Xerox 7300 User Manual

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Phaser

Color Printer

Troubleshooting

7300

Guide

Copyright © 2002, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

XEROX PhaserShare

, The Document Company®, the stylized X, CentreWare®, DocuPrint®, Made For Each Other®, Phaser®,

, the TekColor® icon, and WorkSet® are registered trademarks of Xerox Corporation. infoSMART™, PhaserPort™, PhaserPrint™, PhaserSMART™, PhaserSym™, PhaserTools™, and the TekColor™ name are trademarks of Xerox Corporation.

, Acrobat®, Acrobat® Reader®, Illustrator®, PageMaker®, Photoshop®, PostScript®, ATM®, Adobe Garamond®,

Adobe

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Birch technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.

, LaserWriter®, LocalTalk®, Macintosh®, Mac® OS, AppleTalk®, TrueType2®, Apple Chancery®, Chicago®, Geneva®,

Apple

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, and New York® are registered trademarks, and QuickDraw™ is a trademark of Apple Computer Incorporated.

Marigold™ and Oxford™ are trademarks of AlphaOmega Typography.

Avery™ is a trademark of Avery Dennison Corporation.

and HP-GL® are registered trademarks of Hewlett-Packard Corporation.

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Hoefler Text was designed by the Hoefler Type Foundry.

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, ITC Bookman®, ITC Lubalin Graph®, ITC Mona Lisa®, ITC Symbol®, ITC Zapf Chancery®, and

are registered trademarks of International Typeface Corporation.

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Wingdings™ in TrueType

and Windows® are registered trademarks of Microsoft Corporation.

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and TrueType is a registered trademark of Apple Computer, Inc.

Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation.

Antique Olive

is a registered trademark of M. Olive.

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and NetWare® are registered trademarks of Novell, Incorporated.

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Sun

and Sun Microsystems® are registered trademarks of Sun Microsystems, Incorporated. SPARC® is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.

is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.

UNIX

NERGY STAR

As an E efficiency. The E

partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy

NERGY STAR name and logo are registered U.S. marks.

This product uses code for SHA-1 written by John Halleck, which is being used with his permission.

This product includes an implementation of LZW licensed under U.S. Patent 4,558,302.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

PANTONE

Colors generated by the Phaser 7300 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate colors. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees.

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Diagnosing Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Preventing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

What causes a paper jam? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at Door A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Jam at the Multi-Purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Jam at the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Jam at the tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Regular Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Replacing the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Replacing an Imaging Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Replacing a Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Replacing the Transfer Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Repacking Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Phaser® 7300 Color Printer

Resources

A large amount of information is stored in your printer as printable pages. The following pages are samples of the printable page for this topic.

7300-58

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access these pages from the Printable Pages Menu:

1. At the front panel, scroll to the Printable Pages Menu using the Down Arrow or

Up Arrow key and press the OK key.

2. Scroll to the desired printable page (such as

Up Arrow key and press the OK key.

Help Guide) using the Down Arrow or

Menu Map

For a complete list of printable pages, print the Menu Map:

1. Select

2. Select

Menus on the front panel and press the OK key.

Print Menu Map and press the OK key.

PHASER® 7300 COLOR PRINTER

Help Guide

Resources

CentreWare® Internet Services (IS)

Printer management tool that helps System Administrators:

• Configure and manage multi-vendor printers.

• Provide remote diagnostics and troubleshooting for printer problems.

• Monitor printer and consumable status.

• Hotlink to software updates and Technical Support.

CentreWare IS uses TCP/IP to communicate directly with the printer's embedded web server and runs on any  computer with a web browser.

To launch CentreWare IS, enter your printer's IP address in a web browser (xxx.xxx.xxx.xxx). The IP address is  listed on your front panel. To view the IP Address on the front panel, highlight Printer Identification and press OK.

For detailed information on CentreWare IS software, refer to its online help.

PhaserSMARTTM (English Only)

Automated printer diagnostics and troubleshooting through the web and your web browser.

Launch CentreWare IS: From a web browser, enter your printer's IP address. Select Support. Select the  Technical Support link to access PhaserSMART.

