Xerox WorkCentre 3655 Service Manual

WorkCentre® 3655

Sample

Fault Code Structure:

71-101-00

Updated 11/16/15 DAW

Multifunction Printer

Service Manual

WorkCentre® 3655
Multifunction Printer

Service Manual

Xerox Internal-Use Only

WorkCentre 3655 Multifunction Printer

Other company trademarks are also acknowledged.

Service Documentation

WorkCentre 3655 Multifunction Printer

705P01355

Initial Issue - Xerox Internal Use Only

5/2014

Xerox Corporation

Content Development and Language Services

26600 Parkway - Bldg. 60

P.O. Box 1000, M/S 7060-776

Wilsonville, OR 97070-1000

NOTICE: All service documentation is supplied to Xerox external cu stomers for informational
purposes only. Xerox service documentation is intended for use by certified, product trained
service personnel only. Xerox does not warrant or represent that such documentation is com­plete, nor does Xerox represent or warrant that it will notify or provide to such customer any
future changes to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect the warranty offered by Xerox with respect
to such equipment. You should consult the applicable warranty for its terms regarding cus­tomer or third party provided service. If the customer services such equipment , modules, com ­ponents or parts thereof, the customer releases Xerox from any and all liability for the customer
actions, and the customer agrees to indemnify, defend and hold Xerox harmless from any third
party claims which arise directly or indirectly from such service.

As an ENERGY STAR® partner , Xerox Corporation has determined that this product meets the
ENERGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are reg­istered U.S. marks.

Unpublished rights reserved under the copyright laws of the United States. Contents of this
publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and infor­mation now allowed by statutory or judicial law or hereinafter granted, including without limita­tion, material generated from the software programs which are displayed on the screen such
as styles, templates, icons, screen displays, looks, etc.

Xerox technical training materials and service manuals are intended for use by authorized
Xerox service technicians and service partners only and are not for resale. These materials
may not be distributed, copied or otherwise reproduced without prior written consent from
Xerox Corporation.

© 2014 Xerox Corporation. All rights reserved. XEROX® and XEROX and design®, P haser®,
PhaserSMART®, DocuCard®, DocuSP®, FreeFlow® CentreWare®, infoSMART®, Made For
Each Other®, PagePack™, ColorCube®, ProfitAccelertor™, and Walk-Up™ are trademarks of
Xerox Corporation in the United States and/or other countries.

About This Manual .............................................................................. ......... .... .... .... ....... iii

How To Use This Manual................................................................................................ iii

Service Safety Summary..................................................... ............................................ iv

Symbols Used On The Product....................................................................................... v

Voltage Measurement and Specifications....................................................................... vi

Health and Safety Incident Reporting ............................................................................. vii

Regulatory Specifications................................................................................. .... .. .... ..... viii

Translation of Warnings.................................................................................................. ix

WorkCentre 3655 Overview............................................................................................ x

Control Panel Layout...... ................. ................. ............................................................... xii

Options Overview............................................................................................................ xiii

CRU Life Expectancy...................................................................................................... xiii

Product Codes and Serial Number Range...................................................................... xiv

Introduction

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

i

Introduction

About This Manual

The WorkCentre 3655 Multifunction Printer Service M anual is part of a multinational service
documentation system delivered in the standard Xerox EDOC service manual format. This
manual is the primary document used for diagnosing, repairing, maintaining, and troubleshoot
ing these systems. The Service Manual is the controlling publication for a service call. To
ensure product understanding, complete the Xerox Service Training Program for this printer.

How To Use This Manual

Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the
problem, then follow the directions given.

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How to Differentiate Between Machine Variants

The machine will be identified in this manual by the model identifier 3655N/DN or 3655SN/DN.

Organization

Section titles and the information contained in each is presented in the following paragraphs:

Section 1 Service Call Procedures

This section is used to start and complete a service call. The procedures in this section will
either direct you to a Repair Analysis Procedure (RAP), or identify a faulty component or sub
assembly.

Section 2 Status Indicator Repair Analysis Procedures

This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to
diagnose, isolate and repair faults other than image quality faults.

Section 3 Image Quality

This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and
setup procedures necessary to diagnose, isolate and repair image quality faults.

Section 4 Repairs/Adjustments

This section contains the instructions for removal, replacement, and adjustment of parts.

Section 5 Parts List

This section contains the illustrated spare parts list. Any part that is spared or that must be
removed to access a spared part is illustrated.

Section 6 General Procedures / Information

This section contains all other procedures, product specifications and general information.

Section 7 Wiring Data

This section contains the wiring diagrams.

When a procedure, parts list description or other reference is unique amongst different models
of machine, the appropriate model designator is indicated. Any artwork is also specific.

NOTE: This manual services all configurations of the machine. Ignore references to options
not installed on the machine.

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Warnings, Cautions and Notes

WARNING

A warning is used whenever an operating or main tenance procedure, practice, condi­tion or statement, if not strictly observed, could result in personal injury.

A translated version of all warnings is in Translation of Warnings.

CAUTION

A caution is used whenever an operation or maintenance procedure, practice, condition or
statement, if not strictly observed, could result in damage to the equipment.

NOTE: A note appears to highlight a procedure, practice, condition or statement.

Section 8 Principles of Operation

This section contains details of printer operation and component locations.

Component Names

Names of parts that appear in the disassembly procedures may not be exactly the same as the
names that appear on the part or listed in the Parts List. For example; a part called the Regis
tration Chute Assembly may appear on the Parts List as Assembly, Chute REGI.

Initial Issue - Xerox Internal Use Only
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iii

Introduction

About This Manual, How To Use This Manual

Service Safety Summary

General Guidelines

For qualified service personnel only: Refer also to the preceding Electrical Safety.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless
another person capable of rendering first aid or resuscitation is present.

Use care when servicing with power applied: Dangerous voltages may exist at several points in
this product. To avoid personal injury, do not touch exposed connections and components
while power is on. Disconnect power before removing the power supply shield or replacing
components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic
objects could come into contact with dangerous voltages and currents.

Electrical Safety

• Use the Power Cord supplied with the printer.

• Plug the Power Cord directly into a properly grounded electrical outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does
not have a ground connection terminal.

• Do not use an extension cord or power strip.

• Do not place the system in an area where people might step on the power cord.

• Do not place objects on the power cord.

• Do not block ventilation openings. These openings prevent printer overheating.

• Do not drop paper clips or staples into the printer.

Operational Safety

The printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.

Warning Labels

Read and obey all posted warning labels. Throughout the printer, warning labels are displayed
on potentially dangerous components. As you service the printer, check to make certain that all
warning labels remain in place.

Safety Interlocks

Make sure all covers are in place an d all interlock switches are functioning correc tly after you
have completed a service call. If you bypass an interlock switch, use extreme caution when
working on or around the printer. Figure 1 shows the interlock circuitry.

Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.

• Use the supplies specifically designed for your system. The use of unsuitable materials
may cause poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the system, options and
supplies.

NOTE: The Total Satisfaction Guarantee is available in the United States and Canada. Cover­age may vary outside these areas; please contact your local representative for details.

Maintenance Safety

• Do not attempt maintenance not specifically described in the printer documentation.

• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.

• Do not burn any consumables or routine maintenance items. For information on Xerox
supplies recycling programs, go to www.xerox.com/gwa.

Introduction

Service Safety Summary

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Symbols Used On The Product

The following precautionary symbols may appear on the machine.

This symbol indicates Danger High Voltage.

Figure 1 High voltage symbol

Protective Ground (Earth) symbol.

Figure 2 Protective ground (earth) symbol

This symbol indicates hot surface. Use caution to avoid personal injury.

Figure 1 Interlock circuits

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

Figure 3 Hot surface symbol

The surface is hot while the printer is running. After turning off the power, wait 30 minutes.

Figure 4 Wait 30 minutes symbol

Avoid pinching fingers in the printer. Use caution to avoid personal injury.

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v

Service Safety Summary, Symbols Used On The

Introduction

Voltage Measurement and Specifications

Measurements of DC voltage must be made with reference to the specified DC Common,
unless some other point is referenced in a diagnostic procedure. All measurem ents of AC volt
age should be made with respect to the adjacent return or ACN wire.

-

Figure 5 Pinch injury symbol

Use caution (or draws attention to a particular component). Refer to the manual(s) for informa­tion.

Figure 6 Use caution symbol

Table 1 Voltage Measurement and Specifications

Voltage Specification

Input Power 220 V 198 VAC TO 254 VAC
Input Power 120 V 90 VAC TO 135 VAC
+3.3 VDC +2.75 VDC TO +3.25 VDC
+5 VDC +4.75 VDC TO +5.25 VDC
+24 VDC +23.37 VDC TO +27.06 VDC

Logic Voltage Levels

Measurements of logic levels must be made with reference to the specified DC Common,
unless some other point is referenced in a diagnostic procedure.

Table 2 Logic Levels

Voltage H/L Specification

+5 VDC H = +3.00 V or greater

L = below 0.8 V

+3.3V H = +2 V or greater

L =below 0.8 V

DC Voltage Measurement in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC
voltage, the first test point listed is the location for the red (+) meter lead and the second test
point is the location for the black meter lead. For example, the following statement may be
found in a RAP.

Introduction

Symbols Used On The Product, Voltage Measure-

There is +5 VDC from P/J7 to P/J68.

In this example, the red meter lead would be placed on P/J7 and the black lead on P/J68.

If a second test point is not given, it is assumed that the black meter lead may be attached to
chassis ground.

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Health and Safety Incident Reporting

I. Summary

This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.

II. Scope

Xerox Corporation and subsidiaries worldwide.

III. Objective

To enable prompt resolution of health and safety incidents involving Xerox products and to
ensure Xerox regulatory compliance.

IV. Definitions

Incident:

An event or condition occurring in a customer accoun t that has resulted in injury, illness or
property damage. Examples of incidents include machine fires, sm oke generation, physical
injury to an operator or service representative. Alleged events and product conditions are
included in this definition.

V. Requirements

Initial Report:

1. Xerox organizations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The information to be provided at the time of reporting is contained in Appendix A (Health
and Safety Incident Report involving a Xerox product).

3. The initial notification may be made by any of the following methods:

• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin

American North and Latin American South):
– Phone* Xerox EH&S at: 1-800-828-6571.
– Electronic mail to Xerox EH&S
– Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].

• For incidents in Europe and Developing Markets East (Middle East, Af rica, India,

China and Hong Kong):
– Phone* Xerox EH&S at: [phone].
– Electronic mail Xerox EH&S at: [e-mail].
– Fax Xerox EH&S at: [phone] [intelnet 8*668 3914].

*Initial notification made by phone must be followed within 24 hours by a completed inci­dent report and sent to the indicated electronic mail address or fax number.

NOTE: If sending a fax, please also send the original via internal mail.

Responsibilities for resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the inci­dent shall:

a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.

2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any

associated equipment located in the vicinity of the incident.

b. Return any affected equipment/part(s) to the location designated by Xerox EH&S

and/or the Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.

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Introduction

Health and Safety Incident Reporting

Regulatory Specifications

Xerox has tested this product to electrom agnetic emission and immunity standards. These
standards are designed to mitigate interference caused or received by this product in a typical
office environment.

United States (FCC Regulations)

The Wentre 3655 has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial installation. This equipment generates,
uses, and can radiate radio frequency energy. If it is not installed and used in accordance with
these instructions, it may cause harmful interference to radio communications. Operat ion of
Class A equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his/her own expense. There is no guarantee
that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment Off and On, the user is encouraged to try to c orrect the
interference by one or more of the following measures:

• Reorient or relocate the receiver.

• Increase the separation between the equipment and receiver.

• Connect the equipment to a different electrical circuit.

• Consult the dealer or an experienced radio/television technician for help.
Any modifications not expressly approved by Xerox could v oid the user's authority to operate

the equipment. To ensure compliance with Part 15 of the F CC rules, use shielded interface
cables.

Canada (Regulations)

This Class A digital apparatus complies with Canadian ICES-003.

To ensure compliance with European Union regulations, use shielded interface cables.

A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

CE Mark

The CE mark applied to this product symbolizes Xerox’s
declaration of conformity with the following applicable Direc
tives of the European Union as of the dates indicated:

Figure 1 CE Symbol

December 12, 2006: Low Voltage Directive 2006/95/EC
December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC

This product, if used properly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.

Introduction

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Regulatory Specifications

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Translation of Warnings

WARNING

Switch off the electricity to the machine. Di sconnect the power cord fro m th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

DANGER : Mettez la machine hors tension. Déconnectez le cordon d'alimentation de
l'alimentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'élec
tricité. L'électricité peut être à l'origine de blessures, voire d'un accident mortel. Les
pièces amovibles peuvent être à l'origine de blessures.

AVVERTENZA: Spegnere la macchina. Scollegare il cavo di alimentazione dall'alimenta­tore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare
morte o lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Zi ehen S ie das S t romk­abel ab, wenn Sie Aufgaben ausführen, für die keine Stromversorgung benötigt wird.
Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile
können zu Verletzungen führen.

AVISO: Apague la electricidad de la máquina. Desconecte el cable de alimentación eléc­trica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La
electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
DANGER : Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire

pour un dépannage en tout e s é cu r ité.
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno

un metro attorno alla macchina per la sicurezza dell'operatore.
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar

con seguridad.

