Xerox DocuPrint C621 User Guide

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User Guide

Troubleshooting printer problems

True Type fonts, AppleTalk, EtherTalk and Macintosh are trademarks of Apple Computer, Inc., registered in the

United States and other countries.

NetWare is a registered trademark of Novell, Inc., in the United States and other countries.

Microsoft, MS-DOS, Windows and Windows NT are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

Permission has been obtained from Microsoft Corporation for use of software screen shots.

This software is based in part on the work of the Independent JPEG Group.

All product/brand names are trademarks or registered trademarks of the respective holders.

Important

Parts of this manual are subject to change without prior notice. We welcome any comments on ambiguities, errors, omissions, or missing pages.

Never attempt any procedure on the machine that is not specifically described in this manual. Unauthorized operation can cause faults or accidents. Fuji Xerox is not liable for any problems resulting from unauthorized operation of the equipment.

Xerox is a registered trademark.

The Document Company and Ethernet are trademarks and may be registered in certain jurisdictions.

Preface

Thank you for choosing DocuPrint C621.

This manual contains important information regarding printer operation, control panel operation, and troubleshooting methods. To get the most out of your printer, read the manual carefully and completely. Keep this manual handy for future reference.

This manual is written with the assumption that you are familiar with the basics of your personal computer to be connected, the operating system used in your computer, and the respective software. You can also refer to the respective manuals for information on basic knowledge and operation methods of the product.

In this manual, safety instructions are described with the symbol . Always read and follow the instructions before performing the required procedure. Make sure your read through the Safety Notes section in the Setup Guide.

Trouble? Don't know how to operate! Problem occurred when using the

printer....

iii

The following functions are possible with DocuPrint C621:

Contents

Preface .......................................................................................................................... i

Contents ...................................................................................................................... vi

Types of Manuals ........................................................................................................... x

Using this Guide .......................................................................................................... xii

Organisation of this Guide ............................................................................................ xii

Conventions ................................................................................................................xiii

Chapter 1 Basic Printing Operations

1.1 Printer Parts and Functions ...................................................................................2

1.2 Switching the Power On/Off ..................................................................................5

1.2.1 Switching on ......................................................................................................... 5

1.2.2 Switching off ......................................................................................................... 6

1.3 Printing from Computers .......................................................................................7

1.4 Using Online Help ............................................................................................... 10

1.5 Cancelling a Print Job ......................................................................................... 13

1.5.1 Cancelling a Print Job on the Computer................................................... 13

1.5.2 Cancelling a Print Job on the Control Panel .............................................15

1.6 Forced Output of Data Still in the Printer .............................................................. 16

1.7 Changing the Printer Configuration ......................................................................17

1.8 Printing the Printer Settings List ...........................................................................21

1.9 Printing the Job Log Report .................................................................................23

1.10 Checking the Printer Status on the Computer ......................................................26

Chapter 2 Loading Paper

2.1 Paper Handling ................................................................................................... 32

2.1.1 Recommended Paper ............................................................................32

2.1.2 Unsuitable Paper .................................................................................... 36

2.1.3 Storing Paper ......................................................................................... 37

2.2 Loading Paper .................................................................................................... 38

2.2.1 Loading Paper in the Paper Trays ........................................................... 38

2.2.2 Loading Paper on the Manual Tray ..........................................................41

2.3 Replacing the Paper Tray with an Optional Tray ...................................................44

2.3.1 Removing the Paper Tray ....................................................................... 44

2.3.2 Installing the Paper Tray ......................................................................... 45

2.4 Printing On Special Media ................................................................................... 46

2.4.1 Printing on Transparencies ..................................................................... 46

2.4.2 Printing on Postcards ............................................................................. 49

2.4.3 Printing on Envelopes .............................................................................51

2.4.4 Printing on Glossy paper .........................................................................54

2.5 Printing on Side Two of Printed Sheets ................................................................ 56

Chapter 3 Control Panel

3.1 Control Panel Components and Functions ...........................................................60

3.1.1 LED ....................................................................................................... 60

3.1.2 Display ...................................................................................................61

3.1.3 Buttons ..................................................................................................62

3.2 Basic Operations of the Menu Screen.................................................................. 63

3.2.1 Menu Screen .......................................................................................... 63

3.2.2 Basic Menu Operations .......................................................................... 64

3.3 List of Items on the Menu Screen......................................................................... 66

3.3.1 System ..................................................................................................66

3.3.2 Maintenance Mode .................................................................................. 68

3.3.3 Parallel ...................................................................................................69

3.3.4 Report/List ............................................................................................. 70

3.3.5 Network ..................................................................................................71

Chapter 4 Troubleshooting

4.1 Types of Problems.............................................................................................. 76

4.2 Power Problems .................................................................................................78

4.3 Printing Problems ...............................................................................................79

4.3.1 LED is Lit, Blinking or Off ........................................................................ 79

4.3.2 Unable to Print from Windows................................................................. 82

4.3.3 Unable to Print from Macintosh ............................................................... 85

4.4 Print Quality Problems ........................................................................................86

4.4.1 Blank or Black Copies are Output ........................................................... 86

4.4.2 Faded, Dirty, Uneven, Shadowed or Wrinkled Output............................... 87

4.4.3 Output is Not Clear ................................................................................. 91

4.5 Paper Transport Problems .................................................................................. 93

4.6 Others ................................................................................................................95

4.6.1 Network-related Problems ...................................................................... 95

4.6.2 Other Problems ......................................................................................97

4.7 When An Error Message Appears ....................................................................... 98

vii

4.8 When the Error LED is Lit or Blinking................................................................. 109

4.8.1 When the Error LED is Lit ..................................................................... 109

4.8.2 When the Error LED is Blinking .............................................................109

Chapter 5 Paper Jams

5.1 Clearing Paper Jams ........................................................................................ 112

5.1.1 Paper Jams at the Manual Tray ............................................................. 114

5.1.2 Paper Jams in the Manual Feed Unit ..................................................... 115

5.1.3 Paper Jams in the Lower Left Unit .........................................................117

5.1.4 Paper Jams at the Top Left Cover ......................................................... 122

5.1.5 Paper Jams at the Lower Left Cover ..................................................... 123

5.1.6 Paper Jams at the Right Cover ............................................................. 124

5.1.7 Paper Jams in the Paper Tray............................................................... 126

5.1.8 Paper Jams in the Duplex Tray ............................................................. 127

5.1.9 Paper Jams at the Lower Right Cover of the Tray Module ...................... 128

Chapter 6 Consumables

6.1 Replacing the Toner Cartridges ......................................................................... 130

6.1.1 Handling Precautions for Toner Cartridges ............................................ 131

6.1.2 Replacing the Toner Cartridges ............................................................ 132

6.2 Replacing the Drum Cartridge ........................................................................... 135

6.2.1 Handling Precautions for Drum Cartridges ............................................ 136

6.2.2 Replacing the Drum Cartridge............................................................... 137

6.3 Replacing the Waste Toner Cartridge ................................................................ 141

6.3.1 Handling Precautions for Waste Toner Cartridge ................................... 141

6.3.2 Replacing the Waste Toner Cartridge ................................................... 142

Chapter 7 Maintenance

7.1 Cleaning ........................................................................................................... 146

7.2 Storing the Printer ............................................................................................. 147

7.3 Transporting the Printer .....................................................................................148

7.3.1 Handling Precautions When Lifting the Printer ....................................... 148

7.3.2 Transporting the Printer ........................................................................ 149

7.3.3 Environmental Requirements for Installing the Printer ............................ 153

Appendices

viii

A Optional Products and Consumables ................................................................ 158

Optional Products ............................................................................................. 158

Consumables ................................................................................................... 161

B Menu List on the Control Panel .......................................................................... 162

C Obtaining Product Information ........................................................................... 165

D Main Specifications ........................................................................................... 166

E Life Span of Consumables ................................................................................ 168

F Parallel Interface Specifications ......................................................................... 169

G Installing Additional Memory ............................................................................... 171

H Glossary ...........................................................................................................174

Index

Types of Manuals

The following manuals are bundled with DocuPrint C621. Please read the relevant manual to suit your needs.

Some of these manuals are in PDF file formats. You will require Adobe

Acrobat® Reader to view or print these manuals. A copy of the Adobe Acrobat Reader can be found in the Software Pack CD-ROM bundled with the printer. You can use this CD-ROM to install the Acrobat Reader software on your computer if necessary.