For Windows: From your Phaser printer driver properties, select the Troubleshooting tab. Select the 

PhaserSMART Technical Support web link.

infoSMART

This is the same troubleshooting knowledge base used by Xerox Customer Support. Provides solutions for  printer issues, such as error codes, print quality, media jams, software installation, networking, and more.

www.xerox.com/officeprinting/infoSMART

(English Only)

Interactive Documentation CD-ROM

Detailed printer information in the form of topics, instructions, and videos. Information includes printer setup,  networking, loading trays/paper, driver and printer features, troubleshooting, and support.

Front panel

The front panel offers a suite of tools along with information pages to help solve print-quality, paper feed,  supplies, and printer administration problems.

Page 1 of 3

Button

You can press the Information button at any time to get additional information about the message displayed  on the front panel.

Printable pages

To print a Menu Map, navigate the front panel and its menu items:

1. Select Menus and press OK.

2. Select Print Menu Map and press OK.

Driver help

If you are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's software CD-ROM and access the printer driver to:

• Link to relevant web sites from the Troubleshooting tab.

• View information about the printer features on the driver tabs by clicking the Help button on the tab.

• View troubleshooting information by clicking a Help button, then selecting the Troubleshooting Guide.

Troubleshooting

Paper jams

PhaserSMART

After you launch PhaserSMART, select the Troubleshooting Guide to help identify your printer's problem. If your  printer detects a jam error, PhaserSMART will point you to a specific solution. Otherwise, select Media Jams for  PhaserSMART to lead you to the best solution.

Interactive Documentation CD-ROM  For paper jams and error messages, see the Troubleshooting section.

Driver help In the Troubleshooting Guide, refer to Error Messages for Paper Jams.

Print-quality problems

Ensure the paper type selected in the front panel matches the paper loaded in the trays and the Multi-Purpose Tray (MPT). Tray settings can be found by selecting Printer Setup Menu and then Tray Setup Menu.

The following table provides a list of printable pages that are accessible from the Support Menu and 

Improve Print Quality?:

Condition Printable page

For additional paper tips: Print Paper Tips Page

To troubleshoot print-quality symptoms: Print Diagnostic Pages

To correct colors: Print-Quality Tips Page

Page 2 of 3

PhaserSMART After you launch PhaserSMART, select the Troubleshooting Guide to help identify your printer's problem. Starting with Print/Image Quality Issues, PhaserSMART will walk you through a decision tree to resolve print-quality problems.

Interactive Documentation CD-ROM  For print-quality problems, see the Troubleshooting section.

Networking problems

Printable pages

To obtain information on printer options, configurations and settings:

1. On the front panel, highlight Printable Pages and press OK.

2. Scroll to Print Configuration Pages and press OK.

To obtain information on network, parallel and USB connections and setting:

1. On the front panel, highlight Menus and press OK.

2. Scroll to Connection Setup Menu and press OK.

3. Scroll to Print Connection Setup Page and press OK.

Interactive Documentation CD-ROM  For network setup and troubleshooting, see the Networking section.

Replacing consumables

Interactive Documentation CD-ROM  Refer to the Support section for instructions and videos that walk you through the replacement of consumables.

Instruction Sheets

Each consumable comes with instructions included in the original packaging.

Web links

To link to product and supplies information, download printer drivers, view documents, and access support information:

To access the troubleshooting knowledge base used by Xerox Customer Support staff:

To link to a color resource for tools and information, such as interactive tutorials, color printing templates, helpful tips, and customized features to meet your individual needs:

To view technical support information:

To order Xerox supplies:

www.xerox.com/officeprinting

www.xerox.com/officeprinting/infoSMART

www.colorconnection.xerox.com

www.xerox.com/officeprinting/7300support

www.xerox.com/officeprinting/7300supplies

To find your local sales and support center:

Page 3 of 3

www.xerox.com/officeprinting/contacts

Phaser® 7300 Color Printer

Calibration

A large amount of information is stored in your printer as printable pages. The following pages are samples of the printable page for this topic.

