Whirlpool WOC75EC0HW, WOC75EC0HV Owner's Manual

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BUILT-IN ELECTRIC

MICROWAVE OVEN USER

INSTRUCTIONS

THANK YOU for purchasing this high-quality product. Register your new oven at www.whirlpool.com. In Canada, register your oven at www.whirlpool.ca.

For future reference, please make a note of your product model and serial numbers. These can be located on the right-hand side of the frame inside the microwave door.

Model Number ______________________________________ Serial Number _______________________________________

Table of Contents

MICROWAVE OVEN SAFETY ........................................................2

Electrical Requirements

MICROWAVE OVEN CONTROL

Touch Panel Display Display Navigation Setup and Demo Mode

MICROWAVE OVEN USE

Food Characteristics Cooking Guidelines

Cookware and Dinnerware...........................................................7 Aluminum Foil and Metal Microwave Cooking Power Turntable Cooking Methods Defrost Steam Cook Popcorn Assisted Cooking Favorites Tools

MICROWAVE OVEN CARE

General Cleaning

TROUBLESHOOTING ASSISTANCE OR SERVICE

In the U.S.A. Accessories In Canada

WARRANTY

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W11040305C

MICROWAVE OVEN SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or

“WARNING.” These words mean:

You can be killed or seriously injured if you don't immediately follow instructions.

You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can

happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

When using electrical appliances basic safety precautions should be followed, including the following:

The microwave oven should be serviced only by qualified

WARNING:

To reduce the risk of burns, electric shock, fire, injury to persons, or exposure to excessive microwave energy:

■ Read all instructions before using the microwave oven. ■ Read and follow the specific “PRECAUTIONS TO AVOID

POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY” found in this section.

■ The microwave oven must be grounded. Connect only to

properly grounded outlet. See “GROUNDING INSTRUCTIONS” found in this section.

■ Install or locate the microwave oven only in accordance

with the provided Installation Instructions.

■ Some products such as whole eggs in the shell and sealed

containers – for example, closed glass jars – may explode and should not be heated in the microwave oven.

■ Use the microwave oven only for its intended use as

described in this manual. Do not use corrosive chemicals or vapors in the microwave oven. This type of oven is specifically designed to heat, cook, or dry food. It is not designed for industrial or laboratory use.

■ Oversized foods or oversized metal utensils should not be

inserted in the microwave oven as they may create a fire or risk of electric shock.

Do not clean with metal scouring pads. Pieces can burn off

■

the pad and touch electrical parts involving a risk of electric shock.

■ Do not store any materials, other than manufacturer's

recommended accessories, in this oven when not in use. Do not operate the microwave oven if it has a damaged

■

cord or plug, if it is not working properly, or if it has been damaged or dropped.

Do not deep fry in oven. Microwavable utensils are not

■

suitable and it is difficult to maintain appropriate deep frying temperatures.

■ Do not use paper products when appliance is operated in

the “PAN BROWN” mode.

■ Do not cover racks or any other part of the oven with metal

foil. This will cause overheating of the oven.

■ As with any appliance, close supervision is necessary

when used by children.

■

service personnel. Contact nearest authorized service company for examination, repair, or adjustment.

■ Do not cover or block any openings on the microwave

oven.

■ Liquids, such as water, coffee, or tea are able to be

overheated beyond the boiling point without appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave oven is not always present. THIS COULD RESULT IN VERY HOT LIQUIDS SUDDENLY BOILING OVER WHEN THE CONTAINER IS DISTURBED OR A SPOON OR OTHER UTENSIL IS INSERTED INTO THE LIQUID.

To reduce the risk of injury to persons: – Do not overheat the liquid. – Stir the liquid both before and halfway through heating it. – Do not use straight-sided containers with narrow necks. – After heating, allow the container to stand in the

microwave oven for a short time before removing the container.

– Use extreme care when inserting a spoon or other utensil

into the container.

■ Do not store the microwave oven outdoors. Do not use this

product near water - for example, near a kitchen sink, in a wet basement, or near a swimming pool, and the like.

■ See door surface cleaning instructions in the “Oven Care”

section.

■ To reduce the risk of fire in the oven cavity:

– Do not overcook food. Carefully attend the microwave

oven if paper, plastic, or other combustible materials are placed inside the oven to facilitate cooking.