Setting Up

Before Using the Printer

This booklet provides an overview of the items that come with the printer. It also provides a general description of the procedures that guide you from opening the printer box to getting your printer ready for printing. Firstly, use this booklet to check the items bundled with the printer. Then, refer to the Setup Guide to set up the printer.

Setup Guide

This manual explains how to set up the printer and install the necessary software. There are also examples to illustrate how to use the printer as a network printer.

Software Pack Operation Guide

This manual explains how to use the DocuPrint C621 Software Pack CD-ROM (referred to as Software Pack

CD-ROM hereafter) on Windows

Windows NT available in the Software Pack. Once you insert the Software Pack CD-ROM in the CD-ROM drive of your computer, the Fuji Xerox Setup Menu will appear automatically. Click on the desired button to display this manual on the screen.

, and how to install the various software

95, Windows® 98 and

Network Print Environment User Guide

This manual explains in detail the procedures to setup and use the printer as a network printer in various networking environments. This manual is a PDF file and can be found in the Manual folder in the Software Pack CD-ROM. The name of this file is net.pdf.

After Setup

User Guide (this manual)

This manual describes the capabilities of DocuPrint C621 and explains what to do when you encountered a problem. It explains the methods of operation as well as the solutions to troubleshoot the problems.

Using this Guide

Organisation of this Guide

This guide consists of eight chapters. A brief introduction of each chapter is provided below.

Chapter 1 Basic Printing Operations

This chapter describes the basic functions of the printer and how to use these functions.

Chapter 2 Loading Paper

This chapter describes the types of paper that can be used with DocuPrint C621, how to load the paper on the respective trays, and the procedure to switch to the optional paper tray. In addition, it describes the procedure to print on special media such as transparencies, postcards, and envelopes.

Chapter 3 About the Control Panel

This chapter explains how to use the printer control panel and define the settings for the individual functions by using the printer control panel.

Chapter 4 Troubleshooting

This chapter explains what each error message shown on the printer control panel means and how to resolve them. This chapter also describes the solutions to the common problems that you will encounter when using the printer. Read this chapter to determine the nature of the problem when the problem arose.

Chapter 5 Paper Jams

This chapter explains the procedures for dealing with paper jams.

Chapter 6 Consumables

This chapter provides information on handling and replacing the consumables.

Chapter 7 Maintenance

xii

This chapter provides information on cleaning, storing and transporting the printer.

Appendices

This section contains the following information:

• Optional products and consumables

• Control panel menu list

• How to obtain product information

• Main specifications

• Life span of the consumables

• Parallel interface specifications

• Installing additional memory

• Glossary

Conventions

This manual uses the following conventions:

Notation

Explains points to pay attention to. Be sure to read it.

Gives supplementary information for reference.

Indicates where to find related information.

" ": indicates that the source of reference is in this manual. Italics: indicates that the source of reference is in another manual.

xiii

Symbols

Symbol

Bold

" "

Initial Caps

Meaning

Indicates selections or all kinds of buttons.

Example: Click Next.

Indicates input contents.

Example: Enter "DocuPrint C621" in the text box.

Indicates the names of windows, menus, dialog boxes, list boxes, and combo boxes.

Example: The Add Port dialog box is displayed.

Indicates that the key on the keyboard and the button on the control panel should be pressed simultaneously.

Example: Press the ▲ + ▼ buttons.

xiv

Basic Printing Operations

1.1 Printer Parts and Functions .................................................................. 2

1.2 Switching the Power On/Off ................................................................ 5

1.3 Printing from Computers ...................................................................... 7

1.4 Using Online Help ............................................................................. 10

When You Have Difficulties Setting the Print Properties

1.5 Cancelling a Print Job ........................................................................ 13

When Printing Stopped Halfway

1.6 Forced Output of Data Still in the Printer .......................................... 16

When Printing Stopped Halfway

1.7 Changing the Printer Configuration .................................................... 17

When Optional Products are Added

1.8 Printing the Printer Settings List ......................................................... 21

To Check the Printer Configuration and Network Settings

1.9 Printing the Job Log Report ............................................................... 23

Print Job Log

1.10 Checking the Printer Status on the Computer ...................................... 26

1.1 Printer Parts and Functions

The names and functions for the various parts of the printer are as follows:

Front View

Name Description

1. Paper Tray

2. Front Cover

3. Printer Control Panel

4. Face-down Tray

5. Paper Stopper

6. Top Right Cover

7. Manual Tray

8. Manual Feed Unit

9. Right Cover

Load paper for normal printing here.

This is the cover at the front of the printer. Open it to install and replace toner and drum cartridges.

The control panel consists of the respective LED and buttons, as well as the display. Refer to "Chapter 3 Control Panel" for details.

Printed documents are delivered to this tray with the printed side facing down.

Pull out the paper stopper to prevent printed paper from falling off the printer.

This is the cover at the upper-right side of the printer. Open this cover when you are installing additional memory or the hard disk.

Use this tray to manual feed media such as postcards and envelopes.

This is a pulled-out unit located on the right side of the printer. Open it to remove jammed paper.

This is the cover at the lower-right side of the printer. Open it to remove jammed paper.

10. Ethernet Interface

This is for the Ethernet cable when the printer is used as a network printer.

1.1 Printer Parts and Functions

Rear View

Name Description

11. Parallel Interface

Basic Printing Operations

This is for the parallel cable when the printer is used as a local printer.

12. Filter

13. Top Left Cover

14. Lower Left Unit

15. Face-up Tray

16. Ventilation Outlet

17. Duplex Print Module Connector Cover

18.Power Cord Connector

19.Power Switch

20.Tray Module Connector

Cover

This prevents toner from being ejected out of the machine. Do not remove the filter.

This is the cover at the left side of the printer. Open this cover to remove jammed paper.

This is a pulled-out unit located on the left side of the printer. Open it to remove jammed paper.

Printed documents are delivered to this tray with the printed side facing up.

This vents heat from inside the printer. Make sure the outlet is never obstructed.

This cover hides the connector that is used to connect the optional duplex print module.

Connect the power cord here.

Switches the power on and off. Press the "|" side to switch on the printer on, and the "

This cover hides the connector that is used to connect the optional tray module.

" side to switch it off.

1.1 Printer Parts and Functions

Internal View

Name Description

21. Fuser Unit

22. Toner Cartridges

23. Drum Cartridge

24. Waste Toner Cartridge

This unit fuses the toner to the paper with heat. Do not touch the fuser, as it gets hot during printing.

Black, yellow, magenta and cyan toner cartridges are provided.

This cartridge includes the light-sensitive drum, drum cleaner, and toner collection cartridge. Images are initially created through an electric charge on the surface of this drum.

Collects used toner. This cartridge is attached to the drum cartridge, but can be replaced separately.

1.2 Switching the Power On/Off

1.2.1 Switching on

The procedure is as follows:

Press the "|" side of the power switch, located on the left side of the printer, to switch on the printer.

Basic Printing Operations

The message "Testing" appears on the display of the control panel. The message will change from "Please wait..." to "Ready to Print". Check that the Online LED is lit when the printer is ready.

The printer is warming up when the "Please wait..." message is shown on the display. The printer cannot process any print job during this time.

If an error message is shown on the display of the control panel refer to "4.7 When an Error Message Appears" on how to resolve the error.

1.2 Switching the Power On/Off

1.2.2 Switching off

Follow the procedure below to switch off the printer.

Do not switch off the power in the following situations:

• When "Please wait..." is displayed.

• When the Data LED is lit.

• When the Error LED is lit.

Check that the message "Ready to Print" is displayed.

Press the " " side of the power switch, located at the left of the printer, to switch off the printer.

1.3 Printing from Computers

The procedures for printing from different computer operating systems (OS) are described in the following sections.

Windows® 95, Windows® 98, Windows NT

You can simply select the Print command in almost all application software to send a print job to the printer. The following uses Microsoft illustrate the printing procedure.

The method used to display the dialog box and the contents of the dialog box differ amongst OS and application software. Refer to the manuals of the respective software for reference.

Select Print from the File menu. The Print dialog box is displayed.

Select FX DocuPrint C621 XPL2 from the Printer Name list box. Then, click Properties.

Word 97 application on Windows 98 OS as an example to

Basic Printing Operations

1.3 Printing from Computers

Specify the required settings on the respective tabs and click OK.

• Refer to the Online Help for details of each item within the tabs. To learn how to use Online Help, refer to "1.4 Using Online Help".

• You can make adjustments to the image or colour under the Graphics tab to suit the type and purpose of the image.

