Aastra 55I User Guide

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55i IP Phone

User Guide Release 2.1

41-001200-00

Rev 01

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Aastra Telecom does not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

While every effort has been made to ensure accuracy, Aastra Telecom is not liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

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Software License Agreement

Vertical Communication, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Vertical Communication by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

Software License Agreement

Vertical Communications will not except any liability for any damages and/or any long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Vertical Communications will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

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Table of Contents

Software License Agreement.................................................................... iii

About this Guide..........................................................................................1

Documentation.............................................................................................1

Introduction .................................................................................................2

Phone Features......................................................................................................... 2

Requirements........................................................................................................... 3

Installation and Setup ..............................................................................................3

Getting Started.............................................................................................4

Plugging in and Starting the Phone ......................................................................... 4

Network Connected/Network Disconnected ........................................................... 8

Idle Screen ............................................................................................................... 9

IP Phone Keys and Key Descriptions* ....................................................13

Key Descriptions ................................................................................................... 13

Methods for Customizing Your Phone ....................................................16

Phone Options via the IP Phone UI .......................................................................16

Phone Options via the Aastra Web UI...................................................................19

Phone Status...............................................................................................23

Phone Status via IP Phone UI................................................................................ 23

Finding Your Phone’s IP Address ......................................................................... 24

Phone Status via the Aastra Web UI...................................................................... 25

Customizing Your Phone ..........................................................................26

Ring Tones and Tone Sets ..................................................................................... 26

Contrast Level ....................................................................................................... 29

Backlight ............................................................................................................... 30

Live Dialpad* ........................................................................................................ 32

Set Audio ............................................................................................................... 33

Time and Date ....................................................................................................... 36

Language ............................................................................................................... 42

User Password ....................................................................................................... 44

Resetting a User Password .................................................................................... 46

Restarting your phone............................................................................................47

Phone Lock............................................................................................................48

Defining an Emergency Dial Plan .........................................................................50

Line Keys, Programmable Keys, and Softkeys.......................................52

Multiple Line and Call Appearances ..................................................................... 52

Softkeys and Programmable Keys......................................................................... 53

State-Based Softkeys (Bottom Keys only) ............................................................ 56

Line Key ................................................................................................................ 60

Speeddial Key........................................................................................................ 63

Table of Contents

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Table of Contents

"Do not Disturb" (DND) Key ................................................................................ 67

Busy Lamp Field (BLF) Key................................................................................. 69

BLF List Key ......................................................................................................... 71

Automatic Call Distribution (ACD) Key (for Sylantro Servers) ........................... 74

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)..................79

XML Key............................................................................................................... 82

Flash Key............................................................................................................... 87

Sprecode Key......................................................................................................... 88

Park/Pickup Keys .................................................................................................. 90

Last Call Return (lcr) Key (Sylantro Servers only) ............................................... 96

Services Key .......................................................................................................... 98

Directory Key ...................................................................................................... 100

Callers List Key ................................................................................................... 102

Intercom Key ....................................................................................................... 104

None Key............................................................................................................. 106

Table of Contents

Empty Key (softkeys only).................................................................................. 107

Phone Lock Key .................................................................................................. 108

Deleting a Key ..................................................................................................... 110

Making Calls............................................................................................ 111

Dialing a Number ................................................................................................ 111

Pre-dialing a Number .......................................................................................... 111

Using Handsfree Speakerphone ....................................................................... 112

Using a Headset.................................................................................................. 113

Using Intercom .................................................................................................... 115

Redial................................................................................................................... 117

Mute..................................................................................................................... 118

Receiving Calls.........................................................................................119

Answering an Incoming Call...............................................................................119

Sending an Incoming Call to Voicemail.............................................................. 120

Handling Calls .........................................................................................121

Placing a Call on Hold ......................................................................................... 121

Transferring Calls ................................................................................................ 123

Conferencing Calls .............................................................................................. 124

Ending Calls ........................................................................................................ 130

Managing Calls........................................................................................131

Directory List....................................................................................................... 131

Callers List........................................................................................................... 141

Call Forwarding................................................................................................... 146

Missed Calls Indicator ......................................................................................... 150

Voicemail ............................................................................................................ 151

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Table of Contents

Additional Features.................................................................................152

Star Codes............................................................................................................ 152

Suppress DTMF Playback................................................................................... 152

Display DTMF Digits.......................................................................................... 154

Enable/Disable Call Waiting ............................................................................... 155

Play Call Waiting Tone ....................................................................................... 157

Stuttered Dial Tone.............................................................................................. 158

XML Beep Support ............................................................................................. 159

Status Scroll Delay .............................................................................................. 160

Incoming Call Interrupts Dialing......................................................................... 161

Goodbye Key Cancels Incoming Calls................................................................ 163

UPnP Mapping Lines (for remote phones).......................................................... 165

Message Waiting Indicator .................................................................................. 167

Incoming Intercom Call Features ........................................................................ 168

Using Redial Key for “Last Number Redial” ......................................................170

Available Features Enabled by Administrators ...................................171

Outgoing Intercom Calls ..................................................................................... 171

Missed Call Summary Subscription .................................................................... 171

Customizable Callers List Key and Services Key ............................................... 172

Autodial (Hotline and Warmline)........................................................................ 172

Centralized Conferencing .................................................................................... 172

Answer and Ignore Softkeys for XML Applications........................................... 173

XML Softkey for Special Characters in XML Applications ............................... 173

“Hold” Feature Enhancement (for Broadsoft Servers)........................................ 173

Model 536M and 560M Expansion Modules ........................................174

Using the Expansion Modules............................................................................. 175

Troubleshooting Solutions ......................................................................178

Limited Warranty ...................................................................................185

Appendix A - Time Zone Codes ............................................................ A-1

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Table of Contents

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About this Guide

This guide explains how to use the basic features of your new 55i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.

Your System Administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 53i, 55i, 55i, and 55i CT IP Phone Administration Guide.

Documentation

•Aastra 55i IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included in the box with your phone.

•Aastra 55i IP Phone User Guide – Describes the most commonly used fea- tures and functions for an end user. This User Guide can be downloaded from www.aastratelecom.com.

• Aastra 51i, 53i, 55i, 57i, and 57i CT IP Phone Administration Guide – Contains advanced Administrator information and procedures for setting up the 55i IP Phone on a network. This Administrator Guide is intended for the System Administrator and can be downloaded from www.aastratelecom.com.

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About this Guide

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Introduction

This 55i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 55i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.

Phone Features

• 8 line graphical LCD screen (144 x 75 pixels) with white backlight

• 12 programmable keys

— 6 Top keys: Programmable hard keys

— 6 Bottom keys: Programmable state-based softkeys

Introduction

• 4 call appearance lines with LEDs

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

Availability of feature dependant on your phone system or service provider

(up to 6 programmable functions)

(up to 20 programmable functions)

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Requirements

The 55i IP Phone requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP account created for the 55i IP phone.

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

• Ethernet/Fast Ethernet LAN (10/100 Mb)

• Category 5/5e straight through cabling

• Power source

For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):

- For power, use the Ethernet cable (supplied) to connect from the phone

directly to the network for power. (No 48v AC power adapter required.)

For Ethernet networks that DO NOT supply power to the phone:

- For power, use the 48V AC Power Adapter (included) to connect from the

DC power port on the phone to a power source.

- (optional) - For power, use a Power over Ethernet (PoE) power injector or a

PoE switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information.