– Remove wire twist-ties from paper or plastic bags before

placing bags in oven.

– If materials inside the oven should ignite, keep oven door

closed, turn oven off, and disconnect the power cord, or shut off power at the fuse or circuit breaker panel.

– Do not use the cavity for storage purposes. Do not leave

paper products, cooking utensils, or food in the cavity when not in use.

SAVE THESE INSTRUCTIONS

PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY

(a) Do not attempt to operate this oven with the door open

since open-door operation can result in harmful exposure to microwave energy. It is important not to defeat or tamper with the safety interlocks.

(b) Do not place any object between the oven front face and

the door or allow soil or cleaner residue to accumulate on sealing surfaces.

State of California Proposition 65 Warnings: WARNING: This product contains one or more chemicals known to the State of California to cause cancer. WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other

reproductive harm.

Electrical Requirements

The microwave oven is connected to a 110-volt side of the 240-volt circuit required for the lower oven. If the incoming voltage to the microwave oven is less than 110 volts, cooking times may be longer. Have a qualiﬁed electrician check your electrical system.

important that the oven door close properly and that there is no damage to the:

(1) Door (bent),

(2) Hinges and latches (broken or loosened), (3) Door seals and sealing surfaces.

(d) The oven should not be adjusted or repaired by anyone

except properly qualified service personnel.

GROUNDING INSTRUCTIONS

For a permanently connected microwave oven:

The microwave oven must be connected to a grounded, metallic, permanent wiring system, or an equipment grounding conductor should be run with the circuit conductors and connected to the equipment grounding terminal or lead on the microwave oven.

SAVE THESE INSTRUCTIONS

This device complies with Part 18 of the FCC Rules.

This device complies with Industry Canada ICES-001.

MICROWAVE OVEN CONTROL

MICROWAVE

Keypad Feature Instructions

Tools Microwave Oven

Home Home Screen

Favorites Favorites

Oven Light Oven Cavity

Oven Power/ Cancel

OVEN

Microwave Power/Cancel

MICROWAVE

and Oven Use Functions

Light

Oven Function Power/Cancel

Microwave Function

Enables you to personalize the audible tones and microwave oven and oven operation to suit your needs. See the “Tools” and “More Modes” section.

If pressed once, the Home keypad enables the user to return to the “Cooking Methods” and “Assisted Cooking” screen. If pressed twice, the time of day is displayed.

The Favorites keypad allows the user to save the cycles that they use on a frequent basis.

The oven light is controlled by a keypad on the oven control panel. While the oven door is closed, press the oven light keypad to turn the light on and off. When the oven door is opened, the oven light will automatically turn on.

The Oven Power/Cancel keypad turns the oven on and wakes it from Sleep mode. If the oven is already on, the Oven Power/Cancel keypad stops any oven function except

the Clock, Timer, and Control Lock.

The Microwave Power/Cancel keypad turns the microwave oven on and wakes it from Sleep mode. If the microwave oven is already on, the Microwave Power/Cancel keypad stops any microwave oven function except the Clock, Timer, and Control Lock.

OVEN

Touch Panel

The touch panel houses the control menu and function controls. The touch keypads are very sensitive and require only a light touch to activate. Scroll up, down, left, or right to explore the different options and features.

For more information about the individual controls, see their respective sections in this manual.

Display

The display is for both the menu and microwave oven function controls. The touch panel allows you to scroll through the oven menus. The display is very sensitive and requires only a light touch to activate and control.

When a microwave oven is in use, the display will show the clock, mode, microwave oven temperature, kitchen timer, and microwave oven timer, if set. If the oven timer is not set, you can set it from this screen.

After approximately 2 minutes of inactivity, the display will go into sleep mode and the display will dim. When the oven is in operation, the display will remain bright.

During use, the display will show menus and the appropriate selections for the options being chosen.

Display Navigation

If the microwave oven is off, touch the Microwave Oven Power/ Cancel keypad for the desired oven to activate the menu. From this screen, all automatic cooking programs can be activated, all manual cooking programs can be set, options can be adjusted, and instructions, preparation, and tips can be accessed.

Setup and Demo Mode

1. Select STORE DEMO MODE to enter Demo Mode. OR

1. Select NEXT to enter into product use.

2. Follow the prompts on the display screen to select a

language, set up Wi-Fi/connect to network, accept the terms of service, and set the time. NOTE: The display screen will show the time and date (default screen/standby mode).

