Aastra Telecom 480i SIP User Manual

480i SIP IP

PHONE

RELEASE # 1.0

USER GUIDE

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Table of Contents

Introduction..................................1

Phone Features ..........................1

General Requirements................1

Documentation............................1

Installation and Set-up ................1

Getting Started.............................2

When You First Plug in

Your Phone .............................2

Updating Your Phone..................2

Start up Screens .........................2

Network Disconnected................2

Restarting Your Phone................3

Customizing Y our Phone.............4

Setting Your Options...................4

To Access the Aastra

480i Web Client .....................4

To Find Your Phone’s

IP Address.............................4

Using the 480i Phone...................5

Hard keys ...................................5

Multiple Line and Call

Appearances............................5

Softkeys .................................... 6

Idle State.................................... 6

Customized Softkeys.................. 6

Softkeys as Line/Call

Appearances .........................7

Softkeys as Customized

Speed Dials ...........................8

Connected State .........................8

Making Calls.................................9

Dialing a Number Live................ 9

Pre-dialling a Number ................ 9

Using Handsfree

Speakerphone............................ 9

Using a Headset .......................10

Advanced Volume Controls

for the Headset Mic..............10

To Make and Receive Calls

Using a Headset..................10

Redial........................................11

Mute .........................................11

Receiving Calls ........................11

Answering an Incoming Call....11

Handling Calls .......................... 12

Placing a Call on Hold.............. 12

When on Hold......................... 12

Automatic Hold........................ 12

Retrieving a Held Cal.............. 12

Transferring a Call ................... 12

Blind Transfer.......................... 12

Consultative Transfer.............. 12

Conferencing Calls .................. 13

Picking up Calls........................ 14

Ending Calls ............................ 14

Additional Features

Star Codes Services

Troubleshooting........................ 15

Limited Warranty....................... 17

.................................. 14

................. 14

.............................. 14

•

Introduction

This 480i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 480i has all the features of a regular business set and more, allowing you to make and receive calls, transfer, conference and more.

Phone Features

• A 3.5" x 2.25" backlit display.

Introduction

• 6 multi-functional softkeys.

• 4 line/call appearance buttons with corresponding lights.

• Enhanced busy lamp Þelds.

• Up to 5 additional line/call appearances as softkeys.

• Full-duplex speakerphone for handsfree.

• Built-in-two-port, 10/100 Ethernet switch which lets you share a connection with your computer.

• Inline power support, which eliminates power adapters.

General Requirements

• A SIP based IP PBX system or network installed and running with a number created for the new 480i phone.

• Access to a Trivial File Transfer Protocol (TFTP) server.

• 802.3 Ethernet/Fast Ethernet LAN.

• Category 5/5e straight through cabling.

• Power over Ethernet (PoE) power supply (optional accessory – necessary only if no inline power is provided on the network).

About this Guide

This guide explains how to use the basic features of your new 480i phone. Not all features listed are available by default. Contact your system or network administrator to Þnd out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and conÞgurations, administrators should refer to the

Phone Administration Guide

Aastra SIP 480i IP

Documentation

Aastra 480i Installation Guide

– installation and set-up instructions, general features and functions, and basic options list customization. Included with the telephone.

•

Aastra SIP 480i IP Phone User Guide

– explains the most commonly used features and functions for an end user.

• Aastra SIP 480i IP Phone

Administration Guide

explains how to set the 480i phone up on the network and contains advanced conÞguration instructions for the 480i. This guide has instructions that are at a technical level suitable to a system or network administrator.

–

Installation and Set-up

If your system administrator has not already set-up your 480i phone, please refer to the

Installation Guide

installation and physical set-up of the 480i. For more advanced administration and conÞguration information, system and network administrators should refer to the

Aastra SIP 480i IP Phone

Administration Guide.

Aastra 480i

for basic

Model 480i SIP User Guide

Getting Started

When You First Plug in Your Phone

The 480i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the Þrst time you plug in your phone and every time you restart your phone. The Þrst screen the phone displays is the Aastra splash screen.

