Aastra 480I SIP User Guide
480i SIP IP
PHONE
Release 1.4
41-000098-00-08
User Guide
Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2005 Aastra Telecom. www.aastra.com
All Rights Reserved.
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personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the
Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
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information and shall not export licensed Software to any country except in
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Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify,
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480i IP Phone User Guide iii
Table of Contents
Table of Contents
About this Guide..........................1
Documentation.............................1
Introduction..................................1
Phone Features ..........................1
General Requirements................1
Installation and Setu p............ ......2
Getting Started.............................3
When You First Plug in
Your Phone. ...... ..... ...... ...... ......3
Updating Your Phone..................3
Startup Screens........ ..................3
Network Disconnected................4
Restarting Your Phone................4
Customizing Your Phone ............5
Setting Your Options...................5
Using the 480i Phone...................7
Hard keys.............................. ..... .7
Multiple Line an d C al l
Appearances............................7
Idle State............................... ......8
Softkeys......................................9
Customized Softkeys..................9
Connected State....... ...... ..........14
Making Calls ...............................15
Dialing a Number Live...............15
Pre-dialing a Number................15
Using Handsfree Spea ke rpho ne...
15
Using a Headset.............. ...... ....16
Intercom....................................16
Redial ........................................18
Mute..........................................18
Receiving Calls......... ...... ..........18
Additional Features....................27
Star Codes............. ...................27
Services ....................................27
Callers List .............................. ..28
Missed Calls Indicator...............29
Directory List.... ............ ........... ..30
Voicemail...................................31
Suppressing DTMF Play bac k....33
Ring Tones and Tone Se ts........34
Stuttered Dial Tone...................36
Call Waiting Tone......................36
Language....................................37
Setting Language......................37
T roubleshooting Solutions........38
Limited Warranty........................41
Handling Calls............................19
Placing a Call on Hold...............19
Transferring a Call.....................19
Conferencing Calls....................20
Picking up Calls......... ...... ...... ....21
Ending Calls..............................21
Call Forwarding.........................22
Park Calls/Pick Up Parke d C a lls...
23
v
About this Guide
This guide explains how to use
the basic features of your new 480i
phone. Not all features listed are
available by default. Contact your
system or network administrator to
find out which features and
services are available to you on
your system. Your system
administrator has the ability to
customize some features on this
phone. For information on more
advanced settings and
configurations, administrators
should refer to the Aastra SIP 480i/
480i CT/9112i/9133i IP Phone
Administration Guide.
About this Guide
Documentation
• Aastra 480i Installation Guide
– installation and set-up
instructions, general features
and functions, and basic options
list customization. Included with
the telephone.
• Aastra SIP 480i IP Phone User
Guide – explains the most
commonly used features and
functions for an end user.
• Aastra SIP 480i/480i CT/9112i/
9133i IP Phone Administration
Guide – explains how to set the
480i phone up on the network
and contains advanced configuration instructions for the 480i.
This guide has instructions that
are at a user level.
Introduction
This 480i IP telephone provides
communications over an IP
Network using the SIP IP
telephony protocol. The 480i has all
the features of a regular business
set and more, allowing you to
make and receive calls, transfer,
conference and more.
Phone Features
• A 3.5" x 2.25" backlit display.
• 6 multi-functional softkeys - as
default or customized settings
• 4 line/call appearance buttons
with corresponding lights.
• Up to 5 additional line/call
appearances as softkeys.
• Enhanced busy lamp fields.
• Full-duplex speakerphone for
handsfree.
• Built-in-two-port, 10/100 Ethernet switch which lets you share
a connection with your computer.
• Inline power support, which
eliminates power adapters.
General Requirements
• A SIP-based IP PBX system or
network installed and running
with a number created for the
new 480i IP phone.
• Adherence to SIP standard
RFC 3261.
• Access to a configuration server
where you can store the firmware image and configuration
files.
The configuration server must
be able to accept connections
anonymously (if TFTP is used).
