USB Faxmodem User Guide
NOTICE
This document contains proprietary information protected by copyright, and
this User’s Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the
hardware and User’s Manual content without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2004. All rights reserved.
Contents
INTRODUCTION ......................................................................... 2
HAT YOU NEED TO USE YOUR MODEM
W
INSTALLING YOUR USB FAXMODEM...................................... 3
NSTALLING THE DRIVERS
I
ONNECTING THE MODEM TO YOUR COMPUTER
C
ONFIRMING THE INSTALLATION
C
NSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE
I
................................................................. 3
....................................................... 5
IMPORTANT INFORMATION ABOUT V.92 MODEMS.............. 7
ODEM UPGRADES
M
OW TO USE NETWAITING MODEM-ON-HOLD
H
......................................................................... 8
REMOVING YOUR MODEM ..................................................... 10
COMMUNICATING WITH YOUR MODEM ............................... 11
CCESSING THE INTERNET
A
AKING THE MOST OF THE FAX FEATURES
M
OMMUNICATION SETUP OPTIONS
C
NITIALIZATION STRINGS AND
I
SING VIDEO
U
................................................................................ 14
............................................................. 11
AT C
TROUBLESHOOTING .............................................................. 15
LUG AND PLAY SETUP PROBLEMS WITH WINDOWS
P
THER TROUBLESHOOTING TIPS
O
.................................................... 16
.......................................... 2
................................ 4
.................. 6
................................... 8
...................................... 11
.................................................. 12
OMMANDS
.................................. 13
........................ 15
APPENDIX A: REMOVING AN INTERNAL MODEM ............... 24
APPENDIX B: REGULATORY INFORMATION .......................25
APPENDIX C: REFERENCE INFORMATION .......................... 29
Introduction
This Modem User Guide expands the Quick Start included with your
faxmodem package and contains all the information you should need
to use and troubleshoot your new modem. The Table of Contents
shows the various useful sections of this User Guide.
What You Need to Use Your Modem
Make sure that you have received the following items:
•
USB faxmodem
•
Phone cord
•
USB cable
•
CD-ROM with installation and communications software.
You also need the following:
•
IBM-compatible PC and Windows 98SE, Me, 2000, or XP oper-
ating system.
•
An available USB port on your computer.
•
For software supplied on a CD-ROM disc, a CD drive.
•
A telephone jack to plug the modem into, so the modem can dial
out and receive calls.
2 USB Faxmodem Installation Guide
Installing Your USB Faxmodem
Note:
You must install the drivers
before
you install the modem.
Installing the Drivers
If your computer already has an internal
modem installed, you should remove the
IMPORTANT
Your computer should be turned on. Close any applications
1
you have running.
Insert the CD-ROM disc that came with your faxmodem into
your CD-ROM drive. The CD should automatically start after a few seconds and display an installation screen.
If the CD does not start automatically:
puter
icon on your desktop; then double-click the icon for
your CD-ROM drive. If the installation program doesn’t start
right away, double-click
When the installation screen appears, click
2
Drivers
modem and its drivers now. Your old modem may interfere with the installation of
your new modem. Please refer to page 24.
Click the
and then
launch.exe
USB Drivers
.
setup.exe
or
Install Modem
My Com-
.
The installation program begins. Click
3
on-screen instructions.
Windows 98SE users:
4
quire updating. Click
few moments, a Windows 98 Second Edition Q242004 update box appears; click
ment box appears; click
plete, you will be prompted to restart your computer.
Installing Your USB Faxmodem 3
Your operating system drivers re-
Finish
when prompted to do so. In a
Yes
. The Windows License Agree-
Yes
. When the installation is com-
Next
and follow the
Windows Me/2000/XP users:
computer when prompted to do so.
Click
Finish
and restart your
Connecting the Modem to Your Computer
Make a note of the serial number of your faxmodem, which
1
is located on the bottom of the case, just under the barcode.