3. Select TRY THE PRODUCT to explore various features and

options of the product. OPTIONAL: Select VIEW PRODUCT VIDEOS to view a video about how to navigate and interact with the product and explore Voice Control.

4. Scroll and select EXPLORE.

5. Select the Tools keypad.

To exit Demo Mode, see “To Exit Demo Mode” in the “Tools” section.

MICROWAVE OVEN USE

A magnetron in the microwave oven produces microwaves which reﬂect off the metal ﬂoor, walls, and ceiling and pass through the turntable and appropriate cookware to the food. Microwaves are attracted to and absorbed by fat, sugar, and water molecules in the food, causing them to move, producing friction and heat, which cooks the food.

■ To avoid damage to the microwave oven, do not lean on or

allow children to swing on the microwave oven door.

■ To avoid damage to the microwave oven, do not operate

microwave oven when it is empty.

■ Baby bottles and baby food jars should not be heated in

microwave oven.

■ Clothes, ﬂowers, fruit, herbs, wood, gourds, paper, including

brown paper bags and newspaper, should not be dried in microwave oven.

■ Parafﬁn wax will not melt in the microwave oven because it

does not absorb microwaves.

■ Use oven mitts or pot holders when removing containers

from microwave oven.

■ Do not overcook potatoes. At the end of the recommended

cook time, potatoes should be slightly ﬁrm. Let potatoes stand for 5 minutes. They will ﬁnish cooking while standing.

■ Do not cook or reheat whole eggs inside the shell. Steam

buildup in whole eggs may cause them to burst, requiring signiﬁcant cleanup of microwave oven cavity. Cover poached eggs and allow a standing time.

Food Characteristics

When microwave cooking, the amount, size and shape, starting temperature, composition, and density of the food affect cooking results.

Amount of Food

The more food heated at once, the longer the cook time needed. Check for doneness and add small increments of time if necessary.

Size and Shape

Smaller pieces of food will cook more quickly than larger pieces, and uniformly shaped foods cook more evenly than irregularly shaped food.

Starting Temperature

Room temperature foods will heat faster than refrigerated foods, and refrigerated foods will heat faster than frozen foods.

Composition and Density

Foods high in fat and sugar will reach a higher temperature, and will heat faster than other foods. Heavy, dense foods, such as meat and potatoes, require a longer cook time than the same size of a light, porous food, such as cake.

Cooking Guidelines

Covering

Covering food helps retain moisture, shorten cook time, and reduce spattering. Use the lid supplied with cookware. If a lid is not available, wax paper, paper towels, or plastic wrap approved for microwave ovens may be used. Plastic wrap should be turned back at one corner to provide an opening to vent steam. Condensation on the door and cavity surfaces is normal during heavy cooking.

Stirring and Turning

Stirring and turning redistributes heat evenly to avoid overcooking the outer edges of food. Stir from outside to center. If possible, turn food over from bottom to top.

Arranging

If heating irregularly shaped or different sized foods, arrange the thinner parts and smaller sized items toward the center. If cooking several items of the same size and shape, place them in a ring pattern, leaving the center of the ring empty.

Piercing

Before heating, use a fork or small knife to pierce or prick foods that have a skin or membrane, such as potatoes, egg yolks, chicken livers, hot dogs, and sausage. Prick in several places to allow steam to vent.

Shielding

Use small, ﬂat pieces of aluminum foil to shield the thin pieces of irregularly shaped foods, bones, and foods such as chicken wings, leg tips, and ﬁsh tails. See the “Aluminum Foil and Metal” section ﬁrst.

Standing Time

Food will continue to cook by the natural conduction of heat even after the microwave cooking cycle ends. The length of standing time depends on the volume and density of the food.

Cookware and Dinnerware

Cookware and dinnerware must ﬁt on the turntable. Always use oven mitts or pot holders when handling because any dish may become hot from heat transferred from the food. Do not use cookware and dinnerware with gold or silver trim. Use the following chart as a guide, then test before using.

Material Recommendations

Wax Paper

Acceptable for use.

To Test Cookware or Dinnerware for Microwave Use:

1. Place cookware or dinnerware in microwave oven with

1 cup (250 mL) of water beside it.