7300-58

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access these pages from the Support Menu:

1. At the front panel, scroll to

the OK key.

2. Scroll to

the OK key.

3. Scroll to either the

the Down Arrow or Up Arrow key and press the OK key.

4. Scroll to the desired printable page (such as

Calibrate Margins) using the Down Arrow or Up Arrow key and press the OK key.

Improve Print Quality? using the Down Arrow or Up Arrow key and press

Calibrate Colors Menu or the Calibrate Margins Menu using

Support Menu using the Down Arrow or Up Arrow key and press

Color Calibration Tutorial or

Menu Map

For a complete list of printable pages, print the Menu Map:

1. Select

2. Select

Menus on the front panel and press the OK key.

Print Menu Map and press the OK key.

123

456

91011

151617

212223

303132

3940

48 49

PHASER® 7300 COLOR PRINTER

Color Calibration Tutorial

Overview

Color calibration procedures adjust the printer for optimal color output. Color settings may need adjustment upon initial printer set-up or when toners and imaging units are replaced. There are two procedures: Lighten/Darken Colors and

Balance Colors. If the overall image appears either too light or dark, use the Lighten/Darken Colors procedure. If a finer

adjustment of the primary colors (cyan, magenta and yellow) is needed, continue with the Balance Colors procedure.

Lighten/Darken Colors

The Lighten/Darken Colors procedure uniformly increases or decreases each primary color (cyan, magenta and yellow and black) to produce a lighter or darker image.

Procedure:

1. Select Lighten/Darken Colors from the Calibrate Colors Menu and press OK. Use the printed Color Reference Page

to evaluate the lightness/darkness of the image. The printer's current Lighten/Darken Value is listed on the page.

2. Use the Up Arrow and Down Arrow keys to change the value from -5 (lightest) to 5 (darkest) and press OK.

3. The Color Reference Page automatically prints using the new lighten/darken value. Repeat this procedure until you

achieve the desired result.

4. To finish the procedure select one of the following:

Accept Changes and Continue: Saves the new value and returns to the Calibrate Colors Menu. Accept Changes and Exit: Saves the new value and returns to the Main Menu. Discard Changes and Exit: Returns to the Main Menu without saving.

Balance Colors

The Balance Colors procedure sets the balance between the primary colors (cyan, magenta and yellow) to simulate black.

Each of the color balance pages (like the page illustrated on the right) contains a  large cluster of circles, numbered from 0 to 54, that vary in hue.

The center circle (0) should match or appear to blend with some portion of its  surrounding hexagonal gray ring. The circle can show a color shift if one or more  of the colors are printing with a different density. For example, if cyan is printing  lighter than normal, the circle will appear redder.

Procedure:

1. Select Balance Colors from the Calibrate Colors Menu. The Light Color Balance page prints automatically.

2. Follow the steps on the Light Color Balance page until the desired adjustment is achieved.

3. Follow the steps on the Dark Color Balance page until the desired adjustment is achieved.

Phaser 7300 Color Printer

Light Color Balance Adjustment

Page 1 of 1

PHASER® 7300 COLOR PRINTER

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48 49

Light Color Balance

Step 1. Hold this print at arm's length and find the numbered circle (0 to 54) that appears to blend with some portion of

the surrounding gray. Select Set Circle Number from the printer's front panel. Use the Up Arrow and Down Arrow keys to select that circle's number and press OK.

Yellow

Green

More Cyan

Red

Magenta

Blue

Step 2. The Light Color Balance page automatically prints showing the result of the adjustment. The color balance is set

properly when Circle 0 most closely matches some portion of its surrounding gray. If it does not, repeat Step 1.

Step 3. Select one of the following:

Accept Changes and Continue: Saves the new value, prints the Color Reference Page and proceeds to the Dark       Color Balance adjustment.

Discard Changes and Exit: Returns to the Main Menu without saving the adjustment.

Page 1 of 1

PHASER® 7300 COLOR PRINTER

Dark Color Balance

Step 1. Hold this print at arm's length and find the numbered circle (0 to 54) that appears to blend with some portion of

the surrounding gray. Select Set Circle Number from the printer's front panel. Use the Up Arrow and Down Arrow keys to select that circle's number and press OK.

