Zoom USB Faxmodem User Manual

USB Faxmodem User Guide

NOTICE

This document contains proprietary information protected by copyright, and
this User’s Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.

The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty and representa­tion, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or docu­mentation. The manufacturer reserves the right to make changes to the
hardware and User’s Manual content without obligation to notify any person
or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

© Copyright 2004. All rights reserved.

Contents

INTRODUCTION ......................................................................... 2

HAT YOU NEED TO USE YOUR MODEM

W

INSTALLING YOUR USB FAXMODEM...................................... 3

NSTALLING THE DRIVERS

I

ONNECTING THE MODEM TO YOUR COMPUTER

C

ONFIRMING THE INSTALLATION

C

NSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE

I

................................................................. 3

....................................................... 5

IMPORTANT INFORMATION ABOUT V.92 MODEMS.............. 7

ODEM UPGRADES

M

OW TO USE NETWAITING MODEM-ON-HOLD

H

......................................................................... 8

REMOVING YOUR MODEM ..................................................... 10

COMMUNICATING WITH YOUR MODEM ............................... 11

CCESSING THE INTERNET

A

AKING THE MOST OF THE FAX FEATURES

M

OMMUNICATION SETUP OPTIONS

C

NITIALIZATION STRINGS AND

I

SING VIDEO

U

................................................................................ 14

............................................................. 11

AT C

TROUBLESHOOTING .............................................................. 15

LUG AND PLAY SETUP PROBLEMS WITH WINDOWS

P

THER TROUBLESHOOTING TIPS

O

.................................................... 16

.......................................... 2

................................ 4

.................. 6

................................... 8

...................................... 11

.................................................. 12

OMMANDS

.................................. 13

........................ 15

APPENDIX A: REMOVING AN INTERNAL MODEM ............... 24

APPENDIX B: REGULATORY INFORMATION .......................25

APPENDIX C: REFERENCE INFORMATION .......................... 29

Introduction

This Modem User Guide expands the Quick Start included with your
faxmodem package and contains all the information you should need
to use and troubleshoot your new modem. The Table of Contents
shows the various useful sections of this User Guide.

What You Need to Use Your Modem

Make sure that you have received the following items:

•

USB faxmodem

•

Phone cord

•

USB cable

•

CD-ROM with installation and communications software.

You also need the following:

•

IBM-compatible PC and Windows 98SE, Me, 2000, or XP oper-

ating system.

•

An available USB port on your computer.

•

For software supplied on a CD-ROM disc, a CD drive.

•

A telephone jack to plug the modem into, so the modem can dial

out and receive calls.

2 USB Faxmodem Installation Guide

Installing Your USB Faxmodem

Note:

You must install the drivers

before

you install the modem.

Installing the Drivers

If your computer already has an internal
modem installed, you should remove the

IMPORTANT

Your computer should be turned on. Close any applications

1

you have running.

Insert the CD-ROM disc that came with your faxmodem into
your CD-ROM drive. The CD should automatically start af­ter a few seconds and display an installation screen.

If the CD does not start automatically:

puter

icon on your desktop; then double-click the icon for
your CD-ROM drive. If the installation program doesn’t start
right away, double-click

When the installation screen appears, click

2

Drivers

modem and its drivers now. Your old mo­dem may interfere with the installation of
your new modem. Please refer to page 24.

Click the

and then

launch.exe

USB Drivers

.

setup.exe

or

Install Modem

My Com-

.

The installation program begins. Click

3

on-screen instructions.

Windows 98SE users:

4

quire updating. Click
few moments, a Windows 98 Second Edition Q242004 up­date box appears; click
ment box appears; click
plete, you will be prompted to restart your computer.

Installing Your USB Faxmodem 3

Your operating system drivers re-

Finish

when prompted to do so. In a

Yes

. The Windows License Agree-

Yes

. When the installation is com-

Next

and follow the

Windows Me/2000/XP users:

computer when prompted to do so.

Click

Finish

and restart your

Connecting the Modem to Your Computer

Make a note of the serial number of your faxmodem, which

1

is located on the bottom of the case, just under the bar­code.