2. Cook at 100% cooking power for 1 minute.

Do not use cookware or dinnerware if it becomes hot and the water stays cool.

Aluminum Foil and Metal

Always use oven mitts or pot holders when removing dishes from the microwave oven.

Aluminum foil and some metal can be used in the microwave oven. If not used properly, arcing (a blue ﬂash of light) can occur and cause damage to the microwave oven.

OK for Use

Racks and bakeware supplied with the microwave oven (on some models), aluminum foil for shielding, and approved meat thermometers may be used with the following guidelines:

■ To avoid damage to the microwave oven, do not allow

aluminum foil or metal to touch the inside cavity walls, ceiling, or ﬂoor.

■ Always use the turntable. ■ To avoid damage to the microwave oven, do not allow

contact with another metal object during microwave cooking.

Do Not Use

Metal cookware and bakeware, gold, silver, pewter, nonapproved meat thermometers, skewers, twist ties, foil liners such as sandwich wrappers, staples, and objects with gold or silver trim or a metallic glaze should not be used in the microwave oven.

Material Recommendations Aluminum Foil,

Metal Browning Dish

Ceramic Glass, Glass

China, Earthenware

Melamine Paper: Towels,

Dinnerware, Napkins

Plastic: Wraps, Bags, Covers, Dinnerware, Containers

Pottery and Clay Silicone

Bakeware Straw, Wicker,

Wooden Containers

See the “Aluminum Foil and Metal” section.

Bottom must be at least 3/16" (5 mm) above the turntable. Follow manufacturer’s recommendations.

Acceptable for use.

Follow manufacturer’s recommendations.

Follow manufacturer’s recommendations. Use nonrecycled and those approved by

the manufacturer for microwave oven use.

Use those approved by the manufacturer for microwave oven use.

Follow manufacturer’s recommendations. Follow manufacturer’s recommendations.

Do not use in microwave oven.

Microwave Cooking Power

Many recipes for microwave cooking specify which cooking power to use by percent, name or number. For example, 70% = 7 = Medium-High.

Use the following chart as a general guide for the suggested cooking power of speciﬁc foods.

Percent/Name Use 100%, High

(default setting)

90%

80%

70%, Medium-High 60%

50%, Medium

40%

30%, Medium-Low, Defrost

20%

10%, Low

Quick-heating convenience foods and foods with high water content, such as soups, beverages, and most vegetables.

Cooking small, tender pieces of meat, ground meat, poultry pieces, and ﬁsh ﬁllets. Heating cream soups.

Heating rice, pasta, or stirrable casseroles.

Cooking and heating foods that need a cook power lower than high. For example, whole ﬁsh and meat loaf.

Reheating a single serving of food. Cooking sensitive foods such as

cheese and egg dishes, pudding, and custards.

Cooking non-stirrable casseroles, such as lasagna.

Cooking ham, whole poultry, and pot roasts.

Simmering stews. Melting chocolate.

Heating bread, rolls, and pastries. Defrosting bread, ﬁsh, meats, poultry,

and precooked foods. Softening butter, cheese, and ice

cream. Taking chill out of fruit.

Turntable

A. Turntable B. Support and rollers C. Hub

The turntable rotates in both directions to help cook food more evenly. Do not operate the microwave oven without having the turntable in place. See the “Assistance or Service” section to reorder any of the parts.

The raised, curved lines in the center of the turntable bottom ﬁt between the three spokes of the hub. The hub turns the turntable during microwave oven use. The rollers on the support should ﬁt inside the turntable bottom ridge.

NOTE: The microwave oven cooling fan may continue to run for several minutes after the cooking cycle has been completed. The microwave cooking does not continue beyond the end of cooking cycle.

To Turn On/Off

For best microwave oven performance, it is recommended to always leave the turntable on. If necessary, the turntable can be turned off (except during an auto function).

This is helpful when cooking with a dish that is larger than the turntable.

Cooking Methods

WARNING

Food Poisoning Hazard

Do not let food sit in oven more than one hour before or after cooking.

Doing so can result in food poisoning or sickness.

The Cooking Methods keypad allows users to select one of the cooking methods below according to their cooking needs:

Function Feature Instructions COOK Cooking

REHEAT Reheating

DEFROST Defrosting

STEAM Steaming

MELT Melting

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select COOK.

4. Enter the desired cook time in the display screen. OPTIONAL: Select Power on the display screen to change the cooking power.

