Aastra 53I Release 2

53i IP Phone

User Guide

Release 2.1

41-001199-00

Rev 01

Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use.

While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.

Copyright 2007 Aastra Telecom. www.aastra.com

All Rights Reserved.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use
license to use Software in object form solely with the Equipment for which the Soft­ware was intended. This Product may integrate programs, licensed to Aastra by third
party Suppliers, for distribution under the terms of this agreement. These programs
are confidential and proprietary, and are protected as such by copyright law as unpub­lished works and by international treaties to the fullest extent under the applicable
law of the jurisdiction of the Customer. In addition, these confidential and proprietary
programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential
and proprietary programs and information and shall not export licensed Software to
any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distrib­ute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Soft­ware furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to
the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to
abide by the terms and conditions contained herein. Removal or modification of
trademarks, copyright notices, logos, etc., or the use of Software on any Equipment
other than that for which it is intended, or any other material breach of this Agree­ment, shall automatically terminate this license. If this Agreement is terminated for
breach, Customer shall immediately discontinue use and destroy or return to Seller
all licensed software and other confidential or proprietary information of Seller. In no
event shall Seller or its suppliers or licensors be liable for any damages whatsoever
(including without limitation, damages for loss of business profits, business interrup­tion, loss of business information, other pecuniary loss, or consequential damages)
arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.

Software License Agreement

Model 53i IP Phone User Guide iii

Table of Contents

Software License Agreement.................................................................... iii

About This Guide ........................................................................................1

Documentation.............................................................................................1

Introduction .................................................................................................2

Phone Features......................................................................................................... 2

Requirements........................................................................................................... 2

Installation and Setup .............................................................................................. 3

Getting Started.............................................................................................4

Plugging in and Starting the Phone ......................................................................... 4

Idle Screens ............................................................................................................. 6

Incomplete Configuration........................................................................................ 7

No Service ............................................................................................................... 7

Connected State Screens.......................................................................................... 7

IP Phone Keys and Key Descriptions ........................................................8

Key Panel................................................................................................................. 8

Methods for Customizing Your Phone ....................................................11

Phone Options via the IP Phone UI .......................................................................11

Phone Options via the Aastra Web UI................................................................... 14

Phone Status...............................................................................................18

Phone Status via IP Phone UI................................................................................ 18

Finding Your Phone’s IP Address ........................................................................ 18

Phone Status via the Aastra Web UI...................................................................... 19

Customizing Your Phone ..........................................................................20

Ring Tones and Tone Sets ..................................................................................... 20

Contrast Level ....................................................................................................... 23

Live Dialpad* ....................................................................................................... 23

Set Audio .............................................................................................................. 24

Time and Date ....................................................................................................... 26

Language ............................................................................................................... 29

User Password ....................................................................................................... 31

Resetting a User Password .................................................................................... 33

Restarting your phone............................................................................................34

Phone Lock............................................................................................................ 35

Defining an Emergency Dial Plan ......................................................................... 37

Table of Contents

Line Keys and Programmable Keys........................................................39

Multiple Line and Call Appearance Keys ............................................................. 39

Programmable Keys .............................................................................................. 40

Line Key ................................................................................................................ 42

Speeddial Key........................................................................................................ 43

v

Table of Contents

Do Not Disturb (DND) Key .................................................................................. 48

Busy Lamp Field (BLF) Key................................................................................. 49

BLF List Key ......................................................................................................... 50

Flash Key............................................................................................................... 52

Automatic Call Distribution (ACD) Key (for Sylantro Servers) ........................... 53

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)..................57

XML Key............................................................................................................... 60

Sprecode Key......................................................................................................... 62

Park/Pickup Keys .................................................................................................. 63

Last Call Return (lcr) Key (for Sylantro Servers).................................................. 66

Directory Key ........................................................................................................ 67

Callers List Key ..................................................................................................... 68

Transfer Key.......................................................................................................... 69

Conference Key ..................................................................................................... 70

Intercom Key ......................................................................................................... 71

Table of Contents

None Key............................................................................................................... 73

Phone Lock Key .................................................................................................... 74

Deleting a Key ...................................................................................................... 76

Making Calls..............................................................................................77

Dialing a Number .................................................................................................. 77

Using Handsfree Speakerphone ............................................................................ 78

Using a Headset ..................................................................................................... 79

Redial..................................................................................................................... 80

Mute....................................................................................................................... 81

Receiving Calls...........................................................................................83

Answering an Incoming Call................................................................................. 83

Sending an Incoming Call to Voicemail................................................................ 83

Handling Calls ...........................................................................................84

Placing a Call on Hold ........................................................................................... 84

Transferring Calls .................................................................................................. 85

Conferencing Calls ................................................................................................ 87

Ending Calls .......................................................................................................... 93

Managing Calls..........................................................................................94

Directory List......................................................................................................... 94

Callers List........................................................................................................... 104

Call Forwarding................................................................................................... 110

Missed Calls Indicator ......................................................................................... 114

Voicemail ............................................................................................................ 115

Additional Features.................................................................................116

Star Codes............................................................................................................ 116

Suppress DTMF Playback................................................................................... 116

Display DTMF Digits.......................................................................................... 117

vi

Table of Contents

Enable/Disable Call Waiting ............................................................................... 118

Play Call Waiting Tone .......................................................................................120

Stuttered Dial Tone.............................................................................................. 121

XML Beep Support ............................................................................................. 122

Status Scroll Delay .............................................................................................. 123

Incoming Call Interrupts Dialing......................................................................... 124

Goodbye Key Cancels Incoming Calls................................................................ 125

UPnP Mapping Lines (for remote phones).......................................................... 127

Message Waiting Indicator .................................................................................. 128

Incoming Intercom Call Features ........................................................................ 129

Using Redial Key for “Last Number Redial” ...................................................... 131

Available Features Enabled by Administrators ...................................132

Outgoing Intercom Calls ..................................................................................... 132

Missed Call Summary Subscription .................................................................... 132

Customizable Callers List Key ............................................................................133

Autodial (Hotline and Warmline)........................................................................ 133

Centralized Conferencing .................................................................................... 133

Answer and Ignore Softkeys for XML Applications........................................... 134

XML Softkey for Special Characters in XML Applications ............................... 134

“Hold” Feature Enhancement (for Broadsoft Servers)........................................ 134

Model 536M Expansion Module ............................................................135

Using the Expansion Module .............................................................................. 136

Troubleshooting Solutions ......................................................................138

Limited Warranty ...................................................................................143

Appendix A - Time Zone Codes ............................................................ A-1

vii

Table of Contents

About This Guide

This guide explains how to use your new 53i phone. Not all features listed are
available by default. Contact your System Administrator to find out which features
and services are available on your system. Your System Administrator also has the
ability to customize some features on this phone.

Documentation

• Aastra 53i IP Installation Guide – Contains installation and set-up instruc­tions, general features and functions, and basic options list customization.
This Installation Guide is included in the box with your phone.

• Aastra SIP 53i IP Phone User Guide – Describes the most commonly used
features and functions for an end user. This User Guide can be downloaded
from www.aastratelecom.com.

• Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administration Guide –
Contains advanced Administrator information and procedures for setting up
the 53i IP Phone on a network. This Administrator Guide is intended for the
System Administrator and can be downloaded from www.aastratelecom.com.

Model 53i IP Phone User Guide 1

About This Guide

Introduction

This 53i IP telephone has all the features of a regular business phone, allowing you to
make and receive calls, transfer, conference and more. The 53i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.

Phone Features

• 3-line LCD screen

• 6 top keys: 4 are programmable keys

• 3 call appearance lines with LEDs

• Supports up to 9 call lines

Introduction

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in two-port, 10/100 Ethernet switch - lets you share a connection with
your computer

• Inline power support (based on 802.3af standard) which eliminates power
adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

Requirements

The 53i IP Phone requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP
account created for the 53i IP phone.

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol
(FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer
Protocol over Secure Sockets Layer (SSL) (HTTPS).

• Ethernet/Fast Ethernet LAN (10/100 Mb)

• Category 5/5e straight through cabling

• Power source

- For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):

- For power, use the Ethernet cable (supplied) to connect from the phone
directly to the network for power. (No 48v AC power adapter required.)

- For Ethernet networks that DO NOT supply power to the phone:

- For power, use the 48V AC Power Adapter (included) to connect from
the DC power port on the phone to a power source.
or

- (optional) - For power, use a Power over Ethernet (PoE) power injector
or a PoE switch. A PoE power injector is available as an optional
accessory from Aastra Telecom. Contact your Administrator for more
information.

2 Model 53i IP Phone User Guide

Installation and Setup

If your System Administrator has not already setup your 53i phone, please refer to
the Aastra 53i Installation Guide for basic installation and physical setup of the 53i.
For more advanced administration and configuration information, System
Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone

Administrators Guide.

Model 53i IP Phone User Guide 3

Introduction

Getting Started

The 53i must be set up and configured prior to its first use. This section describes
phone behavior and start up screens you may see when the phone is first plugged in,
or when it is restarted.

Plugging in and Starting the Phone

The 53i automatically begins the start up sequence as soon as it is connected. The
phone goes through this process the first time you plug in your phone and every time
you restart your phone.

1. The phone displays the following startup screens.

Getting Started

Initializing

network

Aastra 53i

The 53i phone then checks settings and looks for new configuration and firmware
updates for the phone from a server. If a new update is found, the phone displays the
message “Updating Configuration”. This may take a few moments while the phone
downloads the latest updates.

Updating

conguration

Note: New updates to your phone can be automatically scheduled from the

server. This is set up on the phone system by your System Administrator
and should be scheduled during non-business hours or slow call periods.

Important! Do not unplug or remove power to the phone while it is
checking or installing firmware and configuration information.

4 Model 53i IP Phone User Guide

If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.

Downloading

language packs.....

When the configuration update is complete, the phone displays the following screens.

Network

DSP

SIP

Done

Model 53i IP Phone User Guide 5

Getting Started

Idle Screens

Idle Screen 1

When the phone has successfully updated the configuration and connected to the
network, the phone displays the Idle State screen:

1

John Burns

9054550055

Sat Jun 8 2:55pm

The Idle State screen lists your name (SIP screen name), extension (or phone
number), and day, date, and time. The "1" in the upper corner in the above example
indicates the idle screen for the first line appearance. You can use the left and right
arrow keys to scroll through the idle screens for all three line appearances. The 53i
allows for scrolling up to 3 lines.

Getting Started

This screen is shown whenever your phone is not in use.

Idle Screen 2

The second display line displays the following temporary messages if the event
occurs:

• No Service

•DHCP Failed

• Restarting......