Select an option from Page range in the Print dialog box and click OK.

"1.5 Cancelling a Print Job" on how to cancel printing

1.3 Printing from Computers

Macintosh

In this section, Microsoft Office Word 98 is used to illustrate the printing procedure.

The method used to display the dialog box and the contents of the dialog box differ amongst OS and application software. Refer to the manuals of the respective software for reference.

Select Print from the File menu.

Click on the General Settings bar. From the displayed list, select the items that you want to change. On the displayed dialog box, specify the necessary items and then click Print.

Basic Printing Operations

• Refer to the Online Help for details of each item within the tabs. To learn how to use Online Help, refer to "1.4 Using Online Help".

• You can make adjustments to the image or colour under the Graphics tab to suit the type and purpose of the image.

The print data is sent to the printer.

"1.5 Cancelling a Print Job" on how to cancel printing.

1.4 Using Online Help

When You Have Difficulties Setting the Print Properties

Online Help is provided by the DocuPrint C621 printer driver. You can find explanations in the Online Help on the function of each printer driver item and on how to print. Online Help allows you to easily obtain the information you want without leaving the computer. The following is an explanation on how to use Online Help under different OS.

Windows 95, Windows 98, Windows NT

Display the Properties dialog box and select the tab containing the items that you want to know in more details. The following explanation uses the Paper/Output tab in Windows 98 as an example.

The Online Help items and contents vary according to the OS used.

To show the explanation of an item

Click on ? at the top right corner of the Properties dialog box. (See diagram below.)

To get the explanation for any item, click on that item. (See below.) This will display the explanation for the item.

in the diagram

in the

To display a detail explanation of an item within a tab

1.4 Using Online Help

Click the Help button. (See bring up the Help window for the tabs.

Click on the item to learn more about it. (See

To display the table of contents in Help

Click Contents on the Help window. (See

Click on the item to learn more about it. (See

To search for information with keywords

Click the Index tab. (See

Enter the keywords in "Type the first few letters of the word you're looking for" (see

in the diagram below). Then, click Display (see

below).

in the diagram on the previous page.) This will

in the diagram below.)

in the diagram

Basic Printing Operations

1.4 Using Online Help

Macintosh

Display the dialog box that contains the items you want to know in more details. The following explanation uses the General Settings dialog box as an example.

To show the explanation of an item

Click Help on the menu bar, and select Show Balloon Help.

Place your cursor on any item in the dialog box. The explanation for that item appears.

When you do not need help on the items, select Hide Balloon Help from the Help menu on the menu bar.

1.5 Cancelling a Print Job

To cancel a print job, you have to first cancel the print command on the computer, and then cancel the print data that is being processed in the printer using the control panel.

Basic Printing Operations

1.5.1 Cancelling a Print Job on the Computer

The procedures for cancelling a print job on the different OS are described in the following sections.

Windows 95, Windows 98, Windows NT

The procedure is as follows:

Click the Start menu and select Settings and Printers. The Printers window is displayed.

Double-click on the printer icon for DocuPrint C621. The Printer window for DocuPrint C621 appears.

Select the document to cancel, and press the Delete key on the keyboard.

Proceed to section "1.5.2 Cancelling a Print Job on the Control Panel" to continue.

1.5 Cancelling a Print Job

Macintosh

When Background Printing is selected in the Chooser window, you can cancel a print job from the print monitor.

Once background printing is set, the print monitor will automatically be activated whenever a print command is sent from an application. To cancel a print job from the print monitor, follow the procedure below.

Switch to the XPL2 Print Monitor screen.

Select the document to cancel, and click .

Proceed to section "1.5.2 Cancelling a Print Job on the Control Panel" to continue.

1.5 Cancelling a Print Job

1.5.2 Cancelling a Print Job on the Control Panel

After a print job is cancelled on the computer, the procedure described below will help you cancel the data that is being processed on the printer. However, if there is a page printing on the printer, that page will be printed in its entirety.

"3.2 Basic Operations of the Menu Screen" on how to use the control panel

(Printer is processing data)

Basic Printing Operations

Press Online.

This message appears when the printer is processing the data that is currently being printed. The processing time differs according to the size of the data printed. Please wait until the message changes.

(The printer is offline)

Press Cancel once. The print operation will be cancelled.

Once the cancellation is completed, the Print screen is displayed.

(Print screen (when the printer is ready to print again))

1.6 Forced Output of Data Still in

the Printer

When Printing Stopped Halfway

When a page at the end of a processing data is terminated halfway, the next data will have to wait until job timeout occurred before it can be printed. The display panel will show the message "Please wait...". You can push forward the next job by forcing the data still remaining in the printer to be printed, without waiting for the job timeout to occur. This section describes the procedure to forcibly output the remaining data.

The factory setting for job timeout is 30 seconds.You can specify the setting from 5 to 300 seconds. For job timeout details, refer to "3.3 List of Items on the Menu Screen".

The procedure is as follows:

"3.2 Basic Operations of the Menu Screen" on how to use the control panel

(Printer is processing data)

Press Online.

(The printer is offline)

Press Set/Eject. The remaining data will be printed.

Once the printing is done, the Print screen is displayed.

(Print screen (when the printer is ready to print again))

1.7

Changing the Printer Configuration

When Accessories are Added

If you are adding optional products to the printer after it is installed, you have to change the printer configuration on the printer driver.

• Hard disk

• Duplex print module

• Additional memory

• 2-tray module

• A3 oversize tray

Basic Printing Operations

For installation procedure of these optional products, refer to their respective booklets or the Setup Guide. This section will discuss how to configure the printer drivers with the assumption that these products are installed.

1.7 Changing the Printer Configuration

Windows 95, Windows 98, Windows NT

The procedure is as followins. Windows 98 is used as an example here.

Click the Start menu, select Settings and followed by Printers. The Printers window is displayed.

Select the DocuPrint C621 printer icon. Then select Properties from the File menu. The printer properties dialog box is displayed.

Select the Printer Configuration tab.

Select the optional products that were installed, and click OK.

Macintosh

1.7 Changing the Printer Configuration

The procedure is as follows:

Select Chooser from the Apple menu. The Chooser window is displayed.

From the top left box of the Chooser window, click the DPC621 icon. Click the printer zone in AppleTalk Zones when you are setting the printer zone.

Basic Printing Operations

In a network environment where the zone is not specified, AppleTalk Zones will not be displayed.

1.7 Changing the Printer Configuration

Select the printer to be set from Connect to, and click Setup.

Select the installed optional products in the Printer Settings dialog box, and click OK.

Close the Chooser window.

1.8 Printing the Printer Settings

List

To check the Printer Configuration and Network Settings

You can simply use the printer control panel to print a copy of the Printer Settings List to check what optional products are installed on the printer or what are the network settings.

Basic Printing Operations

Show information about the optional products.

1.8 Printing the Printer Settings List

The Printer Settings List is printed in portrait orientation on A4-size paper. Load A4-size paper in portrait orientation in the paper tray.

"3.2 Basic Operations of the Menu Screen" on how to use the control panel

(Print screen (when the printer is ready to print))

Press Online.

(The printer is offline)

Press Menu. The Menu screen is displayed.

(Menu screen)

Press ▼ thrice.

Press Set/Eject once.

Once printing is done, the Print screen is displayed.

1.9 Printing the Job Log Report

Print Job Log

If you have selected the store job log option, then you can print the Print Job Log report by using the control panel. The Print Job Log report will show you a record of the 50 recently printed jobs for you to check if they have been printed correctly or not. This section will explain how to save the print job log and how to print the report.

If Yes is selected for Auto Log Print in 1 System, the printer will automatically generate the Print Job Log report when the number of print jobs done exceeds 50. The factory setting is No. For details, refer to "3.3 List of Items on the Menu Screen".

Basic Printing Operations

1.9 Printing the Job Log Report

The following procedure explains how to save the print log of the printer.

"3.2 Basic Operations of the Menu Screen" on how to use the control panel

Press Online.

Press Menu. The Menu screen is displayed.

(Print screen (when the printer is ready to print))

(The printer is offline)

Press Set/Eject once.

Press ▼ four times.

Press Set/Eject once.

Press ▼ once.

Press Set/Eject once.

(Menu screen)

Press ▼ once.

Press Set/Eject once.

Press Online once.

1.9 Printing the Job Log Report

The following procedure explains how to print the Job Log report.

The printer prints the Job Log report on A4-size paper in portrait orientation. Load A4-size paper in the paper tray in the portrait orientation.

