ZyXEL Comet 3356 User Manual

Comet 3356
User’s Manual
Version 1.0
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Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a period of up to two (2) years from the date of purchase. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, ZyXEL will, at its option, repair or replace the defective products or components without charge for either parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper operating condition. Any replacement will consist of a new or remanufactured functionally equivalent product of equal value, and will be solely at the option of ZyXEL. This warranty shall not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note: Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any kind or character to the purchaser.
Acknowledgments
The trademarks and brand names mentioned in this manual are used for plain informational purposes. Trademarks and brand names are the property of their respective owners.
FCC Part 15 Information
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio/television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
iii
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Shielded RS-232 cables are required to be used to ensure compliance with FCC Part 15, and it is the responsibility of the user to provide and use shielded RS-232 cables.
FCC Requirements
This equipment complies with Part 68 of the FCC Rules. On the base unit of this equipment is a label that contains, among other information, the FCC Registration Number and the Ringer Equivalence Number (REN) for this equipment.
IF REQUESTED, THIS INFORMATION MUST BE GIVEN TO THE TELEPHONE COMPANY.
The REN is useful to determine the quantity of the devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the total RENs, you should contact your local telephone company to determine the maximum REN for your calling area.
If your equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact the Address and Phone number listed in the warranty card for information on obtaining service or repairs.
The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning.
The user is not authorized to repair or modify the equipment. This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs. You will find also this information on a sticker on the bottom of the modems case. The modem is connected to a public switched line using a USOC (Universal Service Order
Code)
RJ-11
C modular jack.
Contacting ZyXEL
If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications Corporation in one of the following ways:
Phone
: In North America call between 8:00 AM and 5:00 PM PST at
(714) 693-0808.
iv
Outside North America, you can dial +886-3-5783942 EXT 252 between 8:00AM
and 5:00PM Taiwan time (GMT +8:00).
Fax: ZyXEL in North America: (714) 693-8811 or Taiwan: +886-3-5782439.
E-mail:
Sales inquiries: sales@zyxel.com in North America.
sales@zyxel.hinet.net outside North America.
Technical support: support@zyxel.com in North America.
support@zyxel.hinet.net outside North America.
Product information: Visit our site on the World Wide Web: http://www.zyxel.com.
FTP: Information , such as ZyXEL software and ROM updates for North America can be found at this FTP address: ftp.zyxel.com
For European versions and related files, use the address: ftp.zyxel.co.at
Postal Service: You can send written communications at the following address:
ZyXEL Communications Corporation 6, Innovation Road II, Science-Based Industrial Park Hsinchu, Taiwan 300, ROC or ZyXEL Communications Inc. 4920 E. La Palma Avenue Anaheim, CA92807, USA
v
Table of Contents
Limited Warranty ii FCC Part 15 Information ii FCC Requirements iii Contacting ZyXEL iii
1 Introduction 1
Unpacking Your Modem 1 Becoming a Registered Owner 1
2 Installation 3
Optional Steps for Comet Installation 3
Telephone Jack 4 Microphone 4 Speaker 4
Driver and Software Installation 4
Windows 95 Driver Installation 4 Windows 95 Dial-up Networking 6 Setup for DOS Fax/Modem Software 10
3 Basic Modem Operation 12
Understanding AT Commands 12
Using the Windows 95 Hyper Terminal Program 12
Dialing and Answering Techniques 13
Dialing using the ATD Command 13 Auto-Answer and Hook Controls 14
Making Your First Connection 14 Quick Tips when issuing AT Commands 14
Modem Result Codes 15 Viewing S Register Values 16 Changing S Register Values 16
Non-Volatile Memory 16
vi