•New IP Obtained

• Network Disconnected/Connected

Note: Since the "Network Disconnected/Connected" display on two lines, the

date and time does not show if this event displays.

The second line can also display the following status messages, listed in order of
display priority:

• Call forward status

• DND On (Do Not Disturb)

• Number of missed calls

When more than one status message displays, the

indicate you can use the and navigation keys to scroll through the remaining
messages.

is shown after the message to

1

Jun 8 2:55pm

2

Network Connected

6 Model 53i IP Phone User Guide

John Burns

CFWD All

Incomplete Configuration

If your phone displays an "Incomplete Config" message without any extension or
user name at the end of the start up sequence instead of an Idle state screen, this
inidicates the phone configuration that was downloaded from the configuration
server is not complete or correct. Contact your System Administrator for assistance.

No Service

When the phone is not properly connected to the network, or the account has not been
configured by the Network Administrator, the "No Service" or "Network
Disconnected" prompt appears on the display and the telephone status light turns
ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000.
Check that the cables are tightly connected to the phone and to the wall jack. The
phone should automatically detect when the connection is reconnected and will
display the "Network Connected" prompt temporarily.

If changes have been made to your phone settings, you may need to restart your
phone. For more information on restarting your phone, see "Restarting your phone"
on page 34.

For more information about connecting your phone, refer to the Aastra 53i
Installation Guide. Check with your System Administrator for assistance.

Connected State Screens

When the phone has successfully connected to the network, a "happy face" icon
appears to the left of the phone number as show below. This icon in the following
illustration indicates the phone is on-hook.

1

John Burns

9054550055

Sat Jan 1 12:15 p

When the phone is off-hook, the icon displays as follows.

1

John Burns

9054550055

03:00

Note: You can use the left and right arrow keys to display the idle or connected

screens on other lines.

Model 53i IP Phone User Guide 7

Getting Started

IP Phone Keys and Key Descriptions

The following sections describe the various 53i phone key functions, and how they
help you make and manage your calls and caller information.

Key Panel

The following table identifies the keys on the key panel of your 53i IP phone that you

can use for handling calls.

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also

exits an open list, such as the Options List, without saving
changes.

Options key - Accesses options to customize your phone.
Your System Administrator may have already customized
some of your settings. Check with your System
Administrator before changing the administrator-only
options.

Hold key - Places an active call on hold. To retrieve a held
call, press the call appearance button beside the light that is
flashing.

IP Phone Keys and Key Descriptions

Redial key - Redials up to 100 previously dialed numbers.

Pressing the Redial key twice simultaneously redials the
last dialed number.

Volume control key - Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.

8 Model 53i IP Phone User Guide

Keys Key Description

Line/Call Appearance key - Connects you to a line or call.

The Aastra 53i IP phone supports up to 3 line keys.

Handsfree key - Activates Handsfree for making and
receiving calls without lifting the handset. When the audio
mode option is set, this key is used to switch between a
headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot
hear you (the light indicator flashes when the microphone is
on mute).

Navigation keys - Pressing the UP and DOWN arrow keys
lets you view different status and text messages on the LCD
display (if there is more than 1 line of status/text
messages). These buttons also let you scroll through menu
selections, such as the Options List.

IP Phone Keys and Key Descriptions

Pressing the LEFT and RIGHT arrow keys lets you view the
different line/call appearances. While in the Options List,
these keys allow you to exit or enter the current option.
When you are editing entries on the display, pressing the
LEFT arrow key erases the character on the left; pressing
the RIGHT arrow key sets the option.

Model 53i IP Phone User Guide 9

Keys Key Description

Programmable keys - Six Top Keys: 4 are programmable

keys.
Note: Keys 1 and 2 are hardcoded as the SAVE and

DELETE keys, respectively, and cannot be altered.

The following are the default functions for the
programmable keys on the 53i IP phone:

1 - Save Allows you to save numbers
(hardcoded) and/or names to the Directory.

2 - Del (Delete) Allows you to delete entries
(hardcoded) from the Directory List and Callers

3 - Dir (Directory) Displays up to 200 names and

4 - Callers (Callers List)Accesses the last 200 calls

5 - Xfer (Transfer) Transfers the active call to another

6 - Conf (Conference) Begins a conference call with the

Using this key, you enter the
number, name, and line (or
speeddial key) to record in the
Directory List.

List. (Must enter the Directory or
Callers list and select an entry,
then press twice to delete entry).

phone numbers (stored in
alphabetical order)

received.

number

active call.

Note: For more information about programming keys 3, 4,
5, and 6 to perform specific functions, see the

"Programmable Keys" on page 40.

IP Phone Keys and Key Descriptions

10 Model 53i IP Phone User Guide

Methods for Customizing Your Phone

There are two ways to customize specific options on your phone:

• Using the Options key on the IP Phone

• Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

You can customize your phone by pressing the Options key and accessing
the IP Phone UI.

These options allow you to customize the following phone settings.

Option

Number Option

1 Call Forward

2 Preferences

3 Phone Status

4 User Password

5 Administrator Menu

6 Restart Phone

7 Phone Lock

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

1. Tones

Ring Tone
Tone Set

2. Contrast Level

3. Live Dialpad

4. Set Audio

Audio Mode
Headset Mic Vol

5. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Se rver

Time Se rver 1
Time Se rver 2

Time Se rver 3
Set Time
Set Date

6. Language

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

(Password Protected)

Methods for Customizing Your Phone

Note: *The "Administrator Menu" options are administrator level functions

only, and are not accessible by the user. These options should only be set
up and changed by your system administrator.

Model 53i IP Phone User Guide 11

Simplified Options Menu

Your System Administrator may configure a simplified options menu for your phone.
The following table indicates the options that may appear on your phone if the

simplified options menu is applied.

Option

Number Option

1 Call Forward

2 Preferences

3 Phone Status

4 Phone Lock

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

1. Tones

Ring Tone
Tone Set

2. Contrast Level

3. Live Dialpad

4. Set Audio

Audio Mode
Headset Mic Vol

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

Methods for Customizing Your Phone

12 Model 53i IP Phone User Guide

Using the IP Phone UI

IP Phone UI

1. Press the Options key on the phone to enter the Options List.

2. Use and to scroll through the list of options, or press the number corre-
sponding to the Option.

3. Press Enter, the 4 key, or press the digit number of the corresponding option to

select an option.

4. Change a selected option if applicable.

5. Press the Set or Done key to save the change.

6. Press the button, the 3 key, or the button at any time to exit with-

out saving changes.

Reference

For more information about customizing your phone using the available options from
the IP Phone UI, see the section "Customizing Your Phone" on page 20.

For more information about administrator options, contact your System
Administrator.

Methods for Customizing Your Phone

Model 53i IP Phone User Guide 13

Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can customize additional options on the
IP Phone using the Aastra Web UI. In order to access your phone using the Aastra
Web UI, you need to know your phone’s IP address. To find your phone’s IP address,
see "Finding Your Phone’s IP Address" on page 18.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the
address field and press <Enter>.
The following logon screen displays.

2. At the prompt, enter your username and password and click

Note: For a user, the default user name is “user” and the password field is left

blank.

Methods for Customizing Your Phone

14 Model 53i IP Phone User Guide

The Network Status window displays for the IP phone you are accessing..

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

Methods for Customizing Your Phone

Model 53i IP Phone User Guide 15

The following categories display in the side menu of the Aastra Web UI: Sta tus,
Operation, Basic Settings.

Headings Descriptions

Status The Status section displays the network status and the MAC address

of the IP phone. It also displays hardware and firmware information
about the IP phone. The information in the Network Status window is
read-only.

Operation User Password - Allows you to change user password.

Phone Lock - Allows you to assign an emergency dial plan to the

phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.

Programmable Keys - There are 6 function keys, 4 of which you can
configure to perform the functions identified in the following list.

• none • sprecode

•line •park

• speeddial • pickup

• do not disturb (DND) • Last Call Return (lcr)

• Busy Lamp Field (BLF) • Directory

• BLF List • Callers List

• Auto Call Distribution
(ACD)

• Directed Call Pickup • Transfer

• Extensible Markup
Language (XML)

• flash • Phone Lock

• Conference

• Intercom

Expansion Module - Allows you to configure an additional 36
softkeys with a 536M Expansion Module if it is attached to the phone.
This option displays on the side menu of the Aastra Web UI only if an
Expansion Module is attached.

Methods for Customizing Your Phone

Note: Not all functions in the table above apply to the Expansion

Modules.

Directory - Allows you to copy the Callers List and Directory List from
your IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

16 Model 53i IP Phone User Guide

Headings Descriptions

Basic
Settings

Preferences - Allows you to enable/disable the following:

• Suppress DTMF Playback

• Display DTMF Digits

• Call Waiting

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay

• Incoming Call Interrupts Dialing

• Goodbye Key Cancels Incoming Call

• UPnP Mapping Lines

• Message Waiting Indicator Line
This category also allows you to configure:

• incoming Intercom call settings

• ring tones (global and per-line basis)

• ring tone sets

• time and date settings

• language settings.

Call Forward - Allows you to set a phone number destination for
where you want calls forwarded. Call forward can be configured using
a specific mode (off, all, busy, no answer, busy no answer) on a global
or per-line basis.

Methods for Customizing Your Phone

Model 53i IP Phone User Guide 17

Phone Status

You can view the status of your phone using the IP Phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The "Phone Status" option on the IP phone displays the status of your phone to the
LCD display.

This option allows you to view your phone’s:

• Network status including your phone’s IP and MAC address

• Local Area Network (LAN) port

• PC port

• Firmware version

Use the following procedure to view the status of your phone using the IP Phone UI.

Phone Status

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

IP&MAC Address
LAN Port
PC Port
Firmware Info

The option you select displays to the LCD. Use the and keys to scroll the
through the LCD display.

Finding Your Phone’s IP Address

If you want to access your phone’s options using an Internet browser, you need to
enter the IP address of the phone in the browser to open the Aastra Web UI. Use the

following procedure to find your phone’s IP address.

IP Phone UI

1. Press the button on the phone to enter the Option List.

2. Select Phone Status and press the 4 key.

3 Phone Status

=Next

18 Model 53i IP Phone User Guide

=Enter

3. Select "IP&MAC Addresses" and press the 4 key.

1 IP&MAC Addresses

=Next

The IP address of your 53i IP phone displays in the "IP Address" field.

=Enter

IP Address:

10.40.50.112

=Next

=Exit

Phone Status via the Aastra Web UI

After accessing your phone via the Aastra Web UI, the first screen to display is the
phone’s Status Screen.