Connect the USB cable by plugging the cable’s square end
2
into the USB jack on the back of the faxmodem. Plug the
other rectangular end into the USB connector on your computer.
Windows 2000 users:
3
Digital Signature Not Found
message and click
Windows XP users:
dialog box regarding Windows logo testing. You can safely
disregard this message and click
Connect the phone cord. Plug one end of the cord into the
4
phone jack on the back of the modem. Plug the other end
into the wall jack just as you would a telephone.
Note:
Use the supplied telecommunication cable or an
equivalent of minimum AWG 26 line cord.
Continue below.
5
4 USB Faxmodem Installation Guide
You may see a dialog box stating
. You can safely ignore this
Yes
.
You may see a standard disclaimer
Continue Anyway
.
Confirming the Installation
Your computer should be turned on.
Windows 98SE/Me users:
1
Start | Settings | Control Panel
to
Modems
Windows 2000 users:
Start | Settings | Control Panel | Phone and Modem Options
Windows XP users:
Start | Control Panel | Printers and Other Hardware
double-click the
click the
•
If prompted, enter your location information.
•
Click the entry for your modem and then click
•
Set the
Click the
2
Query Modem
Interrupt
dem. You will see a list of AT commands and responses,
indicating that your new modem is properly connected.
IMPORTANT:
puter, you’ll need to redirect your application software so that it recognizes your new modem. Please turn to page 15 for instructions.
Otherwise, continue below.
icon.
and then click the
Phone and Modem Options
Modems
Properties
(probably 115,200). This sets the speed at which the
computer communicates internally with the modem.
Diagnostics
entries (if displayed). This step also tests the mo-
If you already had a modem installed in your com-
tab.
.
Maximum speed
. If displayed, make a note of the
From the computer’s desktop, go
and double-click the
From the computer’s desktop, go to
Modems
From the computer’s desktop, go to
Modem
or
tab.
icon and then
to the highest speed available
tab. Click
More info
Port
and
and
or
Tip:
If your modem is not working, try turning off your computer and
restarting it. If restarting your computer doesn’t work, please
consult the
Installing Your USB Faxmodem 5
Troubleshooting
section on page 15.
Installing the Modem’s Communications Software
The modem’s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’s CD now. You should not install the drivers
again, but you should install any application software you like.
If you have a V.92 modem, after you’ve installed the CD software,
you should read the
section of this manual on page 7. Enjoy your modem.
Important Information about V.92 Modems
6 USB Faxmodem Installation Guide
Important Information about V.92 Modems
If you have a V.92 Modem
With V.92, as with the earlier V.90 standard, your connection speed
depends on your phone line and your Internet Service Provider (ISP).
To enhance compatibility, the V.92 modem automatically detects
whether to use V.92, V.90, or a slower mode when it connects to
your ISP.
Your V.92 modem includes the following capabilities.
QuickConnect:
•
A V.92 modem remembers the line conditions of the last number
called, and uses this information to try to reduce connection
times.
Modem-on-Hold:
•
You have the option of receiving voice calls while online. You can
answer the call and put your Internet session on hold if your ISP
supports this capability and you have Call Waiting service compatible with the modem. See page 8 for more details about Modem-on-Hold.
Faster Upload Speeds:
•
Upload speeds may be increased, from 33.6K bps to a maximum
of 48K bps. (Actual rates vary, depending on line
conditions.)
V.44 Data Compression:
•
The V.44 standard lets you browse the Web and transfer data at
higher speeds.
To make the most of your V.92 modem, follow these steps:
1.
Contact your ISP and get the phone number of a V.92 connection to the ISP.
2.
Check the modem's Web site for news of any V.92 updates. If an
update is available, follow the directions below for upgrading your
modem.
Installing Your USB Faxmodem 7
Note:
If you want to manually change the way your modem connects, please consult the AT command tables beginning on
page 19 in the
Troubleshooting
section.
