Zoom VGN-AR User Manual

PCI Modem

U S E R ’S G U I D E

Contents

Introduction............................................................. 3

1. Installing Your PCI Modem ................................. 4

Installing the Drivers ............................................... 4

Installing the Modem Card...................................... 5

Completing the Installation .....................................7

Installing the Communications Software................. 8

2. Important Information for Owners of

V.92 Modems........................................................ 9

3. Communicating with Your Modem...................11

Accessing the Internet .......................................... 11

Communication Setup Options............................. 11

Initialization Strings and AT Commands............... 12

Using Terminal Mode to Enter AT Commands..... 13

4. Troubleshooting ................................................14

Plug and Play Setup Problems............................. 14

Freeing up Resources in BIOS under Windows ... 15

Other Troubleshooting Tips .................................. 16

5. Firmware Upgrades...........................................25

Appendix A. Uninstalling the Modem...................26

Uninstalling the Driver........................................... 26

Uninstalling the Hardware..................................... 26

Appendix B. Regulatory Information....................27

Appendix C. Future Reference Information.........31

2 PCI Modem User’s Guide

Introduction

This Modem User Guide expands the Quick Start included with
your modem package and contains all the information you should
need to use and troubleshoot your new modem.

What You Need to Use Your Modem

Make sure that you have received the following items in addition
to this manual:

•

PCI modem

•

Phone cord

•

A CD-ROM containing installation software, modem drivers,

and communications software.

You also need the following:

•

Computer with 16 megabytes of RAM (32 MB recommended)

and a hard drive with at least 5 MB available

•

Windows® 98, Me, 2000 or XP operating system

•

An available PCI slot

•

A CD drive

•

A telephone jack to plug the modem into, so the modem can

dial out and receive calls

•

Screwdriver or tool to remove and replace your computer

cover

Introduction 3

1

Installing Your PCI Modem

If your computer already has an internal PCI modem in­stalled

old modem may interfere with the installation of your new mo­dem. Please refer to Appendix A on page 26 now.

Important

dem card.
The software installs driver files and sets up your computer to

recognize the new modem. When you restart your computer after
installing the modem, your hard drive will already contain the files
Windows needs to complete the installation. Please continue with

Installing the Drivers

Installing the Drivers
1

, you should remove the modem and its drivers now. Your

: You must run the software before you install the mo-

below.

Your computer should be on. Close any running applica­tions.

Insert the CD that came with your modem into your CD­ROM drive. If the CD does not start automatically, double­click

My Computer

icon for your CD-ROM drive. If the installation program
doesn’t begin immediately, double-click

on your desktop; then double-click the

Setup.exe

.

When the main installation menu opens, click

2

dem Drivers

The installation program runs and automatically copies
driver files to your hard drive. Follow the prompts.

When asked whether or not you want to restart your com-

3

puter, select

Finish

manually. Continue with
low.

4 PCI Modem User’s Guide

and then click

No, I will restart my computer later

, return to the CD’s main menu, exit, and shut down

PCI Drivers

Installing the Modem Card

Install Mo-

.

, click

, be-

Installing the Modem Card
1

2
3

CAUTION

CAUTION

Before you start the hardware installation, close all run­ning programs and shut down Windows if you have not al­ready done so. Turn your computer off and unplug it.
Don’t plug it back in or turn it on until you complete the
modem hardware installation.

Take the cover off your computer.

On the rear of the computer, unscrew and remove the
metal cover plate that lines up with a free PCI slot. (Save
the screw.)

Do not handle any internal modem card when the
phone line is plugged into it. The voltage present
when the line is ringing is potentially harmful.

Electrostatic Discharge Protection

Static electricity can damage modem components
or your computer. Before removing the modem
from its antistatic bag, touch the computer’s metal
chassis to statically discharge yourself.

4

Chapter 1. Installing Your PCI Modem 5

Remove your new modem from its antistatic bag and
make a note of its serial number.

5

p

Slide the modem card firmly into the free PCI slot.

PCI slot

6
7

8
9

Metal cover

Be sure that the back end of the card (smaller gold finger
area) is properly seated into the connector. If you have a
tower or mini-tower computer case with a vertical main
board, lay the computer down on its side so you can push
straight down on the modem card to seat it firmly in its
slot. Be sure that the bracket is lined up properly, then
screw the bracket into the computer using the screw you
removed earlier.

Replace the computer cover.

Connect the telephone cord:
Plug one end of the phone cord into the jack marked

. Plug the other end into a phone jack (typically the

LINE

wall jack where you would normally connect a phone).

OPTIONAL

want to use a phone on the same line.
If you do not use the supplied telecommunications cord,

use an equivalent of minimum AWG 26 line cord.

Plug in your computer and turn it on.

Windows 98/Me Users:

your new modem. Because the installation program has
already provided your computer with the required files,
you will see Windows reporting on its progress, but no
action is required on your part. Continue below with

Completing the Installation

: Plug your phone into the

late

PHONE

As Windows starts up, it detects

.

jack if you

6 PCI Modem User’s Guide

Windows 2000 Users:

may see the
You can safely ignore this message and click
tinue below with

Digital Signature Not Found

A few seconds after startup, you

dialog box.