WARNING

Use safe handling procedures when removing the module. Refer to G P 16. The module
is heavy.

DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait
du module. Reportez-vous à GP 16. Le module est lourd.

AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo.
Vedere GP 16. Il modulo è pesante.

VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe
auch GP 16. Das Modul ist sehr schwer.

AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el
GP 16. El módulo es pesado.

WARNING

Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly.

DANGER : Les procédures de dépannage doivent être suivies à la lettre. Si les réglages
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peu t y

­avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des

lésions oculaires s'il est observé directement.
AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo

di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di
servizio.

VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann b leibende
Augenschäden verursachen.

AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de
controles o ajustes no especificados en este manual puede tener como resultado la
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la
radiación de láser invisible puede causar daños en los ojos si se mira directamente a
ella.

WARNING

USA and Canada. Do not install this machine in a hallway or exit route that does not
have 1.12 m (44 inches) of space additional to the normal space requirements in front of
the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
is needed in front of the machine in hallway and exit routes.

DANGER : États-Unis et Canada. Si cette machine est installée dans un couloir ou une
voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être
disponible devant la machine conformément aux normes de sécurité d'incendie.

AVVERTENZA: N/A
VORSICHT: N/A
AVISO: Estado s Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-

ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el
espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante
de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos
de las normas sobre incendios.

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ix

Introduction

Translation of Warnings

WARNING

Use only Xerox materials and components. This product is safety certified using Xerox
materials and components. The use of non Xerox materials and components may invali
date the safety certificate.

DANGER : N'utilisez que des matières premières et des composants Xerox. La sécurité
du produit est assurée dans le cadre de son utilisation avec des matières premières et
des composants Xerox. L'utilisation de matières premières et de composants autres
que ceux de Xerox risque d'invalider le certificat de sécurité.

AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certifi­cazione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla
la certificazione di protezione.

VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses
Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und

-Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller
setzt möglicherweise das Sicherheitszertifikat außer Kraft.

AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone d e un
certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certifi
cado de seguridad no será válido si se utilizan materiales y compone ntes que no sean
de Xerox.

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-

WARNING

Do not touch the fuser while it is hot.
DANGER : Ne pas toucher au four pendant qu'il est encore chaud.
AVVERTENZA: Non toccare il fonditore quando è caldo.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
AVISO: No toque el fusor mientras está calien te.

WorkCentre 3655 Ove rvie w

The WorkCentre 3655 in either 4in1 (S) or 3in1 (X) conf igurations combine a monochrome
laser print engine with a scanner and Duplex Automatic Document Feeder (DADF), Tray 1. The
Output Tray holds 250 20lb. sheets facedown. WorkCentre 3655 options add media capacity,
wireless connectivity, and functionality. Configurations of up to three additional 550-Sheet
Feeders are supported. Figure 1 illustrates components accessible from the front.

Front View

Introduction

Translation of Warnings, WorkCentre 3655 Overview

Figure 1 Front View

Front View

1. Tray 1 6. Output Tray

2. Bypass Tray 7. Output Tray Extension

3. Top Cover 8. Front Cover Release

4. Control Panel 9. Optional 550-sheet Feeder

5. Automatic Document Feeder (DADF)

Internal View

Figure 2 shows other system features.

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Figure 2 Internal view

Rear View

1. Output Tray Extension 5. Duplex Auto Document Feeder (DADF)

2. Front Cover Assembly 6. DADF Top Cover

3. Drum Cartridge 7. Scanner Platen

4. Toner Cartridge 8. Stapler Cartridge (3655S only)

Rear View

Figure 3 shows features located at the rear of the system.

Figure 3 WorkCentre 3655S 4-in1 rear view

Rear View

1. USB Port (slave) 7. Transfer Roller

2. Ethernet Port 8. Fuser

3. USB Port (host) 9. USB Port (host)

4. USB Port (host) 10. Power Switch

5. Rear Door 11. AC Input

6. Duplex Chute 12. FAX Connection

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Introduction

WorkCentre 3655 Overview

Control Panel Layout

The WorkCentre 3655 Control Panel consists of a touchscreen, a keypad, and several buttons.
These buttons are used to navigate the menu system, perfo rm functions, and select opera
tional modes.

Control Panel Features

6. Keypad Enter alphanumeric characters

7. Clear Deletes numeric values or the last digit entered

-

8. Pause TBD.

9. Interupt Print Pauses the currently printing job to run a more urgent job.

10. Start Start the selected job

11. Stop Stops the current job. Follow the onscreen instructions to cancel or
resume the job

12. Clear All Clears previous and changed settings for the current service. Press

13. Power Restart or shuts down the printer

14. Language Changes the touch screen language and keyboard settings

15. Sleep Enter a reduced power mode

16. Help Displays additional information about the current selection or service

17. Log In / Log Out Access password protected features following login

twice to reset all defaults and clear existing scans

Figure 1 Control Panel

Control Panel Features

Item Description

1. Display Touchscreen display of printer settings, status, messages and menus

2. Services Home Services Home displays services, such as copy, scan, and fax

3. Services Returns to the active service from the Job Status or Machine Status
screens, or to a preset service

4. Job Status Displays active, held, and completed jobs

5. Machine Status Displays settings and information

Introduction

Control Panel Layout

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Options Overview

WorkCentre 3655 options include:

CRU Life Expectancy

The rated life expectancy of WorkCentre 3655 consumables are listed in Table 1.

• 550-sheet Feeder

• USB wireless network adaptor

• Printer stand

550-Sheet Feeder

The Optional 550-sheet Feeder adds a single, 550-sheet tray. The printer supports up to three
550-sheet feeders. The feeder is secured to the print engine with two screws located under the
front edge of Tray 1.

Figure 1 550-Sheet Feeder

Table 1 CRU and Consumable Life Expectancy

Description Print Life

Standard Toner Cartridge Capacity 6,100 cycles
High Toner Cartridge Capacity 14,400 cycles
Extra High Toner Cartridge Capacity 25,900 cycles
Metered Toner Cartridge Capacity 25,900 cycles
Drum Cartridge 85,000 cycles
Staple Cartridge 50,000 cycles
Maintenance Kit (Fuser,Transfer Roller) 200,000 cycles
Feed Roller Kit 100,000 cycles

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Introduction

Options, CRU Life Expectancy

Product Codes and Serial Number Range

Product codes are listed in Table 1.Serial number ranges for each product appear in Table 2.

Table 1 Product Codes

Product Code

3655_SM 110V (Metered, 3in1 Copy, Pri nt, Scan) C4X
3655_S 110V (Sold, 3in1 Copy, Print, Scan) C4XD
3655V_SM 220V (Metered, 3in1 Copy, Print, Scan) C5X
3655V_S 220V (Sold, 3in1 Copy, Print, Scan) C5XD
3655_XM 110V (Metered, 4in1 Copy, Network Print, Scan, Fax, stapler) C7X
3655_X 110V (Sold, 4in1 Copy, Network Print, Scan, Fax, stapler) C7XE
3655_YXM 110V (Metered, 4in1 Copy, Network Print, Scan, Fax, stapler, TAA-com-

pliant)
3655V_XM 220V (Metered, 4in1 Copy, Network Print, Scan, Fax, stapler) C8X
3655V_X 220V (Metered, 4in1 Copy, Network Print, Scan, Fax, stapler) C8XD

Table 2 Serial Number Range

Product Serial Number Range

3655_SM 110V C4X
3655_S 110V C4XD

3655V_SM 220V C5X
3655V_S 220V C5XD

3655_XM 110V C7X 100,000

3655_YXM 110V C7XR TBD
3655_X 110V C7XE 40000

3655V_XM 220V C8X
3655V_X 220V C8XD

155,000
000501 -015500
025501 - 165500

60,000
015501 -025500
165501-215500

215501-315500

365501-40550
50,0000

315501-365500

C7XR

Introduction

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Service Call Procedures.................................................................................................. 1-3

SCP 1 Initial Actions........................................................................................................ 1-4

SCP 2 First Call Actions.................................................................................................. 1-4

SCP 3 Normal Call Actions............................................................................................. 1-5

SCP 4 Fault Analysis ...................................................................................................... 1-5

SCP 5 Subsystem Maintenance ..................................................................................... 1-6

SCP 6 Final Actions........................................................................................................ 1-7

SCP 7 Configurations and Options................................................................................. 1-8

1 Service Call Proced ur es

Initial Issue - Xerox Internal Use Only
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1-1

Service Call Procedures

Service Call Procedures

This section provides an overview of the steps a service technician should take to service the
printer and attached options. The printer’s diagnostic routines report problems using error mes
sages and fault codes displayed on the Control Panel, logged in the Service Usa ge Profile, or
by flashing LEDs. These error indications serve as the entry point into the troubleshooting pro
cess. System problems not directly indicated by or associated with an error message or fault
code are covered in Section 6, General Procedures. Print-quality problems are covered in Sec
tion 3, Image Quality.

The steps listed here are a guide for performing any service on this printer. If you choose not to
use these steps, it is recommended that you start at the appropriate troubleshooting procedure
and proceed from there. When servicing the printer, follow the safety measures detailed in the
Service Safety Summary section.

1. Identify the problem.

• Verify the reported problem does exist.

• Check for any error codes and write them down.

• Print normal customer prints and service test prints.

• Make note of any print-quality problems in the test prints.

• Make note of any mechanical or electrical abnormalities present.

• Make note of any unusual noise or smell coming from the printer.

• Print a Usage Profile, if the printer is able to print.

• View the Engine Error and Jam Histories under the Tools menu.

• Verify the AC input from the wall outlet is within specifications.

2. Inspect and clean the printer.

• Follow the cleaning instructions.

• Verify that the power cord is in serviceable condition.

• Restart the printer to check if the error reoccurs.

3. Find the cause of the problem.

• Use the troubleshooting procedures to find the root cause of the problem.

• Use Service Diagnostics to check the printer and optional components.

• Use the Wiring Diagrams and Plug/Jack Locator to locate test points.

• Take voltage readings as instructed in the troubleshooting procedure.

4. Correct the problem.

• Use the Parts List to locate a part number.

• Use the Repair procedures to replace the part.

5. Final Checkout

• Test the printer to verify the problem is corrected and no new problems arose.

Accessing Engine Fault History

Listed below are three ways in which you can access fault history. Additional fault history infor­mation appears in GP 2.

2. Accessing fault history in Service Diagnostics, GP 1.
a. Enter Service Diagnostics.

-

-

-

b. Touch Service Info.
c. Touch dC122 Fault History.

3. If the printer is connected to a network and has an IP address, view the printer’s web
page using a web browser.

a. Open a web browser.
b. Enter the printer’s IP address as the URL.
c. Selec t Support --> Troubleshooting --> Diagnostics Logs and the fault history

displays.

NOTE: Error and fault code definitions appear in Section 2.

1. Read (if possible) fault history from the Machine Status menu on the Control panel. The
error history is listed on screen.

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Service Call Procedures

Service Call Procedures

SCP 1 Initial Actions

Initial Actions are used to gather information on printer performance

SCP 2 First Call Actions

First Call Actions are used for the first service call.

Start a service call with SCP 1 and end with SCP 6 Final Actions.

Also refer to SCP 7 Configurations and Options.

Procedure

WARNING

Switch off the electricity to the machine. Di sconnect the power cord fro m th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

WARNING

Do not work in a confined space. 1m (39 inches) space is needed for safe working.

NOTE: Ignore references to options not installed on the printer.

1. Take note of symptoms or error messages.

2. Ask the operator to describe or demonstrate the problem.

3. Make sur e:
a. The power cord is connected to the wall outlet and to the machine.
b. Paper is loaded correctly and all paper trays and covers are closed
c. If installed, the USB cable or network connection is installed correctly.

4. If available, check the service log book for any previous actions that may be relevant to
the call.

5. If this is th e f irst service c a l l to th i s printer, perform SCP 2 First Call Actions, otherwise go
to SCP 3 Normal Call Actions.

Procedure

1. Check the machine configuration with the customer, refer to SCP 7 Configurations and
Options. Check that all required hardware and software is installed and/or enabled.

2. Check that all the relevant machine settings are correctly entered, refer to GP 3 Customer
Administration Tools.

3. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to
SCP 6 Final Actions.

4. Enter the printer and customer details in the service log.

Service Call Procedures

SCP 1, SCP 2

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SCP 3 Normal Call Actions

Normal Call Actions are used to determine the reason for the service call.

SCP 4 Fault Analysis

Fault Analysis is used to identify a fault.

Procedure

NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault message
and perform the procedure.

If possible, perform the following:

1. Review any defective print samples.

2. Determine that the user accessible settings are correct. If necessary refer to the user doc­umentation.

3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.

4. Print the Customer Assistance Report (Call for Assistance), then record the total print
count.

5. Go to SCP 4 Fault Analysis.

Procedure

When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte­nance.

Fault Codes

If a fault code is displayed, go to the relevant RAP.

Control Panel Faults

If the power is on but the Control Panel is blank, test the Control Panel with dC330.

Stapler Faults

If the machine has a stapler fault, test the Stapler with dC330.

Image Quality Defects

If the image quality is defective, go to the IQ1 Image Quality Entry RAP.

For image quality specifications, refer to the following:

• IQS 1 Solid Area Density.

• IQS 2 Skew.