Updating Your Phone

After displaying the Aastra splash screen, the 480i will check settings and check for new updates on the server for the conÞguration Þles and Þrmware. If a new update is found, the phone will display what kind of update it is installing (either “ “ a few moments while the phone downloads the latest updates. Your system or network administrator will set up new updates on the server.

Important! Do not unplug or remove power to the phone while it is checking or installing Þrmware.

Updating Config

New Firmware

Checking for Firmware Do not unplug phone!

”). This may take

60%

” or

Start up Screens

After the phone displays the Aastra splash screen or after downloading an update (if an update was available), the phone will display the Idle State screen:

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Voice mail DND Call Fwd

Note: The Idle State screen on your

phone may not look exactly as represented here. The softkeys and screen conÞgurations shown are just an example of softkeys that could be set up on your phone by your system administrator.

Sales Dept

Call Home

Network Disconnected

The “ Network disconnected ” prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network. The phone also displays the default time and date of or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and will display the “ prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone.

For more information about connecting your phone, refer to the

Aastra 480i Installation Guide under

the “

and to Power

your system or network administrator for assistance.

12:00am Jan 1st, 2000

Network connected

Connecting to the Network

“ section. Check with

”

Getting Started

Model 480i SIP User Guide 2

Restarting Your Phone

You may want to restart your phone to check for updates for your phone on the server. You may also need to restart your phone if you have been asked to do so by your network or system administrator, or if you are having problems with your phone.

Note: Your phone will be temporarily

out of service during the restart and downloading process.

Important! Do not unplug or remove power to the phone while it is checking or installing

Getting Started

Þrmware.

To restart your phone:

1. Press £ to enter the

Options List.

2. Use

of options to 10.Phone Status and press the you can press to this option.

3. Use

Status list to press the can press 3 this option.

4. Press the Reset softkey to reset

the phone.

5. If you do not wish to reset your

phone, press the

You can also reset your phone from the Aastra 480i Web Client. For more information about the Aastra 480i Web Client, please refer to the section “

Phone

to scroll down the list

Show softkey, or

to jump directly

to scroll down the Phone

3.Reset Phone

Show

softkey, or you

to jump directly to

Cancel

softkey.

Customizing Your

” within this guide.

and

Model 480i SIP User Guide

Customizing Your Phone

Setting Your Options

Pressing the £button gives you a list of conÞguration options. You can also change these options in your phone through the Aastra 480i Web Client. Refer to the Aastra 480i Installation Guide for information on less advanced conÞguration options.

Note: Some options should only be

set up or changed by a network or system administrator. Please contact your system or network administrator before adjusting any administrator level options. For more information on these options, administrators should refer to the Aastra SIP 480i IP Phone Administration Guide.

To Access the Aastra 480i Web Client

Open your web browser (i.e. Internet Explorer or Netscape, etc.) and enter your phone’s IP address into the address Þeld, starting with the web preÞx “http://”, for example: “http://192.168.0.100”.

Options List

7.SetAudio

8.Network

9.SIP Settings

10.Phone Status

Show

3. Use

s to scroll to 1.Network

Status and press the Show softkey, or you can press 1 to jump directly to this option.

Phone Status

1.Network Status

2.Firmware Version

3.Reset Phone

4.Factory Default

Show

4. Press the IP Addr softkey.

Attr.

LinkStat. Negotiat. Speed Duplex

IP Addr MAC Addr

Port0

Link Auto 100M Full

Port1

N/Link Auto 10M Half

Customizing Your Phone

Done

In order to access the Aastra 480i Web Client, you will need to know the IP address of your phone.

To Find Your Phone’s IP Address

1. Press £ to enter

the Options List.

s to scroll down the list

2. Use

of options to 10.Phone Status and press the Show softkey, or you can press 0 to jump directly to this option.

5. You will now see your phone’s IP Address.

IP Address of Phone

192.168.0.100

Done

Model 480i SIP User Guide 4

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