(Print screen (when the printer is ready to print))

Press Online.

(The printer is offline)

Press Menu. The Menu screen is displayed.

(Menu screen)

Press ▼ thrice.

Press Set/Eject once.

Basic Printing Operations

Press ▼ thrice.

Press Set/Eject once.

The Print screen is displayed once printing is done.

1.10 Checking the Printer Status

on the Computer

When DocuPrint C621 is installed in a TCP/IP environment, you can use the WWW browser on the network computer to check the printer status or change any kind of printer settings. This feature is known as CentreWare Internet Services. CentreWare Internet Services is a software that enables the user to display the printer status or change the printer settings without leaving the computer. You can also check how much of your consumables and paper is still available in the printer.

The following procedure explains how to use the CentreWare Internet Services.

Switch on the computer and activate the WWW browser. Here, we use Microsoft Internet Explorer 5.0 on Windows 98 as an example.

To ensure that CentreWare Internet Services is working correctly, you need to change the following settings of the browser. If the CentreWare Internet Services is not connected properly, check these settings.

• setting to enable Java (any options except Disable Java for Java permission)

• Set Check for newer versions of stored pages to Every visit to the page or Every time you start Internet Explorer

For details on CentreWare Internet Services, refer to the Network Print Environment User Guide (net.pdf) in the Software Pack CDROM.

1.10 Checking the Printer Status on the Computer

Enter the IP address or the internet address of the printer in the address column of the browser.

If you do not know the printer IP address, print out the Printer Settings List to check. Refer to "1.8 Printing the Printer Settings List" for information on printing the Printer Settings List.

If the network is using Domain Name System (DNS) and the printer host name is registered in the DNS name server, you can use the Internet address which has both host and domain names to access the printer.

DNS allows you to obtain the IP address from the host name using Internet. Check with your network administrator on whether DNS is used on the network and the internet address of the printer.

Basic Printing Operations

Example: For IP address, "13.198.33.195", enter, "http://13.198.33.195/"

Example: For internet address, "dpc620.aaa.bbb.fujixerox.co.jp" (host name:

dpc620; document name: aaa.bbb.fujixerox.co.jp), enter, "http:// dpc620.aaa.bbb.fujixerox.co.jp/"

Press Enter on the keyboard. The screen of CentreWare Internet Services is displayed.

1.10 Checking the Printer Status on the Computer

Click Status to check printer status.

Printer information is displayed at the right side of the screen.

1.10 Checking the Printer Status on the Computer

Check the displayed content. You can check the status of the paper trays, output tray, and covers; as well as information about the toner and other consumables; and the output accounts.

Basic Printing Operations

To check if any error occurred, click on Fault Status. The displayed content at the right of the screen changes to display the fault status.

1.10 Checking the Printer Status on the Computer

Check the displayed content. You can also check the status of the printer control panel here.

Loading Paper

2.1 Paper Handling .................................................................................. 32

2.2 Loading Paper .................................................................................... 38

2.3 Replacing the Paper Tray with an Optional Tray ............................... 44

2.4 Printing on Special Media ................................................................. 46

2.5 Printing on Side Two of Printed Sheets ............................................. 56

2.1 Paper Handling

If you use paper that is unsuitable for printing, they may cause paper jams and deterioration in print quality. We recommend you to use the types of paper listed below to obtain the best results from your printer.

2.1.1 Recommended Paper

Plain Paper (general-purpose)

When you are printing on plain paper (general-purpose paper), the plain paper used should meet the following standards. However, for better printing, standard paper is recommended.

Paper Supply

Manual Tray

Trays 1, 2 and 3

G.S.M. or g/m2 is a measure of the substance of paper expressed in grammes per square meter, which does not depend on the number of sheets in the ream. Ream weight is the weight of a 788 x 1,091 mm ream consisting of 1,000 sheets.

Plain Paper (Standard)

The types of standard paper for DocuPrint C621 are as follows:

Paper Type

FXJ Paper (For colour, one-sided printing)

FXJD Paper (For colour, two-sided printing)

FXP Paper (For monochrome printing)

Standard

G.S.M.: 64 to 220 g/m

Ream weight: 55 to 189 kg

G.S.M.: 64 to 105 g/m

Ream weight: 55 to 90 kg

Standard

G.S.M.: 82 g/m

Ream weight: 70 kg

G.S.M.: 98 g/m

Ream weight: 84 kg

G.S.M.: 64 g/m

Ream weight: 55 kg

Special Media

In addition to plain paper, the following types of special media can also be used:

2.1 Paper Handling

Paper Type

Transparencies (XEROX FILM (no border))

Labels (A4)

Envelopes

• Type 2 162 ✕ 114 mm

• Type 3 148 ✕ 98 mm

• Type 4 235 ✕ 105 mm

• Type 3 Long 235 ✕ 120 mm

Postcards

Product

Code

V516

V862

Note

Do not use transparencies meant for fullcolour printing (with white border).

You may use any full-page and uncut label sheets.

Do not use envelopes that have tape seals. If you are using an envelope with a glue seal, make sure it is dry before use.

Postcards that have been printed on one side may be slightly bent, resulting in paper jams. Use your hands to straighten all the bends before use. We do not recommend printing on multi-coloured postcards.

Loading Paper

Heavy Weight Paper (G.S.M.: 105 to 220 g/m

Coated Paper

Glossy Paper

• Mylar Film 157g/m

• NK Special Double-sided Art Paper (For two-sided printing)

(12 ✕ 18")

For plain paper, heavy weight paper, postcard, coated paper and glossy paper, you can use the manual tray to print on side 2 (back) of the paper only if side 1 (front) was printed using DocuPrint C621. For details, refer to "2.5 Printing on Side Two of Printed Sheets".

)

(A4) (A3)

V588 V589

V607 V608 V844

Image may slip when printing on heavy weight paper.

Do not use coated paper for inkjet printers. When printing on either coated paper or glossy paper, load one sheet at a time. Coated and glossy paper can stick together due to moisture. If more sheets were loaded together, more than one sheet may be fed at the same time, causing damage to the machine.

2.1 Paper Handling

Paper Trays, Paper Types and Sizes

The following table shows you the type, size and quantity of paper that can be loaded onto a specific tray.

Paper Supply

Manual Tray

Tray 1

250 sheets universal tray (bundled or optional)

Paper Type

Plain paper Postcards Envelopes Labels Transparencies (no border) Heavy weight Paper

Coated paper Glossy paper

Plain paper

Maximum

Capacity

Up to 150 sheets or 16 mm thick

1 sheet

Up to 250 sheets or 26 mm thick

Paper Size

A5 portrait B5 portrait A4 portrait/landscape B4 landscape A3 landscape

8.5 ✕ 11" (Letter) portrait/ landscape

8.5

14" (Legal) landscape

17 " landscape

11 12

18 " landscape

453 mm landscape

328 Postcard Envelope (Types 2/3/4 and Type 3 Long) Custom Size (Width: 90 to 330.2 mm, Length: 144.8 to 457.2 mm)

B5 portrait A4 portrait/landscape B4 landscape A3 landscape

11" (Letter) portrait

8.5

14" (Legal) landscape

8.5 11

17 " portrait

18 " portrait

A3 oversize tray (optional)

Trays 2, 3

2-tray module (optional)

Plain paper

The number of sheets that can be loaded varies according to the thickness of paper.

Up to 250 sheets or 26 mm thick

Up to 500 sheets per tray or 53 mm thick

453 mm landscape

328

B5 portrait A4 portrait/landscape B4 landscape A3 landscape

11" (Letter) portrait

8.5

14" (Legal) landscape

8.5 11

17" landscape

Paper Types and Sizes for Two-sided Printing

If you have installed the duplex print module (optional), you can perform two-sided printing. The various paper types and sizes that can be used for two-sided pritned are as follows:

2.1 Paper Handling

Paper type

Plain paper

Size

Plain paper B4 portrait A4 portrait/ landscape B4 landscape A3 landscape

8.5

11 " (Letter) portrait/landscape

8.5

14 " (Legal) landscape

17 " landscape

18 " landscape

Use FXJD paper if you are printing documents with high image resolution in colour and two-sided.

The following are examples of width, length and landscape/portrait orientations mentioned in the above tables.

Loading Paper

2.1 Paper Handling

2.1.2 Unsuitable Paper

Paper with any of the following properties may cause apper jams, and therefore should not be used.