Modem Upgrades
Your modem’s software, or “firmware,” can be easily upgraded. This
is useful for code updates and feature enhancements. To upgrade
your modem’s firmware, you can download new firmware files, when
available, from our Web site, and then run a program we provide.
We also suggest that you register your modem with us so that we
can notify you via e-mail when new firmware releases are available.
How to Use NetWaiting Modem-on-Hold
Your V.92 modem includes the NetWaiting Modem-on-Hold program
from BVRP Software, which is compatible with all Windows operating
systems. This User Guide provides basic information on getting
started using the NetWaiting software. For more details, please refer
to NetWaiting’s built-in help.
Note:
Your ISP must support the V.92 protocol; otherwise not all
Modem-on-Hold features will work. Contact your ISP if you are
unsure. Also, you must have Call Waiting/Caller ID (Type 2
Caller ID) service from your telephone company to use the
modem’s Call Waiting/Caller ID feature.
When you turn your computer back on
software and hardware, you will see NetWaiting’s yellow telephone
icon in your computer’s system tray. (If you do not see it, from the
desktop go to
Waiting
Modem-On-Hold every time you log on, right-click the system tray
icon and select
8 USB Faxmodem Installation Guide
Start | Programs | NetWaiting
to display the icon.)
Settings | Launch at Windows startup
Tip:
after
installing your modem
, and then select
To avoid the step of re-activating
Net-
.
If someone calls while you are online, the NetWaiting box displays on
your computer screen, offering you three choices.
•
Place your Internet connection on hold and accept the call (click
the OK icon).
•
Reject the call and remain connected to the Internet (click the
red X icon).
•
Disconnect your Internet connection and accept the call (click the
Disconnect
Note:
The length of time that your modem can be on hold varies de-
icon).
pending on your ISP. Check with your provider.
Installing Your USB Faxmodem 9
Removing Your Modem
If you ever want to remove your USB faxmodem, follow these steps:
Windows 98SE/Me/2000 users:
1
Start | Settings | Control Panel
Add/Remove Programs
the onscreen instructions and click
Windows XP users:
Panel
and double-click
your USB modem. Follow the onscreen instructions and
Finish
click
Modem Properties
The
2
dialog box will appear. Select the modem you want to uninstall and click
Shut down your computer and unplug your modem.
3
.
From the desktop, go to
Add/Remove Programs
Remove
.
From the desktop, go to
and double-click
. Delete your USB modem. Follow
Finish
.
Start | Control
Phone and Modem Options
or
. Delete
10 USB Faxmodem Installation Guide
Communicating with Your Modem
The faxing and communications software that came with your faxmodem sets itself up automatically and takes care of sending any
necessary commands to the modem.
You should read this section, however, if you want to learn some
general facts about how software works with your faxmodem, or if
you intend to use your new modem with other software.
Accessing the Internet
To access the Internet and the World Wide Web, you need an online
service such as America Online (AOL) or an Internet Service Provider (ISP). The best place to start is the CD included with your modem package, which contains online services for you to try.
Online services provide installation software that makes signing up
almost automatic. ISPs typically supply or suggest the browser software needed to access their service. They also provide additional instructions and software for setting up your account.
Note:
You may need to redirect your application software to recog-
nize your new modem; refer to page 15 if you need assistance.
Making the Most of the Fax Features
Your faxmodem includes software on the enclosed CD that enables
you to send, receive, and schedule faxes. The software will also let
you set up fax-back, sometimes called fax-on-demand, and issue fax
broadcasts.
If you use your modem for receiving faxes, keep in mind:
•
Your computer must be running, and the communications soft-
ware must be active.
Communicating with Your Modem 11
•
If you want to connect to your online service or ISP, you must exit
the communication software first. While you are on line and if you
do not have a V.92 modem model, you may not receive calls or
faxes.