Connect the USB cable by plugging the cable’s square end

2

into the USB jack on the back of the faxmodem. Plug the
other rectangular end into the USB connector on your com­puter.

Windows 2000 users:

3

Digital Signature Not Found

message and click

Windows XP users:

dialog box regarding Windows logo testing. You can safely
disregard this message and click

Connect the phone cord. Plug one end of the cord into the

4

phone jack on the back of the modem. Plug the other end
into the wall jack just as you would a telephone.

Note:

Use the supplied telecommunication cable or an
equivalent of minimum AWG 26 line cord.

Continue below.

5

4 USB Faxmodem Installation Guide

You may see a dialog box stating

. You can safely ignore this

Yes

.

You may see a standard disclaimer

Continue Anyway

.

Confirming the Installation

Your computer should be turned on.

Windows 98SE/Me users:

1

Start | Settings | Control Panel

to

Modems

Windows 2000 users:

Start | Settings | Control Panel | Phone and Modem Op­tions

Windows XP users:

Start | Control Panel | Printers and Other Hardware

double-click the
click the

•

If prompted, enter your location information.

•

Click the entry for your modem and then click

•

Set the

Click the

2

Query Modem
Interrupt

dem. You will see a list of AT commands and responses,
indicating that your new modem is properly connected.

IMPORTANT:

puter, you’ll need to redirect your application software so that it rec­ognizes your new modem. Please turn to page 15 for instructions.
Otherwise, continue below.

icon.

and then click the

Phone and Modem Options

Modems

Properties

(probably 115,200). This sets the speed at which the
computer communicates internally with the modem.

Diagnostics

entries (if displayed). This step also tests the mo-

If you already had a modem installed in your com-

tab.

.

Maximum speed

. If displayed, make a note of the

From the computer’s desktop, go

and double-click the

From the computer’s desktop, go to

Modems

From the computer’s desktop, go to

Modem

or

tab.

icon and then

to the highest speed available

tab. Click

More info

Port

and

and

or

Tip:

If your modem is not working, try turning off your computer and
restarting it. If restarting your computer doesn’t work, please
consult the

Installing Your USB Faxmodem 5

Troubleshooting

section on page 15.

Installing the Modem’s Communications Software

The modem’s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’s CD now. You should not install the drivers
again, but you should install any application software you like.

If you have a V.92 modem, after you’ve installed the CD software,
you should read the
section of this manual on page 7. Enjoy your modem.

Important Information about V.92 Modems

6 USB Faxmodem Installation Guide

Important Information about V.92 Modems

If you have a V.92 Modem

With V.92, as with the earlier V.90 standard, your connection speed
depends on your phone line and your Internet Service Provider (ISP).
To enhance compatibility, the V.92 modem automatically detects
whether to use V.92, V.90, or a slower mode when it connects to
your ISP.

Your V.92 modem includes the following capabilities.

QuickConnect:

•

A V.92 modem remembers the line conditions of the last number
called, and uses this information to try to reduce connection
times.

Modem-on-Hold:

•

You have the option of receiving voice calls while online. You can
answer the call and put your Internet session on hold if your ISP
supports this capability and you have Call Waiting service com­patible with the modem. See page 8 for more details about Mo­dem-on-Hold.

Faster Upload Speeds:

•

Upload speeds may be increased, from 33.6K bps to a maximum
of 48K bps. (Actual rates vary, depending on line
conditions.)

V.44 Data Compression:

•

The V.44 standard lets you browse the Web and transfer data at
higher speeds.

To make the most of your V.92 modem, follow these steps:

1.

Contact your ISP and get the phone number of a V.92 connec­tion to the ISP.

2.

Check the modem's Web site for news of any V.92 updates. If an
update is available, follow the directions below for upgrading your
modem.

Installing Your USB Faxmodem 7

Note:

If you want to manually change the way your modem con­nects, please consult the AT command tables beginning on
page 19 in the

Troubleshooting

section.

Modem Upgrades

Your modem’s software, or “firmware,” can be easily upgraded. This
is useful for code updates and feature enhancements. To upgrade
your modem’s firmware, you can download new firmware files, when
available, from our Web site, and then run a program we provide.