Installation and Setup

If your System Administrator has not already setup your 55i phone, please refer to the Aastra 55i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 53i, 55i, 57i, 57i CT IP Phone

Administrators Guide.

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Introduction

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Getting Started

The 55i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

Getting Started

Plugging in and Starting the Phone

The 55i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.

The phone displays the following startup screens.

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Checking for

Firmware.....

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DHCP: waiting for IP...

The 55i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.

Updating

configuration.....

Note: New updates to your phone can be automatically scheduled from the

server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

Checking for firmware... Do not unplug the phone!

Getting Started

Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.

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If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

Downloading Language Packs

When the configuration update is complete, the phone displays the following screens and then displays the Idle screen..

Getting Started

Network

SIP

DSP

Done

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John Smith

Sat Jan 1 12:18am

Idle Screen

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Getting Started

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Network Connected/Network Disconnected

If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen..

Network Connected

Sat Jan 1 12:18am

Getting Started

If your phone did not successfully connect to the network, the "Network

John Smith

Disconnected" prompt appears on the display and the telephone status light turns on.

Network Disconnected

Sat Jan 1 12:18am

John Smith

Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and displays the "Network Connected" prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone.

For more information about connecting your phone, see the Aastra 55i IP Phone Installation Guide, the section "Connecting to the Network and to Power".

Check with your system or network administrator for assistance.

Note: f the phone displays "No Service" you can still use the phone but it is not

registered with the Registrar. For more information about registering your phone, see your System Administrator.

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Idle Screen

When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use.

Note: Your System Administrator sets up your SIP screen name, line number,

and any other administrative features required. If your name does not display on the screen, contact your System Administrator.

The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above screen, the "L1" indicates John Smith is configured on Line 1.

By default, the top programmable keys 1 through 4 are configured for Services, Directory, Callers List, and Intercom, respectively. You can configure the 6 top programmable keys with up to 6 functions, and the 6 bottom softkeys with up to 20 functions as required.

Services

Idle Screen With Softkeys/Programmable Keys Configured

If you or your administrator have configured softkey functions on your phone, the labels for those functions display on the screen. Programmable key functions (top

Getting Started

keys) do not display on the LCD. For example, in the following illustration, "Home" and "Office" were configured as speeddial keys on the bottom set of softkeys and

"Do Not Disturb" (DND) was configured on the top set of programmable keys.

Note: The top programmable key descriptions do not display on the LCD. You

can write the function assigned to the programmable key using the label provided for the phone.

Softkeys Configured

Services Dir Callers

Sat Jan 1 12:18am

Home LCR Office

Icom DND

John Smith

Idle Screen

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DND

Home LCR Office

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Idle Screen with Voicemail Messages

The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have.

Sat Jan 1 12:18am

John Smith

Voicemail Icon

Idle Screen

To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system’s star codes, please refer to the documentation for the voicemail system you are using.

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Getting Started

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Screen Display After Picking Up the Handset

When you pickup the handset, the screen displays as follows:

John Smith

Dial Conf Xfer

This screen displays the following keys located on the bottom left of the screen:

Getting Started

•Dial

• Conf (Conference)

• Xfer (Transfer)

These keys are static and cannot be changed.

A More softkey also displays at the bottom right of the screen if you have configured softkeys.

For example, in the illustration below, the 55i has several bottom softkeys configured on the idle screen. A "More" key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, a "More" displays for you to view additional softkeys. You can press the More softkey to toggle between the first and second screens to display all configured softkeys.

Sat Jan 1 12:18am

John Smith

Home LCR

Office

John

Matt

Idle Screen

Note: The bottom set of 6 softkeys map to the current state-based configurable

softkeys.

Dial Conf Xfer More

After Handset Pickup

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Home LCR

Office

John

Matt

After Pressing "More"

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IP Phone Keys and Key Descriptions*

The following sections describe the various 55i phone key functions, and how they help you make and manage your calls and caller information.

Key Descriptions

The following table identifies the keys on the key panel of your 55i IP phone that you can use for handling calls.

Keys Key Description

Goodbye key - Ends an active call. The Goodbye key also

exits an open list, such as the Options List, without saving changes.

IP Phone Keys and Key Descriptions*

Options key - Accesses options to customize your phone.

Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.

Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.

Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker.

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Keys Key Description

Line/Call Appearance key - Connects you to a line or call.

The Aastra 55i IP phone supports up to 4 line keys.

Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option.

IP Phone Keys and Key Descriptions*

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Keys Key Description

Programmable keys - 6 Top keys: programmable hard

keys (up to 6 programmable functions)

By default, keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.

The following are the default functions for the programmable keys on the 55i IP phone:

1 - Services Accesses enhanced features and

2 - Dir Accesses the Directory List which

3 - Callers Accesses the Callers List which lists the

4 - Icom Automatically connects with a remote

5 - None No assigned function 6 - None No assigned function

The following softkeys display when you pick up the handset:

Dial - After entering a phone number from the keypad, you can press the Dial softkey to immediately dial the number.

IP Phone Keys and Key Descriptions*

services such as XML applications and voicemail, provided by third parties.

displays up to 200 names and phone numbers (stored in alphabetical order)

last 200 calls received.

extension for outgoing calls, and answers incoming intercom calls.

Conf - Begins a conference with the active call. Xfer - Transfers the active call to another number.

Note: For more information about programming the

programmable keys to perform specific functions, see the

"Softkeys and Programmable Keys" on page 53.

Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20 programmable functions).

Note: For more information about programming the softkeys to perform specific functions, see the "Softkeys

and Programmable Keys" on page 53.

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Methods for Customizing Your Phone

There are two ways to customize specific options on your phone:

• Using the Options key on the IP Phone

• Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

You can customize your phone by pressing the Options key and accessing

the IP Phone UI.

These options allow you to customize the following phone settings.

Option

Number Option

1 Call Forward

2 Preferences

3 Phone Status

Methods for Customizing Your Phone

4 User Password

5 Administrator Menu

6 Restart Phone

7 Phone Lock

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

1. Tones

Ring Tone Tone Set

2. Contrast Level

3. Live Dialpad

4. Set Audio

Audio Mode Headset Mic Vol

5. Time and Date Time Zone Daylight Savings Time Format Date Format Time Server

Time Server 1 Time Server 2

Time Server 3 Set Time Set Date

6. Language

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

(Password Protected)

Note: *The "Administrator Menu" options are administrator level functions

only, and are not accessible by the user. These options should only be set up and changed by your system administrator.

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Simplified Options Menu

Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the

simplified options menu is applied.

Option

Number Option

1 Call Forward

2 Preferences

3 Phone Status

4 Phone Lock

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

1. Tones

Ring Tone Tone Set

2. Contrast Level

3. Live Dialpad

4. Set Audio

Audio Mode Headset Mic Vol

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

Methods for Customizing Your Phone

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Using the IP Phone UI

IP Phone UI

1. Press the Options key on the phone to enter the Options List.

2. To go to an Option, use and to scroll through the list, or press the num- ber corresponding to the Option.

3. Press the Show softkey, the button, or press the digit number of the corre-

sponding option to select an option.

4. Use the softkeys that display for each option to change a selected option.

5. Press the Done button to save the change.

6. Press the button, the button, or the button at any time to exit

without saving changes.

References

For more information about customizing your phone using the available options from the IP Phone UI, see the section "Customizing Your Phone" on page 26.

