Zoom USB Faxmodem User Manual

USB Faxmodem User Guide

NOTICE

This document contains proprietary information protected by copyright, and
this User’s Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.

The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty and representa­tion, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or docu­mentation. The manufacturer reserves the right to make changes to the
hardware and User’s Manual content without obligation to notify any person
or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

© Copyright 2004. All rights reserved.

Contents

INTRODUCTION ......................................................................... 2

HAT YOU NEED TO USE YOUR MODEM

W

INSTALLING YOUR USB FAXMODEM...................................... 3

NSTALLING THE DRIVERS

I

ONNECTING THE MODEM TO YOUR COMPUTER

C

ONFIRMING THE INSTALLATION

C

NSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE

I

................................................................. 3

....................................................... 5

IMPORTANT INFORMATION ABOUT V.92 MODEMS.............. 7

ODEM UPGRADES

M

OW TO USE NETWAITING MODEM-ON-HOLD

H

......................................................................... 8

REMOVING YOUR MODEM ..................................................... 10

COMMUNICATING WITH YOUR MODEM ............................... 11

CCESSING THE INTERNET

A

AKING THE MOST OF THE FAX FEATURES

M

OMMUNICATION SETUP OPTIONS

C

NITIALIZATION STRINGS AND

I

SING VIDEO

U

................................................................................ 14

............................................................. 11

AT C

TROUBLESHOOTING .............................................................. 15

LUG AND PLAY SETUP PROBLEMS WITH WINDOWS

P

THER TROUBLESHOOTING TIPS

O

.................................................... 16

.......................................... 2

................................ 4

.................. 6

................................... 8

...................................... 11

.................................................. 12

OMMANDS

.................................. 13

........................ 15

APPENDIX A: REMOVING AN INTERNAL MODEM ............... 24

APPENDIX B: REGULATORY INFORMATION .......................25

APPENDIX C: REFERENCE INFORMATION .......................... 29

Introduction

This Modem User Guide expands the Quick Start included with your
faxmodem package and contains all the information you should need
to use and troubleshoot your new modem. The Table of Contents
shows the various useful sections of this User Guide.

What You Need to Use Your Modem

Make sure that you have received the following items:

•

USB faxmodem

•

Phone cord

•

USB cable

•

CD-ROM with installation and communications software.

You also need the following:

•

IBM-compatible PC and Windows 98SE, Me, 2000, or XP oper-

ating system.

•

An available USB port on your computer.

•

For software supplied on a CD-ROM disc, a CD drive.

•

A telephone jack to plug the modem into, so the modem can dial

out and receive calls.

2 USB Faxmodem Installation Guide

Installing Your USB Faxmodem

Note:

You must install the drivers

before

you install the modem.

Installing the Drivers

If your computer already has an internal
modem installed, you should remove the

IMPORTANT

Your computer should be turned on. Close any applications

1

you have running.

Insert the CD-ROM disc that came with your faxmodem into
your CD-ROM drive. The CD should automatically start af­ter a few seconds and display an installation screen.

If the CD does not start automatically:

puter

icon on your desktop; then double-click the icon for
your CD-ROM drive. If the installation program doesn’t start
right away, double-click

When the installation screen appears, click

2

Drivers

modem and its drivers now. Your old mo­dem may interfere with the installation of
your new modem. Please refer to page 24.

Click the

and then

launch.exe

USB Drivers

.

setup.exe

or

Install Modem

My Com-

.

The installation program begins. Click

3

on-screen instructions.

Windows 98SE users:

4

quire updating. Click
few moments, a Windows 98 Second Edition Q242004 up­date box appears; click
ment box appears; click
plete, you will be prompted to restart your computer.

Installing Your USB Faxmodem 3

Your operating system drivers re-

Finish

when prompted to do so. In a

Yes

. The Windows License Agree-

Yes

. When the installation is com-

Next

and follow the

Windows Me/2000/XP users:

computer when prompted to do so.

Click

Finish

and restart your

Connecting the Modem to Your Computer

Make a note of the serial number of your faxmodem, which

1

is located on the bottom of the case, just under the bar­code.

Connect the USB cable by plugging the cable’s square end

2

into the USB jack on the back of the faxmodem. Plug the
other rectangular end into the USB connector on your com­puter.

Windows 2000 users:

3

Digital Signature Not Found

message and click

Windows XP users:

dialog box regarding Windows logo testing. You can safely
disregard this message and click

Connect the phone cord. Plug one end of the cord into the

4

phone jack on the back of the modem. Plug the other end
into the wall jack just as you would a telephone.

Note:

Use the supplied telecommunication cable or an
equivalent of minimum AWG 26 line cord.

Continue below.