•
Some computers have a power saving option that stops the hard
drive from spinning after a period of inactivity. If a call comes in,
it may fail to connect while the hard drive restarts and activates
the software. If this happens, you should deactivate the feature
of your power saving option that stops the hard drive. See your
computer's documentation for details.
Communication Setup Options
If you run into configuration difficulties with your communication software, it may be helpful to read the following section.
In setting up some older software programs, you may be asked to
enter certain information. Most programs have default settings that
are correct for use with this modem, and there is no need to change
them. However, you should be aware of the following items:
If you are asked to select the “modem type” from a menu, and you
don’t see your modem listed by name, select the most descriptive
name such as
dem
.
In the dialing directory, set all entries to the highest possible baud
rate, if your software and serial port support these speeds (do not go
over 115,200 bps). All communications between the computer and
the faxmodem take place at this higher speed, independent of the
modem-to-modem speed.
V.92 modem, 56K modem
, or generic
Class 1 Mo-
If your fax software gives you the option of selecting
Class 2
12 USB Faxmodem Installation Guide
fax drivers, select
Class 1
.
Class 1
or
Initialization Strings and AT Commands
An initialization string is a group of AT command settings that is sent
to the faxmodem as soon as you start up the software. The software
determines which commands should be included in the initialization
string, based on the device you select during installation. The commands remain in effect throughout the communications session, unless the software sends other commands to override them.
The software uses other AT command strings for all commands sent
to the modem. This is transparent to you—the software does this in
the background without you being aware of it.
It is sometimes necessary, however, to add other AT commands to
initialization strings. You can find a table of AT commands on the
World Wide Web at
AT Command Sets
on
If your software suggests an initialization string for this modem, you
should use it. If your software does not list this modem and no initialization string is suggested, use the following:
Your telephone service may include Call Waiting that you can temporarily suspend by using your phone to dial a special code. (For example, in the U.S., you can disable call waiting by adding *70 to your
dialing prefix; please check with your local phone company for the
correct code for your area.) You can include that code, followed by a
comma, in the dial string or dial prefix in your software.
www.modems.com
.
. Click
Reference
AT &F
and then
.
If your software does not handle AT commands automatically, it
should provide a place to enter AT commands in its setup menus.
However, in some cases you may need to enter AT commands directly to the faxmodem. You must do so from a data program’s terminal mode.
Refer to the
mands.
Using Terminal Mode to Enter AT Commands
Start your data communications program.
Communicating with Your Modem 13
Troubleshooting
section for more tips about AT com-
Change to terminal mode (also called command, local, direct, or
dumb mode). Check your software documentation for additional instructions.
Type AT plus the command you need and press
an OK response.
When you finish, you can return to the data communications program’s standard user interface. See the software program’s documentation if you need help.
To return to the factory default settings for the modem, in terminal
mode, type
AT &F
and press
Enter
.
Enter
. You will see
Using Video
Your faxmodem supports video applications through the V.80 standard protocol so that it can be used for high-quality modem-tomodem videoconferencing. The modem is compatible with H.324
point-to-point and H.323 Internet video conferencing standards. To
send videos, you need a camera and video software.
14 USB Faxmodem Installation Guide
Troubleshooting
If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD includes
a list of Frequently Asked Questions (FAQs).
Important—If Your Computer Had an Existing Modem
You must redirect your application software so that it recognizes your
new modem.
America Online Users:
•
Setup
button; then click
and double-click the name of your new modem.
Dial-up Networking Users:
•
double-click
ble-click the
dem from the dropdown list, and follow the prompts.
My Computer
Make New Connection
Plug and Play Setup Problems with Windows
Under some circumstances, the Plug and Play setup under Windows
may not resolve all installation problems. The Windows Help system
has a tool for thoroughly diagnosing and solving many problems, including hardware conflicts.
From the AOL Welcome screen, click the
Expert Setup
From your computer’s desktop,
and then
. Select the
Dial-up Networking
icon, select your new mo-
Devices
tab
. Dou-
1.
On your desktop, double-click the
2.