• IQS 3 Registration.

Additional Information

If necessary, refer to the following general procedures and information:

• GP 1 Service Diagnostics Entry and Exit

• GP 2 Fault Codes and History Logs

• GP 3 Customer Administration Tools

• GP 4 How to Switch Off or Switch On the Printe r

• GP 5 Service Copy (Tools) Mode

• GP 6 Electrostatic Discharge Prevention

• GP 7 Machine Specifications

• GP 8 General Disassembly Precautions

• GP 9 Installing System Software

• GP 10 How to Check a Motor

• GP 11 How to Check a Sensor

• GP 12 How to Check a Solenoid or Clutch

• GP 13 How to Check a Switch

• GP 14 Cloning Network Configurations

• GP15 -Removed-

• GP 16 Separate System Modules

• GP 17 External FAX Line Test

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Initial Issue - Xerox Internal Use Only
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Service Call Procedures

SCP 3, SCP 4

• GP 18 Printing Reports

• GP 19 Intermittent or Noise Problem

• GP 20 How to Safely Lift or Move Heavy Modules

• GP 21 Machine Lubrication

• GP 22 Installation Space Requirements

• GP 23 First Print Output Time (FPOT)

• GP 24 Restriction of Hazardous Substances (RoHS)

• GP 25 Remote Control Panel

• GP 26 Media Specifications

• GP 27 Environmental Data

• GP 28 Toner CRUM Conversion

SCP 5 Subsystem Maintenance

Subsystem Maintenance contains information regarding the component life of the machine.

Procedure

WARNING

Switch off the electricity to the machine. Di sconnect the power cord from th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

1. Clean the Pick Rollers on every call.

2. Use the Control Panel to check maintenance item counters.

3. Compare the counter values to those listed in Component Life.

4. Advise the customer of any routine maintenance items that are approaching or over the
service limit.

Inspection

Rollers

Replace rollers when you see any of the following defects:

• Flat spots

• Out of roundness

• Cracked rubber

• Loss of traction (tackiness) causing pick or feed failures

Gears

Replace gears that show any signs of wear or damage. Look for these problems:

• Thinned gear teeth

• Bent or missing gear teeth; check especially where a metal gear drives a plastic gear.

• Fractured or cracked gears (oil or incorrect grease on a plastic gear can cause the gear to
crack).

Lubrication

The printer is lubricated during assembly at the factory and does not require periodic lubrica­tion. Some parts require lubrication following replacement. These parts are identified in the
replacement procedures. When lubricating during replacement, use approved grease.

Service Call Procedures

SCP 4, SCP 5

CAUTION

Plastic parts deteriorate when unspecified lubricants or chemicals are used. To avoid damage,
use only Rheolube 768 grease.

• Rheolube 768 Grease: Part Number 070E00890

Component Life

The design life of the major components are shown in Table 1. Environmental conditions and
actual use will vary these factors. The component life shown in Table 1 is for reference only.

Table 1 Component Life Expectancies

Item Description Print Life

1. Pick and Nudger Rollers 100,000 pages

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Table 1 Component Life Expectancies

Item Descripti on Print Life

2. Separator Roller 100,000 pages

3. Transfer Roller 200,000 images

4. Fuser 200,000 images

5. Feed Roller 100,000 pages

HFSI

The High Frequency Service Items are shown in Table 2.

Table 2 High Frequency Service Items

Item Description Life Reference

Bypass Tray Pick
Roller

Tray 1 Pick Roller Sheets fed from Tray 1 af ter

Optional Tray Pick
Rollers

Maintenance Kit Total prints after the last

Sheets fed from Tray 1 after
last reset.

last reset.
Sheets fed from Tray 2 after

last reset.

reset.

100k feeds PL 13.1 Item 15

100k feeds PL 9.2 Item 98

100k feeds PL 11.3 Item 98

200k impressions Fuser and Transfer

Roller

SCP 6 Final Actions

Final Actions are used to evaluate the total operation of the system and to identify the actions
required to complete the service call.

Procedure

Complete the following, if a fault is identified, return to SCP 4 Fault Analysis:

• Perform the end of call subsystem maintenance actions, SCP 5 Subsystem Maintenance.

• Exercise the machine in all modes, printing from all trays. If a fault message is displayed
or some other problem is evident, go to SCP 4 Fault Analysis.

• Make a print of a customer document.

• If any of the customers selections were changed, return t hem to the cu stomers preferred
settings. Refer to GP 3 Customer Administration Tools.

• At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with machine log book. Discard any pre
vious versions of the configuration report.

• Remove and destroy any copies of test patterns.

• Ensure the machine and service area are clean before leaving the customer premises.

• Provide customer training if required.

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Service Call Procedures

SCP 5, SCP 6

SCP 7 Configurations and Options

Configurations and Options

Refer to Table 1 for basic configurations and options. This service manual covers all configura­tions. Within this manual ignore any references to options that are not installed.

Table 1 WorkCentre 3655 Configurations

Features 3655S 3 in 1 3655X 4 in 1

Processor Speed 1 GHz - Dual Core 1 GHz - Dual Core
Memory 2 GB 2 GB
Print Speed 47 ppm, Letter

45 ppm A4
PS3 Fonts (136) Standard Standard
PCL6 Fonts (80 Scalable, 9 Bitmap) Standard Standard
USB 2.0 Standard Standard
Ethernet Interface 10/100/1000 Base-TX 10/100/1000 Base-TX
Automatic Document Feeder Standard Standard
Bypass Tray (150 sheet) Standard Standard
Tray 1 (550 sheet) Standard Standard
Tray 2 (550 sheet) Optional Optional
Tray 3 (550 sheet) Optional Optional
Tray 4 (550-sheet) Optional Optional
Duplex Standard Standard
Stapler Not Available Standard
Hard Disk Drive Standard Standard
Printer Stand Optional Optional
FAX Not Available Standard
Wireless LAN Optional Optional
Printer Resolution 600 x 600 dpi

1200 x 1200 dpi

47 ppm, Letter
45 ppm, A4

600 x 600 dpi
1200 x 1200 dpi

Service Call Procedures

SCP 7

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Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

2 Status Indicator RAPs

Chain 2 - User Interface

02-302-00, 02-306-00, 02-308-00 Flash Failure............................................................. 2-5

02-312-00 Application Checksum Failure ....................................................................... 2-5

02-315-00 Service Registry Bad Data............................................................................. 2-6

02-316-00, 02-317-00 SRS Error.................................................................................... 2-6

02-320-00 Data Time Out Error ...................................................................................... 2-7

02-321-00 XEIP Browser Does Not Respond or is Dead................................................ 2-7

02-380-00, 02-381-00 UI Communication Fault.............................................................. 2-8

02-390-00 Configurable Services Not Stable.................................................................. 2-8

Chain 3 - Machine Run Control

03-306-00 Upgrade Request Failed - Downgrade Not Allowed...................................... 2-9

03-307-00 Sync Failure. Unable to Enter SW Upgrade .................................................. 2-9

03-316-00 Communication Fault..................................................................................... 2-10

03-317-00, 03-318-00, 03-319-00 IOT NVM Error.......................................................... 2-10

03-320-00 Upgrade Failed - Incompatible Product Type ................................................ 2-11

03-324-00 File Transfer Failure During SW Upgrade ..................................................... 2-11

03-325-00 Wall Clock Fault............................................................................................. 2-12

03-326-00 Upgrade Failed - Version Same as Machine................................................. 2-12

03-327-00 SW Upgrade Failed ....................................................................................... 2-13

03-329-00 Upgrade Request Failed due to Active Diagnostics ...................................... 2-13

03-330-00 Upgrade Failed Security Feature Active........................................................ 2-14

03-331-00, 03-332-00 Communication Fault with NC . .................................................... 2-14

03-338-00 CCM Reset.................................................................................................... 2-15

03-346-00, 03-347-00 Communication Fault with UI ...................................................... 2-15

03-355-00 CCM POST Failure........................................................................................ 2-16

03-380-00 POST Boot Failure......................................................................................... 2-16

03-390-00 Upgrade Automation Failed........................................................................... 2-17

03-397-00 System Configuration Error ........................................................................... 2-17

03-398-00 SIM Card Serial Number Mismatch ............................................................... 2-18

03-399-00 SIM Card Data Cannot be Processed ........................................................... 2-18

03-401-00, 03-403-00 FAX Not Detected ....................................................................... 2-19

03-417-00 Incompatible FAX Software Detected....... .... ........... .... .... .... ......... .... .... .... ..... 2-19

03-777-00 Power Loss Detected..................................................................................... 2-20

03-788-00 Failed to Exit Power Save Mode.................................................................... 2-20

03-790-00 Time Zone Overridden to GMT: DST Disabled.............................................. 2-21

Chain 5 - IIT

05-110-00 DADF Pick-up Jam ........................................................................................ 2-23

05-112-00 DADF Jam During Rotation of Document ...................................................... 2-23

05-121-00 CVT-DADF Feed Sensor On Jam ................................................................. 2-24

05-900-00 ADF Sensor Static Jam ................................................................................. 2-24

05-940-00 DADF No Original Fail................................................................................... 2-25

Chain 10 - Fuser / Exit

10-311-00 to 10-376-00 Fuser Thermal Error................................................................. 2-27

10-420-00, 10-421-00 Fuser End of Life......................................................................... 2-27

10-902-00 Fuser Missing ................................................................................................ 2-28

10-903-00 Main Error updating data .............................................................................. 2-28

12-930-00 Exit Tray Full................................................................................................. 2-29

Chain 16 - Network Controller

16A Network Error Entry ................................................................................................. 2-31

16B FTP or SMB Unable to Connect to Remote Server ................................................. 2-31

16C Remote Directory Lock Faile d...................................... ................. ................. ......... 2-33

16-000-00 to 16-000-26 Cannot Create RPC With ENS................................................. 2-33

16-001-09 to 16-001-90 Unable to do Startup Synchronization...................................... 2-34

16-002-09 to 16-002-46 Unable to Register as RPC Server........................................... 2-34

16-003-09 to 16-003-90 Too Many IPC Handles ............................................................ 2-35

16-004-14 to 16-005-92 RPC Failure to Register............................................................ 2-35

16-006-09, 16-006-19 Cannot Register for Events ......................................................... 2-36

16-007-92 to 16-010-99 Invalid IPC / RPC Data.................. .... .. ....... .. .. .... .. .. ....... .. .... .. .. . 2-36

16-013-14, 16-014-14 Copier Synchronization Error ...................................................... 2-37

16-015-14, 16-015-19 SESS Data Store Variable Not Set.............................................. 2-37

16-016-14, 16-016-19 Data Store Initialization Failed..................................................... 2-38

16-017-19 to 16-021-26 Send Event Failure / Could Not Get Host Name RAP.............. 2-38

16-021-46 Unable to Get Host Name.............................................................................. 2-39

16-023-09, 16-023-26 RPC Call Failure.......................................................................... 2-39

16-026-09 to 16-026-92 Memory Allocation Error........................................................... 2-40

16-027-90 Unable to Obtain Well Known Queue ID........................................................ 2-40

16-028-09, 16-028-90 Unable to Complete RPC Call / Invalid Range String.................. 2-41

16-030-19 Unable to Obtain Client RPC Handle............................................................. 2-41

16-031-09 Invalid Event Notification Received................................................................ 2-42

16-032-19, 16-039-00 NVM Connection Failure / Pthread Create Error........................ . 2-42

16-040-92 Semaphore Fault ..................................................................... .. .... ....... .. .... .. . 2-43

16-048-09 Unable to Set Binding.................................................................................... 2-43

16-048-14, 16-048-90 Cannot Set NC Client Binding..................................................... 2-44

16-048-99 Cannot Set NC Client Binding........................................................................ 2-44

16-150-09 Cannot Send Registration Event.................................................................... 2-45

16-150-14 Unable to Obtain RPC Transport................................................................... 2-45

16-150-19 NC Sync Peer Service Fault.......................................................................... 2-46

16-150-26 Fault Service Failed to Write to Log............................................................... 2-46

16-150-90 Invalid IPC Request Destination .................................................. ......... .. .... ... 2-47

16-150-92 Consumer Interface Fault .............................................................................. 2-47

16-151-09 to 16-151-19 Invalid IPC Command / SNMP Reg Failure.............................. 2-48

16-151-26 Fault Service Failed to Get a Log Handle...................................................... 2-48

16-151-90 Put Environment Variable Failure .................................................................. 2-49

16-152-09 Internal IPC Failure........................................................................................ 2-49

16-152-14 Empty Internal Event Received by ENS ..................................................... .. . 2-50

16-152-19 Unable to Send Request to SESS................................................................. 2-50

16-152-26 Fault Service Could Not Open Fault Log....................................................... 2-51

16-153-09 Unable to Obtain IPC Queue......................................................................... 2-51

16-153-14 Cannot Initialize Internal Event List................................................................ 2-52

16-153-19 NVM Save Failure.......................................................................................... 2-52

16-154-09 ESS Registration Configuration Error............................................................ 2-53

16-154-14 Cannot Create Internal Event Queue............................................................. 2-53

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2-1

Status Indic a tor RAPs

16-154-19 NVM Read Failure ......................................................................................... 2-54

16-155-19 NC Failed to Boot from Alternate Partition..................................................... 2-54

