Xerox DocuPrint C621 User Guide

User Guide

Troubleshooting printer problems

True Type fonts, AppleTalk, EtherTalk and Macintosh are trademarks of Apple Computer, Inc., registered in the

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Microsoft, MS-DOS, Windows and Windows NT are either registered trademarks or trademarks of Microsoft

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This software is based in part on the work of the Independent JPEG Group.

All product/brand names are trademarks or registered trademarks of the respective holders.

Important

Parts of this manual are subject to change without prior notice. We welcome any comments on ambiguities, errors, omissions, or missing pages.

Never attempt any procedure on the machine that is not specifically described in this manual. Unauthorized operation can cause faults or accidents. Fuji Xerox is not liable for any problems resulting from unauthorized operation of the equipment.

Xerox is a registered trademark.

The Document Company and Ethernet are trademarks and may be registered in certain jurisdictions.

Preface

Thank you for choosing DocuPrint C621.

This manual contains important information regarding printer operation, control panel operation, and troubleshooting methods. To get the most out of your printer, read the manual carefully and completely. Keep this manual handy for future reference.

This manual is written with the assumption that you are familiar with the basics of your personal computer to be connected, the operating system used in your computer, and the respective software. You can also refer to the respective manuals for information on basic knowledge and operation methods of the product.

In this manual, safety instructions are described with the symbol . Always read and follow the instructions before performing the required procedure. Make sure your read through the Safety Notes section in the Setup Guide.

Trouble? Don't know how to operate! Problem occurred when using the

printer....

iii

The following functions are possible with DocuPrint C621:

Contents

Preface .......................................................................................................................... i

Contents ...................................................................................................................... vi

Types of Manuals ........................................................................................................... x

Using this Guide .......................................................................................................... xii

Organisation of this Guide ............................................................................................ xii

Conventions ................................................................................................................xiii

Chapter 1 Basic Printing Operations

1.1 Printer Parts and Functions ...................................................................................2

1.2 Switching the Power On/Off ..................................................................................5

1.2.1 Switching on ......................................................................................................... 5

1.2.2 Switching off ......................................................................................................... 6

1.3 Printing from Computers .......................................................................................7

1.4 Using Online Help ............................................................................................... 10

1.5 Cancelling a Print Job ......................................................................................... 13

1.5.1 Cancelling a Print Job on the Computer................................................... 13

1.5.2 Cancelling a Print Job on the Control Panel .............................................15

1.6 Forced Output of Data Still in the Printer .............................................................. 16

1.7 Changing the Printer Configuration ......................................................................17

1.8 Printing the Printer Settings List ...........................................................................21

1.9 Printing the Job Log Report .................................................................................23

1.10 Checking the Printer Status on the Computer ......................................................26

Chapter 2 Loading Paper

2.1 Paper Handling ................................................................................................... 32

2.1.1 Recommended Paper ............................................................................32

2.1.2 Unsuitable Paper .................................................................................... 36

2.1.3 Storing Paper ......................................................................................... 37

2.2 Loading Paper .................................................................................................... 38

