting Started

3Tones

4 Clear Msg. Wtg.

5Display

6 Live Dialpad

7Set Audio

8 Call Forward

9Network*

10 SIP Settings*

11 Phone Status

12 User Password

13 Phone Lock

1 Time Server 2 Set Time 3 Time Format 4 Set Date 5 Date Format 6 Time Zone 7 Daylight Savings

1 Set Ring Tone 2 Tone Set

1 Contrast Level 2 Backlight

Audio Mode

Advanced Setting

Headset Mic Volume

Number: Mode: No. Rings:

1 Network Status 2 Firmware Version 3 Restart Phone 4 Factory Default*

Note: *The "Network" and "SIP Settings" options are administrator level functions

only, and are not accessible by the user. Under the "Phone Status" option, the

"Factory Default" selection is also an administrator level function only. These

options should only be set up and changed by your system administrator.

12 Model 55i IP Phone User Guide

Page 19

Using the IP Phone UI

IP Phone UI

1. Press the Options key on the phone to enter the options list.

2. To go to an Option, use and to scroll through the list, or press the number corresponding to the Option.

3. Press the Show softkey, the button, or press the digit number of the corresponding option to select an option.

4. Use the softkeys that display for each option to change a selected option.

5. Press the Done button to save the change.

6. Press the button, the button, or the to exit without saving changes.

N button at any time

References

For more information about customizing your phone using the available options from the IP Phone UI, see the section "Customizing Your Phone" in the Aastra 55i Installation Guide.

For more information about administrator options, contact your system administrator.

Getting Started

Model 55i IP Phone User Guide 13

Page 20

Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address.

Finding Your Phone’s IP Address

IP Phone UI

1. Press to enter the Options List.

2. Use

s to scroll down the list of options to Phone Status and press

Show.

Getting Started

Options List

8.Call Forward

9.Network

10.SIP Settings

11.Phone Status

Show

Done

3. Use

s to scroll to Network Status and press Show.

Phone Status

1.Network Status

2.Firmware Version

3.Reset Phone

4.Factory Default

Show

4. Press IP Addr.

Attr.

LinkStat.

Negotiat. Speed Duplex

IP Addr

MAC Addr

14 Model 55i IP Phone User Guide

Port0

Link Auto 100M Full

Done

Port1

N/Link Auto 10M Half

Done

Page 21

5. Your phone’s IP Address displays.

IP Address of Phone

192.168.0.100

Done

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser and enter the phone’s IP address or host name into the address field.

If the browser is using HTTP, the following redirect screen displays, followed by the “Security Alert” window. This process redirects HTTP to use HTTPS for a more secure connection..

2. Click YES to accept the certificate

3. At the prompt, enter your username and password and click .

Model 55i IP Phone User Guide 15

Getting Started

Page 22

The Network Status window displays for the IP phone you are accessing.

Note: For a user, the default user name is “user” and the password field is left blank.

The Network Status window displays for the IP phone you are accessing.

Getting Started

4. You can logout of the Aastra Web UI at any time by clicking Log Off.

The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.

Status

The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only.

Operation

The Operation section provides the following options:

- User Password - Allows you to change user password

- Phone Lock - Allows you to assign an emergency dial plan to the

phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password.

- Softkeys and XML - Allows you to configure up to 6 bottom softkeys

for a specific function (none, line, speeddial, do not disturb (DND), Busy Lamp Field (BLF), BLF list, flash, Extensible Markup Language (XML), flash, sprecode, park, pickup, Last Call Return (lcr), Directory, Callers List, Conference, and Transfer.) You can configure up to 20 functions.

- Programmable Keys - Allows you to configure up to 6 top

programmable keys for a specific function (none, line, speeddial, do not disturb (DND), Busy Lamp Field (BLF), BLF list, flash, Extensible Markup Language (XML), flash, sprecode, park, pickup, Last Call Return (lcr), Directory, Callers List, Conference, and Transfer.) You can configure up to 6 functions. By default, keys 1 through 4 are configured as Services, Directory, Callers List, and Intercom, respectively. You can configure up to 6 functions on the top programmable keys.

16 Model 55i IP Phone User Guide

Page 23

Directory - Allows you to copy the Callers List and Directory List from

your IP phone to your PC.

- Reset - Allows you to restart the IP phone when required.

- Expansion Modules - Allows you to configure an additional 36 softkeys (with 536EM) if an expansion module is attached to the phone. If no expansion module is attached, the following message displays: "No expansion modules are currently attached".

Basic Settings

The Basic Settings section provides the following options:

- Preferences - Allows you to enable/disable the following: static configuration of park/pickup, suppression of DTMF playback, display of DTMF digits, the playing of call waiting tone, and stuttered dial tone. This category also allows you to configure incoming intercom call settings, ring tones (global and per-line basis), and ring tone sets, time and date settings, and language settings.

- Call Forward - Allows you to set a phone number destination for where you want calls forwarded. Call forward can be configured using a specific mode (off, all, busy, no answer, busy no answer) on a global or per-line basis.

Model 55i IP Phone User Guide 17

Getting Started

Page 24

User Password

This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user

password using the IP Phone UI or the Aastra Web UI.

If you change the password you will need to:

using the IP Phone UI, use that new password to log into

using the Aastra Web UI, use that new password when

Note: Valid values when creating or changing a password are 0 to 4294967295 (inte-

User Password

gers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select User Password and press

3. Enter the current user password and press .

4. Enter the new user password and press .

5. Re-enter the new user password and press . A message, "Password Changed" displays on the screen.

Aastra Web UI

1. Click on Operation->User Password.

the Aastra Web UI.

changing the user password via the IP Phone UI.

18 Model 55i IP Phone User Guide

Page 25

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password field is

left blank.

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

Model 55i IP Phone User Guide 19

User Password

Page 26

Using Your Phone

The following sections describe the various 55i phone key functions, and how they help you make and manage your calls and caller information.

Key Descriptions

Using Your Phone

The following table identifies the keys on the key panel of your 55i IP phone that you can use for handling calls.

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

20 Model 55i IP Phone User Guide

Page 27

Keys Key Description

Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys.

Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

Key Descriptions

Model 55i IP Phone User Guide 21

Page 28

Keys Key Description

Programmable keys - 6 Top keys: programmable hard keys (up to 6 programmable functions)

By default, keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.

The following are the default functions for the programmable keys on the 55i IP phone:

1 - SERVICES Accesses enhanced features

Key Descriptions

2 - DIRECTORY Displays up to 200 names

3 - CALLERS LIST Accesses the last 200 calls

4 - INTERCOM Accesses another extension

5 - NONE No assigned function 6 - NONE No assigned function

Softkeys - 6 Bottom keys: programmable statebased softkeys (up to 20 programmable functions).

and services such as XML applications and voicemail, provided by third parties.

and phone numbers (stored in alphabetical order)

received.

on the network.

22 Model 55i IP Phone User Guide

Page 29

Multiple Line and Call Appearances

The 55i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone

automatically selects a line for you.

Line/Call

Appearance

Light Behavior

Off Idle line or no

Light flashes quickly

Light is solid Connected

Light flashes slowly

When you have more than one call, you can use the left and right navigation buttons ( information. Icons 3 and 4 will appear if there is call information either left, right or both sides of the current information you are viewing.

The display shows which line the call information is referring to (L1, L2, L3, etc.), the Caller ID information (name and number, if available), the call status (Connected, Ring, Hold etc.) and the timer specific to that call.

3 and 4) to scroll left and right to the different call

Line/Call

Appearance

Status

call activity

Ringing

Hold

Key Descriptions

Model 55i IP Phone User Guide 23

Page 30

Softkeys and Programmable Keys

Your 55i has 6 multi-functional top programmable keys and 6 multifunctional bottom softkeys:

• 6 Top Keys: programmable hard keys

(up to 6 programmable functions)

• 6 Bottom Keys: programmable state-based softkeys

(up to 20 programmable functions).

Note: If 536 Expansion Module(s) are attached to the phone, click on Operation-

>Expansion Keys to access and configure up to 36 softkeys on each Expansion Module (Phone allows up to 3 expansion modules totaling up to 108 additional softkeys). These keys allow you to configure BLF, Speeddial, and Shared Call Appearance functions only. For more information about expansion modules, see "Model 536 Expansion Modules (536EM)" on page 131.

You can program these keys for call handling and extension management of the SIP system. The keys on the menus of the IP phone UI change depending on the phone’s state, displaying relevant softkeys only.

Note: The softkey functions outlined in this section represent the default arrange-

ment of softkeys on the 55i IP phone. Only the bottom softkeys are statebased.

The 55i default top and bottom keys are shown in the following illustration.

Top Programmable Keys

Softkeys and Programmable Keys

24 Model 55i IP Phone User Guide

Page 31

Bottom Softkeys

Softkey Functions

You can configure the 55i softkeys for any of the following:

Softkey Function Description

Softkeys and Programmable Keys

None Indicates softkey is disabled (option for Web

UI only)

Line Indicates softkey is configured for line use.

Speeddial Indicates softkey is configured for speeddial

use. Available on 536EM also.

Do Not Disturb (DND)

BLF Indicates softkey is configured for Busy Lamp

BLF\List Indicates softkey is configured for BLF list

XML Indicates the softkey is configured to accept

Indicates softkey is configured for "do not disturb" use.

Field (BLF) use. A user can dial out on a BLF configured softkey. Available on 536EM also.

use. A user can dial out on a BLF\List configured softkey.

an XML application for accessing customized XML services.You can also use this option to configure an XML URI softkey.

Model 55i IP Phone User Guide 25

Page 32

Flash Indicates the softkey is set to generate a flash

event when it is pressed. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold.)

Sprecode Indicates the softkey is set to automatically

activate specific services offered by the server. For example, if the spre value of *82 is configured, then by pressing the softkey, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server.

Park Indicates the softkey is set to be used as a

park key to park an incoming call.

Pickup Indicates the softkey is set to be used as a

pickup key to pick up a parked call.

Last Call Return (lcr) Indicates the softkey is set to be used as a

“last call return” key.

Services Indicates the softkey is set to be used as the

Services key.

Callers List Indicates the softkey is set for accessing the

Callers List.

Directory Indicates the softkey is set for accessing the

Directory List.

Intercom Indicates the softkey is set to be used as the

Intercom key.

Empty Indicates the softkey is configured to force a

Softkeys and Programmable Keys

26 Model 55i IP Phone User Guide

blank entry on the IP phone display for a specific softkey. The soft keys are added in order (from softkey1 to softkey20) after any hardcoded keys have been added. If a particular soft key is not defined, it is ignored.

Page 33

State-Based Softkeys (Bottom Keys only)

On the 55i bottom softkeys, you can configure a specific state to display when a softkey is being used. Available states you can configure for each softkey include:

• idle - The phone is not being used.

• connected - The current line is in an active call (or the call is on hold)

• incoming - The phone is ringing.

• outgoing - The user is dialing a number, or the far-end is ringing.

• busy - The current line is busy because the line is in use or the line is set as “Do Not Disturb”.

The following table identifies the applicable default states for each softkeys type on the IP phone.

Softkey Type Default States

None All states disabled.

Line idle, connected, incoming, outgoing, busy

DND idle, connected, incoming, outgoing, busy

Speeddial idle, connected, incoming, outgoing, busy

BLF idle, connected, incoming, outgoing, busy

BLF List idle, connected, incoming, outgoing, busy

XML idle, connected, incoming, outgoing, busy

lcr idle, connected, incoming, outgoing, busy

Directory idle, connected, incoming, outgoing, busy

Callers List idle, connected, incoming, outgoing, busy

Intercom idle, connected, incoming, outgoing, busy

Services idle, connected, incoming, outgoing, busy

empty idle, connected, incoming, outgoing, busy

Flash All states disabled.

Sprecode connected

Park connected

Pickup idle, outgoing

In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for that operational state.

The IP phone idle screen condenses the softkeys. For example, if you set softkey 12 as the following:

Type: speeddial Label: Voicemail Value *89 State: outgoing then softkey 12 appears in position 1 if no other softkeys are set. A softkey type of "empty" does not display on the idle screen at all.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 27

Page 34

Softkeys as Line/Call Appearances

You can customize the softkeys on your 55i phone to function as line/call appearance softkeys. These line/call appearance softkeys function in a similar manner to the 4 line/call appearance hard keys and lights on your phone. For details on the line/call appearance hard keys and lights, please refer to the section "Multiple Line and Call Appearances" on page 23 of this manual.