For more information about administrator options, contact your System Administrator.

Methods for Customizing Your Phone

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Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see "Finding Your Phone’s IP Address" on page 24.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>. The following logon screen displays.

Methods for Customizing Your Phone

2. At the prompt, enter your username and password and click .

The Network Status window displays for the IP phone you are accessing.

Note: For a user, the default user name is “user” and the password field is left

blank..

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3. You can logout of the Aastra Web UI at any time by clicking Log Off.

Methods for Customizing Your Phone

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The following categories display in the side menu of the Aastra Web UI: Statu s,

Operation, Basic Settings.

Headings Descriptions

Status The Status section displays the network status and the MAC address

Operation User Password - Allows you to change user password.

of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password.

Softkeys and XML - Allows you to configure up to 6 bottom softkeys with functions identified in the list below.

Programmable Keys - Allows you to configure up to 6 top programmable keys with functions identified in the list below.

Available Functions for Softkeys and Programmable Keys

• none • sprecode

•line •park

• speeddial • pickup

• do not disturb (DND) • Last Call Return (lcr)

• Busy Lamp Field (BLF) • Directory

• BLF List • Callers List

• Auto Call Distribution (ACD)

• Directed Call Pickup • Services

• Extensible Markup Language (XML)

• flash • Empty (not available for

• Intercom

• Phone Lock

Programmable Keys)

Methods for Customizing Your Phone

Expansion Modules - Allows you to configure an additional 36

softkeys with a 536M Expansion Module, or an additional 60 softkeys with a 560M Expansion Module if an it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached.

Note: Not all functions in the table above apply to the Expansion Modules.

Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

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Headings Descriptions

Basic Settings

Preferences - Allows you to enable/disable the following:

• Static park call

• Static Pickup call

• Suppress DTMF Playback

• Display DTMF Digits

• Call Waiting

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay

• Incoming Call Interrupts Dialing

• Goodbye Key Cancels Incoming Call

• UPnP Mapping Lines

• Message Waiting Indicator Line This category also allows you to configure:

• incoming Intercom call settings

• ring tones (global and per-line basis)

• ring tone sets

• time and date settings

• language settings.

Call Forward - Allows you to set a phone number destination for where you want calls forwarded. Call forward can be configured using a specific mode (off, all, busy, no answer, busy no answer) on a global or per-line basis.

Methods for Customizing Your Phone

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Phone Status

You can view the status of your phone using the IP Phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

This option allows you to view your phone’s:

• Network status including your phone’s IP and MAC address

• Local Area Network (LAN) port

• PC port

• Firmware version

Use the following procedure to view the status of your phone using the IP Phone UI.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

IP&MAC Address LAN Port PC Port Firmware Info

The option you select displays to the LCD. Use the and keys to scroll the through the LCD display.

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Phone Status

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Finding Your Phone’s IP Address

If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the

following procedure to find your phone’s IP address.

IP Phone UI

1. Press to enter the Options List.

2. Use s to scroll down the list of options to Phone Status and press Select.

Phone Status

3. Use s to scroll to IP&MAC Addresses and press Select.

The following screen displays that specifies the IP Address and MAC Address of your phone. Use the IP Address to enter into your browser window to access the phone via the Aastra Web UI. For more information about using the Aastra Web UI, see "Phone Options via the Aastra Web UI" on page 19.

Options List

1. Call Forward

2. Preferences

3. Phone Status

4. User Password

- Select

Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

- Select

IP&MAC Addresses

IP Address:

192.168.0.100 MAC Address: 00-44-7D-18-03-26

Done -

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Done -

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Phone Status via the Aastra Web UI

After accessing your phone via the Aastra Web UI, the first screen to display is the phone’s Status Screen.

This screen is view only. It displays the Network Status of your phone which includes the following:

• LAN Port

•PC Port

• MAC Address

• Hardware Information

• Firmware Information

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Phone Status

Page 34

Customizing Your Phone

The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration method.

Ring Tones Table

Configuration Method Vali d Values Default Value

IP Phone UI Global:

Tone 1 Tone 2 Tone 3 Tone 4

Customizing Your Phone

Aastra Web UI Global:

Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Per-Line: Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Global: Tone 1

Per-Line: Global

26 Model 55i IP Phone User Guide

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Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are:

• US (Default - also used in Canada)

•Mexico

• United Kingdom

• Italy

•Germany

• France

• Europe (generic tones)

•Australia

When you configure the country's tone set, the country-specific tone is heard on the phone for the following:

dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.

Customizing Your Phone

Configuring Ring Tones and Tone Sets

IP Phone UI

Use the following procedures to configure ring tones and tone sets on the IP phone.

(global configuration only)

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select To ne s .

4. Select Ring Tone.

5. Select the type of ring tone (Tone 1 through To n e 5, or Silent).

6. Press Done.

7. Select Tone Set.

8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.

9. Press Done.

The ring tone and tone set you select is immediately applied to the IP phone.

Model 55i IP Phone User Guide 27

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Aastra Web UI

1. Click on Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "Ton e S et" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and

Customizing Your Phone

US. Default is US.

3. Select a value from the "Global Ring Tone" field

Note: See the Ring Tones Table on page 26 for valid values.

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring tone.

5. Select a value from the "LineN" field

Note: See the Ring Tones Table on page 26 for valid values.

6. Click to save your settings.

28 Model 55i IP Phone User Guide

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Contrast Level

The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level.

You can set the contrast level using the IP Phone UI only.

Setting Contrast Level

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Display.

4. Select Contrast Level.

Display

1. Contrast Level

2. Backlight

- Select

5. Use the 3 and 4

trast lighting on the LCD.

6. Press Done to save your selection.

nagivation buttons to increase or decrease the intensity of con-

Contrast Level

Contrast Level:

Customizing Your Phone

Done -

Cancel -

Done -

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Backlight

The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following:

• Always ON (Default)

•Always OFF

• Automatically turn ON the backlight when the phone is in use, and then automatically turn OFF the backlight when the phone is idle after a specified length of time.

Auto backlighting sets the phone to turn off the backlighting after a period of inactivity; the idle period is user definable under the Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press

or state change on the phone.

Setting the Backlight

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Display.

4. Select Backlight.

Customizing Your Phone

Display

1. Contrast Level

2. Backlight

- Select

5. Use the and navigation phone. Default is "ON". Available options are:

•Off

• On (Default)

• Auto

30 Model 55i IP Phone User Guide

buttons to select the Backlight status for your

Done -

Page 39

6. If you selected "On" or "Off", press Done to save your setting.

Backlight

O

Auto

Cancel -

Done -

7. If you selected "Auto", press the Advanced softkey.

Backlight

O

Auto

Advanced -

Cancel -

Done -

8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Default is 10 seconds. When this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required.

Customizing Your Phone

Backlight On Time

- Backspace

- Clear

9. Press Done to save your setting.

10 seconds

Cancel -

Done -

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Live Dialpad*

The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 55i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing

the initiates a call to that number.

*Availability of feature dependant on your phone system or service provider.

You can enable/disable the live dialpad using the IP Phone UI only.

Enabling/Disabling Live Dialpad

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Live Dialpad.

Live Dialpad

Customizing Your Phone

- Change

4. Use the Change softkey to turn the live dialpad ON or OFF.

5. Press Done to save your setting.

Live Dialpad is OFF

Cancel -

Done -

32 Model 55i IP Phone User Guide

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Set Audio

The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone.