Yellow

3940

Green

More Cyan

Red

Magenta

48 49

Blue

Step 2. The Dark Color Balance page automatically prints showing the result of the adjustment. The color balance is set

properly when Circle 0 most closely matches some portion of its surrounding gray ring. If it does not, repeat Step 1.

Step 3. Select one of the following:

Accept Changes and Continue: Saves the new value, prints the Color Reference Page and proceeds to the  

    Calibrate Colors Menu.

Accept Changes and Exit: Saves the new value, prints the Color Reference Page and returns to the Main Menu. Discard Changes and Exit: Returns to the Main Menu without saving the adjustment.

Page 1 of 1

PHASER® 7300 COLOR PRINTER

Calibrate for Margins (Long-Edge Feed)

The Calibrate Margins Menu allows you to adjust the printer's imaging area relative to the edges of the paper. The imaging area is shown as a dashed rectangle; the printer will not print outside this rectangle.

Step 1. Adjust Side 1 Margins. To move the dashed rectangle to the position you want it on the page:

1. From the printer's front panel Support Menu, scroll to Improve Print Quality? and press OK.

2. Scroll to Calibrate Margins Menu and press OK. Select Print Calibrate Margins Page and press OK to print this page.

3. To move the dashed rectangle you see on the page printed to the position you want, use the front panel menu

items Adjust Side 1 "A" Margin and Adjust Side 1 "B" Margin as illustrated below.

4. Reprint this page to verify the adjustment.

You can adjust the settings from -40 to +40 units. The thickness of the rectangle's dashed lines is 1 unit. 12 units move the rectangle 1 mm. The maximum distance the rectangle can be moved (-40 to +40) is 6.7 mm.

B+

Phaser 7700 Color Printer

Calibrate Margins

Phaser 7700 Color Printer

Calibrate Margins

A- A+

Phaser 7700 Color Printer

Calibrate Margins

Phaser 7700 Color Printer

Calibrate Margins

B-

Decrease Adjust Side 1 "A"

Margin setting to move left.

Increase Adjust Side 1 "A"

Margin setting to move right.

Increase Adjust Side 1 "B"

Margin setting to move up.

Decrease Adjust Side 1 "B"

Margin setting to move down.

Step 2. If the printer has the duplex option, adjust Side 2 Margins.

1. With Side 1 facing you, hold the print up to a strong light. Note the shadow of the solid lines printed on Side 2.

2. Use the front panel menu items Adjust Side 2 "A" Margin and Adjust Side 2 "B" Margin to move the Side 2 solid 

lines until they align with the Side 1 rectangle. Reprint to verify your adjustment.

Phaser 7300

Cal

Phaser 7300

Cal

Page 1 of 1

PHASER® 7300 COLOR PRINTER

Calibrate for Margins (Short-Edge Feed)

Step 1. Adjust Side 1 Margins. To move the dashed rectangle to the postion you want it on the page:

1. From the printer's front panel Support Menu, scroll to Improve Print Quality? and press OK.

2. Scroll to the Calibrate Margins Menu and press OK. Select Print Calibrate Margins Page and press OK to print this

page.

3. To move the dashed rectangle you see on the page printed to the position you want, use the front panel menu

items Adjust Side 1 "A" Margin and Adjust Side 1 "B" Margin as illustrated below.

4. Reprint this page to verify the adjustment.

A+

Phaser 7700 Color Printer

Calibrate Margins

Phaser 7700 Color Printer

Calibrate Margins

Phaser 7700 Color Printer

Calibrate Margins

B- B+

Phaser 7700 Color Printer

Calibrate Margins

A-

Increase Adjust Side 1 "A"

Margin setting to move up.

Decrease Adjust Side 1 "A"

Margin setting to move down.

Decrease Adjust Side 1 "B"

Margin setting to move left.

Increase Adjust Side 1 "B"

Margin setting to move right.

Step 2. If the printer has the duplex option, adjust Side 2 Margins.