We also suggest that you register your modem with us so that we
can notify you via e-mail when new firmware releases are available.

How to Use NetWaiting Modem-on-Hold

Your V.92 modem includes the NetWaiting Modem-on-Hold program
from BVRP Software, which is compatible with all Windows operating
systems. This User Guide provides basic information on getting
started using the NetWaiting software. For more details, please refer
to NetWaiting’s built-in help.

Note:

Your ISP must support the V.92 protocol; otherwise not all
Modem-on-Hold features will work. Contact your ISP if you are
unsure. Also, you must have Call Waiting/Caller ID (Type 2
Caller ID) service from your telephone company to use the
modem’s Call Waiting/Caller ID feature.

When you turn your computer back on
software and hardware, you will see NetWaiting’s yellow telephone
icon in your computer’s system tray. (If you do not see it, from the
desktop go to

Waiting

Modem-On-Hold every time you log on, right-click the system tray
icon and select

8 USB Faxmodem Installation Guide

Start | Programs | NetWaiting

to display the icon.)

Settings | Launch at Windows startup

Tip:

after

installing your modem

, and then select

To avoid the step of re-activating

Net-

.

If someone calls while you are online, the NetWaiting box displays on
your computer screen, offering you three choices.

•

Place your Internet connection on hold and accept the call (click

the OK icon).

•

Reject the call and remain connected to the Internet (click the

red X icon).

•

Disconnect your Internet connection and accept the call (click the

Disconnect

Note:

The length of time that your modem can be on hold varies de-

icon).

pending on your ISP. Check with your provider.

Installing Your USB Faxmodem 9

Removing Your Modem

If you ever want to remove your USB faxmodem, follow these steps:

Windows 98SE/Me/2000 users:

1

Start | Settings | Control Panel
Add/Remove Programs

the onscreen instructions and click

Windows XP users:

Panel

and double-click

your USB modem. Follow the onscreen instructions and

Finish

click

Modem Properties

The

2

dialog box will appear. Select the modem you want to unin­stall and click

Shut down your computer and unplug your modem.

3

.

From the desktop, go to

Add/Remove Programs

Remove

.

From the desktop, go to

and double-click

. Delete your USB modem. Follow

Finish

.

Start | Control

Phone and Modem Options

or

. Delete

10 USB Faxmodem Installation Guide

Communicating with Your Modem

The faxing and communications software that came with your fax­modem sets itself up automatically and takes care of sending any
necessary commands to the modem.

You should read this section, however, if you want to learn some
general facts about how software works with your faxmodem, or if
you intend to use your new modem with other software.

Accessing the Internet

To access the Internet and the World Wide Web, you need an online
service such as America Online (AOL) or an Internet Service Pro­vider (ISP). The best place to start is the CD included with your mo­dem package, which contains online services for you to try.

Online services provide installation software that makes signing up
almost automatic. ISPs typically supply or suggest the browser soft­ware needed to access their service. They also provide additional in­structions and software for setting up your account.

Note:

You may need to redirect your application software to recog-

nize your new modem; refer to page 15 if you need assistance.

Making the Most of the Fax Features

Your faxmodem includes software on the enclosed CD that enables
you to send, receive, and schedule faxes. The software will also let
you set up fax-back, sometimes called fax-on-demand, and issue fax
broadcasts.

If you use your modem for receiving faxes, keep in mind:

•

Your computer must be running, and the communications soft-

ware must be active.

Communicating with Your Modem 11

•

If you want to connect to your online service or ISP, you must exit

the communication software first. While you are on line and if you
do not have a V.92 modem model, you may not receive calls or
faxes.

•

Some computers have a power saving option that stops the hard

drive from spinning after a period of inactivity. If a call comes in,
it may fail to connect while the hard drive restarts and activates
the software. If this happens, you should deactivate the feature
of your power saving option that stops the hard drive. See your
computer's documentation for details.

Communication Setup Options

If you run into configuration difficulties with your communication soft­ware, it may be helpful to read the following section.

In setting up some older software programs, you may be asked to
enter certain information. Most programs have default settings that
are correct for use with this modem, and there is no need to change
them. However, you should be aware of the following items:

If you are asked to select the “modem type” from a menu, and you
don’t see your modem listed by name, select the most descriptive
name such as

dem

.