5. Select Start. OPTIONAL: At any time while the microwave oven is operating, press +2 min, +1 min,

or +30 sec to increase cooking time.

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select REHEAT.

4. Enter the desired reheat time in the display screen.

5. Select Start. OPTIONAL: At any time while the microwave oven is operating, press +2 min, +1 min,

or +30 sec to increase reheat time.

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select DEFROST.

4. Enter the desired defrost time in the display screen.

5. Select Start. OPTIONAL: At any time while the microwave oven is operating, press +2 min, +1 min,

or +30 sec to increase defrost time.

For more information, see the “Defrost” section.

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select STEAM.

4. Enter the desired steam time in the display screen.

5. Select Start. OPTIONAL: At any time while the microwave oven is operating, press +2 min, +1 min,

or +30 sec to increase steam time.

For more information, see the “Steam” section.

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select MELT.

4. Enter the desired melt time in the display screen.

5. Select Start. OPTIONAL: At any time while the microwave oven is operating, press +2 min, +1 min,

or +30 sec to increase melt time.

Function Feature Instructions SOFTEN Softening

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select SOFTEN.

4. Enter the desired soften time in the display screen.

5. Select START. OPTIONAL: At any time while the microwave oven is operating, press +2 min,

+1 min, or +30 sec to increase soften time.

BOIL & SIMMER Boiling and

Simmering

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select BOIL & SIMMER.

4. Enter the desired boil and simmer time in the display screen.

5. Select START. OPTIONAL: At any time while the microwave oven is operating, press +2 min, +1 min,

or +30 sec to increase boil and simmer time.

KEEP WARM Keep Warm

1. Press the Microwave keypad.

2. Select COOKING METHODS.

3. Select KEEP WARM.

4. Enter the desired keep warm time in the display screen.

5. Select START. OPTIONAL: At any time while the microwave oven is operating, press +2 min, +1 min,

or +30 sec to increase keep warm time.

Defrost

The Defrost feature can be used, or the microwave oven can be manually set to defrost by using 20% cook power.

■ Unwrap foods and remove lids (from fruit juice) before

defrosting. Remove any metal twist-ties and replace them with strings or elastic bands.

■ If food is foil wrapped, remove foil and place it in a suitable

container.

■ Slit or pierce plastic pouches or packaging. Slit the skins, if

any, of frozen food such as sausage.

■ Bend plastic pouches of food to ensure even defrosting. ■ Always underestimate defrosting time. If defrosted food is

still icy in the center, return it to the microwave oven for more defrosting.

■ The length of defrosting time varies according to how solidly

the food is frozen.

■ Shallow packages will defrost more quickly than deep

blocks.

■ Separate food pieces as soon as possible during or at the

end of a cycle for more even defrosting.

■ Foods left outside the freezer for more than 20 minutes or

frozen ready-made food should not be defrosted using the Custom Defrost feature, but should be defrosted manually.

■ Use small pieces of aluminum foil to shield parts of food

such as chicken wings, leg tips and ﬁsh tails. See the “Aluminum Foil and Metal” section ﬁrst.

Popcorn

NOTE: During Popcorn function, as with all microwave cooking

functions, the microwave oven should be attended at all times. Listen for popping to slow to one pop every 1 or 2 seconds, then stop the cycle.

■ To avoid damage to the microwave oven, do not use regular

paper bags or glass utensils.

■ Pop only one package of popcorn at a time. ■ Follow manufacturer’s instructions when using a microwave

popcorn popper.

■ For best cooking results, do not try to pop unpopped

kernels.

■ Use fresh bags of popcorn for optimal results. ■ Cooking results may vary by brand and fat content. ■ The microwave oven uses the sensor to determine sizes that

can be popped: 1.75–3.5 oz (50–99 g) bags.

Assisted Cooking

Scroll through the Assisted Cooking menu until the desired food selection is reached.

Follow the prompts on the screen to customize the settings for Assisted Cooking.

The microwave oven sensor adjusts the cooking times and power levels for various foods and quantities.

NOTE: The microwave oven may prompt user to input weight to help optimize the settings.

Steam Cook

Steam Cook is a sensor cooking function that uses microwaves to steam food. Use Steam for foods such as vegetables, ﬁsh and potatoes.

■ Times and cooking powers have been preprogrammed for

steaming a number of food types.

