Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2007 Aastra Telecom. www.aastra.com
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use
license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third
party Suppliers, for distribution under the terms of this agreement. These programs
are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable
law of the jurisdiction of the Customer. In addition, these confidential and proprietary
programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential
and proprietary programs and information and shall not export licensed Software to
any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to
the terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to
abide by the terms and conditions contained herein. Removal or modification of
trademarks, copyright notices, logos, etc., or the use of Software on any Equipment
other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for
breach, Customer shall immediately discontinue use and destroy or return to Seller
all licensed software and other confidential or proprietary information of Seller. In no
event shall Seller or its suppliers or licensors be liable for any damages whatsoever
(including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages)
arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.
Software License Agreement
Model 53i IP Phone User Guideiii
Table of Contents
Software License Agreement.................................................................... iii
About This Guide ........................................................................................1
Appendix A - Time Zone Codes ............................................................ A-1
vii
Table of Contents
About This Guide
This guide explains how to use your new 53i phone. Not all features listed are
available by default. Contact your System Administrator to find out which features
and services are available on your system. Your System Administrator also has the
ability to customize some features on this phone.
Documentation
• Aastra 53i IP Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization.
This Installation Guide is included in the box with your phone.
• Aastra SIP 53i IP Phone User Guide – Describes the most commonly used
features and functions for an end user. This User Guide can be downloaded
from www.aastratelecom.com.
• Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administration Guide –
Contains advanced Administrator information and procedures for setting up
the 53i IP Phone on a network. This Administrator Guide is intended for the
System Administrator and can be downloaded from www.aastratelecom.com.
Model 53i IP Phone User Guide1
About This Guide
Introduction
This 53i IP telephone has all the features of a regular business phone, allowing you to
make and receive calls, transfer, conference and more. The 53i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.
Phone Features
• 3-line LCD screen
• 6 top keys: 4 are programmable keys
• 3 call appearance lines with LEDs
• Supports up to 9 call lines
Introduction
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in two-port, 10/100 Ethernet switch - lets you share a connection with
your computer
• Inline power support (based on 802.3af standard) which eliminates power
adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
Requirements
The 53i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP
account created for the 53i IP phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol
(FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer
Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mb)
• Category 5/5e straight through cabling
• Power source
- For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
- For power, use the Ethernet cable (supplied) to connect from the phone
directly to the network for power. (No 48v AC power adapter required.)
- For Ethernet networks that DO NOT supply power to the phone:
- For power, use the 48V AC Power Adapter (included) to connect from
the DC power port on the phone to a power source.
or
- (optional) - For power, use a Power over Ethernet (PoE) power injector
or a PoE switch. A PoE power injector is available as an optional
accessory from Aastra Telecom. Contact your Administrator for more
information.
2Model 53i IP Phone User Guide
Installation and Setup
If your System Administrator has not already setup your 53i phone, please refer to
the Aastra 53i Installation Guide for basic installation and physical setup of the 53i.
For more advanced administration and configuration information, System
Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone
Administrators Guide.
Model 53i IP Phone User Guide3
Introduction
Getting Started
The 53i must be set up and configured prior to its first use. This section describes
phone behavior and start up screens you may see when the phone is first plugged in,
or when it is restarted.
Plugging in and Starting the Phone
The 53i automatically begins the start up sequence as soon as it is connected. The
phone goes through this process the first time you plug in your phone and every time
you restart your phone.
1. The phone displays the following startup screens.
Getting Started
Initializing
network
Aastra 53i
The 53i phone then checks settings and looks for new configuration and firmware
updates for the phone from a server. If a new update is found, the phone displays the
message “Updating Configuration”. This may take a few moments while the phone
downloads the latest updates.
Updating
conguration
Note: New updates to your phone can be automatically scheduled from the
server. This is set up on the phone system by your System Administrator
and should be scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it is
checking or installing firmware and configuration information.
4Model 53i IP Phone User Guide
If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.
Downloading
language packs.....
When the configuration update is complete, the phone displays the following screens.
Network
DSP
SIP
Done
Model 53i IP Phone User Guide5
Getting Started
Idle Screens
Idle Screen 1
When the phone has successfully updated the configuration and connected to the
network, the phone displays the Idle State screen:
1
John Burns
9054550055
Sat Jun 8 2:55pm
The Idle State screen lists your name (SIP screen name), extension (or phone
number), and day, date, and time. The "1" in the upper corner in the above example
indicates the idle screen for the first line appearance. You can use the left and right
arrow keys to scroll through the idle screens for all three line appearances. The 53i
allows for scrolling up to 3 lines.