In the dialing directory, set all entries to the highest possible baud
rate, if your software and serial port support these speeds (do not go
over 115,200 bps). All communications between the computer and
the faxmodem take place at this higher speed, independent of the
modem-to-modem speed.

V.92 modem, 56K modem

, or generic

Class 1 Mo-

If your fax software gives you the option of selecting

Class 2

12 USB Faxmodem Installation Guide

fax drivers, select

Class 1

.

Class 1

or

Initialization Strings and AT Commands

An initialization string is a group of AT command settings that is sent
to the faxmodem as soon as you start up the software. The software
determines which commands should be included in the initialization
string, based on the device you select during installation. The com­mands remain in effect throughout the communications session, un­less the software sends other commands to override them.

The software uses other AT command strings for all commands sent
to the modem. This is transparent to you—the software does this in
the background without you being aware of it.

It is sometimes necessary, however, to add other AT commands to
initialization strings. You can find a table of AT commands on the
World Wide Web at

AT Command Sets

on

If your software suggests an initialization string for this modem, you
should use it. If your software does not list this modem and no initiali­zation string is suggested, use the following:

Your telephone service may include Call Waiting that you can tempo­rarily suspend by using your phone to dial a special code. (For ex­ample, in the U.S., you can disable call waiting by adding *70 to your
dialing prefix; please check with your local phone company for the
correct code for your area.) You can include that code, followed by a
comma, in the dial string or dial prefix in your software.

www.modems.com

.

. Click

Reference

AT &F

and then

.

If your software does not handle AT commands automatically, it
should provide a place to enter AT commands in its setup menus.
However, in some cases you may need to enter AT commands di­rectly to the faxmodem. You must do so from a data program’s ter­minal mode.

Refer to the
mands.

Using Terminal Mode to Enter AT Commands

Start your data communications program.

Communicating with Your Modem 13

Troubleshooting

section for more tips about AT com-

Change to terminal mode (also called command, local, direct, or
dumb mode). Check your software documentation for additional in­structions.

Type AT plus the command you need and press
an OK response.

When you finish, you can return to the data communications pro­gram’s standard user interface. See the software program’s docu­mentation if you need help.

To return to the factory default settings for the modem, in terminal
mode, type

AT &F

and press

Enter

.

Enter

. You will see

Using Video

Your faxmodem supports video applications through the V.80 stan­dard protocol so that it can be used for high-quality modem-to­modem videoconferencing. The modem is compatible with H.324
point-to-point and H.323 Internet video conferencing standards. To
send videos, you need a camera and video software.

14 USB Faxmodem Installation Guide

Troubleshooting

If your modem stops working, please read this section carefully be­fore calling Customer Support. In addition, your modem CD includes
a list of Frequently Asked Questions (FAQs).

Important—If Your Computer Had an Existing Modem

You must redirect your application software so that it recognizes your
new modem.

America Online Users:

•

Setup

button; then click

and double-click the name of your new modem.

Dial-up Networking Users:

•

double-click
ble-click the
dem from the dropdown list, and follow the prompts.

My Computer
Make New Connection

Plug and Play Setup Problems with Windows

Under some circumstances, the Plug and Play setup under Windows
may not resolve all installation problems. The Windows Help system
has a tool for thoroughly diagnosing and solving many problems, in­cluding hardware conflicts.

From the AOL Welcome screen, click the

Expert Setup

From your computer’s desktop,

and then

. Select the

Dial-up Networking

icon, select your new mo-

Devices

tab

. Dou-

1.

On your desktop, double-click the

2.

Choose the
dows displays the

3.

Select the
a Help Search option, which you can use instead; search for
“hardware conflict,” for example.

4.

Click
to click

Hardware Conflict

Troubleshooting 15

Help Topics

Contents

Troubleshooting

Windows 98 Troubleshooters

command in the

Windows Help

tab. Note: Windows Me and 2000 include

. (For Windows 98, you will also have

help entry.

My Computer

Help

dialog box.

.) Then click the

icon.

menu. Win-

5.

