Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2007 Aastra Telecom. www.aastra.com
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a
personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the
Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and
proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of
Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and
information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify,
copy, reproduce, distribute, transcribe, translate or reduce to electronic
medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and
are subject to the terms and conditions of this agreement. All rights
reserved.
Software License Agreement
Customer's use of this software shall be deemed to reflect Customer's
agreement to abide by the terms and conditions contained herein. Removal
or modification of trademarks, copyright notices, logos, etc., or the use of
Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software
and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or
consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.
Appendix A - Time Zone Codes..............................................................A-1
vi
About This Guide
This guide explains how to use your new 53i phone. Not all features listed
are available by default. Contact your system administrator to find out
which features and services are available on your system. Your system
administrator also has the ability to customize some features on this phone.
Documentation
• Aastra 53i IP Installation Guide – installation and set-up instructions,
general features and functions, and basic options list customization. This
guide is included in the box with your phone.
• Aastra SIP 53i IP Phone User Guide – explains the most
commonly used features and functions. This guide can be downloaded
from
www.aastra.com.
• Aastra SIP 53i, 55i, 57i, 57i CT IP Phone Administration Guide –
explains how to set the 53i phone up on the network and contains
advanced configuration instructions for the 53i. This is an administrator
level guide. This guide can be downloaded from www.aastra.com.
Introduction
This 53i IP telephone has all the features of a regular business phone,
allowing you to make and receive calls, transfer, conference and more. The
53i IP telephone provides communications over an IP Network using the
SIP IP telephony protocol.
Phone Features
• 3-line LCD screen
• 6 top keys: programmable hard keys (up to 6 programmable functions)
• 3 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in two-port, 10/100 Ethernet switch - lets you share a connection
with your computer
• Inline power support (based on 802.3af standard) which eliminates
power adapters.
• AC power adapter (included)
•Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
About This Guide
Model 53i IP Phone User Guide 1
Requirements
• SIP-based IP PBX system or network installed and running with a SIP
account created for the 53i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol
(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
• 802.3af Ethernet/Fast Ethernet LAN
• Category 5/5e straight through cabling
• Power over Ethernet (PoE) inline power injector (optional accessory necessary only if your network provides no inline power and if you do
not use the IP Phone’s power adapter).
Introduction
Installation and Setup
If your system administrator has not already setup your 53i phone, please
refer to the Aastra 53i Installation Guide for basic installation and
physical setup of the 53i. For more advanced administration and
configuration information, system administrators should refer to the
The 53i must be set up and configured prior to its first use. This section
describes phone behavior and start up screens you may see when the
phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 53i automatically begins the start up sequence as soon as it is
connected. The phone goes through this process the first time you plug in
your phone and every time you restart your phone.
The phone displays the following startup screens.
Checking for new
rmware......
Initializing
network
Aastra 53i
The 53i phone then checks settings and looks for new configuration and
firmware updates for the phone from a server. If a new update is found, the
phone displays the message “Updating Configuration”. This may take a
few moments while the phone downloads the latest updates.
Updating
conguration
Note: New updates to your phone can be automatically scheduled from the server.
This is set up on the phone system by your system administrator and should
be scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it is checking or
installing firmware and configuration information.
Getting Started
Model 53i IP Phone User Guide 3
When the configuration update is complete, the phone displays the following
screens.
Network
DSP
Getting Started
SIP
Done
Idle Screens
Idle Screen 1
When the phone has successfully updated the configuration and connected
to the network, the phone displays the Idle State screen:
1
John Burns
9054550055
Sat Jun 8 2:55pm
The Idle State screen lists your name (SIP screen name), extension (or
phone number), and day, date, and time. The "1" in the upper corner in
the above example indicates the idle screen for the first line appearance.
You can use the left and right arrow keys to scroll through the idle screens
for all three line appearances. The 53i allows for scrolling up to 3 lines.
This screen is shown whenever your phone is not in use.
4 Model 53i IP Phone User Guide
Idle Screen 2
The second display line displays the following temporary messages if the
event occurs:
• No Service
•DHCP Failed
• Restarting......
• New IP Obtained
• Network Disconnected/Connected
Note: Since the "Network Disconnected/Connected" display on two lines, the date
and time does not show if this event displays.