Lines/call appearance softkeys appear on the phone’s display as shown in the following image.

Sat Jan 1 12:18am

L5 L6 L7

John Smith

L8 L9

Icons next to the softkeys within the phone’s display indicate the status for that line or call and have equivalent status to the line/call appearance lights of the hard keys on the phone. The following table provides a description for each icon.

Softkey Line/Call Appearance Lights

Activity

Idle

Light

Icon Definition

Solid

There is no call activity for the line/call appearance softkey.

A call is connected to your phone on this line/call appearance softkey.

Connected

Softkeys and Programmable Keys

Solid

The equivalent on a line/call appearance hard key is a solid green light.

A call is ringing at your phone on this line/call

Ringing

Flashing

appearance softkey.

The equivalent on a line/call appearance hard key is a fast flashing green light.

A call is on hold on your phone on this line/call

On Hold

Flashing

appearance softkey.

The equivalent on a line/call appearance hard key is a slow flashing green light.

28 Model 55i IP Phone User Guide

Page 35

Depending on how the phone has been configured, the maximum number of total line/call appearances that can be set up is 8 or 9 (4 line/call appearance as hard keys and 4 or 5 as softkeys). If all line/call appearances have been set up for the same number, a total of 9 lines can be configured. If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured. This means that when all line/ call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.

In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys appear in the top left position and all line/call appearance softkeys appear in the remaining positions.

Note: In some situations, such as during a conference call, the line/call appearance

softkeys may overwrite some of the context dependent soft keys. In this case,

instead of the Previous and Next softkeys, up or down icons,

on the display. By using the same functionality as the Previous and Next softkeys.

navigation keys, you can access the

appear

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 29

Page 36

Setting a Line Softkey or Programmable Key

You can set a softkey or programmable key as an additional line on the 55i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call

Appearances" on page 23.

You can use the Aastra Web UI only to set a softkey or programmable key as a line. On the 55i, you can set the top programmable keys with up to 6 functions and the bottom softkeys with up to 20 functions.

Aastra Web UI

Use the following procedure to set a softkey to function as a line.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

30 Model 55i IP Phone User Guide

Page 37

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Line to apply to the softkey or programmable key.

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Line" field, select a line to apply to this softkey. Valid values are 5 through 9.

6. If configuring a softkey, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

7. Click to save your changes.

8. Click on Operation->Reset.

9. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 31

Page 38

Softkeys as Speeddials

You can set up custom softkeys as speeddials. Speeddial softkeys can dial a star code for a feature on the system or a phone number or a set of digits. A customized label displays inside the phone’s display for each softkey. If you press a custom softkey, the phone goes off-hook and dials the star code or the number set up for this softkey.

Setting a Speeddial Softkey

The speeddial function can be set using the IP Phone UI or the Aastra Web UI.

You can save up to 30 speed dial numbers and names on the 55i. These can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.

Use the following procedures to set speeddial on the 55i IP phone.

Entering a Name/Number for Speeddial Key

IP Phone UI

To enter a number and name in a programmable key:

1. Press the Save key. The screen displays "Save to?"

Save to?

2. Select a softkey you want to save to.

Softkeys and Programmable Keys

3. At the "Enter Number" prompt, use the dial pad key to enter the number.

Enter Number

5553491234

4. Press the Save key to save the speeddial configuration.

32 Model 55i IP Phone User Guide

Page 39

5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key

(i.e. press 2 three times to access C). Press to move to the next space, or wait a moment and the cursor automatically advances. To insert a

space between letters, press . To backspace and erase a mistake,

press or the Delete key. You can save up to 16 letters and numbers on each softkey entry.

6. Press the Save key to finish.

5553491234

Enter Name John Smith

aved Memory key

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 33

Page 40

Aastra Web UI

On the 55i, you can set the top softkeys with up to 6 speeddials and the bottom softkeys with up to 20 speeddials.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

34 Model 55i IP Phone User Guide

Page 41

3. In the "Type" field, select Speeddial to apply to the softkey.

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Value" field, enter the phone number or extension to apply to this softkey.

6. In the "Line" field, select a line to apply to this softkey. Valid values are 1 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

9. Click on Operation->Reset.

10.In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 35

Page 42

Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key

IP Phone UI

Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone.

Directory List Key

Callers List Key

Redial List Key

1. Press the Directory List, Callers List, or Redial List key. From the Callers List or Redial List, scroll through the list to find the name and number that you wish to save to your speed dial.

2. Press the Save key.

3. Press the selected speed dial. If the name is displayed with the number, both are saved to the speed dial. If no name is displayed, you can enter the name using the dial pad.

Softkeys and Programmable Keys

36 Model 55i IP Phone User Guide

Page 43

Softkeys as "Do not Disturb"

The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your system administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

You can set DND on the softkeys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

Setting a "Do Not Disturb" Softkey

Aastra Web UI

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 37

Page 44

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Do Not Disturb to apply to the softkey.

4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

5. Click to save your changes.

6. Click on Operation->Reset.

7. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

38 Model 55i IP Phone User Guide

Page 45

Softkeys as Busy Lamp Field (BLF)

You can set a softkey to Busy Lamp Field (BLF).

The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.

On the 55i, the busy and idle indicators show on the IP phone screen display next to the softkey programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF softkey. When the monitored user is on an active call, a small telephone icon is shown with the handset off-hook.

Note: You can also use the BLF configured softkey to dial out. Contact your system

administrator for more information.

Setting a BLF Softkey

Aastra Web UI

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 39

Page 46

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select BLF to apply to the softkey.

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Value" field, enter the phone number or extension you want to monitor.

6. In the "Line" field, select a line for which to apply this softkey. Valid values are 1 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

9. Click on Operation->Reset.

10.In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

40 Model 55i IP Phone User Guide

Page 47

Softkeys as BLF List

(For use with the BroadSoft Broadworks Rel 13 or higher platform only)

You can set a softkey to BLF list.

The BLF list feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.