1. With Side 1 facing you, hold the print up to a strong light. Note the shadow of the solid lines printed on Side 2.

2. Use the front panel menu items Adjust Side 2 "A" Margin and Adjust Side 2 "B" Margin to move the Side 2 solid 

lines until they align with the Side 1 rectangle. Reprint to verify your adjustment.

Phaser 7300

Cal

Phaser 7300

Cal

Page 1 of 1

Phaser® 7300 Color Printer

Diagnosing Print Quality

A large amount of information is stored in your printer as printable pages. The following pages are samples of the printable page for this topic.

7300-58

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access these pages from the Printable Pages Menu:

1. At the front panel, scroll to the

Up Arrow key and press the OK key.

2. Scroll to the desired printable page (such as

Down Arrow or Up Arrow key and press the OK key.

Printable Pages Menu using the Down Arrow or

Diagnosing Print Quality) using the

Menu Map

For a complete list of printable pages, print the Menu Map:

1. Select

2. Select

Menus on the front panel and press the OK key.

Print Menu Map and press the OK key.

PHASER® 7300 COLOR PRINTER

Diagnosing Print Quality

Review the five test pages printed with this page: The pages consist of cyan, yellow, magenta, and black; and another page with all four colors. Use the information below to help solve your print-quality problems.

Note: The examples shown are Long-Edge Feed (LEF). If you print Short-Edge Feed (SEF), the examples below are

rotated 90 degrees. The images shown are for reference only. Not all pages represented are printed.

Problem

Light Lines in One Color

Thin, light or white lines appear in only one color.

Dark Lines in One Color

Thin, dark lines appear in only one color when  a light color is faded or blended with black.

Solution

1. Open the top cover.

a. Clean the four LED bars (a) using

the cleaning pad supplied with each new toner cartridge.

b. Check the Imaging Unit and re-

move any foreign material if found.

Caution: Do not leave the top cover open for more than 10 minutes

without covering the Imaging Unit as damage could result. Use the dark bag that came with the Imaging Unit or dark paper as a cover.

2. If the problem persists after cleaning the LED bars, 

do the following:

a. Check the toner for the problem color. Replace the 

toner if low.

b. Lift out the Imaging Unit, for the problem color, keeping

the toner cartridge installed.

c. With the Imaging Unit in an upright 

position (to avoid toner spills), lift it high enough to visually inspect the shiny green surface underneath.

Printing Is Too Light or Too Dark in All Colors

Page 1 of 3

d. If the shiny green surface has scratches or damage that

align with the defect of the print, replace the Imaging Unit.

Note: Some slight scratching is normal.

Caution: Do not touch the shiny green surface of the Imaging Unit.

Set the Imaging Unit on a hard flat surface only as scratching or damage can occur causing more print-quality problems.

1. Try a different Color Matching mode. From the printer's front

panel Support Menu select Improve Print Quality?, then select Print-Quality Tips Page and press OK. 

Note: The TekColor Correction set to Automatic provides 

 the best results for most documents.

2. Adjust the light or darkness levels. From the printer's front

panel Support Menu, select Improve Print Quality? then select Calibrate Colors Menu, then select Print Tutorial

Page. Follow the procedure Lighten/Darken Colors.

Problem

Solution

Dark Lines/Smudges or Streaks All Colors

Black and/or colored areas appear on the page in all colors and/or in non-print areas.

Repeating Defects

Marks or voids recur uniformly in only one color.

1. From the printer's front panel Support Menu select Improve

Print Quality?, then select Print Paper Tips Page and press

OK.

2. Ensure the paper you are using is the correct type for the

printer and is properly loaded.

3. Ensure the paper loaded in the tray matches the paper type 

selected on the printer's front panel and in the computer's  printer driver.

4. Open the top cover and make sure the orange fuser restraint

pin is removed and the green lever on the back side of the fuser is in the locked position.

5. From the printer's front panel Support Menu select Improve

Print Quality?, then select Remove Print Smears and press

OK. Five cleaning pages will run through the printer.

6. If the problem continues, replace the Imaging Unit in the

color of the smudges.

