Zoom 5803, 5809, 5804, 5808, 5805 User Manual

ATA Quick Start

ATA Quick Start

ATA Quick StartATA Quick Start

Your ATA comes with a power cube and Ethernet cable. Some
models also include other items, such as a phone cord, phone-jack
adapter, phone filter, or service provider flyer.

To complete the installation, you need the following:

- A broadband Internet connection using a cable modem,

ADSL, T1, E1, SDSL, or any other high-speed “always on”
Internet connection.

- An account set up with a VoIP service provider. If you
do not have an account set up, please look for a Read Me
First! flyer in the box for your VoIP ATA and follow its
instructions. If there is no flyer, go to your service provider’s
Web site and sign up for service.

- A router that uses your broadband Internet connection. This
can be an ADSL modem with a built-in router, a cable
modem with a built-in router, or some other router
connected to a broadband Internet connection. The router
needs at least one available LAN port, and the router needs
to be set up for 10/100 or 10/100/1000 or 10 Mbps. (Most
routers use 10/100 unless you change them.)

- A telephone so you can place and receive phone calls.

Now you’re ready to connect the ATA to a telephone, a router,
and a “live” power outlet. You will make your connections to the
back of the ATA.

1111

Plug your telephone or cordless phone base station into the
ATA’s PHONE jack, which is on the far left of the ATA’s
back panel.

Note: In some countries outside the USA, you may need to use a phone-jack adapter.
Plug the adapter into the ATA’s PHONE jack and then plug in your phone

2222

Plug one end of the Ethernet cable into the ATA’s Ethernet
port and the other end into a LAN port of your router.

3333

If your unit has the word TELCO on the front panel of the
unit, continue with step 4.
If your unit does not have the word TELCO on the front
panel, continue with step 5.

4444

For ATA units with a TELCO jack: Plug one end of the
supplied telephone cord into the ATA’s TELCO jack and
the other end into your home or office’s telephone jack, one

.

where you would normally plug in a standard telephone. You
may need to use a phone-jack adapter so the phone cord can
fit into your wall jack. If you have ADSL service at that wall
jack, you need to put an ADSL filter between that wall jack
and the ATA’s TELCO jack. Now continue with step 5.

5555

Plug the ATA’s power cube into the ATA’s PWR jack and
the other end into a “live” power strip or wall outlet.

6666

The ATA should go through a power-up and registration
sequence, and some of the ATA lights should light up. This
may take up to 3 minutes, and it should result in the READY
light turning on. Once the READY light is on you’re ready to
make phone calls. Congratulations! If the READY light does
not turn on after 3 minutes, please make sure that you
followed all the directions above.

Note: If your ATA is not working properly, it may be because your router is
configured to enable IP filtering. Routers usually come with IP filtering disabled, but
you or someone else may have enabled IP filtering. The easiest and best way to
resolve this issue is to configure a DMZ for the one router port connected to the
ATA. Your router’s documentation should show an easy way to configure this DMZ.

Making Phone Calls – The Basics

How you use the phone plugged into your ATA depends on the
answer to this question: Does your ATA have a TELCO jack

plugged into a phone jack with normal phone service?

- If it does not: When you dial, the digits you dial will
normally be passed to your VoIP service provider. Please
remember that even local calls need an area code.

- If it does: You can dial calls that first travel through the
Internet, or you can dial calls that first travel through your
normal telephone service by way of your TELCO jack. Your
ATA can be set up by your service provider, for instance, to
route all calls through the Internet unless those calls are local
or emergency calls. You can also force a call to go one way or
the other:

 If you come off-hook and dial #8 then additional digits

will be dialed into your normal telephone service.

 If you come off-hook and dial #9 then additional digits

will be dialed through the Internet.

If your ATA loses power, you can dial through your normal
telephone service as if you had a phone plugged directly into
a phone jack.

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If the ATA loses power or loses its Internet connection, you
cannot place calls through the Internet.

Advanced Features - Controlling the ATA from Your
Phone

Your ATA has a number of features that relate to calls traveling
through the Internet. These features can be controlled from the
phone plugged into your ATA as described below. For all these

commands you first take the phone off-hook and then enter
the command.

*55 Enable call waiting on all calls. When a call is waiting,

you will hear a tone. You can then do a hook-flash to
go back and forth between your 2 callers.

*56 Disable call waiting on all calls.

*59 Disable caller ID for call waiting calls.

*70 Turn off call waiting for the next call.

*71 Turn on call waiting for the next call.

*72 Forward all calls to <phone number> After you dial

*72, dial 8, then enter the phone number, then press #.

*73 Disable call forwarding.

*82 Enable caller ID for all outbound calls.

*62 Block caller ID on all outbound calls.

*65 Enable caller ID on all inbound calls.

*85 Disable caller ID for all inbound calls.

*67 Enable caller ID for the next outbound call.

*68 Block caller ID for the next outbound call.

*66 Redial the last number you dialed.

*69 Call the last person who called you.

*77 Block all calls that don’t have a caller ID.

*87 Stop blocking calls that don’t have a caller ID.

*78 Do not disturb. Your phone won’t ring!

*79 Turn off “Do not Disturb.” Lets your phone ring.

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The commands above let you use a phone to directly control the
ATA. Note that some VoIP service providers also let you control
some of these

by using the setup screens for your account.

features

Note also that these features apply only to VoIP calls, not calls
that travel through the traditional phone network by way of your
TELCO jack. Features for the traditional phone network are
normally available from your traditional phone company.

Resetting Your ATA

You can reset your ATA by pressing the RESET switch. You can
do this by putting the end of a pin or paper clip into the small
round RESET hole in the back panel of the ATA. If you press the
RESET switch for 5 seconds or more, your ATA’s configuration
settings will return to the last ones provided by your service
provider. If you press the RESET switch for a much shorter time,
the ATA will reset as if you had powered it off, then powered it
on.

Registering Your Product and Getting Assistance

If you need assistance, you should consider contacting your service
provider.

We encourage you to register your product and to notice the many
support options available from Zoom.

- Please go to www.zoom.com and select Technical Support.
From here you can register your ATA and/or contact our
technical support experts and/or use our intelligent
database SmartFacts

tm

and/or get warranty information.

Special Information for VoIP Service Providers

This VoIP ATA is designed for VoIP service providers and users.
Service providers can easily tailor an ATA to suit customers’ needs
and location, and the service provider’s business model and
services. The service provider can also choose how to handle
updates, and whether updates should be automatic. If you are a
VoIP service provider, please contact Zoom in Boston, MA, USA
at [phone] or in the UK at [phone] to find out
the many ways we’ve tailored this product to meet your needs.

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