480i IP Phone User Guide 1
• The IP phone must be configured for a specific type of protocol to use. (TFTP is enabled by
default). You can configure the
following protocols on the IP
phone:
- TFTP (Trivial File Transfer
Protocol)
- FTP (File Transfer Protocol)
- HTTP (Hypertext Transfer
Protocol)
• A 802.3 Ethernet/Fast Ethernet
LAN
• Category 5/5e straight through
cabling
• Power over Ethernet (PoE)
power supply (optional accessory – necessary only if no inline
power is provided on the network).
Installation and Setup
If your system administrator has
not already setup your 480i phone,
please refer to the Aastra 480i
Installation Guide for basic
installation and physical setup of
the 480i. For more advanced
administration and configuration
information, system and network
administrators should refer
to the Aastra SIP 480i/480i CT/
9112i/9133i IP Phone
Administration Guide.
Introduction
2 480i IP Phone User Guide
Getting Started
When You First Plug in Your Phone
The 480i automatically begins the
startup sequence as soon as it is
connected. The phone goes
through this process the first time
you plug in your phone and every
time you restart your phone. The
first screen to display is the Aastra
splash screen.
Getting Started
Updating Your Phone
After displaying the Aastra splash
screen, the 480i checks settings and
checks for new configuration and
firmware updates on the
configuration server. If a new
update is found, the phone
displays the update it is installing
(either "Updating Config" or "New
Firmware"). This may take a few
moments while the configuration
server downloads the latest
updates. Your system or network
administrator manages the
updates for the IP phones on the
configuration server.
Important! Do not unplug or
remove power from the phone
while it is checking and installing
firmware.
Startup Screens
After the phone displays the
Aastra splash screen, or after
downloading an update (if an
update was available), the phone
displays the Idle State screen.
Mon Apr 17 11:30pm
Joe Smith
1101
Voice mail
DND
Call Fwd
Note: The Idle State screen on your
phone may not look exactly as
the figure above. The softkeys
and configuration shown are an
example of what could be set up
on your phone by your system
administrator.
Sales Dept
Call Home
More
480i IP Phone User Guide 3
Network Disconnected
The "Network Disconnected"
prompt appears on the display and
the telephone status light turns on
when the phone is not properly
connected to the network. The
phone also displays the default
time and date of 12:00am Jan 1st,
2005 or the equivalent. Check that
the cables are tightly connected to
the phone and to the wall jack. The
phone should automatically detect
when it is reconnected and will
display the "Network Connected"
prompt for a few seconds.
However, if changes have been
made to your phone’s network
settings, you may need to restart
your phone.
For more information about
connecting your phone, see the
Aastra 480i Installation Guide, the
section, "Connecting to the
Network and to Power".
Check with your system or
network administrator for
assistance.
Note: f the phone displays
"No Service" you can still use the
phone but it is not registered
with the Registrar. For more
information about registering
your phone, see your system
administrator.
Restarting Your Phone
You may want to restart your
phone to check for updates from
the configuation server. You may
also need to restart your phone if
you have been asked to do so by
your network or system
administrator, or if you are having
problems with your phone.
Note: Your phone will be temporarily
out of service during the restart
and downloading process.
Important! Do not unplug or
remove power to the phone while
it is checking or installing
firmware.
You can restart your phone using
the IP phone UI or the Aastra Web
UI.:
IP Phone UI
1. Press
% on the phone to
enter the Options List.
2. Select Phone Status.
3. Select Restart Phone.
4. Press Restart to restart the
phone.
Note: To cancel without restarting the
phone, press Cancel.:
Aastra Web UI
1. Click on Operation->Reset.
2. Click
.
3. Click OK at the confirmation
prompt.
Getting Started
4 480i IP Phone User Guide
Customizing Your Phone
Setting Your Options
Pressing the % key gives you a
list of configuration options. You
can also change these options in
your phone through the Aastra
Web UI. Refer to the Aastra
480i Installation Guide for
information on less advanced
configuration options.