• Fuji Xerox full colour transparency

• Inkjet paper

• Too thick or thin paper

• Pre-printed paper

• Folded, wrinkled or torn paper

• Damp or wet paper

• Curled paper

• Sheets adhered with static electricity

• Layered or adhesive paper

• Specially coated paper

• Treated-surface coloured paper

• Pre-printed with ink that is affected at 155 ºC

• Heat sensitive paper

• Carbon paper

• Paper with a rough surface, such as textured or fibre form paper

• If using acidic paper, characters may fade; in which case change to a neutral paper

• Rough envelopes or envelopes with

metal seals

• Paper with staples, clips, ribbon or tape attached

• Envelopes with sticky adhesive

• Non-full page labels or cut labels

• T-shirt transfer paper (heat press use)

• Transfer paper (cold water use)

• Opaque film

• Digital coated glossy paper

2.1 Paper Handling

• Adhesive paper (transparent/colourless)

2.1.3 Storing Paper

If paper is not stored improperly, it could cause paper jams, degraded print quality, and even damage to the printer. Paper should be stored in a location satisfying the following conditions:

• Temperature Between 10 ºC and 30 ºC

• Relative Humidity Between 30 to 65%

• The location should have low humidity.

• After opening a package, re-pack the unused paper with the wrapping paper, and store in

a cabinet or at a place with low humidity.

• Paper should be stored on a flat surface.

• Make sure that the paper are not wrinkled, folded or curled.

• Do not store paper under direct sunlight.

Loading Paper

2.2 Loading Paper

This section explains how to replenish the paper trays when paper has run out.

"2.1 Recommended Paper" for paper that can be loaded in the respective trays

2.2.1 Loading Paper in the Paper Trays

When you have run out of paper in the trays or when you want to load a different paper on to the trays, the procedure is as follows. Here, we will explain how to load A4-size paper in the portrait orientation in tray 1.

You can load paper into the trays in the optional 2-tray module in the same way.

Pull out the tray until it stops.

2.2 Loading Pape

Push down the metal plate inside the paper tray until it locks.

Move the paper guides towards the outer edges of the tray by squeezing the horizontal and vertical guide clips between your fingers. Make sure you move the vertical paper guide all the way to the left.

Loading Paper

Align the four corners of the paper stock and load the paper with the side to be printed facedown. Load paper under the tab on the front right hand side as shown in the diagram.

• Do not use folded, wrinkled or curled paper.

• Do not load beyond the maximum (MAX) fill line indicated at the side of the tray.

• Make sure the top sheet is under the tab.

If you are loading into trays of the 2-tray module, you can load up to the maximum (MAX) fill line indicated at the far end of the tray. Do not load all the way up to the grey tab shown in the illustration. This tab is to prevent paper from being fed in the slanted position.

2.2 Loading Pape

Align the horizontal paper guide with the width of the paper.

If the paper guide is pressed tightly against the paper, a paper jam may occur. However, if the paper guide is too loose, the paper may become warp.

After aligning the edges of the paper, align the

mark on the horizontal guide with the

appropriate paper size mark.

• Make sure that the vertical paper guide stopper is in the right hole.

• If the vertical paper guide is out of position, the paper size may not be detected. When this happens, slide the vertical guide to the left, and then realign it with the paper scale.

Push the paper tray firmly into the printer.

Do not push in the tray with excessive force.

2.2.2 Loading Paper on the Manual Tray

The procedure for loading paper on the manual tray is as follows.

To avoid paper jams, do not load different sizes of paper on the tray at the same time, and do not add paper to the tray before it empties.

2.2 Loading Pape

• "2.4 Printing on Special Media" when loading postcards, transparencies and glossy paper onto the manual tray.

• "2.5 Printing on Side Two of Printed Sheets" to print on side two (back) of pre-printed paper.

Open the tray if it is folded.

To avoid damage, do not pull hard on the tray or place heavy objects on top of the tray.

Lift the guide in the A3 oversize tray if you are using a paper size other than 328 x 453 mm. This guide should only be folded down when using A3 oversize paper (328 x 453 mm), or when custom size exceeds 12.2 inch in width.

Loading Paper

If you attempt to print with the guide folded down (when printing on paper with width less than 12.2 inch), the image position may slip on the printed page.

2.2 Loading Pape

➀

➁

Align the paper guides to the size of the paper to be loaded (

Pull out the tray extension (

on large paper such as A3-size paper.

When using special paper such as transparencies, labels and envelopes, fan the stack of paper to allow air to enter between the sheets.

) when printing

When printing on larger paper sizes, such as A3, pull out the tray extension. Otherwise, paper may fall out of the tray, or may not be fed properly.

Fanning the sheets helps to prevent several sheets feeding together, and prevents paper jams.

• You can load plain paper without fanning it first.

• Load coated or glossy paper one sheet at a time. If you load more than one sheet, moisture between the paper may cuase them to be fed into the printer together, causing paper jams.

• If the paper is poorly cut and there are scraps around the edges, remove these before loading the paper on the tray.

Align the four corners of the paper stock, and load the paper with the side to be printed faceup onto the manual tray. Insert the paper gently into the feeding slot.

• Do not use folded, wrinkled or curled paper.

• Do not load beyond the (MAX) fill line indicated at the side of the tray.

2.2 Loading Pape

Incorrect Method of Loading Paper

Is the paper loaded properly? Have you aligned the paper guides with the paper carefully? Is the guide pushing against the paper too much? Or, is there too much gap between the paper and the guide? Are the edges of the stack aligned?

Loading Paper

If the paper is not loaded correctly, the printing position may shift, causing the page to printout incorrectly.

2.3 Replacing the Paper Tray with

an Optional Tray

You can install the optional 250-sheets universal tray or the A3 oversize tray to replace tray 1. If you have purchaed the 250-sheets universal tray, you can load paper of a different size in the tray. If necessary, you can also replace the tray. This section explains how to remove and install the paper trays.

"Appendix A Optional Products and Consumables" for information on the types of optional trays available.

2.3.1 Removing the Paper Tray

The procedure is as follows:

Pull out the tray until it stops.

2.3 Replacing the Paper Tray with an Optional Tray

2.3.2 Installing the Paper Tray

Hold the paper tray with both hands, gently lift the front of the tray and pull it out completely.

After removing the tray, place it on a flat and level surface.

Loading Paper

The procedure is as follows:

Hold the paper tray with both hands, and insert it into the grooves for the paper tray inside the printer.

Push the paper tray firmly into the printer.

Do not push in the tray with excessive force.

2.4 Printing On Special Media

When you are printing on postcards or envelopes, make sure that you have placed them correctly on the tray. Otherwise, they will be printed on the wrong side or in the wrong direction. Also, if you are printing on special paper, you have to specify the type of paper and image quality in the printer driver when you send a print command from the application software.

If you are printing on special paper frequently, you are recommended to register the settings in the printer driver's User Settings tab. Once you have register the settings, you do not have to go through the trouble of specifying the settings each time you print. Refer to the Online Help on User Settings tab.

2.4.1 Printing on Transparencies

Transparencies must be fed from the manual tray. You can use the Fuji Xerox transparencies (XEROX Film (no border)) for printing in colour using DocuPrint C621.

Do not use transparencies for full colour jobs (that is, Fuji Xerox transparency with a white border).

If you use unsuitable transparency, machine fault may occur.

FUJI XEROX full colour transparencies cannot be used on DocuPrint C621.

If transparencies are allowed to accumulate in the output tray, static electricity may result and cause a paper jam. Make sure you remove every sheet of transparency once it is output.

The procedure for loading transparencies is as follows:

Lift the A3 oversize guide and make sure that the paper guide matches with the paper size scale.

Fan the transparencies in small quantity.

2.4 Printing on Special Media

Loading Paper

Insert the transparency gently into the feeding slot of the manual tray.

Do not use full colour transparencies for full colour jobs as this may cause paper jam and fuser fault.

Once the transparency is set properly, send a print command from your application software. Specify the items shown in the next section "Printer Driver Settings (when printing on transparencies)" in the printer driver.

2.4 Printing on Special Media

Printer Driver Settings (when printing on transparencies)

• Windows 95, Windows 98, Windows NT

Tab

Paper/Output

Graphics

• Macintosh

Dialog Box

Paper Settings

Item

Paper Size

Output Tray

Paper Tray

Manual Tray Paper Orientation

Paper Type

Document Type

Item

Paper Size

Value

"A4" or "Same as Document Size" (when the document size is A4)

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

"Manual Tray"

"Portrait" or "Landscape"

Transparency

Transparencies

Value

"A4" or "No change" (when the paper size is A4)

General Settings

Printer Settings

Paper Type

Document Type

Paper Tray

Paper Orientation

Output Tray

When you are printing on transparencies, you can choose to insert dividers between the transparencies. Refer to the Online Help on how to insert dividers and the different functions of each printer driver item. To use Online Help, refer to "1.4 Using Online Help".