16-156-19 Service Run Loop Failed ............................................................................... 2-55

16-160-09 NC Registration Service Process Death........................................................ 2-55

16-161-09 to 16-164-09 Cannot Send Reg Event / List Access Fa ilure ......................... 2-56

16-429-00, 16-431-00 Unable to Write to Data Store / Get System Time....................... 2-56

16-432-00 Unknown Scheduler Received....................................................................... 2-57

16-433-00 RPC Call Failed .......................................... .. .. ....... .. .. .... .. .. .. ....... .. .... .. .. .. ....... 2-57

16-434-00 Unable to Change Scheduler in DM.............................................................. 2-58

16-600-07 to 16-600-67 Cannot Create RPC Connection .............................................. 2-58

16-601-26 to 16-601-46 Queue Setup / System Control Failed / Invalid UI Info............. 2-59

16-601-47 Diag Service Failed IPC Queue Setup .......................................................... 2-59

16-601-66, 16-601-67 Unable to do Start up Synchronization........................................ 2-60

16-601-68 Unable to Start Up and Sync with SC............................................................ 2-60

16-601-105 Unable Synchronize At Start Up.................................................................. 2-61

16-602-07 to 16-602-105 RPC Service Registration Failure........................................... 2-61

16-603-11, 16-603-28 Replace Handler Call Failed........................................................ 2-62

16-603-46 to 16-603-67 Too Many IPC Handlers........................................................... 2-62

16-603-68 Replace Handler Call Failed.......................................................................... 2-63

16-603-105, 16-604-14 RPC Call Failure to NC Registration Service ............................ 2-63

16-604-38,16-604-99 Could Not Register With Reg Service.......................................... 2-64

16-604-105 SESS Data Store Variable Not Set.............................................................. 2-64

16-605-07 Unable to Register with Registration Service ................................................ 2-65

16-605-14 to 16-605-105 RPC Registration Failure....................................................... 2-65

16-606-07 to 16-606-99 Cannot Register For Events..................................................... 2-66

16-606-105 OS Problem ................................................................................................. 2-66

16-607-19 to 16-608-14 Invalid RPC Data / Unable to Free Resources......................... 2-67

16-608-26 Fault Service Failed to Unbind RAP .............................................................. 2-67

16-608-28 to 16-608-67 Unable to Free IPC Resources ................................................ 2-68

16-608-105 Build UI SVC Obtain Client Failed ............................................................... 2-68

16-609-07 Unknown Message Received ........................................................................ 2-69

16-609-19 to 16-609-105 Invalid IPC Data Failure ........................................................ 2-69

16-610-00, 16-610-07 IPC Send Failure......................................................................... 2-70

16-610-09 Cannot send IPC Message to NC Platform................................................... 2-70

16-610-11 to 16-610-90 Unable to Send IPC Message.................................................. 2-71

16-610-92 Failure to Send Queue Status ....................................................................... 2-71

16-610-99 Unable to Send IPC Message RAP............................................................... 2-72

16-611-07, 16-611-38 Client Removal Failure................................................................ 2-72

16-611-19 to 16-611-99 Unable to Remove RPC Connection........................................ 2-73

16-612-09 to 16-612-68 Unable to Do Shutdown Sync RAP .......................................... 2-73

16-612-47 Upgrade Request Failed - Downgrade Not Allowed...................................... 2-74

16-613-09 to 16-614-19 DC Sync / Comms Error........................................................... 2-74

16-614-47 Invalid Software Upgrade .............................................................................. 2-75

16-615-35 to 16-615-90 SESS Data Store Variable Not Set .......................................... 2-75

16-615-47 Multiple Software Upgrade File...................................................................... 2-76

16-616-35 to 16-616-46 Data Store Initialization Failure ................................................ 2-76

16-616-47 IPC Message Failure ..................................................................................... 2-77

16-616-67 Submission of Email or IFax Job Failed ........................................................ 2-77

16-617-19 Send Event Failure Unable to send event to NC........................................... 2-78

16-617-47 Upgrade Request Failed -TAR Extraction Failure ......................................... 2-78

16-618-47 DLM SPI Extraction Failure RAP ........................................................ .... ....... 2-79

16-619-14 to 16-619-93 Unable to unregister Registration service ................................ 2-79

16-619-47 Upgrade Request Failed - DMPR Failure at Web.......................................... 2-80

16-620-07 to 16-620-99 Registration Service Failed....................................................... 2-80

16-620-47 Upgrade Request Rejected............................................................................ 2-81

16-621-00 to 16-621-99 Unable to Get Host Name ........................................................ 2-81

16-622-07 to 16-622-46 Corrupt O/S RPC Table............................................................ 2-82

16-622-47 FTP "get" Failure............................................................................................ 2-82

16-622-66 to 16-622-68 Failed to Unregister as RPC Service During Shutdown ........... 2-83

16-623-35, 16-623-47, 16-624-46 RPC Call Failure ....................................................... 2-83

16-625-35 to 16-625-90 Invalid IPC Type ................................................. .. .... ....... .. .... .. . 2-84

16-626-00 to 16-626-67 Memory Allocation Error........................................................... 2-84

16-628-07 to 16-628-67 Range String Variable Error .................................................. ... 2-85

16-629-11 to 16-629-93 No Acknowledgment For RPC.................................................. 2-85

16-630-09 to 16-630-99 Unable to Get RPC Client Handle ............................................ 2-86

16-631-19 to 16-636-99 XDR Data Error ........................................................................ 2-86

16-637-11 to 16-637-95 File Error................................................................................... 2-87

16-638-66 to 16-641-46 O/S Failure ............................................................................... 2-87

16-642-46 to 16-645-67 File I/O Errors ........................................................................... 2-88

16-646-26 to 16-650-99 Invalid Service Attribute............................................................ 2-88

16-651-19 to 16-656-38 Registration Failure .................................................................. 2-89

16-658-07 Unable to Get Host Name.............................................................................. 2-89

16-658-07 to 16-667-95 Parser Utility Errors .................................................................. 2-90

16-668-47 Write NVM Failed..................................................................... .... .. ......... .. .... . 2-91

16-668-93, 16-668-95 Unable To Determine Local File Statistics................................... 2-91

16-669-28 to 16-670-00 Unable To Write Job Template................................................. 2-92

16-670-11 to 16-671-47 Unable To Decode Template File............................................. 2-92

16-671-93 to 16-673-95 File Error................................................................................... 2-93

16-674-00 to 16-709-00 XSA Database Error................................... .... .... .... ......... .... .... . 2-93

16-710-00 to 16-750-11 Unable To Create Client Handle............................................... 2-94

16-750-14 to 16-750-90 Invalid Request......................................................................... 2-94

16-750-92 to 16-751-26 Database Error ....................................................... ......... .. .... ... 2-95

16-751-28 to 16-751-93 Unknown Attribute ............................................................... .... . 2-95

16-752-00 to 16-752-47 Invalid File Details .................................................................... 2-96

16-752-66 to 16-753-28 Scan to FAX Registration Error...................... .... .... ......... .... .... . 2-96

16-753-35 to 16-754-09 Data Store Read Failure........................................................... 2-97

16-754-14 to 16-754-68 OS Error ................................................................................... 2-97

16-754-90 to 16-755-28 Fault Service Error.................................................................... 2-98

16-755-35 to 16-756-14 Request Error ........................................................................ ... 2-98

16-756-26 to 16-757-26 NVM Corrupt............................................................................. 2-99

16-757-35 to 16-758-26 Unable to Write NVM................................................................ 2-99

16-758-35 to 16-759-26 Service Run Loop Failed .......................................................... 2-100

16-759-46 to 16-760-46 Fail to Enable Process..................................................... .. .. .... . 2-100

16-760-47 to 16-761-46 File Error................................................................................... 2-101

16-761-47 to 16-769-95 Other Network Faults 1............................................................ . 2-101

16-770-09 to 16-779-95 Other Network Faults 2............................................................ . 2-103

16-780-00 to 16-789-47 Other Network Faults 3............................................................ . 2-104

16-790-09 to 16-799-47 Other Network Faults 4............................................................ . 2-105

16-800-09 to 16-809-47 Other Network Faults 5............................................................ . 2-106

16-810-00 to 16-819-47 Other Network Faults 6............................................................ . 2-107

16-820-47 to 16-829-47 Other Network Faults 7............................................................ . 2-108

16-830-47 to 16-839-47 Other Network Faults 8............................................................ . 2-108

16-840-47 to 16-849-47 Other Network Faults 9............................................................ . 2-109

16-850-47 to 16-859-47 Other Network Faults 10........................................................... 2-109

Status Indicator RAPs

5/2014

2-2

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-860-47 to 16-869-47 Other Network Faults 11 .......................................................... 2-110

16-870-47 to 16-879-47 Other Network Faults 12 .......................................................... 2-110

16-880-47 to 16-890-47 Other Network Faults 13 .......................................................... 2-111

16-891-00, 16-892-00 Edge Server Error ....................................................................... 2-111

16-900-19 to 16-909-19 Other Network Faults 14 .......................................................... 2-112

16-910-19 to 16-919-19 Other Network Faults 15 .......................................................... 2-112

16-920-19 to 16-929-19 Other Network Faults 16 .......................................................... 2-113

16-930-19 to 16-939-19 Other Network Faults 17 .......................................................... 2-113

16-940-19 to 16-949-19 Other Network Faults 18 .......................................................... 2-114

16-950-19 to 16-959-19 Other Network Faults 19 .......................................................... 2-114

16-960-19 to 16-969-19 Other Network Faults 20 .......................................................... 2-115

16-975-19 to 16-979-35 Other Network Faults 21 .......................................................... 2-115

16-980-00 to 16-989-35 Other Network Faults 22 .......................................................... 2-116

16-990-00 to 16-999-35 Other Network Faults 23 .......................................................... 2-117

Chain 19 - Image Processing

19-300-00 to 19-310-00 Image Disk (HDD) Failure........................................................ 2-119

19-401-00, 19-402-00 Out of Memory............................................................................. 2-119

19-403-00 Out of Memory - Job in EPC .......................................................................... 2-120

19-409-00 Video Integrity Fault ....................................................................................... 2-120

19-410-00 to 19-410-13 Image Structure Failure RAP ................................................... 2-121

19-750-00 EPC Memory Size Fault ................................................................................ 2-121

19-752-00 Image Rotation Config Fault.......................................................................... 2-122

19-754-00 Image Disk Config Fault ................................................................................ 2-122

19-760-00 Test Patterns are Missing from EPC ............................................................. 2-123

Chain 20 - Fax

20A Fax Troubleshooting Entry....................................................................................... 2-125

20B Unable To Send A Fax ............................................................................................ 2-125

20C Unable To Send A Fax To Some Machines ................................................... .... ..... 2-127

20D Unable To Receive A Fax........................................................................................ 2-128

20E Fax Will Not Print..................... ................................................................................ 2-129

20F Fax Board Checkout................................................................................................ 2-129

20G Fax Problems on Digital Networks.......................................................................... 2-130

20H Fax Tab Not Available RAP............... ...................................................................... 2-130

20-302-00 to 20-305-00 Fax Board Hardware or Software Error . ................................... 2-131

20-320-00 Fax Fault Not Cleared by Card Reset............................................................ 2-131

20-322-00 NV Device Not Fitted to Basic Fax Card........................................................ 2-132

20-323-00, 20-324-00 Fax System Memory is Low ........................................................ 2-132

20-327-00 Registers Cannot be Accessed on Extended Card ....................................... 2-133

20-331-00 to 20-341-00 Fax Network Line 1 Fault ......................................................... 2-133

20-342-00 Error Accessing File on a NV Device............................................................. 2-134

20-345-00 FaxPort1 Modem Failure ............................................................................... 2-134

20-701-00 Phonebook Download Failed......................................................................... 2-135

20-710-00, 20-711-00 Fax Card Overwrite Errors .......................................................... 2-135

Chain 22 - System Errors

22-300-05 to 22-309-04 Other Network Faults 24 .......................................................... 2-137

22-310-04 to 22-318-04 Other Network Faults 25 RAP.................................................. 2-137

22-319-04 IOT Integrity Problem While Printing a Job.................................................... 2-138

22-320-00, 22-321-00 Scan to File Fault ........................................................................ 2-138

22-321-04 RS422l ResponseTimeOutError.................................................................... 2-139

22-323-00 to 22-327-00 Service Faults........................................................................... 2-139

22-328-00 Incomplete System Information ..................................................................... 2-140

22-330-00 Supplies Plan Activation Code Entry Locked................................................. 2-140

22-330-01 to 22-332-00 Queue Timed Out.................. .... .. .... .. ....... .... .. .... .. .... ....... .. .... .. . 2-141

22-335-00 to 22-340-00 Service Faults........................................................................... 2-141

22-350-01, 22-350-02 Software Detects Non-Valid Xerox SOK ..................................... 2-142

22-351-01 to 22-351-03 SOK Write Failure..................................................................... 2-142

22-352-00, 22-352-01 Serial Number Lost/Missing......................................................... 2-143

22-360-00 Service Plan Inconsistant............................................................................... 2-143

22-370-00 Unable to Communicate with XSA Database ................................................ 2-144

22-371-00, 22-372-00 Fax Application Registration Error............................................... 2-144

22-407-00 to 22-421-00 Embedded Fax Faults .............................................................. 2-145