Storing Phone Numbers 16 Dialing Stored Phone Numbers 16 Saving Settings and User Profiles 17 Default Modem Settings for PC’s 17
4 Advanced Data Communications 19
Front Panel LEDs 19 DTE Interface 19
UART 19 Serial Port 19 Serial RS-232C Cable 20
Communication Protocols and Speeds 20
Universal Protocol Compatibility 20
Error Control 21
CRC (Cyclical Redundancy Check) Error Detection 21
Data Compression 22
Run Length Encoding 22 Adaptive Frequency Encoding 22 String Coding 22
Hardware or Software Flow Control 23
Hardware CTS/RTS 23 Software XON/XOFF 23
5 Special Functions 24
Caller Number Delivery (Caller ID) 24
Caller ID Result Codes 24 Caller ID Inquiries 24 Caller ID Formatted Form Reporting 25
Distinctive Ring 25
6 AT Command Set Summaries 28
7 +MS Modulation Commands 34
vii
8 Status Registers & Result Codes 40
S-Registers "ATSn=x" 40
S-Register Definitions 40 Result Code Options 45
"ATXn" Result Code Option Table 45
9 Fax Operation 48
Modem as Fax Machine 48
ITU-T T.30 Fax Protocol 48
Fax Command sets 48
Defining the Fax Command Sets 49 Flow Control 49
FAX Class 1 AT Command Set 49 FAX Class 2 AT Command Set 50
10 Voice Operation 54
Voice AT Command Set 66
Introduction 1
1
Introduction
Congratulations on the purchase of your Comet 3356 modem - one of ZyXEL's premier high-performance products. The Comet is world renown for its ability to maintain ultra high speeds and clear, quality connections while communicating around the globe.
Unpacking Your Modem
Before you proceed, check all items you received with your modem against this list to make sure nothing is missing. The complete package should include:
One (1) Comet 3356 modem
One (1) AC power adapter (external model)
One (1) RJ-11 modular telephone cable
One (1) Comet 3356 User’s Manual
One (1) ZyXEL modem driver diskette with Windows 95 INF file and Comet 3356
User’s Manual
One (1) Data/Fax software for Windows environments
One (1) warranty/registration card
One (1) ZyCD
One (1) standard RS-232 cable
Contact your dealer or the store where you bought the modem if anything is missing. Check the modem for shipping damages. If you find any damage, contact the shipping agency immediately.
Retain shipping and packaging materials for future storage or shipping needs.
Becoming a Registered Owner
Complete the pre-addressed Warranty Registration Card and place it in the mail. Registered owners will receive future product information and update announcements. Warranty registration is not necessary for product repair/or replacement - please also save your dated invoice as proof of purchase.
2 Introduction
Installation 3
2
Installation
This chapter covers the steps required to install your modem and install and configure the Windows 95 driver.
1. Turn off your computer.
2. Open the rear panel on the back of your modem.
3. Connect the power adapter. Plug one end of the power adapter to the round POWER JACK on the back of the modem. Plug the other end to an AC wall outlet. You can leave the power adapter plugged in when you are not using the modem. To prevent power surges from damaging your modem and computer, it is recommended that you connect the power adapter to a surge protector.
4. Connect the serial cable. Plug one end of the serial cable into the SERIAL PORT connector on the back of the modem. Plug the other end of the serial cable to the back of your computer. Your Comet comes with a high-speed serial interface capable of reaching DTE speeds of 115.2Kbps. Be sure that your PC serial port has a high-speed 16550 compatible Universal Asynchronous Receiver Transmitter (UART).
5. Connect the telephone cord. Plug one end of the supplied telephone (RJ-11) cord into the LINE jack on the back of the modem. Plug the other end into a telephone wall jack, just as you would a standard telephone.
6. Turn the Comet on by raising the blue power switch. The PWR LED should come on and the modem performs a self-test procedure.
7. Turn the computer back on.
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Optional Steps for Comet Installation
The Comet is equipped with a telephone jack and speaker and microphone jacks on the back panel. The following sections briefly describe how to take advantage of these features.
4 Installation
Telephone Jack
Connect a telephone to the PHONE jack on the back panel of the modem to manually dial and answer calls when the modem is not exchanging data.
Microphone
To connect an external microphone, connect it to the modem’s MIC jack on the back of the modem.
