Xerox 7300 User Manual

Phaser

Color Printer

Troubleshooting

7300

Guide

Copyright © 2002, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

XEROX PhaserShare

, The Document Company®, the stylized X, CentreWare®, DocuPrint®, Made For Each Other®, Phaser®,

, the TekColor® icon, and WorkSet® are registered trademarks of Xerox Corporation. infoSMART™, PhaserPort™, PhaserPrint™, PhaserSMART™, PhaserSym™, PhaserTools™, and the TekColor™ name are trademarks of Xerox Corporation.

, Acrobat®, Acrobat® Reader®, Illustrator®, PageMaker®, Photoshop®, PostScript®, ATM®, Adobe Garamond®,

Adobe

, Carta®, Mythos®, Quake®, and Tekton® are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™

Birch technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.

, LaserWriter®, LocalTalk®, Macintosh®, Mac® OS, AppleTalk®, TrueType2®, Apple Chancery®, Chicago®, Geneva®,

Apple

Monaco

, and New York® are registered trademarks, and QuickDraw™ is a trademark of Apple Computer Incorporated.

Marigold™ and Oxford™ are trademarks of AlphaOmega Typography.

Avery™ is a trademark of Avery Dennison Corporation.

and HP-GL® are registered trademarks of Hewlett-Packard Corporation.

PCL

Hoefler Text was designed by the Hoefler Type Foundry.

ITC Avant Guard Gothic ITC Zapf Dingbats

, ITC Bookman®, ITC Lubalin Graph®, ITC Mona Lisa®, ITC Symbol®, ITC Zapf Chancery®, and

are registered trademarks of International Typeface Corporation.

Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel Garamond™, Times™, and Univers™ are trademarks of Linotype-Hell AG and/or its subsidiaries.

MS-DOS

Wingdings™ in TrueType

and Windows® are registered trademarks of Microsoft Corporation.

format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation

and TrueType is a registered trademark of Apple Computer, Inc.

Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation.

Antique Olive

is a registered trademark of M. Olive.

Eurostile™ is a trademark of Nebiolo.

and NetWare® are registered trademarks of Novell, Incorporated.

Novell

Sun

and Sun Microsystems® are registered trademarks of Sun Microsystems, Incorporated. SPARC® is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.

is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.

UNIX

NERGY STAR

As an E efficiency. The E

partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy

NERGY STAR name and logo are registered U.S. marks.

This product uses code for SHA-1 written by John Halleck, which is being used with his permission.

This product includes an implementation of LZW licensed under U.S. Patent 4,558,302.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

PANTONE

Colors generated by the Phaser 7300 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate colors. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees.

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Diagnosing Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Preventing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

What causes a paper jam? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at Door A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Jam at the Multi-Purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Jam at the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Jam at the tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Regular Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Replacing the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Replacing an Imaging Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Replacing a Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Replacing the Transfer Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Repacking Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Phaser® 7300 Color Printer

Resources

A large amount of information is stored in your printer as printable pages. The following pages are samples of the printable page for this topic.

7300-58

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access these pages from the Printable Pages Menu:

1. At the front panel, scroll to the Printable Pages Menu using the Down Arrow or

Up Arrow key and press the OK key.

2. Scroll to the desired printable page (such as

Up Arrow key and press the OK key.

Help Guide) using the Down Arrow or

Menu Map

For a complete list of printable pages, print the Menu Map:

1. Select

2. Select

Menus on the front panel and press the OK key.

Print Menu Map and press the OK key.

PHASER® 7300 COLOR PRINTER

Help Guide

Resources

CentreWare® Internet Services (IS)

Printer management tool that helps System Administrators:

• Configure and manage multi-vendor printers.

• Provide remote diagnostics and troubleshooting for printer problems.

• Monitor printer and consumable status.

• Hotlink to software updates and Technical Support.

CentreWare IS uses TCP/IP to communicate directly with the printer's embedded web server and runs on any  computer with a web browser.

To launch CentreWare IS, enter your printer's IP address in a web browser (xxx.xxx.xxx.xxx). The IP address is  listed on your front panel. To view the IP Address on the front panel, highlight Printer Identification and press OK.

For detailed information on CentreWare IS software, refer to its online help.

PhaserSMARTTM (English Only)

Automated printer diagnostics and troubleshooting through the web and your web browser.

Launch CentreWare IS: From a web browser, enter your printer's IP address. Select Support. Select the  Technical Support link to access PhaserSMART.

For Windows: From your Phaser printer driver properties, select the Troubleshooting tab. Select the 

PhaserSMART Technical Support web link.

infoSMART

This is the same troubleshooting knowledge base used by Xerox Customer Support. Provides solutions for  printer issues, such as error codes, print quality, media jams, software installation, networking, and more.

www.xerox.com/officeprinting/infoSMART

(English Only)

Interactive Documentation CD-ROM

Detailed printer information in the form of topics, instructions, and videos. Information includes printer setup,  networking, loading trays/paper, driver and printer features, troubleshooting, and support.

Front panel

The front panel offers a suite of tools along with information pages to help solve print-quality, paper feed,  supplies, and printer administration problems.

Page 1 of 3

Button

You can press the Information button at any time to get additional information about the message displayed  on the front panel.

Printable pages

To print a Menu Map, navigate the front panel and its menu items:

1. Select Menus and press OK.

2. Select Print Menu Map and press OK.

Driver help

If you are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's software CD-ROM and access the printer driver to:

• Link to relevant web sites from the Troubleshooting tab.

• View information about the printer features on the driver tabs by clicking the Help button on the tab.

• View troubleshooting information by clicking a Help button, then selecting the Troubleshooting Guide.

Troubleshooting

Paper jams

PhaserSMART

After you launch PhaserSMART, select the Troubleshooting Guide to help identify your printer's problem. If your  printer detects a jam error, PhaserSMART will point you to a specific solution. Otherwise, select Media Jams for  PhaserSMART to lead you to the best solution.

Interactive Documentation CD-ROM  For paper jams and error messages, see the Troubleshooting section.

Driver help In the Troubleshooting Guide, refer to Error Messages for Paper Jams.

Print-quality problems

Ensure the paper type selected in the front panel matches the paper loaded in the trays and the Multi-Purpose Tray (MPT). Tray settings can be found by selecting Printer Setup Menu and then Tray Setup Menu.

The following table provides a list of printable pages that are accessible from the Support Menu and 

Improve Print Quality?:

Condition Printable page

For additional paper tips: Print Paper Tips Page

To troubleshoot print-quality symptoms: Print Diagnostic Pages

To correct colors: Print-Quality Tips Page

Page 2 of 3

PhaserSMART After you launch PhaserSMART, select the Troubleshooting Guide to help identify your printer's problem. Starting with Print/Image Quality Issues, PhaserSMART will walk you through a decision tree to resolve print-quality problems.

Interactive Documentation CD-ROM  For print-quality problems, see the Troubleshooting section.

Networking problems

Printable pages

To obtain information on printer options, configurations and settings:

1. On the front panel, highlight Printable Pages and press OK.

2. Scroll to Print Configuration Pages and press OK.

To obtain information on network, parallel and USB connections and setting:

1. On the front panel, highlight Menus and press OK.

2. Scroll to Connection Setup Menu and press OK.

3. Scroll to Print Connection Setup Page and press OK.

Interactive Documentation CD-ROM  For network setup and troubleshooting, see the Networking section.

Replacing consumables

Interactive Documentation CD-ROM  Refer to the Support section for instructions and videos that walk you through the replacement of consumables.

Instruction Sheets

Each consumable comes with instructions included in the original packaging.

Web links

To link to product and supplies information, download printer drivers, view documents, and access support information:

To access the troubleshooting knowledge base used by Xerox Customer Support staff:

To link to a color resource for tools and information, such as interactive tutorials, color printing templates, helpful tips, and customized features to meet your individual needs:

To view technical support information:

To order Xerox supplies:

www.xerox.com/officeprinting

www.xerox.com/officeprinting/infoSMART

www.colorconnection.xerox.com

www.xerox.com/officeprinting/7300support

www.xerox.com/officeprinting/7300supplies

To find your local sales and support center:

Page 3 of 3

www.xerox.com/officeprinting/contacts

Phaser® 7300 Color Printer

Calibration

A large amount of information is stored in your printer as printable pages. The following pages are samples of the printable page for this topic.

7300-58

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access these pages from the Support Menu:

1. At the front panel, scroll to

the OK key.

2. Scroll to

the OK key.

3. Scroll to either the

the Down Arrow or Up Arrow key and press the OK key.

4. Scroll to the desired printable page (such as

Calibrate Margins) using the Down Arrow or Up Arrow key and press the OK key.

Improve Print Quality? using the Down Arrow or Up Arrow key and press

Calibrate Colors Menu or the Calibrate Margins Menu using

Support Menu using the Down Arrow or Up Arrow key and press

Color Calibration Tutorial or

Menu Map

For a complete list of printable pages, print the Menu Map:

1. Select

2. Select

Menus on the front panel and press the OK key.

Print Menu Map and press the OK key.

123

456

91011

151617

212223

303132

3940

48 49

PHASER® 7300 COLOR PRINTER

Color Calibration Tutorial

Overview

Color calibration procedures adjust the printer for optimal color output. Color settings may need adjustment upon initial printer set-up or when toners and imaging units are replaced. There are two procedures: Lighten/Darken Colors and

Balance Colors. If the overall image appears either too light or dark, use the Lighten/Darken Colors procedure. If a finer

adjustment of the primary colors (cyan, magenta and yellow) is needed, continue with the Balance Colors procedure.

Lighten/Darken Colors

The Lighten/Darken Colors procedure uniformly increases or decreases each primary color (cyan, magenta and yellow and black) to produce a lighter or darker image.

Procedure:

1. Select Lighten/Darken Colors from the Calibrate Colors Menu and press OK. Use the printed Color Reference Page

to evaluate the lightness/darkness of the image. The printer's current Lighten/Darken Value is listed on the page.

2. Use the Up Arrow and Down Arrow keys to change the value from -5 (lightest) to 5 (darkest) and press OK.

3. The Color Reference Page automatically prints using the new lighten/darken value. Repeat this procedure until you

achieve the desired result.

4. To finish the procedure select one of the following:

Accept Changes and Continue: Saves the new value and returns to the Calibrate Colors Menu. Accept Changes and Exit: Saves the new value and returns to the Main Menu. Discard Changes and Exit: Returns to the Main Menu without saving.

Balance Colors

The Balance Colors procedure sets the balance between the primary colors (cyan, magenta and yellow) to simulate black.

Each of the color balance pages (like the page illustrated on the right) contains a  large cluster of circles, numbered from 0 to 54, that vary in hue.

The center circle (0) should match or appear to blend with some portion of its  surrounding hexagonal gray ring. The circle can show a color shift if one or more  of the colors are printing with a different density. For example, if cyan is printing  lighter than normal, the circle will appear redder.

Procedure:

1. Select Balance Colors from the Calibrate Colors Menu. The Light Color Balance page prints automatically.

2. Follow the steps on the Light Color Balance page until the desired adjustment is achieved.

3. Follow the steps on the Dark Color Balance page until the desired adjustment is achieved.

Phaser 7300 Color Printer

Light Color Balance Adjustment

Page 1 of 1

PHASER® 7300 COLOR PRINTER

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48 49

Light Color Balance

Step 1. Hold this print at arm's length and find the numbered circle (0 to 54) that appears to blend with some portion of

the surrounding gray. Select Set Circle Number from the printer's front panel. Use the Up Arrow and Down Arrow keys to select that circle's number and press OK.

Yellow

Green

More Cyan

Red

Magenta

Blue

Step 2. The Light Color Balance page automatically prints showing the result of the adjustment. The color balance is set

properly when Circle 0 most closely matches some portion of its surrounding gray. If it does not, repeat Step 1.

Step 3. Select one of the following:

Accept Changes and Continue: Saves the new value, prints the Color Reference Page and proceeds to the Dark       Color Balance adjustment.

Discard Changes and Exit: Returns to the Main Menu without saving the adjustment.

Page 1 of 1

PHASER® 7300 COLOR PRINTER

Dark Color Balance

Step 1. Hold this print at arm's length and find the numbered circle (0 to 54) that appears to blend with some portion of

the surrounding gray. Select Set Circle Number from the printer's front panel. Use the Up Arrow and Down Arrow keys to select that circle's number and press OK.

Yellow

3940

Green

More Cyan

Red

Magenta

48 49

Blue

Step 2. The Dark Color Balance page automatically prints showing the result of the adjustment. The color balance is set

properly when Circle 0 most closely matches some portion of its surrounding gray ring. If it does not, repeat Step 1.

Step 3. Select one of the following:

Accept Changes and Continue: Saves the new value, prints the Color Reference Page and proceeds to the  

    Calibrate Colors Menu.

Accept Changes and Exit: Saves the new value, prints the Color Reference Page and returns to the Main Menu. Discard Changes and Exit: Returns to the Main Menu without saving the adjustment.

Page 1 of 1

PHASER® 7300 COLOR PRINTER

Calibrate for Margins (Long-Edge Feed)

The Calibrate Margins Menu allows you to adjust the printer's imaging area relative to the edges of the paper. The imaging area is shown as a dashed rectangle; the printer will not print outside this rectangle.

Step 1. Adjust Side 1 Margins. To move the dashed rectangle to the position you want it on the page:

1. From the printer's front panel Support Menu, scroll to Improve Print Quality? and press OK.

2. Scroll to Calibrate Margins Menu and press OK. Select Print Calibrate Margins Page and press OK to print this page.

3. To move the dashed rectangle you see on the page printed to the position you want, use the front panel menu

items Adjust Side 1 "A" Margin and Adjust Side 1 "B" Margin as illustrated below.

4. Reprint this page to verify the adjustment.

You can adjust the settings from -40 to +40 units. The thickness of the rectangle's dashed lines is 1 unit. 12 units move the rectangle 1 mm. The maximum distance the rectangle can be moved (-40 to +40) is 6.7 mm.

B+

Phaser 7700 Color Printer

Calibrate Margins

Phaser 7700 Color Printer

Calibrate Margins

A- A+

Phaser 7700 Color Printer

Calibrate Margins

Phaser 7700 Color Printer

Calibrate Margins

B-

Decrease Adjust Side 1 "A"

Margin setting to move left.

Increase Adjust Side 1 "A"

Margin setting to move right.

Increase Adjust Side 1 "B"

Margin setting to move up.

Decrease Adjust Side 1 "B"

Margin setting to move down.

Step 2. If the printer has the duplex option, adjust Side 2 Margins.

1. With Side 1 facing you, hold the print up to a strong light. Note the shadow of the solid lines printed on Side 2.

2. Use the front panel menu items Adjust Side 2 "A" Margin and Adjust Side 2 "B" Margin to move the Side 2 solid 

lines until they align with the Side 1 rectangle. Reprint to verify your adjustment.

Phaser 7300

Cal

Phaser 7300

Cal

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+ 28 hidden pages