1. Replace the corresponding Imaging Unit if defects 

occur every:   44 mm (1.73 in.)

  50 mm (1.97 in.)   94 mm (3.70 in.)

 58 mm (2.29 in.)

Marks of any color or voids recur uniformly in all colors and/or in non-printed areas.

Image Offset

Toner appears to have been pulled off the page  and placed about 143 mm across the page from  where it should be.

Page 2 of 3

2. Replace the Transfer Belt if defects occur every:

3. If the defect occurs every:

 143 mm (5.62 in.)

a. From the printer's front panel Support Menu select 

 Improve Print Quality?, then select Remove Print 

 Smears and press OK.

b. If the problem continues, replace the Fuser.

1. From the printer's front panel Support Menu select Improve

Print Quality?, then select Print Paper Tips Page and 

press OK.

2. Ensure the paper you are using is the correct type for the

printer and is correctly loaded in tray.

3. If the problem persists: a. From the printer's front panel Printer Setup Menu 

select Tray Setup Menu and press OK. Select the   tray you are printing from (i.e., MPT, Tray 1, etc).

b. Select Set Paper Type and then select Special. c. Use the Back button to return to the Tray Setup 

 Menu and select Special Paper Setup Menu.

d. Scroll to a lighter paper type and press OK.



Problem

Solution

Incomplete Fusing

Toner appears to be pulled off print, or is easy  to rub off.

1. Open the top cover and make sure the orange fuser

restraint pin is removed and the green lever on the back side of the Fuser is in the locked positon.

2. Turn the printer off and then on.

3. From the printer's front panel Support Menu select Improve

Print Quality?, then select Print Paper Tips Page and press

OK.

4. Ensure the paper you are using is the correct type for the

printer and is properly loaded.

5. Ensure the paper loaded in the tray matches the paper

type selected on the printer's front panel and in the computer's printer driver.

6. If the problem persists: . a. From the printer's front panel Printer Setup Menu select

Tray Setup Menu and press OK. Select the tray you are printing from (i.e., MPT, Tray 1, etc).

b. Select Set Paper Type and then select Special. c. Use the Back button to return to the Tray Setup Menu

and select Special Paper Setup Menu.

d. Scroll to a heavier paper type and press OK.

Color Misregistration

Color has shifted outside of the designated  area or has been superimposed over another color area.

1. Turn the printer off and open the top cover.

a. Visually inspect the four LED bars for any foreign

material.

b. Visually inspect the Imaging Units and remove any

foreign material if found.

2. Close the top cover.

3. Turn the printer on. The printer will 

perform an automatic registration alignment.

Caution: Do not leave the top cover open for more than 

10 minutes without covering the Imaging Unit as damage could result. Use the dark bag that came with the Imaging Unit or dark paper as a cover.

See www.xerox.com/officeprinting/infoSMART on the world wide web for more on-line support information.

Page 3 of 3

Phaser® 7300 Color Printer

Paper Jams

In addition to information on preventing jams and what causes a paper jam, this section includes instructions for clearing the following jams:

■ Jam at Door A — see page 5.

■ Jam at the duplex unit — see page 6.

■ Jam at the Multi-Purpose Tray — see page 7.

■ Jam at the top cover — see page 8.

■ Jam at the tray — see page 11.

When there is a paper jam, the printer’s front panel displays a message about the jam location and information on how to clear the jam.

Caution

Be careful not to touch the toner located on the jammed paper, because the toner has not been fused to the paper and might rub off.

Videos are available for clearing jams. Videos are located on the

Interactive Documentation CD-ROM and the Xerox web site at: www.xerox.com/officeprinting/7300support/

Preventing jams

■ To reduce the frequency of paper and transparency jams, use only Xerox Phaser paper, Xerox

Phaser labels, and Xerox Phaser 35 transparencies. See the Supplies section in the Support Guide on the Interactive Documentation CD-ROM or go to the Xerox web site at:

http://www.xerox.com/officeprinting/7300supplies

■ Fan paper prior to loading in the trays or the Multi-Purpose Tray.

■ For supported paper sizes, see the Supported Papers section in the Trays and Paper Guide on the

Interactive Documentation CD-ROM.

■ For proper paper-loading instructions, see the Loading Trays section in the Trays and Paper Guide

on the Interactive Documentation CD-ROM.

■ Use clean, undamaged paper.

■ Load paper from a newly opened package.

■ Do not add paper above the tray’s fill line.

to order supplies.

Paper Jams

What causes a paper jam?

Paper jams occur most often under these conditions:

■ An incorrect paper type was selected in the printer driver.

■ The paper does not meet specifications.

■ The loaded paper size or weight is not supported by the paper tray.

■ The paper is moist, bent, or folded.

■ The paper is not loaded properly.

■ The tray’s side and rear guides are not adjusted properly for the paper.

■ The tray is overfilled; paper is loaded above the tray’s fill line.

Jam at Door A

Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions.

1. Open the door labeled A on the right side of the printer.

7300-01

Warning

Be careful when clearing jams. Some components behind the right door may be hot.

Phaser® 7300 Color Printer 5

2. Remove any jammed paper or transparencies.

3. Close the right door.

Jam at the duplex unit

Paper Jams

7300-57

Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions.

1. Open the duplex unit:

a. Flip down the center front plate on the printer to access the green handle to the duplex unit.

b. Use the green handle to firmly pull the duplex unit out of the printer. This also opens Tray 1

underneath to support the duplex unit.

7300-02

Phaser® 7300 Color Printer 6

2. Lift the lid of the duplex unit.

7300-56

3. Remove the jammed paper.

4. Replace the lid of the duplex unit.

5. Use both hands to push the duplex unit (and Tray 1) back into the printer.

Paper Jams

Jam at the Multi-Purpose Tray

1. Remove the jammed paper from the Multi-Purpose Tray on the right side of the printer.

7300-03

2. If needed, load paper in the Multi-Purpose Tray. For more information, see the Loading Trays

section in the Trays and Paper Guide on the Interactive Documentation CD-ROM.

Phaser® 7300 Color Printer 7

Paper Jams

Jam at the top cover

Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions.

1. Use the latch on the right side of the printer to open the top cover.

Caution

Avoid touching or handling the LED bars.

2. Lift out each toner cartridge/imaging unit assembly.

7300-04

7300-05

Phaser® 7300 Color Printer 8

Paper Jams

3. Place each toner cartridge/imaging unit assembly on a flat surface. Cover the imaging units with

dark paper or the bags they came in.

Caution

Be careful not to place the assembly on the edge of the table or an uneven surface. Do not touch the green film on the imaging units since this might damage the film. Avoid exposing the toner cartridge/imaging unit assemblies to light for more than 10 minutes as this might damage them.

4. If there is paper jammed in the transfer unit area, remove it.

7300-06

7300-08

Phaser® 7300 Color Printer 9

Paper Jams

5. If there is paper jammed in the fuser area, remove the fuser for better access to the jammed paper.

Rotate the release levers on the fuser and pull out the paper.

7300-91

6. Reseat the fuser.

7300-92

Warning

To avoid possible injury, do not touch the printer’s fuser rollers; they may be hot.

7. Replace each toner cartridge/imaging unit assembly in the correct location for its color.

7300-10

Phaser® 7300 Color Printer 10

Paper Jams

8. Slowly lower the top cover into place.

7300-11

Jam at the tray

Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions.

1. On the right side of the printer, open the door specified on the front panel.

7300-01

Warning

Be careful when clearing jams. Some components behind the right door may be hot.

Phaser® 7300 Color Printer 11

2. Remove any jammed paper.

3. Close the door that you opened in Step 1.

4. Pull out the tray specified on the front panel.

Paper Jams

7300-57

7300-13

5. Remove any jammed paper.

6. Make sure that the paper is located correctly in the tray and that the paper guides are set flush

against the paper.

7. Push the tray back into the printer.

Note

Even if you don't find any jammed paper, following these steps clears the error and the printer should resume printing.