Transparency

Transparencies

Manual Tray

"Portrait" or "Landscape"

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

2.4.2 Printing on Postcards

Postcards must be fed from the manual tray.

• When printing on side 2 (back) of a pre-printed postcard (side 1 (front) is pre-printed), even the slightest curl may cause paper to jam. Flatten the postcard and load again.

• You are not recommended to print on multi-coloured postcards.

2.4 Printing on Special Media

Loading Paper

The example below shows you how to print an address on a postcard. Example:

Lift the A3 oversize guide and make sure that the paper guide matches with the postcard size scale.

Load the postcard with the side to be printed face-up and the pre-printed postal code boxes at the far end as shown in the diagram.

Once the postcards are set properly, send a print command from your application software. Specify the items shown in the next section "Printer Driver Settings (when printing on postcards)" in the printer driver.

2.4 Printing on Special Media

Printer Driver Settings (when printing on postcards)

• Windows 95, Windows 98, Windows NT

Tab

Paper/Output

• Macintosh

Dialog Box

Paper Settings

Printer Settings

Item

Paper Size

Output Tray

Paper Tray Selection

Manual Tray Paper Orientation

Paper Type

Item

Output Size

Paper Type

Paper Tray

Value

"Postcard" or "Same as Document Size" (when the document size is Postcard)

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

"Manual Tray"

"Landscape"

Postcard

Value

"Postcard" or "Same as Document Size" (when the document size is Postcard)

"Postcard"

"Manual Tray"

Paper Orientation

Output Tray

Refer to Online Help regarding the different functions of each printer driver item.

To use Online Help, refer to "1.4 Using Online Help".

"Landscape"

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

2.4.3 Printing on Envelopes

Envelopes must be fed from the manual tray. You can use envelopes in the following sizes. Open the flap, and insert as shown in the diagram.

2.4 Printing on Special Media

• Type 2 (162

• Type 3 (148

• Type 4 (235

• Type 3 Long (235 ✕ 120 mm)

114 mm)

98 mm)

105 mm)

• Do not use envelopes that have tape seals. If you are using an envelope with a glue seal, make sure it is dry before use.

• Use only landscape (horizontal) type envelopes (90 mm or wider, and 143 mm or longer with the flap open, as shown in the diagram). Portrait (vertical) type envelopes cannot be used.

• Depending on the type of envelope, envelopes may sometimes crease or not print properly.

Loading Paper

2.4 Printing on Special Media

For example, when printing on an envelope in the following manner: Example:

Lift the A3 oversize guide and make sure that the paper guide matches the postcard size scale.

Open the flap. Insert the envelope with the flap open towards you.

Once the envelope is set properly, send a print command from your application software. Specify the items shown in the next section "Printer Driver Settings (when printing on envelopes)" in the printer driver.

Printer Driver Settings (when printing on envelopes)

• Windows 95, Windows 98, Windows NT

2.4 Printing on Special Media

Tab

Paper/Output

• Macintosh

Dialog Box

Item

Paper Size

Doc Orientation

Turn Image by 180º (Envelope)

Output Tray

Paper Tray

Manual Tray Paper Orientation

Paper Type

Item

Value

Custom envelope size or "Same as Document Size" (when the document size is one of the custom sizes)

"Landscape"

"On"

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

"Manual Tray"

"Portrait"

"Envelope"

Value

Loading Paper

Paper Settings

Printer Settings

Refer to Online Help regarding the different functions of each printer driver item. To use Online Help, refer to "1.4 Using Online Help".

Paper Size

Doc Orientation

Turn Image by 180º (Envelope)

Paper Type

Paper Tray

Paper Orientation

Output Tray

Custom envelope size or "Same as Document Size" (when the document size is one of the custom sizes)

"Landscape"

"On"

"Envelope"

"Manual Tray"

"Portrait"

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

2.4 Printing on Special Media

2.4.4 Printing on Glossy paper

Glossy paper must be fed one at a time from the manual tray. You can use the following media with DocuPrint C621:

• Mylar film (157 g/m

• NK double-sided art paper

If media other than those mentioned above are used, paper jams may result.

The procedure on how to print on glossy paper is as follows.

)

Lift the A3 oversize guide and make sure that the paper guide matches with the paper size scale.

Insert the paper gently into the feeding slot of the manual tray, with the side to be printed face-up.

Load glossy paper one sheet at a time. If you load more than one sheet, moisture between the paper may cause them to be fed into the printer together, causing paper jams.

Once the glossy paper is set properly, send a print command from your application software. Specify the items shown in the next section "Printer Driver Settings (when printing on glossy paper)" in the printer driver.

Printer Driver Settings (when printing on glossy paper)

• Windows 95, Windows 98, Windows NT

2.4 Printing on Special Media

Tab

Paper/Output

Graphics

• Macintosh

Dialog Box

Paper Settings

Item

Paper Size

Output Tray

Paper Tray

Manual Tray Paper Orientation

Paper Type

Document Type

Item

Paper Size

Value

"A4", "A3", "12 x 18" " or "Same as Document Size" (Specify the paper size used)

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

"Manual Tray"

"Portrait" or "Landscape"

"Coated Paper"

Value

"A4", "A3", "12 x 18" " or No Change (Specify the paper size used)

Loading Paper

General Settings

Printer Settings

Refer to Online Help regarding the different functions of each printer driver item. To use Online Help, refer to "1.4 Using Online Help".

Paper Type

Document Type

Paper Tray

Paper Orientation

Output Tray

"Coated Paper"

"Manual Tray"

"Portrait" or "Landscape"

"Side Tray (Face Up/Forward)" or "Side Tray (Face Up/Reverse)"

2.5 Printing on Side Two of

Printed Sheets

After the following media are printed once on one side, you can run them through the printer again to print on the reverse side. This is possible only if the first side was printed by DocuPrint C621.

• Plain paper

• Heavy weight paper

• Postcards

• Coated paper

• Special glossy paper

If the side 1 was printed by another printer, it may cause DocuPrint C621 to breakdown. Do not use paper not pre-printed by DocuPrint C621.

To print on side 2 of a printed paper, feed the paper from the manual tray. Place the paper according to the document orientation and binding direction.

2.5 Printing On Side Two of Printed Sheets

To print on the reverse side of the paper, simply send a print command from the printer driver and make sure you have specified the following items.

Printer Driver Settings (when printing on side 2 of a printed paper)

• Windows 95, Windows 98, Windows NT

Tab

Item

Value

Loading Paper

Paper/Output

• Macintosh

Dialog Box

Paper Settings

Printer Settings

For special paper, you must also specify other items that are related to the paper used. Refer to the previous sections and Online Help when you are performing all these settings. To use Online Help, refer to "1.4 Using Online Help".

Paper Tray

Paper Type

Item

Paper Type

Paper Tray

"Manual Tray"

"xxx (Side 2)" (xxx refers to the type of paper)

Value

"xxx (Side 2)" (xxx refers to the type of paper)

"Manual Tray"

Control Panel

3.1 Control Panel Components and Functions .......................................... 60

3.2 Basic Operations of the Menu Screen ................................................ 63

3.3 List of Items on the Menu Screen ....................................................... 66

3.1 Control Panel Components

and Functions

The control panel consists of LED, a display panel, and buttons. This section gives an introduction of the components on the printer control panel and how they function.

LED ButtonsDisplayPanel

3.1.1 LED

The LED signals (on/blinking/off) illustrate the status of the printer.

Name Descriptions

Online LED

Data LED

Error LED

This LED is green in colour. It indicates the data processing status.

On Ready to receive print jobs Off Unable to print

On This LED is green in colour. It indicates the printing status.

This indicates that the printer is not receiving data during a print operation. This LED will also be lit when the printer is ejecting or cancelling data.

Blinking This indicates that the printer is receiving data during a print operation. Off This indicates that the printer is not running any print operation.

On This LED is red in colour. It indicates that an error has occurred.

This indicates an error that can be rectified by the user, for example, a paper jam, has occurred.

Blinking This indicates an error that cannot be rectified by the user has occurred. Off This indicates that the printer is operating normally.

3.1.2 Display

There are two major screens. One is the Print screen that displays the printer status and the other is the Menu screen for printer-related settings.