The second line can also display the following status messages, listed in
order of display priority:
• Call forward status
• DND On (Do Not Disturb)
• Number of missed calls
When more than one status message displays, the
message to indicate you can use the and navigation keys to scroll
through the remaining messages.
1
John Burns
is shown after the
CFWD All
Jun 8 2:55pm
2
Network Connected
Connected State Screens
When the phone has successfully connected to the network, a "happy face"
icon appears to the left of the phone number as show below. This icon in
the following illustration indicates the phone is on-hook.
1
John Burns
9054550055
Sat Jan 1 12:15 p
When the phone is off-hook, the icon displays as follows.
Getting Started
1
John Burns
9054550055
03:00
When a call is on hold, the icon displays on-hook as follows.
Model 53i IP Phone User Guide 5
1
Call held
03:05
For on-hold calls, the timer displays as running and the Line and main
LEDs flash.
When a call is muted, the icon displays as follows.
1
John Burns
9054550055
03:00
For muted calls, the handsfree LED flashes and the Mute key LED is ON.
Getting Started
Note: You can use the left and right arrow keys to display the idle or connected
screens on other lines.
Conference State Screens. . .
When you use the Conference key to initiate a conference call, the
following screen displays.
1-1
1-2
In a conference call, the call timer moves to the left. You use the up and
down arrow keys to scroll to a party on the list. You use the right arrow key
to select the party to drop.
John
Jim
03:05
= Drop
Incomplete Config.
If your phone displays a “No Service” message without any extension or
user name at the end of the start up sequence instead of the Idle State
screen, this means your system administrator has not set up your extension
correctly. Contact your system administrator for assistance.
No Service
When the phone is not properly connected to the network, or the account
has not been configured by the network administrator, the “No Service” or
“Network disconnected” prompt appears on the display and the telephone
status light turns ON. The phone also displays the default time and date of
12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the
phone and to the wall jack. The phone should automatically detect when
the connection is reconnected and will display the “Network Connected”
prompt temporarily.
6 Model 53i IP Phone User Guide
If changes have been made to your phone settings, you may need to restart
your phone. For more information on restarting your phone, see
"Restarting your phone" on page 39.
For more information about connecting your phone, refer to the Aastra 53i Installation Guide under the section "Connecting to the Network and to
Power". Check with your system administrator for assistance.
Model 53i IP Phone User Guide 7
Getting Started
Phone Options via the IP Phone UI
You can access specific options for the 53i IP phone using the phone’s user
interface (UI) via the keypad. Pressing the Option button gives you
a list of configurable options.
These options allow you to customize your phone settings.
1Language
2Time and Date
Getting Started
3Tones
4Clear Msg. Wtg.
5Contrast Level
6Live Dialpad
7Headset Settings
8Call Forward
9Network Settings*
10SIP Settings*
11Phone Status
12User Password
13Phone Lock
1 Time Server
2 Set Time
3 Time Format
4 Set Date
5 Date Format
6 Time Zone
7 Daylight Savings
1 Set Ring Tone
2 Tone Set
1 Audio Mode
2 Headset Mic Vol
1 Cfwd Number
2 Cfwd Mode
3 No. Rings
1 Network Port 1
2 Network Port 2
3 Firmware Version
4 Restart Phone
5 Restore Defaults*
Note: *The "Network Settings" and "SIP Settings" options are administrator level
functions only, and are not accessible by the user. Under the "Phone Status"
option, the "Restore Defaults" selection is also an administrator level function
only. These options should only be set up and changed by your system
administrator.
Using the IP Phone UI
IP Phone UI
1. . Press the Options key on the phone to enter the options list.
8 Model 53i IP Phone User Guide
2. To go to an Option, use and to scroll through the list, or press
the number corresponding to the Option.
3. Press the Show softkey, the button, or press the digit number of the
corresponding option to select an option.
4. Use the softkeys to change a selected option.
5. Press the Set button to save the change.
6. Press the button, the button, or the
to exit without saving changes.
N button at any time
Reference
For more information about customizing your phone using the available
options from the IP Phone UI, see the section "Customizing Your Phone"
in the Aastra 53i Installation Guide.
For more information about administrator options, contact your system
administrator.
Getting Started
Model 53i IP Phone User Guide 9
Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can also customize additional
options on the IP Phone using the Aastra Web UI. In order to access your
phone using the Aastra Web UI, you need to know your phone’s IP
address.