This screen is view only. It displays the Network Status of your phone which includes
the following:

• LAN Port

•PC Port

• MAC Address

• Hardware Information

• Firmware Information

Model 53i IP Phone User Guide 19

Phone Status

Customizing Your Phone

The following paragraphs describe the options available from either the IP Phone UI,
the Aastra Web UI, or both, and provide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones.
You can enable/disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and default values for each type of
configuration method.

Ring Tones Table

Configuration Method Valid Va lues Default Value

IP Phone UI Global:

Tone 1
Tone 2
Tone 3
Tone 4

Aastra Web UI Global:

Customizing Your Phone

Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Per-Line:
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Global:
Tone 1

Global:
Tone 1

Per-Line:
Global

20 Model 53i IP Phone User Guide

Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP
phone. Ring tone sets consist of tones customized for a specific country. The ring
tone sets you can configure on the IP phones are:

• US (Default - also used in Canada)

•Mexico

• United Kingdom

•Italy

•Germany

• France

• Europe (generic tones)

•Australia

When you configure the country's tone set, the country-specific tone is heard on the
phone for the following:

dial tone
secondary dial tone
ring tone
busy tone
congestion tones
call waiting tone
ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and the IP
Phone UI.

Configuring Ring Tones and Tone Sets

Customizing Your Phone

IP Phone UI

Use the following procedures to configure ring tones and tone sets on the IP phone.

(global configuration only)

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Ton e s.

4. Select Ring Tone.

5. Select the type of ring tone (Ton e 1 through Ton e 5, or Silent).

6. Select Set and then press .

7. Select Tone Set.

8. Select the country for which you want to apply the tone set. Valid values are Aus­tralia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.

9. Press 4.

The ring tone and tone set you select is immediately applied to the IP phone.

Model 53i IP Phone User Guide 21

Aastra Web UI

1. Click on Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "Ton e S e t" field.

Customizing Your Phone

Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and
US. Default is US.

3. Select a value from the "Global Ring Tone" field.

Note: *See the Ring Tones Table on page 20 for valid values.

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring tone.

5. Select a value from the "LineN" field

Note: See the Ring Tones Table on page 20 for valid values.

6. Click to save your changes.

22 Model 53i IP Phone User Guide

.

Contrast Level

The "Contrast Level" option on the IP phone allows you to set the amount of light
that illuminates the LCD display. Use this option to set the preference of contrast
level.

You can set the contrast level using the IP Phone UI only.

Setting Contrast Level

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Contrast Level.

4. Use the 3 and 4

trast lighting on the LCD.

5. Press Set to save your selection.

nagivation buttons to increase or decrease the intensity of con-

Live Dialpad*

The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or
OFF. With live dial pad ON, the 53i IP phone automatically dials out and turns ON
Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad
OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing

the initiates a call to that number.

*Availability of feature dependant on your phone system or service provider.

You can enable/disable the live dialpad using the IP Phone UI only.

Enabling/Disabling Live Dialpad

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Live Dialpad.

4. Use the Change softkey to turn the live dialpad ON or OFF.

5. Press Done to save your selection.

Customizing Your Phone

Model 53i IP Phone User Guide 23

Set Audio

The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP
phone. It also allows you to set the volume level of the headset microphone.

You can set Audio on your IP phone using the IP Phone UI only.

Audio Mode

The 53i allows you to use a handset, a headset, or handsfree mode to handle incoming
and outgoing calls. The audio mode option provides different combinations of these
three methods to provide maximum flexibility in handling calls. There are four audio

mode options you can set:

Audio Mode Option Description

Speaker This is the default setting. Calls can be made or received

using the handset or handsfree speakerphone. In handset
audio mode, pressing the button on the phone
switches to handsfree speakerphone. In Speaker audio
mode, lift the handset to switch to the handset.

Headset Choose this setting if you want to make or receive all calls

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first

Customizing Your Phone

Headset/Speaker Incoming calls are sent to the headset first when the

using a handset or headset. Calls can be switched from the
handset to headset by pressing the button on the
phone. To switch from the headset to the handset, lift the
handset.

when the button is pressed. By pressing the button
again, you can switch back and forth between the
handsfree speakerphone and the headset. At anytime,
lifting the handset switches back to the handset from either
the handsfree speakerphone or the headset.

button is pressed. By pressing the button again,
you can switch back and forth between the headset and the
handsfree speakerphone. At anytime, lifting the handset
switches back to the handset from either the headset or the
handsfree speakerphone.

24 Model 53i IP Phone User Guide

Headset Mic Volume

The "Headset Mic Volume" option allows you to set the volume level for the headset
microphone.

Setting Audio Mode and Headset Mic Volume

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Set Audio.

4. Select Audio Mode.

5. Select the audio mode you want to use on your phone. Valid values are:

Speaker
Headset
Speaker/Headset
Headset/Speaker

6. Press Done to save your selection.

7. Select Headset Mic Volume.

8. Select the Low, Medium, or High volume level.

9. Press Done to save your selection.

Customizing Your Phone

Model 53i IP Phone User Guide 25

Time and Date

On the IP phones, you can configure the following:

• Time and date

• Time and date format

• Time zone

• Daylight savings time

• Time Servers (Administrator use only;password protected)

Note: You can set the above features using the IP Phone UI. However, only the

Time and Date Formats can be set using the Aastra Web UI. The "Time
Server" configuration is for Administrator use only and is password pro­tected. Contact your System Administrator for more information.

Configuring Time and Date

Use the following procedures to configure the time and date settings on the IP phone.

IP Phone UI

Set Time and Time Format

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

Customizing Your Phone

4. Select Set Time.

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the

3 and 4 navigation keys to move backward or forward when entering the time.
Use the "*" key to set either AM or PM.

6. Press Set to save the time setting.

7. Select Time Format.

8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a
24 hour format. Valid values are 12h and 24h. Default is 12h.

9. Press Set to save the Time Format you selected.

Set Date and Date Format

1. Select Preferences.

2. Select Time and Date.

3. Select Set Date.

4. Using the keys on the keypad, enter a date to set on the IP phone. Use the

3 and 4 navigation keys to move backward or forward when entering the date.

5. Press Set to save the date setting.

6. Select Date Format.

26 Model 53i IP Phone User Guide

7. Select a date format from the list of options. Default is Sun Jan 2. Valid values
are:

• Sun Jan 2 (Default)

• 2-Jan-00

• 2000 01 02

• 02/01/2000

• 02/01/00

• 02-01-00

• 01/.02/00

•Jan 2

• 2 Jan 2000

• Sun 2 Jan

•2 Jan

• 02.01.2000

8. Press Set to save the Date Format setting.

Set Time Zone

1. Select Preferences.

2. Select Time and Date.

3. Select Time Zone.

4. Press * to display a list of Time Zone options.

A list of Time Zones display for different areas of the world.

5. Select a Time Zone that applies to your area.
The default Time Zone is US-Eastern.

Note: For a list of the Time Zones values available on the IP Phone, see

“Appendix A - Time Zone Codes.”.

Customizing Your Phone

6. Press Set to save the Time Zone setting.

Set Daylight Savings Time

1. Select Preferences.

2. Select Time and Date.

3. Select Daylight Savings.

4. Select a Daylight Savings time from the list of options.

Valid values are:

•OFF

• 30 min summertime

• 1 h summertime

• Automatic

Note: The default for Daylight Savings is Automatic.

5. Press Set to save the Daylight Savings setting.

Model 53i IP Phone User Guide 27

Aastra Web UI

1. Click on Basic Settings->Preferences->Time and Date Setting.

2. In the “Time Format” field, select the time format you want to use on your

phone. Valid values are:

12h (12 hour format) (default)
24h (24 hour format)

Customizing Your Phone

3. In the “Date Format” field, select the date format you want to use on your phone.

Note: The time and time format you configure display on the phone’s idle

screen.

Default is WWW MMM DD. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

•DD/MM/YY

• DD-MM-YY

• MM/DD/YY

•MMM DD

• DD MMM YYYY

• WWW DD MMM

•DD MMM

• DD.MM.YYYY

Note: The date and date format you configure display on the phone’s idle

screen.

4. Click to save your changes.

28 Model 53i IP Phone User Guide

Language

The IP phones support several different languages. You can have the IP Phone UI and
the Aastra Web UI display in a specific language as required. When you set the
language to use, all of the display screens (menus, services, options, configuration
parameters, etc.) display in that language. The IP phones support the following
languages:

• English (default)

• French

• Spanish

•German

•Italian

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System
Administrator, you can specify which language to use on the phone and/or the Aastra

Web UI.

Note: All languages may not be available for selection. The available lan-

guages are dependant on the language packs currently loaded to the IP
phone.

IP Phone UI

Customizing Your Phone

Use the following procedure to specify which language to use for the IP Phone UI.

1. Press on the phone to enter the Options List.

2. Select Language and press Enter..

The language setting displays a check mark indicating this is the current language
on the IP Phone.

3. Using the and keys, scroll through the languages. Valid values are:
English (English), Français (French), Español (Spanish), Deutsch (German), or
Italiano (Italian). Default is English.

Note: All languages may not be available for selection. The available lan-

guages are dependant on the language packs currently loaded to the IP
phone. English is the default language and cannot be changed or
removed. For more information about loading language packs, see your
System Administrator.

4. Press Set to set the language on the phone.
The change is dynamic. When you exit the Options Menu, the phone displays all
menu items in the language you selected.

Model 53i IP Phone User Guide 29

Aastra Web UI

Note: You must have the language pack(s) already loaded to your phone in

order to use them. For more information about loading language packs,
see your System Administrator.

1. Click on Basic Settings->Preferences->Language Settings.

Customizing Your Phone

2. In the “Webpage Language” field, select a language to apply to the Aastra Web
UI. The IP phone supports the following languages:
English (default)
French
Spanish
German

Italian

Note: All languages may not be available for selection. The available lan-

guages are dependant on the language packs currently loaded to the IP
phone by your System Administrator. English is the default language
and cannot be changed or removed.

3. Click to save your settings. The change is dynamic. The Aastra Web UI
displays all screens in the language you selected.

30 Model 53i IP Phone User Guide

User Password

This category allows you to change the user password for your phone. Changing your
password ensures that only you can alter your phone settings, and helps keep your
system secure. You can change your user password using the IP Phone UI or the

Aastra Web UI.

If you change the password you will need to:

using the IP Phone UI, use that new password to log into the

Aastra Web UI.

using the Aastra Web UI, use that new password when changing

the user password via the IP Phone UI.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default
password is an empty string "" (field is blank).

Setting a User Password

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select User Password and press Enter

3. At the "Current Password" prompt, enter the current user password and press

Enter..

4. At the "New Password" prompt, enter the new user password and press Enter.

5. At the "Enter Again" promot, re-enter the new user password and press Enter.

A message, "Password Changed" displays on the screen.