Speaker
To connect an external speaker, connect it to the modem’s SPK jack found on the back of the modem. To connect two speakers, obtain a dual-plug adapter that allows the modem speaker jack to drive both speakers. This adapter can be found at most electronics stores.
Driver and Software Installation
This section contains step by step procedures for installing the Windows 95 and NT drivers, and configuring Dial-up Networking for the Comet.
Windows 95 Driver Installation
1. From the Windows 95 desk top click the
Start
button, then choose
Settings
, then
click
Control Panel
.
2. Double click on the
Modem
icon.
3. From the Modem Properties dialogue box click the
Add
button.
4. Select Don’t connect my modem; I will select it from a list. Then click Next.
Installation 5
5. Click the Have Disk button.
6. Insert the ZyXEL Windows 95 driver disk into your floppy drive and click OK.
If you have downloaded an updated INF file from ZyXEL’s FTP, Website, or BBS,
click the Browse button to find the location of the updated .INF file, then click Open, Then click OK.
7. Select ZyXEL Comet 3356 from the list. Then click Next.
6 Installation
8. Select the COM port your modem is connected to and click Next. A final dialog box will appear. Click Finish. You should see a window similar to the one below:
9. Click Close.
This completes the installation of your Comet modem driver. You may now use programs such as Dial-Up Networking with your ZyXEL modem.
Windows 95 Dial-up Networking
If you have not installed the Dial-Up Networking feature in Windows 95, please install it before you continue.
Installation 7
1. From the Windows 95 desk top click the Start button, then click Programs, Accessories, and Dial-up Networking.
2. From the Welcome to Dial-Up Networking dialogue box click Next.
3. Choose a name for your connection and select your modem type from the drop down window. Then click on the Next button.
4. Enter the phone number to your ISP or whatever host you are calling. Then click the Next button.
8 Installation
5. Click on the Finish button. A new icon is created in the Dial-up Networking folder.
6. Right click on the new icon. Then select Properties from the menu.
7. Make sure your Comet modem appears in the Connect Using field. Then click on the Server Type Tab.
Installation 9
These options are mostly host or server specific.
If you are using PPP, use the default settings shown above.
If you are logging on to an Internet connection, then select TCP/IP.
If you are connecting to a LAN, then select Log on to network.
If you are logging on to a Microsoft Windows network, select NetBEUI.
If you are logging on to a Novell network, then select IPX/SPX Compatible.
Once complete click on TCP/IP Settings.
If your host requires you to specify an IP address (Static IP), then click on the
Specify and IP address option button and enter your IP address. If your host
10 Installation
assigns an IP when you log in (Dynamic IP), then leave the Server assigned IP address option button checked. Most servers assign an IP to you when you log in.
8. Click the Specify name server addresses option button and enter your primary and secondary DNS (Domain Name Server) IP.
In most cases, you should leave Use IP header compression and Use default remote
gateway checked. When all of the selections have been made, click the OK buttons on all three opened dialog boxes.
This completes the remote connection definition. Locate the new connection icon in your Dial-up Networking folder, and double click on it.
If the User name and Password are incorrect or missing, type them in. Click on the Connect button and your Comet will dial the number and establish a connection to your Internet Service Provider.
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Setup for DOS Fax/Modem Software
After installing the Comet, use the following procedures to verify your modem connections.
1. Install and load your communications software. If you need assistance, refer to the manual that came with the software.
2. Select the following communication settings:
Installation 11
Setting Value
Baud rate 115,200bps Data bits 8 Parity None Stop bits 1 Flow control Hardware Initialization string AT&F Port COMn*
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4. Place your communications software in terminal or direct connect mode (your communications software manual will explain how).
5. Look at the modem’s front panel and verify the TR LED is ON. If this LED is OFF, your communications software is not addressing your modem at the correct COM port. Make sure your software is set up for the same COM port to which your modem is connected.
6. Type AT and press the Enter key. You should see the AT characters you typed, followed by an OK result code. If you do not see an OK result code, turn the modem off and on, then repeat this step.