Note: Your system administrator must have BLF List enabled on the BroadWorks

Server. Contact your system administrator for more information.

In addition to monitoring the idle and busy state, the BLF list feature also supports the ringing state. When the monitored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is on an active call then a small telephone icon is shown with the handset off-hook.

Note: You can also use a BLF/List configured key to dial out.

Example

A receptionist has a 55i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 55i, the softkey LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared Call

Appearance (SCA) feature and does not permit call control over the monitored extension.

Setting a BLF List Softkey

The BLF List functions can be configured on the 55i using the Aastra Web UI only. If you set a softkey to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blflist@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured. Otherwise, no values display on the 55i screen and the feature is disabled.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 41

Page 48

Aastra Web UI

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).

Note: The "Label" and "Value" field are not required. The BroadWorks BLF List

42 Model 55i IP Phone User Guide

Page 49

name is configured in the "BLF List URI" field instead.

4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using.

5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my53i-blf-list@as.broadworks.com.

Note: Contact your System Administrator for the BLF List URI.

7. Click to save your changes.

8. Click on Operation->Reset.

9. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 43

Page 50

Softkeys for Accessing XML Services

The 55i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your system administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.

Note: You can configure XML using the Aastra Web UI only.

On the 55i IP phone, you can access the XML applications from the IP Phone UI in two ways:

•Via the "Services" menu

• Via an XML softkey

Note: The XML services must be set up by your system administrator before you can

use the key. Contact your system administrator for more information.

By default, the Services key is the first key on the "Top" softkeys.

Services Key

Top keys are programmable keys; Bottom keys are softkeys

Using the Aastra Web UI, you can setup the Services menu on the IP phone to display XML applications. Under Operations->Softkeys and XML, you can click on the "Top Keys" tab and enter the XML URI and Services Label in the "XML Application URI" and XML Application Title" fields, respectively.

Softkeys and Programmable Keys

Note: Contact your system administrator for the applicable URI to enter in this field.

After the Services menu is configured, you can use the IP Phone UI and press the Services key to access the XML applications.

Using the Aastra Web UI, you can also configure a softkey to access XML applications. Under Operations->Softkeys and XML, you can click on the

"Bottom Keys" or "Top Keys" tabs and assign a key type as "XML". You must also set the following for XML softkeys:

• XML Application URI

• XML Application Title

44 Model 55i IP Phone User Guide

Page 51

The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your system administrator for the applicable XML URI to enter in the "XML Application URI" field.

The XML Application Title is the label that displays beside the XML softkey on your phone. If you use the Services key to access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI.

Setting XML Services

Aastra Web UI

1. Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 45

Page 52

2. Select "Key 1" (Services).

3. In the "Type" field, select "XML".

4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

5. Under the "Services" section in the "XML Application URI" field, enter the applicable URI(s) .

6. in the "XML Application Title" field, enter the applicable label to display for the Services Menu .

Softkeys and Programmable Keys

46 Model 55i IP Phone User Guide

Page 53

Note: Contact your system administrator for the appropriate value(s) to enter in the

"XML Application URI" field.

7. Click to save your changes.

8. Click on Operation->Reset.

9. In the "Restart Phone" field click to restart the IP phone.

Setting an XML Softkey

Aastra Web UI

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 47

Page 54

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select "XML".

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Value" field, enter a URI to apply to this softkey.

Note: Contact your system administrator for the appropriate value(s) to enter in the

"Value" field.

6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

7. Click to save your changes.

8. Click on Operation->Reset.

9. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

48 Model 55i IP Phone User Guide

Page 55

Accessing the XML Service

After an XML application(s) has been saved to your IP phone, and either the Services Menu or a softkey have been configured to access the XML applications, the customized service is ready for you to use.

IP Phone UI

From the Services Menu

Use the following procedure to access XML applications from the Services Menu. Use the following illustration as a reference.

Services Key

1. Press the Services key.

2. Use the and to scroll through the items.

3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the programmable key. For user input services, follow the prompts as appropriate.

4. To exit from the "Services" menu, press the Services key again.

From an XML Softkey

1. Press the XML softkey on the 55i phone. A "Custom Features" screen displays or the title you specified.

Softkeys and Programmable Keys

2. Use the and to scroll through the customized features.

4. To exit from the "Customized Features" screen, press the XML softkey again.

Model 55i IP Phone User Guide 49

Page 56

Softkeys as Flash Key

You can set a softkey to generate a flash event when it is pressed on the 55i or 55i handset. You do this by setting the softkey to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

Setting a Flash Softkey

Aastra Web UI

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

50 Model 55i IP Phone User Guide

Page 57

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select "Flash".

4. In the "Label" field, enter a label to display on the phone for the softkey.

5. Click to save your changes.

6. Click on Operation->Reset.

7. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 51

Page 58

Softkeys as Sprecode

You can set a softkey to automatically activate specific services offered by the server by setting a softkey to "sprecode". For example, if the sprecode value of *82 is configured, then by pressing the softkey, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your system administrator for information about available services.

Setting a Sprecode Softkey

Aastra Web UI

Use the following procedure to configure a sprecode softkey on the 55i phone.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

52 Model 55i IP Phone User Guide

Page 59

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Sprecode.

4. In the "Label" field, enter a label to display on the IP phone for this softkey.

5. In the "Value" field, enter the appropriate value for accessing specific services from the server.

Note: For values to enter in this field, contact your system administrator.

6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the "Connected" state to apply to this softkey.

7. Click to save your changes.

8. Click on Operation->Reset.

9. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 53

Page 60

Static and Softkey Settings for Park/Pickup

The IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. There are two ways a user can configure this feature:

• Using a static configuration

• Using a programmable configuration (using softkeys)

Note: The IP phone accepts both methods of configuration. However, to avoid

redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration.

The IP phone supports the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.

The following paragraphs describe the park and pickup methods of configuration on the IP phones.

Park/Pickup Static Configuration

You can configure a static configuration for parking and picking up a call using the Aastra Web UI at Basic Settings-> Preferences. By entering the appropriate value in the "Park Call" and "Pickup Parked Call" fields, you tell the phone where to park a live call and where to pickup the parked call.

On the IP phone UI, the static configuration method displays the following:

• When a call comes in, and you pickup the handset, the default label of "Park" displays on the Phone UI.