Completing the Installation

Yes

.

. Con-

Windows XP Users:

Wizard

disclaimer box regarding Windows logo testing. You can
safely disregard this message and click

way

dialog box appears, click

. Continue with

When the

Completing the Installation

Found New Hardware

. You may see a

Next

Continue Any-

.

Completing the Installation

Open

1
2

3
4

Control Panel
Printers and Other Hardware
Modems

You may be asked to fill out
have not had a modem installed previously. Type the re­quired information and, when done, click OK or

Windows XP and Windows 2000 Users:

dems

to Step 3.

Select the entry for your new modem and then click

erties

Set the
(115,200).

or

Phone and Modem Options

tab, under

.

Maximum speed

(and, in

Phone and Modem Options

Windows XP

). Then double-click the

Location Information

to the highest speed available

only, click

icon.

Close

Click the

, to proceed

if you

.

Mo-

Prop-

Windows XP Users:

before you can set the

Click OK and close the currently open dialog box.

Click the

5

Modem

dem (for example,

Modem

commands. A list of responses means that your new mo­dem is properly connected.

Chapter 1. Installing Your PCI Modem 7

Diagnostics

. Select the port next to the entry for your new mo-

. This step tests the modem by querying it with

You have to click the

Maximum speed

tab. In

COM3

Windows XP

) and click

More info

Modem

.

, click

or

tab

Query

Query

AT

CONGRATULATIONS!

modem.
below, is optional.

Important—If Your PC Had an Existing Modem

You must redirect your application software so that it recognizes
your new modem.

America Online Users

the
tab and double-click the name of your new modem.

Dial-up Networking Users

double-click
Double-click the
modem from the dropdown list, and follow the prompts.

Tip:

puter and restarting it. Sometimes this will help Windows identify
and activate the correct drivers.

If you ever need to reinstall the operating system

You must physically remove the PCI modem first. After rein­stalling the operating system, reinstall the modem following the
instructions above.

Installing the Communications Software

button; then click

Setup

My Computer

If your modem is not working, first try turning off your com-

You have successfully installed your PCI

: From the AOL Welcome screen, click

Expert Setup

: From your computer’s desktop,

and then

Make New Connection

. Select the

Dial-up Networking

icon, select your new

, described

Devices

.

Installing the
Communications Software

The accompanying CD describes the communications software
included with your modem and provides easy point-and-click in­stallation. If necessary, consult the CD’s online help. Please run
the modem’s CD now. You should not install the drivers again,
but you may install any application software you like.

If you have a V.92 modem, after you’ve installed the CD soft­ware, you should read the

of V.92 Modems

If you don’t have a V.92 modem, you’re done! Enjoy your mo­dem.

8 PCI Modem User’s Guide

section of this manual on page 9.

Important Information for Owners

2

Important Information for

Owners of V.92 Modems

With V.92, as with the earlier V.90 standard, your connection
speed depends on your phone line and your Internet Service
Provider (ISP). To enhance compatibility, this modem automati­cally detects whether to use V.92, V.90, or a slower mode when it
connects to your ISP.

Your V.92 modem includes the following capabilities.

•

QuickConnect:

A V.92 modem remembers the line conditions of the last
number called, and uses this information to try to reduce
connection times.

•

Modem-on-Hold:

You have the option of receiving voice calls while online. You
can answer the call and put your Internet session on hold if
your ISP supports this capability and you have Call Waiting
service compatible with the modem.

•

Faster Upload Speeds:

Upload speeds may be increased, from 33.6K bps to a
maximum of 48K bps. (Actual rates vary, depending on line
conditions.)

•

V.44 Data Compression:

The V.44 standard lets you browse the Web and transfer
data at higher speeds.

To make the most of your V.92 modem, follow these steps:

Contact your ISP and get the phone number of a V.92 con-

1.

nection to the ISP.
Check our web site for news of any V.92 updates. If an up-

2.

date is available, follow the directions below for upgrading
your modem.

Chapter 2. V. 92 Modem Information 9

Note:

If you want to manually change the way your modem
connects, please consult the AT command tables beginning on
page 12 in the

Troubleshooting

section.

10 PCI Modem User’s Guide

3

Communicating with Your

Modem

The fax and communications software that came with your mo­dem sets itself up automatically and takes care of sending any
necessary commands to the modem.

You should read this section, however, if you want to learn some
general facts about how software works with your modem, or if
you intend to use your new modem with other software.

Accessing the Internet

To access the Internet and the World Wide Web, you need an
online service such as America Online (AOL) or an Internet
Service Provider (ISP).

Online services provide installation software that makes signing
up almost automatic. ISPs typically supply or suggest the
browser software needed to access their service. They also pro­vide additional instructions and software for setting up your ac­count.