.

Customizing Your Phone

Model 53i IP Phone User Guide 31

Aastra Web UI

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password

field is left blank.

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

Customizing Your Phone

32 Model 53i IP Phone User Guide

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user
password feature resets the password to the factory default which is blank (no
password).

You can reset a user password using the Aastra Web UI only.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default
password is an empty string "" (field is blank).

Reset a User Password

Use the following procedure to reset a user password.

Aastra Web UI

1. Click on Operation->Phone Lock.

Customizing Your Phone

2. In the "Reset User Password" field, click .

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password" field, enter a new password.

5. In the "Password Confirm" field, re-enter your new user password.

6. Click to save your settings.

Model 53i IP Phone User Guide 33

Restarting your phone

You may want to restart your phone to check for updates for your phone on the
server. You may occasionally need to restart your phone to set changes or updates to
your phone or network settings. You may also need to restart your phone if you have
been asked to do so by your System Administrator, or should you experience any

unexpected behavior.

IP Phone UI

1. Press the button on the phone to enter the Options List.

2. Select Restart Phone.

3. Press # to confirm the restart of the phone. If you do not wish to restart your

phone, press the 3 key to cancel.

Note: Your phone will be out of service temporarily during the restart and

downloading process.

Aastra Web UI

Customizing Your Phone

1. Click on Operation->Reset.

2. Click

3. Click OK at the confirmation prompt.

34 Model 53i IP Phone User Guide

.

Phone Lock

You can lock your phone to prevent the phone from being used or configured. You
can lock the phone using any of the following:

• At the path Options->Phone Lock on the IP Phone UI.

• At the path Operations->Phone Lock on the Aastra Web UI.

• At a configured key on the phone. For more information about configuring a
Lock/Unlock key on your phone, see "Phone Lock Key" on page 74.

In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform
the following:

• Reset a user password. Clicking on the “Reset” button in the “Reset User
Password” field displays a screen that allows you to enter and save a new user
password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110
or all of the above. The default emergency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan,
and resetting the user password.

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or

configured.

IP Phone UI

Lock the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock and press Enter.

3. At the "Lock the phone?" prompt, press Lock.

The message "Phone is locked" displays.
.

Unlock the Phone

1. Press on the phone to enter the Options List.

2. At the prompt, "Password:", enter your user password and press Enter..

The phone unlocks.

Customizing Your Phone

Model 53i IP Phone User Guide 35

Aastra Web UI

1. Click on Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click .

The phone locks dynamically and displays the following message:
"Phone is locked".

Unlock the Phone

3. Click on Operation->Phone Lock.

4. In the "Unlock the Phone?" field, click .

Customizing Your Phone

The phone unlocks dynamically and displays the following message:
"Phone is unlocked".

36 Model 53i IP Phone User Guide

Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency
telephone number (emergency services number), that allows a caller to contact local
emergency services for assistance when required. The emergency telephone number
may differ from country to country. It is typically a three-digit number so that it can
be easily remembered and dialed quickly. Some countries have a different emergency
number for each of the different emergency services.

You can specify the digits to dial on the IP phone for contacting emergency services.
Once you specify the emergency number(s) on the phone, you can dial those numbers
directly on the dial pad when required and the phone automatically dials to those

emergency services.

Note: Contact your local phone service provider for available emergency num-

bers in your area.

The following table describes the default emergency numbers on the IP phones.

Emergency
Number Description

911 A United States emergency number

999 A United Kingdom emergency number

112 An international emergency telephone number for GSM mobile

phone networks.

In all European Union countries it is also the emergency
telephone number for both mobile and fixed-line telephones.

110 A police and/or fire emergency number in Asia, Europe, Middle

East, and South America.

Customizing Your Phone

You can set the emergency dial plan using the Aastra Web UI.

Model 53i IP Phone User Guide 37

Define an Emergency Dial Plan

Use the following procedure to specify the numbers to use on your phone for dialing

emergency services in your area.

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local

area to contact emergency services. For multiple numbers, enter a “|” between
each emergency number. For example:

911|110

Default for this field is 911|999|112|110.

Customizing Your Phone

3. Click to save the emergency dial plan to your phone.

Reference

For more advanced options you can set on your phone, see "Additional Features" on

page 116.

38 Model 53i IP Phone User Guide

Line Keys and Programmable Keys

This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and
the customizable programmable keys located at the top left on the phone.

Programmable Keys

Multiple Line/
Call Appearance
Keys

Multiple Line and Call Appearance Keys

The 53i has 3 hard line/call appearance keys each with a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for
your extension or calls from a group that your extension is part of. By pressing a line/
call appearance button, you connect to the line or a call it represents. The line/call
appearance light indicates the status of that line or call. When the phone is taken off­hook, the phone automatically selects a line for you.

Line/Call Appearance
Light Behavior

Off Idle line or no call

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation buttons
(3 and 4) to scroll left and right to the different call information. Icons 3 and 4
will appear if there is call information either left, right or both sides of the current
information you are viewing.

The display shows which line the call information is referring to (L1, L2, L3, etc.),
the Caller ID information (name and number, if available), the call status
(Connected, Ring, Hold, etc.) and the timer specific to that call.

Line/Call
Appearance Status

activity

Line Keys and Programmable Keys

Model 53i IP Phone User Guide 39

Programmable Keys

There are six function keys on the 53i phone, 4 of which are programmable, located

to the left of the paper label.

Save Key

Delete Key

Directory

Callers List

Transfer

Conference

Programmable
Keys

Note: If a 536M Expansion Module(s) are attached to the phone, you can con-

figure 36 additional keys on each Expansion Module (Phone allows up
to 3 expansion modules totaling up to 108 additional softkeys). For more
information about expansion modules, see "Model 536M Expansion

Module" on page 135.

You can use the Aastra Web UI only, to configure key functions. The following table
lists the functions you can set on the programmable keys and provides a description
for each function.

Key Function Description

None Indicates no setting for the key.

Line Indicates the key is configured for line use.

Speeddial Indicates the key is configured for speeddial use. You can

also configure a prefix for a speeddial number.

Do Not Disturb Indicates the key is configured for "do not disturb" on the

phone.

Busy Lamp Field

Line Keys and Programmable Keys

(BLF)

BLF List Indicates the key is configured for BLF list use. User can

Auto Call
Distribution (ACD)

Directed Call
Pickup (DCP)/
Group Call Pickup
(GCP)

Indicates the key is configured for Busy Lamp Field (BLF)
use. User can dial out on a BLF configured key.
(Maximum of 50 BLFs allowed on 536M Expansion
Module.)

dial out on a BLF List configured key.

(For Sylantro Servers)
Indicates the key is configured to allow the Sylantro
server to distribute calls from a queue to registered IP
phone users (agents).

(For Sylantro Servers)
Indicates the key is configured to allow you to intercept ­or pickup - a call on a monitored extension(s).

40 Model 53i IP Phone User Guide

Key Function Description

XML Indicates the key is configured to accept an XML

Flash Indicates the key is set to generate a flash event when it

Sprecode Indicates the key is configured to automatically activate

Park Indicates the key is configured to park incoming calls

Pickup Indicates the key is configured to pick up parked calls

Last Call Return
(lcr)

Directory

(Key 3 by Default)

Callers List

(Key 4 by Default)

Transfer

(Key 5 by Default)

Conference

(Key 6 by Default)

Intercom Indicates the the key is configured to be used for intercom

Phone Lock Indicates the key is configured as a phone lock key,

application for accessing customized XML services. You
can also specify an XML key URL for this option.

is pressed on the 53i. The IP phone generates flash
events only when a call is connected and there is an
active RTP stream (for example, when the call is not on
hold).

specific services offered by the server. For example, if the
sprecode value of *82 is configured, then by pressing the
Sprecode key, *82 automatically activates a service
provided by the server. Contact your System
Administrator for available services.

when pressed.

when pressed.

Indicates the key is configured for “last call return” when
pressed.

Indicates the key is configured to access the Directory
List.

Indicates the key is configured to access the Callers List.

Indicates the key is configured as a Transfer key (Xfer)
for transferring calls.

Indicates the key is configured as a Conference key
(Conf).

calls.

allowing you to press this key to lock/unlock the phone.

Line Keys and Programmable Keys

Programmable keys can also be set up to quickly to access features such as Call

Return (*69) or Voicemail.

Note: Quick access features like Call Return and Voicemail must first be config-

ured on your PBX in order to work on your phone. See your System Admin­istrator for more information.

Model 53i IP Phone User Guide 41

Line Key

You can set a programmable key to act as a line/call appearance key on the 53i. The
programmable key acts as a line that behaves the same as a hard line key (L1, L2, and
L3) . For more information about the behavior of line keys, see "Multiple Line and

Call Appearance Keys" on page 39.

You use the Aastra Web UI to set a programmable key as a line.

Configuring a Line Key

Aastra Web UI

Use the following procedure to set a programmable key to function as a line.

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Hard Key" field, select Line to apply to the programmable key.

4. In the "Line" field, select a line for which to apply this programmable hard key.
Valid values are 4 through 9.

5. Click to save your changes.

Line Keys and Programmable Keys

42 Model 53i IP Phone User Guide

Speeddial Key

The normal function of the speeddial option allows you to dial a number quickly by
pressing a programmable key configured for speeddialing. You can program the keys
on the 53i to speeddial outside numbers, dial directly to another person’s line or
extension, or set up to quickly access features such as Caller ID (*69), Voicemail.

The speeddial function can be set using the IP Phone UI or the Aastra Web UI.

Note: You can use a speeddial key while on an active call by placing the active

call on hold first, and then pressing the speeddial key.

Speeddial Prefix

The speeddial feature also allows you to specify a preset string of numbers followed
by a “+” that the phone dials automatically after pressing the speeddial key. You can
use this feature for numbers that contain long prefixes.

For example, if you had the following speeddial configuration in the Aastra Web UI:

Key 1

Type=speeddial
Label=Europe Office
Value=1234567+
Line=2

then, after you press key 1 on the phone, the prefix number displays on the phone
screen. The phone proceeds to dial the prefix number automatically and pauses for
you to enter the remaining phone number using the keypad on the phone.

You can save up to 7 speeddial numbers on the 53i.

Use the following procedures to set speeddial on the 53i IP phone.

Line Keys and Programmable Keys

Creating a Speeddial Key Using the Programmable Keys

IP Phone UI

Pressing and holding down a programmable key on the phone initiates a speeddial

feature.

Note: When creating a speeddial key from the IP Phone UI, you must select a

programmable key that has no preassigned function (key must be set to

None.

1. Press a programmable key or a number key on the keypad for 3 seconds.

A screen displays with the prompt, "Enter number>".