• After pressing the "Park" softkey to park the call, the default label of "Pickup" displays on the phone UI.

Note: On the 55i handset, pressing Ï displays the "Park" and "Pickup" labels.

The values you enter in the Aastra Web UI for the Park/Pickup call feature are dependant on your type of server. The following table provides the values you enter for the "Park Call" and "Pickup Parked Call" fields in the Aastra Web UI.

Park/Pickup Call Server Configuration Values

Softkeys and Programmable Keys

54 Model 55i IP Phone User Guide

Server Park Values* Pickup Values*

Aasterisk 700 700

Sylantro *98 *99

BroadWorks *68 *88

ININ PBX callpark pickup

*Leave "value" fields blank to disable the park and pickup feature.

Page 61

Configuring Park /Pickup using Static Configuration

Use the following procedure to configure the Park/Pickup call feature using the static configuration method.

Note: Aastra recommends you configure either the static or the programmable con-

figuration, but not both.

Aastra Web UI

1. Click on Basic Settings->Preferences->General.

Softkeys and Programmable Keys

2. Enter a server value in the Park Call field to which incoming live calls will be parked.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 54.

Model 55i IP Phone User Guide 55

Page 62

3. Enter a server value in the "Pickup Parked Call" field.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 54.

4. Click to save your changes.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP phone.

Park/Pickup Softkey Configuration

The programmable method of configuration creates park and pickup softkeys that you can configure on the 55i phone.

You can set a softkey as "Park" or "Pickup" and then:

• specify a customized label to display on the Phone UI

•specify a value

• specify which line to use

• specify the state of the park and/or pickup keys On the IP phone UI, the Park/Pickup feature displays the following:

• When a call comes in, and you pickup the handset, the custom label that you configured for the Park softkey displays on the Phone UI.

• After the call is parked, the label that you configured for the Pickup softkey displays on other phones in the network. You can then press the "Pickup" softkey, followed by the applicable value to pickup the call on another phone in your network.

You can configure a Park and Pickup programmable configuration using the Aastra Web UI.

Softkey Configuration Using the Aastra Web UI

On the 55i, you configure a Park and/or Pickup key at Operation->Softkeys and XML. You enter a key label, and value for a specific line on the phone. The default state of the Park configuration is "connected". The default state of the Pickup configuration is "idle, outgoing".

Note: Applicable values depend on the server in your network (Asterisk, Broad-

Works, Sylantro, ININ PBX. See the table "Park/Pickup Call Server Configu-

Softkeys and Programmable Keys

ration Values" on page 54.

56 Model 55i IP Phone User Guide

Page 63

Configuring Park/Pickup using Softkey Configuration

Use the following procedure to configure the Park/Pickup call feature using the softkey configuration method.

Aastra Web UI

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Park.

Model 55i IP Phone User Guide 57

Page 64

4. In the "Label" field, enter a label for the Park softkey.

5. In the "Value" field, enter the appropriate value based on the server in your network.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 54.

6. In the "Line" field, select a line for which to apply the Park configuration.

7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the "Connected" state to apply to this softkey.

8. Pick another softkey (from top or bottom keys) to configure for Picking up a call.

9. In the "Label" field, enter a label for the Pickup softkey.

10.In the "Value" field, enter the appropriate value based on the server in your network.

Note: For values to enter in this field, see the table "Park/Pickup Call Server Config-

uration Values" on page 54.

11.In the "Line" field, select a line for which to apply the Pickup configuration.

12.If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the "Idle" and "Outgoing" states to apply to this softkey.

13.Click to save your changes.

14.Click on Operation->Reset.

15.In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

58 Model 55i IP Phone User Guide

Page 65

Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phones to park a call and pick up a parked call.

Park a Call

1. While on a live call, press the "Park" softkey.

2. Perform the following for your specific server:

For Asterisk Server

- Server announces the extension number where the call has been parked. Once the call is parked, press the y key to complete parking.

For BroadWorks Server

- After you hear the greeting from the CallPark server, enter the extension where you want to park the call.

For Sylnatro Server

- Enter the extension number where you want to park the call, followed by "#" key.

For ININ Server

- Enter the extension number where you want to park the call, followed by "#" key.

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The parked call party will get music on hold.

3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" softkey again to retry step 2.

Pickup a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the "Pickup" softkey.

Softkeys and Programmable Keys

If the call pick up is successful, you are connected with the parked call.

Model 55i IP Phone User Guide 59

Page 66

Softkeys as Last Call Return (lcr) (Sylantro Servers only)

Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a softkey. This feature is for Sylantro servers only.

How it works

If you configure "lcr" on a softkey, and a call comes into your phone, after you are finished with the call and hangup, you can press the key configured for “lcr” and the phone dials the last call you received. When you configure an “lcr” softkey, the label “LCR” displays next to that softkey on the IP phone. When the Sylantro server detects an “lcr” request, it translates this request and routes the call to the last caller.

Setting a Last Call Return Softkey

Aastra Web UI

Use the following procedure to configure a Last Call Return softkey on the 55i phone.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

60 Model 55i IP Phone User Guide

Page 67

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Last Call Return.

4. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through 9.

5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. Click to save your changes.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 61

Page 68

Softkeys as Services

By default, the 55i has a Services key configured on key 1 of the top set of keys. However, you can use any softkey to configure a "Services" key.

Services Key

The Services key accesses enhanced features and services provided by third parties. Using the "Services" key, you can:

• Select customized (XML) features

• Utilize a Caller List

• Utilize a Directory

• Utilize Voicemail

Note: Other than the Services Menu, you can also configure the Caller List and

Directory List on separate softkeys.

The XML customized services are created and provided by your system administrator through the diverse web based language of XML. Availability of these services depends on your phone system or service provider.

Reference

For more information about XML, Caller List, Directory, and Voicemail, see the following:

• "Softkeys for Accessing XML Services" on page 44

Softkeys and Programmable Keys

• "Callers List" on page 100

• "Directory List" on page 93

• "Voicemail" on page 109 For more information about Services you can access on your phone,

contact your system administrator.

62 Model 55i IP Phone User Guide

Page 69

Setting Services Softkey

Aastra Web UI

Use the following procedure to configure a Services softkey on the 55i phone.