22-701-04 Module Completion Fault............................................................................... 2-145

22-720-00, 22-721-00 Service Registry Errors................................................................ 2-146

22-750-04 to 22-755-17 Configuration Mismatch RAP ................................................... 2-146

Chain 42 - Drive, Cooling, and Laser Unit

41-340-00 to 41-414-00 IOT NVM Error.......................................................................... 2-147

41-388-00 Marking Logic Fail.......................................................................................... 2-147

42-313-00 Side Cooling Fan Failure ............................................................................... 2-148

42-330-00 Fuser Exhaust Fan Fail.................................................................................. 2-148

45-301-00 to 45-305-00 IOT I/F Error ............................................................................. 2-149

Chain 62 - Scanner

61-020-00 to 61-340-00 ROS Error................................................................................. 2-151

62-311-00 to 62-389-00 IIT Scan Error ........................................................................... 2-151

62-316-00 DADF Motor Fail............................................................................................ 2-152

62-790-00 PreIPS XFail ............................................................................................... ... 2-152

Chain 70 - Media Handling

70-099-00 I/F IOTFED Communication......................................................................... 2-153

71-101-00 Tray1 Misfeed Jam ........................................................................................ 2-153

71-215-00 Tray 1 Feeder Composition Error .................................................................. 2-154

72-098-00 to 74-098-00 Option Feeder Mode................................................................. 2-154

72-101-00 Tray 2 Misfeed Jam ....................................................................................... 2-155

72-102-00 Feeder Path 2 Sensor On Jam (RC2)............................................................ 2-155

72-215-00 Tray 2 Feeder Composition Error .................................................................. 2-156

72-216-00 Option Feeder Motor2 Error........................................................................... 2-156

73-101-00 Tray3 Misfeed Jam ........................................................................................ 2-157

73-102-00 Path 3 Sensor On Jam (RC3)........................................................................ 2-157

73-215-00 Tray 3 Feeder Composition Error .................................................................. 2-158

73-216-00 Option Feeder Motor3 Error........................................................................... 2-158

74-101-00 Tray 4 Misfeed Jam ....................................................................................... 2-159

74-215-00 Tray 4 Feeder Composition Error .................................................................. 2-159

74-216-00 Option Feeder Motor4 Error........................................................................... 2-160

75-101-00 Bypass Misfeed Jam...................................................................................... 2-160

77-101-00 Regi Off Jam.................................................................................................. 2-161

77-102-00 Psync On Jam................................................................................................ 2-161

77-103-00, 77-104-00, 77-106-00 Exit On/Off Jam......................................................... 2-162

77-110-00 Feeder Regi Sensor On Jam ........................................................................ . 2-162

77-123-00 Duplex Regi On Jam...................................................................................... 2-163

77-300-00 Front Door Interlock Open ............................................................................. 2-163

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-3

Status Indic a tor RAPs

77-301-00 Rear Door Interlock Open . ............................................................................. 2-164

77-900-00 IOT Static Jam............................................................................................... 2-164

77-901-00 Feeder Static Jam.......................................................................................... 2-165

Chain 95 - Software Upgrade Errors

91-401-00, 91-402-00 K Drum Cartridge Life Near End ................................................. 2-167

91-913-00 K Drum Cartridge Dead Stop Error................................................................ 2-167

91-914-00 to 91-936-00 K Drum Cartridge Error ............................................................ 2-168

92-315-00 ATCFail [K] .................................................................................................... 2-168

92-584-00, 92-586-00 Internal - Over Temp Failure....................................................... 2-169

92-650-00 K Image Calibration Error 1 .......................................................................... 2-169

92-661-00 Environment Temperature Sensor Fail......................................................... 2-170

92-805-00 24V Fan Off Detect..................................... .... ......... .... .... .. ........... .. .... .... ....... 2-170

93-317-00 K Drum Cartridge Dispense Fail................................................................... 2-171

93-425-00, 93-912-00 K Toner Cartridge Life Near End................................................. 2-171

93-925-00, 93-926-00, 93-928-00 K Toner Cartridge Error ........................................... 2-172

93-938-00 CRUM Validation........................................................................................... 2-172

93-973-00 Toner CRUM [K] Not in Position .................................................................... 2-173

94-419-00, 94-422-00 BTR Near Life End ...................................................................... 2-173

95-000-00 to 95-305-00 Upgrade Failure........................................................................ 2-174

95-300-00 to 95-302-00 Upgrade Failure : Incompatible Product................................... 2-175

95-303-00, 95-304-00 Upgrade Failure: Downgrade / Sidegrade................................... 2-176

95-305-00 Upgrade Failure: Platform Sync..................................................................... 2-176

OF - Other Faults

OF 1 Unusual Noises...................................................................................................... 2-177

OF 2 Control Panel Touch Screen Failure...................................................................... 2-178

OF 3 Status Codes and Messages................................................................................. 2-179

OF 4 Convenience Stapler Failure.................................................................................. 2-195

OF 5 Multi-feed Error ...................................................................................................... 2-196

OF 6 Power On Self Test (POST)................................................................................... 2-196

Status Indicator RAPs

5/2014

2-4

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

02-302-00, 02-306-00, 02-308-00 Flash Failure

02-302-00 Flash rewrite failure

02-312-00 Application Checksum Failur e

02-312-00 Application checsum failure

02-306-00 Flash erase failure

02-308-00 Flash download failure

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-5

Status Indic a tor RAPs

02-302-00, 02-306-00, 02-308-00, 02-312-00

02-315-00 Service Registry Bad Data

02-315-00 Service registry bad or corrupted data

02-316-00, 02-317-00 SRS Error

02-316-00 SRS returns to LUI invalid fields, invalid data or missing data.

NOTE: The status code 16-503 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

02-317-00 LUI gets no response from SRS.

NOTE: The status code 16-503 is raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

02-315-00, 02-316-00, 02-3 17-00

5/2014

2-6

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

02-320-00 Data Time Out Error

02-320-00 Control Panel does not receive requested data from the CCM within the specified

time limit.

NOTE: Status code 02-520 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

02-321-00 XEIP Browser Does Not Respond or is Dead

02-321-00 XEIP browser does not respond or is dead

NOTE: Status code 02-521 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-7

Status Indic a tor RAPs

02-320-00, 02-321-00

02-380-00, 02-381-00 UI Communication Fault

02-380-00 Communication via H-H USB net path connection between network controller and

Control Panel is not working. Status code 02-501 is raised with this fault code.

02-390-00 Configurable Services Not Stable

02-390-00 During power up, not all configurable services achieved a stable state after 5 min-

utes. Status code 02-590 is raised with this fault code.

02-381-00 Communication via USB connection bet ween CC and Cont rol Pane l is not working.
Status code 02-502 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

CAUTION

Before a new Control Panel is installed, identify the machine software level. Check the compat­ibility of the software on the new user interface assembly. Install the software to meet the cus­tomer machine requirements.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Check connections between the IP Board and Control Panel, REP 1.2.1. The connections

are secure.
YN

Secure the connections.

Install new components as necessary:

• Control Panel, PL 1.2 Item 1

• IP Board, PL 18.1 Item 98

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

02-380-00, 02-381-00, 02-3 90-00

5/2014

2-8

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

03-306-00 Upgrade Reque st Failed - Downgrade Not Allowed

03-306-00 Downgrade of system software not allowed

The reload process is aborted and the printer resets. If configured, an email alert is sent and
upgrade report printed. An entry is made in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Obtain a current system software set, then perform GP 9 to reload system software. The error
persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

03-307-00 Sync Fa ilure. Unable to Enter SW Upgrade

03-307-00 Software upgrade synchronization failure

The reload process does not start and the printer resets. If configured, an email alert is sent
and upgrade report printed. An entry is made in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Obtain a current system software set, then perform GP 9 to reload system software. T he e rror
persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-9

Status Indic a tor RAPs

03-306-00, 03-307-00

03-316-00 Communication Fault

03-316-00 CCM cannot communicate with IOT. Communications have failed. An automatic

reset is initiated 1 time. Status codes 03-561 and 03-505 are raised with this fault code.

Initial Actions

• If the fault occurs during a software upgrade, wait 15 minutes for the software program­ming operation to complete, before performing the next action.

• Check fault history for other 03-xxx faults. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Check connections between the IIT and IOT at the IP, IIT Control, and MCU Boards. The con-

nections are secure.
YN

Secure the connections.

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions.

03-317-00, 03-318-00, 03-319-00 IOT NVM Error

03-317-00 Error saving critical IOT NVM

03-318-00 Error in itializin g IOT NVM

03-319-00 Error restoring critical IOT NVM

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Obtain a current system software set, then perform GP 9 to reload system software. T he e rror
persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• IP Board, REP 18.1.98

• MCU Board, REP 18.2.2

Install new components as necessary:

• IP Board, REP 18.1.98

• IIT Control Board, REP 18.1.4

• MCU Board, REP 18.2.2

Status Indicator RAPs

03-316-00, 03-317-00, 03-318-00, 03-319-00

5/2014

2-10

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

03-320-00 Upgrade Failed - Incompatible Product Type

03-320-00 Incompatible Product Type

03-324-00 File Transfer Failure During SW Upgrade

03-324-00 SW Upgrade File Transfer Failure

Software upgrade aborted due to incompatible product type. System software set does not
match the product hardware.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Check the version number installed and obtain the correct system software set. Perform GP 9
to reload system software.

YN

Perform SCP 6 Final Actions.

Retry system software reload. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• IP Board, REP 18.1.98

• IIT Control Board, REP 18.1.4

• MCU Board, REP 18.2.2

The error persists.

Software upgrade aborted due to file transfer failure. The upgrade process is aborted and the
printer resets. If configured, an email alert is sent and upgrade report printed. An entry is made
in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Download a new system software set for the product, then perform GP 9 to reload system soft­ware. The error persists.

YN

Perform SCP 6 Final Actions.

Retry the system software reload from a different USB port. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• IP Board, REP 18.1.98

• MCU Board, REP 18.2.2

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-11

Status Indic a tor RAPs

03-320-00, 03-324-00

03-325-00 Wall Clock Fault

03-325-00 System clock did not incremented within the specified time limit. The operating sys-

tem detected the system clock failed to increment within 1.5 seconds during power on. Status
code 03-505 is raised with this fault code.

NOTE: The printer may boot with this fault, but printing may be disabled.

03-326-00 Upgrade Failed - Version Same as Machine

03-320-00 Upgrade is not required

Software upgrade is not required, identical system software set is already on the printer. The
upgrade process is aborted and the printer resets. If configured, an email alert is sent and
upgrade report printed. An entry is made in Upgrade History log.

Initial Actions

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Check battery installation on the IP Board. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Check the version number installed and obtain the correct system software set. Perform GP 9
to reload system software.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

The error persists.

Status Indicator RAPs

03-325-00, 03-326-00

5/2014

2-12

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

03-327-00 SW Upgrade Failed

03-327-00 Upgrade failure

Software upgrade has failed. The upgrade process is abort ed and the printer resets. If config­ured and possible, an email alert is sent and upgrade report printed. An entry is made in
Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Obtain a current system software set, then perform GP 9 to reload system software. The error
persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

03-329-00 Upgrade Request Failed due to Active Diagnostics

03-329-00 Upgrade failure due to active diagnostics

Software upgrade request during active diagnostics. The upgrade process is aborted and the
printer resets. If configured, an email alert is sent and upgrade report printed. An entry is made
in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-13

Status Indic a tor RAPs

03-327-00, 03-329-00

03-330-00 Upgrade Failed Security Feature Active

03-329-00 Upgrade failure due to active security feature

Software upgrade request during while a security feature is active. The upgrade process is
aborted and the printer resets. If configured, an email alert is sent and upgrade report printed.
An entry is made in Upgrade History log.

03-331-00, 03-332-00 Communication Fault with NC

03-331-00 Main controller board cannot communicate with network controller. Status code 03-

563 is raised with this fault code.

03-332-00 Unable to reestablish communications with the ne twork controller after 12 minutes.
Status code 03-518 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• IP Board, REP 18.1.98

Status Indicator RAPs

03-330-00, 03-331-00, 03-3 32-00

5/2014

2-14

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

03-338-00 CCM Reset

03-338-00 The main controller on CCM reset becau se either the wat ch dog timer t imed out or

because the application SW wrote to an illegal address.

03-346-00, 03-347-00 Communication Fault with UI

03-346-00 Unable to reestablish communication with the Control Panel after 30 seconds. Sta-

tus code 03-520 is raised with the fault code.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

03-347-00 IP Board cannot communicate with the Control Panel. Continue to attempt to estab­lish communication for 30 seconds. Status code 03-521 is raised with the fault code.

NOTE: Network printing remains operational.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

• Control Panel, REP 1.2.1

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-15

Status Indic a tor RAPs

03-338-00, 03-346-00, 03-347-00

03-355-00 CCM POST Failure

03-338-00 CCM POST failure. NVM battery may be dead.

03-380-00 POST Boot Failure

03-380-00 POST boot failure. Fault assumes no Control Panel communications.

Initial Actions

Check SD Card and IP Board battery installation.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

NOTE: PWS communication for diagnostic purposes available.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

• Control Panel, REP 1.2.1

Status Indicator RAPs

03-355-00, 03-380-00

5/2014

2-16

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

03-390-00 Upgrade Automation Failed

03-390-00 Automatic upgrade process failure.