You can set Audio on your IP phone using the IP Phone UI only.

Audio Mode

The 55i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio

mode options you can set:

Audio Mode Option Description

Speaker This is the default setting. Calls can be made or received

using the handset or handsfree speakerphone. In handset audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.

Headset Choose this setting if you want to make or receive all calls

using a handset or headset. Calls can be switched from the handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the handset.

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first

when the button is pressed. By pressing the button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.

Headset/Speaker Incoming calls are sent to the headset first when the

button is pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.

Customizing Your Phone

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Headset Mic Volume

The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.

Setting Audio Mode and Headset Mic Volume

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Set Audio.

4. Select Audio Mode.

Set Audio

1. Audio Mode

2. Headset Mic Volume

- Select

Customizing Your Phone

5. Select the audio mode you want to use on your phone. Default is Speaker. Valid values are:

Speaker (Default) Headset Speaker/Headset Headset/Speaker

Audio Mode

Speaker Headset Speaker/Headset Headset/Speaker

6. Press Done to save your setting.

Done -

Cancel -

Done -

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7. Select Headset Mic Volume.

Set Audio

1. Audio Mode

2. Headset Mic Volume

- Select

Done -

8. Select the Low, Medium, or High volume level. Default is Medium.

Headset Mic Volume

Low Medium High

Cancel -

Done -

9. Press Done to save your selection.

Customizing Your Phone

Model 55i IP Phone User Guide 35

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Time and Date

On the IP phones, you can configure the following:

• Time and date

• Time and date format

• Time zone

• Daylight savings time

• Time Servers (Administrator use only;password protected)

Note: You can set the above features using the IP Phone UI. However, only the

Time and Date Formats can be set using the Aastra Web UI. The "Time Server" configuration is for Administrator use only and is password protected. Contact your System Administrator for more information.

Configuring Time and Date

Use the following procedures to configure the time and date settings on the IP phone.

IP Phone UI

Set Time and Time Format

Note: The time and time format you configure display on the phone’s idle

screen.

Customizing Your Phone

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

36 Model 55i IP Phone User Guide

Done -

Page 45

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the "Backspace" sofkey to move back a space and delete a character. Use the "AM/ PM" softkey to specify either AM or PM for the time setting.

Set Time

Enter Time: 01:13am

- Backspace

- AM/PM

6. Press Done to save the setting.

7. Select Time Format.

8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h.

Time Format

Time Format: 12h

- Change

9. Press Done to save the Time Format you selected.

Cancel -

Done -

Cancel -

Done -

Set Date and Date Format

Note: The date and date format you configure display on the phone’s idle

screen.

1. Select Preferences.

2. Select Time and Date.

3. Select Set Date.

Customizing Your Phone

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

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4. Using the keys on the keypad, enter a date to set on the IP phone. Use the "Backspace" sofkey to move back a space and delete a character.

Set Date

Enter Date (y-m-d): 2000-01-02

- Backspace

5. Press Done to save the setting.

6. Select Date Format.

7. Select a date format from the list of options. Default is Sun Jan 2. Valid values

are:

• Sun Jan 2 (Default)

• 2-Jan-00

• 2000 01 02

• 02/01/2000

• 02/01/00

• 02-01-00

Customizing Your Phone

• 01/.02/00

•Jan 2

• 2 Jan 2000

• Sun 2 Jan

•2 Jan

• 02.01.2000

Date Format

Sun Jan 2 2-Jan-00 2000-01-02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan

02.01.2000

Cancel -

Done -

Cancel -

Done -

8. Press Done to save the Date Format.

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Set Time Zone

1. Select Preferences.

2. Select Time and Date.

3. Select Time Zone.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

A list of Time Zones display for different areas of the world.

4. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern.

Note: For a list of the Time Zones values available on the IP Phone, see

“Appendix A - Time Zone Codes.”.

Time Zone US-Aleutain US-Central US-Eastern US-Hawaii

Customizing Your Phone

United States

5. Press Done to save the Time Zone setting.

Cancel -

Done -

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Daylight Savings Time

1. Select Preferences.

2. Select Daylight Savings.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

3. Select a Daylight Savings time from the list of options. Default is Automatic. Valid values are:

•OFF

• 30 min summertime

• 1h summertime

• Automatic (Default)

Daylight Savings

Customizing Your Phone

4. Press Done to save the Daylight Savings value you selected.

O 30 min summertime 1h summertime Automatic

Cancel -

Done -

40 Model 55i IP Phone User Guide

Page 49

Aastra Web UI

1. Click on Basic Settings->Preferences->Time and Date Setting.

2. In the “Time Format” field, select the time format you want to use on your

phone. Valid values are:

12h (12 hour format) (default) 24h (24 hour format)

Note: The time and time format you configure display on the phone’s idle

screen.

3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

•DD/MM/YY

• DD-MM-YY

• MM/DD/YY

•MMM DD

• DD MMM YYYY

• WWW DD MMM

•DD MMM

• DD.MM.YYYY

Note: The date and date format you configure display on the phone’s idle

screen.

Customizing Your Phone

4. Click to save your settings.

Model 55i IP Phone User Guide 41

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Language

The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:

• English (default)

• French

• Spanish

•German

• Italian

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra

Web UI.

Note: All languages may not be available for selection. The available lan-

guages are dependant on the language packs currently loaded to the IP phone.

Customizing Your Phone

Use the following procedure to specify which language to use for the IP Phone UI.

1. Press on the phone to enter the Options List.

2. Select Language and press Select.

3. Select English (English), Francais (French), Espanol (Spanish), Deutsch (Ger-

4. Press Done to set the language on the phone.

IP Phone UI

man), or Italiano (Italian). Default is English.

Note: All languages may not be available for selection. The available lan-

guages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator.

The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you selected.

42 Model 55i IP Phone User Guide

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Aastra Web UI

Note: You must have the language pack(s) already loaded to your phone in

order to use them. For more information about loading language packs, see your System Administrator.

1. Click on Basic Settings->Preferences->Language Settings.

2. In the “Webpage Language” field, select a language to apply to the Aastra Web

UI. The IP phone supports the following languages: English (default) French Spanish German

Italian

Note: All languages may not be available for selection. The available lan-

guages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed.

3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.

Customizing Your Phone

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User Password

This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the

Aastra Web UI.

If you change the password Then you need to:

using the IP Phone UI, use that new password to log into the

Aastra Web UI.

using the Aastra Web UI, use that new password when changing

the user password via the IP Phone UI.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).

Setting a User Password

IP Phone UI

Customizing Your Phone

1. Press on the phone to enter the Options List.

2. Select User Password and press Select.

3. At the "Current Password:" prompt, enter the current user password and press

4. At the "New Password:" prompt, enter the new user password and press Enter.

5. At the "Re-enter Password:" promot, re-enter the new user password and press

Note: If required, use the following keys while entering a password:

- Backspace softkey moves cursor back a space and deletes characters

- Clear softkey clears entire field of all characters

- Quit softkey cancels the password changing process without saving.

Enter..

Enter.

A message, "Password Changed" displays on the screen.

44 Model 55i IP Phone User Guide

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Aastra Web UI

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password

field is left blank.

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

Customizing Your Phone

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Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password).

You can reset a user password using the Aastra Web UI only.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).

Reset a User Password

Use the following procedure to reset a user password.