Note: Some options should only be
set up or changed by a network
or system administrator. Please
contact your system or network
administrator before adjusting
any administrator level options.
For more information on these
options, administrators should
refer to the Aastra SIP 480i/480i
CT/9112i/9133i IP Phone
Administration Guide.
Aastra Web UI
You can access specific
configuration options on the 480i
Customizing Your Phone
phone using the Aastra Web UI.
In order to access the Aastra Web
UI, you will need to know the IP
address of your phone.
Finding Your Phone’s IP Address
s to scroll to Network
3. Use
Status and press the Show
softkey.
4. Press the IP Addr softkey.
Attr.
LinkStat.
Negotiat.
Speed
Duplex
IP Addr
MAC Addr
Port0
Link
Auto
100M
Full
Port1
N/Link
Auto
10M
Half
Done
5. You will now see your phone’s
IP Address.
IP Address of Phone
192.168.0.100
Done
IP Phone UI
1. Press % to enter the Options
List.
2. Use s to scroll down the list
of options to Phone Status and
press the Show softkey.
480i IP Phone User Guide 5
Accessing the Aastra Web UI
Aastra Web UI
1. Open your web browser and
enter the phone’s IP address or
host name into the address field.
2. At the prompt, enter your
username and password and
click .
Note: For a user, the default user name
is "user" and the password field
is left blank.
The Network Status window
displays for the IP phone you are
accessing.
3. You can logout of the Aastra
Web UI at any time by clicking
LOGOFF.
The following categories display in
the side menu of the Aastra Web
UI: Status, Operation, Basic
Settings.
Status
The Status section displays the
network status and the MAC
address of the IP phone. It also
displays hardware and firmware
information about the IP phone.
The information in the Network
Status window is read-only.
Operation
The Operation section provides the
following options:
- User Password - Allows you to
change user password
- Softkeys and XML - Allows
you to set up to 20 softkeys for
a specific function (none, line,
do not disturb (DND),
speeddial, busy lamp field
(BLF), BLF list, XML, flash,
park, pickup, or empty.
- Directory - Allows you to copy
the Callers List and Directory
List from your IP phone to
your PC.
- Reset - Allows you to restart
the IP phone when required.
Basic Settings
The Basic Settings section provides
the following options:
- Preferences - Allows you to set
park/pickup call settings,
enable/disable call waiting
tone and stuttered dial tone,
suppress DTMF playback, set
incoming intercom call
settings, and set ring tones.
- Call Forward - Allows you to
set a phone number
destination for where you want
calls forwarded. You can
configure call forward on a
global or per-line basis.
Customizing Your Phone
6 480i IP Phone User Guide
Using the 480i Phone
Hard keys
There are Hard keys on your phone,
such as Hold z, Redial
v, Xfer , Icom and
Conf that are configured for the
call handling features. These keys are
static and cannot be reprogrammed
or changed. They are located in
two different areas on the phone.
Note: Your system administrator can
configure outgoing Intercom
calls using the Icom button. The
Redial and Conf keys can also be
set as speeddial keys. Contact
your system administrator for
more information.
Hold/Redial Key Location
Xfer
Conf
L1
L2
L3
Icom
Services
L4
These line/call appearance buttons
and lights can represent physical
lines or calls for your extension.
By pressing a line/call appearance
button, you connect to the line or
a call it represents. The line/call
appearance light indicates the
status of that line or call.
When the phone is taken off-hook,
the phone will automatically select
a line for you.
Using the 480i Phone
Redial
2
ABC
Goodbye
Options
DEF
3
Services
L4
L3
Hold
1
Xfer/Icom/Conf Key Location
Xfer
Conf
L1
L2
Multiple Line and Call Appearances
The 480i has 4 hard line/call
appearance buttons each with a
corresponding status light.