5

4 USB Faxmodem Installation Guide

You may see a dialog box stating

. You can safely ignore this

Yes

.

You may see a standard disclaimer

Continue Anyway

.

Confirming the Installation

Your computer should be turned on.

Windows 98SE/Me users:

1

Start | Settings | Control Panel

to

Modems

Windows 2000 users:

Start | Settings | Control Panel | Phone and Modem Op­tions

Windows XP users:

Start | Control Panel | Printers and Other Hardware

double-click the
click the

•

If prompted, enter your location information.

•

Click the entry for your modem and then click

•

Set the

Click the

2

Query Modem
Interrupt

dem. You will see a list of AT commands and responses,
indicating that your new modem is properly connected.

IMPORTANT:

puter, you’ll need to redirect your application software so that it rec­ognizes your new modem. Please turn to page 15 for instructions.
Otherwise, continue below.

icon.

and then click the

Phone and Modem Options

Modems

Properties

(probably 115,200). This sets the speed at which the
computer communicates internally with the modem.

Diagnostics

entries (if displayed). This step also tests the mo-

If you already had a modem installed in your com-

tab.

.

Maximum speed

. If displayed, make a note of the

From the computer’s desktop, go

and double-click the

From the computer’s desktop, go to

Modems

From the computer’s desktop, go to

Modem

or

tab.

icon and then

to the highest speed available

tab. Click

More info

Port

and

and

or

Tip:

If your modem is not working, try turning off your computer and
restarting it. If restarting your computer doesn’t work, please
consult the

Installing Your USB Faxmodem 5

Troubleshooting

section on page 15.

Installing the Modem’s Communications Software

The modem’s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’s CD now. You should not install the drivers
again, but you should install any application software you like.

If you have a V.92 modem, after you’ve installed the CD software,
you should read the
section of this manual on page 7. Enjoy your modem.

Important Information about V.92 Modems

6 USB Faxmodem Installation Guide

Important Information about V.92 Modems

If you have a V.92 Modem

With V.92, as with the earlier V.90 standard, your connection speed
depends on your phone line and your Internet Service Provider (ISP).
To enhance compatibility, the V.92 modem automatically detects
whether to use V.92, V.90, or a slower mode when it connects to
your ISP.

Your V.92 modem includes the following capabilities.

QuickConnect:

•

A V.92 modem remembers the line conditions of the last number
called, and uses this information to try to reduce connection
times.

Modem-on-Hold:

•

You have the option of receiving voice calls while online. You can
answer the call and put your Internet session on hold if your ISP
supports this capability and you have Call Waiting service com­patible with the modem. See page 8 for more details about Mo­dem-on-Hold.

Faster Upload Speeds:

•

Upload speeds may be increased, from 33.6K bps to a maximum
of 48K bps. (Actual rates vary, depending on line
conditions.)

V.44 Data Compression:

•

The V.44 standard lets you browse the Web and transfer data at
higher speeds.

To make the most of your V.92 modem, follow these steps:

1.

Contact your ISP and get the phone number of a V.92 connec­tion to the ISP.

2.

Check the modem's Web site for news of any V.92 updates. If an
update is available, follow the directions below for upgrading your
modem.

Installing Your USB Faxmodem 7

Note:

If you want to manually change the way your modem con­nects, please consult the AT command tables beginning on
page 19 in the

Troubleshooting

section.

Modem Upgrades

Your modem’s software, or “firmware,” can be easily upgraded. This
is useful for code updates and feature enhancements. To upgrade
your modem’s firmware, you can download new firmware files, when
available, from our Web site, and then run a program we provide.

We also suggest that you register your modem with us so that we
can notify you via e-mail when new firmware releases are available.

How to Use NetWaiting Modem-on-Hold

Your V.92 modem includes the NetWaiting Modem-on-Hold program
from BVRP Software, which is compatible with all Windows operating
systems. This User Guide provides basic information on getting
started using the NetWaiting software. For more details, please refer
to NetWaiting’s built-in help.

Note:

Your ISP must support the V.92 protocol; otherwise not all
Modem-on-Hold features will work. Contact your ISP if you are
unsure. Also, you must have Call Waiting/Caller ID (Type 2
Caller ID) service from your telephone company to use the
modem’s Call Waiting/Caller ID feature.

When you turn your computer back on
software and hardware, you will see NetWaiting’s yellow telephone
icon in your computer’s system tray. (If you do not see it, from the
desktop go to

Waiting

Modem-On-Hold every time you log on, right-click the system tray
icon and select

8 USB Faxmodem Installation Guide

Start | Programs | NetWaiting

to display the icon.)

Settings | Launch at Windows startup

Tip:

after

installing your modem

, and then select

To avoid the step of re-activating

Net-

.