■ Use a microwave-safe steamer. ■ Use 1/2 cup (125 mL) water or as directed in the steamer

instructions.

Favorites

The Favorites feature stores the microwave settings for your favorite recipe.

NOTE: A select set of Favorites and suggestions may be automatically shown on the Home screen based on your meal times.

To save a recipe, select the Favorites keypad (heart icon), and follow the prompts on the screen to customize your favorites. Add an image or name to the favorite to customize it to your preferences.

The Tools keypad allows you access to functions and customization options for your oven. These tools allow you to set the clock, change the oven temperature between Fahrenheit and Celsius, turn the audible signals and prompts on and off, adjust the oven calibration, change the language, and more.

Select the Tools keypad to view the Tools features:

■ Remote Enable ■ Kitchen Timer ■ Light ■ Mute ■ Control Lock

See the “More Modes” section for more information.

Tools Available Selections Remote Enable

Select REMOTE ENABLE to enable the ability to utilize the Whirlpool® app.

NOTE: Remote Enable turns off when the door is opened. It needs to be re-enabled each time it is going to be used.

Kitchen Timer

Set a kitchen timer by manually entering the desired time into the keypad.

1. Select KITCHEN TIMER.

2. Manually input the time to the

desired timer length.

3. Select START.

4. Select the Cancel keypad to end

the Kitchen Timer.

Light

Selec the Light keypad to turn the light on and off. When the oven door is opened, the oven light will automatically turn on.

TurnTable Mute

Turn the turntable on or off. Select MUTE to Mute and Unmute the

sound.

Control Lock

The Control Lock shuts down the control panel keypads to avoid unintended use of the microwave oven. The Control Lock will remain set after a power failure, if set before the power failure occurs. When the control is locked, only the Microwave and Oven Power, Tools, and Oven Light keypads will function.

The Control Lock is preset unlocked, but can be locked.

To Lock or Unlock the Control:

1. Check that the oven is off.

2. Select CONTROL LOCK.

3. “Control Lock” will display.

4. Scroll up to unlock.

No keypads will function with the controls locked.

Tools

Preferences

Times and Dates

Set time and date preferences. NOTE: If user is connected to Wi-Fi, time and date will be set

automatically.

■ Your Meal Times: Adjust when breakfast/lunch/dinner is

shown

■ Time ■ Date ■ Time Format (AM/PM vs 24 hour [Military Time])

Sound Volume

Set sound volume preferences.

■ Timers and Alerts ■ Buttons and Effects

Display Settings

Set the screen brightness.

■ Display Brightness

Regional

Set regional preferences.

■ Language: English, Spanish, or French ■ Temperature Units: Fahrenheit and Celsius

Wi-Fi

■ Connect to Network: Download the Whirlpool

the app store on your mobile phone. See the Connectivity Setup sheet for more detailed instructions.

■ SAID Code: The SAID code is used to sync a smart device

with your appliance.

■ MAC Address: MAC Address is displayed for the Wi-Fi

module.

■ Wi-Fi Radio: Turn Wi-Fi on or off.

Info

■ Service and Support: Displays model number, Customer

Support contact info, and Diagnostics

■ Store Demo Mode: Select Store Demo Mode to toggle

Demo Mode off and on

To Start Demo Mode

1. Select the Tools keypad.

2. Scroll and select INFO.

3. Select STORE DEMO MODE and select ON. NOTE: The display screen will show the time.

4. Select the Tools keypad.

5. Select TRY THE PRODUCT or VIEW PRODUCT VIDEOS.

If the unit is in Demo Mode after power up, follow these steps to exit the Demo Mode.

To Exit Demo Mode

1. Select TRY THE PRODUCT.

2. Scroll and select EXPLORE.

3. Select the Tools keypad.

4. Scroll and select INFO.

5. Select STORE DEMO MODE and select OFF.

6. Select YES on the conﬁrmation screen.

App from

■ Restore Factory: This will restore your product to the

original factory default settings.

MICROWAVE OVEN CARE

General Cleaning

IMPORTANT: Before cleaning, make sure all controls are off and

the oven is cool. Always follow label instructions on cleaning products.

Soap, water, and a soft cloth or sponge are suggested ﬁrst unless otherwise noted.