7. Type ATDT number and press Enter, where number is your modem’s telephone number. You should see a BUSY result code. If you do not see a BUSY result code contact ZyXEL technical support.
12 Basic Modem Operation
3
Basic Modem Operation
This chapter covers the basic commands and techniques involved in modem operation. In many cases, this is the only information you will need in order to get your Comet up and running with communication software, and to start making connections with your Comet.
Understanding AT Commands
The Comet communicates asynchronously with computers using AT commands. AT commands are used to configure and control the Comet. Commands are usually sent to the modem by way of communication software, but can also be entered manually with the computer keyboard.
Command statements must be written in a specific form in order for the Comet to recognize them. A command statement always begins with the letters AT or at. It is then followed by one or more commands and the <Enter> key.
AT commands can only be issued when the Comet is in “command mode” or “off-line.” Once the Comet has established a connection with another modem it is said to be “on-
line” or in “data mode.” In this mode, the characters sent to the Comet by your computer are transmitted to the remote modem rather than being interpreted by the Comet as commands.
Using the Windows 95 Hyper Terminal Program
In order to issue an AT command statement, you first need to run a communication program such as the Microsoft Windows “Hyper Terminal” program. This program provides a simple method to manually enter AT commands so you can do such things as “customize” the settings of your Comet, or store phone numbers you will commonly connect to.
Once the Comet is connected to your computer’s serial port and telephone line, Open the Windows 95 “Accessories” program group, and open the Hyper Terminal Program.
The program will prompt you for a name and Icon to use for your new connection. Type the name Test Connection and press <Enter>.
Next, you will be prompted for country information, area code and phone number, and the device used to make the connection. For this test purpose, do not enter a phone number; simply choose the COM port your Comet is connected to from the “Connect Using” list. Click “OK” when finished.
The next window sets the COM port settings. The settings used for The Comet should be as follows:
Bits per second: 115200
Basic Modem Operation 13
Data bits: 8 Parity: None Stop bits: 1 Flow Control: Hardware
Click “OK” when finished. After you have done this, save your new connection by selecting “Save” from the “File” menu and click “OK.” A new connection icon will be added to your Hyper Terminal folder.
You are now ready to start entering AT commands. In the terminal window, type:
AT<Enter>
Comet responds
OK
This confirms that the modem and your computer are communicating correctly. To test the telephone line connection issue the manual answer command. Type:
ATA<Enter>
The Comet will pick up the phone line, and try to communicate. Normally, this command is only used to answer an incoming call made from another modem. Thus the high pitched noise you will hear from the speaker. To abort the operation, press any key, or select “Disconnect” from the “Call” menu.
Dialing and Answering Techniques
Depending on what communications software you use to make modem connections, you may not have as much control of how the modem dials the telephone number. This section shows some useful examples of the AT commands used for dialing and answering operations. The command characters specific to each function are shown in bold type.
Dialing using the ATD Command
Touch Tone Dialing: ATDT 555 1212 Pulse Dialing: ATDP 555 1212 Tone and Pulse Dialing: ATDP 555 1212 WT 24 Pausing During Dialing: ATDT 9,,555 1212 Dialing Without Waiting for Dial Tone: ATX0D, 555 1212 Originating a call using an Answer Tone: ATDT 555 1212,,,,,,
R
14 Basic Modem Operation
Redialing the Last Number Called: ATDL Waiting for Five Seconds of Silence: ATDT 800 555 1212 @
123456,1 714 555 1212
Transferring a Call (using flash hook): ATDT! 2468
Auto-Answer and Hook Controls
Enabling Auto-Answer: ATS0=n
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Disabling Auto-Answer: ATS0=0 Manually Answering a Call: ATA Take modem off-hook: ATH1 Hang up modem (on-hook): ATH0 Manually Disconnecting a Call: +++ATH
Making Your First Connection
For this example, we will use the connection you created in the Hyper Terminal program to dial the ZyXEL BBS. If you are using a different terminal program, run the program according to the instructions provided with it.