2.2.1 Loading Paper in the Paper Trays ........................................................... 38

2.2.2 Loading Paper on the Manual Tray ..........................................................41

2.3 Replacing the Paper Tray with an Optional Tray ...................................................44

2.3.1 Removing the Paper Tray ....................................................................... 44

2.3.2 Installing the Paper Tray ......................................................................... 45

2.4 Printing On Special Media ................................................................................... 46

2.4.1 Printing on Transparencies ..................................................................... 46

2.4.2 Printing on Postcards ............................................................................. 49

2.4.3 Printing on Envelopes .............................................................................51

2.4.4 Printing on Glossy paper .........................................................................54

2.5 Printing on Side Two of Printed Sheets ................................................................ 56

Chapter 3 Control Panel

3.1 Control Panel Components and Functions ...........................................................60

3.1.1 LED ....................................................................................................... 60

3.1.2 Display ...................................................................................................61

3.1.3 Buttons ..................................................................................................62

3.2 Basic Operations of the Menu Screen.................................................................. 63

3.2.1 Menu Screen .......................................................................................... 63

3.2.2 Basic Menu Operations .......................................................................... 64

3.3 List of Items on the Menu Screen......................................................................... 66

3.3.1 System ..................................................................................................66

3.3.2 Maintenance Mode .................................................................................. 68

3.3.3 Parallel ...................................................................................................69

3.3.4 Report/List ............................................................................................. 70

3.3.5 Network ..................................................................................................71

Chapter 4 Troubleshooting

4.1 Types of Problems.............................................................................................. 76

4.2 Power Problems .................................................................................................78

4.3 Printing Problems ...............................................................................................79

4.3.1 LED is Lit, Blinking or Off ........................................................................ 79

4.3.2 Unable to Print from Windows................................................................. 82

4.3.3 Unable to Print from Macintosh ............................................................... 85

4.4 Print Quality Problems ........................................................................................86

4.4.1 Blank or Black Copies are Output ........................................................... 86

4.4.2 Faded, Dirty, Uneven, Shadowed or Wrinkled Output............................... 87

4.4.3 Output is Not Clear ................................................................................. 91

4.5 Paper Transport Problems .................................................................................. 93

4.6 Others ................................................................................................................95

4.6.1 Network-related Problems ...................................................................... 95

4.6.2 Other Problems ......................................................................................97

4.7 When An Error Message Appears ....................................................................... 98

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4.8 When the Error LED is Lit or Blinking................................................................. 109

4.8.1 When the Error LED is Lit ..................................................................... 109

4.8.2 When the Error LED is Blinking .............................................................109

Chapter 5 Paper Jams

5.1 Clearing Paper Jams ........................................................................................ 112

5.1.1 Paper Jams at the Manual Tray ............................................................. 114

5.1.2 Paper Jams in the Manual Feed Unit ..................................................... 115

5.1.3 Paper Jams in the Lower Left Unit .........................................................117

5.1.4 Paper Jams at the Top Left Cover ......................................................... 122

5.1.5 Paper Jams at the Lower Left Cover ..................................................... 123

5.1.6 Paper Jams at the Right Cover ............................................................. 124

5.1.7 Paper Jams in the Paper Tray............................................................... 126

5.1.8 Paper Jams in the Duplex Tray ............................................................. 127

5.1.9 Paper Jams at the Lower Right Cover of the Tray Module ...................... 128

Chapter 6 Consumables

6.1 Replacing the Toner Cartridges ......................................................................... 130

6.1.1 Handling Precautions for Toner Cartridges ............................................ 131

6.1.2 Replacing the Toner Cartridges ............................................................ 132

6.2 Replacing the Drum Cartridge ........................................................................... 135

6.2.1 Handling Precautions for Drum Cartridges ............................................ 136

6.2.2 Replacing the Drum Cartridge............................................................... 137

6.3 Replacing the Waste Toner Cartridge ................................................................ 141

6.3.1 Handling Precautions for Waste Toner Cartridge ................................... 141

6.3.2 Replacing the Waste Toner Cartridge ................................................... 142

Chapter 7 Maintenance

7.1 Cleaning ........................................................................................................... 146

7.2 Storing the Printer ............................................................................................. 147

7.3 Transporting the Printer .....................................................................................148

7.3.1 Handling Precautions When Lifting the Printer ....................................... 148

7.3.2 Transporting the Printer ........................................................................ 149

7.3.3 Environmental Requirements for Installing the Printer ............................ 153

Appendices

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A Optional Products and Consumables ................................................................ 158

Optional Products ............................................................................................. 158

Consumables ................................................................................................... 161

B Menu List on the Control Panel .......................................................................... 162

C Obtaining Product Information ........................................................................... 165

D Main Specifications ........................................................................................... 166

E Life Span of Consumables ................................................................................ 168

F Parallel Interface Specifications ......................................................................... 169

G Installing Additional Memory ............................................................................... 171

H Glossary ...........................................................................................................174

Index

Types of Manuals

The following manuals are bundled with DocuPrint C621. Please read the relevant manual to suit your needs.

Some of these manuals are in PDF file formats. You will require Adobe

Acrobat® Reader to view or print these manuals. A copy of the Adobe Acrobat Reader can be found in the Software Pack CD-ROM bundled with the printer. You can use this CD-ROM to install the Acrobat Reader software on your computer if necessary.