2. Enter a phone number or extension to assign to that speeddial key.
The following example illustrates the screen display:

Speeddial
Enter number>

3456

Model 53i IP Phone User Guide 43

After entering the number, the prompt, "Use Save to end" displays on the screen.

3456

Use Save to end

3. Press Save to save the number as a speeddial key.
By default, the phone automatically assigns the speeddial key to line 1 if avail­able. To select a different line, press the Change softkey and select a different

line, or use the phone’s keypad to select a number (1-9), or use the and to
make your selection.

Line: 1

Change

Use Save to end

4. Press Save to save the speeddial key to the line specified.

Note: Use the Aastra Web UI to edit or delete this speeddial key.

Creating a Speeddial Key Using the Save Key

IP Phone UI

Use the following procedure to create a speeddial key using the Save key. Use the
following illustration for reference.

Save Key

Line Keys and Programmable Keys

Programmable
Keys

44 Model 53i IP Phone User Guide

1. Press the Save key. The screen displays "Save to?"

Save to?

2. Select a Programmable key you want to save to.

3. At the "Enter Number" prompt, use the dial pad key to enter the number.

Enter Number

>

5553491234

4. Press the Save key to save the speeddial configuration.

5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue

to press the number key to access the next letter for that key (i.e. press 2 three
times to access C). Press 4 to move to the next space, or wait a moment and the
cursor automatically advances. To insert a space between letters, press 4. To
backspace and erase a mistake, press 3 or the Delete key. You can save up to 16
letters and numbers on each programmable key entry.

Enter Name

>

John Smith

6. Press the Save key to finish.

Saved Memory key
5553491234

Line Keys and Programmable Keys

Model 53i IP Phone User Guide 45

Creating a Speeddial Key Using the Aastra Web UI

Aastra Web UI

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Hard Key" field, select Speeddial to apply to the programmable key.

4. In the "Va lu e " field, enter the phone number, extension, or speeddial prefix to

apply to this hard key. If you enter a speeddial prefix, you must enter the "+" char­acter at the end of the prefix number (for example, "123456+").

5. In the "Line" field, select a line for which to apply the speeddial to. Valid values
are 1 through 9.

6. Click to save your changes.

Line Keys and Programmable Keys

46 Model 53i IP Phone User Guide

Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key

IP Phone UI

Use the following procedure to save an entry from your Directory List, Callers List,
or Redial List on the IP phone.

Save Key

Directory List Key

Callers List Key

Redial List Key

1. Press the Directory List, Callers List, or Redial List key. From the Directory
List, Callers List, or Redial List, scroll through the list to find the name and num­ber that you wish to save to your speeddial.

2. Press the Save key.

3. Press the selected speed dial. If the name is displayed with the number, both are

saved to the speed dial. If no name is displayed, you can enter the name using the
phone’s key pad.

Line Keys and Programmable Keys

Model 53i IP Phone User Guide 47

Do Not Disturb (DND) Key

The IP phones have a feature you can enable called "Do not Disturb (DND). The

DND function allows you to turn "do not disturb" ON and OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a message,
depending on how your System Administrator set up the configuration server. The
second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured
is affected.

You can set DND on the programmable keys using the Aastra Web UI only. DND is
not configurable from the IP phone UI.

Configuring a DND Key

Aastra Web UI

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

2. Select a "Key 3" through "Key 6".

Line Keys and Programmable Keys

3. In the "Hard Key" field, select do not disturb to apply to the programmable key.

4. Click to save your changes.

48 Model 53i IP Phone User Guide

Busy Lamp Field (BLF) Key

The BLF feature on the IP phones allows a specific extension to be monitored for

state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker’s
phone use (busy or idle). When the worker picks up his phone to make a call, a busy
indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.

On the 53i, the busy and idle indicators are the LEDs next to each BLF
programmable key. The LED illuminates steady to indicate the monitored line is off­hook or unregistered. The LED goes off when the line is idle.

You can set BLF on the programmable keys using the Aastra Web UI only. BLF is not

configurable from the IP phone UI.

Note: You can also use a BLF configured key to dial out. Contact your System

Administrator for more information

Configuring a BLF Key

Aastra Web UI

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

2. Select a "Key 3" through "Key 6".

3. In the "Hard Key" field, select BLF to apply to the programmable key.

4. In the "Va lu e " field, enter the phone number or extension you want to monitor.

5. In the "Line" field, select a line for which to apply this programmed key. Valid
values are Global (for all lines), or 1 through 9.

6. Click to save your changes.

Model 53i IP Phone User Guide 49

BLF List Key

(For use with the BroadSoft Broadworks Rel 13 or higher platform only)

The BLF\List feature on the IP phones is specifically designed to support the
BroadSoft Broadworks Rel 13 Busy Lamp Field feature.

This feature allows the IP phone to subscribe to a list of monitored users defined

through the BroadWorks web portal.

Note: Your System Administrator must have BLF List enabled on the Broad-

Works Server. Contact your System Administrator for more information.

In addition to monitoring the idle and busy state, the BLF\List feature also supports
the ringing state. On the 53i phone, the LED lights next to each BLF programmable
key illuminate steady to indicate the monitored line is off-hook or unregistered. The
LED goes off when the is idle. When the monitored extension is ringing, the LED
flashes.

Note: You can use a BLF\List configured key to dial out.

Example

A receptionist has a 53i running Broadsoft firmware that subscribes to a list of
extensions from the BroadWorks Application Server. On the 53i running Broadsoft
firmware, the programmable key LEDs illuminate either flashing, solid, or turn off

depending on the state of those extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared

Call Appearance (SCA) feature and does not permit call control over the
monitored extension.

Line Keys and Programmable Keys

50 Model 53i IP Phone User Guide

Configuring a BLF List Key

Aastra Web UI

The BLF List function can be configured on the 53i using the Aastra Web UI only.

If you set a key to use BLF/List, you must also enter a BLF List URI at Operation-
>Programmable Keys->Services. The BLF List URI is the name of the BLF list
defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.
For example, [e-mail]. The value of the BLF\List URI
parameter must match the list name configured. Otherwise, no values display on the
53i screen and the feature is disabled.

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

2. Select a "Key 3" through "Key 6".

3. In the "Hard Key" field, select "BLF\List" (BroadSoft BroadWorks).

Note: The "Label" and "Value" field are not required. The BroadWorks BLF

List name is configured in the "BLF List URI" field instead.

4. In the "Line" field, select a line number that is actively registered to the appropri­ate SIP proxy you are using. Valid values are Global (for all lines), or 1 through 9.

5. In the "BLF List URI" field, enter the name of the BLF list defined on the Broad­Soft BroadWorks Busy Lamp field page for your particular user. For example,

[e-mail].

Note: Contact your System Administrator for the BLF List URI.

6. Click to save your changes.

Model 53i IP Phone User Guide 51

Flash Key

You can set a programmable key to generate a flash event when it is pressed on the
53i. You do this by setting the programmable key to "flash". The IP phone generates
flash events only when a call is connected and there is an active RTP stream (for
example, when the call is not on hold).

Configuring a Flash Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

2. Select a "Key 3" through "Key 6".

3. In the "Hard Key" field, select flash.

4. Click to save your changes.

Line Keys and Programmable Keys

52 Model 53i IP Phone User Guide

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 53i and any attached Expansion Modules support Automatic Call Distribution
(ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute
calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD
programmable key or Expansion Module softkey. When you want to subscribe to a
queue (in order to receive incoming calls), you press the ACD key and the IP phone
UI prompts you to specify the following information:

User ID: the phone number(s) used to login into the queue.

Password: the password used to login to the queue.

Available/unavailable: Shows the current status of the IP phone. Specifies if the IP

phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server.
You must press the ACD key and then log in by entering your User ID and Password.
An "Available" softkey displays allowing you to make your phone available to accept
these calls.

When you are on an active call, or you miss a call, the server automatically changes
the phone’s status to unavailable. The server updates it’s database with this new
information and no longer distributes calls to the phone. The phone remains in this
"unavailable" state until:

• you make yourself “available” again by pressing the "Available" softkey.

• an ACD timer expires (set by your System Admibnistrator).

You can also choose to manually change the phone status to unavailable by pressing

the "Unavailable" softkey on the phone.

Note: It is recommended you configure no more than a single ACD softkey,

programmable key, or Expansion Module key per IP phone.

Line Keys and Programmable Keys

Model 53i IP Phone User Guide 53

Configuring an Automatic Call Distribution (ACD) Key

Use the following procedure to configure ACD on the 53i IP Phone.

Aastra Web UI

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

2. Select a "Key 3" through "Key 6".

3. In the "Hard Key" field, select Automatic call distribution.

4. In the "Line" field, select a line to apply Automatic call distribution. Valid values
are 1 through 9.

Note: It is recommended you configure no more than a single ACD program-

mable key or Expansion Module key per IP phone.

5. Click to save your changes.

Line Keys and Programmable Keys

54 Model 53i IP Phone User Guide

Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed
calls on your IP phone. To login to a phone queue, you must preconfigure an ACD
programmable key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key.
Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and
Password to login into the queue. Once logged in, you can make your phone
“available” or “unavailable” to take calls by pressing the Available/Unavailable Key

( ). The server monitors your IP phone status. When you set the IP phone to

“available,” the server begins distributing calls to your phone. When you set the IP
phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls.
The LED changes again when you are busy with an active call. The table below

shows the status of the LED as they may appear on your IP phone.

Line Keys and Programmable Keys

Phone
Model

53i Solid Red LED Blinking red LED No LED

Status: Logged In
and Available

Status: Unavailable Logged Out

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1. Check with your Administrator to verify the queue linked to your ACD Key.

2. Press the ACD Key on your IP phone.

The LCD displays the label of the ACD queue you are accessing.
The "User ID" prompt displays.

ACD: <Queue Label>

User ID:

= Next

3. Using the keypad, enter your User ID (phone number provided by your System
Administrator) and press the Key.
The "Password" prompt displays.

ACD: <Queue Label>

Password:

= Next

= Login

= Login

Model 53i IP Phone User Guide 55

4. Using your keypad, enter your Password (provided by your System Administra-

tor) and press the Key.

5. Press 4 (Login) to login to the queue.

You are logged into the queue and the following screen displays.

ACD: <Queue Label>

= Avail

6. To allow your phone to be available in the queue, press (Avail).
The following screen displays.

ACD: <Queue Label>

= Unavail

If your IP phone status is set to “Available” then the server begins to distribute
phone calls from this queue to your IP phone. You must manually change the state
to “Available” in order to start receiving calls.