Finding Your Phone’s IP Address
IP Phone UI
1. Press the button on the phone to enter the Option List.
2. Use the key to scroll down the list of options and select "Phone Status". Press the key to display the Phone Status selections.
Getting Started
11 Phone Status
=Next
3. Select "Network Port 1" and press the key.
1 Network Port
=Next
The IP address of your 53i IP phone displays in the "IP Address" field.
=Enter
1
=Enter
IP Address:
10.40.50.112
=Next
4. Press the key to exit the IP Address screen.
5. Press the button to exit the Options list.
=Exit
10 Model 53i IP Phone User Guide
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser and enter the phone’s IP address or host name
into the address field.
If the browser is using HTTP, the following redirect screen displays, followed by the “Security Alert” window. This process redirects HTTP to
use HTTPS for a more secure connection..
2. Click YES to accept the certificate
3. At the prompt, enter your username and password and click .
The Network Status window displays for the IP phone you are access-
ing.
Note: For a user, the default user name is “user” and the password field is left blank.
Model 53i IP Phone User Guide 11
Getting Started
The Network Status window displays for the IP phone you are accessing.
Getting Started
4. You can logout of the Aastra Web UI at any time by clicking Log Off.
The following categories display in the side menu of the Aastra Web UI:
Status, Operation, Basic Settings.
Status
The Status section displays the network status and the MAC address of the
IP phone. It also displays hardware and firmware information about the IP
phone. The information in the Network Status window is read-only.
Operation
The Operation section provides the following options:
- User Password - Allows you to change user password
- Phone Lock - Allows you to assign an emergency dial plan to the
phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
- Programmable Keys - Allows you to configure up to 6 programmable
keys for a specific function (none, line, speeddial, do not disturb
(DND), Busy Lamp Field (BLF), BLF list, flash, Extensible Markup
Language (XML), flash, sprecode, park, pickup, Last Call Return (lcr),
Directory, Callers List, Conference, and Transfer.)
- Directory - Allows you to copy the Callers List and Directory List from
your IP phone to your PC.
- Reset - Allows you to restart the IP phone when required.
Basic Settings
The Basic Settings section provides the following options:
- Preferences - Allows you to enable/disable the following: suppression
of DTMF playback, display of DTMF digits, the playing of call waiting
tone, and stuttered dial tone. This category also allows you to configure
incoming intercom call settings, ring tones (global and per-line basis),
and ring tone sets, time and date settings, and language settings.
- Call Forward - Allows you to set a phone number destination for
where you want calls forwarded. Call forward can be configured using
a specific mode (off, all, busy, no answer, busy no answer) on a global
or per-line basis.
12 Model 53i IP Phone User Guide
User Password
This category allows you to change the user password for your phone.
Changing your password ensures that only you can alter your phone
settings, and helps keep your system secure. You can change your user
password using the IP Phone UI or the Aastra Web UI.
If you change the passwordyou will need to:
using the IP Phone UI,use that new password to log into
using the Aastra Web UI,use that new password when
Note: Valid values when creating or changing a password are 0 to 4294967295 (inte-
gers only; symbols and alpha characters are not allowed). Default password is
an empty string "" (field is blank).
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select User Password and press
3. Enter the current user password and press .
4. Enter the new user password and press.
5. Re-enter the new user password and press .
A message, "Password Changed" displays on the screen.
Aastra Web UI
1. Click on Operation->User Password.
the Aastra Web UI.
changing the user password via
the IP Phone UI.
.
User Password
Model 53i IP Phone User Guide 13
2. In the "Current Password" field, enter the current user password.
Note: By default, the user name is “user” (all lowercase) and the password field is
left blank.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click to save your changes.
User Password
14 Model 53i IP Phone User Guide
Using Your Phone
The following sections describe the various 53i phone key functions, and
how they help you make and manage your calls and caller information.
Key Panel
The following table identifies the keys on the key panel of your 53i IP
phone that you can use for handling calls.
Keys Key Description
Goodbye key - Ends an active call. The Goodbye
key also exits an open list, such as the Options List,
without saving changes.
Options key - Accesses options to customize your
phone. Your System Administrator may have
already customized some of your settings. Check
with your System Administrator before changing
the administrator-only options.
Hold key - Places an active call on hold. To retrieve
a held call, press the call appearance button beside
the light that is flashing.