MICROWAVE OVEN DOOR AND EXTERIOR

The area where the oven door and frame touch when closed should be kept clean.

Cleaning Method:

■ Mild, nonabrasive soaps and detergents:

Rinse with clean water and dry with soft, lint-free cloth.

■ Glass cleaner and paper towels or nonabrasive plastic

scrubbing pad: Apply glass cleaner to towel, not directly to surface.

STAINLESS STEEL

NOTE: To avoid damage to stainless steel surfaces, do not use

soap-ﬁlled scouring pads, abrasive cleaners, Cooktop Cleaner, steel-wool pads, gritty washcloths or some paper towels.

Rub in direction of grain to avoid damaging. Cleaning Method:

■ Stainless Steel Cleaner and Polish 31462 (not included):

See the “Assistance or Service” section to order.

■ Liquid detergent or all-purpose cleaner:

Rinse with clean water and dry with soft, lint-free cloth.

■ Vinegar for hard water spots

CONTROL PANEL

To avoid damage to the control panel, do not use abrasive cleaners, steel-wool pads, gritty washcloths or some paper towels.

Cleaning Method:

■ Glass cleaner and soft cloth or sponge: Apply glass cleaner

to soft cloth or sponge, not directly on panel.

■ All-Purpose Appliance Cleaner Part Number 31662

(not included): See the “Assistance or Service” section to order.

■ Wi-Fi Terms and Conditions:

www.whirlpool.com/connect.

■ Software Terms and Conditions.

MICROWAVE OVEN CAVITY

To avoid damage to the microwave oven cavity, do not use soap-ﬁlled scouring pads, abrasive cleaners, cooktop cleaner, steelwool pads, gritty washcloths, or some paper towels.

On stainless steel models, rub in direction of grain to avoid damaging.

The area where the oven door and frame touch when closed should be kept clean.

Cleaning Method:

Average soil

■ Mild, nonabrasive soaps and detergents:

Rinse with clean water and dry with soft, lint-free cloth.

Heavy soil

■ Mild, nonabrasive soaps and detergents:

Heat 1 cup (250 mL) of water for 2 to 5 minutes in oven. Steam will soften soil. Rinse with clean water and dry with soft, lint-free cloth.

Odors

■ Lemon juice or vinegar:

Heat 1 cup (250 mL) of water with 1 tbs (15 mL) of either lemon juice or vinegar for 2 to 5 minutes in oven.

TURNTABLE

Replace turntable immediately after cleaning. Do not operate the microwave oven without the turntable in place.

Cleaning Method:

■ Mild cleanser and scouring pad ■ Dishwasher

TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual or visit www.producthelp.whirlpool.com. In Canada, visit http://www.whirlpool.ca.

Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Problem Possible Causes and/or Solutions

Nothing Will Operate

Display Shows Messages

Microwave Oven Will Not Operate

Microwave Oven Makes Humming Noise

Microwave Oven Door Looks Wavy

Turntable Will Not Operate

Turntable Rotates Both Directions

Display Shows Time Countdown, But Is Not Operating

Tones Are Not Sounding Cooking Times Seem

Too Long

Household fuse is blown, or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker.

If the problem continues, call an electrician.

Power failure: On some models, reset the clock if needed. See “Preferences” in the “Tools” section. Error code (display shows letter followed by number): Press the Cancel keypad to clear the display.

If it reappears, call for service. See the “Warranty” section for contact information.

Demo Mode (product is in Demo Mode): See the “Tools” section to exit Demo Mode. The door is not completely closed: Firmly close the door.

The electronic oven control is not set correctly: See the lower oven Use and Care Guide. The Control Lock is set (on some models): See the lower oven Use and Care Guide. The magnetron is not working properly: Heat 1 cup (250 mL) of cold water for 2 minutes at 100%

cooking power. If water does not heat, call for service. See the “Assistance or Service” section. This is normal and occurs when the transformer in the magnetron cycles on.

This is normal and will not affect performance.

The turntable is not properly in place: Make sure turntable is correct side up and is sitting securely on the turntable support.

The turntable support is not operating properly: Remove turntable. Remove and replace turntable support. Replace turntable. Put in 1 cup (250 mL) of water, then restart microwave oven. If it is still not working, call for service. See the “Assistance or Service” section. Do not operate the microwave oven without turntable and turntable support working properly.

This is normal and depends on motor rotation at beginning of cycle.