03-397-00 System Configuration Error

03-390-00 System Configuration Error

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

• Control Panel, REP 1.2.1

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• SD Card, REP 18.1.97

• IP Board, REP 18.1.98

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-17

Status Indic a tor RAPs

03-390-00, 03-397-00

03-398-00 SIM Card Serial Number Mismatch

03-398-00 SIM card serial number did not match the serial number contained in system CCS

NVM. Status code 22-559 is raised with this fault code.

03-399-00 SIM Card Data Cannot be Processed

03-399-00 Unable to establish communications with the SIM Card. Status code 22-560 is

raised with this fault code.

NOTE: Printing is disabled by this fault.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• SD Card, REP 18.1.97

• IP Board, REP 18.1.98

NOTE: Printing is disabled by this fault.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• SD Card, REP 18.1.97

• IP Board, REP 18.1.98

Status Indicator RAPs

03-398-00, 03-399-00

5/2014

2-18

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

03-401-00, 03-403-00 FAX Not Detected

03-401-00 Basic FAX not detected/confirmed. St atus code 03-547 is raised with this fault code.

03-403-00 Extended FAX not detected/confirmed. Status code 03-548 is raised with this fault

code.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Check FAX Board connections. The error persists.
YN

Perform SCP 6 Final Actions

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• FAX Board, REP 18.1.7

• IP Board, REP 18.1.98

03-417-00 Incompatible FAX Software Detected

03-417-00 FAX software version supplied at power up is not compatible with the CCM. Status

code 03-546 is raised with this fault code.

Initial Actions

Check fault history for other 03-xxx fault codes. If 03-xxx fault codes occur randomly, the cause
may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions

Install new components as necessary:

• FAX Board, REP 18.1.7

• IP Board, REP 18.1.98

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-19

Status Indic a tor RAPs

03-401-00, 03-403-00, 03-417-00

03-777-00 Power Loss Detected

03-777-00 The printer detected an AC power loss.

03-788-00 Failed to Exit Power Save Mode

03-788-00 Failed to exit power save mode

Initial Actions

• Connect the printer directly to a dedicated AC outlet.

• Check fault history for other 03-xxx fault codes. If 03-xx x fault codes occ ur randomly, the
cause may be electrical noise.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Check AC Inlet connections. The error persists.
YN

Perform SCP 6 Final Actions

Install new components as necessary:

• AC Inlet Harness, REP 18.4.99

• IP Board, REP 18.1.98

NOTE: Status code 03-598 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software.

Status Indicator RAPs

03-777-00, 03-788-00

5/2014

2-20

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

03-790-00 Time Zone Overridden to GMT: DST Disabled

03-790-00 Time Zone overridden to GMT: DST Disabled. Contact the system admin to reset.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-21

Status Indic a tor RAPs

03-790-00

Status Indicator RAPs

03-790-00

5/2014

2-22

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

05-110-00 DADF Pick-up Jam

05-110-00 DADF pick-up jam. DADF registration sensor does not detect the media leading

edge in the specified time from feed start.

05-112-00 DADF Jam During Rotation of Document

05-112-00 DADF jam during rotation of document. DADF registration sensor does not detect

the media leading edge in the specified time from feed start.

Initial Actions

• Remove all documents from the DADF.

• Make sure that the customer is not using damaged documents.

• Clean the DADF registration sensor and surrounding area.

• Check that the Pick-up Assembly is installed correctly, REP 21.1.97.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

NOTE: To access the DADF registration sensor, remove the DADF Top Cover, REP 21.1.98.

Open the DADF Top Cover and clean the area surrounding the DADF Pick-up Assembly. The
error persists.
YN

Perform SCP 6 Final Actions.

Clean or replace the DADF Pick-up Assembly, REP 21.1.97. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• DADF Pick-up Assembly, REP 21.1.97

• DADF Assembly, REP 21.1.1

• IIT Control Board, REP 18.1.4

Initial Actions

• Remove all documents from the DADF.

• Make sure that the customer is not using damaged documents.

• Clean the DADF registration sensor and surrounding area.

• Check that the Pick-up Assembly is installed correctly, REP 21.1.97.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

NOTE: To access the DADF registration sensor, remove the DADF Top Cover, REP 21.1.98.

Open the DADF Top Cover and clean the area surrounding the DADF Pick-up Assembly. The
error persists.
YN

Perform SCP 6 Final Actions.

Clean or replace the DADF Pick-up Assembly, REP 21.1.97. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• DADF Pick-up Assembly, REP 21.1.97

• DADF Assembly, REP 21.1.1

• IIT Control Board, REP 18.1.4

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-23

Status Indic a tor RAPs

05-110-00, 05-112-00

05-121-00 CVT-DADF Feed Sensor On Jam

05-121-00 The feed sensor is not turned on in the time specified. In Duplex mode, the feed

sensor is not turned on after a specified time.

05-900-00 ADF Sensor Static Jam

05-900-00 The DA DF Top Cover interlock switch is opened during DADF operation. Paper

remains in paper path after cover is closed..

Initial Actions

• Remove all documents from the DADF.

• Make sure that the customer is not using damaged documents.

• Clean the DADF registration sensor and surrounding area.

• Check that the Pick-up Assembly is installed correctly, REP 21.1.97.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

NOTE: To access the DADF registration sensor, remove the DADF Top Cover, REP 21.1.98.

Open the DADF Top Cover and clean the area surrounding the DADF Pick-up Assembly. The
error persists.
YN

Perform SCP 6 Final Actions.

Clean or replace the DADF Pick-up Assembly, REP 21.1.97. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• DADF Pick-up Assembly, REP 21.1.97

• DADF Assembly, REP 21.1.1

• IIT Control Board, REP 18.1.4

Initial Actions

• Remove all documents from the DADF.

• Make sure that the Top Cover closes correctly.

• Check the switch actuator on the DADF Top Cover. If the actuator is damaged, install a
new DADF Top Cover, REP 21.1.98.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Check the DADF Top Cover properly actuates the interlock switch. The error persists.
YN

Perform SCP 6 Final Actions.

Replace the DADF Assembly, REP 21.1.1.

Status Indicator RAPs

05-121-00, 05-900-00

5/2014

2-24

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

05-940-00 DADF No Original Fail

05-940-00 Original has been removed. Status code 05-535 is raised with this fault code.

Initial Actions

• Remove all documents from the DADF.

• Clean the DADF registration sensor and surrounding area.

• Check that the Pick-up Assembly is installed correctly, REP 21.1.97.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

NOTE: To access the DADF registration sensor, remove the DADF Top Cover, REP 21.1.98.

Open the DADF Top Cover and clean the area surrounding the DADF Pick-up Assembly. The
error persists.
YN

Perform SCP 6 Final Actions.

Clean or replace the DADF Pick-up Assembly, REP 21.1.97. The error persists.

YN

Perform SCP 6 Final Actions.

Install new components as necessary:

• DADF Pick-up Assembly, REP 21.1.97

• DADF Assembly, REP 21.1.1

• IIT Control Board, REP 18.1.4

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-25

Status Indic a tor RAPs

05-940-00

Status Indicator RAPs

05-940-00

5/2014

2-26

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

10-311-00 to 10-376-00 Fuser Thermal Error

10-311-00 Center STS sensor burnout detection

10-420-00, 10-4 21-00 Fuser End of Life

10-420-00 Fuser Assy Near Life. Status code 10-524 is raised with this fault code.

10-321-00 Hard Relay OFF

10-324-00 Sub lamp ON consecutive errors

10-326-00 Cool Down Timeout

10-328-00 Warming up - timeout

10-334-00 STS center-side sensor failure

10-337-00 Heat Roll Paper twine Error

10-338-00 Main lamp ON consecutive errors

10-372-00 Center STS High-temperature anomaly

10-373-00 Side STS Disconnection abnormality

10-374-00 Side STS High-temperature anomaly

10-375-00 Center STS Low-temperature anomaly

10-376-00 Side STS Low-temperature anomaly

NOTE: Status codes 03-561 and 10-527 are raised with this fault code.

Procedure

WARNING

Switch off the electricity to the machine. Di sconnect the power cord fro m th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.
Cycle system power. The error persists.

YN

Go to SCP 6 and complete the Final Actions.

10-421-00 Fuser Assy Life End. Status code 10-523 is raised with this fault code.

Procedure

WARNING

Switch off the electricity to the machine. Di sconnect the power cord from th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.
Check the Fuser life count. Fuser life count is at or near end of life.

YN

Cycle system power. The error message is displayed.
YN

Reassemble and perform SCP 6 Final Actions.

Replace the Fuser, REP 7.1.1.

Replace the Fuser, REP 7.1.1.

Replace the Fuser, REP 7.1.1

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-27

Status Indic a tor RAPs

10-311-00 to 10-376-00, 10-420-00, 10-421-00

10-902-00 Fuser Missing

10-902-00 Fuser missing

10-903-00 Main Error updating data

10-902-00 Main Error updating data

NOTE: Status code 09-639 is raised with this fault code.

Procedure

WARNING

Switch off the electricity to the machine. Di sconnect the power cord fro m th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.
Reseat the Fuser. The error persists.

YN

Go to SCP 6 and complete the Final Actions.

Replace the Fuser, REP 7.1.1.

NOTE: Status codes 03-561 and 10-527 are raised with this fault code.

Procedure

WARNING

Switch off the electricity to the machine. Di sconnect the power cord from th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.
Cycle system power. The error persists.

YN

Go to SCP 6 and complete the Final Actions.

Replace the Fuser, REP 7.1.1.

Status Indicator RAPs

10-902-00 , 10-903-00

5/2014

2-28

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

12-930-00 Exit Tray Full

12-930-00 Exit Tray Full

NOTE: Status code 12-730 is raised with this fault code.

Initial Actions

• Empty the output tray.

• Check the full stack acutator for damage or obstructed movement.

Procedure

WARNING

Switch off the electricity to the machine. Di sconnect the power cord fro m th e customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury . Moving parts can cause injury.

WARNING

Do not touch the Fuser while it is hot.
Cycle system power. The error persists.

YN

Go to SCP 6 and complete the Final Actions.

Use dC330 code 71-122 to check Full Stack Sensor operation. The sensor signal changes.

YN

Remove the Exit Chute Assembly to check the sensor, acutator, and harness. The sen­sor is connected and the harness undamaged.
YN

Replace the Full Stack Sensor or repair the harness. If the actuator is damaged,
replace the Exit Chute Assembly.

Replace the MCU Board, REP 18.2.2

Install new components as necessary:

• Full Stack Sensor, REP 17.1.9

• Exit Chute Assembly, REP 17.1.99

• MCU Board, REP 18.2.2

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-29

Status Indic a tor RAPs

12-930-00

Status Indicator RAPs

12-930-00

5/2014

2-30

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16A Network Error Entry

Use this RAP when the customer reports network failures. e.g. Cannot connect to the scan
server when using FTP or SMB protocols, or when a folder on the sca n server cannot be
opened.

NOTE: The fault message appears on the confirmation report. The report may take several
minutes to print after scanning the document.

Initial Actions

Consult your manager before troubleshooting the customer ’s network, as the policy varies
according to region.

Procedure

NOTE: If it is possible to log into CWIS by entering the printer’s IP address, then the network
controller on the IP Board is good.

Perform the following:

1. Check that the printer date and time are correctly set.

2. Print a Configuration page.

3. Check that confirmation report printing is enabled. If necessary, ask the customer to
enable printing of the confirmation report.

4. Ensure that the printer is configured for scan to file:
a. Check the back of the configuration report under the heading Workflow Scanning.
b. If a IP address or name is not listed next to Alt1 Repository Protocol, ask the cus-

tomer to configure the machine before continuing.

5. Go to the relevant procedure:

• 16B FTP or SMB Unable to Connect to Remote Server RAP.

• 16C Remote Directory Lock Failed RAP.

16B FTP or SMB Unable to Connect to Remote Server

The printer cannot connect, find or login to the scan server.

Procedure

NOTE: The FTP/SMB protocol is followed by a colon and port number, :21 for FTP and :139
for SMB.

Scan the document using the default template and one other template. The fault is present
on both templates.
YN

The failed template is incorrectly configured. Ask the customer or system administrator to
verify the settings of the web template that failed, including the login password.

Ask the customer to open the printer’s CWIS page. The printer’s CWIS page opens.

YN

Look at the front of the Configuration report. Make sure HTTP is enabled and s et to port

The settings are correct.

80.

YN

Enable HTTP and set the port to 80. Restart this RAP from the beginning. If this path
has been followed previously, escalate the fault to the system administrator. If the
customer does not have a system administrator, they should contact the Customer
Support Center or request a Xerox analyst troubleshoot their network which is sub
ject to a charge.

Disconnect the network cable from the printer. Make sure the PWS network adaptor set­tings are set to Auto. Use a crossover cable to connect the PWS to the printer. Either

the two LEDs on the IP Board or PWS are lit, indicating a connection.
YN

Perform the following:

1. Change the network speed setting of the machine.

2. If the LEDs light, use the new network speed setting. Inform the customer that
the network speed has been changed then follow the Yes path from this step.