Setting Up

Before Using the Printer

This booklet provides an overview of the items that come with the printer. It also provides a general description of the procedures that guide you from opening the printer box to getting your printer ready for printing. Firstly, use this booklet to check the items bundled with the printer. Then, refer to the Setup Guide to set up the printer.

Setup Guide

This manual explains how to set up the printer and install the necessary software. There are also examples to illustrate how to use the printer as a network printer.

Software Pack Operation Guide

This manual explains how to use the DocuPrint C621 Software Pack CD-ROM (referred to as Software Pack

CD-ROM hereafter) on Windows

Windows NT available in the Software Pack. Once you insert the Software Pack CD-ROM in the CD-ROM drive of your computer, the Fuji Xerox Setup Menu will appear automatically. Click on the desired button to display this manual on the screen.

, and how to install the various software

95, Windows® 98 and

Network Print Environment User Guide

This manual explains in detail the procedures to setup and use the printer as a network printer in various networking environments. This manual is a PDF file and can be found in the Manual folder in the Software Pack CD-ROM. The name of this file is net.pdf.

After Setup

User Guide (this manual)

This manual describes the capabilities of DocuPrint C621 and explains what to do when you encountered a problem. It explains the methods of operation as well as the solutions to troubleshoot the problems.

Using this Guide

Organisation of this Guide

This guide consists of eight chapters. A brief introduction of each chapter is provided below.

Chapter 1 Basic Printing Operations

This chapter describes the basic functions of the printer and how to use these functions.

Chapter 2 Loading Paper

This chapter describes the types of paper that can be used with DocuPrint C621, how to load the paper on the respective trays, and the procedure to switch to the optional paper tray. In addition, it describes the procedure to print on special media such as transparencies, postcards, and envelopes.

Chapter 3 About the Control Panel

This chapter explains how to use the printer control panel and define the settings for the individual functions by using the printer control panel.

Chapter 4 Troubleshooting

This chapter explains what each error message shown on the printer control panel means and how to resolve them. This chapter also describes the solutions to the common problems that you will encounter when using the printer. Read this chapter to determine the nature of the problem when the problem arose.

Chapter 5 Paper Jams

This chapter explains the procedures for dealing with paper jams.

Chapter 6 Consumables

This chapter provides information on handling and replacing the consumables.

Chapter 7 Maintenance

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This chapter provides information on cleaning, storing and transporting the printer.

Appendices

This section contains the following information:

• Optional products and consumables

• Control panel menu list

• How to obtain product information

• Main specifications

• Life span of the consumables

• Parallel interface specifications

• Installing additional memory

• Glossary

Conventions

This manual uses the following conventions:

Notation

Explains points to pay attention to. Be sure to read it.

Gives supplementary information for reference.

Indicates where to find related information.

" ": indicates that the source of reference is in this manual. Italics: indicates that the source of reference is in another manual.

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Symbols

Symbol

Bold

" "

Initial Caps

Meaning

Indicates selections or all kinds of buttons.

Example: Click Next.

Indicates input contents.

Example: Enter "DocuPrint C621" in the text box.

Indicates the names of windows, menus, dialog boxes, list boxes, and combo boxes.

Example: The Add Port dialog box is displayed.

Indicates that the key on the keyboard and the button on the control panel should be pressed simultaneously.

Example: Press the ▲ + ▼ buttons.

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Basic Printing Operations

1.1 Printer Parts and Functions .................................................................. 2

1.2 Switching the Power On/Off ................................................................ 5

1.3 Printing from Computers ...................................................................... 7

1.4 Using Online Help ............................................................................. 10

When You Have Difficulties Setting the Print Properties

1.5 Cancelling a Print Job ........................................................................ 13

When Printing Stopped Halfway

1.6 Forced Output of Data Still in the Printer .......................................... 16

When Printing Stopped Halfway

1.7 Changing the Printer Configuration .................................................... 17

When Optional Products are Added

1.8 Printing the Printer Settings List ......................................................... 21

To Check the Printer Configuration and Network Settings

1.9 Printing the Job Log Report ............................................................... 23

Print Job Log

1.10 Checking the Printer Status on the Computer ...................................... 26

1.1 Printer Parts and Functions

The names and functions for the various parts of the printer are as follows:

Front View

Name Description

1. Paper Tray

2. Front Cover

3. Printer Control Panel

4. Face-down Tray

5. Paper Stopper

6. Top Right Cover

7. Manual Tray

8. Manual Feed Unit

9. Right Cover

Load paper for normal printing here.