Choose the
dows displays the
3.
Select the
a Help Search option, which you can use instead; search for
“hardware conflict,” for example.
4.
Click
to click
Hardware Conflict
Troubleshooting 15
Help Topics
Contents
Troubleshooting
Windows 98 Troubleshooters
command in the
Windows Help
tab. Note: Windows Me and 2000 include
. (For Windows 98, you will also have
help entry.
My Computer
Help
dialog box.
.) Then click the
icon.
menu. Win-
5.
Follow the instructions for determining and resolving a hard-
ware conflict.
This should solve your problem. Remember to write down your COM
port setting.
Other Troubleshooting Tips
Problem:Your modem seems to install under Windows, but
Windows cannot find it later.
Solution
:
If your computer has a built-in modem on the motherboard, Windows may reinstall it the next time you start
up. Consult your computer’s documentation or call your
computer’s manufacturer to get instructions on how to
disable the built-in modem.
Problem: The software cannot find the modem and the modem
does not respond to AT commands. (The following
comment applies to many other problems as well.)
Solution
:
The most common problem with modems is that the
communications software is not configured for the same
port as the modem.
Check which port the modem is using. Make sure that
the software’s COM port setting matches the modem’s
COM port setting.
From the Windows toolbar, go to
trol Panel | Modems | Diagnostics
port
for your modem, then click
Start | Settings | Con-
. Click the
More info
COM
. If Windows
displays the modem’s ATI responses, the modem is
working.
Another problem is that COM port resources may be in
use by another device. Make sure that the COM port resources used by the modem are not being used by any
other device, such as a soundcard.
16 USB Faxmodem Installation Guide
Problem:You type an AT command line in a terminal applica-
tion and press Enter, but your modem fails to execute the command line. Or there was no response after executing a command.
Solution
Problem
Solution:
:
Be sure you type AT at the beginning of the command
line.
If you type more than one AT command, type a semicolon (;) immediately after each one.
Make sure the communications software is configured
for the same COM port as your modem.
Be sure your modem is not in data mode when you type
the command. Use the escape character sequence to
switch to terminal mode (The default escape sequence
is to wait at least one second, type
+++
, and wait another
second or more.)
If you typed a command but did not receive an OK response from your modem, the E0 and Q1 commands
may be in effect, disabling echo and responses. Verify
this with the &V command. To enable echo and responses, type
:
The modem speaker volume is too low or too high.
ATE1Q0
and press
Enter
.
Your modem has a small speaker on board that provides
audible feedback of dial tones and remote connection
signals (“handshaking”). This is not the same as the
speaker that you may have connected to your sound
card.
If the software allows you to control the volume, make
sure the speaker is enabled and set to a comfortable
volume.
If the software does not have speaker settings, add one
of the AT commands listed below to the initialization
string:
Troubleshooting 17
L1
L2
L3
M0
for low volume
for medium volume
for highest volume
to turn the speaker off entirely
For example, if you want the volume low and the software uses the initialization string
AT &F
, change it to
AT &F L1
.
Problem
Solution
:
The modem can connect to some modems, but not
to others.
:
A remote modem does not respond because of the extended negotiation process by which modems determine
the best common connection between them. If this is the
case, you may have to disable part or all of the negotiation process. If you are using Dial-up Networking (DUN),
you can do so from the
your operating system, go to
dem Options | Modems
ware
. Click the
Extra Settings
der
Commands
Properties
. Referring to the following table of com-
Control Panel
Modems, Phone and Mo-
Printers and Other Hard-
, or
tab and then
, you can enter
. Depending on
Advanced
Extra Initialization
mands, try one command at a time, beginning with the
fastest possible speed, until you successfully make a
connection.
. Un-
18 USB Faxmodem Installation Guide
To force different communication speeds
(protocols)
Type these AT commands
and press Enter
Dualmode (V.90 or V.92)—56000 bps
V92 only (disable V.90)—56000 bps
V.90 only (disable V.92)—56000 bps
Disable both 56K and autorate on V.34—33600 bps
V.34—33600 bps
V.32bis—14400 bps
V.32—9600 bps
2400 bps
1200 bps
Notes:
Some software allows these commands to be added to the
AT+MS=V92,1
AT+MS=V92,0
AT+MS=V90,0
AT+MS=V34,1
AT+MS=V34,0
AT+MS=V32B,0
AT+MS=V32,0
AT+MS=V22B,0
AT+MS=V22,0
list of dial prefixes or the initialization string.
When the protocol is forced, the modem will not attempt to
connect at other protocols if it cannot connect at the forced
protocol. It will try to connect at the fastest speed available
within the forced protocol.
There are other configurations that can be forced as well. If you need
to select a particular configuration, use the AT command strings
shown below.
Remember that if you do this, the modem will not have received the
commands in your software’s initialization string as it normally would.
Using the
ATZ
command overcomes this problem if you have saved
all of your setup parameters in nonvolatile memory. (To save setup
parameters in nonvolatile memory in terminal mode: Type AT, followed by the parameter settings you desire, followed by &W, and
Enter
press
Enter
Troubleshooting 19
. For example, if you type
, the
&C1
and
&D2
parameter settings are stored.)
AT &C1 &D2 &W
and press
To force Type command & press Enter
MNP 5/MNP 4 operation
LAPM only (V.42)
MNP 4 only
V.42bis data compression
V.44 data compression only
Auto-answer
AT \N5
AT \N4
AT \N5%C0
AT+DCS=1,0
AT+DCS=0,1
AT S0=1
Problem: Your V.92 modem does not connect reliably at V.92.
Solution:
First be sure that you have the latest modem firmware
downloaded from our Web site, as discussed on page 7.
Also make sure that your ISP offers V.92 at the number
you are calling.
If you still have a V.92 problem, you may want to modify
your Internet Connection string in Windows: On your
desktop, double-click the
double-click
Dial-up Networking
My Computer
. Right-click the existing
icon, and then
Internet Connection that you wish to modify and select
Properties
Advanced
. Click
.
General | Configure | Connection |
You can add initialization (init) strings on the line labeled
Extra Settings
. Enter
one
of the init strings listed below.
Try these commands one at a time until you find the one
that gives you the highest possible connection rate for
your telephone line conditions.
20 USB Faxmodem Installation Guide
Init String Definition
ATW2S7=150+MS=V90
OR
AT&F+MS=V92
AT&FS7=150 &F Sets factory defaults
AT&F&C1&D2\N5\A2=1S7=100
S7 Sets wait time for remote carrier,
wait time can be 1-255 seconds
&C1
DCD (Data Carrier Detect) follows
the remote carrier signal
&D2 DTR (Data Terminal Ready) reacts
with a disconnect, sends “OK” response and disables auto-answer
while DTR signal is OFF
\N5 MNP Error Correction Only
\A2 Maximum block size: 192 characters
Problem: Modem-on-Hold is not working. (V.92 modem Win-
dows users only)
Solution:
You may have disabled Call Waiting in your dial up networking settings. For example, in the US, if you included
*70,
in your phone number to dial, you have disabled Call
Waiting.
Your ISP may not support V.92. Check with your ISP.
Confirm that you have established a V.92 connection.
Modem-on-Hold will not work with a V.90 connection.
Your phone line may not have Call Waiting enabled. In
order to use Modem-on-Hold, your phone must support
Call Waiting/Caller ID (Type 2 Caller ID). Please check
with your local telephone company.
Your modem firmware might be out of date. Please visit
the modem’s Web site to upgrade your firmware.
Troubleshooting 21
Problem: You are using V.92 Modem-on-Hold but it discon-
nects you as soon as you are notified of an incoming call.
Solution:
Your ISP may have set your modem “on hold” time to
zero. This means that you are disconnected immediately
after accepting an incoming call.