Getting Started
This screen is shown whenever your phone is not in use.
Idle Screen 2
The second display line displays the following temporary messages if the event
occurs:
• No Service
•DHCP Failed
• Restarting......
•New IP Obtained
• Network Disconnected/Connected
Note: Since the "Network Disconnected/Connected" display on two lines, the
date and time does not show if this event displays.
The second line can also display the following status messages, listed in order of
display priority:
• Call forward status
• DND On (Do Not Disturb)
• Number of missed calls
When more than one status message displays, the
indicate you can use the and navigation keys to scroll through the remaining
messages.
is shown after the message to
1
Jun 8 2:55pm
2
Network Connected
6Model 53i IP Phone User Guide
John Burns
CFWD All
Incomplete Configuration
If your phone displays an "Incomplete Config" message without any extension or
user name at the end of the start up sequence instead of an Idle state screen, this
inidicates the phone configuration that was downloaded from the configuration
server is not complete or correct. Contact your System Administrator for assistance.
No Service
When the phone is not properly connected to the network, or the account has not been
configured by the Network Administrator, the "No Service" or "Network Disconnected" prompt appears on the display and the telephone status light turns
ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000.
Check that the cables are tightly connected to the phone and to the wall jack. The
phone should automatically detect when the connection is reconnected and will
display the "Network Connected" prompt temporarily.
If changes have been made to your phone settings, you may need to restart your
phone. For more information on restarting your phone, see "Restarting your phone"
on page 34.
For more information about connecting your phone, refer to the Aastra 53i Installation Guide. Check with your System Administrator for assistance.
Connected State Screens
When the phone has successfully connected to the network, a "happy face" icon
appears to the left of the phone number as show below. This icon in the following
illustration indicates the phone is on-hook.
1
John Burns
9054550055
Sat Jan 1 12:15 p
When the phone is off-hook, the icon displays as follows.
1
John Burns
9054550055
03:00
Note: You can use the left and right arrow keys to display the idle or connected
screens on other lines.
Model 53i IP Phone User Guide7
Getting Started
IP Phone Keys and Key Descriptions
The following sections describe the various 53i phone key functions, and how they
help you make and manage your calls and caller information.
Key Panel
The following table identifies the keys on the key panel of your 53i IP phone that you
can use for handling calls.
Keys Key Description
Goodbye key - Ends an active call. The Goodbye key also
exits an open list, such as the Options List, without saving
changes.
Options key - Accesses options to customize your phone.
Your System Administrator may have already customized
some of your settings. Check with your System
Administrator before changing the administrator-only
options.
Hold key - Places an active call on hold. To retrieve a held
call, press the call appearance button beside the light that is
flashing.
IP Phone Keys and Key Descriptions
Redial key - Redials up to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the
last dialed number.
Volume control key - Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
8Model 53i IP Phone User Guide
Keys Key Description
Line/Call Appearance key - Connects you to a line or call.
The Aastra 53i IP phone supports up to 3 line keys.
Handsfree key - Activates Handsfree for making and
receiving calls without lifting the handset. When the audio
mode option is set, this key is used to switch between a
headset and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller cannot
hear you (the light indicator flashes when the microphone is
on mute).
Navigation keys - Pressing the UP and DOWN arrow keys
lets you view different status and text messages on the LCD
display (if there is more than 1 line of status/text
messages). These buttons also let you scroll through menu
selections, such as the Options List.
IP Phone Keys and Key Descriptions
Pressing the LEFT and RIGHT arrow keys lets you view the
different line/call appearances. While in the Options List,
these keys allow you to exit or enter the current option.
When you are editing entries on the display, pressing the
LEFT arrow key erases the character on the left; pressing
the RIGHT arrow key sets the option.
Model 53i IP Phone User Guide9
Keys Key Description
Programmable keys - Six Top Keys: 4 are programmable
keys.
Note: Keys 1 and 2 are hardcoded as the SAVE and
DELETE keys, respectively, and cannot be altered.
The following are the default functions for the
programmable keys on the 53i IP phone:
1 - SaveAllows you to save numbers
(hardcoded)and/or names to the Directory.
2 - Del (Delete)Allows you to delete entries
(hardcoded)from the Directory List and Callers
3 - Dir (Directory)Displays up to 200 names and
4 - Callers (Callers List)Accesses the last 200 calls
5 - Xfer (Transfer)Transfers the active call to another
6 - Conf (Conference) Begins a conference call with the
Using this key, you enter the
number, name, and line (or
speeddial key) to record in the
Directory List.
List. (Must enter the Directory or
Callers list and select an entry,
then press twice to delete entry).
phone numbers (stored in
alphabetical order)
received.
number
active call.
Note: For more information about programming keys 3, 4,
5, and 6 to perform specific functions, see the
"Programmable Keys" on page 40.
IP Phone Keys and Key Descriptions
10 Model 53i IP Phone User Guide
Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options key on the IP Phone
• Using the Aastra Web UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options key and accessing
the IP Phone UI.
These options allow you to customize the following phone settings.
Option
NumberOption
1Call Forward
2Preferences
3Phone Status
4User Password
5Administrator Menu
6Restart Phone
7Phone Lock
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
5. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Se rver
Time Se rver 1
Time Se rver 2
Time Se rver 3
Set Time
Set Date
6. Language
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
(Password Protected)
Methods for Customizing Your Phone
Note: *The "Administrator Menu" options are administrator level functions
only, and are not accessible by the user. These options should only be set
up and changed by your system administrator.
Model 53i IP Phone User Guide 11
Simplified Options Menu
Your System Administrator may configure a simplified options menu for your phone.
The following table indicates the options that may appear on your phone if the
simplified options menu is applied.
Option
NumberOption
1Call Forward
2Preferences
3Phone Status
4Phone Lock
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
Methods for Customizing Your Phone
12 Model 53i IP Phone User Guide
Using the IP Phone UI
IP Phone UI
1. Press the Options key on the phone to enter the Options List.
2. Use and to scroll through the list of options, or press the number corre-sponding to the Option.
3. Press Enter, the 4 key, or press the digit number of the corresponding option to
select an option.
4. Change a selected option if applicable.
5. Press the Set or Done key to save the change.
6. Press the button, the 3 key, or the button at any time to exit with-
out saving changes.
Reference
For more information about customizing your phone using the available options from
the IP Phone UI, see the section "Customizing Your Phone" on page 20.
For more information about administrator options, contact your System
Administrator.
Methods for Customizing Your Phone
Model 53i IP Phone User Guide 13
Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can customize additional options on the
IP Phone using the Aastra Web UI. In order to access your phone using the Aastra
Web UI, you need to know your phone’s IP address. To find your phone’s IP address,
see "Finding Your Phone’s IP Address" on page 18.
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the
address field and press <Enter>.
The following logon screen displays.
2. At the prompt, enter your username and password and click
Note: For a user, the default user name is “user” and the password field is left
blank.
Methods for Customizing Your Phone
14 Model 53i IP Phone User Guide
The Network Status window displays for the IP phone you are accessing..
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
Methods for Customizing Your Phone
Model 53i IP Phone User Guide 15
The following categories display in the side menu of the Aastra Web UI: Sta tus, Operation, Basic Settings.
HeadingsDescriptions
StatusThe Status section displays the network status and the MAC address
of the IP phone. It also displays hardware and firmware information
about the IP phone. The information in the Network Status window is
read-only.
OperationUser Password - Allows you to change user password.
Phone Lock - Allows you to assign an emergency dial plan to the
phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
Programmable Keys - There are 6 function keys, 4 of which you can
configure to perform the functions identified in the following list.
•none•sprecode
•line•park
•speeddial•pickup
•do not disturb (DND)•Last Call Return (lcr)
•Busy Lamp Field (BLF)•Directory
•BLF List•Callers List
•Auto Call Distribution
(ACD)
•Directed Call Pickup•Transfer
•Extensible Markup
Language (XML)
•flash•Phone Lock
•Conference
•Intercom
Expansion Module - Allows you to configure an additional 36
softkeys with a 536M Expansion Module if it is attached to the phone.
This option displays on the side menu of the Aastra Web UI only if an
Expansion Module is attached.
Methods for Customizing Your Phone
Note: Not all functions in the table above apply to the Expansion
Modules.
Directory - Allows you to copy the Callers List and Directory List from
your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
16 Model 53i IP Phone User Guide
HeadingsDescriptions
Basic
Settings
Preferences - Allows you to enable/disable the following:
•Suppress DTMF Playback
•Display DTMF Digits
•Call Waiting
•Play Call Waiting Tone
•Stuttered Dial Tone
•XML Beep Support
•Status Scroll Delay
•Incoming Call Interrupts Dialing
•Goodbye Key Cancels Incoming Call
•UPnP Mapping Lines
•Message Waiting Indicator Line
This category also allows you to configure:
•incoming Intercom call settings
•ring tones (global and per-line basis)
•ring tone sets
•time and date settings
•language settings.