This is the cover at the front of the printer. Open it to install and replace toner and drum cartridges.

The control panel consists of the respective LED and buttons, as well as the display. Refer to "Chapter 3 Control Panel" for details.

Printed documents are delivered to this tray with the printed side facing down.

Pull out the paper stopper to prevent printed paper from falling off the printer.

This is the cover at the upper-right side of the printer. Open this cover when you are installing additional memory or the hard disk.

Use this tray to manual feed media such as postcards and envelopes.

This is a pulled-out unit located on the right side of the printer. Open it to remove jammed paper.

This is the cover at the lower-right side of the printer. Open it to remove jammed paper.

10. Ethernet Interface

This is for the Ethernet cable when the printer is used as a network printer.

1.1 Printer Parts and Functions

Rear View

Name Description

11. Parallel Interface

Basic Printing Operations

This is for the parallel cable when the printer is used as a local printer.

12. Filter

13. Top Left Cover

14. Lower Left Unit

15. Face-up Tray

16. Ventilation Outlet

17. Duplex Print Module Connector Cover

18.Power Cord Connector

19.Power Switch

20.Tray Module Connector

Cover

This prevents toner from being ejected out of the machine. Do not remove the filter.

This is the cover at the left side of the printer. Open this cover to remove jammed paper.

This is a pulled-out unit located on the left side of the printer. Open it to remove jammed paper.

Printed documents are delivered to this tray with the printed side facing up.

This vents heat from inside the printer. Make sure the outlet is never obstructed.

This cover hides the connector that is used to connect the optional duplex print module.

Connect the power cord here.

Switches the power on and off. Press the "|" side to switch on the printer on, and the "

This cover hides the connector that is used to connect the optional tray module.

" side to switch it off.

1.1 Printer Parts and Functions

Internal View

Name Description

21. Fuser Unit

22. Toner Cartridges

23. Drum Cartridge

24. Waste Toner Cartridge

This unit fuses the toner to the paper with heat. Do not touch the fuser, as it gets hot during printing.

Black, yellow, magenta and cyan toner cartridges are provided.

This cartridge includes the light-sensitive drum, drum cleaner, and toner collection cartridge. Images are initially created through an electric charge on the surface of this drum.

Collects used toner. This cartridge is attached to the drum cartridge, but can be replaced separately.

1.2 Switching the Power On/Off

1.2.1 Switching on

The procedure is as follows:

Press the "|" side of the power switch, located on the left side of the printer, to switch on the printer.

Basic Printing Operations

The message "Testing" appears on the display of the control panel. The message will change from "Please wait..." to "Ready to Print". Check that the Online LED is lit when the printer is ready.

The printer is warming up when the "Please wait..." message is shown on the display. The printer cannot process any print job during this time.

If an error message is shown on the display of the control panel refer to "4.7 When an Error Message Appears" on how to resolve the error.

1.2 Switching the Power On/Off

1.2.2 Switching off

Follow the procedure below to switch off the printer.

Do not switch off the power in the following situations:

• When "Please wait..." is displayed.

• When the Data LED is lit.

• When the Error LED is lit.

Check that the message "Ready to Print" is displayed.

Press the " " side of the power switch, located at the left of the printer, to switch off the printer.

1.3 Printing from Computers

The procedures for printing from different computer operating systems (OS) are described in the following sections.

Windows® 95, Windows® 98, Windows NT

You can simply select the Print command in almost all application software to send a print job to the printer. The following uses Microsoft illustrate the printing procedure.

The method used to display the dialog box and the contents of the dialog box differ amongst OS and application software. Refer to the manuals of the respective software for reference.

Select Print from the File menu. The Print dialog box is displayed.