7. To temporarily stop receiving calls, press the press (Unavail).

If you are on a call (or miss a call that has been distributed to your phone), your
phone status automatically changes to "Unavailable". Your phone remains in the
"Unavailable" state until one of the following occurs:

• You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or

• The availability “timer” for your IP phone expires. This only occurs if your
Administrator has configured an auto-availability timer on your IP phone.
Contact your System Administrator for more information.

8. To logout of the queue, press 4 (Logout).

The server no longer distributes phone calls to your IP phone.

= Logout

= Logout

Line Keys and Programmable Keys

56 Model 53i IP Phone User Guide

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup
(GCP) features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored
extension. You can configure this feature using the Aastra Web UI to create a DCP or
GCP softkey on the IP phone. When you configure a DCP softkey, you specify the
extension that you want to monitor. Then, when the monitored extension receives a
call, you press the DCP softkey to pick up the call. If the monitored extension
receives multiple incoming calls simultaneously, the IP Phone UI displays a list of
incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP softkey, you specify the ring group (for example,
extensions 2200 - 2210) that you want to monitor for incoming calls. When an
incoming call is received on any of these extensions, the Operator presses the GCP
softkey and is connected to the call. If multiple incoming calls are received
simultaneously, the Operator press the GCP softkey, selects an extension from a list,

and presses the Pickup softkey to answer the call.

Note: Your System Administrator must configure the extension range for the

Group Call Pickup feature. Contact your System Administrator for more
information.

Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)

Use the following procedure to configure Directed Call Pickup using the

Aastra Web UI.

Line Keys and Programmable Keys

Aastra Web UI

1. Click on Operation->Programmable Keys.
or

Click on Operation->Expansion Module <N>.

2. Select a "Key 3" through "Key 6".

3. In the “Type” field, select Directed Call Pickup.

Model 53i IP Phone User Guide 57

4. In the “Va lu e” field, specify the extension you want to intercept when you press
this softkey. For example: 2200.

5. In the "Line" field, select the line for which to apply the Directed Call Pickup con-
figuration. Valid values are 1 through 9.

6. Click to save your changes.

Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)

Use the following procedure to configure Group Call Pickup using the

Aastra Web UI.

Aastra Web UI

Note: A ring group must be configured on the Sylantro Server in order for a

GCP softkey to function.

1. Click on Operation->Programmable Keys.
or

Click on Operation->Expansion Module <N>.

2. Select a key for which to configure Group Call Pickup.

3. In the “Type” field, select Directed Call Pickup.

Line Keys and Programmable Keys

4. In the “Va lu e” field, enter groupcallpickup.

5. In the "Line" field, select the line for which to apply the Group Call Pickup con-
figuration. Valid value are 1 through 9.

6. Click to save your changes.

58 Model 53i IP Phone User Guide

Using Directed Call Pickup/Group Call Pickup

Use the following procedure for the DCP/GCP feature on your phone.

IP Phone UI

Note: Before using the DCP/GCP feature on your phone, you must first con-

figure the DCP or GCP Key. You must identify the extension(s) or phone
number(s) you want to monitor when configuring the key. See the previ­ous procedures to configure a DCP or GCP Key.

Using Directed Call Pickup (DCP)

1. When the monitored extension receives a call, press the DCP Key to pick up the
call.
If the monitored extension receives multiple incoming calls simultaneously, the
phone displays a list of incoming calls.

2. Use the and keys to scroll through the list to select an extension.

3. Press (Pickup) Key for the extension you select.

The call is answered.

Using Group Call Pickup (GCP)

1. If any of the monitored group of extensions receives a call, press the GCP Key.
The call is answered.

Line Keys and Programmable Keys

If the monitored group of extensions receives multiple incoming calls simulta­neously, the phone displays a list of incoming calls.

2. Use the and keys to scroll through the list to select an extension.

3. Press (Pickup) Key for the extension you select.

The call is answered.

Select an extension

Press the Pickup
Key to answer
the call

DCP on line:

1. 2201

= Pickup

Model 53i IP Phone User Guide 59

= Cancel

XML Key

The 53i IP phone has a feature you can enable called "XML" (Extensible Markup
Language). XML is a markup language much like HTML. Your System
Administrator can create customized XML menu services and load them to your IP
phone. These services include things like weather and traffic reports, contact
information, company info, stock quotes, or custom call scripts. You can configure
XML using the Aastra Web UI only.

Using the Aastra Web UI, you can configure a key to access XML applications.

Under Operations->Programmable Keys, you can assign a key the type "XML".

Note: The XML services must be set up by your System Administrator before

you can use the key. Contact your System Administrator for more infor­mation.

You must also specify an XML URI and a Services label using the following XML
fields:

• XML Application URI

• XML Application Title

The XML Application URI is the URI loaded by your phone. The phone performs an
HTTP GET. Contact your System Administrator for the applicable XML URI to enter
in the "XML Application URI" field.

The XML Application Title is the label that displays beside the XML softkey on your
phone. If you use the Services key to access the XML features, the "XML

Application Title" is the label that displays on the Services Menu in the IP Phone UI.

Note: Contact your System Administrator for the applicable URI to enter in

this field.

After an XML key is configured, you can use the IP Phone UI to access the XML
applications.

Line Keys and Programmable Keys

60 Model 53i IP Phone User Guide

Configuring an XML Key

Aastra Web UI

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

2. Select a "Key 3" through "Key 6".

3. In the "Hard Key" field, select XML to apply to the programmable key.

4. In the "Va lu e " field, enter a URI(s) to apply to this key.

Note: Contact your System Administrator for the appropriate value to enter in

the "Value" field.

Line Keys and Programmable Keys

If you specify multiple URIs in the "Value" field, a list of XML applications
appears for selection after pressing the XML key.

5. Click to save your changes.

Accessing the XML Service

After an XML application(s) have been saved to your IP phone, and after a
programmable key has been configured to access the XML application(s), the

customized service is ready for you to use.

IP Phone UI

1. Press the programmable key configured for XML on the 53i phone. A "Custom
Features" screen displays or the title you specified.

2. Use the and to scroll through the customized features.

3. For menu and directory services, select a service to display the information for

that customized service. Message services display to the screen after pressing the
programmable key. For user input services, follow the prompts as appropriate.

4. To exit from the "Customized Features" screen, press the XML programmable
key again.

Model 53i IP Phone User Guide 61

Sprecode Key

You can set a programmable key to automatically activate specific services offered
by the server. For example, if the sprecode value of *82 is configured, then by
pressing the Sprecode programmable key, *82 automatically activates a service
provided by the server. Contact your System Administrator for information about
available services.

Aastra Web UI

Configuring a Sprecode Key

Use the following procedure to configure a sprecode programmable key on the 53i
phone.

1. Click on Operation->Programmable Keys.

2. Select a key from "Key 3" through "Key 6".

3. In the "Hard Key" field, select sprecode.

4. In the "Label" field, enter a label to display on the IP phone for this programmable

key.

5. In the "Va lu e " field, enter the appropriate value for accessing specific services
from the server.

Line Keys and Programmable Keys

6. Click to save your changes.

62 Model 53i IP Phone User Guide

Note: For values to enter in this field, contact your System Administrator.

Park/Pickup Keys

The 53i phone has a park and pickup call feature that allows you to park a call and
pickup a call when required.

The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks,
Sylantro, and ININ PBX servers.

You can set the programmable keys on the 53i to use the park/pickup feature by
setting a programmable key as "Park" or "Pickup" and then:

• specify a value

• specify a line to use

Note: The values you enter for each programmable key are dependent on the

type of server you are using (Asterisk, BroadWorks, Sylantro, or ININ
PBX).

The park/pickup feature performs as follows:

• When a call comes in and you pickup the handset, you can press the applica­ble "Park" programmable key to park the call.

• After the call is parked, you can press the "Pickup" programmable key, fol­lowed by the applicable value to pickup the call.

You configure a Park and Pickup programmable configuration using the Aastra Web
UI.

The following table provides the values you enter for the "Park Call" and "Pickup
Parked Call" fields in the Aastra Web UI.

Park/Pickup Call Server Configuration Values

Line Keys and Programmable Keys

Server Park Values* Pickup Values*

Aasterisk 700 700

Sylantro *98 *99

BroadWorks *68 *88

ININ PBX callpark pickup

*Leave "value" fields blank to disable the park and pickup feature.

Model 53i IP Phone User Guide 63

Configuring Park/Pickup Keys

Aastra Web UI

Use the following procedure to configure park/pickup on the 53i phone.

1. Click on Operation->Programmable Keys.

2. Select two keys from "Key 3" through "Key 6".

3. In the "Hard Key" field, select Park for the first key. For the second key, select
Pickup.

4. In the "Va lu e " fields, enter the appropriate values based on the server in your net-

work.

Note: For values to enter in this field, see the table "Park/Pickup Call Server

Configuration Values" on page 63.

5. In the "Line" field, select the lines for which to apply the Park and pickup config­uration. Valid values are 1 through 9.

6. Click to save your changes.

Line Keys and Programmable Keys

64 Model 53i IP Phone User Guide

Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phone to park a call and pick up a parked call.

Park a Call

1. While on a live call, press the "Park" programmable key.

2. Perform the following for your specific server:

For Asterisk Server

- Server announces the extension number where the call
has been parked. Once the call is parked, press the

key to complete parking.

For BroadWorks Server

- After you hear the greeting from the CallPark server,
enter the extension where you want to park the call.

For Sylantro Server

- Enter the extension number where you want to park the
call, followed by "#" key.

For ININ Server

- Enter the extension number where you want to park the
call, followed by "#" key.

If the call is parked successfully, the response is either a greeting voice confirming
that the call was parked, or a hang up occurs. The parked call party will get music
on hold.

3. If the call fails, you can pick up the call (using the next procedure) and press the
"Park" programmable key again to retry step 2.

Line Keys and Programmable Keys

Pickup a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the "Pickup" programmable key.

If the call pick up is successful, you are connected with the parked call.

Model 53i IP Phone User Guide 65

Last Call Return (lcr) Key (for Sylantro Servers)

Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a
key. This feature is for Sylantro servers only.

How it works

If you configure "lcr" on a key, and a call comes into your phone, after you are
finished with the call and hang up, you can press the key configured for “lcr” and the
phone dials the last call you received. When you configure an “lcr” key, the label
“LCR” displays next to that key on the IP phone. When the Sylantro server detects an
“lcr” request, it translates this request and routes the call to the last caller.

Configuring a Last Call Return Key

Aastra Web UI

1. Click on Operation->Programmable Keys.

or
Click on Operation->Expansion Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select Last Call Return.