The Minute Timer is in use: See the Lower Oven Use and Care Guide.

Tones are disabled: See the Lower Oven Use and Care Guide. The cooking power is not set properly: See “Cooking Power” in the “Microwave Oven Use” section.

Large amounts of food are being heated: Larger amounts of food need longer cooking times. The incoming voltage is less than that speciﬁed in the “Parts and Features” section: Have a

qualiﬁed electrician check the electrical system of the house.

In Canada:

Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check the “Troubleshooting” section. It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

Accessories

Accessories: U.S.A.

To order accessories, visit our website at

www.whirlpool.com/cookingaccessories

If you need replacement parts

If you need to order replacement parts, we recommend that you use only FSP® replacement parts. FSP® replacement parts will ﬁt right and work right because they are made with the same precision used to build every new Whirlpool appliance.

To locate FSP® replacement parts in your area, call us or your nearest Whirlpool designated service center.

In the U.S.A.

If you have any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.

Our consultants provide assistance with:

■ Scheduling of service. Whirlpool appliances designated

service technicians are trained to fulﬁll the product warranty and provide after-warranty service anywhere in the United States.

■ Features and speciﬁcations on our full line of appliances. ■ Referrals to local Whirlpool appliance dealers. ■ Installation information. ■ Use and maintenance procedures. ■ Accessory and repair parts sales. ■ Specialized customer assistance (Spanish speaking, hearing

impaired, limited vision, etc.).

For further assistance:

If you need further assistance, you can write to Whirlpool with any questions or concerns at:

Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Porcelain Broiler Pan and Grid

Order Part Number 4396923

Premium Broiler Pan and Roasting Rack

Order Part Number W10123240

affresh® Stainless Steel Cleaner

(stainless steel models) Order Part Number W10355016

affresh® Kitchen and Appliance Cleaner

Order Part Number W10355010

Microwave Steamer

Order Part Number 8205262RB

30" FIT Kit Vent Trim for Combo Ovens

Order Part Number W10495947

27" FIT Kit Vent Trim for Combo Ovens

Order Part Number W10495945

Combo Oven Microwave Side Trim Kit

Order part Number W10536162

In Canada

If you have any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.

Our consultants provide assistance with:

■ Scheduling of service. Whirlpool appliances designated

service technicians are trained to fulﬁll the product warranty and provide after-warranty service anywhere in Canada.

■ Features and speciﬁcations on our full line of appliances. ■ Referrals to local Whirlpool appliance dealers. ■ Use and maintenance procedures. ■ Accessory and repair parts sales.

For further assistance:

If you need further assistance, you can write to Whirlpool with any questions or concerns at:

Customer eXperience Centre Whirlpool Canada LP 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.

WHIRLPOOL®

MAJOR APPLIANCE

LIMITED WARRANTY

Please have the following information available when you call the Customer eXperience Center:

■ Name, address and telephone number ■ Model number and serial number ■ A clear, detailed description of the problem ■ Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the T www.whirlpool.com/product_help.

2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S. and Canada, direct all requests for warranty service to:

Whirlpool Customer eXperience Center

In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.

roubleshooting or Problem Solver section of the Use and Care Guide, or visit

ONE YEAR LIMITED WARRANTY

WHAT IS COVERED WHAT IS NOT COVERED

For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Speciﬁed Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit’s warranty period.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Whirlpool designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or ﬁtness, so this limitation may not apply to you. This warranty gives you speciﬁc legal rights, and you also may have other rights that vary from state to state or province to province.

Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you speciﬁc legal rights, and you also may have other rights that vary from state to state or province to province.

1. Commercial, non-residential, multiple-family use, or use inconsistent with published user, operator or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation, installation not in accordance with

electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions, etc.).

5. Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.

6. Conversion of products from natural gas or propane gas.

7. Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by

Whirlpool.

8. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of the appliance.

9. Cosmetic damage including scratches, dents, chips, and other damage to the appliance finishes unless such damage results from defects in materials and workmanship and is reported to Whirlpool within 30 days.

10. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.

11. Food or medicine loss due to product failure.

12. Pick-up or delivery. This product is intended for in-home repair.

13. Travel or transportation expenses for service in remote locations where an authorized Whirlpool

servicer is not available.

14. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.

15. Service or parts for appliances with original model/serial numbers removed, altered or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

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