Follow the instructions for determining and resolving a hard-

ware conflict.
This should solve your problem. Remember to write down your COM
port setting.

Other Troubleshooting Tips

Problem:Your modem seems to install under Windows, but

Windows cannot find it later.

Solution

:

If your computer has a built-in modem on the mother­board, Windows may reinstall it the next time you start
up. Consult your computer’s documentation or call your
computer’s manufacturer to get instructions on how to
disable the built-in modem.

Problem: The software cannot find the modem and the modem

does not respond to AT commands. (The following
comment applies to many other problems as well.)

Solution

:

The most common problem with modems is that the
communications software is not configured for the same
port as the modem.

Check which port the modem is using. Make sure that
the software’s COM port setting matches the modem’s
COM port setting.
From the Windows toolbar, go to

trol Panel | Modems | Diagnostics
port

for your modem, then click

Start | Settings | Con-

. Click the

More info

COM

. If Windows
displays the modem’s ATI responses, the modem is
working.
Another problem is that COM port resources may be in
use by another device. Make sure that the COM port re­sources used by the modem are not being used by any
other device, such as a soundcard.

16 USB Faxmodem Installation Guide

Problem:You type an AT command line in a terminal applica-

tion and press Enter, but your modem fails to exe­cute the command line. Or there was no response af­ter executing a command.

Solution

Problem

Solution:

:

Be sure you type AT at the beginning of the command
line.

If you type more than one AT command, type a semico­lon (;) immediately after each one.

Make sure the communications software is configured
for the same COM port as your modem.

Be sure your modem is not in data mode when you type
the command. Use the escape character sequence to
switch to terminal mode (The default escape sequence
is to wait at least one second, type

+++

, and wait another

second or more.)

If you typed a command but did not receive an OK re­sponse from your modem, the E0 and Q1 commands
may be in effect, disabling echo and responses. Verify
this with the &V command. To enable echo and re­sponses, type

:

The modem speaker volume is too low or too high.

ATE1Q0

and press

Enter

.

Your modem has a small speaker on board that provides
audible feedback of dial tones and remote connection
signals (“handshaking”). This is not the same as the
speaker that you may have connected to your sound
card.

If the software allows you to control the volume, make
sure the speaker is enabled and set to a comfortable
volume.

If the software does not have speaker settings, add one
of the AT commands listed below to the initialization
string:

Troubleshooting 17

L1
L2
L3
M0

for low volume
for medium volume
for highest volume

to turn the speaker off entirely

For example, if you want the volume low and the soft­ware uses the initialization string

AT &F

, change it to

AT &F L1

.

Problem

Solution

:

The modem can connect to some modems, but not
to others.

:

A remote modem does not respond because of the ex­tended negotiation process by which modems determine
the best common connection between them. If this is the
case, you may have to disable part or all of the negotia­tion process. If you are using Dial-up Networking (DUN),
you can do so from the
your operating system, go to

dem Options | Modems
ware

. Click the

Extra Settings

der

Commands

Properties

. Referring to the following table of com-

Control Panel

Modems, Phone and Mo-

Printers and Other Hard-

, or

tab and then

, you can enter

. Depending on

Advanced

Extra Initialization

mands, try one command at a time, beginning with the
fastest possible speed, until you successfully make a
connection.

. Un-

18 USB Faxmodem Installation Guide

To force different communication speeds
(protocols)

Type these AT commands
and press Enter

Dualmode (V.90 or V.92)—56000 bps

V92 only (disable V.90)—56000 bps

V.90 only (disable V.92)—56000 bps

Disable both 56K and autorate on V.34—33600 bps

V.34—33600 bps

V.32bis—14400 bps

V.32—9600 bps

2400 bps

1200 bps

Notes:

Some software allows these commands to be added to the

AT+MS=V92,1

AT+MS=V92,0

AT+MS=V90,0

AT+MS=V34,1

AT+MS=V34,0

AT+MS=V32B,0

AT+MS=V32,0

AT+MS=V22B,0

AT+MS=V22,0

list of dial prefixes or the initialization string.