3. If the LEDs do not light, install a new IP Board, REP 18.1.98.

-

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-31

Correctly configure the PWS IP address to communicate with the printer, refer to Set a
Static IP Address on the PWS. Make sure to disable the PWS firewall. Ping the printer
from the PWS.

NOTE: Re-enable the PWS firewall after completion of this procedure.

The printer responds to the ping request.
YN

Perform an Altboot, GP 9.

The printer soft wa r e is up to date.
YN

Upgrade the software, GP 9. The fault persists.
YN

Perform SCP 6 Final Actions.

Perform the Customers Settings Check. Customer settings were changed.

A B

Status Indic a tor RAPs

16A, 16B

A B

YN

Escalate the fault to the system administrator. If the customer does not have a
system administrator, they should contact the Customer Support Center or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.

Retry the job. The job was successful.

YN

Escalate the fault to the system administrator. If the customer does not have a
system administrator, they should contact the Customer Support Center or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.

Perform SCP 6 Final Actions.

Perform the Customers Settings Check. Customer settings were changed.

YN

Escalate the fault to the system administrator. If the customer does not have a sys­tem administrator, they should contact the Customer Support Center or request a
Xerox analyst troubleshoot their network which will be subject to a charge.

Retry the job. The job was successful.

YN

Escalate the fault to the system administrator. If the customer does not have a sys­tem administrator, they should contact the Customer Support Center or request a
Xerox analyst troubleshoot their network which will be subject to a charge.

Perform SCP 6 Final Actions.

Ask the customer to ping the scan servers IP address or name.

NOTE: The scan server is the computer the job is being sent to. The sc an server’s IP address
or name appears on the confirmation report.

The customer can ping the scan server.
YN

Check the configuration report for default gateway IP address listed under TCP/IPv6 Set­tings. A default gateway IP address is listed.

YN

Perform the Customers Settings Check. Customer settings were changed.
YN

Escalate the fault to the system administrator. If the customer does not have a
system administrator, they should contact the Customer Support Center or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.

Retry the job. The job was successful.

YN

Escalate the fault to the system administrator. If the customer does not have a
system administrator, they should contact the Customer Support Center or
request a Xerox analyst troubleshoot their network which will be subject to a
charge.

CCDDE
Status Indicator RAPs

16B

E

Perform SCP 6 Final Actions.

The customer can ping the default gateway IP address.
YN

Escalate the fault to the system administrator. If the customer does not have a sys­tem administrator, they should contact the Customer Support Center or request a
Xerox analyst troubleshoot their network which will be subject to a charge.

Perform the Customers Settings Check. Customer settings were changed.

YN

Escalate the fault to the system administrator. If the customer does not have a sys­tem administrator, they should contact the Customer Support Center or request a
Xerox analyst troubleshoot their network which will be subject to a charge.

Retry the job. The job was successful.

YN

Escalate the fault to the system administrator. If the customer does not have a sys­tem administrator, they should contact the Customer Support Center or request a
Xerox analyst troubleshoot their network which will be subject to a charge.

Perform SCP 6 Final Actions.

Perform the Customers Settings Check. Customer settings were changed.

YN

Escalate the fault to the system administrator. If the customer does not have a system
administrator, they should contact the Customer Support Center or request a Xerox ana
lyst troubleshoot their network which will be subject to a charge.

Retry the job. The job was successful.

YN

Escalate the fault to the system administrator. If the customer does not have a system
administrator, they should contact the Customer Support Center or request a Xerox ana
lyst troubleshoot their network which will be subject to a charge.

Perform SCP 6 Final Actions.

Customers Settings Check

NOTE: Both the configuration and confirmation reports are required to check the customers
settings. Corrections must be made through the printer’s CWIS page.

Check the following with the customer, ask the customer to correct any errors:

1. The scan server is online.

NOTE: The scan server is the computer that the job is being sent.

2. The scan server’s IP address or name is correct.

3. The path and user name are correct.

4. The Share name is correct, referred too as the Volume on the configuration report (SMB
protocol only).

5. Check that the correct password has been entered on the printer’s CWIS page.

NOTE: The password is not printed on the configuration or confirmation reports.

5/2014

2-32

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

-

-

16C Remote Directory Lock Failed

Use this RAP when the customer reports that the machine has logged onto the scan server,
but cannot create a folder inside of the scan directory. The creation of the scan folder is neces
sary for the machine to successfully complete the can to file job.

16-000-00 to 16- 000-26 Cannot Create RPC With ENS

16-000-00 Format Service Non Shutdown NC Faults

­16-000-01 ENS Service Non Shutdown NC Faults

NOTE: The scan server is the computer that the job is being sent.

Procedure

The machines login name that it is using to log onto the scan server, for this file repository,
does not have sufficient rights. Ask the customer to verify the rights for this user at the scan
server, or escalate the problem to their system administrator. If the customer does not have a
System Administrator, they should contact the Customer Support Centre or request a Xerox
analyst troubleshoot their network which will be subject to a charge.

16-000-09 Cannot create RPC connection with ENS

16-000-14 Cannot create RPC connection with ENS

16-000-19 Cannot create RPC connection with ENS

16-000-26 Cannot create RPC connection with ENS

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-33

Status Indic a tor RAPs

16C, 16-000-00 to 16-000-26

16-001-09 to 16-001-90 Unable to do Startup Synchronization

16-001-09 Unable to do startup synchronization

16-001-14 Unable to do startup synchronization

16-001-19 Unable to do startup synchronization

16-001-26 Unable to Start up and synchronize with SC

16-001-47 Unable to do startup synchronization

16-001-90 Unable to do startup synchronization

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

16-002-09 to 16-002-46 Unable to Register as RPC Server

16-002-09 Unable to Register as RPC server

16-002-14 Unable to Register as RPC server

16-002-19 Unable to Register as an RPC server

16-002-26 Could not become an RPC Server

16-002-46 Unable to Register as an RPC server

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-001-09 to 16-001-90, 16-002-09 to 16-002-46

5/2014

2-34

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-003-09 to 16-003-90 Too Many IPC Handles

16-003-09 Too many IPC Handles

16-004-14 to 16-005-92 RPC Failure to Register

16-004-14 RPC Connect Failure to NC Registration Service

16-003-14 Too many IPC Handles

16-003-19 Too many IPC Handlers

16-003-90 Utility Insert Handler Failure

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-004-19 RPC Connect Failure to NC Registration Service

16-004-26 RPC Connect Failure to NC Registration Service

16-004-46 RPC Failed to Connect to with NC Service

16-005-14 RPC Call Failure to NC Registration Service

16-005-19 RPC Call Failure to NC Registration Service

16-005-26 RPC Call Failure to NC Registration Service

16-005-46 RPC Failed to Register with NC Service

16-005-68 RPC Failed to Register with NC Service

16-005-90 RPC call to NC Registration Failed

16-005-92 RPC Failed to Register with NC Service

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

5/2014

2-35

16-003-09 to 16-003-90, 16-004-14 to 16-005-92

Status Indic a tor RAPs

16-006-09, 16-006-19 Cannot Register for Events

16-006-09 Cannot register for events

16-007-92 to 16- 010-99 Invalid IPC / RPC Data

16-007-92 Invalid RPC Data Received

16-006-19 Cannot register for events

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-009-09 Invalid IPC Data Received

16-010-14 Unable to send IPC

16-010-99 Unable to send IPC

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-006-09, 16-006-19, 16-007-92 to 16-010-99

5/2014

2-36

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-013-14, 16-0 14-14 Copier Synch ronization Error

16-013-14 Digital Copier ENS synchronization error

16-015-14, 16-015-19 SESS Data Store Variable Not Set

16-015-14 SESS data store environmental variable not set

16-014-14 Digital Copier ENS registration error

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-015-19 SESS data store environmental variable not set

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-37

Status Indic a tor RAPs

16-013-14, 16-014-14, 16-015-14, 16-015-19

16-016-14, 16-016-19 Data Store Initialization Failed

16-016-14 Data store initialization failed

16-016-19 Data store initialization failed

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-017-19 to 16-021-26 Send Event Failure / Could Not Get Host Name RAP

16-017-19 Send Event Failure Unable to send event to NC ENS

16-021-19 NC PM Registration Connect Error

16-021-26 Service could not get Host Name

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-016-14, 16-016-19, 16-017-19 to 16-021-26

5/2014

2-38

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-021-46 Unable to Get Host Name

16-021-46 Unable to get Host Name

16-023-09, 16-023-26 RPC Call Failure

16-023-09 RPC Call Failure to ENS

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single instance occurs, cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-023-26 RPC Call Failure to ENS

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-39

Status Indic a tor RAPs

16-021-46, 16-023-09, 16-023-26

16-026-09 to 16-026-92 Memory Allocation Error

16-026-09 Memory Allocation Failure

16-027-90 Unable to Obtain Well Known Queue ID

16-027-90 Unable to obtain well known queue ID

16-026-14 Malloc Error

16-026-46 Memory Allocation Error

16-026-90 Malloc Error

16-026-92 Memory Allocation Fault

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-026-09 to 16-026-92, 16-027-90

5/2014

2-40

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-028-09, 16-028 -90 Unable to Complete RPC Ca ll / Invalid Range String

16-028-09 Unable to complete RPC call

16-028-90 Invalid Range String

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-030-19 Unable to Obtain Client RPC Handle

16-030-19 Unable to obtain client RPC handle to EJS

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-41

Status Indic a tor RAPs

16-028-09, 16-028-90, 16-030-19

16-031-09 Invalid Event Notification Received

16-031-09 Invalid event notification received

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-032-19, 16-039-00 NVM Conn ection Failure / Pthread Create Error

16-032-19 NVM Connection Failure

16-039-00 Pthread Create Error

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-031-09, 16-032-19, 16-0 39-00

5/2014

2-42

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-040-92 Semaphore Fault

16-040-92 Semaphore fault

16-048-09 Unable to Set Binding

16-048-09 Unable to set binding

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-43

Status Indic a tor RAPs

16-040-92, 16-048-09

16-048-14, 16-048-90 Cannot Set NC Client Binding

16-048-14 Cannot set NC client binding

16-048-99 Cannot Set NC Client Binding

16-048-99 Unable to set client binding

16-048-90 Cannot set NC client binding

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-048-14, 16-048-90 , 16-048-99

5/2014

2-44

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-150-09 Cannot Send Registration Event

16-150-09 Cannot send Registration Event

16-150-14 Unable to Obtain RPC Transport

16-150-14 Unable to obtain RPC transport

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-45

Status Indic a tor RAPs

16-150-09, 16-150-14

16-150-19 NC Sync Peer Service Fault

16-150-19 Unable to sync peer infrastructure services . Operating system tries 3 times; If fault

continues, the ESS is reset.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-150-26 Fault Service Failed to Write to Log

16-150-26 Fault Service Failed to write to log

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-150-19, 16-150-26

5/2014

2-46

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-150-90 Invalid IPC Request Destination

16-150-90 Invalid IPC request destination

16-150-92 Consumer Interface Fault

16-150-92 Consumer interface fault

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-47

Status Indic a tor RAPs

16-150-90, 16-150-92

16-151-09 to 16-151-19 Invalid IPC Command / SNMP Reg Failure

16-151-09 Invalid IPC command

16-151-14 SNMP event registration failed

16-151-19 Invalid IPC command

NOTE: Status codes 03-518 and 16-502 are raised with these fault codes.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-151-26 Fault Service Failed to Get a Log Handle

16-151-26 Fault service failed to get a log handle

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-151-09 to 16-151-19, 16-151-26

5/2014

2-48

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-151-90 Put Environment Variable Failure

16-151-90 Put environment variable failure

16-152-09 Internal IPC Failure

16-152-09 Internal IPC failure

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-49

Status Indic a tor RAPs

16-151-90, 16-152-09

16-152-14 Empty Internal Event Received by ENS

16-152-14 Empty internal event received by ENS

16-152-19 Unable to Send Request to SESS

16-152-19 Unable to send request to SESS

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-152-14, 16-152-19

5/2014

2-50

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-152-26 Fault Service Could Not Open Fault Log

16-152-26 Fault Service could not open Fault Log

16-153-09 Unable to Obtain IPC Queue

16-153-09 Unable to obtain IPC queue

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions.

Check the Hard Drive harness connections. The error persists.

YN

Perform SCP 6 Final Actions.

Install a new Hard Drive.

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-51

Status Indic a tor RAPs

16-152-26, 16-153-09

16-153-14 Cannot Initialize Internal Event List

16-153-14 Cannot initialize internal event list

16-153-19 NVM Save Fa ilure

16-153-19 NVM Save Failure

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

Status Indicator RAPs

16-153-14, 16-153-19

5/2014

2-52

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-154-09 ESS Registration Configuration Error

16-154-09 ESS Registration service configuration error

16-154-14 Cannot Create Internal Event Queue

16-154-14 Cannot create internal event queue

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions.

Verify system software version, download a new version and install.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-53

Status Indic a tor RAPs

16-154-09, 16-154-14

16-154-19 NVM Read Failure

16-154-19 NVM read failure

16-155-19 NC Failed to Boot from Alternate Partition

16-155-19 NC Failed to Boot from Alternate Disk Partition

NOTE: Status codes 03-518 and 16-502 are raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software. The error persists.