Print Screen

The Print screen appears on the display panel when the printer is printing or is waiting for data.

3.1 Control Panel Components and Functions

The contents displayed will differ depending on the optional products installed on the printer and the settings at that moment.

Printer status

Input Port

Name Descriptions

Printer status

Mode

Input Port

Tray

This shows the printer status. Example: "Please wait", "Printing", "Ready to Print"

This shows the print mode. Example: "XPL2"

This shows the port used to receive data. Example: "Parallel", "lpd", "NetWare", "AppleTalk", "SMB"

This shows the paper tray. Example: "Tray 1", "Tray 2", "Tray 3", "Manual Tray"

Mode

Tray

Menu Screen

Control Panel

This screen shows settings related to the printer. To get to this screen, press the Online button when the display panel is showing the Print screen. Then, when the printer goes offline, press the Menu button. The first Menu screen that you will see is the following screen.

"3.2 Basic Operations of the Menu Screen" on how to use the Menu screen.

3.1 Control Panel Components and Functions

3.1.3 Buttons

The following eight buttons can be found on the control panel. Each of these buttons has the following functions on the Print screen and on the Menu screen.

Menu Print Screen Menu Screen

buttons

Menu button

Online button

Set/Eject button

Cancel button

Press this button when the printer is offline to enter the Menu screen.

Press this button to switch between online and offline.

Press this button to eject the data still remaining in the printer. Refer to "1.6 Forced Output of Data Still in the Printer" on how to perform the operation.

Press this button when the printer is offline, this will cancel a job in process. Refer to "1.5 Cancelling a Print Job" on how to perform this operation.

Display the menu and the options in sequence.

Move the cursor (_) left and right to select the value that you want.

Press this button to end the Menu screen and to switch to online mode.

Use this button to select the displayed menu or options. When a menu is displayed, use this button to move to the next level until the option that you want appears. Press the button again to confirm the setting.

Use this button to move the displayed menu one level up.

3.2 Basic Operations of the Menu

Screen

Settings related to the printer such as power saver mode, job timeout settings, network settings can be done on the Menu screen.

3.2.1 Menu Screen

The menus and settings that can be performed with the control panel are listed below.

For details on each menu, refer to "3.3 List of Items on the Menu Screen".

Menu Description

1. System

2. Maintenance

Enables you to specify settings related to the basic operations of the printer such as the power saver mode and job log.

Enables you to adjust the copy voltage according to the type of paper used, and to initialise the NV memory of the printer.

Control Panel

3. Parallel

4. Report/List

5. Network

Main menu

Sub menu

Enables you to specify settings related to the parallel interface.

Enables you to print a copy of the Printer Settings List, XPL2 Font List, Panel Settings List and Job Log report.

Enables you to specify the network settings.

The menu consists of several levels. By selecting the targeted menus and options, you have configured the printer settings.

Some menus may be found three levels (no options) down the menu tree.

Items

Values

3.2 Basic Operations of the Menu Screen

3.2.2 Basic Menu Operations

The following illustrates how to use the control panel. The example used below will show you how to configure the job timeout settings.

(Print screen (printer is ready for printing))

Press Online.

(The printer is offline)

Press Menu.

Once the display has moved to the Menu

(Menu screen)

Press Set/Eject. The sub-menu a level down from the current menu will be displayed.

Press until the sub-menu you want appears.

Press Set/Eject. This will bring you to the next level down.

screen, the printer will automatically enter into a state where it is unable to print.

An "*" will appear next to the current setting.

Press buttons several times to reach the desired value.

Press Set/Eject. This will confirm the setting.

A "*" will appear next to the specified setting to confirm that the setting is

Press Online. This will end the Menu screen and return to the Print screen.

currently selected.

To Return to a Level Up

Press Cancel.

The Cancel button is used to return the menu only one level up. If you press this button after the Set/Eject button is pressed to confirm a setting ("*" appears next to the option), the setting cannot be reversed.

3.2 Basic Operations of the Menu Screen

Control Panel

To Return to the Initial Values (Factory Settings)

Press together. The next screen appears.

After the changes, the factory setting values will be displayed.

Press Set/Eject to confirm the values.

3.3 List of Items on the Menu

This section describes the settings and values available on the individual main menus.

3.3.1 System

Screen

Some items on the Menu screen can also be specified on the computer when you are sending a print command from an application. When the settings you specified on the computer differs from that set in the Menu screen, the settings performed through the computer will take precedence.

The initial values refer to the values of the factory settings.

This section describes how to configure settings related to the printer itself, such as the power saver mode and job log settings.

Power Saver

The power saver mode conserves energy when the printer is not in used. The power saver mode settings consist of Power Save Mode 1 and Power Save Mode 2. When the power saver mode is engaged, the "Ready/Standby" message is displayed on the display panel. Also, the printer will take a longer time than usual to start printing after it has received data. You can set the duration that the printer will wait before it enters into the power saver mode.

• Power Save Mode 1 (Default: 15 minutes) Specify a value from 1 to 120 minutes. When the printer is left idling for a predetermined period of time after a print job ended, it will enter into Power Save Mode 1. If the power saver mode is set to "Off", Power Save Mode 1 will not be engaged.

• Power Save Mode 2 (Default: 30 minutes) Specify a value from 1 to 120 minutes. When the printer is left idling for a predetermined period of time after a print job ended, it will enter into Power Save Mode 2. If the power saver mode is set to "Off", Power Save Mode 2 will not be engaged.

The power saver mode is disengaged when the following situation occurs:

•

When the printer is receiving print data.

•

When the printer is printing reports or lists through 4 Report/List menu.

Error Alarm

Specify whether error alarm will be sounded when an error occurred.

• Off Do not sound the error alarm even if an error has occurred.

• On (Default) Sound error alarm when an error has occurred.

3.3 List of Items on the Menu Screen

The volume cannot be adjusted.

Job Timeout

When a job timeout occurred, the printer will print only the data received up to that point of time.

• You can specify any value from 5 to 300 seconds, in increments of 1 second, for job timeout settings.

• Off Job timeout will not be engaged.

Panel Language

You can indicate the display language here. The options are as follows:

• English (Default)

• Japanese

Job Log Setting

You can set whether you want the printer to store the past print log and automatically print the job log or not.

Control Panel

You can also print the Job Log report using 4 Reports/Lists on the Menu screen.

• Auto Log Print (Default: No) If Yes is selected, the printer will automatically generate a Job Log report when the number of print jobs processed has reached 50. If No is selected, no Job Log report will be generated automatically even when the number of print jobs processed has reached 50.

3.3 List of Items on the Menu Screen

• Store Job Log (Default: No) The printer will start storing information regarding each print job starting from the time when Yes is selected. However, when the record of print jobs reached 50, the earliest print job information will be deleted. When No is selected, information regarding the print jobs will not be stored.

If there is a set of past printing job log stored in the printer, when you change the setting to No, this set of printing history will remain and you can print them using the Print Job Log command. However, if you change the setting from No to Yes, this set of records will be cleared.

3.3.2 Maintenance Mode

This menu enables you to initialise the NV memory in the printer and adjust the copy voltage according to the type of paper used.

Init NVM (NV Memory Initialisation)

NV memory refers to non-volatile memory that stores printer settings even when the power is cut off.

• Yes Initialises the NV memory. When the NV memory is initialised, all menu settings on the control panel will be reset to their initial values.

In order for the selected settings to take effect, you must restart the printer. After the setting, you have to switch off the printer and then switch it on again.

• No Return to the menu without initialising the NV memory.

Adjust Voltage

Adjust the copy voltage for each of the following settings. The ten levels are: -2, -1, 0, 1, 2, 3, 4, 5, 6 and 7.

• Plain paper (Default: 0)

• Transparency (Default: 0)

• Heavy weight (Default: 0)

• Label (Default: 0)

• Coated paper (Default: 0)

• Envelope (Default: 0)

• Postcard (Default: 0)

3.3.3 Parallel

Specify the settings for parallel interface.

Busy-Ack

Specify the output timing for both the BUSY and the ACK signals of the parallel interface. The BUSY signal indicates to the computer that the printer cannot receive data. The ACK signal indicates to the computer that the printer is ready to receive data or it has received data correctly.

• Ack-Busy (Default) After ACK signal is received, the BUSY signal changes.

3.3 List of Items on the Menu Screen

You cannot change the settings on this menu if you entered the Menu screen when the printer is printing.

Control Panel

ECP

• Ack-Busy-Ack BUSY signal changes first and then ACK signal is output.