Communication Setup Options

If you run into configuration difficulties with your communication
software, it may be helpful to read the following section.

• In setting up some older software programs

asked to enter certain information. Most programs have de­fault settings that are correct for use with this modem, and
there is no need to change them. However, you should be
aware of the following items:

Chapter 3. Communicating with Your Modem 11

, you may be

• If you are asked to select the “modem type”

and you don’t see this modem listed by name, select the
most descriptive name such as
or generic

•

In the dialing directory,

baud rate

speeds (do not go over 115,200 bps). All communications
between the computer and the modem take place at this
higher speed, independent of the modem-to-modem speed.

•

If there is a section of your software called “Terminal Set-

tings,” make sure that
is

ON

•

Set

•

If your fax software gives you the option of selecting

or

Class 2

•

Finally, some programs ask

you should set to
ceive the proper initialization string.

Class 1 Modem

set all entries to the highest possible

, if your software and serial port support these

Hardware Flow Control (RTS/CTS)

(or

auto baud detect to OFF

).

YES

fax drivers, select

. Otherwise, the modem may not re-

YES

V.92 modem, 56K modem

.

(or

NO

Class 1

Send init if CD high?

from a menu,

).

Class 1

.

, which

Initialization Strings and AT Commands

,

An initialization string is a group of AT command settings that is
sent to the modem as soon as you start up the software. The
software determines which commands should be included in the
initialization string, based on the device you select during instal­lation. The commands remain in effect throughout the communi­cations session, unless the software sends other commands to
override them.

The software uses other AT command strings for all commands
sent to the modem. This is transparent to you—the software
does this in the background without you being aware of it.

It is sometimes necessary, however, to add other AT commands
to initialization strings. You can find a table of AT commands on
the World Wide Web at
and then on

If your software suggests an initialization string for this modem,
you should use it. If your software does not list this modem and
no initialization string is suggested, use the following:

12 PCI Modem User’s Guide

AT Command Sets

www.modems.com

.

. Click

Reference

.

AT &F

Your telephone service may include Call Waiting that you can
temporarily suspend by using your phone to dial a special code.
(For example, in the U.S., you can disable call waiting by adding
*70 to your dialing prefix; please check with your local phone
company for the correct code for your area.) You can include that
code, followed by a comma, in the dial string or dial prefix in your
software.

If your software does not handle AT commands automatically, it
should provide a place to enter AT commands in its setup
menus. However, in some cases you may need to enter
commands directly to the modem, using a communications pro­gram such as Windows HyperTerminal.

AT

Using Terminal Mode to Enter AT Commands

Start your communications program.

• To use Windows HyperTerminal

1111

In Windows XP or 2000, click the

Programs

→

Accessories

and click

button, point to

Start

HyperTerminal

.

In Windows 98 or ME, click the

→

grams
HyperTerminal

2222

In all four operating systems, follow the prompts and then,
in the HyperTerminal window, type AT plus the command
you need and press

• If you are using another communications progra

software documentation for instructions.

To return to the factory default settings for the modem, in termi­nal mode, type

Refer to the Troubleshooting section for more tips about AT
commands.

Chapter 3. Communicating with Your Modem 13

Accessories

.

AT &F

and press

→

Communications

. You will see an OK response.

Enter

Enter

button, point to

Start

.

Pro-

and click

m, check your

4

Troubleshooting

If your modem stops working, please read this section carefully
before calling Customer Support. In addition, your modem CD in­cludes a list of Frequently Asked Questions (FAQs).

Plug and Play Setup Problems

Under some circumstances, the Windows Plug and Play setup
may not resolve all installation problems. You may have a hard­ware conflict. The Windows Help system has an excellent tool for
thoroughly diagnosing and solving this problem.

3333

On your desktop, double-click the

4444

Choose
plays the

Windows XP Users:

from the

5555

Select the
option instead.)

6666

Click
to click

Hardware Conflict

7777

Follow the instructions for determining and resolving a hard­ware conflict.

Help Topics

Windows Help

menu.

Help

Contents

Troubleshooting

Windows 98 Troubleshooters

from the

dialog box.

Choose

tab. (Or you can use the Help

. (For Windows 98, you will also have

help entry.

My Computer

menu. Windows dis-

Help

Help and Support Center

.) Then click the

icon.

Search

This should solve your problem. Remember to write down your
COM port setting.

If you still have problems, it probably means that although you
are running a version of Windows that supports Plug and Play,
you may have an older computer that is not completely compati­ble with this feature. Try the steps in the next section.

14 PCI Modem User’s Guide

Freeing up Resources in BIOS under Windows

This procedure is a little more difficult than the previous one, but
with the help of your computer’s documentation you should be
able to clear up any remaining problems.

1111

Close all running programs. Click
to shut down your computer completely. Turn the power off,
wait about 5 seconds, and turn the power back on.

2222

As your computer goes through the startup process, it should
display a key or key combination that you can use to enter
the

BIOS Setup

and disable COM2. Consult your computer’s documentation
if the on-screen prompts do not make the procedure clear.

