NOTICENOTICE
This document contains proprietary information protected by copyright, and
this Manual and all the accompanying hardware, software, and
documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in
any form.
The manufacturer do es not warrant that the hardwar e will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular pur po s e of the software or
documentation. The manu facturer reserves the right to make changes to the
hardware, software, and documentation without obligat ion to notify an y
person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
OIP AND PHONE TROUBLESHOOTING TIPS .................................75
PPENDIX E REGULATORY INFORMATION............................... 79
A
Overview
The V3 is a gateway/router with a TelePort™ VoIP phone port.
You use the V3 in conjunction with an Ethernet cable modem or
Ethernet ADSL modem to connect to the Internet. The
gateway/router provides an interface between the Internet and
your local area network (LAN). It also includes an advanced
firewall, which allows you to control Internet access from your
local network and which protects your local network from
unwanted Internet traffic. The TelePort lets you use an ordinary
telephone to make VoIP calls over the Internet and regular calls
through the familiar Public Switched Telephone Network (PSTN).
This User Guide contains installation instructions and explains how
to configure the V3 for some popular applications. Most users
should go now to the next chapter, Installation Instructions.
Note:
If you are an Internet service provider, a VoI P service provider, or a system
administrator, additional information is available in the Technical Reference
Manual at
The Technical Reference manual includes information such as voice parameters
and dialing plan configurations.
www.zoom.com
Overview5
1
Installation Instructions
This chapter covers the basic instructions needed to install your
V3 and place VoIP calls.
1.1 What’s in the Package
Software CD-ROM
Phone Cord
Power Cube
Ethernet Cable
USB Cable
6Zoom V3 User’s Guide
The CD contains the Installation Software, User Manual, Warranty,
and Customer Support information.
In addition, you may have a
phone-jack adapter
to adapt the RJ-11
phone cord for a different phone jack (certain countries only).
If anything is missing or damaged, contact Zoom Customer
Support or your retailer or distributor.
What You Will Need
•
An Ethernet cable modem or Ethernet DSL modem
•
A
Windows, Macintosh, or Linux computer
a
Network Interface Card (NIC)
•
•
A
telephone
An
accessible telephone jack
to plug into the V3 if you plan to use VoIP.
or a
USB port.
(a jack where you can plug in a
regular telephone and make calls).
•
A
DSL phone filter
.
equipped with
.
Chapter 1: Installation Instructions7
1.2 Quick Start Instructions
Installing the V3 involves five steps:
Installing the Hardware, Configuring Internet Explorer
Configuring Your V3
, and
Setting Up VoIP Service
Installing the Software
,
,
.
Step 1: Installing the Software
Installing the software is only required for people connecting a
Windows computer directly to the V3. All others should skip to
Step 2: Installing the Hardware.
If your computer has an available Ethernet jack, we recommend
that you use it instead of the USB jack. This will simplify
installation.
If you decide to use the V3’s USB jack, you must remove any
previously installed USB modem drivers on your computer
before installing this software.
button, point to
, double-click
Panel
Install/Uninstall
and click
1111
Remove
Your computer must be on.
your computer’s CD drive. The CD should start automatically
and the
does not start automatically, on the desktop, click the
button, click
the letter of your CD drive.)
Settings
Select Language
Run
, and select
Add/Remove Pro gra ms
tab, select your old USB modem from the list,
. Now continue below.
, and then type
On the desktop, click the
Control Panel
Insert the supplied CD into
screen should appear. (If the CD
D:\setup.exe
. In
, on the
, where D is
Start
Control
Start
2222
Select your language
button. The software installation proceeds automatically.
and click the
Installation Wizard
3333 When the process is complete, you will be prompted to click
and then
Finish
Remove the CD from your CD drive before you shut down
your computer.
8Zoom V3 User’s Guide
Shut Down
to turn off your computer.
Step 2: Installing the Hardware
Installing the Hardware
Connections
, and
is a two-step process,
Powering Up
Making the
.
Making the Connections
1111
The software must be installed before you proceed.
