Xerox DocuColor 1632-1281 User Manual

Table of Contents

Paper Jam Clearance 2

Paper Jams at the Top Left Cover 3

Paper Jams at the Left Center Cover 4
Paper Jams at the Bottom Left Cover 4

Paper Jams in Trays 1 to 4 5

Paper Jams in Tray 5 (Bypass) 5
Paper Jams in the Duplex Unit 6

Paper Jams in the Finisher 6

Paper Jams on the Finisher Top Cover 6

Paper Jams on the Finisher Interface 7
Paper Jams on the Center Tray Exit 7

T

ABLE OF CONTENTS

TABLE OF CONTENTS

Document Jams 8

Document Jams on the Left Cover (Top) 8

Jams on Original Input Area and Document Glass 9

Stapler Faults 10

Resolving Hardware Problems 11

Toner Cartridge 11

Resolving Programming Problems 12

Resolving Processor Problems 13

i

T

ABLE OF CONTENTS

Resolving Output Quality Problems Using Basic Copying,
Added Features, and Image Quality Tabs 16

Calling for Service 20

Fault Codes 21

ii

5. User Guide (Troubleshooting)

The DocuColor Series 2240/1632 is designed to help you find and
solve problems as they happen. The printer/copier can detect
problems and display the corrective action on the screen.

USER GUIDE

This section describes the printer/copier faults and how to perform
the appropriate recovery procedure.

Sometimes you may not succeed in your efforts to clear a fault.
When this happens you should call the Xerox Customer Support
Center. Before calling for assistance, perform the steps provided
on the following pages.

(TROUBLESHOOTING)

5–1

U

SER GUIDE

(T

ROUBLESHOOTING

Paper Jam Clearance

)

When paper jams in the machine, the machine stops and a tone
sounds. A message display in the message area of the Touch
Screen with the corrective actions to take. Occasionally,
simultaneous multiple paper jams occur or multiple sheets of
paper jam during an extended copy job. A paper message
displays until all paper jams in the printer/copier have been
cleared. The Touch Screen displays the appropriate message
screen for the area of the printer/copier, which needs to be
checked until all jams are cleared.

WARNING: When clearing the paper path in the Fuser area
(located in the Paper Path Module), remember that the
surfaces are hot. To avoid injury, proceed with caution when
clearing the path.

Paper may jam in several areas inside the printer/copier.

• Behind the Top Cover

• Behind the Left Center Cover

• Behind the Bottom Left Cover

• In Trays 1 to 4

• At Tray 5 (Bypass)

• In the Duplex Paper Path

• In the DADF

• In the Finisher (Optional Accessory)

NOTE: Gradually remove the jammed paper so you do not rip it. If

the jammed paper rips, be sure to remove all of the pieces.

The action required to clear a paper jam varies with the location of
the jam. Clearance procedures for each of these areas are
provided in the actions that follow.

When the jam is cleared successfully and all doors are closed,
printing is automatically resumed from the state before the paper
jam occurred.

If the jam occurred during copying, press Start. Copying is
resumed from the state before the jam occurred.

5–2

Paper Jams at the Top Left Cover

This section describes how to clear paper jams that occur at the
top left cover of the machine.

U

SER GUIDE

(T

ROUBLESHOOTING

)

Gently open the top left cover while lifting up the release lever.

1

If the edge of the jammed paper can be reached at the output tray,

2

pull the jammed paper in the direction of the feed-out tray.

WARNING: The fuser area is very hot. Be careful when
clearing a jam in this area.

Remove the jammed paper.

3

NOTE: If paper is torn, check for any torn pieces of paper inside

the machine.

If you cannot remove paper jammed inside the fuser unit, lift up

4

the lever and remove the jammed paper.

NOTE: After you have removed the jammed paper, return the

lever to its original position.

Press the center section of the top left cover to gently close the

5

cover, and lift up Tray 5 (Bypass).

USER GUIDE

(TROUBLESHOOTING)

5–3

U

SER GUIDE

(T

ROUBLESHOOTING

Paper Jams at the Left Center Cover

1
2

3

Paper Jams at the Bottom Left Cover

)

This section describes how to clear paper jams that occur at the
left center cover of the machine.

Gently open the left center cover while pulling the release lever.

Remove the jammed paper.

NOTE: If paper is torn, check for any torn pieces of paper inside

the machine.

Gently close the left center cover.

This section describes how to clear paper jams that occur at the
bottom left cover of the machine.

Gently open the bottom left cover while pulling the release lever.

1

Remove the jammed paper.

2

NOTE: If paper is torn, check for any torn pieces of paper inside

the machine.

Gently close the bottom left cover.

3

5–4

Paper Jams in Trays 1 to 4

This section describes how to clear paper jams that occur in Trays
1 to 4.

U

SER GUIDE

(T

ROUBLESHOOTING

)

Open the tray where the paper jam occurred.

1

Remove the jammed paper.

2

Push the tray in gently until it comes to a stop.

3

Paper Jams in Tray 5 (Bypass)

This section describes how to clear paper jams that occur in Tray
5 (Bypass).

Inspect the paper feed entrance of Tray 5 (Bypass), and remove

1

any jammed paper.

NOTE: When two or more sheets of paper are loaded, remove all

of the sheets from the tray.

USER GUIDE

(TROUBLESHOOTING)

NOTE: If paper is torn, check for any torn pieces of paper inside

the machine.

Fan the paper you removed making sure that all four corners are

2

neatly aligned.

Insert the paper into the Tray with the printed side facing down

3

until its lead edge lightly touches the paper feed entrance.

5–5