4. In the "Line" field, select the line to apply this feature.
Valid values are 1 through 9.

Line Keys and Programmable Keys

5. Click to save your changes.

66 Model 53i IP Phone User Guide

Directory Key

By default, the 53i has a Directory key configured on Key 3. However, using the
Aastra Web UI, you can assign the Directory key to another available key if required
(Key 3 through Key 6)..

Directory
Key

The "Directory List" feature allows you to store frequently used names and numbers
on the phone. You can also dial directly from a directory entry.

You can use the Directory key to access a Directory List which contains a customized
list of names with phone numbers and labels.

In addition to creating a Directory key, you can also download a Directory List to
your PC if required using the Aastra Web UI.

Reference

For more information about the Directory List, see "Directory List" on page 94.

Configuring a Directory Key

Line Keys and Programmable Keys

Aastra Web UI

Use the following procedure to configure a Directory key on the 53i phone.

Note: Key 3 is set as a Directory key by default.

1. Click on Operation->Programmable Key.

or
Click on Operation->Extension Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select Directory.

4. Click to save your changes.

Model 53i IP Phone User Guide 67

Callers List Key

By default, the 53i has a Callers List key configured on Key 4. However, using the
Aastra Web UI, you can assign the Callers List key to another available key if
required (Key 3 through Key 6).

Callers List
Key

The Callers list is a stored log of your incoming calls. You can use the Callers List
key to access a list of callers that called your phone.

Reference

For more information about the Callers List, see "Callers List" on page 104.

Configuring a Callers List Key

Aastra Web UI

Use the following procedure to configure a Callers List key on the 53i phone.

Note: Key 4 is set as a Callers List key by default.

1. Click on Operation->Programmable Keys.

or
Click on Operation->Extension Module <N>.

Line Keys and Programmable Keys

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select Callers List.

4. Click to save your changes.

68 Model 53i IP Phone User Guide

Transfer Key

By default, the 53i has a Transfer key configured on Key 5. However, using the
Aastra Web UI, you can assign the Transfer key to another available key if required
(Key 3 through Key 6).

Transfer
Key

The Transfer key allows you to perform blind or consultative call transfers to other
recipients. The blind transfer feature transfers a call to another number without you
having to talk to the recipient. A consultative transfer feature transfers a call to
another number but allows you to speak with the recipient before the call is actually
transferred.

Reference

For more information about using blind and consultative call transfers, see

"Transferring Calls" on page 85.

Configuring a Transfer Key

Aastra Web UI

Line Keys and Programmable Keys

Use the following procedure to configure a Transfer key on the 53i phone.

Note: Key 5 is set as a Transfer key by default.

1. Click on Operation->Programmable Keys.

or
Click on Operation->Extension Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select Transfer.

4. Click to save your changes.

Model 53i IP Phone User Guide 69

Conference Key

By default, the 53i has a Conference key configured on Key 6. However, using the
Aastra Web UI, you can assign the Conference key to another available key if
required (Key 3 through Key 6).

Conference
Key

The Conference key allows you to link three active calls into a single conference
(Local Conferencing). This key also helps to create multiple conferences with
unlimited participants on your phone if your System Administrator has enabled
Centralized Conferencing on your phone.

Reference

For more information about Local and Centralized Conferencing, see "Conferencing

Calls" on page 87.

Configuring a Conference Key

Aastra Web UI

Use the following procedure to configure a Conference key on the 53i phone.

Note: Key 6 is set as a Conference key by default.

1. Click on Operation->Programmable Keys.

or

Line Keys and Programmable Keys

Click on Operation->Extension Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select Conference.

4. Click to save your changes.

70 Model 53i IP Phone User Guide

Intercom Key

By default, the IP phone allows incoming intercom calls to be automatically
answered without having to set up an Icom key on your phone. For more information
about changing the behavior of incoming Intercom calls, see the section "Incoming

Intercom Call Features" on page 129.

Your System Administrator can enable outgoing intercom calls on your phone. If
enabled, you must configure an Icom key on your phone to use for outgoing intercom
calls.You must configure a programmable key with the function, “Intercom”.

Use the following procedure to configure a programmable key as an Icom key using
the Aastra Web UI.

Configuring an Intercom Key

Aastra Web UI

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select Intercom from the list of options.

4. Click to save your changes.

Model 53i IP Phone User Guide 71

Using the Icom Key (

for Outgoing Intercom Calls

)

IP Phone UI

1. Press the Icom key.

2. Enter the extension number of the person you want to intercom or the BLF softkey

for that extension.

3. After a beep tone, your phone automatically connects with the remote extension
and you can speak through its speaker.

4. To cancel intercom, press or hang up the handset.

5. When you are finished speaking, hang up the phone by placing the handset back

on-hook or by pressing or the line/call appearance button for the active
call. When you hang up, the remote phone also hangs up.

Reference

For more information about incoming intercom calls, see "Incoming Intercom Call

Features" on page 129. For more information about outgoing intercom calls, see
"Available Features Enabled by Administrators" on page 132.

Line Keys and Programmable Keys

72 Model 53i IP Phone User Guide

None Key

You can set a key to force a blank entry on the IP phone display for a specific key.
You do this by setting the key to "none". If a particular key is not defined, it is
ignored.

Setting a None Key

Aastra Web UI

Use the following procedure to configure a None key on the 53i IP Phone.

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

Line Keys and Programmable Keys

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select None.

4. Click to save your changes.

Model 53i IP Phone User Guide 73

Phone Lock Key

You can configure a programmable key on the phone to use as a lock/unlock key. You
assign the function of the key as “Phone Lock”.

Use the following procedure to configure a programmable key as a lock/unlock key
in the Aastra Web UI.

Configuring a Phone Lock Key

Aastra Web UI

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select Phone Lock from the list of options.

4. Click to save your changes.

Note: You can lock/unlock the phone using the new key you just configured,

using the Aastra Web UI at the path Operation->PhoneLock, or using
the "Phone Lock" option on the IP Phone UI at the path Options-
>Phone Lock. For more information about using the lock/unlock feature,
see "Phone Lock" on page 35.

Line Keys and Programmable Keys

74 Model 53i IP Phone User Guide

Using the Lock/Unlock Key on the IP Phone

After configuring a programmable key as a lock/unlock key, refer to the following

procedure to use the key on the IP phone.

IP Phone UI

Lock the Phone

1. Press the Lock programmable key.
The phone locks.
The LED for the programmable key AND the Message Waiting Lamp illuminate
steady ON. An “Unlock” label appears next to the programmable key you just
pressed.

Unlock the Phone

1. Press the Unlock programmable key.
A password prompt displays.

2. Enter your user password and press ENTER.
The phone unlocks.
The LED for the programmable key AND the Message Waiting Lamp go OFF.
The “Lock” label appears next to the programmable key you just pressed.

Line Keys and Programmable Keys

Model 53i IP Phone User Guide 75

Deleting a Key

Aastra Web UI

Use the following procedure to delete a programmable key function using the Aastra
Web UI.

1. Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.

2. Select from "Key 3" through "Key 6".

3. In the "Type" field, select none from the list of options.

4. Click to save your changes.

The programmable function is deleted from the IP phone memory.

Line Keys and Programmable Keys

76 Model 53i IP Phone User Guide

Making Calls

This section describes ways to make calls on your 53i phone, using your handset,
speakerphone or headset.

Dialing a Number

First, take the phone off-hook by:

• lifting the handset

• pressing or

• pressing a line/call appearance button.

At the dial tone, enter the number you wish to call.

Note: After dialing the number, the phone has a short delay before sending the

call. To send the call immediately, you can press the "#" key immedi­ately after dialing the number. The phone sends the call without delay.

If you are unable to make calls within certain area codes, check with your System
Administrator for any toll restrictions placed on your extension that may restrict your
access to long distance area codes or dialing prefixes.

=Dial

When your party picks up, a timer appears on your display that records the length of
your call.

If the Live DialPad option is on, as soon as you press the first digit on the dial pad the
phone will automatically select the next available line, go off-hook and dial as digits
are pressed.

Model 53i IP Phone User Guide 77

Making Calls

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset or
headset. Your phone must be in either the Speaker or Speaker/Headset audio mode.

For more information about setting the audio mode on your phone, see "Set Audio"
on page 24.

IP Phone UI

• To dial using handsfree, first press and enter a number at the dial

tone.

• To answer a call on your phone using handsfree, press or the line/call

Making Calls

appearance button.

• If you are in Speaker audio mode, lift the handset and press to switch

between handsfree and handset.

• If you are in Speaker/headset audio mode, press to switch between

handsfree and headset.

• When the handset is on hook, press to disconnect the call.

When handsfree is on, the speaker light turns on.

78 Model 53i IP Phone User Guide

Using a Headset

The 53i accepts headsets through the modular RJ9 jack on the back of the phone.
Contact your telephone equipment retailer or distributor to purchase a compatible

headset.

Note: Customers should read and observe all safety recommendations con-

tained in headset operating guides when using any headset.

Advanced Volume Controls for the Headset Mic

On the 53i, there are 3 options for the headset microphone volume. For more

information about the headset microphone, see "Headset Mic Volume" on page 25.

IP Phone UI

To change the volume:

1. Press to enter the Options list.

2. Select Preferences and press 4.

3. Use to scroll down to Set Audio and press 4 to select.

4. Press to scroll down to Headset/Mic Volume and press 4 to select.

5. Use to scroll down the list and press 4 to select your desired volume.

6. Press 4 to save changes and 3 to exit.

7. If you do not wish to save changes, press 3 to return to the previous screen.

Note: By default, the volume for the headset microphone is set to medium.

Making and Receiving Calls Using a Headset

IP Phone UI

1. Ensure that you have selected a headset audio mode by accessing the Options list
(under option Preferences->Set Audio->Audio Mode on the IP Phone).

2. Plug the headset into the jack.

3. Press the key to obtain a dial tone or to answer an incoming call. Depend-

ing on the audio mode selected from the options menu, a dial tone or an incoming
call will be received on either the headset or the handsfree speakerphone.

4. Press the key to end the call.

Model 53i IP Phone User Guide 79

Making Calls

Redial

IP Phone UI

• Press to dial the most recent number you dialed from the phone.

• If you are off-hook and press the last number you called will be

called back.

• If you are on-hook and press , a Redial Directory list appears on-

Making Calls

screen.

The redial list is available during active calls. It stores up to the last 100 numbers you

called, allowing you to scroll through and select the number you wish to redial.

Note: Your System Administrator can set your Redial key to speeddial a spe-

cific number. Contact your System Administrator for more information.

Accessing the Redial List

IP Phone UI

1. If you are off-hook and press , the telephone automatically dials the last

number you called.

2. If you are not on the phone, press to display the most recently dialed

number and use and to scroll through the list to view the other numbers.

3. Press to see the second most recently dialed number, or to see the oldest
call on your list.

4. To dial the displayed number press , or lift the Handset or press any line

keys.