When the protocol is forced, the modem will not attempt to
connect at other protocols if it cannot connect at the forced
protocol. It will try to connect at the fastest speed available
within the forced protocol.

There are other configurations that can be forced as well. If you need
to select a particular configuration, use the AT command strings
shown below.

Remember that if you do this, the modem will not have received the
commands in your software’s initialization string as it normally would.
Using the

ATZ

command overcomes this problem if you have saved
all of your setup parameters in nonvolatile memory. (To save setup
parameters in nonvolatile memory in terminal mode: Type AT, fol­lowed by the parameter settings you desire, followed by &W, and

Enter

press

Enter

Troubleshooting 19

. For example, if you type

, the

&C1

and

&D2

parameter settings are stored.)

AT &C1 &D2 &W

and press

To force Type command & press Enter

MNP 5/MNP 4 operation

LAPM only (V.42)

MNP 4 only

V.42bis data compression

V.44 data compression only

Auto-answer

AT \N5

AT \N4

AT \N5%C0

AT+DCS=1,0

AT+DCS=0,1

AT S0=1

Problem: Your V.92 modem does not connect reliably at V.92.

Solution:

First be sure that you have the latest modem firmware
downloaded from our Web site, as discussed on page 7.
Also make sure that your ISP offers V.92 at the number
you are calling.

If you still have a V.92 problem, you may want to modify
your Internet Connection string in Windows: On your
desktop, double-click the
double-click

Dial-up Networking

My Computer

. Right-click the existing

icon, and then

Internet Connection that you wish to modify and select

Properties
Advanced

. Click

.

General | Configure | Connection |

You can add initialization (init) strings on the line labeled

Extra Settings

. Enter

one

of the init strings listed below.
Try these commands one at a time until you find the one
that gives you the highest possible connection rate for
your telephone line conditions.

20 USB Faxmodem Installation Guide

Init String Definition

ATW2S7=150+MS=V90

OR

AT&F+MS=V92

AT&FS7=150 &F Sets factory defaults

AT&F&C1&D2\N5\A2=1S7=100

S7 Sets wait time for remote carrier,

wait time can be 1-255 seconds

&C1

DCD (Data Carrier Detect) follows
the remote carrier signal

&D2 DTR (Data Terminal Ready) reacts

with a disconnect, sends “OK” re­sponse and disables auto-answer
while DTR signal is OFF

\N5 MNP Error Correction Only

\A2 Maximum block size: 192 characters

Problem: Modem-on-Hold is not working. (V.92 modem Win-

dows users only)

Solution:

You may have disabled Call Waiting in your dial up net­working settings. For example, in the US, if you included

*70,

in your phone number to dial, you have disabled Call

Waiting.

Your ISP may not support V.92. Check with your ISP.

Confirm that you have established a V.92 connection.
Modem-on-Hold will not work with a V.90 connection.

Your phone line may not have Call Waiting enabled. In
order to use Modem-on-Hold, your phone must support
Call Waiting/Caller ID (Type 2 Caller ID). Please check
with your local telephone company.

Your modem firmware might be out of date. Please visit
the modem’s Web site to upgrade your firmware.

Troubleshooting 21

Problem: You are using V.92 Modem-on-Hold but it discon-

nects you as soon as you are notified of an incom­ing call.

Solution:

Your ISP may have set your modem “on hold” time to
zero. This means that you are disconnected immediately
after accepting an incoming call.

Your Modem-on-Hold software might be set to automati­cally disconnect. Please consult the software’s built-in
help.

Problem: Your modem disconnects while communicating with

a remote system.

Solution:

The remote system has hung up, and you need to re­connect. The other most common sources of interrup­tions are Call Waiting or someone picking up an exten­sion phone.

If you have Call Waiting, you can usually temporarily dis­able it by including a prefix such as

*70,

(including the
comma) in the U.S., or by selecting it as a prefix in the
software’s dialing directory.

Depending on your service, you may not be able to dis­able Call Waiting for incoming calls. If your incoming
data calls are frequently disrupted by Call Waiting, you
should consider dropping the service or installing a sepa­rate phone line without Call Waiting.

Note:

Disabling Call Waiting prevents your V.92 Modem-

on-Hold feature from working.