Redial key - Redials up to 100 previously dialed
numbers. Pressing the Redial key twice
simultaneously redials the last dialed number.
Volume control key - Adjusts the volume for the
handset, headset, ringer, and handsfree speaker.
Model 53i IP Phone User Guide 15
Using Your Phone
Keys Key Description
Line/Call Appearance key - Connects you to a line
or call. The Aastra 53i IP phone supports up to 3
line keys.
Handsfree key - Activates Handsfree for making
and receiving calls without lifting the handset.
When the audio mode option is set, this key is used
to switch between a headset and the handsfree
Using Your Phone
speakerphone.
Mute key - Mutes the microphone so that your
caller cannot hear you (the light indicator flashes
when the microphone is on mute).
Navigation keys - Pressing the UP and DOWN
arrow keys lets you view different status and text
messages on the LCD display (if there is more than
1 line of status/text messages). These buttons also
let you scroll through menu selections, such as the
Options List.
Pressing the LEFT and RIGHT arrow keys lets you
view the different line/call appearances. While in
the Options List, these keys allow you to exit or
enter the current option. When you are editing
entries on the display, pressing the LEFT arrow key
erases the character on the left; pressing the RIGHT
arrow key sets the option.
16 Model 53i IP Phone User Guide
Keys Key Description
• Programmable keys - 6 Top Keys: programmable
hard keys (up to 6 programmable functions).
The following are the default functions for the
programmable keys on the 53i IP phone:
1 - SAVEAllows you to save numbers
and/or names to the
Directory. Using this key,
you enter the number,
name, and line (or speeddial
key) to record in the
Directory List.
2 - DELETE Allows you to delete entries
from the Directory List and
Callers List. (Must enter the
Directory or Callers list and
select an entry, then press
twice to delete entry).
3 - DIRECTORYDisplays up to 200 names
and phone numbers (stored
in alphabetical order)
4 - CALLERS LISTAccesses the last 200 calls
5 - TRANSFERTransfers the active call to
6 - CONFERENCEBegins a conference call
received.
another number
with the active call.
Note: The above programmable keys can be
changed to perform other specific functions. For
more information about programming keys 3, 4,
and 5, see the Aastra Model 53i User Guide.
Model 53i IP Phone User Guide 17
Using Your Phone
Multiple Line and Call Appearances
The 53i has 3 hard line/call appearance buttons each with a corresponding
status light. These line/call appearance buttons and lights can represent
physical lines, calls for your extension or calls from a group that your
extension is part of. By pressing a line/call appearance button, you connect
to the line or a call it represents. The line/call appearance light indicates
the status of that line or call. When the phone is taken off-hook, the phone
automatically selects a line for you.
Line/Call
Appearance
Light Behavior
OffIdle line or no
Light flashes
quickly
Using Your Phone
When you have more than one call, you can use the left and right
navigation buttons (
information. Icons 3 and 4 will appear if there is call information either
left, right or both sides of the current information you are viewing.
The display shows which line the call information is referring to (L1, L2, L3,
etc.), the Caller ID information (name and number, if available), the call
status (Connected, Ring, Hold etc.) and the timer specific to that call.
Light is solidConnected
Light flashes
slowly
3 and 4) to scroll left and right to the different call
Line/Call
Appearance
Status
call activity
Ringing
Hold
18 Model 53i IP Phone User Guide
Programmable Keys
There are 6 programmable keys on the 53i phone located to the left of the
paper label.
Save Key
Delete Key
Directory
Callers List
Transfer
Conference
Programmable
Keys
You can set the programmable keys with any of the functions in the
following table.
Programmable
Key Function
NoneIndicates no setting for programmable key.
LineIndicates softkey is configured for line use.
SpeeddialIndicates programmable key is configured for
Do Not DisturbIndicates programmable key is configured for do
BLFIndicates programmable key is configured for
BLF ListIndicates programmable key is configured for
XML Indicates programmable key is configured to
FlashIndicates programmable key is set to generate a
speeddial use.
not disturb on the phone. This option is "do not
disturb" in the Aastra Web UI).
Busy Lamp Field (BLF) use. User can dial out on a
BLF configured key.
BLF list use. User can dial out on a BLF List
configured key.
accept an XML application for accessing
customized XML services. You can also specify an
XML softkey URL for this option.
flash event when it is pressed on the 53i. The IP
phone generates flash events only when a call is
connected and there is an active RTP stream (for
example, when the call is not on hold).