Additional line/call appearances
may also have been set up on your
phone as softkeys. To learn more
about this, please see "Softkeys as
Line/Call Appearances" on
page 10.
Icom
Line/Call
Appearance
Behaviour
Line/Call
Appearance
Status
Off Idle line or no
call activity
Light flashes
Ringing
quickly
Light flashes
Hold
slowly
When you have more than one
call, you can use the left and right
navigation buttons (
3 and 4) to
scroll left and right to the different
call information. Icons 3 and 4
will appear if there is call
information either left, right or
both sides of the current
information you are viewing.
The display will show what line
the call information is referring to
(L1, L2, L3, etc.), the Caller ID
information (name and number,
if available), the call status
(Connected, Ring, Hold etc.) and
the timer specific to that call.
480i IP Phone User Guide 7
Idle State
The Idle State menu appears when
your phone is not in use. Your
system administrator can set these
softkeys using the configuration
files or the administrative options
in the Aastra Web UI. For more
information on idle state softkey
configuration, contact your system
administrator.
The following image is of the Idle
State screen with some example
softkeys:
Tue Jan 01 10:10am
Joe Smith
1
Ext Pickup
CallReturn
CallFwdOn
If more than 6 softkeys have been
set up for you, More and Back
softkeys will be created as
required. Pressing the More softkey
accesses more Idle State softkeys
on the next screen while pressing
the Back softkey accesses the
softkeys on the previous screen.
1201
CallFwdOff
DNDOn
More
For more information on your
system’s star codes, please refer to
the documentation for the system
you are using.
Using the 480i Phone
Tue Jan 01 10:10am
Joe Smith
1
DND Off
CLIDBlock
Back
The envelope icon displays on
the Idle State screen only if
you have new messages waiting.
The number next to the envelope
indicates how many new messages
you have. To access your voicemail
messages, use the star codes for
your system if a voicemail softkey
has not been configured on your
phone.
8 480i IP Phone User Guide
1201
CancelCW
Blacklist
More
Softkeys
Your 480i has 6 softkey access
buttons, 3 on either side of the
phone’s display. The softkey
menus will change depending
on the phone’s state, displaying
relevant softkeys only.
Customized Softkeys
The 480i can have its softkeys
configured for any of the following:
• line/call appearances
• speeddials
Using the 480i Phone
• do not disturb (DND)
• Busy Lamp Field (BLF)
• BLF List
•XML
•Flash
•Park
•Pickup
•Empty
You can set the softkeys on your
phone to function using any of the
features listed above. You can also
set the softkey to display a specific
state on the IP phone UI. You must
use the Aastra Web UI to set the
softkey. This section describes
each of these softkey functions.
480i IP Phone User Guide 9
Softkeys as Line/Call Appearances
You can customize the softkeys on
your 480i phone to function as line/
call appearance softkeys. These
line/call appearance softkeys
function in a similar manner to the
4 line/call appearance hard keys
and lights on your phone. For
details on the line/call appearance
hard keys and lights, please refer
to the section "Multiple Line and
Call Appearances" on page 7 of
this manual.
Lines/call appearance softkeys
appear on the phone’s display as
shown in the following image.
Softkey Line/Call Appearance Lights
Mon Apr 17 11:30pm
Joe Smith
1
Line 5
Line 6
Line 7
Icons next to the softkeys within
the phone’s display indicate the
status for that line or call and have
equivalent status to the line/call
appearance lights of the hard keys
on the phone. The following table
provides a description for each
icon.
1101
Line 8
Line 9
Using the 480i Phone
Activity
Idle
Connected
Ringing
On Hold
Light
Solid
Solid
Flashing
Flashing
Icon Definition
There is no call activity for the line/call appearance
softkey.
A call is connected to your phone on this
line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a solid green light.
A call is ringing at your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a fast flashing green light.
A call is on hold on your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a slow flashing green light.
Depending on how the phone has
been configured, the maximum
number of total line/call
10 480i IP Phone User Guide
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