• Busy-Ack BUSY signal changes when ACK signal is being output.

Ack-Busy Busy-Ack Ack-Busy-Ack

BUSY

In order for the selected settings to take effect, you must restart the printer. After the setting, you have to switch off the printer and then switch it on again.

This is the communications mode for the parallel interface. The following settings are available:

• Enabled (Default) Receive print data using ECP.

BUSY

ACK

BUSY

ACKACK

• Disabled Do not receive print data with ECP.

3.3 List of Items on the Menu Screen

3.3.4 Report/List

This menu allows you to print various kinds of reports and lists.

You cannot change the settings on this menu if you entered the Menu screen when the printer is printing.

The lists and reports will be printed on A4-size paper in portrait orientation. When there are no A4-size paper in portrait orientation loaded in any of the paper trays, a message that says "Load A4 Portrait Paper" will appear on the display panel. Once the A4-size paper is loaded and in portrait orientation, printing starts.

Printer Settings List

Shows information regarding printer hardware components and the other settings.

"1.8 Printing the Printer Settings List" for examples.

Panel Settings List

Shows the contents of the settings for the individual control panel menu.

XPL2 Font List

Shows the information of the fonts that can be printed in XPL2 data.

Job Log Print

Shows information related to the print jobs processed (a maximum of 50 print jobs). You can check if a particular print job has been printed successfully or not.

"1.9 Printing the Job Log Report" for examples.

3.3.5 Network

This menu allows you to specify network-related settings.

3.3 List of Items on the Menu Screen

• You cannot change the settings on this menu if you entered the Menu

screen when the printer is printing.

• In order for the selected settings to take effect, you must restart the printer. After the setting, you have to switch off the printer and then switch it on again.

Ethernet Settings

Specify the Ethernet communications speed and mode.

• Auto (Default) Switch automatically to 10Base/Half, 10Base/Full, 100Base/Half or 100Base/Full.

• 100Base/Full

• 100Base/Half

• 10Base/Full

• 10Base/Half

TCP/IP

Specify the essential settings for using the TCP/IP protocol. The following items are available in this menu.

• IP Address Setup Specify the methods to obtain IP address. The possible values are as follows: "DHCP" (Default) Obtains the IP address from the DHCP server on the network.

"Panel" Specify the IP address on the control panel.

Control Panel

3.3 List of Items on the Menu Screen

• IPAddress Specify the IP address of the printer.

"aaa.bbb.ccc.ddd" Specify a value from 0 to 255 for "aaa", "bbb", "ccc" and "ddd". The following settings are incorrect:

224~255.xxx.xxx.xxx

127.xxx.xxx.xxx

• If "DHCP" is specified in IP Address Setup menu, the settings here will be invalid. To enable settings on the control panel to be valid, specify "Network" in "IP Address Setup".

• The IP address is controlled by the whole network system. If a wrong IP address is set, the whole network might be affected. Confirm the IP address assigned to you with the network administrator.

• Subnet Mask Specify the subnet mask settings.

"aaa.bbb.ccc.ddd" Specify the value 0, 128, 192, 224, 240, 252, 254 or 255 for "aaa", "bbb", "ccc" and "ddd".

• Gateway Address Specify the gateway address.

"aaa.bbb.ccc.ddd" Specify a value from 0 to 255 for "aaa", "bbb", "ccc" and "ddd". The following settings are incorrect:

224~255.xxx.xxx.xxx

127.xxx.xxx.xxx

IIP Frame Type

Specify the frame type when the printer is used in IPX/SPX (NetWare) environment.

• Auto (Default) Specify the frame type automatically.

• Ethernet-II Use the frame type for Ethernet-II specification.

• SNAP

• 802.2

• 802.3

Protocol

For the following items, set as Enabled or Disabled to use or not use the protocol.

• lpd (Default: Enabled)

3.3 List of Items on the Menu Screen

Use the frame type for IEEE802.3/802.2/SNAP specification.

Use the frame type for IEEE802.3/802.2 specification.

Use the frame type for IEEE802.3 specification.

To use lpd (lpr) in TCP/IP environment to print, select Enabled. Otherwise, set as Disabled.

Control Panel

• NetWare (Default: Enabled) To print in NetWare environment, select Enabled. Otherwise, set as Disabled.

• EtherTalk (Default: Enabled) To print in AppleTalk (EtherTalk) environment, select Enabled. Otherwise, set as Disabled.

• SMB TCP/IP (Default: Enabled) To print in SMB (Windows Network) environment that uses TCP/IP as the transport protocol, select Enabled. Otherwise, set as Disabled. To print in SMB (Windows Network) environment that uses NetBEUI as the transport protocol, select Enabled. Otherwise, set as Disabled.

• SNMP UDP/IP (Default: Enabled) If you are using SNMP agent features in TCP/IP environment, select Enabled. Otherwise, set as Disabled.

• SNMP IPX (Default: Enabled) If you are using SNMP agent features in NetWare environment, select Enabled. Otherwise, set as Disabled.

• Internet Services (Default: Enabled) If you are using CentreWare Internet Services, select Enabled. Otherwise, set as Disabled.

3.3 List of Items on the Menu Screen

Init NVM (NV Memory Initialisation)

Initialises the NV memory on the network card. The NV memory refers to non-volatile memory that retains the content of the settings even when the power is down.

• Yes Initialise the NV memory. Once the NV memory is initialised, the settings in 5 Network menu will be set to their initial values.

In order for the selected settings to take effect, you must restart the printer. After the setting, you have to switch off the printer and then switch it on again.

• No Return to the menu without initialising the NV memory.

Troubleshooting

4.1 Types of Problems ............................................................................. 76

4.2 Power Problems ................................................................................ 78

4.3 Printing Problems .............................................................................. 79

4.4 Print Quality Problems ....................................................................... 86

4.5 Paper Transport Problems ................................................................. 93

4.6 Others ................................................................................................ 95

4.7 When an Error Message Appears ...................................................... 98

4.8 When the Error LED is Lit or Blinking ............................................ 109

4.1 Types of Problems

If a problem occurs with the printer, and you are not sure of the cause, check the following categories. Find out the appropriate problem category and resolve the problem by referring to the solution described there. You may also solve some of the problems by yourself.

Problem List

Power Problems

• No power ..................................................... 78

• Frequent power failures ................................ 78

Printing Problems

LED is Lit, Blinking or Off

• Error LED is lit ............................................. 79

• Error LED is blinking .................................... 79

• Online LED is off ......................................... 79

• Data LED is not blinking after print

command is sent ........................................... 79

• No output although the Data LED is lit or

blinking ......................................................... 81

Unable to Print from Windows

Unable to Print from Macintosh

• The printer selected in the Chooser

window is not displayed ................................ 85

• When an error message is displayed

on the computer ............................................85

Print Quality Problem

Blank or black copies are output

• A blank page is printed ................................. 86

• A completely black page is printed ................ 86

Faded, Dirty, Uneven, Shadowed or Wrinkled Output

• The printed image is faded ............................ 87

• Black dots or stains are printed ..................... 87

• Black lines are printed .................................. 88

• Unable to print .............................................. 82

• Unable to print when TCP/IP protocol is

used ............................................................. 83

• Unable to print when TCP/IP Direct Print

Utility is used ................................................ 83

• Unable to print in SMB environment ............. 83

• Unable to print in NetWare environment ....... 84

• When an error message is displayed

on the computer ............................................84

• Recurring stains are found ............................ 88

• Hair-line marks appeared in or around

black half-tone printing .................................. 88

• Shadows appeared around areas of solid

black printing ................................................ 88

• White dots appeared in areas of solid

black printing ................................................ 89

• Some parts are not printed ............................ 89

• Vertical blanks are printed ............................ 89

• Wrinkled paper ............................................. 89

• Printing is smudged ....................................... 90

• Printing is slanted .......................................... 90

4.1 Types of Problems

Output is Not Clear

• Transparency failed to print clearly ............... 91

• Postcard failed to print clearly ....................... 91

• Envelope failed to print clearly ...................... 92

• Failed to print clearly .................................... 92

Paper Transport Problems

• Paper is not fed/Paper jam/Several sheets are fed at the same time/Paper slants when

fed ............................................................... 93

Others

Network-Related Problems

• IP address changes each time the

printer is switched on .................................... 95

• Unable to connect to CentreWare Internet

Services ....................................................... 95

• Unable to run CentreWare Internet Services . 96

Xerox DocuPrint C621 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual