Xerox ColorQube 8700, ColorQube 8900, ColorQube 9301, WorkCentre 3655, WorkCentre 6655 Installation Guide

Version 3.0
October 2014

Smart Card Installation and
Configuration Guide

(CAC/PIV/.Net/Access Client & Rijkspas)

Xerox® WorkCentre® 3655 Multifunction Printer

Xerox® WorkCentre® 5845/5855/5865/5875/5890 Multifunction Printer

Xerox® WorkCentre® 5945/5955 Multifunction Printer

Xerox® WorkCentre® 6655 Multifunction Printer

Xerox® WorkCentre® 7220/7225 Multifunction Printer

Xerox® WorkCentre® 7830/7835/7845/7855 Multifunction Printer

Xerox® ColorQube® 8700/8900 Multifunction Printer

Xerox® ColorQube® 9301/9302/9303 Multifunction Printer

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©2014 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, ColorQube® and WorkCentre® are
trademarks of Xerox Corporation in the United States and/or other countries. BR10996

Other company trademarks are also acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be
corrected in subsequent editions.

Document version 3.0: October 2014

Table of Contents

1Introduction

Smart Card Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Hold All Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

E-mail Signing and Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Supported Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Supported Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Minimum Software Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Documentation and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2Preparation

Configuration Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

3Installation

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connect the USB Smart Card Reader to the MFD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Software Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Enter the Smart Card Enablement Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring the Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configure Smart Card Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Enable NTP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configure Alternate Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configure a Security Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configure SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configure Certificate Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Configure Smart Card Inactivity Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configure Acquiring Logged-In User’s E-mail Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configure Hold All Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configure Secure Print Driver Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configure the Print Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Confirm the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 Troubleshooting

Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Locating the Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

During Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

After Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installation and Configuration Guide 3

Smart Card

Installation and Configuration Guide4

Introduction

The Smart Card solution brings an advanced level of security to sensitive information. Organizations can restrict
access to the walk-up features of a Xerox® device. This ensures only authorized users are able to copy, scan, e-mail
and fax information.

Once validated, a user is logged into the Xerox® device for all walk-up features. The system allows for functions to
be tracked for an added layer of security.

This guide explains how to install and configure the Smart Card solution. It identifies the resources and equipment
required to complete a successful installation.

Should you require any further information, please contact your local Xerox Representative.

1

Installation and Configuration Guide 5

Introduction Smart Card

Smart Card Feature Overview

Authentication

Xerox offers a feature called Smart Card authentication. This enables users who possess smart cards to use them for
network authentication at the multifunction device (MFD). Smart cards contain the user’s Identity Certificate along
with their public and private key. This enables the MFD to perform a Kerberos authentication to the Windows Active
Domain Controller which originally issued the Identity Certificate.

The Smart Card feature was developed to support CAC smart cards and has been extended to support PIV, .NET,
Access Client, Rijkspas, and other smart cards. This document describes the configuration settings for these smart
cards.

The MFD will automatically determine which type of smart card type is inserted in the card reader and use the
appropriate software libraries to communicate with the specific card. Authentication settings are configured on the
MFD according to the network infrastructure.

Hold All Jobs

Xerox offers a feature called Hold All Jobs. This feature ensures all jobs are held securely at the MFD and are only
available for release after a user has authenticated at the MFD. The MFD holds the jobs for a specified period of
time and releases them only when the user releases them at the MFD. It is not necessary to enter a secure print PIN
to use this feature.

To use Hold All Jobs, the print driver needs to be configured to either pull the user’s name (alias) from the smart card
certificate or from the Windows Operating System. See the instructions in this document to configure the print
driver.

This feature provides the following benefits:

• Banner Pages are not required to separate jobs, which reduces waste.

• Users can manage their held jobs more efficiently. Users can select only the jobs they want to print and delete
older versions of documents that they no longer wish to print.

• Confidential documents are held in the queue for the owner to release them, rather than waiting in the output
tray to be picked up.

E-mail Signing and Encryption

With Smart Card authentication the MFD has full access to the user’s public and private keys and can use these keys
for e-mail signing and encryption.

An e-mail payload can be signed via the smart card with the user’s private key. This enables other users to validate
the signature with the user’s public key, which can be obtained from the user or from LDAP. This assures the recipient
that the content is original and has not been tampered with in transit.

An e-mail payload can also be encrypted with the user’s public key via the smart card or LDAP, and then sent to the
user. This offers the benefit that while in transit from the MFD through the e-mail infrastructure, no one can
decipher the contents of the mail note. Once in the user’s inbox, the e-mail can be decrypted with the user’s private
key, making the payload readable again.