Then, unplug or turn off the power to your PC and
everything connected to your PC.
2222
Plug your phone into the V3’s PHONE jack.
If you have a cordless phone with one or more handsets, plug
the
base station
If RJ-11 phone jacks are not used in your country, you
Note:
will need a phone adapter. Plug the adapter into the V3’s
PHONE
3333
Connect the V3 to the traditional telephone network.
Plug one end of the V3’s phone cord into the V3’s
jack and the other end into a telephone jack where you would
normally plug in a standard telephone. If you are using DSL,
this jack should have a DSL phone filter installed on it. Phone
filters block the DSL frequencies so that someone making a
normal phone call won’t hear noise on the line. They also keep
phone conversations from interfering with DSL performance.
If you do not have a DSL phone filter, they are available at
most retail stores that sell consumer electronics.
into the V3’s
jack and then plug in your phone.
PHONE
jack.
TELCO
4444
Connect the V3 to your cable or DSL modem.
Plug one end of an Ethernet cable into your cable or DSL
modem and plug the other end into the
If your cable or DSL modem is already connected to your PC
with an Ethernet cable, leave the cable plugged into the cable
or DSL modem. Then, unplug the other end from the PC and
plug the end you just unplugged into the V3’s
Chapter 1: Installation Instructions9
port of the V3.
WAN
WAN
port.
5555
If you have an existing router
replace the existing router with the V3, which has a built-in
router. If, however, you need to connect the V3 behind
another router, plug one end of the Ethernet cable into the
port of the V3 and the other end into a
WAN
the router.
6666
If you have a wireless access point or are using a wireless
router as an access point,
modem and plug it into one of the V3’s
, we recommend that you
LAN
unplug it from your computer or
ports.
LAN
port of
7777
Connect the V3 to your computer.
use the Ethernet port if possible, because Ethernet provides a
more reliable connection.
Ethernet -
one of the V3’s
end into the computer’s Ethernet port.
USB -
and the other end into the computer’s USB port.
Plug one end of the included Ethernet cable into
ports (1, 2, 3, or 4) and plug the other
LAN
Plug one end of the USB cable into the V3’s
We recommend that you
USB
port
10Zoom V3 User’s Guide
Powering Up
To ensure that all the devices you just connected to the V3 install
correctly, you need to power up each device one at a time. Follow
these steps carefully.
1111
Plug in the modem’s Power Supply, and turn on the
modem’s on/off switch if it has one.
Plug the modem’s power cube into a power outlet.
Wait for one-two minutes so that you are sure the modem has
completed its power up process before proceeding to Step 2.
2222
Plug in the V3’s Power Supply.
Plug the included power cube into a power outlet and then
into the V3’s power (
Wait for one-two minutes so that you are sure the V3 has
completed its power up process before proceeding to Step 3.
: Use only the power cube shipped with the V3 or you
Note
may cause damage to your hardware.
3333
Turn the computer on.
PWR
) jack.
If you are using USB
display, showing the progress of the installation. Follow the
prompts.
—
Windows XP users
disclaimer boxes regarding Windows logo testing. You can
safely disregard these messages and click
—
Windows 2000 users
Not Found
and click
—Windows 98/Me users
prompted to do so.
Chapter 1: Installation Instructions11
dialog box. You can safely disregard this message
.
Yes
, a
Found New Hardware
: You may see
: You may see a
: Restart your computer if you are
Hardware Installation
Continue Anyway
Digital Signature
box should
.
Step 3: Configuring Internet
Explorer
Macintosh and Linux users:
automatically, so you can skip this section. Turn to page 68 to
make sure that your computer’s TCP/IP settings are configured
correctly.
Windows users:
connection must be set for a
connection.
shouldn’t need to do anything. If you are just setting up your cable
or DSL Internet connection for the first time, we have included
instructions. The following instructions are for Internet Explorer, a
popular Web browser. If you are using Netscape Navigator or
another browser, set it up now to use a
might be called a “Local Area Network” or “broadband”
connection).
If you use Internet Explorer, you need Version 5 or later. Most
people have the right version. If you don’t, we suggest you get a
free upgrade. If you want to check your version number, open
Internet Explorer, select
Your version number is right under the Microsoft Internet
Explorer logo. You can ignore all the numbers after the period
following the first digit.
1111 On the desktop,
Explorer
The software that you use to make an Internet
If you are already using a cable or DSL modem, you
right-click
icon, and select
Your Web browser is set up
network connection,
network connection
, then
Help
About Internet Explorer
(not left-click) the
Properties
.
not a
dial-up
Internet
(this
.
If you cannot access Internet Explorer:
Windows XP users: From the desktop, click the
then click
and Internet Options
icon.
Windows 98/Me/2000 users: From the desktop, click the S
button, point to
Control Panel
12Zoom V3 User’s Guide
Control Panel
Settings
, click the
. In
Control Panel,
and then click the
, and then click
Internet Options
click
Internet Options
Control Panel
icon.
Start
Network
button,
tart
. In
2222 In the
tab.
Internet Properties
dialog box, click the
Connections
3333 On the
Windows XP users: In the
4444
Wizard
If you see a
to return to the
In the
to the Internet
In the
connection manually,”
In the
using a broadband connection that is always on,”
Next
Connections
dialog box, click
Location Information
Network Connection Type
Getting Ready
Internet Connection
.
5555 Windows 98/Me/2000 users: In the
Wizard
connection manually, or I want to connect through a local
area network (LAN)”
In the
change the selection to
network (LAN)”
dialog box, select
Setting up your Internet connection
tab, click
Welcome
.
dialog box, click
, and click
“I connect through a local area
and click
.
Setup
Welcome to the New Connection
.
Next
dialog box, click
dialog box, and click
dialog box, click
“Set up my
and then click
dialog box, click
“I want to set up my Internet
Next
Next
Internet Connection
.
Next
.
Next
.
“Connect
dialog box,
Cancel
again.
Connect
and click
In the
Local area network Internet configuration
box, uncheck the box
server”
A dialog box asks if you want to set up an email account. Click
No
. Then click
and then
Next
“Automatic discovery of proxy
.
Next
.
dialog
6666 When the configuration process is done, you will see a
Completing the Internet Connection Wizard
Windows 98/Me/2000 users: Be sure to uncheck the box that
says
“To connect to the Internet immediately, select this
box….”
Chapter 1: Installation Instructions13
dialog box.
7777 Click
Finish
.
8888 Windows XP users: Close
Windows 98/Me/2000 users: If Internet Explorer is open,
close it before going to the next step of the installation,
Configuring Your V3
Control Panel
.
.
Step 4: Configuring Your V3
•
If you have a
•
If you have a
Cable Modem
DSL Modem
, see below
, see page 15.
Configuring the V3 for a Cable
Modem
The V3 is set up by default to work with a cable modem, so
additional configuration is normally not required.
1111
Go to your Web browser
Navigator) and
2222
If you connect successfully, your installation is complete
and you’re ready to browse the Web!
Setting up VoIP Service on page 18.
try to connect
(i.e., Internet Explorer or Netscape
to a familiar Web address.
Continue with Step 5:
14Zoom V3 User’s Guide
Configuring the V3 for a DSL
Modem
1111
Open the Zoom Configuration Manager.
You should have a
double-click this icon to open up the
Configuration Manager
open your Web browser, type
.)
Enter
2222
Log in to the Zoom Configuration Manager.
Type the following User Name and Password in lowercase
letters as shown. (You will need to use this User Name and
Password each time you want to open up the
Configuration Manager
in the User’s Manual on the CD if you would like to choose a
different Password.)
icon on your desktop. You must
Zoom
Zoom
. (If you do not have an icon,
http://10.2.2.2
. See
Changing the V3’s Password
and press
Zoom
User Name:
Password:
Chapter 1: Installation Instructions15
admin
zoomvoip
3333The
At Internet Connection Type, pull down the list of selections
and choose the type of DSL your provider uses.
know what type you have, read below.
The three most common types of DSL service are PPPoE, PPPoA,
and 1483. There is also Static IP, but it is very unlikely that you are
using it without knowing. You would have had to ask your service
provider for it, and there is typically an additional monthly fee.
Basic Setup
page displays.
If you don’t
It is very important that this selection is correct
know what type of service you have, we recommend that you call
your service provider and ask them. If you can’t call them, the
tables beginning on page should help you figure it out.
4444 Click
Save Changes.
depending on the type of DSL you select.
The screen may change slightly,
, so if you don’t
16Zoom V3 User’s Guide
5555
Configuring the V3 for DSL PPPoE, PPPoA, 1483, or
Static IP.
If you selected DSL PPPoE:
Your service provider should have given you a
(usually your email address or the characters preceding the @
sign in your email address) and a
username and password that you used to get into the
Configuration Manager.
find your username and password, call your service provider
and tell them you have misplaced your username and
password. Then enter them as well. Skip to Step 7.
password (NOT
) If you cannot remember or cannot
username
the
Zoom
If you selected DSL PPPoA or DSL 1483:
To make the V3 work with DSL PPPoA or 1483, you will have
to configure your DSL modem. For PPPoA, you need to “pass
through” your DSL modem’s IP Address to the V3. For DSL
1483, you need to “turn off NAT.” NAT is a kind of firewall.
You will have to do this through your DSL modem
configuration software. Unfortunately there are many different
DSL modem manufacturers and each one handles this a little
bit differently, so we can’t give specific instructions for your
modem. You should find these settings in your DSL modem
user’s manual or configuration software under “Advanced
Features” or “Advanced Configuration.”
—If you have DSL PPPoA
for is commonly called
Spoofing
or select it.
, or just
IP Passthrough
, the setting that you are looking
PPP Half Bridge, ZIPB, DHCP
. When you find it,
check
—If you have DSL 1483
Configuration
off NAT.
, or something similar. When you find it,
, look for
Setting NAT, NAT
turn
If you selected DSL with Static IP:
Enter the
and
provider, and then click
Chapter 1: Installation Instructions17
static IP address, subnet mask, default gateway
DNS Server
IP address assigned to you by your service
.
Add
,
6666 Click
Reboot
Save Changes
, and then
Confirm
, then
Write Settings to Flash and
.
7777
Go to your Web browser
Navigator) and
8888
If you connect successfully, your installation is complete
and you’re ready to browse the Web!
Setting up VoIP Service
If you do not connect successfully, refer to the
Troubleshooting Tips
try to connect
(i.e., Internet Explorer or Netscape
to a familiar Web address.
Continue with Step 5:
on page 71.
Step 5: Setting up VoIP Servic e
If you purchased a V3 Model 5567, your unit has been set up for
VoIP service, so continue below with 1.3 Tips for Making VoIP
Calls. If you purchased another Model V3, please go to Chapter 2
on page 23.
1.3 Tips for Making VoIP Calls
Distinctive Ring and Dial Tone -
sound different from your normal phone. This means that you can
easily tell by the ring that you are receiving a VoIP call. Perhaps
more important, when you make a VoIP call, you will hear a
different dial tone than you hear on the public phone network, so
that you can be sure you are making a VoIP call.
The V3’s ring and dial tone
Speed dialing -
speed dialing feature, you can use it for your VoIP calls and your
regular calls. Just be sure to start the VoIP calls with the # symbol
(except in VoIP Only Mode where you don’t use the #).
Redial -
any other number, using the redial feature on your phone.
18Zoom V3 User’s Guide
You may redial a VoIP number just as you would redial
If the phone that you plugged into the V3 has a
Hook Flash -
call, you will hear a call waiting tone. Momentarily press the hook
button on your phone to talk to the second caller, and press it
again to go back to your first conversation. After you have
completed a VoIP call, you can press the hook button to get a
fresh VoIP dial tone and make another VoIP call without dialing
(Note that redial or speed dialing will not work in this case,
however. You must hang up for at least one second if you need to
make a conventional phone call.