Start the terminal program by double-clicking the Test Connection icon. When the terminal window appears, enter the dial command with ZyXEL’s BBS (+88635776274) as the phone number.
Type:
ATDT<Phone number> <enter>
The modem will go off-hook, dial the number, and after a few seconds of negotiation tones, you should be connected to our BBS.
You will receive a login message asking for your name. For the purposes of this example you need not continue. Just click the “disconnect” icon on the toolbar.
Quick Tips when issuing AT Commands
The ENTER or RETURN key must be pressed to execute a command.
Multiple AT commands can be combined into one line. For example, AT&D2 and
AT&K0 can be combined into one line AT&D2&K0.
Basic Modem Operation 15
The Comet processes commands from left to right. The AT command that appears to the right might over-write the command to the left if they are trying to accomplish tasks or set modes that cannot coexist.
If you see duplicated characters for each one you type, your Comet and software both have their “echo” feature turned. The Comet command echo state is switched off using ATE0 and on using ATE1 (default). To eliminate the double characters, turn off the software’s command echo rather than using the ATE0 command. If you see no characters in your terminal window when you type, the modem’s echo setting is probably set to off. In this case, issue the ATE1 command.
When a command is successfully issued and accepted, a modem responds with what is called a “Result Code.” The Comet supports both “verbose” result codes (i.e. “OK”), and “numerical” result codes (i.e. “0").
You can use the ATV command to set it one way or the other as follows:
Command Description
ATV0 Select numerical result code ATV1 Select verbose result code
There are a few basic commands that do not require the “AT” command prefix. These are as follows:
Command Description
A/ Repeats the last issued AT command once <any key> Terminates the current connection attempt, if pressed
while modem is handshaking.
+++ Escape code sequence. Entered while the modem is in
Data Mode. Returns modem to Command Mode.
Modem Result Codes
When you execute or try to execute an AT command, your modem sends a result code to let you know whether the command was executed. An OK result code means the AT command you sent was executed. If you receive an ERROR code, it means the command was invalid.
The Comet also provides result codes that show:
Whether or not a Dial Tone was detected when the modem originated a call.
If a busy signal was detected when the modem originated a call.
The speed, protocol, and error control/data compression method used.
If your modem has detected an incoming ring.
16 Basic Modem Operation
Result codes can originate from any of eight result code sets. The ATXn command lets you choose which set of result codes your modem uses. By default, your modem uses result codes equivalent to the ATX4 command.
Viewing S Register Values
Status registers (or "S-registers") contain values that determine the modem’s operating characteristics. Whenever you send an AT command to your modem, you are actually changing the value of an S-register.
You can use the Sr? command to view the value of S-register ‘r’. For example, to view the value of S-register S0, which controls auto-answering, type ATS0? and press Enter. The modem responds with a three-digit character showing the value of this register, followed by OK. A value of 002, for example, means your modem will auto-answer incoming calls after the second ring.
Changing S Register Values
You can use the ATS0=n command to change the value of an S-register. For example, to have your modem auto-answer an incoming call after two rings, set S-
register 0 to 2. Be sure the n value is between 1 and 255. If n is set to 0, your modem will not answer incoming calls.
Non-Volatile Memory
The Comet has non-volatile memory set aside for storing user information such as frequently used phone numbers and default command settings. This latter is particularly useful when you use your modem to call a variety of different locations that require different settings. For this reason, the Comet provides a number of user “Profiles” that can be accessed through simple AT commands. This section covers the topics of storing phone numbers, and saving default settings in the power-on profile.
Storing Phone Numbers
The AT command to store a phone number is in the format AT&Zs=n. The ‘s’ is a number from 0 to 3 that represents the location in memory that the phone
number is to be stored, and the ‘n’ is the phone number itself. Example: To store the number ‘1-714-555-1212’ in memory location ‘2’, type:
AT&Z2=17145551212<Enter>
You can store up to 4 telephone numbers.
Dialing Stored Phone Numbers
The AT command syntax used to dial a store number is ATDS=n.
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