Aastra Web UI

1. Click on Operation->Phone Lock.

Customizing Your Phone

2. In the "Reset User Password" field, click .

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password" field, enter a new password.

5. In the "Password Confirm" field, re-enter your new user password.

6. Click to save your settings.

46 Model 55i IP Phone User Guide

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Restarting your phone

You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected

behavior.

IP Phone UI

1. Press the button on the phone to enter the Options List.

2. Select Restart Phone.

3. When the prompt, "Are you sure you wish to restart the phone?" appears, press the Restart softkey. If you do not wish to restart your phone, press Cancel.

Note: Your phone is out of service temporarily during the restart and down-

loading process.

Aastra Web UI

1. Click on Operation->Reset.

2. Click

3. Click OK at the confirmation prompt.

Customizing Your Phone

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Phone Lock

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following:

• At the path Options->Phone Lock on the IP Phone UI.

• At the path Operations->Phone Lock on the Aastra Web UI.

• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 108.

In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following:

• Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emergency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or

configured.

Customizing Your Phone

IP Phone UI

Lock the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock and press Select.

3. At the "Lock the phone?" prompt, press Lock.

The message "Phone is locked" displays.

Unlock the Phone

1. Press on the phone to enter the Options List.

2. At the prompt, "To unlock the phone", enter your user password and press Enter..

The phone unlocks.

48 Model 55i IP Phone User Guide

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Aastra Web UI

1. Click on Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click .

The phone locks dynamically and displays the following message: "Phone is locked".

Unlock the Phone

3. Click on Operation->Phone Lock.

4. In the "Unlock the Phone?" field, click .

The phone unlocks dynamically and displays the following message: "Phone is unlocked".

Customizing Your Phone

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Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the dial pad when required and the phone automatically dials to those

emergency services.

Note: Contact your local phone service provider for available emergency num-

bers in your area.

The following table describes the default emergency numbers on the IP phones.

Emergency Number Description

911 A United States emergency number

999 A United Kingdom emergency number

Customizing Your Phone

112 An international emergency telephone number for GSM mobile

phone networks.

In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

110 A police and/or fire emergency number in Asia, Europe, Middle

East, and South America.

You can set the emergency dial plan using the Aastra Web UI.

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Define an Emergency Dial Plan

Use the following procedure to specify the numbers to use on your phone for dialing

emergency services in your area.

Aastra Web UI

1. Click on Operation->Phone Lock.

2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local

area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example:

911|110

Default for this field is 911|999|112|110.

3. Click to save the emergency dial plan to your phone.

Reference

For more advanced options you can set on your phone, see "Additional Features" on

page 152.

Customizing Your Phone

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Line Keys, Programmable Keys, and Softkeys

This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, and the customizable programmable keys and softkeys located at the top of the phone.

Programmable Keys

Softkeys

Multiple Line/ Call Appearance Keys

Multiple Line and Call Appearances

The 55i has 4 hard line/call appearance buttons each with a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/ call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-

hook, the phone automatically selects a line for you.

Line/Call Appearance Light Behavior

Off Idle line or no call

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation buttons

3 and 4) to scroll left and right to the different call information. Icons 3 and 4

( appear if there is call information either left, right or both sides of the current information you are viewing.

Line Keys, Programmable Keys, and Softkeys

The display shows which line the call information is referring to (L1, L2, L3, L4, etc.), the Caller ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.

52 Model 55i IP Phone User Guide

Line/Call Appearance Status

activity

Page 61

Softkeys and Programmable Keys

Your 55i has 6 multi-functional top programmable keys and 6 multi-functional bottom softkeys:

• 6 Top Keys: programmable hard keys (up to 6 programmable functions; the following illustration shows the default functions))

• 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions).

Line Keys, Programmable Keys, and Softkeys

Services

State-Based Softkeys (Bottom Keys only)

On the 55i bottom softkeys, you can configure a specific state to display when a softkey is being used.

Softkeys

(state-based)

The following table describes the states available to configure for the softkeys.

State Description

idle The phone is not being used.

connected The current line is in an active call (or the call is on hold).

incoming The phone is ringing.

outgoing The user is dialing a number, or the far-end is ringing.

busy The current line is busy because the line is in use or the line is set as

“Do Not Disturb”.

The following table identifies the applicable default states for each softkey type on

the IP phone.

Softkey Type Default States

None All states disabled.

Line idle, connected, incoming, outgoing, busy

Speeddial idle, connected, incoming, outgoing, busy

DND idle, connected, incoming, outgoing, busy

BLF idle, connected, incoming, outgoing, busy

BLF List idle, connected, incoming, outgoing, busy

Auto Call Distribution (ACD)

Directed Call Pickup (DCP)

Line Keys, Programmable Keys, and Softkeys

Group Call Pickup (GCP)

XML idle, connected, incoming, outgoing, busy

idle

idle, connected, incoming, outgoing, busy

56 Model 55i IP Phone User Guide

Page 65

Softkey Type Default States

Flash All states disabled.

Sprecode connected

Park connected

Pickup idle, outgoing

Last Call Return idle, connected, incoming, outgoing, busy

Services idle, connected, incoming, outgoing, busy

Directory idle, connected, incoming, outgoing, busy

Callers List idle, connected, incoming, outgoing, busy

Intercom idle, connected, incoming, outgoing, busy

Phone Lock All states disabled.

In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for that state.

Line Keys, Programmable Keys, and Softkeys

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Key Display Behavior

On the 55i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.

For example, if softkeys 1 through 20 are set to "None", and you set softkey 12 as the following:

Typ e: speeddial Label: LAB Va lu e: 3456

after saving the settings, the "LAB" label actually appears in position 1 of the LCD . A softkey function of "none" does not display on the idle screen at all.

The following illustrations show the configuration of Key 12 and how that key displays on the phone.

Key 12 configured as a speeddial

Line Keys, Programmable Keys, and Softkeys

58 Model 55i IP Phone User Guide

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Line Keys, Programmable Keys, and Softkeys

Key 12 displays in softkey position 1 on the phone

Sat Jan 1 12:18am

- LAB

John Smith

Model 55i IP Phone User Guide 59

Page 68

Line Key

You can set a programmable key or softkey to act as a line/call appearance key on the 55i. The This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see "Multiple Line

and Call Appearances" on page 52.

If you configure line keys for the bottom softkeys, the status of the lines/call appearance keys appear on the phone’s display as shown in the following image.

Sat Jan 1 12:18am

L5 L6 L7

John Smith

L8 L9

Icons next to the softkeys on the phone’s display indicate the status for that line or call. The following table provides a description for each icon.

Softkey Line/Call Appearance Lights

Icon Definition

Activity

Idle

Light

Solid

There is no call activity for the line/call appearance softkey.

A call is connected to your phone on this line/call appearance softkey.

Connected

Solid

The equivalent on a line/call appearance hard key is a solid green light.

A call is ringing at your phone on this line/call

Ringing

Flashing

appearance softkey.

The equivalent on a line/call appearance hard key is a fast flashing green light.

A call is on hold on your phone on this line/call

On Hold

Flashing

appearance softkey.

The equivalent on a line/call appearance hard key is a slow flashing green light.

Depending on how the phone has been configured, the maximum number of total line/call appearances that can be configured is 9 (4 line/call appearance hard keys plus 5 softkeys or programmable keys). If all line/call appearances have been set up

Line Keys, Programmable Keys, and Softkeys

between two different numbers, a total of 8 lines can be configured.