Note: Key 1 on the top set of programmable keys is configured for Services by

default.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 63

Page 70

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Services.

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through 9.

6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

7. Click to save your changes.

8. Click on Operation->Reset.

9. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

64 Model 55i IP Phone User Guide

Page 71

Softkeys as Directory

By default, the 55i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any softkey on the top or bottom keys on the phone..

Directory Key

The "Directory List" feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a directory entry. You can use the Directory key to access a Directory List which contains a customized list of names with phone numbers and labels.

In addition to creating a Directory softkey, you can also download a Directory List to your PC if required using the Aastra Web UI.

Reference

For more information about the Directory List, see "Directory List" on

page 93.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 65

Page 72

Setting Directory Softkey

Aastra Web UI

Use the following procedure to configure a Directory softkey on the 55i phone.

Note: Key 2 on the top set of programmable keys is set to Directory by default.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

2. For softkeys, select from "Key 1" through "Key 20".

66 Model 55i IP Phone User Guide

Page 73

or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Directory.

4. In the "Label" field, enter a label to apply to this softkey.

5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. Click to save your changes.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 67

Page 74

Softkeys as Callers List

By default, the 55i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any softkey on the top or bottom keys on the phone.

Callers List Key

The Callers list is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone.

Reference

For more information about the Callers List, see "Suppressing DTMF

Playback" on page 110.

Softkeys and Programmable Keys

68 Model 55i IP Phone User Guide

Page 75

Setting Callers List Softkey

Aastra Web UI

Use the following procedure to configure a Callers List softkey on the 55i phone.

Note: Key 3 on the top set of programmable keys is set to Callers List by default.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Callers List.

Model 55i IP Phone User Guide 69

Page 76

4. In the "Label" field, enter a label to apply to this softkey.

5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. Click to save your changes.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

70 Model 55i IP Phone User Guide

Page 77

Softkeys as an Intercom Key

By default, the 55i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any softkey on the top or bottom keys on the phone..

Intercom Key

You can use the Intercom key to automiatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call.

Reference

For more information about the Intercom key, see "Intercom" on page 82.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 71

Page 78

Setting an Intercom Softkey

Aastra Web UI

Use the following procedure to configure an Intercom softkey on the 55i phone.

Note: Key 4 on the top set of programmable keys is set to Intercom by default.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

72 Model 55i IP Phone User Guide

Page 79

3. In the "Type" field, select Intercom.

4. In the "Label" field, enter a label to apply to this softkey.

5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. Click to save your changes.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 73

Page 80

Softkeys as an Empty Key

You can set a softkey to force a blank entry on the IP phone display for a specific softkey. You do this by setting the softkey to "empty". The soft keys are added in order (from softkey1 to softkey20) after any hard-coded keys have been added. If a particular soft key is not defined, it is ignored.

Setting an EmptySoftkey

Aastra Web UI

Use the following procedure to configure an Empty softkey on the 55i phone.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

74 Model 55i IP Phone User Guide

Page 81

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Type" field, select Empty.

4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

5. Click to save your changes.

6. Click on Operation->Reset.

7. In the "Restart Phone" field click to restart the IP phone.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 75

Page 82

Deleting a Softkey

Aastra Web UI

Use the following procedure to delete a softkey function using the Aastra Web UI.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Softkeys and Programmable Keys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

76 Model 55i IP Phone User Guide

Page 83

3. In the "Type" field, select none.

4. Click to save your changes.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP phone.

The softkey function is deleted from the IP phone memory.

Softkeys and Programmable Keys

Model 55i IP Phone User Guide 77

Page 84

Restarting your phone

You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your system administrator, or

should you experience any unexpected behaviour.

IP Phone UI

1. Press the button on the phone to enter the Options List.

2. Use the key to scroll down the list of options to Phone Status and press Show to select.

3. Press the key to scroll to the Restart Phone option.

4. Press Show to select the Restart Phone option.

5. Press Restart to restart of the phone. If you do not wish to restart your phone, press Cancel.

Note: Your phone will be out of service temporarily during the restart and down-

Restarting your phone

loading process.

Aastra Web UI

1. Click on Operation->Reset.

2. Click

3. Click OK at the confirmation prompt.

78 Model 55i IP Phone User Guide

Page 85

Making Calls

Dialing a Number

First, take the phone off-hook by:

• lifting the handset

• pressing or

• pressing a line/call appearance button. At the dial tone, enter the number you wish to call. If you are unable to

make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes.

Tue Jan 01 10:10am

L1 Dial

> 201

When your party picks up, a timer appears on your display that records the length of your call.

If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone will automatically select the next available line, go offhook and dial as digits are pressed.

Pre-dialing a Number

Tue Jan 01 10:10am

> 1203

Dial Backspace Pause Quit

You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before you dial. Use the Backspace softkey to correct any errors.

Model 55i IP Phone User Guide 79

Making Calls

Page 86

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/ Headset audio mode. You can set your desired audio mode using the Headset Settings option from the Options list. For more information, see

the section "Customizing Your Phone" in the 55i Installation Guide.

IP Phone UI

• To dial using handsfree, first press and enter a number at the dial

tone.

Making Calls

• If in speaker audio mode, press to switch between handsfree and

handset.

• If in speaker/headset audio mode, press to switch between

handsfree and headset.

• When the handset is on hook, press to disconnect a handsfree

call.

When handsfree is on, the speaker light turns on.

Using a Headset

The 55i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.

Note: Customers should read and observe all safety recommendations contained in

headset operating guides when using any headset.

Advanced Volume Controls for the Headset Mic

On the 55i, there are 3 options for the headset microphone volume.

IP Phone UI

To change this volume

1. Press to enter the Options list.

2. Use to scroll down the list of options to Headset Settings and press

Show.

3. Press the list number to jump directly to this option, and press Show.

4. Press to scroll down to headset/mic volume and press Show.

5. Use to scroll down the list and press Show to select your desired

volume.

80 Model 55i IP Phone User Guide

Page 87

6. Press Done to save changes and exit.

7. If you do not wish to save changes, press Cancel to return to the previous screen.

NOTE: By default, the volume for the headset microphone is set to medium.

To Make and Receive Calls Using a Headset

IP Phone UI

1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Headset Settings).