Your Modem-on-Hold software might be set to automatically disconnect. Please consult the software’s built-in
help.
Problem: Your modem disconnects while communicating with
a remote system.
Solution:
The remote system has hung up, and you need to reconnect. The other most common sources of interruptions are Call Waiting or someone picking up an extension phone.
If you have Call Waiting, you can usually temporarily disable it by including a prefix such as
*70,
(including the
comma) in the U.S., or by selecting it as a prefix in the
software’s dialing directory.
Depending on your service, you may not be able to disable Call Waiting for incoming calls. If your incoming
data calls are frequently disrupted by Call Waiting, you
should consider dropping the service or installing a separate phone line without Call Waiting.
Note:
Disabling Call Waiting prevents your V.92 Modem-
on-Hold feature from working.
22 USB Faxmodem Installation Guide
Problem: Your modem does not make a connection.
Solution:
If your modem places calls but never connects, make
sure you are dialing the right number and that the remote
modem is turned on.
Problem: Modem performance seems sluggish.
Solution:
If you are connected to the Internet, there may be a lot of
traffic at the Web sites you are visiting. Other possible
causes are lack of sufficient memory in your computer
(insufficient RAM).
Problem: You encounter communications problems with your
modem.
Solution:
Check that your communications software has been set
up properly. Recheck the initialization string and dial
string specified in your software manual.
Memory-resident programs can cause a variety of problems. Try starting up your computer without them. Programs that can cause problems include antivirus programs, screen savers, firewalls, and ad blocking software.
Troubleshooting 23
Appendix A: Removing an Internal
Modem
You should follow these instructions if your computer already has an
internal PCI modem installed and you want to replace it with your
new modem.
a.
1
b.
Remove the old modem as follows:
2
a.
b.
c.
d.
Return to
stallation.
Start | Settings | Control Panel
Click
trol Panel
Now click the
you are removing the modem.
Shut down and turn off the computer.
Take the cover off the computer.
Unplug any cords connected to the card.
Remove the screw that is holding the modem card in
place and slide the card out.
Installing the Drivers
displays, double-click the
Remove
button. Click OK to confirm that
. When the
Modems
on page 3 to continue with the in-
Con-
icon.
24 USB Faxmodem Installation Guide
Appendix B: Regulatory Information
U.S. FCC Part 68 Statement
This equipment complies with Part 68 of the FCC rules and the requirements adopted
by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
This equipment uses the following standard jack types for network connection:
RJ11C.
This equipment contains an FCC-compliant modular jack. It is designed to be connected to the telephone network or premises wiring using compatible modular plugs
and cabling which comply with the requirements of FCC Part 68 rules.
The Ringer Equivalence Number, or REN, is used to determine the number of devices, which may be connected to the telephone line. An excessive REN may cause
the equipment to not ring in response to an incoming call. In most areas, the sum of
the RENs of all equipment on a line should not exceed five (5.0).
In the unlikely event that this equipment causes harm to the telephone network, the
telephone company can temporarily disconnect your service. The telephone company
will try to warn you in advance of any such disconnection, but if advance notice isn't
practical, it may disconnect the service first and notify you as soon as possible afterwards. In the event such a disconnection is deemed necessary, you will be advised of
your right to file a complaint with the FCC.
From time to time, the telephone company may make changes in its facilities, equipment, or operations, which could affect the operation of this equipment. If this occurs,
the telephone company is required to provide you with advance notice so you can
make the modifications necessary to obtain uninterrupted service.
There are no user serviceable components within this equipment. See Warranty for
repair or warranty information.
It shall be unlawful for any person within the United States to use a computer or other
electronic device to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on
the first page of the transmission, the date and time it is sent and an identification of
the business, other entity, or individual sending the message and the telephone number of the sending machine or of such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which
charges exceed local or long distance transmission charges. Telephone facsimile
machines manufactured on and after December 20, 1992, must clearly mark such
identifying information on each transmitted message. Facsimile modem boards
manufactured on and after December 13, 1995, must comply with the requirements of
this section.