22 USB Faxmodem Installation Guide

Problem: Your modem does not make a connection.

Solution:

If your modem places calls but never connects, make
sure you are dialing the right number and that the remote
modem is turned on.

Problem: Modem performance seems sluggish.

Solution:

If you are connected to the Internet, there may be a lot of
traffic at the Web sites you are visiting. Other possible
causes are lack of sufficient memory in your computer
(insufficient RAM).

Problem: You encounter communications problems with your

modem.

Solution:

Check that your communications software has been set
up properly. Recheck the initialization string and dial
string specified in your software manual.

Memory-resident programs can cause a variety of prob­lems. Try starting up your computer without them. Pro­grams that can cause problems include antivirus pro­grams, screen savers, firewalls, and ad blocking soft­ware.

Troubleshooting 23

Appendix A: Removing an Internal
Modem

You should follow these instructions if your computer already has an
internal PCI modem installed and you want to replace it with your
new modem.

a.

1

b.

Remove the old modem as follows:

2

a.

b.

c.

d.

Return to
stallation.

Start | Settings | Control Panel

Click

trol Panel

Now click the
you are removing the modem.

Shut down and turn off the computer.

Take the cover off the computer.

Unplug any cords connected to the card.

Remove the screw that is holding the modem card in
place and slide the card out.

Installing the Drivers

displays, double-click the

Remove

button. Click OK to confirm that

. When the

Modems

on page 3 to continue with the in-

Con-

icon.

24 USB Faxmodem Installation Guide

Appendix B: Regulatory Information

U.S. FCC Part 68 Statement

This equipment complies with Part 68 of the FCC rules and the requirements adopted
by the ACTA. The unit bears a label on the back which contains among other infor­mation a product identifier in the format US:AAAEQ##TXXXX. If requested, this num­ber must be provided to the telephone company.

This equipment uses the following standard jack types for network connection:
RJ11C.

This equipment contains an FCC-compliant modular jack. It is designed to be con­nected to the telephone network or premises wiring using compatible modular plugs
and cabling which comply with the requirements of FCC Part 68 rules.

The Ringer Equivalence Number, or REN, is used to determine the number of de­vices, which may be connected to the telephone line. An excessive REN may cause
the equipment to not ring in response to an incoming call. In most areas, the sum of
the RENs of all equipment on a line should not exceed five (5.0).

In the unlikely event that this equipment causes harm to the telephone network, the
telephone company can temporarily disconnect your service. The telephone company
will try to warn you in advance of any such disconnection, but if advance notice isn't
practical, it may disconnect the service first and notify you as soon as possible after­wards. In the event such a disconnection is deemed necessary, you will be advised of
your right to file a complaint with the FCC.

From time to time, the telephone company may make changes in its facilities, equip­ment, or operations, which could affect the operation of this equipment. If this occurs,
the telephone company is required to provide you with advance notice so you can
make the modifications necessary to obtain uninterrupted service.

There are no user serviceable components within this equipment. See Warranty for
repair or warranty information.

It shall be unlawful for any person within the United States to use a computer or other
electronic device to send any message via a telephone facsimile unless such mes­sage clearly contains, in a margin at the top or bottom of each transmitted page or on
the first page of the transmission, the date and time it is sent and an identification of
the business, other entity, or individual sending the message and the telephone num­ber of the sending machine or of such business, other entity, or individual. The tele­phone number provided may not be a 900 number or any other number for which
charges exceed local or long distance transmission charges. Telephone facsimile
machines manufactured on and after December 20, 1992, must clearly mark such
identifying information on each transmitted message. Facsimile modem boards
manufactured on and after December 13, 1995, must comply with the requirements of
this section.

Appendix B: Regulatory Information 25

This equipment cannot be used on public coin phone service provided by the tele­phone company. Connection to Party Line Service is subject to state tariffs. Contact
your state public utility commission, public service commission, or corporation com­mission for more information.

U.S. FCC 47 Part 15 Emissions Statement

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications.