Select FX DocuPrint C621 XPL2 from the Printer Name list box. Then, click Properties.

Word 97 application on Windows 98 OS as an example to

Basic Printing Operations

1.3 Printing from Computers

Specify the required settings on the respective tabs and click OK.

• Refer to the Online Help for details of each item within the tabs. To learn how to use Online Help, refer to "1.4 Using Online Help".

• You can make adjustments to the image or colour under the Graphics tab to suit the type and purpose of the image.

Select an option from Page range in the Print dialog box and click OK.

"1.5 Cancelling a Print Job" on how to cancel printing

1.3 Printing from Computers

Macintosh

In this section, Microsoft Office Word 98 is used to illustrate the printing procedure.

The method used to display the dialog box and the contents of the dialog box differ amongst OS and application software. Refer to the manuals of the respective software for reference.

Select Print from the File menu.

Click on the General Settings bar. From the displayed list, select the items that you want to change. On the displayed dialog box, specify the necessary items and then click Print.

Basic Printing Operations

• Refer to the Online Help for details of each item within the tabs. To learn how to use Online Help, refer to "1.4 Using Online Help".

• You can make adjustments to the image or colour under the Graphics tab to suit the type and purpose of the image.

The print data is sent to the printer.

"1.5 Cancelling a Print Job" on how to cancel printing.

1.4 Using Online Help

When You Have Difficulties Setting the Print Properties

Online Help is provided by the DocuPrint C621 printer driver. You can find explanations in the Online Help on the function of each printer driver item and on how to print. Online Help allows you to easily obtain the information you want without leaving the computer. The following is an explanation on how to use Online Help under different OS.

Windows 95, Windows 98, Windows NT

Display the Properties dialog box and select the tab containing the items that you want to know in more details. The following explanation uses the Paper/Output tab in Windows 98 as an example.

The Online Help items and contents vary according to the OS used.

To show the explanation of an item

Click on ? at the top right corner of the Properties dialog box. (See diagram below.)

To get the explanation for any item, click on that item. (See below.) This will display the explanation for the item.

in the diagram

in the

To display a detail explanation of an item within a tab

1.4 Using Online Help

Click the Help button. (See bring up the Help window for the tabs.

Click on the item to learn more about it. (See

To display the table of contents in Help

Click Contents on the Help window. (See

Click on the item to learn more about it. (See

To search for information with keywords

Click the Index tab. (See

Enter the keywords in "Type the first few letters of the word you're looking for" (see

in the diagram below). Then, click Display (see

below).

in the diagram on the previous page.) This will

in the diagram below.)

in the diagram

Basic Printing Operations

1.4 Using Online Help

Macintosh

Display the dialog box that contains the items you want to know in more details. The following explanation uses the General Settings dialog box as an example.

To show the explanation of an item

Click Help on the menu bar, and select Show Balloon Help.

Place your cursor on any item in the dialog box. The explanation for that item appears.

When you do not need help on the items, select Hide Balloon Help from the Help menu on the menu bar.

1.5 Cancelling a Print Job

To cancel a print job, you have to first cancel the print command on the computer, and then cancel the print data that is being processed in the printer using the control panel.

Basic Printing Operations

1.5.1 Cancelling a Print Job on the Computer

The procedures for cancelling a print job on the different OS are described in the following sections.

Windows 95, Windows 98, Windows NT

The procedure is as follows:

Click the Start menu and select Settings and Printers. The Printers window is displayed.

Double-click on the printer icon for DocuPrint C621. The Printer window for DocuPrint C621 appears.

Select the document to cancel, and press the Delete key on the keyboard.

Proceed to section "1.5.2 Cancelling a Print Job on the Control Panel" to continue.

1.5 Cancelling a Print Job

Macintosh

When Background Printing is selected in the Chooser window, you can cancel a print job from the print monitor.

Once background printing is set, the print monitor will automatically be activated whenever a print command is sent from an application. To cancel a print job from the print monitor, follow the procedure below.

Switch to the XPL2 Print Monitor screen.

Select the document to cancel, and click .

Proceed to section "1.5.2 Cancelling a Print Job on the Control Panel" to continue.

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