2. Plug the headset into the jack.

3.Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the Options menu, a dial

tone or an incoming call will be received on either the headset or the handsfree speakerphone.

4.Press the Nto end the call.

Model 55i IP Phone User Guide 81

Making Calls

Page 88

Intercom

On the 55i, you can use the Intercom key to automatically connect with a remote extension. By default, the Intercom key is configured as Key 4 on the top set of softkeys.

Intercom Key

Making Calls

IP Phone UI

To use the Intercom key

1. Press the Intercom key.

2.Enter the extension number of the person you wish to intercom or the BLF

softkey for that extension.

3.After a beep tone, your phone will automatically connect with the remote extension and you can speak through its speaker.

4.To cancel intercom, press Nor the Cancel softkey.

5.When you are finished speaking, hang up the phone by placing the

handset back on-hook or by pressing appearance button for the active call. When you hang up, the remote

phone will also hang up.

N or the line/call

Incoming Intercom Calls

On the 55i, you can receive incoming intercom calls. By default, the microphone for an incoming intercom call is OFF, and the automatic answer for an intercom call is ON.

Using the Aastra Web UI, you can enable (turn ON) or disable (turn OFF) the microphone or automatic answering (auto-answer) on the IP phone for incoming intercom calls. If auto-answer is enabled on the IP phone, the phone plays a tone to alert the user before answering the intercom call. If auto-answer is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller.

82 Model 55i IP Phone User Guide

Page 89

Enabling/Disabling Microphone and Auto-Answer

Aastra Web UI

Use the following procedure to enable/disable the microphone and/or auto-answer on the IP phone.

1. Click on Basic Settings->Preferences->Incoming Intercom Settings.

The "Microphone Mute" field is enabled by default (turned OFF).

The "Auto-Answer" field is enabled by default (turned ON).

2. To disable the "Microphone Mute" field (turn ON), uncheck the check box.

3. To disable the "Auto-Answer" field (turn OFF), uncheck the check box.

4. Click to save your changes.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP phone.

Refer to the following procedure for using the Intercom feature.

Model 55i IP Phone User Guide 83

Making Calls

Page 90

Redial

IP Phone UI

• Press to dial the most recent number you dialed from the phone.

• If you are off-hook and press the last number you called will be

called back.

• If you are on-hook and press , a Redial Directory list appears on-

screen.

Making Calls

The redial list stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial.

Note: Your system administrator can set your Redial key to speedial a specific num-

ber. Contact your system administrator for more information.

Accessing the Redial List

IP Phone UI

1. If you are off-hook and press , the telephone automatically dials

the last number you called.

2. If you are not on the phone, press to display the most recently

dialed number and use to scroll through the list to view the other numbers

3. Press to see the second most recently dialed number, or to see the oldest call on your list.

4. To dial the displayed number press , or lift the Handset or press

any line keys.

5. Press

N or the key to cancel.

Deleting from the Redial List

Note: You cannot delete individual entries in the Redial List.

IP Phone UI

To Delete All Items

1. Press .

2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items.

84 Model 55i IP Phone User Guide

Page 91

Mute

IP Phone UI

Press the button at any time to mute handset, headset or handsfree.

The speaker light will flash slowly and you can hear the caller, but they

cannot hear you. To switch mute on or off, press .

Note: If you place a muted call on hold, the phone automatically takes the call off

mute when you reconnect to the call.

Model 55i IP Phone User Guide 85

Making Calls

Page 92

Receiving Calls

When a call is ringing at your extension, you will see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call.

Tue May 17 10:19am L1 Ring 201 Keri March

Answering an Incoming Call

Receiving Calls

IP Phone UI

To answer the call

• For handsfree operation, press or the line/call appearance but-

ton for the incoming call.

• Press for handsfree or headset operation.

Note: The audio mode setting you have selected in the options list under Headset

Settings determines if the call goes to handsfree or headset operation. For more information, see the section "Customizing Your Phone" in the 53i Installation Guide.

• Lift the handset for handset operation. If the phone is already connected to a call, pressing the line/call

appearance button for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance button for that call.

If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for your extension.

Note: The N button can be used to cancel the call pickup procedure.

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the

call. To do this, press already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number

of waiting messages, if you have unheard messages (example: x4).

Note:

86 Model 55i IP Phone User Guide

N without picking up the handset. If you're

Page 93

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold.

Placing a Call on Hold

When you place a call on hold, only your phone can retrieve the call.

IP Phone UI

To place a call on hold

1. Connect to the call (if not already connected).

2. Press the Hold key.

Tue May 17 10:19am 00:27 L1 Hold >201 Keri March

The line/call appearance light will begin to flash slowly and after a short time the phone will beep softly to remind you that you still have a call on hold. The screen displays "Call Held" with the line number the call is held at the phone.

Note: The phone will not beep to remind you that you still have a call on hold if you

are connected to another call.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.

Handling Calls

Tue

May 17 10:19am 00:27 L1 Connected >201 Keri March

Model 55i IP Phone User Guide 87

Page 94

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the

line/call appearance button where that call is being held. Press disconnect the call.

N to

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you will disconnect from the call.

Handling Calls

88 Model 55i IP Phone User Guide

Page 95

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer

to go back to the original call.

IP Phone UI

When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls.

John Smith

Dial

Conf

Xfer More

Screen that displays when handset is lifted

Use the following procedure to transfer a call to another extension. Use the following illustration as a reference.

Transfer Key when handset is lifted

Handling Calls

Model 55i IP Phone User Guide 89

Page 96

To transfer a call to another extension

1. Connect to the call you wish to transfer (if not already connected).

2.Press the Transfer key.

Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz

3.Press a line/call appearance button followed by the extension number of the person you wish to transfer the call to.

Handling Calls

4.If you do not wish to transfer the call, press the line/call appearance button again to abort the transfer. This disconnects the new call, leaving the original call on hold. To go back to theoriginal call, press the line/call appearance button for this call.

5.To complete the transfer, you can press the Transfer key again, or

disconnect by placing the handset back on hook, pressing

Nor

pressing the line/call appearance button for the active call.