Some computers may not use the BIOS settings to

Note:

control the COM ports. Check your computer’s documenta­tion to see if you have to reset the computer’s jumpers or
switches instead.

3333

Write down and save the new COM port setting and exit

.

Setup

The BIOS automatically reboots your computer.

4444

Choose

Start

5555

Double-click the

6666

Click the
Find the
This expands the device list under

7777

Select
button in the
vice currently assigned to COM2.

8888

When Windows displays the
warning, click OK.

9999

Double-click

10

10

Double-click the Modem icon for your model.

1010
11

11

Click the

1111
12

12

Clear the

1212
13

13

Scroll through the Basic configuration options until you find

1313

Control Panel

menu.

Device Manager

Ports

Communications Port

Resources

the one that displays the

. This is COM2. The

02FF

should say
Support.

program. Enter the BIOS Setup program

from the

System

(COM & LPT) device and click the + sign.

Device Manager

Modem

Use automatic settings

No conflicts

icon.

tab.

(COM2). Click the

window. This removes the de-

Confirm Device Removal

in the

tab.

Device Manager

Input/Output Range 02F8 -

Conflicting device

. If there are conflicts, call Tech

and then

Start

Settings

.

Ports

check box.

Shut Down

command in the

Remove

window.

list box

Chapter 4. Troubleshooting 15

14

14

If there are no conflicts, close the

1414

dow,

System Properties

dow by clicking OK for each.

15

15

Shut down your computer, turn off the power, and restart it.

1515

Going through this power cycle can be important.

Merely restarting Windows may not allow the BIOS to reg­ister the changes properly.

If Windows finds your other serial port, it may try to assign the
port to COM2, but won’t be able to because your Modem is al­ready using that system resource.

window, and

Modem Properties

Control Panel

win-

win-

Other Troubleshooting Tips

Problem

Your system

•

doesn’t boot up, or

•

doesn’t recognize your PCI Modem, or

•

doesn’t respond in

Control Panel

Solution

Your PCI Modem is a BIOS and driver-dependent device. Some­times the modem will be mistakenly assigned to an IRQ (Interrupt
Request) already in use by another device.

If you install the modem in a different slot in your computer

may solve the problem.

|

Modems

|

Diagnostics

.

, this

You should also check your computer for an available IRQ if you
have other devices connected to your computer.

Windows 98/Me Users:

tem | Device Manager

and check for an available IRQ. Any IRQ from 0 to 15 which does
not already have a device assigned to it is available for use.

Windows 2000/XP Users:

Hardware Device Manager

, and check for an available IRQ. Any IRQ from 0 to 15 which

ties

does not already have a device assigned to it is available for use.

All Windows operating systems:

is enabled, Windows will direct PCI bus IRQs to devices such as
your modem. Sometimes, however, the IRQ that Windows as­signs to your modem will conflict with the computer’s BIOS.

16 PCI Modem User’s Guide

Go to

Settings | Control Panel | Sys-

. Highlight

Go to

. Highlight

Computer

Control Panel | System |

When PCI bus IRQ steering

, press

Computer

Properties

, press

Proper-

,

To disable IRQ steering, from

Device Manager | System Devices | PCI Bus | IRQ Steering

and click the option button to disable IRQ steering. If the PCI
modem you have just installed is listed, highlight it and click

, and then reboot your system. If this doesn’t disable the

move

“IRQ Holder for PCI Steering,” please contact Microsoft Techni­cal Support.

Control Panel,

go to

System |

Re-

Assigning an IRQ:

able to assign an available IRQ to the PCI slot on the mother­board. Check your computer’s documentation, or the mother­board itself, for the number of the PCI slot.

If you have a VIA Chip-based motherboard:

this chipset, particularly those running Windows 98, frequently
have problems installing PCI modems unless the VIA IRQ Rout­ing Miniport Driver is installed.
If your computer’s user’s manual doesn’t tell you if your mother­board is VIA chipset-based, you need to look on the motherboard
itself to check. If you do have a VIA Chip-based motherboard,
you can download VIA’s IRQ Routing Miniport Driver from:

www.via.com.tw/support/faq.htm

Only computers with an updated BIOS will be

Computers with

.

Problem

Your modem seems to install but Windows cannot find it later.

Solution

If your computer has a built-in modem on the motherboard, Win­dows may reinstall it the next time you start up. Consult your
computer’s documentation or call your computer’s manufacturer
to get instructions on how to disable the built-in modem.

Chapter 4. Troubleshooting 17

Problem

The software cannot find the modem and the modem does not
respond to AT commands. (The following comment applies to
many other problems as well.)

Solution

The most common error with modems is that the communica­tions software is not configured for the same COM port as the
modem. Check which COM port the modem is using. Make sure
that the software’s COM port setting matches the modem’s COM
port setting.

Another problem is that COM port resources may be in use by
another device. Make sure that the COM port resources used by
the modem are not being used by any other device, such as a
soundcard.

Problem

You type an AT command line in a terminal application and press

, but your modem fails to execute the command line. Or

Enter

there was no response after executing a command.

Solution

Be sure you type AT at the beginning of the command line.

Make sure the communications software is configured for the
same COM port as your modem.

Be sure your modem is not in data mode when you type the
command. Use the escape character sequence to switch to ter­minal (or command) mode (The default escape sequence is to
wait at least one second, type
more.)

If you typed a command but did not receive an OK response
from your modem, the E0 and Q1 commands may be in effect,
disabling echo and responses. Verify this with the &V command.
To enable echo and responses, type

18 PCI Modem User’s Guide

, and wait another second or

+++

ATE1Q0

and press

Enter

.

Problem

The modem speaker volume is too low or too high.

Solution

Your modem has a small speaker on board that gives you audi­ble feedback of dial tones and remote connection signals (“hand­shaking”). This is not the same as the speaker that you may have
connected to your sound card.

If the software allows you to control the volume, make sure the
speaker is enabled and set to a comfortable volume.

If the software does not have speaker settings, add one of the

commands listed below to the initialization string:

AT

for low volume

L1

for medium volume

L2

for highest volume

L3

to turn the speaker off entirely

M0

For example, if you want the volume low and the software uses
the initialization string AT &F, change it to AT &F L1.

Problem

The modem does not automatically dial a call when you send a
Dial command.

Solution

•

Make sure the modem speaker is turned on in your software

so that you can hear dialing sounds. Also, make sure that the
phone line is plugged in.

•

Make sure that you are dialing a valid phone number, includ-

ing any required dial prefixes.

•

If you are using tone dialing on a line that requires pulse dial-

ing, the line may not be able to accept tone-dialed calls. Select
Pulse dialing in your software, or make sure software dialing
prefix is
Double-click
folder, double-click the icon for your ISP, click

, select

ties

•

Make sure your communications software and modem are

configured for the same COM port.

Chapter 4. Troubleshooting 19

(for pulse dialing):

ATDP

My Computer

Pulse dial

, click

, click the

Apply | OK

Dial-Up Networking

Dial Proper-

.

•

Make sure your modem has hung up from the previous call.

Select
mode.

Hang Up

in your software; or type

in terminal

ATH

Problem

Telephony voice features do not work, or they work poorly.

Solution

The PCI Modem is designed to work with voice software that is
compatible with Windows TAPI (Telephony Application Pro­gramming Interface) or with software that uses IS-101 com­mands (IS-101 commands are sometimes called +V commands).
Consult your voice software’s documentation to determine
whether it supports TAPI and/or IS-101. Also, be sure you are
using the latest 32-bit version of the software.

Another possible problem is that your computer does not have
the latest version of
TAPI applications. The software that installs your modem auto­matically installs the latest version of
needed. You may have subsequently installed a communications
package that automatically installs an older version of

. If that is the case, you can reinstall the newer version of

dem V
Unimodem V

PCI installation from the installation interface.

Unimodem V

from the CD: Simply insert the CD and rerun the

, a set of drivers required for

Unimodem V

if it is

Unimo-

•

The modem drivers that were installed with your PCI modem

may have been updated, and the new drivers may work better.
Visit

www.modems.com

•

Most telephony voice software has features that require your

computer to have a sound card and speakers, plus a micro­phone for recording.

for driver updates.

Problem

The modem can connect to some modems, but not to others.

Solution

A remote modem does not respond because of the extended ne­gotiation process by which modems determine the best common
connection between them. If this is the case, you may have to
disable part or all of the negotiation process. In the following ta­ble, “protocol” means error correction and data compression.

20 PCI Modem User’s Guide

To force different communication
speeds

Type these AT commands
and press Enter

Negotiate speed and protocol
(default setting)

To force protocol

Dual mode (V.90 or V.92)—56000
bps

V92 only (disable V.90)—56000 bps

V.90 only (disable V.92)—56000 bps

Disable both 56K and auto rate on
V.34—33600 bps

V.34—33600 bps

V.32bis—14400 bps

V.32—9600 bps

2400 bps

1200 bps

Notes:

Some software allows these commands to be added to

AT &F

AT \N3
AT+MS=V92,1

AT+MS=V92,0
AT+MS=V90,0
AT+MS=V34,1

AT+MS=V34,0
AT+MS=V32B,0
AT+MS=V32,0
AT+MS=V22B,0
AT+MS=V22,0

the list of dial prefixes or the initialization string.

•

When the protocol is forced, the modem will not attempt to

connect at other protocols if it cannot connect at the forced
protocol. It will try to connect at the fastest speed available
within the forced protocol.

•

There are other configurations that can be forced as well. If

you need to select a particular configuration, use the AT
command strings shown below. You can always return to the
modem’s default configuration by typing
the

Enter

key.

AT &F

and pressing

Remember that if you do this, the modem will not have received
the commands in your software’s initialization string as it normally
would. Using the

command overcomes this problem if you

ATZ

have saved all of your setup parameters in nonvolatile memory.
(To save setup parameters in nonvolatile memory in

AT

com­mand mode: Type AT, followed by the parameter settings you
desire, followed by &W, and press
type

AT &C1 &D2 &W

and press

Enter

. For example, if you

Enter

, the

&C1

and

&D2

pa-

rameter settings are stored.)

Chapter 4. Troubleshooting 21

To force Type command & press Enter

MNP 5/MNP 4 operation

LAPM only (V.42)

MNP 4 only

V.42bis data compression

V.44 data compression only

Auto-answer

AT \N5
AT \N4
AT \N5%C0
AT+DCS=1,0
AT+DCS=0,1
AT S0=1

Problem

Your V.92 modem does not connect reliably at V.92.

Solution

First be sure that you have the latest modem firmware down­loaded from our web site (www.modems.com), as discussed on
page 25. Also make sure that your ISP offers V.92 at the number
you are calling.

If you still have a V.92 problem, you may want to modify your
Internet Connection string in Windows. Double-click the

Computer
Networking

wish to modify and select

| Connection | Advanced

icon on your Desktop, and then double-click

. Right-click the existing Internet Connection that you

Properties

. Click

General | Configure

.

You can add initialization (init) strings on the line labeled

Settings

. Enter

one

of the init strings listed below. Try these
commands one at a time until you find the one that gives you the
highest possible connection rate for your telephone line condi­tions.

My

Dial-up

Extra

Init String Definition

ATW2S7=150+MS=V90

OR

AT&F+MS=V92

AT&FS7=150 &F Sets factory defaults

AT&F&C1&D2\N5\A2=1S7=100&C1DCD (Data Carrier Detect)

22 PCI Modem User’s Guide

S7 Sets wait time for remote car-

rier, wait time can be 1-255
seconds

follows the remote carrier
signal

&D2DTR (Data Terminal Ready)

reacts with a disconnect,
sends “OK” response and
disables auto-answer while
DTR signal is OFF

\N5 MNP Error Correction Only

\A2 Maximum block size: 192

characters

Problem

Your modem disconnects while communicating with a remote
system.

Solution

The remote system has hung up, and you need to reconnect.
The other most common sources of interruptions are Call Wait­ing or someone picking up an extension phone.

If you have Call Waiting, you can usually temporarily disable it by
including
fix, in the software’s dialing directory.

Depending on your service, you may not be able to disable Call
Waiting for incoming calls. If your incoming data calls are fre­quently disrupted by Call Waiting, you should consider dropping
the service or installing a separate phone line without Call Wait­ing.

(including the comma), or by selecting it as a pre-

*70,

Problem

Your modem does not make a connection.

Solution

If your modem places calls but never connects, make sure you
are dialing the right number and that the remote modem is turned
on.

Chapter 4. Troubleshooting 23

Problem

Random errors occur or data is missing in transmitted data.

Solution

Use the MNP or V.42 protocol if the remote modem supports one
of these protocols. See the table on page 22 for more informa­tion.

Select a lower baud rate in your communications software and
place the call again.

If both modems are using the MNP or V.42 protocol, the only way
this can occur is if your modem and communications software
are not using the appropriate flow control. Configure your com­munications software for
computer will now pause for the transmission to be stored.

RTS/CTS

(hardware) flow control. Your

Problem

Modem performance seems sluggish.

Solution

If you are connected to the Internet, there may be a lot of “traffic”
at the Web sites you are visiting. Other possible causes are lack
of sufficient memory in your computer (16 megabytes of RAM re­quired) or a slow processor (you need a Pentium® 133 or faster,
or equivalent).

Problem

You encounter communications problems with your modem

Solution

Check that your communications software has been set up prop­erly. Recheck the initialization string and dial string specified in
your software manual.

Memory-resident programs can cause a variety of problems. Try
starting up your computer without them. Programs that can
cause problems include antivirus programs and screen savers.

24 PCI Modem User’s Guide

5

Firmware Upgrades

Your modem’s software, or “firmware,” can be easily upgraded to
include updates and feature enhancements. To upgrade, you
simply download the new firmware files from

www.modems.com

calling your first V.92 site, we strongly suggest that you download
the latest firmware.

We also suggest that you register your modem with us so that we
can notify you via e-mail when new firmware releases are avail­able.

and then run a program we provide. Before

Chapter 5. Firmware Upgrades 25

Appendix A

Uninstalling the Modem

The following instructions should work for your new PCI modem
as well as older PCI modems. If not, please refer to your original
modem manufacturer’s documentation for removal instructions.

If your computer has a modem, you may choose to keep it or to
remove it. We recommend that you remove it. Removing the old
modem ensures that your computer will have enough resources
to run your new modem without conflicts with other devices.

Uninstalling the Driver

From the desktop, open the

1

or Remove Programs

modem that you want to uninstall and click
(Depending on your operating system, some of these buttons
may have slightly different labels.)

Follow the on-screen instructions and click

2

In the dialog box that follows (depending on your operating

3

system it could say
or

Modem Properties

stall and click

Modems

Remove

Control Panel

. In the dialog box that opens, select the

, or

Phone and Modem Options

), select the modem you want to unin-

.

, and then click

Remove

Finish

.

.

Uninstalling the Hardware

Take the cover off your computer.

1

Unplug any cords connected to the modem card.

2

Remove the screw that is holding the modem card in place and

3

slide the card out.

Add

,

26 PCI Modem User’s Guide

Appendix B

Regulatory Information

U.S. FCC Part 15 Emissions Statement

This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential in­stallation. This equipment generates, uses and can radiate radio frequency and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.

However, there is no guarantee that interference will not occur in a particular in­stallation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the fol­lowing measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which

•

the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

•

U.S. FCC Part 68 Statement

This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. The unit bears a label on the back which contains among
other information a product identifier in the format US:AAAEQ##TXXXX. If re­quested, this number must be provided to the telephone company.

This equipment uses the following standard jack types for network connection:
RJ11C.

This equipment contains an FCC compliant modular jack. It is designed to be
connected to the telephone network or premises wiring using compatible modu­lar plugs and cabling which comply with the requirements of FCC Part 68 rules.

The Ringer Equivalence Number, or REN, is used to determine the number of
devices which may be connected to the telephone line. An excessive REN may
cause the equipment to not ring in response to an incoming call. In most areas,
the sum of the RENs of all equipment on a line should not exceed five (5.0).

In the unlikely event that this equipment causes harm to the telephone network,
the telephone company can temporarily disconnect your service. The telephone
company will try to warn you in advance of any such disconnection, but if ad­vance notice isn't practical, it may disconnect the service first and notify you as
soon as possible afterwards. In the event such a disconnection is deemed nec­essary, you will be advised of your right to file a complaint with the FCC.

From time to time, the telephone company may make changes in its facilities,
equipment, or operations which could affect the operation of this equipment. If
this occurs, the telephone company is required to provide you with advance no-

Appendix B. Regulatory Information 27

tice so you can make the modifications necessary to obtain uninterrupted serv­ice.

There are no user serviceable components within this equipment. For repair
and/or warranty information, see the flyer included with your modem.

It shall be unlawful for any person within the United States to use a computer or
other electronic device to send any message via a telephone facsimile unless
such message clearly contains, in a margin at the top or bottom of each trans­mitted page or on the first page of the transmission, the date and time it is sent
and an identification of the business, other entity, or individual sending the mes­sage and the telephone number of the sending machine or of such business,
other entity, or individual. The telephone number provided may not be a 900
number or any other number for which charges exceed local or long distance
transmission charges. Telephone facsimile machines manufactured on and after
December 20, 1992, must clearly mark such identifying information on each
transmitted message. Facsimile modem boards manufactured on and after De­cember 13, 1995, must comply with the requirements of this section.

This equipment cannot be used on public coin phone service provided by the
telephone company. Connection to Party Line Service is subject to state tariffs.
Contact your state public utility commission, public service commission, or cor­poration commission for more information.

Industry Canada Emissions Statement

This Class B digital apparatus meets all requirements of the Canadian Interfer­ence-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règle­ment sur le matériel brouilleur du Canada.

Industry Canada CS03 Statement

NOTICE: This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration num­ber. The abbreviation, IC, before the registration number signifies that registra­tion was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry Can­ada approved the equipment.

The Ringer Equivalence Number (REN) for this terminal equipment is identified
on the bottom label of the equipment. The REN assigned to each terminal
equipment provides an indication of the maximum number of terminals allowed
to be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the
sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

AVIS : Le présent matériel est conforme aux spécifications techniques
d’Industrie Canada applicables au matériel terminal. Cette conformité est con­firmée par le numéro d'enregistrement. Le sigle IC, placé devant le numéro d'en­registrement, signifie que l’enregistrement s’est effectué conformément à une
déclaration de conformité et indique que les spécifications techniques d'Industrie
Canada ont été respectées. Il n’implique pas qu’Industrie Canada a approuvé le
matériel.

L'indice d'équivalence de la sonnerie (IES) du présent matériel est montré sur
l'étiquette inférieure du produit. L'IES assigné à chaque dispositif terminal in­dique le nombre maximal de terminaux qui peuvent être raccordés à une inter­face téléphonique. La terminaison d'une interface peut consister en une combi­naison quelconque de dispositifs, à la seule condition que la somme d'indices
d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5.

28 PCI Modem User’s Guide

Electrostatic Discharge Statement

The unit may require resetting after a severe electrostatic discharge event.

Caution:

To reduce the risk of fire, use only the supplied phone cord or No.26 AWG or
larger UL Listed or CSA Certified telecommunication line cCord.

Do not use this product near water – for example, in a wet basement or near a
swimming pool. Avoid using this product during an electrical storm. There may
be a remote risk of electric shock from lightning.

Appendix B: Regulatory Information 29

Declaration of Conformity

Declaration of Conformity Déclaration de conformité Konformitätserklärung
Δήλωση Συμμόρφωσης Dichiarazione di conformità Deklaracja zgodności
Declaración de conformidade Konformitetsdeklaration Uyum Beyanatı
Declaração de Conformidade

Brand/Varemærke/Merk/Marque/Marke/
Μάρκα/Marchio/Marka/Marca/Märke/
Thương hiệu

Type/Typ/Μάρκα/Tipo/Türü/Kiểu mẫu

The manufacturer declares under sole responsibility that this equipment is compliant to
Directive 1999/5/EC via the following. This product is CE marked.
Producenten erklærer under eneansvar, at dette udstyr er i overensstemmelse med
direktivet 1999/5/EC via følgende. Dette produkt er CE-mærket.
De fabrikant verklaart geheel onder eigen verantwoordelijkheid dat deze apparatuur
voldoet aan Richtlijn 1999/5/ EC op grond van het onderstaande. Dit product is voorzien
van de CE-markering.
Le constructeur déclare sous son entière responsabilité que ce matériel est conforme à la
Directive 1999/5/EC via les documents ci-dessous. Ce produit a reçu le marquage CE.
Hiermit erklärt Zoom die Übereinstimmung des Gerätes modem mit den grundlegenden
Anforderungen und den anderen relevanten Festlegungen der Richtlinie 1999/5/EC. Die­ses Produkt ist das gekennzeichnete CE.

Ο κατασκευαστής δηλώνει με αποκλειστική του ευθύνη ότι αυτό το προϊόν
συμμορφώνεται με την Οδηγία 1999/5/ΕC μέσω των παρακάτω. Αυτό το προϊόν φέρει τη
Σήμανση CE.

Il fornitore dichiara sotto la sola responsabilità che questa apparecchiatura è compliant a
1999/5/EC direttivo via quanto segue. Questo prodotto è CE contrassegnato.
Producent stwierdza że to urządzenie zostało wyprodukowane zgodnie z Dyrektywą
1999/5/EC. Jest to potwierdzone poprzez umieszczenie znaku CE na urządzeniu.
O fabricante declara sob sua exclusiva responsabilidade que este equipamento está em
conformidade com a Directiva 1999/5/EC através do seguinte. Este produto possui Mar­cação CE.
El fabricante declara bajo su exclusiva responsabilidad que este equipo satisface la
Directiva 1999/5/EC por medio de lo siguiente. Este producto tiene marca CE.
Bu ürünün imalatçısı tüm sorumluluk kendisinde olmak kaydıyla bu cihazın aşağıdaki
tabloda gösterilen biçimde 1999/5/EC (R&TTE Yönetmeliği) no.lu Yönetmeliğe uygun
olduğunu beyan etmektedir. Bu ürün CE İşareti taşımaktadır.
Nhà sản xuất cam kết với trách nhiệm của mình là thiết bị này tuân theo Hướng dẫn
1999/5/EC thông qua các mục sau. Sản phẩm này được đánh dấu là CE.

73/23/EEC - LVD EN 60950-1:2001
9/336/EEC - EMC EN 55022:1998 +A1: 2000 + A2: 2003

EN 55024:1998 +A1: 2001 + A2: 2003

PCI Modem

Series 1057

Director, Hardware Engineering/Direktør, Hardware Engineer­ing/Director, Sustaining Engineering/Directeur, ingénierie de

Andy Pollock
02 November 2006
1057 TCF/TF

soutien/Direktør, Sustaining Engineering/ Διευθυντής,
Μηχανικής Διατήρησης/Direttore, Hardware
Engineering/Dyrektor, Inżynieria ciągła/Director, Engenharia de
Manutençã /Director, Ingeniería de apoyo/Donanım Mühendis­liği, Müdür/Giám Đốc Kỹ thuậtn cứng

30 PCI Modem User’s Guide

Appendix C

Future Reference Information

We recommend that you take a few moments to fill in the follow­ing information for your future reference. In the event you need to
call Technical Support or Customer Service, you will need the
information below.

Modem Model _______________________

(located on the box)

Serial Number _______________________

(located on the bracket or on the board)

COM Port _______________________

Date of Purchase _______________________

Store or Dealer_______________________

Appendix C. Reference Information 31

NOTICE

This document contains proprietary information protected by copyright, and this
User’s Manual and all the accompanying hardware, software, and documentation
are copyrighted. All rights are reserved. No part of this document may be photo­copied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer does not warrant that the hardware will work properly in all en­vironments and applications, and makes no warranty and representation, either
implied or expressed, with respect to the quality, performance, merchantability,
or fitness for a particular purpose of the software or documentation. The manu­facturer reserves the right to make changes to the hardware and User’s Manual
content without obligation to notify any person or organization of the revision or
change.

All brand and product names are the trademarks of their respective owners.

© Copyright 2006. All rights reserved.

32

3066-A 27444 ©2006