Installation and Configuration Guide6

Smart Card Introduction

Supported Card Readers

The customer is responsible for providing a card reader for each Xerox® device. The following card readers are
compatible with the solution:

• Gemplus GemPC USB SL

• Gemplus GEMPC Twin

• SCM Micro SCR3310

• SCM Micro SCR3311

• OmniKey Cardman 3021 USB

• OmniKey Cardman 3121 USB

• ActivCard USB Reader V2 with SCR-331 firmware1

• Cherry ST1044U

Other CCID compliant readers may function with the solution, but have not been validated.

Supported Card Types

The customer is also responsible for purchasing and configuring the access cards. The following card types are
supported:

•CAC

• PIV & PIV II

• Gemalto.NET

Other card types may function with the solution, but have not been validated.

Installation and Configuration Guide 7

Introduction Smart Card

Minimum Software Levels

Product

WorkCentre 3655 072.060.034.16800 Ye s Ye s Ye s No No

WorkCentre 58xx 071.xxx.xxx.xxx.xxxxx Ye s Ye s Ye s No No

WorkCentre 59xx 071.xxx.xxx.xxx.xxxxx Ye s Ye s Ye s No No

WorkCentre 6655 072.060.034.16800 Ye s Ye s Ye s No No

WorkCentre 72xx 072.110.044.20500 Ye s Ye s Ye s No No

WorkCentre 78xx 071.xxx.xxx.xxx.xxxxx Ye s Ye s Ye s No No

ColorQube 87xx/89xx 071.160.222.26601 Ye s Ye s Yes No No

ColorQube 93xx

Minimum System Software
Ver sion

071.xxx.xxx.xxx.xxxxx Ye s Ye s Ye s No No

CAC PIV .NET

Access
Client

Rijkspas

To identify the software level on your machine, press the Machine Status button on the Control Panel. The System
Software Version number is displayed.

Documentation and Support

For information specifically about your Xerox® product, the following resources are available:

• System Administrator Guide provides detailed instructions and information about connecting your device to
the network and installing optional features. This guide is intended for System/Machine Administrators.

• User Guide provides detailed information about all the features and functions on the device. This guide is
intended for general users.

Most answers to your questions will be provided by the support documentation supplied for your product.
Alternatively you can contact the Xerox Support Center or access the Xerox website at www.xerox.com.

Installation and Configuration Guide8

Preparation

This section explains the preparation and resources required to install the Smart Card feature.

Configuration Checklist

The following items are required to complete the installation:

Summary Status

1. Obtain the IP address or Host Name for each applicable Windows Domain Controller

2. If Domain controller certificate validation is required, obtain the DC certificate for
each applicable controller including all intermediate certificates up to the root cert.

Note: This is typically only required for CAC

3. If Online Certificate Status Protocol (OCSP) is available, obtain the IP address or Host
Name for the OCSP server

4. If a software upgrade is required obtain and install the required software release

2

5. Mount the smart card reader to the MFD and connect the USB cable to one of the rear
ports. See Connect the USB Smart Card Reader to the MFD on page 12

6. Install the Smart Card software Feature Enablement Key. See Enter the Smart Card

Enablement Key on page 18

7. Configure Smart Card Authentication, NTP (optional), and Alternate Login (optional).
See Configuring the Smart Card on page 20

8. Install any required certificates and configure validation settings. See Configure a

Security Certificate on page 22

9. Configure the MFD LDAP settings. See Configure Acquiring Logged-In User’s E-mail

Address on page 26

10. Configure the MFD SMTP (E-mail) and Signing/Encryption settings. See Configure

SMTP (E-mail) Settings on page 27

11. Configure Hold All Jobs/Secure Print policy if required. See Printing Features on
page 32

Installation and Configuration Guide 9

Preparation Smart Card

Installation and Configuration Guide10

Installation

This section provides instructions for installing and configuring the Smart Card solution.

There are four main installation procedures to follow in sequence.

• Hardware Installation

• Unpacking the Smart Card Enablement kit and installing the card reader device.

• Enabling the Smart Card

Use the Feature Enable Key to enable the Smart Card to be configured.

• Configuring the Smart Card

Enabling the Smart Card function and customizing the settings.

• Using Smart Card

Instructions on how to use the card reader device to access the device functions.

3

Installation and Configuration Guide 11

Installation Smart Card

Hardware Installation

Connect the USB Smart Card Reader to the MFD

Install the card reader device using the following instructions.

1. Unpack the Smart Card Enablement Kit

The kit contains the following items:

- Smart Card Enablement Guide (1)

- Four Dual Lock Fastener pads (Velcro) (2)

- Three Cable Ties (3)

-One Ferrite Bead (4)
Ensure you have read the licence agreement and agree to the terms and conditions specified prior to

installation.

Installation and Configuration Guide12

Smart Card Installation

2. Locate the card reader device being installed

- There are four types of card reader available, one upright model or three slimline models.

- Locate the device being installed and ensure it has been configured.

Note: The System Administrator should configure the cards prior to the card reader being installed on the

machine.

Installation and Configuration Guide 13