If you receive a second call while you are on a VoIP
1.4 Setting the V3 for VoIP Only
Mode
For models outside of the US, the V3 can be set to operate in
VoIP Only Mode
to dial # before dialing a number. Use
•
You have a cable modem and you are not near a phone jack
that you can plug the V3 into.
•
You are using a DSL modem and your DSL line also provides
your ISDN service.
•
You are using “unbundled” DSL—that is, a line without any
telephone service attached to it.
. While in
VoIP Only Mode
VoIP Only Mode
, you do not need
when:
#
•
You intend to use the phone connected to the V3
VoIP calls. That way, you do not have to hit # before every
call.
To put the V3 in
1111 From the
Over IP
2222 Check the
3333 Click
Chapter 1: Installation Instructions19
Save Changes, Write Settings to Flash and Reboot
and
Confirm
VoIP Only Mode
Zoom Configuration Manager
icon at the top of the page.
VoIP Only Mode
.
, follow these steps:
, click the
box.
solely
Voice
for
,
1.5 Front Panel Description
Light Description
PWR
LINK
DATA
USB
LAN
1-4
VoIP
If you have followed the manual to this point, your V3 gateway and
VoIP should be working. Congratulations, you’re ready to enjoy
the V3!
Lights when the V3 is plugged into a power source.
Lights when the V3 is connected to its broadband WAN
connection device.
Blinks when data is being transferred through the broadband
line.
Lights when the USB port of the V3 is plugged into a
powered-up computer’s USB port.
Lights when a LAN port of the V3 is plugged into the Ethernet
port of a powered-up device.
Lights when a Voice over IP call is taking place.
1.6 If You Need Help
•
If you have hardware installation problems, our Technical
Support Staff will be happy to assist you.
Windows Users:
the CD for contact information. You may also want to refer to
the Frequently Asked Questions on the CD.
Macintosh and Linux Users:
Support information and User Documentation in Adobe PDF
format in the appropriately named folders in the directory of
the CD-ROM that came with your V3.
20Zoom V3 User’s Guide
Please see the Customer Support portion of
You will find Customer
• From time to time, Zoom may release improved firmware.
This is available at
instructions. We recommend that you check this site
periodically for updates.
www.zoom.com
, along with upgrade
1.7 Changing the V3’s Password
& Resetting the Unit to Its
Default Settings
To change the V3’s Password, click the
the top of the
Administration
•
Type the new password, then retype it for verification
purposes.
•
Click
and
Note:
The password must be at least 8 characters. If you change your
password and then forget it, your only recourse is to reset it to the
default by performing a hardware system reset (see below).
Zoom Configuration Manager
heading, click
Save Changes, Write Settings to Flash and Reboot
Confirm
.
Admin Password
Advanced Setup
. Under the
.
icon at
,
Chapter 1: Installation Instructions21
If you have changed the system settings on your V3 unit and for
some reason want to restore them to the factory default settings,
you can do so in one of two ways: You can perform a software
reset or a hard reset.
If you can open your Web browser and access your V3’s user
interface, here’s how to perform a software reset:
•
From the
Reset to Default
Settings to Flash and Reboot
complete, your unit is reset to its factory settings. Click on any
of the icons at the top of the page to continue.
If you lose your link to the unit and cannot communicate with it
via the Web browser, here’s how to perform a hard reset.
•
Using a paper clip, press the
panel. While holding in this button, count to five, and then
release the button. You are now guaranteed that all system
settings are restored to the unit’s factory defaults.
Advanced Setup
. You will be prompted to click the
page, under
button. Once this process is
RESET
Administration
button on the unit’s back
Write
1.8 Windows Users: Removing
the V3
, click
If you have Windows and want to remove your V3—for instance,
if you move your computer to a location without broadband
service—you should remove the software before disconnecting the
hardware.
From the desktop, select Start | Programs | Zoom VoIP
1111
Gateway | Uninstall.