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This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.

In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys appear in the top left position

and all line/call appearance softkeys appear in the remaining positions.

Note: In some situations, such as during a conference call, the line/call appear-

ance softkeys may overwrite some of the context dependent softkeys. In this case, instead of the Previous and Next softkeys, up or down icons,

appear on the display. By using the navigation

keys, you can access the same functionality as the Previous and Next softkeys.

You use the Aastra Web UI to set a programmable key or softkey as a line.

Line Keys, Programmable Keys, and Softkeys

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Setting a Line Key

You can set a key as an additional line on the 55i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see

"Multiple Line and Call Appearances" on page 52.

You use the Aastra Web UI to set a key as a line.

Aastra Web UI

Use the following procedure to set a key to function as a line. The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select Line to apply to the key.

4. In the "Label" field, enter a label to apply to this key.

5. In the "Line" field, select a line to apply to this key.

Valid values are 5 through 9.

Line Keys, Programmable Keys, and Softkeys

6. If configuring a softkey, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

7. Click to save your changes.

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Speeddial Key

The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the 55i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.

The speeddial function can be set using the IP Phone UI or the Aastra Web UI.

Note: You can use a speeddial key while on an active call by placing the active

call on hold first, and then pressing the speeddial key.

Speeddial Prefix

The speeddial feature also allows you to specify a preset string of numbers followed by a “+” that the phone dials automatically after pressing the speeddial key. You can use this feature for numbers that contain long prefixes.

For example, if you had the following speeddial configuration in the Aastra Web UI:

Key 1

Type=speeddial Label=Europe Office Value=1234567+ Line=2

then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.

You can save up to 30 speeddial numbers on the 55i.

Use the following procedures to set speeddial on the 55i IP phone.

Line Keys, Programmable Keys, and Softkeys

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Creating a Speeddial Key Using the Programmable Keys and Softkeys

IP Phone UI

Pressing and holding down a programmable key or softkey on the phone initiates a

speeddial feature.

Note: When creating a speeddial key from the IP Phone UI, you must select a

programmable key or softkey that has no preassigned function (key must be set to None or Empty.)

1. Press a programmable key or softkey for 3 seconds. The screen displays the following:

Enter Name:

Enter Number:

Line: 1

- Save

- Backspace

- ABC

Cancel -

Note: You can press the "Cancel" softkey at anytime during the speeddial pro-

gramming to cancel and not save the speeddial information.

2. In the "Enter Name:" field, enter a name to apply to the speeddial key. Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e. press 2 three times to access C). Press

to move to the next space, or wait for the cursor to automatically advance to

the next position. To insert a space between letters, press . To backspace and

erase a mistake, press the Backspace softkey.

Note: The phone automatically uses an uppercase letter for the first letter of

each word and a lowercase letter for all subsequent letters in the word. If necessary, use the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering the name.

You can enter up to 16 letters in the "Enter Name:" field.

Press the key to move to the next field.

Line Keys, Programmable Keys, and Softkeys

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3. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys. You can enter up to 16 numbers in the "Enter Number:" field

Enter Name:

John Smith

Enter Number:

Line: 1

- Save

- Backspace

- 123

Note: When in the "Enter Number:" field, the phone automatically switches

to the numbers softkey.

Press the key to move to the next field.

4. In the "Line:" field, select a line to apply to the speeddial key.

Enter Name:

John Smith

Enter Number:

555-6789

Line: 1

Cancel -

Line Keys, Programmable Keys, and Softkeys

- Save

- Backspace

- 123

This is the line that the phone opens to dial the number after you press the speeddial key. By default, the phone uses Line 1 for the speeddial key. If you want to use a differenct line, press the "Change" sofkey, or press the 4 key to select another line.

5. Press the "Save" softkey to save the speeddial information to the speeddial key you selected.

Note: To delete or remove a softkey from the phone, you must access the

phone’s configuration using the Aastra Web UI and delete the speeddial information.

Change -

Cancel -

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Creating a Speeddial Key Using the Aastra Web UI

Aastra Web UI

Use the following procedure to set a key to function as a speeddial. The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select Speeddial to apply to the key.

4. In the "Label" field, enter a label to apply to this key.

5. In the "Va l ue " field, enter the phone number, extension, or speeddial prefix to

apply to this key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").

6. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or

Line Keys, Programmable Keys, and Softkeys

uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

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"Do not Disturb" (DND) Key

The IP phones have a feature you can enable called "Do not Disturb (DND). The

DND function allows you to turn "do not disturb" ON and OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

You can set DND on the keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

Setting a "Do Not Disturb" Key

Aastra Web UI

Use the following procedure to set a key to function as "Do Not Distrub". The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys, Programmable Keys, and Softkeys

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2. For softkeys, select from "Key 1" through "Key 20".

or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select Do Not Disturb to apply to the key.

4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or

uncheck (disable) the states you want to apply to this softkey.

5. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

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Busy Lamp Field (BLF) Key

You can set a key to Busy Lamp Field (BLF).

The BLF feature on the IP phones allows a specific extension to be monitored for

state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.

On the 55i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the monitored user is on

an active call, a small telephone icon is shown with the handset off-hook.

Note: You can also use a BLF configured key to dial out. Contact your System

Administrator for more information

Line Keys, Programmable Keys, and Softkeys

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Setting a BLF Key

Aastra Web UI

Use the following procedure to set a key to function as "BLF". The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select BLF to apply to the key.

4. In the "Label" field, enter a label to apply to this key.

5. In the "Va l ue " field, enter the phone number or extension you want to monitor.

6. In the "Line" field, select a line for which to apply this key.

Valid values are 1 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

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BLF List Key

(For use with the BroadSoft Broadworks Rel 13 or higher platform only).

The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature.

This feature allows the IP phone to subscribe to a list of monitored users defined

through the BroadWorks web portal.

Note: Your System Administrator must have BLF List enabled on the Broad-

Works Server. Contact your System Administrator for more information.

In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. When the monitored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is on an active call, a

small telephone icon is shown with the handset off-hook.

Note: You can use a BLF\List configured key to dial out.

Example

A receptionist has a 55i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 55i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those

extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared

Call Appearance (SCA) feature and does not permit call control over the monitored extension.

Line Keys, Programmable Keys, and Softkeys

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Setting a BLF List Key

The BLF List function can be configured on the 55i using the Aastra Web UI only.

If you set a key to use BLF/List, you must also enter a BLF List URI at Operation- >Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blf-list@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured. Otherwise, no values display on the 55i screen and the feature is disabled.

Aastra Web UI

Use the following procedure to set a key to function as "BLF List". The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>..

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

Line Keys, Programmable Keys, and Softkeys

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3. In the "Ty pe " field, select "BLF\List" (BroadSoft BroadWorks).

Note: The "Label" and "Value" field are not required. The BroadWorks BLF

List name is configured in the "BLF List URI" field instead.

4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using.

5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example,

my55i-blf-list@as.broadworks.com.

Note: Contact your System Administrator for the BLF List URI.

7. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

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Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 55i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD programmable key or Expansion Module softkey. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

User ID: the phone number(s) used to login into the queue.

Password: the password used to login to the queue.

Available/unavailable: Shows the current status of the IP phone. Specifies if the IP

phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" softkey displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

• you make yourself “available” again by pressing the "Available" softkey.