5. Press or the key to cancel.

Note: The redial list is available during active calls. It also stores up to the last

100 numbers you called, allowing you to scroll through and select the
number you wish to redial.

80 Model 53i IP Phone User Guide

Deleting from the Redial List

Note: You cannot delete individual entries in the Redial List.

IP Phone UI

Delete All Items

1. Press .

2. Press the Delete Key, then press the Delete Key again at the prompt to erase all

items.

DELETE again to

erase all items

Redial List is

empty

Mute

You can use the Mute key to mute the handset, headset, or speakerphone.

When you use the mute key on your phone, you cannot be heard on an active call or
on a conference.

When a call is muted, the icon displays as follows.

1

John Burns

9054550055

03:00

For muted calls, the handsfree LED flashes and the Mute key LED is ON.

Model 53i IP Phone User Guide 81

Making Calls

IP Phone UI

Press the button at any time to mute handset, headset, or handsfree.

The speaker light will flash slowly and you can hear the caller, but they cannot hear

you. To switch mute on or off, press .

Note: If you place a muted call on hold, the phone automatically takes the call

off mute when you reconnect to the call.

Making Calls

82 Model 53i IP Phone User Guide

Receiving Calls

When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/
call appearance light flashes quickly for the incoming call.

Laamme & Assoc

555-1234

Answering an Incoming Call

IP Phone UI

To answer the call

• For handsfree operation, press or the line/call appearance button for

the incoming call.

• Press for handsfree or headset operation.

Note: The audio mode setting you have selected in the options list under Set

Audio->Audio Mode determines if the call goes to handsfree or head-

set operation. For more information, see "Set Audio" on page 24.

• Lift the handset for handset operation.

If the phone is already connected to a call, pressing the line/call appearance button
for the new incoming call automatically places the connected call on hold and
answers the new call. To reconnect to a party, press the line/call appearance button
for that call.

If you cannot answer the call, the caller goes to voicemail has been configured for

your extension.

Note: The button can be used to cancel the call pickup procedure.

Receiving Calls

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To

do this, press without picking up the handset. If you're already on the phone
your incoming call should go directly to voicemail. Your phone screen displays a

voicemail icon ( ) along with the number of waiting messages, if you have
unheard messages

(example: x4).

Model 53i IP Phone User Guide 83

Handling Calls

When you are connected to a call, you can use the hard keys or programmable keys
on the phone to place a call on hold, transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you

place a call on hold, only your phone can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

1

Call held

03:05

Handling Calls

For on-hold calls, the timer displays as running and the Line and main LEDs flash.

IP Phone UI

To place a call on hold

1. Connect to the call (if not already connected).

2. Press the Hold key.

Call held

Jun 8 2:55pm

The line/call appearance light begins to flash slowly and after a short time the phone
beeps softly to remind you that you still have a call on hold. The screen displays

"Call Held" with the line number the call is held at the phone.

Note: If you are connected to another call, the phone does not beep to remind

you that you still have a call on hold.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been
set up for your system). The call/line appearance light for the line you are on remains
solid to indicate that you are still connected.

John 1051

01:17

84 Model 53i IP Phone User Guide

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one
call to the next. The phone automatically puts your current call on hold as soon as
you press a new line/call appearance button. If you have more than one call on hold,
you can reconnect to a held call by pressing the line/call appearance button where

that call is being held. Press to disconnect the call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information
by pressing
appearance button where that call is being held. If you press the call/line appearance
button again, you will disconnect from the call.

3 and 4 navigation keys. To reconnect to a call press the line/call

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without
consulting with the person receiving the call. To do this, simply complete the transfer
immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call
to does not answer, the transferred call rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to,
before you complete the transfer. To do this, remain on the line until the receiving
party answers the call. After consulting with the receiving party, you can either
complete the transfer or cancel the transfer to go back to the original call.

IP Phone UI

Use the following procedure to transfer a call to another extension. Use the following
illustration as a reference.

Transfer
Key

Model 53i IP Phone User Guide 85

Handling Calls

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to
transfer.

2. Press the Tran sf er Key. You should hear a dial tone as a second line opens up.

3. Dial the extension number (or the outside number) to Party 2. This is the Party for

which you want to transfer Party 1.

4. To complete a "blind" transfer, press the Trans fe r Key again before the receiving
end answers. To complete a consultive transfer, remain on the line to speak with
the Party 2, before pressing the Tra ns fer Key again to transfer Party 1 to Party 2.
To cancel the transfer, select Cancel on the display screen.

Handling Calls

86 Model 53i IP Phone User Guide

Conferencing Calls

The 53i IP phone offers two methods of conferencing:

• Local conferencing (default method).

• Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator
must enable this method).

By default, the Conference key is Key 6 on your phone. A Conference key must be
set up on your phone before you can set up conference calls. To assign a key as a
Conference key, see "Conference Key" on page 70.

Conference State Screens

When you use the Conference key to initiate a conference call, the following screen
displays.

1-1
1-2

In a conference call, the call timer moves to the left. You use the up and down arrow
keys to scroll to a party on the list. You use the right arrow key to select the party to
drop.

John
Jim

03:05

= Drop

Local Conferencing

The 53i phone supports up to 3 parties (including yourself) in a conference call. This

is called Local Conferencing and is the default method of conferencing on the 53i.

Note: Your System Administrator can set your Conference key to speeddial a

specific number. Contact your System Administrator for more informa­tion.

Handling Calls

Model 53i IP Phone User Guide 87

Using Local Conferencing

IP Phone UI

Use the following procedure to create a conference call using local conferencing. Use
the following illustration as a reference.

Conference
Key

Handling Calls

1. When you begin a conference, you are the first party in the conference (Party 1).
Pickup the handset or press the speakerphone key.
A line opens up.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them

before adding them to the conference.

4. Press the Conf Key. A new line opens.

2

=Dial

5. Enter the phone number of Party 3.

6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them

before adding them to the conference.

7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is your­self), Party 2, and Party 3 are all connected to a single conference.

8. To drop a party from the conference, press the Conf key once more.

Note: You can use and to scroll through and see the numbers and

names (if available) of the parties in the conference call. When a name is
displayed, pressing 4 drops the displayed party from the call.

88 Model 53i IP Phone User Guide

Joining Two Active Calls in a Single Conference

IP Phone UI

1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have
active calls).

2. Press the Line key for which you want to conference the two calls together (for
example, Line 1).

3. Press the Conf key.

4. Press the Line key that has the second active call (for example, Line 2).

5. Press the Conf key. The two active calls link into a conference call on Line 1.

Note: You can use and to scroll through and see the numbers and

names (if available) of the parties in the conference call. When a name is
displayed, pressing 4 drops the displayed party from the call.

Model 53i IP Phone User Guide 89

Handling Calls

Centralized Conferencing (for Sylantro and Broadsoft Servers)

The 53i allows you to create multiple conferences with unlimited participants
(depending on your server limitations) when your Administrator enables Centralized
Conferencing.

If your Administrator does not enable Centralized Conferencing, then the 53i uses
Loca Conferencing by default.

Your Administrator can configure Centralized Conferencing globally on all lines or
on specific lines. Although, for the global setting to work, you must configure the
lines with the applicable phone number.

Reference

For more information on Centralized Conferencing, see "Centralized Conferencing"
on page 133 or contact your System Administrator.

Handling Calls

Using Centralized Conferencing

IP Phone UI

Note: When Centralized Conferencing is enabled on your phone, local confer-

encing (or three-way conferencing) works as indicated in the previous
section, “Using Local Conferencing.” Joining two active calls in a con­ference also works as indicated in the previous section, “Joining Two

Active Calls in a Single Conference.”

Use the following procedure to create a conference call using centralized
conferencing. Use the following illustration as a reference.

Conference
Key

90 Model 53i IP Phone User Guide

Setting Up a Conference and Adding Multiple Parties
(for Sylantro and Broadsoft Servers)

Note: You can have an unlimited number of parties in a conference (dependent

on the limitations of the server.

1. When you begin a conference, you are the first party in the conference (Party 1).
Pickup the handset or press the Speakerphone Key.
A line opens up.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them

before adding them to Conference 1.

4. Press the Conf Key. A new line opens.

2

=Dial

5. Enter the phone number of Party 3.

6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them

before adding them to the Conference 1.

7. Press the Conf Key again to add Party 3 to Conference 1. Party 1 (which is your­self), Party 2, and Party 3 are all connected to Conference 1.

8. Press an available Line Key (or answer an incoming call on an available line). If
calling out, call Party 4.

9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them
before adding them to the conference.

10.Press the Conf Key to add Party 4 to Conference 1.

11.Press the Line Key that has Conference 1.

12.Press the Conf Key to join all parties (Parties 1 through 4) on Conference 1.

13.To add more parties, repeat steps 8 through 12.

Handling Calls

Note: You can use and to scroll through and see the numbers and

names (if available) of the parties in the conference call. When a name is
displayed, pressing 4 drops the displayed party from the call.

If any party in the conference hangs up (including the party that began the
conference), all other parties in the conference are still connected.

Model 53i IP Phone User Guide 91

Setting Up Multiple Conferences (for Sylantro Server only)

Note: The 53i is limited to 9 conferences (a single conference each on lines 1

through 9).

1. Start Conference 1 using the procedures in the previous section, "Setting Up a

Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)".

2. When you are finished adding all required parties to Conference 1, press an avail­able Line Key to start Conference 2. You are Party 1 on Conference 2. Call Party

2.

3. When Party 2 answers, press the Conf Key.

4. Press an available Line Key.

5. Call Party 3 for Conference 2.

Handling Calls

6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yourself),
Party 2, and Party 3 on Conference 2.

You now have two active conferences on two different lines.

Note: When you are connected to multiple conference calls, and you put a con-

ference on hold, the conference may be on hold for a limited period of
time before it is disconnected. Contact your System Administrator for
more information.

If any party in a conference hangs up (including the party that began the conference),
all other parties in the conference are still connected.

Joining Additional Parties to Active Conferences

In centralized conferencing, you can join multiple incoming or outgoing calls to
active conferences. Before following this procedure, at least one active conference
must exist on your phone.

1. As Party 1, pickup the handset or press the speakerphone key.
A line opens up.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them

before adding them to the conference.

4. Press the Conf Key.

5. Press the Line Key that has the active conference. (For example, Line 1 and Line

2 both have active conferences. Pressing Line 1 will join Party 1 and Party 2 to the
conference on Line 1. Pressing Line 2 will join Party 1 and Party 2 to the confer­ence on Line 2.)

6. Press the Conf Key again to join the Parties to the active conference.

92 Model 53i IP Phone User Guide