Phaser® 7300 Color Printer 12

Phaser® 7300 Color Printer

Regular Printer Maintenance

Your printer needs little maintenance other than periodic cleaning of the LED bars and replacing the following Customer-Replaceable Consumables (CRCs):

■ Toner cartridges (black, cyan, magenta and yellow)

■ Imaging units (black, cyan, magenta and yellow)

■ Transfer unit

■ Fuser

Clean the LED bars every time you replace a toner cartridge. The replacement toner cartridge package includes cleaning instructions.

Note

Order extra printer supplies when the panel. You must replace a consumable when the message displays. Each item includes installation instructions in the package.

Caution

Keep the printer and supplies out of direct sunlight. Otherwise, faded images, light areas or dark bands may result. Do not place the printer near vents or dust-producing equipment.

near end of life warnings display on the front

Cleaning the printer

You can clean the outside of the printer with a damp cloth.

Note

Turn the printer off before cleaning the external surfaces at the rear of the printer.

Caution

Do not use detergents or solvents when cleaning the printer.

end of life or replace error

Cleaning Kit

00:10

Phaser® 7300 Color Printer 14

Replacing the Fuser

00:10

Replacing the Fuser

Phaser® 7300 Color Printer 15

Replacing the Fuser

Phaser® 7300 Color Printer 16

Replacing an Imaging Unit

00:10

Replacing an Imaging Unit

Phaser® 7300 Color Printer 17

Replacing an Imaging Unit

Remove Packing Material

Retirez le matériel d'emballage Rimuovere il materiale d'imballaggio Verpackungsmaterial entfernen Retire el material de embalaje Remova o material de embalagem Verwijder verpakkingsmateriaal Ta bort förpackningsmaterial

8.1 8.2

8.3 8.4

9 10

Phaser® 7300 Color Printer 18

Replacing an Imaging Unit

Phaser® 7300 Color Printer 19

Replacing a Toner Cartridge

00:10

Phaser® 7300 Color Printer 20

Replacing a Toner Cartridge

4 x

7.1

7.2

109

Phaser® 7300 Color Printer 21

Replacing the Transfer Unit

00:10

Phaser® 7300 Color Printer 22

Replacing the Transfer Unit

Phaser® 7300 Color Printer 23

Repacking Instructions

Phaser® 7300 Color Printer

00:10

6.1 6.2

Repacking Instructions

7.1

7.3 7.4

7.2

68 kg

149 lbs.

Phaser® 7300 Color Printer 25

Index

calibration 2 cleaning kit 14 clearing jams 4 Customer-Replaceable Consumables

(CRCs) 13

diagnosing print quality 3 Door A

jam 5

duplex unit

jam 6

fuser

replacing 15

imaging unit

replacing 17

instruction sheets

Cleaning Kit 14 Repacking Instructions 24 Replacing a Toner Cartridge 20 Replacing an Imaging Unit 17 Replacing the Fuser 15 Replacing the Transfer Unit 22

paper jams

clearing 4

preventing 4 preventing jams 4 printable pages 1

Calibrate Margins 2

Color Calibration Tutorial 2

Dark Color Balance 2

Diagnosing Print Quality 3

Help Guide 1

Light Color Balance 2 printer cleaning 14

repacking instructions 24 resources 1

toner cartridge

replacing 20 top cover

jam 8 transfer unit

replacing 22 tray

jam 11

jam at Door A 5 jam at the duplex unit 6 jam at the Multi-Purpose Tray 7 jam at the top cover 8 jam at the tray 11 jams

clearing 4 preventing 4

misfeed at the tray 11 Multi-Purpose Tray

jam 7

Xerox 7300 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Resources

Calibration

Diagnosing Print Quality

Paper Jams

Preventing jams

What causes a paper jam?

Jam at Door A

Jam at the duplex unit

Jam at the Multi-Purpose Tray

Jam at the top cover

Jam at the tray

Regular Printer Maintenance

Cleaning the printer

Cleaning Kit

Replacing the Fuser

Replacing an Imaging Unit

Replacing a Toner Cartridge

Replacing the Transfer Unit

Repacking Instructions

Index