• an ACD timer expires (set by your System Admibnistrator).

You can also choose to manually change the phone status to unavailable by pressing

the "Unavailable" softkey on the phone.

Note: It is recommended you configure no more than a single ACD softkey,

programmable key, or Expansion Module key per IP phone.

Line Keys, Programmable Keys, and Softkeys

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Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 55i IP Phone. The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

Line Keys, Programmable Keys, and Softkeys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select "Auto call distribution".

4. In the "Label" field, enter a label to apply to this ACD key.

Note: The "Value" field is not required.

5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Note: It is recommended you configure no more than a single ACD program-

mable key or Expansion Module key per IP phone.

6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the idle state for this softkey.

7. Click to save your changes.

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Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD programmable key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key

( ). The server monitors your IP phone status. When you set the IP phone to

“available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below

shows the status of the LED as they may appear on your IP phone.

Phone Model

55i Solid Red LED

Status: Logged In and Available

icon

Status: Unavailable Logged Out

Blinking Red LED Blinking icon

No LED

icon

Line Keys, Programmable Keys, and Softkeys

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Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1. Check with your Administrator to verify the queue linked to your ACD Key.

2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD

queue you are accessing..

Line Keys, Programmable Keys, and Softkeys

Services Dir Callers

Mon Jan 2 10:37am

Support

Icom

The "User ID" and "Password" prompts displays.

Services Dir Callers

ACD: Support

User ID: Password:

Backspace

Icom

Cancel

3. Using the keypad, enter your User ID (phone number provided by your System Administrator).

4. Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key.

Note: Use the Backspace sofkey to move back a space and delete a

character if required. Use the Cancel softkey to cancel the ACD login.

Your phone logs into the queue on the server.

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5. You are logged into the queue and the following screen displays.

Services Dir Callers

ACD: Support

Available Log Out

Icom

6. To allow your phone to be available in the queue, press the Available softkey. The following screen displays.

Services Dir Callers

ACD: Support

Unavailable Log Out

Icom

If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to “Available” in order to start receiving calls.

7. To temporarily stop receiving calls, press the press the Unavailable softkey.

If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:

• You use the IP Phone UI to manually switch the IP phone state back to "Available" or

• The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an auto-availability timer on your IP phone. Contact your System Administrator for more information.

8. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls to your IP phone.

Line Keys, Programmable Keys, and Softkeys

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Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP softkey to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP softkey, selects an extension from a list,

and presses the Pickup softkey to answer the call.

Note: Your System Administrator must configure the extension range for the

Group Call Pickup feature. Contact your System Administrator for more information.

Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)

Aastra Web UI

Line Keys, Programmable Keys, and Softkeys

Use the following procedure to configure Directed Call Pickup on the 55i IP Phone. The procedure shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

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2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the “Ty pe ” field, select Directed Call Pickup.

4. In the "Label" field, enter a label to apply to this Directed Call Pickup key.

5. In the “Va lue ” field, specify the extension you want to intercept when you press this softkey. For example: 2200.

6. In the "Line" field, select the line for which to apply the Directed Call Pickup con- figuration. Valid values are 1 through 9.

7. Click to save your changes.

Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)

Aastra Web UI

Use the following procedure to configure Group Call Pickup on the 55i IP Phone.

The procedure shows the softkey screens as an example.

Note: A ring group must be configured on the Sylantro Server in order for a

GCP softkey to function.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

2. For softkeys, select from "Key 1" through "Key 20".

Line Keys, Programmable Keys, and Softkeys

or For programmable keys, select from "Key 1" through "Key 6".

3. In the “Ty pe ” field, select Directed Call Pickup.

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4. In the "Label" field, enter a label to apply to this Group Call Pickup key.

5. In the “Va lue ” field, enter groupcallpickup.

6. In the "Line" field, select the line for which to apply the Group Call Pickup con- figuration. Valid value are 1 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or

uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

Using Directed Call Pickup/Group Call Pickup

Use the following procedure for the DCP/GCP feature on your phone.

IP Phone UI

Note: Before using the DCP/GCP feature on your phone, you must first con-

figure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key. See the previous procedures to configure a DCP or GCP Key.

Using Directed Call Pickup (DCP)

1. When the monitored extension receives a call, press the DCP Key to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls.

2. Use the and keys to scroll through the list to select an extension.

3. Press the Pickup Key for the extension you select.

The call is answered.

Line Keys, Programmable Keys, and Softkeys

Using Group Call Pickup (GCP)

1. If any of the monitored group of extensions receives a call, press the GCP Key. The call is answered. If the monitored group of extensions receives multiple incoming calls simultaneously, the phone displays a list of incoming calls.

2. Use the and keys to scroll through the list to select an extension.

3. Press the Pickup Key for the extension you select.

The call is answered.

Select an extension

Press the Pickup Key to answer the call

Services Dir Callers

DCP on line:

- Pickup

1. 2201

2. 2202

3. 2203

Icom

- Cancel

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XML Key

The 55i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure

XML using the Aastra Web UI only.

Note: The XML services must be set up by your System Administrator before

you can use the key. Contact your System Administrator for more information.

On the 55i IP phone, you can access the XML applications from the IP Phone UI in two ways:

•Via the "Services" menu

• Via an XML key

By default, the Services key is the first key on the top, left keys.

Services Key

Top keys are programmable keys; Bottom keys are softkeys

Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations->Softkeys and XML or Operations->Programmable Keys, you can assign a key the type "XML".

You must also specify an XML URI and a Services label using the following XML fields:

• XML Application URI

• XML Application Title

The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your System Administrator for the applicable XML URI to enter in the "XML Application URI" field.

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The XML Application Title is the label that displays beside the XML softkey on your phone. If you use the Services key to access the XML features, the "XML

Application Title" is the label that displays on the Services Menu in the IP Phone UI.

Note: Contact your System Administrator for the applicable URI to enter in

this field.

After the XML application is applied, you can use the IP Phone UI to press the Services key and access the XML services.

Setting XML Services

Aastra Web UI

1. Click on Operation->Programmable Keys.

Line Keys, Programmable Keys, and Softkeys

2. Select "Key 1" (Services).

3. In the "Ty pe " field, select "Services".

Note: "Services" is the default for Key 1.

4. Click on Operation->Softkeys and XML->Services.

5. In the "XML Application URI" field, enter the applicable URI(s).

Note: Contact your System Administrator for the appropriate value(s) to enter

in the "XML Application URI" field.

6. In the "XML Application Title" field, enter the title of the service. This title appears in the Services Menu after pressing the Services key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the Services key.

7. Click to save your changes.

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Setting an XML Key

Aastra Web UI

Use the following procedure to configure an XML key on the 55i IP Phone. The procedure shows the softkey screen as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module <N>.

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select "XML".

4. In the "Label" field, enter a label to apply to this key.

5. In the "Va l ue " field, enter a URI(s) to apply to this key.

Note: Contact your System Administrator for the appropriate value(s) to enter

in the "Value" field.

Line Keys, Programmable Keys, and Softkeys

6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

7. Click on Operation->Softkeys and XML->Services.

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8. In the "XML Application URI" field, enter the applicable URI(s).

Note: Contact your System Administrator for the appropriate value(s) to enter

in the "XML Application URI" field.

9. In the "XML Application Title" field, enter the title of the service. This title appears on the phone’s LCD after pressing the XML key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the XML key.

10.Click to save your changes.