Appendix B: Regulatory Information 25
This equipment cannot be used on public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact
your state public utility commission, public service commission, or corporation commission for more information.
U.S. FCC 47 Part 15 Emissions Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the
•
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
•
Industry Canada Emissions Statement
This Class B digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
Industry Canada CS03 Statement
The Industry Canada label identifies certified equipment. This certification
Notice:
means that the equipment meets telecommunications network protective, operational
and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment
will operate to the user's satisfaction.
Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of concern. The customer should
be aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alterations made by the user to this equipment, or
26 USB Faxmodem Installation Guide
equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device
Notice:
provides an indication of the maximum number of terminals allowed to be connected
to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
This unit may require resetting after a severe ESD event.
Europe - Declaration of Conformity
Directives Standards Test Reports Issued
73/23/EEC-Low Voltage IEC 60950 electrical safety
89/336/EEC-EMC EN 55024 EMC – immunity
89/336/EEC-EMC EN 55022 EMC – emissions
The product is CE marked.
Multilingual CE Compliance Statement
Hereby the manufacturer declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
Valmistaja vakuuttaa täten että laite on direktiivin 1999/5/EY oleellisten vaatimusten
ja sitä koskevien direktiivin muiden ehtojen mukainen.
Hierbij verklaart de fabrikant dat het toestel in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Bij deze verklaart de fabrikant dat deze apparaat voldoet aan de essentiële eisen en
aan de overige relevante bepalingen van Richtlijn 1999/5/EC.
Par la présente le fabricant déclare que cet appareil est conforme aux exigences
essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.
Appendix B: Regulatory Information 27
Par la présente, le fabricant déclare que cet équipement est conforme aux exigences
essentielles et aux autres dispositions de la directive 1999/5/CE qui lui sont
applicables.
Härmed intygar producenten att denna produkt står I överensstämmelse med de
väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av
direktiv 1999/5/EG.
Undertegnede producenten erklærer herved, at følgende udstyr overholder de
væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Hiermit erklärt der Hersteller dass sich dieses Produkt in Übereinstimmung mit den
grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie
1999/5/EG befindet. (BMWi)
Hiermit erklärt der Hersteller die Übereinstimmung des Gerätes mit den
grundlegenden Anforderungen und den anderen relevanten Festlegungen der
Richtlinie 1999/5/EG. (Wien)
ΜΕ ΤΗΝ ΠΑΡΟΥSΑ ΕΡΓΟΣΤΑΣΙΆΡΧΗΣ ΔΗΛOΝΕΙ ΟΤΙ SΥΜΜΟΡFOΝΕΤΑΙ ΠΡΟS
ΤΙS ΟΥSΙOΔΕΙS ΑΠΑΙΤΗSΕΙS ΚΑΙ ΤΙS ΛΟΙΠΕS SΧΕΤΙΚΕ S ΔΙΑΤΑΞΕΙS ΤΗS
ΟΔΗGΙΑS 1999/5/ΕK.
Con la presente il fabbricante dichiara che questo apparecchio è conforme ai
requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.
Por medio de la presente el fabricante declara que el equipo cumple con los
requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la
Directiva 1999/5/CE.
O fabricante declara que este equipamento está conforme com os requisitos
essenciais e outras disposições da Directiva 1999/5/CE.
28 USB Faxmodem Installation Guide
Appendix C: Reference Information
We recommend that you take a few moments to fill in the following information for
your future reference. In the event you need to call Technical Support or Customer
Service, you will need the information below.
Faxmodem Model _______________________
(located on the box)
Serial Number _______________________
(located on the bottom of the modem under the bar code)
COM Port _______________________
Date of Purchase _______________________
Store or Dealer _______________________
Appendix C: Reference Information 29
0934-B 27302 ©2004
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