Note: To complete a "blind" transfer, press the Transfer Key again before the phone

begins dialing. To complete a consultive transfer, remain on the line to speak with the party, before pressing the Transfer Key again. To cancel the transfer, selet Cancel on the display screen.

Conferencing Calls

The 55i phone system supports up to 3 parties (including yourself) in a conference call.

Note: Your system administrator can set your conference key to speeddial a specific

number. Contact your system administrator for more information.

When you lift the handset on the phone, the Conference key displays on the bottom set of softkeys by default. Use this key to create conference calls.

Dial Conf Xfer More

Screen that displays when handset is lifted

90 Model 55i IP Phone User Guide

John Smith

Page 97

IP Phone UI

Use the following procedure to create a conference call. Use the following illustration as a reference.

Conference key when handset is lifted

1. Connect to the first party you wish to include in the conference (if not already connected).

Note: A "Conference" softkey automatically appears in the display when on a call.

2.Press the Conference key. A new line opens.

Tue May 17 10:19am 00:27 L2 Dial >203

3.Press a line/call appearance button followed by the extension number of the person you wish to add to the conference.

4.Wait for the new party to answer. You can consult with the new party first before adding them to the conference.

5.If you do not wish to add the new party to the conference, press the line/ call appearance button for this call. This disconnects the new party, leaving the original call on hold. To go back to the original call, press the line/call appearance button for this call.

6.To add the new party to the conference, press the Conference key again.

7.To drop the new party from the conference, press the Conference key one more time.

Note: You can use to scroll through and see the numbers and names (if

available) of the parties in the conference call.

Model 55i IP Phone User Guide 91

Handling Calls

Page 98

8.If you wish to exit the conference leaving the other two parties connected,

disconnect by placing the handset back on-hook or by pressing

To conference two calls you are already connected to

IP Phone UI

1. Begin with active calls on two different lines.

2. Press the Conference key. A new line will open.

3. Press the line key of the call you wish to conference with.

4. Press the Conference key again. The two lines link into a conference call.

NOTE: When a name is displayed, pressing drops the displayed party from the

Handling Calls

call.

Note: When a name is displayed, pressing drops the displayed party from the

call.

Picking up Calls

Press the line/call appearance button for an incoming call. If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on hold before opening up a new line for the

new call.

IP Phone UI

To pickup a call

1. Press the line/call appearance button for that call.

Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz

Pickup

2.Press

92 Model 55i IP Phone User Guide

Nif you do not wish to pickup a call. This cancels the call

pickup procedure.

Page 99

Managing Calls

John Smith

Dial Conf Xfer More

The 55i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include:

•Directory List

•Callers List

• Call Forwarding

• Missed Calls Indicator

•Voicemail

Directory List

The 55i IP phone has a "Directory List" feature that allows you to store frequently used numbers on the phone. You can also dial directly from a directory entry.

From the Directory List in the IP Phone UI, you can add, delete, change, or move entries as required. The following is an example of the Directory List Header screen with 97 entries in the List.

Directory 97 items

Use to view Press 1st letter

DeleteList

Add New

Quit

Sorting Entries and Quick Search Feature

You can also sort multiple numbers according to preference and perform a quick-search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items. The phone displays the first name with this letter. The quick-search feature in the Directory List works only when the Directory is first accessed.

Note: The quick-search feature in the Directory List works only when the Directory

is first accessed.

Model 55i IP Phone User Guide 93

Managing Calls

Page 100

Adding to and Editing the Directory List

You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own labels. The following table indicates the

maximum characters for each line and field in the Directory List.

Directory List Limitations

Maximum length of a line 255

characters

Maximum length of a name 16

characters

Maximum length of a label 14

characters

Managing Calls

Maximum length of a URI 45

characters

Maximum number directory entries in the NVRAM

The following examples illustrate the IP Phone UI screens you can use to add/edit entries in the Directory List.

Name | Number

Line: 1

Save Backspace abc

Cancel

200

entries

Screen 1

Label Oce |

Save Backspace abc

Screen 2

94 Model 55i IP Phone User Guide

Label

Cancel

Aastra 55I User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Software License Agreement

About this Guide

Documentation

Introduction

Phone Features

Requirements

Installation and Setup

Getting Started

Plugging in and Starting the Phone

Network Connected/Network Disconnected

Idle Screen

Idle Screen With Softkeys/Programmable Keys Configured

Idle Screen with Voicemail Messages

Screen Display After Picking Up the Handset

Phone Options via the IP Phone UI

Using the IP Phone UI

References

Phone Options via the Aastra Web UI

Finding Your Phone’s IP Address

Using the Aastra Web UI

Status

Operation

Basic Settings

User Password

Using Your Phone

Key Descriptions

Multiple Line and Call Appearances

Softkeys and Programmable Keys

Softkey Functions

State-Based Softkeys (Bottom Keys only)

Softkeys as Line/Call Appearances

Setting a Line Softkey or Programmable Key

Softkeys as Speeddials

Setting a Speeddial Softkey

Entering a Name/Number for Speeddial Key

Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key

Softkeys as "Do not Disturb"

Setting a "Do Not Disturb" Softkey

Softkeys as Busy Lamp Field (BLF)

Setting a BLF Softkey

Softkeys as BLF List

Setting a BLF List Softkey

Softkeys for Accessing XML Services

Setting XML Services

Setting an XML Softkey

Accessing the XML Service

Softkeys as Flash Key

Softkeys as Sprecode

Setting a Sprecode Softkey

Static and Softkey Settings for Park/Pickup

Park/Pickup Static Configuration

Park/Pickup Softkey Configuration

Using the Park Call/Pickup Parked Call Feature

Softkeys as Last Call Return (lcr) (Sylantro Servers only)

How it works

Setting a Last Call Return Softkey

Softkeys as Services

Setting Services Softkey

Softkeys as Directory

Setting Directory Softkey

Softkeys as Callers List

Setting Callers List Softkey

Softkeys as an Intercom Key

Setting an Intercom Softkey

Softkeys as an Empty Key

Setting an EmptySoftkey

Deleting a Softkey

Restarting your phone

Making Calls

Dialing a Number

Pre-dialing a Number

Using Handsfree Speakerphone

Using a Headset

Advanced Volume Controls for the Headset Mic

To Make and Receive Calls Using a Headset

Intercom