However, there is no guarantee that interference will not occur in a particular installa­tion. If this equipment does cause harmful interference to radio or television recep­tion, which can be determined by turning the equipment off and on, the user is en­couraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the

•

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

•

Industry Canada Emissions Statement

This Class B digital apparatus meets all requirements of the Canadian Interference­Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

Industry Canada CS03 Statement

The Industry Canada label identifies certified equipment. This certification

Notice:

means that the equipment meets telecommunications network protective, operational
and safety requirements as prescribed in the appropriate Terminal Equipment Tech­nical Requirements document(s). The Department does not guarantee the equipment
will operate to the user's satisfaction.

Before installing the equipment, users should ensure that it is permissible to be con­nected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of concern. The customer should
be aware that compliance with the above conditions may not prevent degradation of
service in some situations.

Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alterations made by the user to this equipment, or

26 USB Faxmodem Installation Guide

equipment malfunctions, may give the telecommunications company cause to re­quest the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device

Notice:

provides an indication of the maximum number of terminals allowed to be connected
to a telephone interface. The termination on an interface may consist of any combi­nation of devices subject only to the requirement that the sum of the Ringer Equiva­lence Numbers of all the devices does not exceed 5.

This unit may require resetting after a severe ESD event.

Europe - Declaration of Conformity

Directives Standards Test Reports Issued

73/23/EEC-Low Voltage IEC 60950 electrical safety

89/336/EEC-EMC EN 55024 EMC – immunity

89/336/EEC-EMC EN 55022 EMC – emissions

The product is CE marked.

Multilingual CE Compliance Statement

Hereby the manufacturer declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.

Valmistaja vakuuttaa täten että laite on direktiivin 1999/5/EY oleellisten vaatimusten
ja sitä koskevien direktiivin muiden ehtojen mukainen.

Hierbij verklaart de fabrikant dat het toestel in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

Bij deze verklaart de fabrikant dat deze apparaat voldoet aan de essentiële eisen en
aan de overige relevante bepalingen van Richtlijn 1999/5/EC.

Par la présente le fabricant déclare que cet appareil est conforme aux exigences
essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

Appendix B: Regulatory Information 27

Par la présente, le fabricant déclare que cet équipement est conforme aux exigences
essentielles et aux autres dispositions de la directive 1999/5/CE qui lui sont
applicables.

Härmed intygar producenten att denna produkt står I överensstämmelse med de
väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av
direktiv 1999/5/EG.

Undertegnede producenten erklærer herved, at følgende udstyr overholder de
væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Hiermit erklärt der Hersteller dass sich dieses Produkt in Übereinstimmung mit den
grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie
1999/5/EG befindet. (BMWi)

Hiermit erklärt der Hersteller die Übereinstimmung des Gerätes mit den
grundlegenden Anforderungen und den anderen relevanten Festlegungen der
Richtlinie 1999/5/EG. (Wien)

ΜΕ ΤΗΝ ΠΑΡΟΥSΑ ΕΡΓΟΣΤΑΣΙΆΡΧΗΣ ΔΗΛOΝΕΙ ΟΤΙ SΥΜΜΟΡFOΝΕΤΑΙ ΠΡΟS
ΤΙS ΟΥSΙOΔΕΙS ΑΠΑΙΤΗSΕΙS ΚΑΙ ΤΙS ΛΟΙΠΕS SΧΕΤΙΚΕ S ΔΙΑΤΑΞΕΙS ΤΗS
ΟΔΗGΙΑS 1999/5/ΕK.

Con la presente il fabbricante dichiara che questo apparecchio è conforme ai
requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.

Por medio de la presente el fabricante declara que el equipo cumple con los
requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la
Directiva 1999/5/CE.

O fabricante declara que este equipamento está conforme com os requisitos
essenciais e outras disposições da Directiva 1999/5/CE.

28 USB Faxmodem Installation Guide

Appendix C: Reference Information

We recommend that you take a few moments to fill in the following information for
your future reference. In the event you need to call Technical Support or Customer
Service, you will need the information below.

Faxmodem Model _______________________

(located on the box)

Serial Number _______________________

(located on the bottom of the modem under the bar code)

COM Port _______________________

Date of Purchase _______________________

Store or Dealer _______________________

Appendix C: Reference Information 29

0934-B 27302 ©2004