Description
Programmable Keys
Model 53i IP Phone User Guide 19
Programmable
Key Function
Description
SprecodeIndicates programmable key is configured to
ParkIndicates programmable key is configured to
Pickup Indicates programmable key is configured to
lcr
(Last Call Return)
Directory
(default)
Callers List
(default)
Programmable Keys
Transfer
(default)
Conference
(default)
These keys can also be set up to quickly access features such as Call Return
(*69) or Voicemail.
Note: Quick access features like Call Return and Voicemail must first be configured on
your PBX in order to work on your phone. See your system administrator for
more information.
automatically activate specific services offered by
the server. For example, if the sprecode value of
*82 is configured, then by pressing the Sprecode
softkey, *82 automatically activates a service
provided by the server. Contact your system
administrator for available services.
park incoming calls when pressed.
pick up parked calls when pressed.
Indicates programmable key is configured for
“last call return” when pressed.
Indicates programmable key is configured to
access the Directory List.
Indicates programmable key is configured to
access the Callers List.
Indicates programmable key is configured as a
Transfer key for transferring calls.
Indicates programmable key is configured as a
conference key.
20 Model 53i IP Phone User Guide
Setting a Line Key
You can set a programmable key as an additional line on the 53i. The
programmable key acts as a line that behaves the same as a hard line key.
For more information about the behavior of line keys, see "Multiple Line
and Call Appearances" on page 18.
You can use the Aastra Web UI only to set a programmable key as a line.
Aastra Web UI
Use the following procedure to set a programmable key to function as a
line.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 6".
3. In the "Hard Key" field, select line to apply to the programmable key.
4. In the "Line" field, select a line for which to apply this programmable
hard key. Valid values are 4 through 9.
5. Click to save your changes.
6. Click on Operation->Reset.
7. In the "Restart Phone" field click to restart the IP phone.
Model 53i IP Phone User Guide 21
Programmable Keys
Setting a Speeddial Key
The speeddial function can be set using the IP Phone UI or the Aastra Web
UI.
You can save up to 7 speed dial numbers and names on the 53i. These can
be programmed to dial directly to another person’s line or extension, or set
up to quickly access features such as Caller ID (*69), Voicemail.
Use the following procedures to set speeddial on the 53i IP phone.
Entering a Name/Number for Speeddial Key
IP Phone UI
To enter a number and name in a programmable key:
1. Press the Save key. The screen displays "Save to?"
Save to?
Programmable Keys
2. Select a Programmable Key you want to save to.
3. At the "Enter Number" prompt, use the dial pad key to enter the number.
Enter Number
>
5553491234
4. Press the Save key to save the speeddial configuration.
5. At the "Enter Name" prompt, use the dial pad keys to select the letters.
Continue to press the number key to access the next letter for that key
(i.e. press 2 three times to access C). Press to move to the next space,
or wait a moment and the cursor automatically advances. To insert a
space between letters, press . To backspace and erase a mistake,
press or the Delete key. You can save up to 16 letters and numbers
on each programmable key entry.
Enter Name
>
John Smith
22 Model 53i IP Phone User Guide
6. Press the Save key to finish.
Saved Memory key
5553491234
Aastra Web UI
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 6".
3. In the "Hard Key" field, select speeddial to apply to the programmable
key.
4. In the "Value" field, enter the phone number or extension to apply to
this hard key for speeddialing .
5. In the "Line" field, select a line for which to apply this programmable
hard key. Valid values are 1 through 9.
6. Click to save your changes.
7. Click on Operation->Reset.
8. In the "Restart Phone" field click to restart the IP phone.
Programmable Keys
Model 53i IP Phone User Guide 23
Saving an Entry from the Redial, Callers, or Directory Lists to a
Speeddial key
IP Phone UI
Use the following procedure to save an entry from your Directory List,
Callers List, or Redial List on the IP phone.
Save Key
Directory List Key
Callers List Key
Programmable Keys
Redial List Key
1. Press the Directory List, Callers List, or Redial List key. From the Callers
List or Redial List, scroll through the list to find the name and number
that you wish to save to your speed dial.
2. Press the Save key.
3. Press the selected speed dial. If the name is displayed with the number,
both are saved to the speed dial. If no name is displayed, you can enter
the name using the dial pad.
24 Model 53i IP Phone User Guide
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