Call Forward - Allows you to set a phone number destination for
where you want calls forwarded. Call forward can be configured using
a specific mode (off, all, busy, no answer, busy no answer) on a global
or per-line basis.
Methods for Customizing Your Phone
Model 53i IP Phone User Guide 17
Phone Status
You can view the status of your phone using the IP Phone UI or the Aastra Web UI.
Phone Status via IP Phone UI
The "Phone Status" option on the IP phone displays the status of your phone to the
LCD display.
This option allows you to view your phone’s:
• Network status including your phone’s IP and MAC address
• Local Area Network (LAN) port
• PC port
• Firmware version
Use the following procedure to view the status of your phone using the IP Phone UI.
Phone Status
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Phone Status.
3. Select the option you want to view:
IP&MAC Address
LAN Port
PC Port
Firmware Info
The option you select displays to the LCD. Use the and keys to scroll the
through the LCD display.
Finding Your Phone’s IP Address
If you want to access your phone’s options using an Internet browser, you need to
enter the IP address of the phone in the browser to open the Aastra Web UI. Use the
following procedure to find your phone’s IP address.
IP Phone UI
1. Press the button on the phone to enter the Option List.
2. Select Phone Status and press the 4 key.
3 Phone Status
=Next
18 Model 53i IP Phone User Guide
=Enter
3. Select "IP&MAC Addresses" and press the 4 key.
1 IP&MAC Addresses
=Next
The IP address of your 53i IP phone displays in the "IP Address" field.
=Enter
IP Address:
10.40.50.112
=Next
=Exit
Phone Status via the Aastra Web UI
After accessing your phone via the Aastra Web UI, the first screen to display is the
phone’s Status Screen.
This screen is view only. It displays the Network Status of your phone which includes
the following:
• LAN Port
•PC Port
• MAC Address
• Hardware Information
• Firmware Information
Model 53i IP Phone User Guide 19
Phone Status
Customizing Your Phone
The following paragraphs describe the options available from either the IP Phone UI,
the Aastra Web UI, or both, and provide procedures applicable to the option.
Ring Tones and Tone Sets
You can configure ring tones and ring tone sets on the IP phone.
Ring Tones
There are several distinct ring tones a user can select from to set on the IP phones.
You can enable/disable these ring tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of
configuration method.
Ring Tones Table
Configuration MethodValid Va luesDefault Value
IP Phone UIGlobal:
Tone 1
Tone 2
Tone 3
Tone 4
Aastra Web UIGlobal:
Customizing Your Phone
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Per-Line:
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Global:
Tone 1
Global:
Tone 1
Per-Line:
Global
20 Model 53i IP Phone User Guide
Ring Tone Sets
In addition to ring tones, you can configure ring tone sets on a global-basis on the IP
phone. Ring tone sets consist of tones customized for a specific country. The ring
tone sets you can configure on the IP phones are:
• US (Default - also used in Canada)
•Mexico
• United Kingdom
•Italy
•Germany
• France
• Europe (generic tones)
•Australia
When you configure the country's tone set, the country-specific tone is heard on the
phone for the following:
dial tone
secondary dial tone
ring tone
busy tone
congestion tones
call waiting tone
ring cadence pattern
You configure global ring tones and tone sets using the Aastra Web UI and the IP
Phone UI.
Configuring Ring Tones and Tone Sets
Customizing Your Phone
IP Phone UI
Use the following procedures to configure ring tones and tone sets on the IP phone.
(global configuration only)
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Ton e s.
4. Select Ring Tone.
5. Select the type of ring tone (Ton e 1 through Ton e 5, or Silent).
6. Select Set and then press .
7. Select Tone Set.
8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.
9. Press4.
The ring tone and tone set you select is immediately applied to the IP phone.
Model 53i IP Phone User Guide 21
Aastra Web UI
1. Click on Basic Settings->Preferences->Ring Tones.
For global configuration:
2. In the "Ring Tones" section, select a country from the "Ton e S e t" field.
Customizing Your Phone
Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and
US. Default is US.
3. Select a value from the "Global Ring Tone" field.
Note: *See the Ring Tones Table on page 20 for valid values.
For per-line configuration:
4. In the "Ring Tone" section, select a line for which you want to set ring tone.
5. Select a value from the "LineN" field
Note: See the Ring Tones Table on page 20 for valid values.
6. Click to save your changes.
22 Model 53i IP Phone User Guide
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