Accessing the XML Service

After an XML application(s) has been saved to your IP phone, and either the Services Menu or a key have been configured to access the XML applications, the customized service is ready for you to use.

IP Phone UI

From the Services Menu

Use the following procedure to access XML applications from the Services Menu. Use the following illustration as a reference.

Services Key

Line Keys, Programmable Keys, and Softkeys

1. Press the Services key.

2. Use the and to scroll through the items.

3. For menu and directory services, select a service to display the information for

that customized service. Message services display to the screen after pressing the softkey or programmable key. For user input services, follow the prompts as appropriate.

4. To exit from the "Services" menu, press the Services key again.

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From an XML Key

1. Press the XML key on the 55i phone. A "Custom Features" screen displays or the title you specified.

2. Use the and to scroll through the customized features.

3. For menu and directory services, select a service to display the information for

that customized service. Message services display to the screen after pressing the programmable key. For user input services, follow the prompts as appropriate.

4. To exit from the "Customized Features" screen, press the XML key again.

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Flash Key

You can set a key to generate a flash event when it is pressed on the 55i or 55i handset. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

Setting a Flash Key

Aastra Web UI

Use the following procedure to configure a Flash key on the 55i IP Phone. The procedure shows the softkey screen as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

Line Keys, Programmable Keys, and Softkeys

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select "Flash".

4. In the "Label" field, enter a label to display on the phone for the key.

5. Click to save your changes.

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Sprecode Key

You can set a key to automatically activate specific services offered by the server by setting a key to "sprecode". For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services.

Setting a Sprecode Key

Aastra Web UI

Use the following procedure to configure a Sprecode key on the 55i IP Phone. The procedure shows the softkey screen as an example.

1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys.

2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6".

3. In the "Ty pe " field, select Sprecode.

4. In the "Label" field, enter a label to display on the IP phone for this key.

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5. In the "Va l ue " field, enter the appropriate value for accessing specific services from the server.

Note: For values to enter in this field, contact your System Administrator.

6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the "Connected" state to apply to this softkey.

7. Click to save your changes.

Line Keys, Programmable Keys, and Softkeys

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Park/Pickup Keys

The IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. There are two ways a user can configure this feature:

• Using a static configuration

• Using a programmable configuration (using keys)

Note: The IP phone accepts both methods of configuration. However, to avoid

redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration.

The IP phone supports the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.

The following paragraphs describe the park and pickup methods of configuration on the IP phones.

Park/Pickup Static Configuration

You can configure a static configuration for parking and picking up a call using the Aastra Web UI at Basic Settings-> Preferences.

By entering the appropriate value in the "Park Call" and "Pickup Parked Call" fields, you tell the phone where to park a live call and where to pickup the parked call.

On the IP phone UI, the static configuration method displays the following:

• When a call comes in, and you pickup the handset, the default label of "Park" displays on the Phone UI.

• After pressing the "Park" key to park the call, the default label of "Pickup" displays on the phone UI.

The values you enter in the Aastra Web UI for the Park/Pickup call feature are dependant on your type of server. The following table provides the values you enter for the "Park Call" and "Pickup Parked Call" fields in the Aastra Web UI.

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Park/Pickup Call Server Configuration Values

Server Park Values* Pickup Values*

Asterisk 700 700

Sylantro *98 *99

BroadWorks *68 *88

ININ PBX callpark pickup

*Leave "value" fields blank to disable the park and pickup feature.

Configuring Park /Pickup using Static Configuration

Use the following procedure to configure the Park/Pickup call feature using the static

configuration method.

Note: Aastra recommends you configure either the static or the programmable

configuration, but not both.

Aastra Web UI

1. Click on Basic Settings->Preferences->General.

Line Keys, Programmable Keys, and Softkeys

2. Enter a server value in the Park Call field to which incoming live calls are parked.

Note: For values to enter in this field, see the table "Park/Pickup Call Server

Configuration Values" on page 91.

3. Enter a server value in the "Pickup Parked Call" field.

Note: For values to enter in this field, see the table "Park/Pickup Call Server

Configuration Values" on page 91.

4. Click to save your changes.

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Park/Pickup Key Configuration

The programmable method of configuration creates park and pickup keys that you can configure on the 55i phone.

You can set a key as "Park" or "Pickup" and then:

• specify a customized label to display on the Phone UI

• specify a value

• specify which line to use

• specify the state of the park and/or pickup keys

On the IP phone UI, the Park/Pickup feature displays the following:

• When a call comes in, and you pickup the handset, the custom label that you configured for the Park key displays on the Phone UI.

• After the call is parked, the label that you configured for the Pickup key displays on other phones in the network. You can then press the "Pickup" key, followed by the applicable value to pickup the call on another phone in your network.

You can configure a Park and Pickup programmable configuration using the Aastra Web UI.

Key Configuration Using the Aastra Web UI

On the 55i, you configure a Park and/or Pickup key at Operation->Softkeys and XML. You enter a key label, and value for a specific line on the phone. The default

state of the Park configuration is "connected". The default state of the Pickup

configuration is "idle, outgoing".

Note: Applicable values depend on the server in your network (Asterisk,

BroadWorks, Sylantro, ININ PBX. See the table "Park/Pickup Call

Server Configuration Values" on page 91.

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Aastra 55I User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Software License Agreement

About this Guide

Documentation

Introduction

Phone Features

Requirements

Installation and Setup

Getting Started

Plugging in and Starting the Phone

Network Connected/Network Disconnected

Idle Screen

Idle Screen With Softkeys/Programmable Keys Configured

Idle Screen with Voicemail Messages

Screen Display After Picking Up the Handset

IP Phone Keys and Key Descriptions*

Key Descriptions

Methods for Customizing Your Phone

Phone Options via the IP Phone UI

Simplified Options Menu

Using the IP Phone UI

Phone Options via the Aastra Web UI

Using the Aastra Web UI

Phone Status

Phone Status via IP Phone UI

Finding Your Phone’s IP Address

Phone Status via the Aastra Web UI

Customizing Your Phone

Ring Tones and Tone Sets

Ring Tones

Ring Tone Sets

Configuring Ring Tones and Tone Sets

Contrast Level

Setting Contrast Level

Backlight

Setting the Backlight

Live Dialpad*

Enabling/Disabling Live Dialpad

Set Audio

Audio Mode

Headset Mic Volume

Setting Audio Mode and Headset Mic Volume

Time and Date

Configuring Time and Date

Language

Specifying the Language to Use

User Password

Setting a User Password

Resetting a User Password

Reset a User Password

Restarting your phone

Phone Lock

Locking/Unlocking a Phone

Defining an Emergency Dial Plan

Define an Emergency Dial Plan

Line Keys, Programmable Keys, and Softkeys

Multiple Line and Call Appearances

Softkeys and Programmable Keys

State-Based Softkeys (Bottom Keys only)

Key Display Behavior

Line Key

Setting a Line Key

Speeddial Key

Speeddial Prefix

Creating a Speeddial Key Using the Programmable Keys and Softkeys

Creating a Speeddial Key Using the Aastra Web UI

"Do not Disturb" (DND) Key

Setting a "Do Not Disturb" Key

Busy Lamp Field (BLF) Key

Setting a BLF Key

BLF List Key

Setting a BLF List Key

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

Configuring an Automatic Call Distribution (ACD) Key

Using the ACD Feature on your IP Phone

Using the ACD Key

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)