2222 When prompted to confirm your choice, click Yes
.
3333 When the process is complete, you will be prompted to
click Finish.
4444 Unplug your V3 hardware
22Zoom V3 User’s Guide
.
2
Voice Over IP Settings
If you purchased a V3 Model 5567, you do not need this
chapter. If you have another V3 model, please continue below.
2.1 Changing Your VoIP Settings
The V3 needs to be configured with specific information for
the VoIP service that you plan to use.
If you received the V3 from your service provider, it is likely
that it is preset for their VoIP service.
provider will tell you that the unit has been preset. If you’re not
sure you can check by going to the
(Double-click the
over IP
Setup
you can now refer to
on page 18 or
on page 28
button on the opening page, then the
button.) If the
Zoom V3
Section
. If your V3 is not preset, continue below.
icon on your desktop, then the
User ID
Section
box is filled in, your V3 is preset;
1.3 Tips for Making VoIP Calls
2.2 Call Forwarding and Call Waiting
In most cases the service
Advanced VoIP Setup
Advanced VoIP
page
Voice
If Your Unit Is Not Preset for VoIP
There are two ways to configure the V3 for VoIP.
that you enter specific information provided to you by your service
provider.
Some service providers use
service provider gave you a
Account Configuration. Go to Auto Account Configuration on
page 24.
Chapter 2: Voice Over IP Settings23
Auto Account Configuration
Server Address
, they are using Auto
Both require
. If your
If your service provider did not give you a Server Address but
provided you with a
your V3 manually. Go to Manual Account Configuration on page
26.
User ID
and a
Password
, you will configure
Auto Account Configuration
Open
the
Voice Over IP
Zoom V3
icon on your desktop, then the
1111
Click the
icon at the top of the opening page to display the
setup page.
page.
Voice over IP
Voice over IP
2222
Under
Basic Setup
, in the
Server
box enter the Server
address given to you by your provider.
24Zoom V3 User’s Guide
If your service provider gave you a
3333
the Filename box. If you did not get a Filename from
your service provider, leave the box as it is.
Filename
, enter it in
Go to the box labeled
4444
should have told you whether encryption should be on
(box checked) or off (box unchecked). It is important that
this is right, so if you don’t have this information contact
your service provider before proceeding.
Click the
5555
You can now use
6666
Country/Region
tone you would like for your incoming VoIP calls. You
can either choose to have your ring and ring tone be the
same as your normal phone ring, slightly different, or
completely different. We recommend that you make the
ring different from your normal ring so that you can tell
the difference between an incoming VoIP call and a
regular call.
To make your incoming ring the same as your normal
choose your country from the pulldown menu.
ring,
To make your incoming ring slightly different
normal ring, choose your country from the pulldown menu
and pick the “VoIP” option. This will give you the same tone
as your normal ring with a different ring pattern.
Download Configuration
Encryption
Select Ring & Tone by
to decide what kind of ring and ring
. Your service provider
button.
from your
For a completely different ring tone
you can choose any ring listed for any country.
Click
7777
Chapter 2: Voice Over IP Settings25
Save Changes,
Reboot
, and then
then
Confirm
Write Settings to Flash and
.
for your VoIP calls,
8888
Check that your settings are okay.
box near the top of the page. If this box is now filled
ID
Look at the
in, your settings are okay.
If this box is not filled in, contact your provider.
You can now refer to
9999
on page 18 or
Calls
Waiting
on page 28.
Section
Section
1.3 Tips for Making VoIP
2.2 Call Forwarding and Call
Manual Account Configuration
User
Open
the
Advanced VoIP Setup
Zoom V3
for the username and
admin
Voice over IP
Voice over IP
1111
Double-click the
letters, enter
password. Click the
page to display the
Advanced VoIP Setup
page to display the
IP
page.
icon on your desktop. In lowercase
zoomvoip
icon at the top of the opening
setup page. Then click the
button at the bottom of the
Advanced VoIP Setup
page.
for the
Voice Over
26Zoom V3 User’s Guide
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