YN

Perform SCP 6 Final Actions

Install new components as necessary:

• IP Board, REP 18.1.98

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-154-19, 16-155-19

5/2014

2-54

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-156-19 Service Run Loop Failed

16-156-19 Service run loop failed

16-160-09 NC Registration Service Process Death

16-160-09 ESS Registration Service Process Death

NOTE: Status code 16-575 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

NOTE: Status code 16-575 is raised with this fault code.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Check fault history log for possible root cause. This error is a sympto m of another problem.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-55

Status Indic a tor RAPs

16-156-19, 16-160-09

16-161-09 to 16-164-09 Cannot Send Reg Event / List Access Failure

16-161-09 Cannot send registration event

16-429-00, 16-431-00 Unable to Write to Data Store / Get System Time

16-429-00 Unable to write to data store

NOTE: Status code 16-576 is raised with this fault code.

16-162-09 NC Platform Manager Service Process Death

NOTE: Status code 16-577 is raised with this fault code.

16-163-09 NC DM Agent Service Process Death

NOTE: Status code 16-584 is raised with this fault code.

16-164-09 List access failure (create, add, find, delete)

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Check fault history log for possible root cause. These errors are symptoms of other problems.

16-431-00 Unable to get system time

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-161-09 to 16-164-09, 16-429-00, 16-431-00

5/2014

2-56

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-432-00 Unknown Scheduler Received

16-432-00 Unknown scheduler received

16-433-00 RPC Call Fai led

16-433-00 RPC call failed

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-57

Status Indic a tor RAPs

16-432-00, 16-433-00

16-434-00 Unable to Change Scheduler in DM

16-434-00 Unable to change scheduler received

16-600-07 to 16-600-67 Cannot Create RPC Connection

16-600-07 Cannot create RPC connection to ENS

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-600-35 Cannot create RPC connection to ENS

16-600-46 Cannot create RPC connection to ENS

16-600-66 Unable to create RPC connection to ENS

16-600-67 Unable to create RPC connection to ENS

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-434-00, 16-600-07 to 16-600-67

5/2014

2-58

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-601-26 to 16-601-46 Queue Setup / System Control Failed / Invalid UI Info

16-601-26 Fault Service Failed IPC Queue Setup

16-601-35 System control initialization Failed

16-601-46 Invalid UI Information (RPC data) Returned

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-601-47 Diag Service Failed IPC Queue Setup

16-601-47 Diagnostics service failed IPC queue setup

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-59

Status Indic a tor RAPs

16-601-26 to 16-601-46, 16-601-4 7

16-601-66, 16-6 01-67 Unable to do Start up Synchronization

16-601-66 Unable to do start up synchronization

16-601-67 Unable to do start up synchronization

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-601-68 Unable to Start Up and Sync with SC

16-601-68 Unable to start up & synchronize with SC

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-601-66, 16-601-67, 16-6 01-68

5/2014

2-60

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-601-105 Unable Synchronize At Start Up

16-601-105 Unable to do start up synchronization

16-602-07 to 16-602-1 05 RPC Servic e Re gist ra tion Failure

16-602-07 RPC Service Registration Failure

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-602-09 Unable to unregister as RPC service

16-602-11 RPC Server Registration failed

16-602-28 RPC Server Registration failed

16-602-35 RPC Server Registration

16-602-38 RPC Server Registration Failed

16-602-66 Unable to Register as an RPC Server

16-602-67 Unable to Register as an RPC Server

16-602-68 Unable to Register as an RPC Server

16-602-105 Unable to Register as an RPC Server

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

Perform GP 9 to reload system software.

5/2014

2-61

Status Indic a tor RAPs

16-601-105, 16-602-07 to 16-602-105

16-603-11, 16-603-28 Replace Handler Call Failed

16-603-11 Replace Handler call failed

16-603-46 to 16- 603-67 Too Many IPC Handlers

16-603-46 Too many IPC handlers

16-603-28 Replace Handler call failed

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-603-66 Too many IPC handlers

16-603-67 Too many IPC handlers

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-603-11, 16-603-28, 16-603-46 to 16-603-67

5/2014

2-62

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-603-68 Replace Handler Call Failed

16-603-68 Replace handler call failed

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-603-105, 16-604-14 RPC Call Failure to NC Registration Service

16-603-105 RPC call failure to network controller registration service.

16-604-14 RPC call failure to network controller registration service

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-63

Status Indic a tor RAPs

16-603-68, 16-603-105, 16-604-14

16-604-38,16-6 04 -9 9 Could Not Re gi st er W it h Reg Ser vic e

16-604-38 Could not register with registration service

16-604-105 SESS Da ta Store Variable Not Set

16-604-105 SESS data store environmental variable not set

16-604-99 Could not register with registration service

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-604-38,16-604-99, 16-604-105

5/2014

2-64

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-605-07 Unable to Register with Registration Service

16-605-07 Unable to register with registration service

16-605-14 to 16-605-105 RPC Registration Failure

16-605-14 RPC call failure to ESS registration service

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-605-26 Fault Service timed out

16-605-35 RPC Call Failure to NC Registration Service

16-605-47 RPC Call Failure to NC Registration Service

16-605-66 RPC Call Failure to NC Registration Service

16-605-67 RPC Call Failure to NC Registration Service

16-605-105 Unable to unregister as RPC service during shutdown

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-65

Status Indic a tor RAPs

16-605-07, 16-6 05-14 to 16-605-10 5

16-606-07 to 16-606-99 Cannot Register For Events

16-606-07 Cannot register for events

16-606-105 OS Problem

16-606-105 OS problem

16-606-35 Cannot register for events

16-606-46 Cannot register for events

16-606-99 Cannot register for events

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-606-07 to 16-606-99, 16-606-105

5/2014

2-66

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-607-19 to 16-608-14 Invalid RPC Data / Unable to Free Resources

16-607-19 Invalid RPC data received

16-607-46 Invalid RPC data received

16-607-47 Invalid RPC disk diagnostic data received

16-607-92 Invalid RPC data received

16-607-105 Service run loop failed

16-608-09 Unable to free IPC resources

16-608-11 IPC unregister failed

16-608-14 Unable to free IPC resources

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

16-608-26 Fault Service Failed to Unbind RAP

16-608-26 Fault service failed to unbind with SC

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions.

Check the Hard Drive harness connections. The error persists .

YN

Perform SCP 6 Final Actions.

Install a new Hard Drive.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-67

Status Indic a tor RAPs

16-607-19 to 16-608-14, 16-608-2 6

16-608-28 to 16-608-67 Unable to Free IPC Resources

16-608-28 IPC unregister fail

16-608-105 Build UI SVC Obtain Client Failed

16-608-105 Build UI SVC obtain client failed

16-608-35 Unable to Free IPC resources

16-608-38 Unable to unregister as IPC server

16-608-46 Unable to Free IPC resources

16-608-66 Unable to Free IPC resources

16-608-67 Unable to Free IPC resources

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-608-28 to 16-608-67, 16-608-105

5/2014

2-68

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-609-07 Unknown Message Received

16-609-07 Unknown message received from DM agent

16-609-19 to 16-609-105 Invalid IPC Data Failure

16-609-19 Invalid RPC data received

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions.

Check the Hard Drive harness connections. The error persists.

YN

Perform SCP 6 Final Actions.

Install a new Hard Drive, REP 18.1.97

16-609-26 IPC Fault Service

16-609-46 Invalid IPC Data Received

16-609-47 Invalid IPC Data

16-609-92 Invalid IPC Data Received

16-609-105 Too many IPC handlers

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, perform GP 9 to reload system software. The error persists.
YN

Perform SCP 6 Final Actions.

Check the Hard Drive harness connections. The error persists .

YN

Perform SCP 6 Final Actions.

Install a new Hard Drive, REP 18.1.97

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-69

Status Indic a tor RAPs

16-609-07, 16-6 09-19 to 16-609-10 5

16-610-00, 16-6 10-07 IPC Send Failure

16-610-00 IPC send failure to NC TripleA service

16-610-09 Cannot send IPC Message to NC Platform

16-610-09 Cannot send IPC message to NC Platform Manage

16-610-07 IPC Send Failure to DM Agent

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-610-00, 16-610-07, 16-6 10-09

5/2014

2-70

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-610-11 to 16-610-90 Unable to Send IPC Message

16-610-11 IPC communication failed

16-610-92 Failure to Send Queue Status

16-610-92 Failure to send queue status

16-610-19 Unable to send IPC message

16-610-26 Unable to send IPC message

16-610-28 IPC communication failed

16-610-35 Unable to send IPC message

16-610-46 Unable to send IPC message

16-610-90 IPC send response error

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-71

Status Indic a tor RAPs

16-610-11 to 16-610-90, 16-610-9 2

16-610-99 Unable to Send IP C Message RAP

16-610-99 Unable to send IPC message

16-611-07, 16-611-38 Client Removal Failure

16-611-07 Client removal failure

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-611-38 Client removal failure

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-610-99, 16-611-07, 16-6 11-38

5/2014

2-72

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-611-19 to 16-611-99 Unable to Remove RPC Connection

16-611-09 Cannot remove RPC connection

16-612-09 to 16-612-68 Unable to Do Shutdown Sync RAP

16-612-09 Unable to do shutdown synchronization

16-611-14 Cannot remove RPC connection

16-611-19 Unable to remove RPC connection

16-611-26 Cannot remove RPC connection

16-611-46 Cannot remove RPC connection

16-611-47 Cannot remove RPC connection

16-611-66 Unable to remove RPC connection

16-611-67 Unable to remove RPC connection

16-611-99 Cannot remove RPC connection

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

16-612-14 Unable to do shutdown synchronization

16-612-35 Unable to do shutdown synchronization

16-612-46 Unable to do shutdown synchronization

16-612-68 Unable to do shutdown synchronization

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-73

Status Indic a tor RAPs

16-611-19 to 16-611-99, 16-612-09 to 16-612-68

16-612-47 Upgrade Reque st Failed - Downgrade Not Allowed

03-306-00 Downgrade of system software not allowed

The reload process is aborted and the printer resets. If configured, an email alert is sent and
upgrade report printed. An entry is made in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Obtain the current system software set, then perform GP 9 to reload system software. The
error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-613-09 to 16 -614-19 DC Sync / Comms Error

16-613-09 DC registration synchronization error

16-613-14 DC ENS synchronization error

16-613-19 DC sys mgr sync error

16-614-09 DC registration communications error

16-614-14 Digital copier ENS registration error

16-614-19 DC sys mgr communications error

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-612-47, 16-613-09 to 16-614-19

5/2014

2-74

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-614-47 Invalid Software Upgrade

16-614-47 Invalid SW upgrade file

16-615-35 to 16- 615-90 SESS Data Store Variable Not Set

16-615-35 SESS data store environmental variable not set

The reload process is aborted and the printer resets. If configured, an email alert is sent and
upgrade report printed. An entry is made in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Obtain the current system software set, then perform GP 9 to reload system software. The
error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-615-46 SESS data store environmental variable not set

16-615-66 SESS data store environmental variable not set

16-615-67 SESS data store environmental variable not set

16-615-90 SESS data store environmental variable not set

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-75

Status Indic a tor RAPs

16-614-47, 16-615-35 to 16-615-90

16-615-47 Multiple Software Upgrade File

16-615-47 Multiple SW upgrade files in directory

16-616-35 to 16- 616-46 Data Store Initializat ion Failure

16-616-35 Data Store initialization failure

The reload process is aborted and the printer resets. If configured, an email alert is sent and
upgrade report printed. An entry is made in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Remove all but the current system software set, then perform GP 9 to reload system s oftware.

The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

16-616-38 Error - Shared Memory Failure

16-616-46 Data Store Initialization Failed

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-615-47, 16-616-35 to 16-616-46

5/2014

2-76

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer

16-616-47 IPC Mes sage Failure

16-616-47 IPC message failure.

16-616-67 Submission of Email or IFax Job Failed

16-616-67 Submission of Email or IFax Job Failed

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

If a single occurrence, the network controller automatically retries. The error persists.
YN

Perform SCP 6 Final Actions.

Cycle system power. The error persists.

YN

Perform SCP 6 Final Actions.

Send a different job. The error persists.

YN

Perform SCP 6 Final Actions.

Save customer NVM with dC361, then reset and restore NVM. The error persists.

YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Initial Issue - Xerox Internal Use Only
WorkCentre 3655 Multifunction Printer

5/2014

2-77

Status Indic a tor RAPs

16-616-47, 16-616-67

16-617-19 Send Event Failure Unable to send event to NC

16-617-19 Send Event Failure Unable to send event to NC ENS

16-617-47 Upgrade Request Failed -TAR Extraction Failure

16-617-47 TAR extraction failure

Procedure

WARNING

Ensure that the electricity to the machine is switched off w h ile perfo rming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

Cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

The reload process is aborted and the printer resets. If configured, an email alert is sent and
upgrade report printed. An entry is made in Upgrade History log.

Procedure

WARNING

Ensure that the electricity to the machine is switched off wh ile p erforming tasks that do
not need electricity. Disconnect the power cord. Electricity can cause death or injury.
Moving parts can cause injury.

For a single occurrence, cycle system power. The error persists.
YN

Perform SCP 6 Final Actions.

Perform GP 9 to reload system software.

Status Indicator RAPs

16-617-19, 16-617-47

5/2014

2-78

Initial Issue - Xerox Internal Use Only

WorkCentre 3655 Multifunction Printer